WEBVTT 00:00:02.569 --> 00:00:05.769 This episode brought to you by Carrier, for the 00:00:05.769 --> 00:00:08.990 world we share. Well, hello, everyone. Thank 00:00:08.990 --> 00:00:12.869 you for joining. Did you know the ESCO HVAC podcast? 00:00:12.970 --> 00:00:16.690 So we're actually hanging out at the Carrier 00:00:16.690 --> 00:00:19.329 facility in Indianapolis, Indiana today, and 00:00:19.329 --> 00:00:22.440 we're joined by... Jeffrey Howard, the technical 00:00:22.440 --> 00:00:25.120 training center manager at our training center 00:00:25.120 --> 00:00:27.640 at the gas furnace factory in Indianapolis. Yeah, 00:00:27.699 --> 00:00:29.460 it was really cool. We spent the day here. We 00:00:29.460 --> 00:00:32.280 were invited to do a behind -the -scenes video. 00:00:32.560 --> 00:00:34.179 So we're going to have some behind -the -scenes 00:00:34.179 --> 00:00:37.740 factory video of the gas furnace. Largest gas 00:00:37.740 --> 00:00:41.719 furnace manufacturing facility. It just, it's 00:00:41.719 --> 00:00:43.320 kind of a crazy place, you know, half a million 00:00:43.320 --> 00:00:46.280 square foot of, you know, manufacturing. But 00:00:46.280 --> 00:00:49.079 the coolest part about it is the technical training 00:00:49.079 --> 00:00:51.640 facility that you all have developed in the last 00:00:51.640 --> 00:00:54.859 couple of years. You have 4 ,000 square foot 00:00:54.859 --> 00:00:57.960 of dedicated hands -on training. Plus you've 00:00:57.960 --> 00:01:01.939 also got a huge classroom upstairs. So tell me 00:01:01.939 --> 00:01:04.519 a little bit about how training has evolved like 00:01:04.519 --> 00:01:07.140 in the last couple of years. Yeah, so since we 00:01:07.140 --> 00:01:09.560 started training in August of 2023, which is 00:01:09.560 --> 00:01:11.780 when we first opened up the training center, 00:01:12.040 --> 00:01:16.060 it's slowly progressed. But obviously, over time, 00:01:16.180 --> 00:01:19.060 we're getting more and more people. But yeah, 00:01:19.120 --> 00:01:21.260 4 ,000 square feet of training space downstairs 00:01:21.260 --> 00:01:23.659 divided among six labs. So you have your three 00:01:23.659 --> 00:01:26.079 ducted residential labs, and we have our ductless 00:01:26.079 --> 00:01:28.810 and our VRF, as well as our crossover. taking 00:01:28.810 --> 00:01:31.349 off pretty well. Yeah. That crossover was a pretty 00:01:31.349 --> 00:01:33.290 significant lab. There's a lot of equipment in 00:01:33.290 --> 00:01:35.489 there. And it's when we say crossover for those 00:01:35.489 --> 00:01:36.790 that don't know what we're talking about, that's 00:01:36.790 --> 00:01:38.829 our horizontal discharge units. They're really 00:01:38.829 --> 00:01:41.250 becoming prominent in our industry. They're one 00:01:41.250 --> 00:01:43.170 of my favorites. They're just, they're a convenient 00:01:43.170 --> 00:01:45.609 piece of equipment. They can fit through gates, 00:01:45.629 --> 00:01:48.409 you know, when you're working in, in congested 00:01:48.409 --> 00:01:51.230 areas. And so it, but it's a different technology. 00:01:51.290 --> 00:01:53.250 Like when we get into like inverter technology 00:01:53.250 --> 00:01:56.170 and we were even looking at the cold climate 00:01:56.170 --> 00:01:58.920 heat pump that you have in the residential ducted 00:01:58.920 --> 00:02:00.879 training section, you know, that's using things 00:02:00.879 --> 00:02:03.420 like vapor injection technology, but it's also 00:02:03.420 --> 00:02:06.540 using a variable frequency drive instead of that 00:02:06.540 --> 00:02:09.039 traditional inverter control board. So there's 00:02:09.039 --> 00:02:10.800 a lot of technologies and I think it's important 00:02:10.800 --> 00:02:14.280 for our contractors to stay up to date with the 00:02:14.280 --> 00:02:16.879 training and Carrier is committed to that. This 00:02:16.879 --> 00:02:20.240 is a phenomenal investment and it's a huge, huge 00:02:20.240 --> 00:02:23.020 facility. And so when we talk about the different 00:02:23.020 --> 00:02:25.219 classes, what type of classes are you offering 00:02:25.219 --> 00:02:27.939 to the contractors here at Indianapolis? So it's 00:02:27.939 --> 00:02:30.360 a great question. The different levels of training 00:02:30.360 --> 00:02:33.199 that we offer for our distributors, our dealers, 00:02:33.379 --> 00:02:36.740 even our internal people within our organization 00:02:36.740 --> 00:02:39.000 is our foundational levels is what we start with. 00:02:39.159 --> 00:02:41.500 And you've got to build those blocks up sturdy 00:02:41.500 --> 00:02:43.699 from the ground. Start from ground zero. Even 00:02:43.699 --> 00:02:46.960 if you think you know, let's relook at things. 00:02:47.280 --> 00:02:49.300 Absolutely. There's things that change. There's 00:02:49.300 --> 00:02:52.919 things that evolve. And if we're not growing, 00:02:53.219 --> 00:02:56.370 we're dying, right? We want to continue to evolve 00:02:56.370 --> 00:02:58.550 and get better and listen to our dealers and 00:02:58.550 --> 00:03:00.490 our distributors out there to try to help out 00:03:00.490 --> 00:03:02.669 the field. From there, from our foundations, 00:03:02.870 --> 00:03:05.310 we actually go into our advanced, where we dive 00:03:05.310 --> 00:03:07.650 into our different components, properly diagnose 00:03:07.650 --> 00:03:10.490 it right the first time, all the way up to our 00:03:10.490 --> 00:03:12.669 symposium series where we dive into psychrometrics, 00:03:12.710 --> 00:03:15.689 we dive into air properties. We really get advanced. 00:03:16.449 --> 00:03:18.830 How much time are we talking about? Say if we 00:03:18.830 --> 00:03:21.370 came in for a fundamental class, how much time 00:03:21.370 --> 00:03:24.000 are we going to be invested into that? So our 00:03:24.000 --> 00:03:26.659 classes range anywhere between two to four days. 00:03:26.680 --> 00:03:28.419 So it depends on the actual training course that 00:03:28.419 --> 00:03:30.800 we're coming for. Right. But what we try to do 00:03:30.800 --> 00:03:32.620 is get as much hands -on as possible. We know 00:03:32.620 --> 00:03:36.199 as technicians, we know as people in our industry, 00:03:36.340 --> 00:03:39.180 the best thing or the best way to learn is... 00:03:39.550 --> 00:03:41.750 To put your hands on it. Yeah, exactly. Let me 00:03:41.750 --> 00:03:43.270 get my fingers in this thing and see if I can 00:03:43.270 --> 00:03:44.889 tear it apart and put it back together and make 00:03:44.889 --> 00:03:48.069 this thing actually operate again. Yes. So in 00:03:48.069 --> 00:03:50.150 those fundamentals, are you spending more time 00:03:50.150 --> 00:03:52.750 in the classroom or more time on the hands -on 00:03:52.750 --> 00:03:55.169 side of things? Well, we'll go through each individual 00:03:55.169 --> 00:03:57.409 section. And we understand with adult learning 00:03:57.409 --> 00:03:58.810 and technicians and stuff, right, you're not 00:03:58.810 --> 00:04:01.069 going to sit all day. So it's not, hey, there's 00:04:01.069 --> 00:04:04.090 no slide deck, keep going all day and you're 00:04:04.090 --> 00:04:06.990 not getting up and moving. So we spend about 00:04:06.990 --> 00:04:09.900 60 % of our time. In the actual classroom space 00:04:09.900 --> 00:04:12.620 and the other 40 % in the labs, hands -on. Like 00:04:12.620 --> 00:04:14.020 implementing what you learned in a classroom. 00:04:14.199 --> 00:04:17.019 Yes, exactly. Excellent. And so as we move from 00:04:17.019 --> 00:04:20.060 those foundational classes and we move into that 00:04:20.060 --> 00:04:23.240 next tier, what type of time are we going to 00:04:23.240 --> 00:04:27.439 be investing into those? As in days? Yeah. So 00:04:27.439 --> 00:04:30.019 we will typically break it down into two days 00:04:30.019 --> 00:04:32.839 for our indoor units, gas furnaces, air handlers, 00:04:32.860 --> 00:04:34.720 things like that, and two days for our AC heat 00:04:34.720 --> 00:04:37.189 pump. Oh, okay. Um, we completely flipped the 00:04:37.189 --> 00:04:40.029 script though, from our foundations of 60 % in 00:04:40.029 --> 00:04:42.569 the classroom, 40 % hands -on and it's more like 00:04:42.569 --> 00:04:45.350 30 % in the classroom, 70 % hands -on. So we 00:04:45.350 --> 00:04:46.850 really want to get down in the labs. We want 00:04:46.850 --> 00:04:48.269 to take the equipment apart. We want to know 00:04:48.269 --> 00:04:50.730 how to diagnose it. So here's how you do it. 00:04:50.750 --> 00:04:53.550 Go do it. Right. Exactly. Yeah. So you're doing 00:04:53.550 --> 00:04:56.069 the actual field side of things, right? I need 00:04:56.069 --> 00:04:58.509 to learn it. Now I've got to go do that. And 00:04:58.509 --> 00:05:00.629 then we finally, when then we end up progressing 00:05:00.629 --> 00:05:04.100 and we get. deep into the weeds, into our third 00:05:04.100 --> 00:05:07.240 classrooms. Yep, absolutely. So when we look 00:05:07.240 --> 00:05:12.339 at the classroom opportunities, is that primarily 00:05:12.339 --> 00:05:16.899 for our dealers, our carrier dealers? We get 00:05:16.899 --> 00:05:19.100 a lot of dealers, but we also get a lot of our 00:05:19.100 --> 00:05:20.980 distributors that come in to do a lot of the 00:05:20.980 --> 00:05:23.620 training. So we want to have that message consistent 00:05:23.620 --> 00:05:26.860 on how to do things because, as we know, Over 00:05:26.860 --> 00:05:28.740 the next handful of years, we're going to experience 00:05:28.740 --> 00:05:31.379 less and less technicians potentially. So how 00:05:31.379 --> 00:05:33.540 can we overcome that? Well, let's not waste time 00:05:33.540 --> 00:05:35.980 doing things we shouldn't be doing. So try to 00:05:35.980 --> 00:05:38.160 get that message, that consistency across the 00:05:38.160 --> 00:05:40.899 board. Yep. And our distributors go back and 00:05:40.899 --> 00:05:42.560 train their dealers too if dealers can't make 00:05:42.560 --> 00:05:44.560 it in. Yeah. One of the things I was going to 00:05:44.560 --> 00:05:47.339 ask next is, you know, with dealers, are we starting 00:05:47.339 --> 00:05:49.459 to see more dealer training because of the new 00:05:49.459 --> 00:05:52.379 technologies and the new refrigerants? I would 00:05:52.379 --> 00:05:55.199 say, yeah. I mean, from being in the field myself, 00:05:56.569 --> 00:05:58.110 One of the things I always try to do is learn, 00:05:58.209 --> 00:05:59.930 right? Yeah. I want to take that personally. 00:06:00.050 --> 00:06:01.670 I want to get to the next level. And there's 00:06:01.670 --> 00:06:03.310 a lot of technicians, especially that are entering 00:06:03.310 --> 00:06:05.829 the industry that want that as well. Oh yeah, 00:06:05.910 --> 00:06:07.529 absolutely. They do. They don't know where to 00:06:07.529 --> 00:06:11.310 get it. So we offer it not only in person, but 00:06:11.310 --> 00:06:14.649 also online and anybody can actually go in and. 00:06:15.000 --> 00:06:16.800 And sign up for that to get some free online 00:06:16.800 --> 00:06:19.079 training. Oh, so if they're not a carrier dealer 00:06:19.079 --> 00:06:20.699 or distributor, they can still get some training 00:06:20.699 --> 00:06:22.920 from carrier? Yeah, absolutely. Tell me a little 00:06:22.920 --> 00:06:24.600 bit more about that because that's really what 00:06:24.600 --> 00:06:27.060 we're looking for. We're looking to a broad audience. 00:06:27.319 --> 00:06:29.360 And I'm sure some of you that are listening right 00:06:29.360 --> 00:06:31.480 now are carrier dealers, carrier distributors. 00:06:31.899 --> 00:06:34.680 But if you're not, there's still training resources 00:06:34.680 --> 00:06:38.339 available to you. Yeah, absolutely. So it's through 00:06:38.339 --> 00:06:42.160 My Learning Center. It's mlctraining .com. So 00:06:42.160 --> 00:06:43.959 you can get on there, create an account, and 00:06:43.959 --> 00:06:45.819 then there's some material that's paid and unpaid. 00:06:45.939 --> 00:06:47.540 So there are some free courses that you can run 00:06:47.540 --> 00:06:53.379 through, such as our A2L, our 454B, and get up 00:06:53.379 --> 00:06:54.939 to date, get up to speed on some of that if you 00:06:54.939 --> 00:06:57.120 haven't. I hope a lot of people have by now, 00:06:57.160 --> 00:06:59.819 but you know. Well, it brings a good point. You 00:06:59.819 --> 00:07:01.480 know, walking through the facility, I'm seeing 00:07:01.480 --> 00:07:04.839 a lot of A2L equipment in the training lab. So 00:07:04.839 --> 00:07:07.480 were there preparations getting ready for that 00:07:07.480 --> 00:07:09.639 A2L transition happening in the technical training 00:07:09.639 --> 00:07:13.699 department? Yeah, absolutely. So a big reason 00:07:13.699 --> 00:07:16.060 of actually creating the training center itself 00:07:16.060 --> 00:07:17.980 was, hey, let's get ready for these transitions. 00:07:18.079 --> 00:07:20.620 Let's get ready for these changes. And we know 00:07:20.620 --> 00:07:22.899 we all don't like changes in our industry. We 00:07:22.899 --> 00:07:24.639 typically don't like much change. Yeah, exactly. 00:07:24.759 --> 00:07:27.420 So let's go ahead and get it ready. Let's get 00:07:27.420 --> 00:07:28.959 it prepared. Let's show that we're committed 00:07:28.959 --> 00:07:31.319 to actually helping out the technicians and helping 00:07:31.319 --> 00:07:33.699 out our industry as much as we can. Cool. And 00:07:33.699 --> 00:07:36.959 so have you seen a growth in the attendance in 00:07:36.959 --> 00:07:40.399 the classrooms? Yeah, we've. Since our first 00:07:40.399 --> 00:07:43.560 class in August of 2023 to today, we've had over 00:07:43.560 --> 00:07:47.740 25 ,000 in -person training hours. Really? So 00:07:47.740 --> 00:07:51.199 a lot of that's been 2024 and 2025. Yeah, no 00:07:51.199 --> 00:07:53.759 kidding. Okay, so you guys got a lot going on. 00:07:53.800 --> 00:07:56.199 And just looking at the classroom itself, I mean, 00:07:56.220 --> 00:07:57.920 that's a massive classroom. I was trying to count 00:07:57.920 --> 00:07:59.680 the seats, and I got up into the 70s. I'm like, 00:07:59.720 --> 00:08:02.040 okay, this is a big room. And typically what 00:08:02.040 --> 00:08:03.579 we're doing now is when we first started, it 00:08:03.579 --> 00:08:05.339 was, hey, let's just have one big class. Well, 00:08:05.360 --> 00:08:07.079 now what we're doing is we have so many people 00:08:07.079 --> 00:08:09.399 coming in. that we're dividing the classroom 00:08:09.399 --> 00:08:12.839 into two so we can simultaneously run two classes. 00:08:13.040 --> 00:08:15.579 Yeah, absolutely. And we have a lot of schools 00:08:15.579 --> 00:08:18.199 that are now looking to the manufacturers going, 00:08:18.420 --> 00:08:22.079 hey, we've got some equipment in here, and it's 00:08:22.079 --> 00:08:25.019 time that we start looking at what is the future. 00:08:25.220 --> 00:08:29.660 And so do you see any schools or educators reaching 00:08:29.660 --> 00:08:32.500 out looking for training resources? Yeah, such 00:08:32.500 --> 00:08:34.220 as SkillsUSA. I mean, we're heavily involved 00:08:34.220 --> 00:08:35.720 with that. I know our engineering department 00:08:35.720 --> 00:08:38.820 is. We help out with as much as we can with that 00:08:38.820 --> 00:08:40.960 and packages to give away to the technicians 00:08:40.960 --> 00:08:46.580 that are advancing from state to higher up. But 00:08:46.580 --> 00:08:49.320 even local schools, local vocational schools 00:08:49.320 --> 00:08:50.840 come in and we actually will give them a tour 00:08:50.840 --> 00:08:52.559 and kind of show them the training center. Show 00:08:52.559 --> 00:08:54.259 them what's happening in the world. Yeah, absolutely. 00:08:54.519 --> 00:08:55.820 That's awesome because it's really important 00:08:55.820 --> 00:08:58.519 for us to stay up to date. I know we've been 00:08:58.519 --> 00:09:00.940 in the field, right? We come out of the field 00:09:00.940 --> 00:09:04.139 and we start teaching. We share that knowledge 00:09:04.139 --> 00:09:06.559 that we learned. but we're sharing knowledge 00:09:06.559 --> 00:09:09.720 that we learned on existing equipment. And so 00:09:09.720 --> 00:09:12.320 we all have that responsibility of understanding 00:09:12.320 --> 00:09:15.399 what's changing and getting the information so 00:09:15.399 --> 00:09:17.620 that we can deliver that. We've even had schools 00:09:17.620 --> 00:09:20.379 coming to us here recently looking for, hey, 00:09:20.399 --> 00:09:21.940 what type of products do I need to be putting 00:09:21.940 --> 00:09:23.740 in the classroom? And we're like, you need to 00:09:23.740 --> 00:09:25.879 be doing A2L products, right? It's good to have 00:09:25.879 --> 00:09:28.559 a mix of them. of, you know, our legacy R410A 00:09:28.559 --> 00:09:30.820 stuff, but we really need to be looking at our 00:09:30.820 --> 00:09:34.320 R454Bs and understanding, you know, what's happening 00:09:34.320 --> 00:09:38.500 in the A2L world. And so our classes are adapting, 00:09:38.679 --> 00:09:40.600 like they're evolving, and there's a lot of new 00:09:40.600 --> 00:09:44.519 technology. What do you see as being the biggest 00:09:44.519 --> 00:09:47.259 changes in training, or at least the equipment 00:09:47.259 --> 00:09:49.440 that we're training on in the last couple years? 00:09:49.919 --> 00:09:52.399 The biggest change that I see, especially going 00:09:52.399 --> 00:09:55.600 from 410 to 454B, is... Very similar in pressures 00:09:55.600 --> 00:09:58.220 and stuff. The biggest change is how do I wire 00:09:58.220 --> 00:10:00.259 it up? Right. And once you learn how to wire 00:10:00.259 --> 00:10:03.460 those few additional wires up, the first time 00:10:03.460 --> 00:10:05.059 you do it, yeah, it may take a few minutes. The 00:10:05.059 --> 00:10:07.379 next time, it's like second nature. So as long 00:10:07.379 --> 00:10:08.820 as you continue doing that, you continue that 00:10:08.820 --> 00:10:12.799 repetition, what we hear from our technicians 00:10:12.799 --> 00:10:15.559 that come through is, oh, yeah, that's any other 00:10:15.559 --> 00:10:17.559 day. Right. Once I get in here and see what it's 00:10:17.559 --> 00:10:19.860 actually doing and, you know, and. Understand 00:10:19.860 --> 00:10:22.480 what this dissipation thing is and understand 00:10:22.480 --> 00:10:25.340 what this refrigerant detection sensor is actually 00:10:25.340 --> 00:10:27.179 doing and understand it's just another component. 00:10:27.299 --> 00:10:29.700 It's just an extra security function that we're 00:10:29.700 --> 00:10:32.200 putting on top of them. Yep, absolutely. I did 00:10:32.200 --> 00:10:35.679 see a really cool ductless lab there. And in 00:10:35.679 --> 00:10:38.279 that ductless lab, we're starting to see. More 00:10:38.279 --> 00:10:40.860 products that are more hybrid, I would call them. 00:10:40.919 --> 00:10:44.279 A single outdoor unit that can now function on 00:10:44.279 --> 00:10:47.539 your existing ductwork, but you can add additional 00:10:47.539 --> 00:10:50.360 heads to that. Have you seen contractors looking 00:10:50.360 --> 00:10:53.240 for much training on that technology? Yeah, so 00:10:53.240 --> 00:10:55.179 our crossover where it's just, hey, I'm going 00:10:55.179 --> 00:10:57.080 to use my ducted system that I have, either a 00:10:57.080 --> 00:11:00.340 gas furnace or an air handler. You're going to 00:11:00.340 --> 00:11:02.019 have that side discharge, as you called it there. 00:11:02.059 --> 00:11:04.620 We call it our crossover system. That's really 00:11:04.620 --> 00:11:06.960 just one outdoor unit, one indoor unit. But with 00:11:06.960 --> 00:11:09.919 our ductless or our single phase mini DRF is 00:11:09.919 --> 00:11:12.519 what we call it. Yeah, you can have that ducted 00:11:12.519 --> 00:11:14.860 air handler, vertical air handler with multiple 00:11:14.860 --> 00:11:18.240 indoor heads. Yeah, it's really it's bringing 00:11:18.240 --> 00:11:21.179 that whole VRV, VRF world into the residential 00:11:21.179 --> 00:11:24.240 application. And it's a pretty significant product 00:11:24.240 --> 00:11:25.980 when we look at the solutions that it can provide. 00:11:26.100 --> 00:11:29.620 So many contractors are needing to learn that 00:11:29.620 --> 00:11:31.200 because it's something that they've never even 00:11:31.200 --> 00:11:33.120 been exposed to in the past unless they were 00:11:33.120 --> 00:11:34.879 in the commercial environment. Yeah, exactly. 00:11:34.919 --> 00:11:37.620 And it's not just. New homes? A lot of people 00:11:37.620 --> 00:11:38.679 think, oh, it's just going to go in new homes. 00:11:38.759 --> 00:11:41.139 No, there's applications where it could be used 00:11:41.139 --> 00:11:43.500 in retrofitting or in existing homes as well. 00:11:43.679 --> 00:11:45.779 Sure. You know, two of the other labs that you 00:11:45.779 --> 00:11:48.480 had are focused on that VRV, VRF side, and you're 00:11:48.480 --> 00:11:50.419 actually working on two -pipe systems and three 00:11:50.419 --> 00:11:52.659 -pipe systems. Can you walk us through a little 00:11:52.659 --> 00:11:55.379 bit about the differences between two -pipe and 00:11:55.379 --> 00:11:58.080 three -pipe systems? Yeah, one with three -pipe, 00:11:58.120 --> 00:11:59.559 you're going to have your hot gas bypass. It 00:11:59.559 --> 00:12:02.759 comes back to your system for a little bit better 00:12:02.759 --> 00:12:04.940 performance, lower temperatures, things like 00:12:04.940 --> 00:12:09.840 that. Other than that, there's differences between 00:12:09.840 --> 00:12:14.360 each of the branding that we have of those. But 00:12:14.360 --> 00:12:16.440 in both labs, we have both heat recovery, heat 00:12:16.440 --> 00:12:20.159 pump. We go through how do you start them up? 00:12:20.220 --> 00:12:21.879 How do you make sure that everything's set correctly? 00:12:22.340 --> 00:12:26.080 How do you get it through your software that 00:12:26.080 --> 00:12:27.799 you're using? How can you validate it once you're 00:12:27.799 --> 00:12:30.220 done? How do I know that I did it right? So we 00:12:30.220 --> 00:12:32.159 really dive into the foundations of our VRF right 00:12:32.159 --> 00:12:37.399 now. So as an educator who was a technician before, 00:12:37.600 --> 00:12:40.759 you understand the classroom. If you're speaking 00:12:40.759 --> 00:12:44.799 to an educator that's listening to us right now, 00:12:44.919 --> 00:12:48.200 what recommendations do you have for them that 00:12:48.200 --> 00:12:50.980 they could do to prepare their classroom for 00:12:50.980 --> 00:12:53.059 all these new technologies that we're seeing? 00:12:53.700 --> 00:12:58.090 It's a very, very good question. What we would 00:12:58.090 --> 00:13:00.110 say and what we've noticed is that you've got 00:13:00.110 --> 00:13:03.450 to keep up to date on what the changes are. It's 00:13:03.450 --> 00:13:05.669 still okay to have some of the older stuff as 00:13:05.669 --> 00:13:07.990 well, but how often are we really going to start 00:13:07.990 --> 00:13:09.590 seeing that stuff out there? Yeah, especially 00:13:09.590 --> 00:13:11.590 for installation. Think about a lot of our students. 00:13:11.710 --> 00:13:13.169 A lot of our students are going to be going out 00:13:13.169 --> 00:13:14.669 into the field. They're probably going to be 00:13:14.669 --> 00:13:16.330 continuing with some type of an apprenticeship, 00:13:16.570 --> 00:13:18.850 whether it's through just their contractor or 00:13:18.850 --> 00:13:21.029 they're going to be joining organizations like 00:13:21.029 --> 00:13:23.230 the United Association. They're going to continue 00:13:23.230 --> 00:13:25.330 their education and that learning experience. 00:13:25.450 --> 00:13:27.190 But a lot of times they're going to be doing 00:13:27.190 --> 00:13:30.269 installations. Whether you're going into residential 00:13:30.269 --> 00:13:31.870 or whether you're going into commercial, you're 00:13:31.870 --> 00:13:35.330 probably going to start. You're the youngest 00:13:35.330 --> 00:13:37.129 of the blood. You're going to be hauling some 00:13:37.129 --> 00:13:39.710 heavy stuff around. It just seems to be the thing, 00:13:39.730 --> 00:13:41.409 right? That's how we all grew up in the industry. 00:13:41.509 --> 00:13:45.190 It's part of it. And so our students are going 00:13:45.190 --> 00:13:47.610 to be. technicians that are going to be introduced 00:13:47.610 --> 00:13:50.269 to this new technology before even some of our 00:13:50.269 --> 00:13:52.750 service technicians are. And that's where I feel 00:13:52.750 --> 00:13:55.610 it's so important to understand these new refrigerants 00:13:55.610 --> 00:13:59.289 and installations. And that's another thing that 00:13:59.289 --> 00:14:02.649 has changed with A2L refrigerants is the installation 00:14:02.649 --> 00:14:05.370 parameters sometimes have to be looked at, right? 00:14:05.429 --> 00:14:07.789 When I'm installing an A2L system, do I have 00:14:07.789 --> 00:14:10.570 enough space in this area? Do I have enough ventilation? 00:14:10.990 --> 00:14:13.350 So there's additional requirements that you go 00:14:13.350 --> 00:14:18.549 into. So when we're looking at I'm sure you've 00:14:18.549 --> 00:14:20.250 probably had to change your curriculum in the 00:14:20.250 --> 00:14:21.889 last couple of years with a new facility as well. 00:14:22.190 --> 00:14:25.710 Yeah, we've not as much changed. We've just added 00:14:25.710 --> 00:14:28.070 two. Oh, okay. Built upon it. Yeah, we want to 00:14:28.070 --> 00:14:29.950 build upon it. Hey, what did change in this area 00:14:29.950 --> 00:14:32.710 or that area? And what do I have to do differently 00:14:32.710 --> 00:14:34.409 now? And then we try to break it down to where 00:14:34.409 --> 00:14:37.190 it's easy to understand. Obviously, we can all 00:14:37.190 --> 00:14:38.950 look through different service manuals, installation 00:14:38.950 --> 00:14:40.929 manuals, and sometimes you're all over the place. 00:14:41.009 --> 00:14:43.309 But we try to break it down where it's, all right, 00:14:43.309 --> 00:14:45.730 let's do this together. We're going to get through 00:14:45.730 --> 00:14:47.789 it together, not leaving anybody behind, and 00:14:47.789 --> 00:14:49.549 we'll make sure you understand before you leave. 00:14:49.970 --> 00:14:53.629 Yeah, very, very cool. So with technicians that 00:14:53.629 --> 00:14:55.710 are listening to us right now going, hey, we're 00:14:55.710 --> 00:14:58.570 a carrier dealer, and we've got new products 00:14:58.570 --> 00:15:01.210 coming in, and I haven't been able to convince 00:15:01.210 --> 00:15:04.210 my boss that I need to go to training. Is there 00:15:04.210 --> 00:15:06.929 anything that I can tell them to encourage them 00:15:06.929 --> 00:15:09.899 to get me into classes here at Carrier? If you 00:15:09.899 --> 00:15:13.000 are a dealer and looking to come to training, 00:15:13.200 --> 00:15:15.399 we always say go through your distributor. Your 00:15:15.399 --> 00:15:18.159 distributor has all the information, the accessibility 00:15:18.159 --> 00:15:20.799 to get into it, to help you out, to make sure 00:15:20.799 --> 00:15:23.440 that they can get you from point A to point B, 00:15:23.500 --> 00:15:25.559 and they will assist in all of that. If not, 00:15:25.679 --> 00:15:28.720 again, you can reach out to us at mlctraining 00:15:28.720 --> 00:15:31.559 .com as well. Very cool. All right. We appreciate 00:15:31.559 --> 00:15:33.639 that so much. My pleasure. Thank you.