WEBVTT 00:00:00.040 --> 00:00:02.540 Do me a favor, share with me your first, last 00:00:02.540 --> 00:00:05.040 name, where you're located, and the name of your 00:00:05.040 --> 00:00:09.980 book and or business. My name is Maria Garaitanandia. 00:00:10.099 --> 00:00:13.720 You say that as if you're giving directions to 00:00:13.720 --> 00:00:17.899 go right to Nandia. I am located in beautiful 00:00:17.899 --> 00:00:23.079 Orlando, and I have just finished writing a book, 00:00:23.100 --> 00:00:26.480 it's yet to be published, called Untangling Communication. 00:00:27.679 --> 00:00:30.140 a complete leadership guide please share with 00:00:30.140 --> 00:00:35.700 me more about your book and the business my i 00:00:35.700 --> 00:00:39.840 guess my passion has always been to help people 00:00:39.840 --> 00:00:42.679 understand each other a little better growing 00:00:42.679 --> 00:00:46.140 up my dad was transferred to a bunch of different 00:00:46.140 --> 00:00:49.219 countries so i was always the new kid every couple 00:00:49.219 --> 00:00:52.560 of years and in different places and i made my 00:00:52.560 --> 00:00:56.810 share of mistakes So one of the things you have 00:00:56.810 --> 00:01:01.170 to learn if you want to be accepted is learn 00:01:01.170 --> 00:01:04.569 how to talk the way that people will receive 00:01:04.569 --> 00:01:08.049 it better. You know, whether it's learning what 00:01:08.049 --> 00:01:13.370 the local jargon is or picking up on a few accents 00:01:13.370 --> 00:01:17.549 or even a language. Not only that, but also being 00:01:17.549 --> 00:01:23.859 able to adjust your style. So as an adult. What 00:01:23.859 --> 00:01:26.719 I have been doing for the last 25 years is working 00:01:26.719 --> 00:01:30.120 with teams and leaders, mostly in a corporate 00:01:30.120 --> 00:01:33.780 environment, to help them untangle a lot of those 00:01:33.780 --> 00:01:36.760 communication challenges that they face, whether 00:01:36.760 --> 00:01:41.299 it's intercultural issues or whether it's managing 00:01:41.299 --> 00:01:44.840 conflict or whether it's figuring out how to 00:01:44.840 --> 00:01:47.799 give somebody feedback without alienating them. 00:01:48.959 --> 00:01:51.579 but rather encouraging them. So all of these 00:01:51.579 --> 00:01:54.140 little delicate things that could sometimes trip 00:01:54.140 --> 00:01:57.719 us up, those are the things that I have found 00:01:57.719 --> 00:02:00.819 that I can help people with and that I'm most 00:02:00.819 --> 00:02:04.180 passionate about. What challenge do you see them 00:02:04.180 --> 00:02:08.340 facing most often? Well, just like you said, 00:02:08.400 --> 00:02:12.620 Javanka, the idea there is that even though something 00:02:12.620 --> 00:02:15.599 might work really well for you in one context, 00:02:15.939 --> 00:02:18.750 it doesn't necessarily You're not going to cut 00:02:18.750 --> 00:02:21.250 and paste it in every situation. I think that 00:02:21.250 --> 00:02:24.990 leaders who are most successful are those who 00:02:24.990 --> 00:02:28.270 have the situational awareness where they know 00:02:28.270 --> 00:02:31.909 that just by, again, observing stuff that I had 00:02:31.909 --> 00:02:36.270 to learn from an early age, by observing, interpreting, 00:02:36.569 --> 00:02:40.909 adjusting, if you can do that, it'll make your 00:02:40.909 --> 00:02:43.610 life so much easier because you have to be able 00:02:43.610 --> 00:02:46.860 to give the person. the message and the way that 00:02:46.860 --> 00:02:50.000 they will be most receptive to it so that you 00:02:50.000 --> 00:02:53.039 can actually move forward. So you can actually 00:02:53.039 --> 00:02:57.620 create that sense of solidarity, of teamwork, 00:02:58.039 --> 00:03:04.439 etc. So being very much, you know, on the, I 00:03:04.439 --> 00:03:07.280 guess, on the lookout for any kind of clues that 00:03:07.280 --> 00:03:11.699 might give you an idea as to how to adjust your 00:03:11.699 --> 00:03:16.389 message that will make or break. Your your leadership 00:03:16.389 --> 00:03:19.430 style. Yes. Yes. And, you know, I just had this 00:03:19.430 --> 00:03:22.449 random question come in my head. Of course, when 00:03:22.449 --> 00:03:24.849 you want a job, you go for an interview. Right. 00:03:25.250 --> 00:03:28.129 And then in that interview, you ask all these 00:03:28.129 --> 00:03:34.030 questions. I wonder how much. About communication 00:03:34.030 --> 00:03:37.129 is in this interview to at least get to know 00:03:37.129 --> 00:03:39.270 the person you're about to hire. Does that make 00:03:39.270 --> 00:03:42.949 sense? Do you do you mean like how much you can 00:03:42.949 --> 00:03:46.599 figure out from a person? Yes, yes. Well, you 00:03:46.599 --> 00:03:48.520 know, that's a good point. That's a good question 00:03:48.520 --> 00:03:51.159 because you have limited time. And a lot of people 00:03:51.159 --> 00:03:53.819 also tell me they're like, well, it gets easier 00:03:53.819 --> 00:03:56.120 if you know somebody because, you know, you know, 00:03:56.120 --> 00:03:58.400 OK, this person's a little more results oriented. 00:03:58.520 --> 00:04:02.419 You got to speak to them and in language that 00:04:02.419 --> 00:04:05.580 reflects that. But what do you do when it's somebody 00:04:05.580 --> 00:04:08.780 that you're just starting to meet? And again, 00:04:08.860 --> 00:04:12.020 your powers of observation might be quicker or 00:04:12.020 --> 00:04:16.029 maybe a little slower. But one of the things 00:04:16.029 --> 00:04:19.269 that I always suggest is asking open ended questions 00:04:19.269 --> 00:04:23.930 that will give you a lot more richness in the 00:04:23.930 --> 00:04:27.430 answers that it elicits from the the responder 00:04:27.430 --> 00:04:32.069 rather than, you know, yes or no questions or 00:04:32.069 --> 00:04:35.569 guided questions. Makes sense. I guess I just 00:04:35.569 --> 00:04:37.629 think about it as I go. I went into interviews 00:04:37.629 --> 00:04:40.420 for myself. I'm like. If we took a little bit 00:04:40.420 --> 00:04:43.019 longer, maybe you'd get to know, like you said, 00:04:43.060 --> 00:04:45.519 the open ended questions and allowing me to answer 00:04:45.519 --> 00:04:48.319 accordingly. However, I do realize that sometimes 00:04:48.319 --> 00:04:52.279 one on one is usually a lot shorter. But a panel 00:04:52.279 --> 00:04:55.259 in my mind, I'm thinking, what if they had like 00:04:55.259 --> 00:04:58.990 a. someone that's like a, that'll sit there and 00:04:58.990 --> 00:05:02.430 be quiet and try to look into it and learn a 00:05:02.430 --> 00:05:04.470 little bit about their move, you know, all of 00:05:04.470 --> 00:05:06.250 that stuff. I don't know. It was just something 00:05:06.250 --> 00:05:09.189 that was random, but I wonder how easier would 00:05:09.189 --> 00:05:12.129 that make it when they be, you know, when they're 00:05:12.129 --> 00:05:16.050 actually onboarding and then choosing to understand 00:05:16.050 --> 00:05:18.329 where they are in order to guide them in the 00:05:18.329 --> 00:05:20.670 direction that's needed for the business as well 00:05:20.670 --> 00:05:23.660 as for themselves. so it was just random for 00:05:23.660 --> 00:05:27.500 sure for sure and and and i think that you know 00:05:27.500 --> 00:05:30.019 people say well nowadays you don't talk about 00:05:30.019 --> 00:05:33.540 soft skills because the soft skills label has 00:05:33.540 --> 00:05:35.680 gotten a bad rap but ultimately whatever you 00:05:35.680 --> 00:05:37.879 call them whether you call them soft skills uh 00:05:37.879 --> 00:05:40.720 power skills interpersonal intelligence skills 00:05:40.720 --> 00:05:44.379 these these interpersonal intelligence skills 00:05:44.379 --> 00:05:48.800 are super important because They are the ones 00:05:48.800 --> 00:05:51.120 that we actually are looking for, you know, that 00:05:51.120 --> 00:05:54.000 emotional intelligence that you might have, being 00:05:54.000 --> 00:05:59.420 able to stop and postpone reacting, being able 00:05:59.420 --> 00:06:03.160 to realize what you're feeling, being able to 00:06:03.160 --> 00:06:05.740 take that step and change the narrative in your 00:06:05.740 --> 00:06:09.160 head. Because I mean, I don't know, I think sometimes 00:06:09.160 --> 00:06:12.040 people jump a little too quickly. They're like, 00:06:12.120 --> 00:06:15.019 oh, you did this and that means that. Well, you 00:06:15.019 --> 00:06:17.319 know what? Maybe that's not what they meant. 00:06:17.439 --> 00:06:21.160 And maybe they didn't mean to, you know, offend 00:06:21.160 --> 00:06:25.420 you. Sometimes we have different filters. Right. 00:06:25.620 --> 00:06:28.240 And I was just doing a cross -cultural training 00:06:28.240 --> 00:06:31.040 and I talked to people. I'm like, you know, you 00:06:31.040 --> 00:06:33.379 grow up with a certain filter. This is how you 00:06:33.379 --> 00:06:36.300 see life. And it's not objective. It's subjective. 00:06:36.600 --> 00:06:39.399 We all have a subjective filter. And sometimes 00:06:39.399 --> 00:06:41.639 you run into somebody who has a different color 00:06:41.639 --> 00:06:44.420 filter than you. And when you. look at their 00:06:44.420 --> 00:06:48.360 behavior through your own filter, you're like, 00:06:48.480 --> 00:06:52.079 what? But you have to realize that everybody 00:06:52.079 --> 00:06:55.199 has their own logic as to why they're behaving, 00:06:55.379 --> 00:06:57.439 how they're behaving. They have different set 00:06:57.439 --> 00:07:01.620 of parents with maybe a different culture or 00:07:01.620 --> 00:07:04.660 family culture or whatever that makes perfect 00:07:04.660 --> 00:07:07.379 logical sense to them. So you have to get to 00:07:07.379 --> 00:07:09.319 a point where you can kind of, you know, have 00:07:09.319 --> 00:07:11.879 the green filter, you know, for people to understand. 00:07:12.920 --> 00:07:15.240 you know, where they're coming from. And that's 00:07:15.240 --> 00:07:17.740 what I mean sometimes by the situational awareness 00:07:17.740 --> 00:07:23.439 to be able to say, okay, maybe you didn't really, 00:07:23.480 --> 00:07:27.920 this came across this way. Is that what you really 00:07:27.920 --> 00:07:30.060 meant? Because I don't really think that's what 00:07:30.060 --> 00:07:32.120 you meant. And then being able to give people 00:07:32.120 --> 00:07:35.480 the benefit of the doubt and have richer dialogues 00:07:35.480 --> 00:07:38.560 instead of like, you know, self -censoring or 00:07:38.560 --> 00:07:41.310 being, you know. Making mistakes that you don't 00:07:41.310 --> 00:07:44.069 even realize that you're making you know I understand 00:07:44.069 --> 00:07:47.250 that you've created a model the clear model for 00:07:47.250 --> 00:07:50.209 improving communication. Is that correct? Yes 00:07:50.209 --> 00:07:54.230 after so many years like 20 some years of answering 00:07:54.230 --> 00:07:58.550 much of the same questions and Finding that a 00:07:58.550 --> 00:08:02.620 lot of people had a lot of the same issues I 00:08:02.620 --> 00:08:05.180 pretty much came up with an acronym that kind 00:08:05.180 --> 00:08:07.779 of covers a lot of these issues, kind of like 00:08:07.779 --> 00:08:12.000 a situational management model that stands. C 00:08:12.000 --> 00:08:15.399 stands for conveying context. So starting out 00:08:15.399 --> 00:08:18.839 with giving a little explanation of where you're 00:08:18.839 --> 00:08:21.519 at or your why, you know, this, you know, this 00:08:21.519 --> 00:08:24.439 is my situation. And so that way you're extending 00:08:24.439 --> 00:08:27.839 the courtesy to somebody of taking them with 00:08:27.839 --> 00:08:30.439 you through your reasoning. So starting with 00:08:30.439 --> 00:08:34.210 a little bit of context. it you win half the 00:08:34.210 --> 00:08:38.210 battle already so context first then simultaneously 00:08:38.210 --> 00:08:43.169 you need to listen and empathize so kind of like 00:08:43.169 --> 00:08:45.110 opening the you know asking those open -ended 00:08:45.110 --> 00:08:48.830 questions um having a little bit of the empathy 00:08:48.830 --> 00:08:51.490 imagining changing that narrative having that 00:08:51.490 --> 00:08:54.309 emotional intelligence to be like okay maybe 00:08:54.309 --> 00:08:56.110 this is where they're coming from so when you're 00:08:56.110 --> 00:08:59.669 listening open -ended questions and you're empathizing 00:08:59.669 --> 00:09:02.269 with their point of view That makes it a lot 00:09:02.269 --> 00:09:06.149 easier too. And then the last two steps are AR. 00:09:06.450 --> 00:09:09.409 So we've got convey context, listen, empathize, 00:09:09.409 --> 00:09:14.389 adjust, and reframe. So once you have all that 00:09:14.389 --> 00:09:16.649 info, you've been able to be a little bit more 00:09:16.649 --> 00:09:19.809 empathetic. You're able to adjust because now 00:09:19.809 --> 00:09:23.230 you have new information. And then you're able 00:09:23.230 --> 00:09:26.669 to reframe in a positive way. Hopefully now you 00:09:26.669 --> 00:09:30.559 can think of it better if or how about. And so 00:09:30.559 --> 00:09:33.620 you can come up with solutions just by reframing 00:09:33.620 --> 00:09:37.139 what you've already figured out in a more positive 00:09:37.139 --> 00:09:44.279 way. Got it. Got it. So clear. Listen, emphasize, 00:09:44.580 --> 00:09:49.539 adjust and refrain. Exactly. like it i like it 00:09:49.539 --> 00:09:52.899 with that being said i would definitely love 00:09:52.899 --> 00:09:55.179 to know being that you've been in this field 00:09:55.179 --> 00:09:59.360 for about 25 years and it seems like you're only 00:09:59.360 --> 00:10:01.440 just getting better and learning more especially 00:10:01.440 --> 00:10:04.080 with communication now that a lot of things are 00:10:04.080 --> 00:10:09.679 done over zoom and google meet etc um tell me 00:10:09.679 --> 00:10:15.799 about your vision my vision when it comes to 00:10:15.799 --> 00:10:20.759 my clients My vision is, especially with AI and 00:10:20.759 --> 00:10:23.519 like you said, all of this technology, my vision 00:10:23.519 --> 00:10:27.399 is to help people make sure that they are not 00:10:27.399 --> 00:10:30.299 forgetting the importance of this interpersonal 00:10:30.299 --> 00:10:34.980 intelligence skills, to not push aside because 00:10:34.980 --> 00:10:37.620 it's sometimes it can be messy or uncomfortable 00:10:37.620 --> 00:10:41.370 because that's actually that's. pretty much what 00:10:41.370 --> 00:10:44.330 we're holding on to as human beings now that 00:10:44.330 --> 00:10:47.149 ai is pretty much doing a lot of other stuff 00:10:47.149 --> 00:10:51.789 for us so i always try to encourage people look 00:10:51.789 --> 00:10:56.529 don't delegate too terribly much don't be afraid 00:10:56.529 --> 00:11:01.629 to get out of your comfort zone because ultimately 00:11:01.629 --> 00:11:04.210 that's what makes us human and that's what kind 00:11:04.210 --> 00:11:07.289 of distinguishes us i don't know i don't need 00:11:07.289 --> 00:11:09.029 i mean we can't even think of what's going to 00:11:09.029 --> 00:11:12.460 be down the line even three years from now because 00:11:12.460 --> 00:11:14.600 we're probably going to be talking to holograms 00:11:14.600 --> 00:11:18.440 instead right i i don't know but um but but yeah 00:11:18.440 --> 00:11:21.960 especially i encourage gen z especially who had 00:11:21.960 --> 00:11:25.259 they had the bulk of the the isolation during 00:11:25.259 --> 00:11:27.940 the pandemic and kind of lost out on a lot of 00:11:27.940 --> 00:11:31.659 these skills the face -to -face skills and they're 00:11:31.659 --> 00:11:34.259 needing a little extra help um in in the last 00:11:34.259 --> 00:11:37.389 couple years in catching up on some of these 00:11:37.389 --> 00:11:40.110 skills but some of some of the older generation 00:11:40.110 --> 00:11:42.350 we've kind of picked up on some bad habits too 00:11:42.350 --> 00:11:47.909 so it's really important to to not forget to 00:11:47.909 --> 00:11:50.090 make those connections to be able to discern 00:11:50.090 --> 00:11:54.730 when is it okay to continue asynchronous you 00:11:54.730 --> 00:11:57.269 know texting or writing and when it's the moment 00:11:57.269 --> 00:12:01.870 to just grab the phone or connect with someone 00:12:01.870 --> 00:12:05.409 face to face yeah um because sometimes we're 00:12:05.409 --> 00:12:07.289 just spinning our wheels going in circles and 00:12:07.289 --> 00:12:09.690 it's not you know we're wasting time energy effort 00:12:09.690 --> 00:12:12.830 so so yeah that's that's a little bit of of what 00:12:12.830 --> 00:12:16.950 i i'm seeing yes and and interesting you brought 00:12:16.950 --> 00:12:20.110 up the the pandemic and i mean the the world 00:12:20.110 --> 00:12:24.759 completely changed and i don't believe For myself, 00:12:24.980 --> 00:12:28.759 as in the age of 46, I think that I got a bit 00:12:28.759 --> 00:12:31.179 disconnected myself, you know, and all those 00:12:31.179 --> 00:12:34.559 relational or interpersonal skills that I used 00:12:34.559 --> 00:12:39.100 to have were not as utilized. One thing I will 00:12:39.100 --> 00:12:41.279 say is that some of us that did have the opportunity 00:12:41.279 --> 00:12:44.840 to continue working throughout that, it still 00:12:44.840 --> 00:12:48.200 put a little fear in us. And so as you worked 00:12:48.200 --> 00:12:52.769 in this field during the pandemic, what was that 00:12:52.769 --> 00:12:55.769 like for you to work with community having you 00:12:55.769 --> 00:12:58.190 know to work in communication for someone to 00:12:58.190 --> 00:13:01.490 do better or to get better in the corporate environment 00:13:01.490 --> 00:13:06.409 well i can tell you on the one hand as a you 00:13:06.409 --> 00:13:11.029 know a corporate coach consultant trainer fortunately 00:13:11.029 --> 00:13:13.950 i was able to just transition my face -to -face 00:13:13.950 --> 00:13:18.389 events work you know meetings and and so forth 00:13:18.389 --> 00:13:23.399 into virtual so I was lucky in that sense. But 00:13:23.399 --> 00:13:26.860 I can tell you that I have observed what the 00:13:26.860 --> 00:13:29.879 difference has been. I've noticed that obviously 00:13:29.879 --> 00:13:34.519 people's attention spans have decreased significantly 00:13:34.519 --> 00:13:39.539 in the last five years. Young people especially. 00:13:39.720 --> 00:13:42.519 And there's this book called The Anxious Generation 00:13:42.519 --> 00:13:45.639 by Jonathan Haidt, who's a sociologist. And he 00:13:45.639 --> 00:13:48.840 talks about. gen z and a lot of the anxiety and 00:13:48.840 --> 00:13:52.679 and what constant scrolling and all of that does 00:13:52.679 --> 00:13:55.840 to the brain so yeah i don't doubt it i mean 00:13:55.840 --> 00:13:59.100 if you notice do you do you do you sit through 00:13:59.100 --> 00:14:01.639 a 10 minute video i mean a lot of people won't 00:14:01.639 --> 00:14:04.539 even sit through 10 minutes right right so so 00:14:04.539 --> 00:14:07.759 that i've noticed i've noticed for example um 00:14:07.759 --> 00:14:10.740 meetings or sessions or programs have to be a 00:14:10.740 --> 00:14:15.080 lot shorter they have to be a lot more dynamic 00:14:17.029 --> 00:14:21.509 Absolutely. And but that said, I can tell you 00:14:21.509 --> 00:14:25.110 that I think that people do enjoy when we do 00:14:25.110 --> 00:14:30.110 have the opportunity to meet in person. People 00:14:30.110 --> 00:14:32.389 really enjoy that. And I've gotten a lot of clients 00:14:32.389 --> 00:14:35.370 telling me, you know what, we need a team. We 00:14:35.370 --> 00:14:37.750 need team building because a lot of colleagues, 00:14:37.830 --> 00:14:39.590 they don't even know each other. And it gets 00:14:39.590 --> 00:14:41.669 even worse if you don't even turn your camera 00:14:41.669 --> 00:14:45.559 on. yes so you're talking to to initials you 00:14:45.559 --> 00:14:48.659 don't even know who that person is you know how 00:14:48.659 --> 00:14:51.659 are you going to create um a connection how are 00:14:51.659 --> 00:14:54.159 you going to create rapport if you don't even 00:14:54.159 --> 00:14:56.200 know what the person looks like and they're just 00:14:56.200 --> 00:14:59.539 this abstract concept yeah yeah and that's where 00:14:59.539 --> 00:15:02.039 again i'm going back to the you know it's important 00:15:02.039 --> 00:15:05.120 to create those very human connections there's 00:15:05.120 --> 00:15:07.799 a need there's a need for that and you will probably 00:15:07.799 --> 00:15:11.740 work better with somebody whose face you've seen 00:15:11.740 --> 00:15:15.580 or can see somebody who you've had a chance to 00:15:15.580 --> 00:15:18.700 interact more than just on an email here or there 00:15:18.700 --> 00:15:23.340 or a or a call with the initials because there's 00:15:23.340 --> 00:15:26.960 a sense of i guess there's a natural sense of 00:15:26.960 --> 00:15:31.139 of connection of affinity of empathy and it'll 00:15:31.139 --> 00:15:35.019 make things flow a lot easier and it's not just 00:15:35.019 --> 00:15:37.340 a nice to have i think it's important it's an 00:15:37.340 --> 00:15:41.850 important must have at some point to meet people 00:15:41.850 --> 00:15:46.490 at very least virtually on a camera, ideally 00:15:46.490 --> 00:15:50.549 face to face. Yes. Yes. And when you said the 00:15:50.549 --> 00:15:53.490 initials and no one's on the screen, I thought 00:15:53.490 --> 00:15:56.809 about their best picture ever. That probably 00:15:56.809 --> 00:16:00.269 doesn't look like them anymore. So you're like. 00:16:03.289 --> 00:16:05.830 Because I know I chose my best picture ever. 00:16:05.889 --> 00:16:08.450 So I was like, yeah, you know, just a still photo. 00:16:08.570 --> 00:16:13.309 But yes, exactly. And I think that, I mean, so 00:16:13.309 --> 00:16:16.610 many things have changed as, you know, we had 00:16:16.610 --> 00:16:19.149 that discussion about the pandemic and things 00:16:19.149 --> 00:16:22.679 that we never thought would ever happen. As we 00:16:22.679 --> 00:16:28.019 get back into normal, I too enjoy just a face 00:16:28.019 --> 00:16:31.460 -to -face conversation. But also once, as you 00:16:31.460 --> 00:16:34.059 mentioned, with the still photo and the initials, 00:16:34.059 --> 00:16:37.419 you also don't. see anyone's body language. And 00:16:37.419 --> 00:16:39.659 then, you know, I'm that type of person that 00:16:39.659 --> 00:16:42.200 I could, if I see your body language and then 00:16:42.200 --> 00:16:44.159 I can hear what you're saying, something that 00:16:44.159 --> 00:16:46.240 could be said when you're just in a still photo 00:16:46.240 --> 00:16:49.019 could have been taken wrong. When I've seen something 00:16:49.019 --> 00:16:51.039 in your face that was a little bit different, 00:16:51.120 --> 00:16:53.299 that was maybe a question and not accusatory. 00:16:53.500 --> 00:16:57.559 So I totally get it. And something about communication, 00:16:57.980 --> 00:17:00.480 I could talk about this all day because I think 00:17:00.480 --> 00:17:04.400 it's just super important. And I really, really, 00:17:04.519 --> 00:17:07.980 really would love for Gen Z to get back, you 00:17:07.980 --> 00:17:10.420 know, to be taught that because I think it's 00:17:10.420 --> 00:17:13.039 just super important. And the work that you're 00:17:13.039 --> 00:17:16.180 doing is super important. The work that you're 00:17:16.180 --> 00:17:20.019 doing seems a little bit challenging in my eyes 00:17:20.019 --> 00:17:23.539 because communication is really hard. And I don't 00:17:23.539 --> 00:17:25.940 want to take up too much of your time, but I 00:17:25.940 --> 00:17:29.920 do want to ask one last question. What's your 00:17:29.920 --> 00:17:41.579 why? My why is because I love people. That's 00:17:41.579 --> 00:17:43.759 fine. I love people. Thank you for being here 00:17:43.759 --> 00:17:45.660 today. I'm really happy that you tuned in to 00:17:45.660 --> 00:17:48.119 Vision Pros Live. I'm looking forward to seeing 00:17:48.119 --> 00:17:51.160 your reactions as these episodes continue to 00:17:51.160 --> 00:17:52.859 move forward. This is going to get more and more 00:17:52.859 --> 00:17:55.180 fun. We'll have more and more engagement as well. 00:17:55.200 --> 00:17:57.119 We'll invite people to participate in the show. 00:17:57.279 --> 00:17:59.299 And thank you for giving us your time and attention. 00:17:59.579 --> 00:18:02.220 Have an excellent time building out your vision 00:18:02.220 --> 00:18:03.599 and becoming a vision pro yourself.