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tell me about your vision when it comes to these projects.

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Yeah, so when we started the company, right,

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we had, you know, we started working on our vision mission

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values and all our stuff, right?

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And our vision mission today is twofold, right?

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So PayPal, I've been in this space

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for a little over 25 years doing electronic payments.

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Ever since I finished college, this is what I've been doing.

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And about four years ago, I was ex-in-a-partnership

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and had the opportunity to make a transition, right,

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and decide on what's the next step, right?

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What are we going to do?

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And what's the next business?

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What's all this look like?

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And my wife and I were sitting at the table

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and we're just talking through it.

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And obviously, the payment space is what we know.

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We understand the business.

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We know how to make money in this business.

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We know how to run businesses in this arena.

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And so we knew we were going to stay in this space.

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But we're just sitting there talking.

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And the biggest thing that I could come up with that day,

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that the space needed, was clarity around payments.

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There's so much non-clarity around payments, right,

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that people don't understand why they pay what they pay.

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They don't understand that there are different ways

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to take credit cards.

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They don't understand that there's different ways

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that they can eliminate their fees

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or how they can do what they do and just streamline

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their business because there's not

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a one size fits all in this space.

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But there's a lot of people that sell a one size fits all

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solution.

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And so we wanted to be completely different.

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And so the first thing we wrote in our mission was,

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we want to bring clarity to payments, right?

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We want to bring clarity to business owners.

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We want to help business owners with their payments.

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And we want to be more of a consultant in the space

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rather than just a sales organization.

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Knowing that, we'll never grow as big as the guys that

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are just selling.

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But we were OK with that, right?

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We really wanted to have a hands on approach.

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We want to know our customers.

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We want our customers to know us.

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And we want to help them.

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We want to make a difference in their business.

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And so that's how we started writing our mission.

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The second part of our mission came from just a value

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that my wife and I hold.

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And it's something that we hold dear and near.

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We've been blessed in this business.

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We've been blessed in life.

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And we wanted to create a business with a gift

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back program.

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And we wanted to create it from the very beginning.

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We wanted from the first dollar the business made,

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we wanted to be intentional about supporting nonprofits

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through payments.

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Just something that's not done.

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And to be honest, that was a value and a vision

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that my wife and I had.

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It wasn't, we didn't think it.

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We thought the clarity piece would be the bigger piece.

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And we thought this would just be a nice tag along.

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And that's where we came up with the name Pay Proudly.

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We wanted our merchants to pay proudly

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and know that every transaction that they accept,

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that we were making donations on their behalf.

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And we want to support causes that are important

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to our business owners.

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So that's how we started and what we started doing.

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And what we found is our give back program

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is a huge part of who we are.

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It's a value that a lot of people have.

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They're just are afraid to take that step

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to actually do what we're doing.

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And I think we've given people that drive

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and that energy of saying, hey, we can do it too.

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And so it's been absolutely rewarding.

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We have employees when we're interviewing for new hires

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that want to work for us because of our give back program.

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Oh wow, yes.

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Which is a really cool thing.

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But I think it just talks a lot about the company,

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the values of our company and who we are.

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And so that's our vision.

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That's our mission.

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And that's what we live by and we preach it every day.

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Clarity to our business owners

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and charity to our community.

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I love that.

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Clarity to the business owners and charity to the community.

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I like that.

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So interesting enough, again, as I sit here and think,

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when you give back to the charity,

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is it where the individual is located?

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Because we can be anywhere and utilize Pay Proudly.

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Is that correct?

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Absolutely.

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So what we do is we regionally find local nonprofits

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to our businesses that we support

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based on what they like.

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And so we have one of our questions

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that we ask all new merchants is what's your why?

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What's your cause?

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What's important to you?

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And when we first started this,

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we were pick a charity and we'll donate to this charity

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based because of your business.

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That became way too much.

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So now we've had to broaden it and say,

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okay, tell us what's important to you.

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Is it food for, is it the local food pantry?

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Is it the local animal shelter?

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Is it the local cancer center?

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Is it the local clothing for kids organization

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that's going on?

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What is it that we can do from our side

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that we can give you credit for through social media

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and through marketing that says,

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hey, because people are doing business

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with XYZ corporation, we were able to give

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to this Boys and Girls Club

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or to this self-help food pantry or whatever it is.

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And so we've been really successful with that.

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And so we try to combine it all together

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to make it a little bit easier for us to manage

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and write those checks.

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That is amazing.

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And you mentioned something where you ask

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your business owners or business partners

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that you're working with, what's their why?

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So I'm now gonna ask you, what's your why?

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Yeah, so I think in life, as we all live

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and we go through experiences,

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and experiences change us and change our paths

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and who we are and what we're doing.

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And my wife and I have, our youngest daughter

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was born with some health issues

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and we were told really, really dark pictures

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in the beginning and we made decisions

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to not follow some of those advices

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and create our own path.

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And through that, our daughter's doing amazing.

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She's 14 years old.

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She's had a lot of surgeries, but she's killing,

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she's awesome.

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And that's the good news, right?

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But through all those things that we've done,

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we've met a lot of wonderful people

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and we've been a part of organizations

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that have blessed us and that have prayed for our family

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or that have helped our family

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in different ways of support.

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And I think there's just parts of that

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that have changed our hearts, right?

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Changed who we are and it's made us want to give back.

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We've been, like I said earlier,

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we've been successful in life and we've been blessed

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and we want to bless other people because of that.

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Yeah, I love it.

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And I'm happy to hear she's doing exceptionally

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well and what a story because at the end of the day,

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it's about what's in your heart, right?

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And usually you give back.

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You give back because of something amazing

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that we've made it through, gone through

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and realized that there's a bigger picture.

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And what you're doing right now is focusing on giving back

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as well as a service that is needed all over the place.

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I tell you, as I continue to co-host on Vision Pros Live,

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I'm meeting more and more entrepreneurs

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and it just seems to be the thing to do, right?

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But no one has spoken about what it looks like

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to have people pay.

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It's all about the sales and it's all about teaching people

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how to be better leaders, et cetera,

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not saying that that's not what you're doing.

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You're coming from a different perspective

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of where you're making profit,

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but how do you get that back and what does it look like?

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So when you have business owners that are coming to you,

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what does that look like?

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What's the start like?

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And do they also just contact you on your website?

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Yeah, so we have a website, payprobably.com.

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Talks about all that we do.

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And we have a lot of verticals that we focus in as well.

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We focus on dental offices.

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We focus on home-based businesses.

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We focus on different verticals that we get real specific in,

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but then we're real broad too

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that we can sell to the masses.

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And when people come out and take a look at us,

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we have a free proposal tool.

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It's AI driven.

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We can take statements.

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We can throw them through our proposal tool.

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And it's gonna come back to merchants

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and it's gonna tell them what kind of savings

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we can save them, but also what kind of donations

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we would be making based on their business

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back into nonprofits.

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And then we're gonna talk to them

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and we're gonna ask them a lot of questions

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because we need to know about their business

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and what they're doing before we can really tell them

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what they should or shouldn't be doing.

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And we'll do all of that for nothing, right?

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There's no strings attached.

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We wanna have conversations.

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We wanna talk to business owners and we'll do all of that.

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And if they can literally take all that data,

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they can go back to their current processor

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and most likely save money and never make a change.

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And we know that.

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We'll give them that ability,

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but we want them to give us a chance, right?

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And so, and that's what we're gonna ask them for.

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And if they choose not to, that's okay.

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You know, we'll go talk to the next one,

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but it's part of our mission, right, is to bring clarity.

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So if we're bringing them clarity,

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we're exceeding in our mission.

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And so we're dotting those dots.

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And that's how we operate our business.

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And that's how we're growing.

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And I think our space, I'm the first one to say it,

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this space has got a bad reputation.

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It's kinda got this used car salesman feel to it, right?

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Of just not sleazy and slimy.

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And we deal with those guys.

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And it's those guys that come in, sell, leave,

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never talk to you again.

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You don't even know their name.

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But we don't wanna be that company.

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And we're not gonna be that company.

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We hold our current customers.

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And you said a second ago,

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organizations that focus all their efforts on sales.

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We focus on sales second behind our current customers.

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Every week we have a staff meeting.

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In the beginning of the meeting,

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we talk about without our current customers

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that we have today, we're not in business.

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So why would we only focus on future customers

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that don't make us any money right now?

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So let's focus on what we have.

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Let's take good care of them and they'll stay with us.

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And then let's go grow second.

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And so that's what we do.

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And we've been very successful with that.

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We've been able to bring a pretty high attrition rate

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business down to a really low attrition rate business.

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And that's through just answering the phone.

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It's amazing what you can do.

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You just answer the phone.

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What was your most significant learning experience

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in this all?

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Yeah, I think my most,

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when I just broadly look back at the 25 years

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I've been in this space

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and being in different partnerships

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and learning of when to talk, when to listen,

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when to do this and just through classes of hard knocks,

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of getting knocked down and getting back up again.

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And I think the biggest thing that I've learned

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in business is to pause, listen, pause,

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think before I react.

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And it's real easy in our type of business world

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and yours too to react really fast.

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And we've grown up in a reactionary society.

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Today, that's what we do in America.

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We react and we react quick.

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And I think the biggest,

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just the thing that I've learned in business is to pause.

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And even at home life, raising kids, being married,

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if I can pause for a second and process,

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the outcome is a lot better.

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Absolutely.

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And it makes all the sense in the world

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because once you pause, I think that allows a space

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for you to also listen intensely.

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We're often, like you said,

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we're in a world of either right now,

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the microwave world of I put it in, give it to me in seconds.

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You want it right now.

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Yes, yes.

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And so I love that that was your learning experience

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because one thing that I was reading was

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we often try to create our own paths,

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but for someone like yourself, Jeff Mayne,

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if you've already been through it,

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then other entrepreneurs learn from it.

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We don't have to go through it if we just-

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Yeah.

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Great mentors make a big difference in this world.

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And there's a lot of people out there

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that wanna be mentors to young business owners

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and do it with their arms wide open.

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And I think that's a big, big thing.

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Thank you for being here today.

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I'm really happy that you tuned in to Vision Pros Live.

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I'm looking forward to seeing your reactions

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as these episodes continue to move forward.

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This is gonna get more and more fun.

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We'll have more and more engagement as well.

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We'll invite people to participate in the show

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and thank you for giving us your time and attention.

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Have an excellent time building out your vision

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and becoming a Vision Pro yourself.