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and tell me about your vision for your business.

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Yeah, sure.

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So I think a lot of this started

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as I was in corporate America for years.

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And when I made the leap from corporate America

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to the online entrepreneurial space,

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the realization that I had to have was,

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the best way I can describe it is,

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I use the analogy of checkers versus chess.

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That was like the breakthrough I had

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was that entrepreneurship versus corporate America

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is like checkers versus chess.

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The game board looks the same.

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The rules are completely different.

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And so in order for me to really master

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the game of online entrepreneurship,

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like playing a different board game,

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you have to learn the rules.

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And so that when I like finally got to that realization

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that I needed to learn how to play a new game,

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the my biggest struggle that I had was,

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the online space is so much like the wild, wild west.

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There's no structure and rules and means of protection

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in the same way that you have in corporate America,

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but it also has its own advantages.

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And so for me personally,

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my biggest struggle is digital content is so easy to produce.

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It's so heavily saturated and people have started

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to stray away from the physical aspect

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of what you had previously before we hit this digital age.

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I think that entrepreneurs make it too hard

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for their customers to get results.

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And that was my biggest frustration

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is that I'd spent all this money on programs,

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but I'd have to run through hoops

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and manage all these obstacles

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before I can even get started with their program.

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So my whole thing was,

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why don't we give our customers

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the tools and resources they need?

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How do we set them better up for success

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so we can get the results faster?

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So that's what started this journey

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of building these physical experiences

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that compliment a digital online experience

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to make it easier for people to understand,

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how do I go from start here to the desired outcome

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of what I bought with your product,

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like your promise when you're selling a product,

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and how do I create a clear journey or pathway?

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And then how do I make sure I've sent them

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everything they need to get results faster?

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And through doing this journey,

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it just opens up so many new opportunities

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to start exploring how to optimize

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lifetime value of your customers.

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So that's really the problem we solve is,

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how do we simplify transformation?

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Yeah, so this is all for that same, the Box Company,

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I can't remember the name of it right now.

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Custom Box Agency.

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Custom Box Agency, and so it all ties together.

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All ties together.

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Are you working with other swag bag people

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or is it like you are the swag bag creator?

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So we say swag stands for stuff without a goal.

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We are not prone to swag.

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Swag does have its purpose.

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And for me, if you've established connection

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and community with your people,

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swag has meaning, otherwise swag is stuff.

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And so this is kind of why when we work with clients,

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we're very much about stop sending them swag,

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because what ends up happening is you're spending,

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I feel like most swag bags or swag boxes that I see

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are 60 to $120, it's branded from the event organizer.

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There's no connection to the recipient.

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Stuff typically gets left in the hotel,

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gets sent to Goodwill, gets thrown out.

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When you create products with a lot more intentionality,

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think of the way that I would rather you think about

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what we do is a little bit more like a board game.

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Like how do I create the journey

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and then how do I literally break down the frameworks,

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tools and resources that you need?

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Because our typical box experiences

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have about 30 to 50 pieces in it.

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But when it's organized, it's truly an experience

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that activates the digital platform program

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that they're going through.

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Yeah, so you're like reverse engineering

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what the box needs to have in it.

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Correct, and just like gamification is huge for us.

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So how do I gamify your business?

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How do I make it something that rewards

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or incentivizes people as they start to progress

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through the journey, as opposed to

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thanks for joining my program,

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here's a hat, t-shirt and a journal.

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There's elements of that that can work,

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but I would rather do what,

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are you familiar with P90X?

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That was a good phrase.

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P90X was Beachbody, this was a huge craze

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in like the early 2000s.

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And it was at home DVDs that you would put in.

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And it was a 90 day workout just using your body.

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You don't need weights, you can just use your body.

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And what ended up happening was

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if you went through their 90 day journey,

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day one they asked you to take a before picture,

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day 90 they asked you to take an after picture.

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And when you submitted your before and after picture,

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they then sent you a t-shirt.

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To me the t-shirt is a celebration mark

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of your transformation, the journey you went through.

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It wasn't you bought the program, here's a t-shirt.

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It's something that you've earned.

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This is where, like this is how I like to see swag used,

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but we don't lead with swag.

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We lead with what are the tools that they actually need

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to get the result.

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Yeah, and I like the comparison to P90X

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because that makes a lot of sense.

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It's not a, you bought the thing, it's a here.

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We're celebrating you, you did the thing, here you go.

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And I think that means a lot more,

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especially in a customer's eye.

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It's not just you buy one, get a t-shirt.

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Say again.

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And it's a retention strategy.

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So now we're leveraging the t-shirt as,

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and what happens is they send you the t-shirt

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to celebrate you.

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It's something for you to strive for,

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but guess what's gonna happen?

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They're also gonna introduce the next journey

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or other ways that you can go deeper.

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And for someone who has struggled in their situation,

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getting in shape, now they have a means that says,

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we can get you results,

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but let me share how else we can help you.

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All of a sudden, they are opening up a conversation

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to say, I am your trusted mentor

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and I can help you get the result you're trying to do.

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I gotcha, yeah.

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Yeah, I've got one other question

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that is kind of on the same line as this.

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It's where are you going with your vision?

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What's your goal for this thing?

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You know, it's interesting.

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So for me, when I look at my business

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and the impact and the results that we've had,

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we've built out, we started this business in 2020.

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We have not invested a dime in advertising

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and it has grown year over year over year.

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And so what's really cool is we built out,

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I think about 150-ish campaigns

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and to see the results of and the impact

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of what we do for our customers and clients,

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where I'd ultimately like to be is,

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the analogy I like to use is,

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if you have a phone or an iPhone,

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ideally you have an iPhone case.

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Do you need an iPhone case on your phone?

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No, but what an iPhone case does is it protects the phone.

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It allows you to customize it,

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it extends the lifetime value of the phone,

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the protection and all the elements of it.

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Your phone is just better off with it.

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This is what I want with boxes.

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If you have a business with a strong digital presence,

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you don't think twice about whether or not

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I need a physical presence.

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And when we think about experience,

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experience is seen through the senses,

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what you see, hear, touch, taste, smell.

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Online and digital only taps into what you see

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and what you hear.

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The cool thing about sending someone physical

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is now we can activate the kinesthetic.

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We can activate touch, taste and smell

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in addition to what you see and what you hear.

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So that dynamic nature of stimulating more senses,

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I'm not gonna be able to recreate Disney,

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who is incredible at the second you get on site,

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everything is activated.

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But what I can do is provide a better experience

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than those who only have a digital only presence.

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Yeah.

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So this is as I would be something that across the board,

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nobody, like you just don't think about

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having a digital experience without the physical.

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Yeah.

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So it's really a two customers or your priority.

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Yeah.

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Yeah.

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I'm in the same boat right now.

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Personally, I do video stuff.

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So I create live streams and I post videos.

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And for me, there's not really a physical aspect

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whenever I send somebody a video of here's all your highlights

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and here's all your stuff.

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And now I'm getting into the podcast side of things

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and there is no physical at all

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because I'm just doing podcasting just like this.

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And so it's a matter of how can I get the other senses

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or how can I maximize the two senses that I am working with?

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And there's not, there is some conversation

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about how to maximize what you can do on a podcast

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or how to maximize behind a camera

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or get the audience, the live audience intrigued

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or interested, but it's not gonna captivate fully

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because it doesn't involve all of the senses

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like you're talking about.

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And so that's right on the nose for me.

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And I will also say this,

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as we say there's three types of campaigns

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and it's linked to the customer lifecycle.

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Your customer lifecycle, you acquire a customer,

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then you deliver the product or service,

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the thing that they bought and then you retain.

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So acquisition, delivery, retention,

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those are our three types of campaigns.

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So when you start to look at it through that lens,

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from a podcast perspective, there could be some

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really prominent influencers that you wanna feature.

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How do we deploy an acquisition strategy

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utilizing direct mail?

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That's a very different strategy than thinking someone

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who's been on your show that you may wanna build

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a deeper relationship with and to see the other things.

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So there's so many different strategies

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of how you can leverage it, but that one framework to say,

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is this an acquisition campaign?

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Is this a delivery campaign or is this a retention campaign?

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It's just a really, really powerful anchor

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to thinking about how to optimize that experience.

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How do leaders lean, it should say lean

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into funding their vision?

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Like it's interesting that when you have a compelling story,

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you don't need to overthink it.

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So we with Custom Box Agency, I don't have any funding.

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We self-fund it.

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Like it was through just clever strategies

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because I didn't want to be responsible to a VC firm.

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And it's interesting to say like, could we get funding now?

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Yes, but it's gonna be a very different game

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than before we had like proof of concept

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where we're just begging for someone to like invest in us.

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One of the things that I did pretty early on

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to test out an idea is, and I call this

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the empty box strategy.

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Actually, do I have it?

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I should have it.

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Oh, right here.

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This is it.

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There's a product during COVID that I was like,

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okay, everyone is like at home in quarantine.

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And like we're all in lockdown

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and people were doing these like virtual happy hours.

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And I'm looking at this to say is like people

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want connection.

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So one of the things that I did just to say

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maybe there's an opportunity here where I can send out

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a box and no matter where we are,

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this is the connection that like the thing that we have

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in common, no matter where we are.

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So played with this concept of a virtual social box

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to play up with what people were already doing

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with these happy hours.

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And I downloaded a font.

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I built a box in like a web builder.

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I think I utilized Packling as the platform

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and I wanted to see what a shipper box looked like.

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So I think that the whole thing cost me,

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I mean, we're talking like $2 per box

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to get an empty box printed.

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And this was the result of virtual social box.

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And this is a little bit more swaggy.

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This is early days of CBA with the product.

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And what was cool about this box is again,

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I think I spent like for three boxes,

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it may have been six bucks at that time.

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I think I had a coupon that I was able to use.

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And then I took glassware mugs and wine glasses

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from my pantry that were unbranded

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and did a post on social media to say,

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hey, I told the story of why I was looking

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to launch this product and easily said,

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I'm looking for 10 founding members.

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I think there was two offers.

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There was a $2,000 and a $4,000 offer.

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And I wanna say we ended up generating through this,

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through I think two or three posts on Facebook.

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And this is like, I have like no following on Facebook.

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So this isn't like I had a hundred thousand followers,

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but what was really cool about it was my small following.

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I was able to sell the 10 spots,

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I think within two or three days,

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it generated about $24,000.

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I think this is what we ended up generating on this campaign.

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And so to have 10 buyers, I had $24,000.

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I was able to take the $24,000.

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We built a custom software platform,

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our own QR code platform that we still utilize today.

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We, at the time we had to have custom die lines

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and a custom insert for what was to become

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the virtual social box.

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So this was never the virtual social box.

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It was a huge display box, really cool experience,

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but they validated the concept for me.

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And then the second that we had the 10 boxes produced,

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that became like a platform to then say,

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hey, look at all these boxes that we produce.

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Do you want us to do it for you?

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And it was an easy way to grow virtual social box.

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That business without putting a dime down.

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It was literally, I think I spent six bucks

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and glassware for my pantry and a story.

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And I have the picture that I posted on Facebook

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because it was as simple that anyone,

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in the pack lane and websites like boxup.com,

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like usually they let you have your first box free.

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But when you hold up an empty box saying,

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I wanna send this to you,

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either people are gonna buy it or they won't.

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And if you see that you have engaged buyers,

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especially with a pre-sell,

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that's just being clever with strategy

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in order to help fund the vision.

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And that is something that just catapulted that brand.

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And again, you're talking about the cost

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of a Starbucks cup of coffee.

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Thank you for being here today.

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I'm really happy that you tuned in to Vision Pros Live.

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I'm looking forward to seeing your reactions

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as these episodes continue to move forward.

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This is gonna get more and more fun.

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We'll have more and more engagement as well.

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We'll invite people to participate in the show.

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And thank you for giving us your time and attention.

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Have an excellent time building out your vision

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and becoming a Vision Pro yourself.

