WEBVTT

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Hello, everyone. Thank you for joining us on

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Did You Know, the ESCO HVAC podcast. One of the

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things that we have to pay special attention

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to when we're looking at the HVAC industry or

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preparing for a career in the HVAC industry is

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the support network that comes along with that

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because it's not exactly traditional work. So

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we're spending some time today with Keith Haas.

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How are you, sir? Very good. How about yourself?

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both sides of what we do you've been a technician

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you're also a part -time educator you get to

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see the challenges that you know that you face

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as a technician and what it takes to have a good

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support network and because when you get into

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the industry there's um There's not too many

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nine -to -five jobs in our industry. Not to start

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with, especially. So let's talk about ways that

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we can make preparations for that. You and I

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were just talking before the podcast that I had

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a conversation a while ago with three high schoolers

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that started their freshman year doing exploratory

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class their freshman year of high school. And

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they went all through. Now they're in their senior

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year. They're doing apprenticeship programs with

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a contractor. And they're going to be graduating

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high school in a few months. go out into the

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field as full -time technicians and it's not

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gonna be like a day at school anymore exactly

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yeah it's uh it looks like it's never not never

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nine to five it's always something anything can

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change of the drop of a hat yeah so it's funny

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too because you were talking about how young

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they were i think they said there's a 93 year

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old here no yeah well they're still here learning

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and raised around here someplace just ran into

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him smiling hidden down the hallway so it's pretty

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it's pretty impressive yeah so we've got 18 to

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83 yeah and that is pretty significant absolutely

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all right so let's talk about like what things

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do we need when we're trying to be successful

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at what career that we are choosing now so it's

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i think hvac is very different for every position

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there's uh anything from residential service

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commercial service refrigeration um each one

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is very unique and different in its own way um

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i think one things you have to do is find out

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where you fit in into that exactly um i i started

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off in residential it was good for me i learned

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the basics um i didn't like the sales portion

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of it right i was not great at that part yep

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absolutely so moving to commercial after that

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was very easy for most of that actually most

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people if you tell them that some machine that

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they need to make money is down they don't care

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how much it costs they just say how fast yeah

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when can you get it here exactly so it's a lot

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easier that way um But it's really, like I said,

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every position is different. So it's hard to

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find that exact right mix of home life balance,

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making good money, learning what you love to

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do, and working on that kind of equipment. So

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like I said, every job is a little bit different.

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But for me, what I found was finding the right

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people, right place to work for. It took me a

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long time. I think I went through three different

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companies before I found the current company

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I'm with. I've been here for... about four years

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now. Yep. But the biggest thing for me, I think

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I say it is find the right people. So for me,

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it was my wife probably was the first part. So

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with her. What can you put up with, honey? Yeah,

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exactly. Let's start there. She would love to

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be home right now. Yeah, I know. She was able

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to allow me to come out here in Vegas, which

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is, I'm sure a lot of people can't come here

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just because it's in Vegas. So that makes it

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a little bit harder, but she was supportive about

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it. I'm sure she would rather have me home, but

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it's. it's it's awesome that you let me do that

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yeah um i agree and then like just finding like

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people like -minded people um i surrounded myself

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a lot of like trainers educators and um there's

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guys you know when you're in the field you can

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go to the bar you can go to the classroom a lot

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of times it was uh learning at your own pace

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so i try to surround myself with people who would

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help me improve help me build my career and then

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kind of work my way up that way and then also

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even just like some of the stuff i never thought

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of like the mental health part of it that's a

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lot of stress oh my gosh the hours are bad um

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so if you're fighting at home you're fighting

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at work it's just constant uh conflict at that

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point um my one good friend jeremy he was always

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telling me to you know that he would actually

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like talk to me about the emotional supportive

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stuff and uh more the emotional side and just

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you know a lot of us are just really typical

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tough guys in the trade we don't usually like

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opening up about that stuff but that's changed

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though right oh yeah absolutely yeah i feel that

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has completely changed you know you and i grew

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up in that generation where our mentors grew

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up in a in a pretty rough and rugged atmosphere

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absolutely right and I don't know that there

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was a whole lot of productive out of that. Probably

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not, no. As we start realizing the toll that

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it actually takes on the mind, and especially

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after we all went through things that happened

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in 2020, we all started being a little bit more

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sensitive to... Just more aware. Yeah, more aware

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to emotional... struggles, right? And how to

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actually work through those. And so I'm grateful

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for it. I think it's an amazing thing that we

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can, as grown men and women, have conversations

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about how this is actually affecting us. Absolutely.

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Before it was just, you kind of swallow your

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pride and get it done. And that was it. Go get

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it done. Doesn't matter how long it takes. You

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know, I now look back at my career and, you know,

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the types of advice that I would give is when

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When you're looking at your work -life balance,

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understand that you can make as much money as

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you want in this field if you're willing to work

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hard for it, but there is going to be some sacrifices

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when you do. Absolutely. And to be upfront and

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have people around you that's willing to have

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those conversation, mentors, people who've got

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experience in the industry that can tell you

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what will happen when you do decide to make choices

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like working lots and lots and lots of overtime,

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even if it's for the right reasons, even if we

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get bills paid or to buy that vehicle that you

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now need for the teenager, whatever that actually

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is, that there can be those potential consequences

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when we're looking at. lots of overtime for these

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nice big fat paychecks right that's all about

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the balance is trying to yeah find that right

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balance yeah what and so when we look at that

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understanding like what the career has to offer

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what that role has to offer and then i encourage

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people to challenge themselves to look at what

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roles can i now push myself into to get a better

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job where i can potentially work less hours and

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still be able to maintain I was almost 40 before

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I got to that point where I was becoming emotionally

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intelligent enough to actually focus on that.

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My last on -call one week, 95 and a half hours.

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Like we had 3 ,000 miles. Yeah. And like at that

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point, it's not even worth it. I mean, you're

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too tired to spend the money. You're done at

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that point. Yeah, those paychecks were amazing.

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But when you're not spending time with your family

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and your kids are asking where you are and your

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friends are asking where you are, it is not always

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the best decision. And it took me a long time

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to get to that point where I understood what

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that was. And so I always encourage as we continue

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to grow to find those places that are that. At

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least a potential mix. And I've had a lot of

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people not come into the field just because they

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hear about the on -call. And it is bad. So there's

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bad days, there's good days, just like any other

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job. So like I said, about that balance and trying

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to... You know, I try to work with people and

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have them take a day or two of mine. I'll take

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a day or two of yours. And that way around. Yep.

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A little bit more spread out that way. Yeah.

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And I always recommend, too, like when you're

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looking at jobs, right? Maybe I'm fresh out of

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school. Maybe I'm just looking at different employers.

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You don't always pick the employer that's going

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to pay the most money. Right. Right. Ask what

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those other things are. How much overtime am

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I going to be expected once I start running calls?

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Be very specific about that. What is my potential

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for advancements as I am here longer? What points

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do I need to meet? What skills do I need to learn?

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What certifications do I need to add before I

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move into other roles? Because I want to be able

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to look at... what this job can look like a year

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from now and three years from now and that's

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one of the things i wanted to touch base on is

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as a educator a lot of times i hear or even just

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a trainer that you know people will say that's

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not my job and within reason some things are

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not our job to do but just because you haven't

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gotten paid to learn a skill yet or to do a job

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yet a lot of people won't do that job right but

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why would a contractor pay you until you know

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how to do that so you have to it kind of burns

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at both ends where you have to take the time

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invest in yourself and learn how to do it and

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then prove it you can do it in the field and

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then maybe the pay comes after that but most

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people will not pay you for something you're

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learning to do or you know you have to do be

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somewhat confident before that yeah before you

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see that yep exactly yeah and that's right and

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so when we look at the amount of time that we

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invest in say social media alone right right

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so just asked all three of these apprentices

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approximately how many hours a day do you spend

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on your phone? And it was pretty unanimous. It

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was about five hours a day. That's a lot. So

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when we think about five hours a day, what could

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I do with one or two hours of that on my own

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for education? Because we're using social media

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for personal entertainment. And so why wouldn't

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we use some of that for personal education? Yep.

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And nowadays, too, there's so much of it that's

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free and available on the phones, online. It's

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readily available. It's entertaining. A lot of,

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especially some of the people that are here,

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they have very entertaining. Sort of great content.

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Yeah. And there's so many different channels,

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trainers, teachers, educators. uh they all put

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their stuff out there for free or not all of

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them but a lot yeah so at least a free sample

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a trial um there's so many different opportunities

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to learn stuff and i try to preach that too is

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uh you know you can spend four hours looking

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at cars or whatever online and uh just spend

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a little bit of that time look at some of these

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trainers their their material that's out there

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and um It's still entertaining. You can still

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get the same dopamine. You're still on your phone.

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Yeah, that's it. You're still getting the same

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dopamine. You're still interacting. You're still

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doing things. And you're learning. You're accidentally

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learning. Accidentally learning. I love that.

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We actually looked at that as one of our goals

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for 24. And so we actually implemented a mobile

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access. So app to be able to access learning.

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from the HVAC, our learning network, right? So

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all of this content that we have on our learning

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network that used to be used privately, especially

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in schools on laptops, they can actually do from

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your phone now. Tons of free courses in there,

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too. And so if you're already looking for something

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to do on your phone and start putting that to

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use, they go. If you're on that employer, right,

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you found this right job and you want to excel

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in your job. Ask. All right. What do I need to

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achieve to get to my next level? And then go

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home and just do it. Like you said, most of the

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time, asking doesn't hurt. The worst thing that's

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going to happen is they say no. And the best

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thing is they say yes. Exactly. For me, I had

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no experience coming into the field, so I took

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extra classes. I think we took two morning classes

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in my previous company. So I'll take four classes,

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and then I'll work the 11 to 8 shift. so a lot

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of hard days a lot of you know early mornings

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but um i think it really benefited and paid off

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from that yeah i mean you think about what we're

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learning along the way and those friends that

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you're you know developing friend relationships

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that you're developing in that process yeah it's

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all great stuff man yeah so what else do we think

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so when we're talking about building out like

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that whole foundation around us right it's important

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to be looking for the right the right businesses

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to work for. It's important to make sure that

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we're having these discussions at home. You're

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going to take that new job. You better go home

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and start making sure it's okay with everyone

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around you if you're gone in the middle of the

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night. Ask right questions about it. Yes. And

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what does on -call mean? Does on -call mean that

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I'm going to be out in the middle of the night?

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Many of them are going to say, yes, absolutely.

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Am I going to be gone on the weekend, on holiday?

00:13:06.210 --> 00:13:08.409
Yes, absolutely. And is it one night or is it

00:13:08.409 --> 00:13:10.110
seven nights? I mean, that's a big difference

00:13:10.110 --> 00:13:13.269
too. It is. And that will vary between contractors

00:13:13.269 --> 00:13:15.769
and the type of work that you do. So understanding.

00:13:16.139 --> 00:13:19.500
those commitments are is just as important yep

00:13:19.500 --> 00:13:22.899
yeah i truly agree another thing about the networking

00:13:22.899 --> 00:13:26.600
part of it too is uh all most of my friends from

00:13:26.600 --> 00:13:28.960
the from the industry we all started at one company

00:13:28.960 --> 00:13:31.960
and we've all branched out now so i have people

00:13:31.960 --> 00:13:34.759
at different vendors different education places

00:13:34.759 --> 00:13:38.220
different companies and that each one has their

00:13:38.220 --> 00:13:40.980
own skill or specialty right if you're ever in

00:13:40.980 --> 00:13:43.019
a jam it's good to have your friends phone numbers

00:13:43.019 --> 00:13:46.379
and just reach out quickly a lot faster than

00:13:46.379 --> 00:13:47.779
trying to call some of the tech supports and

00:13:47.779 --> 00:13:50.120
yeah that's it you know i was talking about that

00:13:50.120 --> 00:13:53.039
with uh louise keller from uei earlier that you

00:13:53.039 --> 00:13:55.399
know every person here is a specialty of something

00:13:55.399 --> 00:13:57.659
right that's why they're here they've gotten

00:13:57.659 --> 00:13:59.299
really good at what they're doing and now they're

00:13:59.299 --> 00:14:01.259
giving back they're sharing it or they're learning

00:14:01.259 --> 00:14:04.200
they're here seeking to learn and so you know

00:14:04.509 --> 00:14:07.470
picking up on what those skills are of the people

00:14:07.470 --> 00:14:10.110
around you are very, very significant in your

00:14:10.110 --> 00:14:12.690
own support network. Absolutely. And the fact

00:14:12.690 --> 00:14:14.730
that they're here, they're the educators that

00:14:14.730 --> 00:14:17.230
are still learning. That's another thing I wish

00:14:17.230 --> 00:14:19.370
that more of the younger generation would do

00:14:19.370 --> 00:14:22.590
and understand is this is changing so much that

00:14:22.590 --> 00:14:25.470
you're never done learning. It's always something

00:14:25.470 --> 00:14:27.690
new, something different. Once you've learned

00:14:27.690 --> 00:14:29.289
it, they've already thrown that book away, and

00:14:29.289 --> 00:14:30.710
they're starting over. Starting on something

00:14:30.710 --> 00:14:32.750
else. Yeah. No, absolutely. We're the same way.

00:14:32.789 --> 00:14:34.330
We keep looking at our curriculum going, okay,

00:14:34.409 --> 00:14:35.950
we've got some things that have been updated

00:14:35.950 --> 00:14:40.169
in a few years, and it's overdue. Ten years ago,

00:14:40.269 --> 00:14:41.850
you'd look at something and go, yeah, we'll redo

00:14:41.850 --> 00:14:44.450
this every five, six, seven years, and it'll

00:14:44.450 --> 00:14:45.629
probably have something to do. Now it's like,

00:14:45.690 --> 00:14:47.509
okay, every couple of years, we ought to be looking

00:14:47.509 --> 00:14:49.389
at things. I think I was looking at an old book,

00:14:49.450 --> 00:14:53.009
and it still had mercury bulbs in it. There's

00:14:53.009 --> 00:14:54.850
still a lot of that out there. You have to learn

00:14:54.850 --> 00:14:57.240
the old stuff, the new stuff. everything in between

00:14:57.240 --> 00:15:03.720
a little bit absolutely well cool anything else

00:15:03.720 --> 00:15:05.620
you want to dive into today i appreciate the

00:15:05.620 --> 00:15:07.379
time and yeah thank you for walking me through

00:15:07.379 --> 00:15:10.960
this i was very nervous to speak but it's a lot

00:15:10.960 --> 00:15:12.659
of fun i really appreciate you being here you

00:15:12.659 --> 00:15:15.379
know sharing stories is you know one of our growth

00:15:15.379 --> 00:15:17.639
strategies absolutely it really is you know and

00:15:17.639 --> 00:15:20.580
be able to hear experiences that have been with

00:15:20.580 --> 00:15:22.919
other people are a really important part of our

00:15:22.919 --> 00:15:24.980
own personal growth thank you cool thank you

00:15:24.980 --> 00:15:25.639
sir appreciate it