1 00:00:00,000 --> 00:00:03,800 intro in just a minute, but we're going to have a good talk, cliffhanging a little bit 2 00:00:03,800 --> 00:00:05,640 and we'll go from there. 3 00:00:05,640 --> 00:00:08,600 So building a better world. 4 00:00:08,600 --> 00:00:09,600 What's that look like to you? 5 00:00:09,600 --> 00:00:12,600 I'm just curious. 6 00:00:12,600 --> 00:00:22,440 Oh, well, the most important topic relative to this question, and I'm a little biased 7 00:00:22,440 --> 00:00:26,960 because I've been studying it for about 10 years, is our cities. 8 00:00:26,960 --> 00:00:35,920 And the reason why I say that is because 60% of all humans now live in cities and that's 9 00:00:35,920 --> 00:00:41,200 growing by about 3 million people per week moving into cities. 10 00:00:41,200 --> 00:00:42,200 A week. 11 00:00:42,200 --> 00:00:43,200 Yeah. 12 00:00:43,200 --> 00:00:46,680 We're building the equivalent of New York City, Manhattan, every month somewhere in 13 00:00:46,680 --> 00:00:48,480 the world. 14 00:00:48,480 --> 00:00:56,320 And by the middle of the century, we'll get to about 70% of all humanity will live in 15 00:00:56,320 --> 00:00:59,320 a city and then it'll just grow from there, probably up to 80% or so by the end of the 16 00:00:59,320 --> 00:01:00,880 century. 17 00:01:00,880 --> 00:01:05,440 So if we're going to impact the quality of life of people, and that's really my core 18 00:01:05,440 --> 00:01:10,080 focus, we're going to have to do that work in our cities. 19 00:01:10,080 --> 00:01:12,720 So for me, a better world is... 20 00:01:12,720 --> 00:01:13,720 All right. 21 00:01:13,720 --> 00:01:16,880 Welcome in to Vision Pros Live with Jackson Calame. 22 00:01:16,880 --> 00:01:17,880 I'm your show host. 23 00:01:17,880 --> 00:01:22,560 We will be doing interviews for visionary entrepreneurs and guest leaders who are building 24 00:01:22,560 --> 00:01:33,240 fantastic visions out there. 25 00:01:33,240 --> 00:01:34,240 What's up everybody? 26 00:01:34,240 --> 00:01:35,600 Welcome into Vision Pros Live. 27 00:01:35,600 --> 00:01:38,640 I'm your host, Jackson Calame, founder and CEO of First Class Business. 28 00:01:38,640 --> 00:01:45,440 I am really excited to talk to Dr. Jonathan Reichental about his vision for the future. 29 00:01:45,440 --> 00:01:47,440 He's been studying this out well. 30 00:01:47,440 --> 00:01:50,840 I also tend to play in the futurist world quite a bit. 31 00:01:50,840 --> 00:01:56,240 I mean, welcome to entrepreneurship, but one of my best friends, Adam Tank, is one of the 32 00:01:56,240 --> 00:01:59,920 world leaders on water and what's going on with water and how much we're losing with 33 00:01:59,920 --> 00:02:00,920 that. 34 00:02:00,920 --> 00:02:05,800 He made this post a long time ago on super cities and mega cities and how everybody is 35 00:02:05,800 --> 00:02:09,160 moving in masses to cities and how that's going to affect our future. 36 00:02:09,160 --> 00:02:11,920 And that's Dr. Reichental's specialty. 37 00:02:11,920 --> 00:02:13,200 And we're going to be talking a lot about that. 38 00:02:13,200 --> 00:02:15,240 I'm really excited about what he's going to share. 39 00:02:15,240 --> 00:02:18,560 We'll be diving into that vision quite deeply. 40 00:02:18,560 --> 00:02:22,560 Before we bring him on, we're going to dive into a few of the sponsors. 41 00:02:22,560 --> 00:02:26,000 Again, these sponsors are people that we actually were. 42 00:02:26,000 --> 00:02:30,360 One's one that we work with, one's one that I would have worked with if I was just getting 43 00:02:30,360 --> 00:02:32,920 started today with my business. 44 00:02:32,920 --> 00:02:36,400 So ColdClick helps us with our LinkedIn automation. 45 00:02:36,400 --> 00:02:37,980 Art Hoffman runs the company. 46 00:02:37,980 --> 00:02:41,680 He's become a good friend of mine and a strategic advisor for how to make sure that I'm playing 47 00:02:41,680 --> 00:02:46,200 nice with the algorithms of LinkedIn as we get connected to new people. 48 00:02:46,200 --> 00:02:50,400 But ultimately, we want to make sure that we're being connected to people who align 49 00:02:50,400 --> 00:02:54,800 with what it is we do, but also in a position to work with us. 50 00:02:54,800 --> 00:02:59,400 And so connecting with hundreds of people allows us to do just that, to make sure that 51 00:02:59,400 --> 00:03:01,240 the right people are coming together at the right time. 52 00:03:01,240 --> 00:03:03,240 We don't have to force anything. 53 00:03:03,240 --> 00:03:07,040 On the other sponsorship, we've got Simply Fast websites. 54 00:03:07,040 --> 00:03:09,920 Shane Michaels has become a friend of mine as well. 55 00:03:09,920 --> 00:03:15,120 When I saw that he was offering websites at $179, I was like, whoa, that's huge. 56 00:03:15,120 --> 00:03:19,400 Like if I could have started without paying thousands of dollars for my website or just 57 00:03:19,400 --> 00:03:23,080 playing around with Wix and Squarespace and trying to figure it out myself, I would have 58 00:03:23,080 --> 00:03:24,080 saved myself countless hours. 59 00:03:24,080 --> 00:03:26,720 I would have saved myself a lot of time. 60 00:03:26,720 --> 00:03:30,680 And he obviously can go above and beyond that, but it would have been such a great resource. 61 00:03:30,680 --> 00:03:36,640 When I was first working with, I probably interviewed and worked with 10 different web 62 00:03:36,640 --> 00:03:41,760 developers, web designers to learn through the muddy waters of how do I get this thing 63 00:03:41,760 --> 00:03:43,740 going and how do I learn what I need to. 64 00:03:43,740 --> 00:03:45,560 You guys have better information than me. 65 00:03:45,560 --> 00:03:49,320 Thanks to YouTube, thanks to TikTok, thanks to YouTube Shorts and all sorts of materials 66 00:03:49,320 --> 00:03:50,400 that are out there. 67 00:03:50,400 --> 00:03:55,080 But it's not a bad idea to consider working with somebody who's got a price point where 68 00:03:55,080 --> 00:03:56,080 he has it. 69 00:03:56,080 --> 00:04:00,440 So I hope that's a resource to you if you're at that stage of just getting started. 70 00:04:00,440 --> 00:04:05,680 Lastly, before we bring Jonathan on screen, we're going to talk about the water project. 71 00:04:05,680 --> 00:04:12,480 The water project is my go-to cause that I love to bring up and also help. 72 00:04:12,480 --> 00:04:17,080 The reason why is because I have access to this every day without a problem. 73 00:04:17,080 --> 00:04:21,600 If I need a drink of water, I get access to it. 74 00:04:21,600 --> 00:04:24,800 I can go right into my kitchen and get what I need to. 75 00:04:24,800 --> 00:04:29,120 There's billions of people in the world that do not have access to such luxury. 76 00:04:29,120 --> 00:04:31,080 And we have the opportunity to give back and help. 77 00:04:31,080 --> 00:04:34,760 And even if that means giving a dollar or that means spreading the word to those who 78 00:04:34,760 --> 00:04:39,020 can, you have an opportunity to select the community you want to give to. 79 00:04:39,020 --> 00:04:45,680 You get to see the impact of what you do because they show you what that community's circumstance 80 00:04:45,680 --> 00:04:46,680 is like beforehand. 81 00:04:46,680 --> 00:04:50,920 They then show you afterwards the effect that you've had in that community and how it impacts 82 00:04:50,920 --> 00:04:53,440 their lives. 83 00:04:53,440 --> 00:04:59,320 And I can't think of something that is more noteworthy, more needed in the world than 84 00:04:59,320 --> 00:05:00,320 this. 85 00:05:00,320 --> 00:05:03,520 However, if you've got a cause, you want to see a support, don't hesitate to drop that 86 00:05:03,520 --> 00:05:07,520 in the comments because we're always looking for other ways that we can help and bless 87 00:05:07,520 --> 00:05:09,120 lives of those around us. 88 00:05:09,120 --> 00:05:16,120 So, without further ado, Dr. Jonathan Reikental, I'm really happy to have you on the show and 89 00:05:16,120 --> 00:05:17,880 we'll dive in your accolades a little bit. 90 00:05:17,880 --> 00:05:20,000 Thank you so much for joining us today. 91 00:05:20,000 --> 00:05:21,000 Thank you. 92 00:05:21,000 --> 00:05:22,520 Yeah, absolutely, man. 93 00:05:22,520 --> 00:05:28,860 So to further quantify, and we're going to dive back into the cities and what's going 94 00:05:28,860 --> 00:05:32,360 on with cities and why that's so important. 95 00:05:32,360 --> 00:05:37,060 But if you were to quantify right now, who should be listening and why should they be 96 00:05:37,060 --> 00:05:41,580 listening to you beyond the fact that you're a doctor, beyond the fact that you've worked 97 00:05:41,580 --> 00:05:46,000 with cities and that you've done all this research, who's going to benefit the most 98 00:05:46,000 --> 00:05:47,000 from this conversation? 99 00:05:47,000 --> 00:05:51,800 Yeah, I mean, I guess if you're breathing, you're probably going to benefit. 100 00:05:51,800 --> 00:05:52,800 True. 101 00:05:52,800 --> 00:05:58,320 There's a good chance that you live in a city if you're watching this podcast, although 102 00:05:58,320 --> 00:06:05,200 we still have about 40% of the world living in a rural area, but that's changing quickly. 103 00:06:05,200 --> 00:06:10,760 I was sort of fell into this business, if you like, almost by accident because I didn't 104 00:06:10,760 --> 00:06:14,720 realize the importance of cities in our lives. 105 00:06:14,720 --> 00:06:20,120 And as I've sort of worked in this space and researched it and been teaching, I realized 106 00:06:20,120 --> 00:06:23,720 this is at the core of what it means to be human and to live in the 21st century. 107 00:06:23,720 --> 00:06:27,440 And it will increasingly be that as more people move into cities. 108 00:06:27,440 --> 00:06:32,800 So I think when people listen to our conversation today, they will understand, first of all, 109 00:06:32,800 --> 00:06:42,480 the role of urbanization as a core sort of leverage for how we live out our lives, you 110 00:06:42,480 --> 00:06:48,520 know, playing, working, living, and that we have problems that we have to solve and those 111 00:06:48,520 --> 00:06:52,840 problems have to be solved in cities like the climate emergency. 112 00:06:52,840 --> 00:06:56,640 But hopefully we'll cover some other things, the role of data perhaps and the role of some 113 00:06:56,640 --> 00:06:57,640 of the emerging tech. 114 00:06:57,640 --> 00:07:04,840 So I think those are the reasons why this is an important topic and my role as a business 115 00:07:04,840 --> 00:07:10,040 owner, you know, doing work related to cities, a professor and an author on this topic. 116 00:07:10,040 --> 00:07:14,200 Hopefully I bring some insights and experience that are valuable to people. 117 00:07:14,200 --> 00:07:15,920 I know you will. 118 00:07:15,920 --> 00:07:21,120 That's not only obvious from your bio, but just the genuine nature with which you came 119 00:07:21,120 --> 00:07:25,120 into the show as we got to meet beforehand. 120 00:07:25,120 --> 00:07:29,800 I learned a lot about people in a five minute conversation. 121 00:07:29,800 --> 00:07:39,440 So your talk on cities and what people need to be preparing for, you talked about millions 122 00:07:39,440 --> 00:07:42,680 of people moving into cities every week. 123 00:07:42,680 --> 00:07:46,040 And that's certainly that's going to be a disruptive experience for everybody who already 124 00:07:46,040 --> 00:07:52,880 lives in the city, as well as those who are accommodating and trying to find a home. 125 00:07:52,880 --> 00:07:57,400 Things that are everyday challenges that we're all used to, but maybe there's some more things 126 00:07:57,400 --> 00:07:59,760 beyond that that we need to consider and look at. 127 00:07:59,760 --> 00:08:05,320 So I'd like to ask you, what's your vision for those that you serve? 128 00:08:05,320 --> 00:08:09,280 And I'll ask that in two different ways because your vision is so broad, right? 129 00:08:09,280 --> 00:08:11,640 One you serve everybody with what you're doing. 130 00:08:11,640 --> 00:08:12,640 I get that. 131 00:08:12,640 --> 00:08:17,960 But what about those you serve more directly, those you work with on a daily basis? 132 00:08:17,960 --> 00:08:18,960 Yeah. 133 00:08:18,960 --> 00:08:22,120 Well, let me kind of talk about the big picture for a second. 134 00:08:22,120 --> 00:08:23,440 Still in some of the gaps there. 135 00:08:23,440 --> 00:08:24,440 Thank you. 136 00:08:24,440 --> 00:08:26,720 60% of the world is urban. 137 00:08:26,720 --> 00:08:29,080 This is a phenomena that's only recent. 138 00:08:29,080 --> 00:08:35,280 About 2008, we moved from being a majority rural to majority urban planet. 139 00:08:35,280 --> 00:08:40,640 And since then, about 3 million people have been moving into cities every single week. 140 00:08:40,640 --> 00:08:45,240 We're building the equivalent of New York City somewhere in the world every single month. 141 00:08:45,240 --> 00:08:49,440 By the way, we'll do that for the next 40 years. 142 00:08:49,440 --> 00:08:54,240 About 3% of the landmass of the world is our cities are built on. 143 00:08:54,240 --> 00:08:55,240 So 3%. 144 00:08:55,240 --> 00:09:01,120 And we're also going to double that to about 6% of the world over the next few decades. 145 00:09:01,120 --> 00:09:07,120 By the time we get to the end of this century, 80% or more of all humans will be born into 146 00:09:07,120 --> 00:09:10,460 a city and will live out their lives in a city. 147 00:09:10,460 --> 00:09:12,480 This is a pretty recent phenomena. 148 00:09:12,480 --> 00:09:19,320 If you look back through the industrial revolutions and even further back, we largely sort of 149 00:09:19,320 --> 00:09:24,960 were rural people living on farms or individual contributors. 150 00:09:24,960 --> 00:09:32,200 This idea that we kind of live together in very compact, highly complex environments 151 00:09:32,200 --> 00:09:33,700 is a new deal. 152 00:09:33,700 --> 00:09:36,400 So you're waking up every day. 153 00:09:36,400 --> 00:09:38,520 You're in some city in the world. 154 00:09:38,520 --> 00:09:42,920 You're hoping to have, as you mentioned even in your intro, access to water. 155 00:09:42,920 --> 00:09:46,160 This is very important. 156 00:09:46,160 --> 00:09:50,880 A resource that is limited and we have to treat it well. 157 00:09:50,880 --> 00:09:53,720 You hopefully have access to electricity. 158 00:09:53,720 --> 00:10:00,200 Although there's still quite a number of people in the world, hundreds of millions of people 159 00:10:00,200 --> 00:10:02,880 who don't have access to electricity. 160 00:10:02,880 --> 00:10:04,720 You want to have access to the internet. 161 00:10:04,720 --> 00:10:10,640 That's another thing which we take for granted, you and I and many others. 162 00:10:10,640 --> 00:10:15,200 But we're about 5 billion connected people in a world of 8 billion. 163 00:10:15,200 --> 00:10:22,000 So we have 3 billion people today who did not check email or get to use the internet. 164 00:10:22,000 --> 00:10:24,840 Sometimes I'm envious of them. 165 00:10:24,840 --> 00:10:31,880 In reality, I recognize the significant limitation that that is because the internet really has 166 00:10:31,880 --> 00:10:34,680 got to be close to a human right at this point. 167 00:10:34,680 --> 00:10:37,520 Then you want to get into transportation. 168 00:10:37,520 --> 00:10:38,520 You want to go somewhere. 169 00:10:38,520 --> 00:10:43,480 Do you have access to public transport, your own transport? 170 00:10:43,480 --> 00:10:45,000 What is the quality of the infrastructure? 171 00:10:45,000 --> 00:10:47,440 What can you get from A to B? 172 00:10:47,440 --> 00:10:51,320 Other economic opportunities. 173 00:10:51,320 --> 00:10:55,840 I just wanted to paint the bigger picture of how essential, how core this is to what 174 00:10:55,840 --> 00:10:58,400 it means to be human. 175 00:10:58,400 --> 00:11:01,680 Cities and humans, we've now intersected. 176 00:11:01,680 --> 00:11:02,840 We are one. 177 00:11:02,840 --> 00:11:12,800 It is the most important experience of being alive for 60% and increasingly more people 178 00:11:12,800 --> 00:11:15,640 in the years ahead. 179 00:11:15,640 --> 00:11:17,720 So you asked me who I serve. 180 00:11:17,720 --> 00:11:20,200 I love that question. 181 00:11:20,200 --> 00:11:24,240 My whole thing when I wake up every day is how can I be valuable? 182 00:11:24,240 --> 00:11:25,740 How can I actually add value? 183 00:11:25,740 --> 00:11:27,680 How can I be useful? 184 00:11:27,680 --> 00:11:33,360 A few years ago, I sort of walked away from corporate America and decided to create a 185 00:11:33,360 --> 00:11:34,360 lifestyle business. 186 00:11:34,360 --> 00:11:40,720 So I would do the things that I thought I would get enjoyment from and find meaningful, 187 00:11:40,720 --> 00:11:46,680 but also serve customers and organizations that were also doing important, meaningful 188 00:11:46,680 --> 00:11:48,580 work in the world. 189 00:11:48,580 --> 00:11:53,620 So that's a real luxury that I have to be able to choose my customers. 190 00:11:53,620 --> 00:11:56,660 But I work with a lot of different types of people. 191 00:11:56,660 --> 00:12:03,280 One of my big customers, if you like, in terms of serving are cities. 192 00:12:03,280 --> 00:12:06,800 And that means mayors and city managers. 193 00:12:06,800 --> 00:12:08,480 And a lot of it is outside the US. 194 00:12:08,480 --> 00:12:13,200 So I do serve folks here in the US, but I have a global footprint. 195 00:12:13,200 --> 00:12:18,080 And that includes things like just advising on strategy, educating. 196 00:12:18,080 --> 00:12:20,640 I do a lot of education. 197 00:12:20,640 --> 00:12:21,880 It also means implementation. 198 00:12:21,880 --> 00:12:27,600 I'm helping to build a community in Estonia in the Baltic States right now, but doing 199 00:12:27,600 --> 00:12:32,960 some interesting work also here in the US and in Singapore as well. 200 00:12:32,960 --> 00:12:39,920 The other community that I serve is our students, our people who are in a place of education. 201 00:12:39,920 --> 00:12:46,320 So I work at several universities and the University of San Francisco is my main university. 202 00:12:46,320 --> 00:12:48,760 I'm also at Menlo College and Pepperdine University. 203 00:12:48,760 --> 00:12:53,280 And so I feel that's a great place to spend my time. 204 00:12:53,280 --> 00:12:54,440 First of all, because I love it. 205 00:12:54,440 --> 00:12:55,440 I'm an educator. 206 00:12:55,440 --> 00:12:58,280 I love to teach. 207 00:12:58,280 --> 00:13:01,780 These are the folks who are going to do the hard work of the future when I'm retiring 208 00:13:01,780 --> 00:13:09,440 and in decades to come when I'm no longer here, we're no longer here, we've got to 209 00:13:09,440 --> 00:13:11,760 hand the baton to the next generation to do the good work. 210 00:13:11,760 --> 00:13:19,040 So I feel like if I'm serving and inspiring all sorts of people, but particularly students, 211 00:13:19,040 --> 00:13:21,440 that's like making an investment in the future. 212 00:13:21,440 --> 00:13:22,440 Yeah, absolutely. 213 00:13:22,440 --> 00:13:24,360 I mean, well said. 214 00:13:24,360 --> 00:13:25,660 Well said for sure. 215 00:13:25,660 --> 00:13:29,600 So I noticed that you are an educator. 216 00:13:29,600 --> 00:13:32,520 You've got classes on LinkedIn learning as well. 217 00:13:32,520 --> 00:13:37,360 I saw that and that you worked with the city of Palo Alto in California. 218 00:13:37,360 --> 00:13:42,200 In addition to working outside, it's fascinating to me to think about. 219 00:13:42,200 --> 00:13:48,120 I don't know a lot of people in my life who consider city managers, like what they do 220 00:13:48,120 --> 00:13:54,160 on a day-to-day basis or what it's like to start a city from scratch or consider how 221 00:13:54,160 --> 00:14:03,640 do we establish local laws, local taxes, where the roads are going to go, what types of businesses 222 00:14:03,640 --> 00:14:05,880 we want to attract and bring in. 223 00:14:05,880 --> 00:14:08,400 Those are foreign concepts to a lot of people out there. 224 00:14:08,400 --> 00:14:11,600 So it's really fun to dive into this with you because it's like real world Legos or 225 00:14:11,600 --> 00:14:14,000 real world Sim City. 226 00:14:14,000 --> 00:14:17,240 I got a question for you about your personal life though. 227 00:14:17,240 --> 00:14:20,520 So what is your personal vision for you? 228 00:14:20,520 --> 00:14:21,680 What do you see for yourself? 229 00:14:21,680 --> 00:14:22,680 I'm curious. 230 00:14:22,680 --> 00:14:28,160 Are you thinking of yourself living rural or urban over the next 5, 10, 20, 30? 231 00:14:28,160 --> 00:14:31,360 However long you want to say, I'll let you define where your vision goes because it's 232 00:14:31,360 --> 00:14:34,160 probably pretty far out there. 233 00:14:34,160 --> 00:14:41,240 Well, look, first of all, I think life is remarkably fragile. 234 00:14:41,240 --> 00:14:46,560 So who knows what tomorrow will bring or next week? 235 00:14:46,560 --> 00:14:51,480 If you have friends who said you passed away or family members who were taken, you know 236 00:14:51,480 --> 00:14:52,480 what that feels like. 237 00:14:52,480 --> 00:14:55,720 So I don't take any day for granted. 238 00:14:55,720 --> 00:15:00,720 I have a motto that every day matters. 239 00:15:00,720 --> 00:15:07,200 And this day is going to be special and tomorrow is going to be special too. 240 00:15:07,200 --> 00:15:08,200 And you know what that means? 241 00:15:08,200 --> 00:15:11,560 That doesn't mean that's not a selfish idea that I want to make it special for me. 242 00:15:11,560 --> 00:15:15,840 I actually want to make sure that those that I meet and the people I interact with every 243 00:15:15,840 --> 00:15:22,440 single day have a memorable moment and feel better having spent time with me. 244 00:15:22,440 --> 00:15:28,680 So my core vision actually, it can be said very simply. 245 00:15:28,680 --> 00:15:35,040 I believe that kindness is the most important human quality. 246 00:15:35,040 --> 00:15:36,040 You know what? 247 00:15:36,040 --> 00:15:38,360 Kindness doesn't cost anything. 248 00:15:38,360 --> 00:15:40,840 Just to be kind is something you can choose. 249 00:15:40,840 --> 00:15:45,680 And for some reason, so many of us don't choose that. 250 00:15:45,680 --> 00:15:46,680 Be kind to others. 251 00:15:46,680 --> 00:15:48,280 You don't know what they're going through. 252 00:15:48,280 --> 00:15:49,800 And be kind to yourself. 253 00:15:49,800 --> 00:15:51,160 Be kind. 254 00:15:51,160 --> 00:15:52,160 Give yourself time. 255 00:15:52,160 --> 00:15:53,160 You respect yourself. 256 00:15:53,160 --> 00:15:54,160 That's so huge. 257 00:15:54,160 --> 00:15:58,960 And the second part, which is more aligned, I guess, with sort of that footprint, me trying 258 00:15:58,960 --> 00:16:02,200 to impact the world, is I say be bold. 259 00:16:02,200 --> 00:16:03,200 Be bold. 260 00:16:03,200 --> 00:16:06,640 And I mean bold as in don't hold back. 261 00:16:06,640 --> 00:16:08,040 Bring forward your ideas. 262 00:16:08,040 --> 00:16:09,960 Share your ideas. 263 00:16:09,960 --> 00:16:12,200 Do that thing that's on that list. 264 00:16:12,200 --> 00:16:17,080 The one thing I don't like to hear is when people say they're going to do it one day. 265 00:16:17,080 --> 00:16:19,200 You know, that one day may never happen. 266 00:16:19,200 --> 00:16:23,440 For me, it's all about I'm going to do it now. 267 00:16:23,440 --> 00:16:26,400 People always ask me, you seem to do an awful lot. 268 00:16:26,400 --> 00:16:27,840 You're like very involved and stuff. 269 00:16:27,840 --> 00:16:31,000 I do that because I don't know how much time I have. 270 00:16:31,000 --> 00:16:33,000 I don't know what's left. 271 00:16:33,000 --> 00:16:34,000 Urgency. 272 00:16:34,000 --> 00:16:40,080 I say for every one of us, if you're listening to this, watching this video or listening 273 00:16:40,080 --> 00:16:46,240 to this podcast right now, I want to tell you right now, the biggest mistake you can 274 00:16:46,240 --> 00:16:49,560 make is thinking you have more time than you have. 275 00:16:49,560 --> 00:16:51,320 And I stole that, by the way. 276 00:16:51,320 --> 00:16:52,320 That's not mine. 277 00:16:52,320 --> 00:16:54,840 It's a good thing to steal. 278 00:16:54,840 --> 00:16:57,600 Knowledge is good to steal. 279 00:16:57,600 --> 00:16:59,000 I think that's Buddha, by the way. 280 00:16:59,000 --> 00:17:04,600 I think it's Buddha said, you know, the biggest mistake is thinking you have more time. 281 00:17:04,600 --> 00:17:06,440 But create urgency in your life. 282 00:17:06,440 --> 00:17:10,160 Create urgency, you know, in what matters. 283 00:17:10,160 --> 00:17:13,840 So my vision is, yeah, I'm going to be a city guy. 284 00:17:13,840 --> 00:17:16,240 You know, I love to visit the countryside. 285 00:17:16,240 --> 00:17:17,240 I love visiting. 286 00:17:17,240 --> 00:17:20,160 That's the key thing, right? 287 00:17:20,160 --> 00:17:21,760 I like going to the beach. 288 00:17:21,760 --> 00:17:24,800 I love going to I love to travel. 289 00:17:24,800 --> 00:17:27,880 But I'm my to live cities. 290 00:17:27,880 --> 00:17:29,680 That's where my life is. 291 00:17:29,680 --> 00:17:32,840 And I can my story on this is real simple. 292 00:17:32,840 --> 00:17:35,920 I was living in Florida, actually, in Tampa Bay. 293 00:17:35,920 --> 00:17:36,920 Great city. 294 00:17:36,920 --> 00:17:37,920 Okay. 295 00:17:37,920 --> 00:17:40,280 And I had an opportunity to move to California. 296 00:17:40,280 --> 00:17:44,200 This is now about 14, 15 years ago. 297 00:17:44,200 --> 00:17:47,880 And the place I worked was in a rural area. 298 00:17:47,880 --> 00:17:52,840 And that meant that I would have to live north of San Francisco in what I would consider 299 00:17:52,840 --> 00:17:54,720 to be quite rural. 300 00:17:54,720 --> 00:17:57,360 And I didn't didn't take to it. 301 00:17:57,360 --> 00:17:58,960 I had to go back to the city. 302 00:17:58,960 --> 00:18:01,240 I had to go back into an urban center. 303 00:18:01,240 --> 00:18:02,940 So it's very important to me. 304 00:18:02,940 --> 00:18:03,940 It's also important. 305 00:18:03,940 --> 00:18:04,940 I live near an airport. 306 00:18:04,940 --> 00:18:09,840 Yeah, I got to be close because I travel so much. 307 00:18:09,840 --> 00:18:13,920 People ask me to to go to all sorts of places in the world all the time. 308 00:18:13,920 --> 00:18:18,580 So I need to be able to get to an airport pretty, pretty quickly. 309 00:18:18,580 --> 00:18:23,680 If I kind of sort of take the spirit of your question, though, even further, look, I think 310 00:18:23,680 --> 00:18:29,720 I think there's I have a vision for a kinder, more peaceful, more gentler world where humans 311 00:18:29,720 --> 00:18:31,060 are nice to each other. 312 00:18:31,060 --> 00:18:33,920 It's such a fragile and rough world. 313 00:18:33,920 --> 00:18:37,040 We could do a heck of a lot more to be good to each other. 314 00:18:37,040 --> 00:18:41,120 Yeah, you're you're right about that. 315 00:18:41,120 --> 00:18:47,280 Communication is not easy, even even within your own language, let alone cross cultures, 316 00:18:47,280 --> 00:18:48,880 cross languages, et cetera. 317 00:18:48,880 --> 00:18:50,600 It certainly makes it hard. 318 00:18:50,600 --> 00:18:56,000 Now, normally, the next question that I ask people is what's your worst business experience 319 00:18:56,000 --> 00:18:57,000 ever? 320 00:18:57,000 --> 00:19:01,840 And in this case, I'll expand that to what's your what's your worst leadership experience 321 00:19:01,840 --> 00:19:03,360 ever? 322 00:19:03,360 --> 00:19:07,240 And I find it gives a lot of hope to those who are following along the way to realize 323 00:19:07,240 --> 00:19:09,680 they're not alone in the struggles they pass through. 324 00:19:09,680 --> 00:19:14,080 So which which do you want to take on? 325 00:19:14,080 --> 00:19:18,520 I'll do the leadership one. 326 00:19:18,520 --> 00:19:21,400 You know, the thing about this question is there's so many examples. 327 00:19:21,400 --> 00:19:24,200 It's kind of an expert. 328 00:19:24,200 --> 00:19:25,960 Yeah, I'm an expert of this. 329 00:19:25,960 --> 00:19:26,960 No, but everyone is. 330 00:19:26,960 --> 00:19:27,960 I'm serious. 331 00:19:27,960 --> 00:19:28,960 Yeah. 332 00:19:28,960 --> 00:19:33,120 I love that you said people shouldn't feel alone because the reality is doesn't matter 333 00:19:33,120 --> 00:19:38,840 if you're the you know, the entry level associate or the CEO. 334 00:19:38,840 --> 00:19:42,000 Mistakes are quite common, no matter who you are. 335 00:19:42,000 --> 00:19:44,200 Some people might hide them better than others. 336 00:19:44,200 --> 00:19:49,320 Or you know, people might regret doing certain things and never admit it. 337 00:19:49,320 --> 00:19:53,000 You know, I'm not sure if I'm going to come up with just a fabulous example. 338 00:19:53,000 --> 00:19:59,200 I also want to respect, you know, companies and people in giving my answer. 339 00:19:59,200 --> 00:20:04,600 I'll just here's here's something I think a bigger picture way for me to answer this 340 00:20:04,600 --> 00:20:05,760 question. 341 00:20:05,760 --> 00:20:10,600 I've spent a lot of my life in in an innovation role. 342 00:20:10,600 --> 00:20:16,520 In fact, at one point in my career for several years, I was I had the title innovation director. 343 00:20:16,520 --> 00:20:21,440 So I it was actually not only my my title, but also the work I had to do. 344 00:20:21,440 --> 00:20:26,600 And it was related to technology with a big consulting firm. 345 00:20:26,600 --> 00:20:31,160 And even since then, I you know, it really is a good fit for me. 346 00:20:31,160 --> 00:20:38,840 I do like trying to identify new value, particularly where that value is positive and help organizations 347 00:20:38,840 --> 00:20:42,280 grow or make processes more efficient. 348 00:20:42,280 --> 00:20:47,960 And so even from that, going into the city, working as a city leader, and then moving 349 00:20:47,960 --> 00:20:52,320 on with my own business, innovation remains really core to who I am. 350 00:20:52,320 --> 00:20:57,920 And I get to talk about that a lot and share insights and stories with with many. 351 00:20:57,920 --> 00:21:02,840 And the reaction often I know this for a long time is, you know, they might say, well, you 352 00:21:02,840 --> 00:21:07,000 know, you lived and you live in Silicon Valley, so it must be easier. 353 00:21:07,000 --> 00:21:10,120 And you have people who kind of believe in innovation. 354 00:21:10,120 --> 00:21:15,840 And and and so the advice you're giving might not apply if we don't live in the place that 355 00:21:15,840 --> 00:21:16,840 you live in. 356 00:21:16,840 --> 00:21:23,360 But what I wanted to share and I always share with people is whenever I am proposing innovative 357 00:21:23,360 --> 00:21:30,120 ideas as a leader, I can tell you that the first answer I almost always get is no. 358 00:21:30,120 --> 00:21:34,880 And so that might surprise people that as a leader, the expectation that people would 359 00:21:34,880 --> 00:21:40,400 agree with you or immediately go along with you is not there. 360 00:21:40,400 --> 00:21:46,640 But the differentiation is that some people when they get no, will say, oh, OK, thank 361 00:21:46,640 --> 00:21:47,640 you. 362 00:21:47,640 --> 00:21:49,920 And they walk away. 363 00:21:49,920 --> 00:21:51,280 No is the first answer. 364 00:21:51,280 --> 00:21:56,080 But you have to come back and you maybe have to reframe what you're asking about. 365 00:21:56,080 --> 00:22:01,120 And maybe there's a no, but maybe it's like, no, but tell us more. 366 00:22:01,120 --> 00:22:02,600 Can you look at this? 367 00:22:02,600 --> 00:22:06,240 And then by the third time I'm coming back and moving into more of a little bit of a 368 00:22:06,240 --> 00:22:07,680 softer yes. 369 00:22:07,680 --> 00:22:11,720 And eventually we're we're actually making a difference in the world. 370 00:22:11,720 --> 00:22:16,580 People don't like change a lot in organizations. 371 00:22:16,580 --> 00:22:20,720 They always say people want the outcome, but they don't want the journey to get to the 372 00:22:20,720 --> 00:22:21,720 outcome. 373 00:22:21,720 --> 00:22:24,640 You know, it's like, right. 374 00:22:24,640 --> 00:22:28,680 And because it can be so painful, it's like we just want to get the good results. 375 00:22:28,680 --> 00:22:32,240 But to get the good results, you've got to put in the time and and you've got to make 376 00:22:32,240 --> 00:22:35,240 you got to take some risks and you've got to make some investment. 377 00:22:35,240 --> 00:22:40,680 And that can be there can be some scary nights before you get to that good place. 378 00:22:40,680 --> 00:22:48,600 So I think, you know, my worst experience as a leader is that you've got to be able 379 00:22:48,600 --> 00:22:54,720 to confront and deal with a lot of people who will say no as the sort of like the first 380 00:22:54,720 --> 00:23:00,780 pushback on any any kind of change that you want to achieve. 381 00:23:00,780 --> 00:23:04,900 But I've changed that worst experience into a learning. 382 00:23:04,900 --> 00:23:07,840 And now I know what to do, what to do next. 383 00:23:07,840 --> 00:23:08,840 Right. 384 00:23:08,840 --> 00:23:13,320 So, OK, you know, I know is the default answer. 385 00:23:13,320 --> 00:23:14,880 Let's go. 386 00:23:14,880 --> 00:23:16,400 Let's figure out how we can get to. 387 00:23:16,400 --> 00:23:21,280 Yes, let's figure out what we need to do to get to a good place. 388 00:23:21,280 --> 00:23:26,160 Not maybe the expected answer you had, but that's maybe a mix of my lifetime experience 389 00:23:26,160 --> 00:23:29,160 plus also some advice that I can give. 390 00:23:29,160 --> 00:23:32,000 I think there's a lot of leadership on display in the way you answered that. 391 00:23:32,000 --> 00:23:39,960 I think a lot of leaders can learn from your your nature, you it's very clear that your 392 00:23:39,960 --> 00:23:43,080 nurture for one, I can see that. 393 00:23:43,080 --> 00:23:47,960 And two, you're respectful of the past relationships that you had, no matter what, you know, anybody 394 00:23:47,960 --> 00:23:52,440 who's been in business long enough, you know, or knows what a doctor's life is like to 395 00:23:52,440 --> 00:23:57,560 dedication to being your best and many different facets knows that you've had your difficulties. 396 00:23:57,560 --> 00:24:02,760 But you've chosen not to make that the priority or the lens of perspective with which you 397 00:24:02,760 --> 00:24:03,760 see your situation. 398 00:24:03,760 --> 00:24:06,240 So I think it's a beautiful answer. 399 00:24:06,240 --> 00:24:07,240 Thank you. 400 00:24:07,240 --> 00:24:12,280 That moving into what you were talking about with the except accepting the reality that 401 00:24:12,280 --> 00:24:13,280 knows are going to come. 402 00:24:13,280 --> 00:24:16,040 It reminds me of what you said about being bold as well. 403 00:24:16,040 --> 00:24:17,040 Right. 404 00:24:17,040 --> 00:24:24,120 We have to choose either grow a thicker, thicker skin or learn to be, you know, a more malleable, 405 00:24:24,120 --> 00:24:29,160 maybe dodge some bullets along the way is part of the process. 406 00:24:29,160 --> 00:24:33,240 And it's you know, when you're when you're incubating ideas, think about this, too. 407 00:24:33,240 --> 00:24:36,460 If you're if you're that person who's got good ideas, and you just feel like you never 408 00:24:36,460 --> 00:24:39,480 have good ideas, everybody else tells you your ideas aren't very good. 409 00:24:39,480 --> 00:24:41,520 You might be in a very smart society, too. 410 00:24:41,520 --> 00:24:46,000 That might be part of the challenge is, you know, if you're if you're with a bunch of 411 00:24:46,000 --> 00:24:50,520 people who are generate ideas for a living, then sometimes they get kind of sick of listening 412 00:24:50,520 --> 00:24:53,280 to new ideas or really, I don't want to hear another idea. 413 00:24:53,280 --> 00:24:54,600 But the ideas are dime a dozen. 414 00:24:54,600 --> 00:24:55,720 You know, that's kind of the culture. 415 00:24:55,720 --> 00:25:01,240 So you know, everybody out there as a visionary, just know that while you do, I think you want 416 00:25:01,240 --> 00:25:04,760 to be careful with who you share your ideas with. 417 00:25:04,760 --> 00:25:07,040 I think it's also wise to start preparing. 418 00:25:07,040 --> 00:25:08,040 How do I be more bold? 419 00:25:08,040 --> 00:25:13,960 You know, and stick to my guns when I've got great solutions that our world won't benefit 420 00:25:13,960 --> 00:25:15,360 from you burying. 421 00:25:15,360 --> 00:25:17,480 So let's dive into the best side. 422 00:25:17,480 --> 00:25:19,200 Now, let's here we go with this. 423 00:25:19,200 --> 00:25:23,160 So what would you say your best experience in business or in leadership has been or what's 424 00:25:23,160 --> 00:25:27,640 been one of those city outcomes that you're just excited about that the world should be 425 00:25:27,640 --> 00:25:28,640 aware of? 426 00:25:28,640 --> 00:25:30,960 Feel free to go any direction you want with that. 427 00:25:30,960 --> 00:25:34,000 I just have a few ideas where I'm like, man, I really want to hear these stories, but I 428 00:25:34,000 --> 00:25:37,080 know we only have 45 minutes. 429 00:25:37,080 --> 00:25:41,960 Well, I wanted to add to I'll answer your question, but I did want to also add to what 430 00:25:41,960 --> 00:25:47,080 you just said, which I really love that, you know, this whole idea of there's there's lots 431 00:25:47,080 --> 00:25:50,480 of ideas, you know. 432 00:25:50,480 --> 00:25:57,680 And there's a bit there's an extra bit to that, which is look, we can have great conversations 433 00:25:57,680 --> 00:25:58,880 about ideas and we should. 434 00:25:58,880 --> 00:26:01,600 I mean, that's what makes being human human. 435 00:26:01,600 --> 00:26:07,080 And it's lovely to explore the possibilities. 436 00:26:07,080 --> 00:26:11,640 But ideas remain ideas, just thoughts if you don't act on them. 437 00:26:11,640 --> 00:26:15,680 And there's a real difference between the person who comes forward and says, I have 438 00:26:15,680 --> 00:26:21,200 this idea to change the world or to build a business or to do something important in 439 00:26:21,200 --> 00:26:29,120 my community and does nothing versus the person who says, I want to reduce poverty in my community. 440 00:26:29,120 --> 00:26:30,120 I have an idea. 441 00:26:30,120 --> 00:26:31,960 And then tomorrow they go out and they do it. 442 00:26:31,960 --> 00:26:33,960 Yeah, that's a there's a chasm there. 443 00:26:33,960 --> 00:26:34,960 So yeah. 444 00:26:34,960 --> 00:26:40,120 So again, be bold, do it, do it. 445 00:26:40,120 --> 00:26:44,800 You know, I posted the other day, just very simply, what are you waiting for? 446 00:26:44,800 --> 00:26:46,800 And this is something now I believe in. 447 00:26:46,800 --> 00:26:47,800 What are you waiting for? 448 00:26:47,800 --> 00:26:48,800 Like, really? 449 00:26:48,800 --> 00:26:54,160 And for everybody, the question and people came up with some funny answers and some people 450 00:26:54,160 --> 00:26:55,960 came up with some serious answers. 451 00:26:55,960 --> 00:26:58,360 And for every answer, I just said, do it, do it. 452 00:26:58,360 --> 00:27:05,840 You know, so now what's my best leadership experience or best experience at the city? 453 00:27:05,840 --> 00:27:06,840 Yeah, yeah. 454 00:27:06,840 --> 00:27:08,120 So I have one. 455 00:27:08,120 --> 00:27:09,120 I have one. 456 00:27:09,120 --> 00:27:10,120 I have a lot. 457 00:27:10,120 --> 00:27:14,000 I mean, I've I've I've I've over 30 years in business. 458 00:27:14,000 --> 00:27:15,920 So there's probably a few I could pick from. 459 00:27:15,920 --> 00:27:18,360 But I'll go to the city. 460 00:27:18,360 --> 00:27:26,640 And one of the things about working in a government position is and by the way, it's a great profession. 461 00:27:26,640 --> 00:27:27,640 It's a great place to work. 462 00:27:27,640 --> 00:27:28,640 It gets a lot. 463 00:27:28,640 --> 00:27:30,360 People say a lot about things about it. 464 00:27:30,360 --> 00:27:32,280 But you'll meet the smartest people. 465 00:27:32,280 --> 00:27:36,320 You meet the most passionate people who work in government a lot of the time. 466 00:27:36,320 --> 00:27:37,880 So it's a great it's a great world. 467 00:27:37,880 --> 00:27:42,800 And if you're in a city which is very connected to the people, you know, a state isn't the 468 00:27:42,800 --> 00:27:48,160 federal government is not very the gap is very large between the individual and the 469 00:27:48,160 --> 00:27:49,160 agency. 470 00:27:49,160 --> 00:27:53,280 But the city sometimes, you know, your mayor, you know, your council members, you know, 471 00:27:53,280 --> 00:27:54,280 you know. 472 00:27:54,280 --> 00:27:58,080 And so you're very close to the people that you're serving. 473 00:27:58,080 --> 00:28:03,520 And basically, I work for the city of Palo Alto, small community, but with a big footprint. 474 00:28:03,520 --> 00:28:05,560 And we knew like people knew me very well. 475 00:28:05,560 --> 00:28:09,080 And I knew a lot of people in the community. 476 00:28:09,080 --> 00:28:14,080 So this sounds so basic, but it's such a kind of representation of the kind of impact you 477 00:28:14,080 --> 00:28:15,080 can have. 478 00:28:15,080 --> 00:28:17,440 It's going back a few years now. 479 00:28:17,440 --> 00:28:22,920 You know, there was we were we were talking about whether we should be deploying Wi Fi. 480 00:28:22,920 --> 00:28:28,760 And you know, Wi Fi is not popular in the U.S. people outside the U.S. more popular 481 00:28:28,760 --> 00:28:33,960 because we have, you know, the fixed rates here and you know, it's not it's not a consumption 482 00:28:33,960 --> 00:28:35,260 based Wi Fi. 483 00:28:35,260 --> 00:28:39,840 So it hasn't been as race as big as it has been elsewhere. 484 00:28:39,840 --> 00:28:44,640 But we said there was there was this park that was close to city hall. 485 00:28:44,640 --> 00:28:50,080 And we said, let's try let's put some really high, very high speed, you know, Wi Fi Internet 486 00:28:50,080 --> 00:28:51,080 in that park. 487 00:28:51,080 --> 00:28:52,080 Yeah. 488 00:28:52,080 --> 00:28:53,520 And and just make it free. 489 00:28:53,520 --> 00:28:56,160 Make, you know, have people enjoy it. 490 00:28:56,160 --> 00:28:57,640 And I said, I'm happy to do that. 491 00:28:57,640 --> 00:29:00,920 But it needs to be very, very good experience. 492 00:29:00,920 --> 00:29:04,200 None of this sort of logging in or trying to find a password or you should be able to 493 00:29:04,200 --> 00:29:05,600 connect very fast. 494 00:29:05,600 --> 00:29:07,040 And it should be really good quality. 495 00:29:07,040 --> 00:29:11,440 I hate when I go to a place like airports in the world and you connect to their free 496 00:29:11,440 --> 00:29:14,280 Wi Fi and it's like not so great. 497 00:29:14,280 --> 00:29:21,480 Anyway, we did the work and I would pass this park every day on my on my way home. 498 00:29:21,480 --> 00:29:27,280 And what I discovered was, you know, I'd be driving past this little park and for four 499 00:29:27,280 --> 00:29:30,480 years I would pass it and there'd be a couple of people in there. 500 00:29:30,480 --> 00:29:35,580 But then I started to see on some evenings I would see many, many more people like groups 501 00:29:35,580 --> 00:29:39,760 of teams working together because they had excellent Wi Fi in the park. 502 00:29:39,760 --> 00:29:45,080 And I said, we made a little tweak and change the dynamic in that area. 503 00:29:45,080 --> 00:29:49,240 In that block, people were coming out of the buildings and actually socializing and connecting 504 00:29:49,240 --> 00:29:51,880 with each other in completely new ways. 505 00:29:51,880 --> 00:29:57,880 And it was this idea that, you know, you see the results of the work you do as opposed 506 00:29:57,880 --> 00:29:59,400 to being in the back office. 507 00:29:59,400 --> 00:30:01,360 And you never see any of the results. 508 00:30:01,360 --> 00:30:04,280 You don't see the way that you can change people's lives. 509 00:30:04,280 --> 00:30:08,680 Now, I know this is sort of that it's kind of a first world problem kind of thing I'm 510 00:30:08,680 --> 00:30:15,560 describing, but I wanted to share it more from the perspective of a characteristic of 511 00:30:15,560 --> 00:30:21,440 the kinds of things you can do in a government context where you see real impact to people 512 00:30:21,440 --> 00:30:22,440 very quickly. 513 00:30:22,440 --> 00:30:23,600 I love that. 514 00:30:23,600 --> 00:30:25,720 I also appreciate that you highlighted it. 515 00:30:25,720 --> 00:30:31,160 It feels like a first world problem, but I think you know as well as I do that it's not. 516 00:30:31,160 --> 00:30:35,880 You know, education is the core of civilization in many ways. 517 00:30:35,880 --> 00:30:41,720 And on a productive society, the book What Went Wrong, I felt was a fantastic book on 518 00:30:41,720 --> 00:30:47,600 the subject of the transfer of powers between the superpowers of the past to the superpowers 519 00:30:47,600 --> 00:30:49,000 of today. 520 00:30:49,000 --> 00:30:53,400 And to validate what you're talking about, when I was in Uruguay, it was 2007, 2009, 521 00:30:53,400 --> 00:30:57,920 while I was there, they gave every kid a little green laptop. 522 00:30:57,920 --> 00:31:01,880 And they also came out with Wi-Fi in the plazas for free. 523 00:31:01,880 --> 00:31:02,880 And it was fast. 524 00:31:02,880 --> 00:31:03,880 It was great Wi-Fi. 525 00:31:03,880 --> 00:31:10,040 And it was life altering, you know, from an education standpoint for those children to 526 00:31:10,040 --> 00:31:11,040 have access to those things. 527 00:31:11,040 --> 00:31:14,360 And I came home thinking that, oh, they must have done this here too. 528 00:31:14,360 --> 00:31:16,360 You know, and I said, nope. 529 00:31:16,360 --> 00:31:20,640 What I say is you get your own Wi-Fi access. 530 00:31:20,640 --> 00:31:24,920 And you know, iPhones came out and all its things, and we found ways to bridge the gap. 531 00:31:24,920 --> 00:31:30,520 But as societies, it's not about competing either. 532 00:31:30,520 --> 00:31:37,080 It's just about empowering people with access, empowering those we don't think about as well. 533 00:31:37,080 --> 00:31:42,400 Maybe yeah, you have an iPhone, but not everybody who lives in America is taking full advantage 534 00:31:42,400 --> 00:31:48,600 of or has the ability to privilege to use all of the first world components that we're 535 00:31:48,600 --> 00:31:49,600 blessed with. 536 00:31:49,600 --> 00:31:50,960 Thank you for sharing. 537 00:31:50,960 --> 00:31:53,720 I do think it's very valuable and important. 538 00:31:53,720 --> 00:31:59,600 If this was your last opportunity, Dr. Reikenthal, to help people, you know, and to really share 539 00:31:59,600 --> 00:32:02,360 one powerful lesson, what would it be? 540 00:32:02,360 --> 00:32:07,040 What would you share with us? 541 00:32:07,040 --> 00:32:11,160 You could tell I haven't seen the questions before because I have to think about them. 542 00:32:11,160 --> 00:32:12,160 I appreciate that. 543 00:32:12,160 --> 00:32:16,000 I'm not opposed to the pondering of silence. 544 00:32:16,000 --> 00:32:21,480 I think it's beautiful. 545 00:32:21,480 --> 00:32:31,160 So the only way I can think about this is what have I done that has made a difference? 546 00:32:31,160 --> 00:32:37,840 Not so much that the particular project, but what behavior really comes into play here. 547 00:32:37,840 --> 00:32:46,520 And I think I've so far had a pretty decent career and made a difference in many, many 548 00:32:46,520 --> 00:32:50,840 ways and people come to me and want advice on that a lot. 549 00:32:50,840 --> 00:32:57,360 They want to know what I do that's different and how I'm able to achieve the volume of 550 00:32:57,360 --> 00:33:02,960 things that I deliver, whether it's writing books or delivering video courses or helping 551 00:33:02,960 --> 00:33:06,800 communities around the world. 552 00:33:06,800 --> 00:33:08,240 So let me see if I can talk through this. 553 00:33:08,240 --> 00:33:14,000 The first thing is a lot of what I just said, a lot of what I do is a choice. 554 00:33:14,000 --> 00:33:17,080 And this is a bigger thought than most people realize. 555 00:33:17,080 --> 00:33:23,460 You know, every day, all of us have a set of choices about everything, right? 556 00:33:23,460 --> 00:33:28,140 What we do, where we go, who we're with, where we live. 557 00:33:28,140 --> 00:33:34,840 You know, by the way, who we are with and where we live are the two dimensions that 558 00:33:34,840 --> 00:33:38,160 have the biggest impact on outcomes in your life. 559 00:33:38,160 --> 00:33:39,760 And so there's a little nugget right there. 560 00:33:39,760 --> 00:33:45,040 So choose wisely who your partner is or who you spend your time with. 561 00:33:45,040 --> 00:33:52,240 And then you can change your game by if you have the luxury of being able to move, you 562 00:33:52,240 --> 00:33:53,500 can change the game hugely. 563 00:33:53,500 --> 00:33:55,640 So these are choices, right? 564 00:33:55,640 --> 00:34:02,840 And I think when I talk with friends and colleagues or family, I'm struck by how much they don't 565 00:34:02,840 --> 00:34:08,400 realize that many of the things they're doing are not only that they want to do or not only 566 00:34:08,400 --> 00:34:13,020 choices in the future, but where they are today are the result of the choices they've 567 00:34:13,020 --> 00:34:14,840 made in the past. 568 00:34:14,840 --> 00:34:19,020 The second thing is perseverance, perseverance. 569 00:34:19,020 --> 00:34:26,000 Maybe this is the most distinguishing characteristic of my experience and leadership over years 570 00:34:26,000 --> 00:34:31,300 is don't be put off by the first time someone says no again. 571 00:34:31,300 --> 00:34:37,640 Or just simply, you know, if you're pushed back, if something happens, if there's something 572 00:34:37,640 --> 00:34:43,400 that creates a limitation, figure out a new way or try again, right? 573 00:34:43,400 --> 00:34:47,120 I always say to my students, you know, there's a point at which you have to stop. 574 00:34:47,120 --> 00:34:54,760 You know, there's a lot of times when you can actually, you know, keep going, like just 575 00:34:54,760 --> 00:35:00,160 keep persevering regardless of the factors, the things that you think are limiting. 576 00:35:00,160 --> 00:35:04,520 The third one is going back to a bit of a trend here in our conversation is about being 577 00:35:04,520 --> 00:35:06,200 bold. 578 00:35:06,200 --> 00:35:11,640 We need people today and we have always needed them who are prepared to take bigger risks 579 00:35:11,640 --> 00:35:14,720 and do the bolder things. 580 00:35:14,720 --> 00:35:22,960 You know, that when I was in meetings with my teams or when a city manager asked me a 581 00:35:22,960 --> 00:35:27,760 question or said we couldn't do something, my answer was, why can't we? 582 00:35:27,760 --> 00:35:31,120 Or what do we need to do to make that happen? 583 00:35:31,120 --> 00:35:32,120 What's the thing in our way? 584 00:35:32,120 --> 00:35:34,760 Is it policy? 585 00:35:34,760 --> 00:35:35,760 Is it skill sets? 586 00:35:35,760 --> 00:35:36,760 Is it money? 587 00:35:36,760 --> 00:35:44,800 You know, let's figure out that and figure out how can we move forward. 588 00:35:44,800 --> 00:35:49,320 And I think the fourth one again, I know it's a bit repetitive, but it's worth repeating, 589 00:35:49,320 --> 00:35:57,720 is I made a lot of change in the organizations I joined in a very short amount of time. 590 00:35:57,720 --> 00:36:01,120 Sometimes it was overwhelming and certainly I got pushed back from certain people at certain 591 00:36:01,120 --> 00:36:02,120 times. 592 00:36:02,120 --> 00:36:08,320 But, you know, on balance, I created legacies and I made a difference. 593 00:36:08,320 --> 00:36:10,280 I'm not saying this personally. 594 00:36:10,280 --> 00:36:14,440 I'm saying I've been told this and people can see it. 595 00:36:14,440 --> 00:36:19,800 And so it's very humbling for me to know that and I'm glad I was able to make a difference 596 00:36:19,800 --> 00:36:22,720 because that's what I want to do every day. 597 00:36:22,720 --> 00:36:29,880 But it's this idea of that to create some urgency, if you are somebody who's building 598 00:36:29,880 --> 00:36:36,240 a startup or you have a role where you want to see change or you're a city leader, whatever 599 00:36:36,240 --> 00:36:41,760 it is that you're involved in in life, and it could be as a parent or even as a child, 600 00:36:41,760 --> 00:36:43,400 can you pick up the pace a little bit? 601 00:36:43,400 --> 00:36:51,240 Can you create a bit of urgency to how you see the future and what you're trying to achieve 602 00:36:51,240 --> 00:36:54,160 as an individual? 603 00:36:54,160 --> 00:36:59,400 So I think those are kind of a summary of some big ideas there. 604 00:36:59,400 --> 00:37:03,120 Just looking at the question again, lessons. 605 00:37:03,120 --> 00:37:04,360 You asked me for a powerful lesson. 606 00:37:04,360 --> 00:37:05,360 I gave four lessons. 607 00:37:05,360 --> 00:37:06,360 You did. 608 00:37:06,360 --> 00:37:09,120 You gave four. 609 00:37:09,120 --> 00:37:10,400 And I love how they stacked. 610 00:37:10,400 --> 00:37:16,600 It got my mind thinking as well in terms of stacking and choice is a massive one. 611 00:37:16,600 --> 00:37:18,800 Again, it can be so underestimated. 612 00:37:18,800 --> 00:37:22,560 We love to say, you know, well, I do and I don't. 613 00:37:22,560 --> 00:37:23,560 No, you do. 614 00:37:23,560 --> 00:37:24,560 You do have choice. 615 00:37:24,560 --> 00:37:28,040 In fact, you have lots of choices. 616 00:37:28,040 --> 00:37:31,800 It's just a matter of learning to think through what those choices are. 617 00:37:31,800 --> 00:37:36,200 And like you said, the ability to persevere as well through the tough aspects. 618 00:37:36,200 --> 00:37:44,760 When you can combine the power of choice with perseverance, you're talking about exponential 619 00:37:44,760 --> 00:37:46,560 impact on a life. 620 00:37:46,560 --> 00:37:49,600 I know this in terms of good and bad. 621 00:37:49,600 --> 00:37:52,680 I'm twice divorced. 622 00:37:52,680 --> 00:37:58,600 How I went through those divorces, I had choices for how that played out. 623 00:37:58,600 --> 00:38:02,920 I'm a single father of four and I got three kids in one city, another child, another, 624 00:38:02,920 --> 00:38:08,320 and I have constant choices for what type of job or career do I pursue? 625 00:38:08,320 --> 00:38:09,560 Do I keep being an entrepreneur? 626 00:38:09,560 --> 00:38:11,480 Do I not? 627 00:38:11,480 --> 00:38:17,240 And it's empowering, as overwhelming as it can be, it's also empowering to be able to 628 00:38:17,240 --> 00:38:23,160 say, you know what, this is still my choice for how I show up as a dad, whether I do the 629 00:38:23,160 --> 00:38:24,160 dishes or not today. 630 00:38:24,160 --> 00:38:30,160 When I get groceries for everybody or I don't, we have so many choices that we often take 631 00:38:30,160 --> 00:38:31,160 for granted. 632 00:38:31,160 --> 00:38:33,320 Can I add to that a little bit? 633 00:38:33,320 --> 00:38:34,320 Yeah, please do. 634 00:38:34,320 --> 00:38:40,680 First of all, thank you for sharing such a personal aspect there. 635 00:38:40,680 --> 00:38:45,760 That's profoundly important and I know it's hard to do that sometimes. 636 00:38:45,760 --> 00:38:50,120 So thank you for sharing with me and with all the people who would listen and watch. 637 00:38:50,120 --> 00:38:51,880 We've not met before, so maybe others know that. 638 00:38:51,880 --> 00:38:52,880 I did not know that. 639 00:38:52,880 --> 00:38:53,880 No, it's okay. 640 00:38:53,880 --> 00:38:55,840 There's a lot of people who don't. 641 00:38:55,840 --> 00:38:56,840 So thank you for that. 642 00:38:56,840 --> 00:38:58,960 I was going to say two parts. 643 00:38:58,960 --> 00:39:05,000 One is there's not a lack of naivety on my part that there are some decisions or choices 644 00:39:05,000 --> 00:39:06,080 you can't choose. 645 00:39:06,080 --> 00:39:09,960 So I want to be real clear to those listening thinking, oh, it's very easy for a guy in 646 00:39:09,960 --> 00:39:14,400 Silicon Valley who is doing well or whatever to say these things. 647 00:39:14,400 --> 00:39:19,440 No, I travel to all parts of the world and I see people in very, very difficult situations 648 00:39:19,440 --> 00:39:20,760 that they don't have a choice over. 649 00:39:20,760 --> 00:39:25,520 So I want to be real clear that we're talking about the things where you do have control. 650 00:39:25,520 --> 00:39:31,600 And I think the important takeaway is sure there are things you are just the way they 651 00:39:31,600 --> 00:39:32,880 are. 652 00:39:32,880 --> 00:39:34,600 That's what you've been handed. 653 00:39:34,600 --> 00:39:36,520 But let's look at the things where you do have choices. 654 00:39:36,520 --> 00:39:40,800 And that's where I want to put the focus. 655 00:39:40,800 --> 00:39:42,600 And just wanted to be clear about that. 656 00:39:42,600 --> 00:39:43,600 Thank you for that. 657 00:39:43,600 --> 00:39:44,600 Yeah. 658 00:39:44,600 --> 00:39:47,680 I mean, it's that Man's Search for Meaning, I think, is the book. 659 00:39:47,680 --> 00:39:48,680 I haven't read it. 660 00:39:48,680 --> 00:39:52,040 I just reference so often that I've pretty much read it through all the people who've 661 00:39:52,040 --> 00:39:54,400 quoted it in different facets. 662 00:39:54,400 --> 00:40:00,060 But certainly my choices are very different than somebody who lives in a concentration 663 00:40:00,060 --> 00:40:02,160 camp in North Korea. 664 00:40:02,160 --> 00:40:07,080 I have a plethora of different style choices and a certain cushion and comfort level that 665 00:40:07,080 --> 00:40:09,520 those individuals don't have. 666 00:40:09,520 --> 00:40:16,440 And I'm so amazed at the people who live through far more difficult circumstances than I have, 667 00:40:16,440 --> 00:40:23,080 yet have been able to find a power within themselves to choose peace or even exercise 668 00:40:23,080 --> 00:40:29,520 happiness and screen conditions that I would personally have a hard time not being miserable 669 00:40:29,520 --> 00:40:31,720 in. 670 00:40:31,720 --> 00:40:33,600 And so and you talked about cities. 671 00:40:33,600 --> 00:40:39,080 I hope that maybe there's some young kid out there or somebody in their life that's like, 672 00:40:39,080 --> 00:40:40,080 you know what? 673 00:40:40,080 --> 00:40:41,080 I can make a difference in my city. 674 00:40:41,080 --> 00:40:43,680 And here's this and wants to go that route because of what you've shared. 675 00:40:43,680 --> 00:40:47,080 It reminded me, I did a consultation with the city of Converse. 676 00:40:47,080 --> 00:40:48,800 I said, I live in San Antonio. 677 00:40:48,800 --> 00:40:51,280 San Antonio, you probably know it well. 678 00:40:51,280 --> 00:40:53,760 It's growing like crazy right now. 679 00:40:53,760 --> 00:40:56,800 And it's off the charts, the amount of construction being done, et cetera. 680 00:40:56,800 --> 00:41:03,840 So Converse was this little bit forgotten town that as I was going to meet with the 681 00:41:03,840 --> 00:41:09,760 city manager about growth and marketing their campaigns for what their growth is going to 682 00:41:09,760 --> 00:41:18,800 look like, well, it was like, oh my gosh, the plans for growth in this little suburb 683 00:41:18,800 --> 00:41:20,440 were incredible. 684 00:41:20,440 --> 00:41:25,560 And the commitment of the city manager house talking to you on that was amazing as well. 685 00:41:25,560 --> 00:41:31,400 So I'm happy that you highlighted the fact that it doesn't matter what level of government, 686 00:41:31,400 --> 00:41:35,480 but specifically you're talking about local governments, the commitment, the passion, 687 00:41:35,480 --> 00:41:39,840 the plans, the execution that's taking place. 688 00:41:39,840 --> 00:41:41,280 It's something to behold. 689 00:41:41,280 --> 00:41:47,000 And it's also a very beautiful vision to be a part of if you have the opportunity to do 690 00:41:47,000 --> 00:41:48,000 so. 691 00:41:48,000 --> 00:41:49,000 So thank you for highlighting that. 692 00:41:49,000 --> 00:41:54,880 I do want to spend a couple of minutes on humanfuture.io and what you're building with 693 00:41:54,880 --> 00:41:55,880 that. 694 00:41:55,880 --> 00:41:56,880 I don't know a lot about it. 695 00:41:56,880 --> 00:42:03,520 I just know it obviously it's grand and it's presentation with the galaxy there. 696 00:42:03,520 --> 00:42:05,800 But let's dive into that. 697 00:42:05,800 --> 00:42:06,800 What is humanfuture? 698 00:42:06,800 --> 00:42:07,800 What are you doing with it? 699 00:42:07,800 --> 00:42:08,800 Why should we watch it? 700 00:42:08,800 --> 00:42:09,800 Oh my goodness. 701 00:42:09,800 --> 00:42:14,400 Yeah, that's a very timely question. 702 00:42:14,400 --> 00:42:24,440 So I left the city my last full-time job as a salaried person about it's almost over 703 00:42:24,440 --> 00:42:25,440 five years now. 704 00:42:25,440 --> 00:42:30,280 By the way, I had a great time at the city, but working for yourself, building your own 705 00:42:30,280 --> 00:42:32,720 business is just pure joy for me. 706 00:42:32,720 --> 00:42:34,760 What it translates to is freedom. 707 00:42:34,760 --> 00:42:37,200 I love the freedom. 708 00:42:37,200 --> 00:42:41,560 That's the best outcome of all to make my own choices as we've spoken about. 709 00:42:41,560 --> 00:42:44,800 So if you're on the fence about whether you should build your own business or work for 710 00:42:44,800 --> 00:42:52,800 somebody else, it's not really any type of choice that I can tell. 711 00:42:52,800 --> 00:42:57,440 If you've got the energy and the passion and the desire, just go for it. 712 00:42:57,440 --> 00:43:05,440 So when I left, I was continuing to grow some of the relationships that I had formed over 713 00:43:05,440 --> 00:43:12,040 the previous few years to deliver it to some academic organizations, to some other businesses. 714 00:43:12,040 --> 00:43:17,620 In fact, I was able to convert work that I couldn't charge for as a city leader. 715 00:43:17,620 --> 00:43:23,320 Only I could because I was no longer having to fulfill the requirements of working in 716 00:43:23,320 --> 00:43:24,640 government. 717 00:43:24,640 --> 00:43:29,480 So I could be free to choose customers and get paid. 718 00:43:29,480 --> 00:43:32,440 But I needed a brand. 719 00:43:32,440 --> 00:43:39,800 I wanted to over time build a brand that would represent my bigger aspiration for delivering 720 00:43:39,800 --> 00:43:44,140 strategy and education to all types of organizations. 721 00:43:44,140 --> 00:43:47,680 So this is where I spun up Human Future. 722 00:43:47,680 --> 00:43:51,700 Sometimes with a business, it's about finding the right name before anything else and not 723 00:43:51,700 --> 00:43:54,560 knowing exactly where you're going to take it. 724 00:43:54,560 --> 00:43:56,120 But the two words, right? 725 00:43:56,120 --> 00:43:58,300 First of all, human. 726 00:43:58,300 --> 00:44:01,800 Even my book, my bestselling book on the future of cities, the very first line in the book 727 00:44:01,800 --> 00:44:05,680 is this is a book about people. 728 00:44:05,680 --> 00:44:13,140 And people are often amazed because they think of me as the computer science guy, the technologist. 729 00:44:13,140 --> 00:44:18,320 But I am fundamentally driven by positive outcomes for human beings, for a better human 730 00:44:18,320 --> 00:44:19,480 experience. 731 00:44:19,480 --> 00:44:23,320 And then future is that's my sort of it's in my core. 732 00:44:23,320 --> 00:44:28,880 For 30 years, I've been helping all sorts of people and organizations try to anticipate 733 00:44:28,880 --> 00:44:37,080 change and in particular to evaluate and figure out what the impact will be of different technologies. 734 00:44:37,080 --> 00:44:44,480 Back in 2008, I was already talking about the metaverse and 3D internet. 735 00:44:44,480 --> 00:44:46,880 And of course, sometimes I'm too early. 736 00:44:46,880 --> 00:44:51,480 But that was 15 years before, you know, Mark Zuckerberg brought it up. 737 00:44:51,480 --> 00:44:53,760 And still it's a tough it's a tough sell for now. 738 00:44:53,760 --> 00:44:56,760 But so I think we still continue to be ahead of that topic. 739 00:44:56,760 --> 00:45:01,200 For example, voice recognition was another one that now has clearly been embedded in 740 00:45:01,200 --> 00:45:03,520 so many aspects of our lives. 741 00:45:03,520 --> 00:45:05,360 So what is this future? 742 00:45:05,360 --> 00:45:08,480 So primarily today, I work with a number of partners. 743 00:45:08,480 --> 00:45:17,440 We deliver traditional consulting services related to like how to make sense of AI or 744 00:45:17,440 --> 00:45:19,240 create a strategy around AI. 745 00:45:19,240 --> 00:45:25,320 You know, what big data, you know, things like blockchain and the metaverse and things 746 00:45:25,320 --> 00:45:28,000 like even a bit further out quantum computing. 747 00:45:28,000 --> 00:45:34,960 So we we take the big impact of game changing technologies and we help organizations build 748 00:45:34,960 --> 00:45:39,200 strategies around that, whether it's kind of early preparation or actually activating 749 00:45:39,200 --> 00:45:40,720 and doing stuff about it. 750 00:45:40,720 --> 00:45:45,080 The second part is because this is core to who I am is education. 751 00:45:45,080 --> 00:45:47,640 So I'm doing workshops and doing keynotes. 752 00:45:47,640 --> 00:45:53,040 I just came I just finished a world tour, actually a world speaking tour, travel around 753 00:45:53,040 --> 00:45:56,000 the world and over 25 times over the last few months. 754 00:45:56,000 --> 00:45:59,400 It's crazy, but loved every minute of it. 755 00:45:59,400 --> 00:46:04,520 So you know, I I evangelize, I evangelize a champion, a positive change in the world. 756 00:46:04,520 --> 00:46:11,920 So you might find me on a stage in Guatemala or Estonia or Paris or, you know, or Auckland 757 00:46:11,920 --> 00:46:14,520 and New Zealand at any point in time. 758 00:46:14,520 --> 00:46:16,880 And the final point is investments. 759 00:46:16,880 --> 00:46:22,960 We we it's not only just talking and advising, but we want to actually put our money where 760 00:46:22,960 --> 00:46:26,280 our mouth is that we we do help social impact businesses. 761 00:46:26,280 --> 00:46:31,280 We are interested in in helping get started. 762 00:46:31,280 --> 00:46:37,480 Startups can that can that have the potential to make a positive difference in the world. 763 00:46:37,480 --> 00:46:39,200 So that's where we're at right now. 764 00:46:39,200 --> 00:46:41,280 Doing very well every year of the last five years. 765 00:46:41,280 --> 00:46:42,760 Got better and better. 766 00:46:42,760 --> 00:46:47,640 This will be our best year yet in terms of growth and reach. 767 00:46:47,640 --> 00:46:55,400 And and but next year we're beginning to think about plans for an even bigger use of the 768 00:46:55,400 --> 00:47:03,840 brand and going into different areas and all driven singularly driven by making the world 769 00:47:03,840 --> 00:47:05,520 a better place tomorrow. 770 00:47:05,520 --> 00:47:07,440 That's the only thing that I care about. 771 00:47:07,440 --> 00:47:13,120 That's the only thing is if we're going to do if we're asked to do work or somebody suggests 772 00:47:13,120 --> 00:47:19,920 we should do work that doesn't have making the world a better place somewhere at its 773 00:47:19,920 --> 00:47:21,580 core, I'm not interested. 774 00:47:21,580 --> 00:47:26,480 So that's what we're going to do with the with the business and 24 and beyond. 775 00:47:26,480 --> 00:47:27,480 That's awesome. 776 00:47:27,480 --> 00:47:28,480 Dr. I can tell. 777 00:47:28,480 --> 00:47:32,600 Thank you so much for being on the show and for sharing this vision with us. 778 00:47:32,600 --> 00:47:33,600 I really do. 779 00:47:33,600 --> 00:47:35,000 I hope to have you back soon. 780 00:47:35,000 --> 00:47:39,360 I would like to dive in now that we've got like our our foundation laid. 781 00:47:39,360 --> 00:47:43,080 I'd love to be able to dive in deep into what you're doing in the world of AI, what you're 782 00:47:43,080 --> 00:47:49,200 doing with these bigger companies, creating some exposure for some of those who understand 783 00:47:49,200 --> 00:47:52,520 we've heard it Chad, you be the Chad, you be the Chad, you be like we keep hearing it 784 00:47:52,520 --> 00:47:53,800 over and over. 785 00:47:53,800 --> 00:47:57,640 But I finally started exploring it a couple of weeks ago, too, and just been it's just 786 00:47:57,640 --> 00:48:00,680 been mind blowing what we've been able to use it for, even though we're just in the 787 00:48:00,680 --> 00:48:03,720 fringes of what's going on. 788 00:48:03,720 --> 00:48:09,120 So if we can rope you into coming back on stage with us over here, it would it would 789 00:48:09,120 --> 00:48:10,720 be such an honor. 790 00:48:10,720 --> 00:48:13,160 Where can where can people connect with you if they want to connect to the where's the 791 00:48:13,160 --> 00:48:14,480 best place to do so? 792 00:48:14,480 --> 00:48:15,560 Sure, sure. 793 00:48:15,560 --> 00:48:20,120 So I'm happy to come back and talk about what's going on with AI. 794 00:48:20,120 --> 00:48:22,920 It is it is hard to overstate it. 795 00:48:22,920 --> 00:48:26,200 It is remarkable what we're doing right now and where we're headed. 796 00:48:26,200 --> 00:48:27,680 So lovely. 797 00:48:27,680 --> 00:48:29,200 Love to talk about that. 798 00:48:29,200 --> 00:48:35,040 I'm very accessible, by the way, very people can find me very easily, very active on LinkedIn. 799 00:48:35,040 --> 00:48:37,080 So that's an easy one. 800 00:48:37,080 --> 00:48:40,120 I also use I'm going to call it Twitter because I don't want to change it. 801 00:48:40,120 --> 00:48:45,000 Yeah, like Twitter and I'm going to you can find me on Twitter.com. 802 00:48:45,000 --> 00:48:47,760 But I also have a personal website, Rikenthal.com. 803 00:48:47,760 --> 00:48:49,200 It's my last name. 804 00:48:49,200 --> 00:48:54,000 R E I C H E N T A L.com for the folks that aren't watching the video. 805 00:48:54,000 --> 00:49:02,000 And a lot of my updates and free events and free content and videos are there as well 806 00:49:02,000 --> 00:49:03,280 as some of the premium stuff. 807 00:49:03,280 --> 00:49:09,960 But I have to say, I give away an awful lot more than I take. 808 00:49:09,960 --> 00:49:12,960 So there's an awful lot for people there. 809 00:49:12,960 --> 00:49:13,960 And I would welcome. 810 00:49:13,960 --> 00:49:18,280 I'm happy to chat with all sorts of people with all sorts of ideas at any time. 811 00:49:18,280 --> 00:49:19,600 So please do reach out. 812 00:49:19,600 --> 00:49:21,600 I have an open door policy. 813 00:49:21,600 --> 00:49:22,600 Love to see everyone. 814 00:49:22,600 --> 00:49:23,600 Awesome. 815 00:49:23,600 --> 00:49:24,600 Vision Pros. 816 00:49:24,600 --> 00:49:28,400 We'll make sure that those links are in the show notes so that you can you can access Jonathan 817 00:49:28,400 --> 00:49:29,400 whenever you need to. 818 00:49:29,400 --> 00:49:33,000 Thank you for being so available for putting in the work you've done. 819 00:49:33,000 --> 00:49:35,040 And Vision Pros, you guys have a phenomenal day. 820 00:49:35,040 --> 00:49:36,040 We'll see you on the next show. 821 00:49:36,040 --> 00:49:37,360 Thank you for being here today. 822 00:49:37,360 --> 00:49:39,840 I'm really happy that you tuned in to Vision Pros Live. 823 00:49:39,840 --> 00:49:44,640 I'm looking forward to seeing your reactions as these episodes continue to move forward. 824 00:49:44,640 --> 00:49:46,240 This is going to get more and more fun. 825 00:49:46,240 --> 00:49:48,280 We'll have more and more engagement as well. 826 00:49:48,280 --> 00:49:50,640 We'll invite people to participate in the show. 827 00:49:50,640 --> 00:50:15,160 And thank you for.