1 00:00:00,000 --> 00:00:01,720 I think he's still alive. 2 00:00:01,720 --> 00:00:04,120 And the interviewer, right, 3 00:00:04,120 --> 00:00:06,680 facilitates the direction of the conversation. 4 00:00:06,680 --> 00:00:07,800 So that's awesome. 5 00:00:07,800 --> 00:00:12,800 Number one for small business marketing podcast right now, 6 00:00:15,400 --> 00:00:17,440 doing business with a servant's heart, 7 00:00:17,440 --> 00:00:19,520 amazing name as well. 8 00:00:19,520 --> 00:00:22,600 Again, you got into it a year ago? 9 00:00:23,800 --> 00:00:25,980 October of 2022. 10 00:00:25,980 --> 00:00:27,480 October of 2022. 11 00:00:27,480 --> 00:00:29,520 So a little more than a year ago, 12 00:00:29,520 --> 00:00:31,520 and you're ranking number one for that. 13 00:00:31,520 --> 00:00:35,080 And you've got like 9,000 subscribers on YouTube. 14 00:00:35,080 --> 00:00:35,920 Correct. 15 00:00:35,920 --> 00:00:37,000 As well. 16 00:00:37,000 --> 00:00:39,000 Man, you're off to the races. 17 00:00:39,000 --> 00:00:40,160 I love it. 18 00:00:40,160 --> 00:00:42,240 So we'll be digging in for the other visionaries 19 00:00:42,240 --> 00:00:44,160 listening about, okay, 20 00:00:44,160 --> 00:00:46,680 you got some growth hacks here, 21 00:00:46,680 --> 00:00:48,600 but growth principally, 22 00:00:48,600 --> 00:00:51,760 principally driven hacks from what I'm seeing. 23 00:00:51,760 --> 00:00:53,360 And that's why I was so excited. 24 00:00:53,360 --> 00:00:55,400 I was like, man, I can't wait to have Steve on the show. 25 00:00:55,400 --> 00:00:59,160 So three resources, three books, courses, master. 26 00:00:59,160 --> 00:01:00,880 You can name the resource you want, 27 00:01:00,880 --> 00:01:02,960 but what do you recommend? 28 00:01:02,960 --> 00:01:05,480 Think and Grow Rich, Napoleon Hill, 29 00:01:06,840 --> 00:01:08,880 Bob Brogue wrote The Go Givers, 30 00:01:08,880 --> 00:01:11,440 fits my title very well. 31 00:01:11,440 --> 00:01:13,520 And I just met this gentleman as a guest, 32 00:01:13,520 --> 00:01:16,480 Steve Woodruff has the book The Clarity, 33 00:01:16,480 --> 00:01:17,880 excuse me, The Point. 34 00:01:17,880 --> 00:01:20,520 Also Clarity wins about communication. 35 00:01:20,520 --> 00:01:21,960 That's really changed my life. 36 00:01:22,860 --> 00:01:23,700 Wow. 37 00:01:23,700 --> 00:01:25,920 The Point, Clarity, is it the same book? 38 00:01:25,920 --> 00:01:26,760 The Point. 39 00:01:26,760 --> 00:01:27,680 Two different books. 40 00:01:27,680 --> 00:01:28,760 Oh, two different books. 41 00:01:28,760 --> 00:01:31,040 Which one does the one that really changed your life? 42 00:01:31,040 --> 00:01:31,880 Yeah. 43 00:01:31,880 --> 00:01:32,720 The Point. 44 00:01:32,720 --> 00:01:33,560 The Point. 45 00:01:33,560 --> 00:01:34,400 The Point. 46 00:01:34,400 --> 00:01:35,220 Okay, awesome. 47 00:01:35,220 --> 00:01:36,520 I'm sure they all made a big impact, 48 00:01:36,520 --> 00:01:38,960 but The Point takes the cake for now. 49 00:01:38,960 --> 00:01:40,160 And well, very good. 50 00:01:40,160 --> 00:01:41,480 We will come right back. 51 00:01:41,480 --> 00:01:43,120 We'll be talking about Steve's vision. 52 00:01:43,120 --> 00:01:44,740 Why is he a podcast host? 53 00:01:44,740 --> 00:01:46,200 Why is he a TV show host? 54 00:01:46,200 --> 00:01:47,920 What has he got going on in the future? 55 00:01:47,920 --> 00:01:50,780 And I'll be excited to hear most of you. 56 00:01:51,800 --> 00:01:55,880 If you haven't understood the value of podcasts yet, 57 00:01:55,880 --> 00:01:58,440 the tidal wave is not just coming, 58 00:01:58,440 --> 00:01:59,280 it's here. 59 00:01:59,280 --> 00:02:01,160 It's already past radio. 60 00:02:01,160 --> 00:02:06,040 It's growing into the entire multimedia production industry. 61 00:02:06,040 --> 00:02:10,440 ESPN, CNN, Fox, everybody is very aware 62 00:02:10,440 --> 00:02:13,240 of how big this movement is going to be. 63 00:02:13,240 --> 00:02:15,040 And again, already is. 64 00:02:15,040 --> 00:02:15,960 We'll see you on the other side, guys. 65 00:02:15,960 --> 00:02:17,640 We look forward to diving in with you, Steve. 66 00:02:17,640 --> 00:02:18,480 All right. 67 00:02:18,480 --> 00:02:20,880 Welcome in to Vision Pros Live. 68 00:02:20,880 --> 00:02:22,920 With Jackson Calame, I'm your show host. 69 00:02:22,920 --> 00:02:25,600 We will be doing interviews for visionary entrepreneurs 70 00:02:25,600 --> 00:02:28,600 and guest leaders who are building fantastic visions 71 00:02:28,600 --> 00:02:29,440 out there. 72 00:02:29,440 --> 00:02:30,440 Hey, what's up, everybody? 73 00:02:30,440 --> 00:02:31,440 Welcome in to Vision Pros Live. 74 00:02:31,440 --> 00:02:33,440 I'm your show host, Jackson Calame, founder and CEO 75 00:02:33,440 --> 00:02:34,440 of First Class Business. 76 00:02:34,440 --> 00:02:37,440 I'm so excited to have Steve Ramona on today. 77 00:02:37,440 --> 00:02:41,560 The genuine energy, the positivity that exists with him, 78 00:02:41,560 --> 00:02:45,440 the waves that he's already made in the podcast world as well, 79 00:02:45,440 --> 00:02:47,440 all of which are coming from the show. 80 00:02:47,440 --> 00:02:49,440 And I'm excited to be here with you today. 81 00:02:49,440 --> 00:02:51,440 I'm excited to be here with you, too. 82 00:02:51,440 --> 00:02:53,440 And I'm excited to be here with you, too. 83 00:02:53,440 --> 00:02:56,680 The stories that you've already made in the podcast world 84 00:02:56,680 --> 00:02:59,080 as well, all opportunities for us to learn. 85 00:02:59,080 --> 00:03:05,120 Because podcasts is no different than restaurant, firm, agency. 86 00:03:05,120 --> 00:03:07,120 It's a business model in and of itself. 87 00:03:07,120 --> 00:03:09,720 And so when you're experiencing growth in one industry driven 88 00:03:09,720 --> 00:03:11,960 by principles, you can actually apply 89 00:03:11,960 --> 00:03:15,400 most of those same principles to every other industry there is. 90 00:03:15,400 --> 00:03:18,360 And he has done an excellent job of building out 91 00:03:18,360 --> 00:03:23,360 his growing venture, his growing castle, his growing. 92 00:03:23,360 --> 00:03:27,040 cities because there's not just one avenue to get through to them. 93 00:03:27,040 --> 00:03:29,880 The more structure you put in that, the better you're likely going to do. 94 00:03:29,960 --> 00:03:32,480 Anyway, we'll be learning from him about that in this process today. 95 00:03:32,800 --> 00:03:36,040 Before we dive in with Steve, I want to mention these sponsors 96 00:03:36,040 --> 00:03:38,520 that I absolutely believe in. 97 00:03:38,520 --> 00:03:39,360 That's why they're there. 98 00:03:39,360 --> 00:03:41,040 It's not because they pay me. 99 00:03:41,040 --> 00:03:44,040 In fact, neither one of them pay for the sponsorship spots. 100 00:03:44,760 --> 00:03:49,400 Sean LeChugow with the with excuse me, with the wellness shop, three, six, five. 101 00:03:49,840 --> 00:03:52,480 Him and Julianne were building this integrative nutrition, health 102 00:03:52,480 --> 00:03:55,640 and wellness coaching consulting business. 103 00:03:55,640 --> 00:03:58,120 And I had the fortune back in the day to work with Dr. 104 00:03:58,120 --> 00:04:01,280 Eric Berg, who had one hundred and six thousand subscribers on YouTube. 105 00:04:01,560 --> 00:04:04,360 And his brand looked no different than this back then. 106 00:04:04,880 --> 00:04:05,960 It scared me. 107 00:04:05,960 --> 00:04:09,840 And as I gave him some consultation and said, hey, you've got to fix this. 108 00:04:09,840 --> 00:04:13,440 You've got to make this better, because if you don't, nobody's going to buy from you. 109 00:04:14,040 --> 00:04:15,440 But I could see the value that was there. 110 00:04:15,440 --> 00:04:19,400 Now he's at 11 million subscribers and growing about one million subscribers 111 00:04:19,400 --> 00:04:22,600 because he's put the work in and he's built upon the vision he created. 112 00:04:22,600 --> 00:04:26,160 So back to Sean, this wheel right here caught my attention. 113 00:04:26,160 --> 00:04:30,800 I was like, wow, a holistic, a holistic wellness professional naturopath 114 00:04:30,800 --> 00:04:36,360 basically that cares about my joy, cares about spirituality, creativity, finances, 115 00:04:36,640 --> 00:04:39,320 our home environment, our relationships, social life. 116 00:04:39,320 --> 00:04:42,800 Like, wow, there is some serious depth to this dynamic duo. 117 00:04:43,000 --> 00:04:44,760 And so I got to know Sean and Julianne. 118 00:04:44,760 --> 00:04:46,600 I've absolutely loved 119 00:04:46,600 --> 00:04:51,000 working with them on the process of of understanding what all goes into this vision. 120 00:04:51,000 --> 00:04:52,000 What are they up to? 121 00:04:52,000 --> 00:04:54,600 Again, dynamic duo for health, fantastic family. 122 00:04:54,840 --> 00:04:57,240 And the virtues that I've seen that exude over the last six months 123 00:04:57,240 --> 00:04:58,520 as I've gotten to know them. 124 00:04:58,520 --> 00:05:01,080 If you haven't had the chance to reach out to them and talk to them 125 00:05:01,080 --> 00:05:03,840 about what they're up to then and you're into health and wellness 126 00:05:03,840 --> 00:05:06,320 and absolutely reach out to them and see what they're up to. 127 00:05:07,120 --> 00:05:10,120 Melissa Gray with The Law Spot, she also came on the show. 128 00:05:10,680 --> 00:05:13,880 She's an attorney. And, you know, I was kind of nervous. 129 00:05:13,880 --> 00:05:15,360 Like, I don't really want an attorney on my show. 130 00:05:15,360 --> 00:05:17,200 They're kind of difficult people usually. 131 00:05:17,200 --> 00:05:19,560 And it couldn't be further from the truth with Melissa. 132 00:05:19,840 --> 00:05:22,280 She understands that legal doesn't have to be complicated. 133 00:05:22,480 --> 00:05:25,280 She also knows, like I know, that most entrepreneurs 134 00:05:25,280 --> 00:05:28,920 do not have legal counsel on hand and they're fairly vulnerable. 135 00:05:28,920 --> 00:05:31,160 And while the Crocodoc and the legal Zoom 136 00:05:32,280 --> 00:05:35,320 documents and can get you started and help you understand 137 00:05:35,600 --> 00:05:38,560 the infrastructure without the threat of talking to somebody, 138 00:05:39,160 --> 00:05:41,880 I was super impressed with her nurture nature 139 00:05:41,880 --> 00:05:46,480 and her ability to understand legalities, liabilities. 140 00:05:46,560 --> 00:05:50,360 We talked about NIL and how all the young guns jumping on YouTube 141 00:05:50,520 --> 00:05:52,280 have an opportunity to protect themselves. 142 00:05:52,760 --> 00:05:58,080 We've got a desire to bridge the gap between the traditional retainers 143 00:05:58,160 --> 00:06:00,640 that are astronomical in nature. 144 00:06:00,640 --> 00:06:04,640 And you don't necessarily work with an attorney who you can get along with 145 00:06:04,640 --> 00:06:08,600 and who understands and cares for your vision and the legal Zoom aspects 146 00:06:08,600 --> 00:06:11,560 that are a dime a dozen, get your templates and move. 147 00:06:11,560 --> 00:06:12,840 There's a middle ground there. 148 00:06:12,840 --> 00:06:15,640 And as wise stewards of our ventures, we've got to make sure 149 00:06:15,640 --> 00:06:19,160 that we have our protections in place for our finances, our HR, 150 00:06:19,720 --> 00:06:21,760 our legal matters, et cetera. 151 00:06:21,760 --> 00:06:25,600 It's very important that we build that stability and infrastructure into what we do. 152 00:06:25,840 --> 00:06:28,680 I hope you have an opportunity to listen to her episode, 153 00:06:28,680 --> 00:06:31,480 maybe get to know her as well, if you're in a position 154 00:06:31,480 --> 00:06:33,440 where you need counsel like that. 155 00:06:33,920 --> 00:06:38,920 The last thing I'll talk about before I bring Steve on is my favorite of three. 156 00:06:38,920 --> 00:06:40,360 I love you, Melissa. I love you, Sean. 157 00:06:40,360 --> 00:06:41,560 But it's the water project. 158 00:06:41,560 --> 00:06:46,040 There are millions of people in this world who don't have access to clean, 159 00:06:46,040 --> 00:06:48,720 safe drinking water, in fact, any water. 160 00:06:49,200 --> 00:06:53,120 These kids, these families are often leaving work or leaving school, 161 00:06:53,120 --> 00:06:57,880 walking, you know, three, four kilometers just to get access to water 162 00:06:57,880 --> 00:06:59,880 that might not even be safe for their family. 163 00:06:59,880 --> 00:07:04,080 And the generational impact that that has of taking kids out of school 164 00:07:04,080 --> 00:07:07,000 and, you know, the deaths that probably occur, 165 00:07:07,000 --> 00:07:11,480 the pain that it probably puts on your back from carrying buckets of water 166 00:07:11,480 --> 00:07:12,920 that long over many years. 167 00:07:12,920 --> 00:07:16,000 It's something that I just don't allow myself to lose sight of. 168 00:07:16,000 --> 00:07:20,000 What's cool about the water project is they don't only give you the opportunity to give back, 169 00:07:20,000 --> 00:07:24,720 but you get to like crowdfunding, you get to see exactly what you're contributing to, 170 00:07:24,720 --> 00:07:27,720 and you get to see how many community members are affected by it, 171 00:07:27,720 --> 00:07:31,680 what it is they're building, and they give you social media post updates along the way 172 00:07:31,680 --> 00:07:34,200 so you know that your project came to fruition. 173 00:07:34,200 --> 00:07:36,960 I think it's an absolutely beautiful vision. 174 00:07:36,960 --> 00:07:39,320 This picture always makes me want to cry. 175 00:07:39,320 --> 00:07:40,640 Well, it doesn't make me. 176 00:07:40,640 --> 00:07:44,000 I choose to look at it and realize, man, those kids are celebrating water. 177 00:07:44,000 --> 00:07:47,600 Like my kids almost celebrate their Christmas. 178 00:07:47,600 --> 00:07:52,520 You know, how amazing is that that we can have the impact by helping people like that. 179 00:07:52,520 --> 00:07:54,520 Now, if you're not in a position to give back, 180 00:07:54,520 --> 00:07:56,520 my request is that you simply share it. 181 00:07:56,520 --> 00:07:57,520 Share it with others. 182 00:07:57,520 --> 00:08:00,920 If you have a cause you'd rather see shared, just drop it in the comments. 183 00:08:00,920 --> 00:08:04,240 I'm happy to check your causes out as well. 184 00:08:04,240 --> 00:08:08,040 There's 8 billion people in this world that need a lot of help, 185 00:08:08,040 --> 00:08:10,040 and we have the opportunity to do so. 186 00:08:10,040 --> 00:08:15,600 You might share an opportunity with somebody that ends up driving somebody else 187 00:08:15,600 --> 00:08:19,760 to invest $10,000, $100,000 in helping a project like that, 188 00:08:19,760 --> 00:08:24,200 and you may change the lives of 20, 30, 40, 50,000 people 189 00:08:24,200 --> 00:08:27,600 by simply rocking the mic or making a post. 190 00:08:27,600 --> 00:08:29,240 Appreciate all of you. 191 00:08:29,240 --> 00:08:31,840 Look forward to seeing the results that come from that. 192 00:08:31,840 --> 00:08:37,360 And without further ado, Steve Ramona, welcome to Vision Pros Live. 193 00:08:37,360 --> 00:08:40,400 Thank you for having me. I'm excited to be here. 194 00:08:40,400 --> 00:08:43,320 Absolutely. I'm excited that you're excited. 195 00:08:43,320 --> 00:08:46,800 So we'll just keep rolling the virtue forward with that. 196 00:08:46,800 --> 00:08:48,200 Hey, man. So, all right. 197 00:08:48,200 --> 00:08:49,920 Doing business with a servant's heart. 198 00:08:49,920 --> 00:08:55,120 I got to ask from the get go, what does that mean to you? 199 00:08:55,120 --> 00:08:59,200 It's bringing value to every interaction you have daily. 200 00:08:59,200 --> 00:09:05,320 A resource, a referral, a tip, helping an old lady with her groceries, 201 00:09:05,320 --> 00:09:06,320 closing the store. 202 00:09:06,320 --> 00:09:10,080 It's in your mindset when you meet somebody for the first time. 203 00:09:10,080 --> 00:09:11,920 And I'm doing it with you right now. 204 00:09:11,920 --> 00:09:13,960 And we'll talk about it on the show. We'll talk about it after. 205 00:09:13,960 --> 00:09:18,000 But there's ways right now I can help you with certain things. 206 00:09:18,000 --> 00:09:24,320 If we have that mindset, the law of increase in Chapter 4 of Think and Grow Rich, 207 00:09:24,320 --> 00:09:25,840 it's where I really delved into it. 208 00:09:25,840 --> 00:09:27,040 I've been serving for years. 209 00:09:27,040 --> 00:09:29,640 I started 18 in my family's health club. 210 00:09:29,640 --> 00:09:33,040 I became a manager and a director at the club. 211 00:09:33,040 --> 00:09:35,040 But we always believe in customer service. 212 00:09:35,040 --> 00:09:39,400 Remember people's names, helping people out, clean equipment, clean locker room. 213 00:09:39,400 --> 00:09:41,480 That all leads to a servant's heart. 214 00:09:41,480 --> 00:09:43,520 So I grew up with it, thank God. 215 00:09:43,520 --> 00:09:46,120 My cousin, Jeff Ramona, I want to shout out to him. 216 00:09:46,120 --> 00:09:51,080 He's really been my mentor all those years, 20 years working with him to learn that. 217 00:09:51,080 --> 00:09:52,320 But we all can do it. 218 00:09:52,320 --> 00:09:53,880 We don't have to use money. 219 00:09:53,880 --> 00:09:58,320 We could just use, you know, you're walking into church or to a grocery store and you 220 00:09:58,320 --> 00:10:01,520 go, your child's got a beautiful bow on her head. 221 00:10:01,520 --> 00:10:04,880 You just serve that lady with a smile. 222 00:10:04,880 --> 00:10:05,880 Yes, you. 223 00:10:05,880 --> 00:10:07,640 That's a servant's heart. 224 00:10:07,640 --> 00:10:14,120 When I heard Steve Jobs in the Steve Jobs movie, I think it was a Jobs movie said, 225 00:10:14,120 --> 00:10:15,760 I want to make a dent. 226 00:10:15,760 --> 00:10:19,840 I'm going to make a dent in the universe. 227 00:10:19,840 --> 00:10:25,560 My thought process was, I do that daily. 228 00:10:25,560 --> 00:10:30,560 We all do that daily when we choose to do exactly what you're talking about. 229 00:10:30,560 --> 00:10:34,880 Those little moments make more of an impact than we're often willing to give ourselves 230 00:10:34,880 --> 00:10:36,360 credit for. 231 00:10:36,360 --> 00:10:39,400 And there's nothing wrong with glorifying a great action. 232 00:10:39,400 --> 00:10:43,680 I'm not talking about glorifying yourself and moving into arrogance. 233 00:10:43,680 --> 00:10:48,040 You know, saying, I'm better than others because I do X, Y, or Z. But when we do something 234 00:10:48,040 --> 00:10:52,920 good or virtuous, acknowledging it creates more good vibes. 235 00:10:52,920 --> 00:10:55,520 What are your thoughts on that? 236 00:10:55,520 --> 00:10:56,520 Awareness is big. 237 00:10:56,520 --> 00:10:58,200 I think people aren't aware of this. 238 00:10:58,200 --> 00:11:00,680 The recession, COVID, interest. 239 00:11:00,680 --> 00:11:04,780 I mean, you could go through the social media and the news and have a lot of things put 240 00:11:04,780 --> 00:11:05,780 you down. 241 00:11:05,780 --> 00:11:11,160 They're not, I mean, maybe they are serving, but it's not a positive thought process. 242 00:11:11,160 --> 00:11:12,960 So being aware of that. 243 00:11:12,960 --> 00:11:13,960 And here's the thing. 244 00:11:13,960 --> 00:11:17,320 People ask me, I'm not making any money right now. 245 00:11:17,320 --> 00:11:19,520 You'll go out and serve somebody. 246 00:11:19,520 --> 00:11:23,160 You don't know how, why, or where, and you'll never know. 247 00:11:23,160 --> 00:11:27,400 But just know and have faith that your universe will change. 248 00:11:27,400 --> 00:11:31,560 And I learned a story at church, incredible story. 249 00:11:31,560 --> 00:11:36,960 There's a 4500 year old tree in inland California just down the road from me. 250 00:11:36,960 --> 00:11:39,000 I'm in Northern California. 251 00:11:39,000 --> 00:11:41,000 And think about this. 252 00:11:41,000 --> 00:11:42,880 Somebody had to plant that seed. 253 00:11:42,880 --> 00:11:44,880 Whoever it was, they're obviously gone. 254 00:11:44,880 --> 00:11:46,540 It's 4500 years old. 255 00:11:46,540 --> 00:11:52,560 And how many people slept by that tree, ate food by that tree, maybe got married by that 256 00:11:52,560 --> 00:11:56,040 tree, maybe got engaged, maybe had a birthday party? 257 00:11:56,040 --> 00:11:57,280 Who knows? 258 00:11:57,280 --> 00:12:00,880 That person planted seed never know, never knew what's happened. 259 00:12:00,880 --> 00:12:05,020 But I guarantee the universe changed because of the things they did. 260 00:12:05,020 --> 00:12:10,420 So when you serve and bring value, we don't know how, why, or where, but just have faith 261 00:12:10,420 --> 00:12:13,080 that something's going to change in your life. 262 00:12:13,080 --> 00:12:14,080 I love that. 263 00:12:14,080 --> 00:12:15,080 Absolutely. 264 00:12:15,080 --> 00:12:16,080 Huge. 265 00:12:16,080 --> 00:12:20,480 And I can just go back and forth on this one topic alone. 266 00:12:20,480 --> 00:12:23,600 And I want to, but I'm going to discipline myself. 267 00:12:23,600 --> 00:12:25,480 What's your vision for those that you serve? 268 00:12:25,480 --> 00:12:28,880 What do you see for them that they may not see for themselves? 269 00:12:28,880 --> 00:12:32,000 To pay it forward. 270 00:12:32,000 --> 00:12:33,000 Let's all change our world. 271 00:12:33,000 --> 00:12:34,000 Let's make a dent. 272 00:12:34,000 --> 00:12:35,000 Let's use Steve Jobs. 273 00:12:35,000 --> 00:12:36,000 Great. 274 00:12:36,000 --> 00:12:37,300 By the way, you're a genius host. 275 00:12:37,300 --> 00:12:39,320 That's a great quote. 276 00:12:39,320 --> 00:12:43,160 Because we can't change the world, but we can make changes in our own little world. 277 00:12:43,160 --> 00:12:44,200 Jackson, you do it. 278 00:12:44,200 --> 00:12:45,200 I do it. 279 00:12:45,200 --> 00:12:46,680 Our friends do it. 280 00:12:46,680 --> 00:12:49,840 Now we put those worlds together that are positive, that are serving. 281 00:12:49,840 --> 00:12:52,240 Now the world becomes bigger. 282 00:12:52,240 --> 00:12:55,480 Can't eat the alpha once, you know, one bite, it takes multiple bites. 283 00:12:55,480 --> 00:12:56,960 Same thing with changing the world. 284 00:12:56,960 --> 00:12:57,960 Yes. 285 00:12:57,960 --> 00:13:02,200 And with regards to the vision, and I'll tell you a quick story. 286 00:13:02,200 --> 00:13:06,120 I tell people all the time, you're having a bad day, things aren't happening, you're 287 00:13:06,120 --> 00:13:07,880 just not good energy. 288 00:13:07,880 --> 00:13:10,080 Go out and serve somebody. 289 00:13:10,080 --> 00:13:11,080 Guarantee it's going to change. 290 00:13:11,080 --> 00:13:12,080 And here's what happened. 291 00:13:12,080 --> 00:13:14,880 Two o'clock a couple of years ago, I was working. 292 00:13:14,880 --> 00:13:15,880 Things weren't working. 293 00:13:15,880 --> 00:13:16,880 I said, I'm quitting for the day. 294 00:13:16,880 --> 00:13:17,880 I don't usually do that. 295 00:13:17,880 --> 00:13:21,240 But I just walked away, went to the grocery store. 296 00:13:21,240 --> 00:13:26,440 And I just got a Holy Spirit, faith, whatever, told me to buy the person's groceries in front 297 00:13:26,440 --> 00:13:27,440 of me. 298 00:13:27,440 --> 00:13:31,900 So I handed the credit card to the clerk, 21 year old long hair, California guy. 299 00:13:31,900 --> 00:13:33,640 He was like, dude, what are you doing? 300 00:13:33,640 --> 00:13:34,640 You're crazy. 301 00:13:34,640 --> 00:13:36,360 I said, Hey, it's just a feeling. 302 00:13:36,360 --> 00:13:37,360 I want to do it. 303 00:13:37,360 --> 00:13:39,280 Kind of went back and forth a little bit. 304 00:13:39,280 --> 00:13:41,440 Okay, you're crazy, dude, though. 305 00:13:41,440 --> 00:13:42,440 She's thanking me. 306 00:13:42,440 --> 00:13:43,440 So we do it very little. 307 00:13:43,440 --> 00:13:45,640 I don't even know what the value was. 308 00:13:45,640 --> 00:13:48,200 I pay for my groceries when we walk out and she's thanking me. 309 00:13:48,200 --> 00:13:50,720 She starts crying. 310 00:13:50,720 --> 00:13:54,480 She says, you just don't know what you just did. 311 00:13:54,480 --> 00:13:56,600 My husband lost his job last week. 312 00:13:56,600 --> 00:13:59,720 We're barely afford these groceries. 313 00:13:59,720 --> 00:14:02,440 She's holding a seven month old baby. 314 00:14:02,440 --> 00:14:03,440 Debbie was around there. 315 00:14:03,440 --> 00:14:04,960 Forget now. 316 00:14:04,960 --> 00:14:07,080 I I'm special because I took action. 317 00:14:07,080 --> 00:14:09,560 I'm not special, but I took action. 318 00:14:09,560 --> 00:14:10,560 But here's the power. 319 00:14:10,560 --> 00:14:11,560 I'm not that I did that. 320 00:14:11,560 --> 00:14:12,560 And that was a good thing. 321 00:14:12,560 --> 00:14:14,240 That was a great thing. 322 00:14:14,240 --> 00:14:17,200 What is she going to do when she goes home and talks to her husband? 323 00:14:17,200 --> 00:14:18,200 She's got these groceries. 324 00:14:18,200 --> 00:14:20,680 She's still got the $30 in her pocket. 325 00:14:20,680 --> 00:14:21,680 What happened? 326 00:14:21,680 --> 00:14:25,600 Well, this guy Steve, what are they going to do? 327 00:14:25,600 --> 00:14:27,200 They're going to want to serve. 328 00:14:27,200 --> 00:14:28,200 They're going to want to help somebody. 329 00:14:28,200 --> 00:14:30,560 They're going to want to pay it forward. 330 00:14:30,560 --> 00:14:32,320 So not the power of buying the groceries. 331 00:14:32,320 --> 00:14:33,320 Good. 332 00:14:33,320 --> 00:14:34,320 I had no idea. 333 00:14:34,320 --> 00:14:35,320 That's the universe talking. 334 00:14:35,320 --> 00:14:36,320 Just happenstance. 335 00:14:36,320 --> 00:14:37,320 And that's a great thing. 336 00:14:37,320 --> 00:14:38,320 Absolutely. 337 00:14:38,320 --> 00:14:40,280 What ripple effects are we going to make? 338 00:14:40,280 --> 00:14:43,920 And did I make with that that I affect one to 50 people? 339 00:14:43,920 --> 00:14:44,920 I'll never know. 340 00:14:44,920 --> 00:14:47,200 But I made a ripple. 341 00:14:47,200 --> 00:14:48,200 Right. 342 00:14:48,200 --> 00:14:50,320 And Taylor Welch calls this clean energy. 343 00:14:50,320 --> 00:14:52,400 That's one of my favorite teachings of his. 344 00:14:52,400 --> 00:14:53,920 As he calls it clean energy. 345 00:14:53,920 --> 00:14:56,880 When you that's what that's what sustains you through marathons. 346 00:14:56,880 --> 00:14:57,880 Right. 347 00:14:57,880 --> 00:15:00,360 There's he calls dirty energy. 348 00:15:00,360 --> 00:15:01,440 Not a bad thing. 349 00:15:01,440 --> 00:15:05,200 The energy that gives you like the immediate boost putting on hype music, clapping your 350 00:15:05,200 --> 00:15:06,200 hands. 351 00:15:06,200 --> 00:15:07,200 Right. 352 00:15:07,200 --> 00:15:09,380 That stuff can get you going in the moment with your adrenaline. 353 00:15:09,380 --> 00:15:14,640 But the clean energy comes from acts of service doing things for others or and that can be 354 00:15:14,640 --> 00:15:19,680 yourself drinking water, getting some sunshine, making sure that you take a walk. 355 00:15:19,680 --> 00:15:25,580 But anything virtuous, I'll call it lovely uplifting those types of interactions. 356 00:15:25,580 --> 00:15:29,400 They bring a balance to us when we are feeling off. 357 00:15:29,400 --> 00:15:34,240 Now I will say that I hated service. 358 00:15:34,240 --> 00:15:38,960 I just like I'd hear a friend talk about in church like how awesome the service was. 359 00:15:38,960 --> 00:15:40,920 And I hated service. 360 00:15:40,920 --> 00:15:47,680 But what it was looked what what I called acts of service as a youth. 361 00:15:47,680 --> 00:15:50,520 I actually didn't hate service. 362 00:15:50,520 --> 00:15:52,680 I hated the types of service we were doing. 363 00:15:52,680 --> 00:15:57,920 They weren't in line with my abilities to serve with my capacities, with what I'm good 364 00:15:57,920 --> 00:15:59,400 at in terms of helping people. 365 00:15:59,400 --> 00:16:04,560 So when when Steve talks about service and and those of you who are listening, you're 366 00:16:04,560 --> 00:16:06,680 like, man, it's like to frou frou. 367 00:16:06,680 --> 00:16:11,080 You're probably serving people better than you realize. 368 00:16:11,080 --> 00:16:13,760 And you probably have an unfair judgment on yourself. 369 00:16:13,760 --> 00:16:14,760 Remove the judgment. 370 00:16:14,760 --> 00:16:20,520 And like Steve said, if you said hi to somebody, you gave somebody a water bottle today, like 371 00:16:20,520 --> 00:16:25,120 on the fact that you did something good and meaningful, that would be my my advice, my 372 00:16:25,120 --> 00:16:26,520 invitation to you. 373 00:16:26,520 --> 00:16:28,540 Steve, what's what's your vision for yourself? 374 00:16:28,540 --> 00:16:31,960 Tell us about what do you see on the horizon? 375 00:16:31,960 --> 00:16:32,960 My podcast. 376 00:16:32,960 --> 00:16:38,440 I've launched a TV show five weeks ago, so it's going to be a partner to the podcast. 377 00:16:38,440 --> 00:16:43,680 I want to get this message of bringing value in serving people. 378 00:16:43,680 --> 00:16:49,000 And Jackson, you so well said what you just said, because people make it difficult. 379 00:16:49,000 --> 00:16:53,900 If service is a word that serving, then just bring value. 380 00:16:53,900 --> 00:16:54,900 Just think of the value. 381 00:16:54,900 --> 00:16:57,280 We all know what value means. 382 00:16:57,280 --> 00:16:58,280 Let's do that. 383 00:16:58,280 --> 00:17:01,800 So my vision is to get this message out to more people. 384 00:17:01,800 --> 00:17:07,440 I want to build abundance, whether it's financial, a network of people which is growing or resources 385 00:17:07,440 --> 00:17:14,000 which is growing to be able to serve and bring value to more people. 386 00:17:14,000 --> 00:17:18,840 People you can change people's lives with one comment. 387 00:17:18,840 --> 00:17:20,520 And that's crazy to say. 388 00:17:20,520 --> 00:17:25,640 But I had a gentleman I was working with on a Saturday, Matt, just connecting. 389 00:17:25,640 --> 00:17:27,600 And I said, here's something to do for your podcast. 390 00:17:27,600 --> 00:17:30,120 I showed him on YouTube what he could do. 391 00:17:30,120 --> 00:17:31,120 He never knew about it. 392 00:17:31,120 --> 00:17:32,680 He talked for five minutes. 393 00:17:32,680 --> 00:17:34,720 His energy level was so high. 394 00:17:34,720 --> 00:17:35,720 We talked for an hour. 395 00:17:35,720 --> 00:17:40,360 We got to talk, kept talking, kind of like we did in the beginning for the show. 396 00:17:40,360 --> 00:17:41,360 But it changed his podcast. 397 00:17:41,360 --> 00:17:45,640 He started getting subscribers and people started seeing his show. 398 00:17:45,640 --> 00:17:48,440 For five minutes, I changed his podcast world. 399 00:17:48,440 --> 00:17:51,080 I didn't charge him anything. 400 00:17:51,080 --> 00:17:52,240 I did it openly. 401 00:17:52,240 --> 00:17:55,160 I came out and said, hey, can I give you a tip? 402 00:17:55,160 --> 00:17:56,400 Well, absolutely. 403 00:17:56,400 --> 00:18:02,000 It made it of more value than, hey, you know what, I coach people on their podcast. 404 00:18:02,000 --> 00:18:03,000 I charge this amount. 405 00:18:03,000 --> 00:18:05,800 Let's jump on a call doing that. 406 00:18:05,800 --> 00:18:12,960 People do not, audience, do not keep your IP secure and hug and keep it away from people. 407 00:18:12,960 --> 00:18:14,120 Let out your secrets. 408 00:18:14,120 --> 00:18:16,000 Let out your resources. 409 00:18:16,000 --> 00:18:18,960 They need you as a person to help you get through it. 410 00:18:18,960 --> 00:18:21,880 But give with a heart. 411 00:18:21,880 --> 00:18:23,500 Give freely. 412 00:18:23,500 --> 00:18:25,520 You're not going to be broke. 413 00:18:25,520 --> 00:18:27,440 Give with a heart. 414 00:18:27,440 --> 00:18:28,440 I love it. 415 00:18:28,440 --> 00:18:33,040 There's a difference between what's sacred and what's secret, though. 416 00:18:33,040 --> 00:18:36,400 Secret and sacred are two different levels. 417 00:18:36,400 --> 00:18:39,920 I love that we're circling back to this because I think there's an important healthy dialogue 418 00:18:39,920 --> 00:18:44,240 for people to understand that you have to have certain protections in place when you 419 00:18:44,240 --> 00:18:46,360 share. 420 00:18:46,360 --> 00:18:50,880 When it comes to, oh, if I don't, let's say that somebody doesn't want to share how much 421 00:18:50,880 --> 00:18:53,520 their business makes per year. 422 00:18:53,520 --> 00:18:55,640 They don't want to share their exact revenue number. 423 00:18:55,640 --> 00:18:59,600 Well, anybody could say, well, oh, he's just lying to the world. 424 00:18:59,600 --> 00:19:03,560 But if you're in the middle of a merger and acquisition conversation and that information 425 00:19:03,560 --> 00:19:08,960 cannot be revealed because of the private nature that business, I mean, there are legal 426 00:19:08,960 --> 00:19:12,440 ramifications for certain things being shared. 427 00:19:12,440 --> 00:19:17,640 And then I also want to go back to the scenario where that ripple effect, we don't necessarily 428 00:19:17,640 --> 00:19:22,760 control the ripple effect or the outcome of the good that we do. 429 00:19:22,760 --> 00:19:28,100 It's very possible that woman went home, told her husband that this guy, Steve, helped me 430 00:19:28,100 --> 00:19:34,360 and she got smacked for accepting help from some strange dude. 431 00:19:34,360 --> 00:19:39,160 We don't control the ripple effect and what happens with it. 432 00:19:39,160 --> 00:19:48,360 But what does exist is when we do something that is good, that's still the right thing 433 00:19:48,360 --> 00:19:51,560 to do regardless of what the outcome is. 434 00:19:51,560 --> 00:19:55,140 And sometimes we try to control the outcome or pretend we can. 435 00:19:55,140 --> 00:20:02,360 But sometimes the byproduct of the rain is a flood that helps the farmer, but drowns 436 00:20:02,360 --> 00:20:04,240 a civilian. 437 00:20:04,240 --> 00:20:10,920 And so I prefer to when I look at it, I say, you know, be careful with what you share. 438 00:20:10,920 --> 00:20:15,920 But what Gary Vaynerchuk says along the subject is make sure that you're building a circle 439 00:20:15,920 --> 00:20:20,440 of five to 10 people who you trust, who are going to appreciate you, who are going to 440 00:20:20,440 --> 00:20:22,360 value what you're doing. 441 00:20:22,360 --> 00:20:29,160 Once you have that, if you're not in a safe space, then you can start sharing more freely 442 00:20:29,160 --> 00:20:31,080 the value that you have. 443 00:20:31,080 --> 00:20:36,240 We've got to be careful not to do that in a toxic environment where people are going 444 00:20:36,240 --> 00:20:42,080 to shred our value and make us, you know what I mean, destroy us. 445 00:20:42,080 --> 00:20:44,320 Steve, I'd love for you to add some color to that. 446 00:20:44,320 --> 00:20:45,320 What do you thought? 447 00:20:45,320 --> 00:20:46,320 No, you're absolutely right. 448 00:20:46,320 --> 00:20:50,240 Secrets, and I probably use a long word, but that's okay. 449 00:20:50,240 --> 00:20:53,040 We started the dialogue. 450 00:20:53,040 --> 00:20:56,820 All of the perspectives are right. 451 00:20:56,820 --> 00:20:59,640 We all know what we can share and what we can't share. 452 00:20:59,640 --> 00:21:04,680 But just I use this analogy, opportunity doors, they open all the time. 453 00:21:04,680 --> 00:21:06,080 And I talk to people all the time. 454 00:21:06,080 --> 00:21:07,080 They don't walk through them. 455 00:21:07,080 --> 00:21:10,180 I mean, I, you know, I reached out and said, I'd love to be on your show. 456 00:21:10,180 --> 00:21:13,880 You could have said no, but you said, yes, I walked to the door. 457 00:21:13,880 --> 00:21:14,880 Yeah. 458 00:21:14,880 --> 00:21:19,600 And when you said yes, I could have said no, but we wouldn't have this great conversation 459 00:21:19,600 --> 00:21:22,400 because a door, you can always walk back out of it. 460 00:21:22,400 --> 00:21:24,840 You walk in and they're a taker. 461 00:21:24,840 --> 00:21:29,520 You can walk right back out of that door and leave that person because a true servant heart 462 00:21:29,520 --> 00:21:32,360 will take the inner circle takers out of it. 463 00:21:32,360 --> 00:21:33,960 You don't want those people. 464 00:21:33,960 --> 00:21:38,600 And visionaries, the ones who are listening in, this is called healthy dialogue. 465 00:21:38,600 --> 00:21:40,040 What's happening right now. 466 00:21:40,040 --> 00:21:43,840 Steve could have gotten offended and said, Jackson, who are you to judge what I said? 467 00:21:43,840 --> 00:21:48,080 And walked off the stage and left, you know, and that's, that's okay. 468 00:21:48,080 --> 00:21:50,260 If that happens, it happens. 469 00:21:50,260 --> 00:21:55,200 But the fact that we're able to make room for each other's perspectives, if we come 470 00:21:55,200 --> 00:22:00,080 across an opportunity to agree to disagree, like I already know that my safety measures 471 00:22:00,080 --> 00:22:01,680 with Steve are like really high. 472 00:22:01,680 --> 00:22:03,320 I can be very vulnerable. 473 00:22:03,320 --> 00:22:09,440 I can be very open with Steve because of the way he's received our initial exchange of 474 00:22:09,440 --> 00:22:10,440 perspectives. 475 00:22:10,440 --> 00:22:13,000 And so we don't have to be yes men as visionaries. 476 00:22:13,000 --> 00:22:18,160 We don't have to, you know, just, you know, like succumb to the world around us and say, 477 00:22:18,160 --> 00:22:19,160 you know what? 478 00:22:19,160 --> 00:22:20,160 They don't like my dream. 479 00:22:20,160 --> 00:22:21,160 So I won't dream anymore. 480 00:22:21,160 --> 00:22:25,560 If, if people around us are suffocating our dreams and our visions, then you don't necessarily 481 00:22:25,560 --> 00:22:27,200 have to cut them off. 482 00:22:27,200 --> 00:22:29,600 It is something to consider. 483 00:22:29,600 --> 00:22:34,000 And you can find people like Steve who are going to appreciate the value that you're 484 00:22:34,000 --> 00:22:35,720 bringing to the world. 485 00:22:35,720 --> 00:22:41,240 Reach out to him, contact him, find out if there's room for, for you in that, in that 486 00:22:41,240 --> 00:22:42,240 environment. 487 00:22:42,240 --> 00:22:46,000 And that's, that's exactly what I see you building Steve as a, as a bigger and bigger 488 00:22:46,000 --> 00:22:48,920 environment to be able to serve people with more capacity. 489 00:22:48,920 --> 00:22:50,540 And it's absolutely awesome. 490 00:22:50,540 --> 00:22:54,360 Let's dive to a dark subject though on the dark side. 491 00:22:54,360 --> 00:22:58,480 What, what's your worst leadership experience ever? 492 00:22:58,480 --> 00:22:59,720 This could be your own. 493 00:22:59,720 --> 00:23:01,880 This could be one that you've seen and witnessed. 494 00:23:01,880 --> 00:23:06,360 I'll be very transparent, very humble. 495 00:23:06,360 --> 00:23:10,760 And by the way, it was healthy dialogue because I put out there, I probably shouldn't use 496 00:23:10,760 --> 00:23:11,760 words here. 497 00:23:11,760 --> 00:23:12,760 I'm sorry. 498 00:23:12,760 --> 00:23:13,760 You're right. 499 00:23:13,760 --> 00:23:17,480 Two years ago, I would have freaked out, but now I, yeah. 500 00:23:17,480 --> 00:23:18,480 Oh good. 501 00:23:18,480 --> 00:23:19,480 So we're in the same boat. 502 00:23:19,480 --> 00:23:20,480 Yeah. 503 00:23:20,480 --> 00:23:21,480 Great. 504 00:23:21,480 --> 00:23:22,480 I had to learn this. 505 00:23:22,480 --> 00:23:27,200 I was a terrible communicator for many years and I've learned that we're all terrible communicators 506 00:23:27,200 --> 00:23:30,560 just constantly working on it. 507 00:23:30,560 --> 00:23:34,600 So that leads to the worst leadership experience for me. 508 00:23:34,600 --> 00:23:39,200 Shut up and listen. 509 00:23:39,200 --> 00:23:44,320 Here's the power of the podcast and I'm going to tell you audience, Jackson's a rock star. 510 00:23:44,320 --> 00:23:49,880 I'm telling you, I've been on 50 or more shows the last year, probably more than that. 511 00:23:49,880 --> 00:23:55,400 You get this healthy conversation of educating, inspiring and motivating from a leadership 512 00:23:55,400 --> 00:23:56,400 perspective. 513 00:23:56,400 --> 00:23:59,640 If you don't shut up and listen, how can you lead? 514 00:23:59,640 --> 00:24:01,160 How can you be a mentor? 515 00:24:01,160 --> 00:24:03,800 How can you teach? 516 00:24:03,800 --> 00:24:06,640 You want to know how I did it for years? 517 00:24:06,640 --> 00:24:10,800 I did it for years and I would turn around and nobody's there. 518 00:24:10,800 --> 00:24:11,800 Amen. 519 00:24:11,800 --> 00:24:16,560 I was running the race, but nobody's there anymore. 520 00:24:16,560 --> 00:24:19,720 They're all gone and they're all mad at me when I did find them. 521 00:24:19,720 --> 00:24:20,720 Yep. 522 00:24:20,720 --> 00:24:21,720 That's the key. 523 00:24:21,720 --> 00:24:23,360 It becomes a negative experience. 524 00:24:23,360 --> 00:24:28,320 So people go, you say shut up and I say, I want to make that harsh because if you go 525 00:24:28,320 --> 00:24:33,320 to a meeting or a virtual networking group, nothing wrong with them, but think about audience 526 00:24:33,320 --> 00:24:39,120 when you're on those and people ask a question and the guy's got his video off or he's doing 527 00:24:39,120 --> 00:24:42,240 this or he's this and they go, Hey, how old are you? 528 00:24:42,240 --> 00:24:44,520 Well, I was born in San Jose. 529 00:24:44,520 --> 00:24:47,500 They answer, they're totally wrong answer. 530 00:24:47,500 --> 00:24:51,680 They shut up, but they didn't bridge the listen. 531 00:24:51,680 --> 00:24:56,520 And that bridge is the key to that because if I didn't listen to you and you're not listening 532 00:24:56,520 --> 00:24:59,120 to me, we can't have a healthy dialogue. 533 00:24:59,120 --> 00:25:00,120 We can't have a conversation. 534 00:25:00,120 --> 00:25:04,000 It just goes off the rails. 535 00:25:04,000 --> 00:25:09,680 So that's one thing that's changed my life and podcasting teaches me that quick. 536 00:25:09,680 --> 00:25:15,560 You know this 80 20 rule, 80% the go the guest, 20% the host. 537 00:25:15,560 --> 00:25:21,080 That's not a set rule, but thinking of that way, it's helpful to consider. 538 00:25:21,080 --> 00:25:22,080 Yeah, absolutely. 539 00:25:22,080 --> 00:25:24,040 Bob Vance, Vance refrigeration. 540 00:25:24,040 --> 00:25:25,040 Nevermind. 541 00:25:25,040 --> 00:25:26,520 We'll skip that reference. 542 00:25:26,520 --> 00:25:33,960 We'll look it up on YouTube if you're not familiar with it and consider the art of taking 543 00:25:33,960 --> 00:25:38,000 interest and others versus always being interesting. 544 00:25:38,000 --> 00:25:40,640 Well, I'll add to that. 545 00:25:40,640 --> 00:25:44,440 If you don't show up and listen, how can you serve people? 546 00:25:44,440 --> 00:25:49,600 How can I serve a referral if I don't know what they need, what they're looking for, 547 00:25:49,600 --> 00:25:51,100 what they do? 548 00:25:51,100 --> 00:25:52,760 How can I give them a resource? 549 00:25:52,760 --> 00:26:01,160 A lot of people, I mean, you do have intuition on that and I have an extreme degree of intuition, 550 00:26:01,160 --> 00:26:09,560 but it took me, it was my greatest strength was my greatest weakness because I loved to 551 00:26:09,560 --> 00:26:13,640 surprise people like a magic show that I knew what they were going to do before they wanted 552 00:26:13,640 --> 00:26:15,620 me to do it. 553 00:26:15,620 --> 00:26:20,560 That meant I pissed a lot of people off in the process because I would take chances with 554 00:26:20,560 --> 00:26:25,800 what people's hopes, expectations, service needs were. 555 00:26:25,800 --> 00:26:27,200 Why are you not listening to me? 556 00:26:27,200 --> 00:26:30,840 Why are you, you know, man, I'm excited about the last person that I helped, but you're 557 00:26:30,840 --> 00:26:31,840 a jerk. 558 00:26:31,840 --> 00:26:33,060 You know, I'm the jerk. 559 00:26:33,060 --> 00:26:35,200 I'm the one who's not asking good enough questions. 560 00:26:35,200 --> 00:26:36,200 Tell me more about that. 561 00:26:36,200 --> 00:26:37,200 Yeah. 562 00:26:37,200 --> 00:26:40,400 You know, how, what do you mean when you say X, Y, or Z? 563 00:26:40,400 --> 00:26:42,560 There are lots of great secrets to listening. 564 00:26:42,560 --> 00:26:48,080 So speaking of that, what's your best leadership experience ever, Steve? 565 00:26:48,080 --> 00:26:54,240 Josh Tapp, first with my cousin, Jeff Ramona, that taught me customer service at such a 566 00:26:54,240 --> 00:26:59,680 young age and how to build a relationship with people 40, 50, 60. 567 00:26:59,680 --> 00:27:02,200 And they would ask me to lunch and, you know, I'm 18, 20, 19. 568 00:27:02,200 --> 00:27:04,120 They go, Hey, let's go to lunch next door. 569 00:27:04,120 --> 00:27:08,760 I'd like to pick your brain and talk to you more about what, you know, I'm like, well, 570 00:27:08,760 --> 00:27:09,760 how cool is that? 571 00:27:09,760 --> 00:27:10,760 Cause I was scared. 572 00:27:10,760 --> 00:27:12,000 How am I going to talk to these guys? 573 00:27:12,000 --> 00:27:16,600 I have nothing, but they wanted to help me cause I built that relationship. 574 00:27:16,600 --> 00:27:17,600 That was one experience. 575 00:27:17,600 --> 00:27:21,520 The other was with Josh Tapp, who I've mentioned before is now my business partner. 576 00:27:21,520 --> 00:27:29,840 He taught me really the value of bringing value of how successful you can be and taking 577 00:27:29,840 --> 00:27:33,920 the people out of your circle that, that aren't helping you, that are dragging you down. 578 00:27:33,920 --> 00:27:38,560 You had mentioned it so well, Jackson, those are two things that are very general, but 579 00:27:38,560 --> 00:27:41,080 can be a game changer in your life. 580 00:27:41,080 --> 00:27:45,680 And when a guy, you know, like Josh came to me, he's very successful. 581 00:27:45,680 --> 00:27:48,040 He sold and bought he's 32, 33. 582 00:27:48,040 --> 00:27:52,720 Sorry, Josh, not your age this moment, but he sold and bought seven or eight businesses 583 00:27:52,720 --> 00:27:53,800 over the last couple of years. 584 00:27:53,800 --> 00:28:00,920 I've only done that once I'm 62, but he comes to me and says, I'd love to partner with you 585 00:28:00,920 --> 00:28:05,600 because of your network and all these great things, how you connect with people. 586 00:28:05,600 --> 00:28:06,600 Yeah. 587 00:28:06,600 --> 00:28:08,360 Well, he's much more successful than me. 588 00:28:08,360 --> 00:28:10,260 He's come to me humbly. 589 00:28:10,260 --> 00:28:13,600 And when I said, yes, he said to me, I didn't think he would say yes. 590 00:28:13,600 --> 00:28:17,240 Here's what most business owners don't get. 591 00:28:17,240 --> 00:28:18,240 Not just business owners. 592 00:28:18,240 --> 00:28:27,960 I mean, people in life don't get, they somehow think that one plus one equals zero. 593 00:28:27,960 --> 00:28:34,480 If I bring somebody along who's more valuable than me, somehow they're going to always eat 594 00:28:34,480 --> 00:28:36,200 me alive and take everything I have. 595 00:28:36,200 --> 00:28:38,560 And you know, that's this dog eat dog world. 596 00:28:38,560 --> 00:28:39,560 Don't get me wrong. 597 00:28:39,560 --> 00:28:43,520 Genghis Khan, you know, Hitler, like people like that do exist. 598 00:28:43,520 --> 00:28:46,720 But that's not everybody. 599 00:28:46,720 --> 00:28:47,720 That's not the norm. 600 00:28:47,720 --> 00:28:48,720 Right. 601 00:28:48,720 --> 00:28:52,880 So when we can see, when we stop looking at the world as all threat and we start looking 602 00:28:52,880 --> 00:28:56,800 at as, wait, there's a plus side to this mathematics as well. 603 00:28:56,800 --> 00:28:57,800 Yeah. 604 00:28:57,800 --> 00:29:02,200 One plus one equals two, two times two. 605 00:29:02,200 --> 00:29:03,200 Right. 606 00:29:03,200 --> 00:29:05,000 Well, that equals the same thing as four. 607 00:29:05,000 --> 00:29:12,080 So my math skills aren't super great guys, but before I'm going with it, there's exponential 608 00:29:12,080 --> 00:29:13,080 opportunities. 609 00:29:13,080 --> 00:29:14,480 Thank you, Richard Branson. 610 00:29:14,480 --> 00:29:16,920 Thank you, Mark Cuban. 611 00:29:16,920 --> 00:29:18,520 Thank you, Mark Zuckerberg. 612 00:29:18,520 --> 00:29:19,560 Thank you, Bill Gates. 613 00:29:19,560 --> 00:29:21,640 All these individuals who at least prove the math. 614 00:29:21,640 --> 00:29:24,240 No, I don't think they're Jesus. 615 00:29:24,240 --> 00:29:29,520 But have they helped us see insights into certain principles and frameworks that can 616 00:29:29,520 --> 00:29:30,840 work and learn from? 617 00:29:30,840 --> 00:29:31,840 Absolutely. 618 00:29:31,840 --> 00:29:34,320 Here, I'm going to go back to what you said, because this is so powerful. 619 00:29:34,320 --> 00:29:36,180 You said it, Steve. 620 00:29:36,180 --> 00:29:37,440 Customer service. 621 00:29:37,440 --> 00:29:42,520 You talked about your best leadership experience and you went right for customer service, which 622 00:29:42,520 --> 00:29:44,840 is often an afterthought. 623 00:29:44,840 --> 00:29:48,880 And if anybody disagrees with me on that, please go to Google reviews and just look 624 00:29:48,880 --> 00:29:52,880 and see what customers are rating their experiences at different establishments. 625 00:29:52,880 --> 00:29:55,600 And you'll see it's not pretty. 626 00:29:55,600 --> 00:29:56,600 You don't see a whole lot. 627 00:29:56,600 --> 00:29:59,800 Go look up Vivint, Austin, Texas. 628 00:29:59,800 --> 00:30:01,680 You'll see a good 1.2 star, I think. 629 00:30:01,680 --> 00:30:05,320 It might even be less than one at this point. 630 00:30:05,320 --> 00:30:07,480 That's not a good thing. 631 00:30:07,480 --> 00:30:12,200 That's a sign for an organization that, wait a second. 632 00:30:12,200 --> 00:30:16,280 Maybe we can make some adjustments and rise up as leaders. 633 00:30:16,280 --> 00:30:17,920 So customer service. 634 00:30:17,920 --> 00:30:19,280 Raving Fans. 635 00:30:19,280 --> 00:30:22,120 Phenomenal book for helping with customer service. 636 00:30:22,120 --> 00:30:23,120 Huge. 637 00:30:23,120 --> 00:30:24,840 Can change everything for your business. 638 00:30:24,840 --> 00:30:26,320 Peak by Chip Conley. 639 00:30:26,320 --> 00:30:28,280 Steve, you nailed it. 640 00:30:28,280 --> 00:30:32,400 You take care of people and people want to belong and stick around, don't they? 641 00:30:32,400 --> 00:30:33,400 Yeah. 642 00:30:33,400 --> 00:30:34,400 Here's the thing. 643 00:30:34,400 --> 00:30:35,400 I'm glad you mentioned customer service. 644 00:30:35,400 --> 00:30:40,240 Again, I'm going to go back how awesome you are as a host because you really came back. 645 00:30:40,240 --> 00:30:42,360 I'm writing a book I'm working on. 646 00:30:42,360 --> 00:30:43,360 It's going to be yours. 647 00:30:43,360 --> 00:30:48,440 But we had that mantra, customer is always right. 648 00:30:48,440 --> 00:30:49,440 That is not true. 649 00:30:49,440 --> 00:30:50,440 I don't know why. 650 00:30:50,440 --> 00:30:53,440 I don't even know what I want for dinner. 651 00:30:53,440 --> 00:30:55,020 Exactly. 652 00:30:55,020 --> 00:30:58,200 So what I've done is over the last couple of years, something came to me. 653 00:30:58,200 --> 00:31:02,280 I was in a restaurant one day and I called the manager over. 654 00:31:02,280 --> 00:31:03,520 It was probably three years ago. 655 00:31:03,520 --> 00:31:08,120 My girlfriend, now wife, she's like, what are you doing? 656 00:31:08,120 --> 00:31:13,360 I wanted to wait her, hey, Debbie waitress, can you call your manager over? 657 00:31:13,360 --> 00:31:18,040 And the guy comes over and he says, oh, I first I see her walk away. 658 00:31:18,040 --> 00:31:20,500 I'm like, oh, she's got her head down. 659 00:31:20,500 --> 00:31:22,080 You can see by language intuition. 660 00:31:22,080 --> 00:31:27,280 And they're talking like, oh, what'd you yeah, he's like, oh, you know, shaking his head. 661 00:31:27,280 --> 00:31:29,800 So he walks over very gingerly. 662 00:31:29,800 --> 00:31:31,900 And he says, how can I help you, sir? 663 00:31:31,900 --> 00:31:32,900 So what's your name? 664 00:31:32,900 --> 00:31:33,900 It's Tony. 665 00:31:33,900 --> 00:31:37,120 Hey, Tony, I'm Steve, my wife, Melinda or girlfriend Melinda at the time. 666 00:31:37,120 --> 00:31:40,560 I want to tell you, Debbie was so good. 667 00:31:40,560 --> 00:31:41,560 She had a water field. 668 00:31:41,560 --> 00:31:43,160 She talked to my wife about her kids. 669 00:31:43,160 --> 00:31:44,160 She was very engaging. 670 00:31:44,160 --> 00:31:47,680 He's like, oh my God, thank you so much. 671 00:31:47,680 --> 00:31:49,440 I said, how long have you been here? 672 00:31:49,440 --> 00:31:52,400 So I've been a manager for five years. 673 00:31:52,400 --> 00:31:55,000 How many times have you heard that about your employees? 674 00:31:55,000 --> 00:31:58,000 He said once, you. 675 00:31:58,000 --> 00:32:00,560 There's something wrong in the world as a customer. 676 00:32:00,560 --> 00:32:03,120 I call this reverse serving. 677 00:32:03,120 --> 00:32:08,640 We need to teach people how to be better customers, tell people when they're doing good. 678 00:32:08,640 --> 00:32:09,640 Yeah. 679 00:32:09,640 --> 00:32:13,520 If there's a problem, yeah, you need to inform the manager, but there's a way to do it. 680 00:32:13,520 --> 00:32:15,520 You can scream and yell at the manager. 681 00:32:15,520 --> 00:32:16,520 My food's cold. 682 00:32:16,520 --> 00:32:20,440 I waited this or go, you know, my food's cold. 683 00:32:20,440 --> 00:32:22,220 You know, what can we do to take care of it? 684 00:32:22,220 --> 00:32:30,680 You know, in your body language, your voice, what words you're using, all those communication 685 00:32:30,680 --> 00:32:34,600 skills, because you know what it does, it riles up the whole restaurant. 686 00:32:34,600 --> 00:32:39,700 In a quick story, a grocery store, we're standing in line, six o'clock, busy. 687 00:32:39,700 --> 00:32:40,880 We know it's busy. 688 00:32:40,880 --> 00:32:43,480 We're not stupid as humans. 689 00:32:43,480 --> 00:32:44,760 That's a busy time to shop. 690 00:32:44,760 --> 00:32:46,560 And they only had one clerk. 691 00:32:46,560 --> 00:32:50,200 And this lady yells out, get more clerks, you idiot. 692 00:32:50,200 --> 00:32:51,200 I'm swearing. 693 00:32:51,200 --> 00:32:55,600 So I walk up and say, you know, anything I can do to help, what's going on? 694 00:32:55,600 --> 00:32:58,160 He goes, sir, four or five people called in sick. 695 00:32:58,160 --> 00:33:01,440 We're short staffed and we're trying to make it work. 696 00:33:01,440 --> 00:33:04,060 You know, maybe you call the manager. 697 00:33:04,060 --> 00:33:05,060 So he's doing that. 698 00:33:05,060 --> 00:33:08,320 And I walked back and go, ma'am, we don't know the shoes he's walking. 699 00:33:08,320 --> 00:33:10,100 He just told me he's got five employees out. 700 00:33:10,100 --> 00:33:12,960 He's trying to do the best he can. 701 00:33:12,960 --> 00:33:14,440 She goes, so we should. 702 00:33:14,440 --> 00:33:16,960 I said, let's think about it. 703 00:33:16,960 --> 00:33:17,960 What's he going to do? 704 00:33:17,960 --> 00:33:18,960 He has no people here. 705 00:33:18,960 --> 00:33:23,040 And you came at six o'clock when it's busy. 706 00:33:23,040 --> 00:33:25,260 What do you think? 707 00:33:25,260 --> 00:33:29,520 She steps back and I start getting a standing ovation and I say that because people got 708 00:33:29,520 --> 00:33:34,640 it like we're sick of hearing her, but she goes, you know, you're absolutely right. 709 00:33:34,640 --> 00:33:36,100 I'm in a hurry. 710 00:33:36,100 --> 00:33:37,100 She put her food down. 711 00:33:37,100 --> 00:33:38,840 I appreciate it and left. 712 00:33:38,840 --> 00:33:42,960 That kid went from down here that his energy because he was red. 713 00:33:42,960 --> 00:33:44,280 He was freaking out. 714 00:33:44,280 --> 00:33:46,900 You can imagine a 21 year old and you got these people behind you. 715 00:33:46,900 --> 00:33:49,400 You want to take care of them. 716 00:33:49,400 --> 00:33:54,800 So it's it's it's an important challenge for us. 717 00:33:54,800 --> 00:33:55,800 Take on as leaders. 718 00:33:55,800 --> 00:33:56,800 Yeah. 719 00:33:56,800 --> 00:33:57,800 Right. 720 00:33:57,800 --> 00:34:01,600 And it's an opportunity because when you shift your culture and your environment to do such, 721 00:34:01,600 --> 00:34:02,600 it's amazing. 722 00:34:02,600 --> 00:34:05,640 Again, the ripple effect that occurs in that environment. 723 00:34:05,640 --> 00:34:06,640 I watched my sister. 724 00:34:06,640 --> 00:34:11,520 She was she goes, hey, Siri, and she asked for something and Siri finished and she goes, 725 00:34:11,520 --> 00:34:13,320 thank you, Siri. 726 00:34:13,320 --> 00:34:16,000 And the way she asked Siri was so nice, too. 727 00:34:16,000 --> 00:34:19,520 I was like, holy crap. 728 00:34:19,520 --> 00:34:22,360 You practice like you play. 729 00:34:22,360 --> 00:34:31,560 And I'm like, whoa, I have been so rude, you know, to my virtual my my my AI assistance. 730 00:34:31,560 --> 00:34:32,560 Right. 731 00:34:32,560 --> 00:34:36,600 I'm so demanding and I'm training myself to be demanding of others. 732 00:34:36,600 --> 00:34:39,720 Google, I don't want to say the word because it's going to go off if I say it. 733 00:34:39,720 --> 00:34:41,520 But you know, I say, hey, Siri, I need this. 734 00:34:41,520 --> 00:34:42,520 Hey, Siri, I need that. 735 00:34:42,520 --> 00:34:43,520 Hey, Siri, I need that. 736 00:34:43,520 --> 00:34:47,360 I'm training myself to be an a hole to everybody else in life. 737 00:34:47,360 --> 00:34:49,040 I'm losing my human to human interactions. 738 00:34:49,040 --> 00:34:50,120 Like I need to stop that. 739 00:34:50,120 --> 00:34:57,320 I need to start talking to and I'm also a I'm an example to my four children who are 740 00:34:57,320 --> 00:34:58,760 watching that, too. 741 00:34:58,760 --> 00:34:59,760 Right. 742 00:34:59,760 --> 00:35:04,200 So there are lots of opportunities for us to to emphasize this. 743 00:35:04,200 --> 00:35:05,840 And it's so it's so funny. 744 00:35:05,840 --> 00:35:10,200 You go back to these basics, you start implementing these principles and it does it dramatically 745 00:35:10,200 --> 00:35:17,120 changes the the growth of your business and your ability to serve more people, help people 746 00:35:17,120 --> 00:35:21,760 want to belong and when people want to belong, transactions typically ensue. 747 00:35:21,760 --> 00:35:26,160 If you had only one more chance, if this is the last time the whole the whole block out 748 00:35:26,160 --> 00:35:30,480 is going to happen, you know, and you can't share anything else, anybody else in life. 749 00:35:30,480 --> 00:35:32,520 Steve, this was it. 750 00:35:32,520 --> 00:35:34,320 What's the powerful lesson that you would share? 751 00:35:34,320 --> 00:35:36,320 I'm going to go back. 752 00:35:36,320 --> 00:35:38,540 Yeah, I'm going to go back to shut up and listen. 753 00:35:38,540 --> 00:35:43,960 Be a great listener because the visionary can't they don't need to recreate the wheel. 754 00:35:43,960 --> 00:35:45,760 They just need to be aware. 755 00:35:45,760 --> 00:35:47,240 This is the other thing. 756 00:35:47,240 --> 00:35:50,400 You have this big dream of vision of doing something. 757 00:35:50,400 --> 00:35:52,000 Let's use Steve Jobs. 758 00:35:52,000 --> 00:35:53,000 We know the story. 759 00:35:53,000 --> 00:35:54,000 He was an a-hole. 760 00:35:54,000 --> 00:35:55,000 Let's go back to him. 761 00:35:55,000 --> 00:35:56,180 But he had a vision. 762 00:35:56,180 --> 00:35:57,440 He stuck to it. 763 00:35:57,440 --> 00:36:01,200 And I'm completely respect for him for what he's done. 764 00:36:01,200 --> 00:36:04,320 Now he may not have gone the path I've gone, but it doesn't matter. 765 00:36:04,320 --> 00:36:06,200 He got to his vision. 766 00:36:06,200 --> 00:36:12,520 So visionaries shut up and listen, listen and listen and listen again and learn and 767 00:36:12,520 --> 00:36:16,680 then take that and grow. 768 00:36:16,680 --> 00:36:17,680 That's awesome. 769 00:36:17,680 --> 00:36:22,520 I'm going to write this out real quick because I've got your quote here. 770 00:36:22,520 --> 00:36:23,520 Shut up and listen. 771 00:36:23,520 --> 00:36:28,380 But I've got leading with the servant's heart affords us the opportunity to truly understand 772 00:36:28,380 --> 00:36:30,200 those that we serve. 773 00:36:30,200 --> 00:36:31,200 There we go. 774 00:36:31,200 --> 00:36:32,200 The context. 775 00:36:32,200 --> 00:36:36,960 I want the context on that one because if more of us as leaders could embody that, that 776 00:36:36,960 --> 00:36:37,960 reality, it would be amazing. 777 00:36:37,960 --> 00:36:40,720 The types of results that we can draw from. 778 00:36:40,720 --> 00:36:46,920 You mentioned self-awareness, again, listening to ourselves as well. 779 00:36:46,920 --> 00:36:50,720 Knowing that when we're triggered or anxious, it's usually just something surface. 780 00:36:50,720 --> 00:36:56,520 But when I go for a walk and I just do some Andrew Huberman exercises, look at my hand 781 00:36:56,520 --> 00:37:01,200 and breathe and look at my 10 feet ahead of me and breathe, look 50 yards and breathe, 782 00:37:01,200 --> 00:37:07,640 look 500 yards and get centered on the fact that, okay, I'm present in here. 783 00:37:07,640 --> 00:37:13,000 It's amazing how our mind starts to shift the way that it talks to ourself. 784 00:37:13,000 --> 00:37:18,680 And so we often, it's not only about listening to the customer you're serving, but making 785 00:37:18,680 --> 00:37:22,080 sure that you're serving yourself as a customer of your own life. 786 00:37:22,080 --> 00:37:24,600 That's what I would add. 787 00:37:24,600 --> 00:37:25,600 I love it. 788 00:37:25,600 --> 00:37:26,600 I'll start with you first. 789 00:37:26,600 --> 00:37:27,600 Always. 790 00:37:27,600 --> 00:37:28,600 Inspired it. 791 00:37:28,600 --> 00:37:30,000 Appreciate you inspiring that, Steve. 792 00:37:30,000 --> 00:37:33,080 In addition, we've got a few extra minutes. 793 00:37:33,080 --> 00:37:36,280 I'd love to know more about doing business with a servant's heart. 794 00:37:36,280 --> 00:37:39,720 Who are you looking for, for being on that show? 795 00:37:39,720 --> 00:37:43,160 What can people anticipate getting out of those conversations? 796 00:37:43,160 --> 00:37:44,920 And you just feel free to run with the vision, man. 797 00:37:44,920 --> 00:37:45,920 I'm here to listen. 798 00:37:45,920 --> 00:37:46,920 Yeah. 799 00:37:46,920 --> 00:37:49,200 People with a servant's heart, first of all, because that's there. 800 00:37:49,200 --> 00:37:53,280 People that know value, that want to always giving. 801 00:37:53,280 --> 00:37:55,640 The other thing is a great story. 802 00:37:55,640 --> 00:37:59,800 People love stories, especially obstacles they've overcome. 803 00:37:59,800 --> 00:38:06,680 I just had a lady on this morning that her 10 year old son tried to commit suicide and 804 00:38:06,680 --> 00:38:13,160 how she traumatic experience, but how she used that to build a business of joy and teaching 805 00:38:13,160 --> 00:38:14,440 her snap method. 806 00:38:14,440 --> 00:38:19,920 I have a paraplegic, Jeff Griffin, who climbed a 9,000 foot mountain with the support of 807 00:38:19,920 --> 00:38:20,920 his neighbors. 808 00:38:20,920 --> 00:38:23,720 They all gathered around and help him climb the mountain. 809 00:38:23,720 --> 00:38:25,600 He helps businesses climb their mountain. 810 00:38:25,600 --> 00:38:33,600 He's an incredible friend of mine, a gentleman that was in prison for committing adultery. 811 00:38:33,600 --> 00:38:35,400 He found God through prison. 812 00:38:35,400 --> 00:38:37,240 He's now helping prisoners. 813 00:38:37,240 --> 00:38:42,960 Just this morning, he helped the prisoner who was in prison for murder. 814 00:38:42,960 --> 00:38:44,220 He didn't commit it. 815 00:38:44,220 --> 00:38:48,720 His brother even admitted that he had did it, but the prison system kept him in there 816 00:38:48,720 --> 00:38:50,440 because of the cost. 817 00:38:50,440 --> 00:38:57,120 He finally got out because he became the first professor ever in prison teaching. 818 00:38:57,120 --> 00:39:00,000 He's going to be on my show hopefully in two weeks. 819 00:39:00,000 --> 00:39:05,120 Those are the kind of stories that people can really go ahead and learn about because 820 00:39:05,120 --> 00:39:08,800 there's three things in my podcast think about when you're thinking of a guest. 821 00:39:08,800 --> 00:39:10,500 Can they motivate people? 822 00:39:10,500 --> 00:39:14,120 Can they inspire people and can they educate people? 823 00:39:14,120 --> 00:39:15,160 We hit three of those. 824 00:39:15,160 --> 00:39:16,160 It's a grand slam. 825 00:39:16,160 --> 00:39:17,380 We had two of the three. 826 00:39:17,380 --> 00:39:18,380 It's a home run. 827 00:39:18,380 --> 00:39:20,060 It still is great. 828 00:39:20,060 --> 00:39:22,720 Those are three things you want to think about. 829 00:39:22,720 --> 00:39:23,720 That's amazing. 830 00:39:23,720 --> 00:39:24,720 That's just pure. 831 00:39:24,720 --> 00:39:27,560 I mean, it's right in line with what we're doing too. 832 00:39:27,560 --> 00:39:34,800 So it's like there's just a reciprocation there of like, wow, I'm so glad I found you. 833 00:39:34,800 --> 00:39:40,360 You got 9,800 subscribers on YouTube already. 834 00:39:40,360 --> 00:39:45,080 Those of you who are watching, if you're time limited, a couple of hacks here. 835 00:39:45,080 --> 00:39:48,560 It's always good to see who's new and rising, like who's latest. 836 00:39:48,560 --> 00:39:52,240 You can also click on popular on here and go to some of the most popular episodes of 837 00:39:52,240 --> 00:39:53,240 all time. 838 00:39:53,240 --> 00:39:57,840 A lot of times I'll actually go through and I'll look for the most popular, most recent 839 00:39:57,840 --> 00:40:00,240 episode and dive into that. 840 00:40:00,240 --> 00:40:07,560 Or because of the fact that Steve and I are producers, you as a vision pro, those of you 841 00:40:07,560 --> 00:40:09,620 who are listening, you're also producers. 842 00:40:09,620 --> 00:40:13,200 You don't have a whole lot of time to just sit around and consume. 843 00:40:13,200 --> 00:40:15,440 You got to be careful with what time you're using. 844 00:40:15,440 --> 00:40:20,200 So I usually keep a resource like Steve's in mind. 845 00:40:20,200 --> 00:40:26,400 And if I have a particular need, I will know that, okay, Steve hosts this type of person. 846 00:40:26,400 --> 00:40:28,240 I need that nourishment right now. 847 00:40:28,240 --> 00:40:32,000 I'm going to go in and listen to this specific episode on that topic. 848 00:40:32,000 --> 00:40:35,840 So I hope the same is true of everybody listens to vision pros. 849 00:40:35,840 --> 00:40:39,520 If you're at the stage where you're young or new to this stuff and binge watching is 850 00:40:39,520 --> 00:40:42,040 going to serve you really well, then awesome. 851 00:40:42,040 --> 00:40:45,960 If you binge watch some of the episodes, we're also starting to release shorts to help with 852 00:40:45,960 --> 00:40:48,920 that process as well so people can get in and out. 853 00:40:48,920 --> 00:40:54,100 But if you're a producer and you need to be out there producing your own results, then 854 00:40:54,100 --> 00:40:57,160 I hope you don't listen to my show. 855 00:40:57,160 --> 00:41:01,240 I hope you skip the majority of episodes and only come when you know in your heart and 856 00:41:01,240 --> 00:41:03,880 mind that this show is what you need to hear. 857 00:41:03,880 --> 00:41:08,240 Steve, you brought up a quote earlier that means a lot to me because it's one of my favorite 858 00:41:08,240 --> 00:41:11,080 movies and I haven't seen in a while and I need to show it to my kids. 859 00:41:11,080 --> 00:41:12,680 You said, pay it forward. 860 00:41:12,680 --> 00:41:13,680 Have you seen the movie? 861 00:41:13,680 --> 00:41:14,680 Absolutely. 862 00:41:14,680 --> 00:41:16,920 Oh man, I saw that movie. 863 00:41:16,920 --> 00:41:23,440 I was in high school when I saw that movie and I had just had a conversation with one 864 00:41:23,440 --> 00:41:27,760 of my best friends who said something about you can't change the world, you can only change 865 00:41:27,760 --> 00:41:33,560 yourself and I wasn't in an argument to the person, I don't think. 866 00:41:33,560 --> 00:41:39,560 But I certainly wasn't going to reveal the fact that no, I'm going to change the world. 867 00:41:39,560 --> 00:41:41,960 I felt sorry for him. 868 00:41:41,960 --> 00:41:45,760 I was like, man, that's a bitter outlook on life. 869 00:41:45,760 --> 00:41:51,520 But I saw that movie and I was like, yeah, that kid's changing the world doing three 870 00:41:51,520 --> 00:41:56,040 acts of kindness at a time and teaching people to pay it forward and go do three great things 871 00:41:56,040 --> 00:41:58,000 for other people and what can happen. 872 00:41:58,000 --> 00:42:00,900 And then the movie comes out and then it continues the process. 873 00:42:00,900 --> 00:42:01,980 Now we resurrect it. 874 00:42:01,980 --> 00:42:02,980 What is this? 875 00:42:02,980 --> 00:42:05,740 20 years later, we're talking about it yet again. 876 00:42:05,740 --> 00:42:08,240 He changed the world. 877 00:42:08,240 --> 00:42:10,360 We have the opportunity and ability to do that. 878 00:42:10,360 --> 00:42:12,320 You're an inspiration of such Steve. 879 00:42:12,320 --> 00:42:16,400 Is there anything that you'd like to share at the end here as we wrap up the show? 880 00:42:16,400 --> 00:42:18,000 Yeah, a couple of things. 881 00:42:18,000 --> 00:42:20,160 One, about that movie, that was a high school kid. 882 00:42:20,160 --> 00:42:25,260 I know it was a movie, but I know high school kids, I know elementary school kids that are 883 00:42:25,260 --> 00:42:26,820 serving out there. 884 00:42:26,820 --> 00:42:31,160 If they can do it with their lack of experience, what can we do at 30, 40, 50, 60? 885 00:42:31,160 --> 00:42:33,520 Oh my God, I'm 62. 886 00:42:33,520 --> 00:42:37,100 There's so much I can do and I'm doing it with serving. 887 00:42:37,100 --> 00:42:43,880 But I always like to end with something I learned is get better 1% every day. 888 00:42:43,880 --> 00:42:45,520 What does that look like? 889 00:42:45,520 --> 00:42:47,360 You're such a great host. 890 00:42:47,360 --> 00:42:50,020 I'm going to say that again, talking about your podcast. 891 00:42:50,020 --> 00:42:52,880 You didn't tell people you have to watch my podcast. 892 00:42:52,880 --> 00:42:58,080 You're saying if it fits your schedule, fits your time, I'm here to be your resource. 893 00:42:58,080 --> 00:43:01,480 So maybe it's five minutes or some shorts of Jackson's podcast. 894 00:43:01,480 --> 00:43:03,680 Maybe it's 10 minutes reading. 895 00:43:03,680 --> 00:43:07,160 Don't when somebody says they read 10 books a month, try to read 10 books a month, if 896 00:43:07,160 --> 00:43:08,760 it doesn't fit with you. 897 00:43:08,760 --> 00:43:09,760 Just get better 1%. 898 00:43:09,760 --> 00:43:11,880 It might be serving every day. 899 00:43:11,880 --> 00:43:17,080 You pick 10 minutes in your day every day to serve somebody, a call, the best friend, 900 00:43:17,080 --> 00:43:18,780 whatever it may be. 901 00:43:18,780 --> 00:43:23,200 Elephant can't be, and I'm not a big fan of this, but it's apropos, you can't eat an elephant 902 00:43:23,200 --> 00:43:24,200 with one bite. 903 00:43:24,200 --> 00:43:27,520 You got to take little bits at a time to get through the whole elephant. 904 00:43:27,520 --> 00:43:29,640 It's the same thing in life. 905 00:43:29,640 --> 00:43:30,920 But here's the bottom line. 906 00:43:30,920 --> 00:43:33,480 Here's the ROI of life with that. 907 00:43:33,480 --> 00:43:38,080 If we start today, it's February 1st, we have 11 months. 908 00:43:38,080 --> 00:43:41,520 So let's just say we use seven days. 909 00:43:41,520 --> 00:43:45,720 So let's say it's, I'm not real good at math either. 910 00:43:45,720 --> 00:43:47,900 Let's say it's 250 days. 911 00:43:47,900 --> 00:43:49,320 You got better 1% every day. 912 00:43:49,320 --> 00:43:50,920 We'll add that up. 913 00:43:50,920 --> 00:43:53,360 That's 250% better you are. 914 00:43:53,360 --> 00:43:57,760 Audience, I want you to deeply think about, are you going to grow? 915 00:43:57,760 --> 00:43:58,760 You're going to make more money? 916 00:43:58,760 --> 00:44:01,480 Are you going to help others? 917 00:44:01,480 --> 00:44:03,560 And are you going to have abundance? 918 00:44:03,560 --> 00:44:04,560 1% every day. 919 00:44:04,560 --> 00:44:06,060 That's all you need. 920 00:44:06,060 --> 00:44:11,240 The One Minute Manager book by Ken Blanchard also, he's also the author of that Raving 921 00:44:11,240 --> 00:44:18,840 Fans book that we talked about, talked about as managers implementing one change per week 922 00:44:18,840 --> 00:44:25,080 over the 52 weeks, because you also don't need to be micromanaging your employees and 923 00:44:25,080 --> 00:44:27,280 the process, your team members in the process. 924 00:44:27,280 --> 00:44:32,820 But if you make one change per week over 52 weeks, it's almost impossible to become the 925 00:44:32,820 --> 00:44:36,440 best performing division within your company. 926 00:44:36,440 --> 00:44:39,680 And it's just an amazing rule on set. 927 00:44:39,680 --> 00:44:43,960 Back to customer service to end this off a little bit further because of what you said, 928 00:44:43,960 --> 00:44:48,800 it's so inspiring and I hope somebody writes this down. 929 00:44:48,800 --> 00:44:53,500 You said the customer is not always right or that we have that mentality that they are 930 00:44:53,500 --> 00:44:54,840 always right. 931 00:44:54,840 --> 00:45:01,360 Again, there's oftentimes I'm wrong about my own life and it's not what I wanted that 932 00:45:01,360 --> 00:45:02,700 served me well. 933 00:45:02,700 --> 00:45:05,040 It's what I needed that served me well. 934 00:45:05,040 --> 00:45:07,560 It's not what I could see that served me well. 935 00:45:07,560 --> 00:45:10,920 It's what I could not see that served me well. 936 00:45:10,920 --> 00:45:15,520 And when you can get secure and comfortable with the reality that you're not amazing because 937 00:45:15,520 --> 00:45:16,520 you know everything. 938 00:45:16,520 --> 00:45:20,160 You're not amazing because you're the best in the world at what you do. 939 00:45:20,160 --> 00:45:22,120 You're just simply amazing. 940 00:45:22,120 --> 00:45:24,400 You are the visionary for your life. 941 00:45:24,400 --> 00:45:26,640 That's what we're hoping to inspire. 942 00:45:26,640 --> 00:45:29,040 We're not here to tell you what to do. 943 00:45:29,040 --> 00:45:30,080 You're the visionary. 944 00:45:30,080 --> 00:45:33,320 You have the ability to unlock what you need to do for your life. 945 00:45:33,320 --> 00:45:34,920 We're just here to help facilitate that. 946 00:45:34,920 --> 00:45:39,000 So if you have a vision and you'd like to share it on this podcast, on the landing page 947 00:45:39,000 --> 00:45:41,160 you'll see a button that says be our guest. 948 00:45:41,160 --> 00:45:43,160 We'd love to have you on the show. 949 00:45:43,160 --> 00:45:45,080 So feel free to apply on that. 950 00:45:45,080 --> 00:45:49,040 On the landing page, you'll also see the links and references to Steve. 951 00:45:49,040 --> 00:45:52,680 And if you have a comment or you have a question, drop those in the feed that you're on. 952 00:45:52,680 --> 00:45:53,680 We're happy to serve you. 953 00:45:53,680 --> 00:45:57,760 We'll show up, do our best to facilitate a conversation and we look forward to seeing 954 00:45:57,760 --> 00:45:59,640 you on our next episodes. 955 00:45:59,640 --> 00:46:01,520 Everybody have an excellent rest of your day. 956 00:46:01,520 --> 00:46:03,280 Thank you for being here today. 957 00:46:03,280 --> 00:46:05,760 I'm really happy that you tuned in to Vision Pros Live. 958 00:46:05,760 --> 00:46:10,640 I'm looking forward to seeing your reactions as these episodes continue to move forward. 959 00:46:10,640 --> 00:46:12,160 This is going to get more and more fun. 960 00:46:12,160 --> 00:46:14,240 We'll have more and more engagement as well. 961 00:46:14,240 --> 00:46:17,960 We'll invite people to participate in the show and thank you for giving us your time 962 00:46:17,960 --> 00:46:18,960 and attention. 963 00:46:18,960 --> 00:46:27,680 Have an excellent time building out your day.