WEBVTT 00:00:04.879 --> 00:00:06.580 All right, everyone. Thank you so much for joining 00:00:06.580 --> 00:00:09.619 us once again on Did You Know? The ESCO HVAC 00:00:09.619 --> 00:00:12.000 Podcast. So we're spending some time again with 00:00:12.000 --> 00:00:14.480 Rob Larson. Rob, how are you? Good. How are you? 00:00:15.240 --> 00:00:17.760 I'm doing great. You know, we just had an episode 00:00:17.760 --> 00:00:21.399 not too long ago that we did at the... HVAC Excellence 00:00:21.399 --> 00:00:24.039 National HVACR Education Conference. But there's 00:00:24.039 --> 00:00:25.739 so many other topics that we can talk about. 00:00:25.879 --> 00:00:28.940 I'm actually broadcasting today from SkillsUSA 00:00:28.940 --> 00:00:31.899 competition down here in Atlanta, Georgia. We're 00:00:31.899 --> 00:00:34.619 working with technicians to understand new technologies 00:00:34.619 --> 00:00:38.100 and ways that we can be more efficient at the 00:00:38.100 --> 00:00:40.600 work that we do. One of the things that gets 00:00:40.600 --> 00:00:43.039 overlooked in our industry way too often is the 00:00:43.039 --> 00:00:46.130 proper commissioning of systems. And it's interesting 00:00:46.130 --> 00:00:48.490 that when you work on the water side and you're 00:00:48.490 --> 00:00:50.289 in the boiler side, there's commissioning requirements 00:00:50.289 --> 00:00:54.890 for every installation. But in HVAC, we're not 00:00:54.890 --> 00:00:57.929 really there yet, but we can be and we should 00:00:57.929 --> 00:01:01.149 be. So, Rob, let's talk a little bit about like 00:01:01.149 --> 00:01:03.829 your training programs and talk about commissioning 00:01:03.829 --> 00:01:08.400 and some proper practices. Okay, so. the most 00:01:08.400 --> 00:01:11.420 like you said commissioning is is the top thing 00:01:11.420 --> 00:01:14.159 that manufacturers are pounding us for when it 00:01:14.159 --> 00:01:17.099 comes to training yeah they most manufacturers 00:01:17.099 --> 00:01:19.799 are putting in their literature at the end of 00:01:19.799 --> 00:01:23.700 the book just it's literally two pages two pages 00:01:23.700 --> 00:01:26.859 easy to fill out most of the information is just 00:01:26.859 --> 00:01:29.120 to customers information and a model and serial 00:01:29.120 --> 00:01:32.379 number right so that's kind of what they're looking 00:01:32.379 --> 00:01:36.400 for you to record some measurements so the passion 00:01:36.400 --> 00:01:41.459 i have with commissioning, it gets pretty deep. 00:01:41.519 --> 00:01:43.739 I don't know how, but I just, whenever I talk 00:01:43.739 --> 00:01:47.920 about a customer and I do most of what I do is 00:01:47.920 --> 00:01:51.180 tech support for, for an HVAC distributor, general 00:01:51.180 --> 00:01:55.719 appliance plant. So when a customer comes in 00:01:55.719 --> 00:01:58.260 and he purchased a furnace coil condenser from 00:01:58.260 --> 00:02:01.079 us, I have an opportunity to see this equipment 00:02:01.079 --> 00:02:04.340 go out our door, you know, and when I see that 00:02:04.340 --> 00:02:07.469 equipment leave, it's brand new equipment. it's 00:02:07.469 --> 00:02:10.169 all in a box pretty much not bothering anybody 00:02:10.169 --> 00:02:13.030 just sitting there waiting to be brought to life 00:02:13.030 --> 00:02:17.030 right percent so it goes out the door these guys 00:02:17.030 --> 00:02:20.810 install it and you know once they're done they 00:02:20.810 --> 00:02:23.009 usually turn it on and they run away and they 00:02:23.009 --> 00:02:26.110 don't do the proper commissioning then then i'll 00:02:26.110 --> 00:02:28.650 get the call a week later and they'll tell me 00:02:28.650 --> 00:02:30.729 all about how it worked great when they started 00:02:30.729 --> 00:02:34.150 it up and i don't well how great was it running 00:02:34.150 --> 00:02:37.020 like give me some measurements so i can have 00:02:37.020 --> 00:02:40.159 a relationship to what you started with and where 00:02:40.159 --> 00:02:42.699 we are today. Because today the compressor is 00:02:42.699 --> 00:02:46.939 not running. Okay. But the airflow was good and 00:02:46.939 --> 00:02:49.599 the refrigerant pressures were good and the voltage 00:02:49.599 --> 00:02:52.000 was good. It should be a good running system. 00:02:52.460 --> 00:02:54.780 Yeah, pretty much. Get that all the time, don't 00:02:54.780 --> 00:02:58.740 we? So, you know, enough of that happens where 00:02:58.740 --> 00:03:00.919 you just get kind of, I got to come up with a 00:03:00.919 --> 00:03:02.780 different way because they're not listening, 00:03:02.840 --> 00:03:05.710 Clint. They don't listen. i say hey fill out 00:03:05.710 --> 00:03:08.289 the commissioning sheet and no matter how many 00:03:08.289 --> 00:03:10.990 times i've said that and explained to him how 00:03:10.990 --> 00:03:13.909 important it is it there's no connection there 00:03:13.909 --> 00:03:18.710 so i think i came up with a connection and i'm 00:03:18.710 --> 00:03:22.189 i probably started as myself being a parent of 00:03:22.189 --> 00:03:25.710 three children i started thinking about how do 00:03:25.710 --> 00:03:27.949 i really get emotionally attached to these guys 00:03:27.949 --> 00:03:30.069 how do i bring them in to make them feel more 00:03:30.069 --> 00:03:32.289 emotional about what they do because what they 00:03:32.289 --> 00:03:37.020 do is so important So I came up with on the fly. 00:03:37.159 --> 00:03:39.259 I was in a dealer meeting with all the owners 00:03:39.259 --> 00:03:41.000 of companies and they said, hey, we're going 00:03:41.000 --> 00:03:43.240 to give you 15 minutes to talk to these dealers. 00:03:43.379 --> 00:03:45.539 What am I going to talk about for 15 minutes? 00:03:45.580 --> 00:03:48.000 They're going to have a long lasting impact. 00:03:48.900 --> 00:03:53.379 Yeah. On these owners of HVAC companies. So I 00:03:53.379 --> 00:03:56.560 started off by asking them, how many guys are 00:03:56.560 --> 00:04:00.020 parents? And, you know, everybody's raising their 00:04:00.020 --> 00:04:02.180 hand. I raised my hand. I said, all right, let 00:04:02.180 --> 00:04:04.840 me ask you a question. Your wife's delivering 00:04:04.840 --> 00:04:09.139 your child. The doctor delivers the baby, puts 00:04:09.139 --> 00:04:12.319 the baby on a table, doesn't check anything. 00:04:12.919 --> 00:04:15.340 Has no checklist, doesn't check temperature, 00:04:15.560 --> 00:04:18.180 see if it's breathing, the lungs capacity, the 00:04:18.180 --> 00:04:21.240 blood pressure, temperature, whatever. Doesn't, 00:04:21.240 --> 00:04:25.120 and tells you as a parent, hey, this, you know, 00:04:25.120 --> 00:04:27.579 they can survive two days, two weeks, two months, 00:04:27.639 --> 00:04:29.660 two years. We don't know. We just delivered your 00:04:29.660 --> 00:04:32.360 baby. We're going to leave now. So I'm like. 00:04:32.750 --> 00:04:35.050 you know that caught their attention and they're 00:04:35.050 --> 00:04:36.810 like wait a minute why would i go to a doctor 00:04:36.810 --> 00:04:39.689 that does that well you want it so when you're 00:04:39.689 --> 00:04:41.889 doing this when you're taking my furnace coil 00:04:41.889 --> 00:04:44.930 condenser out of my inventory and you're connecting 00:04:44.930 --> 00:04:48.129 electricity to it you're connecting flu pipe 00:04:48.129 --> 00:04:52.470 refrigeration all right thermostat controls you're 00:04:52.470 --> 00:04:56.709 doing all this stuff when you turn that on you're 00:04:56.709 --> 00:05:00.129 bringing mechanical life into the world that's 00:05:00.129 --> 00:05:02.389 the way i feel about it that's a really big perspective 00:05:02.389 --> 00:05:05.490 you know so you're bringing mechanical life into 00:05:05.490 --> 00:05:08.069 the world take pride take the measurements they're 00:05:08.069 --> 00:05:11.110 easy like you said take static pressure it's 00:05:11.110 --> 00:05:13.990 not hard the more you do it the faster you're 00:05:13.990 --> 00:05:16.810 going to be at doing it and the tools are out 00:05:16.810 --> 00:05:18.910 there they make it easy for you to take all the 00:05:18.910 --> 00:05:20.629 measurements and they actually do the homework 00:05:20.629 --> 00:05:23.990 for you it doesn't matter if you know when you 00:05:23.990 --> 00:05:26.769 first start out doing commissioning don't get 00:05:26.769 --> 00:05:29.910 hung up on what the measurements mean You'll 00:05:29.910 --> 00:05:32.730 figure that part out. What I need you to understand 00:05:32.730 --> 00:05:34.870 is where to take the measurements. And when you 00:05:34.870 --> 00:05:36.970 learn where to take the measurements and fill 00:05:36.970 --> 00:05:39.930 out the form and you start reading the forms 00:05:39.930 --> 00:05:42.129 after the fourth or fifth job you've commissioned, 00:05:42.269 --> 00:05:43.629 you're going to see a pattern. You're going to 00:05:43.629 --> 00:05:45.829 say, wait a minute. These numbers look good. 00:05:45.870 --> 00:05:47.810 These numbers look off. They're not the same 00:05:47.810 --> 00:05:50.170 as the last guys. They kind of, you know, go 00:05:50.170 --> 00:05:53.269 hand in hand. So, you know, these are the things 00:05:53.269 --> 00:05:55.089 we're asking you to do. And there's a reason 00:05:55.089 --> 00:05:57.850 for it. Right. So that's how I got their attention 00:05:57.850 --> 00:06:00.399 in 15 minutes. to explain to them how important 00:06:00.399 --> 00:06:03.939 it is. Because again, you do comparisons. Let's 00:06:03.939 --> 00:06:06.759 take a newborn. We want to make sure that, you 00:06:06.759 --> 00:06:09.279 know, when you look at a furnace, static pressure, 00:06:09.399 --> 00:06:11.819 static pressure, you can relate to a newborn's 00:06:11.819 --> 00:06:16.540 ability to breathe air in and out. Okay? When 00:06:16.540 --> 00:06:20.399 we talk about temperatures, what's my heat rise? 00:06:20.540 --> 00:06:22.699 What's my temperature? What's my TD across the 00:06:22.699 --> 00:06:25.300 coil? Well, that's the temperature of a newborn 00:06:25.300 --> 00:06:27.180 baby. I mean, it's got to be within a certain 00:06:27.180 --> 00:06:29.779 range. And if it's not, it's not going to survive 00:06:29.779 --> 00:06:33.040 long so there's a relationship between a newborn 00:06:33.040 --> 00:06:38.040 and commissioning equipment and we use those 00:06:38.040 --> 00:06:40.980 examples blood pressure when they check blood 00:06:40.980 --> 00:06:43.639 pressure on a newborn that's that's our refrigerant 00:06:43.639 --> 00:06:45.899 pressure we gotta check it right some cooling 00:06:45.899 --> 00:06:49.399 superheat um so that's kind of where i get their 00:06:49.399 --> 00:06:52.060 attention and and it seems you know for the most 00:06:52.060 --> 00:06:55.040 part when i when i use that little bit of a comparison 00:06:55.040 --> 00:06:58.129 with mechanical birth for human birth people 00:06:58.129 --> 00:07:00.449 could relate and they understand hey wait a minute 00:07:00.449 --> 00:07:02.910 i can't just run away i can't put my hand at 00:07:02.910 --> 00:07:05.370 a register and say yeah it's hot air or it's 00:07:05.370 --> 00:07:07.990 cold air it's going to be fine if you don't do 00:07:07.990 --> 00:07:10.509 a temperature rise that furnace could be tripping 00:07:10.509 --> 00:07:14.170 off on high temperature you know for years before 00:07:14.170 --> 00:07:17.209 they pick up and you know realize it's not working 00:07:17.209 --> 00:07:20.730 properly or the limit doesn't reset anymore and 00:07:20.730 --> 00:07:24.259 now you're broken down So that's the part that 00:07:24.259 --> 00:07:26.319 I try to bring guys in, and then we talk about 00:07:26.319 --> 00:07:29.040 the different tools that are available to do 00:07:29.040 --> 00:07:31.079 all this stuff. And like I said, there's a lot 00:07:31.079 --> 00:07:33.300 of companies that offer a lot of different tools. 00:07:34.439 --> 00:07:40.819 Yeah, because that box is not ready to run right 00:07:40.819 --> 00:07:44.779 out of the box. It may come with some factory 00:07:44.779 --> 00:07:48.199 presets, and it was probably tested at the manufacturer 00:07:48.199 --> 00:07:51.000 under a certain condition, but that isn't ideal. 00:07:51.529 --> 00:07:55.490 conditions we don't have that ever in the residential 00:07:55.490 --> 00:07:58.410 and commercial industry particularly so once 00:07:58.410 --> 00:08:02.129 we set that equipment into place it is our responsibility 00:08:02.129 --> 00:08:04.910 to make sure that that thing is finely tuned 00:08:04.910 --> 00:08:08.949 so that it can perform as rated and it will last 00:08:08.949 --> 00:08:12.370 as designed you're right there's so many tools 00:08:12.370 --> 00:08:15.579 that makes that job So easy and efficient. Very 00:08:15.579 --> 00:08:18.360 different than, you know, 15, 20 years ago when 00:08:18.360 --> 00:08:20.920 everything was done manually and we weren't as 00:08:20.920 --> 00:08:24.600 precise with our tuning as we are today. I just 00:08:24.600 --> 00:08:27.560 did a two -stage gas furnace with two -stage 00:08:27.560 --> 00:08:29.980 A2L heat pump installation a couple weeks ago. 00:08:30.279 --> 00:08:34.659 And I was using the FieldPeace kit. And I have 00:08:34.659 --> 00:08:36.879 to say, I mean, so many props to FieldPeace. 00:08:36.940 --> 00:08:38.519 I know there's a lot of software out there like 00:08:38.519 --> 00:08:40.039 MeasureQuick and, you know, a variety of different 00:08:40.039 --> 00:08:43.929 softwares. But with my FieldPeace... i was able 00:08:43.929 --> 00:08:46.750 to connect you know all of my job links so i 00:08:46.750 --> 00:08:49.129 was able to read all my refrigerant pressures 00:08:49.129 --> 00:08:51.830 read my superheat my sub cooling i was able to 00:08:51.830 --> 00:08:55.090 use my manometers to be able to look at airflow 00:08:55.090 --> 00:08:57.350 and i was able to measure temperature rise and 00:08:57.350 --> 00:08:59.649 i was able to take the voltage and amperage of 00:08:59.649 --> 00:09:03.029 the outdoor unit and put in my cfm and i'm actually 00:09:03.029 --> 00:09:06.330 calculating capacity for me as i'm installing 00:09:06.330 --> 00:09:09.690 this and otherwise there's no way to know like 00:09:10.039 --> 00:09:13.100 how is this system performing how many btus am 00:09:13.100 --> 00:09:15.340 i actually transferring when this thing is running 00:09:15.340 --> 00:09:18.539 and you're right once you actually once you do 00:09:18.539 --> 00:09:22.320 an appropriate commissioning you've got the data 00:09:22.320 --> 00:09:24.360 in front of you and you're going to recognize 00:09:24.360 --> 00:09:27.860 even if you're not 100 trained and comfortable 00:09:27.860 --> 00:09:30.580 in your commissioning the data is going to start 00:09:30.580 --> 00:09:33.740 showing you where things are off so it's crucial 00:09:33.740 --> 00:09:37.259 that we understand what temperatures what measurements 00:09:37.259 --> 00:09:40.659 are we actually looking for And how do we use 00:09:40.659 --> 00:09:42.899 the tools for doing that? And so I'm sure in 00:09:42.899 --> 00:09:45.100 your classes, you're diving into not just the 00:09:45.100 --> 00:09:47.679 fundamentals of commissioning, but the practices. 00:09:47.779 --> 00:09:49.620 Can you walk us through some of our best practices? 00:09:50.480 --> 00:09:54.059 So just to add to what you were saying about 00:09:54.059 --> 00:09:56.919 equipment not being plug -in and play, I don't 00:09:56.919 --> 00:09:58.879 even know what that means anymore, plug -in and 00:09:58.879 --> 00:10:04.179 play. So there is some investment in commissioning 00:10:04.179 --> 00:10:06.649 that people have to understand. So one of the 00:10:06.649 --> 00:10:10.330 things in our training that we do here is we've 00:10:10.330 --> 00:10:12.789 gotten away from just teaching people static 00:10:12.789 --> 00:10:15.070 pressure. Right. You have a static pressure class 00:10:15.070 --> 00:10:18.250 and you have a refrigerant class. And, you know, 00:10:18.250 --> 00:10:21.309 we've kind of gotten away from that. So all our 00:10:21.309 --> 00:10:26.110 classes are based on startup sheets because it's 00:10:26.110 --> 00:10:27.990 like I was when I was in high school, grammar 00:10:27.990 --> 00:10:30.570 school, learning algebra. It's like, when do 00:10:30.570 --> 00:10:32.610 I need that? And it doesn't make sense to me. 00:10:32.669 --> 00:10:36.000 So, yeah. show me where it applies show me where 00:10:36.000 --> 00:10:39.159 it applies and i think i'll use it so we've gone 00:10:39.159 --> 00:10:42.039 into that mentality here at our training facility 00:10:42.039 --> 00:10:43.899 to say to guys okay you know what we're going 00:10:43.899 --> 00:10:46.240 to teach you static pressure but we're going 00:10:46.240 --> 00:10:48.179 to show you where it goes in the startup sheet 00:10:48.179 --> 00:10:52.460 okay and like i said we use we we start just 00:10:52.460 --> 00:10:55.120 like you know you're becoming a pilot you want 00:10:55.120 --> 00:10:57.580 to learn how to fly well fly manually before 00:10:57.580 --> 00:11:00.799 you use controls so we teach the guys how to 00:11:00.799 --> 00:11:03.759 get those measurements as simple as possible, 00:11:03.980 --> 00:11:06.440 whatever tools that we could find to measure 00:11:06.440 --> 00:11:09.440 static pressure or temperature. And then as we 00:11:09.440 --> 00:11:13.360 build on each portion of what the commissioning 00:11:13.360 --> 00:11:16.419 sheet is requiring, we put it all together at 00:11:16.419 --> 00:11:18.100 the end of the class. We said, okay, you learned 00:11:18.100 --> 00:11:20.580 static pressure, you learned sub -cooling, superheat, 00:11:20.620 --> 00:11:23.220 temperature rise. You know, we're going to put 00:11:23.220 --> 00:11:25.200 this all together, pressures. We're going to 00:11:25.200 --> 00:11:26.759 put it together on this sheet. We're going to 00:11:26.759 --> 00:11:29.940 fill it out. And you know what? Maybe the first 00:11:29.940 --> 00:11:32.350 time you do this, It would take you an hour, 00:11:32.370 --> 00:11:35.450 maybe an hour and a half. But I promised all 00:11:35.450 --> 00:11:38.309 the students if they just use it on every job, 00:11:38.690 --> 00:11:41.990 they'll get it done in 15, 20 minutes, hands 00:11:41.990 --> 00:11:45.110 down. 15, 20 minutes, tops 30 minutes, and they'll 00:11:45.110 --> 00:11:48.629 be done. And they will know more about that system 00:11:48.629 --> 00:11:50.870 than all the other techs that have been on that 00:11:50.870 --> 00:11:53.529 job, whether it's a new install or a service 00:11:53.529 --> 00:11:57.409 call. So that's what we try to apply to them. 00:11:58.080 --> 00:12:00.659 it's not just for installs either i know we talk 00:12:00.659 --> 00:12:02.879 about commissioning i'm actually we're actually 00:12:02.879 --> 00:12:05.940 teaching the service guys to use this technique 00:12:05.940 --> 00:12:08.720 to say look you're going there looking for a 00:12:08.720 --> 00:12:11.899 problem why don't we first start with eliminating 00:12:11.899 --> 00:12:16.039 what's not the problem right so think about it 00:12:16.039 --> 00:12:18.220 we're looking for a problem that's that needle 00:12:18.220 --> 00:12:20.740 in the haystack why don't we eliminate what's 00:12:20.740 --> 00:12:22.980 not well we know it's not this piece of hay because 00:12:22.980 --> 00:12:25.860 it's not a needle and we'll eventually trip over 00:12:25.860 --> 00:12:29.639 the problem but if you use the commissioning 00:12:29.639 --> 00:12:33.320 for also service and just take that 15 20 minutes 00:12:33.320 --> 00:12:36.059 to fill out your service report with the same 00:12:36.059 --> 00:12:38.240 information we're asking you to do commissioning 00:12:38.240 --> 00:12:41.779 you're going to find a problem or you'll find 00:12:41.779 --> 00:12:43.980 a problem that maybe the guys that did the install 00:12:43.980 --> 00:12:48.659 didn't pick up on commissioning so that's kind 00:12:48.659 --> 00:12:53.559 of where we try to address our our training well 00:12:53.559 --> 00:12:56.059 you bring up such a good point when you're using 00:12:56.059 --> 00:12:58.759 that reference to you know to like the health 00:12:58.759 --> 00:13:00.600 care side of things whether it's a baby whether 00:13:00.600 --> 00:13:03.419 it's us going to a doctor could you imagine going 00:13:03.419 --> 00:13:06.820 to a new doctor right change doctors going to 00:13:06.820 --> 00:13:09.879 a new general practice doctor and that doctor 00:13:09.879 --> 00:13:14.620 brings you in for that first visit and says well 00:13:14.620 --> 00:13:19.059 i'm assuming that every doctor that you went 00:13:19.059 --> 00:13:22.899 to before did everything right so we're just 00:13:22.899 --> 00:13:26.610 going to assume everything's okay And we're going 00:13:26.610 --> 00:13:30.710 to do just a very general check of how you're 00:13:30.710 --> 00:13:33.029 doing. And maybe we'll do some cleaning and some 00:13:33.029 --> 00:13:36.389 basics. But I'm pretty sure that every other 00:13:36.389 --> 00:13:39.870 doctor before you did everything right and found 00:13:39.870 --> 00:13:42.769 everything and giving you all the right prescriptions. 00:13:44.590 --> 00:13:46.669 It's not really practical, right? When we think 00:13:46.669 --> 00:13:49.789 about it, we want to start with a baseline, understand 00:13:49.789 --> 00:13:53.529 everything that has been done in the past so 00:13:53.529 --> 00:13:55.669 that we can look at what things could potentially 00:13:55.669 --> 00:13:59.850 need to be done going forward. So it's hard to 00:13:59.850 --> 00:14:02.289 imagine installing a brand new system and not 00:14:02.289 --> 00:14:04.929 doing a commissioning on it and then expecting 00:14:04.929 --> 00:14:07.509 the service technicians that come later to assume 00:14:07.509 --> 00:14:09.610 that everything was done properly. As a service 00:14:09.610 --> 00:14:11.929 technician, the very first thing that we should 00:14:11.929 --> 00:14:14.740 do, exactly like you're saying. See if things 00:14:14.740 --> 00:14:16.759 were done right, because the things that were 00:14:16.759 --> 00:14:19.519 done wrong are going to show themselves quickly. 00:14:21.539 --> 00:14:24.759 Listen, we also get involved in tech support. 00:14:25.039 --> 00:14:30.740 I call it tech therapy support. Yes. I just use, 00:14:30.799 --> 00:14:33.419 you know, just to take the edge off the guys. 00:14:33.480 --> 00:14:35.769 I mean, I was in it. know i was out in the field 00:14:35.769 --> 00:14:37.710 for a long time so i know what these guys when 00:14:37.710 --> 00:14:39.990 they call me i know what they're up against they 00:14:39.990 --> 00:14:42.549 don't they don't call for just calling and being 00:14:42.549 --> 00:14:45.110 lazy they call because they're stuck and when 00:14:45.110 --> 00:14:47.509 they're stuck i try to be available to to kind 00:14:47.509 --> 00:14:49.929 of walk them through some of the things in my 00:14:49.929 --> 00:14:51.730 experience of being in the field so when they're 00:14:51.730 --> 00:14:53.570 telling me they're in the attic i get it when 00:14:53.570 --> 00:14:56.190 they're in a basement with you know a foot of 00:14:56.190 --> 00:14:59.669 water i get it so what we're trying to do is 00:14:59.669 --> 00:15:03.450 have the guys bring it down a notch and just 00:15:03.879 --> 00:15:07.120 refocus themselves right so it comes a little 00:15:07.120 --> 00:15:09.440 bit of therapy comes through tech support in 00:15:09.440 --> 00:15:11.899 my opinion if you're it definitely does yeah 00:15:11.899 --> 00:15:15.019 and it works because and you know what the biggest 00:15:15.019 --> 00:15:18.240 thing is majority of the calls i get the guys 00:15:18.240 --> 00:15:20.759 really know they know what they're doing they 00:15:20.759 --> 00:15:24.340 understand the system they just they wind up 00:15:24.340 --> 00:15:27.320 getting tunnel vision a little bit but right 00:15:27.320 --> 00:15:30.360 i don't know why sometimes we become too creative 00:15:30.360 --> 00:15:33.269 thinking about what the problem could be And 00:15:33.269 --> 00:15:37.509 I try to explain, guys, stop. You're going down 00:15:37.509 --> 00:15:40.169 the wrong path. You're focusing on the wrong 00:15:40.169 --> 00:15:43.269 thing. Let's open up a little bit. And sometimes 00:15:43.269 --> 00:15:45.809 I'll jokingly ask them if they have a shovel 00:15:45.809 --> 00:15:47.769 with them. And they're like, what do you mean, 00:15:47.830 --> 00:15:49.649 do I have a shovel with me? Yeah, because you're 00:15:49.649 --> 00:15:52.429 digging a lot of rabbit holes. I need you to 00:15:52.429 --> 00:15:55.649 throw the shovel away. And that kind of lightens 00:15:55.649 --> 00:15:57.610 up. Ah, you guys, you're just joking around, 00:15:57.730 --> 00:16:00.389 whatever. But no, once I get them to where it's 00:16:00.389 --> 00:16:02.620 like, okay, let's start from the beginning. you 00:16:02.620 --> 00:16:04.440 know and it could be as simple as starting at 00:16:04.440 --> 00:16:07.799 the voltage you know because everybody assumes 00:16:07.799 --> 00:16:10.500 because they see a light on we have voltage but 00:16:10.500 --> 00:16:13.440 we don't know how much so it could be as simple 00:16:13.440 --> 00:16:16.340 as just starting at that point and the more you 00:16:16.340 --> 00:16:19.179 keep looking at a service call and being able 00:16:19.179 --> 00:16:23.159 to start from a b c d and create your own checklist 00:16:23.159 --> 00:16:26.960 or your own sequence of operation right that's 00:16:26.960 --> 00:16:30.419 what i call it because that's what exactly everybody 00:16:30.419 --> 00:16:35.039 does A furnace has a sequence of operation. If 00:16:35.039 --> 00:16:38.320 you worked for my company at one time, you learned 00:16:38.320 --> 00:16:41.100 the sequence of operation of a furnace your first 00:16:41.100 --> 00:16:43.639 week working there and you memorized it. You 00:16:43.639 --> 00:16:45.720 had no idea what you were memorizing, but you 00:16:45.720 --> 00:16:49.080 knew that if R &W made, you were going to get 00:16:49.080 --> 00:16:52.879 induced draft motor. So we instilled that simple 00:16:52.879 --> 00:16:55.720 furnace sequence of operation in all our guys, 00:16:55.940 --> 00:16:58.460 because if they were able to memorize that, which 00:16:58.460 --> 00:17:01.600 they all did after a week or so. they would learn 00:17:01.600 --> 00:17:04.279 okay so what else has a sequence of operation 00:17:04.279 --> 00:17:08.940 so now everything else follows i mean just you 00:17:08.940 --> 00:17:11.059 and i getting up in the morning we have our own 00:17:11.059 --> 00:17:13.579 sequence of operation again getting out of bed 00:17:13.579 --> 00:17:16.799 every day you know i get off get out of bed the 00:17:16.799 --> 00:17:20.680 same side i do my routine and you know if i wrote 00:17:20.680 --> 00:17:24.299 it down every day for 30 days it'd be the same 00:17:24.299 --> 00:17:26.940 thing so instead i memorized it without even 00:17:26.940 --> 00:17:29.579 thinking about it that's what we need our text 00:17:29.579 --> 00:17:32.269 to do That's what we need our service guys to 00:17:32.269 --> 00:17:35.269 do, our installers to do, is just get in the 00:17:35.269 --> 00:17:37.710 habit of going through sequence of operation 00:17:37.710 --> 00:17:40.329 and everything you work on. Because when you 00:17:40.329 --> 00:17:42.809 do something, something else has to happen. What 00:17:42.809 --> 00:17:45.569 happens next? If you don't know what is supposed 00:17:45.569 --> 00:17:47.849 to happen next, how are you going to troubleshoot 00:17:47.849 --> 00:17:53.630 it? It becomes very difficult. So we continuously 00:17:53.630 --> 00:17:57.009 teach people the sequence of operation of everything 00:17:57.009 --> 00:17:59.549 we can possibly get. and that's why if you'll 00:17:59.549 --> 00:18:02.849 notice in the manuals that are produced now they 00:18:02.849 --> 00:18:05.029 do give you a sequence of operations some of 00:18:05.029 --> 00:18:07.589 the literature will tell you hey this is what's 00:18:07.589 --> 00:18:10.470 supposed to happen so just take the time to read 00:18:10.470 --> 00:18:14.170 it and um that's kind of where we're at with 00:18:14.170 --> 00:18:17.250 it so yeah that's the beauty of a commissioning 00:18:17.250 --> 00:18:20.700 report it is a sequence of operation for that 00:18:20.700 --> 00:18:23.579 machine and when we follow it and we make sure 00:18:23.579 --> 00:18:26.180 that every step along the way is doing what it's 00:18:26.180 --> 00:18:29.859 supposed to do within the correct range when 00:18:29.859 --> 00:18:31.740 we're done we have an operating piece of machinery 00:18:31.740 --> 00:18:33.779 so that if we do have any problems we simply 00:18:33.779 --> 00:18:36.640 go back to the sequence of operation again and 00:18:36.640 --> 00:18:39.380 without that we're like i said we're digging 00:18:39.380 --> 00:18:43.900 a bunch of rabbit holes for no reasons yeah but 00:18:43.900 --> 00:18:46.559 it's like i said these guys for the most part 00:18:46.559 --> 00:18:50.819 know know the field sometimes they just need 00:18:50.819 --> 00:18:54.680 a little assistance and mental therapy rob so 00:18:54.680 --> 00:18:56.880 so great to have great to have you with us again 00:18:56.880 --> 00:18:59.039 where can we learn more about general plumbing 00:18:59.039 --> 00:19:01.900 and supply and training that's offered well we 00:19:01.900 --> 00:19:05.579 have a website generalplumbingsupply .net and 00:19:05.579 --> 00:19:08.319 there's a trade section that talks about training 00:19:08.319 --> 00:19:12.519 we do all that again we are a dealer based distributor 00:19:13.230 --> 00:19:17.789 that sells Luxair equipment. We do factory training. 00:19:17.950 --> 00:19:20.630 We do get the factory to come in or fly you out 00:19:20.630 --> 00:19:23.910 to Oklahoma or Norman, Oklahoma, and get you 00:19:23.910 --> 00:19:26.390 all trained up through the factory. Yeah, the 00:19:26.390 --> 00:19:30.710 Ducted Systems Academy. Yep, yep. Listen, there's 00:19:30.710 --> 00:19:33.029 a lot of stuff. You guys provide a ton of stuff 00:19:33.029 --> 00:19:36.009 online, and we certainly support your program 00:19:36.009 --> 00:19:40.670 and ASCO's efforts into getting information out 00:19:40.670 --> 00:19:44.000 there for these. younger techs and even the older 00:19:44.000 --> 00:19:47.299 techs like myself that you know listen you know 00:19:47.299 --> 00:19:49.779 i'm good at adapting to new stuff but i'll tell 00:19:49.779 --> 00:19:53.319 you you know these guys have it tough out there 00:19:53.319 --> 00:19:57.000 there's so much technical stuff out there i you 00:19:57.000 --> 00:20:00.400 know you're trying to program thermostats now 00:20:00.400 --> 00:20:03.380 and using wi -fi you can't get into a blower 00:20:03.380 --> 00:20:06.619 motor without a phone it's like what are we doing 00:20:06.619 --> 00:20:09.599 you know it's nice to be simple you know to have 00:20:09.599 --> 00:20:12.660 things simple at one point when it was but um 00:20:12.660 --> 00:20:16.180 you know these these guys are in it's a different 00:20:16.180 --> 00:20:19.960 world than we started in and uh all we can do 00:20:19.960 --> 00:20:22.220 is continue to support them and i think that's 00:20:22.220 --> 00:20:25.220 what we do and um you know we're here for them 00:20:25.220 --> 00:20:29.319 so absolutely that's the name of the game is 00:20:29.319 --> 00:20:31.039 helping everyone understand that we are here 00:20:31.039 --> 00:20:33.740 for you so i encourage you all to learn more 00:20:33.740 --> 00:20:37.559 about general plumbing supply and stay tuned 00:20:37.980 --> 00:20:40.000 We'll keep giving you all that moral support 00:20:40.000 --> 00:20:42.059 that you need to get through that sequence of 00:20:42.059 --> 00:20:44.980 operation properly. Rob, thanks a lot for joining 00:20:44.980 --> 00:20:47.660 us today. Hey, thanks for having me. See you 00:20:47.660 --> 00:20:48.039 next time.