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Welcome back to Teaching the Unteachables, where we dive into teaching and learning methodologies

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for professionals like you.

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This episode brought to you by the Khmors Company, a different kind of chemistry company.

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Learn more about Khmors at Khmors.com.

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Alright thank you all for joining us once again.

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We're hanging out with the great Don Gillis from Khmors.

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Don, how are you my friend?

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Really good.

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Really good, Cliff.

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So we're going to spend a little bit of time today in teaching the unteachables and diving

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into the skills of speaking to our audience.

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And man, Don, this is a fun topic and we're going to have a good time on this one.

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I love it.

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It's near and dear and as I know it is with you, your heart.

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It just really, it's what drives us all for the passion that we do in the field and the

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training and stuff like that.

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So I'm excited about this.

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Alright, where are we going to start?

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Well I tell you what, I wanted to talk about a little bit what I thought I would share

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today with you is I've seen you teach, you've seen me teach and stuff like that.

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One of the things that caught my eye on this topic was, you know, for the new, for the

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people that are just getting into training, because I probably like you, get a lot of

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people coming up to me, people that we all know that are thinking about making that jump

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into a bigger training position.

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How'd you get started in those kinds of things?

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And I have found whether what's worked for me is to be a very, very good listener.

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When I go into a classroom, I don't know why, but somehow I was blessed.

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Don't ask me why of being a person that tries not to come off like the smartest person in

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the room.

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I just, I cringe sometimes when I've seen people really kind of get defiant and this

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is the way it is and not really open to the ideas because there's so much to learn.

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I think it's important to, for me anyways, in my experience, is to encourage people to

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share their knowledge in the classroom.

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Don't control the vibe.

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When I teach right, wrong, or indifferent, I try to have a conversation more than I do

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talk at bullet points.

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I'm not a scripted person.

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I'm not good at that.

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And as I mentioned to you earlier today, there's a lot of times I leave or I'm on the plane

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or I'm laying in bed that night going, Oh, I forgot to mention that.

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But I brought up some other things that you kind of go where the conversation takes you,

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if you will, and you see what you get a feel of what the interest is.

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But more, most importantly, what I was really driving at is making them feel comfortable.

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I often use the phrase, look, I don't, I don't know any of you.

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I don't know if Joe's refrigeration on this side of the room is, doesn't like, you know,

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Tim's heating and air over here.

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I don't know that.

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I don't know who's the competitors and who likes and dislikes.

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What I do know is this is, this is a place to learn.

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And I always use the analogy like a sports analogy, basically, or any analogy where you

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practice through the week and play on the weekends.

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This is where we make mistakes.

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We blow the whistle, do it over again, if you will, because in the heat of the battle,

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when you're in front of the homeowner or the business owner, that's not the time to be

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getting on the phone and asking the questions.

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Put your guard down, you know, swallow your pride, you know, check that at the, at the

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door, if you will, and come here to learn from one another.

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Today we are one team.

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And I, a lot of times I start out my training like that.

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If I remember to say it, as I said, I'm not scripted.

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Man, that's a great, great way to start the class.

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I hadn't really thought about that, but now that you mentioned that, you know, one of

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my favorite presenters is Greg Millsap.

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So I used to work with Johnstone Supply.

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He's just, he's an entertaining fella.

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Just I think most important at, at the heart of him, he's a football coach.

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So I always, I always refer to him as coach Millsaps and he starts his classes like that.

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So it makes sense because now that you mentioned that I can remember sitting in your classes,

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you're doing Copeland teardown classes and having that same atmosphere and enjoying that

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atmosphere and that makes sense because you were setting it up, you know, like it was

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a coaching opportunity where you're bringing everyone in for the huddle and then making

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it real.

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Yeah, that makes so much sense.

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Yeah.

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Public speaking or public teaching, educator, whatever you're in front of a crowd is one

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of the toughest things to do.

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And, and you don't realize it that you, when you first begin, especially as the crowds

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get larger, you have a little anxiety.

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It's if you don't have a little anxiety, you're not a lot, you're not, you're not,

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that's right.

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Something's wrong with yourself.

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Yes, exactly.

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But on the other hand, what I've learned is human nature is all those people in entering

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that room, whether it's 25 or 125 people, a lot of times, all the time, they don't know

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each other either.

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So they're anxious.

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You can see that at Esco, they're wondering where to sit.

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Do they want to ask a question?

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They don't want to make a fool of theirself.

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So there's anxiety in the classroom.

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So the last thing they want to see is you fail.

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So the idea for me is what I've learned from others and watching other people speak is

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to try to bring that anxiety down by saying, Hey, this is kind of a safe place.

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You know what I mean?

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This is a practice field.

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Right up front.

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Look, if you've got that, what you feel is a stupid question, I guarantee you there's

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15 other people in the room who want to ask the same question.

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They're scared to.

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Exactly.

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You know, right?

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So as we're introducing the class, we're starting it out, making it feel like it's more of a

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team effort, not just a, I'm here to speak, you're here to listen.

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Let's bring everyone in together and bring up some other perspectives, bring up, you

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know, everyone's viewpoint and experiences makes for a quite the unique learning atmosphere.

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Absolutely.

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Yeah, absolutely.

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And I, and I had the opportunity to work with Ty Brandeman for a while and he does a good

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job of that too.

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We were, it was enjoyable to see him.

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And the first time I saw him out in Vegas, I was really impressed.

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But, and I don't know, I don't know if I can say it just comes naturally, but sometimes

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the best players don't make the best coaches and vice versa.

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You know what I mean?

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Exactly.

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Sometimes I, you know, I don't want to come off like I was the greatest technician, the

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smartest guy in the field, you know, of everybody or whatever.

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But for some reason I have had some success teaching and I think it's because people can

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see I'm sincere and I'm passionate about what I'm doing and I'm always willing to learn.

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And I think that once you set that standard in the classroom, like, Hey, nobody's better

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than anyone else.

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And let's share our experiences here and you know, right, wrong or indifferent.

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I appreciate nothing more than someone's brutal honesty when I'm saying what not to do and

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someone starts smiling in the front row and raises their hand and I go, what's so funny?

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I'm thinking they're laughing at me.

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They're going, I just did that.

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I can relate.

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I love it.

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You know, and it's because then you just brought everybody's shoulder down.

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They're all going, you know, I'm here with my people.

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Yeah, exactly.

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Another thing I like to do that I've seen a lot of success with a lot of people is,

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is I really like to, uh, along with while you're teaching, it's always nice to have

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some type of product piece component, something like that to get away from the, if you're

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doing a whiteboard or a PowerPoint, whatever, to pass those parts and pieces around.

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We're a touchy-heely industry.

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And if you're not tearing down a compressor that day, you know, that's a, that's great.

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If you can do that, but not all classes are built around that somewhere too, four or six

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hours or whatever, but at least pass some parts and pieces around so they can touch

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it because I have found parts and pieces for like, you know, disc disc, uh, for the disc

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compressors like that, the little pockets, if you put it up on a screen, it almost looks

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like it's five inches in diameter when actually it's about the size of your thumb.

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You know what I mean?

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So it makes it really blows people minds because not everybody again, like when I was at Copeland

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have the luxury of tearing a compressor down every day.

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Like we do, you, you take for granted that you're seeing this.

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And once you pass those things around, you know, or anything like that, I've got it.

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I've got a, I've one of those adapters right now.

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Yesterday I was passing around for the left-hand threads.

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It's going to go on the tank.

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You'd be surprised how many people are like, Oh, okay.

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It's just an adapter.

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It's just a flared fitting changing it from left to right.

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But it's the first time they saw it.

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You know what I mean?

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And now they can go have that conversation at the shop tomorrow at the coffee machine

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and go, that was at that class yesterday.

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They're going to make these adapters for these eight, two old tanks, you know?

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So just those kinds of things, just, just to just whatever you can do to help educate

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them a little bit better.

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I think that's, that's what brings me joy.

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When I, when I leave that day, if I think that someone got something out of it and,

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and they can utilize something tomorrow when the boots are hit the ground or they can go

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back to their service manager or the owner, whoever sent them that training said, man,

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it was really, really good.

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Then I've done my job.

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I mean, I would do what I'm doing, like you would to Cliff for free.

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For free.

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I really would.

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I need my money.

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Don't tell our boss that.

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That's right.

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We still have to put food on the table, but man, some days it is hard to believe that

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we actually get paid to give back to the industry.

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That's been so good to us.

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Oh, it's, it's so awesome.

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I get to run with people like you and, and all the other great instructors.

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We really have a good life and meeting all these other contractors and, and responding

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to their emails too.

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I mean, I've responded to probably four emails this week alone, just on a, an article I wrote

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for, for the, uh, for HVAC school about oil trapping.

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I mean, they're, that story was wrote two months ago and they're still coming in and

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I just enjoy that, you know, um, the dis teaching, teaching those things and learning those things

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and showing them what not to do.

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But yet when you tell them what not to do, here's another thing that I try to pride myself

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on or I, I pride myself on.

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I work hard not to do is again, I, I don't like standing up behind a podium and acting

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like you're doing it all wrong and I'm right.

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Here's why, you know what I mean?

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I don't want to be that how great thou are person, you know what I mean?

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So it's really, it's, it's, you really got to, you know, bring it to, to make yourself

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human.

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I try to actually use myself as an example, you know, of something I did wrong, you know

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what I mean?

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Like, you know, how many, you know, yesterday I asked him and I did it last week too.

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How many people have ever released refrigerant, whether it was accidentally or not, you know,

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and I always get a kick out of when you only about four people raise your hand.

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Nobody wants to admit it.

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Oh my Lord, but you know what?

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Once you start laughing, oh, come on.

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Yeah.

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Everybody starts chuckling and you know, they, they know, you know, they know now last week

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I did the same thing in Dallas and almost everybody in the room to raise their hand.

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So it depends where you're at, you know, and again, that could be, are you comfortable

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with the people in the room?

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You know, kind of thing.

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Nice.

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You know, you mentioned about having something hands on.

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One of the tactics I like to use in the class, I have a bunch of small cutaways, filter dryers,

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contactors, relay, small pieces.

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I always try to put one piece on every table and that way you have something to just fidget

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with while during the conversation, especially with filter dryers, always make sure they

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have a heat pump filter dryer cut in half.

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So I've got two pieces with check valves so you can see inside.

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But then when we take a break, I move them around so that when they come back, there's

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something different on the table.

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So there's different pieces in the room, but there's always something happening.

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So even if they walk away and they've learned something that they didn't know off topic,

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like maybe they were sitting there studying this filter dryer and see check valves in

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between and then went, oh wow, I guess I never really looked at that.

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So it kind of just goes hand in hand.

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It just connects some of the visuals with just a little bit of memory retention.

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I love that.

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I may steal that.

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That is really good.

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It's all these little things to interact with the actual audience because it's a big change

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when we go from the field into the classroom.

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You mentioned earlier, you know, when we go into the classroom, you know, we may have

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been the best person in the field and we come into the classroom and go, man, I'm going

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to be a good teacher because I was really good at doing what I do.

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Now I'm just going to show people what I did.

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And then all of a sudden it has a completely different feel.

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We have to learn these new skills.

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We learn to communicate to a group of 15 or a group of 50 or a group of 150.

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And it's not like that one-on-one conversation we used to have when we're out in the field.

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It's a whole different playing field, whole different playing field.

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And I'm not directing this anyone.

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I just am sharing what I've learned along the way, going back to that.

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Sometimes the best players don't make the best coaches in sports.

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I've seen it many a times.

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Sometimes the greatest coaches end up being, some of them don't have to do play football

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or something like that, which is always odd to me, but they're motivators.

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You know what I mean?

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And that goes for what we do too.

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I like you run around with a lot of smart people in our industry, but some, you know,

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it doesn't necessarily mean because they're the smartest people, you know, that I know

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make the best instructors.

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It's just a blend of who you are and how comfortable you make people feel in that room.

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You know what I mean?

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And some people have to work at it and some people don't.

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I know when I first started with Emerson, my biggest task was overcoming the anxiety

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of being in front of even 25 people, let alone 125, you know.

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So I still have them today and I tell people this, I shared it at HVAC excellence over

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dinner with someone that was thinking about getting into training.

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And I said, you know what I did?

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I said, I bought four or five, I still have them CDs and I would listen to them in my

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car and it was about overcoming stage fright.

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I even bought a book that said, you know, uh, instructions or educators for dummies

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or something like that, or public speaking for dummies.

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I think it was.

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Okay.

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Yeah, but I did that over and over again to help myself.

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But, um, but also once you get more comfortable with the topic that you're talking about,

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obviously the more comfortable you are with that, you could do it blindfolded in your

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sleep.

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You just start rolling with it and then you see so many questions or hear so many questions

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and respond to so many questions and get stumped on questions that you then have to go back

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and research and find the answer for.

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So along the way you're educating yourself also, and then giving that back to the next

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class, uh, basically paying it forward.

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Like, Hey, I just learned this last week and be brutally honest about it.

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Oh, you know, make yourself human, make yourself human.

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Hey, I did not know that.

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Yeah.

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If you don't know it, don't try to come up with something honest about it.

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Yeah.

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I, I think people accept you a lot better.

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I know they do, at least in my case, they do when you make yourself more human.

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It's like, I did not know that.

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Well, I was talking about the safety disc the other day on, uh, the old referred to

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the, the existing refrigerant tanks, how they're a disc and how they go off at a 130 degrees

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or higher in your truck.

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And I mentioned, I was in Southern Alabama that, um, that's never happened to me, you

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know, but that's what it's there for.

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And then, you know, two guys in the room raised their hand.

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I said that one guy said it happens to him.

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Had it happened to him twice in his lifetime or does the same way.

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It's not hot enough to actually open the rupture.

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Yeah.

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Yeah.

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Wow.

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And so, and I've, I've never had, I've never seen that before, but, uh, different worlds.

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So, you know, you, you learn along the way in the different States, but, uh, yeah.

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So yeah, the other thing I wanted to share too, that I have learned kind of self taught

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myself to do, and everyone's probably doing this, that it's been teaching for 30 years

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or 20 years or, or that's much wiser than I am is that, is I like to, when I first started

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teaching, breaks are important.

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You know, I mean, I think sometimes we get into this where, you know, we need to go two

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hours or four hours.

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I'll tell you what, I like little one and a half hour breaks to break it up.

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I also like once you're done with a section or two, especially if it's an eight hour training

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or something really long and lengthy, or even if it's a four hour training, I like putting

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in, even if it's only five questions, just little quizzes, it could be cahoots too up

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on the screen.

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I love using codes.

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I'm a big man and I, I love goods.

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It gets, because if you've got a quiet class in the morning, I guarantee if you whip up

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goods and say, Hey, we're going to see what we learned today.

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And they think it's going to be a written test.

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They're going, Oh no, you start plugging in and guys names are popping up there like

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fuzzy raccoon and stuff.

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Right.

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It makes it.

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And then they're learning and they're learning too.

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You know, and that's really, really cool.

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And, but yeah, I love that kind of stuff.

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Awesome.

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Don Gillis, we thank you so much for joining us today and look forward to having you back

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on plenty more episodes.

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Thank you so much, Cliff.

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I deeply appreciate it.

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Looking forward to the next time.