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Soften your senses.

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Ways to become a better speaker, listener and follower.

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This episode brought to you by GW Berkheimer and First Supply, distributors that are focused

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on training the next generation of technicians.

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All right everyone, thank you for joining Did You Know?

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The Esco HFAT Podcast.

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So we're hanging out at the 2024 National HVACR Education Conference.

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We're having such an amazing time.

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I'm hanging out with Tom Hardy, hanging out with Troy Rybicki, and we are getting ready

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to just blow your minds.

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What about that?

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All right, what are we talking about?

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Was that Paul Schaefer in the band on that?

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I don't know.

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I don't know.

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I'm not sure who that was.

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That's pretty good jive though.

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I like that.

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I like that jive a lot.

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Is that available?

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Ample Tins?

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I don't know, comes loaded on the Rode Podcaster Pro 2 by Rody.

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It's available on all local AV stores.

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So where was I at?

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What about the Educators Conference?

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Oh yeah, yeah, yeah, yeah.

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How exciting is this?

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Oh my gosh.

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Great turnout.

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I was blown away.

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All right.

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All right, I'm going to put the serious face on.

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Okay.

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I got a face for radio.

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Do you know that?

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You do?

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You've only done it a hundred thousand times.

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I got a face for books.

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So we are at the National HVACR Education Conference and there's about 1200 people that

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is hanging out, trying to focus in on all of the craziness that's happening in our industry

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and getting prepared for transitions in technologies and transitions in refrigerants and really

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just kind of gathering to talk.

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So let's talk a little bit about the industry and things that are important that we need

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to kind of keep our community because we really are a community.

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We're just a big community of people that are serving other people.

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It's kind of, yeah, we do, right?

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So where do we begin?

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Well you know what?

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We've got a lot of new educators in the conference this year, which is a great sign.

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We're getting many more people that are getting active and making a big difference in the

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industry.

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We've been trying to get not necessarily recruited, but get more people involved.

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Yes.

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And it's nice to see that we're getting like a whole new generation of educators that are

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willing to take and run with this next level.

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Yeah, yeah, yeah, absolutely.

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Have you seen the same thing?

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I am.

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It's like a pyramid scam.

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You get one person and that person recruits two more people and those people recruit two

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more people.

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Next thing you know, we've got a, we don't have a shortage anymore.

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We've got an overage.

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How about that?

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That would be cool.

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Is it?

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I mean, really, I mean, when you think about it, it could be that simple.

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Honestly, if we can each convince two people of how good this industry actually is, and

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then all of a sudden, man, I want to be a piece of that.

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Well, look at it.

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Your first four years, you're already making, you're in the positive year one, whereas if

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you were to go to a four years college, you're in the negative year one.

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No.

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And by the time that four years ends, you are double the advantage in that person is.

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Yeah.

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You know, I've got two stepdaughters at home right now.

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One of them just finished high school.

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She's in her freshman year at college.

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The other one's a sophomore in high school.

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And they actually had two different perspectives because I think we're seeing that transition.

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So the one really wanted to go to college because it was a specific job that she was

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interested in that required college.

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The other one is really not too interested in college, wants to make a difference in

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the world, but realize that that's, college is probably not their path.

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And the interesting thing about both of them is they both say, if I didn't have to go to

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college, I don't know that I would.

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So one says I'm going because I need to, not necessarily because I feel like it is the

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right thing to do.

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The most important thing that I want to do is make a difference in the world around me.

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And so for me, I see that and I go, that's what we have.

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We have generations and they're right there in between that Z and alpha, right?

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And so that's pretty, that's almost two generations that are both saying the exact same thing.

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I want to make a difference in the world around me.

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And are there other avenues?

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So it's not like they're challenging society.

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They're just asking.

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Absolutely.

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You know, and I think when I got started and just really what I liked about it was part

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of the STEM program and that's mainly science and math.

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These are the two powerful aspects of my life.

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And so when you have the opportunity to go through some type of tech school and then

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get the information, but it's the technology, it's the equipment and then it's all the other

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aspects that we learn when we're working with education.

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And so that's one of the biggest things that I've always enjoyed is I've still today learned

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much more information by teaching.

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Because we're not only just sharing the information in the industry, but we're learning about

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their learning habits, their learning styles.

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What can they pick up and what can they provide as far as retaining that information?

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Absolutely, it is.

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Well, I mean, if you look at it now, I mean, a lot of celebrities or a lot of people out

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there, mentors or whatever it is, is now starting to push the trades.

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Mike Rose doing a great job out there.

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Absolutely.

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I wrote him a letter.

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Did you?

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Oh, absolutely.

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I did.

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Did he respond?

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I mean, he does.

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He does.

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He does.

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Keep doing it.

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Keep doing it.

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Yeah, yeah.

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I mean, he's kind of an idol of mine.

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I mean, he's doing what we need.

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Yes, I mean, he's actively pushing for it.

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So yesterday in my session, I asked, and you know, who's been to a four year college

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or whatnot?

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And I think it was only like 10%, only 10% answered, you know, rose their hand on that.

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Yeah.

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So it was a good thing, you know, our industry, we have two great things going forward.

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Were recession proof?

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Oh, my goodness.

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And we're also event proof per se.

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It doesn't matter what happens.

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Everybody still needs comfort.

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Yep.

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They still need cooling, refrigerations need refrigerating.

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It's, it's, and it can't go to IA.

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No, our job will not be taken over.

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Our jobs will never be replaced.

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AI might complement our work, but it will never replace our work.

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And that's a beautiful thing to be involved with.

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Think about how many people in the world are struggling with that right now.

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Think about how many people in the IT industry are going, am I going to have a job in two

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years, five years, 10 years?

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And then you look at our industry and go, I know I am.

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You know, it is a career.

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And when you think about the opportunity, there's no other really better career option

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than HVAC.

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There's so much that you can do.

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You're dealing with personal soft skills and you're developing relationships.

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And one of the most gratifying part in the industry that I like the most is when we are

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actually helping people resolve issues and resolve problems.

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And they, they run into all these challenges and we can provide options and different types

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of things that they can do to utilize and develop their skills, whether it's electrical,

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whether it's plumbing or whether it's sheet metal or anything like that, they can really

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take it and run.

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And then just like unlimited what you can do.

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And even when the economy does change, our industry stays pretty strong and reliable.

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Well, not only that, look at our jobs, what we've, what we deal with out there.

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We are essentially electricians, plumbers, framers.

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We know every aspect.

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We touch upon every aspect of the building process or the trades.

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If we at some point in our career just realized that the mechanical trades not for us, we've

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already got our toes dipped and experience in every one of those trades.

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So we can go start pulling wire.

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We could be an electrician or we could do plumbing or anything that we want.

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We can, we've got that aspect.

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You know, a lot of times I talk to people who have came into our industry from other

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industries and it's typically the same response that I get from them.

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I got stale in what I was doing and I've never heard that from an HVAC person.

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I've never heard that they're stale.

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And that's so true.

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We had a earlier conversation about the different paths and the different avenues that heating,

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ventilation, air conditioning, refrigeration, building sciences, industries provide.

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Because we're all like on this great big tree.

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Jason Objute came up with this tree a while back we were talking about and he's like,

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all right, so we've got all these different pieces that are coming to the industry.

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They're just new growth on some existing branch and all these different branches are just

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part of this tree.

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And so if we don't like the branch that we've landed on, we literally just go to another

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branch and we were already in the right environment.

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And I was like, oh my gosh, that's the best analogy I've heard to who we are because we

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don't if we get stale, what do we do?

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We just we go find a different piece of the thing that we're already a part of.

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Yeah.

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And when you adapt to the different technology and there's a big difference between mechanics

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that are mechanical and then there's technicians that work with technology.

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And so that's one of the greatest things is that there's always something new, something

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that you can adapt to.

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And it gives that challenge.

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It's never a dull moment.

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There's always new challenges.

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There's new requirements that we can develop and learn more about not only the product,

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but way the economy is changing.

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And then what are some of the needs and wants that the consumers want that we can provide

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them with that type of service?

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And that's powerful, really powerful.

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It is.

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Yeah.

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I see myself sometimes starting a class out talking on the technical stuff and then end

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up on the business end of it, you know, telling someone I'm not telling but helping someone

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develop their business just a little bit more to become a little tiny bit profitable more.

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Because again, their success leads to my success also.

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And you know, to create job security for myself, it is making sure that that person is extending

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his career or her career, opening a shop, hiring more people, bringing them in for training.

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I see it now there's so much there's so much more desire for training now.

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I get people calling up asking, when are we going to have a class?

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I'd like to do this.

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I'd like to do that.

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It's becoming so much more.

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It's actually fun.

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It's fun again to train.

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I feel like 2024 we've said this in a few of our podcasts.

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I feel like 2024 is going to be the most interesting year in our industry in quite a long time.

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Because everyone has something to learn.

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Like everyone has something that they need to learn.

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And now we get these opportunities to start connecting with people we may not have connected

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with in the past.

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And it's like our tree just keeps growing and growing and growing.

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You know, and through the years when you're when you're starting off at a much younger

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age and you've got your mentors, people that have been in the industry for decades, right?

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And the influence that they put on us and now we're in that position.

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We've actually taken over for the next generation that's coming through.

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So we're just kind of sharing and riding along on that wave.

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And it's incredible because it gives us the ability to take what we know and share with

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them.

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So it makes their life a little bit easier, but it also provides them that challenge,

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you know, so they can take it to the next level.

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And that's one of the things that I think, you know, when you think about providing a

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service and so we not only sell the product, but we offer support for that product.

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And so when somebody has a problem and I'm not there, I can't see what they're working

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on.

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So by just communicating and talking to them and asking them informative information, and

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then I can visualize what they've got.

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And then I could say, let's try this.

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Let's see what this does.

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All right.

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Well, maybe this is where we need to go.

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We don't need to waste time on this.

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And next thing you know, it only takes a few minutes, but you walk them through that process.

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You give them a starting point and then they say, you know what, this isn't that bad, you

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know.

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I fixed it.

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And he goes, well, you helped me, but no, you fixed it.

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I just guided you, you know.

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And so together we were able to achieve that.

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And that's a great feeling.

251
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Yeah.

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And it's really well, going back to what Troy said, you know, at times it's kind of dumb

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founding to find out that Troy and I are considered mentors of two of the people in this industry.

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I would never think that Troy and I would actually be considered a mentor.

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But I want to, I want to go a little deeper into what he was saying when he was like,

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tell me what you're seeing.

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We need to teach humility also.

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That's a big factor.

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Know when to say either a, I'm over my head or B, I'm lost.

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And this is actually what I'm getting.

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I'm a true believer of job site sheets.

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Give me a job site sheet and let me see the numbers you got.

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And the word's good and 3.5 for my gas pressure, perfect superheat, perfect pressures is not

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really doing you any good by just listing it and still having a problem.

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Yeah, that's exactly right.

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And you ask them for information and they don't have it.

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And that's one of the reasons why they can't really thoroughly understand what's going

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on or what needs to be done.

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So when you walk them through that process and show them how important data is, and when

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you get that information and you see the numbers, then you can understand why it's doing what

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it's doing or how you can actually manipulate the system to make it work even better.

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And so it gets to the point where there's nothing that we have not seen before.

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So there's nothing that we haven't been able to resolve.

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And so through that experience, you don't want to just give them the answer.

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You want to kind of help them struggle a little bit.

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So it means a little bit more.

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And then when they get that, they get over that hill, they get over that crest and they

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see that sense of accomplishment.

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It's a tremendous feeling of experience and just having that knowledge that makes it easier

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the next time they have to run into something like that.

281
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Yeah, absolutely.

282
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Clifton, I got a question for you.

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What was your greatest feeling as a service tech?

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Oh, man, just fixing something that was broken and knowing that somebody else is going to

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enjoy something and they didn't have to know that I fixed it.

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Making something work that was broken.

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And honestly, the best feeling in the world for me was in commercial refrigeration.

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So I was a mobile engineer in grocery stores and I ran my butt off.

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I mean, like my last on-call shift, I had 95 and a half hours clocked and I had 3000

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miles in one week and I loved it.

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I loved that feeling and the part that was so good was to walk into a grocery store and

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see an entire wall of refrigeration down and that department empty because no one was buying.

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People weren't getting their food.

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All right.

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And then you fix it, you hang out, you watch pressures, keep an eye on things.

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You watch the rack recovering.

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And soon as you start seeing that rack recovering on the E2 and you will pack your tools up

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and you walk out and they're restocking the shelves and as they're restocking the shelves,

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people are gathering back in and you go, I just helped provide your food for your family.

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How cool is that?

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That was fine.

302
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That's great.

303
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Yeah.

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I mean, and I think everybody in this conference would have a similar feeling on that taking

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something that's broken and fixing it.

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And when I ask people, why have you gone from the field to training?

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And surprisingly, the answer is not because I was getting old and I couldn't do it anymore.

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It's because I had too much to offer by sharing my experience.

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That's crazy.

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What if there was no information resources?

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And so at one point you're limited to your capability.

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You're limited to really knowing what the product is supposed to be doing and how it's

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supposed to work.

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Where today you have all these resources, whether it's a video, whether it's a audio

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podcast, and it's just unlimited amount of information that is so helpful because you

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can pick up little, all the pieces of information that could be so beneficial and you don't

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realize it.

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But then when you run into it later and then you can apply it and it's something that maybe

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it takes a long time to figure it out.

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But then once you go through that process, you'll never forget it.

321
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And now you've got that ability to be a little bit more productive in resolving those issues.

322
00:17:25,320 --> 00:17:28,400
Yeah, I'm absolutely agree with you guys.

323
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Man.

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And to think we didn't know what we were going to talk about.

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If this would have happened in the 80s, if we would have had this technology in the 80s,

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we probably would not have a shortcoming.

327
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No, we wouldn't be in this situation.

328
00:17:41,080 --> 00:17:42,080
So you've been around long enough.

329
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How many different types of organizations, trade organizations like ESCO and all these

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other organizations?

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How important is it that they come together and work as a team to provide monumental?

332
00:17:54,360 --> 00:18:00,320
Yeah, I seen at this conference, manufacturers that I've never seen here before.

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00:18:00,320 --> 00:18:04,880
I seen trade organizations that I've never seen here before.

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I seen certification companies that have never been here before.

335
00:18:08,960 --> 00:18:10,560
I seen distributors.

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I seen contractors.

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I seen young educators.

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So I think it, I think we're here.

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I think this is the time in our industry for it to happen.

340
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I think we started going in an uphill climb.

341
00:18:22,240 --> 00:18:23,720
Yeah, I do too.

342
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Just to keep that rolling uphill and not go down.

343
00:18:26,280 --> 00:18:28,160
Yeah, it is.

344
00:18:28,160 --> 00:18:33,280
And to get a jump on it, you know, to work with a manufacturer so that we can understand

345
00:18:33,280 --> 00:18:35,400
the technology a little bit better.

346
00:18:35,400 --> 00:18:40,860
Then that makes us the ability, gives us the ability to make sure that the equipment is

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installed properly, it's set up properly, it's operating that it needs because it's

348
00:18:45,080 --> 00:18:47,720
not just functional, right?

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00:18:47,720 --> 00:18:53,080
It's more of comfort and efficiency that is one of the leading driving factors in our

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HVAC industry.

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And that's really what a lot of this new generation is picking up and moving with.

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And I'm so pleased to see that they are capable of doing that and they're willing to take

353
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that initiative.

354
00:19:05,440 --> 00:19:06,440
That's pretty cool.

355
00:19:06,440 --> 00:19:07,440
I'll see.

356
00:19:07,440 --> 00:19:10,600
Tell us some parties for you, right, Vicki?

357
00:19:10,600 --> 00:19:11,600
Thank you.

358
00:19:11,600 --> 00:19:13,640
I am so grateful for you guys.

359
00:19:13,640 --> 00:19:15,240
A lot of fun.

360
00:19:15,240 --> 00:19:16,240
A lot of fun.

361
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I know, look, man, the classes are out and they are rushing through the floodgates, heading

362
00:19:22,120 --> 00:19:27,240
on to the next class, the next opportunity to meet and mingle with people.

363
00:19:27,240 --> 00:19:28,240
And yeah.

364
00:19:28,240 --> 00:19:29,240
Thank you so much.

365
00:19:29,240 --> 00:19:30,240
Thank you, guys.

366
00:19:30,240 --> 00:19:31,240
That was awesome.

367
00:19:31,240 --> 00:19:32,240
All right.

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We'll see you all later.