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G'day, leaders. In this podcast, we discuss somebody who I consider the happiest man on

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earth, and the two choices that we have in life that will determine if you're going to

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be happy in what you do. Enjoy.

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Why do it count backwards? Are they? We're now recording.

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What? Hello, Captain.

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What do I say?

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Come fly with me, let's fly, let's fly.

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What are we going to talk about?

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I don't know. So, leadership, life and everything else.

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And we're live.

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No.

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Hey Michelle.

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Hi Guy.

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And what are we going to talk about today?

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So, I was thinking about this. A few days ago, I drove past a pub near where I live.

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It was during the day. And there was a guy cleaning the windows, and he had on his shirt

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presentation team. And I thought, what a cool, like, role name or identity for someone who

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cleaned the windows and potentially cleaned other parts of the pub. And just that whole

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thing of, you know, renaming it and reframing it and thinking, actually, they are responsible

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for the presentation of that business.

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That's a great title, presentation team. I love that.

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Yeah, even the shirt was like a really pretty blue. It wasn't your typical cleaner uniform

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color, whatever that is.

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Is there a cleaning color?

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Yeah.

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Presentation team. Just imagine how that would make people feel in that industry. You're

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not a cleaner. You are the presentation team.

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Well, I put a smile on my face and I wasn't even, like, I wasn't doing the role. But yeah,

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that's right. So, reframing it and feeling like you had that purpose rather than cleaning

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a pub, which, you know, 2am in the morning, if you've ever been in a pub, it's like, that's

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pretty gross. But you feel sorry for the person the next day.

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Exactly.

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And so, that presentation team, you know, that is.

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That's different mindset. It reminds me of a story about JFK. Have you heard this one?

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JFK was walking through NASA and he was doing a tour of NASA and he walked through a corridor

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and he saw a guy and he said, excuse me, sir, and what do you do? And the bloke looked at

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JFK and said, Mr. President, I'm helping to put a man on the moon. And he was the janitor.

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Yeah.

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And it became one of JFK's favorite stories. I asked this guy, what do you do? And he said,

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oh, I'm helping to put a man on the moon. He cleaned the bathrooms. And it was clear that

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that janitor was connected to a purpose that was bigger than his job. And it became JFK's

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favorite story, one of JFK's favorite stories. And I love that story because it shows that

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you don't have to be just focusing on what you do. You can focus on how what you do contributes

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to the bigger picture.

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And well, any organization I've ever worked for where you felt like you were part of the

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big picture rather than just that singular role, there's more dedication. You give more

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and you're proud. It's kind of like a family almost.

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Presentation team. And I love the fact that it said team as well. You're part of a collective.

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You're part of a group of people that help make this place look beautiful.

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Well, as a pilot, my role, my job was to operate an aircraft full of people and sometimes not

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full of people to and from locations. But I remember when we first when I joined Regional

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Airline and on our first day, we were given a bit of a pep talk and a welcome in our induction.

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And they mentioned that, you know, the role, our role, not only to operate the aircraft

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safely for the aircraft and passengers, but also just consider what we're doing. We're

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connecting people and all of the different reasons and situations why people would fly.

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So there's holidays, there's going to work, there's moving, there's going to funerals,

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there's people that they're leaving behind, there's people that they're meeting, all these

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different reasons. And it humanized the role that we did rather than just purely technically

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operating an aircraft.

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Yeah, yeah, yeah. Giving you purpose.

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Yeah, yeah.

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That reminds me of somebody I met. I've always referred to him as the happiest man on earth.

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And so I was running these team building workshops, and we had a real diverse range of people

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in these workshops, because it was a team of people that worked in large buildings in

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the city. So they looked after the, you know, the big buildings in the city. So we had security

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guards, we had cleaners, we had asset managers, we had a diverse range of people who were

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all on a very diverse range of salaries as well. And so we're running these team building

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workshops, trying to get them to operate as a team to look after these assets. And I met

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a guy who I call the happiest man on earth, and his name's Mario. So Mario was a cleaner,

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yeah. And so he came into this team building workshop with all these other people, and

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every activity we did, no matter what we were doing, how challenging it was, he had the

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biggest smile on his face. And he was just one of those people who, when you meet, they're

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just warm. They just, they warm the area around them with their attitude and their smile and

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stuff. And he's only this little, little guy. And I insulted him.

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How?

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Yeah, I know. I didn't know that I insulted him at the time, but later on looking back,

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like when I was looking back that evening, when I was kind of like debriefing the workshop

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in my head, I'd realized I'd insulted him. So I went up to him in one of the breaks and

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I said to him, I said, Mario, why are you so happy? Can you hear the insult? Yeah. So

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here's the insult. Why are you so happy? Because you're a cleaner and you clean the toilets.

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I didn't realize that that was the subtext in my comment at the time. I was young and

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stupid and didn't, I wasn't as self-aware, hopefully as I am now. And I'm sure I've got

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a long way to go, but I said to him with like an intrigue, how can you possibly be so happy?

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And I'll never forget his response. And it was just beautiful. I'm going to do a very,

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very bad attempt at his accent. But he looked at me and he said, Guy, why wouldn't I be

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happy?

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Is he Russian?

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He's from Argentina. You couldn't have been further away on the planet. I'm great at accents

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as you can tell. But he looked at me and he said, Guy, why wouldn't I be happy? I catch

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the train to work every day. I sit on the train for two hours. I'm not going to do his

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accent. I sit on the train for two hours every morning and I just look out the window and

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I look at this beautiful country that I now live in and I think about my children. I think

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about my football. You call it soccer. And I get to work and I clean this building and

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I'm very good at it. I make the building look beautiful. And it's not hard. It's easy. It's

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easy for me to do. And I'm trying to do his accent again. And whilst I'm cleaning, I can

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think about my soccer and my football, my family and my children. And every month I

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send money to my family in Argentina and they think that I'm a god because I do this for

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them. And then I catch the train home and again I think about my soccer, my football,

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my family and my son. Guy, you tell me why I shouldn't be happy.

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Great perspective.

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Wasn't it? And in that moment, I didn't realize I did in the moment, but I'd been given one

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of the best lessons anyone's ever given me. He'd figured out life, right? He figured out

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life and I call them the two choices. The two choices are you can either find what you

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love doing and make that your career or choose to love what you do. And Mario had chosen

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to love. I'm sure he didn't grow up thinking, I will clean toilets and that is my purpose.

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But he wasn't cleaning toilets. He was creating an environment in a building, a clean, beautiful

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environment where the tenants of that building would come in every day to this beautiful

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environment that he made beautiful. That's what he focused on. So there's two choices

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in life. You either find what you love doing and all of the motivational speakers all over

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the internet tell you to do this. Find what you love doing and make it your career. Well,

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there is another choice. Whatever you do, decide to love it. And take the example from

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Mario.

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I've read somewhere that you've got a hundred things going through your mind and 99 of them

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might be positive, happy things and there's one negative and yet we tend to focus on the

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negative and disregard the other 99. So it's that, and if you look at it, statistically,

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why aren't we weighted towards the happy or the better, but we somehow still tend to gravitate

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to the negative. So it's that conscious decision to look at the positive.

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Well, I guess the negative is where the danger is. And so our brains are designed to look

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for danger so you can protect yourself from it. And that's why we probably gravitate to

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the more negative aspects of life. But yeah, I loved, I loved meeting him. He really shook

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my brain up that day. I didn't realize it at the time. It wasn't until later on that

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evening, excuse me, looking back on that day that I'd insulted him and I felt really bad

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for doing it. I didn't even understand at the time that I did it, but then he gifted

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me instead of being offended himself, he gifted me one of the best lessons I've ever received.

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Why wouldn't I be happy?

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Well, part of, we mentioned in a previous podcast about the curiosity and I like, we've

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been doing some coaching, business coaching recently. And one of the things we asked was,

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what do you do? And what's one thing curious thing about you or something that nobody knows?

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And I remember Sam, she was saying that for three years she was a truffle farmer.

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That's right. And she taught me that white truffles are better than the dark truffle.

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That's right. And to look at her, you'd not know that at all. There was nothing. And I

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joked with her, you know, your nose is so clean for a truffle farmer.

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She had a dog that did the work. She wasn't down there trying to find them herself. Hey

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Sam, shout out.

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But there's so many things about people that you can't tell on the surface or what they're

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currently doing, what their backstory is. And people are like, you can learn so much

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from other people. So never be the ones that think like potentially you did when you were

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younger that you're somehow better than. It's, you never know the lesson that someone else

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can teach you.

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Yeah. I got one the other day. I just popped it in my head when you were saying that. So

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firstly, a big shout out to the field service guys at the city of Charles Sturt over in

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Adelaide. So I've been working with them for over 20 years. And it's one of my oldest and

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loveliest clients. And some of the guys that were in the room, I met over 20 years ago

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when I first did some training there. But one of the guys came up to me and said, guy,

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do you remember what I said last time we met? And this was probably 10 years ago. I said,

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no. And he said, oh, you said you love this quote. And I said, can you tell me the quote

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again? And he said, yeah. He said, a setback is a set up for a comeback. Oh, how good's

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that?

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That's good. A setback is a set up. Set up for a comeback. Yeah. And I remember, when

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he said it, I remembered the first time he'd told me, but I'd not written it down. I hadn't

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given it the energy that it deserves. And I hadn't brought it into my, you know, teachings

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or even just my everyday thoughts. But when he said it, I looked back and I thought, wow,

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yeah, that was a beautiful gift. And so he'd learned it in a book. He'd read it. And he

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said, oh, 10 years ago, I've got one for you. I've got something. You know, but he reminded

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me of it. And so, yeah.

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I like that.

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I love that.

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Great way to reframe that adversity.

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It is, isn't it? Yeah. And that would be a Mario way of thinking.

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Yeah.

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Mario thinking. Let's label that as a thing. Mario thinking. A setback is a set up for

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a comeback, which ties into the anti-fragility message that you give in your keynotes.

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That's good.

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I like this. Okay. So the happiest man on earth.

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Mario.

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Yeah. Maybe that's what we call this podcast.

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Yeah. I like it.

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Yeah. The happiest man on earth. You have two decisions in life. You can either choose

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to find what you love doing and make it your job, make it your career, and then you'll

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never have a career. You'll never work. But actually on that, right, I have met people

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who have done that. They've gone down that path. They've chosen what they love and then

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they made it their career, but then they made a decision to not like their work anymore.

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Yeah.

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So they took the enjoyment out of their passion. Yeah. But then the other choice is just to

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choose what you love doing. And it is a choice, isn't it?

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It is.

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Yeah.

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How you frame it.

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Because you're making a beautiful environment for other people. You're part of a presentation

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team. That is ultimately a choice.

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Yes.

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And we choose our careers. I don't know too many people who had a gun held to their head

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in high school.

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He will be a doctor.

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Yeah. Mind you, they're precious from families and whatever, but yeah, you have a choice.

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You do.

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Make it your passion.

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Yeah. Make it your passion. Choose what you love.

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All right. Bollinger, where are you?

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Yeah. Bose.

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Bose. Come on.

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Hello. Yes.

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Bose is another company that they've... Chanel.

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Lindt chocolate.

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Oh yeah. They're one of our... they are our favorite chocolate.

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I know.

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Oh, okay. Tell people about the experience.

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Okay. So we were booked on a flight to go to Darwin and at 4 AM in the morning, it was

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an early flight, two sectors up to Darwin from Sydney. 4 AM we got up and woke up to

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a text message that our flight had been rescheduled to the next day.

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Yeah. A day later.

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That was the day that you needed to be there to do your keynote. So we thought, okay, up

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early, go to the airport anyway and we'll sort it there.

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Yeah. Yeah. Yeah. Yeah.

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And...

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Because there's got to be other flights that can get us to Darwin.

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That's right. There are other ways.

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Yes.

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And we managed to, whilst in the line to the help desk, booked another flight on...

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A different carrier.

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Yeah.

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And it actually worked out faster and cheaper.

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Yeah.

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We got there, but we weren't where we would normally be seated.

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Yes.

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The cabin crew...

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Are you saying that we get nice seats? We're not in the point of...

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No, we're not in the point of...

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We just get a little bit more leg room.

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But...

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Because we fly so often.

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The cabin crew were amazing. They... when they came around with the cart to offer some

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meals, not knowing that airline's particular menu, I said, look, I'm not familiar. Could

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you tell me what they are, please? And he very kindly...

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He was great.

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He was extra custom service. And he kept saying, oh, look, you know... and it was like I'd

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never flown before and he's helping me.

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He would never clue that you're an airline captain who's flown millions of miles.

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No, I try not to tell people.

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Yes.

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And it was amazing. And then at the end of the flight, so it was a four hour, 10 minute

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flight.

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Yeah.

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Comfortable, you know, we watch shows, et cetera. And then just before top of descent, he came

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through the cabin and he gave us a sick bag full of Lindt chocolates.

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Lindt chocolates are our favorite chocolate.

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I know. It was like gold.

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Yeah. But I reflected on that. It's because you inject energy into every interaction you

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have with human beings, Michelle.

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You make people feel better when you leave them.

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You always do this. So that was a reflection on you. But he gifted us with our favorite

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chocolate.

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I know.

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So Lindt.

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Yes.

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Okay, Lindt, if you're listening, we like Lindor, the balls. Our favorites are the white

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ones, but we like the milk, we like the dark. So if you want to reach out and sponsor this

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podcast, Bollinger haven't come into the party yet. Neither have Bose.

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Not yet.

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Not yet. Not yet. But you know, I'm sure that they'll all come rushing and they'll be fighting

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each other for who can sponsor us first.

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Yes.

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More dogs.

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More dogs. World of your better place with more dogs.

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Yeah. If you want merch with more dogs on it and Captain the Clown on the back of the

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t-shirt, come to our website at CaptainTheClown.com and great talking to you again, Michelle.

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Fantastic. Thanks, guys.

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Cheers. Bye.

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Bye.

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Well, that was fun.

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That was fun.

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You're such a clown.

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The clown.

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Lady captain.

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Lady captain.

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And who's going to listen to this? Maybe our mums.

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Thanks, mum.

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Thanks, mum.