1
00:00:00,000 --> 00:00:02,400
where are you going with this vision?

2
00:00:02,400 --> 00:00:05,560
Provalet.io, I'm striving on that.

3
00:00:05,560 --> 00:00:09,160
Yeah, so that was started with a personal experience.

4
00:00:09,160 --> 00:00:11,880
I had a difficult experience with,

5
00:00:11,880 --> 00:00:15,260
I live in Florida, so we're fortunate enough to have a pool.

6
00:00:15,260 --> 00:00:18,360
And we had an unfortunate experience

7
00:00:18,360 --> 00:00:20,060
with the pool service business,

8
00:00:20,060 --> 00:00:24,080
where there was just this hard lack of communication.

9
00:00:24,080 --> 00:00:26,120
And I didn't really know what was happening,

10
00:00:26,120 --> 00:00:26,960
when it was happening.

11
00:00:26,960 --> 00:00:28,860
Invoices would just simply show up,

12
00:00:28,860 --> 00:00:30,040
and I would pay them,

13
00:00:30,040 --> 00:00:31,760
because I could see that what they were doing was working.

14
00:00:31,760 --> 00:00:33,860
But I brought them into a room and I said,

15
00:00:33,860 --> 00:00:35,280
listen, we need to figure out a different way

16
00:00:35,280 --> 00:00:37,160
to operate our relationship.

17
00:00:37,160 --> 00:00:38,800
And I told them what I was thinking about.

18
00:00:38,800 --> 00:00:40,740
And my experience in leasing,

19
00:00:40,740 --> 00:00:44,120
and the experience of building the leasing platforms,

20
00:00:44,120 --> 00:00:45,180
led right into this,

21
00:00:45,180 --> 00:00:49,480
where we had basically a three-party relationship.

22
00:00:49,480 --> 00:00:51,140
There's the home office,

23
00:00:51,140 --> 00:00:52,840
there's the guy in the field doing the work,

24
00:00:52,840 --> 00:00:55,280
and then there's me, the homeowner.

25
00:00:55,280 --> 00:00:58,160
And so we built the platform around that philosophy,

26
00:00:58,160 --> 00:01:00,920
that if we keep the homeowner informed,

27
00:01:00,920 --> 00:01:05,700
and we give the technician the tools to record their data,

28
00:01:05,700 --> 00:01:08,280
they can do a better job.

29
00:01:08,280 --> 00:01:11,720
And then when we feed all that information into the app,

30
00:01:11,720 --> 00:01:14,160
into the admin app,

31
00:01:14,160 --> 00:01:15,840
that somebody can actually look at

32
00:01:15,840 --> 00:01:20,800
and manage their entire universe of activity in one screen.

33
00:01:20,800 --> 00:01:24,120
So that's been the mandate here,

34
00:01:24,120 --> 00:01:26,200
is how do we effectively deliver

35
00:01:26,200 --> 00:01:28,280
business process automation

36
00:01:28,280 --> 00:01:31,420
to the small and medium-sized service business?

37
00:01:31,420 --> 00:01:35,480
So, again, I had some experience building different systems.

38
00:01:35,480 --> 00:01:38,260
And when we first started building this thing,

39
00:01:39,680 --> 00:01:41,840
I originally thought, okay, pools, we'll do pools.

40
00:01:41,840 --> 00:01:43,800
And then as we were building the system,

41
00:01:43,800 --> 00:01:46,140
it became really evident that,

42
00:01:46,140 --> 00:01:47,840
and this is through other conversations

43
00:01:47,840 --> 00:01:49,040
with other different verticals,

44
00:01:49,040 --> 00:01:54,040
but the capacity to create an agnostic system

45
00:01:54,040 --> 00:01:59,040
was far more valuable than simply isolating ourselves

46
00:01:59,960 --> 00:02:03,940
to only a pool proprietary system.

47
00:02:03,940 --> 00:02:07,280
So now that sounds a little bit controversial

48
00:02:07,280 --> 00:02:09,380
based on what you just saw on our website.

49
00:02:10,400 --> 00:02:12,160
Just bear in mind that what we're doing

50
00:02:12,160 --> 00:02:14,260
is we're focusing on pool service business

51
00:02:14,260 --> 00:02:16,380
because like Carly Davidson's,

52
00:02:16,380 --> 00:02:18,160
it was the most complex.

53
00:02:18,160 --> 00:02:20,560
Let me dive in there on that.

54
00:02:20,560 --> 00:02:24,320
Because Peter, our websites, all visionaries out there,

55
00:02:24,320 --> 00:02:26,520
you compliment any visionary on their website,

56
00:02:26,520 --> 00:02:28,920
they're gonna say, oh, well, it's not done yet.

57
00:02:30,000 --> 00:02:32,360
Almost every single time, never heard anybody be like,

58
00:02:32,360 --> 00:02:35,480
oh yeah, no, it's exactly, it's the past reality.

59
00:02:36,360 --> 00:02:39,040
Once you publish it, it's already in the past.

60
00:02:39,040 --> 00:02:40,040
So we're talking about the vision

61
00:02:40,040 --> 00:02:41,220
of where you're headed with this.

62
00:02:41,220 --> 00:02:43,700
It's easy to see the foundation that you've built.

63
00:02:43,700 --> 00:02:47,840
I can also easily see why you guys are so ready

64
00:02:47,840 --> 00:02:49,720
to move into other niches.

65
00:02:49,720 --> 00:02:52,160
Like the systems are on point.

66
00:02:52,160 --> 00:02:53,080
Somebody keeps scrolling through that.

67
00:02:53,080 --> 00:02:54,060
You feel free to keep going.

68
00:02:54,060 --> 00:02:55,240
But I just wanted to say that,

69
00:02:55,240 --> 00:02:57,960
that anybody who's judging an existing business

70
00:02:57,960 --> 00:03:00,320
and the future of a business based on a website,

71
00:03:01,520 --> 00:03:02,560
you're missing the point.

72
00:03:02,560 --> 00:03:03,800
You need to talk to the visionary

73
00:03:03,800 --> 00:03:06,000
about where they're headed, not what they've already done.

74
00:03:06,000 --> 00:03:08,480
So where we're gonna take this,

75
00:03:11,080 --> 00:03:12,960
I'm not sure that there's an original idea

76
00:03:12,960 --> 00:03:14,120
anywhere out there.

77
00:03:14,120 --> 00:03:18,360
There may be ones that you mashed together

78
00:03:18,360 --> 00:03:20,520
that make it look somewhat unique.

79
00:03:20,520 --> 00:03:22,200
And the vision I have quite candidly

80
00:03:22,200 --> 00:03:26,400
is I want any service business across the country

81
00:03:26,400 --> 00:03:28,680
to say, of course I use ProValue.

82
00:03:28,680 --> 00:03:31,740
Why would I use anything else to operate my business?

83
00:03:31,740 --> 00:03:34,000
Much in the same way that people who have

84
00:03:35,800 --> 00:03:38,740
an e-commerce presence online

85
00:03:38,740 --> 00:03:41,360
say the same thing about Shopify.

86
00:03:41,360 --> 00:03:46,360
And so we have actually modeled this platform

87
00:03:46,360 --> 00:03:51,360
after Shopify, both in terms of architecture

88
00:03:51,360 --> 00:03:53,920
and having open APIs.

89
00:03:55,080 --> 00:03:57,760
The flexibility to grow the business

90
00:03:57,760 --> 00:03:59,760
with this architecture is,

91
00:04:00,680 --> 00:04:03,760
I won't say it's limitless, but it's pretty darn close.

92
00:04:03,760 --> 00:04:07,640
So we're really, really smoking happy about

93
00:04:08,500 --> 00:04:10,880
the performance of the platform right now.

94
00:04:10,880 --> 00:04:12,880
Really happy with the feedback we're getting

95
00:04:12,880 --> 00:04:14,760
from the pool service market.

96
00:04:14,760 --> 00:04:19,760
There are companies that have been out there

97
00:04:20,040 --> 00:04:24,520
for 10, 15 years and we're flipping apple carts,

98
00:04:24,520 --> 00:04:26,820
going into their customers and taking them

99
00:04:26,820 --> 00:04:31,200
because we saw something several years ago

100
00:04:31,200 --> 00:04:34,320
that was the benefit of a lot of,

101
00:04:34,320 --> 00:04:36,320
and I'm not knocking these guys,

102
00:04:36,320 --> 00:04:38,080
these other companies, they're great companies,

103
00:04:38,080 --> 00:04:42,760
but they focused on was how do we help our field staff,

104
00:04:42,760 --> 00:04:45,000
how do we help our company's field staff operate

105
00:04:45,000 --> 00:05:13,000
more efficiently.

