WEBVTT

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Well, hello, everyone. Thank you for joining

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us once again on Did You Know, the ESCO HVAC

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podcast. This episode brought to you by UEI Test

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Instruments. Louise Kellar, how are you doing

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today? I am doing great. I mean, how can you

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be going wrong? We are in Las Vegas at the 2025

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Educators Conference. on St. Patrick's Day. I

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know. So like when Howard and Eugene were mentioning

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that, you know, we're going to have, Monday is

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going to be on St. Patrick's Day. I'm like, oh

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yeah. I mean, I guess I can put it on for this

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one too. Let me see. Might actually be able to

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get this in camera. I got the whole hat and everything.

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That's a little too big. But yeah. So having

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fun on St. Patrick's Day in Las Vegas with, I

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don't even know how many. people we ended up

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actually having in registration. I haven't even

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went over to check what the phone numbers were.

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A lot, a lot, a lot, a lot of people here. It's

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been an amazing time so far, right? Like we've

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made it through the opening ceremonies last night.

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and today bright and early if uh if you haven't

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gotten to attend by the way they start their

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breakfast at 5 30 this morning so and session

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started at six so it's already been a jam -packed

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day and we aren't till noon yet yeah and that's

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like 10 30 so yeah so much going on but you brought

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up a great point like how do we find our like

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our voice or our place in the industry and that

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is such an interesting question you know like

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when i step back and think about like my own

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place like had like how did i get where i'm at

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uh it was i think i just i kind of ended up here

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it was definitely not the plan to be here you

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know i i guess when i think back about it like

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you know because i i started as a young man you

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know TV, radio, film was what I thought I was

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interested in. So I had my own little mobile

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DJ business. Went to school for that for a year.

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Decided it wasn't me. Got into the trades. And

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then 25 years later, 7 years later, then I'm

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going, oh, I can actually use some of those skills

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that I had early in life that go hand in hand

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with this experience that I had in HVAC. And

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now I'm doing this crazy thing that's a combination

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of them. And I'm like... It's a very different

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place than I thought I'd be a technician my entire

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life. And that didn't happen. And that seems

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to be very, very common in our industry. And

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so tell me about yours. Tell me about your venture.

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Well, you know, I didn't come from the HVAC industry.

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I didn't ever think this was the industry that

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I personally would get into. I didn't even think

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I would probably even be tangential to a skilled

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trade. But my background was a lot of retail.

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retail management, and then optical before I

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came to UEI test instruments. And so my origin

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story of how I got here was dumb luck, maybe

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a little bit. Like UEI opened up in Indianapolis.

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I was able to interview with them, join the team.

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And almost 10 years later, I am still here because

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I don't think there's another industry that I

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will enjoy nearly as much. not coming from that

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industry. And over the years, getting to experience

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all of the different shows, getting to learn

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the contractors and getting to know how many

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facets there really are to this industry. And

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I think people really miss that. And so like

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when we're at Educators Conference here, there

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are so many different classes. Yeah, almost a

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hundred. A hundred, right, right. and so you

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know i specialize in test instruments but i have

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passions within those test instruments right

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i spend a lot of my time talking about the dangers

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of co and how to do combustion analysis i found

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out that through the years though i truly have

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a passion because there was something that finally

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sparked there was that connection of when i talk

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about the dangers of co it's colorless it's tasteless

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it's odorless For most people, if you say the

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words carbon monoxide or CO, there's something

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that registers for them, but they don't necessarily

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really understand all of those dangers. So for

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me, I became really passionate about that because

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I don't want to have people who could be sick

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or, you know... Suffering the consequences. Exactly.

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And then you go to a show like this, right? And

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there's people that specialize just specifically

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in... airflow they're specifically in you know

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refrigeration there there's so many different

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facets of this industry and i think when you

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find your voice or you find what you're passionate

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about run with that yeah exactly because it is

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it is amazing when you get to see those light

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bulbs go off for people And who knew? Even though

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HVACR, that is such a broad range of things.

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Oh, yeah, it's incredibly wide. So wide, but

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there's so much crossover through it. But go

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with what you're really passionate about, what

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really sparks you. Because I've also found that

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when you're talking about the things that really

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get you motivated, it's much easier to motivate

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other people. Isn't it, though? It is. Yeah.

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And when you're able to motivate other people,

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you're going to spur them to want to learn more,

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right? Like there are so many things like I've

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had, you know, a few things that have kind of

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started off as like we've joked about, you know,

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wanting to be able to do something. And then...

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We're going to make it happen. And then I learned,

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oh, my gosh, there's a whole other side to this

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that I didn't even know was going to happen.

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Well, now I got to go do some more research.

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And now I've spurred more learning. And it's

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just absolutely fascinating. And so, like, I

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think for me, finding that voice within this

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industry was hugely important. Because, again,

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your passion helps teach others. We all, at the

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end of the day, want to be able to elevate the

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entire industry and make it better. You know,

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that's so crazy when you mention that, because

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like what I do now, I feel like I spend a lot

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of time talking about like new technologies.

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But when you say that, like when you find your

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voice, now that I look back. i can remember my

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voice right i i can remember back when i was

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excited when a new controller would come out

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for you know a new reach in freezer and you know

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some kind of a new electronic control came out

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and i was like oh that's interesting and but

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then i'd have other people that i worked with

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were like you really like working on that stuff

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i'm like yeah this is interesting isn't this

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interesting to you and many times it's like no

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that's like challenging and i'm like no no no

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it's not it's interesting And then now, you know,

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fast forward, that was like the beginning of

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my voice. I didn't know that, though, at the

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time. And so you're 100 % right. If we can recognize

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that voice, that little thing that we actually

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care about, that we have passion for, that one

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thing can take us through an entire career in

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many different places. And it keeps helping you

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be motivated, right? It does. Because you didn't

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realize that was your voice, but... Now you're

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all about new technology all of the time, right?

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And it makes you really excited. And your excitement

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is contagious. Yeah, exactly. You're able to

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share that with other people and be able to get

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to a broader range. And you might find that student,

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that teacher that suddenly found their passion.

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Because you energize them. And it's fantastic.

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I love coming to this conference. I have always

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said that I've always enjoyed coming to the Educators

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Conference. But, you know, this is the first

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year that I've been on our training site. A hundred

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percent for the first year. And, you know, last

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night we were both up there as a congratulations.

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Congratulations. You were able to use all of

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your skills from your previous and energize and

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just make this show possible to make your Did

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You Know podcast, which I love listening to,

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possible. And that was where your passion, you

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found what sparked and what worked really well

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for you. And I think this conference also allows

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us to find what motivates us or where our sparks

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might come from. I can go to all of the class.

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Well, I can't go to all of them. I don't think

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they're, they're, they're butted up against each

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other a little bit. So I can't go to all of them,

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but you know, I can see a little bit of maybe

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some of the sides of the industry that I don't

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know as much about. Exactly. So I think sparking

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that, finding what it is and then being able

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to pass that along because it will just continuously

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help spur the education of the next generation.

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That's so crazy because you're right. Like when

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I came here that first year, I started teaching.

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I can't remember if it was 18 or 19. I think

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it was 19. I think I started teaching at Johnstone

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in 18. And then March of 19, they sent me to

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this conference as a new instructor. And I was

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so green. Like I was, I didn't know. Greener

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than you are right now. That's a great point.

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I might've been green in the face. Oh, okay.

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Not green in the outfit. All right. But coming

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here. I was able to see all, you're right, see

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all those different passionate people that were

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incredibly good at what they do, but it's because

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they were passionate about those things and realized

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that it's not just like a piece that you become

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good at. It's like you can find your own piece

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to become good because there's so many things.

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But all of those pieces, they come together to

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make an amazing industry. And it's a beautiful

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industry. almost an unseen industry though because

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if you did your job all very very well you don't

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really see it you know you're gonna feel it right

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but people don't necessarily think about that

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um but i'm just i'm really passionate like i'm

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really glad that i found what motivated me in

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this industry because it has only helped to not

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only craft better presentations to be able to

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do more education but to branch out and find

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out that there are other things within this industry

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that are just mind -blowing to me and that's

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why i was like when we can take that energy and

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what sparks us we're going to be able to motivate

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more people and we know that we need more people

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yeah so i guess the moral of the story is whatever

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that thing is even if it's not interesting to

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the people around you it could be your thing

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and hone in on that. Learn as much about that

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one thing, that one part, that one procedure.

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Learn as much as you can because there's a really

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good chance that down the road you might be the

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person for that that everyone comes to. Yeah,

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and we see it. We see it. We see it with some

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of the influencers in the industry, right? Like

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if you really think about it, most of the people

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that were on that stage in the top 25, they have

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a specialty yeah oh you're right sure that's

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wow and thought of it from that way but you're

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right they all yeah huh so that specialty has

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actually been the driving force to become a great

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educator now we're getting somewhere yeah it's

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it's that that passion right and then you put

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all of those pieces together And one of the things

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that I always say, and again, another part of

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all of the people that I've been fortunate enough

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to meet is, I don't think you can be an expert

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on everything all of the time. Absolutely not.

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It would be overwhelming. And I know there are

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some people who are amazing and have super high

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levels, but you don't have to always be the expert,

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but you need to know who you can... reach out

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to like you want to talk about the dangers of

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carbon monoxide poisoning and how to do combustion

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analysis i will talk to you all day long about

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that but that's where my passion lies and that's

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what i want to spread and that's what i want

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to talk about you know i also uh tomorrow i'll

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be doing the presentation on just the basics

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getting back to the basics and understanding

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why all of these symbols on your meter are important

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because With new changing technologies, there's

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features that may have been on your meter, but

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you never used them because you didn't necessarily

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need to use them. And now you need to use them.

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So even revisiting back to some of those basics

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to get people excited about things. Yeah, no,

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so true. Man, I mean, really now. Oh, yeah. I'm

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sitting here thinking about like. Really, because

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you think about like when we become passionate

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about something and we start getting better at

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understanding that one thing, like that thing

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that becomes ours. And then that passion in return

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drives us to be even better because we start

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becoming more comfortable with it. And as we

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become more comfortable, we become more confident

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in it. And as we become more confident, now we

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become more willing to share that information.

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And then all of a sudden we're sharing that information

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with everyone. and we've created a place in the

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industry for ourselves. Yeah. It's amazing. That's

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a simple roadmap if we think about that. Yeah.

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So that's the encouragement. Everyone listening,

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think about that thing that you like to do because

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there are things within our jobs that we do not

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like. I don't care what part of our industry

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you work in. There's things that you don't like

00:14:21.740 --> 00:14:25.070
to do. I can tell you. I cannot stand to crawl

00:14:25.070 --> 00:14:27.110
in a crawl space and find dead animals. It's

00:14:27.110 --> 00:14:29.070
like the worst thing ever to have to dig your

00:14:29.070 --> 00:14:30.830
way through a crawl space with a shovel. That

00:14:30.830 --> 00:14:33.789
ain't fun. But there's things about it that are

00:14:33.789 --> 00:14:37.169
really cool and really fun and really interesting.

00:14:37.549 --> 00:14:41.029
And so if you hone in those things that you enjoy

00:14:41.029 --> 00:14:44.750
and you surround yourself with education and

00:14:44.750 --> 00:14:48.769
like -minded people and you start sharing that

00:14:48.769 --> 00:14:51.789
information, you're on the right path. Yeah.

00:14:52.889 --> 00:14:55.889
I'm a big fan of being a cheerleader. Yeah. Because

00:14:55.889 --> 00:14:58.190
if you can cheer somebody on, you can elevate

00:14:58.190 --> 00:15:01.610
the industry, make everybody better, share the

00:15:01.610 --> 00:15:05.090
knowledge that you have. Because right now, we've

00:15:05.090 --> 00:15:07.549
talked about it for years, a deficit in the industry.

00:15:07.990 --> 00:15:11.190
Absolutely. Don't hold that information. Share

00:15:11.190 --> 00:15:13.769
it out freely. Give it back. give it back because

00:15:13.769 --> 00:15:16.889
the the experience that's out there the things

00:15:16.889 --> 00:15:20.029
and you might be also sparking the next generation

00:15:20.029 --> 00:15:23.090
to find what their passion is and you said there's

00:15:23.090 --> 00:15:25.009
things that you don't like right you don't want

00:15:25.009 --> 00:15:27.889
to go in that crawl space and neither do i and

00:15:27.889 --> 00:15:31.529
this is why i'm where i'm at right and that's

00:15:31.529 --> 00:15:35.610
okay yeah but if you've gotten to fix something

00:15:35.610 --> 00:15:39.470
that was broken for somebody did it make it that

00:15:39.470 --> 00:15:43.090
joy on their face when it's you know when they're

00:15:43.090 --> 00:15:45.629
in a comfortable temperature, that look on their

00:15:45.629 --> 00:15:47.710
face, right? You've solved their problem, created

00:15:47.710 --> 00:15:49.730
that solution. That helps motivate you, I bet,

00:15:49.850 --> 00:15:52.350
right? That satisfaction of getting that job

00:15:52.350 --> 00:15:56.950
done. That's right. So you can even turn some

00:15:56.950 --> 00:15:59.049
of the things you don't love into a little bit

00:15:59.049 --> 00:16:01.389
of things that kind of spark you a little bit.

00:16:01.549 --> 00:16:04.179
Yeah, because we've got classes this year. that

00:16:04.179 --> 00:16:07.299
are nowhere near being technical they're very

00:16:07.299 --> 00:16:10.519
much like communication skills and they come

00:16:10.519 --> 00:16:13.059
from people who have learned to be good communicators

00:16:13.059 --> 00:16:15.059
and they've made that their passion and they're

00:16:15.059 --> 00:16:17.600
here in the industry sharing their knowledge

00:16:17.600 --> 00:16:20.299
sharing their experiences all because they had

00:16:20.299 --> 00:16:23.240
an interest in communicating with people or doing

00:16:23.240 --> 00:16:27.960
something so that's it that's your mission as

00:16:27.960 --> 00:16:30.940
you're listening to this podcast i want you to

00:16:30.940 --> 00:16:34.320
find that one thing And if you're finding that

00:16:34.320 --> 00:16:38.179
one thing, let me know. Share it. I'd love to

00:16:38.179 --> 00:16:40.240
hear it too. Absolutely. Put it in the comments.

00:16:40.299 --> 00:16:43.120
Let us know if you have found that thing. And

00:16:43.120 --> 00:16:44.500
if you're looking for any of those resources,

00:16:44.620 --> 00:16:47.139
you reach out to us and we will see if we can't

00:16:47.139 --> 00:16:49.360
connect you to the right people that we know

00:16:49.360 --> 00:16:51.840
because we want you all to grow along with us.

00:16:53.040 --> 00:16:55.480
Dang, how'd we get here, Luis? This is like deep

00:16:55.480 --> 00:16:57.919
conversation. Well, you're welcome. I thought

00:16:57.919 --> 00:16:59.860
we needed to change it up a little bit, right?

00:17:00.039 --> 00:17:01.820
Like I thought, you know, there's something,

00:17:01.940 --> 00:17:03.899
there is something about that though, because

00:17:03.899 --> 00:17:07.059
I was thinking about that a lot before the top

00:17:07.059 --> 00:17:10.660
25 ceremony. Yeah. Oh, you're right. And it was,

00:17:10.779 --> 00:17:14.420
how did I get here? Where in the heck am I up

00:17:14.420 --> 00:17:18.359
here? Do I know Lake? Do they really know me?

00:17:18.779 --> 00:17:24.059
Right, Lake? But no, I think that was good. I

00:17:24.059 --> 00:17:26.599
think it was a little change of pace. Yeah, absolutely.

00:17:26.900 --> 00:17:29.420
So for everyone listening, how do we learn more

00:17:29.420 --> 00:17:32.480
about UEI test instruments and what's going on

00:17:32.480 --> 00:17:36.220
with UEI? Well, you can visit our website, ueitest

00:17:36.220 --> 00:17:39.390
.com. You can give us a call. We have an 800

00:17:39.390 --> 00:17:44.809
number, 800 -547 -5740, and brace yourself for

00:17:44.809 --> 00:17:48.769
this. We have real people. Humans? We have humans

00:17:48.769 --> 00:17:51.809
that answer the phone. In fact, you know what?

00:17:51.910 --> 00:17:54.990
Even we have a chat now. We have now a chat feature

00:17:54.990 --> 00:17:58.690
on our website. it's actually manned by real

00:17:58.690 --> 00:18:01.950
people. Oh, wow. Like, it's not auto responses.

00:18:01.950 --> 00:18:05.470
Not all AI. Right, it is not. Very cool. So for

00:18:05.470 --> 00:18:07.410
those of you who like talking to real people,

00:18:07.569 --> 00:18:10.430
I obviously like talking. You know, you can reach

00:18:10.430 --> 00:18:12.630
out to us. The 800 number can get you connected

00:18:12.630 --> 00:18:16.190
to us. We'll be happy to answer any questions

00:18:16.190 --> 00:18:21.049
that you might have about ueitest .com. And if

00:18:21.049 --> 00:18:23.529
you still can't find me, you can find me on the

00:18:23.529 --> 00:18:25.930
social medias, a lot on LinkedIn and on Facebook.

00:18:26.619 --> 00:18:30.099
Louise Keller. And if you still can't find me

00:18:30.099 --> 00:18:32.680
through all of that, call the fine folks at ESCO

00:18:32.680 --> 00:18:34.500
and they'll get you in touch with me. You bet

00:18:34.500 --> 00:18:36.299
we will. All right, everyone. Thanks for joining

00:18:36.299 --> 00:18:37.779
us. Thank you, Louise. Thank you.