WEBVTT 00:00:05.419 --> 00:00:07.059 All right, everyone. Thank you for joining us 00:00:07.059 --> 00:00:10.460 once again on Did You Know, the ESCO HVAC podcast. 00:00:10.820 --> 00:00:13.580 So we are spending some time at the Allied Air 00:00:13.580 --> 00:00:16.219 DSR conference. And Brandon, how's it going? 00:00:16.399 --> 00:00:19.750 Good, good. You know, we kind of chatted before 00:00:19.750 --> 00:00:21.730 we got here, kind of talking about like what 00:00:21.730 --> 00:00:24.550 topics we wanted to dive into. Because really, 00:00:24.609 --> 00:00:25.989 you know, we're here at the conference. It's 00:00:25.989 --> 00:00:28.710 a whole bunch of, you know, DSRs that are, you 00:00:28.710 --> 00:00:30.850 know, learning the newest technologies, getting 00:00:30.850 --> 00:00:32.670 comfortable with our new refrigerants and the 00:00:32.670 --> 00:00:34.770 refrigerant detection. And so there's like all 00:00:34.770 --> 00:00:38.429 this new buzz stuff, right? But I think kind 00:00:38.429 --> 00:00:39.869 of at the heart, it like comes back down to the 00:00:39.869 --> 00:00:42.850 basics, doesn't it? It always does. That's why 00:00:42.850 --> 00:00:46.170 I like HVAC. Yeah. Because it's complicated. 00:00:46.880 --> 00:00:48.659 but it's simple at the same time right physics 00:00:48.659 --> 00:00:51.380 if you follow the rules and do everything right 00:00:51.380 --> 00:00:54.060 everything works right yeah and it all starts 00:00:54.060 --> 00:00:57.079 with the basics man just clean installs following 00:00:57.079 --> 00:01:00.100 all the rules and uh that ensures that the equipment 00:01:00.100 --> 00:01:02.960 works that's it i mean when we look at like the 00:01:02.960 --> 00:01:04.840 practices that we're using the same practice 00:01:04.840 --> 00:01:08.409 we've been using for 50 70 years It really comes 00:01:08.409 --> 00:01:11.189 down to those right installations. Even when 00:01:11.189 --> 00:01:13.870 we make these refrigerant transitions, like we 00:01:13.870 --> 00:01:15.930 talk about here at Esco all the time, we don't 00:01:15.930 --> 00:01:17.870 care if the next refrigerant's milk. We're just 00:01:17.870 --> 00:01:19.090 going to learn how to work on it. Yeah, it's 00:01:19.090 --> 00:01:20.969 still the refrigeration cycle. That's right. 00:01:21.170 --> 00:01:23.689 You still have to run nitrogen while you're brazing. 00:01:24.230 --> 00:01:27.530 All the rules still apply. It's just they become 00:01:27.530 --> 00:01:30.469 so much more important. Everything's becoming 00:01:30.469 --> 00:01:32.629 more efficient. More efficient means tighter 00:01:32.629 --> 00:01:37.090 tolerances. We don't have that fudge factor anymore. 00:01:37.340 --> 00:01:40.019 No. There's no room for that. No. I mean, let's 00:01:40.019 --> 00:01:41.780 be honest. Like, what's the whole purpose of 00:01:41.780 --> 00:01:45.000 a filter dryer? It's to clean up a bad install. 00:01:45.079 --> 00:01:47.879 That is it. Yeah. If it was done right, we wouldn't 00:01:47.879 --> 00:01:49.680 even need it. I mean, we see that now in our 00:01:49.680 --> 00:01:51.680 VRF equipment. Exactly. I mean, think about like 00:01:51.680 --> 00:01:54.739 a VRF, right? It's designed to have screens to 00:01:54.739 --> 00:01:57.200 help. protect an electronic expansion valve from 00:01:57.200 --> 00:01:59.819 debris in a catastrophic failure right that's 00:01:59.819 --> 00:02:02.140 really it that's it because otherwise we don't 00:02:02.140 --> 00:02:05.099 need it right if there's no moisture air introduced 00:02:05.099 --> 00:02:07.340 or any contaminations condensables introduced 00:02:07.340 --> 00:02:10.360 into a system then we don't really need that 00:02:10.360 --> 00:02:14.800 filter in there right and so we've gotten used 00:02:14.800 --> 00:02:18.680 to using those and installing those as a preventative 00:02:18.680 --> 00:02:21.750 but Now we're getting to a point where we're 00:02:21.750 --> 00:02:24.050 doing a lot more ductless installations. We're 00:02:24.050 --> 00:02:26.629 doing a lot of inverter installations. And I 00:02:26.629 --> 00:02:28.789 think it's critical for us to understand that 00:02:28.789 --> 00:02:33.569 our installation really determines the life expectancy 00:02:33.569 --> 00:02:37.270 of the equipment. 100%. Yeah. I mean, and overall 00:02:37.270 --> 00:02:41.090 capacity. Yes. I mean, that's a huge thing. Right. 00:02:41.389 --> 00:02:45.090 You know, I work for Thomas Somerville. Yeah. 00:02:45.129 --> 00:02:47.490 So they've been in business since Lincoln was 00:02:47.490 --> 00:02:49.960 president. Oh, wow. that's crazy to think about 00:02:49.960 --> 00:02:52.319 yeah it started off as a foundry but we've been 00:02:52.319 --> 00:02:55.259 doing hvac for 25 years now and formerly i was 00:02:55.259 --> 00:02:58.419 a customer of theirs okay and uh you know just 00:02:58.419 --> 00:03:01.259 it's it's a lot running a business helping run 00:03:01.259 --> 00:03:04.319 a business what have you and uh i needed to change 00:03:04.319 --> 00:03:07.020 right so they were like man we'd love to have 00:03:07.020 --> 00:03:09.039 somebody like you yeah it's got the experience 00:03:09.039 --> 00:03:11.219 has already been out in the field knows what 00:03:11.219 --> 00:03:13.340 it's like knows how to communicate to people 00:03:13.340 --> 00:03:16.759 yeah and that's that's what it was they Pretty 00:03:16.759 --> 00:03:18.740 much approached me, telling me, like, they wanted 00:03:18.740 --> 00:03:21.340 to do something different. Yeah. And really support 00:03:21.340 --> 00:03:26.340 our customers. And, man, learning, one, I was 00:03:26.340 --> 00:03:29.080 worried that I'd lose my edge. Yeah. Like, if 00:03:29.080 --> 00:03:30.460 I'm not out there working. Yeah, if I'm not in 00:03:30.460 --> 00:03:32.000 the field, can I stick with it? Yeah, I thought 00:03:32.000 --> 00:03:33.979 I'd lose it. But, I mean, sharper than ever. 00:03:34.159 --> 00:03:37.479 Yeah. But really, it shed a light on how much, 00:03:37.520 --> 00:03:41.120 like, the industry is really hurting in an aspect. 00:03:41.699 --> 00:03:44.219 Just people not. Knowing what they're doing, 00:03:44.300 --> 00:03:46.020 thinking they're just going to braze a unit in, 00:03:46.099 --> 00:03:49.319 turn it on and walk away. And that's not how 00:03:49.319 --> 00:03:52.139 the equipment is these days. No, unfortunately, 00:03:52.360 --> 00:03:55.840 back in the R22 days, a lot of bad habits were 00:03:55.840 --> 00:03:59.360 masked by the equipment, right? You know, there 00:03:59.360 --> 00:04:04.740 was just enough. fudge factor allowed in them 00:04:04.740 --> 00:04:07.099 that they could still run it may not be running 00:04:07.099 --> 00:04:09.439 great but they would still run but as we've you 00:04:09.439 --> 00:04:12.159 know changed compressor types and oil types and 00:04:12.159 --> 00:04:15.080 refrigerant types metering devices and we're 00:04:15.080 --> 00:04:18.519 using so many more you know new very sophisticated 00:04:18.519 --> 00:04:20.959 controls thermistors pressure transducers things 00:04:20.959 --> 00:04:23.759 that are more critical in the system it really 00:04:23.759 --> 00:04:28.819 gets back to we have to master the basics for 00:04:28.819 --> 00:04:32.959 sure i mean so commonly uh i take a ton of tech 00:04:32.959 --> 00:04:35.920 support calls. Yeah. Not to say that our customers 00:04:35.920 --> 00:04:37.300 don't know what they're doing or anything, but 00:04:37.300 --> 00:04:40.019 I mean, at the end of the day, a lot of them, 00:04:40.060 --> 00:04:43.819 you know, it's an aging industry. Oh yeah. And 00:04:43.819 --> 00:04:46.279 no, they're not used to seeing inverters and 00:04:46.279 --> 00:04:51.120 communication boards and transducers. So when 00:04:51.120 --> 00:04:53.019 they get a problem and something doesn't perform 00:04:53.019 --> 00:04:56.540 the way they expect it to, it's immediately like 00:04:56.540 --> 00:05:00.129 overload. Right. And they call. And nine times 00:05:00.129 --> 00:05:02.170 out of ten, one of the first things I walk someone 00:05:02.170 --> 00:05:04.730 through is just setting up proper airflow. Yeah, 00:05:04.750 --> 00:05:09.350 absolutely. I mean, we're not just a PSC motor 00:05:09.350 --> 00:05:12.189 with two or three speeds. Everyone assumes that 00:05:12.189 --> 00:05:13.870 it comes in cooling speed and it's ready to roll. 00:05:13.930 --> 00:05:17.529 Everyone, yes. So, I mean, like I said, it's 00:05:17.529 --> 00:05:20.350 the basics. I spend most of my days going over 00:05:20.350 --> 00:05:24.230 static pressure, how to use a volometer, checking 00:05:24.230 --> 00:05:27.029 your sub -cooling. And when we're checking sub 00:05:27.029 --> 00:05:30.660 -cooling, Are we in a Y1? Are we fully staged 00:05:30.660 --> 00:05:33.699 up? Yeah, are you running 100 %? It's all day, 00:05:33.899 --> 00:05:36.480 every day. So what are the most common tech support 00:05:36.480 --> 00:05:39.699 calls that you're getting? So with the refrigerant 00:05:39.699 --> 00:05:45.259 change, as Kyle Brown of Allied says, these instruction 00:05:45.259 --> 00:05:48.379 manuals become knee pads. And people tend to 00:05:48.379 --> 00:05:51.379 look at them. And so a lot of it is just common 00:05:51.379 --> 00:05:54.399 setup. Like our RDS board, you've got to flip 00:05:54.399 --> 00:05:56.259 a dip switch. You want to let it know that there's 00:05:56.259 --> 00:05:59.060 a sensor there. I can't tell you the endless 00:05:59.060 --> 00:06:01.620 amount of calls we've received just on, yeah, 00:06:01.620 --> 00:06:04.300 this board's blinking red. And it's just turning 00:06:04.300 --> 00:06:07.279 on a dip switch. And, I mean, you look like Rockstar 00:06:07.279 --> 00:06:09.240 because in two seconds you can tell them, hey, 00:06:09.279 --> 00:06:12.459 turn on this dip switch. Page 26, paragraph 3, 00:06:12.660 --> 00:06:17.500 line 2. Here's the big, bold words that are telling 00:06:17.500 --> 00:06:20.420 you that yet no one actually is looking. Yeah, 00:06:20.420 --> 00:06:23.110 I mean, and at the end of the day, I mean. I 00:06:23.110 --> 00:06:24.850 did a lot of high -end work when I was in the 00:06:24.850 --> 00:06:27.470 field, a lot of very complicated machines, and 00:06:27.470 --> 00:06:31.250 I stressed over. I would sit there and read manuals 00:06:31.250 --> 00:06:33.629 a week before I have to go do my install. Absolutely. 00:06:33.970 --> 00:06:35.990 It's just that doesn't seem to be the common 00:06:35.990 --> 00:06:39.189 trend these days. No, and it's sad because that 00:06:39.189 --> 00:06:41.509 really is what makes a good technician, right? 00:06:41.870 --> 00:06:44.089 You know, I didn't go to trade school myself. 00:06:44.209 --> 00:06:47.839 I didn't learn. good practices until later in 00:06:47.839 --> 00:06:51.240 life, right? So I had to learn along the way. 00:06:51.500 --> 00:06:53.860 Later, I went back, you know, to trade schools 00:06:53.860 --> 00:06:56.079 to take classes and get better at what I'm doing. 00:06:56.220 --> 00:06:58.120 I followed the same path. Yeah, you know, I wanted 00:06:58.120 --> 00:07:01.079 to get better. But what I found was I had gotten 00:07:01.079 --> 00:07:04.420 myself to a pretty decent point because I read 00:07:04.420 --> 00:07:06.660 manuals. That was it. Yeah, man. It wasn't like 00:07:06.660 --> 00:07:09.620 I was going home and reading, you know, Modern 00:07:09.620 --> 00:07:11.740 Refrigeration. I mean, I use it as a reference 00:07:11.740 --> 00:07:13.949 or, you know. air conditioning, refrigerating 00:07:13.949 --> 00:07:15.470 technology. But I mean, things like what you're 00:07:15.470 --> 00:07:18.149 doing right now, this podcast, the podcast, the 00:07:18.149 --> 00:07:20.750 things on YouTube, like you can gain a wealth 00:07:20.750 --> 00:07:24.550 of information just by watching your phone a 00:07:24.550 --> 00:07:26.949 lot. But then you go and start applying that 00:07:26.949 --> 00:07:29.629 to real life situations and you're shocked with 00:07:29.629 --> 00:07:33.490 what you find out. And yeah, I mean, that's a 00:07:33.490 --> 00:07:37.850 big one. Commonly, I have a lot of people trying 00:07:37.850 --> 00:07:42.939 to change TXVs. Oh my gosh. Often the call comes 00:07:42.939 --> 00:07:46.259 in, well, I just changed this TXV. Right. And 00:07:46.259 --> 00:07:48.120 it didn't fix the problem. Yeah, it's because 00:07:48.120 --> 00:07:50.339 that wasn't the issue. Yeah, let's go back to 00:07:50.339 --> 00:07:53.720 your root. Yeah, so a lot of it is just, and 00:07:53.720 --> 00:07:55.720 I don't want to knock anyone. Everyone starts 00:07:55.720 --> 00:07:57.959 at a different point. And I do find that our 00:07:57.959 --> 00:08:00.540 customer base, it is starting to change. We are 00:08:00.540 --> 00:08:03.399 getting some younger guys involved, and they're 00:08:03.399 --> 00:08:06.060 all very thirsty. Yeah, they're hungry. Yeah, 00:08:06.060 --> 00:08:08.519 our new technicians are hungry for information. 00:08:08.970 --> 00:08:11.350 And that's why, you know, we just opened up a 00:08:11.350 --> 00:08:14.470 new training lab in Seaford, Delaware. And we 00:08:14.470 --> 00:08:18.990 are doing our best to set up scenarios, you know. 00:08:19.069 --> 00:08:21.970 Right. Have blowers and show people what happens. 00:08:21.970 --> 00:08:24.129 Some things that you'll find. Yeah, yeah. What 00:08:24.129 --> 00:08:26.850 happens when you have high static to this motor? 00:08:26.970 --> 00:08:29.370 How do you interpret that? And all the different 00:08:29.370 --> 00:08:31.889 scenarios you can run into. Because everybody 00:08:31.889 --> 00:08:34.649 just, and let's be honest, if you're in the HVAC 00:08:34.649 --> 00:08:37.090 trade, you probably are a hands -on kind of person. 00:08:37.110 --> 00:08:40.110 Oh, yeah. So to have that stuff hands -on live 00:08:40.110 --> 00:08:43.549 to test, I feel like it's much easier to gain 00:08:43.549 --> 00:08:46.409 the information and the right processes troubleshoot. 00:08:46.679 --> 00:08:50.019 You're right. When we look at the generation 00:08:50.019 --> 00:08:52.720 of young men and women coming into the industry, 00:08:52.879 --> 00:08:55.720 they're coming in with a lot of intellectual 00:08:55.720 --> 00:08:59.799 skills, a lot of technology, and what they're 00:08:59.799 --> 00:09:03.799 hungry for is those mechanical skills. Sadly, 00:09:04.600 --> 00:09:06.360 I was just sharing a story with a couple of other 00:09:06.360 --> 00:09:10.379 guys out on break. I had my own son, 26 years 00:09:10.379 --> 00:09:14.860 old, he's a firefighter. Pretty manly dude. We 00:09:14.860 --> 00:09:16.419 were working on a project at his house that he 00:09:16.419 --> 00:09:18.100 just bought. And I'm like, hey, son, I need you 00:09:18.100 --> 00:09:20.860 to go cut this piece of wood. It's like an inch 00:09:20.860 --> 00:09:22.279 and five sixteenths or something. And he's like, 00:09:22.340 --> 00:09:27.379 where's that at? I'm like, what? And he's like, 00:09:27.519 --> 00:09:30.720 where's that at? Which one of the marks is that? 00:09:30.879 --> 00:09:34.899 I'm like, did I fail you? Did civilization fail 00:09:34.899 --> 00:09:38.200 an entire generation or two? It almost seems 00:09:38.200 --> 00:09:42.039 like it. I think we did. Yeah. it's bouncing 00:09:42.039 --> 00:09:44.940 back from it yeah you know we are i really do 00:09:44.940 --> 00:09:47.279 feel that way and i mean inevitably if you're 00:09:47.279 --> 00:09:49.740 not out there learning and figuring this new 00:09:49.740 --> 00:09:52.480 equipment out yeah you're gonna fail oh absolutely 00:09:52.480 --> 00:09:54.700 because it's not gonna run no it's not gonna 00:09:54.700 --> 00:09:56.879 operate as it should and you know especially 00:09:56.879 --> 00:09:59.559 with you know we just left the refrigeration 00:09:59.559 --> 00:10:03.299 uh class upstairs and with having that larger 00:10:03.299 --> 00:10:06.980 temperature glide with 454b I mean, you start 00:10:06.980 --> 00:10:09.360 topping off something like that, we shouldn't 00:10:09.360 --> 00:10:11.200 be doing it to A2L refrigerators. We shouldn't 00:10:11.200 --> 00:10:12.659 be doing it to anything. Anyhow, we should know 00:10:12.659 --> 00:10:15.679 what's in it. Exactly. And the amount that that 00:10:15.679 --> 00:10:20.019 changes its operation. I mean, two extra degrees 00:10:20.019 --> 00:10:22.840 on that temperature glide, you're losing out 00:10:22.840 --> 00:10:25.899 on 5 ,000 BTUs an hour. Isn't that crazy? It's 00:10:25.899 --> 00:10:29.460 insane. Think about how quickly we can make that 00:10:29.460 --> 00:10:32.799 system inefficient just by not being educated. 00:10:33.179 --> 00:10:37.179 Yep. I mean, in startup, everybody wants to get 00:10:37.179 --> 00:10:40.480 the – everybody felt like when you turn the unit 00:10:40.480 --> 00:10:42.080 on, all right, it's time to pack up the tools. 00:10:42.240 --> 00:10:45.039 Yeah. When no, we have to let it run. There's 00:10:45.039 --> 00:10:47.139 a lot that's got to balance out. It needs to 00:10:47.139 --> 00:10:49.120 run. It has to balance out. Yeah. You have to 00:10:49.120 --> 00:10:51.500 take your readings. You have to, you know, do 00:10:51.500 --> 00:10:53.539 the startup sheet that's in the back of the manual. 00:10:53.740 --> 00:10:57.899 Right. You know, take that time. And it's a make 00:10:57.899 --> 00:11:00.039 or break for the equipment for sure, especially 00:11:00.039 --> 00:11:02.799 when it comes to longevity. sure so like on the 00:11:02.799 --> 00:11:05.799 tech support side is that like what kind of information 00:11:05.799 --> 00:11:08.080 are you requiring from technicians are you starting 00:11:08.080 --> 00:11:10.419 to look for more information from them to be 00:11:10.419 --> 00:11:14.240 able to help them out uh i'm always always modeling 00:11:14.240 --> 00:11:17.000 serial number yeah i like to get my job info 00:11:17.000 --> 00:11:19.659 and uh we now have a searchable logged where 00:11:19.659 --> 00:11:21.960 if you've called before on a serial number i 00:11:21.960 --> 00:11:24.259 can pull that up so that's that's huge oh cool 00:11:24.259 --> 00:11:26.960 allied now has that as well i can pull that up 00:11:26.960 --> 00:11:29.769 through allied as well Um, and then, yeah, I'm 00:11:29.769 --> 00:11:31.929 always starting off incoming voltage. It's the 00:11:31.929 --> 00:11:34.929 basics, you know, back to the basics. Yeah. It's 00:11:34.929 --> 00:11:37.269 what's my power coming in? Where's it stopping 00:11:37.269 --> 00:11:40.070 at? I'm recording my pressures, all my temperatures, 00:11:40.190 --> 00:11:44.269 sub cooling, Delta T. Uh, and you know, the other 00:11:44.269 --> 00:11:48.950 thing is too, we need to step it up. It's not 00:11:48.950 --> 00:11:51.889 just. Okay, we took a static pressure reading. 00:11:52.149 --> 00:11:53.649 How did you go about reading that? Right. Where 00:11:53.649 --> 00:11:56.230 did you get it? Exactly. Yeah. I mean, I would 00:11:56.230 --> 00:11:57.750 love to be able to have an air hood on every 00:11:57.750 --> 00:12:01.190 job. It's not likely. No. But, I mean, I do know 00:12:01.190 --> 00:12:03.190 companies that are out there doing it. Yeah. 00:12:03.289 --> 00:12:06.149 And that's a much more efficient system. Yeah, 00:12:06.230 --> 00:12:09.370 I've been seeing a lot of developments in airflow 00:12:09.370 --> 00:12:11.789 measuring. We've seen a lot of companies starting 00:12:11.789 --> 00:12:14.690 to produce things like the TruFlow grid. It does 00:12:14.690 --> 00:12:16.590 a really good job measuring airflow. We're starting 00:12:16.590 --> 00:12:18.110 to see a lot of the manufacturers calculating 00:12:18.110 --> 00:12:20.529 airflow in their communicating thermostats and 00:12:20.529 --> 00:12:22.610 their communicating systems. I mean, it's critical 00:12:22.610 --> 00:12:24.590 because with these, especially with the inverters, 00:12:24.669 --> 00:12:28.870 man, the airflow is off on them. People will 00:12:28.870 --> 00:12:32.370 look at an ECM, constant airflow, and go, well, 00:12:32.470 --> 00:12:34.409 it's a little forgiving. No, no, no, it's not. 00:12:35.080 --> 00:12:36.799 something that's going to sacrifice you know 00:12:36.799 --> 00:12:39.259 when it's fighting against pressure especially 00:12:39.259 --> 00:12:42.220 with where i live on uh in maryland yeah you 00:12:42.220 --> 00:12:44.460 know i know it's not florida but i mean we get 00:12:44.460 --> 00:12:47.220 very humid days sure and if you don't have that 00:12:47.220 --> 00:12:49.279 thing dialed in right you're not going to get 00:12:49.279 --> 00:12:51.720 rid of the latent load at all absolutely you 00:12:51.720 --> 00:12:54.519 know and and that's why i find a lot of so you 00:12:54.519 --> 00:12:57.679 get calls tech support calls on that oh all the 00:12:57.679 --> 00:13:01.200 time really and it's critical to do a manual 00:13:01.200 --> 00:13:03.720 J man. Yeah. And not a lot of people are doing 00:13:03.720 --> 00:13:06.700 it. No, I agree. I'd say most or not. And I find 00:13:06.700 --> 00:13:08.399 that a lot of people really don't understand 00:13:08.399 --> 00:13:11.000 what a manual J is. Yeah. I know that because 00:13:11.000 --> 00:13:13.899 we will do manual J's for people if you provide 00:13:13.899 --> 00:13:15.700 me with the right information. Oh, wow. Cool. 00:13:15.820 --> 00:13:18.039 So many people will just give me a room. Yeah. 00:13:18.159 --> 00:13:20.740 It's a, it's a square. Give me some dimensions. 00:13:21.019 --> 00:13:24.679 No windows, no insulation, what's under it, what's 00:13:24.679 --> 00:13:27.580 above it, nothing. So, wow. That just goes to 00:13:27.580 --> 00:13:30.220 show you like, yeah, like. we have to do a better 00:13:30.220 --> 00:13:33.179 job of getting that info out there. I mean, that's 00:13:33.179 --> 00:13:36.200 what we're trying to do. And that's part of our 00:13:36.200 --> 00:13:41.299 call log tracking. I also select what was the 00:13:41.299 --> 00:13:44.299 root cause of the issue, what was the outcome, 00:13:44.620 --> 00:13:47.419 and what was needed to get it right. Because 00:13:47.419 --> 00:13:51.559 that way I can actually run a report in my system 00:13:51.559 --> 00:13:53.879 and say, oh, well, so many of these calls were 00:13:53.879 --> 00:13:55.519 airflow signals. Yeah, with this particular thing. 00:13:55.600 --> 00:13:58.679 So many of these calls were TXVs. Right. And 00:13:58.679 --> 00:14:02.240 then I can curtail what our training should be 00:14:02.240 --> 00:14:06.940 for individual customers. Yeah. And, you know, 00:14:07.059 --> 00:14:10.259 the technology these days, it's scary. But at 00:14:10.259 --> 00:14:12.059 the same time, if you use it right. It's very 00:14:12.059 --> 00:14:14.879 useful. Yeah, it really is. It really is. Yeah, 00:14:14.899 --> 00:14:16.299 I get that. You know, one of the biggest things 00:14:16.299 --> 00:14:18.759 like with the airflow with inverters is it even 00:14:18.759 --> 00:14:21.100 it took me a little bit of rethinking. Right. 00:14:21.159 --> 00:14:23.440 One of our old principles was, you know, if I'm 00:14:23.440 --> 00:14:25.639 going to try to remove some latent. Right. I'm 00:14:25.639 --> 00:14:27.840 going to reduce airflow. Slow it down. Yeah, 00:14:27.860 --> 00:14:29.279 you don't do that on an inverter because now 00:14:29.279 --> 00:14:31.299 we're going to reduce capacity. These things 00:14:31.299 --> 00:14:33.720 are going to be floating on superheat. They're 00:14:33.720 --> 00:14:34.899 going to be looking at discharge temperatures. 00:14:35.360 --> 00:14:37.840 And so when we start reducing an airflow, all 00:14:37.840 --> 00:14:39.580 we're doing is reducing capacity, which is even 00:14:39.580 --> 00:14:42.320 further reducing dehumidification. So you're 00:14:42.320 --> 00:14:46.759 right. The whole setup is crucial. going to classes 00:14:46.759 --> 00:14:50.259 and learning about what's changing. We're going 00:14:50.259 --> 00:14:53.600 to see a lot of contractors getting behind. So 00:14:53.600 --> 00:14:55.600 what are you guys doing in the training realm? 00:14:55.659 --> 00:14:57.580 I know you're here for training to learn what's 00:14:57.580 --> 00:15:00.759 going on, to learn how to better serve the contractors 00:15:00.759 --> 00:15:04.120 and your clientele. What do you guys do for training? 00:15:04.399 --> 00:15:08.690 So, well, we also deal with... lg yeah any split 00:15:08.690 --> 00:15:11.470 so i i run that class that's a service and install 00:15:11.470 --> 00:15:13.730 class we do that every month in two separate 00:15:13.730 --> 00:15:17.029 locations um and then once again we're actually 00:15:17.029 --> 00:15:21.490 working on doing training specifically for our 00:15:21.490 --> 00:15:24.509 customers requests once again using that uh call 00:15:24.509 --> 00:15:26.789 log software that we have to like basically generate 00:15:26.789 --> 00:15:29.049 a report yeah build what do we need and say what 00:15:29.049 --> 00:15:31.389 do they need yeah and so nothing is really cookie 00:15:31.389 --> 00:15:34.350 cutter we have our basic hey here's our allied 00:15:34.350 --> 00:15:36.740 equipment These are the dip switch settings. 00:15:36.980 --> 00:15:39.659 This is how we charge it. And it's all your basics. 00:15:39.799 --> 00:15:42.779 Right. And then from there, it's more of a personal 00:15:42.779 --> 00:15:44.139 touch. Yeah. Let's go a little deeper. What are 00:15:44.139 --> 00:15:47.220 you missing? Exactly. What can I help you understand 00:15:47.220 --> 00:15:49.299 that you don't currently quite know? And if the 00:15:49.299 --> 00:15:50.899 owner of the company knows that off the bat, 00:15:50.919 --> 00:15:53.220 great. Sure. We will curtail class for that. 00:15:53.419 --> 00:15:56.679 Yep. But so many of them, you know, you hear. 00:15:57.630 --> 00:16:01.269 Oh, well, these units, you know, all the TXVs 00:16:01.269 --> 00:16:03.409 are bad. These are all the time. All of them. 00:16:03.809 --> 00:16:06.070 That's what triggers us to say, okay, let's start 00:16:06.070 --> 00:16:07.950 looking through some of these call logs and figure 00:16:07.950 --> 00:16:10.169 out what's actually going on. Absolutely. Oh, 00:16:10.350 --> 00:16:12.350 by the way, have you noticed that this crew, 00:16:12.470 --> 00:16:15.330 every single system installed is getting these 00:16:15.330 --> 00:16:17.769 same numbers? Maybe we should take a look and 00:16:17.769 --> 00:16:20.870 see if they understand. tip switch setups for 00:16:20.870 --> 00:16:24.830 airflow exactly i had that exact situation happen 00:16:24.830 --> 00:16:27.830 where uh it was thrown up that all our txvs are 00:16:27.830 --> 00:16:30.049 bad yeah i'm like well that doesn't make sense 00:16:30.049 --> 00:16:33.230 given the number that we sell yeah so looking 00:16:33.230 --> 00:16:34.830 through it going back through my call logs i 00:16:34.830 --> 00:16:37.149 was like oh yeah i've talked to five of your 00:16:37.149 --> 00:16:40.090 uppermost technicians and all five of them we 00:16:40.090 --> 00:16:44.309 had to adjust airflow by two three 400 cfm wow 00:16:44.309 --> 00:16:47.809 right So what does that tell you? Yeah. After 00:16:47.809 --> 00:16:50.529 you've already changed your TXV. Yeah. So, yeah. 00:16:50.590 --> 00:16:53.230 And, you know, it used to always be the comparison 00:16:53.230 --> 00:16:56.570 of mini splits to unitary. Right. But now, I 00:16:56.570 --> 00:16:59.029 mean. It's all in the same realm. I mean, what 00:16:59.029 --> 00:17:01.870 do you think? 10 more years? 10 more years and 00:17:01.870 --> 00:17:04.609 everything's an inverter? If that. I've already 00:17:04.609 --> 00:17:06.990 seen one manufacturer that has flipped their 00:17:06.990 --> 00:17:10.369 portfolio. They went from 80 % single stage and 00:17:10.369 --> 00:17:15.369 20 stage and a 20 % inverter to a 20 % single 00:17:15.369 --> 00:17:19.410 stage, two stage for contractor only and 80 % 00:17:19.410 --> 00:17:24.730 inverter in one year. It's a no -brainer. We're 00:17:24.730 --> 00:17:29.220 electrifying America. I don't see a lot of upgrades 00:17:29.220 --> 00:17:31.160 on our grid anywhere. No, we're going to have 00:17:31.160 --> 00:17:33.240 to modulate the load that we put on our grid. 00:17:33.519 --> 00:17:36.160 Yeah, I'm like with you. I don't see new cables 00:17:36.160 --> 00:17:39.440 getting ran. So it's like, yeah, well, we're 00:17:39.440 --> 00:17:41.400 going to have to do something. An inverter is 00:17:41.400 --> 00:17:44.160 a good fix for that. It is. But, I mean, that 00:17:44.160 --> 00:17:47.740 also means we need good surge protection. And 00:17:47.740 --> 00:17:50.519 surge protection is not voltage protection. Right. 00:17:50.839 --> 00:17:53.279 Voltage, I mean, everybody seems to be getting 00:17:53.279 --> 00:17:55.519 on board with installing that surge protector 00:17:55.519 --> 00:17:57.950 with an inverter. Yeah. They forget about the 00:17:57.950 --> 00:18:01.750 ECM fan. True. And why are those still inside 00:18:01.750 --> 00:18:04.930 on its own circuit? Exactly. But on the other 00:18:04.930 --> 00:18:07.730 side of that is that plus or minus 10 % of what 00:18:07.730 --> 00:18:10.190 your nameplate voltage is. If you're not protecting 00:18:10.190 --> 00:18:12.910 that unit from that. Yep. And then you get the 00:18:12.910 --> 00:18:14.690 guy who's like, well, I had a surge protector 00:18:14.690 --> 00:18:17.890 on. Why'd all these boards fry? And I just took 00:18:17.890 --> 00:18:21.549 a call today sitting in class and he has 253 00:18:21.549 --> 00:18:25.200 volts coming in. Wow. Yeah. And it fluctuates. 00:18:25.200 --> 00:18:28.359 It fluctuates crazy. I mean, 20 -volt swings 00:18:28.359 --> 00:18:32.460 on the regular. So if you're not doing that and 00:18:32.460 --> 00:18:34.279 you're not protecting that, yeah, it's going 00:18:34.279 --> 00:18:37.940 to have some problems. That's crazy. Yeah. So 00:18:37.940 --> 00:18:40.500 where can we learn more about your company, what 00:18:40.500 --> 00:18:43.180 you're doing in the industry? Well, we have a 00:18:43.180 --> 00:18:49.119 TSEO online. Okay. I'm sorry, TSC online. Uh, 00:18:49.299 --> 00:18:51.680 that's our website for all our products and stuff. 00:18:51.759 --> 00:18:54.319 We tie in all our service manuals that we have 00:18:54.319 --> 00:18:57.400 for the equipment there. Um, we do have a YouTube 00:18:57.400 --> 00:19:00.079 channel and we're not posting everything yet, 00:19:00.119 --> 00:19:02.059 but we are going to be doing some quick videos 00:19:02.059 --> 00:19:05.099 and stuff like that on there. Just things that, 00:19:05.180 --> 00:19:09.220 you know, if our customers have green guys guys 00:19:09.220 --> 00:19:11.680 that are unfamiliar maybe they couldn't make 00:19:11.680 --> 00:19:14.400 it to a training exactly bam they can watch that 00:19:14.400 --> 00:19:17.220 video real quick and it would be product specific 00:19:17.220 --> 00:19:19.940 yeah just not generalized yeah that product specific 00:19:19.940 --> 00:19:21.680 training is going to be a big deal yeah exactly 00:19:21.680 --> 00:19:26.079 cool um that and like i said uh we regularly 00:19:26.079 --> 00:19:29.319 upon request i go out and do trainings all the 00:19:29.319 --> 00:19:32.519 time so yeah we're just trying to be available 00:19:32.519 --> 00:19:36.640 and that's the big thing i answer my phone Every 00:19:36.640 --> 00:19:40.539 night, on the weekends. If I'm not doing a class 00:19:40.539 --> 00:19:43.400 or already on a call, I answer my phone. I get 00:19:43.400 --> 00:19:46.339 it. That's really what it's all about, man. They 00:19:46.339 --> 00:19:48.680 don't always even need to get an answer. But 00:19:48.680 --> 00:19:50.460 if they have someone to call, they seem to be. 00:19:50.740 --> 00:19:52.880 It's moral support. That's what I love about 00:19:52.880 --> 00:19:55.220 those calls. Yeah. Tech support is really more 00:19:55.220 --> 00:20:00.079 about moral support. Yeah. I mean, I really love 00:20:00.079 --> 00:20:02.359 the fact of how much they appreciate it. Oh, 00:20:02.359 --> 00:20:03.960 absolutely. I literally had a customer tell me, 00:20:03.980 --> 00:20:06.150 I was like, man. I was hesitant about starting 00:20:06.150 --> 00:20:08.130 my own company, but I know with y 'all's team, 00:20:08.309 --> 00:20:11.730 we'll take care of it. Nice. And it's nice to 00:20:11.730 --> 00:20:14.230 see that. Yeah. I completely agree. Well, I appreciate 00:20:14.230 --> 00:20:15.650 you joining us today. Yeah. Thank you.