WEBVTT

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All right, everyone. Thank you for joining us

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once again on Did You Know, the ESCO HVAC podcast.

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You know, we spend a lot of time in the technical

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delivery and the technical skill side, but sometimes

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we don't step back and think about like our own

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selves and our own authentic style and delivery

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and who we are as educators. So today we're blessed

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to spend some time with Christyn Mueller. How

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are you doing today? Great. How are you? I'm

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doing wonderful. You know, we started having

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a conversation about delivering your authentic

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self and even just understanding your authentic

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self. And I know like for myself, when I came

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out of the field and started teaching, I was

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a nervous wreck. I was like, you know, who am

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I supposed to be? What am I supposed to look

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like? How am I supposed to dress? And it took

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a little while for me to find out that it was

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really about delivering what I was hired to do.

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be myself and understand that. But that's not

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always the easiest thing to understand. And so

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I know you did a class at our conference and

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it was incredibly well received. And so I thought

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maybe we could like regroup on that and dive

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a little bit deeper into like our authentic self.

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I would love that. I would love that, Clifton.

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So the thought comes to mind as well as I'm facilitating

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often and I walk into a classroom and I'm thinking,

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who should I be today? And then you take a step

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back and you're like, I shouldn't be anybody

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but myself because the stories that I'm going

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to tell or the personality that I'm bringing

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to the table, if it's not me, they're not going

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to get anything out of it. Because as educators,

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you have to remember. You're at the front of

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the room because you know something that they

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don't know. Or you're there because you're bringing

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something that they want to learn from you. So

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that's the number one place to start is keep

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reminding yourself you're here because you know

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something. And it's your job to display that.

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I am wanted here. I do know what I'm talking

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about. I hope I do. Yeah, I am wanted. I know

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something and I'm bringing some energy to the

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table as well. So even thinking back to the conference,

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I think my session was at 7 a .m. Why not start

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with a game? Right. Let's start with a game,

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because that's what I love to do in my free time

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is just have some fun. So it's bringing that

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energy and that life to to a classroom when folks

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may or may not want to be there. Right. We definitely

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have those. Yeah. You know, I think about some

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of the most successful educators in our industry.

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And once I've gotten to know them, I've been

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so fortunate to be able to meet and talk to these

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people that I used to learn from. And then typically

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after meeting them, I find out that, wow, they're

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the same person off camera that they are on camera

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or in front of the classroom. And I think that

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kind of brings that comfort level. I think we

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present better when we're in our own skin. Absolutely.

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Absolutely. From the stories we tell to, again,

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your personality, what you're wearing, all the

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things, it allows you to be a little bit more

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comfortable. We started saying at the beginning

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of this clip that, are you nervous? I'm nervous,

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right? But why? Because we're wearing what we

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want to wear today. We are who we are. And I

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will never apologize for that. Even even thinking

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about internal presentations, you know, reviewing

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them ahead of time. It's but should you say that?

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Should you? Should you not? Why not? I am who

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I am. And I'm not going to apologize for a joke

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or a story, even if a story doesn't fully make

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sense in that moment. It brings people back.

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to what I want to talk about as well. Boy, I

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know I was just scared to death when I became

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an educator on that because I didn't know like

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what stories do I have are relevant? You know,

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what stories are they going to be received well

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because I don't know the audience. And sometimes

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I go through classes and not share some of my

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best content because maybe I just wasn't like

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comfortable in my own skin at the minute. And

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later in life, I realized that. And that's really

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not a great perspective to have in front of a

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classroom. Exactly. Exactly. I think for the

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first several years in my career, nobody knew

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I had children. They had no idea I did because

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I was under the impression I leave my work or

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my home life at home. Right. And my work life

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at work. And then I thought, you know what? No,

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because some things that are happening at home,

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some of the funny stories that happen or some

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of the life lessons that I'm learning in my house

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are really applicable at work as well. So why

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not let them in to to your authentic self? I

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think I am. better engaged as an educator when

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I am 100 % myself. Wow. Okay. We're letting the

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curtains down. I'm going to open some vulnerability

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here. You sparked something, especially about

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children. So one of the things that I have always

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struggled with in my professional career is that

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I've been divorced twice. And when I bring that

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up in class, people are like, well, do you just

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suck at relations? I was like, well, that's a

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piece of it. I've had to learn a lot along the

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way. But as a technician, I typically worked.

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When I was on overtime, when I was on call, I

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would work 70, 80 hours in a week, and I missed

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a lot of home life. And for a long time, I was

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very embarrassed of that, that my work had such

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a detrimental consequence in my personal life.

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Even though I was excelling professionally, I

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struggled personally because of that. And after

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I started sharing that in classes, especially

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with those hungry, those hardworking service

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technicians, once I started sharing that, a lot

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of them would say, you know, I've always wondered

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that if I work too much. Does it affect the home

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life? I'm like, it absolutely does. And I don't

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think enough of us talk about that because in

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reflection, there's a lot of things I learned

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as an adult once I started focusing on these

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communicating skills and interpersonal communication

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and understanding my own emotional intelligence

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that I started realizing that those kind of stories,

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those genuine, those struggles, those heartfelt

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experiences that we may. be a little bit ashamed

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to bring up in front of a class, sometimes it

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is the thing that can make us connect even stronger

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to that class. So it's an uncomfortable place,

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but it's a place of growth like most uncomfortable

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situations are. Yeah, if you're not uncomfortable,

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you're not growing. Exactly. Well said. Right.

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And I think I think, again, those lessons learned

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make you a better employee. They make you a better

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educator and they make you a better leader over

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time. And we're all we're all leaders in our

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own right. So it allows us to take those situations

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and share that vulnerable situation, become transparent.

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It allows you to be a little bit more approachable

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as well. So I said, you know, you're you're at

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that classroom in front of the classroom because

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you know. something that potentially they don't

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know. But you also have to take the wall down

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and be that approachable person that we all want

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to be. And sometimes it's sharing those scary

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stories or saying, hey, I really messed up today.

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Here's what happened. And they're like, oh, I've

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done that too. Or I've been in that situation.

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And let's talk about it, right? So it's not scary

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or embarrassing. It's let's all learn together

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as one. Yeah, I have a really close friend and

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I try not to call him out socially, but I'm going

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to today, Paul Grimm. So Paul Grimm is an amazing

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educator. He's just a phenomenal friend and human

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being. And every time I ask him about doing classes,

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he's like, I don't know what I have to offer.

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And I don't think he realizes how much he actually

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has to offer. And I think many people, they...

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struggle to become educators. They struggle to

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make that transition from technicians into the

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classroom only because they don't see themselves

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as having something to offer, not realizing that

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they have so much to offer. And it's getting

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past that mental barrier. I mean, it really is

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a mental barrier to understand who our authentic

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self is. If someone is asking us to present a

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class, It's probably because you know what you're

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talking about and we want that to be shared with

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the world. Yeah, absolutely. It takes a little

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bit of, to your point, self -reflection. You

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know, what do I bring to the table in allowing

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feedback from others to come in and take that

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positive feedback and grow from it? I think so

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many times we're not willing to. to ask for the

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feedback. So we have to seek the feedback and

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then be open to hearing what folks have to say.

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And you'd be surprised, right? They'd say, oh

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my gosh, you're so great at that. Or why haven't

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you thought about doing this? And it just takes

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that one encouragement sometimes to be your authentic

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self and to say, hey, you know what? I was meant

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for this because I don't know that many of us

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walk into this thinking. I'm going to be an educator

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for adults for the rest of my career. We happen

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to fall into it sometimes because it was that

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little piece of encouragement that came to the

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table. We have such a shortage of technicians

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in our industry. In most trades, we have a shortage.

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But the thing that we don't always talk about

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enough is the fact that we have just as much

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of a shortage of educators. When COVID came along,

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Many of our experienced educators took early

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retirement. And so we have a lot of new generation

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of instructors coming into the classroom, which

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is wonderful. But I also like to reach out to

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those experienced technicians that have never

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thought about. teaching, have never thought about

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becoming an instructor because what they have

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to give back, they don't always understand the

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value in that, right? Those experiences, those

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life lessons, those little things that could

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save one minute here and five minutes here and

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10 minutes there. Well, when you bring those

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into a classroom and you start sharing those,

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well, those little one minutes start multiplying

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by however many people you have in that classroom.

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And it just starts multiplying and steamrolling.

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So I always like to encourage, you know, our

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our listeners, our technicians that haven't yet

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became educators, but have always wondered what

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it would be like. I can tell you it's a very

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gratifying experience to be able to feed minds.

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That's really what we're doing when we come into

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the classroom. And so making that step, that

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self -reflection of who am I? You know, do I

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have what it takes to. speak in front of a classroom.

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And I always like to ask the question, have you

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ever given any technicians around you words of

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advice? And if you have, you actually already

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have became an educator and may not have realized

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that. And so we want to push, we want to push

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everyone to understand what they can be and who

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they could potentially become. Absolutely. It's

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those things that the book can't teach you. You

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can sit in a classroom all day long, but it's

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the stories that people are going to walk away

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with. And I was saying before, and you were mentioning

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it too, but feedback. I keep feedback from every

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class, every presentation I ever give, and I

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keep it in a folder. When I'm having a day, Clifton,

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when I'm having that day, I go back to that and

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say, you know what? I am good at this. This is

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what I meant. to do. So some of those things,

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and we're mentioning stories and what impact

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you can give somebody. A piece of feedback I

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read this morning was some of the stories and

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lessons that we talked about in the classroom

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will live on for years. So we'll take these with

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us in our job. take onto our team as well. So

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I think that's the powerful piece of being an

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educator is it's not always what's on the slide.

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What's on the slide is great, but it's what you

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are bringing to the table within your authentic

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self that makes the biggest difference. I hadn't

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really thought about that from that self -reflection

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aspect. When we were coming out of the conference,

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you know, in the feed loop app, the new app that

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we've been using for the conference, there's

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a section for feedback for the classrooms. And

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it was just a couple of days after the conference,

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we were all regrouping, starting to sort through

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some of the things. And I got an email from Renee.

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She's like. I just seen the coolest thing. Look

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at this information. And she shared it. And it

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was your email about all of the reviews from

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your classroom because you had had a feedback

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request from everyone in your classroom. And

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now it completely makes sense. Like that could

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be a strong motivator for why am I good at what

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I'm doing? Actually reading the responses from

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the classroom. It reminds you to be who you are.

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That's the biggest thing that I take away from

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it. It's not, wow, Kristen, you killed it. You're

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great at this and just keep hyping yourself up.

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But it's a reminder that, yeah, it was okay that

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I took 30 seconds to tell that silly story. It's

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okay that we took the first five minutes to play

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a game, but that's who I am. And then it's going

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to bring folks in to pay attention to the meat

00:13:59.500 --> 00:14:02.639
of what you have to offer as well. You see a

00:14:02.639 --> 00:14:05.320
little glimpse of, okay, she's not just somebody

00:14:05.320 --> 00:14:07.539
standing at the front of the room. She is who

00:14:07.539 --> 00:14:10.100
she is. It's what you're going to get, whether

00:14:10.100 --> 00:14:12.399
that be, you know, a silly outfit or a silly

00:14:12.399 --> 00:14:16.639
game. You never know, right? Yeah. I definitely

00:14:16.639 --> 00:14:22.000
go with the silly outfits. But it's so funny

00:14:22.000 --> 00:14:23.940
because since I've started doing that, right,

00:14:23.980 --> 00:14:26.299
that was actually supposed to be a one -time

00:14:26.299 --> 00:14:30.299
thing. You know, when we went to AHR two years

00:14:30.299 --> 00:14:32.960
ago, that was my very first time going to AHR.

00:14:33.039 --> 00:14:36.940
It was my first big conference in my new role.

00:14:37.299 --> 00:14:41.460
And I was just like, man, it's got to be big

00:14:41.460 --> 00:14:43.620
or it's got to be nothing. And so, you know,

00:14:43.620 --> 00:14:46.960
I grabbed some gold sequined suits for the team.

00:14:47.039 --> 00:14:50.360
And we went to AHR in gold sequined suits. And

00:14:50.360 --> 00:14:53.860
it brought so many questions and comments. But

00:14:53.860 --> 00:14:56.850
out of that. I started getting requests. What

00:14:56.850 --> 00:14:58.210
are you wearing next? What are you bringing next?

00:14:58.429 --> 00:15:00.769
And I thought, okay, great. This has now become

00:15:00.769 --> 00:15:02.929
like my thing, whether I want it or not. But

00:15:02.929 --> 00:15:05.129
then I started seeing other educators breaking

00:15:05.129 --> 00:15:08.769
out of their comfort zone, doing classes in outfits

00:15:08.769 --> 00:15:12.330
and costumes. And it started making me think

00:15:12.330 --> 00:15:15.850
that, man, wow, if we could help release that,

00:15:15.990 --> 00:15:20.230
like let that inner self, let that true self.

00:15:20.889 --> 00:15:23.190
be more comfortable in their skin in front of

00:15:23.190 --> 00:15:25.830
the classroom, it does become a more interesting

00:15:25.830 --> 00:15:29.379
and engaging classroom. Absolutely. Because,

00:15:29.440 --> 00:15:31.879
again, you're bringing your true self to that

00:15:31.879 --> 00:15:34.259
classroom. You're not pretending to be somebody

00:15:34.259 --> 00:15:37.879
that you're not. The amount of energy it takes

00:15:37.879 --> 00:15:40.559
to be somebody that you are not meant to be is

00:15:40.559 --> 00:15:43.519
exhausting. Oh, yeah. We think about how nervous

00:15:43.519 --> 00:15:46.120
are you at that front of the classroom or did

00:15:46.120 --> 00:15:48.279
you review all of your materials? You know, what

00:15:48.279 --> 00:15:50.419
questions should I ask? How do I keep them engaged?

00:15:50.620 --> 00:15:53.679
There's a thousand things going on. Imagine adding

00:15:53.679 --> 00:15:57.750
to it. somebody that you're not. And, you know,

00:15:57.750 --> 00:16:00.149
how should I stand? What mannerism should I have?

00:16:00.309 --> 00:16:02.490
Should I smile? Should I not? All the things

00:16:02.490 --> 00:16:05.730
that you're not, perhaps, you know, it's going

00:16:05.730 --> 00:16:08.269
to expend so much energy that you just don't

00:16:08.269 --> 00:16:11.970
have. And I'd rather put that into being who

00:16:11.970 --> 00:16:14.789
I am and giving them the material that I'm there

00:16:14.789 --> 00:16:18.139
to do. Yeah, no, absolutely. You know, I always

00:16:18.139 --> 00:16:21.659
reflect back on my very first classroom. So I

00:16:21.659 --> 00:16:24.639
came out of the field. I spent over 20 years

00:16:24.639 --> 00:16:29.000
as a refrigeration technician and building automations

00:16:29.000 --> 00:16:31.679
engineer. And when I came into the classroom,

00:16:31.840 --> 00:16:34.399
I was so nervous. You know, bought a new sport

00:16:34.399 --> 00:16:40.100
jacket, new slacks, new shoes. I was just clean

00:16:40.100 --> 00:16:43.100
and trim. And showed up for the class, and it

00:16:43.100 --> 00:16:46.679
was a continuing education class. And in Indiana,

00:16:46.860 --> 00:16:49.500
continuing education is not required. And so

00:16:49.500 --> 00:16:54.000
I was all nervous and excited, and no one showed.

00:16:55.279 --> 00:16:59.240
I was heartbroken. I was like, I thought I was

00:16:59.240 --> 00:17:02.279
doing everything right to be this. instructor,

00:17:02.340 --> 00:17:06.420
this person. And then, so I got past that on

00:17:06.420 --> 00:17:08.519
that first class. And on my second one, I was

00:17:08.519 --> 00:17:10.539
like, you know what? I'm not putting that kind

00:17:10.539 --> 00:17:14.960
of work into it. And so I was just in almost

00:17:14.960 --> 00:17:17.319
work clothes, like not quite technician, but

00:17:17.319 --> 00:17:19.779
pretty dang close for my second class. And I

00:17:19.779 --> 00:17:23.299
was in there and I was wiring up an EC motor

00:17:23.299 --> 00:17:25.900
onto an exercise bike. And I was running light

00:17:25.900 --> 00:17:27.980
bulbs and I was running all the wiring and people

00:17:27.980 --> 00:17:29.859
started actually coming in for class. And they're

00:17:29.859 --> 00:17:32.500
like, Are you the instructor? And I'm like, uh

00:17:32.500 --> 00:17:35.440
-oh. I've got students this time. They're like,

00:17:35.519 --> 00:17:38.559
what are you doing? I'm like, I'm having fun

00:17:38.559 --> 00:17:42.279
generating power from a motor off from this exercise

00:17:42.279 --> 00:17:46.319
bike. And then it just went. I realized just

00:17:46.319 --> 00:17:50.380
that if I could be myself in all my quirkiness,

00:17:50.440 --> 00:17:55.220
people really enjoyed it that much more. It wasn't

00:17:55.220 --> 00:17:57.480
what they were expecting. It wasn't that instructor

00:17:57.480 --> 00:18:01.619
that I. portrayed on day one that I was uncomfortable

00:18:01.619 --> 00:18:07.819
being in. It was just myself. Yeah. I mean, one

00:18:07.819 --> 00:18:09.680
of the biggest things, it's silly, but one of

00:18:09.680 --> 00:18:11.859
the biggest things we talk about presenting or

00:18:11.859 --> 00:18:14.440
being an educator is wear something that you're

00:18:14.440 --> 00:18:17.160
comfortable wearing. If you're not comfortable,

00:18:17.279 --> 00:18:20.359
you're pulling at your jacket, you can't walk

00:18:20.359 --> 00:18:23.059
in the shoes because they're not meant for that

00:18:23.059 --> 00:18:26.359
environment or so on, right? So wear what you're

00:18:26.359 --> 00:18:29.819
comfortable wearing, be who you are, and just

00:18:29.819 --> 00:18:33.390
bring your whole self. I think about... you know,

00:18:33.410 --> 00:18:35.690
again, transparency and just being authentic

00:18:35.690 --> 00:18:39.390
in general. So one of my team members said this

00:18:39.390 --> 00:18:41.630
morning, I said, wow, that was a silly story.

00:18:41.710 --> 00:18:43.349
I don't know why we went there in your one -on

00:18:43.349 --> 00:18:45.609
-one today. And she goes, but that's okay because

00:18:45.609 --> 00:18:47.650
you're approachable, right? You're approachable.

00:18:47.750 --> 00:18:51.410
And I was nervous for a conversation today. So

00:18:51.410 --> 00:18:53.789
it brought the wall down, right? It brings the

00:18:53.789 --> 00:18:57.829
walls down and just allows you to be that approachable

00:18:57.829 --> 00:19:02.619
educator that you want to be. I love it. So moral

00:19:02.619 --> 00:19:07.660
of the story, bring your authentic self and be

00:19:07.660 --> 00:19:10.680
proud of it. Yeah, be proud, be proud. Don't

00:19:10.680 --> 00:19:13.079
apologize for who you are. Again, you're there

00:19:13.079 --> 00:19:14.880
because you know something that they don't know

00:19:14.880 --> 00:19:17.400
and you're there to share yourself with them

00:19:17.400 --> 00:19:19.680
as well. Not just the content, but your stories,

00:19:19.700 --> 00:19:22.759
your experiences and everything that you're bringing

00:19:22.759 --> 00:19:24.980
to the table, whether it's a sequined suit or

00:19:24.980 --> 00:19:29.940
not. Clifton, I'm not sure, but bring it because

00:19:29.940 --> 00:19:34.019
just bring it. That might be the name of this

00:19:34.019 --> 00:19:36.099
podcast. Now I think about it, just bring it.

00:19:36.259 --> 00:19:39.180
Just bring it. Yep. I love it. I do too. Krista

00:19:39.180 --> 00:19:41.059
Mueller, thank you so much for joining us. How

00:19:41.059 --> 00:19:43.460
can our audience learn more about you and what

00:19:43.460 --> 00:19:46.259
you're doing in our industry? Check out LinkedIn.

00:19:46.519 --> 00:19:48.839
I have a lot of things going on out there as

00:19:48.839 --> 00:19:51.480
to where I'm presenting what I'm doing. New and

00:19:51.480 --> 00:19:54.559
exciting initiatives that were going on. I'm

00:19:54.559 --> 00:19:56.759
also a member and a board member of the Women

00:19:56.759 --> 00:20:00.799
in HVAC organization. So please, please join

00:20:00.799 --> 00:20:03.740
that as well if you have the opportunity. Okay.

00:20:03.779 --> 00:20:05.660
Well, we thank you so much for your time today.

00:20:06.480 --> 00:20:07.960
Absolutely. Thank you, Clifton.
