WEBVTT

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Hello, and welcome to Listen Up People, a podcast

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of the USC Suzanne Dworak-Peck School of Social

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Work. I'm Dr. Eric Rice, Professor and Associate

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Dean for Research. Today, we're going to discuss

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the needs of military personnel, veterans, and

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their families. Social work and the military

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have a long history. In fact, the Veterans Administration

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is the single largest employer of social works

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in the US, with over 18 ,000 social workers serving

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the needs of veterans and their families. My

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guests today are nationally and internationally

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recognized experts in the needs of active duty

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military veterans and their families. They lead

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the military and veterans programs at the USC

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School of Social Work. So it's my pleasure to

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introduce Dr. Carl Castro. He's a professor,

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the director of military and veterans programs,

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the director of the Center for Innovation and

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Research on Veterans and Military Families, and

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the director of the Rand USC Epstein Family Foundation

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Center for Veterans Policy Research. And his

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colleague, Dr. Sara Kintzle, who's a research

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professor whose work focuses on the experiences

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of individuals who've served in the military

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and the transition from active duty to civilian

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life and who's currently the principal investigator

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on several large grants here at the university.

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It's great to have you both here. Thank you for

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having us. Yeah, welcome. I want to start off

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with asking a more personal question that I've

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been asking guests on the podcast, which is...

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why folks got interested in the areas that they

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spend their careers studying and researching.

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So maybe I'll start with you, Sarah. Is there

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a reason or an incident or a passion that drove

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you into working with veterans, the military

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personnel, and their families? For me, it was

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really the time in which I got my education.

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have a personal connection to the military other

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than my great -grandfather who died during World

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War II. I did grow up hearing he actually died.

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My grandmother, she never got to meet him. Her

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mother got pregnant with her. He left for World

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War II and he died during that conflict. And

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so I did grow up hearing stories from her and

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how that impacted her. But I was a freshman in

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college, actually, when the conflict in Iraq

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started. And at the same time, one of my best

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friends went into the military. I was very interested

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in trauma. I was getting a bachelor's of social

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work. And my education and my interest unfolded

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at a time in history where We had a lot of questions

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about how to help people who were in the military,

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who were leaving the military. And we didn't

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have a lot of answers. And where we were just

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really inundated with kind of the impacts of

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those conflicts. And so I got my bachelor's degree,

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my master's degree at just this really interesting

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and important time. And that's really where my

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interest came from. Wow. Wow, that's great. So

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Dr. Castro, Carl, you are also a retired colonel,

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if I'm not mistaken. How did you get interested

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in this work? Well, you know, in many ways, my

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work as a professor at the University of Southern

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California is a continuation of the work that

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I did while I was on active duty, because while

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I was on active duty, I had the best job in the

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world until I came to the University of Southern

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California. This is the best job in the world.

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But I was studying. soldiers and Marines and

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airmen while they were on active duty, getting

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ready to deploy to combat, coming home from combat,

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deploying to Kosovo and Saudi Arabia, coming

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home from. And so it was sort of a natural extension

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that I would continue to study them as they leave

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the military and return to their civilian community.

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So in many ways, it's just a continuation of

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what I was already doing. on active duty. So

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now, since I had a wonderful transition, you

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know, second best job in the world, moving to

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the best job in the world. I think your response

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reminds me of one of the very first things that

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I want to talk to you about. You were talking

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about people transitioning as they went overseas,

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came back as people are leaving the military.

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You know, you and I have had a few conversations

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over the years about, I think, what I might think

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of as some of the misconceptions that people

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have about military personnel and veterans. And

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there's a I thought about PTSD, suicidality,

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homelessness, these are sort of the core issues.

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But when you and I talk, you keep coming back

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to this idea of transitions, right? Do you want

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to maybe tell our listeners more about your insights

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about the importance of transitions for these

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folks? Well, it all starts, I'll try to be very

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brief, because one, I don't want to bore the

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listeners. But I take this very, very strong

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view that the military is its own culture. And

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there's a military culture, and then there's

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the civilian culture. And when service members

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leave the military, they're moving from one culture

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to another culture. And they often don't appreciate

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that. But all the challenges that you would have,

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that Sarah would have, that anyone would have,

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if, say, we picked up and moved to India, we

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would have to figure out where we're going to

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live, where we're going to work. If we have kids,

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where are they going to school? Is my wife going

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to work or my husband going to work? Where am

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I going to shop for food? All of these things,

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you'd have to figure out. People living in the

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military have to figure all of this out too,

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to include where are they going to get their

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healthcare? Where are they going to get their

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dental care? Where are they going to get a haircut?

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All of these things that you take for granted

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in one culture, you now have to figure out on

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your own when you leave the military and return

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to your communities. Of course, all of those

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issues you mentioned, homelessness, suicide,

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mental health disorders, these are huge issues.

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So I don't anyway want to minimize those. Those

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issues get compounded in this transitioning process.

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So we're trying, if you will, move upstream,

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move upstream and really prepare our service

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members for, I'm not going to call it a culture

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shock, but some veterans will even describe I

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feel like a foreigner in my own country as an

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example of this cultural shift that they're going

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through. And of course, most veterans ultimately

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transition fine and go on and major contributions

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to the community, et cetera. So I don't anyway

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want to say, oh, and they can't make it because

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they do make these wonderful contributions as

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well. Yeah. So what are some of you mentioned

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as people transition from the military into civilian

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culture, but there are other transitions as well.

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Yeah. I mean, what are some of the other points

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that are sort of particularly stressful for people?

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Well, we know from like, if you look at the life

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cycle of transitions for service members and

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veterans. There are three time points that I

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like to highlight. When people join the military,

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huge, huge point of issues. It's where 25 % of

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all suicides in the army occur within the first

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two years of someone joining the army. 85 % of

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all sexual assaults of women occur in the first

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two years of joining the army, ex -joining the

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military. Wow. When service members come back

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from deployment, again, you see issues. when

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they leave the military, the first two years,

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and the data now looks like it even can go out

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to five years, that's when veterans are the most

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susceptible of dying by suicide. So all of these

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sort of major transition points is where people

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struggle, and I think it's for a lot of the reasons

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that I just mentioned earlier. So understanding

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the challenges around these transitions then

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becomes central to intervening early or preventing

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some of these issues from happening? No, that's

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really that's really insightful and important

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for us to think about. You know, Sarah, when

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you were talking about your interest in getting

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involved, you had mentioned a sense that there

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was a lack of information available about what

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was happening. And I know that you in the work

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that you've done at USC have been the lead for

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the study that was called the State of the American

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Veteran. And this was something where you were

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really trying to understand you know what's happening

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and can you maybe tell us a little bit about

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what that study was and what it was that you

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were trying to accomplish with that? Sure, so

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we've done on our team a series of community

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-based studies that look at veterans in different

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communities and prior to this one we had done

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one in LA, Orange County, Chicago, San Francisco

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and we find that they're really powerful because

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we take a community, we do a needs assessment

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of the veterans living there and it's It's really

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hard to ignore when I'm looking at your community

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and saying these are your neighbors. These are

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the people you work with who are experiencing

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these challenges. As Carl likes to talk about,

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a lot of times people can ignore national data.

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They'll say, well, that's not happening here.

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But it also allows us to give communities tools

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that are really specific to what veterans are

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experiencing there. And this most recent study,

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we did the first ever study of Southern California

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as a whole. So veterans in Los Angeles, Orange

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County, and San Diego. And we took every we had

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learned from the previous studies and really

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tried to continue to advance the thinking and

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the knowledge. And in one area that we did that

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really was thinking about military transition.

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But these are large studies that focus on a lot

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of different aspects of the challenges veterans

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may experience. Well, you mentioned this transition

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idea, right? So this is something that Carl's

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been kind of educating us about conceptually.

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I mean, what were some of the things that you

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found in this study about transitions? Well,

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for the first time, we wanted to take a more

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in -depth look at transition. And Carl and I

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both came to USC around the same time, and he

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had been talking about transition previously.

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But it was a time where we really focused a lot

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of our work on that. You'll find that in the

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previous studies. But we really talked about

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kind of the things Carl brought up at first,

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finding a job, housing, access to health care,

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kind of those basic needs, which are where you

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should start. That's where we started. And a

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lot of the work that's being done today has been

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built on the conceptual model and the research

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that this team has done. And that work is important.

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You're going to struggle if your basic needs

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aren't met. But at the same time, we also know

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that there's more to life than basic needs, especially

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a healthy and happy life. And so we started to

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take a look more at constructs that we thought

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were also where we might be missing the mark

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in transition, things like purpose, and meaning,

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and identity, and how you overcome some of the

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emotional challenges, like feeling like I have

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to start over, feeling angry about that, the

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rejections that happen, and really answering

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that question, who am I now? And what do I do?

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Well, I figure it out. Yeah. Carl, did you want

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to add to that? You got something on the tip

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of your tongue. You hear a lot of veterans. when

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they're in the early transition phase will say

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things like feel like I wasted four or five years

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of my life serving in the military because they

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come back and they like have to start over right

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where they see their high school classmates are

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now managers and college graduates and they're

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like starting over in it, although in America,

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we love veterans, we love our military, I've

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traveled all over the world, I guarantee you

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there is no nation in the world that supports

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their military and veterans like America does.

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And I say this, but then but veterans still feel

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underappreciated, their skills being minimized

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and having to reprove themselves all over again.

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So these are the, you know, Sarah would call

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these sort of the emotional elements of the transition.

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And I think, for a large part, that has been

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ignored. And actually, Sarah's the one that brought

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that, this idea and this reality to attention,

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where now other people are talking about the

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emotional aspects of leaving the military and

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rejoining, you know, American society. No, it's

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really beautiful. I mean, you're talking not

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just about our people, I don't know, succeeding

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in the sort of the obvious ways, but you're talking

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about how do you understand if somebody is thriving,

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right? And I think that that's a really powerful

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part of a social work lens on research is trying

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to think about people as holistic and not just

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as how many of these folks got a job, for example,

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right? And with this in mind, Sarah, have you

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had much traction sharing these findings? Who

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has been? I know you mentioned that you had said

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something about you have these specific studies

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that are grounded in specific communities and

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that you are able to share with those communities

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that this is their neighbors. But what are the

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constituent groups that you share these findings

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with? Well, one of the things that's wonderful

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about the work we get to do is that we have stakeholders,

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veteran service organizations who are just so

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interested in getting access to research, understanding

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it, and utilizing it. So we have no problem finding

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people who are interested in listening to these

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findings. And we do that at many levels. At the

00:13:25.860 --> 00:13:28.580
top level, Carl and I have gone to DC. We meet

00:13:28.580 --> 00:13:30.460
with congressional leaders. This is a topic they

00:13:30.460 --> 00:13:32.820
are very interested in. They're very interested

00:13:32.820 --> 00:13:36.059
in using research to kind of advance what we

00:13:36.059 --> 00:13:39.220
are doing in this area. after the study was released,

00:13:39.279 --> 00:13:42.679
I gave over 150 presentations all over the country

00:13:42.679 --> 00:13:46.460
on Zoom, just to interested parties who just

00:13:46.460 --> 00:13:49.200
outlining the findings and how these organizations

00:13:49.200 --> 00:13:51.899
can use them and how they can think about some

00:13:51.899 --> 00:13:55.200
of these problems in different ways. And they

00:13:55.200 --> 00:13:58.980
do that. They've really listened to what the

00:13:58.980 --> 00:14:01.759
research finds and they wanna know not only does

00:14:01.759 --> 00:14:04.490
it help them. serve veterans better, but I'm

00:14:04.490 --> 00:14:06.250
also giving them information that they can use

00:14:06.250 --> 00:14:08.049
to show the efficacy of what they're doing and

00:14:08.049 --> 00:14:09.809
the need for what they're doing. So it helps

00:14:09.809 --> 00:14:12.360
their funding as well. So they can say, look,

00:14:12.480 --> 00:14:14.340
USC did this research and it shows that there's

00:14:14.340 --> 00:14:17.059
a big need here for what we're doing. And so

00:14:17.059 --> 00:14:19.240
just so beneficial. And that's something Carl

00:14:19.240 --> 00:14:21.620
and I really value is that we want to do research

00:14:21.620 --> 00:14:24.740
that gets to the people who are making policies,

00:14:24.820 --> 00:14:27.200
who are seeing veterans every day, who are making

00:14:27.200 --> 00:14:29.159
decisions that affect veterans and their families.

00:14:29.179 --> 00:14:31.659
And we do a lot of work to make sure that happens.

00:14:31.940 --> 00:14:35.159
Yeah. And I know, Carl, that you've gone and

00:14:35.159 --> 00:14:37.279
done really outreach on Capitol Hill, right?

00:14:37.299 --> 00:14:39.100
I think that so, I mean, and I know that you

00:14:39.100 --> 00:14:42.440
also have this Rand Epstein Family Foundation

00:14:42.440 --> 00:14:44.860
Center for Veterans Policy Research. What are

00:14:44.860 --> 00:14:48.279
some of the initiatives that you guys are spearheading?

00:14:48.279 --> 00:14:50.059
What kind of policies are you trying to impact?

00:14:50.360 --> 00:14:54.059
Well, let me say this because you've mentioned

00:14:54.059 --> 00:14:57.740
Dan Epstein, whose support has been central to

00:14:57.740 --> 00:15:01.340
what we do. All of these needs assessments, if

00:15:01.340 --> 00:15:04.580
you want to call them that, but it's really an

00:15:04.580 --> 00:15:07.639
understatement because we use a very rigorous,

00:15:08.039 --> 00:15:10.220
scientifically -driven driven, theoretically

00:15:10.220 --> 00:15:15.039
driven survey in our research. So much of our

00:15:15.039 --> 00:15:17.080
needs assessment community -based studies, you

00:15:17.080 --> 00:15:19.019
know, we would publish in peer review journals,

00:15:19.039 --> 00:15:23.519
et cetera. But we couldn't do this work. without

00:15:23.519 --> 00:15:27.360
the support of foundations and individual donors

00:15:27.360 --> 00:15:30.279
like Dan Epstein, because it's not a topic that

00:15:30.279 --> 00:15:33.360
NIH or the Department of Defense or even the

00:15:33.360 --> 00:15:35.940
Department of Veterans Affairs is really interested

00:15:35.940 --> 00:15:39.720
in funding based on sort of how they fund work,

00:15:39.740 --> 00:15:42.820
because they want to like foundational research,

00:15:43.139 --> 00:15:45.779
you know, theoretically driven research, things

00:15:45.779 --> 00:15:47.980
that are going to lead to direct interventions,

00:15:48.299 --> 00:15:52.590
and that's not this kind of work. So it's In

00:15:52.590 --> 00:15:56.250
some ways, it's this partnership of where we

00:15:56.250 --> 00:16:00.269
use federal funding and nonprofit funding, funding

00:16:00.269 --> 00:16:04.210
from folks like Dan Epstein to really drive and

00:16:04.210 --> 00:16:06.809
leverage all of our underfunding to make a bigger

00:16:06.809 --> 00:16:10.830
impact on what we do in the community. So it's,

00:16:11.009 --> 00:16:13.710
I don't even know, you know, how to say it, you

00:16:13.710 --> 00:16:16.809
know, succinctly other than. You know, you have

00:16:16.809 --> 00:16:20.350
to figure out what is it that's needed and who

00:16:20.350 --> 00:16:23.740
is the likely funder of that. those studies.

00:16:24.240 --> 00:16:27.039
So we would never try to fund a study from a

00:16:27.039 --> 00:16:31.279
donor that we should be going to DOD or NIH to

00:16:31.279 --> 00:16:33.980
fund, right? We would go to the appropriate funding

00:16:33.980 --> 00:16:36.299
agencies, but you know, from just their calls,

00:16:36.299 --> 00:16:38.159
they're not going to fund the needs assessment

00:16:38.159 --> 00:16:40.700
of a community because they want to do like a

00:16:40.700 --> 00:16:42.899
national, they would like, they would never fund

00:16:42.899 --> 00:16:46.159
a Southern California veteran study as an example.

00:16:46.159 --> 00:16:48.860
They would want to fund a national study of veterans,

00:16:48.899 --> 00:16:51.639
but they wouldn't be able to make the impact

00:16:51.639 --> 00:16:54.139
then. at the community level that we wanna make,

00:16:54.500 --> 00:16:57.460
right? So it's a different level of where we're

00:16:57.460 --> 00:17:00.220
trying to drive change, but showing as an example

00:17:00.220 --> 00:17:02.960
of how you can drive change, if others did these

00:17:02.960 --> 00:17:04.839
needs assessments, and others, by the way, have

00:17:04.839 --> 00:17:06.619
picked up and started doing needs assessments

00:17:06.619 --> 00:17:08.859
of their communities as well. So I don't know

00:17:08.859 --> 00:17:11.140
if you wanna jump in and add to that or not.

00:17:11.319 --> 00:17:16.579
Okay, I think I wanted to ask a slightly, maybe

00:17:16.579 --> 00:17:18.940
it's a little bit of a left turn here, but Carl,

00:17:18.960 --> 00:17:22.500
I know you've been talking about now this impact

00:17:22.500 --> 00:17:24.740
in the community, which is something that social

00:17:24.740 --> 00:17:28.359
work values for sure. I think it's curious. You

00:17:28.359 --> 00:17:31.140
had this over a 30 -year career in the Army.

00:17:31.319 --> 00:17:34.099
You retired as a colonel. How did you make the

00:17:34.099 --> 00:17:37.539
transition from that career into a career in

00:17:37.539 --> 00:17:41.299
social work? Well, it's not as difficult as one

00:17:41.299 --> 00:17:46.150
would think. Okay. As I like to remind people,

00:17:46.410 --> 00:17:50.509
there are three great institutions that were

00:17:50.509 --> 00:17:54.150
basically invented in the Middle Ages. The church,

00:17:54.730 --> 00:17:57.869
the military, and academia. So I basically moved

00:17:57.869 --> 00:18:01.490
from one middle age institution, the military,

00:18:01.789 --> 00:18:03.950
to one in academia. People think they're all,

00:18:03.950 --> 00:18:06.769
these are very different. But I guarantee you,

00:18:06.829 --> 00:18:08.990
having been in both, they're very, very similar.

00:18:09.170 --> 00:18:12.680
All right? it you know we have gowns you know

00:18:12.680 --> 00:18:15.819
the church has gowns the military has their uniforms

00:18:15.819 --> 00:18:18.500
we have you know the universe like so but we're

00:18:18.500 --> 00:18:21.160
very informal but we all know you what are you

00:18:21.160 --> 00:18:23.259
a full professor are you just starting out are

00:18:23.259 --> 00:18:25.819
you a researcher are you just teaching right

00:18:25.819 --> 00:18:28.279
so we have this hierarchy that we really pay

00:18:28.279 --> 00:18:30.440
attention to you don't wear it on your collar

00:18:30.440 --> 00:18:33.819
let you do in the military folks are very conscious

00:18:33.819 --> 00:18:38.099
of rank, tenure, or professor. And so it has

00:18:38.099 --> 00:18:41.200
these parallels. It's also occupations that you

00:18:41.200 --> 00:18:44.460
have for life, tenure, the military, you retire,

00:18:44.740 --> 00:18:47.460
priesthood's a lifetime commitment. So there's

00:18:47.460 --> 00:18:49.900
a lot of similarities between these. And I think

00:18:49.900 --> 00:18:52.619
it made my transition a much easier when I figured

00:18:52.619 --> 00:18:56.549
that out. It's very similar to what I did for

00:18:56.549 --> 00:18:59.470
33 years. And it's also, believe it or not, and

00:18:59.470 --> 00:19:03.269
I tell people this, very, very top -down it can

00:19:03.269 --> 00:19:06.470
be, you know, where few people making all the

00:19:06.470 --> 00:19:08.390
decisions that other people do. We like to think

00:19:08.390 --> 00:19:12.069
in academia, it's more collegial and participatory.

00:19:12.190 --> 00:19:15.130
I will tell you, I had more input into decisions

00:19:15.130 --> 00:19:17.549
when I was in the military than I do as a full

00:19:17.549 --> 00:19:19.869
professor at the University of Southern California.

00:19:20.390 --> 00:19:26.700
So it's - I think you just broke my brain. I'm

00:19:26.700 --> 00:19:28.920
not quite sure how I could process that information,

00:19:29.099 --> 00:19:31.980
Carl, although I do love the fact that you are

00:19:31.980 --> 00:19:35.480
making the connection between these medieval

00:19:35.480 --> 00:19:39.200
institutions and certainly there is a... a historical

00:19:39.200 --> 00:19:43.359
reality there. And the uniforms and the rank

00:19:43.359 --> 00:19:47.039
certainly, yeah, you speak some truth. You speak

00:19:47.039 --> 00:19:48.960
some truth. Also, though, you're somebody who's

00:19:48.960 --> 00:19:50.980
been really interested in transitions and transitioning

00:19:50.980 --> 00:19:53.819
from one culture to another. So I'm not surprised

00:19:53.819 --> 00:19:56.119
in some ways that you've thought about how is

00:19:56.119 --> 00:19:59.440
this one culture similar to or different from

00:19:59.440 --> 00:20:02.900
this other culture. One thing that I wanted to

00:20:02.900 --> 00:20:05.400
also ask you, though, is the two of you are leading

00:20:05.400 --> 00:20:09.960
these these big institutes at USC that are working

00:20:09.960 --> 00:20:12.539
with veterans and military families. What are

00:20:12.539 --> 00:20:16.579
some of the goals that you have for the work

00:20:16.579 --> 00:20:18.799
that you're doing moving forward to try to support

00:20:18.799 --> 00:20:21.140
this community? Maybe I'll turn to Carl, you

00:20:21.140 --> 00:20:24.000
first, and then go to Sarah. Well, one of the

00:20:24.000 --> 00:20:27.019
things that, and Sarah said this very, very nicely,

00:20:28.140 --> 00:20:32.720
the big things people are focused on, homelessness,

00:20:33.759 --> 00:20:37.440
suicide, mental health issues, physical health

00:20:37.440 --> 00:20:41.000
issues. But there are other issues that complete

00:20:41.000 --> 00:20:44.700
the person, right? That's the holistic approach

00:20:44.700 --> 00:20:49.059
that I like us to really focus on, the whole

00:20:49.059 --> 00:20:53.519
person. And I really mean it when I say bio,

00:20:53.619 --> 00:20:57.269
psycho, social, spiritual. and financial health.

00:20:57.390 --> 00:20:59.369
We always forget that financial health, even

00:20:59.369 --> 00:21:02.609
in social work. But I always remind folks, this

00:21:02.609 --> 00:21:05.150
is America. And in America, money is important.

00:21:06.029 --> 00:21:08.549
And you know, so we talk about, do you have a

00:21:08.549 --> 00:21:11.970
job as an example? But what we like to look at,

00:21:12.049 --> 00:21:15.750
well, do you have a well -paying job? And then

00:21:15.750 --> 00:21:18.450
to get to a point that Sarah made, do you have

00:21:18.450 --> 00:21:21.190
a meaningful job, a job that you're deriving

00:21:21.190 --> 00:21:24.420
meaning and purpose from? So having a job is

00:21:24.420 --> 00:21:26.859
like an unemployment statistic or an employment

00:21:26.859 --> 00:21:29.299
statistic, but we want to know, do you have a

00:21:29.299 --> 00:21:31.940
well -paying job where you could live? And then

00:21:31.940 --> 00:21:34.920
do you drive meaning from that job? So that's

00:21:34.920 --> 00:21:37.680
like just in one small element, how we try to

00:21:37.680 --> 00:21:41.460
take a very holistic approach to it. And I know

00:21:41.460 --> 00:21:43.579
Sarah has thought about this as well. Yeah. I

00:21:43.579 --> 00:21:45.680
think our biggest goals is we're always trying

00:21:45.680 --> 00:21:49.720
to push what we think we know. I think with veterans

00:21:49.720 --> 00:21:52.079
in the military, and this is probably true of

00:21:52.079 --> 00:21:54.589
a lot of a lot of social issues, but it's very

00:21:54.589 --> 00:21:56.630
easy to fall into narratives. When I started

00:21:56.630 --> 00:21:59.089
my career, the big narrative was people go into

00:21:59.089 --> 00:22:00.910
the military, they go to combat, they get PTSD,

00:22:00.910 --> 00:22:04.509
and then they become suicidal. That's not really

00:22:04.509 --> 00:22:07.990
at all how this population experiences these

00:22:07.990 --> 00:22:10.849
things. It's very simplistic. Most people who

00:22:10.849 --> 00:22:12.990
go to the military don't see combat. A lot of

00:22:12.990 --> 00:22:15.910
people don't even deploy. So we try to think

00:22:15.910 --> 00:22:18.930
about these problems. Are we really getting at

00:22:18.930 --> 00:22:21.690
the issues here? Are we really studying this

00:22:21.690 --> 00:22:24.569
as a whole person. And we focus on things like

00:22:24.569 --> 00:22:27.490
sleep, pain, being in the military is hard on

00:22:27.490 --> 00:22:30.349
your body. They don't really endorse the best

00:22:30.349 --> 00:22:32.349
sleep behaviors and these things follow you and

00:22:32.349 --> 00:22:34.930
they really impact your wellbeing. What role

00:22:34.930 --> 00:22:38.569
do those play in the overall wellbeing of a person?

00:22:39.089 --> 00:22:41.130
So we're always looking to challenge what we

00:22:41.130 --> 00:22:43.750
think we know and dig deeper and to really get

00:22:43.750 --> 00:22:46.349
at the root of how we solve these problems because

00:22:46.349 --> 00:22:48.680
we've been trying to solve these problems. But

00:22:48.680 --> 00:22:50.759
we're not seeing the outcomes we want, right?

00:22:51.059 --> 00:22:53.720
So we want to think differently. And we're always

00:22:53.720 --> 00:22:55.440
thinking about, how do we ask the questions that

00:22:55.440 --> 00:22:57.420
are going to get us real answers to these questions

00:22:57.420 --> 00:23:00.660
and really move us forward in getting to the

00:23:00.660 --> 00:23:02.339
outcomes we want so that our veterans are living

00:23:02.339 --> 00:23:05.039
happy and healthy lives like they deserve? Yeah,

00:23:05.099 --> 00:23:07.599
I love the two of you just articulated trying

00:23:07.599 --> 00:23:10.480
to think outside of the box about getting away

00:23:10.480 --> 00:23:13.140
from these narratives, treating people as a whole

00:23:13.140 --> 00:23:16.400
person, which maybe leads me to So the last question

00:23:16.400 --> 00:23:18.779
that I prepared that I wanted to ask you all,

00:23:18.960 --> 00:23:20.839
along with all the random ones that I threw in

00:23:20.839 --> 00:23:22.980
there just for good measure, but the thought

00:23:22.980 --> 00:23:25.740
was, when talking to civilians, when talking

00:23:25.740 --> 00:23:29.160
to people like me that don't spend their careers

00:23:29.160 --> 00:23:32.730
working with these folks. What is it that you

00:23:32.730 --> 00:23:36.150
wish people understood better about the military

00:23:36.150 --> 00:23:39.210
life or military experience that you can share

00:23:39.210 --> 00:23:41.829
with our listeners here, just as even one or

00:23:41.829 --> 00:23:43.809
two things that you that you want to share? And

00:23:43.809 --> 00:23:46.630
maybe I'll I'll turn first to Carl and then come

00:23:46.630 --> 00:23:48.930
back to you, Sarah. I get asked this question

00:23:48.930 --> 00:23:51.509
a lot. You know, what what should civilians know

00:23:51.509 --> 00:23:55.690
about people that serve? And what I first thing

00:23:55.690 --> 00:23:58.630
I say and Sarah said, it's so much nicer than

00:23:58.630 --> 00:24:01.089
I'm going to say. And that is make no assumptions.

00:24:01.359 --> 00:24:04.640
talk to the veteran, get to know who they are,

00:24:04.740 --> 00:24:08.180
don't make assumptions about what it's like to

00:24:08.180 --> 00:24:12.400
serve. That's number one. Make no assumptions.

00:24:13.180 --> 00:24:18.259
Two, you have to really set expectations for

00:24:18.259 --> 00:24:20.440
veterans. Veterans like to hear, what do you

00:24:20.440 --> 00:24:25.359
expect from me? That's a culturally driven thing

00:24:25.359 --> 00:24:30.589
that for five, six, 10, 20, 30 years, people

00:24:30.589 --> 00:24:33.730
always said, here's the task condition standard.

00:24:34.109 --> 00:24:38.109
That's the expectation of what you want. And

00:24:38.109 --> 00:24:42.009
veterans like that. I think, by the way, non

00:24:42.009 --> 00:24:45.049
-veterans like that too. It's not that they're

00:24:45.049 --> 00:24:47.789
unique, but veterans really, that's their culture

00:24:47.789 --> 00:24:51.119
they come from. What do you expect from me to

00:24:51.119 --> 00:24:53.859
do? What do you expect? In our classrooms, we

00:24:53.859 --> 00:24:58.299
call it rubrics, right? We call it rubrics. And

00:24:58.299 --> 00:25:01.980
people like rubrics. And even though you may

00:25:01.980 --> 00:25:04.000
personally not like rubrics, I struggle with

00:25:04.000 --> 00:25:09.180
them sometimes. But just set expectations. Beautiful.

00:25:09.579 --> 00:25:12.920
Thank you, Carl. I would say for me, and I'll

00:25:12.920 --> 00:25:15.019
just use military transition as an example, but

00:25:15.019 --> 00:25:16.839
I think this applies to a lot of the challenges

00:25:16.839 --> 00:25:20.960
we see in military populations. But when we think

00:25:20.960 --> 00:25:23.299
of military transition, people always want to

00:25:23.299 --> 00:25:25.700
talk about, well, what's going on here? What

00:25:25.700 --> 00:25:27.759
is it about the military? What is it about service

00:25:27.759 --> 00:25:30.859
members who are separating? And I think the basic

00:25:30.859 --> 00:25:33.259
fact is it's just a very hard life experience.

00:25:33.680 --> 00:25:35.500
Everything is different after you transition.

00:25:35.700 --> 00:25:38.519
Carl's experience is not the norm. Most people

00:25:38.759 --> 00:25:41.160
are suddenly living a life that looks very different

00:25:41.160 --> 00:25:44.220
to the one they had before. And that's an experience

00:25:44.220 --> 00:25:47.079
that most of us as civilians are not going to

00:25:47.079 --> 00:25:50.039
understand. But I think we can think about a

00:25:50.039 --> 00:25:51.900
lot of us have had times in our lives where we

00:25:51.900 --> 00:25:54.019
woke up and something has changed profoundly

00:25:54.019 --> 00:25:56.740
in our life. And we need to think about what

00:25:56.740 --> 00:25:58.460
did it take for us to get through that? What

00:25:58.460 --> 00:26:02.440
kind of skills and grace and support did we need?

00:26:02.859 --> 00:26:05.619
And I think these are just hard experiences.

00:26:06.039 --> 00:26:08.720
And I think we need to think about them like

00:26:08.720 --> 00:26:11.099
that instead of trying to think about who's to

00:26:11.099 --> 00:26:13.299
blame or who's deficient here or what's going

00:26:13.299 --> 00:26:16.460
on. But, you know, reflect on your own life and

00:26:16.460 --> 00:26:18.240
think about what if I woke up and everything

00:26:18.240 --> 00:26:20.019
was different and I didn't know who I was? What

00:26:20.019 --> 00:26:22.440
would I need? That's really what's at the root

00:26:22.440 --> 00:26:24.220
of what's going on here. And I think that's how

00:26:24.220 --> 00:26:26.380
we can have some compassion and understanding

00:26:26.380 --> 00:26:28.819
and grace for what everyone is experiencing when

00:26:28.819 --> 00:26:31.180
they go through this. That's beautiful. I want

00:26:31.180 --> 00:26:34.329
to give you each a chance to leave us with some

00:26:34.329 --> 00:26:36.529
closing thoughts other than my prompted closing

00:26:36.529 --> 00:26:39.289
thoughts. So is there something that you Sarah

00:26:39.289 --> 00:26:42.369
would like to have the listeners leave with in

00:26:42.369 --> 00:26:44.750
addition to those thoughts? Yeah, I will give

00:26:44.750 --> 00:26:47.529
a shout out to anyone who's doing this work,

00:26:47.730 --> 00:26:49.230
especially our social work students who are going

00:26:49.230 --> 00:26:50.990
into the military track to the students who are

00:26:50.990 --> 00:26:53.190
thinking about one of the first things I always

00:26:53.190 --> 00:26:55.569
tell my students is how important they are that

00:26:55.569 --> 00:26:58.539
I went into. this career and this work at a time

00:26:58.539 --> 00:27:01.119
where everyone really cared about veterans and

00:27:01.119 --> 00:27:03.519
there was a lot of attention on it. And as Carl

00:27:03.519 --> 00:27:05.599
said, it's not that people don't care about veterans.

00:27:06.099 --> 00:27:08.039
Everywhere I go, people care about the work I'm

00:27:08.039 --> 00:27:09.859
doing. It's just that there's a lot of things

00:27:09.859 --> 00:27:11.799
going on in the world now. There's a lot of choices

00:27:11.799 --> 00:27:13.640
to make about, you know, where you're going to

00:27:13.640 --> 00:27:16.519
put your advocacy. And so I'll just give a shout

00:27:16.519 --> 00:27:18.910
out and to all the people who are choosing to

00:27:18.910 --> 00:27:20.609
do it with this population and to our social

00:27:20.609 --> 00:27:23.250
workers, reminding them how important they are

00:27:23.250 --> 00:27:26.710
for a group who are still facing the same challenges

00:27:26.710 --> 00:27:28.390
that they were when I started my career, but

00:27:28.390 --> 00:27:31.369
aren't really getting the same attention. Carl,

00:27:31.430 --> 00:27:33.670
what would you like our listeners thinking about?

00:27:34.009 --> 00:27:37.750
I would like everyone to realize that no matter

00:27:37.750 --> 00:27:41.089
what topic you're looking at, whether it's mental

00:27:41.089 --> 00:27:43.809
health issues, physical health issues, aging,

00:27:44.190 --> 00:27:48.049
children, families, all of these topics, impact

00:27:48.049 --> 00:27:52.809
veterans too. And I will just, again, using Sarah's

00:27:52.809 --> 00:27:56.609
model, give an example. So veteran homelessness

00:27:56.609 --> 00:28:00.930
is a major, major priority within the nation

00:28:00.930 --> 00:28:02.910
and within the Department of Veterans Affairs.

00:28:03.190 --> 00:28:05.670
There are about 40 ,000 homeless veterans in

00:28:05.670 --> 00:28:10.710
America. In the mid -1980s, there were 400 ,000

00:28:10.710 --> 00:28:15.519
homeless veterans. So we've made huge progress

00:28:15.519 --> 00:28:18.980
in reducing homelessness among veterans that

00:28:18.980 --> 00:28:21.000
we really don't talk about very much because

00:28:21.000 --> 00:28:23.539
we don't have 40 ,000, and that's a big number.

00:28:23.680 --> 00:28:27.480
But there's also a lot of resources put towards

00:28:27.480 --> 00:28:30.880
ending veteran homelessness. If we can't end

00:28:30.880 --> 00:28:33.759
veteran homelessness, there is no way we will

00:28:33.759 --> 00:28:36.339
end homelessness among non -veterans because

00:28:36.339 --> 00:28:39.000
the resources aren't even comparable. And so

00:28:39.000 --> 00:28:41.279
if we could figure out some of these problems

00:28:41.279 --> 00:28:43.910
in the veteran space... I think there's going

00:28:43.910 --> 00:28:46.730
to be pathways to solving these problems in the

00:28:46.730 --> 00:28:49.730
non -veteran space as well. So for those who

00:28:49.730 --> 00:28:51.349
are listening, so why don't look at veterans?

00:28:51.630 --> 00:28:54.569
I'm telling you, all of the issues that you're

00:28:54.569 --> 00:28:56.990
looking at, you see the same issues among veterans.

00:28:57.369 --> 00:28:59.170
This has been such a great conversation. And

00:28:59.170 --> 00:29:03.849
I love the holistic and thoughtful vision of,

00:29:04.250 --> 00:29:07.950
and just human vision that you've given. me this

00:29:07.950 --> 00:29:10.170
today. And I hope our listeners have enjoyed

00:29:10.170 --> 00:29:13.109
it as much as I have. So thank you, Carl. Thank

00:29:13.109 --> 00:29:15.210
you, Sarah, for joining us for such a great conversation.

00:29:15.569 --> 00:29:17.490
If you, the listener, want to learn more about

00:29:17.490 --> 00:29:19.990
the military and veterans programs or research

00:29:19.990 --> 00:29:22.309
on military and veterans, you can visit our school's

00:29:22.309 --> 00:29:27.140
website, which is dworakpeck .usc .edu. And if

00:29:27.140 --> 00:29:29.359
you have questions for the guests on our show

00:29:29.359 --> 00:29:31.880
or want to support the transformative research

00:29:31.880 --> 00:29:35.859
and programs at USC around veterans, you can

00:29:35.859 --> 00:29:40.539
email us at listen up people at USC .edu. And

00:29:40.539 --> 00:29:43.299
once again, Carl, Sarah, thank you both so much

00:29:43.299 --> 00:29:45.440
for being here. Thank you. Thank you. Happy to

00:29:45.440 --> 00:29:45.900
be here.
