WEBVTT 00:00:01.639 --> 00:00:05.000 Welcome to Did You Know, the ESCO HVAC podcast, 00:00:05.480 --> 00:00:07.759 the show where we explore the cool, the hot, 00:00:07.759 --> 00:00:11.099 and the everything in between of the HVACR industry. 00:00:11.519 --> 00:00:14.720 Each week, we dig into the innovations, the insights, 00:00:14.820 --> 00:00:17.660 and the inspiring stories that power our trade, 00:00:17.820 --> 00:00:20.320 from the classroom to the job site and beyond. 00:00:20.539 --> 00:00:22.640 This episode is brought to you by this week's 00:00:22.640 --> 00:00:25.300 amazing sponsors. Daikin Comfort Technology, 00:00:25.739 --> 00:00:32.960 perfecting the air since 1924. Always. Hudson 00:00:32.960 --> 00:00:36.659 Technologies. One pound reclaimed is one pound 00:00:36.659 --> 00:00:40.820 not made. iConnect Training. Supporting HVAC 00:00:40.820 --> 00:00:44.520 and refrigeration instructors. As well as the 00:00:44.520 --> 00:00:46.920 United Association of Journeymen and Apprentices 00:00:46.920 --> 00:00:49.060 of the Plumbing and Pipefitting Industry of the 00:00:49.060 --> 00:00:51.719 United States and Canada. Built on excellence 00:00:51.719 --> 00:00:55.359 since 1889. Whether you're just getting started 00:00:55.359 --> 00:00:57.520 or you've been turning wrenches for decades like 00:00:57.520 --> 00:01:00.439 myself, there's always something new for us to 00:01:00.439 --> 00:01:03.520 learn. I'm Clifton Beck, and this is Did You 00:01:03.520 --> 00:01:07.900 Know? The ESCO HVAC Podcast. Let's dive in. 00:01:12.350 --> 00:01:14.510 Hello, everyone. Thank you so much for joining 00:01:14.510 --> 00:01:17.890 us once again on Did You Know, the ESCO HVAC 00:01:17.890 --> 00:01:20.390 show. We're so grateful that you're taking time 00:01:20.390 --> 00:01:22.890 out of your day to hang out with us and learn 00:01:22.890 --> 00:01:26.170 about changes and technologies and innovations 00:01:26.170 --> 00:01:28.510 within our industry. And we want to know where 00:01:28.510 --> 00:01:31.090 you're joining from. We absolutely love to see 00:01:31.090 --> 00:01:35.170 how large this community of HVAC professionals 00:01:35.170 --> 00:01:37.950 is growing into. So we'd love to hear from you. 00:01:37.989 --> 00:01:40.569 Just let us know in the chat. And we are going 00:01:40.569 --> 00:01:43.090 to spend some time today with our good friends 00:01:43.090 --> 00:01:45.849 over at Resideo, David Quam and Jamie Quanrud. 00:01:45.950 --> 00:01:50.329 How are you today? Hey, doing well. Jamie and 00:01:50.329 --> 00:01:52.670 I, oh no, it's grateful to have you here. We 00:01:52.670 --> 00:01:55.150 really appreciate having our industry manufacturers 00:01:55.150 --> 00:01:57.709 and educational partners here to bring firsthand 00:01:57.709 --> 00:02:00.150 information to the industry. The goal is to make 00:02:00.150 --> 00:02:02.969 sure that we're not learning by third, fourth, 00:02:03.049 --> 00:02:05.950 fifth generation training that may not be relevant. 00:02:06.010 --> 00:02:07.530 We want to make sure we're getting it firsthand. 00:02:08.270 --> 00:02:10.669 from the educators as it's coming to the industry. 00:02:10.930 --> 00:02:14.169 And so today we're going to talk about some challenges. 00:02:14.349 --> 00:02:16.349 We're going to talk about some innovations. We 00:02:16.349 --> 00:02:18.409 want to make sure to get you connected with Resideo. 00:02:18.830 --> 00:02:21.229 And I've been working with Resideo products my 00:02:21.229 --> 00:02:24.629 entire career. Hey Murph, thanks for joining 00:02:24.629 --> 00:02:27.650 us out in Jersey. Appreciate you being here with 00:02:27.650 --> 00:02:32.729 us. And as we start looking at education, there's 00:02:32.729 --> 00:02:34.590 a lot of things for us to talk about. Jamie and 00:02:34.590 --> 00:02:36.590 I spent some time talking about our industry 00:02:36.590 --> 00:02:40.909 at the 2025 National HVACR Education Conference. 00:02:41.110 --> 00:02:44.229 And if you all haven't registered yet, we encourage 00:02:44.229 --> 00:02:47.430 you to join us. Osvaldo, I would really appreciate 00:02:47.430 --> 00:02:49.250 if you joined us from Belize. That'd be a fantastic 00:02:49.250 --> 00:02:55.800 time. I would absolutely love that. Let's start 00:02:55.800 --> 00:02:58.340 the conversation talking about some challenges 00:02:58.340 --> 00:03:00.719 within our industry. David, what are some of 00:03:00.719 --> 00:03:04.819 the biggest challenges currently facing our HVAC 00:03:04.819 --> 00:03:08.340 industry? Well, it's a great question, Clifton. 00:03:08.379 --> 00:03:10.319 And once again, thank you for having us. Real 00:03:10.319 --> 00:03:12.780 excited about the opportunity to talk with this 00:03:12.780 --> 00:03:17.060 large audience. It's a question that I've asked 00:03:17.060 --> 00:03:20.960 customers often. And the reality is the HVAC 00:03:20.960 --> 00:03:23.819 industry is... facing a number of challenges, 00:03:24.020 --> 00:03:27.340 including the need to optimize labor costs due 00:03:27.340 --> 00:03:32.039 to skilled workforce shortages, increase in competition, 00:03:32.419 --> 00:03:35.400 vying for the same demand service calls across 00:03:35.400 --> 00:03:38.680 those seasonal swings, and just the urgency to 00:03:38.680 --> 00:03:41.599 increase customer loyalty for repeat business. 00:03:42.000 --> 00:03:44.219 I just want to check really quick, Clifton. I 00:03:44.219 --> 00:03:46.060 don't know if my screen share is showing or not. 00:03:46.259 --> 00:03:48.300 No, not yet. Let me move over there. That's another 00:03:48.300 --> 00:03:52.060 one for us. Yeah, I just wanted to jump. I have 00:03:52.060 --> 00:03:54.539 a slide that's kind of working as I go through 00:03:54.539 --> 00:03:57.759 it. Okay, sure. Yeah, the need to optimize labor 00:03:57.759 --> 00:04:00.659 costs due to the skilled workforce shortages, 00:04:01.000 --> 00:04:03.740 an increase in competition vying for that same 00:04:03.740 --> 00:04:06.659 seasonal demand, and then just the urgency to 00:04:06.659 --> 00:04:09.659 increase customer loyalty for repeat business. 00:04:10.259 --> 00:04:13.979 At Residio, we view these challenges as central 00:04:13.979 --> 00:04:17.769 to how we design product offerings. And it's 00:04:17.769 --> 00:04:20.730 really about optimizing those labor costs, increasing 00:04:20.730 --> 00:04:23.670 customer loyalty and leads that drive profit 00:04:23.670 --> 00:04:27.110 to service professionals. Right. But labor, loyalty 00:04:27.110 --> 00:04:29.050 and leads really all comes down to that. And 00:04:29.050 --> 00:04:31.670 I think when you when you look at lead generation 00:04:31.670 --> 00:04:34.230 and driving that loyalty, you can kind of see 00:04:34.230 --> 00:04:36.170 it in the way that maintenance service agreements 00:04:36.170 --> 00:04:39.230 are structured today. Absolutely. You're looking 00:04:39.230 --> 00:04:42.350 for those opportunities to, you know, get that 00:04:42.350 --> 00:04:44.750 foot in the door a second time and a third time. 00:04:45.709 --> 00:04:48.470 Yeah, absolutely. You know, when we look at some 00:04:48.470 --> 00:04:50.509 of the challenges that contractors are facing, 00:04:50.550 --> 00:04:53.730 that labor shortage is huge. We've had this discussion 00:04:53.730 --> 00:04:56.990 many times that we're struggling to fill those 00:04:56.990 --> 00:05:01.589 shoes. And so when we look at solutions, technology 00:05:01.589 --> 00:05:05.040 is really helping make that possible. And sometimes 00:05:05.040 --> 00:05:07.420 as a contractor, it's difficult to make changes, 00:05:07.639 --> 00:05:10.600 to relook at our business structure, to relook 00:05:10.600 --> 00:05:14.860 at the way we help our consumer. And so that's 00:05:14.860 --> 00:05:16.180 really what we're doing. We're looking at those 00:05:16.180 --> 00:05:19.180 solutions and trying to help our educators and 00:05:19.180 --> 00:05:21.740 our contractors be aware of them and be prepared 00:05:21.740 --> 00:05:25.839 for them. Because there's a lot of changes technologically 00:05:25.839 --> 00:05:28.860 happening in our industry. And if you're not 00:05:28.860 --> 00:05:32.939 staying up to date, you're staying behind. Absolutely. 00:05:34.600 --> 00:05:36.379 Well, let's talk about some of the ways that 00:05:36.379 --> 00:05:42.339 Resideo is helping to streamline labor and to 00:05:42.339 --> 00:05:45.959 provide services for contractors. Yeah. You know, 00:05:45.959 --> 00:05:47.639 just some of those challenges we talked about, 00:05:47.759 --> 00:05:51.759 right? We're really excited right now to introduce 00:05:51.759 --> 00:05:55.899 Resideo Pro IQ services, which hit these challenges 00:05:55.899 --> 00:05:59.459 head on. Okay. There are three tiers available. 00:06:00.279 --> 00:06:04.360 One for addressing labor. efficiencies or the 00:06:04.360 --> 00:06:07.199 inefficiencies, how to streamline those. The 00:06:07.199 --> 00:06:10.660 second for increasing loyalty beyond that initial 00:06:10.660 --> 00:06:15.180 job. And the third tier really set to generate 00:06:15.180 --> 00:06:18.540 leads for repeat business. So ProIQ services 00:06:18.540 --> 00:06:21.720 are tailored specifically for service professionals 00:06:21.720 --> 00:06:25.459 and designed to work as hard as you do. So optimizing 00:06:25.459 --> 00:06:29.019 your business operations rather than disrupting 00:06:29.019 --> 00:06:33.139 them has been central to how we design it. Very 00:06:33.139 --> 00:06:39.459 intriguing. Now in that, what are some of the 00:06:39.459 --> 00:06:43.300 aspects of it? Are we working with generating 00:06:43.300 --> 00:06:45.819 leads? Are we working with troubleshooting? What 00:06:45.819 --> 00:06:49.360 are we doing? Yeah. So if we dive right into 00:06:49.360 --> 00:06:52.740 that first tier, we call that ProIQ install. 00:06:53.379 --> 00:06:58.000 And I'm sure every audience member on here who 00:06:58.000 --> 00:07:01.060 has ever programmed in HVAC control can appreciate. 00:07:01.819 --> 00:07:05.579 the tediousness and the, uh, the, the errors 00:07:05.579 --> 00:07:08.500 that can be caused, uh, by going through that 00:07:08.500 --> 00:07:11.680 process, right? The, the alpha numeric configurations 00:07:11.680 --> 00:07:14.279 and the need to pull out a manual to decipher 00:07:14.279 --> 00:07:17.199 what does this code mean? And what's worse, you're 00:07:17.199 --> 00:07:20.579 doing that over and over and over from job to 00:07:20.579 --> 00:07:24.120 job to job after spending hours replacing a, 00:07:24.139 --> 00:07:27.040 an HVAC system in a house, right? So that's a 00:07:27.040 --> 00:07:30.939 moment of time. waste that you don't necessarily 00:07:30.939 --> 00:07:34.560 need to deal with. And ProIQ install kind of 00:07:34.560 --> 00:07:37.519 cuts right through that. Not only the configuration 00:07:37.519 --> 00:07:40.279 aspects of it, but just the advent of smart home 00:07:40.279 --> 00:07:42.879 and how connected solutions are adding more complications 00:07:42.879 --> 00:07:47.180 to connecting those smart devices. ProIQ install 00:07:47.180 --> 00:07:50.480 is there for you to be that digital tool on your 00:07:50.480 --> 00:07:54.459 tool belt. It's your single source. of truth 00:07:54.459 --> 00:07:57.399 for access to anything from wiring manuals or 00:07:57.399 --> 00:08:01.300 tutorials training videos reference part lookups 00:08:01.300 --> 00:08:03.639 but i think one of the things that we're really 00:08:03.639 --> 00:08:06.040 excited about as we roll out pro iq services 00:08:06.040 --> 00:08:09.899 is the way that the the installation of products 00:08:09.899 --> 00:08:14.480 is being streamlined through uh smart wizards 00:08:14.480 --> 00:08:16.639 where you don't need to decipher that alpha numeric 00:08:16.639 --> 00:08:21.139 and we are work uh building out the the capability 00:08:21.139 --> 00:08:24.040 for you to now save a template right if you as 00:08:24.040 --> 00:08:27.220 a manager or owner of a business or service right 00:08:27.220 --> 00:08:31.579 you want to yep oh yeah if you as just saying 00:08:31.579 --> 00:08:35.440 if you want to save a template for that thermostat 00:08:35.440 --> 00:08:38.139 control uh that your technicians when they go 00:08:38.139 --> 00:08:40.320 to that job all they got to do is hit one button 00:08:40.320 --> 00:08:42.980 you're now eliminating dozens of those button 00:08:42.980 --> 00:08:46.559 presses that could be a point of wasted time 00:08:46.559 --> 00:08:49.419 we're hearing anywhere from around 15 minutes 00:08:49.419 --> 00:08:51.559 per jobs can be saved just by hitting that button 00:08:51.559 --> 00:08:53.720 that that manager sets up on behalf of their 00:08:53.720 --> 00:08:55.299 technicians and now all they got to do is hit 00:08:55.299 --> 00:08:58.419 that button and you're reinforcing that the the 00:08:58.419 --> 00:09:00.860 system is set up the way you want it so if you 00:09:00.860 --> 00:09:03.220 think about how many technicians are going to 00:09:03.220 --> 00:09:05.799 how many jobs annually if you can save 15 minutes 00:09:05.799 --> 00:09:07.919 on every one of those just by simply hitting 00:09:07.919 --> 00:09:11.600 that button and you're removing the the callbacks 00:09:11.600 --> 00:09:14.799 that you uh may run into where something wasn't 00:09:14.799 --> 00:09:16.919 set up right and that's just wasted money on 00:09:16.919 --> 00:09:21.279 your on your end um we think that this is a a 00:09:21.279 --> 00:09:24.960 invaluable tool that you can add to your your 00:09:24.960 --> 00:09:27.659 playbook and what's better is it's free right 00:09:27.659 --> 00:09:31.720 so if you're already driving smart thermostats 00:09:31.720 --> 00:09:33.720 through your business as part of your offerings 00:09:33.720 --> 00:09:37.120 your good better best lineup um Adding this to 00:09:37.120 --> 00:09:39.639 the install experience is really just taking 00:09:39.639 --> 00:09:42.279 costs out of your bottom line. So optimizing 00:09:42.279 --> 00:09:44.620 your business operations. When you think about 00:09:44.620 --> 00:09:46.620 the amount of time that it takes for, like you 00:09:46.620 --> 00:09:49.080 said, understanding the setup of the thermostats, 00:09:49.100 --> 00:09:52.299 we have gotten to a point where some of our technicians 00:09:52.299 --> 00:09:56.889 aren't comfortable with. intelligent, smart thermostats 00:09:56.889 --> 00:09:58.529 because of the amount of time that it does take 00:09:58.529 --> 00:10:01.009 to understand them, to get them set up. And it 00:10:01.009 --> 00:10:03.610 all really comes back into understanding the 00:10:03.610 --> 00:10:06.850 importance of branding. Many of our consumers 00:10:06.850 --> 00:10:10.549 are really falling into an aspect of understanding 00:10:10.549 --> 00:10:13.769 branding, not just for their products, but for 00:10:13.769 --> 00:10:17.509 their services as well. And so when I look at 00:10:17.509 --> 00:10:21.350 a product, for a consumer, I'm looking at, all 00:10:21.350 --> 00:10:23.750 right, what is the brand loyalty here of my product? 00:10:23.850 --> 00:10:26.350 What is my brand quality? But my service contractor, 00:10:26.690 --> 00:10:29.509 right? I'm trying to build a relationship with 00:10:29.509 --> 00:10:32.309 my consumer. And so that consumer loyalty to 00:10:32.309 --> 00:10:37.090 my brand is very, very important. So any time 00:10:37.090 --> 00:10:39.730 that I have the ability to reduce the time that 00:10:39.730 --> 00:10:41.549 my technician is going to have to be studying 00:10:41.549 --> 00:10:44.830 the manual and understanding everything about 00:10:44.830 --> 00:10:47.690 this particular thermostat is very advantageous. 00:10:48.220 --> 00:10:51.220 Absolutely. Yeah, I think that's key, right? 00:10:51.279 --> 00:10:57.139 Is that the way that you drive that increase 00:10:57.139 --> 00:10:59.120 in customer loyalty, right? Like contractors 00:10:59.120 --> 00:11:01.759 today are out there, they're spending on average 00:11:01.759 --> 00:11:06.919 $200 to $300 per lead just to drive that new 00:11:06.919 --> 00:11:11.120 source of customer relationship into their business. 00:11:11.340 --> 00:11:15.379 And I think what we're doing now as we look at 00:11:15.799 --> 00:11:18.720 the pro IQ services, it's not just the pro app 00:11:18.720 --> 00:11:22.820 and using that as a time saver for setting up 00:11:22.820 --> 00:11:25.000 products. It's every time you use that pro app 00:11:25.000 --> 00:11:27.860 as a technician working on behalf of your company, 00:11:28.019 --> 00:11:31.360 that device is being associated to your company 00:11:31.360 --> 00:11:33.360 in that local neighborhood, right? Because we 00:11:33.360 --> 00:11:36.059 think it's so important that every home has a 00:11:36.059 --> 00:11:39.679 pro down the road that they can call on for help, 00:11:39.840 --> 00:11:42.480 right? Like it's a local relationship at the 00:11:42.480 --> 00:11:46.480 end of the day. Right now, if you tried to go 00:11:46.480 --> 00:11:48.980 through the process of having your technicians 00:11:48.980 --> 00:11:53.600 not only install a new HVAC system and then program 00:11:53.600 --> 00:11:56.159 a thermostat and connect a thermostat, and then 00:11:56.159 --> 00:11:57.740 on top of that, you're trying to drive like, 00:11:57.820 --> 00:12:00.399 okay, well, now we want to add these contact 00:12:00.399 --> 00:12:03.080 details through the configuration of the thermostat. 00:12:03.340 --> 00:12:06.480 Why? That's not part of the technician's job, 00:12:06.500 --> 00:12:08.980 and you want them to get to job number two. Most 00:12:08.980 --> 00:12:11.360 of them hate it. Most of them hate it and they 00:12:11.360 --> 00:12:13.480 avoid it, right? Like they just end up not doing 00:12:13.480 --> 00:12:18.940 it. So we had that. Go ahead. No, I'm just saying, 00:12:18.980 --> 00:12:22.860 yeah, you're right. Yeah, so we designed these 00:12:22.860 --> 00:12:27.740 ProIQ services to be both complementing the infield 00:12:27.740 --> 00:12:30.299 experiences as you roll into a job, but also 00:12:30.299 --> 00:12:32.860 there's a web dashboard dedicated to your company 00:12:32.860 --> 00:12:35.440 where all the devices that you're going and hooking 00:12:35.440 --> 00:12:38.440 up are now rolling back into a back office view. 00:12:38.960 --> 00:12:42.220 for you to organize from right so there's a yes 00:12:42.220 --> 00:12:45.840 so you you think about just that like well did 00:12:45.840 --> 00:12:47.899 you write down that that serial id from that 00:12:47.899 --> 00:12:50.299 thermostat on the you know the clipboard and 00:12:50.299 --> 00:12:52.539 now i can put it into my crm tool like all those 00:12:52.539 --> 00:12:55.759 like asynchronous handoffs are just prone for 00:12:55.759 --> 00:12:58.220 breakage all you have to do here is tell your 00:12:58.220 --> 00:13:01.240 tech your workforce use the pro app it's going 00:13:01.240 --> 00:13:02.679 to save you time and you're not going to have 00:13:02.679 --> 00:13:04.220 to go through the tediousness of programming 00:13:04.220 --> 00:13:06.240 because it's just one tap but just by using it 00:13:06.240 --> 00:13:08.750 it's rolling back into your your web dashboard 00:13:08.750 --> 00:13:11.309 and now you as a manager or owner or marketing 00:13:11.309 --> 00:13:15.190 leader have access to this book of business where 00:13:15.190 --> 00:13:18.129 you can drive the the second tier of pro iq which 00:13:18.129 --> 00:13:21.370 is pro iq engage right so you get all the efficiencies 00:13:21.370 --> 00:13:24.350 of of saving the time through the pro app programming 00:13:24.350 --> 00:13:28.470 but now from this web dashboard this book of 00:13:28.470 --> 00:13:31.269 business customer list is something that you 00:13:31.269 --> 00:13:34.029 can engage with and and load your your company 00:13:34.029 --> 00:13:37.279 brand your online appointment scheduler. You 00:13:37.279 --> 00:13:40.039 can even load custom messaging through that view, 00:13:40.100 --> 00:13:42.919 and it's going to push down to the various consumer 00:13:42.919 --> 00:13:48.779 interfaces that you've done a job for. So on 00:13:48.779 --> 00:13:51.940 the consumer mobile app experience, which I'm 00:13:51.940 --> 00:13:54.039 showing the first alert app here, you can see 00:13:54.039 --> 00:13:57.840 the HVAC branding, HomeCo. That's your company 00:13:57.840 --> 00:14:00.840 logo in full color. You can click to contact 00:14:00.840 --> 00:14:02.720 that, and it goes to the website where maybe 00:14:02.720 --> 00:14:05.340 you have your booking. tool uh and if you just 00:14:05.340 --> 00:14:08.600 think about like the homeowners buying a connected 00:14:08.600 --> 00:14:11.299 thermostat the number one place their eyeballs 00:14:11.299 --> 00:14:14.700 are going much more effective than that postcard 00:14:14.700 --> 00:14:17.100 you put in the mailbox or the sticker you put 00:14:17.100 --> 00:14:20.100 on that return duct right like this is now when 00:14:20.100 --> 00:14:22.320 they go into what what's my temperature in my 00:14:22.320 --> 00:14:24.059 house what's the local weather look like i want 00:14:24.059 --> 00:14:27.539 to increase or decrease the temperature um your 00:14:27.539 --> 00:14:30.360 brand is there and that's my pro that's my local 00:14:30.360 --> 00:14:33.029 neighborhood trusted advisor and i'm going to 00:14:33.029 --> 00:14:34.889 reach out to them if i have questions or i want 00:14:34.889 --> 00:14:38.169 to schedule a repair job and and we're creating 00:14:38.169 --> 00:14:40.570 richer and richer dynamics new communication 00:14:40.570 --> 00:14:43.830 channels where you i mean call for your spring 00:14:43.830 --> 00:14:46.909 tune -up happy holidays from your local pro like 00:14:46.909 --> 00:14:49.629 there's no shortage of ways that you can turn 00:14:49.629 --> 00:14:52.230 pro iq engage into a new communication channel 00:14:52.230 --> 00:14:54.190 for your business and you don't have to bog your 00:14:54.190 --> 00:14:58.299 technician down with doing it so Have you seen 00:14:58.299 --> 00:15:01.799 then like an evolution of the homeowner to contractor 00:15:01.799 --> 00:15:04.159 relationship? Is that part of the driving design 00:15:04.159 --> 00:15:07.480 behind the new services? Oh, absolutely. Yeah. 00:15:07.539 --> 00:15:09.539 It's, I mean, it's front and center, right? Like 00:15:09.539 --> 00:15:14.419 I think that the universal truth here is that 00:15:14.419 --> 00:15:18.059 all HVAC systems age and eventually need repairs, 00:15:18.220 --> 00:15:19.840 right? Like that's just core to the business. 00:15:19.899 --> 00:15:23.700 Your P &L is driven by it. retry logic exists 00:15:23.700 --> 00:15:25.820 in those systems right air conditioners furnaces 00:15:25.820 --> 00:15:28.840 they try to correct themselves but i think the 00:15:28.840 --> 00:15:32.059 that historically this has been locked inside 00:15:32.059 --> 00:15:34.620 the cabinet right so that retry happens and and 00:15:34.620 --> 00:15:37.879 it's only when that it can't reset itself it 00:15:37.879 --> 00:15:40.360 goes into a hard lockout and what does that mean 00:15:40.360 --> 00:15:42.360 that means the homeowner comes home after a 10 00:15:42.360 --> 00:15:45.200 -hour day yeah and their house is super uncomfortable 00:15:45.200 --> 00:15:48.200 yeah and they're stressed out right because they've 00:15:48.200 --> 00:15:50.220 got plans that night um so they're going to be 00:15:50.220 --> 00:15:53.289 scrambling to find And where does their loyalty 00:15:53.289 --> 00:15:56.029 lie, right? So Resideo, we were challenged with 00:15:56.029 --> 00:15:58.370 the notion that, you know, through our universal 00:15:58.370 --> 00:16:02.490 smart thermostats, could we transform the reactive 00:16:02.490 --> 00:16:05.409 nature of the service calls that, you know, go 00:16:05.409 --> 00:16:08.210 with the seasonal swings? And no matter the HVAC 00:16:08.210 --> 00:16:11.830 system, make, model, or brand, we could help 00:16:11.830 --> 00:16:14.769 make that stressful situation something that's 00:16:14.769 --> 00:16:17.950 a little more planned out and tied to that local 00:16:17.950 --> 00:16:20.580 neighborhood pro. who they trust for their business 00:16:20.580 --> 00:16:23.279 right so yeah i think it's all about that relationship 00:16:23.279 --> 00:16:25.639 between the homeowner and their local neighborhood 00:16:25.639 --> 00:16:28.779 pro and pro iq services is seeking to just unlock 00:16:28.779 --> 00:16:31.860 that potential in ways that fit your daily operations 00:16:31.860 --> 00:16:35.120 right we don't want this to become a big uh time 00:16:35.120 --> 00:16:38.120 suck that takes away from your your way of of 00:16:38.120 --> 00:16:42.259 building uh business and profitability OK, I'm 00:16:42.259 --> 00:16:44.279 hearing a lot of solutions and we're going to 00:16:44.279 --> 00:16:47.000 be diving into a bunch of these as we move forward. 00:16:47.320 --> 00:16:51.419 So is it a one size fits all package? How do 00:16:51.419 --> 00:16:54.100 we how do we look at the new services? It looks 00:16:54.100 --> 00:16:55.679 like you have an entire suite of services all 00:16:55.679 --> 00:16:58.840 built around this same protocol. Yeah, absolutely. 00:16:59.139 --> 00:17:02.159 I mean, and the overall fit, I do want to just 00:17:02.159 --> 00:17:06.500 hit on like the premium version. Pro IQ Analyze 00:17:06.500 --> 00:17:08.380 is the top of the line. So you get the Pro app, 00:17:08.539 --> 00:17:11.349 which is our, you know, meant to. address those 00:17:11.349 --> 00:17:15.190 labor and inefficiencies uh pro iq engage where 00:17:15.190 --> 00:17:18.069 you can create new communication channels uh 00:17:18.069 --> 00:17:21.849 but the third tier pro iq analyze uh this unlocks 00:17:21.849 --> 00:17:25.730 remote device services for your for your customer 00:17:25.730 --> 00:17:27.849 base right with the consent of that homeowner 00:17:27.849 --> 00:17:31.549 you can unlock how is that universal thermostat 00:17:31.549 --> 00:17:33.829 that's operating the heating and cooling equipment 00:17:33.829 --> 00:17:37.430 performing right so there are alerts already 00:17:37.430 --> 00:17:39.589 baked into the thermostat themselves for like 00:17:39.589 --> 00:17:42.769 upper and lower temperature, upper and high and 00:17:42.769 --> 00:17:46.670 low humidity, where you can set your own custom 00:17:46.670 --> 00:17:50.029 triggers as a HVAC contractor and know before 00:17:50.029 --> 00:17:52.549 the homeowner does that the house is starting 00:17:52.549 --> 00:17:54.769 to creep in the wrong direction, right? So now 00:17:54.769 --> 00:17:56.970 you can reach out and that just flips the whole 00:17:56.970 --> 00:18:00.630 dynamic that you're not really waiting for them 00:18:00.630 --> 00:18:02.869 to discover that the system is in a hard lockout. 00:18:03.009 --> 00:18:06.950 You're knowing. degrees ahead of them. And then 00:18:06.950 --> 00:18:10.329 I think on top of that, not only is it the triggers 00:18:10.329 --> 00:18:12.529 that you can set as custom, we're starting to 00:18:12.529 --> 00:18:15.529 look at the operating patterns over time. And 00:18:15.529 --> 00:18:18.890 we can start to identify signals where the system 00:18:18.890 --> 00:18:22.009 is just the runtime is out of whack. You're spending 00:18:22.009 --> 00:18:24.869 more energy to maintain the same comfort. And 00:18:24.869 --> 00:18:27.630 that's coming through as a non -active alert 00:18:27.630 --> 00:18:31.200 to your company. that's something you can talk 00:18:31.200 --> 00:18:32.779 to them next time you're in there on a maintenance 00:18:32.779 --> 00:18:34.660 service agreement so it's kind of augmenting 00:18:34.660 --> 00:18:38.400 that msa in new ways and at the same time if 00:18:38.400 --> 00:18:40.380 there is something you can kind of spot check 00:18:40.380 --> 00:18:44.259 you can remotely patch in again with the customer's 00:18:44.259 --> 00:18:48.960 consent to maybe correct a configuration setting 00:18:48.960 --> 00:18:51.599 of that thermostat without rolling the truck 00:18:51.599 --> 00:18:54.099 out to the house right so saving those truck 00:18:54.099 --> 00:18:56.880 rolls once again right getting more and more 00:18:56.880 --> 00:19:00.000 efficient on your bottom line Yeah, when we look 00:19:00.000 --> 00:19:01.980 at what's happening in the residential light 00:19:01.980 --> 00:19:04.680 commercial spectrum, which is where this product 00:19:04.680 --> 00:19:08.380 is shining, we look back at the commercial applications 00:19:08.380 --> 00:19:11.859 that have been using this style for a while. 00:19:12.000 --> 00:19:15.859 But now the HVAC contractor is becoming more 00:19:15.859 --> 00:19:18.640 of a connected contractor. And I know a lot of 00:19:18.640 --> 00:19:21.420 contractors don't like having this conversation, 00:19:21.640 --> 00:19:24.119 but many of them are embracing that, understanding 00:19:24.119 --> 00:19:27.000 that. Even as a contractor, we're moving into 00:19:27.000 --> 00:19:29.660 a connected environment where we have to know 00:19:29.660 --> 00:19:31.339 some of these things about a system before we 00:19:31.339 --> 00:19:33.160 get there. You know, I think back in my days 00:19:33.160 --> 00:19:36.039 as a technician and Sharath, I appreciate you 00:19:36.039 --> 00:19:37.799 joining us from Dubai. We're glad to have you 00:19:37.799 --> 00:19:39.980 here with us today. You know, back in the days 00:19:39.980 --> 00:19:41.359 of technician, you know, how many times have 00:19:41.359 --> 00:19:43.519 I went to a homeowner just to have a thermostat 00:19:43.519 --> 00:19:47.160 set up or have a filter that was dirty? You know, 00:19:47.160 --> 00:19:50.900 something silly that wasted time. And as we continue 00:19:50.900 --> 00:19:53.200 talking about the shortage of labor, we have 00:19:53.200 --> 00:19:56.420 to be aware of how these services are helping 00:19:56.420 --> 00:19:59.740 us be more efficient as an industry. Absolutely. 00:19:59.859 --> 00:20:02.799 Yeah. And I, you know, I think just the fit to 00:20:02.799 --> 00:20:04.359 your business, right? Like I kind of covered 00:20:04.359 --> 00:20:07.000 these three different packages. they build upon 00:20:07.000 --> 00:20:09.980 themselves right so we we meant for this to be 00:20:09.980 --> 00:20:11.920 adaptable to your business if you want to start 00:20:11.920 --> 00:20:15.519 on the on the on the far left side with just 00:20:15.519 --> 00:20:18.039 pro iq install using that pro app to save time 00:20:18.039 --> 00:20:22.700 per job you start there you can upgrade to engage 00:20:22.700 --> 00:20:24.900 and analyze and those features come along with 00:20:24.900 --> 00:20:26.880 it right so you can either jump right into the 00:20:26.880 --> 00:20:29.539 full suite which is pro iq analyze comes with 00:20:29.539 --> 00:20:31.720 all the benefits of pro iq engage and install 00:20:31.720 --> 00:20:35.099 or start on the left side and work your way up 00:20:35.390 --> 00:20:37.869 And what's best is you can upgrade without rolling 00:20:37.869 --> 00:20:40.470 a truck back to that house, right? So there's 00:20:40.470 --> 00:20:43.130 so much just built into the relationship between 00:20:43.130 --> 00:20:45.549 the homeowner and that local pro, where if we 00:20:45.549 --> 00:20:48.450 can associate your company as the trusted advisor 00:20:48.450 --> 00:20:51.789 to that homeowner, now we're creating that flywheel 00:20:51.789 --> 00:20:54.589 effect. And to me, that's where you can kind 00:20:54.589 --> 00:20:56.869 of build this out at your own pace, right? You 00:20:56.869 --> 00:20:58.509 don't have to get super aggressive and invest 00:20:58.509 --> 00:21:03.369 a ton of extra capital into smart home services 00:21:03.369 --> 00:21:06.390 like ProIQ. You're already buying thermostats. 00:21:06.390 --> 00:21:09.730 It's part of your workforce. Your company is 00:21:09.730 --> 00:21:11.670 familiar with them. We're just unlocking new 00:21:11.670 --> 00:21:15.170 value streams that build upon themselves when 00:21:15.170 --> 00:21:17.750 you're ready, right? And I think you're hitting 00:21:17.750 --> 00:21:20.750 on a really good point, Clifton, that the smart 00:21:20.750 --> 00:21:23.609 home space itself is just maturing from a homeowner 00:21:23.609 --> 00:21:26.009 point of view as well as within the trade industry. 00:21:26.210 --> 00:21:29.269 And what better time to be part of this industry 00:21:29.269 --> 00:21:32.390 than now, right? Especially when we are starting 00:21:32.390 --> 00:21:35.750 to see an economy in our trade where equipment 00:21:35.750 --> 00:21:38.470 sales are down. No matter how you look at it, 00:21:38.490 --> 00:21:40.470 equipment sales are down. Consumers are looking 00:21:40.470 --> 00:21:44.500 at services. at their, you know, cost of ownership. 00:21:44.640 --> 00:21:47.900 And in many times, you know, a thermostat has 00:21:47.900 --> 00:21:50.140 that resource, you know, has that information 00:21:50.140 --> 00:21:53.640 that can help us provide a new solution, something 00:21:53.640 --> 00:21:56.119 that we haven't looked at a whole lot in the 00:21:56.119 --> 00:21:58.799 past. Yeah, we're going to get into that here 00:21:58.799 --> 00:22:00.440 in just a little bit. We're going to talk about 00:22:00.440 --> 00:22:02.559 what we're going to be using for the sensors 00:22:02.559 --> 00:22:04.039 for this, what we're going to be monitoring. 00:22:04.180 --> 00:22:05.779 It's going to be a lot of fun. We've actually 00:22:05.779 --> 00:22:07.339 got a couple videos. What do you think, Dave? 00:22:07.400 --> 00:22:08.920 Is this a good time to kind of jump into the 00:22:08.920 --> 00:22:12.710 build your book of business videos? Absolutely. 00:22:12.710 --> 00:22:15.569 These videos do much better justice to summing 00:22:15.569 --> 00:22:18.569 it up than I just did. So take her away. Yeah, 00:22:18.650 --> 00:22:20.849 absolutely. And Richard, thanks for joining us. 00:22:20.890 --> 00:22:22.529 We're glad to have you here with us from Rich 00:22:22.529 --> 00:22:24.630 Air in Georgia. All right. We'll see you all 00:22:24.630 --> 00:22:27.930 here in just a couple minutes. interesting features 00:22:27.930 --> 00:22:30.309 on this new thermostat now i myself have been 00:22:30.309 --> 00:22:34.009 a prestige iaq fan for a very very very long 00:22:34.009 --> 00:22:36.829 time and i'm seeing similarities and i'm seeing 00:22:36.829 --> 00:22:39.869 differences so let's talk a little bit about 00:22:39.869 --> 00:22:43.049 the the latest thermostat offering and so we 00:22:43.049 --> 00:22:47.519 can talk about the services as well as the thermostat 00:22:47.519 --> 00:22:51.279 wonderful yes so you mentioned one of the products 00:22:51.279 --> 00:22:54.099 that a lot of us have loved prestige iaq and 00:22:54.099 --> 00:22:56.839 uh one of our co -workers here that dave and 00:22:56.839 --> 00:23:00.000 i have have in common has said for the last 10 00:23:00.000 --> 00:23:04.980 years elite pro powered by pro iqs is the device 00:23:04.980 --> 00:23:08.920 that everybody has been waiting for so um the 00:23:08.920 --> 00:23:12.319 pro smart thermostat was really designed in partnership 00:23:12.319 --> 00:23:16.420 with our hvac contractors in mind it's our top 00:23:16.420 --> 00:23:18.960 of the line state -of -the -art thermostat from 00:23:18.960 --> 00:23:22.160 america's number one most trusted thermostat 00:23:22.160 --> 00:23:25.440 brand you saw in that video i think i've seen 00:23:25.440 --> 00:23:28.420 that 100 times now and i still get so excited 00:23:28.420 --> 00:23:31.779 every time i see it one of the big things you 00:23:31.779 --> 00:23:34.839 saw was video We wanted to make sure that you 00:23:34.839 --> 00:23:37.900 as a contractor can be the hero of the home. 00:23:37.980 --> 00:23:40.740 And as you are there creating that connected 00:23:40.740 --> 00:23:44.079 home for your customers, as Mrs. Smith is in 00:23:44.079 --> 00:23:47.579 the kitchen, maybe cooking or, you know, somebody's 00:23:47.579 --> 00:23:49.259 running around the house, someone rings the doorbell, 00:23:49.319 --> 00:23:51.519 Amazon's there, pizza's there to be delivered. 00:23:51.660 --> 00:23:53.680 How great is that to just look at the device 00:23:53.680 --> 00:23:57.670 and see? who is there at the front door and to 00:23:57.670 --> 00:23:59.910 kind of capitalize on what dave said a little 00:23:59.910 --> 00:24:02.089 bit ago if your customers are using the first 00:24:02.089 --> 00:24:05.509 alert app guess what that video shows up on the 00:24:05.509 --> 00:24:07.569 first alert app as well for the homeowner so 00:24:07.569 --> 00:24:09.609 they can see who is at the door whether they're 00:24:09.609 --> 00:24:16.119 home or not okay intriguing yes We're very excited 00:24:16.119 --> 00:24:17.799 about that. Dave, do you want to go to the next 00:24:17.799 --> 00:24:21.519 slide? We'll keep talking features here. So we 00:24:21.519 --> 00:24:24.400 go back one. There we go. So we over the last 00:24:24.400 --> 00:24:26.460 couple of years have come out with what we are 00:24:26.460 --> 00:24:29.940 calling a UWP wall plate, which is kind of standard 00:24:29.940 --> 00:24:32.539 for all of the thermostats coming out from Honeywell 00:24:32.539 --> 00:24:36.500 Home. That UWP wall plate that you love and have 00:24:36.500 --> 00:24:40.420 begun to use, you know, T6, T -Series, T10 +, 00:24:40.420 --> 00:24:45.049 same UWP wall plate works with this. with this 00:24:45.049 --> 00:24:48.450 thermostat as well. So it's as easy as pulling 00:24:48.450 --> 00:24:51.089 off the old device and snapping on the new one. 00:24:51.869 --> 00:24:55.670 And then I think maybe the most exciting is Red 00:24:55.670 --> 00:24:59.549 Link. And here we go. This is that seamless connection, 00:24:59.809 --> 00:25:02.869 that connectivity you are looking for in the 00:25:02.869 --> 00:25:05.410 house to really make sure that the homeowner 00:25:05.410 --> 00:25:08.609 has the connection to their thermostat that you 00:25:08.609 --> 00:25:12.740 are wanting them to have. So we're really excited 00:25:12.740 --> 00:25:15.940 about this new thermostat platform. And I say 00:25:15.940 --> 00:25:18.400 thermostat platform because this is ushering 00:25:18.400 --> 00:25:20.660 in an ecosystem. This is not just about a device 00:25:20.660 --> 00:25:24.980 or a widget. This unlocks an ecosystem that Dave 00:25:24.980 --> 00:25:27.700 has been talking about into our Pro -IQ line 00:25:27.700 --> 00:25:30.619 of services to really help you as the contractor 00:25:30.619 --> 00:25:33.720 be the hero as you are setting up a connected 00:25:33.720 --> 00:25:37.480 environment for your homeowner customers. Yeah, 00:25:37.500 --> 00:25:39.680 absolutely. I see it as a very important part 00:25:39.680 --> 00:25:43.119 of our industry. And it's something that is a, 00:25:43.119 --> 00:25:45.900 you know, is an item like we see a lot of technology 00:25:45.900 --> 00:25:48.039 as we're out going through different educational 00:25:48.039 --> 00:25:52.579 programs. We see a lot of the Honeywell products. 00:25:52.980 --> 00:25:56.440 And so let's talk about how these new ecosystems 00:25:56.440 --> 00:25:59.559 are like augmenting training needs for our workforce. 00:26:00.269 --> 00:26:03.450 Yeah, great, great question. So Dave talked a 00:26:03.450 --> 00:26:08.430 lot about ProIQ and that ecosystem. All of those 00:26:08.430 --> 00:26:11.450 things use the Pro app, the Resideo Pro app. 00:26:11.549 --> 00:26:14.730 And inside of that Pro app, we're embedding training 00:26:14.730 --> 00:26:18.349 content. We are embedding videos. We are embedding 00:26:18.349 --> 00:26:21.690 what we're calling e -documentation, very dynamic 00:26:21.690 --> 00:26:25.069 pieces of content so that as your technicians, 00:26:25.210 --> 00:26:27.410 your installers, you can go back one slide, Dave, 00:26:27.470 --> 00:26:29.940 as your technicians and your installers, are 00:26:29.940 --> 00:26:33.059 in the field, they are finding that training 00:26:33.059 --> 00:26:36.319 content right inside of that app. We don't want 00:26:36.319 --> 00:26:38.359 them stuck. We don't want them having questions 00:26:38.359 --> 00:26:40.920 and they can find that support right there. And 00:26:40.920 --> 00:26:43.720 one of the things I want to key on here is there's 00:26:43.720 --> 00:26:46.799 different options as these things, as these devices 00:26:46.799 --> 00:26:50.079 are installed inside the house. So it comes in 00:26:50.079 --> 00:26:52.640 both black and white, but does this look familiar? 00:26:52.779 --> 00:26:54.980 Does this look like almost an iPhone screen? 00:26:55.220 --> 00:26:57.619 You know how that dynamic screen, so you can 00:26:57.619 --> 00:27:00.039 create that sort of custom experience for your 00:27:00.039 --> 00:27:02.480 customers. So back to what I was saying about 00:27:02.480 --> 00:27:05.569 the pro app, you know, I think this, really a 00:27:05.569 --> 00:27:07.509 tipping point for our industry i think we can 00:27:07.509 --> 00:27:10.490 look back over the last 50 or so years we can 00:27:10.490 --> 00:27:13.490 find something a waypoint in every one of the 00:27:13.490 --> 00:27:16.109 decades over the last 50 years about something 00:27:16.109 --> 00:27:18.910 that has happened in hvac that has pushed us 00:27:18.910 --> 00:27:22.289 into the next realm and i we're there i think 00:27:22.289 --> 00:27:25.349 we are going to turn around from this point and 00:27:25.349 --> 00:27:29.450 look back and go gosh people in the year people 00:27:29.450 --> 00:27:32.750 before the year 2025 they were actually commissioning 00:27:32.750 --> 00:27:36.359 that on the device We get to do it in the app. 00:27:36.500 --> 00:27:40.099 Oh, I can't believe how easy it is now. The things 00:27:40.099 --> 00:27:42.839 that our team has come out with and what Dave 00:27:42.839 --> 00:27:47.039 has really put some heart and soul into really 00:27:47.039 --> 00:27:49.160 are going to be changing the industry so that 00:27:49.160 --> 00:27:53.140 these devices, these things are being connected 00:27:53.140 --> 00:27:58.140 via technology as opposed to on device. Yeah. 00:27:58.180 --> 00:28:00.299 And that's really what we're trying to do here 00:28:00.299 --> 00:28:03.880 is show the new environment that we are moving 00:28:03.880 --> 00:28:08.200 into as HVAC contractors. We're really becoming 00:28:08.200 --> 00:28:11.920 high -end technicians, right? And we have to 00:28:11.920 --> 00:28:14.380 be prepared for that. And as educators, we have 00:28:14.380 --> 00:28:16.680 a responsibility to make sure that we're teaching 00:28:16.680 --> 00:28:19.180 the newest technologies and innovations that 00:28:19.180 --> 00:28:21.619 our technicians are going to encounter as soon 00:28:21.619 --> 00:28:25.380 as they get out and hit that field. So let's 00:28:25.380 --> 00:28:27.319 also talk about some of the different trainings 00:28:27.319 --> 00:28:30.279 that are available from Resideo. Yeah, let's 00:28:30.279 --> 00:28:33.720 talk about that. So Resideo Academy is the technical 00:28:33.720 --> 00:28:37.039 training program from Resideo. So we support 00:28:37.039 --> 00:28:40.200 HVAC, plumbing, security, electrical distribution 00:28:40.200 --> 00:28:43.119 customers. Basically, I like to say we're pretty 00:28:43.119 --> 00:28:45.680 agnostic over here. Wherever you are in the industry, 00:28:45.880 --> 00:28:48.519 we believe that you deserve technical training 00:28:48.519 --> 00:28:51.859 based on your role. So if you are a technician 00:28:51.859 --> 00:28:54.640 or an installer, you're in the field and you're 00:28:54.640 --> 00:28:57.140 turning the screws, you need really deep dive 00:28:57.140 --> 00:29:00.039 information. We've got that. for you but if you're 00:29:00.039 --> 00:29:03.339 a student we might have a different path for 00:29:03.339 --> 00:29:05.460 you as well or if you're standing behind the 00:29:05.460 --> 00:29:08.759 counter at an HVAC distribution we have that 00:29:08.759 --> 00:29:12.000 overview sort of how these things incorporate 00:29:12.000 --> 00:29:14.880 inside of a product family so we are your one 00:29:14.880 --> 00:29:18.339 -stop technical resources for all of the technical 00:29:18.339 --> 00:29:20.259 training you might need for Honeywell Home and 00:29:20.259 --> 00:29:22.140 First Alert products that we go to market with 00:29:22.140 --> 00:29:24.740 so we've got two YouTube channels where you can 00:29:24.740 --> 00:29:27.680 find our content we've got Resideo support and 00:29:27.759 --> 00:29:29.799 Resideo Pro. I'm going to direct you to the one 00:29:29.799 --> 00:29:32.460 that's on the bottom there. That is where we 00:29:32.460 --> 00:29:35.319 produce what we call tech tips. These are short 00:29:35.319 --> 00:29:39.359 two to three minute videos that talk to the technician 00:29:39.359 --> 00:29:44.000 and tell you how Resideo products solve a problem 00:29:44.000 --> 00:29:47.960 in the field. We've got over 70 of those videos 00:29:47.960 --> 00:29:50.740 right now over the last two and a half years 00:29:50.740 --> 00:29:53.359 that we've published. We've had over a million 00:29:53.359 --> 00:29:56.319 views of those tech tips since we started publishing 00:29:56.319 --> 00:29:58.940 the first one. And then we have our customer 00:29:58.940 --> 00:30:02.700 support YouTube channel. That's the QR code on 00:30:02.700 --> 00:30:06.079 the top there. That channel just hit a million 00:30:06.079 --> 00:30:08.599 views since January this year. And I don't just 00:30:08.599 --> 00:30:11.359 say that just to - Wave the flag and go look 00:30:11.359 --> 00:30:15.480 at us. That to me says you all want this content. 00:30:15.849 --> 00:30:18.730 it's meeting a need somewhere so you saw that 00:30:18.730 --> 00:30:21.410 video from anna who's on dave's team talking 00:30:21.410 --> 00:30:24.950 about our pro iq services if you have ideas or 00:30:24.950 --> 00:30:27.130 if you want to see something else from us let 00:30:27.130 --> 00:30:29.970 us know we take that feedback very seriously 00:30:29.970 --> 00:30:32.809 and we can turn around a video to answer a question 00:30:32.809 --> 00:30:35.950 for you so very long -winded answer to your question 00:30:35.950 --> 00:30:39.690 there we've got lots of videos but we also have 00:30:39.690 --> 00:30:41.910 e -learning so if you'd like to log into your 00:30:41.910 --> 00:30:45.970 residuo academy account um Fun fact, if you already 00:30:45.970 --> 00:30:49.329 have a Residio Pro account, if you already use 00:30:49.329 --> 00:30:52.109 the Residio Pro app, you can use those same credentials 00:30:52.109 --> 00:30:55.089 to access Residio Academy. You can find e -learnings 00:30:55.089 --> 00:30:58.509 there. We do regular webinars on a weekly basis 00:30:58.509 --> 00:31:03.220 that cover... our most popular products here 00:31:03.220 --> 00:31:06.880 within Honeywell Home. We also, if you are looking 00:31:06.880 --> 00:31:10.140 for technical training, if you'd like to attend 00:31:10.140 --> 00:31:13.500 an in -person class, we do have a schedule published 00:31:13.500 --> 00:31:16.519 there. Or if you'd like to request a private 00:31:16.519 --> 00:31:19.369 training, make sure to reach... reach out, excuse 00:31:19.369 --> 00:31:22.490 me, go to residio .com forward slash academy, 00:31:22.690 --> 00:31:25.130 and you can schedule a technical training for 00:31:25.130 --> 00:31:28.009 your team. We've got an army of technical trainers 00:31:28.009 --> 00:31:30.630 in North America, so we can parachute someone 00:31:30.630 --> 00:31:34.009 out into your four walls and do an in -person 00:31:34.009 --> 00:31:36.789 technical training. We also can support you if 00:31:36.789 --> 00:31:39.670 you speak Spanish or Quebecois French as well. 00:31:41.279 --> 00:31:43.160 Yeah, no, really great. You know, we have to 00:31:43.160 --> 00:31:45.700 look at where these resources are as we start 00:31:45.700 --> 00:31:48.359 moving into more of a technological age. When 00:31:48.359 --> 00:31:51.519 we start looking at technicians, we are starting 00:31:51.519 --> 00:31:54.480 to pick up new tools. It's part of what we're 00:31:54.480 --> 00:31:56.539 doing. And technology is a piece of that tool. 00:31:56.599 --> 00:32:00.559 What kind of skills do you see pros needing to 00:32:00.559 --> 00:32:03.759 be successful working with some of our new generation 00:32:03.759 --> 00:32:09.400 of thermostats and our communicating environments? 00:32:10.560 --> 00:32:14.180 Yes. Well, I think one thing that comes to mind 00:32:14.180 --> 00:32:17.720 is data analysis and being able to interpret 00:32:17.720 --> 00:32:20.160 what's happening. You know, Dave talked a little 00:32:20.160 --> 00:32:23.359 bit about and showed you some screens of ProIQ 00:32:23.359 --> 00:32:25.619 Analyze that's going to give you insights into 00:32:25.619 --> 00:32:28.420 what's happening to the equipment inside of your 00:32:28.420 --> 00:32:30.579 customers' homes. You're going to need to be 00:32:30.579 --> 00:32:34.359 able to understand and read those and anticipate 00:32:34.359 --> 00:32:38.359 what is coming so that when we deploy someone 00:32:38.359 --> 00:32:41.930 out to those those job sites they're going to 00:32:41.930 --> 00:32:46.220 be able to implement the solution quickly and 00:32:46.220 --> 00:32:48.819 be able to configure those smart hvac devices 00:32:48.819 --> 00:32:51.500 troubleshooting is going to take on a whole new 00:32:51.500 --> 00:32:55.099 perspective here how do you manage and understand 00:32:55.099 --> 00:32:59.640 digital tools for remote monitoring and control 00:32:59.640 --> 00:33:02.819 and then as always i'll always put my little 00:33:02.819 --> 00:33:05.400 plug in here for you know having great customer 00:33:05.400 --> 00:33:08.279 service with our homeowner customers as they 00:33:08.279 --> 00:33:14.250 are as as the need for control and the need for 00:33:14.250 --> 00:33:18.089 a connected home continues the ability to provide 00:33:18.089 --> 00:33:21.950 great customer service is going to be paramount 00:33:21.950 --> 00:33:25.250 yeah because there's a lot of things that we're 00:33:25.250 --> 00:33:26.950 going to have to learn and be aware of you know 00:33:26.950 --> 00:33:28.650 one of the questions just came in from richard 00:33:28.650 --> 00:33:30.230 when we're talking about a platform like this 00:33:30.230 --> 00:33:34.900 how many family members can actually use the 00:33:34.900 --> 00:33:36.799 the app right because we're starting to have 00:33:36.799 --> 00:33:39.259 connected families i mean it's crazy like my 00:33:39.259 --> 00:33:41.740 family probably knows exactly where i am right 00:33:41.740 --> 00:33:45.380 now and so when we start looking at that ecosystem 00:33:45.380 --> 00:33:48.980 what does the modern smart home family look like 00:33:48.980 --> 00:33:52.460 yeah dave do you want to answer that question 00:33:52.460 --> 00:33:54.980 i don't think we have a limited number of members 00:33:54.980 --> 00:34:00.259 who can use that yeah right now i mean obviously 00:34:00.259 --> 00:34:02.480 within reason, the unlimited, right? So when 00:34:02.480 --> 00:34:04.500 you think about a residential space, like if 00:34:04.500 --> 00:34:06.960 you're talking about a family unit, you can certainly 00:34:06.960 --> 00:34:12.079 have five, 10, 15 accounts on one application. 00:34:12.260 --> 00:34:14.039 When you start to talk about like, okay, no, 00:34:14.139 --> 00:34:15.840 like commercial or small, medium business where 00:34:15.840 --> 00:34:17.980 you're talking hundreds of hundreds, that's a 00:34:17.980 --> 00:34:20.880 different conversation. I think that's, yeah, 00:34:21.039 --> 00:34:24.679 it's certainly, you know, setting family members 00:34:24.679 --> 00:34:30.329 up to, you know, kind of drive the way that that 00:34:30.329 --> 00:34:33.429 schedule is dynamically adjusting. Like certainly 00:34:33.429 --> 00:34:35.929 those opportunities exist for homeowners. I was 00:34:35.929 --> 00:34:37.889 going to actually build on one point that Jamie 00:34:37.889 --> 00:34:39.730 made too, that I think Clifton, your question 00:34:39.730 --> 00:34:41.710 is a great one on, you know, what are the skill 00:34:41.710 --> 00:34:45.030 sets that, that HVAC contractors are going to 00:34:45.030 --> 00:34:47.909 have to kind of hone in on? I mean, I think with 00:34:47.909 --> 00:34:52.389 the, by turning services from a reactive model 00:34:52.389 --> 00:34:55.280 to a proactive model, like how does that change 00:34:55.280 --> 00:34:57.900 the conversation at the, at the dining room table? 00:34:57.960 --> 00:35:00.159 Right. You're no longer in problem fixing mode. 00:35:00.239 --> 00:35:03.119 You're in consultation mode. Right. So how do 00:35:03.119 --> 00:35:05.900 you, how do you have, yeah. And I think Jamie 00:35:05.900 --> 00:35:08.920 hit on it with data analysis. Like it's not necessarily 00:35:08.920 --> 00:35:11.179 that you have to be a statistician, but like 00:35:11.179 --> 00:35:13.760 being able to like express to the homeowner, 00:35:13.820 --> 00:35:16.539 like, you know, here's you're coaching them. 00:35:16.579 --> 00:35:18.440 Right. How could, how could your, your house 00:35:18.440 --> 00:35:21.619 be better? It's more about a proactive preemptive 00:35:21.619 --> 00:35:24.320 relationship than it is. get in and fix it and 00:35:24.320 --> 00:35:30.119 get out. No, completely. Dave, do you have any, 00:35:30.159 --> 00:35:32.280 in the slide presentation, did you have any photos 00:35:32.280 --> 00:35:35.539 of the actual equipment itself? Of the equipment? 00:35:36.480 --> 00:35:40.739 Well, so yeah, I actually saw this. The equipment 00:35:40.739 --> 00:35:43.000 itself is a web dashboard and a pro mobile app 00:35:43.000 --> 00:35:47.300 combined with services. So I saw the question 00:35:47.300 --> 00:35:49.920 in the chat on like, what hardware do you need 00:35:49.920 --> 00:35:54.710 to invest in? The unique element of pro IQ services 00:35:54.710 --> 00:35:57.489 is that you're already investing in them. If 00:35:57.489 --> 00:36:00.190 you buy a basic thermostat that just has a temperature 00:36:00.190 --> 00:36:03.710 sensor, well, that temperature sensor has proactive 00:36:03.710 --> 00:36:07.650 alerts built into it that you can generate custom 00:36:07.650 --> 00:36:10.989 responses or proactive responses to the homeowner 00:36:10.989 --> 00:36:13.670 off of. Right. So if you want to know the temperature 00:36:13.670 --> 00:36:16.690 limit before the homeowner's discomfort is reached, 00:36:16.769 --> 00:36:19.429 you can do that on a basic thermostat or you 00:36:19.429 --> 00:36:23.230 can go super. uh rich into the elite pro with 00:36:23.230 --> 00:36:26.210 the uh equipment interface module if you're familiar 00:36:26.210 --> 00:36:29.309 with that you want to do my favorite tool like 00:36:29.309 --> 00:36:32.210 okay the more you put in the richer the data 00:36:32.210 --> 00:36:35.090 gets but that's not to say you need to invest 00:36:35.090 --> 00:36:38.070 only in the the premium line well certainly we 00:36:38.070 --> 00:36:41.250 want you to but it's uh it's it's meant to fit 00:36:41.250 --> 00:36:43.909 your business right so if you're putting in um 00:36:44.510 --> 00:36:47.530 just a standard residual thermostat you're still 00:36:47.530 --> 00:36:50.329 benefiting from pro iq install pro iq engage 00:36:50.329 --> 00:36:53.590 pro iq analyze it's just you can go richer you 00:36:53.590 --> 00:36:55.769 can start to get into like tell me if there's 00:36:55.769 --> 00:36:59.230 no airflow off a dry contact relay on that equipment 00:36:59.230 --> 00:37:02.429 interface module or tell me if that uh drain 00:37:02.429 --> 00:37:05.630 pan water leak detector has just gone off right 00:37:05.630 --> 00:37:07.449 and and have that come back to your business 00:37:07.449 --> 00:37:09.989 so you can reach out to them that's peace of 00:37:09.989 --> 00:37:13.929 mind that is priceless right Yeah, absolutely. 00:37:14.230 --> 00:37:16.130 All right. So it really starting to make sense 00:37:16.130 --> 00:37:19.170 now. So we're really talking just about an evolution 00:37:19.170 --> 00:37:22.630 of the ecosystem. So we're not talking about 00:37:22.630 --> 00:37:25.090 having to put a complete new thermostat on. Yes, 00:37:25.110 --> 00:37:27.489 you have those options of going as advanced as 00:37:27.489 --> 00:37:29.929 you want on the thermostat, but the ecosystem 00:37:29.929 --> 00:37:32.809 is actually using all of the data that's already 00:37:32.809 --> 00:37:35.760 there. So if we're using. a thermostat that just 00:37:35.760 --> 00:37:37.739 has the sensor built into it. We're utilizing 00:37:37.739 --> 00:37:40.980 that data to build as much content as we can. 00:37:41.119 --> 00:37:43.659 If we're using the additional systems, like with 00:37:43.659 --> 00:37:45.800 the interface module, where you're using temperature 00:37:45.800 --> 00:37:49.599 thermistors that you're going to be adding into 00:37:49.599 --> 00:37:52.159 the ductwork, we can actually now use the Redlink 00:37:52.159 --> 00:37:54.619 system. So we're looking at moisture sensors. 00:37:54.840 --> 00:37:58.699 You're just building upon that ecosystem. And 00:37:58.699 --> 00:38:00.880 so the more components brought into it, the more 00:38:00.880 --> 00:38:03.199 data and the more analytics that are being driven 00:38:03.199 --> 00:38:05.719 from that. Yes, absolutely. And one thing that 00:38:05.719 --> 00:38:08.300 we like to talk a lot about is preventative maintenance, 00:38:08.559 --> 00:38:11.739 right? It's not just about the firmware switch 00:38:11.739 --> 00:38:15.559 trigger being tripped. It's about, let's look 00:38:15.559 --> 00:38:18.860 at the runtime patterns off the W1, the W2, the 00:38:18.860 --> 00:38:22.280 Y1, the Y2, and tell me if the stages of runtime 00:38:22.280 --> 00:38:25.460 are, you know, driving towards that set point 00:38:25.460 --> 00:38:27.719 in ways that are normal, like the patterning 00:38:27.719 --> 00:38:35.280 is normal for this house or not. the insights 00:38:35.280 --> 00:38:38.320 and the preventative maintenance services where 00:38:38.320 --> 00:38:40.579 it's not just waiting for something to be wrong. 00:38:40.699 --> 00:38:44.320 It's telling you like this house is working way 00:38:44.320 --> 00:38:46.780 more than it usually does to maintain the set 00:38:46.780 --> 00:38:48.539 point for this homeowner. You might want to give 00:38:48.539 --> 00:38:50.480 them a call, right? Like that's the way that 00:38:50.480 --> 00:38:55.309 we're setting up this system. So. Okay. I'm really, 00:38:55.369 --> 00:38:58.010 really liking that. As we continue to evolve, 00:38:58.389 --> 00:39:01.349 what do you see? What does this evolution look 00:39:01.349 --> 00:39:03.670 like? Because I'm seeing that we're taking existing 00:39:03.670 --> 00:39:07.769 technology, we're giving it better software, 00:39:07.949 --> 00:39:10.429 better ecosystem, better internal structure. 00:39:10.510 --> 00:39:13.329 Where are we going with this? Well, Resideo is 00:39:13.329 --> 00:39:15.650 just getting started. You know, we talked a lot 00:39:15.650 --> 00:39:20.909 about thermostats today, but we're a known manufacturing 00:39:20.909 --> 00:39:24.769 company that crosses. many of the critical networks 00:39:24.769 --> 00:39:27.250 in a home, right? Be it water, be it indoor air 00:39:27.250 --> 00:39:31.269 quality. These are universal services, right? 00:39:31.329 --> 00:39:33.889 So that the pro IQ services also work with our 00:39:33.889 --> 00:39:37.170 L series water leak detectors, our VX cameras, 00:39:37.250 --> 00:39:40.050 we're going to be moving into new spaces. Really? 00:39:40.190 --> 00:39:42.610 So expanding and, you know, giving you starting 00:39:42.610 --> 00:39:45.809 points where that hardware device doesn't necessarily 00:39:45.809 --> 00:39:47.769 need to be a thermostat to get out of the gate. 00:39:49.190 --> 00:39:51.429 And so you start to think about just service 00:39:51.429 --> 00:39:53.590 professionals and what you can do across your 00:39:53.590 --> 00:39:56.030 disciplines. If you have heating and cooling 00:39:56.030 --> 00:39:58.489 and plumbing, like we're moving in directions 00:39:58.489 --> 00:40:04.730 that our hardware is native to that space, right? 00:40:04.809 --> 00:40:07.650 So we're sending signals from our controls and 00:40:07.650 --> 00:40:11.210 our sensing logic in ways that will open up standardized 00:40:11.210 --> 00:40:16.320 services through ProIQ. And that's really what 00:40:16.320 --> 00:40:18.880 I'm excited about. Coupled with just the richer 00:40:18.880 --> 00:40:22.260 insights that will continue to refine and update. 00:40:22.400 --> 00:40:27.039 We're not going to necessarily add nth degree 00:40:27.039 --> 00:40:29.780 of services on top of what we already have. Some 00:40:29.780 --> 00:40:32.360 of these will just get richer as they build a 00:40:32.360 --> 00:40:35.500 history in the property. And all with an eye 00:40:35.500 --> 00:40:38.420 towards the fit operations. I'm sorry to go on, 00:40:38.480 --> 00:40:43.599 but to me, features are only as good as not disrupting 00:40:43.599 --> 00:40:46.230 your day. As a contractor, I realize I can't 00:40:46.230 --> 00:40:48.389 come in and tell you, well, I'm an OEM manufacturer. 00:40:48.389 --> 00:40:51.670 I want you to take a half day out of your work 00:40:51.670 --> 00:40:56.090 schedule to deal with this specific technology. 00:40:56.349 --> 00:40:59.550 We're trying to build ProIQ services into your 00:40:59.550 --> 00:41:03.969 flow that save you time, not take time. Yeah, 00:41:04.010 --> 00:41:07.480 I think about the... The service contracts that 00:41:07.480 --> 00:41:10.699 we're starting to see a lot of, you know, I can 00:41:10.699 --> 00:41:13.500 see complementing that service contract, you 00:41:13.500 --> 00:41:17.820 know, with the Honeywell suite. And I can see 00:41:17.820 --> 00:41:21.199 a service manager with a dashboard of those customers. 00:41:21.900 --> 00:41:26.119 Yeah, me too. Yeah, I think that's, you know, 00:41:26.119 --> 00:41:30.320 to me, that's spot on. It's not just about that. 00:41:30.929 --> 00:41:34.130 That HVAC system sale is a starting point, but 00:41:34.130 --> 00:41:36.050 what about the aging appliances that are out 00:41:36.050 --> 00:41:38.710 in the market and the thermostat working on that 00:41:38.710 --> 00:41:43.289 wall? You can retrofit, turn on Pro -IQ services 00:41:43.289 --> 00:41:46.670 anytime. What does that mean to the way that 00:41:46.670 --> 00:41:49.389 you roll out your maintenance service agreement 00:41:49.389 --> 00:41:52.010 tune -ups in the shoulder seasons? If you see 00:41:52.010 --> 00:41:54.670 a thermostat on that wall that's up and running, 00:41:54.730 --> 00:41:57.349 but that system's eight years old, well, activate 00:41:57.349 --> 00:41:59.769 Pro -IQ. That's a point of activation. You don't 00:41:59.769 --> 00:42:01.840 need to do it. when you initially install the 00:42:01.840 --> 00:42:04.059 thermostat and so what does that mean for the 00:42:04.059 --> 00:42:06.300 service managers what does that mean for operations 00:42:06.300 --> 00:42:09.159 managers or marketing it's not just about that 00:42:09.159 --> 00:42:11.360 sales consultation when that air conditioner 00:42:11.360 --> 00:42:13.760 died that's a that's a nice starting point but 00:42:13.760 --> 00:42:15.519 that's not the only starting point and i think 00:42:15.519 --> 00:42:18.119 there's way more service calls than there are 00:42:18.119 --> 00:42:22.559 hvac sales in an annual season Yeah. Well, and 00:42:22.559 --> 00:42:25.739 just all of the data of tracking the history 00:42:25.739 --> 00:42:28.000 of that unit. Yes. You know, there's so much 00:42:28.000 --> 00:42:30.159 opportunity just monitoring what's going on with 00:42:30.159 --> 00:42:32.940 the history. A lot of great stuff here. So let's 00:42:32.940 --> 00:42:36.579 talk about contractors and pros getting established 00:42:36.579 --> 00:42:39.400 with IQ services and learning more about it. 00:42:39.400 --> 00:42:41.619 I know we've talked about the academy. What are 00:42:41.619 --> 00:42:44.480 our next steps for a educator that's interested 00:42:44.480 --> 00:42:47.820 in experimenting with the services in a classroom 00:42:47.820 --> 00:42:51.420 or the contractor that is ready to start? diving 00:42:51.420 --> 00:42:54.460 deeper. Yeah, a couple of ways we can do that. 00:42:54.599 --> 00:42:56.800 First and foremost, anybody can download the 00:42:56.800 --> 00:42:59.619 Resideo Pro app. That's where we invite you to 00:42:59.619 --> 00:43:02.300 start. We've got lots of resources available 00:43:02.300 --> 00:43:05.559 there. We also have resources inside of YouTube, 00:43:05.619 --> 00:43:08.239 a couple of those as well. I want to make sure 00:43:08.239 --> 00:43:10.260 that we talk to our educator partners who are 00:43:10.260 --> 00:43:13.940 on this webcast today as well. We have you in 00:43:13.940 --> 00:43:16.780 mind as Dave and team are coming out with these 00:43:16.780 --> 00:43:19.420 new software solutions. We wanted to make sure 00:43:19.420 --> 00:43:21.219 that we had a way to get some of these things 00:43:21.219 --> 00:43:23.739 into your hands as well. If you were attending 00:43:23.739 --> 00:43:28.039 the 2024 HVAC Excellence Conference in Las Vegas, 00:43:28.159 --> 00:43:30.880 you saw myself and Leah pictured in one of these 00:43:30.880 --> 00:43:34.840 pictures here with a very crude zoning trainer 00:43:34.840 --> 00:43:36.920 with some controls on it. We were kind of doing 00:43:36.920 --> 00:43:40.619 some informal voice of the instructor kind of 00:43:40.619 --> 00:43:43.840 asking, what would you look for? for from a Honeywell 00:43:43.840 --> 00:43:47.639 home kit to get out in front of you into your 00:43:47.639 --> 00:43:51.679 lab spaces to teach some of these software services 00:43:51.679 --> 00:43:56.219 and new pieces of devices from our company so 00:43:56.219 --> 00:43:59.659 we have built an HVAC learning kit it is available 00:43:59.659 --> 00:44:05.610 for purchase now it is 40 by 31 it comes disassembled. 00:44:05.610 --> 00:44:08.929 It will arrive with assembly instructions, wiring 00:44:08.929 --> 00:44:13.449 schematics, how -to videos. There are also instructor 00:44:13.449 --> 00:44:17.230 guides and student guides that include exercises 00:44:17.230 --> 00:44:21.619 using the Resideo Pro app. getting into pro iq 00:44:21.619 --> 00:44:25.619 services that you as an hvac educator in your 00:44:25.619 --> 00:44:28.400 classroom can start using with your students 00:44:28.400 --> 00:44:32.579 today so that before they get their first real 00:44:32.579 --> 00:44:35.699 job with a heating and cooling company they can 00:44:35.699 --> 00:44:38.940 be practicing those things inside of your lab 00:44:38.940 --> 00:44:42.619 spaces Man, I'm getting really, really excited. 00:44:42.940 --> 00:44:45.500 And for those out there joining us, Resideo is 00:44:45.500 --> 00:44:47.320 going to be sponsoring one of these kits here 00:44:47.320 --> 00:44:49.460 in the studio. So we're going to have continued 00:44:49.460 --> 00:44:52.860 learning on this, being able to get introduced 00:44:52.860 --> 00:44:56.519 into the different products and how they integrate 00:44:56.519 --> 00:44:59.420 into the services. And it's a really, really, 00:44:59.480 --> 00:45:01.000 really cool thing. I'd love to have a competition 00:45:01.000 --> 00:45:02.760 at one of the conferences one day with some of 00:45:02.760 --> 00:45:05.019 these. Maybe we can come up with something for 00:45:05.019 --> 00:45:07.920 Vegas for March. I'm thinking so. It's going 00:45:07.920 --> 00:45:10.639 to be a fantastic year. I encourage everyone 00:45:10.639 --> 00:45:13.139 who hasn't already registered to dive in. And 00:45:13.139 --> 00:45:15.000 it's not just for educators. A lot of people 00:45:15.000 --> 00:45:16.940 call and go, Hey, can I, can I come to this? 00:45:17.000 --> 00:45:18.739 I'm a contractor. I'm a technician. I'm wanting 00:45:18.739 --> 00:45:22.119 to learn. It's all about education and it's grown 00:45:22.119 --> 00:45:25.360 so much, not for the 26, but for the 27, we're 00:45:25.360 --> 00:45:27.619 actually going to be expanding and almost doubling 00:45:27.619 --> 00:45:29.760 the size because we've grown so much in the last 00:45:29.760 --> 00:45:34.010 few years. So we're very excited that we're joining 00:45:34.010 --> 00:45:36.550 forces with all of our training partners from 00:45:36.550 --> 00:45:39.489 the industry, including Resideo, to bring these 00:45:39.489 --> 00:45:41.389 training resources to you, right? It's something 00:45:41.389 --> 00:45:43.409 you don't have to build. We've all built trainers 00:45:43.409 --> 00:45:45.110 in our classrooms. We know how much time that 00:45:45.110 --> 00:45:47.570 it takes to build. We've all created curriculum. 00:45:47.630 --> 00:45:50.469 We know how much time it takes to organize. And 00:45:50.469 --> 00:45:53.769 Resideo is providing a solution for you to be 00:45:53.769 --> 00:45:57.110 able to stay up to date with our modern, smart. 00:45:57.659 --> 00:46:01.280 homes and even just the the wiring and connecting 00:46:01.280 --> 00:46:03.239 and understanding how these different components 00:46:03.239 --> 00:46:05.500 connect to each other it's one of my favorite 00:46:05.500 --> 00:46:07.639 things about this trainer is that you can actually 00:46:07.639 --> 00:46:10.019 see all of your components in front of you and 00:46:10.019 --> 00:46:11.559 spread out instead of being spread out through 00:46:11.559 --> 00:46:15.179 an entire home so a lot of benefits to the classroom 00:46:15.179 --> 00:46:20.250 thank you for creating those of course Cool. 00:46:20.250 --> 00:46:22.530 It's a passion project for sure. I'm seeing that. 00:46:22.630 --> 00:46:24.369 Yeah, it's a lot of great stuff going on in there. 00:46:24.630 --> 00:46:26.789 Still a lot of people out there hanging in. Does 00:46:26.789 --> 00:46:29.110 anyone have any questions for us as we're getting 00:46:29.110 --> 00:46:34.429 closer to the top of the hour? And Jamie, David, 00:46:34.530 --> 00:46:36.369 any other things that we want to cover while 00:46:36.369 --> 00:46:45.630 we're here? i think i i will close out by saying 00:46:45.630 --> 00:46:48.570 you know it's not just about that elite pro i 00:46:48.570 --> 00:46:52.150 think you said it well um clifton it's it's more 00:46:52.150 --> 00:46:54.949 than just a thermostat this is an ecosystem that 00:46:54.949 --> 00:46:57.849 we have created to help our hvac contractors 00:46:57.849 --> 00:47:01.130 win in their marketplace and really help them 00:47:01.130 --> 00:47:06.590 with those leads loyalty and labor yeah no absolutely 00:47:06.590 --> 00:47:09.090 yeah i think i mean the the smart home space 00:47:09.090 --> 00:47:13.099 to me um just kind of like My view is like it's 00:47:13.099 --> 00:47:15.239 so exciting, like in your career, how often do 00:47:15.239 --> 00:47:18.179 you get a chance to to to look at a make market 00:47:18.179 --> 00:47:21.780 space? And there's no channel better set up to 00:47:21.780 --> 00:47:24.780 truly help realize the potential of it than the 00:47:24.780 --> 00:47:27.340 trade channel. Right. The smart home doesn't 00:47:27.340 --> 00:47:29.420 need to just be the kind of the entertainment 00:47:29.420 --> 00:47:31.619 values. These critical networks that keep you 00:47:31.619 --> 00:47:33.820 comfortable, keep your house running efficient, 00:47:34.159 --> 00:47:37.659 keep the air quality great. Like there's no reason 00:47:37.659 --> 00:47:41.510 that. The average consumer can't do that themselves. 00:47:41.750 --> 00:47:45.010 Right. So how do we introduce them to a pro in 00:47:45.010 --> 00:47:47.269 their local neighborhood who can help take them 00:47:47.269 --> 00:47:50.269 to a next level in terms of the critical networks 00:47:50.269 --> 00:47:52.909 through the smart home services of pro IQ being 00:47:52.909 --> 00:47:56.070 realized? I just think there's such an opportunity 00:47:56.070 --> 00:47:58.969 here. Really excited once again. And thank you, 00:47:58.969 --> 00:48:01.650 Clifton, for having us on. Oh, I really appreciate 00:48:01.650 --> 00:48:03.170 you being here. You know, when we look at the 00:48:03.170 --> 00:48:05.710 technicians in the field, you know, the ones 00:48:05.710 --> 00:48:08.789 that are going to be the most capable of understanding 00:48:08.789 --> 00:48:13.389 this infrastructure and ecosystem are our youngest 00:48:13.389 --> 00:48:15.289 technicians that have grown up with the technologies. 00:48:15.409 --> 00:48:18.150 And so I encourage our educators to, if you're 00:48:18.150 --> 00:48:22.769 not already spending time in the smart home environment, 00:48:23.090 --> 00:48:25.949 I encourage you to start diving deeper, connecting 00:48:25.949 --> 00:48:29.269 with Resideo and bringing it into the classroom. 00:48:30.190 --> 00:48:33.349 Well, I haven't seen any other questions pop 00:48:33.349 --> 00:48:36.369 up. I'm sure grateful for you being here. I look 00:48:36.369 --> 00:48:38.949 forward to seeing everyone at the National HVACR 00:48:38.949 --> 00:48:41.750 Education Conference. It is going to be a fun 00:48:41.750 --> 00:48:46.440 time. And I will be bringing this learning kit 00:48:46.440 --> 00:48:48.840 into the lab here and we'll start doing some 00:48:48.840 --> 00:48:52.000 hands -on demonstrations. So if you get one for 00:48:52.000 --> 00:48:55.539 yourself, email me and we will go through some 00:48:55.539 --> 00:48:57.760 of the practices and exercise getting comfortable 00:48:57.760 --> 00:49:01.559 online. So Jamie, David, thank you so much for 00:49:01.559 --> 00:49:04.599 joining us. And we will see you all again next 00:49:04.599 --> 00:49:09.619 week on Did You Know? The ESCO HVAC Show. Bye, 00:49:09.679 --> 00:49:11.420 everybody. Thanks, everyone.