WEBVTT 00:00:00.000 --> 00:00:01.659 Michael, welcome to the show. Would you please 00:00:01.659 --> 00:00:05.259 introduce yourself? Hi, Sue. Lovely to be here. 00:00:05.759 --> 00:00:08.919 Good to have you. I'm Michael Ramsey, CEO and 00:00:08.919 --> 00:00:11.880 founder of Talk AI Global. And we are an AI strategy 00:00:11.880 --> 00:00:14.919 implementation firm. And what we do is that we 00:00:14.919 --> 00:00:19.620 help companies move from AI curiosity to ROI 00:00:19.620 --> 00:00:22.879 on their AI investment. Talk to me a little bit 00:00:22.879 --> 00:00:25.339 more about what's your vision for those you serve? 00:00:26.280 --> 00:00:29.539 Yeah, sure. So my vision is exactly that, to 00:00:29.539 --> 00:00:32.859 ensure that companies are able to get tangible 00:00:32.859 --> 00:00:35.840 returns from the AI investment. As you have said, 00:00:36.020 --> 00:00:38.759 what I've noticed in the market is that there 00:00:38.759 --> 00:00:41.140 is no structure to the implementation of AI. 00:00:41.719 --> 00:00:44.240 I've been on that side where I've been approached 00:00:44.240 --> 00:00:47.820 by many companies and I've built proof of concepts 00:00:47.820 --> 00:00:52.240 and different MVPs for companies. And what tends 00:00:52.240 --> 00:00:54.899 to happen is that it's usually coming from... 00:00:55.229 --> 00:00:59.530 the technology or from a siloed approach. And 00:00:59.530 --> 00:01:02.990 that approach generally does not work for something 00:01:02.990 --> 00:01:08.629 like AI because AI is expected to disrupt workflows. 00:01:09.090 --> 00:01:12.569 And by doing that, it needs a more structured, 00:01:12.790 --> 00:01:16.010 holistic approach to the organization, starting 00:01:16.010 --> 00:01:18.230 with the leaders of the organizations having 00:01:18.230 --> 00:01:22.019 an appreciation for what AI can do. and then 00:01:22.019 --> 00:01:26.060 tying it to tangible business objectives. So 00:01:26.060 --> 00:01:28.939 my vision for the people I serve is that they 00:01:28.939 --> 00:01:31.640 begin with their vision when they think about 00:01:31.640 --> 00:01:35.540 AI. So instead of thinking technology first, 00:01:35.579 --> 00:01:38.659 they think business first. What am I trying to 00:01:38.659 --> 00:01:42.519 achieve here? And how can I leverage AI to get 00:01:42.519 --> 00:01:46.239 there? And by doing that, you ensure that AI 00:01:46.239 --> 00:01:49.739 is used only in the areas where it can give you... 00:01:49.790 --> 00:01:55.150 the maximum returns. So as you know, a business 00:01:55.150 --> 00:01:57.129 may not necessarily need to put AI everywhere. 00:01:58.390 --> 00:02:02.950 And if it does that, it may be in problem. And 00:02:02.950 --> 00:02:05.870 what I've found is that, as I said, oftentimes 00:02:05.870 --> 00:02:09.530 the approach to AI comes from a place where a 00:02:09.530 --> 00:02:13.310 technology partner approaches a firm and they 00:02:13.310 --> 00:02:16.030 demoed something and it looks shiny. Because 00:02:16.030 --> 00:02:17.889 it looks shiny and it looks like on the surface 00:02:17.889 --> 00:02:20.909 it can do something, especially in a demo stage 00:02:20.909 --> 00:02:24.750 or maybe when it gets a proof of concept, they 00:02:24.750 --> 00:02:27.389 are interested in it. So they invest some money 00:02:27.389 --> 00:02:29.629 in it. But then when you talk about the scalability 00:02:29.629 --> 00:02:33.909 element of it, it's not there because it wasn't 00:02:33.909 --> 00:02:38.289 fully thought through to say, okay, do I have 00:02:38.289 --> 00:02:41.090 the structure? Do I have the data? Do I have 00:02:41.090 --> 00:02:44.189 the people? Do I have the right tech stack? Right. 00:02:44.310 --> 00:02:46.090 Some of that tends to happen because I've had 00:02:46.090 --> 00:02:48.889 those conversations where those process have 00:02:48.889 --> 00:02:51.270 had to help to help put some of those things 00:02:51.270 --> 00:02:54.250 in place. But when you have already been approached 00:02:54.250 --> 00:02:56.750 by a company and they say they want to do a particular 00:02:56.750 --> 00:02:59.889 project, it's very difficult for you to tell 00:02:59.889 --> 00:03:03.229 them what to do in their business. Right. Because 00:03:03.229 --> 00:03:04.849 they have made up their mind. They have done 00:03:04.849 --> 00:03:08.210 a business case sometimes. And nothing is wrong 00:03:08.210 --> 00:03:10.979 with doing a business case. Did you do a business 00:03:10.979 --> 00:03:13.560 case, for example, on all the potential areas 00:03:13.560 --> 00:03:15.860 that AI could be using in your business? That's 00:03:15.860 --> 00:03:18.439 the issue, right? You may just be doing the business 00:03:18.439 --> 00:03:21.159 case just as a rubber stamp just to ensure that 00:03:21.159 --> 00:03:24.879 your board sees that it was done through a process. 00:03:25.620 --> 00:03:28.300 But that process ought to start with vision. 00:03:29.139 --> 00:03:32.360 Where are you looking to go as a business? And 00:03:32.360 --> 00:03:35.759 when I talk to companies now, and I wrote about 00:03:35.759 --> 00:03:39.460 this in the book that is to be released in August, 00:03:40.360 --> 00:03:44.639 So when you're looking at revision, the focus 00:03:44.639 --> 00:03:47.219 ought to be on four strategic pillars, right, 00:03:47.300 --> 00:03:49.620 generally speaking. And these are four areas 00:03:49.620 --> 00:03:53.840 that most activities under business cover. It's 00:03:53.840 --> 00:03:59.659 either revenue, your operations, customer experience, 00:04:00.139 --> 00:04:03.900 or compliance and risk. So one approach they 00:04:03.900 --> 00:04:07.379 need to take is, which one of these areas am 00:04:07.379 --> 00:04:12.150 I going to? look to where I can use AI in. And 00:04:12.150 --> 00:04:15.069 it could be based off of existing initiatives 00:04:15.069 --> 00:04:17.790 that you have. Maybe you currently have a compliance 00:04:17.790 --> 00:04:20.970 issue because of a change in the regulatory environment. 00:04:21.389 --> 00:04:24.250 So now there is additional paperwork to be filed. 00:04:25.149 --> 00:04:27.329 So now, because you have that, you could potentially 00:04:27.329 --> 00:04:30.490 then look and say, okay, how can AI help me? 00:04:30.990 --> 00:04:33.209 to be able to can complete some of these regulatory 00:04:33.209 --> 00:04:35.410 requirements submit these things to the regulators 00:04:35.410 --> 00:04:38.350 faster more efficiently while not necessarily 00:04:38.350 --> 00:04:42.370 taking up more time for the business right or 00:04:42.370 --> 00:04:45.889 can i improve my regulatory scores so that my 00:04:45.889 --> 00:04:49.230 brand perception is higher in the market it's 00:04:49.230 --> 00:04:52.189 one year on the regulation then you go to operational 00:04:52.189 --> 00:04:54.810 efficiency we can just look generally i think 00:04:54.810 --> 00:04:57.310 even though there's a crossover but what you 00:04:57.310 --> 00:04:59.170 look on the operational efficiency you can think 00:04:59.170 --> 00:05:05.319 about um finance. You can look at other areas 00:05:05.319 --> 00:05:08.660 of the business where you can crunch down the 00:05:08.660 --> 00:05:10.920 times it takes to complete certain activities. 00:05:11.199 --> 00:05:14.300 For example, a lot of businesses spend an inordinate 00:05:14.300 --> 00:05:18.819 amount of time doing reports. So these are areas 00:05:18.819 --> 00:05:23.759 that AI can enhance the workflow. So that reporting 00:05:23.759 --> 00:05:26.680 can be done faster and decision making can happen 00:05:26.680 --> 00:05:30.040 quicker because there is more relevant data. 00:05:31.180 --> 00:05:33.839 So, for example, you know, sometimes you're doing 00:05:33.839 --> 00:05:36.720 accounting function and it takes a long time 00:05:36.720 --> 00:05:38.699 before you know exactly where the financials 00:05:38.699 --> 00:05:41.339 of the business is because there's so much paperwork 00:05:41.339 --> 00:05:43.459 to be done in order for you to get an up -to 00:05:43.459 --> 00:05:46.959 -date picture of your business. These are some 00:05:46.959 --> 00:05:50.139 of the areas that AI is being used to streamline. 00:05:50.459 --> 00:05:53.410 Oh, that's great. Yeah. On the customer experience 00:05:53.410 --> 00:05:57.430 side, it is being used to improve the customer 00:05:57.430 --> 00:06:03.009 relationship. With that being said, I don't expect 00:06:03.009 --> 00:06:05.310 companies to fully automate customer experience. 00:06:05.829 --> 00:06:12.069 It needs to be augmented with human touch. But 00:06:12.069 --> 00:06:20.040 what AI does, it enhances this experience. Yeah, 00:06:20.040 --> 00:06:22.180 it's amazing. And I love that you've thought 00:06:22.180 --> 00:06:25.100 that through so much because, you know, I'm used 00:06:25.100 --> 00:06:27.259 to dealing with entrepreneurs, you know, smaller 00:06:27.259 --> 00:06:30.379 visionaries, you know, not big corporations, 00:06:30.399 --> 00:06:33.060 but I know, you know, that shiny object syndrome 00:06:33.060 --> 00:06:36.220 is real. Like you see a new tool, must have it, 00:06:36.240 --> 00:06:39.019 you know, this is why AppSumo does so well. It's 00:06:39.019 --> 00:06:40.879 like, you know, buy this, buy that. This looks 00:06:40.879 --> 00:06:42.600 really cool. Hey, I'm going to, and then you 00:06:42.600 --> 00:06:45.839 end up with this Frankenstein of your tech stack 00:06:45.839 --> 00:06:49.019 that. You know, and it may not have ever even 00:06:49.019 --> 00:06:52.040 addressed anything that was really important 00:06:52.040 --> 00:06:54.920 to you. So starting with that vision first, like 00:06:54.920 --> 00:06:57.180 you're saying, you know, where do you want your 00:06:57.180 --> 00:06:59.959 business to go? And then, you know, what do you 00:06:59.959 --> 00:07:03.759 need? What do you what's the main next step that 00:07:03.759 --> 00:07:05.399 you want to tackle so that you're able to be 00:07:05.399 --> 00:07:07.939 strategic rather than just have a really cool 00:07:07.939 --> 00:07:12.040 collection of neat AI things? Exactly. Exactly. 00:07:12.160 --> 00:07:16.709 Right. And to be honest. The process works for 00:07:16.709 --> 00:07:18.870 small businesses as well as large businesses. 00:07:19.310 --> 00:07:22.649 What tends to just happen is that the solo founder 00:07:22.649 --> 00:07:25.449 or a smaller team, they're able to go through 00:07:25.449 --> 00:07:28.509 the process a bit quicker, right? So the larger 00:07:28.509 --> 00:07:31.930 team may need a one or two day workshop in order 00:07:31.930 --> 00:07:34.029 to really get the team together so that there's 00:07:34.029 --> 00:07:36.889 consensus. Because one of the issues with larger 00:07:36.889 --> 00:07:40.149 companies is that there's no consensus, right? 00:07:40.209 --> 00:07:43.329 And without consensus, the vision will never 00:07:43.329 --> 00:07:48.160 scale. So you need consensus because if you have 00:07:48.160 --> 00:07:52.459 one executive who is of the opinion that the 00:07:52.459 --> 00:07:58.100 business isn't ready for AI, then that executive's 00:07:58.100 --> 00:08:01.199 presence will cause a team to not necessarily 00:08:01.199 --> 00:08:05.920 buy into what's happening. So his idea for using 00:08:05.920 --> 00:08:10.220 AI is in operations, but another executive believes 00:08:10.220 --> 00:08:13.240 that the low -hanging fruit is in sales or compliance. 00:08:14.560 --> 00:08:16.839 Right. So without that prioritization and that 00:08:16.839 --> 00:08:20.759 buying, you tend to get conflict. Yeah. Right. 00:08:20.839 --> 00:08:22.779 It happens with other projects, too. But with 00:08:22.779 --> 00:08:25.079 AI, it's a lot more sensitive, as I said, because 00:08:25.079 --> 00:08:28.319 it's with a lot of technology. It's the ultimate 00:08:28.319 --> 00:08:31.500 in some process. Now with AI, it's almost like 00:08:31.500 --> 00:08:34.500 you're bringing in a human into your operation. 00:08:35.740 --> 00:08:38.480 You're expecting it to operate in a dynamic environment. 00:08:38.879 --> 00:08:41.799 And when you bring someone in your organization, 00:08:42.100 --> 00:08:45.080 you need them to have the full buy -in. In a 00:08:45.080 --> 00:08:49.399 dynamic environment, things need a lot more unity. 00:08:50.320 --> 00:08:53.379 This is not just a tool. If it's a tool, you 00:08:53.379 --> 00:08:55.799 could have some difference of opinion and still 00:08:55.799 --> 00:08:59.679 get something out of it. But this is something 00:08:59.679 --> 00:09:02.440 that's expected to transform your entire workflow. 00:09:03.159 --> 00:09:06.960 Yeah. And if at some point in the workflow there's 00:09:06.960 --> 00:09:09.620 a major hurdle, then you won't get the benefit 00:09:09.620 --> 00:09:14.240 from it. Right. Right. So suppose one executive 00:09:14.240 --> 00:09:18.559 refused to respond to an AI bot. Right? Yeah. 00:09:18.620 --> 00:09:22.700 Now what? Then what? That's right there is a 00:09:22.700 --> 00:09:26.620 roadblock. Right? So you need a unified approach. 00:09:27.899 --> 00:09:30.039 And as I said, with a smaller team, what tends 00:09:30.039 --> 00:09:31.620 to happen is that it's easier to get a unity 00:09:31.620 --> 00:09:33.940 because everyone is basically there. They're 00:09:33.940 --> 00:09:37.600 on the same page. There are less potential use 00:09:37.600 --> 00:09:40.519 cases to have conflicts around. So you just get 00:09:40.519 --> 00:09:42.240 through to the vision. The same thing. You go 00:09:42.240 --> 00:09:44.100 through the vision. You get a prioritization 00:09:44.100 --> 00:09:47.960 of your use cases, right? You look at your data 00:09:47.960 --> 00:09:49.940 infrastructure. Again, it could be a simpler 00:09:49.940 --> 00:09:53.139 architecture, right? So therefore, you could 00:09:53.139 --> 00:09:55.600 also be able to then move to the building phase 00:09:55.600 --> 00:09:59.539 a lot faster. But it's still important to understand 00:09:59.539 --> 00:10:04.000 where is the best use first. Yeah. Rather than 00:10:04.000 --> 00:10:09.259 just letting a tech demo determines that. Right. 00:10:09.600 --> 00:10:12.679 Oh, that's so great. I love that. I love that. 00:10:12.759 --> 00:10:14.820 And at its heart, here we're talking about one 00:10:14.820 --> 00:10:17.039 of the most futuristic things that we've ever 00:10:17.039 --> 00:10:19.159 had come into the marketplace. Obviously, it's 00:10:19.159 --> 00:10:24.159 fairly new on a larger scale. And the longer 00:10:24.159 --> 00:10:27.000 vision of time, you know, AI has been a very 00:10:27.000 --> 00:10:29.740 recent development, but it all still boils down 00:10:29.740 --> 00:10:33.820 to the vision. It does. It does. Right. And that 00:10:33.820 --> 00:10:37.840 is that is coming from just my strategy background. 00:10:38.100 --> 00:10:41.179 Right. Which I believe is unique in the tech 00:10:41.179 --> 00:10:43.860 space where when they talk about strategy for 00:10:43.860 --> 00:10:46.700 them, sometimes it's just about the data on the 00:10:46.700 --> 00:10:49.159 tech strategy. But at the end of the day, it 00:10:49.159 --> 00:10:52.190 does come down to people. Right. So therefore, 00:10:52.269 --> 00:10:54.269 you have to start with the vision for business 00:10:54.269 --> 00:10:57.289 because the business is still a group of companies, 00:10:57.570 --> 00:11:00.809 still a group of people. Yeah. So it starts there 00:11:00.809 --> 00:11:03.090 and then trickle down to the other areas of the 00:11:03.090 --> 00:11:05.690 business. And with a transformative technology 00:11:05.690 --> 00:11:09.649 like this, there is the additional fear of displacement 00:11:09.649 --> 00:11:13.509 that if not managed correctly, you will never 00:11:13.509 --> 00:11:15.789 get the return that you expect from the business. 00:11:16.909 --> 00:11:18.570 Because if you're taking it from the approach 00:11:18.570 --> 00:11:20.629 that, okay, because I'm maybe thinking about 00:11:20.629 --> 00:11:24.129 using two less people, so I'm going to quietly 00:11:24.129 --> 00:11:29.429 implement this thing. No, that's naivety, right? 00:11:29.669 --> 00:11:32.330 Again, I've seen that in institutions where if 00:11:32.330 --> 00:11:35.169 people decide to put up a roadblock, they can 00:11:35.169 --> 00:11:38.929 put up a roadblock. So therefore, you better 00:11:38.929 --> 00:11:42.470 be able to articulate a vision for them and to 00:11:42.470 --> 00:11:44.970 figure out how you can include them in the process. 00:11:45.659 --> 00:11:49.960 not just know but in the future so so the um 00:11:49.960 --> 00:11:53.399 the company that's thinking primarily about just 00:11:53.399 --> 00:11:56.340 cutting stuff may not certainly the best company 00:11:56.340 --> 00:12:00.120 um to go forward using ai right what you can 00:12:00.120 --> 00:12:02.340 think about potentially scaling without adding 00:12:02.340 --> 00:12:04.480 any additional people yeah that's a different 00:12:04.480 --> 00:12:07.700 approach right but you keep your people and you 00:12:07.700 --> 00:12:11.139 can enhance their roles with ai yeah right so 00:12:11.139 --> 00:12:13.200 because there's still going to be people in the 00:12:13.200 --> 00:12:17.360 loop Certain rules, what you used to spend the 00:12:17.360 --> 00:12:19.360 entire eight hours doing, now you're only going 00:12:19.360 --> 00:12:22.980 to do it for two hours. So therefore, the company 00:12:22.980 --> 00:12:24.840 needs to figure out what are you going to do 00:12:24.840 --> 00:12:26.980 with the additional six hours that's going to 00:12:26.980 --> 00:12:29.980 benefit the business in a major way to justify 00:12:29.980 --> 00:12:34.820 still keeping that person. I love that. It's 00:12:34.820 --> 00:12:36.539 so important because I think, you know, everybody 00:12:36.539 --> 00:12:38.600 has heard that phrase, oh, AI is going to take 00:12:38.600 --> 00:12:42.200 our jobs. Well, yeah, it could take, I don't, 00:12:42.429 --> 00:12:44.190 I can't even think of any job it couldn't do. 00:12:44.289 --> 00:12:46.889 Brain surgery, no problem, you know, down the 00:12:46.889 --> 00:12:51.330 road. Maybe not yet, but eventually. But there 00:12:51.330 --> 00:12:54.269 are things that only a human can do right now. 00:12:54.529 --> 00:12:57.970 And I think if we allow, strategically have AI 00:12:57.970 --> 00:13:01.970 help us do the things that it can do just as 00:13:01.970 --> 00:13:04.269 well as a human, it does free us up for that 00:13:04.269 --> 00:13:06.509 extra time. Like you said, what about those extra 00:13:06.509 --> 00:13:09.850 six hours now? Maybe we can do deeper work that 00:13:09.850 --> 00:13:13.779 humans only could do. Exactly. And when you talk 00:13:13.779 --> 00:13:15.639 about the deeper work, it's about the relationship 00:13:15.639 --> 00:13:18.559 side of business, right? Yeah. I believe too 00:13:18.559 --> 00:13:22.039 many organizations have too many people in back 00:13:22.039 --> 00:13:26.600 office shifting papers, right? And I'm not saying 00:13:26.600 --> 00:13:28.539 that to advocate for them getting rid of those 00:13:28.539 --> 00:13:32.500 people. I'm just saying an organization's life 00:13:32.500 --> 00:13:35.480 breath is based on getting new business. Yeah. 00:13:35.639 --> 00:13:38.879 And oftentimes you don't find the people who 00:13:38.879 --> 00:13:41.639 are focused on getting the business. being put 00:13:41.639 --> 00:13:44.759 at the limelight of the business. And what AI 00:13:44.759 --> 00:13:48.559 will do is to put those people at that center 00:13:48.559 --> 00:13:51.440 where their value is being understood at a larger 00:13:51.440 --> 00:13:54.340 scale. Because one of the last things AI will 00:13:54.340 --> 00:13:57.860 be able to do is sell convincingly, especially 00:13:57.860 --> 00:14:02.080 high -ticket items. Because there's a trust element 00:14:02.080 --> 00:14:05.960 in sale. Just like how there's a trust element 00:14:05.960 --> 00:14:09.350 in brain surgery where... I may trust the guy 00:14:09.350 --> 00:14:11.950 to do it than AI, unless AI can show me that 00:14:11.950 --> 00:14:15.789 he has done it maybe a thousand times. Brain 00:14:15.789 --> 00:14:18.429 surgeon maybe just needs to graduate from a reputable 00:14:18.429 --> 00:14:23.789 university. But eventually, with enough reps, 00:14:23.870 --> 00:14:26.490 you will trust AI. So you're right, AI will get 00:14:26.490 --> 00:14:28.789 there at some point. But the last thing it will 00:14:28.789 --> 00:14:31.990 do is to replace relationship building and trust. 00:14:33.309 --> 00:14:38.139 So now organizations will now be looking to transform 00:14:38.139 --> 00:14:41.460 our distributed stuff. Yeah. More people will 00:14:41.460 --> 00:14:44.059 be focused on relationship building. More people 00:14:44.059 --> 00:14:46.840 will be focusing on sales, right? So if people 00:14:46.840 --> 00:14:47.980 are not, so that's what I'm saying. If people 00:14:47.980 --> 00:14:49.879 are not comfortable with sales, you may have 00:14:49.879 --> 00:14:51.440 to get a little bit more comfortable with it. 00:14:52.320 --> 00:14:54.700 Or you can get more comfortable without actually 00:14:54.700 --> 00:14:56.740 building these systems for companies. So if you're 00:14:56.740 --> 00:14:59.159 more tech savvy, you can also learn because the 00:14:59.159 --> 00:15:00.740 material is out there now to learn how to do 00:15:00.740 --> 00:15:02.820 the thing on the technical side. But staying 00:15:02.820 --> 00:15:04.460 in the middle now and trying to shift papers. 00:15:05.070 --> 00:15:08.289 those days are going quickly. And you have seen 00:15:08.289 --> 00:15:10.409 it happen now in anything related to writing. 00:15:10.909 --> 00:15:14.389 Because that is what it has transformed over 00:15:14.389 --> 00:15:18.350 the past three years. But that is not the only 00:15:18.350 --> 00:15:20.970 use case for it because there's a lot of development 00:15:20.970 --> 00:15:24.970 happening now with agentic AI. And with agentic 00:15:24.970 --> 00:15:26.789 AI, what it's going to cause is that there's 00:15:26.789 --> 00:15:29.090 going to be an entire transformation of back 00:15:29.090 --> 00:15:33.179 office workflow. So the workflow is going to 00:15:33.179 --> 00:15:37.440 be designed with AI in mind, meaning all the 00:15:37.440 --> 00:15:41.519 processes are going to be mapped and AI potentially 00:15:41.519 --> 00:15:46.279 doing all those steps. And what you're going 00:15:46.279 --> 00:15:49.759 to need now is people to more or less monitor 00:15:49.759 --> 00:15:54.019 and do what I call reinforce those systems. Because 00:15:54.019 --> 00:15:57.220 AI, just like what you see sometimes use chat 00:15:57.220 --> 00:16:00.659 GPT, and it asks you a question like, the feedback 00:16:00.659 --> 00:16:03.700 it has for feedback up or down thumbs up or down 00:16:03.700 --> 00:16:06.340 many people will be doing a lot of that for for 00:16:06.340 --> 00:16:11.340 different um roles right it won't start there 00:16:11.340 --> 00:16:13.299 might start with additional things being done 00:16:13.299 --> 00:16:15.419 but a major part of it is going to be reinforcing 00:16:15.419 --> 00:16:19.159 those systems to say it's learning from the nuances 00:16:19.159 --> 00:16:22.519 yeah right because it's it's training and um 00:16:22.519 --> 00:16:24.860 it might be trained on the existing workflow 00:16:24.860 --> 00:16:28.389 it may be trained on outside data for a company 00:16:28.389 --> 00:16:31.730 that is similar to your industry. But every company 00:16:31.730 --> 00:16:35.049 is nuanced. And therefore, once it is implemented, 00:16:35.309 --> 00:16:37.970 you may need people to be able to reinforce that 00:16:37.970 --> 00:16:40.429 it's made the right decision under each conditions. 00:16:40.730 --> 00:16:44.470 And the more nuanced the environment is, the 00:16:44.470 --> 00:16:47.110 longer you'll be dependent on people for that. 00:16:47.669 --> 00:16:51.769 And trust element as well, right? So even when 00:16:51.769 --> 00:16:55.750 it becomes great between what potential policy 00:16:55.750 --> 00:16:58.940 regulations, Or otherwise, there is still going 00:16:58.940 --> 00:17:02.700 to, and just for your own safety in terms of 00:17:02.700 --> 00:17:04.900 protecting your brand, you're still going to 00:17:04.900 --> 00:17:09.059 want to have AI, sorry, a person to ensure that 00:17:09.059 --> 00:17:12.640 there is some guardrails to prevent one major 00:17:12.640 --> 00:17:16.769 hiccup from damaging your brand. Oh, yeah. Because 00:17:16.769 --> 00:17:19.890 it could happen. And it has happened in the past 00:17:19.890 --> 00:17:23.970 where when even Google, that is what caused Google 00:17:23.970 --> 00:17:25.910 to miss out and come in first to the market. 00:17:25.990 --> 00:17:28.470 Because Google for years was seen as the leader 00:17:28.470 --> 00:17:31.390 in AI development. But between Google and I think 00:17:31.390 --> 00:17:35.190 Microsoft, they released some products prematurely. 00:17:35.369 --> 00:17:39.170 And it showed some biased information out. And 00:17:39.170 --> 00:17:41.829 they had to peel back. and those technologies 00:17:41.829 --> 00:17:44.769 because they are major brands and they could 00:17:44.769 --> 00:17:48.630 not afford for any slip -up of sort to happen 00:17:48.630 --> 00:17:51.630 because they are public companies and one bad 00:17:51.630 --> 00:17:54.789 sentiment and the stock price is down 3 % and 00:17:54.789 --> 00:18:00.930 the market cap is down 50 billion. So you find 00:18:00.930 --> 00:18:03.730 that they missed out on it for that. Companies 00:18:03.730 --> 00:18:07.029 are cautious because of that. So therefore, proper 00:18:07.029 --> 00:18:09.230 guardrails are being done, which makes a lot 00:18:09.230 --> 00:18:13.609 of sense. Doing all different testing under different 00:18:13.609 --> 00:18:15.630 conditions just to ensure that whatever you put 00:18:15.630 --> 00:18:20.529 out there, it is safe and it is representative 00:18:20.529 --> 00:18:24.609 of your company's brand. Now, as you're building 00:18:24.609 --> 00:18:26.789 your business, we've talked about your vision 00:18:26.789 --> 00:18:29.569 for the people that you're serving. What is your 00:18:29.569 --> 00:18:31.730 vision for your actual business? Where do you 00:18:31.730 --> 00:18:36.690 want this to go? I want this business to continue 00:18:36.690 --> 00:18:40.839 to scale. i want my frameworks to be household 00:18:40.839 --> 00:18:44.460 names right i want i want when i talk about the 00:18:44.460 --> 00:18:47.880 abc framework or or when i hear about abc framework 00:18:47.880 --> 00:18:49.980 it not necessarily coming from anything i wrote 00:18:49.980 --> 00:18:52.859 so when someone is on your podcast for example 00:18:52.859 --> 00:18:54.799 they're talking about using the abc framework 00:18:54.799 --> 00:18:59.680 to implement ai in their business so that that 00:18:59.680 --> 00:19:02.000 is part of where i want to go i want the the 00:19:02.000 --> 00:19:04.519 systems that i've developed to become also names 00:19:04.519 --> 00:19:09.380 and by doing that then it will continue to build 00:19:09.380 --> 00:19:13.720 my business brand around what it has achieved 00:19:13.720 --> 00:19:17.700 for different companies. So I want to move, so 00:19:17.700 --> 00:19:19.039 you're talking about long -term vision. The long 00:19:19.039 --> 00:19:22.119 -term vision is that the effect I have on companies 00:19:22.119 --> 00:19:25.220 move from outside of the companies I've worked 00:19:25.220 --> 00:19:30.400 with directly to the point where it is from other 00:19:30.400 --> 00:19:34.039 companies using systems. Basically, I've trained 00:19:34.039 --> 00:19:36.640 people and they've read my book. And they're 00:19:36.640 --> 00:19:40.240 now using that in other industries and in other 00:19:40.240 --> 00:19:45.500 areas and people that I've never met. I like 00:19:45.500 --> 00:19:47.839 that. What do you imagine the greater ripple 00:19:47.839 --> 00:19:50.980 effect to be that all of this could cause as 00:19:50.980 --> 00:19:54.599 your vision starts to take shape? So what it 00:19:54.599 --> 00:19:59.140 will cause is a faster adoption of AI and in 00:19:59.140 --> 00:20:04.740 a safe and equitable manner. So what I want is 00:20:04.740 --> 00:20:10.869 that the people move from hype to action fast, 00:20:11.170 --> 00:20:14.910 right? So by having clarity about how AI can 00:20:14.910 --> 00:20:20.769 be used, we prevent many major public and private 00:20:20.769 --> 00:20:25.990 cases of AI being a flop and then having both 00:20:25.990 --> 00:20:28.349 individuals and companies turning their backs 00:20:28.349 --> 00:20:33.109 on what AI can do and then being caught. caught 00:20:33.109 --> 00:20:35.349 behind when they realized that those one -off 00:20:35.349 --> 00:20:38.150 incidents should not have been used to be turned 00:20:38.150 --> 00:20:41.769 off from the technology. So I've been doing education 00:20:41.769 --> 00:20:44.170 piece outside of just for the business because 00:20:44.170 --> 00:20:46.650 I want people to understand that changes are 00:20:46.650 --> 00:20:49.069 happening fast. And what you don't want to do 00:20:49.069 --> 00:20:51.069 is that when your company comes and sits ready 00:20:51.069 --> 00:20:54.930 to move to the next level, you have to upskill 00:20:54.930 --> 00:20:58.900 yourself to grow with that company. So part of 00:20:58.900 --> 00:21:01.160 my vision is also to help bring people along 00:21:01.160 --> 00:21:06.579 so that what I foresee is potentially without 00:21:06.579 --> 00:21:09.740 that, there will be a major displacement in the 00:21:09.740 --> 00:21:13.700 short run. And I want people to understand and 00:21:13.700 --> 00:21:16.579 companies to understand how they can scale so 00:21:16.579 --> 00:21:18.579 that when they use AI, they're not just thinking 00:21:18.579 --> 00:21:21.500 about cutting costs by people. They're thinking 00:21:21.500 --> 00:21:25.539 about how they can grow their business. So the 00:21:25.539 --> 00:21:28.859 vision is really to protect. the next five to 00:21:28.859 --> 00:21:32.660 10 years, which I believe is crucial in terms 00:21:32.660 --> 00:21:35.259 of how AI will affect our lives. Thank you for 00:21:35.259 --> 00:21:37.279 being here today. I'm really happy that you tuned 00:21:37.279 --> 00:21:39.559 in to Vision Pros Live. I'm looking forward to 00:21:39.559 --> 00:21:42.859 seeing your reactions as these episodes continue 00:21:42.859 --> 00:21:44.619 to move forward. This is going to get more and 00:21:44.619 --> 00:21:46.680 more fun. We'll have more and more engagement 00:21:46.680 --> 00:21:48.759 as well. We'll invite people to participate in 00:21:48.759 --> 00:21:50.920 the show. And thank you for giving us your time 00:21:50.920 --> 00:21:53.220 and attention. Have an excellent time building 00:21:53.220 --> 00:21:55.579 out your vision and becoming a Vision Pro yourself.