1 00:00:00,000 --> 00:00:01,240 They're like, go, go. 2 00:00:01,240 --> 00:00:02,080 All right, cool. 3 00:00:02,080 --> 00:00:03,920 Thanks, I appreciate you, man. 4 00:00:03,920 --> 00:00:06,380 So yeah, as I mentioned, when I grow up, 5 00:00:06,380 --> 00:00:08,280 I wanna be like you, man. 6 00:00:08,280 --> 00:00:12,420 So leadership wise, like, did you start young in leadership? 7 00:00:12,420 --> 00:00:13,480 Did you figure it out late? 8 00:00:13,480 --> 00:00:14,880 What's the secret? 9 00:00:14,880 --> 00:00:17,520 Sure, I guess it kind of fell into my lap naturally. 10 00:00:17,520 --> 00:00:19,040 I guess when you say that, 11 00:00:19,040 --> 00:00:21,800 the first thing that comes to mind would be high school. 12 00:00:21,800 --> 00:00:24,520 Did things like student government and journalism, 13 00:00:24,520 --> 00:00:27,400 which led me to positions where I'm often talking to people 14 00:00:27,400 --> 00:00:29,840 and trying to kind of learn about their needs and wants, 15 00:00:29,840 --> 00:00:32,040 and then figure out like how that can drive with mine. 16 00:00:32,040 --> 00:00:32,920 So that's probably where it first. 17 00:00:32,920 --> 00:00:36,120 All right, welcome in to Vision Pros Live. 18 00:00:36,120 --> 00:00:38,200 With Jackson Calame, I'm your show host. 19 00:00:38,200 --> 00:00:40,880 We will be doing interviews for visionary entrepreneurs 20 00:00:40,880 --> 00:00:42,840 and guest leaders who are building 21 00:00:42,840 --> 00:00:44,360 fantastic visions out there. 22 00:00:44,360 --> 00:00:47,360 ["Vision Pros Live"] 23 00:00:53,240 --> 00:00:55,560 All right, welcome in to Vision Pros Live. 24 00:00:55,560 --> 00:00:57,400 I'm your host, Jackson Calame, 25 00:00:57,400 --> 00:00:59,480 founder and CEO of First Class Business. 26 00:00:59,480 --> 00:01:02,560 And today's episode features somebody 27 00:01:02,560 --> 00:01:05,920 who I have extreme, extreme respect for. 28 00:01:05,920 --> 00:01:08,600 And I'm so excited to make him a long-term friend in life. 29 00:01:08,600 --> 00:01:11,760 I hope he sticks around because I did this series 30 00:01:11,760 --> 00:01:14,200 on LinkedIn with LinkedIn Automation, 31 00:01:14,200 --> 00:01:16,420 where I've got my messages going, right? 32 00:01:16,420 --> 00:01:18,400 And you always want to create a message 33 00:01:18,400 --> 00:01:21,920 that's inviting, open-ended, 34 00:01:21,920 --> 00:01:25,040 allows people to realize that you have a purpose 35 00:01:25,040 --> 00:01:25,880 that matters, right? 36 00:01:25,880 --> 00:01:26,960 So here was mine. 37 00:01:26,960 --> 00:01:29,120 And if you want to use this for yours, fantastic. 38 00:01:29,120 --> 00:01:30,120 I'd love to see it go viral. 39 00:01:30,120 --> 00:01:31,120 I think it's a good subject. 40 00:01:31,120 --> 00:01:35,020 I said, can I get your opinion on leadership? 41 00:01:35,020 --> 00:01:38,480 And so we had a lot of really positive responses to that. 42 00:01:38,480 --> 00:01:40,100 We had a lot of negative responses too. 43 00:01:40,100 --> 00:01:43,820 In fact, we got more negative responses than I anticipated. 44 00:01:43,820 --> 00:01:46,720 And people who were in amazing leadership positions 45 00:01:46,720 --> 00:01:49,160 who acted beyond childish, and I get it. 46 00:01:49,160 --> 00:01:52,840 You can hate against the spam world, 47 00:01:52,840 --> 00:01:55,360 but when you're slamming the door 48 00:01:55,360 --> 00:01:57,080 on good people with good intent, 49 00:01:57,080 --> 00:01:59,560 that you get mail of automation every day. 50 00:01:59,560 --> 00:02:00,720 Some that's good, some that's bad. 51 00:02:00,720 --> 00:02:02,960 Anyway, I'm getting off topic here. 52 00:02:02,960 --> 00:02:05,640 I got tons, I got hundreds of great responses. 53 00:02:05,640 --> 00:02:08,440 And hands down, Ryan Giordano's 54 00:02:08,440 --> 00:02:10,840 was my absolute favorite response. 55 00:02:10,840 --> 00:02:13,880 And I really loved his take on leadership, 56 00:02:13,880 --> 00:02:15,560 and it made me dive deeper and deeper with him. 57 00:02:15,560 --> 00:02:17,240 We became friends over the matter. 58 00:02:17,240 --> 00:02:19,400 We masterminded the subject a little bit after that. 59 00:02:19,400 --> 00:02:21,440 And so today's gonna be a treat to have him on. 60 00:02:21,440 --> 00:02:23,680 Now, before I bring Ryan on, 61 00:02:23,680 --> 00:02:25,220 I want to announce our sponsors. 62 00:02:25,220 --> 00:02:27,560 You'll notice we have two new sponsors 63 00:02:27,560 --> 00:02:28,580 up here in the corner. 64 00:02:28,580 --> 00:02:30,240 We still love Able Health, by the way. 65 00:02:30,240 --> 00:02:32,600 We still love Rick at Epiphany. 66 00:02:32,600 --> 00:02:34,560 And there's just an amazing opportunity 67 00:02:34,560 --> 00:02:38,600 to showcase more great value to the world. 68 00:02:38,600 --> 00:02:43,000 CapShow is our hidden secret for creating our content 69 00:02:43,000 --> 00:02:45,000 for our show, post show. 70 00:02:45,000 --> 00:02:45,820 What does that mean? 71 00:02:45,820 --> 00:02:47,880 We upload the episodes to CapShow. 72 00:02:47,880 --> 00:02:51,600 And then CapShow's AI, they call it, 73 00:02:51,600 --> 00:02:53,720 they have this little phrase about humanity 74 00:02:53,720 --> 00:02:55,560 where they put a little AI in the humanity aspect. 75 00:02:55,560 --> 00:02:58,120 They're very dedicated to the personal touch and experience, 76 00:02:58,120 --> 00:03:01,160 but they've trained this AI to do a really good job 77 00:03:01,160 --> 00:03:03,760 of breaking down all of what I say 78 00:03:03,760 --> 00:03:07,440 and Ryan says in the show to create social media posts, 79 00:03:07,440 --> 00:03:09,880 to create LinkedIn articles, blogs, et cetera. 80 00:03:09,880 --> 00:03:12,920 You can literally go through and just click on these buttons 81 00:03:12,920 --> 00:03:15,600 to get all the content generated that you need, 82 00:03:15,600 --> 00:03:18,460 which allows you not to have to go into incubation mode. 83 00:03:18,460 --> 00:03:22,100 You can be in superior creative genius mode, 84 00:03:22,100 --> 00:03:23,600 and you can be in the mode where you're like, 85 00:03:23,600 --> 00:03:25,840 wow, okay, I can now assess in here 86 00:03:25,840 --> 00:03:28,180 which aspects of the puzzle I want to pull together 87 00:03:28,180 --> 00:03:30,560 to create shorts and reels and things of that nature. 88 00:03:30,560 --> 00:03:32,640 Creative Studio takes that even a step further 89 00:03:32,640 --> 00:03:34,600 and it does audio sound bites. 90 00:03:34,600 --> 00:03:36,040 And I haven't explored the depths. 91 00:03:36,040 --> 00:03:38,480 In fact, Jaime knows more than me about all the features, 92 00:03:38,480 --> 00:03:40,640 but one of the things that I love the most about CapShow 93 00:03:40,640 --> 00:03:42,160 is the community behind it. 94 00:03:42,160 --> 00:03:44,880 So we actually get to go in and participate 95 00:03:44,880 --> 00:03:47,040 in these masterminds that they do. 96 00:03:47,040 --> 00:03:49,240 They talk just about how to podcast. 97 00:03:49,240 --> 00:03:50,080 We're new to this. 98 00:03:50,080 --> 00:03:51,720 Like we're doing the best we can to make sure 99 00:03:51,720 --> 00:03:53,620 that every show that comes out is awesome. 100 00:03:53,620 --> 00:03:55,460 But at the end of the day, 101 00:03:55,460 --> 00:03:56,880 we're gonna get more and more awesome 102 00:03:56,880 --> 00:03:58,640 as we collaborate with minds like theirs. 103 00:03:58,640 --> 00:04:02,360 So they're working with more than 100 to 1,000 entrepreneurs 104 00:04:02,360 --> 00:04:04,120 somewhere in that range, 105 00:04:04,120 --> 00:04:06,280 building out podcasts and scaling and growing. 106 00:04:06,280 --> 00:04:09,800 So they're getting all of the insider secrets 107 00:04:09,800 --> 00:04:11,480 and then they're turning around to their community 108 00:04:11,480 --> 00:04:14,520 and sharing those as much as they can, 109 00:04:14,520 --> 00:04:17,060 as authentically, as profoundly as they can. 110 00:04:17,060 --> 00:04:19,460 I love the way the team portrays themselves 111 00:04:19,460 --> 00:04:20,600 and how they engage with people. 112 00:04:20,600 --> 00:04:22,560 It has been so fun to be part of that. 113 00:04:22,560 --> 00:04:27,040 So if you're looking for a system to advance your reach 114 00:04:27,040 --> 00:04:28,320 and create content for you, 115 00:04:28,320 --> 00:04:30,760 so you're not stuck on the content treadmill 116 00:04:30,760 --> 00:04:33,040 of just like trying to think of things to write, 117 00:04:33,040 --> 00:04:34,320 I hate doing that. 118 00:04:34,320 --> 00:04:36,500 And it's just not, it's not as authentic. 119 00:04:36,500 --> 00:04:38,400 Then consider doing your own show 120 00:04:38,400 --> 00:04:42,000 and consider of course using CapShow with live videos, 121 00:04:42,000 --> 00:04:43,480 videos that you've done in the past, et cetera, 122 00:04:43,480 --> 00:04:44,560 to create your content. 123 00:04:44,560 --> 00:04:45,520 It is a blessing. 124 00:04:45,520 --> 00:04:48,720 And now that also leads us to Icon Maker Live. 125 00:04:48,720 --> 00:04:51,560 We hosted Cheryl last week and Cheryl's partner 126 00:04:51,560 --> 00:04:53,840 with Tom Matson, Cheryl Plouffe, by the way. 127 00:04:53,840 --> 00:04:56,080 I don't know if it's Plouffe. 128 00:04:56,080 --> 00:04:58,840 I gotta get it right, or Plouffe. 129 00:04:58,840 --> 00:05:00,360 But part of that problem for me 130 00:05:00,360 --> 00:05:01,640 is I speak Spanish fluently. 131 00:05:01,640 --> 00:05:04,900 And so my nature is to go to the open O's 132 00:05:04,900 --> 00:05:06,600 and the open O sounds. 133 00:05:06,600 --> 00:05:08,760 So Cheryl, forgive me, my friend. 134 00:05:08,760 --> 00:05:10,480 But anyway, I'm distracting from the subject. 135 00:05:10,480 --> 00:05:12,560 Icon Maker Live is happening at the end of this month 136 00:05:12,560 --> 00:05:15,120 and they're going to have a thousand people 137 00:05:15,120 --> 00:05:16,720 at this virtual event conference, 138 00:05:16,720 --> 00:05:19,720 20 who are live in person in Charleston, South Carolina. 139 00:05:19,720 --> 00:05:22,200 I'm also going to go and attend this event 140 00:05:22,200 --> 00:05:24,480 where they're showing podcasters 141 00:05:24,480 --> 00:05:28,380 how to launch seven figure podcasts. 142 00:05:28,380 --> 00:05:33,040 By the way, Tom Matson has launched more than 80 businesses 143 00:05:33,040 --> 00:05:34,520 over his lifetime. 144 00:05:34,520 --> 00:05:37,740 And he knows a lot about distribution, 145 00:05:37,740 --> 00:05:39,600 coaching, how to show up on camera. 146 00:05:39,600 --> 00:05:43,000 Cheryl as well spent more than 20,000 hours 147 00:05:43,000 --> 00:05:46,860 in broadcast journalism, being on TV, rocking the mic, 148 00:05:46,860 --> 00:05:49,200 not stopping to say words like, I'm like I do. 149 00:05:49,200 --> 00:05:51,140 She's a great presenter, she's a great trainer. 150 00:05:51,140 --> 00:05:52,720 She's also extremely empathetic 151 00:05:52,720 --> 00:05:56,480 and has an amazing way of helping you feel comfortable 152 00:05:56,480 --> 00:06:00,180 in that environment when you may not be as polished 153 00:06:00,180 --> 00:06:01,640 as others rather than condescending. 154 00:06:01,640 --> 00:06:03,720 So I've absolutely loved getting to know them 155 00:06:03,720 --> 00:06:05,220 and seeing what they're building. 156 00:06:05,220 --> 00:06:06,380 If you want to check that out, 157 00:06:06,380 --> 00:06:11,140 Icon Maker Live has a general admission, 158 00:06:11,140 --> 00:06:14,060 I think for around $97 and that's to get access 159 00:06:14,060 --> 00:06:15,580 to several of the days. 160 00:06:15,580 --> 00:06:18,880 And there's a VIP experience where you get post-event access 161 00:06:18,880 --> 00:06:20,880 to each of the leaders and speakers 162 00:06:20,880 --> 00:06:21,740 that have their own sessions. 163 00:06:21,740 --> 00:06:24,700 It's all broken down on icommakerlive.com, 164 00:06:24,700 --> 00:06:27,640 which we just updated the copy for by the way, 165 00:06:27,640 --> 00:06:29,840 and made it a little bit more streamlined 166 00:06:29,840 --> 00:06:32,080 to help make sure that the messaging was clear as possible 167 00:06:32,080 --> 00:06:33,340 so people understand the value 168 00:06:33,340 --> 00:06:34,280 that they're going to be throwing down 169 00:06:34,280 --> 00:06:35,240 at this amazing conference. 170 00:06:35,240 --> 00:06:37,560 So we're very excited to be involved in that. 171 00:06:37,560 --> 00:06:38,780 Grateful to have them as a sponsor. 172 00:06:38,780 --> 00:06:42,300 And I would say more important than all of those agendas 173 00:06:42,300 --> 00:06:43,620 is the Water Project. 174 00:06:43,620 --> 00:06:45,880 There are people in this world who, you know, 175 00:06:45,880 --> 00:06:47,960 I don't want to cry, I don't want to make you cry, 176 00:06:47,960 --> 00:06:50,480 but they don't have water, clean drinking water. 177 00:06:50,480 --> 00:06:52,920 And there are people dying because of this 178 00:06:52,920 --> 00:06:54,200 on a regular basis. 179 00:06:54,200 --> 00:06:57,200 And so if you're crying right now, again, my apologies, 180 00:06:57,200 --> 00:06:58,960 but at the same time, if you're crying 181 00:06:58,960 --> 00:07:01,040 and you happen to have an extra dollar in your hand, 182 00:07:01,040 --> 00:07:04,400 then do us all a favor, please go to the Water Project, 183 00:07:04,400 --> 00:07:06,360 donate, it will make you feel good. 184 00:07:06,360 --> 00:07:08,400 And the process of also getting to help somebody 185 00:07:08,400 --> 00:07:10,080 with the essentials that they need in life 186 00:07:10,080 --> 00:07:12,520 in order to survive and have a chance 187 00:07:12,520 --> 00:07:13,600 at thriving in this world. 188 00:07:13,600 --> 00:07:16,840 We have an amazing opportunity to impact in that regard. 189 00:07:16,840 --> 00:07:20,800 So without further ado, Ryan Jordan is going to be coming on. 190 00:07:20,800 --> 00:07:21,860 We're going to be talking about leadership. 191 00:07:21,860 --> 00:07:23,760 We're going to be talking about his company, Growth Wave. 192 00:07:23,760 --> 00:07:25,480 We're going to be talking about, 193 00:07:25,480 --> 00:07:27,760 it was something I had never heard before, 194 00:07:27,760 --> 00:07:31,600 the Sunday, something about Sundays, blues at night. 195 00:07:31,600 --> 00:07:32,520 You have to teach me this, Ryan. 196 00:07:32,520 --> 00:07:34,160 This is a corporate concept. 197 00:07:34,160 --> 00:07:37,400 And so I don't spend a lot of time in corporate America. 198 00:07:37,400 --> 00:07:38,840 I spend a lot of time with startups 199 00:07:38,840 --> 00:07:40,240 and fast growing companies. 200 00:07:40,240 --> 00:07:44,440 And so I've avoided that bureaucracy for a long time 201 00:07:44,440 --> 00:07:48,200 because I was not a leader cut out for it. 202 00:07:48,200 --> 00:07:49,920 To be honest with you, that was me. 203 00:07:49,920 --> 00:07:52,280 I had a lot to learn about leadership 204 00:07:52,280 --> 00:07:54,360 throughout my 20s, early 30s. 205 00:07:54,360 --> 00:07:57,420 And I continue to look at how can I be the best leader 206 00:07:57,420 --> 00:07:59,280 possible for those that I serve. 207 00:07:59,280 --> 00:08:01,720 And it's people like Ryan who I'm pulling around myself 208 00:08:01,720 --> 00:08:04,600 saying, man, I would love the wisdom that you have. 209 00:08:04,600 --> 00:08:07,480 So with that said, this is very much a personal episode 210 00:08:07,480 --> 00:08:09,920 as much as it is knowing that this is going to help 211 00:08:09,920 --> 00:08:14,360 other great entrepreneurs out there who would benefit 212 00:08:14,360 --> 00:08:16,640 tremendously from learning how to make more space 213 00:08:16,640 --> 00:08:19,160 and create more inspiration for those that they teach. 214 00:08:19,160 --> 00:08:21,000 And so Ryan, without further ado, 215 00:08:21,000 --> 00:08:22,600 thank you so much for being here today 216 00:08:22,600 --> 00:08:24,760 and honoring us with your time and presence. 217 00:08:24,760 --> 00:08:25,600 Thanks for having me. 218 00:08:25,600 --> 00:08:27,240 I'm excited to talk about the Sunday Scaries 219 00:08:27,240 --> 00:08:29,320 and many of the things in that space. 220 00:08:29,320 --> 00:08:32,120 The Sunday blues is pretty close, so I love it. 221 00:08:32,120 --> 00:08:34,040 There it is, Sunday Scaries, I love that. 222 00:08:34,040 --> 00:08:36,920 And that concept comes from the idea, 223 00:08:36,920 --> 00:08:40,080 what I understood of it was that people who on Sunday night 224 00:08:40,080 --> 00:08:43,720 are kind of dreading going back to work on Monday, 225 00:08:43,720 --> 00:08:45,120 going back to that office environment 226 00:08:45,120 --> 00:08:46,760 where they have to go through the drudgery of work. 227 00:08:46,760 --> 00:08:51,120 And I haven't had that experience in a very long time. 228 00:08:51,120 --> 00:08:53,600 Oh, well, since 2020 when it was the only time 229 00:08:53,600 --> 00:08:56,400 I went back into an office was when everybody escaped offices, 230 00:08:56,400 --> 00:08:57,720 I went back into it. 231 00:08:57,720 --> 00:09:00,920 And by the end of that experience, I have an inkling, 232 00:09:00,920 --> 00:09:03,420 I know what it was like to work in that environment 233 00:09:03,420 --> 00:09:05,800 where you just are not connected anymore. 234 00:09:05,800 --> 00:09:08,960 But that's a very small experience for somebody 235 00:09:08,960 --> 00:09:11,640 who's 35 now. 236 00:09:11,640 --> 00:09:16,640 I haven't had jobs like that, but I do see the office 237 00:09:17,120 --> 00:09:19,880 and I don't find it funny because I can't relate to it. 238 00:09:19,880 --> 00:09:21,800 But I know what lots of people do. 239 00:09:21,800 --> 00:09:25,920 So what the heck are Sunday Scaries 240 00:09:25,920 --> 00:09:28,040 and how do you overcome them? 241 00:09:29,040 --> 00:09:30,360 Yeah, wonderful question. 242 00:09:30,360 --> 00:09:32,480 Well, so it's a term that kind of emerged 243 00:09:32,480 --> 00:09:34,560 more from like a cultural phenomenon, 244 00:09:34,560 --> 00:09:36,600 which maybe sounds like giving a fancy title 245 00:09:36,600 --> 00:09:38,220 to just what I'm actually describing, 246 00:09:38,220 --> 00:09:41,080 which I think is people who drink or consume drugs 247 00:09:41,080 --> 00:09:43,020 or do other things to kind of numb themselves 248 00:09:43,020 --> 00:09:44,780 from the pain that they associate with work 249 00:09:44,780 --> 00:09:45,900 over the weekends. 250 00:09:45,900 --> 00:09:47,560 And then when they wake up on a Sunday and they're like, 251 00:09:47,560 --> 00:09:50,240 ooh, like I just ignored this feeling all weekend, 252 00:09:50,240 --> 00:09:51,560 now I've got the Sunday Scaries. 253 00:09:51,560 --> 00:09:54,000 So that's really the first time I heard it was more like, 254 00:09:54,000 --> 00:09:55,240 I've been kind of numbing myself 255 00:09:55,240 --> 00:09:56,540 and now I have to face this thing. 256 00:09:56,540 --> 00:09:57,880 And I'm nervous about that. 257 00:09:57,880 --> 00:10:00,000 Over time that phrase has caught on 258 00:10:00,000 --> 00:10:01,060 and it's more relatable. 259 00:10:01,060 --> 00:10:03,120 So I think you hear more and more people describing it. 260 00:10:03,120 --> 00:10:04,440 And when they said the Sunday Scaries, 261 00:10:04,440 --> 00:10:06,840 they're not necessarily saying I was hung over. 262 00:10:06,840 --> 00:10:09,680 They're just saying, I feel the pit of my stomach 263 00:10:09,680 --> 00:10:10,520 dropping out. 264 00:10:10,520 --> 00:10:13,320 I feel nervousness around re-approaching work. 265 00:10:13,320 --> 00:10:16,360 If you really start to ask like what's going on there, 266 00:10:16,360 --> 00:10:19,320 yeah, it's numbing or kind of ignoring or neglecting 267 00:10:19,320 --> 00:10:20,920 something that they know they're gonna have to face 268 00:10:20,920 --> 00:10:21,760 in the future. 269 00:10:21,760 --> 00:10:23,060 And we all know what that feels like. 270 00:10:23,060 --> 00:10:25,440 Yes, and entrepreneurs and visionaries, 271 00:10:25,440 --> 00:10:28,360 like I think a lot of us are able to protect our brains 272 00:10:28,360 --> 00:10:30,200 and our hearts from those realities, 273 00:10:30,200 --> 00:10:32,800 but we're not doing ourselves any services 274 00:10:32,800 --> 00:10:36,000 by forgetting that so many people out there face this. 275 00:10:36,000 --> 00:10:38,640 And so Sunday Scaries, munchies, 276 00:10:38,640 --> 00:10:41,160 I know that also sounds like a synonym for some people 277 00:10:41,160 --> 00:10:43,480 in that respect based on what you said. 278 00:10:43,480 --> 00:10:48,080 And then the other one that came to mind was quiet quitting. 279 00:10:48,080 --> 00:10:49,740 That became really popular last year 280 00:10:49,740 --> 00:10:52,620 from what I saw based on articles. 281 00:10:52,620 --> 00:10:57,400 And so that's another element that people are having to face 282 00:10:57,400 --> 00:10:59,640 and that leaders need to get ahead of. 283 00:10:59,640 --> 00:11:02,520 So let's talk real quick, Ryan, 284 00:11:02,520 --> 00:11:04,520 who should be listening right now? 285 00:11:04,520 --> 00:11:06,560 Why should they listen to you? 286 00:11:06,560 --> 00:11:08,600 You look 19, I know you're not. 287 00:11:08,600 --> 00:11:11,620 And what are they going to get out of today's show? 288 00:11:12,580 --> 00:11:13,920 Well, I'm getting to the age where it's hard to realize 289 00:11:13,920 --> 00:11:14,760 that's a compliment. 290 00:11:14,760 --> 00:11:17,240 It used to be a hindrance in life to look younger. 291 00:11:17,240 --> 00:11:18,700 Now I'm starting to appreciate it as a compliment. 292 00:11:18,700 --> 00:11:19,640 So thank you. 293 00:11:19,640 --> 00:11:22,440 So I appreciate that. 294 00:11:22,440 --> 00:11:24,040 My background is in the corporate world. 295 00:11:24,040 --> 00:11:25,840 I've spent 10 years working at tech companies 296 00:11:25,840 --> 00:11:26,840 out in Silicon Valley. 297 00:11:26,840 --> 00:11:30,520 And usually my function, my reason for being there 298 00:11:30,520 --> 00:11:33,080 is to help keep employees engaged in their work. 299 00:11:33,080 --> 00:11:34,360 That's the number one focus. 300 00:11:34,360 --> 00:11:35,880 There's a bunch of different ways that we do that. 301 00:11:35,880 --> 00:11:37,640 There's different ways that it's measured, 302 00:11:37,640 --> 00:11:39,960 but you can consider that the common denominator underneath 303 00:11:39,960 --> 00:11:43,240 is how do we keep people excited and engaged in their work? 304 00:11:43,240 --> 00:11:45,280 Not just from the perspective of keeping them trapped 305 00:11:45,280 --> 00:11:47,880 at a company, but keeping them legitimately excited 306 00:11:47,880 --> 00:11:49,520 and interested in what they're doing. 307 00:11:49,520 --> 00:11:52,200 And so I strike a balance between figuring out 308 00:11:52,200 --> 00:11:53,560 what companies feel they need 309 00:11:53,560 --> 00:11:54,680 and what people feel they need 310 00:11:54,680 --> 00:11:57,840 and trying to create solutions that meet in the middle. 311 00:11:57,840 --> 00:11:58,680 I love that. 312 00:11:58,680 --> 00:12:00,160 You worked, go ahead, go ahead, go ahead. 313 00:12:00,160 --> 00:12:01,000 I'm just gonna add. 314 00:12:01,000 --> 00:12:03,000 So I've mostly been in the background, 315 00:12:03,000 --> 00:12:04,000 in the corporate background. 316 00:12:04,000 --> 00:12:05,520 But I wanna tell everyone that's listening, 317 00:12:05,520 --> 00:12:08,400 I've also spent the past 18 months working for myself. 318 00:12:08,400 --> 00:12:09,880 So I was always curious. 319 00:12:09,880 --> 00:12:12,240 It's great to have value through an organization, 320 00:12:12,240 --> 00:12:14,480 through a full-time job, but I really was curious, 321 00:12:14,480 --> 00:12:15,920 like, am I valuable on my own? 322 00:12:15,920 --> 00:12:17,120 Which sounds like a sad question, 323 00:12:17,120 --> 00:12:19,400 but I think it's important for all of us to explore. 324 00:12:19,400 --> 00:12:22,480 So I spent the past 18 months doing private coaching 325 00:12:22,480 --> 00:12:24,600 and also being hired through contracts 326 00:12:24,600 --> 00:12:26,600 by companies to coach inside of their companies. 327 00:12:26,600 --> 00:12:28,240 That's what I've been up to recently. 328 00:12:28,240 --> 00:12:29,760 Brother, I would just want you to imagine, 329 00:12:29,760 --> 00:12:31,040 you don't have to close your eyes on this, 330 00:12:31,040 --> 00:12:34,720 but hear what I say, know that if I was on a stage 331 00:12:34,720 --> 00:12:37,240 with 100,000 people in front of us and I told you, 332 00:12:37,240 --> 00:12:42,240 Ryan, you are beyond valuable on your own. 333 00:12:42,440 --> 00:12:45,600 You would have a standing ovation right now. 334 00:12:45,600 --> 00:12:46,440 You really would. 335 00:12:46,440 --> 00:12:47,280 Yeah, I appreciate that. 336 00:12:47,280 --> 00:12:49,920 And try to, I just encourage you and invite you 337 00:12:49,920 --> 00:12:53,760 to internalize the reality of that because you are. 338 00:12:53,760 --> 00:12:55,120 You're showing up in a great way to serve. 339 00:12:55,120 --> 00:12:57,360 Now I wanna get to go back a little bit 340 00:12:57,360 --> 00:12:59,880 of that corporate reality because your corporates 341 00:12:59,880 --> 00:13:04,480 are some of the dream jobs that I think a lot of people, 342 00:13:04,480 --> 00:13:07,240 especially young folks are like, oh my gosh, 343 00:13:07,240 --> 00:13:09,160 I would love to work for those environments. 344 00:13:09,160 --> 00:13:11,200 And they were environments that were smart enough 345 00:13:11,200 --> 00:13:14,560 to hire somebody to do exactly what you were designed to do. 346 00:13:14,560 --> 00:13:15,800 They probably wasn't perfect, 347 00:13:15,800 --> 00:13:17,760 but if I remember correctly, 348 00:13:17,760 --> 00:13:19,520 was Pandora one of those companies? 349 00:13:19,520 --> 00:13:20,360 Yes, yeah. 350 00:13:20,360 --> 00:13:21,200 Yeah, that caught my eye. 351 00:13:21,200 --> 00:13:23,120 I was like, ooh, who would have Pandora? 352 00:13:23,120 --> 00:13:24,360 I was like, that's gotta be amazing. 353 00:13:24,360 --> 00:13:25,200 That's gonna be so cool. 354 00:13:25,200 --> 00:13:26,440 It's probably just fun and music all the, 355 00:13:26,440 --> 00:13:28,480 and I know it's not, but. 356 00:13:28,480 --> 00:13:30,240 The surprising amount was, yes. 357 00:13:30,240 --> 00:13:31,520 Oh, that's so cool. 358 00:13:31,520 --> 00:13:34,400 So yeah, this is the jobs that even entrepreneurs 359 00:13:34,400 --> 00:13:36,080 can be jealous of. 360 00:13:36,080 --> 00:13:37,680 And I will admit that. 361 00:13:37,680 --> 00:13:41,720 So thank you for the authentic walkthrough 362 00:13:41,720 --> 00:13:44,680 of how it can be scary to go out on your own. 363 00:13:44,680 --> 00:13:47,160 But let's talk first about what are some 364 00:13:47,160 --> 00:13:50,680 of the other companies that you worked for 365 00:13:50,680 --> 00:13:53,800 that people have heard of and are aware of in the world? 366 00:13:53,800 --> 00:13:55,680 Sure, I mean, you might have to be in this space. 367 00:13:55,680 --> 00:13:57,160 I think the goal is to not have to be 368 00:13:57,160 --> 00:13:58,160 and start to hear them. 369 00:13:58,160 --> 00:14:00,640 Pandora is certainly probably the most reputable. 370 00:14:00,640 --> 00:14:01,760 The other two companies I spent, 371 00:14:01,760 --> 00:14:03,760 so I was there for three and a half years at Pandora. 372 00:14:03,760 --> 00:14:05,080 Three and a half years at Pandora. 373 00:14:05,080 --> 00:14:07,120 That's a lot of time to gain a lot of insight. 374 00:14:07,120 --> 00:14:09,760 Yes, and it did set a pretty unfair bar 375 00:14:09,760 --> 00:14:12,080 for what work life could be like at a company 376 00:14:12,080 --> 00:14:13,760 because we did have concert breaks 377 00:14:13,760 --> 00:14:15,120 in the middle of the day sometimes. 378 00:14:15,120 --> 00:14:16,160 That's true. 379 00:14:16,160 --> 00:14:17,000 So that was fantastic. 380 00:14:17,000 --> 00:14:18,000 Oh, wow. 381 00:14:18,000 --> 00:14:20,880 But the two other companies that I've spent time at, 382 00:14:20,880 --> 00:14:22,680 so I worked at a company called Blend, 383 00:14:22,680 --> 00:14:25,800 which is they essentially digitize the mortgage process 384 00:14:25,800 --> 00:14:28,200 so that banks and other types of lenders 385 00:14:28,200 --> 00:14:30,560 can help people not have to fill out paper applications. 386 00:14:30,560 --> 00:14:32,640 And that's way underselling what they're doing 387 00:14:32,640 --> 00:14:33,480 and what they're capable of. 388 00:14:33,480 --> 00:14:34,760 But that's kind of how I did it 389 00:14:34,760 --> 00:14:36,920 because it helps speed up that process. 390 00:14:36,920 --> 00:14:38,440 It's hard to compete with Pandora. 391 00:14:38,440 --> 00:14:39,280 Yeah. 392 00:14:39,280 --> 00:14:41,400 Yeah, and then the other place I've worked 393 00:14:41,400 --> 00:14:42,640 is a company called Gong, 394 00:14:42,640 --> 00:14:45,360 and they do like a sales recording software. 395 00:14:45,360 --> 00:14:46,840 And again, I'm probably underselling it, 396 00:14:46,840 --> 00:14:49,400 but what they do here is that they record conversations 397 00:14:49,400 --> 00:14:51,160 like this, especially if I was say, 398 00:14:51,160 --> 00:14:52,640 trying to sell you on something, 399 00:14:52,640 --> 00:14:54,960 and then it allows me to analyze the call afterwards. 400 00:14:54,960 --> 00:14:56,800 And so I worked there for a year 401 00:14:56,800 --> 00:14:58,280 and learned a lot about that as well. 402 00:14:58,280 --> 00:14:59,440 Okay, that's good. 403 00:14:59,440 --> 00:15:01,240 I'm glad I at least have a connection with that one 404 00:15:01,240 --> 00:15:04,240 because as I was president of a solar company 405 00:15:04,240 --> 00:15:08,320 whose name I won't mention, for good reasons, 406 00:15:08,320 --> 00:15:12,200 but for good reasons in that you don't want to work 407 00:15:12,200 --> 00:15:14,560 with that company, I will say that. 408 00:15:14,560 --> 00:15:16,200 Now let's go back to Gong now. 409 00:15:16,200 --> 00:15:19,200 I was researching all of these different softwares 410 00:15:19,200 --> 00:15:23,560 for the sales team in terms of what are we gonna use 411 00:15:23,560 --> 00:15:28,080 to track the return rate, 412 00:15:28,080 --> 00:15:29,600 what we're gonna use to track, 413 00:15:29,600 --> 00:15:31,560 quality of call assurance and all that stuff. 414 00:15:31,560 --> 00:15:33,760 And that was one of the entities that had 415 00:15:33,760 --> 00:15:36,520 some of the more impressive case study materials 416 00:15:36,520 --> 00:15:38,560 to help you understand the value of what you were getting. 417 00:15:38,560 --> 00:15:41,760 There was a lot of little concepts that I learned, 418 00:15:41,760 --> 00:15:45,640 even as a seasoned sales individual, 419 00:15:45,640 --> 00:15:49,280 I was like, ooh, I should have known this as a manager. 420 00:15:49,280 --> 00:15:52,880 Oh, cool, these reports, I never ran these before. 421 00:15:52,880 --> 00:15:54,400 There's a whole checklist of ways 422 00:15:54,400 --> 00:15:56,240 that can be more valuable to companies in the future. 423 00:15:56,240 --> 00:15:58,560 So I was definitely impressed with that. 424 00:15:58,560 --> 00:16:01,280 And I can see that you can read their materials 425 00:16:01,280 --> 00:16:05,040 and you can feel the power of the company culture behind it. 426 00:16:05,040 --> 00:16:06,920 And that's usually a great sign. 427 00:16:06,920 --> 00:16:08,640 I wanna digress though, 428 00:16:08,640 --> 00:16:10,480 and we're going all over the map right now guys, 429 00:16:10,480 --> 00:16:12,040 but there's just some cool things. 430 00:16:12,040 --> 00:16:16,080 Pandora concerts, who performed? 431 00:16:16,080 --> 00:16:18,440 Are these bands that we know that came in to do concerts? 432 00:16:18,440 --> 00:16:20,160 Yeah, yeah, yeah. 433 00:16:20,160 --> 00:16:21,000 I mean, it was a pretty cool, 434 00:16:21,000 --> 00:16:22,400 I mean, from my perspective, 435 00:16:22,400 --> 00:16:23,920 it looked like an employee perk, right? 436 00:16:23,920 --> 00:16:25,440 Like you're getting to essentially like- 437 00:16:25,440 --> 00:16:26,360 Absolutely. 438 00:16:26,360 --> 00:16:27,960 The first time someone, my manager said, 439 00:16:27,960 --> 00:16:30,200 yeah, we're gonna go watch, 440 00:16:30,200 --> 00:16:31,800 Third Eye Blind or someone like that, 441 00:16:31,800 --> 00:16:33,080 do a couple of tracks. 442 00:16:33,080 --> 00:16:35,560 And you're like, so I can get it from my desk 443 00:16:35,560 --> 00:16:36,380 and stop working. 444 00:16:36,380 --> 00:16:37,800 And they're like, yeah, come on. 445 00:16:37,800 --> 00:16:40,520 And it's pretty incredible. 446 00:16:40,520 --> 00:16:41,880 But what was going on behind the scenes, 447 00:16:41,880 --> 00:16:43,080 which I think is even more intelligent 448 00:16:43,080 --> 00:16:45,040 from a business perspective is that 449 00:16:45,040 --> 00:16:46,380 they were bringing in bands 450 00:16:46,380 --> 00:16:48,560 to also show them their data on Pandora. 451 00:16:48,560 --> 00:16:50,280 So band comes into the office, 452 00:16:50,280 --> 00:16:53,040 they get to see where are people listening to their music, 453 00:16:53,040 --> 00:16:53,960 like geographically, 454 00:16:53,960 --> 00:16:56,600 so that they could maybe think about how to build a tour. 455 00:16:56,600 --> 00:16:58,680 They might get information on like what age groups 456 00:16:58,680 --> 00:16:59,520 and another, you know, 457 00:16:59,520 --> 00:17:01,160 there's not a ton of information available, 458 00:17:01,160 --> 00:17:02,520 but whatever Pandora had access to, 459 00:17:02,520 --> 00:17:03,600 they're willing to share. 460 00:17:03,600 --> 00:17:04,880 So artists can better understand 461 00:17:04,880 --> 00:17:05,880 and connect with their audience, 462 00:17:05,880 --> 00:17:07,400 what I think is so important. 463 00:17:07,400 --> 00:17:08,400 Oh my gosh. 464 00:17:08,400 --> 00:17:12,400 That is like the most brilliant element 465 00:17:12,400 --> 00:17:15,160 of sales strategy I've ever heard too, 466 00:17:15,160 --> 00:17:17,400 because Pandora, when I looked it up, 467 00:17:17,400 --> 00:17:18,840 when I was with Restaurant Connect 468 00:17:18,840 --> 00:17:20,200 and running that company, 469 00:17:20,200 --> 00:17:23,440 we were looking for distribution advertising opportunities. 470 00:17:23,440 --> 00:17:24,820 I thought it might be a good opportunity. 471 00:17:24,820 --> 00:17:25,880 So I called Pandora up 472 00:17:25,880 --> 00:17:27,760 and I got my quote for $10,000 a month 473 00:17:27,760 --> 00:17:29,560 and stuck my tail between my legs 474 00:17:29,560 --> 00:17:32,560 and walked away terrified. 475 00:17:32,560 --> 00:17:34,240 I'm like, oh my gosh, that's amazing. 476 00:17:34,240 --> 00:17:35,240 That would be so cool to do. 477 00:17:35,240 --> 00:17:38,280 But so they're bringing the bands in, 478 00:17:38,280 --> 00:17:40,080 having this experience with them, 479 00:17:40,080 --> 00:17:42,760 creating this camaraderie experience, 480 00:17:42,760 --> 00:17:46,760 like where it's just, it's an experiential opportunity. 481 00:17:46,760 --> 00:17:48,820 And then it's like, well, 482 00:17:48,820 --> 00:17:52,280 why would you not run your tour 483 00:17:52,280 --> 00:17:54,360 through the Pandora advertising platform? 484 00:17:54,360 --> 00:17:56,400 You got all these raving fans here at this place too. 485 00:17:56,400 --> 00:17:58,280 They now love us and are gonna support us well. 486 00:17:58,280 --> 00:18:03,280 Like what a brilliant way to honor the prospect 487 00:18:04,660 --> 00:18:07,840 and showcase your capabilities at the same time 488 00:18:07,840 --> 00:18:11,400 while massively improving a work-life balance, 489 00:18:11,400 --> 00:18:14,480 culture type thing that you're never gonna get 490 00:18:14,480 --> 00:18:16,240 at most other companies. 491 00:18:16,240 --> 00:18:18,080 It's like almost a once in a lifetime opportunity 492 00:18:18,080 --> 00:18:19,600 for everybody involved. 493 00:18:19,600 --> 00:18:20,940 Yeah, it was pretty powerful stuff. 494 00:18:20,940 --> 00:18:23,320 And as you pointed out there just at the end, 495 00:18:23,320 --> 00:18:25,760 it's a lot of companies struggle with, 496 00:18:25,760 --> 00:18:27,400 they message that it's important to take breaks, 497 00:18:27,400 --> 00:18:29,600 but they struggle to find ways to actually implement 498 00:18:29,600 --> 00:18:30,480 and structure that. 499 00:18:30,480 --> 00:18:33,280 And so this, I don't think it was designed for this reason, 500 00:18:33,280 --> 00:18:35,220 but it had a really nice effect of like, 501 00:18:35,220 --> 00:18:38,000 usually the shows were sometimes between 11 and one. 502 00:18:38,000 --> 00:18:39,080 And so it was around lunch, 503 00:18:39,080 --> 00:18:41,280 but it never necessarily overlapped with lunch, 504 00:18:41,280 --> 00:18:44,160 but you were encouraged to, yeah, go take 20, 30 minutes 505 00:18:44,160 --> 00:18:46,420 and listen to a band play a couple of tracks. 506 00:18:46,420 --> 00:18:47,520 And it was usually acoustic, 507 00:18:47,520 --> 00:18:49,000 but occasionally they'd bring a full setup. 508 00:18:49,000 --> 00:18:51,040 And yeah, it provided a nice break 509 00:18:51,040 --> 00:18:53,360 and a way for employees from teams 510 00:18:53,360 --> 00:18:55,080 that may not sit together and normally interact 511 00:18:55,080 --> 00:18:56,320 to also kind of connect with each other. 512 00:18:56,320 --> 00:18:58,320 You'd be sitting on a couch watching a band, 513 00:18:58,320 --> 00:18:59,680 but then on the way there and on the way back, 514 00:18:59,680 --> 00:19:01,840 you'd be talking to someone from a different department 515 00:19:01,840 --> 00:19:03,140 learning what they're focused on, 516 00:19:03,140 --> 00:19:06,000 which is a good way to kind of infuse more collaboration 517 00:19:06,000 --> 00:19:07,360 with the company too. 518 00:19:07,360 --> 00:19:08,200 Wow, okay. 519 00:19:08,200 --> 00:19:10,620 So that leads me to a deeper question 520 00:19:10,620 --> 00:19:12,400 for the more experienced entrepreneurs, 521 00:19:12,400 --> 00:19:16,320 the bigger company opportunities that are out there. 522 00:19:16,320 --> 00:19:17,240 If you're listening to this, 523 00:19:17,240 --> 00:19:19,640 this is gonna be an important opportunity 524 00:19:19,640 --> 00:19:22,080 to learn some super wisdom from Ryan. 525 00:19:22,080 --> 00:19:24,580 So I think one of the fears that a company would have 526 00:19:24,580 --> 00:19:29,480 with implementing such a reality is the repercussions, right? 527 00:19:29,480 --> 00:19:31,640 And I think of startups that I worked with 528 00:19:31,640 --> 00:19:34,520 where beer pong was every Thursday 529 00:19:34,520 --> 00:19:36,880 and people were getting slammed and hammered. 530 00:19:36,880 --> 00:19:40,000 Here I was with my Dr. Pepper and me and Kelly 531 00:19:40,000 --> 00:19:43,200 at our own little table, somewhat participating, 532 00:19:43,200 --> 00:19:44,560 but we didn't drink. 533 00:19:44,560 --> 00:19:46,800 And so we watched everybody else get slammed 534 00:19:46,800 --> 00:19:48,400 and drunk on Thursdays. 535 00:19:48,400 --> 00:19:50,000 We went back to work and did our stuff. 536 00:19:50,000 --> 00:19:51,960 And there was this awkward culture 537 00:19:51,960 --> 00:19:56,960 of no productivity taking place on days like that. 538 00:19:57,880 --> 00:20:00,680 And then there's of course the liabilities that could exist. 539 00:20:00,680 --> 00:20:03,520 So you guys could have like full on mosh pits 540 00:20:03,520 --> 00:20:04,640 in this company. 541 00:20:04,640 --> 00:20:09,200 And I'm imagining like people doing cake stands 542 00:20:09,200 --> 00:20:11,160 and things like that in the opposite Pandora, 543 00:20:11,160 --> 00:20:13,080 but I have a feeling it didn't go that far. 544 00:20:13,080 --> 00:20:14,360 How do you set the precedence 545 00:20:14,360 --> 00:20:17,720 of creating a fun environment like that, 546 00:20:17,720 --> 00:20:22,520 but controlling the rules enough to where you don't kill it, 547 00:20:22,520 --> 00:20:24,680 but you still allow it to happen 548 00:20:24,680 --> 00:20:27,760 and manage the emotions of, whoa. 549 00:20:27,760 --> 00:20:31,600 Like whereas if you just have a plain boring office, right? 550 00:20:31,600 --> 00:20:33,680 You can manage emotions. 551 00:20:33,680 --> 00:20:36,560 It seems like you can manage emotions with more control, 552 00:20:36,560 --> 00:20:39,720 but lay down the wisdom on this, Ryan. 553 00:20:39,720 --> 00:20:41,160 I'm just gonna talk to you. 554 00:20:41,160 --> 00:20:43,720 Yeah, I suppose from a baseline, like a couple of things. 555 00:20:43,720 --> 00:20:46,160 I mean, there were no mosh pits as far as I saw. 556 00:20:46,160 --> 00:20:49,120 Generally this was like an acoustic thing happening 557 00:20:49,120 --> 00:20:50,560 like feet from your desk. 558 00:20:50,560 --> 00:20:52,840 So you can picture a wide open office plan 559 00:20:52,840 --> 00:20:55,480 and we had a space, literally just a giant whiteboard 560 00:20:55,480 --> 00:20:56,960 and an open area with some couches. 561 00:20:56,960 --> 00:20:58,480 And one thing that was kind of cool 562 00:20:58,480 --> 00:20:59,960 and also kept the tone kind of mellow 563 00:20:59,960 --> 00:21:02,160 is that we would have some of the design team 564 00:21:02,160 --> 00:21:04,800 like in the hours leading up to that concert 565 00:21:04,800 --> 00:21:07,640 would actually use whiteboard pens to draw the artist's name 566 00:21:07,640 --> 00:21:09,640 like a really artistic way. 567 00:21:09,640 --> 00:21:11,680 So it would say, again, I'm using the same example 568 00:21:11,680 --> 00:21:12,520 but like third eye blind 569 00:21:12,520 --> 00:21:14,640 and they would draw it in a really creative way. 570 00:21:14,640 --> 00:21:16,960 And then that would become some kind of like art 571 00:21:16,960 --> 00:21:18,240 that would get used and things like that, 572 00:21:18,240 --> 00:21:19,320 which I thought was cool. 573 00:21:19,320 --> 00:21:22,840 But here's the real answer to that, which is, 574 00:21:22,840 --> 00:21:24,240 and this is actually where more of my work 575 00:21:24,240 --> 00:21:25,560 and my focus comes in. 576 00:21:25,560 --> 00:21:27,280 There was like a very known thing 577 00:21:27,280 --> 00:21:30,480 that usually probably after six months to 12 months, 578 00:21:30,480 --> 00:21:32,440 people stopped going to these concerts. 579 00:21:32,440 --> 00:21:34,480 And anyone who was new to the company 580 00:21:34,480 --> 00:21:35,600 would be shocked by that. 581 00:21:35,600 --> 00:21:37,240 Like when I first heard that I didn't believe it. 582 00:21:37,240 --> 00:21:39,160 And then you'd hear some band is coming in 583 00:21:39,160 --> 00:21:40,960 and you'd go, hey, everyone wanna go? 584 00:21:40,960 --> 00:21:42,720 And people like, eh, kind of busy. 585 00:21:42,720 --> 00:21:45,440 So it's one of those things where 586 00:21:45,440 --> 00:21:47,280 we get used to the nice things that we have. 587 00:21:47,280 --> 00:21:48,880 And this is not me critiquing anybody, 588 00:21:48,880 --> 00:21:52,720 but I think I'm trying to think of a comparison in life. 589 00:21:52,720 --> 00:21:54,040 Like we always want that nicer car. 590 00:21:54,040 --> 00:21:55,520 And then the moment you have it, 591 00:21:55,520 --> 00:21:57,520 a year later, you're like, now I need a nicer, nicer car. 592 00:21:57,520 --> 00:22:00,320 And I think that same effect shows up here. 593 00:22:00,320 --> 00:22:03,080 We're like concerts at work, amazing. 594 00:22:03,080 --> 00:22:04,600 And then a year in, you're like concert, 595 00:22:04,600 --> 00:22:06,040 is it like one of my top 10? 596 00:22:06,040 --> 00:22:07,520 No, okay, then I'm gonna keep working. 597 00:22:07,520 --> 00:22:09,520 And I don't think we had a particular 598 00:22:09,520 --> 00:22:12,480 like harsh working culture. 599 00:22:12,480 --> 00:22:14,880 It was just a matter of, I think people get used to things 600 00:22:14,880 --> 00:22:16,720 and it almost becomes less valuable 601 00:22:16,720 --> 00:22:19,000 as it becomes like always available to you. 602 00:22:19,000 --> 00:22:20,520 And yeah, people start focusing on work. 603 00:22:20,520 --> 00:22:22,160 So unfortunately we kind of pleased ourselves, 604 00:22:22,160 --> 00:22:24,280 which is what I'm more interested in resolving. 605 00:22:24,280 --> 00:22:27,120 How do we help people not do that just for the, 606 00:22:27,120 --> 00:22:28,760 if it is driven by the appearance of working, 607 00:22:28,760 --> 00:22:30,640 then I worry about that. 608 00:22:30,640 --> 00:22:33,800 Okay, so when you talk about the, 609 00:22:33,800 --> 00:22:36,520 are you just talking about wanting to see more cultures 610 00:22:36,520 --> 00:22:40,400 open to the point where people can police themselves 611 00:22:40,400 --> 00:22:43,720 into productivity or did I misunderstand that? 612 00:22:43,720 --> 00:22:45,520 I suppose, well, what I'm describing here 613 00:22:45,520 --> 00:22:47,520 is a phenomenon where I don't know that this was the case, 614 00:22:47,520 --> 00:22:49,360 but I think that people felt too busy 615 00:22:49,360 --> 00:22:51,480 to get up and go to a concert. 616 00:22:51,480 --> 00:22:52,800 And we're not talking like an hour. 617 00:22:52,800 --> 00:22:54,800 This is usually they play three to four songs. 618 00:22:54,800 --> 00:22:58,360 It's a 20 to 15 minute situation where to me, 619 00:22:58,360 --> 00:23:00,840 like that's not a big deal to get up and take that break. 620 00:23:00,840 --> 00:23:02,440 But you would see a lot of people eventually say, 621 00:23:02,440 --> 00:23:03,600 I'm not gonna get up from my desk. 622 00:23:03,600 --> 00:23:05,680 I can't afford to take that break. 623 00:23:05,680 --> 00:23:07,880 So I think what I'm actually saying is I'm worried 624 00:23:07,880 --> 00:23:10,400 about people who, especially in the office, 625 00:23:10,400 --> 00:23:13,160 want to appear to be working to their colleagues 626 00:23:13,160 --> 00:23:16,300 or their manager often because that carries value. 627 00:23:16,300 --> 00:23:18,000 And it's unfortunate that's how it works 628 00:23:18,000 --> 00:23:18,960 because I think it's actually, 629 00:23:18,960 --> 00:23:20,600 it should be valuable to take breaks 630 00:23:20,600 --> 00:23:21,800 and know how to take care of yourself 631 00:23:21,800 --> 00:23:23,320 so you can do your best work. 632 00:23:23,320 --> 00:23:25,440 But it started, and this is one of the first places 633 00:23:25,440 --> 00:23:27,040 I saw this and I've seen it in many other ways 634 00:23:27,040 --> 00:23:29,640 throughout my career, but I like to pay attention to like, 635 00:23:29,640 --> 00:23:31,440 you know, I mean, part of the reason my original message 636 00:23:31,440 --> 00:23:34,480 in response to you stood out was because I spoke in part 637 00:23:34,480 --> 00:23:37,200 to how can people care for themselves 638 00:23:37,200 --> 00:23:38,800 and find abundance in the world. 639 00:23:38,800 --> 00:23:40,320 And I think when we're trying to prove ourselves 640 00:23:40,320 --> 00:23:43,120 to other people, we're more of in like a scarcity mindset. 641 00:23:44,040 --> 00:23:44,880 I love that. 642 00:23:44,880 --> 00:23:46,680 And oh, awesome, Jaime, you're amazing. 643 00:23:46,680 --> 00:23:48,200 I was just about to ask. 644 00:23:48,200 --> 00:23:50,040 So Jaime is gonna be showing on the screen 645 00:23:50,040 --> 00:23:54,040 our original conversation of how we interacted 646 00:23:54,040 --> 00:23:56,520 with each other, the answers that you gave. 647 00:23:56,520 --> 00:23:59,680 People who are watching the video version of this podcast 648 00:23:59,680 --> 00:24:01,680 will be able to see those on the screen 649 00:24:01,680 --> 00:24:03,740 and read through those messages. 650 00:24:03,740 --> 00:24:05,440 If you want the full length messages, 651 00:24:05,440 --> 00:24:06,940 don't hesitate to ask us. 652 00:24:06,940 --> 00:24:09,440 Ryan, will you be okay with me providing that? 653 00:24:09,440 --> 00:24:10,640 Yeah, yeah, absolutely. 654 00:24:10,640 --> 00:24:13,160 There was a lot of personal things about my, 655 00:24:13,160 --> 00:24:14,240 I'm just kidding. 656 00:24:14,240 --> 00:24:18,200 It was just a really great series on leadership. 657 00:24:18,200 --> 00:24:23,160 So that said, one thing that stands out 658 00:24:23,160 --> 00:24:25,320 with what you're talking about is something 659 00:24:25,320 --> 00:24:28,520 that I have to control my and one of my weaknesses. 660 00:24:28,520 --> 00:24:32,160 I'm a big fan of Peter Drucker's book too. 661 00:24:32,160 --> 00:24:35,280 It also validates you and helps you feel better 662 00:24:35,280 --> 00:24:36,480 about yourself. 663 00:24:36,480 --> 00:24:38,960 He says, people with tremendous strengths 664 00:24:38,960 --> 00:24:40,920 come with tremendous weaknesses. 665 00:24:40,920 --> 00:24:42,480 It's always the case. 666 00:24:42,480 --> 00:24:43,320 And so- 667 00:24:43,320 --> 00:24:44,440 You feel that once. 668 00:24:44,440 --> 00:24:48,040 Yeah, well, yeah, I hope everybody who's listening does. 669 00:24:48,040 --> 00:24:50,360 That means you all have tremendous strengths. 670 00:24:50,360 --> 00:24:52,840 And you have to, as an executive, 671 00:24:52,840 --> 00:24:55,720 you have the opportunity to create space 672 00:24:55,720 --> 00:24:57,200 for those people with tremendous strengths, 673 00:24:57,200 --> 00:24:58,840 but you have to be willing to create space 674 00:24:58,840 --> 00:25:00,040 for their weaknesses too, 675 00:25:00,040 --> 00:25:02,000 and embrace the fact that they have those 676 00:25:02,000 --> 00:25:07,000 and support or tolerate, honor the fact that they're human. 677 00:25:08,160 --> 00:25:09,480 And that can be hard to do. 678 00:25:09,480 --> 00:25:11,120 But let me digress. 679 00:25:11,120 --> 00:25:13,520 The point I'm bringing up with this is, 680 00:25:13,520 --> 00:25:16,800 in my cultures, when I create a company 681 00:25:16,800 --> 00:25:18,680 and when I'm running things, 682 00:25:18,680 --> 00:25:21,200 I run at a breakneck pace. 683 00:25:21,200 --> 00:25:22,040 Yeah. 684 00:25:22,040 --> 00:25:22,880 And I love it. 685 00:25:23,720 --> 00:25:28,120 I freaking love what I do every moment of every day. 686 00:25:28,120 --> 00:25:32,040 And I don't have my kids very often. 687 00:25:32,040 --> 00:25:35,000 And I'm a dad first by far, 688 00:25:35,000 --> 00:25:38,080 but I'm really with my kids because of my divorces. 689 00:25:38,080 --> 00:25:40,440 So twice divorced and I'm my kids here. 690 00:25:40,440 --> 00:25:43,520 And so I don't have the same social responsibilities 691 00:25:43,520 --> 00:25:45,360 on a day-to-day basis that I have. 692 00:25:45,360 --> 00:25:47,640 The problem that I face is, 693 00:25:49,080 --> 00:25:53,400 I end up influencing the culture of first-class business. 694 00:25:53,400 --> 00:25:55,080 And that's something I'm very, 695 00:25:55,080 --> 00:25:56,840 I try to remember to be very careful about. 696 00:25:56,840 --> 00:25:59,240 Jaime knows, I forget it all the time. 697 00:25:59,240 --> 00:26:01,040 And I'm like, go, go, go, go, let's go, let's go, 698 00:26:01,040 --> 00:26:01,880 let's get this done. 699 00:26:01,880 --> 00:26:06,880 And sometimes I inspire the culture to shift. 700 00:26:07,520 --> 00:26:10,280 Where everybody's like, man, I gotta be like Jackson. 701 00:26:10,280 --> 00:26:12,440 We get new team members too. 702 00:26:12,440 --> 00:26:14,680 They fall into that trap of thinking that's our culture. 703 00:26:14,680 --> 00:26:16,080 That's what we're supposed to operate. 704 00:26:16,080 --> 00:26:17,400 That's who we're supposed to be. 705 00:26:17,400 --> 00:26:20,960 And next thing you know, you've got hastiness. 706 00:26:20,960 --> 00:26:22,680 You got people who aren't there for each other. 707 00:26:22,680 --> 00:26:25,160 You got people who aren't taking breaks at all. 708 00:26:25,160 --> 00:26:26,200 Nobody's saying like, 709 00:26:26,200 --> 00:26:28,520 I don't wanna be the guy who's taking lunch. 710 00:26:28,520 --> 00:26:30,160 I mean, or the guy who's taking lunch. 711 00:26:30,160 --> 00:26:32,880 And now I'm the one who's called out. 712 00:26:32,880 --> 00:26:35,760 How do we balance this, Ryan, as startups 713 00:26:35,760 --> 00:26:38,000 and as entrepreneurs who have different strengths, 714 00:26:38,000 --> 00:26:40,320 capacities, things that we love to do? 715 00:26:40,320 --> 00:26:42,820 What are some other options to ensure 716 00:26:42,820 --> 00:26:45,680 that the culture stays centered on balance 717 00:26:45,680 --> 00:26:49,400 while some people run at faster paces than others? 718 00:26:49,400 --> 00:26:51,640 Yeah, that's a big question, but happy to unpack. 719 00:26:51,640 --> 00:26:53,760 And I think we can start with what you've already 720 00:26:53,760 --> 00:26:56,520 drawn attention to, which is we tend to mimic 721 00:26:56,520 --> 00:26:57,360 each other's behavior. 722 00:26:57,360 --> 00:26:59,000 And that's always going to, 723 00:26:59,000 --> 00:27:01,080 I believe that's always gonna overrule any kind of like 724 00:27:01,080 --> 00:27:03,600 documented or stated principles, right? 725 00:27:03,600 --> 00:27:06,080 You can say we move slow and chill, 726 00:27:06,080 --> 00:27:08,720 but if the person running the company is not doing that, 727 00:27:08,720 --> 00:27:10,600 people are gonna say, that's not a real value. 728 00:27:10,600 --> 00:27:12,300 Like I'm doing what he's doing. 729 00:27:12,300 --> 00:27:14,760 And so we see that everywhere and that's okay. 730 00:27:14,760 --> 00:27:16,440 I think to some degree that actually serves 731 00:27:16,440 --> 00:27:18,600 as a really powerful message. 732 00:27:18,600 --> 00:27:20,760 So what can you do about it or how do you balance it? 733 00:27:20,760 --> 00:27:23,000 There's a couple of ways to look at this. 734 00:27:23,000 --> 00:27:26,160 One, I think what's really important is some degree 735 00:27:26,160 --> 00:27:27,880 awareness that we show up differently. 736 00:27:27,880 --> 00:27:30,760 And I think that starts with us knowing ourselves, right? 737 00:27:30,760 --> 00:27:32,840 If you come in and you end up hiring somebody 738 00:27:32,840 --> 00:27:35,000 who is not too sure about who they are, 739 00:27:35,000 --> 00:27:37,200 but they're really sure about who they need to be 740 00:27:37,200 --> 00:27:38,460 to succeed in your company, 741 00:27:38,460 --> 00:27:39,520 then they're gonna be doing a lot of this 742 00:27:39,520 --> 00:27:41,000 mimicking behavior. 743 00:27:41,000 --> 00:27:42,880 But if you hire people who, 744 00:27:42,880 --> 00:27:45,400 whether it's experience or life experiences 745 00:27:45,400 --> 00:27:46,640 that they've gone through, 746 00:27:46,640 --> 00:27:48,040 if they know more about who they are, 747 00:27:48,040 --> 00:27:49,200 what they have to offer, 748 00:27:49,200 --> 00:27:53,040 including their potentially tremendous gaps or weaknesses, 749 00:27:53,040 --> 00:27:54,560 the more people who know about that, 750 00:27:54,560 --> 00:27:57,560 the more that you're gonna get someone who's okay, 751 00:27:57,560 --> 00:28:00,140 operating at their own pace and speed. 752 00:28:00,140 --> 00:28:01,240 So I'd say that's one place to start. 753 00:28:01,240 --> 00:28:04,040 I'm happy to go further, but thought I'd check in with you. 754 00:28:04,040 --> 00:28:05,080 Hey, go further, man. 755 00:28:05,080 --> 00:28:05,920 Okay. Hit it. 756 00:28:05,920 --> 00:28:06,740 You're on a roll. 757 00:28:06,740 --> 00:28:07,640 Yeah. Yeah. 758 00:28:07,640 --> 00:28:09,720 I mean, so a huge part of what we're talking about here 759 00:28:09,720 --> 00:28:12,040 is that people like you and me, 760 00:28:12,040 --> 00:28:13,680 and many of the people that are listening 761 00:28:13,680 --> 00:28:16,100 are gonna respond to the world differently. 762 00:28:16,100 --> 00:28:17,720 That means, at a very high level, 763 00:28:17,720 --> 00:28:21,040 we can talk about how we perceive the actions of others, 764 00:28:21,040 --> 00:28:23,280 how we relate to our own mind, 765 00:28:23,280 --> 00:28:26,760 how we maintain and use and store energy. 766 00:28:26,760 --> 00:28:27,640 These are things that are like 767 00:28:27,640 --> 00:28:29,680 drastically different between people. 768 00:28:29,680 --> 00:28:31,480 As a quick side note this week, 769 00:28:31,480 --> 00:28:34,380 so the Death to Sunday Scaries is actually my newsletter. 770 00:28:34,380 --> 00:28:36,400 So I write a newsletter called Death to Sunday Scaries. 771 00:28:36,400 --> 00:28:38,640 It's kind of my manifesto, like let's get rid of this. 772 00:28:38,640 --> 00:28:40,560 And this week I wrote about a topic 773 00:28:40,560 --> 00:28:42,400 called highly sensitive people. 774 00:28:42,400 --> 00:28:45,500 And these are people who, it's about 20% of society, 775 00:28:45,500 --> 00:28:48,400 it's been researched and they know that these people 776 00:28:48,400 --> 00:28:50,840 just respond at a much deeper level 777 00:28:50,840 --> 00:28:53,120 to all different types of stimuli, 778 00:28:53,120 --> 00:28:56,120 whether it's emotional moods or it's physical sensations. 779 00:28:56,120 --> 00:28:56,960 Me? 780 00:28:56,960 --> 00:28:57,800 Yes. 781 00:28:57,800 --> 00:28:58,620 Me? 782 00:28:58,620 --> 00:29:00,720 These are, it's sounding like it's resonating. 783 00:29:00,720 --> 00:29:02,200 And so these are people who, like, 784 00:29:02,200 --> 00:29:03,160 this is just an example, 785 00:29:03,160 --> 00:29:05,080 but if we're talking about like how to make a workplace 786 00:29:05,080 --> 00:29:07,000 that supports different behaviors, 787 00:29:07,000 --> 00:29:08,560 this week's newsletter I wrote was about 788 00:29:08,560 --> 00:29:09,840 how do we support sensitive people 789 00:29:09,840 --> 00:29:12,460 because they're gonna handle something like Slack, 790 00:29:12,460 --> 00:29:13,900 where you're getting 30 different messages 791 00:29:13,900 --> 00:29:15,440 from different teams and conversations, 792 00:29:15,440 --> 00:29:16,560 they're gonna handle that differently 793 00:29:16,560 --> 00:29:18,880 than the average person and it's gonna affect them more. 794 00:29:18,880 --> 00:29:20,200 And so we need to be aware of 795 00:29:20,200 --> 00:29:22,220 what is things that fill us with energy, 796 00:29:22,220 --> 00:29:24,020 what are things that drain us of energy, 797 00:29:24,020 --> 00:29:27,360 and how do we find a workplace that suits that need for us? 798 00:29:27,360 --> 00:29:29,240 So that's really what comes to mind. 799 00:29:29,240 --> 00:29:31,040 We could go into the more process oriented stuff 800 00:29:31,040 --> 00:29:34,600 like how to teach and kind of evangelize principles, 801 00:29:34,600 --> 00:29:36,380 but I think that's more of like a corporate approach. 802 00:29:36,380 --> 00:29:37,800 And I think what really matters 803 00:29:37,800 --> 00:29:38,720 is that we know ourselves 804 00:29:38,720 --> 00:29:40,240 and we know who we're signing up to work with 805 00:29:40,240 --> 00:29:41,580 so that we can figure out 806 00:29:41,580 --> 00:29:43,100 if we can set the proper boundaries there 807 00:29:43,100 --> 00:29:45,160 to take care of ourselves. 808 00:29:45,160 --> 00:29:48,320 Well, they say you can't build Rome overnight, 809 00:29:48,320 --> 00:29:50,400 but I think you're building the foundation 810 00:29:50,400 --> 00:29:54,240 in a matter of a podcast, which is pretty amazing. 811 00:29:54,240 --> 00:29:58,020 So yeah, no, I want people to realize too though that, 812 00:29:58,020 --> 00:29:59,480 and that's a cool thing. 813 00:29:59,480 --> 00:30:01,680 Ryan's willing to talk about all this stuff 814 00:30:01,680 --> 00:30:05,040 because his experience with leadership, 815 00:30:05,040 --> 00:30:07,100 he knows there's just so much more depth 816 00:30:07,100 --> 00:30:09,640 that has to be built in order for the culture to succeed. 817 00:30:09,640 --> 00:30:11,000 And so he's not holding back. 818 00:30:11,000 --> 00:30:12,240 He's just continuing to throw down value. 819 00:30:12,240 --> 00:30:13,680 He's willing to throw down more. 820 00:30:13,680 --> 00:30:15,480 I'm gonna pause it for the sake of making sure 821 00:30:15,480 --> 00:30:18,200 that we continue on to the other aspects 822 00:30:18,200 --> 00:30:22,080 that I want you as an audience to know about him as a leader. 823 00:30:22,080 --> 00:30:22,940 But I'm also gonna break down 824 00:30:22,940 --> 00:30:24,040 some of what you talked about, 825 00:30:24,040 --> 00:30:27,320 things that I can do on my end as a leader already. 826 00:30:27,320 --> 00:30:30,100 Moin, you hit it right on the head 827 00:30:30,100 --> 00:30:32,920 without being pretentious or rude. 828 00:30:32,920 --> 00:30:34,400 You have this diplomatic value 829 00:30:34,400 --> 00:30:36,800 that I'm striving for as a leader, 830 00:30:36,800 --> 00:30:40,160 but you called me out. 831 00:30:40,160 --> 00:30:41,000 They're going to mimic me. 832 00:30:41,000 --> 00:30:43,400 There's no way I can escape that. 833 00:30:43,400 --> 00:30:47,320 As long as I am the leader, that will happen. 834 00:30:47,320 --> 00:30:51,800 And therefore I have an opportunity to choose balance 835 00:30:51,800 --> 00:30:56,220 and choose how I communicate to facilitate balance. 836 00:30:56,220 --> 00:30:58,480 The thing that I want entrepreneurs to hear as well, 837 00:30:58,480 --> 00:31:01,120 my goal and intention for first-class business 838 00:31:01,120 --> 00:31:04,920 is not to make it Jackson class business. 839 00:31:04,920 --> 00:31:07,840 It's not to remain at the top, so to speak, 840 00:31:07,840 --> 00:31:10,560 or to be the face of the company long-term. 841 00:31:10,560 --> 00:31:12,840 I will eventually hire in a CEO 842 00:31:13,920 --> 00:31:16,860 to take over this company as we grow to the magnitude 843 00:31:16,860 --> 00:31:20,160 where we have the capacity to do so. 844 00:31:20,160 --> 00:31:23,840 But we also need somebody who can lead 845 00:31:23,840 --> 00:31:26,120 that type of an organization with greater capacity 846 00:31:26,120 --> 00:31:26,960 than I can. 847 00:31:26,960 --> 00:31:28,660 I'm more of a megaphone 848 00:31:28,660 --> 00:31:31,560 than I am a leader of cultural development. 849 00:31:31,560 --> 00:31:35,480 It would be very irresponsible for me to stay in that role. 850 00:31:35,480 --> 00:31:37,760 I think more entrepreneurs will benefit 851 00:31:37,760 --> 00:31:40,080 from coming to that realization sooner than later, 852 00:31:40,080 --> 00:31:42,480 that they can be involved in their dream. 853 00:31:42,480 --> 00:31:45,240 They can still be the visionary leader 854 00:31:45,240 --> 00:31:47,560 without having to control the day-to-day dynamics 855 00:31:47,560 --> 00:31:50,720 and without having to control the decisions 856 00:31:50,720 --> 00:31:51,880 that are made within the culture. 857 00:31:51,880 --> 00:31:54,320 And if you create that governing body 858 00:31:54,320 --> 00:31:59,320 in a way where the democracy that could exist within 859 00:31:59,320 --> 00:32:04,320 can outvote you if you don't behave, 860 00:32:04,400 --> 00:32:07,640 but also protects the company 861 00:32:07,640 --> 00:32:10,840 from you having absolute power, corrupting absolutely. 862 00:32:10,840 --> 00:32:12,840 That's what I'm ultimately constantly looking at 863 00:32:12,840 --> 00:32:16,400 is am I getting myself out of this situation soon enough, 864 00:32:16,400 --> 00:32:18,680 fast enough to where I don't end up burning 865 00:32:18,680 --> 00:32:21,560 the entire thing to the ground because of my ego. 866 00:32:21,560 --> 00:32:23,880 So you said highly sensitive people. 867 00:32:23,880 --> 00:32:25,520 We also, I would say, have a company 868 00:32:25,520 --> 00:32:27,840 of highly sensitive people. 869 00:32:27,840 --> 00:32:31,960 That's something that I think I tend to attract. 870 00:32:31,960 --> 00:32:36,960 And so I'm very curious about exploring later 871 00:32:37,640 --> 00:32:39,480 what you talked about with that, 872 00:32:39,480 --> 00:32:42,600 those amount of slack messages and what to do there 873 00:32:42,600 --> 00:32:45,800 and how overwhelmed can look. 874 00:32:45,800 --> 00:32:48,400 And how do you communicate with people who aren't sensitive 875 00:32:48,400 --> 00:32:49,880 about the reality that being sensitive 876 00:32:49,880 --> 00:32:52,560 is not the same as being defensive and et cetera. 877 00:32:52,560 --> 00:32:55,520 I'm just gonna open a bunch of cans of worms for this. 878 00:32:55,520 --> 00:32:58,280 Because those people who are listening, 879 00:32:58,280 --> 00:33:00,720 like I hope you're getting the point guys, 880 00:33:00,720 --> 00:33:02,960 you want to reach out to somebody like Ryan. 881 00:33:02,960 --> 00:33:04,320 If you have somebody like Ryan, awesome. 882 00:33:04,320 --> 00:33:06,240 If you don't, this is exactly why 883 00:33:06,240 --> 00:33:07,200 you need somebody like him. 884 00:33:07,200 --> 00:33:11,320 So shifting gears a little bit, 30 seconds. 885 00:33:11,320 --> 00:33:14,320 What is your vision for those that you serve? 886 00:33:14,320 --> 00:33:17,080 Yeah, I think this is safe. 887 00:33:17,080 --> 00:33:18,280 Sometimes I have a more polished version. 888 00:33:18,280 --> 00:33:19,720 I'm gonna give you the real version 889 00:33:19,720 --> 00:33:21,360 and then we'll talk about the polish. 890 00:33:21,360 --> 00:33:24,000 So the real version, and I feel safe saying this here, 891 00:33:24,000 --> 00:33:25,760 is to reduce suffering in the world. 892 00:33:27,160 --> 00:33:28,000 And that's because- 893 00:33:28,000 --> 00:33:29,200 I love that, that's the three-symmetry version. 894 00:33:29,200 --> 00:33:30,120 That's beautiful. 895 00:33:30,120 --> 00:33:31,720 Yeah. To reduce the suffering. 896 00:33:31,720 --> 00:33:33,040 I think you say that in a professional setting 897 00:33:33,040 --> 00:33:36,200 and people are like, people kind of give you the stink eye. 898 00:33:36,200 --> 00:33:37,960 Like, well, do you cause the suffering? 899 00:33:37,960 --> 00:33:39,080 I think sometimes when you were the one 900 00:33:39,080 --> 00:33:40,240 to bring up a negative phrase, 901 00:33:40,240 --> 00:33:41,800 people associate you with it. 902 00:33:41,800 --> 00:33:42,640 So I have to be careful with that. 903 00:33:42,640 --> 00:33:43,720 Oh, that makes sense. 904 00:33:43,720 --> 00:33:44,880 That makes sense. 905 00:33:44,880 --> 00:33:47,480 But when I'm talking to someone who I feel like understands 906 00:33:47,480 --> 00:33:52,280 what's going on in the world at a personal level for people, 907 00:33:52,280 --> 00:33:53,640 then that's okay to say that. 908 00:33:53,640 --> 00:33:56,640 Because what we're talking about is that we often are the cause 909 00:33:56,640 --> 00:33:58,640 of our own suffering, sometimes in our own minds. 910 00:33:58,640 --> 00:34:00,760 And I find that if that's not in check, 911 00:34:00,760 --> 00:34:02,720 or at least being observed and managed, 912 00:34:02,720 --> 00:34:04,840 then we then become the cause of suffering 913 00:34:04,840 --> 00:34:06,040 for people all around us. 914 00:34:06,040 --> 00:34:08,360 Whether it's strangers in line at Starbucks 915 00:34:08,360 --> 00:34:10,520 or it's our closest loved ones. 916 00:34:10,520 --> 00:34:12,800 If we don't love ourselves and understand ourselves, 917 00:34:12,800 --> 00:34:16,720 then we can become a menace or a nuisance to society. 918 00:34:16,720 --> 00:34:19,600 And so my real vision for those I serve is a ripple effect. 919 00:34:19,600 --> 00:34:20,920 I think that when I help one person, 920 00:34:20,920 --> 00:34:23,640 I'm actually helping them be a better person 921 00:34:23,640 --> 00:34:24,600 for the people around them. 922 00:34:24,600 --> 00:34:27,080 And my ultimate goal is to reduce suffering in society. 923 00:34:27,080 --> 00:34:28,960 So that's how I think about it. 924 00:34:28,960 --> 00:34:32,200 I can tell you that if my mom and my five sisters were here, 925 00:34:32,200 --> 00:34:35,120 we'd probably all be crying, like emotional joy. 926 00:34:35,120 --> 00:34:36,640 That's the goal. 927 00:34:36,640 --> 00:34:39,440 And I understand that that's not the common approach 928 00:34:39,440 --> 00:34:42,880 to like a common feeling because it hurts to listen to that. 929 00:34:42,880 --> 00:34:46,520 But on the flip side, so what is the vision beyond that? 930 00:34:46,520 --> 00:34:51,880 We reduce the suffering, which causes what for the vision? 931 00:34:51,880 --> 00:34:53,520 Let's go 30 seconds into that part. 932 00:34:53,520 --> 00:34:54,280 Yeah, yeah. 933 00:34:54,280 --> 00:34:56,720 I mean, so as may be clear, like in the way 934 00:34:56,720 --> 00:34:58,180 that I introduced myself, like I've 935 00:34:58,180 --> 00:35:00,200 chosen the modality of doing this in the corporate world. 936 00:35:00,200 --> 00:35:01,600 I think that the corporate world causes 937 00:35:01,600 --> 00:35:03,920 a fair amount of suffering, not intentionally, 938 00:35:03,920 --> 00:35:05,800 but as a byproduct of how we operate. 939 00:35:05,800 --> 00:35:08,920 And so my goal is to help people find value in their work 940 00:35:08,920 --> 00:35:11,800 and find meaning in their work because they often can then 941 00:35:11,800 --> 00:35:13,840 build resilience to some of the challenges that 942 00:35:13,840 --> 00:35:17,440 come with the difficulties of the work life. 943 00:35:17,440 --> 00:35:18,560 That's amazing. 944 00:35:18,560 --> 00:35:19,960 Yeah, there are millions of people 945 00:35:19,960 --> 00:35:23,800 who are in corporate or in corporate cultures. 946 00:35:23,800 --> 00:35:25,040 I don't know how many millions. 947 00:35:25,040 --> 00:35:28,320 It's possibly billions worldwide too 948 00:35:28,320 --> 00:35:30,160 that work in a corporate culture. 949 00:35:30,160 --> 00:35:34,760 And any time that you can go into an organization 950 00:35:34,760 --> 00:35:38,800 and affect change for all those that exist within, 951 00:35:38,800 --> 00:35:40,680 the ripple effect can be fantastic. 952 00:35:40,680 --> 00:35:45,120 So I do appreciate that sentiment. 953 00:35:45,120 --> 00:35:46,920 And now let's talk about you, though. 954 00:35:46,920 --> 00:35:50,160 On your side, what's your personal vision for yourself? 955 00:35:50,160 --> 00:35:52,600 Three, five, 10 years down the road? 956 00:35:52,600 --> 00:35:55,320 Yeah, I try not to too oversimplify, 957 00:35:55,320 --> 00:35:56,800 but I just want to help people. 958 00:35:56,800 --> 00:35:59,460 Again, my vision is that I'm going to continue to find. 959 00:35:59,460 --> 00:36:02,120 What I'm really struggling with and looking to continue to do 960 00:36:02,120 --> 00:36:03,560 is to find ways to scale. 961 00:36:03,560 --> 00:36:05,280 There's a lot of beauty that happens 962 00:36:05,280 --> 00:36:08,240 in a one-on-one conversation that really helps people move, 963 00:36:08,240 --> 00:36:11,280 I think, faster than taking a course or things like that, 964 00:36:11,280 --> 00:36:14,440 where you're grouped in and your problem is a couple of steps 965 00:36:14,440 --> 00:36:17,520 removed so that it can serve everyone. 966 00:36:17,520 --> 00:36:18,560 So I really enjoy. 967 00:36:18,560 --> 00:36:20,680 I was raised by two therapists, so I've always 968 00:36:20,680 --> 00:36:23,120 valued the one-on-one instance. 969 00:36:23,120 --> 00:36:25,960 And I've become a coach so that I can do that. 970 00:36:25,960 --> 00:36:28,840 But it's also a challenge, because when you look out 971 00:36:28,840 --> 00:36:30,520 and you see how many people are struggling, 972 00:36:30,520 --> 00:36:32,080 it's difficult to think about how am I 973 00:36:32,080 --> 00:36:33,240 going to talk to every single one of them. 974 00:36:33,240 --> 00:36:35,500 So I'm looking for ways to scale myself 975 00:36:35,500 --> 00:36:37,240 in a way that's still effective but helps 976 00:36:37,240 --> 00:36:39,880 get the message out faster and farther. 977 00:36:39,880 --> 00:36:40,480 Absolutely. 978 00:36:40,480 --> 00:36:42,880 There's only so much we can do one-on-one. 979 00:36:42,880 --> 00:36:45,120 There's limitations time-wise. 980 00:36:45,120 --> 00:36:48,120 It's just the logic of reality science, 981 00:36:48,120 --> 00:36:51,040 I guess you could call it. 982 00:36:51,040 --> 00:36:53,200 But as you're talking about, I'm talking about scaling 983 00:36:53,200 --> 00:36:56,280 effectively, where you're still able to make the impact 984 00:36:56,280 --> 00:36:57,240 that you want to make. 985 00:36:57,240 --> 00:37:00,560 So yeah, man, we look forward to, of course, seeing you do that. 986 00:37:00,560 --> 00:37:02,880 And I'm sure you're well on your way. 987 00:37:02,880 --> 00:37:06,280 Let's dive into one of the more intense questions. 988 00:37:06,280 --> 00:37:07,320 We have one. 989 00:37:07,320 --> 00:37:11,040 What is your worst business experience ever? 990 00:37:14,120 --> 00:37:15,520 Two leap to mind. 991 00:37:15,520 --> 00:37:17,920 Do you want to hear one that was directly impacting me 992 00:37:17,920 --> 00:37:20,240 or one that impacted 300 people? 993 00:37:20,240 --> 00:37:21,280 I trust you. 994 00:37:21,280 --> 00:37:23,160 OK. 995 00:37:23,160 --> 00:37:25,520 Well, I think since we're talking about personal motivation 996 00:37:25,520 --> 00:37:29,680 and leadership here, one of the worst business experiences 997 00:37:29,680 --> 00:37:32,320 I've ever had, I had worked at a company for 3 and 1 998 00:37:32,320 --> 00:37:35,020 1 half years and had a manager brought in. 999 00:37:35,020 --> 00:37:37,360 And she had been there for a couple of weeks 1000 00:37:37,360 --> 00:37:39,760 and seemed to struggle to understand 1001 00:37:39,760 --> 00:37:42,280 how to learn about people's motivators and drivers. 1002 00:37:42,280 --> 00:37:45,360 And within weeks of meeting with me and the team 1003 00:37:45,360 --> 00:37:47,720 that I'd been managing, she started communicating to people 1004 00:37:47,720 --> 00:37:49,440 that she felt I had senioritis. 1005 00:37:49,440 --> 00:37:52,720 And whether or not that that was an appropriate assessment, 1006 00:37:52,720 --> 00:37:54,320 it was a completely inappropriate thing 1007 00:37:54,320 --> 00:37:56,500 to go around saying to people. 1008 00:37:56,500 --> 00:37:58,840 And when I questioned her on it, she actually then 1009 00:37:58,840 --> 00:38:02,640 threatened to lower my pay and my level as somehow 1010 00:38:02,640 --> 00:38:03,280 an attempt. 1011 00:38:03,280 --> 00:38:05,920 I don't know, this was like a command and control attempt. 1012 00:38:05,920 --> 00:38:08,280 It made no sense at the type of company we were at. 1013 00:38:08,280 --> 00:38:10,040 And I was able to quickly get this resolved 1014 00:38:10,040 --> 00:38:13,800 by just going to HR and saying, this is what's happened to me. 1015 00:38:13,800 --> 00:38:15,920 I actually have a recording of this still today. 1016 00:38:15,920 --> 00:38:16,960 It haunts my dreams. 1017 00:38:16,960 --> 00:38:19,800 But I have this conversation recorded 1018 00:38:19,800 --> 00:38:23,080 because it's just unacceptable to speak to people that way. 1019 00:38:23,080 --> 00:38:24,320 We're human beings. 1020 00:38:24,320 --> 00:38:26,440 I don't care about profits or business goals 1021 00:38:26,440 --> 00:38:28,520 if we're going to forget that we're two human beings 1022 00:38:28,520 --> 00:38:30,000 collaborating in a space. 1023 00:38:30,000 --> 00:38:31,280 So that's why this is so important. 1024 00:38:31,280 --> 00:38:32,440 Let's define this real quick, though. 1025 00:38:32,440 --> 00:38:34,280 Senioritis, what is that? 1026 00:38:34,280 --> 00:38:37,040 I think it was a joke or an implication that like, 1027 00:38:37,040 --> 00:38:39,400 so senioritis for me reminds me of high school. 1028 00:38:39,400 --> 00:38:41,080 Like when you're in your second semester 1029 00:38:41,080 --> 00:38:42,480 of your senior year of high school, 1030 00:38:42,480 --> 00:38:44,160 you don't care about your classes anymore 1031 00:38:44,160 --> 00:38:46,080 because you're going on to graduate. 1032 00:38:46,080 --> 00:38:46,920 Oh, yeah. 1033 00:38:46,920 --> 00:38:48,360 Yeah, so that's what she was saying. 1034 00:38:48,360 --> 00:38:49,480 Keep going on that. 1035 00:38:49,480 --> 00:38:53,560 So OK, so I graduated early. 1036 00:38:53,560 --> 00:38:57,160 I told my mom I'm either dropping out or I'm graduating 1037 00:38:57,160 --> 00:38:58,080 early, take your pick. 1038 00:38:58,080 --> 00:39:00,080 Not the coolest move. 1039 00:39:00,080 --> 00:39:01,120 I didn't graduate early. 1040 00:39:01,120 --> 00:39:02,520 That's a good joke. 1041 00:39:02,520 --> 00:39:05,280 I was ready to go. 1042 00:39:05,280 --> 00:39:06,520 That's right. 1043 00:39:06,520 --> 00:39:08,280 But so I didn't graduate early because I'm 1044 00:39:08,280 --> 00:39:11,200 like the super gifted, I'm going to be walking the stage. 1045 00:39:11,200 --> 00:39:12,880 And I did get to give the senior address, 1046 00:39:12,880 --> 00:39:14,480 but that's a different story. 1047 00:39:14,480 --> 00:39:16,440 And had to do with a whole different setup. 1048 00:39:16,440 --> 00:39:19,680 But it wasn't because I was this golden child, that's for sure. 1049 00:39:19,680 --> 00:39:22,320 So I didn't actually experience what you're talking. 1050 00:39:22,320 --> 00:39:25,640 I was thinking senioritis meant like you felt 1051 00:39:25,640 --> 00:39:26,760 you were superior to others. 1052 00:39:26,760 --> 00:39:31,080 But she was saying that you felt superior and checked 1053 00:39:31,080 --> 00:39:31,580 out. 1054 00:39:31,580 --> 00:39:32,760 In that case, you weren't doing it. 1055 00:39:32,760 --> 00:39:34,000 That's a better way for it. 1056 00:39:34,000 --> 00:39:35,640 She used the word senioritis. 1057 00:39:35,640 --> 00:39:37,560 Maybe she was saying I was old and forgetful, 1058 00:39:37,560 --> 00:39:40,400 but I certainly within the context perceived it as. 1059 00:39:40,400 --> 00:39:41,800 Oh, I didn't mean old and forgetful. 1060 00:39:41,800 --> 00:39:42,400 I meant like. 1061 00:39:42,400 --> 00:39:44,320 Oh, no, I'm adding a third definition. 1062 00:39:44,320 --> 00:39:45,280 Right, there we go. 1063 00:39:45,280 --> 00:39:47,200 But like the jock with the letterman who's like, 1064 00:39:47,200 --> 00:39:47,920 what do you know? 1065 00:39:47,920 --> 00:39:49,160 I mean, I already got it all figured out. 1066 00:39:49,160 --> 00:39:50,200 I don't think it was that. 1067 00:39:50,200 --> 00:39:52,600 She thought she was much more powerful than me. 1068 00:39:52,600 --> 00:39:53,920 So I don't think it was that. 1069 00:39:53,920 --> 00:39:56,360 I think she was accusing me of being checked out. 1070 00:39:56,360 --> 00:39:59,600 And a couple months into COVID, gosh, 1071 00:39:59,600 --> 00:40:01,720 I couldn't imagine why I might be a little overwhelmed 1072 00:40:01,720 --> 00:40:03,920 or overstimulated in that type of situation. 1073 00:40:03,920 --> 00:40:06,360 But just a complete failure to learn 1074 00:40:06,360 --> 00:40:08,960 how to recognize the experience of another person 1075 00:40:08,960 --> 00:40:10,760 and communicate with them and motivate them 1076 00:40:10,760 --> 00:40:12,160 in an effective way. 1077 00:40:12,160 --> 00:40:15,040 That was a very like 90s and outdated style of leadership 1078 00:40:15,040 --> 00:40:19,040 that I'm working hard to see removed from society. 1079 00:40:19,040 --> 00:40:19,680 Good for you. 1080 00:40:19,680 --> 00:40:20,200 OK. 1081 00:40:20,200 --> 00:40:22,120 And now let's hear about the other story. 1082 00:40:22,120 --> 00:40:24,480 If you don't mind, we're going to double down on worst 1083 00:40:24,480 --> 00:40:27,800 experiences ever. 1084 00:40:27,800 --> 00:40:30,160 I try not to be too much of a gush and tell, 1085 00:40:30,160 --> 00:40:31,640 but it's like, hey, if people are 1086 00:40:31,640 --> 00:40:33,320 willing to treat us like this, then 1087 00:40:33,320 --> 00:40:35,640 we ought to be able to tell people how we've been treated. 1088 00:40:35,640 --> 00:40:38,880 So this is a very different situation. 1089 00:40:38,880 --> 00:40:40,560 Essentially what this is a story about 1090 00:40:40,560 --> 00:40:42,520 is a time when I put a lot of work 1091 00:40:42,520 --> 00:40:46,200 into creating an experience for 300 people 1092 00:40:46,200 --> 00:40:48,040 and had one person essentially like shadow 1093 00:40:48,040 --> 00:40:49,680 that with a few words. 1094 00:40:49,680 --> 00:40:52,400 So as a company that I worked at, 1095 00:40:52,400 --> 00:40:55,520 we were having a large full company off site. 1096 00:40:55,520 --> 00:40:59,240 So two, 300 people in a venue. 1097 00:40:59,240 --> 00:41:01,520 It was actually like a comedy improv club venue. 1098 00:41:01,520 --> 00:41:03,720 And for weeks in advance, I had been working with, 1099 00:41:03,720 --> 00:41:05,120 there's a group called Radical Candor. 1100 00:41:05,120 --> 00:41:06,600 Have you ever heard of that book or that framework? 1101 00:41:06,600 --> 00:41:07,560 Uh-uh. 1102 00:41:07,560 --> 00:41:07,800 Cool. 1103 00:41:07,800 --> 00:41:09,200 Maybe we should talk about it because it's helpful. 1104 00:41:09,200 --> 00:41:11,640 But the gist is that Radical Candor is 1105 00:41:11,640 --> 00:41:13,400 a very simplified framework for how 1106 00:41:13,400 --> 00:41:16,200 to give feedback in a way that shows that you are being 1107 00:41:16,200 --> 00:41:18,600 direct and relatively confrontational, 1108 00:41:18,600 --> 00:41:20,720 like you're not avoiding, but you're also 1109 00:41:20,720 --> 00:41:21,640 being very caring. 1110 00:41:21,640 --> 00:41:23,680 So it's about pairing those two things together. 1111 00:41:23,680 --> 00:41:25,560 We find that in society, a lot of people 1112 00:41:25,560 --> 00:41:27,320 are so caring that they're not direct 1113 00:41:27,320 --> 00:41:28,600 and they kind of beat around the bush. 1114 00:41:28,600 --> 00:41:30,240 And there's also people who are so direct 1115 00:41:30,240 --> 00:41:31,680 that they completely forget to show 1116 00:41:31,680 --> 00:41:33,240 that they believe in the person. 1117 00:41:33,240 --> 00:41:36,560 And so this model is meant to bring these together. 1118 00:41:36,560 --> 00:41:38,680 That's amazing. 1119 00:41:38,680 --> 00:41:39,760 Radical Candor, look it up. 1120 00:41:39,760 --> 00:41:40,520 It's incredible. 1121 00:41:40,520 --> 00:41:41,520 Oh, I have. 1122 00:41:41,520 --> 00:41:42,560 I'm going to connect. 1123 00:41:42,560 --> 00:41:43,640 There's a beautiful grid, too. 1124 00:41:43,640 --> 00:41:45,520 I mean, if there's a possibility of getting on the screen, 1125 00:41:45,520 --> 00:41:47,200 there's just a four by four grid that 1126 00:41:47,200 --> 00:41:49,800 shows what I'm talking about. 1127 00:41:49,800 --> 00:41:51,120 So happy to talk through that. 1128 00:41:51,120 --> 00:41:51,800 And there you go. 1129 00:41:51,800 --> 00:41:53,160 You can see the grid on the left. 1130 00:41:53,160 --> 00:41:54,960 So what that grid is showing is essentially 1131 00:41:54,960 --> 00:41:59,000 like one axis is how much you are direct with a person, 1132 00:41:59,000 --> 00:42:01,760 and the other axis is how much you're caring with them. 1133 00:42:01,760 --> 00:42:03,760 So if you're in the bottom left, you're not being direct 1134 00:42:03,760 --> 00:42:04,400 or caring. 1135 00:42:04,400 --> 00:42:07,600 I think they call that, oh, there's a word for each one. 1136 00:42:07,600 --> 00:42:10,240 Top left is so direct and not caring, 1137 00:42:10,240 --> 00:42:12,120 and they call that obnoxious aggression. 1138 00:42:12,120 --> 00:42:14,440 And then the bottom right is when you're so caring, 1139 00:42:14,440 --> 00:42:15,360 but you're not direct. 1140 00:42:15,360 --> 00:42:17,080 And they call that ruinous empathy. 1141 00:42:17,080 --> 00:42:18,800 I love that word, because I'm very empathetic 1142 00:42:18,800 --> 00:42:19,840 and I pride myself on it. 1143 00:42:19,840 --> 00:42:21,760 But I can be ruinously empathetic sometimes. 1144 00:42:21,760 --> 00:42:23,800 So I appreciate that. 1145 00:42:23,800 --> 00:42:24,640 Nice. 1146 00:42:24,640 --> 00:42:27,160 As you can see, my friends, I have 1147 00:42:27,160 --> 00:42:30,960 got to get this in my audible immediately. 1148 00:42:30,960 --> 00:42:32,520 Yes, it's a given. 1149 00:42:32,520 --> 00:42:33,120 I love it. 1150 00:42:33,120 --> 00:42:35,000 When you find a mentor and somebody 1151 00:42:35,000 --> 00:42:37,360 that you respect their opinions and they give you 1152 00:42:37,360 --> 00:42:40,640 access to their super secret, and not secret, 1153 00:42:40,640 --> 00:42:44,000 but of course, your treasure trove of materials, 1154 00:42:44,000 --> 00:42:45,680 it's like take action. 1155 00:42:45,680 --> 00:42:46,760 Get it done. 1156 00:42:46,760 --> 00:42:51,440 Even if you're in the middle of a live podcast, 1157 00:42:51,440 --> 00:42:52,960 it's always time to take action. 1158 00:42:52,960 --> 00:42:54,320 Never miss the opportunity. 1159 00:42:54,320 --> 00:42:57,800 So let's shift gears into your best experience. 1160 00:42:57,800 --> 00:42:58,640 Oh, wait. 1161 00:42:58,640 --> 00:42:59,840 I didn't get to share what happened. 1162 00:42:59,840 --> 00:43:00,240 Good. 1163 00:43:00,240 --> 00:43:00,680 I'm glad. 1164 00:43:00,680 --> 00:43:02,520 I was like, maybe he didn't want to share it. 1165 00:43:02,520 --> 00:43:04,240 So I'll just move on. 1166 00:43:04,240 --> 00:43:05,280 So yeah, what happened? 1167 00:43:05,280 --> 00:43:06,080 What happened? 1168 00:43:06,080 --> 00:43:07,080 I'll hit you with it. 1169 00:43:07,080 --> 00:43:09,960 So the gist is I've got 300 people in a comedy club 1170 00:43:09,960 --> 00:43:10,800 watching an offsite. 1171 00:43:10,800 --> 00:43:12,760 We've got the CEO talking about the corporate goals. 1172 00:43:12,760 --> 00:43:15,480 We've got other people rolling out initiatives and products. 1173 00:43:15,480 --> 00:43:17,160 But the kind of protein of the whole event 1174 00:43:17,160 --> 00:43:20,760 was that I'd worked for weeks to hire a certified consultant 1175 00:43:20,760 --> 00:43:23,720 to essentially deliver and teach the entire company 1176 00:43:23,720 --> 00:43:25,840 about this radical candor model. 1177 00:43:25,840 --> 00:43:28,160 And we were probably 20, 30, maybe 40 minutes 1178 00:43:28,160 --> 00:43:30,160 into a young woman my age on stage 1179 00:43:30,160 --> 00:43:32,440 presenting in front of 300 people, which I also 1180 00:43:32,440 --> 00:43:35,840 acknowledge is an intimidating situation to some degree. 1181 00:43:35,840 --> 00:43:37,880 When one of the co-founders of the company 1182 00:43:37,880 --> 00:43:40,400 stands up and asks for a microphone, 1183 00:43:40,400 --> 00:43:42,960 and he announces that he doesn't believe in radical candor 1184 00:43:42,960 --> 00:43:46,000 and we all just need to get thicker skin. 1185 00:43:46,000 --> 00:43:48,840 And my heart starts to sink immediately. 1186 00:43:48,840 --> 00:43:51,000 And then as I'm listening to my heart sink, 1187 00:43:51,000 --> 00:43:53,520 I'm also hearing the laughter of the entire engineering 1188 00:43:53,520 --> 00:43:57,200 department just going, ha, ha, ha, isn't that so true? 1189 00:43:57,200 --> 00:43:58,920 And this was just devastating. 1190 00:43:58,920 --> 00:44:01,520 Because not only have we just disrespected and embarrassed 1191 00:44:01,520 --> 00:44:04,280 a woman on stage, but we've also just 1192 00:44:04,280 --> 00:44:07,000 undercut the value of something we've invested thousands 1193 00:44:07,000 --> 00:44:11,120 of dollars in and hours and hours of time in. 1194 00:44:11,120 --> 00:44:12,920 And essentially, yeah, someone with a lot 1195 00:44:12,920 --> 00:44:15,720 of indirect influence over the company 1196 00:44:15,720 --> 00:44:17,800 was able to communicate, like, don't listen to this. 1197 00:44:17,800 --> 00:44:18,600 It's not valuable. 1198 00:44:18,600 --> 00:44:19,520 I don't care about it. 1199 00:44:19,520 --> 00:44:22,440 And I know because I had hundreds of employees come to me 1200 00:44:22,440 --> 00:44:24,480 and say, that was so embarrassing 1201 00:44:24,480 --> 00:44:26,800 and I'm so offended that he did that. 1202 00:44:26,800 --> 00:44:28,280 But this is someone with power. 1203 00:44:28,280 --> 00:44:30,560 And this is another risk that we run. 1204 00:44:30,560 --> 00:44:33,200 If you're a nobody like me at a company 1205 00:44:33,200 --> 00:44:35,160 and you're just kind of an IC wandering around 1206 00:44:35,160 --> 00:44:37,840 and you make an offhand comment, maybe three people hear you. 1207 00:44:37,840 --> 00:44:40,000 But if you're the leader or the co-founder of a company 1208 00:44:40,000 --> 00:44:41,520 and you make a comment like that, 1209 00:44:41,520 --> 00:44:43,220 you've got hundreds of people listening and acting 1210 00:44:43,220 --> 00:44:44,240 based on how you behave. 1211 00:44:44,240 --> 00:44:46,640 And I think that that was just completely inappropriate 1212 00:44:46,640 --> 00:44:50,360 and frankly, yeah, it just didn't serve really anybody 1213 00:44:50,360 --> 00:44:51,200 in the room. 1214 00:44:51,200 --> 00:44:52,920 So that was one of the worst experiences. 1215 00:44:52,920 --> 00:44:54,120 Oh, absolutely. 1216 00:44:54,120 --> 00:44:58,320 You know, it reminds me of the opportunity as a leader, 1217 00:44:58,320 --> 00:44:59,160 right? 1218 00:44:59,160 --> 00:44:59,980 These are the cool things. 1219 00:44:59,980 --> 00:45:01,400 This is like a role play scenario 1220 00:45:01,400 --> 00:45:03,560 where imagine what you would do as a leader 1221 00:45:03,560 --> 00:45:05,280 if this were to happen at your event, right? 1222 00:45:05,280 --> 00:45:06,720 And if you can place that in your mind 1223 00:45:06,720 --> 00:45:08,760 and practice these opportunities, 1224 00:45:08,760 --> 00:45:11,400 my initial response is I'm pretty good 1225 00:45:11,400 --> 00:45:13,280 with handling hecklers, but sometimes I do it 1226 00:45:13,280 --> 00:45:15,080 in a way that's not necessarily the nicest. 1227 00:45:15,080 --> 00:45:16,880 I need to read radical candid by the way, 1228 00:45:16,880 --> 00:45:19,520 cause I'm like, you know, I think my response would, 1229 00:45:19,520 --> 00:45:21,040 immediately would probably be, 1230 00:45:21,040 --> 00:45:23,320 you're like all gonna judge me for this. 1231 00:45:23,320 --> 00:45:27,640 And you have every right to, would be, okay, well, 1232 00:45:27,640 --> 00:45:29,600 you know, Scott, let's come Scott. 1233 00:45:29,600 --> 00:45:33,040 You know, we certainly appreciate your opinion on the matter 1234 00:45:33,040 --> 00:45:37,180 and we all know how valuable opinions are. 1235 00:45:37,180 --> 00:45:41,580 But you know, some people Scott choose not to wear underwear 1236 00:45:41,580 --> 00:45:44,900 either and that's their choice. 1237 00:45:44,900 --> 00:45:47,600 But it doesn't make either side right or wrong. 1238 00:45:47,600 --> 00:45:49,760 Those who understand the value 1239 00:45:49,760 --> 00:45:52,420 of what this wonderful lady is sharing 1240 00:45:52,420 --> 00:45:56,800 and those who have a heart to put this stuff into, 1241 00:45:56,800 --> 00:45:58,000 we appreciate that. 1242 00:45:58,000 --> 00:46:01,800 Those who don't, then, you know, we like you too. 1243 00:46:02,800 --> 00:46:05,200 So let's keep going with the opportunity though. 1244 00:46:05,200 --> 00:46:06,040 So anyway, there's probably- 1245 00:46:06,040 --> 00:46:07,520 I admire that. 1246 00:46:07,520 --> 00:46:08,360 What? 1247 00:46:08,360 --> 00:46:09,180 I admire that. 1248 00:46:09,180 --> 00:46:10,520 I think there's a way to kind of point out what's, 1249 00:46:10,520 --> 00:46:12,440 I mean, that sounds a little bit like radical candor 1250 00:46:12,440 --> 00:46:14,000 cause you're kind of addressing what's happening 1251 00:46:14,000 --> 00:46:16,480 while saying like, you're still valid as a person. 1252 00:46:16,480 --> 00:46:17,520 I think there's too much of this. 1253 00:46:17,520 --> 00:46:19,700 Like it's either me or you in the world right now. 1254 00:46:19,700 --> 00:46:22,140 So I think it's important to value someone's belief 1255 00:46:22,140 --> 00:46:24,280 while saying, you're kind of distracting 1256 00:46:24,280 --> 00:46:25,400 from the point right now. 1257 00:46:25,400 --> 00:46:26,720 Dude, I would have crushed him. 1258 00:46:26,720 --> 00:46:30,200 A couple of years ago, I would have crushed him 1259 00:46:30,200 --> 00:46:34,000 and just, and because I've always been a protector, 1260 00:46:34,000 --> 00:46:37,360 always been a protector of people who get picked on. 1261 00:46:37,360 --> 00:46:40,720 So I went to the office a lot in elementary school 1262 00:46:40,720 --> 00:46:42,700 and it typically was in the name 1263 00:46:42,700 --> 00:46:45,720 of protecting somebody who was getting picked on. 1264 00:46:45,720 --> 00:46:47,400 And when I was playing in the sports team, 1265 00:46:47,400 --> 00:46:49,520 those greatest sports, I would always pick second. 1266 00:46:49,520 --> 00:46:51,720 I picked my best player first. 1267 00:46:51,720 --> 00:46:53,400 And then second, I'd pick whoever I knew 1268 00:46:53,400 --> 00:46:54,480 was going to pick last. 1269 00:46:54,480 --> 00:46:55,680 I would just dominate. 1270 00:46:55,680 --> 00:46:56,520 I love that. 1271 00:46:56,520 --> 00:46:59,200 And so it was, it's kind of built into me, but yeah. 1272 00:46:59,200 --> 00:47:01,380 And a couple of my best friend, 1273 00:47:02,920 --> 00:47:04,520 he, James told me, he said, 1274 00:47:04,520 --> 00:47:06,940 Jackson, sometimes when you speak with people, 1275 00:47:06,940 --> 00:47:08,920 it's like you hit them with a steel bat. 1276 00:47:08,920 --> 00:47:09,760 Yeah. 1277 00:47:09,760 --> 00:47:10,920 And I was like, I know. 1278 00:47:10,920 --> 00:47:13,040 I was like, I was already aware, trying to figure it out. 1279 00:47:13,040 --> 00:47:15,880 I was like, but he's like, I know you're not, 1280 00:47:15,880 --> 00:47:19,520 but like, it just comes across that way. 1281 00:47:19,520 --> 00:47:22,480 And I was like, oh dude, like you're speaking truth 1282 00:47:22,480 --> 00:47:24,200 and I got to figure out how to stop doing that. 1283 00:47:24,200 --> 00:47:26,080 Cause yeah, I would have just made him feel miserable 1284 00:47:26,080 --> 00:47:28,840 for making her, for putting her through that. 1285 00:47:28,840 --> 00:47:30,040 And that's not the best way. 1286 00:47:30,040 --> 00:47:31,560 So we are a little bit over, 1287 00:47:31,560 --> 00:47:33,640 but I want to keep going if you're okay with that. 1288 00:47:33,640 --> 00:47:34,780 Yeah. Okay. Awesome. 1289 00:47:34,780 --> 00:47:37,480 So what's your best experience in business, Ryan? 1290 00:47:37,480 --> 00:47:38,780 Yeah. 1291 00:47:38,780 --> 00:47:40,200 And best is a very, you know, 1292 00:47:40,200 --> 00:47:41,200 we can interpret that in many ways, 1293 00:47:41,200 --> 00:47:43,320 but you're asking me, so I'm going to share. 1294 00:47:43,320 --> 00:47:44,800 One of the things that comes up for me is like, 1295 00:47:44,800 --> 00:47:46,660 for me, the best business experiences happen 1296 00:47:46,660 --> 00:47:50,240 when I have a visceral, positive, full body sensation. 1297 00:47:50,240 --> 00:47:51,800 Like when am I, when am I, 1298 00:47:51,800 --> 00:47:53,400 when is something that's happening at work, 1299 00:47:53,400 --> 00:47:54,960 making me feel so good that like, 1300 00:47:54,960 --> 00:47:56,240 I almost can't put words to it. 1301 00:47:56,240 --> 00:47:58,960 I just feel good in my body and in my mind. 1302 00:47:58,960 --> 00:48:00,640 And I'll tell you exactly when that was. 1303 00:48:00,640 --> 00:48:03,220 So years ago at Pandora, 1304 00:48:03,220 --> 00:48:04,980 one of the things that I was challenged to do 1305 00:48:04,980 --> 00:48:07,120 was to look at, so a lot of companies, 1306 00:48:07,120 --> 00:48:08,480 like especially these types of tech companies, 1307 00:48:08,480 --> 00:48:09,760 will use engagement surveys 1308 00:48:09,760 --> 00:48:12,320 and they'll actually pull and measure across the company 1309 00:48:12,320 --> 00:48:13,960 to find out what are we doing well, 1310 00:48:13,960 --> 00:48:14,840 what are we not doing well? 1311 00:48:14,840 --> 00:48:17,120 And sometimes these can go into like 80 different topics, 1312 00:48:17,120 --> 00:48:19,800 like it gets in depth and eventually you fatigue 1313 00:48:19,800 --> 00:48:21,280 your employees with over surveys, but. 1314 00:48:21,280 --> 00:48:23,240 Oh, it's kind of a secret. 1315 00:48:23,240 --> 00:48:26,600 But it can work if it's delivered in proper portions. 1316 00:48:26,600 --> 00:48:28,420 Sure. And one of the key components is to show 1317 00:48:28,420 --> 00:48:30,200 that you're acting on what you're, 1318 00:48:30,200 --> 00:48:32,140 like if you're just asking and people are telling you 1319 00:48:32,140 --> 00:48:34,200 for a year that we're unhappy in this one area, 1320 00:48:34,200 --> 00:48:35,360 it's like, eventually they're going to go, 1321 00:48:35,360 --> 00:48:36,200 I'm going to stop answering 1322 00:48:36,200 --> 00:48:37,520 because you're not doing anything. 1323 00:48:37,520 --> 00:48:40,360 But one of my jobs, which was one of the best jobs 1324 00:48:40,360 --> 00:48:42,040 I've ever had is to just look at those surveys 1325 00:48:42,040 --> 00:48:44,700 and try to get those scores to go back up. 1326 00:48:44,700 --> 00:48:47,160 And so, but the very specific experience 1327 00:48:47,160 --> 00:48:49,800 that I had within this is that one of the scores 1328 00:48:49,800 --> 00:48:51,640 that was low, we had people who loved their managers, 1329 00:48:51,640 --> 00:48:52,660 they were happy in their job, 1330 00:48:52,660 --> 00:48:54,140 they didn't want to leave Pandora, 1331 00:48:54,140 --> 00:48:55,680 but they were looking around on LinkedIn 1332 00:48:55,680 --> 00:48:57,800 and on weekends talking to friends at parties 1333 00:48:57,800 --> 00:49:00,280 and hearing other people are moving forward in their career. 1334 00:49:00,280 --> 00:49:03,020 They're like, I want to grow in the same way my friends are. 1335 00:49:03,020 --> 00:49:04,880 And we started to hear that that was actually 1336 00:49:04,880 --> 00:49:06,680 the biggest risk to losing people was not so much 1337 00:49:06,680 --> 00:49:08,600 that they were unhappy, but that they felt 1338 00:49:08,600 --> 00:49:10,420 like they weren't keeping up with their peers. 1339 00:49:10,420 --> 00:49:11,260 So one of the things that we did is we- 1340 00:49:11,260 --> 00:49:13,480 A little bit of a roof on their head, perhaps, 1341 00:49:13,480 --> 00:49:14,920 of like what they could accomplish, 1342 00:49:14,920 --> 00:49:16,200 where they could go for. 1343 00:49:16,200 --> 00:49:18,040 This happens in jobs where you're essentially doing 1344 00:49:18,040 --> 00:49:19,120 like a relatively repetitive job. 1345 00:49:19,120 --> 00:49:22,000 This is huge for all the types of companies we work with 1346 00:49:22,000 --> 00:49:25,120 because I would say that it's one of the greatest reasons 1347 00:49:25,120 --> 00:49:27,240 why 96% of businesses are failing. 1348 00:49:27,240 --> 00:49:29,960 And that has to do with the entrepreneur 1349 00:49:29,960 --> 00:49:32,640 putting their thumb accidentally on top of those 1350 00:49:32,640 --> 00:49:35,640 or serving them saying, hey, we want the lowest price 1351 00:49:35,640 --> 00:49:37,620 with the fastest result. 1352 00:49:37,620 --> 00:49:40,280 And we're not going to paint any vision 1353 00:49:40,280 --> 00:49:42,160 for how we want to include you long-term 1354 00:49:42,160 --> 00:49:45,200 because we want the best ROI. 1355 00:49:45,200 --> 00:49:47,080 And what you're doing is you're basically saying, 1356 00:49:47,080 --> 00:49:48,980 I'm never going to care about you. 1357 00:49:48,980 --> 00:49:52,600 I'm never going to want to see what you want to accomplish. 1358 00:49:52,600 --> 00:49:54,200 And if you don't care about my vision, 1359 00:49:54,200 --> 00:49:55,960 I don't want to pay you. 1360 00:49:55,960 --> 00:49:57,940 It's happens, this happens at the smallest 1361 00:49:57,940 --> 00:49:59,880 of business levels, not just in corporate. 1362 00:49:59,880 --> 00:50:00,720 So go ahead. 1363 00:50:00,720 --> 00:50:01,540 It's good to know. 1364 00:50:01,540 --> 00:50:04,120 And I think it's even associated with quiet quitting, 1365 00:50:04,120 --> 00:50:05,000 which you've mentioned earlier, 1366 00:50:05,000 --> 00:50:05,840 so we can talk about that too. 1367 00:50:05,840 --> 00:50:08,720 But the answer to the question is that we launched 1368 00:50:08,720 --> 00:50:11,000 a skill development program that essentially enticed people 1369 00:50:11,000 --> 00:50:13,380 that, on one hand, I had a company saying, 1370 00:50:13,380 --> 00:50:15,000 we need people to learn new skills to adapt 1371 00:50:15,000 --> 00:50:16,600 with the new business model of the company. 1372 00:50:16,600 --> 00:50:18,280 But I knew in my heart that if I go and tell 1373 00:50:18,280 --> 00:50:20,420 these three, 400 employees that, hey, you got to learn 1374 00:50:20,420 --> 00:50:22,300 a skill to adapt to the business model, 1375 00:50:22,300 --> 00:50:23,160 that's not motivating. 1376 00:50:23,160 --> 00:50:24,600 There's probably 10% of people who are like, 1377 00:50:24,600 --> 00:50:25,560 heck yeah, let's do it. 1378 00:50:25,560 --> 00:50:26,740 Like I'm all on. 1379 00:50:26,740 --> 00:50:28,160 But a lot of people are like, 1380 00:50:28,160 --> 00:50:30,000 that sounds like you need more from me. 1381 00:50:30,000 --> 00:50:33,000 And it's human to ask, what are you going to reciprocate? 1382 00:50:33,000 --> 00:50:35,520 And so what we did is we found out what are the skills 1383 00:50:35,520 --> 00:50:38,000 you want to learn and matched those up with the skills 1384 00:50:38,000 --> 00:50:40,440 that they needed to essentially fit 1385 00:50:40,440 --> 00:50:41,800 into this new business model. 1386 00:50:41,800 --> 00:50:43,640 So the whole experience is really positive. 1387 00:50:43,640 --> 00:50:45,280 The program is still in place at Pandora, 1388 00:50:45,280 --> 00:50:46,960 even though I haven't been there since 2017. 1389 00:50:46,960 --> 00:50:48,780 So that's also a positive experience. 1390 00:50:48,780 --> 00:50:50,200 But the actual moment I'm talking about 1391 00:50:50,200 --> 00:50:52,800 that was really visceral is we created applications 1392 00:50:52,800 --> 00:50:54,200 for this program. 1393 00:50:54,200 --> 00:50:55,200 We didn't need to do this. 1394 00:50:55,200 --> 00:50:56,580 We were going to try to get as many people 1395 00:50:56,580 --> 00:50:58,200 to take the classes as possible. 1396 00:50:58,200 --> 00:50:59,900 However, I was worried about this problem 1397 00:50:59,900 --> 00:51:01,040 I just put in front of you, which is, 1398 00:51:01,040 --> 00:51:02,960 hey, if you're taking this because I'm telling you, 1399 00:51:02,960 --> 00:51:05,160 it doesn't feel as exciting as if I tell you, 1400 00:51:05,160 --> 00:51:06,640 you can get into this, if you can tell me 1401 00:51:06,640 --> 00:51:07,760 why you think you're going to do, 1402 00:51:07,760 --> 00:51:08,880 what you're going to do with it. 1403 00:51:08,880 --> 00:51:12,280 And so the best experience I've ever had was one night, 1404 00:51:12,280 --> 00:51:14,120 I had weeks of applications be open. 1405 00:51:14,120 --> 00:51:16,400 So employees were applying to this program 1406 00:51:16,400 --> 00:51:17,240 and it had questions like, 1407 00:51:17,240 --> 00:51:19,360 what do you hope to do with these new skills? 1408 00:51:19,360 --> 00:51:21,320 And I sat up until probably one in the morning, 1409 00:51:21,320 --> 00:51:23,160 just reading a printout of these answers 1410 00:51:23,160 --> 00:51:25,080 of what people, their vision, 1411 00:51:25,080 --> 00:51:26,500 they said, if I learn public speaking, 1412 00:51:26,500 --> 00:51:27,340 I'll be able to do this. 1413 00:51:27,340 --> 00:51:29,080 If I learn deck design, I'll be able to do this. 1414 00:51:29,080 --> 00:51:31,360 And just seeing other people get excited 1415 00:51:31,360 --> 00:51:33,800 about their future, that's a really positive 1416 00:51:33,800 --> 00:51:35,440 business experience for me. 1417 00:51:35,440 --> 00:51:36,680 Oh, absolutely. 1418 00:51:36,680 --> 00:51:38,760 And even if they don't even get to apply it 1419 00:51:38,760 --> 00:51:40,440 within the walls of what you're doing, 1420 00:51:40,440 --> 00:51:42,560 it unleashes a power that, 1421 00:51:42,560 --> 00:51:44,080 and then especially if you understand 1422 00:51:44,080 --> 00:51:46,720 that sometimes your vision is a vehicle 1423 00:51:46,720 --> 00:51:48,680 for other people that fulfill their own visions. 1424 00:51:48,680 --> 00:51:50,720 In fact, that's not a sometimes, 1425 00:51:50,720 --> 00:51:52,320 that usually is the case, 1426 00:51:52,320 --> 00:51:53,480 unless they happen to be the one 1427 00:51:53,480 --> 00:51:55,680 who's going to take over someday. 1428 00:51:55,680 --> 00:51:57,760 If we can embrace that reality too, 1429 00:51:57,760 --> 00:52:00,520 then we create more abundance in the presence 1430 00:52:00,520 --> 00:52:02,360 while creating more space for more beautiful future. 1431 00:52:02,360 --> 00:52:03,840 So I love that. 1432 00:52:03,840 --> 00:52:05,680 We strive to emulate that. 1433 00:52:05,680 --> 00:52:07,280 As a startup, it's a lot harder. 1434 00:52:07,280 --> 00:52:10,200 We have to do, I shouldn't say it's a lot harder. 1435 00:52:10,200 --> 00:52:12,680 We make our own justifications, right? 1436 00:52:12,680 --> 00:52:13,880 For our realities. 1437 00:52:13,880 --> 00:52:15,480 But I will say that we, 1438 00:52:15,480 --> 00:52:17,280 so we have a passions assessment. 1439 00:52:17,280 --> 00:52:19,160 And all of the entrepreneurs who work with us, 1440 00:52:19,160 --> 00:52:20,600 they have to take it. 1441 00:52:20,600 --> 00:52:22,960 All of the employees who work with us, 1442 00:52:22,960 --> 00:52:23,800 we want them to take it. 1443 00:52:23,800 --> 00:52:24,920 And they're usually inspired 1444 00:52:24,920 --> 00:52:26,740 because they fit within our virtues. 1445 00:52:26,740 --> 00:52:29,960 And the goal is to find out 1446 00:52:29,960 --> 00:52:32,320 what really drives that individual? 1447 00:52:32,320 --> 00:52:33,360 What strengths do they have? 1448 00:52:33,360 --> 00:52:34,360 What weaknesses do they have? 1449 00:52:34,360 --> 00:52:36,240 And we try to keep it open-minded too. 1450 00:52:36,240 --> 00:52:38,360 We're like, okay, you're coming to this company 1451 00:52:38,360 --> 00:52:39,920 to help fulfill this role. 1452 00:52:39,920 --> 00:52:41,800 And you're not stuck here. 1453 00:52:41,800 --> 00:52:44,280 Like we want to know where you want to be, 1454 00:52:44,280 --> 00:52:45,280 what you want to do. 1455 00:52:45,280 --> 00:52:48,120 Because people, when they do what they love, 1456 00:52:48,120 --> 00:52:49,960 produce far better results 1457 00:52:49,960 --> 00:52:52,280 than if they're doing something they're forced to do. 1458 00:52:52,280 --> 00:52:54,680 So we usually have a concession session 1459 00:52:54,680 --> 00:52:57,000 where we say, well, for now, 1460 00:52:57,000 --> 00:53:00,280 these are the roles that we really need fulfilled. 1461 00:53:00,280 --> 00:53:02,320 And if you can help us bridge these gaps 1462 00:53:02,320 --> 00:53:05,240 because we don't have somebody else to do that right now, 1463 00:53:05,240 --> 00:53:07,580 then let's make sure we never forget the importance 1464 00:53:07,580 --> 00:53:11,400 of building the education on these aspects of your career 1465 00:53:11,400 --> 00:53:14,660 and facility and the path for you to grow into that. 1466 00:53:14,660 --> 00:53:19,600 And I have seen that the people that I work with, 1467 00:53:19,600 --> 00:53:21,920 unless they're like terrified of me 1468 00:53:21,920 --> 00:53:24,660 and are constantly lying, 1469 00:53:24,660 --> 00:53:26,640 they tend to love working with us. 1470 00:53:26,640 --> 00:53:29,040 And that started with my first fiber assistant 1471 00:53:29,040 --> 00:53:31,960 that I did not treat like a payless shoe transaction. 1472 00:53:31,960 --> 00:53:32,800 Sure, sure. 1473 00:53:32,800 --> 00:53:35,600 I said, after asking his birthday and stuff, 1474 00:53:35,600 --> 00:53:39,520 I said, beyond design, what do you really want to do? 1475 00:53:39,520 --> 00:53:42,880 And he said, I want to learn everything I can about AI. 1476 00:53:42,880 --> 00:53:43,720 I should have listened to him. 1477 00:53:43,720 --> 00:53:45,040 This was like 10 years ago. 1478 00:53:46,200 --> 00:53:48,560 And I want to work in the artificial intelligence space. 1479 00:53:48,560 --> 00:53:51,800 And I had a friend that too, 1480 00:53:51,800 --> 00:53:56,200 I had one investor who helped with the money ball equations 1481 00:53:56,200 --> 00:53:57,840 and another one who was working 1482 00:53:57,840 --> 00:53:59,920 in the robotics division at Google X. 1483 00:53:59,920 --> 00:54:02,220 And I was like, well, I said, that's awesome. 1484 00:54:02,220 --> 00:54:03,660 I said, I don't have direct contacts, 1485 00:54:03,660 --> 00:54:06,440 but I do have some people I can introduce you to. 1486 00:54:06,440 --> 00:54:07,280 Sure. 1487 00:54:07,280 --> 00:54:09,160 And I would love to, if you perform really well on this, 1488 00:54:09,160 --> 00:54:10,680 of course, I'd be happy to honor you 1489 00:54:10,680 --> 00:54:13,160 with some connections and some insights. 1490 00:54:13,160 --> 00:54:16,320 That dude crushed it with my logos. 1491 00:54:16,320 --> 00:54:18,440 He went so far above and beyond. 1492 00:54:18,440 --> 00:54:20,600 And I was like, wow. 1493 00:54:20,600 --> 00:54:25,520 So if I just take interest in people, right, tactic wise, 1494 00:54:25,520 --> 00:54:28,400 if I just care about people, 1495 00:54:28,400 --> 00:54:31,280 then they will care about me. 1496 00:54:31,280 --> 00:54:32,120 Interesting. 1497 00:54:34,120 --> 00:54:36,280 It's a simple equation, but yeah. 1498 00:54:37,360 --> 00:54:38,360 Yep, that's it, man. 1499 00:54:38,360 --> 00:54:40,280 So this was awesome. 1500 00:54:40,280 --> 00:54:42,760 I'm so happy that we got to have you on the show, Ryan. 1501 00:54:42,760 --> 00:54:43,960 We'd be happy to have you back. 1502 00:54:43,960 --> 00:54:47,120 We wish you the best with Growth Wave as well. 1503 00:54:47,120 --> 00:54:49,040 If there's any opportunities to collaborate in the future, 1504 00:54:49,040 --> 00:54:50,360 we will certainly be open to it 1505 00:54:50,360 --> 00:54:52,100 where that future is one minute from now, 1506 00:54:52,100 --> 00:54:54,200 or that future is a hundred days from now. 1507 00:54:54,200 --> 00:54:57,280 So let's figure out how to make that happen. 1508 00:54:57,280 --> 00:54:59,900 And vision pros, if you have more questions 1509 00:54:59,900 --> 00:55:03,560 about leadership, please drop them in the comments. 1510 00:55:03,560 --> 00:55:05,760 So that Ryan and I can both give our attempts 1511 00:55:05,760 --> 00:55:07,200 to attend to that. 1512 00:55:07,200 --> 00:55:10,120 If you know people who could use some advice 1513 00:55:10,120 --> 00:55:13,160 on leadership, drop some healthy hints. 1514 00:55:13,160 --> 00:55:16,040 Hey boss, I was really inspired by this conversation. 1515 00:55:16,040 --> 00:55:18,480 That's a better way than saying, hey boss, you suck at this. 1516 00:55:18,480 --> 00:55:21,240 You should listen to this episode, right? 1517 00:55:21,240 --> 00:55:22,600 There are ways to share this 1518 00:55:22,600 --> 00:55:26,240 and there are ways that might go more viral sharing it. 1519 00:55:26,240 --> 00:55:27,880 So we went either way, 1520 00:55:27,880 --> 00:55:30,640 but there's a great opportunity to leverage 1521 00:55:30,640 --> 00:55:31,600 a lot of what was spoken here. 1522 00:55:31,600 --> 00:55:32,840 And I'll give you one more tip on that. 1523 00:55:32,840 --> 00:55:34,400 You're gonna share this episode, 1524 00:55:34,400 --> 00:55:36,700 think through what was the point in the episode 1525 00:55:36,700 --> 00:55:38,960 or the story that made the difference for you 1526 00:55:38,960 --> 00:55:42,300 and find the timestamp of what that is 1527 00:55:42,300 --> 00:55:44,080 and share that with your audience 1528 00:55:44,080 --> 00:55:45,660 because it creates a little bit of a hook 1529 00:55:45,660 --> 00:55:46,680 and a little bit of a teaser, 1530 00:55:46,680 --> 00:55:48,760 but it also helps them get right to the point 1531 00:55:48,760 --> 00:55:50,120 of the value that we provided. 1532 00:55:50,120 --> 00:55:51,680 And if there's anything else we can do for you 1533 00:55:51,680 --> 00:55:54,260 as visionary entrepreneurs, visionary professionals, 1534 00:55:54,260 --> 00:55:57,000 visionaries of your own lives, don't hesitate to ask. 1535 00:55:57,000 --> 00:55:58,800 We might be able to make the wish come true. 1536 00:55:58,800 --> 00:55:59,880 Have a fantastic day. 1537 00:55:59,880 --> 00:56:01,360 Ryan, thank you so much for honoring us 1538 00:56:01,360 --> 00:56:02,200 with your time today. 1539 00:56:02,200 --> 00:56:03,400 Thank you. 1540 00:56:03,400 --> 00:56:04,220 Everybody have a wonderful day. 1541 00:56:04,220 --> 00:56:05,240 Thank you for being here today. 1542 00:56:05,240 --> 00:56:07,720 I'm really happy that you tuned in to Vision Pros Live. 1543 00:56:07,720 --> 00:56:10,400 I'm looking forward to seeing your reactions 1544 00:56:10,400 --> 00:56:12,680 as these episodes continue to move forward. 1545 00:56:12,680 --> 00:56:14,360 This is gonna get more and more fun. 1546 00:56:14,360 --> 00:56:16,160 We'll have more and more engagement as well. 1547 00:56:16,160 --> 00:56:18,280 We'll invite people to participate in the show 1548 00:56:18,280 --> 00:56:20,640 and thank you for giving us your time and attention. 1549 00:56:20,640 --> 00:56:21,960 Have a great day.