WEBVTT 00:00:05.160 --> 00:00:06.940 All right, everyone. Thank you for joining us 00:00:06.940 --> 00:00:11.400 on Did You Know? The ESCO HVAC Podcast. So we 00:00:11.400 --> 00:00:14.019 are spending some time with Jamie Quanrud from... 00:00:14.539 --> 00:00:16.480 Residio, how are you doing? Thank you so much for 00:00:16.480 --> 00:00:18.179 the time today. I'm doing great. How are you? 00:00:18.699 --> 00:00:20.859 I'm starting to wear down, to be honest with 00:00:20.859 --> 00:00:23.879 you. It has been an exciting conference. And 00:00:23.879 --> 00:00:28.559 a busy one at that. We have been trying to elevate 00:00:28.559 --> 00:00:31.920 education in the industry. And so we have so 00:00:31.920 --> 00:00:34.920 many schools that are now looking at our industry 00:00:34.920 --> 00:00:37.340 going, okay, a lot of things are changing. Technologies 00:00:37.340 --> 00:00:40.240 are changing. Refrigerants are changing. So we 00:00:40.240 --> 00:00:42.600 got to step up our game. And to do that, we're 00:00:42.600 --> 00:00:44.509 going to need to find the right right resources 00:00:44.509 --> 00:00:48.210 to elevate our education. We need the resources 00:00:48.210 --> 00:00:50.630 to make sure that our contractors that we're 00:00:50.630 --> 00:00:53.429 supplying technicians to are having the resources 00:00:53.429 --> 00:00:57.240 available to them. And so Part of what we do, 00:00:57.340 --> 00:00:59.759 Howard Weiss always likes to say that we're kind 00:00:59.759 --> 00:01:01.500 of like this dating service in the industry. 00:01:02.979 --> 00:01:05.319 We're like the HVAC professional dating service, 00:01:05.480 --> 00:01:08.939 trying to connect everyone with what they need. 00:01:09.120 --> 00:01:12.659 And so in that, we all benefit out of that. So 00:01:12.659 --> 00:01:16.420 let's talk about ways that Resideo is actually 00:01:16.420 --> 00:01:19.780 doing exactly that, working with education in 00:01:19.780 --> 00:01:21.939 our industry. Yeah, you couldn't have set this 00:01:21.939 --> 00:01:24.140 up better. Thank you for that. I promise for 00:01:24.140 --> 00:01:26.620 those of you listening. Did not pay him to say 00:01:26.620 --> 00:01:29.959 those words. That's fantastic. So I've been in 00:01:29.959 --> 00:01:32.980 the industry for 15 years in training the entire 00:01:32.980 --> 00:01:37.260 time. And so love what I get to call a job. Isn't 00:01:37.260 --> 00:01:39.180 it crazy? It is. Somebody pays us to do this. 00:01:39.219 --> 00:01:42.239 I can't believe it. It is fantastic. And one 00:01:42.239 --> 00:01:45.519 of my favorite things is helping to empower what 00:01:45.519 --> 00:01:47.959 we call the next generation of the pro. It is. 00:01:47.959 --> 00:01:50.359 So I lead what we call Resideo Academy, which 00:01:50.359 --> 00:01:53.099 is a technical training offering from Resideo. 00:01:53.219 --> 00:01:55.879 So we go to market with Honeywell. home and first 00:01:55.879 --> 00:01:58.099 alert branded products you probably know that 00:01:58.099 --> 00:02:00.439 we're a manufacturer of the thermostats the zoning 00:02:00.439 --> 00:02:02.719 equipment the things that are probably in your 00:02:02.719 --> 00:02:06.939 house and we learned a couple of years ago This 00:02:06.939 --> 00:02:10.379 was probably pre -COVID. We were facing as an 00:02:10.379 --> 00:02:14.800 industry the potential for a shortage in talent. 00:02:15.180 --> 00:02:17.860 Massive shortage. Yes, and that was before COVID. 00:02:18.000 --> 00:02:21.139 And we have now seen the ramifications of that. 00:02:21.280 --> 00:02:23.919 So as a manufacturer, we really kind of took 00:02:23.919 --> 00:02:26.900 that to heart and said, how can we give back? 00:02:27.039 --> 00:02:31.800 What is our responsibility to help partner with... 00:02:32.189 --> 00:02:34.810 folks like you at esco but also at the college 00:02:34.810 --> 00:02:37.550 level and at the professional contractor level 00:02:37.550 --> 00:02:42.389 how do we help and do our part so i live in minneapolis 00:02:42.389 --> 00:02:47.090 um it was 30 degrees and you know nice and snowy 00:02:47.090 --> 00:02:50.889 earlier this week so vegas is a fantastic change 00:02:50.889 --> 00:02:54.490 of pace yes it is and we have a we have a college 00:02:54.490 --> 00:02:57.430 uh in town that we partner with a couple of years 00:02:57.430 --> 00:03:00.069 ago i walk in with some co -workers and we're 00:03:00.069 --> 00:03:02.939 gonna do a tour. We're going to site visit their 00:03:02.939 --> 00:03:06.240 lab space. Where you at? Yeah. And I had an out 00:03:06.240 --> 00:03:09.280 of body experience. Never had one before, but 00:03:09.280 --> 00:03:10.860 we're kind of walking around. We're looking at 00:03:10.860 --> 00:03:12.740 all the equipment. I'm jealous of what they've 00:03:12.740 --> 00:03:16.340 got. And I look at the wall of all the thermostats 00:03:16.340 --> 00:03:18.979 that these students are using and the newest 00:03:18.979 --> 00:03:21.500 and most of it's Honeywell branded. Fantastic. 00:03:21.759 --> 00:03:24.599 Great. They're using our stuff. There's some 00:03:24.599 --> 00:03:27.120 mercury in there. It was great. But I'm looking 00:03:27.120 --> 00:03:29.199 at this wall and I'm having this out of body 00:03:29.199 --> 00:03:32.219 experience going, the newest thermostat on that 00:03:32.219 --> 00:03:35.699 wall is 25 years old. Exactly. And we, as Resideo, 00:03:35.800 --> 00:03:38.199 just released a new Honeywell Home thermostat 00:03:38.199 --> 00:03:40.560 that needed to be commissioned using a smartphone. 00:03:40.800 --> 00:03:42.819 Absolutely. And I kind of had this experience 00:03:42.819 --> 00:03:46.199 and said to myself, wait a second. how do we 00:03:46.199 --> 00:03:49.699 as a manufacturer help colleges get the latest 00:03:49.699 --> 00:03:53.800 technology not make it cost prohibitive to them 00:03:53.800 --> 00:03:57.240 yeah but how do we also not break the bank ourselves 00:03:57.240 --> 00:04:00.400 yeah so what do we do so we have a couple of 00:04:00.400 --> 00:04:03.840 different industry partnerships we work closely 00:04:03.840 --> 00:04:07.319 with a few organizations um but over the last 00:04:07.319 --> 00:04:11.680 year year and a half we have um been doing some 00:04:11.680 --> 00:04:15.539 voice of the instructor so we came to to this 00:04:15.539 --> 00:04:18.120 conference last year for the first time. We didn't 00:04:18.120 --> 00:04:19.860 know what we were in for. Yeah, most people don't. 00:04:19.879 --> 00:04:22.079 I didn't. We were super excited, but we kind 00:04:22.079 --> 00:04:23.480 of went, we don't know what's going to happen. 00:04:23.620 --> 00:04:27.000 So we brought one of our zoning equipment cases 00:04:27.000 --> 00:04:29.699 that our trainers go out into the field and use. 00:04:30.180 --> 00:04:34.500 And we did some very informal, hey, as an instructor 00:04:34.500 --> 00:04:38.279 at your college, would this equipment work? How 00:04:38.279 --> 00:04:41.990 do you teach? How do you teach smart thermostats? 00:04:42.069 --> 00:04:45.850 How do you teach electricity? How do you teach 00:04:45.850 --> 00:04:49.550 Ohm's Law? All of those things. A lot of the 00:04:49.550 --> 00:04:53.230 conversations that we had last year... went into 00:04:53.230 --> 00:04:56.449 what we built over the last year, which is what 00:04:56.449 --> 00:04:59.370 we're calling an HVAC learning kit. Later this 00:04:59.370 --> 00:05:03.329 year, or excuse me, later this week, available 00:05:03.329 --> 00:05:06.149 for purchase from Resideo through distribution 00:05:06.149 --> 00:05:09.350 will be an HVAC learning kit. We got our hands 00:05:09.350 --> 00:05:15.170 -on ESCO HVAC excellence curriculum, along with 00:05:15.170 --> 00:05:19.189 NCCER curriculum from an HVAC perspective. We 00:05:19.189 --> 00:05:20.970 wanted to understand what was being taught and 00:05:20.970 --> 00:05:24.089 when. And we then essentially went back into 00:05:24.089 --> 00:05:28.269 our lab and said, what products of ours reinforce 00:05:29.310 --> 00:05:33.829 those concepts in class. And how do we as a manufacturer 00:05:33.829 --> 00:05:36.910 reflect that? So what you'll see on the graphic 00:05:36.910 --> 00:05:38.990 that's on this kit, I encourage you to come by 00:05:38.990 --> 00:05:42.449 our booth. Please come by our booth. It's 40 00:05:42.449 --> 00:05:47.750 by 31. It is a fully encapsulated and functioning 00:05:47.750 --> 00:05:50.189 system inside of a house. So you can zone up 00:05:50.189 --> 00:05:53.589 to four zones. There's two thermostats. There's 00:05:53.589 --> 00:05:56.470 working zone dampers. There's lights to indicate 00:05:56.470 --> 00:05:59.759 indoor air quality equipment. installed correctly 00:05:59.759 --> 00:06:03.259 but the thing about this is we've partnered with 00:06:03.259 --> 00:06:06.420 a couple of colleges we've made donations however 00:06:06.420 --> 00:06:10.379 there are 50 states in the union i'm not great 00:06:10.379 --> 00:06:13.519 at math we have there's a lot lacking yes we 00:06:13.519 --> 00:06:16.560 have nine we have 12 colleges in nine states 00:06:16.560 --> 00:06:20.750 there's a small delta between 9 and 50. It's 00:06:20.750 --> 00:06:23.470 a leap. And I said to our leadership team, I 00:06:23.470 --> 00:06:25.970 want us to come next year and say that we have 00:06:25.970 --> 00:06:28.670 a college in every state that has either purchased 00:06:28.670 --> 00:06:32.170 or had donated to them one of these, at least 00:06:32.170 --> 00:06:34.550 one of these boards. Because what comes with 00:06:34.550 --> 00:06:39.290 this are instructor guides. and student lab activities 00:06:39.290 --> 00:06:42.610 we want to make a way so that the next generation 00:06:42.610 --> 00:06:46.990 who is in these incredible programs already learning 00:06:46.990 --> 00:06:50.490 about what they need to know but they're getting 00:06:50.490 --> 00:06:54.189 the latest information from us as a manufacturer 00:06:54.189 --> 00:06:57.550 and when they join the industry their future 00:06:57.550 --> 00:07:01.310 employer doesn't have to spend six months retraining 00:07:01.310 --> 00:07:04.250 yes yeah they're ready to go they've already 00:07:04.250 --> 00:07:06.529 got it yes and they as they should i mean we 00:07:06.529 --> 00:07:09.610 look at these technologies and even if our instructor 00:07:09.610 --> 00:07:11.689 hasn't worked with these technologies we get 00:07:11.689 --> 00:07:14.490 it right many of us come out of the field we 00:07:14.490 --> 00:07:16.910 go into training we teach what we know hopefully 00:07:16.910 --> 00:07:18.829 we're doing continuing education hopefully we're 00:07:18.829 --> 00:07:21.610 here learning about these products but then trying 00:07:21.610 --> 00:07:24.990 to teach that is a little bit different right 00:07:24.990 --> 00:07:28.550 and so having pre -made curriculum and content 00:07:28.550 --> 00:07:30.910 that's like the bread and butter yeah you know 00:07:30.910 --> 00:07:33.490 that if if i can have something that i can bring 00:07:33.490 --> 00:07:35.670 into my classroom ready to go with curriculum 00:07:36.519 --> 00:07:38.160 and i can take a little bit of time and get to 00:07:38.160 --> 00:07:41.019 know it well myself then i can go out in a classroom 00:07:41.019 --> 00:07:44.860 and i look great right i have partnered with 00:07:44.860 --> 00:07:48.879 a manufacturer on curriculum for state -of -the 00:07:48.879 --> 00:07:50.420 -art technologies that you're going to encounter 00:07:50.420 --> 00:07:52.560 when you go in the field and by the way those 00:07:52.560 --> 00:07:55.379 phones that we're not supposed to use in class 00:07:55.379 --> 00:07:58.120 break them out i'm gonna i'm gonna show you what 00:07:58.120 --> 00:08:00.560 we actually do what our industry does with phones 00:08:00.560 --> 00:08:03.180 and how we communicate by the way you're actually 00:08:03.180 --> 00:08:04.860 going to get a talk yeah but you're going to 00:08:04.860 --> 00:08:07.779 be talking to a piece of equipment and you're 00:08:07.779 --> 00:08:10.399 going to interact and you can sit there and get 00:08:10.399 --> 00:08:13.079 it done in a short amount of time or you can 00:08:13.079 --> 00:08:16.019 spend a few hours getting to know all of the 00:08:16.019 --> 00:08:18.819 internal functions like playing a game and you 00:08:18.819 --> 00:08:20.980 want to go in and you want to learn every aspect 00:08:20.980 --> 00:08:23.879 and every submenu. We're actually going to let 00:08:23.879 --> 00:08:26.019 you do that in here for fun. And think about 00:08:26.019 --> 00:08:29.300 it. We're giving you real -time practice to what 00:08:29.300 --> 00:08:31.759 your actual future customer is going to be interested 00:08:31.759 --> 00:08:34.149 in. They're going to want this stuff in their 00:08:34.149 --> 00:08:36.169 own homes. So why don't you practice on that 00:08:36.169 --> 00:08:39.990 equipment while you're in class learning? Yeah. 00:08:40.309 --> 00:08:43.750 Go home. Go, hey, mom, dad, guess what I learned 00:08:43.750 --> 00:08:45.629 today? Look what I learned. That new thermostat 00:08:45.629 --> 00:08:47.649 you've been looking at? Let me show you something 00:08:47.649 --> 00:08:49.230 even better that I just finished learning in 00:08:49.230 --> 00:08:50.929 class. Yeah. And I'll show you how it actually 00:08:50.929 --> 00:08:53.429 operates. Yeah. The other investment we're getting 00:08:53.429 --> 00:08:55.970 ready to make in our industry is we're getting 00:08:55.970 --> 00:08:59.389 ready to launch a badging program. Digital badging? 00:08:59.509 --> 00:09:00.990 Yeah, digital badging. Have you talked to Renee 00:09:00.990 --> 00:09:03.259 yet? We're going to have to talk. Oh, my gosh. 00:09:03.299 --> 00:09:04.340 I can't wait. Like everything you're saying, 00:09:04.419 --> 00:09:07.759 I'm like, HVACR Learning Network, digital badging. 00:09:07.879 --> 00:09:09.639 Yeah, one of the things we want to make available 00:09:09.639 --> 00:09:13.019 to our college partner schools is we want those 00:09:13.019 --> 00:09:17.019 for free. Yeah. Earn that digital badge and say, 00:09:17.159 --> 00:09:20.580 you know what, I'm a specialist in these industry 00:09:20.580 --> 00:09:24.500 standards, and this is what I know. Yeah. So 00:09:24.500 --> 00:09:27.679 I have been learning this. This was slightly 00:09:27.679 --> 00:09:29.419 new for me. It was a perspective I hadn't thought 00:09:29.419 --> 00:09:32.399 about. But I spend a lot of time studying generations. 00:09:32.639 --> 00:09:35.139 You know, how to effectively communicate to different 00:09:35.139 --> 00:09:37.899 generations. And Gen Z and Alpha have been my 00:09:37.899 --> 00:09:41.200 primary targets recently. Fascinating. It really 00:09:41.200 --> 00:09:44.259 is fascinating. And I was sitting in with one 00:09:44.259 --> 00:09:47.460 of our most successful contracting companies 00:09:47.460 --> 00:09:55.200 in the United States that has a near zero technician 00:09:55.200 --> 00:09:59.279 shortage, right? Okay. They don't search for 00:09:59.279 --> 00:10:01.039 technicians. Technicians come to them. Okay. 00:10:01.100 --> 00:10:03.799 Where are they located? So it's a larger, it's 00:10:03.799 --> 00:10:05.620 a commercial service company. Okay. And so it 00:10:05.620 --> 00:10:07.139 was talking about how does that strategy work? 00:10:07.379 --> 00:10:09.639 Like what is the success of that? And I said, 00:10:09.679 --> 00:10:15.440 well, it really is one thing. We build a resume 00:10:15.440 --> 00:10:21.080 for every technician so that they can see their 00:10:21.080 --> 00:10:23.820 progression and they can see a path of success 00:10:23.820 --> 00:10:28.039 because in particularly Z, alphas. That alpha 00:10:28.039 --> 00:10:30.220 is a whole other animal. But Gen Z in particular, 00:10:30.500 --> 00:10:34.840 they see success as like a potential thing they 00:10:34.840 --> 00:10:37.559 can do. They want to know how to get there. And 00:10:37.559 --> 00:10:40.159 if you don't give them the pass and show them 00:10:40.159 --> 00:10:42.100 things to be successful, you're really going 00:10:42.100 --> 00:10:45.220 to struggle retaining them, right? And so when 00:10:45.220 --> 00:10:47.460 we can do that and we can actually start showing 00:10:47.460 --> 00:10:51.700 these paths and... giving digital recognitions 00:10:51.700 --> 00:10:54.059 right like what's social media about it's about 00:10:54.059 --> 00:10:55.639 recognition for things that i've accomplished 00:10:55.639 --> 00:10:59.700 yeah let them show off what they know yes how 00:10:59.700 --> 00:11:02.519 cool is that right and so now we're actually 00:11:02.519 --> 00:11:06.899 doing education yeah that has something i can 00:11:06.899 --> 00:11:10.000 show for it that i can layer on top of my other 00:11:10.520 --> 00:11:12.879 digital badges and recognition certifications. 00:11:12.879 --> 00:11:14.639 And think about that as you join the industry, 00:11:14.799 --> 00:11:18.179 you get your first job and your future employer 00:11:18.179 --> 00:11:20.940 already knows what you know. Yeah, exactly. You 00:11:20.940 --> 00:11:23.080 know, there was a time in our industry where, 00:11:23.200 --> 00:11:28.460 so when I was teaching contractors, right? So 00:11:28.460 --> 00:11:30.740 I was, maybe if I was doing a onboarding for 00:11:30.740 --> 00:11:34.580 a new contractor and the contractor wanted me 00:11:34.580 --> 00:11:36.460 to do classes, like I need to know what kind 00:11:36.460 --> 00:11:39.159 of talent you have yeah right so i'm going to 00:11:39.159 --> 00:11:40.840 give you an assessment test for every one of 00:11:40.840 --> 00:11:45.299 your technicians and the question was why do 00:11:45.299 --> 00:11:48.059 we do that i was like okay so for generations 00:11:48.059 --> 00:11:51.799 residential contractors have relied on years 00:11:51.799 --> 00:11:54.519 of experience as the qualification for their 00:11:54.519 --> 00:12:00.460 value yeah how do you know that you have two 00:12:00.460 --> 00:12:05.129 technicians that have 15 years experience Do 00:12:05.129 --> 00:12:09.090 you know if one technician has had 15 years of 00:12:09.090 --> 00:12:11.149 the same bad habits they learned in the first 00:12:11.149 --> 00:12:14.629 year or 15 years of continual growth, a lot of 00:12:14.629 --> 00:12:16.629 times we would get certificates of completion 00:12:16.629 --> 00:12:19.149 for taking a course. And then what happened with 00:12:19.149 --> 00:12:21.049 them? Nobody else looked at them. Mom put them 00:12:21.049 --> 00:12:24.090 in a frame. Maybe. Maybe, or they ended up in 00:12:24.090 --> 00:12:27.330 a folder. Gone. First move, their history. So 00:12:27.330 --> 00:12:29.909 when we start implementing digital badging for 00:12:29.909 --> 00:12:33.250 completions of courses, and now you have something 00:12:33.250 --> 00:12:37.250 that, exactly directly on to your next job the 00:12:37.250 --> 00:12:39.049 rest of your career these are things that you 00:12:39.049 --> 00:12:41.470 have achieved and it's absolutely brilliant i'm 00:12:41.470 --> 00:12:43.669 thinking and we should be we should be celebrating 00:12:43.669 --> 00:12:47.549 that absolutely and i'm a i'm a contractor and 00:12:47.549 --> 00:12:49.809 i'm looking for a technician right i know what 00:12:49.809 --> 00:12:52.610 i'm going to be selling okay this is my product 00:12:52.610 --> 00:12:56.149 lineup and by the way uh all of this generation 00:12:56.149 --> 00:12:57.970 of equipment is going to be getting this type 00:12:57.970 --> 00:13:01.950 of a thermostat and I wouldn't mind if you all 00:13:01.950 --> 00:13:04.129 knew what you're doing with these things. Well, 00:13:04.210 --> 00:13:05.529 what if you have someone coming right out of 00:13:05.529 --> 00:13:07.629 school going, oh, by the way, I just finished 00:13:07.629 --> 00:13:09.990 those and I got a certificate and a digital badge 00:13:09.990 --> 00:13:11.789 showing that I completed this course. And as 00:13:11.789 --> 00:13:14.649 a homeowner, what peace of mind are you providing 00:13:14.649 --> 00:13:18.669 to say, yep, look at what I earned along the 00:13:18.669 --> 00:13:22.610 way. I see digital badging being like a staple 00:13:22.610 --> 00:13:24.330 of our industry going forward. We're very excited. 00:13:25.080 --> 00:13:27.700 yeah i mean it's like that whole portfolio like 00:13:27.700 --> 00:13:30.559 what do you know you know we're in an age of 00:13:30.559 --> 00:13:33.519 the easy button as a consumer if there's an easy 00:13:33.519 --> 00:13:36.159 button for who's coming to work on my system 00:13:36.159 --> 00:13:39.159 like we're already using these kind of tools 00:13:39.159 --> 00:13:44.000 like most of our professional uh business software 00:13:44.000 --> 00:13:46.379 is using tools that shows you the technician 00:13:46.379 --> 00:13:48.440 that's coming to see you, maybe a little bit 00:13:48.440 --> 00:13:50.600 of biography. But what if you've seen that person 00:13:50.600 --> 00:13:53.059 and you've seen everything that they were already 00:13:53.059 --> 00:13:55.360 qualified to go? They're coming to install a 00:13:55.360 --> 00:13:58.000 residual thermostat at my house and they've already 00:13:58.000 --> 00:14:00.179 been trained and certified on that. Great. Thank 00:14:00.179 --> 00:14:02.399 you for sending the right person. Fabulous. I 00:14:02.399 --> 00:14:06.679 have confidence. Yeah, exactly. Okay. Yeah, you 00:14:06.679 --> 00:14:08.120 got my attention. I got to go check this thing 00:14:08.120 --> 00:14:10.559 out. Can't wait to see you at the booth. And 00:14:10.559 --> 00:14:12.940 if anybody listening wants to know more information, 00:14:13.139 --> 00:14:14.899 you have to know where to go. Please contact 00:14:14.899 --> 00:14:17.840 me or find the information on our website. Okay. 00:14:17.960 --> 00:14:20.700 Within a matter of days, that will be available 00:14:20.700 --> 00:14:23.299 for purchase. We are so excited. And this is 00:14:23.299 --> 00:14:25.879 just the first round and the first generation 00:14:25.879 --> 00:14:29.080 from us. We are here to stay. We are investing 00:14:29.080 --> 00:14:31.580 in this industry and we are excited about empowering 00:14:31.580 --> 00:14:34.080 the next generation of the professional. I am 00:14:34.080 --> 00:14:35.580 too. These are the kind of partnerships we like. 00:14:35.690 --> 00:14:37.970 find. Companies that are just looking at the 00:14:37.970 --> 00:14:40.169 industry going, you know what? We all have a 00:14:40.169 --> 00:14:43.149 lot to learn. We are all going to get there, 00:14:43.230 --> 00:14:46.549 but we all have things that we're going to assist 00:14:46.549 --> 00:14:49.529 the industry in moving forward. And this is a 00:14:49.529 --> 00:14:51.730 tool for assisting that. And we have to do our 00:14:51.730 --> 00:14:54.950 part. As a manufacturer, we need to do our part 00:14:54.950 --> 00:14:58.309 to make sure that the students and the instructors 00:14:58.309 --> 00:15:01.049 have the right information. So here's how we're 00:15:01.049 --> 00:15:05.960 going to do that. Yeah. In an age of An age of 00:15:05.960 --> 00:15:10.360 misinformation that is about as available as 00:15:10.360 --> 00:15:12.779 correct information, it's easy to get the wrong 00:15:12.779 --> 00:15:14.460 stuff. And so that's why I always encourage people, 00:15:14.620 --> 00:15:17.759 go firsthand. That firsthand information, who 00:15:17.759 --> 00:15:19.720 created, engineered, manufactured these things, 00:15:19.820 --> 00:15:21.740 that's where your correct information is at. 00:15:22.139 --> 00:15:25.899 And yeah, this is going to be really good. Well, 00:15:25.899 --> 00:15:27.320 thank you so much for the time today. Thank you. 00:15:27.480 --> 00:15:29.820 Jamie, where do people go to learn more about 00:15:29.820 --> 00:15:32.080 this? So if you want to learn more about training, 00:15:32.220 --> 00:15:35.360 go to academy .residio .com for more information. 00:15:35.940 --> 00:15:37.940 Simple as that. Thank you so much. Appreciate 00:15:37.940 --> 00:15:39.019 you. Appreciate the time.