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Soften your senses.

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Ways to become a better speaker, listener and follower.

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This episode recorded as part of episode 76 of Did You Know?

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The ESCO HVAC Show.

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Howard Weiss, how are you, sir?

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I'm good.

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I'm not that scary, am I?

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I'm ready for the future.

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Oh yeah, look at that.

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Love it.

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I love the A's.

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Future refrigerants are here.

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We need to be ready.

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And Greg, I'm so glad you pointed that out.

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This really is a great class.

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It's not an extremely big challenge to introduce into it.

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Something that we have to introduce into our educational program because it's upon us and

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it's very important that we train our technicians.

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Little things that Howard, I would like for you and I to discuss.

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So we spent time with Jason talking about why.

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We spent time talking to Renee about how.

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But let's talk a little bit about the importance and the significance of why we think it's

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a little bit different at Esco, the importance of the design that we have in our programs.

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Well, first of all, I'll back up to something that you asked Jason.

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You asked Jason, when did all this start?

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Yes.

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And something that's interesting is something called the Coalition of Like-Minded Organizations.

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Back in 2016, Esco started working with leading manufacturers of refrigerants and associations,

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manufacturers, understanding that all this was underway.

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Yes.

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And let me just share something.

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I get probably the number one thing we get called on.

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Why is this all happening right away?

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Right.

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And I remind people, I go, we actually brought this to your attention at our conference in

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March of 2010.

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14 years ago.

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14 years ago.

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So that, you know, we talk about the Safe Refrigerant Transition Task Force.

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Yes.

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Esco has been involved in committees for the last 14 years, trying to make certain that

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whatever happens, we can easily break it down, make it attainable, give you information to

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help you educate your students.

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So let me just give you a quick idea.

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We get an email.

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Here's a proposed rule from the EPA or final rule that's coming out.

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Yep.

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And it could be several hundred pages.

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Is that what you get from us?

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No.

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You usually get a one or two page summary.

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You get the condensed version.

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What you need to know.

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Yeah.

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So a lot of notes.

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Right.

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So a lot of what we're trying to do, we're trying to make it easy for you to do your

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job by taking the time to read the...

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Reading the government regulations is like reading a simplified version of the IRS tax

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code.

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It just doesn't exist.

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Okay.

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So a lot of what we're trying to do is break this down, understand their meaning, and then

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tell you exactly what you need to know so you can be more productive in your job.

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A lot of people aren't aware that part of that final rule that you were talking about

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is the EPA's directive to potentially require new training requirements for A2L refrigerants.

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And it doesn't really fall under section 608 of the Clean Air Act because it actually comes

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out of the AIM Act and is a very different item.

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And so the reason that we have this is having you prepared for what that is.

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Now it's unknown exactly what that is going to look like, but if we look at training in

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general, we do know that there...

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Howard I could go to a class and I could sit through a class and when I'm done, somebody

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could say, you went to that class.

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Thank you.

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Or I could go to a class and maybe I can have a requirement.

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Maybe I have to be in this class for an X amount of time and I have to be there a whole

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time and I can't be on my phone.

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But there's another thing which is really what ESCO has always been focused on and it

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was like that moth for me.

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All right.

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So you were the moth and ESCO was the light.

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When I was a trainer and I was looking for a complete package to be able to test not

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only my retention of information, but my students' retention of information.

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And you really pointed this out to me today and it makes so much sense of why we're different

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and why we push the bar so high here at ESCO.

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Could you explain a little bit?

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Sure.

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And unfortunately, I'm not like Bill Clinton where I could take a five part question and

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go five, three, two, one.

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But I'll try and cover everything you want.

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So when you brought up the American Innovation and Manufacturing Act, the AIM Act, specifically

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subsection H of the AIM Act, gave the EPA the authority to regulate the phase down

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of HFCs and manage their substitutes.

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Most people know that.

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What they don't know is it also empowered the EPA to establish technician training and

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certification requirements for the handling of ASHRAE 2, 2L, and three refrigerants.

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This process is currently in process and the final decision is uncertain.

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But it's evident from the fact that they're going through all the procedures right now,

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they're exploring their options.

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So to just start phase one, phase one, the EPA put out a comment period to ask for industry

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input as to what this would look like.

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That comment period, I don't remember exactly when it closed, it was somewhere around, it

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was in December.

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Yeah.

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Okay.

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Then they're going to take their time anywhere from 90 days to a year, we're going to have

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a proposed rule.

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There will be the opportunity for the industry to give a little feedback on it.

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And then we get a final rule.

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Now not knowing what the rule will be, I know where you were going.

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Our conversation earlier is why should someone take a close book exam?

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Absolutely.

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So here's the problem.

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We have for the automotive exam, EPA section 609, it's an open book test.

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Sure.

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It really fails to assess someone's retained knowledge.

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Right.

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Did I learn anything or am I just good at taking a test or can I open the pages and

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find what I need to know to be able to satisfy somebody's expectation?

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Right.

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And just keep in mind, retain knowledge.

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Because on what you just said, I bet I could pass the bar exam on an open book test.

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I would write books and if I knew where to open the books, absolutely.

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Well you definitely don't want me defending you.

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Right.

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So secondly, if the EPA does come out, they've talked about the idea of cloning or mimicking

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the EPA section 608 program.

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Why not?

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There would be a multi-part test, close book, the idea that this training may require the

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same elements, a card, all the same tools.

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What they do then.

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Right.

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So are they going to grandfather someone who just sat in a class and got a certificate

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of attendance or someone who got a certificate of completion or someone who actually took

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a close book exam?

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The answer is probably the last.

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Exactly.

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We don't know that.

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But the last thing, taking a close book exam is the only way you could truly reduce liability.

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So what we were chatting about.

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Yeah.

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What we were chatting about earlier and just for everyone else, we have to distinguish

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between someone getting a certificate of attendance, a certificate of completion, or an industry

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certification.

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They're not the same thing.

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Okay.

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It all drives to the difference between knowing about something and validating one's retained

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knowledge of the subject.

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Mere awareness of the existence of standards does not equate to a deep comprehension and

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a commitment to these standards.

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So I'd like to share a story that I think everyone will appreciate.

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Okay.

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Yeah.

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Yeah.

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That's what I'm looking for.

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I have a good friend who was a teacher who had a former student who had passed away,

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died using an aluminum ladder near a power line.

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Okay.

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It appeared that the court was going to favor the plaintiff until the instructor was called

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to give their deposition.

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They asked questions of the school, the state, and the teacher.

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How did you know the student?

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It was in your class when you covered the material.

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Did you take attendance?

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How do you know they fully understood the material?

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There was a plethora of questions.

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Well, it appeared the plaintiff would win.

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The case was ultimately dismissed on one single reason.

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Documentation, the student understood the established safety standards from the exam

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they took.

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So-

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That's a liability interest, significant liability interest there.

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And that's the thing, Clifton, whether you're dealing with students, customers, or employees,

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should one of them be injured on the job?

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Do you have the documentation to validate they had to retain knowledge to adequately

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perform said task?

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So we all, if you're a teacher in a school, hey, here's your safety glasses, here's your

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gloves.

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We go through everything.

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But do we give them some kind of safety exam to document?

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Validate it.

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Yeah, absolutely.

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Did they?

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You know, and I've had our distributors, and if you're a distributor trainer out there,

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that's where I was before I joined the ESCO team.

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If you're a distributor, it brings up an entirely different perspective that is very important

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to be aware of.

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If you remember back when R410A came out, what was everyone afraid of with R410A, Howard?

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High pressure.

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Pressures, right?

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So what did we do?

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So we never had a nationally required R410A certification, but a lot of our distributors

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required an R410A training with a certification to validate that you were able to work with

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this new equipment before they would sell you that equipment.

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And we've already began to see this with many distributors here in the country that are

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requiring their contractors to go through a training class, not just go through a training

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class, but take our certification, take our test to validate that they retain that knowledge.

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Now the distributor actually has their version of that insurance policy in their hand showing,

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hey, my contractor went through this class, they retained the knowledge.

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If they made the choice later to do something incorrectly, I taught them how to do it correctly.

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They chose to do differently.

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And that's a big factor.

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So even as a school, we have to look at that as a contractor, as a distributor, we all

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have the opportunity to look at it as I'm providing training and making sure that my

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student is retaining the information that I delivered.

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So about 20 years ago, there was a frivolous lawsuit that everyone thought was frivolous.

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Okay.

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Lee Bick versus McDonald's.

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Lady spilled coffee in her own lap.

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Yeah.

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You got about $2.8 million out of McDonald's.

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Why?

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Because restaurants, it's specified the temperature in which coffee is to be served.

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And apparently McDonald's from reading the case was serving coffee at roughly 40 degrees

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higher than the standards.

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Okay.

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Knowing standards exist and adhering to standards are two different things.

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Yeah.

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Yeah.

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Clifton, you worked at a very large distributor.

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So let's just take this.

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If you had a bunch of customers, you trained in 410A, A2Ls, et cetera, and someone got

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injured, even if you did all the training and covered everything, do you have the documentation

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to demonstrate to authorities that you covered all those standards set forth by groups like

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ASHRAE, UL, NFPA, SRTTF?

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Do you have any documentation to show that not only they attended what you covered, but

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that they understood it to fend yourself?

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And well, I'm not trying to scare people.

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I'm just saying we live in a crazy world.

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Yeah.

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If you're teaching safety, forget A2Ls for a second.

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You're a teacher.

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Any type of safety you teach, you should document.

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You should have people take a test.

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Once again, there's a major difference between a certificate of attendance, course completion

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certificate, and a closed book exam.

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In my world, I want to just, maybe I'm showing my age.

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As President Reagan used to say, we should trust people, but we should also verify.

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Man, isn't that a big statement.

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So, you want to reduce warranties, or excuse me, liability.

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Make certain that you're giving people a test.

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Okay.

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Big, big point.

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A lot of people out there are probably rethinking right now going, wow, that does change the

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way that I look at my training.

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Because with A2L, we're not really focusing on global warming potential or ozone depleting

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potential like we did with our EPA 608.

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We're now actually talking about safety, which is the reason we implemented this in the AIM

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Act is because we're not talking about the environmental side.

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We're talking about the safe handling for the technician and the consumer.

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So there's a lot of information that needs to be validated, retained, and tested to make

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sure that we're retained.

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Now let's talk about some additional resources while we have the opportunity.

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So we've spent a lot of time talking about introducing the A2L training program into

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your classroom, which we're highly encouraging all of our proctors to start introducing A2L

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training into your classroom.

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But there's also a lot of continual facts.

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Jason and I talked about some of our previous shows where we take deep dives into these.

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We have a bunch of resources.

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Let's talk a little bit about our A2L fact check, the blog that is designed just for

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facts about this transition.

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Our customer service team and members of our team get calls and emails nonstop every day.

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Jason had, when I talked to him this morning, 15 emails on A2Ls.

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You and I were both discussing this morning all the comments on social media we're finding.

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Yes.

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And a lot of what we're finding on social media is inaccurate.

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There's no nice way to say it.

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Okay.

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What we did with A2L fact check, we are taking frequently asked questions and we're putting

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out answers.

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So, no, we don't want everyone just emailing us.

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We hope you take the time, go through the course.

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But if you have a legitimate question you don't know the answer to, let us know.

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We have a series of videos, short articles, posts.

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The whole purpose of this entire series is to help you have the tools, whether you're

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trying to train yourself, students, customers, or employees.

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One of my favorite videos in here is the one you mentioned earlier where you did the flame

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test on four classifications of refrigerants.

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I think it's about 15 minutes long.

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It's a fairly short one.

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And what people will realize if you show that in your class, that's showing you that under

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the right circumstances all refrigerants are flammable.

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Then at the same token, I think that you're probably one of the biggest questions I get

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emails for every day.

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Misinformation.

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These things are flammable.

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They're explosive.

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We're going to die.

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That type of stuff.

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This scare stuff.

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And I go, our 410A is made of what?

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125 and 32.

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So if you take away the 125, you have our 32.

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So one of the new refrigerants you've been working with a form of for many years.

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Seconds.

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Absolutely.

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And what's our 454B?

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Yeah.

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It's that blend of 32 and 1234YF.

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Right.

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So, you know, everyone's afraid of this stuff because they heard something on social media.

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So what these resources are, they're really meant to help you separate back from fiction.

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Okay.

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This is a good time for us to bust some myths.

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Are you ready?

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Sure.

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So this one's for you, Howard.

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This is an important one because all of our instructors out here right now are, have probably

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been thinking about this.

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Hopefully they're getting more informed about it.

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But I got a good one for you.

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Thank you, Tommy Brown.

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And he just did that a couple hours ago on the fly for me.

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He's so amazing.

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I love working with him.

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And he did that because that's probably one of the biggest posts that we see.

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Yeah.

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And first of all, going back to the AIM Act, which gave the EPA the authority under subsection

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H to regulate training and certification.

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The AIM Act is not the same thing as the Montreal Protocol.

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Exactly.

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Okay.

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And so first of all, there's separate regulations.

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So does your EPA card cover it?

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No.

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What will the AIM Act require?

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We don't know yet.

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What we do know is based on what the EPA is trying to set up, there will be some form

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of required training, certification, or both.

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And when we do know the facts, we're going to share those with everybody.

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Exactly.

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And it's important to note, so there's the link for over to the atlfactcheck.blogspot

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to be able to see where that is.

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And it's important for people to know that the EPA as well as the DOE are going to be

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hanging out with us at the National HVACR Education Conference.

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So we encourage you to come join us.

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We're hoping that they'll have more information.

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They may or may not.

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Remember, we're talking about a government agency that is bound by certain avenues of

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information, and some they can't disclose until they actually get to that moment in

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time.

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But they will be there.

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They may be able to answer some questions for us.

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But we have this continual interest, this continual conversation with the EPA.

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And we promise to you, as we build this community, this entire HVAC and building sciences community,

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that we will be here to update you when things change as quick as they change.

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Like Howard, I think I mentioned before, and Jason talks about it.

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Howard and Jason are on the Federal Registry every day looking to see when the changes

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are.

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And if they come from us, it's because it probably happened that morning.

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And that's why we want you to continue to join us and just participate and stay ahead

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of the bar and not get behind.

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What do you think?

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At the conference, you're going to have the EPA, Honeywell, Chemours, Hudson Technologies,

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ESCO.

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You've got all the leading organizations in refrigerants and refrigerant regulations

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in a singular place.

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You've got our weekly show, our podcast, H2L fact check.

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A lot of people will say, oh, you're just trying to sell certification.

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No, we're a standards organization that is trying to move the industry forward.

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And if you're not staying up to date with all of our communications, hop on board.

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Grab that QR.

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It'll grab your information.

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It'll let us know what your piece of the industry, are you a distributor, a manufacturer, a contractor?

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And that way, as we have pertinent information that is specific for your sector of the industry,

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we'll get notifications to you.

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And so we try to keep it very segmented so that we're not sending everybody the same

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thing all the time.

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But if it's important for your portion of the industry, we're going to have you covered.

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And I'd like to say two last things.

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If you're on LinkedIn, we have a group called HVAC Educators, which if you're a teacher,

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I don't care if you teach at a school, supply house, manufacturer, join it.

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It's a great way to be connected.

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And here's the real quick thing.

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Steps to training and certification.

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If you have students, customers, employees, have them go through the online course.

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The online course really covers everything you need to know.

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Have them come on in, go through the PowerPoint with speaker notes.

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It's going to review what they've already learned.

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And then lastly, have them take the test.

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If you're just a technician out there watching our show, you're important too.

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But the same resources are available to you.

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Take the online course and call us and we'll give you a location to take the test.

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Love it.

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All right, Mr. Tebbe, thank you so much.

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It has been a fantastic triple header.

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I'm honored.

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This is great to have so many different perspectives of the same topic.

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And we'd love having you all with us.

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Is there any last questions that anybody has before we get out of here?

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I told you we try to keep it around an hour and that's pretty close.

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Went over a little bit, but.

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Well, we just need to make certain, are you ready?

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Are you ready?

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That's all it comes down to.

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All right.

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Well, I think we're going to wrap it up for the day.

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We appreciate everybody joining us so much.

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And next week, we're going to spend a little bit of time talking about 608 resources.

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So if you're new to training, you're not an ESCO proctor, you're not familiar with the

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resources.

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We introduced you to the low GWP.

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Next week, we'll talk about 608 and where all those resources are and the things that

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have changed in the last few years and the last couple of decades to be able to stay

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up to date with all that.

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So Howard, thank you once again.

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Thank you.

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We'll see you all next week on Did You Know?

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The ESCO H-Fact Show.

