1 00:00:00,000 --> 00:00:05,720 G'day leaders, I've got my voice back and in this podcast, Michelle and I talk about 2 00:00:05,720 --> 00:00:06,880 the fear of public speaking. 3 00:00:06,880 --> 00:00:11,000 Again, we've already done a podcast on this but we've had so many people come up to us 4 00:00:11,000 --> 00:00:13,560 recently and say, oh, I couldn't do what you do. 5 00:00:13,560 --> 00:00:19,500 And Michelle's got an interesting story about a captain that we were flying with and how 6 00:00:19,500 --> 00:00:21,560 he also has this fear. 7 00:00:21,560 --> 00:00:24,000 But anyway, you'll hear the story in the podcast. 8 00:00:24,000 --> 00:00:30,240 We share some tips on how to overcome the fear at the start of a presentation or a speech 9 00:00:30,240 --> 00:00:33,600 and we discuss all of the techniques that we use. 10 00:00:33,600 --> 00:00:34,600 Enjoy. 11 00:00:34,600 --> 00:00:36,080 Why did it count backwards? 12 00:00:36,080 --> 00:00:38,600 Oh no, we're now recording. 13 00:00:38,600 --> 00:00:39,600 What? 14 00:00:39,600 --> 00:00:40,600 Hello captain. 15 00:00:40,600 --> 00:00:41,600 What do I... 16 00:00:41,600 --> 00:00:42,600 Come fly with me, let's fly, let's fly. 17 00:00:42,600 --> 00:00:43,600 What are we going to talk about? 18 00:00:43,600 --> 00:00:44,600 I don't know. 19 00:00:44,600 --> 00:01:01,840 So, leadership, life and everything else. 20 00:01:01,840 --> 00:01:02,840 And we're live. 21 00:01:02,840 --> 00:01:03,840 No, we're recording. 22 00:01:03,840 --> 00:01:04,840 And my voice is back. 23 00:01:04,840 --> 00:01:05,840 It is, yes. 24 00:01:05,840 --> 00:01:06,840 It's good to be able to speak. 25 00:01:06,840 --> 00:01:07,840 You probably enjoyed it when I couldn't. 26 00:01:07,840 --> 00:01:08,840 No, no. 27 00:01:08,840 --> 00:01:09,840 It was good. 28 00:01:09,840 --> 00:01:10,840 I'm glad you've been able to hear it. 29 00:01:10,840 --> 00:01:20,040 It feels good to be able to actually hit the high register too. 30 00:01:20,040 --> 00:01:23,760 I had to talk like this in order just to get any sand out. 31 00:01:23,760 --> 00:01:26,920 It was quite uncomfortable and funny. 32 00:01:26,920 --> 00:01:29,800 You actually had someone come up to you the other day and say, oh, your voice is back. 33 00:01:29,800 --> 00:01:30,800 Yeah, I know. 34 00:01:30,800 --> 00:01:31,800 I didn't realize they listened to the podcast. 35 00:01:31,800 --> 00:01:32,800 That was cool. 36 00:01:32,800 --> 00:01:33,800 That was very, very cool. 37 00:01:33,800 --> 00:01:34,800 How are you, Michelle? 38 00:01:34,800 --> 00:01:35,800 I'm good. 39 00:01:35,800 --> 00:01:40,400 It's been a nice and full month. 40 00:01:40,400 --> 00:01:41,400 It has been, hasn't it? 41 00:01:41,400 --> 00:01:44,240 Lots of workshops and keynotes and travel. 42 00:01:44,240 --> 00:01:48,200 What have we been doing since the last time? 43 00:01:48,200 --> 00:01:49,920 Well, we did the TED Talk. 44 00:01:49,920 --> 00:01:52,160 The TED Talk, that's right. 45 00:01:52,160 --> 00:01:54,960 And been traveling all over the countryside. 46 00:01:54,960 --> 00:01:56,920 Yeah, the TED Talk went so well. 47 00:01:56,920 --> 00:01:57,920 Can't wait for it to come out. 48 00:01:57,920 --> 00:01:58,920 Yeah, it's not out yet. 49 00:01:58,920 --> 00:02:01,920 So, we won't say it went well. 50 00:02:01,920 --> 00:02:04,320 It did very well. 51 00:02:04,320 --> 00:02:07,880 As all speakers do, you watched it and you went, oh, I wish I had have done something 52 00:02:07,880 --> 00:02:10,720 differently, but that's how you get better at things, isn't it? 53 00:02:10,720 --> 00:02:13,760 Well, it was interesting, actually. 54 00:02:13,760 --> 00:02:20,760 Good feedback for me was the dress rehearsal because I had an expectation. 55 00:02:20,760 --> 00:02:29,360 In the previous podcast about doing the preparing for TEDx, how I needed to know it off my heart 56 00:02:29,360 --> 00:02:30,360 like a script. 57 00:02:30,360 --> 00:02:31,360 Yeah. 58 00:02:31,360 --> 00:02:36,280 And I was nervous about that or excited, but on the inside. 59 00:02:36,280 --> 00:02:40,960 And the dress rehearsal, thankfully, there was a dress rehearsal. 60 00:02:40,960 --> 00:02:46,760 So, speaking one, a script, so I learned script. 61 00:02:46,760 --> 00:02:53,200 And then having been in a place where I couldn't see the audience because the light was quite 62 00:02:53,200 --> 00:02:56,560 bright, threw me a little for six. 63 00:02:56,560 --> 00:03:02,680 And then, yeah, it was funny how little things derail you. 64 00:03:02,680 --> 00:03:03,680 Yeah. 65 00:03:03,680 --> 00:03:06,480 And then, so that night, I kind of beat myself up a bit. 66 00:03:06,480 --> 00:03:07,960 The dress rehearsal night. 67 00:03:07,960 --> 00:03:08,960 Yeah, the dress rehearsal night. 68 00:03:08,960 --> 00:03:09,960 I remember. 69 00:03:09,960 --> 00:03:12,840 Then the following night, though, having had that experience, it's like, oh, okay, you 70 00:03:12,840 --> 00:03:15,040 can prepare, you know. 71 00:03:15,040 --> 00:03:17,440 And yeah, that was a lot easier, a lot better. 72 00:03:17,440 --> 00:03:18,440 It was brilliant. 73 00:03:18,440 --> 00:03:20,240 I enjoyed it so much. 74 00:03:20,240 --> 00:03:23,920 It threw me that, oh, hang on, I can do this. 75 00:03:23,920 --> 00:03:26,540 Why did I, you know, why was it daunting? 76 00:03:26,540 --> 00:03:28,080 Why did it throw me? 77 00:03:28,080 --> 00:03:32,680 It's because we allow thoughts to come into our mind that don't contribute to success, 78 00:03:32,680 --> 00:03:36,160 which is one of the reasons why we wanted to have this podcast today. 79 00:03:36,160 --> 00:03:41,760 So you were on a flight recently, and a pilot said something to you quite interesting, I 80 00:03:41,760 --> 00:03:43,200 find actually quite amazing. 81 00:03:43,200 --> 00:03:48,640 Yeah, so we were flying up to Darwin, one of our regular flights up to Darwin. 82 00:03:48,640 --> 00:03:50,400 And because everyone knows you on these planes. 83 00:03:50,400 --> 00:03:51,720 Yeah, well, that's right. 84 00:03:51,720 --> 00:03:56,800 One of my former colleagues was the captain, and he saw me board the plane. 85 00:03:56,800 --> 00:03:59,800 So that's a very... 86 00:03:59,800 --> 00:04:02,600 Is that a ship or a ferry? 87 00:04:02,600 --> 00:04:05,360 That's probably actually the ship, the P&O crew. 88 00:04:05,360 --> 00:04:06,760 Oh, there we go. 89 00:04:06,760 --> 00:04:07,760 Okay. 90 00:04:07,760 --> 00:04:08,760 Sorry about that. 91 00:04:08,760 --> 00:04:12,480 So he came out of the flight deck during the flight and signaled to come up and have a 92 00:04:12,480 --> 00:04:13,640 chat. 93 00:04:13,640 --> 00:04:20,320 And he was saying how he has a morbid fear of public speaking, which that happens. 94 00:04:20,320 --> 00:04:21,960 It's the number one fear in humans. 95 00:04:21,960 --> 00:04:23,600 I had it when I was growing up. 96 00:04:23,600 --> 00:04:24,600 Yeah. 97 00:04:24,600 --> 00:04:32,560 And he was actually a group of the other pilots currently going to Toastmasters because they 98 00:04:32,560 --> 00:04:37,800 know, whilst they know their standard PAs, you know, that's basically in the book that 99 00:04:37,800 --> 00:04:38,800 they need to do. 100 00:04:38,800 --> 00:04:39,800 Can you give us one now? 101 00:04:39,800 --> 00:04:40,800 You've put me on the spot. 102 00:04:40,800 --> 00:04:41,800 I can't actually think of one. 103 00:04:41,800 --> 00:04:42,800 Okay. 104 00:04:42,800 --> 00:04:43,800 We're flying at 3000 feet. 105 00:04:43,800 --> 00:04:44,800 3000? 106 00:04:44,800 --> 00:04:45,800 Python 10? 107 00:04:45,800 --> 00:04:46,800 I don't know. 108 00:04:46,800 --> 00:04:47,800 A scud running. 109 00:04:47,800 --> 00:04:56,960 737, 3000 feet coastal. 110 00:04:56,960 --> 00:05:02,320 And he was saying, so yeah, standard, everything going well, PA. 111 00:05:02,320 --> 00:05:05,520 He's behind the closed door and he does it. 112 00:05:05,520 --> 00:05:07,440 He admitted he does it in one breath. 113 00:05:07,440 --> 00:05:10,440 How hard would that be? 114 00:05:10,440 --> 00:05:14,880 Ladies and gentlemen, we're currently flying at 20,000 feet. 115 00:05:14,880 --> 00:05:15,880 50, 60? 116 00:05:15,880 --> 00:05:16,880 I don't know. 117 00:05:16,880 --> 00:05:19,680 Please just notice to your right hand side, we have the Sydney Hub of Rich. 118 00:05:19,680 --> 00:05:24,680 Anyway, I don't know what they say and I'm on a plane every day. 119 00:05:24,680 --> 00:05:27,360 Every day, the voice nearly went again. 120 00:05:27,360 --> 00:05:33,760 So he said it's when there's an emergency or an abnormal or something off script, it 121 00:05:33,760 --> 00:05:41,200 freaks him out and he either doesn't do it, gets his other colleagues and the first officer 122 00:05:41,200 --> 00:05:48,160 to say it or, you know, scripts that writes it down on a piece of paper and then reads 123 00:05:48,160 --> 00:05:50,240 it. 124 00:05:50,240 --> 00:05:54,480 And he said it really, it's debilitating. 125 00:05:54,480 --> 00:05:55,480 Wow. 126 00:05:55,480 --> 00:06:00,920 So imagine having the skill and confidence to fly a plane and yet, and with the door 127 00:06:00,920 --> 00:06:06,760 closed and nobody can see you, nobody knows who you are, struggle with doing a voiceover. 128 00:06:06,760 --> 00:06:07,760 Yeah. 129 00:06:07,760 --> 00:06:10,480 And so he's a very good pilot. 130 00:06:10,480 --> 00:06:18,960 He comes across as confident pilot and person and this does, you know, it sends him into 131 00:06:18,960 --> 00:06:22,160 a bit of a panic and he said he's not the only one. 132 00:06:22,160 --> 00:06:28,040 Because he's admitted it, other pilots are coming to him saying they also have this pilot. 133 00:06:28,040 --> 00:06:29,040 Should we create a course? 134 00:06:29,040 --> 00:06:30,040 PAs for pilots. 135 00:06:30,040 --> 00:06:31,040 We could. 136 00:06:31,040 --> 00:06:35,800 Add it to the list of courses that we run at New Memory. 137 00:06:35,800 --> 00:06:39,760 That's amazing because a lot of people over the last few weeks have come up to me with 138 00:06:39,760 --> 00:06:40,760 similar things. 139 00:06:40,760 --> 00:06:47,800 I was on a podcast yesterday with a great guy, Steve Singh, and he mentioned he's got 140 00:06:47,800 --> 00:06:53,520 a best man speech coming up and he wants to, you know, so he's starting to feel the excitement 141 00:06:53,520 --> 00:06:57,120 and the nerves and we have a chat about it. 142 00:06:57,120 --> 00:06:58,200 But he's a gifted speaker. 143 00:06:58,200 --> 00:06:59,480 He's a speaker as well. 144 00:06:59,480 --> 00:07:01,880 And so it's a common thing. 145 00:07:01,880 --> 00:07:04,280 Even people who are professionals. 146 00:07:04,280 --> 00:07:06,760 You felt a bit of nerves going into the TED talk. 147 00:07:06,760 --> 00:07:08,480 He's got the best man speech. 148 00:07:08,480 --> 00:07:13,080 We were speaking to somebody the other day and he said, oh, what do you do? 149 00:07:13,080 --> 00:07:16,140 And we both said, we have speakers and trainers. 150 00:07:16,140 --> 00:07:18,040 And he said, oh, I take my hat off. 151 00:07:18,040 --> 00:07:19,040 And you could hear in his voice, couldn't you? 152 00:07:19,040 --> 00:07:22,840 Oh, I take my hat off to you being able to speak in front of people. 153 00:07:22,840 --> 00:07:27,040 And like two seconds earlier, he was all confident and talking about what he did and all that 154 00:07:27,040 --> 00:07:28,040 sort of stuff. 155 00:07:28,040 --> 00:07:29,420 It's such a common fear. 156 00:07:29,420 --> 00:07:32,280 So we thought we'd do another podcast about it. 157 00:07:32,280 --> 00:07:33,280 Yeah. 158 00:07:33,280 --> 00:07:34,280 To try and help people. 159 00:07:34,280 --> 00:07:41,480 We have spoken on fear of public speaking before, but we recently did a workshop at... 160 00:07:41,480 --> 00:07:42,480 The Cerebral Palsy Alliance. 161 00:07:42,480 --> 00:07:43,480 Yes. 162 00:07:43,480 --> 00:07:44,480 One of our favorite clients. 163 00:07:44,480 --> 00:07:48,200 These are beautiful people, so if you haven't heard of them, look them up. 164 00:07:48,200 --> 00:07:52,280 The Cerebral Palsy Alliance, an amazing not-for-profit that looks after people with cerebral palsy 165 00:07:52,280 --> 00:07:55,880 and they're in disability care as well. 166 00:07:55,880 --> 00:07:58,360 And they are just the most beautiful organization. 167 00:07:58,360 --> 00:08:01,480 Well, you walk into the building and you just feel joy. 168 00:08:01,480 --> 00:08:02,480 Yeah. 169 00:08:02,480 --> 00:08:04,040 You feel like you're getting a big hug. 170 00:08:04,040 --> 00:08:05,040 Yeah. 171 00:08:05,040 --> 00:08:10,000 So we did a presenting and public speaking workshop for how many people? 172 00:08:10,000 --> 00:08:12,040 About 40, 50. 173 00:08:12,040 --> 00:08:13,040 Yeah. 174 00:08:13,040 --> 00:08:18,320 Yeah, we helped them overcome any fear of public speaking and stand up and be able to 175 00:08:18,320 --> 00:08:19,320 do it confidently. 176 00:08:19,320 --> 00:08:24,720 Well, it's also good for me because every time I come along and either listen to you 177 00:08:24,720 --> 00:08:30,360 or participate, it reminds me of things that I could be adding or, oh, I used to do this. 178 00:08:30,360 --> 00:08:31,360 Why don't I do it now? 179 00:08:31,360 --> 00:08:32,360 And just... 180 00:08:32,360 --> 00:08:33,360 Yeah. 181 00:08:33,360 --> 00:08:34,360 I love it. 182 00:08:34,360 --> 00:08:35,360 We might give them a few tips today. 183 00:08:35,360 --> 00:08:36,360 Yeah. 184 00:08:36,360 --> 00:08:37,360 So I'll kick us off. 185 00:08:37,360 --> 00:08:43,480 One of the first things I teach when you're going to be speaking in front of people, a 186 00:08:43,480 --> 00:08:48,480 lot of people wait until they're standing at the front in their presenter stance or 187 00:08:48,480 --> 00:08:51,360 behind the lectern before they actually start speaking. 188 00:08:51,360 --> 00:08:55,480 Now, if you're in a room where they can hear you, I always say, start speaking as you're 189 00:08:55,480 --> 00:08:58,560 walking up or, you know... 190 00:08:58,560 --> 00:09:00,000 It's about energy management. 191 00:09:00,000 --> 00:09:02,920 And so you may notice that... 192 00:09:02,920 --> 00:09:07,040 And I don't know if we've ever discussed this, but when people are coming into the room, 193 00:09:07,040 --> 00:09:09,760 I'm instantly talking to them. 194 00:09:09,760 --> 00:09:14,240 Even though I'm setting up, I'm getting my laptop ready and everything and the microphone's 195 00:09:14,240 --> 00:09:19,080 all set up or whatever we need to do, I start talking to people because I teach this to 196 00:09:19,080 --> 00:09:23,480 others that you can create an energy in the room like it's just a conversation. 197 00:09:23,480 --> 00:09:26,440 So they come into the room, you go, oh, good day, how are you going? 198 00:09:26,440 --> 00:09:27,440 Where are you coming in from? 199 00:09:27,440 --> 00:09:28,440 Did you have far to travel? 200 00:09:28,440 --> 00:09:31,320 And whatever small talk you want to do. 201 00:09:31,320 --> 00:09:34,280 And what it does is it makes them feel comfortable, makes you feel comfortable. 202 00:09:34,280 --> 00:09:36,120 You're already talking to them. 203 00:09:36,120 --> 00:09:38,600 So it's just like having a conversation with a friend. 204 00:09:38,600 --> 00:09:42,640 And if you do that with everyone as they come in, morning, morning, grab a seat, hey, going, 205 00:09:42,640 --> 00:09:46,520 morning, morning, you have the opportunity to build the energy in the room. 206 00:09:46,520 --> 00:09:50,600 And so that when you're walking up to start your presentation or your speech or whatever 207 00:09:50,600 --> 00:09:53,440 it is that you're doing, you've already got this energy with this audience. 208 00:09:53,440 --> 00:09:55,720 You've already got this connection with them. 209 00:09:55,720 --> 00:09:57,920 And then it's like you've already started. 210 00:09:57,920 --> 00:10:02,320 So the presentation starts not when you're standing at the front, the presentation starts 211 00:10:02,320 --> 00:10:06,000 the minute you're in the room and you build up that energy. 212 00:10:06,000 --> 00:10:10,320 And I was actually telling them in the workshop, I was saying, hey, guys, the presentation 213 00:10:10,320 --> 00:10:11,620 doesn't start when you're at the front. 214 00:10:11,620 --> 00:10:16,040 It starts the minute you walk into the room and that's your opportunity to start talking, 215 00:10:16,040 --> 00:10:20,880 engaging and building the sort of energy that you want in the room. 216 00:10:20,880 --> 00:10:26,760 Similar to you, however, I also use the opportunity for compliments because I've noticed that 217 00:10:26,760 --> 00:10:33,560 when people come to workshops or they're coming to a conference for and they hear speakers, 218 00:10:33,560 --> 00:10:35,960 they're dressed up. 219 00:10:35,960 --> 00:10:38,480 People are smiling. 220 00:10:38,480 --> 00:10:42,360 It's an opportunity for them to get out of the office. 221 00:10:42,360 --> 00:10:45,680 And so people have put in a lot of effort and they look amazing. 222 00:10:45,680 --> 00:10:46,680 They feel amazing. 223 00:10:46,680 --> 00:10:49,240 You can see it's a different energy. 224 00:10:49,240 --> 00:10:54,640 So I compliment on that and I get, because as we've discussed before, compliments not 225 00:10:54,640 --> 00:10:59,080 only work for the person who's being complimented, but the one giving the compliment. 226 00:10:59,080 --> 00:11:01,640 And so I feed off that energy. 227 00:11:01,640 --> 00:11:05,940 And then again, like you just said, it's like you then having a conversation when you're 228 00:11:05,940 --> 00:11:10,800 out the front because you're relatable, you're known and you know them. 229 00:11:10,800 --> 00:11:11,800 And you've already built some rapport. 230 00:11:11,800 --> 00:11:12,800 I like that strategy. 231 00:11:12,800 --> 00:11:15,800 I'm going to steal that one if that's okay. 232 00:11:15,800 --> 00:11:20,640 I think I've probably given a couple of compliments, but I've never done it in like, what's the 233 00:11:20,640 --> 00:11:21,640 your new term? 234 00:11:21,640 --> 00:11:22,640 Intentionally, train intentionally? 235 00:11:22,640 --> 00:11:23,640 Yes, not habitually. 236 00:11:23,640 --> 00:11:24,640 Not habitually. 237 00:11:24,640 --> 00:11:26,680 Yeah, train intentionally, not habitually. 238 00:11:26,680 --> 00:11:30,060 So yeah, I'm going to start doing that because that would really work. 239 00:11:30,060 --> 00:11:32,360 As they come in, like I'd have to be careful. 240 00:11:32,360 --> 00:11:33,960 Oh, nice shoes to a lady. 241 00:11:33,960 --> 00:11:38,720 I think I'm flirting, but yeah, just dropping compliments and making that connection. 242 00:11:38,720 --> 00:11:46,280 Well, last week, this week just gone, I was speaking at the executive assistant network 243 00:11:46,280 --> 00:11:50,360 signature series and they're all speaking in Melbourne as well. 244 00:11:50,360 --> 00:11:51,560 Yes, that's coming up. 245 00:11:51,560 --> 00:11:55,960 But it was all these people are beautiful and their executive assistants, they're that 246 00:11:55,960 --> 00:11:57,320 kind of the front line. 247 00:11:57,320 --> 00:12:05,240 And I, when I was thinking, like it was coming up, I was thinking there's my big fat Greek 248 00:12:05,240 --> 00:12:07,640 wedding, I think it is the movie. 249 00:12:07,640 --> 00:12:13,960 And the mum talks about the husband and the wife and how the husband is the head of the 250 00:12:13,960 --> 00:12:14,960 family. 251 00:12:14,960 --> 00:12:21,440 So I'm thinking the C-suite, the whoever, the executive is the head and the executive 252 00:12:21,440 --> 00:12:22,920 assistants are the neck. 253 00:12:22,920 --> 00:12:27,600 They turn the head where they want to, they support the head. 254 00:12:27,600 --> 00:12:30,600 I like that, that's a good analogy. 255 00:12:30,600 --> 00:12:35,120 So that's what I was thinking when I was thinking about executive assistants. 256 00:12:35,120 --> 00:12:36,120 Yeah. 257 00:12:36,120 --> 00:12:39,280 So you had a room of well dressed and beautiful people. 258 00:12:39,280 --> 00:12:40,280 Beautiful people. 259 00:12:40,280 --> 00:12:41,280 And so you were dropping compliments? 260 00:12:41,280 --> 00:12:42,640 I was, it was very easy. 261 00:12:42,640 --> 00:12:44,360 And I was looking at them for style tips. 262 00:12:44,360 --> 00:12:46,640 I like what you've done there. 263 00:12:46,640 --> 00:12:50,320 I bet you had your flight suit on, your jumpsuit. 264 00:12:50,320 --> 00:12:53,400 Yes, my fashionable flight suit. 265 00:12:53,400 --> 00:12:58,200 So I wouldn't use that, but yeah, you can start talking about outfits and stuff with 266 00:12:58,200 --> 00:13:02,720 the audience members and yeah, just building that rapport, getting the energy going before 267 00:13:02,720 --> 00:13:04,160 you're actually up the front. 268 00:13:04,160 --> 00:13:08,120 It's such a great strategy because you feel like you've already started. 269 00:13:08,120 --> 00:13:10,520 And so stop putting a line at the start. 270 00:13:10,520 --> 00:13:11,760 All right, it starts now. 271 00:13:11,760 --> 00:13:15,600 Now it starts as soon as you get in there and build up the energy, build up the rapport 272 00:13:15,600 --> 00:13:19,360 and get, if you can get people laughing before you start, it's brilliant. 273 00:13:19,360 --> 00:13:23,520 And then like I was kind of alluding to at the start, start talking as you're walking 274 00:13:23,520 --> 00:13:24,600 up to the front. 275 00:13:24,600 --> 00:13:28,800 If you do need to walk up onto a stage or whatever, our friend Heidi does it as well. 276 00:13:28,800 --> 00:13:35,440 So you just start talking and then the presentation has started and it feels quite relaxing. 277 00:13:35,440 --> 00:13:40,160 I was actually teaching a group in Melbourne and I told them this because I was getting 278 00:13:40,160 --> 00:13:43,120 them to stand up and present in front of their colleagues. 279 00:13:43,120 --> 00:13:46,400 It was a leadership workshop at Bell Potter. 280 00:13:46,400 --> 00:13:49,920 And I was saying, hey guys, here's a tip. 281 00:13:49,920 --> 00:13:52,160 Before you get up to the front of the room and start sharing what you are getting out 282 00:13:52,160 --> 00:13:55,400 of these workshops, what I want you to do is start talking. 283 00:13:55,400 --> 00:13:58,760 Pretend that the presentation starts before you get up there and watch what happens. 284 00:13:58,760 --> 00:13:59,760 Watch the difference. 285 00:13:59,760 --> 00:14:01,200 And they all did it. 286 00:14:01,200 --> 00:14:02,200 They all did it. 287 00:14:02,200 --> 00:14:06,040 They were all starting to talk as they were walking up and they were sitting down and 288 00:14:06,040 --> 00:14:08,080 going, yeah, that makes a huge difference. 289 00:14:08,080 --> 00:14:12,560 Yeah, if you wait until you're up the front and like, you know, we talk about how we are 290 00:14:12,560 --> 00:14:15,280 the spotlight rather than the spotlight being on you. 291 00:14:15,280 --> 00:14:18,000 And they said, yeah, it's just a huge difference. 292 00:14:18,000 --> 00:14:20,920 It's like a casual conversation. 293 00:14:20,920 --> 00:14:25,080 And then somebody else had actually said to them, oh, no, no, no, you don't talk until 294 00:14:25,080 --> 00:14:26,080 you're up the front. 295 00:14:26,080 --> 00:14:27,080 It's just not professional. 296 00:14:27,080 --> 00:14:30,880 And so I said to them, no, you do what makes you comfortable. 297 00:14:30,880 --> 00:14:33,720 You do what makes the audience comfortable. 298 00:14:33,720 --> 00:14:36,800 It's not about, hey, here are the rules for what you have to do. 299 00:14:36,800 --> 00:14:43,560 Yeah, I've heard one where the person was saying, okay, you go up there, get into position, 300 00:14:43,560 --> 00:14:45,560 legs apart, teeth and tits. 301 00:14:45,560 --> 00:14:51,080 Okay, tell me more about that. 302 00:14:51,080 --> 00:14:54,200 You know, you get onto your spot, you put your legs apart. 303 00:14:54,200 --> 00:14:56,200 Yeah, yeah, you present a stance. 304 00:14:56,200 --> 00:14:57,840 You present a stance, that's right. 305 00:14:57,840 --> 00:15:03,520 And then smile, so teeth and tits is put your shoulders back and chest out. 306 00:15:03,520 --> 00:15:05,520 And then start. 307 00:15:05,520 --> 00:15:08,520 What are you looking at? 308 00:15:08,520 --> 00:15:10,520 I couldn't do that. 309 00:15:10,520 --> 00:15:13,720 Yeah, it's very much a I've arrived. 310 00:15:13,720 --> 00:15:14,720 I've arrived. 311 00:15:14,720 --> 00:15:15,720 Okay. 312 00:15:15,720 --> 00:15:19,000 Which could work in some, I suppose, depending on what you were doing. 313 00:15:19,000 --> 00:15:20,000 Do what works for you. 314 00:15:20,000 --> 00:15:21,000 That's the thing, isn't it? 315 00:15:21,000 --> 00:15:22,000 It's not about... 316 00:15:22,000 --> 00:15:23,000 There's no right way. 317 00:15:23,000 --> 00:15:24,000 Yeah. 318 00:15:24,000 --> 00:15:25,000 No, that's exactly it. 319 00:15:25,000 --> 00:15:29,440 So if something works for you and it works for the audience, use it. 320 00:15:29,440 --> 00:15:33,560 Just use it. 321 00:15:33,560 --> 00:15:35,720 So what other tips can we give to help? 322 00:15:35,720 --> 00:15:36,840 I know one, here's one. 323 00:15:36,840 --> 00:15:39,560 So the way you start a presentation. 324 00:15:39,560 --> 00:15:43,680 Okay, so a lot of people, they get up and they just start talking. 325 00:15:43,680 --> 00:15:48,120 The best way to engage your audience and get their attention is to ask them a question. 326 00:15:48,120 --> 00:15:49,120 Yes. 327 00:15:49,120 --> 00:15:51,960 Yeah, and not an open question because you don't want to ask an open question that requires 328 00:15:51,960 --> 00:15:54,000 people to answer out loud. 329 00:15:54,000 --> 00:15:58,680 So what you do is you just whack your hand up and you go, hey, just a show of hands, 330 00:15:58,680 --> 00:15:59,680 who has... 331 00:15:59,680 --> 00:16:01,480 And then finish your question, whatever it is. 332 00:16:01,480 --> 00:16:04,960 And if you can tie your question into what you're talking about, then you've grabbed 333 00:16:04,960 --> 00:16:05,960 their attention. 334 00:16:05,960 --> 00:16:08,000 You've got immediate interaction. 335 00:16:08,000 --> 00:16:11,640 Because if you put your hand up and say, hey, who's ever had this happen or who's ever done 336 00:16:11,640 --> 00:16:15,880 this or whatever, when they put their hand up, they're now engaged. 337 00:16:15,880 --> 00:16:20,440 That's a great way to just unblock the connection between you. 338 00:16:20,440 --> 00:16:23,240 Not unblock, but start the connection between you and the audience. 339 00:16:23,240 --> 00:16:24,680 I like that. 340 00:16:24,680 --> 00:16:29,200 And I've been using the same question for 30 years now. 341 00:16:29,200 --> 00:16:30,200 It gets a laugh. 342 00:16:30,200 --> 00:16:32,200 But when people have heard it before... 343 00:16:32,200 --> 00:16:33,200 They yell it out. 344 00:16:33,200 --> 00:16:34,200 Yeah, exactly. 345 00:16:34,200 --> 00:16:39,040 Somebody yelled it out once, oh, you've been in my talk before. 346 00:16:39,040 --> 00:16:41,240 And then the other day, I did it. 347 00:16:41,240 --> 00:16:43,560 There was only three people in the room who hadn't met me. 348 00:16:43,560 --> 00:16:46,480 And so I'm really just introducing myself to them. 349 00:16:46,480 --> 00:16:51,000 And then everyone else is sitting there going, oh, we know what he's going to ask. 350 00:16:51,000 --> 00:16:53,760 And they laughed the first time, right? 351 00:16:53,760 --> 00:16:56,280 And so I asked the question, there are three people who hadn't met me before. 352 00:16:56,280 --> 00:16:59,760 They laughed because it's this silly joke that I do. 353 00:16:59,760 --> 00:17:02,960 But then I said, oh, and you guys didn't laugh because you've heard it all before. 354 00:17:02,960 --> 00:17:04,280 And I made them laugh. 355 00:17:04,280 --> 00:17:07,120 And then now all of a sudden, we've got this great energy in the room. 356 00:17:07,120 --> 00:17:13,800 So asking a question at the start is a great way to get people connected and paying attention. 357 00:17:13,800 --> 00:17:16,320 Do you have any other techniques that you use? 358 00:17:16,320 --> 00:17:18,640 Like I noticed, I won't give it away. 359 00:17:18,640 --> 00:17:20,160 You used a great one the other day. 360 00:17:20,160 --> 00:17:21,200 Yeah, I tried it. 361 00:17:21,200 --> 00:17:22,440 I had fun with it. 362 00:17:22,440 --> 00:17:26,280 And so I tried a different approach, which was a sound. 363 00:17:26,280 --> 00:17:27,280 A sound, yeah. 364 00:17:27,280 --> 00:17:28,760 It was a loud sound, too. 365 00:17:28,760 --> 00:17:29,760 It was. 366 00:17:29,760 --> 00:17:30,760 It was lightning, yeah. 367 00:17:30,760 --> 00:17:31,760 Lightning, yeah. 368 00:17:31,760 --> 00:17:33,520 Do you mind giving it away on the podcast? 369 00:17:33,520 --> 00:17:34,520 No, no, that's fine. 370 00:17:34,520 --> 00:17:44,720 So one of the stories I talk about in Antifragility is one time the aircraft I was flying, a small 371 00:17:44,720 --> 00:17:48,120 aircraft, was struck by lightning and what happened. 372 00:17:48,120 --> 00:17:55,760 So for my talk the other day, I thought, oh, and I'd been to a professional speakers association. 373 00:17:55,760 --> 00:17:57,960 Which we're members of. 374 00:17:57,960 --> 00:17:58,960 Yes, yeah. 375 00:17:58,960 --> 00:18:02,160 And they had an information or a learning session. 376 00:18:02,160 --> 00:18:04,920 Yeah, we have regular sessions with the PSA. 377 00:18:04,920 --> 00:18:09,400 Yeah, and Mads Farrelly, who people may know her. 378 00:18:09,400 --> 00:18:10,400 She's a producer. 379 00:18:10,400 --> 00:18:12,840 Now, if I get this wrong, this is bad. 380 00:18:12,840 --> 00:18:13,840 But she was- 381 00:18:13,840 --> 00:18:14,840 She worked in media. 382 00:18:14,840 --> 00:18:20,720 Yeah, thinking she was a producer of shows like Big Brother and Pharma Once Wife, et 383 00:18:20,720 --> 00:18:21,720 cetera. 384 00:18:21,720 --> 00:18:22,720 Yeah, yeah. 385 00:18:22,720 --> 00:18:27,520 And so shows where they go against the norm and a little bit shocking and there's clickbaity 386 00:18:27,520 --> 00:18:29,640 sort of things. 387 00:18:29,640 --> 00:18:30,640 Attention grabbing stuff. 388 00:18:30,640 --> 00:18:37,120 Yeah, and she was doing a presentation on things you could use and she didn't say sound 389 00:18:37,120 --> 00:18:40,800 necessarily but it was something I thought, oh, I'll give it a go. 390 00:18:40,800 --> 00:18:43,560 Have a bit of a play, which makes it exciting for yourself. 391 00:18:43,560 --> 00:18:44,560 Will it work? 392 00:18:44,560 --> 00:18:45,560 Won't it work? 393 00:18:45,560 --> 00:18:46,560 And the AV guy, he was cool. 394 00:18:46,560 --> 00:18:49,560 He's like, oh, I've not seen this before or heard it. 395 00:18:49,560 --> 00:18:54,520 And so it was very important that he be on the same page as me and we did it and it was 396 00:18:54,520 --> 00:18:55,520 great. 397 00:18:55,520 --> 00:18:56,520 It got screams. 398 00:18:56,520 --> 00:19:02,600 It got a couple of swear words, expletives and then there's that shock thing and straight 399 00:19:02,600 --> 00:19:09,240 into telling the story and then getting some engagement and laughs after. 400 00:19:09,240 --> 00:19:10,640 So it makes it a little bit different. 401 00:19:10,640 --> 00:19:11,640 It was good. 402 00:19:11,640 --> 00:19:16,160 And I loved how he then, oh, I should have checked to see if anyone's afraid of flying. 403 00:19:16,160 --> 00:19:17,160 Yeah, oops. 404 00:19:17,160 --> 00:19:18,160 Oops. 405 00:19:18,160 --> 00:19:21,160 But then you reassured them. 406 00:19:21,160 --> 00:19:22,160 I did. 407 00:19:22,160 --> 00:19:23,160 I did. 408 00:19:23,160 --> 00:19:24,160 Yeah, yeah. 409 00:19:24,160 --> 00:19:25,160 So that was fun. 410 00:19:25,160 --> 00:19:26,160 That was, yeah. 411 00:19:26,160 --> 00:19:27,160 That was fun. 412 00:19:27,160 --> 00:19:28,160 That was fun. 413 00:19:28,160 --> 00:19:29,160 That was fun. 414 00:19:29,160 --> 00:19:34,160 So there's all sorts of techniques you can do at the start to just get it going and knock 415 00:19:34,160 --> 00:19:36,320 away any fears that you've built up in your head. 416 00:19:36,320 --> 00:19:37,320 You could show a picture. 417 00:19:37,320 --> 00:19:39,800 Yeah, pictures, it says a thousand words. 418 00:19:39,800 --> 00:19:42,600 Yeah, you click the button, the picture comes up, everyone's looking at the picture, they're 419 00:19:42,600 --> 00:19:43,600 not looking at you. 420 00:19:43,600 --> 00:19:45,560 You go, hey guys, who's been here? 421 00:19:45,560 --> 00:19:47,180 Or what does this look like? 422 00:19:47,180 --> 00:19:48,180 What is this? 423 00:19:48,180 --> 00:19:51,160 You could do something unusual to spark their attention. 424 00:19:51,160 --> 00:19:56,920 But all of these things, it kind of gets the presentation going and get you out of your 425 00:19:56,920 --> 00:19:57,920 head. 426 00:19:57,920 --> 00:19:58,920 Yes. 427 00:19:58,920 --> 00:19:59,920 Yeah. 428 00:19:59,920 --> 00:20:02,680 And that's the big thing that I do to help people who've got a fear of public speaking. 429 00:20:02,680 --> 00:20:05,800 The number one fear of human beings is public speaking. 430 00:20:05,800 --> 00:20:07,600 Is when they're talking to me. 431 00:20:07,600 --> 00:20:12,200 Like the other day somebody said, oh, I'm okay when I'm in front of just a small group. 432 00:20:12,200 --> 00:20:16,800 But as soon as I'm in front of a big, and you can hear that they're about to say the 433 00:20:16,800 --> 00:20:19,480 record that they've played in their head a thousand times. 434 00:20:19,480 --> 00:20:23,800 I'm okay in front of small groups, but in front of big groups, I get really nervous. 435 00:20:23,800 --> 00:20:26,080 And as soon as they say, but, I jump in. 436 00:20:26,080 --> 00:20:27,080 I go, used to. 437 00:20:27,080 --> 00:20:28,080 And they go, what? 438 00:20:28,080 --> 00:20:29,080 I said, used to. 439 00:20:29,080 --> 00:20:30,080 Used to feel like that. 440 00:20:30,080 --> 00:20:31,080 Used to be like that. 441 00:20:31,080 --> 00:20:32,080 That's the past. 442 00:20:32,080 --> 00:20:33,080 And they go, what? 443 00:20:33,080 --> 00:20:34,080 What? 444 00:20:34,080 --> 00:20:38,720 I said, if you want the future to be different, if you want to feel comfortable in front of 445 00:20:38,720 --> 00:20:41,440 a large group, stop saying you feel uncomfortable in a large group. 446 00:20:41,440 --> 00:20:43,680 And we've spoken about this on the podcast, ad nauseam. 447 00:20:43,680 --> 00:20:46,920 Your subconscious mind is listening to everything you tell it. 448 00:20:46,920 --> 00:20:49,600 Everything you tell it, and it will obey those instructions. 449 00:20:49,600 --> 00:20:50,600 Because it's a robot. 450 00:20:50,600 --> 00:20:53,300 Your subconscious mind doesn't question what you're saying. 451 00:20:53,300 --> 00:20:57,200 So if you say, I'm okay in front of small groups, you'll be okay in front of small groups. 452 00:20:57,200 --> 00:20:59,800 Because your subconscious mind will say, right, this is a small group. 453 00:20:59,800 --> 00:21:00,800 We're fine. 454 00:21:00,800 --> 00:21:03,920 But if you say, but I get really nervous in front of large groups. 455 00:21:03,920 --> 00:21:07,360 As soon as you're in front of a large group, your subconscious mind goes, oh, this is that 456 00:21:07,360 --> 00:21:09,920 situation you told me about where we get really nervous. 457 00:21:09,920 --> 00:21:10,920 Okay. 458 00:21:10,920 --> 00:21:14,380 And it sends a message to the adrenal glands to release all of the hormones and put you 459 00:21:14,380 --> 00:21:18,240 into a fight or flight state and make you nervous and all of a sudden you're sweaty 460 00:21:18,240 --> 00:21:21,320 and losing your mind. 461 00:21:21,320 --> 00:21:24,600 And it's all a program that you put into your head. 462 00:21:24,600 --> 00:21:33,800 One thing Maz said in that course, the workshop, was that if you're speaking after someone 463 00:21:33,800 --> 00:21:38,800 who's well known, someone who's polished, someone who's professional, you may need to 464 00:21:38,800 --> 00:21:46,560 give a talk or get up and give a presentation even to your colleagues after the CEO or a 465 00:21:46,560 --> 00:21:53,800 speaker, professional speaker or someone, which in your mind could add to your nervousness, 466 00:21:53,800 --> 00:21:55,040 to your fear. 467 00:21:55,040 --> 00:21:59,280 And she said, just reframe it as they've warmed up the audience for you. 468 00:21:59,280 --> 00:22:00,280 Yeah, that's it. 469 00:22:00,280 --> 00:22:01,280 That's it. 470 00:22:01,280 --> 00:22:05,000 So now they're receptive and they're loose and they're, you know, and the same thing 471 00:22:05,000 --> 00:22:10,640 if there's a particularly dry presentation before you, don't worry if they're yawning 472 00:22:10,640 --> 00:22:16,000 and on their phones or on their laptops because you'll, you know, blow them away. 473 00:22:16,000 --> 00:22:17,400 Yeah, I like that. 474 00:22:17,400 --> 00:22:25,400 So if there's a great speaker before you, what a fantastic opportunity to ride the wave 475 00:22:25,400 --> 00:22:27,560 of the energy that they created in the room. 476 00:22:27,560 --> 00:22:30,560 And you see this a lot with standup comedians. 477 00:22:30,560 --> 00:22:34,880 They get up and go, oh, how amazing was, and then they say the name of the person before 478 00:22:34,880 --> 00:22:39,720 them and what they've done is they've joined the audience in their appreciation of the 479 00:22:39,720 --> 00:22:42,080 previous speaker or comedian. 480 00:22:42,080 --> 00:22:46,720 They've harnessed that energy that you're, it's like putting a lasso around that energy 481 00:22:46,720 --> 00:22:49,000 jumping on it and riding it like a horse. 482 00:22:49,000 --> 00:22:53,600 So if you have a speaker before you or a comedian before you or anyone who's done something 483 00:22:53,600 --> 00:22:58,480 before you and they're amazing, that's a great thing for you because your audience is feeling 484 00:22:58,480 --> 00:22:59,480 great. 485 00:22:59,480 --> 00:23:00,800 Jump on that energy. 486 00:23:00,800 --> 00:23:06,360 So you walk up onto the stage, don't start your presentation and say, how amazing was 487 00:23:06,360 --> 00:23:07,360 that speech? 488 00:23:07,360 --> 00:23:09,440 You know, who knew that? 489 00:23:09,440 --> 00:23:10,440 And then reference a couple of things. 490 00:23:10,440 --> 00:23:14,800 And that's why I think it's so, so important that when you're presenting, if there's other 491 00:23:14,800 --> 00:23:18,520 speakers, so if you're on a day where there's multiple speakers, like we often do, we go 492 00:23:18,520 --> 00:23:24,800 to conferences and we often have to do keynotes after several other speakers have been there, 493 00:23:24,800 --> 00:23:27,520 it's great to sit there and listen. 494 00:23:27,520 --> 00:23:31,440 And so when you get up on stage, if you can reference the previous speakers that were 495 00:23:31,440 --> 00:23:36,920 up there before you and talk about something that they shared, what you're doing is you're 496 00:23:36,920 --> 00:23:40,200 showing one that you've been present to, you were part of the audience. 497 00:23:40,200 --> 00:23:42,480 So you're just like them. 498 00:23:42,480 --> 00:23:44,840 And it makes a connection with you and the audience. 499 00:23:44,840 --> 00:23:46,800 It says, hey, I've been here with you too. 500 00:23:46,800 --> 00:23:48,080 I'm one of you. 501 00:23:48,080 --> 00:23:51,200 Let's now go down this path and talk about this. 502 00:23:51,200 --> 00:23:54,320 I like it. 503 00:23:54,320 --> 00:24:02,960 It's so interesting with your audience by referencing the energy of the previous speaker. 504 00:24:02,960 --> 00:24:04,760 It's such a common fear, isn't it? 505 00:24:04,760 --> 00:24:08,320 The fact that they're sitting there at the front in the cockpit, the doors closed behind 506 00:24:08,320 --> 00:24:13,200 them and you're just talking into a headset and yet that still creates that massive fear. 507 00:24:13,200 --> 00:24:17,320 Because I guess they're visualizing however many hundred people behind them. 508 00:24:17,320 --> 00:24:19,520 Yeah, which we don't do when we're flying. 509 00:24:19,520 --> 00:24:27,520 So that's something I haven't had a problem with. 510 00:24:27,520 --> 00:24:30,120 So it was hard to imagine. 511 00:24:30,120 --> 00:24:32,920 But I was very grateful that he told me that. 512 00:24:32,920 --> 00:24:39,240 If you were in a similar situation where you're in the cockpit flying the plane and you're 513 00:24:39,240 --> 00:24:41,840 feeling nerves about the PA, what would you do? 514 00:24:41,840 --> 00:24:47,360 What advice would you give to your fellow captains? 515 00:24:47,360 --> 00:24:48,440 I was very fortunate. 516 00:24:48,440 --> 00:24:54,720 I trained with Captain Pete Sherry, who's a legend in Virgin and I'm not sure he's doing 517 00:24:54,720 --> 00:24:56,360 command training anymore. 518 00:24:56,360 --> 00:25:01,000 However, he's still an amazing mentor and font of knowledge. 519 00:25:01,000 --> 00:25:07,960 And he was saying that, so we get told in an emergency situation how to communicate 520 00:25:07,960 --> 00:25:13,960 to the cabin crew, for example, and to even on the radio to air traffic control and to 521 00:25:13,960 --> 00:25:18,280 ops and being in aviation, everything is an acronym. 522 00:25:18,280 --> 00:25:24,680 And it's NIPS, which is nature, intent, time, special circumstances. 523 00:25:24,680 --> 00:25:29,400 So nature of the incident or the accident or whatever's happening. 524 00:25:29,400 --> 00:25:34,160 The intent, where we're going to go, what we're going to do, climb, descend, seatbelts 525 00:25:34,160 --> 00:25:42,680 on, return to A, go forward to B or go to C or D. And then time, how much time it is 526 00:25:42,680 --> 00:25:44,600 before and known to them. 527 00:25:44,600 --> 00:25:50,520 So either before the seatbelt signs go on or they need to be seated or until we're landing. 528 00:25:50,520 --> 00:25:55,680 And then special circumstances might be something like upon landing, we'll have the fire brigade 529 00:25:55,680 --> 00:25:59,640 following us back to the bay or we're not going to park on the bay or we'll be at the 530 00:25:59,640 --> 00:26:03,840 bay for three minutes and the seatbelt signs will stay on. 531 00:26:03,840 --> 00:26:07,400 So is that an acronym to help you like fill in control of the situation or plan for the 532 00:26:07,400 --> 00:26:09,520 situation or all the above, I guess? 533 00:26:09,520 --> 00:26:12,100 It's to communicate what's going to happen. 534 00:26:12,100 --> 00:26:18,600 It also helps us because we can sort out in our mind in an easy logical sequence what's 535 00:26:18,600 --> 00:26:20,280 going to happen. 536 00:26:20,280 --> 00:26:22,880 And then we get them to repeat it back. 537 00:26:22,880 --> 00:26:29,000 So we know that they've understood our intention. 538 00:26:29,000 --> 00:26:35,440 And so Pete Sherry, he said to us in the command course, when you're giving a PA, now if it's 539 00:26:35,440 --> 00:26:39,560 a standard out of the book PA, that's easy, it's like a script. 540 00:26:39,560 --> 00:26:42,720 It's the non-normals, something's gone wrong, something unusual. 541 00:26:42,720 --> 00:26:43,720 Something's changed. 542 00:26:43,720 --> 00:26:45,400 Something's changed, yeah. 543 00:26:45,400 --> 00:26:47,720 So use that format, use the NITS format. 544 00:26:47,720 --> 00:26:51,840 Now it doesn't have to be officially the nature of blah, blah, blah, just doing the flow. 545 00:26:51,840 --> 00:26:55,800 Ladies and gentlemen, the nature of our diversion from Sydney is... 546 00:26:55,800 --> 00:26:59,080 We stopped saying ladies and gentlemen because it's everyone. 547 00:26:59,080 --> 00:27:01,560 So there's no longer only ladies or... 548 00:27:01,560 --> 00:27:02,560 Hey everyone. 549 00:27:02,560 --> 00:27:03,560 Hey guys. 550 00:27:03,560 --> 00:27:04,560 Hey, hey, hey, good morning, everyone. 551 00:27:04,560 --> 00:27:05,560 Good morning. 552 00:27:05,560 --> 00:27:06,560 Do you really? 553 00:27:06,560 --> 00:27:07,560 I've never noticed that. 554 00:27:07,560 --> 00:27:09,960 I've been on a plane forever and haven't noticed the change. 555 00:27:09,960 --> 00:27:14,240 They don't now say ladies and gentlemen because there are many more than just ladies and gentlemen. 556 00:27:14,240 --> 00:27:17,240 All right, all people on board. 557 00:27:17,240 --> 00:27:20,440 And those cats up in the locker that you used. 558 00:27:20,440 --> 00:27:23,280 All right, that's another story. 559 00:27:23,280 --> 00:27:29,000 What he was saying is imagine and picture in your mind, close your eyes if you want to, 560 00:27:29,000 --> 00:27:37,000 picture in your mind that it's your nana or your mom or your friend, relatives who you 561 00:27:37,000 --> 00:27:44,880 really love and you want to give them the information without alarming them, but respectfully. 562 00:27:44,880 --> 00:27:50,200 And so if you would close your eyes and imagine you're telling it to your nana and smile a 563 00:27:50,200 --> 00:27:54,840 bit like how receptionists are told to smile when they answer the phone. 564 00:27:54,840 --> 00:27:56,840 Because you can hear it in their voice. 565 00:27:56,840 --> 00:27:57,840 Yeah. 566 00:27:57,840 --> 00:28:02,840 So smile, even though it might be a grave situation, smile and think of your nana. 567 00:28:02,840 --> 00:28:04,100 You're explaining it to nana. 568 00:28:04,100 --> 00:28:07,840 So it's no big words and you would do it compassionately. 569 00:28:07,840 --> 00:28:08,840 You would do it slowly. 570 00:28:08,840 --> 00:28:10,840 Are you saying my nana can't understand big words? 571 00:28:10,840 --> 00:28:16,160 No, but what I'm saying is you wouldn't talk about the different weather systems. 572 00:28:16,160 --> 00:28:18,160 It's just going to be raining. 573 00:28:18,160 --> 00:28:22,920 Hey nana, we've got cumulus out the window. 574 00:28:22,920 --> 00:28:23,920 That's right. 575 00:28:23,920 --> 00:28:29,680 So yeah, imagine that. 576 00:28:29,680 --> 00:28:34,680 And then it's easier, the passengers, if they're actually listening, will understand. 577 00:28:34,680 --> 00:28:39,120 They'll be reassured because your tone is that of compassion. 578 00:28:39,120 --> 00:28:41,160 It's slowed down. 579 00:28:41,160 --> 00:28:46,780 You're doing things in a nicer way rather than just because you're scared of actually 580 00:28:46,780 --> 00:28:52,680 doing the PA, rushing it out or mumbling or just in one breath. 581 00:28:52,680 --> 00:28:55,920 So it's getting yourself into the right mindset using that NITS acronym. 582 00:28:55,920 --> 00:28:58,080 And then imagining speaking to your nana. 583 00:28:58,080 --> 00:29:02,120 And then it's not a challenge because you love your nana or you love whoever you're 584 00:29:02,120 --> 00:29:03,480 telling. 585 00:29:03,480 --> 00:29:04,480 So it's a conversation. 586 00:29:04,480 --> 00:29:09,680 And the imagination is a very powerful thing when you want to change your state. 587 00:29:09,680 --> 00:29:12,840 So yeah, imagine you're speaking to your nana or a bunch of your closest friends who are 588 00:29:12,840 --> 00:29:15,240 sitting in rows one, two and three, I guess. 589 00:29:15,240 --> 00:29:17,000 And yeah, just speak to them. 590 00:29:17,000 --> 00:29:20,240 That's good advice. 591 00:29:20,240 --> 00:29:24,960 I like that you can visualize who you're talking to. 592 00:29:24,960 --> 00:29:28,240 Remember the old thing, imagine everyone naked. 593 00:29:28,240 --> 00:29:31,080 Could you imagine any more nerve wracking than that? 594 00:29:31,080 --> 00:29:33,880 No, yeah, I don't want to imagine any of them naked. 595 00:29:33,880 --> 00:29:34,880 That's awful. 596 00:29:34,880 --> 00:29:35,880 I bet your nana, that's much nicer. 597 00:29:35,880 --> 00:29:38,200 And I don't want to imagine you're naked either. 598 00:29:38,200 --> 00:29:42,560 And just like while we've been talking, I've been thinking about my first instincts when 599 00:29:42,560 --> 00:29:46,480 you said that there was captains at the front and I was quite shocked that they were nervous 600 00:29:46,480 --> 00:29:47,480 about giving the PA. 601 00:29:47,480 --> 00:29:53,800 The reason why I guess I was shocked is because I just assumed these amazing individuals at 602 00:29:53,800 --> 00:29:57,280 the front and I've always revered pilots and captains and first officers for what they 603 00:29:57,280 --> 00:30:01,000 do at the front, especially seeing how I'm sitting in the back and you're taking me to 604 00:30:01,000 --> 00:30:02,000 my destination. 605 00:30:02,000 --> 00:30:03,000 You trust. 606 00:30:03,000 --> 00:30:04,000 I trust you. 607 00:30:04,000 --> 00:30:10,640 And so I give all people in those sort of positions instant reverence. 608 00:30:10,640 --> 00:30:11,640 Yes. 609 00:30:11,640 --> 00:30:12,640 Yep. 610 00:30:12,640 --> 00:30:17,360 So when you said that some of them, yeah, just my first thought was what, really? 611 00:30:17,360 --> 00:30:18,800 You can fly a plane, but you can't talk. 612 00:30:18,800 --> 00:30:24,280 But that's me as a speaker, as a trainer, somebody who does it every day for a living. 613 00:30:24,280 --> 00:30:29,080 It's like, it would be like your friends up in the cockpit looking at me going, what? 614 00:30:29,080 --> 00:30:32,080 You can't fly a plane? 615 00:30:32,080 --> 00:30:37,000 That's how I now look at my reaction to you first telling me that some captains out there 616 00:30:37,000 --> 00:30:40,240 struggle with the PAs. 617 00:30:40,240 --> 00:30:45,240 Because we assume that what we do and what we do easily, other people find easy. 618 00:30:45,240 --> 00:30:46,240 Yes. 619 00:30:46,240 --> 00:30:49,000 Well, it is the number one fear of human beings. 620 00:30:49,000 --> 00:30:50,000 That's right. 621 00:30:50,000 --> 00:30:51,840 So I think that's good advice. 622 00:30:51,840 --> 00:30:55,800 Use the NITS acronym and speak to your Nana. 623 00:30:55,800 --> 00:30:56,800 Nana. 624 00:30:56,800 --> 00:30:57,800 Nana. 625 00:30:57,800 --> 00:30:58,800 Nana. 626 00:30:58,800 --> 00:31:05,640 So when you're on stage and if you're presenting, talking, if you lose your way, just say, oh, 627 00:31:05,640 --> 00:31:07,360 where was I? 628 00:31:07,360 --> 00:31:09,520 And then often the audience will tell you where you were. 629 00:31:09,520 --> 00:31:10,520 Yeah. 630 00:31:10,520 --> 00:31:11,920 Because they're waiting for the next thing. 631 00:31:11,920 --> 00:31:16,800 And so I do this so often in workshops where somebody will ask a question, it takes me 632 00:31:16,800 --> 00:31:20,600 off on a tangent and I go, okay, where were we before? 633 00:31:20,600 --> 00:31:24,000 And then I'll tell you where we were and you just get back on track and you keep going. 634 00:31:24,000 --> 00:31:28,080 So many people are scared about making mistakes or not knowing an answer or forgetting what 635 00:31:28,080 --> 00:31:29,680 they're saying when they're on stage. 636 00:31:29,680 --> 00:31:36,080 But you become human when you make little mistakes and you don't pretend it didn't 637 00:31:36,080 --> 00:31:37,080 happen. 638 00:31:37,080 --> 00:31:40,080 You become human if you go, oh, that's not what I wanted to say. 639 00:31:40,080 --> 00:31:42,080 No, this is what I want to say. 640 00:31:42,080 --> 00:31:43,080 I start tap dancing. 641 00:31:43,080 --> 00:31:44,080 Do you? 642 00:31:44,080 --> 00:31:45,080 Yeah. 643 00:31:45,080 --> 00:31:46,080 You haven't shown me that skill. 644 00:31:46,080 --> 00:31:49,680 Is this another thing we have to add to your resume? 645 00:31:49,680 --> 00:31:50,680 Not well. 646 00:31:50,680 --> 00:31:51,680 Not well. 647 00:31:51,680 --> 00:31:52,680 Okay. 648 00:31:52,680 --> 00:31:53,680 Welding, archaeology, artistry. 649 00:31:53,680 --> 00:31:54,680 No, just tap dancing. 650 00:31:54,680 --> 00:31:55,680 It's like, oh. 651 00:31:55,680 --> 00:31:56,680 So you've got to train it. 652 00:31:56,680 --> 00:31:57,680 And tap dancing. 653 00:31:57,680 --> 00:31:58,680 Okay. 654 00:31:58,680 --> 00:31:59,680 But you did ballet there for a while. 655 00:31:59,680 --> 00:32:00,680 Yeah. 656 00:32:00,680 --> 00:32:01,680 So you got tap and ballet. 657 00:32:01,680 --> 00:32:06,120 As most young girls did in the 80s. 658 00:32:06,120 --> 00:32:07,640 Is there any end to your skills? 659 00:32:07,640 --> 00:32:09,760 That's actually what our class said the other day. 660 00:32:09,760 --> 00:32:10,760 Is there anything she can't do? 661 00:32:10,760 --> 00:32:13,760 And I went, no, it shits me. 662 00:32:13,760 --> 00:32:15,480 Yes, Captain and the Clown. 663 00:32:15,480 --> 00:32:16,480 We ran a workshop. 664 00:32:16,480 --> 00:32:20,080 It's an amazing accounting firm. 665 00:32:20,080 --> 00:32:21,080 And the Fox Group. 666 00:32:21,080 --> 00:32:22,080 Yeah. 667 00:32:22,080 --> 00:32:23,080 That was fun. 668 00:32:23,080 --> 00:32:24,080 It was fun. 669 00:32:24,080 --> 00:32:28,360 They're such a warm and happy and fun group of people, weren't they? 670 00:32:28,360 --> 00:32:29,360 Yeah. 671 00:32:29,360 --> 00:32:33,040 They said it was like having the podcast, like a live podcast. 672 00:32:33,040 --> 00:32:34,040 Yeah. 673 00:32:34,040 --> 00:32:36,640 We've heard that a few times that, you know, oh, I listen to your voice every day in the 674 00:32:36,640 --> 00:32:38,640 car and now you're here live. 675 00:32:38,640 --> 00:32:39,640 It's weird. 676 00:32:39,640 --> 00:32:42,640 But how cool were they? 677 00:32:42,640 --> 00:32:43,640 Yeah. 678 00:32:43,640 --> 00:32:47,000 Such an amazing group of people based up in the Central Coast. 679 00:32:47,000 --> 00:32:48,000 Well, it was fun. 680 00:32:48,000 --> 00:32:50,160 Everyone, we all had our shoes off. 681 00:32:50,160 --> 00:32:52,480 And so that was good. 682 00:32:52,480 --> 00:32:58,160 And then it was just, you know, you can see different organisations. 683 00:32:58,160 --> 00:32:59,800 Shit goes in, shit comes out. 684 00:32:59,800 --> 00:33:04,760 This organisation, just the, it was like a big love-in, love-fest. 685 00:33:04,760 --> 00:33:07,040 They clearly hire good people. 686 00:33:07,040 --> 00:33:08,040 That's right. 687 00:33:08,040 --> 00:33:10,520 And the food was healthy food. 688 00:33:10,520 --> 00:33:11,520 And everyone was... 689 00:33:11,520 --> 00:33:12,520 They looked after everyone. 690 00:33:12,520 --> 00:33:13,520 I know. 691 00:33:13,520 --> 00:33:14,520 Yeah. 692 00:33:14,520 --> 00:33:15,520 It was so nice. 693 00:33:15,520 --> 00:33:21,360 Well, it's something I often talk about in team building and leadership courses is that 694 00:33:21,360 --> 00:33:26,440 it's so easy to create a good culture when you just focus on a few small things like 695 00:33:26,440 --> 00:33:31,280 hire good people, create a warm, friendly environment, look after people. 696 00:33:31,280 --> 00:33:36,720 But it's easier to do in a small organisation because the bigger the organisation, the easier 697 00:33:36,720 --> 00:33:41,080 it is for pessimism to spread and, you know, typical human whinging and that sort of stuff. 698 00:33:41,080 --> 00:33:42,080 But gee, they were great. 699 00:33:42,080 --> 00:33:45,520 They were so positive and welcoming and warm. 700 00:33:45,520 --> 00:33:48,720 And we've worked with them a couple of times now and I love those days. 701 00:33:48,720 --> 00:33:49,720 It was fun. 702 00:33:49,720 --> 00:33:50,720 Yeah. 703 00:33:50,720 --> 00:33:51,720 It was a lot of fun. 704 00:33:51,720 --> 00:33:54,520 And I finished off a workshop last week in Melbourne. 705 00:33:54,520 --> 00:33:56,440 It was a six-month programme. 706 00:33:56,440 --> 00:33:57,440 We had tears at the end. 707 00:33:57,440 --> 00:33:58,440 We were so sad it was finishing. 708 00:33:58,440 --> 00:33:59,440 Yeah, they become like family. 709 00:33:59,440 --> 00:34:00,440 It does. 710 00:34:00,440 --> 00:34:01,440 It does. 711 00:34:01,440 --> 00:34:04,440 We're so lucky that we get to do what we do. 712 00:34:04,440 --> 00:34:05,440 All right. 713 00:34:05,440 --> 00:34:06,440 Let's stop bragging. 714 00:34:06,440 --> 00:34:08,040 This is a bit wanky. 715 00:34:08,040 --> 00:34:15,760 Anyway, so if anyone's ever been a little bit scared, a bit nervous about a presentation 716 00:34:15,760 --> 00:34:20,960 or a speech, firstly, realise that the chemicals in your body when you're feeling nerves are 717 00:34:20,960 --> 00:34:24,240 exactly the same as the chemicals in your body when you're feeling excitement. 718 00:34:24,240 --> 00:34:28,600 So just say that you're excited, you're looking forward to it and use some of the strategies 719 00:34:28,600 --> 00:34:34,060 that we've shared on this podcast and previous podcasts because public speaking and presenting 720 00:34:34,060 --> 00:34:36,360 to others, it's a gift. 721 00:34:36,360 --> 00:34:37,360 You're giving knowledge. 722 00:34:37,360 --> 00:34:39,920 You're giving information. 723 00:34:39,920 --> 00:34:40,920 How beautiful is that? 724 00:34:40,920 --> 00:34:46,400 And we've told stories to each other to pass on knowledge for millennia. 725 00:34:46,400 --> 00:34:47,400 Any last thoughts, Michelle? 726 00:34:47,400 --> 00:34:48,400 None. 727 00:34:48,400 --> 00:34:49,400 None. 728 00:34:49,400 --> 00:34:52,400 You're looking at me going, I wanted to cut that bit out, but you didn't. 729 00:34:52,400 --> 00:34:55,400 We're going to end this now. 730 00:34:55,400 --> 00:34:56,400 All right. 731 00:34:56,400 --> 00:35:02,400 Oh, and the Fox Group, thank you so much for the little gift of bollinger and lint chocolates. 732 00:35:02,400 --> 00:35:03,400 So good. 733 00:35:03,400 --> 00:35:04,400 Oh my God. 734 00:35:04,400 --> 00:35:05,400 We didn't... 735 00:35:05,400 --> 00:35:09,080 We may have eaten a couple of the lint chocolates on the way home. 736 00:35:09,080 --> 00:35:13,840 But we do not say this at the end of the podcast where people would have been buying his gifts. 737 00:35:13,840 --> 00:35:16,440 Thank you to those who have done that, Ben Bainton. 738 00:35:16,440 --> 00:35:18,680 Yeah, and Ed, early learning. 739 00:35:18,680 --> 00:35:19,680 Yeah, yeah. 740 00:35:19,680 --> 00:35:21,840 Anyway, so thank you so much for the lovely gifts. 741 00:35:21,840 --> 00:35:24,960 But we're actually looking for Bollinger to sponsor the podcast. 742 00:35:24,960 --> 00:35:26,560 Come on, Bollinger. 743 00:35:26,560 --> 00:35:31,400 And lint to sponsor, and Bose to sponsor the podcast. 744 00:35:31,400 --> 00:35:32,400 Whoever's out there. 745 00:35:32,400 --> 00:35:34,200 We've still got the car wash, kid. 746 00:35:34,200 --> 00:35:35,200 We do. 747 00:35:35,200 --> 00:35:36,200 Anyway, good to see you again, Joe. 748 00:35:36,200 --> 00:35:37,200 Fantastic. 749 00:35:37,200 --> 00:35:38,200 Thanks, guys. 750 00:35:38,200 --> 00:35:39,200 Bye. 751 00:35:39,200 --> 00:35:40,200 Bye. 752 00:35:40,200 --> 00:35:41,200 Well, that was fun. 753 00:35:41,200 --> 00:35:42,200 That was fun. 754 00:35:42,200 --> 00:35:43,200 You're such a clown. 755 00:35:43,200 --> 00:35:44,200 The clown. 756 00:35:44,200 --> 00:35:45,200 Lady captain. 757 00:35:45,200 --> 00:35:48,200 And who's going to listen to this? 758 00:35:48,200 --> 00:35:49,200 Maybe our mums. 759 00:35:49,200 --> 00:36:05,880 Thanks, mum.