1 00:00:00,000 --> 00:00:08,480 G'day leaders. In this podcast, we talk about a fantastic quote or a saying that a setback 2 00:00:08,480 --> 00:00:16,420 is a setup for a comeback. It's a mindset shift and it can help you improve and not 3 00:00:16,420 --> 00:00:19,440 look at failure as a failure. Enjoy. 4 00:00:19,440 --> 00:00:24,480 Why did it count backwards? Are they? We're now recording. 5 00:00:24,480 --> 00:00:26,480 What? Hello, captain. 6 00:00:26,480 --> 00:00:33,480 What do I say? Come fly with me. Let's fly, let's fly. 7 00:00:33,480 --> 00:00:42,480 What are we going to talk about? I don't know. So leadership, life and everything 8 00:00:42,480 --> 00:00:45,480 else. Yeah. 9 00:00:45,480 --> 00:00:51,480 And we're live. No, we're recording. 10 00:00:51,480 --> 00:00:52,480 Again. Again. 11 00:00:52,480 --> 00:01:00,480 We are. This is take two. Take two of this podcast. The sign says we're 12 00:01:00,480 --> 00:01:04,480 on air. So we're recording live. 13 00:01:04,480 --> 00:01:10,480 So funny thing happened. On the way to the store. 14 00:01:10,480 --> 00:01:18,480 Before Daniel's podcast, where we interviewed him, amazing podcast, we recorded this podcast, 15 00:01:18,480 --> 00:01:24,480 but we actually forgot to record. No, it was recording, but it stopped. Something 16 00:01:24,480 --> 00:01:27,480 happened. Yeah. Yeah. So we'll say it was a technical issue. 17 00:01:27,480 --> 00:01:30,480 That's right. So we're recording this for a second time. 18 00:01:30,480 --> 00:01:36,480 Yes. And it's going to be better. Exactly. And which is the perfect segue into the topic 19 00:01:36,480 --> 00:01:41,480 of this podcast. Yes. It's perfect for a setback. 20 00:01:41,480 --> 00:01:44,480 Is a setup. For a comeback. 21 00:01:44,480 --> 00:01:48,480 Yes. Now the reason why we thought about this particular topic, I had a student come up 22 00:01:48,480 --> 00:01:53,480 to me over in Adelaide and he said, God, do you remember that quote I gave you? And I 23 00:01:53,480 --> 00:01:55,480 went, Ooh, I hadn't seen it. 24 00:01:55,480 --> 00:01:58,480 Aren't they always trying to test you? 25 00:01:58,480 --> 00:02:01,480 They are. They're testing my memory. And I hadn't seen this guy for quite a few years, 26 00:02:01,480 --> 00:02:06,480 but it was fantastic that he came up and did this because I love this quote. This setback 27 00:02:06,480 --> 00:02:11,480 is a setup for a comeback. And when he said that to me, I thought, Oh, that I love that 28 00:02:11,480 --> 00:02:15,480 quote, but I'd done nothing with it. I hadn't written it down. I hadn't put it in any of 29 00:02:15,480 --> 00:02:19,480 the workshops or workbooks. I don't know the origin of it other than this guy in the course 30 00:02:19,480 --> 00:02:25,480 over in Adelaide. Anyway, so we thought we'd have a whole podcast on the topic of a setback 31 00:02:25,480 --> 00:02:27,480 being a set up for a comeback. 32 00:02:27,480 --> 00:02:29,480 I love it. Perfect. 33 00:02:29,480 --> 00:02:36,480 It is good. So firstly, just a shout out to a friend of mine. So Yvette Higgins. So Yvette 34 00:02:36,480 --> 00:02:42,480 is a water polo performer, Olympic, no, you're always an Olympian, but she's a former water 35 00:02:42,480 --> 00:02:47,480 polo player. I think she might be playing again socially, but she is an Olympic gold 36 00:02:47,480 --> 00:02:54,480 medalist. She scored the goal on the buzzer to win the game against USA in the 2000 Olympics. 37 00:02:54,480 --> 00:03:00,480 So she was instrumental in winning Australia's first water polo gold medal in Olympic history. 38 00:03:00,480 --> 00:03:06,480 And she was chatting to me the other day about someone that she's mentoring. So her best 39 00:03:06,480 --> 00:03:11,480 friend, Liz Weeks, who was also in that team in 2000, gold medalist, her daughter is now 40 00:03:11,480 --> 00:03:17,480 playing and she's a goalkeeper like myself. And they were asking my advice on how to help 41 00:03:17,480 --> 00:03:22,480 her with regards to her mindset when somebody scores a goal. And it relates very, very closely 42 00:03:22,480 --> 00:03:29,480 to this topic that a setback is a set up for a comeback. Now, when I was playing, I developed 43 00:03:29,480 --> 00:03:34,480 this routine that when somebody scored a goal on me, rather than turning around, grabbing 44 00:03:34,480 --> 00:03:39,480 the ball, throwing it back to halfway and having a huff, what I'd do is before I'd grab 45 00:03:39,480 --> 00:03:43,480 the ball out of the back of the net, I would get myself back into the same position that 46 00:03:43,480 --> 00:03:48,480 I was in when they shot the goal. And then I'd replay it as if I was saving the ball. 47 00:03:48,480 --> 00:03:52,480 Okay. That's what I'll do then. You see that sometimes actually, even like on televised 48 00:03:52,480 --> 00:03:58,480 sports, you see the goalie or the person who didn't get something redoing it. Yeah. Yeah. 49 00:03:58,480 --> 00:04:02,480 Because it's a way of using the failure, which is having a goal scored against you as an 50 00:04:02,480 --> 00:04:08,480 opportunity to learn for the future. So you're basically creating new neural pathways in 51 00:04:08,480 --> 00:04:13,480 your brain that say next time I'm in that situation, this is what I'm going to do. And 52 00:04:13,480 --> 00:04:16,480 as a result, I will save the ball rather than the ball going into the goal. So what I'd 53 00:04:16,480 --> 00:04:21,480 do is I'd replay it in my mind. I'd also replay it physically. So I'd jump out out of the 54 00:04:21,480 --> 00:04:24,480 water and pretend that I was actually saving the ball. Then I'll get the ball, throw it 55 00:04:24,480 --> 00:04:29,480 back to halfway and I'd forget about the goal. Yeah. And the days, I know we're talking about 56 00:04:29,480 --> 00:04:34,480 this on another podcast, but Liz and, and, and that rather than going back to our podcast 57 00:04:34,480 --> 00:04:38,480 and trying to find which one it was, I thought we'd just re-recorded at the start of this 58 00:04:38,480 --> 00:04:44,480 podcast. When, when something happens to you and it's not what you want, you can either 59 00:04:44,480 --> 00:04:50,480 be a victim of that and then let that amplify in your head, or you can rewire it as an 60 00:04:50,480 --> 00:04:54,480 opportunity to learn something and then move forward. Yeah. Now you would have had similar 61 00:04:54,480 --> 00:05:00,480 things in aviation. Absolutely. So, well, in the simulator, we have the luxury of doing 62 00:05:00,480 --> 00:05:04,480 things over and over, which at the time it didn't feel like a luxury because we were 63 00:05:04,480 --> 00:05:09,480 under the pump and it was a stressful situation and we were being graded and, you know, potentially 64 00:05:09,480 --> 00:05:16,480 lose our jobs. But it did give you the opportunity to have a go to, and if you didn't get it 65 00:05:16,480 --> 00:05:22,480 right, better to not get it right in a simulated experience rather than in the aircraft. So 66 00:05:22,480 --> 00:05:30,480 we would go back and do it again. Now in a simulator check, it is easy to, like you were 67 00:05:30,480 --> 00:05:34,480 saying, you know, to get stuck in your head if you do something wrong and then be thinking 68 00:05:34,480 --> 00:05:39,480 about that rather than the task at hand or what's coming up. So you're operating the 69 00:05:39,480 --> 00:05:43,480 current task with less of your neural resources. Yeah, exactly. You kind of half your brain 70 00:05:43,480 --> 00:05:48,480 still stuck in the past, like kind of going over the things that you did wrong. And if 71 00:05:48,480 --> 00:05:52,480 only I had the opportunity to do it again, sort of thing, whilst you're continuing down 72 00:05:52,480 --> 00:05:57,480 the track and, and yeah, you're at 50% or whatever percentage it is of your available 73 00:05:57,480 --> 00:06:03,480 brain is trying to do the next thing. And it's net, it doesn't go well. It does not 74 00:06:03,480 --> 00:06:10,480 go well. And so we would be told to stop and to let that go, unless it was something where 75 00:06:10,480 --> 00:06:15,480 catastrophic, you know, we're upside down or whatever. But if it was a small hiccup, 76 00:06:15,480 --> 00:06:21,480 we didn't quite follow the procedure properly or the, you know, we missed something to 77 00:06:21,480 --> 00:06:27,480 continue. And then always, you know, in the debrief, the good ones would, the good 78 00:06:27,480 --> 00:06:33,480 checkies would say to you, okay, check captain, yeah, check captain. They would ask you to 79 00:06:33,480 --> 00:06:40,480 self assess. And of course we assess harder. We assess ourselves harder than what, except 80 00:06:40,480 --> 00:06:44,480 for the psychopaths who were like, oh, that was unreal. Look at me, look at me, I'm talking 81 00:06:44,480 --> 00:06:50,480 to you. But it was, you know, a great opportunity. And if you had, if you had a time left over 82 00:06:50,480 --> 00:06:55,480 and a chance, and it was a no jeopardy kind of stuff up, you could have another go. And 83 00:06:55,480 --> 00:07:00,480 like you, you were saying, you know, it's the, it didn't quite do it. So you get it 84 00:07:00,480 --> 00:07:07,480 into your muscle memory and it, it does, it reinforces how it should have been, how you 85 00:07:07,480 --> 00:07:12,480 would have preferred it to go. And then you generally don't have to think about that again, 86 00:07:12,480 --> 00:07:17,480 because it is part of muscle memory and you're better next time. Yeah. I love hearing that. 87 00:07:17,480 --> 00:07:21,480 That's what you captains are doing in the industry. Cause that makes me feel a lot more 88 00:07:21,480 --> 00:07:25,480 at peace that you're training constantly and you're doing it in an environment where it's 89 00:07:25,480 --> 00:07:30,480 simulated, but you get the chance to, to learn from your mistakes and improve and yeah, know 90 00:07:30,480 --> 00:07:35,480 what to do if something goes wrong. Yeah. Yeah. Which is why you're quite unflappable. 91 00:07:35,480 --> 00:07:42,480 That's when things go wrong, you tend to be quite calm and, and ready to, you know, analyze 92 00:07:42,480 --> 00:07:46,480 the situation. So you obviously trained that. Oh, what they say, it's like a swan. I calm 93 00:07:46,480 --> 00:07:50,480 on, on the outside, on the exterior, whereas underneath, you know, I'm peddling like a 94 00:07:50,480 --> 00:08:02,480 bastard. Well kids do it these days with games, gaming. Um, my, one of my sons is, is a freak 95 00:08:02,480 --> 00:08:08,480 at a current game. He just, he practices and practices and he, if he does something wrong 96 00:08:08,480 --> 00:08:13,480 or gets killed, he learns not to do that again. And he, he goes straight back in and has another 97 00:08:13,480 --> 00:08:17,480 go and does. Well, our mistakes are the best opportunity to learn. Cause there's not, like 98 00:08:17,480 --> 00:08:21,480 we say this so often to our kids and we should get it into everyone's head, regardless of 99 00:08:21,480 --> 00:08:25,480 whether they're children or not, that there's nothing like seeing as failure. There's only 100 00:08:25,480 --> 00:08:30,480 learning. Yeah. Trial and error. Trial and error. Let's bring it back. Yeah. Cause it's 101 00:08:30,480 --> 00:08:35,480 kind of disappearing, isn't it? And we were talking about this, um, in the previous attempt 102 00:08:35,480 --> 00:08:41,480 at this podcast when it didn't work that, um, social media just shows a plethora of 103 00:08:41,480 --> 00:08:45,480 success. Everyone's success. Everything's all about success and kids don't actually 104 00:08:45,480 --> 00:08:50,480 get to see all of the hard work behind the success and they don't see the failures. And 105 00:08:50,480 --> 00:08:56,480 it's almost like, Hey, let me just show you my best version of self or my wins. Uh, but 106 00:08:56,480 --> 00:09:01,480 we don't get to see the, the, the attempt at the tries that failed and, or didn't go 107 00:09:01,480 --> 00:09:07,480 as planned in the past. So there's probably less exposure to failure now. Yeah. So kids 108 00:09:07,480 --> 00:09:13,480 want to be good and better straight away without the effort. Yeah. I, I met two ladies, uh, 109 00:09:13,480 --> 00:09:21,480 at a, a networking lunch and they had just started that week, their own, uh, I'm now 110 00:09:21,480 --> 00:09:27,480 trying to think what it is. It was like a, um, mortgage broking and property agency sort 111 00:09:27,480 --> 00:09:32,480 of, uh, set up and they were from the industry and had been working for a major for over 112 00:09:32,480 --> 00:09:36,480 20 years each independently. So they, they came together and they formed their business 113 00:09:36,480 --> 00:09:41,480 and they were talking about some of the things that hadn't gone so well and the, you know, 114 00:09:41,480 --> 00:09:45,480 website and they hadn't got their license in time for this and that and things that 115 00:09:45,480 --> 00:09:51,480 had not happened. And then they were talking about what their first post was going to be 116 00:09:51,480 --> 00:09:55,480 on social media to show that they'd launched and how great it was. And I suggested that 117 00:09:55,480 --> 00:10:00,480 they put the fact that this didn't work, this didn't work, this hasn't happened yet. And 118 00:10:00,480 --> 00:10:05,480 they said, Oh no, but we want people to think that we're professional. And it got me thinking 119 00:10:05,480 --> 00:10:10,480 that that, like you just said, the fact that we put only our best side and heavily filtered 120 00:10:10,480 --> 00:10:17,480 and edited version of ourselves out on social media. Whereas I would be invested in them 121 00:10:17,480 --> 00:10:21,480 that they were human. If they show that, Hey, this didn't work and this didn't work and 122 00:10:21,480 --> 00:10:25,480 we haven't got this yet, but we're getting there. So when they did get it and put it 123 00:10:25,480 --> 00:10:29,480 on, I'd be celebrating with them because I'm on the journey. Yeah. Okay. So they're 124 00:10:29,480 --> 00:10:34,480 transparent. They're showing vulnerability. Yes. They're showing that they've learned 125 00:10:34,480 --> 00:10:37,480 that they're, that they're real. So very much like what we talk about in the leadership 126 00:10:37,480 --> 00:10:43,480 workshops, that you need to be vulnerable. You need to be human and show that you're 127 00:10:43,480 --> 00:10:48,480 human. Cause then we can trust you, especially when it comes to, for example, making mistakes. 128 00:10:48,480 --> 00:10:52,480 Yes. And you'll remember the other day I was doing the keynote, you came along to, to 129 00:10:52,480 --> 00:10:57,480 assist and we were talking about confidence. Yes. And so one of the techniques that we 130 00:10:57,480 --> 00:11:03,480 teach when we're teaching confidence is how to handle mistakes. And I always challenge 131 00:11:03,480 --> 00:11:08,480 the audience. I say, okay, well, what do people typically do when they make a mistake? And 132 00:11:08,480 --> 00:11:12,480 so the most typical thing they do is say, sorry, they go, I'm sorry. And then the person 133 00:11:12,480 --> 00:11:15,480 goes, and who are you saying sorry for? You or them? Yeah, it's definitely, it's you. 134 00:11:15,480 --> 00:11:19,480 It's not them. You know, when you're saying sorry, it's the same as saying, Oh, I'm so 135 00:11:19,480 --> 00:11:22,480 sorry. Please don't be angry at me. I don't like it when people are angry at me. So when 136 00:11:22,480 --> 00:11:26,480 you're saying sorry, it's a lack of confidence, believe it or not. It's, it's a nice thing 137 00:11:26,480 --> 00:11:30,480 to do. You're doing it because most people who say sorry are nice people. They go, I'm 138 00:11:30,480 --> 00:11:33,480 sorry. Yes. You know, they don't like hurting other people who don't like, you know, feeling 139 00:11:33,480 --> 00:11:37,480 as though they're in trouble. But when you've made a mistake, the last thing you want to 140 00:11:37,480 --> 00:11:41,480 do is say sorry. The other things that people do is they lie. Oh, that wasn't me. Yeah, 141 00:11:41,480 --> 00:11:45,480 yeah, it wasn't my fault. They blame somebody else. That was Michael. They blame somebody 142 00:11:45,480 --> 00:11:49,480 else or they'll just defend themselves. Look, I was busy. I couldn't do it or whatever 143 00:11:49,480 --> 00:11:54,480 it is. But it's so important that when you make a mistake, if you want to, if you want 144 00:11:54,480 --> 00:11:59,480 to show confidence and, and vulnerability, that you own it and give the person awful. 145 00:11:59,480 --> 00:12:04,480 Yeah, we always talk about awful. You own it, you fix it. It's a good acronym. Own 146 00:12:04,480 --> 00:12:09,480 it, fix it, apologize and learn from it in that order. It's got to be in that order. 147 00:12:09,480 --> 00:12:13,480 So, you know, we've got a few clients that we're consulting with and we're talking to 148 00:12:13,480 --> 00:12:17,480 them about the way they handle customers mistakes. And the worst thing you can do when you've 149 00:12:17,480 --> 00:12:22,480 made a mistake is say sorry to a customer. The very first thing that you should say is 150 00:12:22,480 --> 00:12:27,480 that's not the experience that we want for our customers. We made a mistake. I'm going 151 00:12:27,480 --> 00:12:32,480 to fix this by doing these things and I apologize. That was the experience you had. And then 152 00:12:32,480 --> 00:12:36,480 the L is learn from it so it never happens again. And if leaders can do it, if businesses 153 00:12:36,480 --> 00:12:40,480 can do it, it shows vulnerability, it shows honesty and it shows confidence. It shows 154 00:12:40,480 --> 00:12:45,480 that if I made a mistake, I'm not going to hide from it. I'm going to own it. And that's, 155 00:12:45,480 --> 00:12:51,480 that's the way leaders can actually show that any setback is a set up for a comeback because 156 00:12:51,480 --> 00:12:54,480 they're going to learn from the situation and not let it repeat. 157 00:12:54,480 --> 00:12:59,480 Well, especially leaders and that can include parents. There is always someone watching 158 00:12:59,480 --> 00:13:05,480 you and they're watching you to learn from you. Even bad leaders, you know, learn what 159 00:13:05,480 --> 00:13:12,480 not to do. But there's always, so there's an opportunity in everything to inspire, to 160 00:13:12,480 --> 00:13:18,480 teach, to motivate those that are watching you. And so if you do it that way and you 161 00:13:18,480 --> 00:13:24,480 own it and then fix it. So otherwise I was thinking, oh, is it fall a fall? If you mix 162 00:13:24,480 --> 00:13:31,480 it up, don't do it in that order. But the, uh, if you continually do that, then it becomes 163 00:13:31,480 --> 00:13:38,480 that's acceptable to own up to your mistakes. If it's from the top down, it's often respected 164 00:13:38,480 --> 00:13:41,480 more as a company, as a, as a culture. 165 00:13:41,480 --> 00:13:45,480 And when, and when people don't own their mistakes and they hide, et cetera, that becomes 166 00:13:45,480 --> 00:13:50,480 a culture, but, um, you can't trust the person cause you know that they're hiding there. 167 00:13:50,480 --> 00:13:54,480 You know that they're not being honest and open. Yes. Yeah. It's such an important skill 168 00:13:54,480 --> 00:14:00,480 to be able to take ownership of your mistakes. I try and do it, um, with the kids as well. 169 00:14:00,480 --> 00:14:05,480 So if I've react rather than communicate, and I think communicating is communicating 170 00:14:05,480 --> 00:14:09,480 calmly and logically as, as an adult, as a parent should be. But if I react with emotion 171 00:14:09,480 --> 00:14:15,480 because I've lost my control of my emotions, I get frustrated. I'll always apologize for 172 00:14:15,480 --> 00:14:20,480 the tone of voice that I've used, if it was the inappropriate voice, but I'll say that, 173 00:14:20,480 --> 00:14:24,480 but the message was still holds. What I said was correct, but the way I said it was wrong 174 00:14:24,480 --> 00:14:31,480 and I apologize. And I think that is also an example of how, um, we can teach other 175 00:14:31,480 --> 00:14:35,480 kids, we can teach kids about, you know, I, I'm not happy with the way I reacted. I'm 176 00:14:35,480 --> 00:14:38,480 not happy with the emotion that I had in my voice. 177 00:14:38,480 --> 00:14:43,480 And I should have done this. And this is what I'll do next time. So it's, it's taking ownership 178 00:14:43,480 --> 00:14:47,480 of things because we can't tell kids not to yell and scream at us if we're doing the same 179 00:14:47,480 --> 00:14:53,480 to them. That's why energy's matched. I used to have this joke. Um, you know, my, uh, my 180 00:14:53,480 --> 00:14:58,480 next door neighbor used to yell at the kids and, and if you do that one more time, I wanted 181 00:14:58,480 --> 00:15:06,480 to say out the window, I'll yell one more time. Because it seemed to be, that was the 182 00:15:06,480 --> 00:15:14,480 only consequence that I will yell one more time. One more time. 183 00:15:14,480 --> 00:15:21,480 In their opportunities in business and life for the setback is a setup for a comeback. 184 00:15:21,480 --> 00:15:28,480 You could rebrand if you, if something didn't work, uh, pivot like in startups and, um, 185 00:15:28,480 --> 00:15:33,480 having been involved in a startup that we were, that I learned a lot from that in the 186 00:15:33,480 --> 00:15:38,480 business, that pivot and fail fast. And fail fast forward. Yeah. Fail forward fast. I've 187 00:15:38,480 --> 00:15:44,480 heard. Right. Yeah. I like that. I like that. And so, uh, and then if there was an oppo, 188 00:15:44,480 --> 00:15:51,480 something did go wrong or an expectation wasn't met. So therefore, uh, a setback, um, you, 189 00:15:51,480 --> 00:15:56,480 you lost something, you failed something, it didn't happen, et cetera. That if you, 190 00:15:56,480 --> 00:16:03,480 um, own it and do exactly that without knowing that it was awful, it, it actually makes the 191 00:16:03,480 --> 00:16:10,480 person, the recipient of that more of an advocate. So they're, they're a champion for you. That's 192 00:16:10,480 --> 00:16:14,480 right. The trust. And then because you've gone beyond expectation, because like you 193 00:16:14,480 --> 00:16:20,480 said, people don't own up to it. There's a, there's a, an innate thing where for safety, 194 00:16:20,480 --> 00:16:24,480 we, we don't want to admit that we've, we've failed, that we haven't done what we said 195 00:16:24,480 --> 00:16:31,480 we've done, we do. And so if, if we do that, we own it and then we give them more than 196 00:16:31,480 --> 00:16:35,480 what they expected. Yeah. Which is what we talk about in the customer centricity course. 197 00:16:35,480 --> 00:16:39,480 Yes. If you make a mistake, it's not a bad thing for a customer. As long as you own it 198 00:16:39,480 --> 00:16:43,480 straight away, that's not the experience we want for our customers, but then you fix it 199 00:16:43,480 --> 00:16:48,480 beyond their expectations. And what the research shows is that if you make a mistake and then 200 00:16:48,480 --> 00:16:52,480 you fix it beyond the customer's expectations, you've just won a customer for life, a customer 201 00:16:52,480 --> 00:16:58,480 advocate, because the initial mistake causes frustration. Then when you fix it beyond their 202 00:16:58,480 --> 00:17:03,480 expectations, they're elated. And it's the change in their emotional state, which makes 203 00:17:03,480 --> 00:17:08,480 them remember that experience. And that's it. Yeah. Exactly. The emotion. So the set 204 00:17:08,480 --> 00:17:13,480 back, and we all feel that, you know, the negative in you, your whole, everything about 205 00:17:13,480 --> 00:17:18,480 you, there's a depression and I don't mean depression necessarily as a mental thing, 206 00:17:18,480 --> 00:17:25,480 it's that lowering of energy. Yeah. And then, so if you can do it, you then get re-inspired 207 00:17:25,480 --> 00:17:30,480 and reinvigorated for the set up. For the comeback. For the comeback. It's almost like 208 00:17:30,480 --> 00:17:34,480 you have that rocky moment, you know, they're up the stairs and that's right, I can hear 209 00:17:34,480 --> 00:17:39,480 the music in my head now. No problems, just opportunities for solutions. I have the tiger. 210 00:17:39,480 --> 00:17:46,480 So just going back to the corporate environment, when leaders show humility and vulnerability 211 00:17:46,480 --> 00:17:50,480 and they own their mistakes and then that becomes acceptable for everyone else to do 212 00:17:50,480 --> 00:17:55,480 it as well, it creates what's called psychological safety. Because when you don't feel safe, 213 00:17:55,480 --> 00:17:59,480 when you feel as though when you make a mistake, there's going to be big repercussions. And 214 00:17:59,480 --> 00:18:05,480 sometimes there are big repercussions if it's a situation where safety is involved. But 215 00:18:05,480 --> 00:18:10,480 what I'm talking about is just standard human mistakes. If it's okay to make mistakes, you 216 00:18:10,480 --> 00:18:16,480 make less mistakes. And the way it works, and I'll tie this back to the water pol example 217 00:18:16,480 --> 00:18:21,480 I was giving earlier. So if I made a mistake, so if somebody scored on me and then I didn't 218 00:18:21,480 --> 00:18:25,480 grab the ball, I replayed it in my mind, this is what I'm going to do next time and I'm 219 00:18:25,480 --> 00:18:30,480 ready to go for next time, throw the ball back to halfway, I would forget the negative 220 00:18:30,480 --> 00:18:34,480 experience. It would be gone. And at the end of that game, if I did that during a game, 221 00:18:34,480 --> 00:18:37,480 at the end of the game, I could remember all of the saves that I made, but I couldn't 222 00:18:37,480 --> 00:18:42,480 remember a single goal that they scored against me. But the days where I wasn't on my game, 223 00:18:42,480 --> 00:18:46,480 I wasn't on top of my mental game, and I'd score a goal and I'd have a big huff and puff 224 00:18:46,480 --> 00:18:52,480 and I'd get angry. And then I'd throw the ball back to halfway and not get it out of 225 00:18:52,480 --> 00:18:56,480 my head. It became a cumulative thing. So the next time they're coming down to attack 226 00:18:56,480 --> 00:19:01,480 and they're getting ready to throw another goal at me, I'm still in my head about the 227 00:19:01,480 --> 00:19:07,480 previous experience. So I'm feeling anger, which then hijacks a lot of my neural resources, 228 00:19:07,480 --> 00:19:12,480 which means I'm now operating on less of a brain than I had when I was clear. And so 229 00:19:12,480 --> 00:19:16,480 then I would make more mistakes and it became cumulative. And the same thing happens in 230 00:19:16,480 --> 00:19:19,480 an organization. If you fear making mistakes, you make more mistakes. 231 00:19:23,480 --> 00:19:29,480 Let's go back to the Topic at Hand. So a setback is a set up for a comeback. 232 00:19:29,480 --> 00:19:35,480 Yeah. So I remember a few situations in my life and in my career where it didn't go as 233 00:19:35,480 --> 00:19:39,480 well. It didn't go as well. And I was beating myself. I'm always my harshest critic as you 234 00:19:39,480 --> 00:19:43,480 are as well. You're your own harshest critic, but that's not necessarily a bad thing if 235 00:19:43,480 --> 00:19:50,480 you use it to learn. So if you are criticizing yourself, it's okay if you then learn from 236 00:19:50,480 --> 00:19:51,480 that experience. 237 00:19:51,480 --> 00:19:52,480 Using it as feedback. 238 00:19:52,480 --> 00:19:56,480 Using it as feedback, not criticism, which was the other podcast that we did. There's 239 00:19:56,480 --> 00:20:00,480 no such thing as criticism. There is only information that you get to choose what you 240 00:20:00,480 --> 00:20:05,480 do with. But it's the same with self-criticism. If you're looking at something that you did 241 00:20:05,480 --> 00:20:11,480 and you're beating yourself up, that's the wrong approach. Certainly be critical of what 242 00:20:11,480 --> 00:20:17,480 you did, but in a mindset that you're learning from it. So, okay, what could I do differently 243 00:20:17,480 --> 00:20:24,480 next time? What led to the failure? What can I adjust in the future? What is the lesson 244 00:20:24,480 --> 00:20:29,480 I can take out of this failure or this adversity that I've gone through? And then like we talk 245 00:20:29,480 --> 00:20:34,480 about in the anti-fragility workshops and keynotes that you do, that you are then moving 246 00:20:34,480 --> 00:20:39,480 forward with skill and strength and experience, which is so vital. 247 00:20:39,480 --> 00:20:46,480 Yes. Yeah, yeah, no, that's right. And I was reading a book where Mr. Dyson from Dyson 248 00:20:46,480 --> 00:20:53,480 Vacuum, his failures amounted before he actually had, and I'm saying failures, but they weren't 249 00:20:53,480 --> 00:21:01,480 actually failures. Times that didn't work or adjustments were required. 5,371 times, 250 00:21:01,480 --> 00:21:04,480 I think it is off the top of my head. That number. 251 00:21:04,480 --> 00:21:07,480 Wow, that must be Edison. Yeah. And rather than look at them as failures, 252 00:21:07,480 --> 00:21:16,480 they were tweaks and improvements to the design so that he actually got to the dual cyclonic 253 00:21:16,480 --> 00:21:23,480 design, vacuum, that 0.3 of a micron or whatever, which is cigarettes and smoke, I learned. 254 00:21:23,480 --> 00:21:27,480 Oh, well. Yeah, it can. So all of these, he could have 255 00:21:27,480 --> 00:21:32,480 started with the original patent and just left it at that, which, but, you know, got, 256 00:21:32,480 --> 00:21:38,480 went on to improve, improve, improve and still has the thing of they're still improving. 257 00:21:38,480 --> 00:21:42,480 They're not just stopping there. Not staying still. That's good. I like that. 258 00:21:42,480 --> 00:21:46,480 And that's, and I guess if you went and spoke to Mr. Dyson, who we don't know. 259 00:21:46,480 --> 00:21:50,480 No, but I've heard they've got a Harrier Jumpjet out the front of their factory, their head office, 260 00:21:50,480 --> 00:21:53,480 which would be very cool. And it's not a model. It's a real one. 261 00:21:53,480 --> 00:21:56,480 An actual Harrier Jumpjet. And that's because? 262 00:21:56,480 --> 00:22:00,480 It's ingenuity and so in innovation, creativity. 263 00:22:00,480 --> 00:22:04,480 Because the Harrier Jumpjet was the first plane to jump off an aircraft character vertically. 264 00:22:04,480 --> 00:22:09,480 Go upwards. Go upwards. Yes, very much so. So I guess if you approached Mr. Dyson, he'd 265 00:22:09,480 --> 00:22:13,480 say that, yeah, they weren't failures. That was, that was, I was learning and progressing 266 00:22:13,480 --> 00:22:18,480 and improving and innovating very much like the Edison quote. I'll say it again. I've said it before. 267 00:22:18,480 --> 00:22:22,480 And I really hope this is true. It's on the internet. So it's got to be true. 268 00:22:22,480 --> 00:22:26,480 Mr. Edison, when he was inventing the light globe, failed many, many times. 269 00:22:26,480 --> 00:22:32,480 In fact, he had many, many patents that didn't work. And a journalist, this is how the story goes on the internet. 270 00:22:32,480 --> 00:22:37,480 A journalist once said to him, Mr. Edison, how do you feel about failing 10,000 times? 271 00:22:37,480 --> 00:22:43,480 And he said, sir, I did not fail 10,000 times. I found 10,000 things that do not work. 272 00:22:43,480 --> 00:22:48,480 And he definitely said it with that tone of voice. Yes. Yes. It's like Confucius say, 273 00:22:48,480 --> 00:22:54,480 Apple iPod is better than Samsung. Whatever. I don't know. 274 00:22:54,480 --> 00:22:59,480 That's that joke we were quoting people from the past this morning. 275 00:22:59,480 --> 00:23:04,480 So many quotes on the internet where you go, hold on, that person couldn't have said it because that technology didn't exist. 276 00:23:04,480 --> 00:23:10,480 That's right. Socrates was a big fan of the iPhone. 277 00:23:10,480 --> 00:23:15,480 But Edison's approach to failure, that there's no such thing as failure. It's just learning. 278 00:23:15,480 --> 00:23:19,480 Yeah. We should all adopt that. So it's information. It's information. 279 00:23:19,480 --> 00:23:24,480 Yeah. So a setback is a set up for a comeback. 280 00:23:24,480 --> 00:23:30,480 And this is our comeback podcast. It's the first time we tried to record this. It failed. 281 00:23:30,480 --> 00:23:36,480 It didn't fail. It was a technical failure. But are we passing the buck to the technical failure? 282 00:23:36,480 --> 00:23:40,480 Well, neither of us pressed a button that made it fail. 283 00:23:40,480 --> 00:23:44,480 We can say it was such a great podcast, too. Yeah, it was. 284 00:23:44,480 --> 00:23:48,480 I was really impressed with that one. We remember when we found out that it failed. 285 00:23:48,480 --> 00:23:52,480 We looked at each other again. Oh, that was so good, though. That's right. 286 00:23:52,480 --> 00:23:57,480 So, no, what a fantastic segue into our podcast now. 287 00:23:57,480 --> 00:24:03,480 Absolutely. All right. So to summarize, there's no such thing as failure. 288 00:24:03,480 --> 00:24:09,480 No. There's only learning. But a setback. So any time things don't go as you plan, 289 00:24:09,480 --> 00:24:15,480 and you might have labeled it as failure. Reframe. Reframe it into a set up. 290 00:24:15,480 --> 00:24:18,480 Yes. An opportunity for a comeback. 291 00:24:18,480 --> 00:24:22,480 And that comeback will be with you with more skill, more knowledge, more strength. 292 00:24:22,480 --> 00:24:26,480 Yes. More experience. More resilience. More anti-fragility. 293 00:24:26,480 --> 00:24:31,480 That's it. Perfect opportunity. So fail forward fast. 294 00:24:31,480 --> 00:24:36,480 Fail forward fast. There's no such thing as failure. No. No. Okay. 295 00:24:36,480 --> 00:24:39,480 So more dogs. More dogs. Where are you, Bollinger? 296 00:24:39,480 --> 00:24:43,480 Bollinger, we're still waiting. You were the first we called out. 297 00:24:43,480 --> 00:24:47,480 Bose, we're still waiting for you. Lindt. Lindt. Chocolate. We're happy to take... 298 00:24:47,480 --> 00:24:52,480 Oh, we do have. We do have one sponsor for this episode. And it was... 299 00:24:52,480 --> 00:24:56,480 The Car Wash Kid. The Car Wash Kid from Balmain. The local Balmain hero. 300 00:24:56,480 --> 00:25:00,480 Yes. The Car Wash Kid. He goes around washing cars in Balmain. 301 00:25:00,480 --> 00:25:05,480 And he said that he'd sponsor this podcast. Thank you very much to Balmain. 302 00:25:05,480 --> 00:25:10,480 The Car Wash Kid. The Car Wash Kid. Yeah, yeah. So how are we getting paid? Car wash? 303 00:25:10,480 --> 00:25:15,480 That'd be nice. All right. We'll put it out there. That's our first sponsorship. 304 00:25:15,480 --> 00:25:20,480 Our cars will be washed. Awesome. All right. So good to see you. 305 00:25:20,480 --> 00:25:25,480 I saw you this morning. So good to see you. Until next time, Guy. 306 00:25:25,480 --> 00:25:31,480 Until next time. Oh, okay. Is that going to be our sign off? Until next time. 307 00:25:31,480 --> 00:25:34,480 Bye, Guy. Bye, Michelle. 308 00:25:34,480 --> 00:25:37,480 Well, that was fun. That was fun. 309 00:25:37,480 --> 00:25:41,480 You're such a clown. Lady captain. 310 00:25:41,480 --> 00:25:50,480 And who's going to listen to this? Maybe our mums. Thanks, mum.