Welcome to Did You Know, the ESCO HVAC podcast,
the show where we explore the cool, the hot,
and the everything in between of the HVACR industry.
Each week, we dig into the innovations, the insights,
and the inspiring stories that power our trade,
from the classroom to the job site and beyond.
This episode is brought to you by this week's
amazing sponsors. Daikin Comfort Technology,
perfecting the air since 1924. Always. Hudson
Technologies. One pound reclaimed is one pound
not made. iConnect Training. Supporting HVAC
and refrigeration instructors. As well as the
United Association of Journeymen and Apprentices
of the Plumbing and Pipefitting Industry of the
United States and Canada. Built on excellence
since 1889. Whether you're just getting started
or you've been turning wrenches for decades like
myself, there's always something new for us to
learn. I'm Clifton Beck, and this is Did You
Know? The ESCO HVAC Podcast. Let's dive in.
Hello, everyone. Thank you so much for joining
us once again on Did You Know, the ESCO HVAC
show. We're so grateful that you're taking time
out of your day to hang out with us and learn
about changes and technologies and innovations
within our industry. And we want to know where
you're joining from. We absolutely love to see
how large this community of HVAC professionals
is growing into. So we'd love to hear from you.
Just let us know in the chat. And we are going
to spend some time today with our good friends
over at Resideo, David Quam and Jamie Quanrud.
How are you today? Hey, doing well. Jamie and
I, oh no, it's grateful to have you here. We
really appreciate having our industry manufacturers
and educational partners here to bring firsthand
information to the industry. The goal is to make
sure that we're not learning by third, fourth,
fifth generation training that may not be relevant.
We want to make sure we're getting it firsthand.
from the educators as it's coming to the industry.
And so today we're going to talk about some challenges.
We're going to talk about some innovations. We
want to make sure to get you connected with Resideo.
And I've been working with Resideo products my
entire career. Hey Murph, thanks for joining
us out in Jersey. Appreciate you being here with
us. And as we start looking at education, there's
a lot of things for us to talk about. Jamie and
I spent some time talking about our industry
at the 2025 National HVACR Education Conference.
And if you all haven't registered yet, we encourage
you to join us. Osvaldo, I would really appreciate
if you joined us from Belize. That'd be a fantastic
time. I would absolutely love that. Let's start
the conversation talking about some challenges
within our industry. David, what are some of
the biggest challenges currently facing our HVAC
industry? Well, it's a great question, Clifton.
And once again, thank you for having us. Real
excited about the opportunity to talk with this
large audience. It's a question that I've asked
customers often. And the reality is the HVAC
industry is... facing a number of challenges,
including the need to optimize labor costs due
to skilled workforce shortages, increase in competition,
vying for the same demand service calls across
those seasonal swings, and just the urgency to
increase customer loyalty for repeat business.
I just want to check really quick, Clifton. I
don't know if my screen share is showing or not.
No, not yet. Let me move over there. That's another
one for us. Yeah, I just wanted to jump. I have
a slide that's kind of working as I go through
it. Okay, sure. Yeah, the need to optimize labor
costs due to the skilled workforce shortages,
an increase in competition vying for that same
seasonal demand, and then just the urgency to
increase customer loyalty for repeat business.
At Residio, we view these challenges as central
to how we design product offerings. And it's
really about optimizing those labor costs, increasing
customer loyalty and leads that drive profit
to service professionals. Right. But labor, loyalty
and leads really all comes down to that. And
I think when you when you look at lead generation
and driving that loyalty, you can kind of see
it in the way that maintenance service agreements
are structured today. Absolutely. You're looking
for those opportunities to, you know, get that
foot in the door a second time and a third time.
Yeah, absolutely. You know, when we look at some
of the challenges that contractors are facing,
that labor shortage is huge. We've had this discussion
many times that we're struggling to fill those
shoes. And so when we look at solutions, technology
is really helping make that possible. And sometimes
as a contractor, it's difficult to make changes,
to relook at our business structure, to relook
at the way we help our consumer. And so that's
really what we're doing. We're looking at those
solutions and trying to help our educators and
our contractors be aware of them and be prepared
for them. Because there's a lot of changes technologically
happening in our industry. And if you're not
staying up to date, you're staying behind. Absolutely.
Well, let's talk about some of the ways that
Resideo is helping to streamline labor and to
provide services for contractors. Yeah. You know,
just some of those challenges we talked about,
right? We're really excited right now to introduce
Resideo Pro IQ services, which hit these challenges
head on. Okay. There are three tiers available.
One for addressing labor. efficiencies or the
inefficiencies, how to streamline those. The
second for increasing loyalty beyond that initial
job. And the third tier really set to generate
leads for repeat business. So ProIQ services
are tailored specifically for service professionals
and designed to work as hard as you do. So optimizing
your business operations rather than disrupting
them has been central to how we design it. Very
intriguing. Now in that, what are some of the
aspects of it? Are we working with generating
leads? Are we working with troubleshooting? What
are we doing? Yeah. So if we dive right into
that first tier, we call that ProIQ install.
And I'm sure every audience member on here who
has ever programmed in HVAC control can appreciate.
the tediousness and the, uh, the, the errors
that can be caused, uh, by going through that
process, right? The, the alpha numeric configurations
and the need to pull out a manual to decipher
what does this code mean? And what's worse, you're
doing that over and over and over from job to
job to job after spending hours replacing a,
an HVAC system in a house, right? So that's a
moment of time. waste that you don't necessarily
need to deal with. And ProIQ install kind of
cuts right through that. Not only the configuration
aspects of it, but just the advent of smart home
and how connected solutions are adding more complications
to connecting those smart devices. ProIQ install
is there for you to be that digital tool on your
tool belt. It's your single source. of truth
for access to anything from wiring manuals or
tutorials training videos reference part lookups
but i think one of the things that we're really
excited about as we roll out pro iq services
is the way that the the installation of products
is being streamlined through uh smart wizards
where you don't need to decipher that alpha numeric
and we are work uh building out the the capability
for you to now save a template right if you as
a manager or owner of a business or service right
you want to yep oh yeah if you as just saying
if you want to save a template for that thermostat
control uh that your technicians when they go
to that job all they got to do is hit one button
you're now eliminating dozens of those button
presses that could be a point of wasted time
we're hearing anywhere from around 15 minutes
per jobs can be saved just by hitting that button
that that manager sets up on behalf of their
technicians and now all they got to do is hit
that button and you're reinforcing that the the
system is set up the way you want it so if you
think about how many technicians are going to
how many jobs annually if you can save 15 minutes
on every one of those just by simply hitting
that button and you're removing the the callbacks
that you uh may run into where something wasn't
set up right and that's just wasted money on
your on your end um we think that this is a a
invaluable tool that you can add to your your
playbook and what's better is it's free right
so if you're already driving smart thermostats
through your business as part of your offerings
your good better best lineup um Adding this to
the install experience is really just taking
costs out of your bottom line. So optimizing
your business operations. When you think about
the amount of time that it takes for, like you
said, understanding the setup of the thermostats,
we have gotten to a point where some of our technicians
aren't comfortable with. intelligent, smart thermostats
because of the amount of time that it does take
to understand them, to get them set up. And it
all really comes back into understanding the
importance of branding. Many of our consumers
are really falling into an aspect of understanding
branding, not just for their products, but for
their services as well. And so when I look at
a product, for a consumer, I'm looking at, all
right, what is the brand loyalty here of my product?
What is my brand quality? But my service contractor,
right? I'm trying to build a relationship with
my consumer. And so that consumer loyalty to
my brand is very, very important. So any time
that I have the ability to reduce the time that
my technician is going to have to be studying
the manual and understanding everything about
this particular thermostat is very advantageous.
Absolutely. Yeah, I think that's key, right?
Is that the way that you drive that increase
in customer loyalty, right? Like contractors
today are out there, they're spending on average
$200 to $300 per lead just to drive that new
source of customer relationship into their business.
And I think what we're doing now as we look at
the pro IQ services, it's not just the pro app
and using that as a time saver for setting up
products. It's every time you use that pro app
as a technician working on behalf of your company,
that device is being associated to your company
in that local neighborhood, right? Because we
think it's so important that every home has a
pro down the road that they can call on for help,
right? Like it's a local relationship at the
end of the day. Right now, if you tried to go
through the process of having your technicians
not only install a new HVAC system and then program
a thermostat and connect a thermostat, and then
on top of that, you're trying to drive like,
okay, well, now we want to add these contact
details through the configuration of the thermostat.
Why? That's not part of the technician's job,
and you want them to get to job number two. Most
of them hate it. Most of them hate it and they
avoid it, right? Like they just end up not doing
it. So we had that. Go ahead. No, I'm just saying,
yeah, you're right. Yeah, so we designed these
ProIQ services to be both complementing the infield
experiences as you roll into a job, but also
there's a web dashboard dedicated to your company
where all the devices that you're going and hooking
up are now rolling back into a back office view.
for you to organize from right so there's a yes
so you you think about just that like well did
you write down that that serial id from that
thermostat on the you know the clipboard and
now i can put it into my crm tool like all those
like asynchronous handoffs are just prone for
breakage all you have to do here is tell your
tech your workforce use the pro app it's going
to save you time and you're not going to have
to go through the tediousness of programming
because it's just one tap but just by using it
it's rolling back into your your web dashboard
and now you as a manager or owner or marketing
leader have access to this book of business where
you can drive the the second tier of pro iq which
is pro iq engage right so you get all the efficiencies
of of saving the time through the pro app programming
but now from this web dashboard this book of
business customer list is something that you
can engage with and and load your your company
brand your online appointment scheduler. You
can even load custom messaging through that view,
and it's going to push down to the various consumer
interfaces that you've done a job for. So on
the consumer mobile app experience, which I'm
showing the first alert app here, you can see
the HVAC branding, HomeCo. That's your company
logo in full color. You can click to contact
that, and it goes to the website where maybe
you have your booking. tool uh and if you just
think about like the homeowners buying a connected
thermostat the number one place their eyeballs
are going much more effective than that postcard
you put in the mailbox or the sticker you put
on that return duct right like this is now when
they go into what what's my temperature in my
house what's the local weather look like i want
to increase or decrease the temperature um your
brand is there and that's my pro that's my local
neighborhood trusted advisor and i'm going to
reach out to them if i have questions or i want
to schedule a repair job and and we're creating
richer and richer dynamics new communication
channels where you i mean call for your spring
tune -up happy holidays from your local pro like
there's no shortage of ways that you can turn
pro iq engage into a new communication channel
for your business and you don't have to bog your
technician down with doing it so Have you seen
then like an evolution of the homeowner to contractor
relationship? Is that part of the driving design
behind the new services? Oh, absolutely. Yeah.
It's, I mean, it's front and center, right? Like
I think that the universal truth here is that
all HVAC systems age and eventually need repairs,
right? Like that's just core to the business.
Your P &L is driven by it. retry logic exists
in those systems right air conditioners furnaces
they try to correct themselves but i think the
that historically this has been locked inside
the cabinet right so that retry happens and and
it's only when that it can't reset itself it
goes into a hard lockout and what does that mean
that means the homeowner comes home after a 10
-hour day yeah and their house is super uncomfortable
yeah and they're stressed out right because they've
got plans that night um so they're going to be
scrambling to find And where does their loyalty
lie, right? So Resideo, we were challenged with
the notion that, you know, through our universal
smart thermostats, could we transform the reactive
nature of the service calls that, you know, go
with the seasonal swings? And no matter the HVAC
system, make, model, or brand, we could help
make that stressful situation something that's
a little more planned out and tied to that local
neighborhood pro. who they trust for their business
right so yeah i think it's all about that relationship
between the homeowner and their local neighborhood
pro and pro iq services is seeking to just unlock
that potential in ways that fit your daily operations
right we don't want this to become a big uh time
suck that takes away from your your way of of
building uh business and profitability OK, I'm
hearing a lot of solutions and we're going to
be diving into a bunch of these as we move forward.
So is it a one size fits all package? How do
we how do we look at the new services? It looks
like you have an entire suite of services all
built around this same protocol. Yeah, absolutely.
I mean, and the overall fit, I do want to just
hit on like the premium version. Pro IQ Analyze
is the top of the line. So you get the Pro app,
which is our, you know, meant to. address those
labor and inefficiencies uh pro iq engage where
you can create new communication channels uh
but the third tier pro iq analyze uh this unlocks
remote device services for your for your customer
base right with the consent of that homeowner
you can unlock how is that universal thermostat
that's operating the heating and cooling equipment
performing right so there are alerts already
baked into the thermostat themselves for like
upper and lower temperature, upper and high and
low humidity, where you can set your own custom
triggers as a HVAC contractor and know before
the homeowner does that the house is starting
to creep in the wrong direction, right? So now
you can reach out and that just flips the whole
dynamic that you're not really waiting for them
to discover that the system is in a hard lockout.
You're knowing. degrees ahead of them. And then
I think on top of that, not only is it the triggers
that you can set as custom, we're starting to
look at the operating patterns over time. And
we can start to identify signals where the system
is just the runtime is out of whack. You're spending
more energy to maintain the same comfort. And
that's coming through as a non -active alert
to your company. that's something you can talk
to them next time you're in there on a maintenance
service agreement so it's kind of augmenting
that msa in new ways and at the same time if
there is something you can kind of spot check
you can remotely patch in again with the customer's
consent to maybe correct a configuration setting
of that thermostat without rolling the truck
out to the house right so saving those truck
rolls once again right getting more and more
efficient on your bottom line Yeah, when we look
at what's happening in the residential light
commercial spectrum, which is where this product
is shining, we look back at the commercial applications
that have been using this style for a while.
But now the HVAC contractor is becoming more
of a connected contractor. And I know a lot of
contractors don't like having this conversation,
but many of them are embracing that, understanding
that. Even as a contractor, we're moving into
a connected environment where we have to know
some of these things about a system before we
get there. You know, I think back in my days
as a technician and Sharath, I appreciate you
joining us from Dubai. We're glad to have you
here with us today. You know, back in the days
of technician, you know, how many times have
I went to a homeowner just to have a thermostat
set up or have a filter that was dirty? You know,
something silly that wasted time. And as we continue
talking about the shortage of labor, we have
to be aware of how these services are helping
us be more efficient as an industry. Absolutely.
Yeah. And I, you know, I think just the fit to
your business, right? Like I kind of covered
these three different packages. they build upon
themselves right so we we meant for this to be
adaptable to your business if you want to start
on the on the on the far left side with just
pro iq install using that pro app to save time
per job you start there you can upgrade to engage
and analyze and those features come along with
it right so you can either jump right into the
full suite which is pro iq analyze comes with
all the benefits of pro iq engage and install
or start on the left side and work your way up
And what's best is you can upgrade without rolling
a truck back to that house, right? So there's
so much just built into the relationship between
the homeowner and that local pro, where if we
can associate your company as the trusted advisor
to that homeowner, now we're creating that flywheel
effect. And to me, that's where you can kind
of build this out at your own pace, right? You
don't have to get super aggressive and invest
a ton of extra capital into smart home services
like ProIQ. You're already buying thermostats.
It's part of your workforce. Your company is
familiar with them. We're just unlocking new
value streams that build upon themselves when
you're ready, right? And I think you're hitting
on a really good point, Clifton, that the smart
home space itself is just maturing from a homeowner
point of view as well as within the trade industry.
And what better time to be part of this industry
than now, right? Especially when we are starting
to see an economy in our trade where equipment
sales are down. No matter how you look at it,
equipment sales are down. Consumers are looking
at services. at their, you know, cost of ownership.
And in many times, you know, a thermostat has
that resource, you know, has that information
that can help us provide a new solution, something
that we haven't looked at a whole lot in the
past. Yeah, we're going to get into that here
in just a little bit. We're going to talk about
what we're going to be using for the sensors
for this, what we're going to be monitoring.
It's going to be a lot of fun. We've actually
got a couple videos. What do you think, Dave?
Is this a good time to kind of jump into the
build your book of business videos? Absolutely.
These videos do much better justice to summing
it up than I just did. So take her away. Yeah,
absolutely. And Richard, thanks for joining us.
We're glad to have you here with us from Rich
Air in Georgia. All right. We'll see you all
here in just a couple minutes. interesting features
on this new thermostat now i myself have been
a prestige iaq fan for a very very very long
time and i'm seeing similarities and i'm seeing
differences so let's talk a little bit about
the the latest thermostat offering and so we
can talk about the services as well as the thermostat
wonderful yes so you mentioned one of the products
that a lot of us have loved prestige iaq and
uh one of our co -workers here that dave and
i have have in common has said for the last 10
years elite pro powered by pro iqs is the device
that everybody has been waiting for so um the
pro smart thermostat was really designed in partnership
with our hvac contractors in mind it's our top
of the line state -of -the -art thermostat from
america's number one most trusted thermostat
brand you saw in that video i think i've seen
that 100 times now and i still get so excited
every time i see it one of the big things you
saw was video We wanted to make sure that you
as a contractor can be the hero of the home.
And as you are there creating that connected
home for your customers, as Mrs. Smith is in
the kitchen, maybe cooking or, you know, somebody's
running around the house, someone rings the doorbell,
Amazon's there, pizza's there to be delivered.
How great is that to just look at the device
and see? who is there at the front door and to
kind of capitalize on what dave said a little
bit ago if your customers are using the first
alert app guess what that video shows up on the
first alert app as well for the homeowner so
they can see who is at the door whether they're
home or not okay intriguing yes We're very excited
about that. Dave, do you want to go to the next
slide? We'll keep talking features here. So we
go back one. There we go. So we over the last
couple of years have come out with what we are
calling a UWP wall plate, which is kind of standard
for all of the thermostats coming out from Honeywell
Home. That UWP wall plate that you love and have
begun to use, you know, T6, T -Series, T10 +,
same UWP wall plate works with this. with this
thermostat as well. So it's as easy as pulling
off the old device and snapping on the new one.
And then I think maybe the most exciting is Red
Link. And here we go. This is that seamless connection,
that connectivity you are looking for in the
house to really make sure that the homeowner
has the connection to their thermostat that you
are wanting them to have. So we're really excited
about this new thermostat platform. And I say
thermostat platform because this is ushering
in an ecosystem. This is not just about a device
or a widget. This unlocks an ecosystem that Dave
has been talking about into our Pro -IQ line
of services to really help you as the contractor
be the hero as you are setting up a connected
environment for your homeowner customers. Yeah,
absolutely. I see it as a very important part
of our industry. And it's something that is a,
you know, is an item like we see a lot of technology
as we're out going through different educational
programs. We see a lot of the Honeywell products.
And so let's talk about how these new ecosystems
are like augmenting training needs for our workforce.
Yeah, great, great question. So Dave talked a
lot about ProIQ and that ecosystem. All of those
things use the Pro app, the Resideo Pro app.
And inside of that Pro app, we're embedding training
content. We are embedding videos. We are embedding
what we're calling e -documentation, very dynamic
pieces of content so that as your technicians,
your installers, you can go back one slide, Dave,
as your technicians and your installers, are
in the field, they are finding that training
content right inside of that app. We don't want
them stuck. We don't want them having questions
and they can find that support right there. And
one of the things I want to key on here is there's
different options as these things, as these devices
are installed inside the house. So it comes in
both black and white, but does this look familiar?
Does this look like almost an iPhone screen?
You know how that dynamic screen, so you can
create that sort of custom experience for your
customers. So back to what I was saying about
the pro app, you know, I think this, really a
tipping point for our industry i think we can
look back over the last 50 or so years we can
find something a waypoint in every one of the
decades over the last 50 years about something
that has happened in hvac that has pushed us
into the next realm and i we're there i think
we are going to turn around from this point and
look back and go gosh people in the year people
before the year 2025 they were actually commissioning
that on the device We get to do it in the app.
Oh, I can't believe how easy it is now. The things
that our team has come out with and what Dave
has really put some heart and soul into really
are going to be changing the industry so that
these devices, these things are being connected
via technology as opposed to on device. Yeah.
And that's really what we're trying to do here
is show the new environment that we are moving
into as HVAC contractors. We're really becoming
high -end technicians, right? And we have to
be prepared for that. And as educators, we have
a responsibility to make sure that we're teaching
the newest technologies and innovations that
our technicians are going to encounter as soon
as they get out and hit that field. So let's
also talk about some of the different trainings
that are available from Resideo. Yeah, let's
talk about that. So Resideo Academy is the technical
training program from Resideo. So we support
HVAC, plumbing, security, electrical distribution
customers. Basically, I like to say we're pretty
agnostic over here. Wherever you are in the industry,
we believe that you deserve technical training
based on your role. So if you are a technician
or an installer, you're in the field and you're
turning the screws, you need really deep dive
information. We've got that. for you but if you're
a student we might have a different path for
you as well or if you're standing behind the
counter at an HVAC distribution we have that
overview sort of how these things incorporate
inside of a product family so we are your one
-stop technical resources for all of the technical
training you might need for Honeywell Home and
First Alert products that we go to market with
so we've got two YouTube channels where you can
find our content we've got Resideo support and
Resideo Pro. I'm going to direct you to the one
that's on the bottom there. That is where we
produce what we call tech tips. These are short
two to three minute videos that talk to the technician
and tell you how Resideo products solve a problem
in the field. We've got over 70 of those videos
right now over the last two and a half years
that we've published. We've had over a million
views of those tech tips since we started publishing
the first one. And then we have our customer
support YouTube channel. That's the QR code on
the top there. That channel just hit a million
views since January this year. And I don't just
say that just to - Wave the flag and go look
at us. That to me says you all want this content.
it's meeting a need somewhere so you saw that
video from anna who's on dave's team talking
about our pro iq services if you have ideas or
if you want to see something else from us let
us know we take that feedback very seriously
and we can turn around a video to answer a question
for you so very long -winded answer to your question
there we've got lots of videos but we also have
e -learning so if you'd like to log into your
residuo academy account um Fun fact, if you already
have a Residio Pro account, if you already use
the Residio Pro app, you can use those same credentials
to access Residio Academy. You can find e -learnings
there. We do regular webinars on a weekly basis
that cover... our most popular products here
within Honeywell Home. We also, if you are looking
for technical training, if you'd like to attend
an in -person class, we do have a schedule published
there. Or if you'd like to request a private
training, make sure to reach... reach out, excuse
me, go to residio .com forward slash academy,
and you can schedule a technical training for
your team. We've got an army of technical trainers
in North America, so we can parachute someone
out into your four walls and do an in -person
technical training. We also can support you if
you speak Spanish or Quebecois French as well.
Yeah, no, really great. You know, we have to
look at where these resources are as we start
moving into more of a technological age. When
we start looking at technicians, we are starting
to pick up new tools. It's part of what we're
doing. And technology is a piece of that tool.
What kind of skills do you see pros needing to
be successful working with some of our new generation
of thermostats and our communicating environments?
Yes. Well, I think one thing that comes to mind
is data analysis and being able to interpret
what's happening. You know, Dave talked a little
bit about and showed you some screens of ProIQ
Analyze that's going to give you insights into
what's happening to the equipment inside of your
customers' homes. You're going to need to be
able to understand and read those and anticipate
what is coming so that when we deploy someone
out to those those job sites they're going to
be able to implement the solution quickly and
be able to configure those smart hvac devices
troubleshooting is going to take on a whole new
perspective here how do you manage and understand
digital tools for remote monitoring and control
and then as always i'll always put my little
plug in here for you know having great customer
service with our homeowner customers as they
are as as the need for control and the need for
a connected home continues the ability to provide
great customer service is going to be paramount
yeah because there's a lot of things that we're
going to have to learn and be aware of you know
one of the questions just came in from richard
when we're talking about a platform like this
how many family members can actually use the
the app right because we're starting to have
connected families i mean it's crazy like my
family probably knows exactly where i am right
now and so when we start looking at that ecosystem
what does the modern smart home family look like
yeah dave do you want to answer that question
i don't think we have a limited number of members
who can use that yeah right now i mean obviously
within reason, the unlimited, right? So when
you think about a residential space, like if
you're talking about a family unit, you can certainly
have five, 10, 15 accounts on one application.
When you start to talk about like, okay, no,
like commercial or small, medium business where
you're talking hundreds of hundreds, that's a
different conversation. I think that's, yeah,
it's certainly, you know, setting family members
up to, you know, kind of drive the way that that
schedule is dynamically adjusting. Like certainly
those opportunities exist for homeowners. I was
going to actually build on one point that Jamie
made too, that I think Clifton, your question
is a great one on, you know, what are the skill
sets that, that HVAC contractors are going to
have to kind of hone in on? I mean, I think with
the, by turning services from a reactive model
to a proactive model, like how does that change
the conversation at the, at the dining room table?
Right. You're no longer in problem fixing mode.
You're in consultation mode. Right. So how do
you, how do you have, yeah. And I think Jamie
hit on it with data analysis. Like it's not necessarily
that you have to be a statistician, but like
being able to like express to the homeowner,
like, you know, here's you're coaching them.
Right. How could, how could your, your house
be better? It's more about a proactive preemptive
relationship than it is. get in and fix it and
get out. No, completely. Dave, do you have any,
in the slide presentation, did you have any photos
of the actual equipment itself? Of the equipment?
Well, so yeah, I actually saw this. The equipment
itself is a web dashboard and a pro mobile app
combined with services. So I saw the question
in the chat on like, what hardware do you need
to invest in? The unique element of pro IQ services
is that you're already investing in them. If
you buy a basic thermostat that just has a temperature
sensor, well, that temperature sensor has proactive
alerts built into it that you can generate custom
responses or proactive responses to the homeowner
off of. Right. So if you want to know the temperature
limit before the homeowner's discomfort is reached,
you can do that on a basic thermostat or you
can go super. uh rich into the elite pro with
the uh equipment interface module if you're familiar
with that you want to do my favorite tool like
okay the more you put in the richer the data
gets but that's not to say you need to invest
only in the the premium line well certainly we
want you to but it's uh it's it's meant to fit
your business right so if you're putting in um
just a standard residual thermostat you're still
benefiting from pro iq install pro iq engage
pro iq analyze it's just you can go richer you
can start to get into like tell me if there's
no airflow off a dry contact relay on that equipment
interface module or tell me if that uh drain
pan water leak detector has just gone off right
and and have that come back to your business
so you can reach out to them that's peace of
mind that is priceless right Yeah, absolutely.
All right. So it really starting to make sense
now. So we're really talking just about an evolution
of the ecosystem. So we're not talking about
having to put a complete new thermostat on. Yes,
you have those options of going as advanced as
you want on the thermostat, but the ecosystem
is actually using all of the data that's already
there. So if we're using. a thermostat that just
has the sensor built into it. We're utilizing
that data to build as much content as we can.
If we're using the additional systems, like with
the interface module, where you're using temperature
thermistors that you're going to be adding into
the ductwork, we can actually now use the Redlink
system. So we're looking at moisture sensors.
You're just building upon that ecosystem. And
so the more components brought into it, the more
data and the more analytics that are being driven
from that. Yes, absolutely. And one thing that
we like to talk a lot about is preventative maintenance,
right? It's not just about the firmware switch
trigger being tripped. It's about, let's look
at the runtime patterns off the W1, the W2, the
Y1, the Y2, and tell me if the stages of runtime
are, you know, driving towards that set point
in ways that are normal, like the patterning
is normal for this house or not. the insights
and the preventative maintenance services where
it's not just waiting for something to be wrong.
It's telling you like this house is working way
more than it usually does to maintain the set
point for this homeowner. You might want to give
them a call, right? Like that's the way that
we're setting up this system. So. Okay. I'm really,
really liking that. As we continue to evolve,
what do you see? What does this evolution look
like? Because I'm seeing that we're taking existing
technology, we're giving it better software,
better ecosystem, better internal structure.
Where are we going with this? Well, Resideo is
just getting started. You know, we talked a lot
about thermostats today, but we're a known manufacturing
company that crosses. many of the critical networks
in a home, right? Be it water, be it indoor air
quality. These are universal services, right?
So that the pro IQ services also work with our
L series water leak detectors, our VX cameras,
we're going to be moving into new spaces. Really?
So expanding and, you know, giving you starting
points where that hardware device doesn't necessarily
need to be a thermostat to get out of the gate.
And so you start to think about just service
professionals and what you can do across your
disciplines. If you have heating and cooling
and plumbing, like we're moving in directions
that our hardware is native to that space, right?
So we're sending signals from our controls and
our sensing logic in ways that will open up standardized
services through ProIQ. And that's really what
I'm excited about. Coupled with just the richer
insights that will continue to refine and update.
We're not going to necessarily add nth degree
of services on top of what we already have. Some
of these will just get richer as they build a
history in the property. And all with an eye
towards the fit operations. I'm sorry to go on,
but to me, features are only as good as not disrupting
your day. As a contractor, I realize I can't
come in and tell you, well, I'm an OEM manufacturer.
I want you to take a half day out of your work
schedule to deal with this specific technology.
We're trying to build ProIQ services into your
flow that save you time, not take time. Yeah,
I think about the... The service contracts that
we're starting to see a lot of, you know, I can
see complementing that service contract, you
know, with the Honeywell suite. And I can see
a service manager with a dashboard of those customers.
Yeah, me too. Yeah, I think that's, you know,
to me, that's spot on. It's not just about that.
That HVAC system sale is a starting point, but
what about the aging appliances that are out
in the market and the thermostat working on that
wall? You can retrofit, turn on Pro -IQ services
anytime. What does that mean to the way that
you roll out your maintenance service agreement
tune -ups in the shoulder seasons? If you see
a thermostat on that wall that's up and running,
but that system's eight years old, well, activate
Pro -IQ. That's a point of activation. You don't
need to do it. when you initially install the
thermostat and so what does that mean for the
service managers what does that mean for operations
managers or marketing it's not just about that
sales consultation when that air conditioner
died that's a that's a nice starting point but
that's not the only starting point and i think
there's way more service calls than there are
hvac sales in an annual season Yeah. Well, and
just all of the data of tracking the history
of that unit. Yes. You know, there's so much
opportunity just monitoring what's going on with
the history. A lot of great stuff here. So let's
talk about contractors and pros getting established
with IQ services and learning more about it.
I know we've talked about the academy. What are
our next steps for a educator that's interested
in experimenting with the services in a classroom
or the contractor that is ready to start? diving
deeper. Yeah, a couple of ways we can do that.
First and foremost, anybody can download the
Resideo Pro app. That's where we invite you to
start. We've got lots of resources available
there. We also have resources inside of YouTube,
a couple of those as well. I want to make sure
that we talk to our educator partners who are
on this webcast today as well. We have you in
mind as Dave and team are coming out with these
new software solutions. We wanted to make sure
that we had a way to get some of these things
into your hands as well. If you were attending
the 2024 HVAC Excellence Conference in Las Vegas,
you saw myself and Leah pictured in one of these
pictures here with a very crude zoning trainer
with some controls on it. We were kind of doing
some informal voice of the instructor kind of
asking, what would you look for? for from a Honeywell
home kit to get out in front of you into your
lab spaces to teach some of these software services
and new pieces of devices from our company so
we have built an HVAC learning kit it is available
for purchase now it is 40 by 31 it comes disassembled.
It will arrive with assembly instructions, wiring
schematics, how -to videos. There are also instructor
guides and student guides that include exercises
using the Resideo Pro app. getting into pro iq
services that you as an hvac educator in your
classroom can start using with your students
today so that before they get their first real
job with a heating and cooling company they can
be practicing those things inside of your lab
spaces Man, I'm getting really, really excited.
And for those out there joining us, Resideo is
going to be sponsoring one of these kits here
in the studio. So we're going to have continued
learning on this, being able to get introduced
into the different products and how they integrate
into the services. And it's a really, really,
really cool thing. I'd love to have a competition
at one of the conferences one day with some of
these. Maybe we can come up with something for
Vegas for March. I'm thinking so. It's going
to be a fantastic year. I encourage everyone
who hasn't already registered to dive in. And
it's not just for educators. A lot of people
call and go, Hey, can I, can I come to this?
I'm a contractor. I'm a technician. I'm wanting
to learn. It's all about education and it's grown
so much, not for the 26, but for the 27, we're
actually going to be expanding and almost doubling
the size because we've grown so much in the last
few years. So we're very excited that we're joining
forces with all of our training partners from
the industry, including Resideo, to bring these
training resources to you, right? It's something
you don't have to build. We've all built trainers
in our classrooms. We know how much time that
it takes to build. We've all created curriculum.
We know how much time it takes to organize. And
Resideo is providing a solution for you to be
able to stay up to date with our modern, smart.
homes and even just the the wiring and connecting
and understanding how these different components
connect to each other it's one of my favorite
things about this trainer is that you can actually
see all of your components in front of you and
spread out instead of being spread out through
an entire home so a lot of benefits to the classroom
thank you for creating those of course Cool.
It's a passion project for sure. I'm seeing that.
Yeah, it's a lot of great stuff going on in there.
Still a lot of people out there hanging in. Does
anyone have any questions for us as we're getting
closer to the top of the hour? And Jamie, David,
any other things that we want to cover while
we're here? i think i i will close out by saying
you know it's not just about that elite pro i
think you said it well um clifton it's it's more
than just a thermostat this is an ecosystem that
we have created to help our hvac contractors
win in their marketplace and really help them
with those leads loyalty and labor yeah no absolutely
yeah i think i mean the the smart home space
to me um just kind of like My view is like it's
so exciting, like in your career, how often do
you get a chance to to to look at a make market
space? And there's no channel better set up to
truly help realize the potential of it than the
trade channel. Right. The smart home doesn't
need to just be the kind of the entertainment
values. These critical networks that keep you
comfortable, keep your house running efficient,
keep the air quality great. Like there's no reason
that. The average consumer can't do that themselves.
Right. So how do we introduce them to a pro in
their local neighborhood who can help take them
to a next level in terms of the critical networks
through the smart home services of pro IQ being
realized? I just think there's such an opportunity
here. Really excited once again. And thank you,
Clifton, for having us on. Oh, I really appreciate
you being here. You know, when we look at the
technicians in the field, you know, the ones
that are going to be the most capable of understanding
this infrastructure and ecosystem are our youngest
technicians that have grown up with the technologies.
And so I encourage our educators to, if you're
not already spending time in the smart home environment,
I encourage you to start diving deeper, connecting
with Resideo and bringing it into the classroom.
Well, I haven't seen any other questions pop
up. I'm sure grateful for you being here. I look
forward to seeing everyone at the National HVACR
Education Conference. It is going to be a fun
time. And I will be bringing this learning kit
into the lab here and we'll start doing some
hands -on demonstrations. So if you get one for
yourself, email me and we will go through some
of the practices and exercise getting comfortable
online. So Jamie, David, thank you so much for
joining us. And we will see you all again next
week on Did You Know? The ESCO HVAC Show. Bye,
everybody. Thanks, everyone.