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G'day leaders. In this podcast, we talk about storytelling and why great leaders use it

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to engage and motivate people and inspire them to connect to purpose. Enjoy.

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Why did it count backwards? Are they? We're now recording.

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What? Hello, captain.

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What do I say?

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Come fly with me. Let's fly, let's fly.

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What are we going to talk about?

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I don't know. So leadership, life and everything else.

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Yeah.

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And we're live.

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No, we're still recording.

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Hey Michelle.

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Hi Guy.

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How you doing?

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Good, good. Up bright and early on a Sunday morning.

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Yes. You had a great idea this morning. We were getting a morning coffee and you suggested we do

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a podcast on a particular topic.

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Yes. Storytelling. We went and saw Bert Kreischer last night.

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Yeah, the machine.

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The machine. That's right. An amazing comedian. A packed house. It was awesome.

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And one of the things that really came out was how he is such a great storyteller.

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He's so gifted, isn't he?

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He is. He's funny, very funny, but just the way he could weave stories in and take you on this

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journey. And you thought that he was drunk and had no idea, but very, very skilled.

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I think he probably was drunk.

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Yeah, that's right. He's done it a number of times.

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But very skilled.

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Yeah, incredible, wasn't it? That he'd start a story and then go off on a tangent.

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Tell another sub story, a little joke on the side. And then you come back to the main story

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and you go, oh yeah, that's where we were.

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That's right.

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Yeah. We've got another favorite comedian who does that as well. Sarah Silverman.

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Yes, yes she does.

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She does it very differently, doesn't she?

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She does. She actually says, oh, put a pin in it.

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Yes, let's put a pin in that and we'll come back to it later.

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Yeah.

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Yeah, what a great gift it is to be able to tell stories.

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Well, then we were discussing how with storytelling, how in your keynotes and training,

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you tell a story.

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And yours.

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Yeah, and mine.

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That's your keynotes.

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Excuse me, and how then you're actually taking the room, the audience on a journey with you

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and people can relate. So I've been very fortunate to sit in your keynote a couple of times

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and there's not a dry eye in the room. They honestly, people are with you in the great times,

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they're down with you in the ditches with the bad times and they really, really,

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they're part of your journey. And one of the things I thought, oh, you're very,

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when I first saw you, you're very gifted at storytelling.

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Thank you very much.

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But I realized when I saw the, and could feel in the room, and this was to thousands of people,

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that that moment when it clicked and it clicked for me, what was happening was that whilst people

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were seeing you and feeling you, they also then started to put themselves in.

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They assimilate.

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They did.

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Yeah.

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They did. And then we started thinking as we were getting our coffee this morning,

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how great leaders also have that ability.

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Yes. Yeah. It's like Steve Jobs and Richard Branson.

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Yeah. And then, and the opposite of that, there are leaders who don't have that ability.

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Yeah.

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And-

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To get people on the journey with them.

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Yeah. And just the disengagement of the employees and they're really, people have this,

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they don't know the person, the leader necessarily, but they don't like them.

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Yeah. Yeah.

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Which is weird.

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It is weird. I love storytelling and listening to great storytellers. And I said to you,

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when we first met, you've got an amazing ability to tell stories.

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Thank you.

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Some of your stories are still blowing me away. And the world will get to read them and hear them

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very soon. But the gift of being able to tell a story takes somebody on a journey. And I researched

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a little bit of this many years ago, that when somebody's hearing a story, it engages much more

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of their brain. So lots of areas of their brain light up when they're listening to a story,

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because they have to create the pictures in their mind. They have to then start to assimilate,

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like you said before, associate it to their own story. And that's why it's so much easier

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to listen to a story than somebody just drawing on about facts. You've probably sat in somebody's

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presentation where they've got PowerPoint slides or visuals, and they're just reading those visuals

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to you, just throwing data at you, and you quickly get asleep.

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Yeah. Oh, definitely. And you know that they've spent hours upon hours collating this,

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and even spending money to have it professionally done, but they lose the audience.

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Yep.

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Because it's not personal.

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Yeah. I used to do a lot of presentations at the end of conferences. And so I was asked to,

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at one particular conference I went to, it was here in Sydney, and everyone just got up and read

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bullet points to the audience for two days. And I was sitting in there because I wanted to know

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what the other speakers were talking about. Like I have to say, they weren't professional speakers.

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They were presenting on their area of expertise at this particular conference. But you could

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just see the audience fighting really hard trying to stay awake. And it was so sad to see that

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all these people were just doing what they thought a good presentation was. And that is just

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here's some data, and I'm going to read it to you on a slide. And for two days, and at the end of

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the two days, they gave me, I think I had 25 minutes, and we were sponsoring the conference,

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the company I used to work with. And so I got up on the stage and I said, hey, all right, everyone,

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I've got some slides for you. And I went click. And I showed a picture of a child coming down a

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slide. And I went click, there's another slide. It was a water slide. Click, there's another slide.

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That would be the last slide I show you. And I turned off the projector and I just jumped off

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the stage and just walked amongst the audience and started to just tell them a story. And I wasn't

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doing it to kind of dismiss the other presenters. Obviously, they've been asked to present on their

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area of expertise and they just do what everyone else does. And that is they just simply read data

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to their audience. But I wanted to show the audience that the best way to engage people is

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through storytelling and to really get people to use their own brain rather than just listen to

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your brain reading data. Well, how many times have you heard and thought a book is so much better

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than the movie because your mind and how you create it, it's personal. Whereas the movie,

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it's like, oh, actually, I prefer the book. Yes. It's very, very rare that a movie is better than

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the book because when you read the book, like you say, you create your own pictures, you create

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your own characters, you know exactly what they look like. And then they bring in somebody else

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to replace your picture in your head. Yeah. Well, with leaders, I can imagine. And I will put in

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the show notes where it is and I can't recall where I read this, but that employee engagement

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leads directly to revenue, increased revenue, etc. And there's a magic number. So 75%. If employee

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engagement is above 75%, that the increased revenue is huge. Like it's a marked difference.

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So there's a strong relationship between those two metrics. There is. And it's again, the employee

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engagement. And in Australia, again, I will find where I read this, but employee engagement in

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Australia is often 66% and below. And I immediately came to mind was Qantas and Alan Joyce. So I think

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he's the leader that people love to hate. And despite, you know, they're coming back post

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pandemic with profits, people are actually united and engaged because he's potentially leaving.

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Oh, okay. I didn't know that. And then I think back to some of the leaders I worked for that

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were very autocratic. And, you know, there was, there was high amount, you'd never go to the crew

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room because people love to hate on this particular leader and would go out of their way to go against

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within the law and the rules, but go against what this leader was spruiking we needed to do. You

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know, they'd want to spend extra money or they'd want to make things not as economical as what it

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could. And that was because they were very autocratic and... Yeah. And they were just not

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engaged. This particular leader, and I won't say his name, that comes to mind is he wasn't with the

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people. And he, so there was no storytelling. We got the bullet points, we got the numbers. And often

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in a way that put blame, so you immediately switched off. Okay. And you created this picture

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in your mind that this person was up there and he was the, you know, almost in storytelling books

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where he was the ogre. Yeah. And yeah, whereas then the next person who stepped into that role

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really humanized and remind, reminds me actually of what Steve Jobs did and created this passionate

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work environment and encouraged people to drop in, told stories about where he'd been prior.

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And yeah, people were engaged. They loved him. Yeah. Yeah. Oh, my mind's going million miles

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an hour. I love this. So you're saying that staff engagement leads to greater revenue. I haven't read

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this research. I'd love you to send me a copy when you get it. And your experiences with leaders who

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tell stories and engage and bring you on a journey, the staff engagement goes up. Yes. You know,

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people are just trying data and figures and we've got to reach these figures. Yeah. Yeah. So, and

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I've noticed in your training, I don't think you have there, like you do 10 slides and there aren't

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any words at all. I don't use any words. I'm sorry. I shouldn't say that. I do have some slides with

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words on it, but yeah, every module that we run, my theory is that you have to engage people. You

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have to get them interested in what it is you're about to teach them. You have to get them to be

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able to assimilate and put it into context in their own life, their own career, their own situation,

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tell a story, get them engaged and help them discover the information. So through storytelling.

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So I love talking about leaders that I've met along the way. I talk about a particular leader

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that I had a business partnership with Steve and I talk about how he was so approachable. And

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the way I do it is I tell them a story about what it was like to walk into his office and how he

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would violently push himself away from his chair and then he'd spin around and then he'd lean forward

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and he'd look you in the eye and say, I don't have time for you right now, but I'll be ready in 10

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minutes. Can you come back in 10 minutes? And you go, yeah, absolutely. No worries. And then he'd

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spin back around violently and go back to his computer. And he was one of the most approachable

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people because with his body language, he constantly told you that, hey, I've got time for you. But he

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even did it when he didn't have time for you. Another leader that I ended up working with,

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you walk into his office and he would sit there with his hands over his keyboard and you'd call

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out his name and instead of turning around violently like Steve used to do and lean forward and say,

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hey, how can I help you? This leader would just sit there with his hands over the keyboard and go,

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yeah? And he wouldn't even look at you. So I love telling that story. So I didn't do it very well

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just then, but I tell that story in a classroom and I can just see people's eyes going, oh,

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I've done that. I keep typing away while people are talking to me or I'm on my phone while my

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kids are talking to me and I'm not approachable. And so they walk away and quite often at the end

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of the course, I'll say, hey, that story about your business partner who was really approachable,

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that really resonated because I do that. But if I said to them, okay, here's a PowerPoint slide.

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All right. When people come to you, you've got to look at them. You've got to get your hands off

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the keyboard. And I just did it in a typical presentation style where you're just giving

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people data. Each point coming with each click. It's not working. No. It's not working. Storytelling

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is the best way to get information into people's brains.

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It's really how you drive innovation and strategy in a business. Yeah. Well, even just letting the

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staff, your fellow staff know what is it, why we do what we do. It's a purpose. Yeah. Yeah. The

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backstory and yeah, for purpose. Yeah. Connecting people to purpose is, have we spoken? I don't

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think we've spoken about that in a podcast yet. No, not yet. No, purpose is such an important

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thing. You've probably seen Simon Sinek's Ted Talk on connecting people to the why. And I love

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talking about Disneyland. At Disneyland, their purpose is making magic happen. In every moment,

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your job is to make magic happen. And in the customer centricity workshop, we do this section

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on purpose. And I say, okay, I want you to imagine you're a cleaner at Disneyland. Yeah. What is your

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job? And everyone goes to clean the park and make it look beautiful. I said, okay. All right. And

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then I tell them the story. I want you to imagine that you've taken your kid to Disneyland, right?

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And they're in their happy place. Disneyland's number one on most kids' lists. And you give them

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an ice cream. And ice cream is number two on their list. So you've given them an ice cream at

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Disneyland, the magical place. And they're sitting there. How happy would they be? And people go,

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oh, they'd be, you know, they'd be happy. Ecstatic. Yeah. Ecstatic. And I say, okay,

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so I want you to imagine that that child's eating the ice cream and all of a sudden,

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they drop it on the floor. What happens to the child? The child starts crying. So you can imagine

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the child at Disneyland is standing there crying. Now you're a cleaner. You see that ice cream on

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the ground. What do you do? And all the people go, well, you clean it up. I go, no, you don't.

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Because at Disneyland, they're all connected to something bigger. That cleaner would run over to

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the ice cream parlor and they'd say, code red, vanilla on the ground or whatever it is. And

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they'd run back to the child. They'd get down to the child's level and in their best impersonation.

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I can't do that very well. You've been wanting to do that though, haven't you?

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I do. And then they'd give the child a new ice cream to put that smile back on their face. And

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then they'd clean up the ice cream because at Disneyland, if you're a cleaner, your job is not

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to clean the park. Your job is to make magic happen. Oh, by the way, you also clean up the park.

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Yeah. And the way Disneyland do it, they do it very much through storytelling. It's all about

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making magic happen and connecting people to purpose. So I think that ties in very well with

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the storytelling that we're talking about today, that the leaders who can connect their organizations

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to the purpose through storytelling are the most engaging. They're the ones that drive culture and

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drive innovation and drive staff engagement like you were talking about before. Because

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when you're connected to something that's bigger than what you do, connected to something bigger

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than your role through engagement, that's where motivation and drive comes from.

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Yeah. So this gift of storytelling, it comes naturally to some people, for example, you. I

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love listening to your story. You, I just-

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Thank you very much. But it's something we can learn, isn't it?

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Yeah. Yeah. It's just a matter of getting out of your head and getting out of those bullet points.

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Or becoming human and showing your human side.

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Your frailties. Yeah. Yeah. And people, you know, no one's a robot. No one's a superhuman,

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apart from you. But they're-

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How am I a superhuman?

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I just thought the same thing. But yeah, if you can show your vulnerability as a leader,

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then you get people on board with you because they can connect. You're not a position, a role

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higher than. You're a human as well. Yeah. That reminds me of something that they

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do in the Navy SEALs to create team culture is to share vulnerability. Did you know that?

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No, I didn't.

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So the way they create a strong bond in their team and they're always moving towards psychological

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safety is they get people to share where they failed after an action. So in after action review,

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I think it's called an AAR, after action review. Every time you perform an action, you review it.

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So whatever it is, they go out into theater, they do whatever they do. But when they come back,

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they're encouraged to share vulnerability. And so if I share my vulnerability with you,

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and then you share your vulnerability with me, the trust between us goes up and we're creating a

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connection. And I've seen leaders do this very, very well in their storytelling. So when they're

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engaging their organization at a conference or they're talking to a team, they tell a story,

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they bring out some vulnerability, they show how they fail, they showed what they learned,

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and then how they improved and went forward. And you can just see that sort of style of

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communicating changes people. It changes people because you're now a human being to me,

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I've assimilated with your story because I've brought in my own past, and now I'm connected

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with you and I trust you. But that the opposite where they just stand up and say, okay, these are

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the quarterly figures we're going to hit this week and just throwing data and expectations at

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people. It just doesn't work, does it? No, no, that's right. Guy, I know in your courses,

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part of your leadership training workshops that you hold, you actually teach the art of storytelling

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to leaders to get that engagement from employees and to build that team culture. Yeah, we do it

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as part of some of the bigger leadership programs that we run over six, seven months. And we also

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have a standalone workshop that we run, so the gift of storytelling. I used to do it in just

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a presentation skills course. It was a module in that and then everyone got so much out of it.

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And I thought, well, that's really the gift of presenting is not just standing up there with a

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bunch of slides talking about bullet points, but it's telling the story. So, yeah, years ago,

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I started to teach the gift of storytelling. And I called it the gift of storytelling because it's

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a gift to your audience. If you're sitting in an audience and the speaker is telling a story,

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it is a gift because you're not sitting there going, oh, when's this going to end? You're not

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wanting it to end. A great story. This all started many, many years ago. So I saw one of the most

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gifted speakers and his name's not coming to me at the moment. It'll pop into my head. But he

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he started Kentucky Tours and I saw his presentation and it was one of the best

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keynotes that I've ever seen. So I had spent all day running a workshop. At the end of the day,

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I was extremely tired. I was exhausted. We'd had a lot of fun during the day. And then I had a

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couple of hours before I was going to go and watch this keynote. His name will come back to me in a

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second. I've gone over to North Sydney where I'm going to watch him talk. And John, John, John,

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John Anderson, John Anderson. Sorry, I knew it was going to pop into my head. Now he, sorry, sorry,

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I'll go back. So I spent a whole day training. I'm exhausted. It's the end of the day. And so I went

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and had dinner just at a pub. I've got a counter tea and I've got a big schnitzel. And so I'm sitting

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there eating schnitzel and chips and filling up. So now not only am I tired from the day, I'm tired

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from a big meal. And I'm thinking that was a bit silly because I'm about to go and watch somebody

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speak and I'm going to be very tired in the audience. And then the mate that I was with said,

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hey, how about we have a beer? And I went, all right. So I had a beer as well. So I've spent a

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whole day on my feet training. I've had a huge meal and I've had a beer. That's the ingredients

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for a sleep for me. Anyway, so I went into this room, sat down and John comes out, the founder of

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Contiki to us. And he started this story. And I was captivated. Now I was quite young. It was early

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on in my career. I was just captivated by the way he told his story. So we'd be moving around the

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stage telling the story. But then every now and then he would step out of his story. It was almost

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like he had this path on the stage that he would walk while he was telling you the story. Come on

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a journey with me. He was kind of saying with his body language, but then he'd step out of the story,

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come to the front of the stage, look at the audience as if, well, I'm not telling a story

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at the moment. And he'd deliver a valuable piece of business advice. And then he'd pause

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while we absorbed it. And then he'd go back on his little walking path. And then we went here

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and then we went there. And he did this for an hour on stage telling you the story of Contiki

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and how it started. I don't think I even blinked. I was wide awake. I had the ingredients of sleep,

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a big day, a can of tea and a beer. And John held my attention for an hour. And I went home that

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night and I thought to myself, I'm a speaker, but I want to be as good as him. And so I think he was

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one of the first people that I really observed had the gift, the absolute gift of not just telling a

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story, but weaving in business messages. And it's such a powerful thing for your audience,

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because I looked around the room at one stage because I'm thinking, is everyone else is engaged

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as me? And I looked around and everyone was wide eyed and smiling and laughing. It's like he reached

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into our brains, turned a switch on and took us for a journey, took us on a ride. And I'm getting

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goose bumps right now explaining it to you. Because it was one of those moments in my life, I thought,

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that's a master craftsman in this area of speaking and taking people on a journey. So I could imagine

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if you worked in Contiki with John, you would have felt the same because he was such a gifted

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storyteller. So I then started to weave that into a lot of my courses. And then the feedback was

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amazing. Oh, I really enjoyed that. And people would come back to me and say, yeah, I told a

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story and I had everyone's attention and the feedback I got was fantastic. And so I decided,

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no, that needs to be a standalone course. And anyway, that was a long story to tell you about

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storytelling and why I teach it. Because John Anderson, many, many years ago, he showed me

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what a true craftsman, a true storyteller can do with an audience and taking people on a journey.

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It's such a fantastic skill. I remember one tip you gave me, one of many, is that when you are

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telling a story, and especially when it's your own story, your whole body, your whole, and I'm sure

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it's a chemical thing as well, you can see yourself in that story. So there's this fear of speaking,

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this, it kind of dissolves because you're telling your story like you would your friends.

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And it makes it more personable. So rather than having to remember, you know, introduction, body

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conclusion, which was at school, you know, you get up and do public speaking, because it is your

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story. And you're seeing that the real in your mind of what your story is, you don't have problems

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remembering it, you don't have problems telling it. And that whole anxiety thing dissipates,

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it may not disappear, but it dissipates. Yeah. And I say, just get out of the way of the

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information. It's not about you up there. It's about the story. It's about the information that's

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coming through you. So you're just the conduit, the vehicle. So that's actually how I describe

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my job. A lot of people say, Oh, what do you do? And I say, I'm the conduit of other people's

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wisdom. And they go, what? Well, I'm just passing on wisdom that I've collected from other amazing

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people that from other experiences like John, the Contiki founder. And so yeah, if you're speaking

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and you can just get into the story, see the story in your mind, tell your audience that story,

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they then see it in their mind. And you're just together on this journey, this wonderful journey.

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It's like, it's why we go to the movies. We love stories. And if you think about human history,

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we've passed our knowledge through storytelling forever. We sit around campfires, we tell stories

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and myths and quests and, and we engage people through story. Could you imagine if Og and whatever

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the other caveman's name is? I've only got one name for a caveman. Ivan. Oh, Og and Ivan. David.

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David. No, I think now we need Og and I don't know, Olaf. I don't know. But imagine them sitting

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around a fire and one of them grabs, grabs a, you know, a, a piece of cardboard and says, okay,

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first bullet point. It just wouldn't have worked, would it? Human, I think we would have died off

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as a species. But telling stories has been a gift that we've passed down from generation to

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generation. But regrettably, we, we all of a sudden started to throw bullet points on a slide and,

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and thought that that was the best way to tell stories. But that's just lazy, isn't it? It is.

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It is. Yeah. Yeah. No, get out of, get out of your slides, people, get out of your slides and get

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into a story. It's a much more engaging way to, to take people on a journey and leaders who do this.

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So yeah, I love what you were saying, the gift of storytelling. So maybe looking at it like that,

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they, they, your employees, your, your fellow staff, your colleagues,

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very fortunate to experience the gift that you have of telling them your story.

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I will bounce that back to you. You have a real gift of telling your stories and we will tell

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it for you on this podcast, but your, your book is going to come out soon. And I love, love hearing

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your stories. Nothing like a bit of pressure to get that happening. Yeah. Well, the world needs to

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hear your stories, Michelle. There's a lot to learn from those stories. And I, I said to you,

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when we first met, you have a real gift for storytelling and I'll keep repeating that until

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the world hears your stories. Thank you, Guy. Yeah. So that was fun. That was fun. Yeah. Okay. So,

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and I will post up that on the notes where, yes, where that information came from. Yep. Cool. Okay.

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So how do we finish this off? More dogs, more dogs, definitely. The world would be a better place

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when there's more dogs. Yes. And more coffee needed. More coffee needed. Bollinger, we still

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haven't heard from you. What's going on? We, we're waiting for our sponsor to contact us. They don't

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know they're our sponsor yet, but we are waiting for Bollinger to get in touch. Yeah. How else do

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we finish this off? And well, to find you and New Memory. Yep. Newmemory.com.au. That's where

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we've got all the information about our courses and michellehuntington.com for keynote speaking

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and guynewman.com.au for speaking as well. Yeah. Yeah. So, and I can't wait for after this podcast,

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it's this episode. Yeah. We have an amazing interview with a leader that we will publish as well.

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Yes, we will, Patty. That was a great, great, great interview, great chat. Yeah. He's an inspiring

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man. All right. You have a great week. You too. Take care. Bye.

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And who's gonna listen to this? Maybe our mums. Thanks mum.

