1
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And what is your why or what you do?

2
00:00:03,720 --> 00:00:06,840
To help people, to help people, just like you said.

3
00:00:06,840 --> 00:00:10,080
I always have been passionate about helping people.

4
00:00:10,980 --> 00:00:13,320
In my tour business, it was very expensive

5
00:00:13,320 --> 00:00:14,760
and I always felt terrible.

6
00:00:15,640 --> 00:00:18,040
Even the feeling that someone would pay money to us

7
00:00:18,040 --> 00:00:19,720
and not get their value,

8
00:00:19,720 --> 00:00:22,440
not feel as if they didn't get their money's worth.

9
00:00:22,440 --> 00:00:23,880
That always ate at me.

10
00:00:23,880 --> 00:00:26,320
And sometimes we did do that, you know,

11
00:00:26,320 --> 00:00:27,680
things are out of my hands.

12
00:00:27,680 --> 00:00:29,080
When you have a tour company,

13
00:00:29,080 --> 00:00:32,760
I mean, we had an event with about a thousand people, right?

14
00:00:32,760 --> 00:00:34,400
And they're there for 10 days.

15
00:00:34,400 --> 00:00:36,360
And we have chefs and we have waiters

16
00:00:36,360 --> 00:00:39,160
and we have entertainers and we have day camp for kids

17
00:00:39,160 --> 00:00:41,320
and we have nightly entertainers.

18
00:00:41,320 --> 00:00:44,560
There's a world of hundreds of staff

19
00:00:44,560 --> 00:00:46,640
and I can't control everyone.

20
00:00:46,640 --> 00:00:48,040
Like, let's say you go to your table

21
00:00:48,040 --> 00:00:49,120
and you're waiting to be served

22
00:00:49,120 --> 00:00:52,000
and the waiter went outside for a cigarette, right?

23
00:00:52,000 --> 00:00:55,880
Or he went to smoke up or something and he's not focused.

24
00:00:55,880 --> 00:00:58,240
Maybe our team is pulled in different directions

25
00:00:58,240 --> 00:01:00,880
and no one noticed that your waiter didn't show up.

26
00:01:00,880 --> 00:01:04,000
Like I can't control everything that happens, okay?

27
00:01:04,000 --> 00:01:07,040
But it still would eat at me when it wasn't perfect,

28
00:01:07,040 --> 00:01:09,040
when someone wasn't happy, when someone,

29
00:01:09,040 --> 00:01:11,400
everyone says, well, you can't make everyone happy.

30
00:01:11,400 --> 00:01:14,480
Okay, maybe that's true, but I was very sensitive

31
00:01:14,480 --> 00:01:16,360
in that way, it really did bother me

32
00:01:16,360 --> 00:01:17,920
if anyone would come and pay money

33
00:01:17,920 --> 00:01:20,760
and not feel that they got their money's worth.

34
00:01:20,760 --> 00:01:23,960
And I've kind of taken that over to this business

35
00:01:23,960 --> 00:01:26,480
where it's a lot easier to find success

36
00:01:26,480 --> 00:01:28,360
and it's a lot easier to make people happy

37
00:01:28,360 --> 00:01:31,640
because A, the bar is very low, right?

38
00:01:31,640 --> 00:01:34,160
Typically they've been doing this on their own.

39
00:01:34,160 --> 00:01:36,720
We certainly can't make it worse.

40
00:01:36,720 --> 00:01:38,800
All we can do is make it better.

41
00:01:38,800 --> 00:01:43,440
And now as the business grows and the power we have grows,

42
00:01:44,680 --> 00:01:47,280
the ability to help people is almost a guarantee

43
00:01:48,280 --> 00:01:51,320
in every case and I just love it, I just love that.

44
00:01:51,320 --> 00:01:54,360
So that's really what is making me passionate.

45
00:01:54,360 --> 00:01:57,640
Yes, another thing is to not have a business

46
00:01:57,640 --> 00:01:59,640
that you're stuck, right?

47
00:01:59,640 --> 00:02:02,880
Cause it's a daily grind to always have to fight

48
00:02:02,880 --> 00:02:04,400
and everyone's like, I fight in my business.

49
00:02:04,400 --> 00:02:07,240
I'm an entrepreneur, I go on a lot of business podcasts

50
00:02:07,240 --> 00:02:08,480
and this is a big message.

51
00:02:08,480 --> 00:02:10,440
You gotta keep fighting, you gotta keep fighting.

52
00:02:10,440 --> 00:02:12,080
Are you in the right vehicle?

53
00:02:12,080 --> 00:02:12,920
Are you?

54
00:02:12,920 --> 00:02:13,740
Maybe not, right?

55
00:02:13,740 --> 00:02:14,920
You gotta be honest with yourself

56
00:02:14,920 --> 00:02:17,520
cause it doesn't, if you have the right vehicle,

57
00:02:17,520 --> 00:02:19,800
it doesn't always have to be a struggle.

58
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It doesn't always have to be such a hard fight.

