WEBVTT 00:00:00.000 --> 00:00:02.160 Welcome back to another episode of the Reseller's 00:00:02.160 --> 00:00:04.559 Mindset Podcast. My name is Mike, also known 00:00:04.559 --> 00:00:06.559 as the Used Book Guy on YouTube, along with my 00:00:06.559 --> 00:00:08.599 friend and fellow full -time reseller, Johnny 00:00:08.599 --> 00:00:11.169 B. We help people start and grow their reselling 00:00:11.169 --> 00:00:13.589 businesses from the ground up. We also have a 00:00:13.589 --> 00:00:15.570 weekly Zoom call and private Discord for all 00:00:15.570 --> 00:00:18.469 YouTube members. Head on over to youtube .com 00:00:18.469 --> 00:00:20.829 backslash usebookguy to join the channel and 00:00:20.829 --> 00:00:23.429 gain access to the full -length podcast, Zoom 00:00:23.429 --> 00:00:26.129 call, and private Discord today. Let's get into 00:00:26.129 --> 00:00:28.250 this week's episode. What is up, everybody? Welcome 00:00:28.250 --> 00:00:30.149 to another episode of Reseller's Mindset Podcast. 00:00:30.449 --> 00:00:33.460 I'm right next to Johnny. delegation is the topic 00:00:33.460 --> 00:00:35.640 maybe we should have got two other people to 00:00:35.640 --> 00:00:37.640 do the podcast and then we could have said hey 00:00:37.640 --> 00:00:40.700 we are delegating this episode to these two other 00:00:40.700 --> 00:00:43.259 people for so we don't have to do it and then 00:00:43.259 --> 00:00:45.719 we could just sleep instead see that would require 00:00:45.719 --> 00:00:49.320 planning and we don't have that no not at all 00:00:49.320 --> 00:00:53.920 uh delegation is you know you have an employee 00:00:53.920 --> 00:00:57.359 i Unfortunately, when I list my items on Amazon, 00:00:57.479 --> 00:00:59.840 there's a little box that says listed by. And 00:00:59.840 --> 00:01:03.259 every single time it says Mike. I think it'd 00:01:03.259 --> 00:01:06.120 be cool just to have one time have somebody list 00:01:06.120 --> 00:01:08.180 something and come over and type their name in 00:01:08.180 --> 00:01:10.000 a little box. And then when it sells, I can say, 00:01:10.099 --> 00:01:12.840 hey, I delegated that work and I didn't have 00:01:12.840 --> 00:01:14.980 to list it. And my counterpoint is I have seen 00:01:14.980 --> 00:01:19.719 Deb help you. Have. There's video proof even 00:01:19.719 --> 00:01:22.239 on a few of your videos. I think you need to 00:01:22.239 --> 00:01:24.689 have a certain percentage of skin in the. game 00:01:24.689 --> 00:01:27.650 to even be eligible to be in that box all right 00:01:27.650 --> 00:01:31.709 so it's automatic disqualification uh it is it 00:01:31.709 --> 00:01:35.290 is tough though man because it's it's a slippery 00:01:35.290 --> 00:01:37.950 slope when it comes to maxing ourself out and 00:01:37.950 --> 00:01:41.790 just not getting help but you also have the other 00:01:41.790 --> 00:01:43.769 side where people like they'll hire somebody 00:01:43.769 --> 00:01:46.810 and they haven't even sold 100 things on amazon 00:01:46.810 --> 00:01:48.689 or ebay and i'm like why the hell are you hiring 00:01:48.689 --> 00:01:51.209 somebody for amazon or ebay you only have like 00:01:51.209 --> 00:01:54.250 any type of volume to justify i see both sides 00:01:54.250 --> 00:01:56.590 of it i of course fall on the stubborn side of 00:01:56.590 --> 00:02:00.010 i don't need an employee it's just me to hell 00:02:00.010 --> 00:02:03.310 with it i'll run myself into the ground now if 00:02:03.310 --> 00:02:06.189 i ever was to change my business model and maybe 00:02:06.189 --> 00:02:09.849 go more to a bulk model like uh i need help like 00:02:09.849 --> 00:02:12.689 guaranteed like along with paying for the gay 00:02:12.689 --> 00:02:16.409 lords i need to pay for at least one person to 00:02:16.409 --> 00:02:18.750 help me get through them i would not be that 00:02:18.750 --> 00:02:21.789 stubborn if uh i did ever decide to go the bulk 00:02:21.789 --> 00:02:23.370 route because you won't make it on your own in 00:02:23.370 --> 00:02:26.189 bulk well we're going to tap into your old cvs 00:02:26.189 --> 00:02:28.090 days because you used to have to delegate there 00:02:28.090 --> 00:02:34.610 so let's go first with how to give somebody instructions 00:02:34.610 --> 00:02:38.289 i'll let you go well i'll go first I have found 00:02:38.289 --> 00:02:41.750 that if you give the instructions, they will 00:02:41.750 --> 00:02:44.830 do no more, no less. So you need to be extra 00:02:44.830 --> 00:02:50.629 articulate when you explain how a task needs 00:02:50.629 --> 00:02:53.169 to be done and also include the things that you 00:02:53.169 --> 00:02:55.289 don't want done that could be done in that same 00:02:55.289 --> 00:02:58.189 task. You don't want them to go necessarily the 00:02:58.189 --> 00:03:00.289 extra mile because that may be a waste of time 00:03:00.289 --> 00:03:02.889 when it's a very simplistic task. And then again, 00:03:03.009 --> 00:03:04.889 you don't want them to do it incorrectly because 00:03:04.889 --> 00:03:08.349 you didn't. verbally say don't do this don't 00:03:08.349 --> 00:03:12.750 do it this way or show them so i also think showing 00:03:12.750 --> 00:03:15.389 is very very important you show them exactly 00:03:15.389 --> 00:03:17.610 how it's done at least the first run through 00:03:17.610 --> 00:03:20.229 then you make them do it make sure they fully 00:03:20.229 --> 00:03:23.509 understand what the heck you just did it's a 00:03:23.509 --> 00:03:26.650 it's a balancing act honestly because nobody 00:03:26.650 --> 00:03:28.569 wants to work for somebody who's a pain in the 00:03:28.569 --> 00:03:31.250 ass to work for right like I'm not going to be 00:03:31.250 --> 00:03:35.150 motivated to come into work if my boss is a douchebag 00:03:35.150 --> 00:03:39.189 and just some crazy, like, I need things done 00:03:39.189 --> 00:03:41.930 exactly this little way, every single thing. 00:03:41.990 --> 00:03:43.909 Like, no one's going to tolerate that, right? 00:03:44.009 --> 00:03:47.289 So my big thing when I was a store manager with 00:03:47.289 --> 00:03:50.250 CVS and I had to delegate work was, let's do 00:03:50.250 --> 00:03:52.590 it right the first time because we don't want 00:03:52.590 --> 00:03:54.909 to have to do it a second time. That was my biggest 00:03:54.909 --> 00:03:57.490 thing. I don't care how you get it done as long 00:03:57.490 --> 00:03:59.960 as it's done. the way it's expected to be done, 00:04:00.060 --> 00:04:02.979 so we don't have to come back and do it again. 00:04:03.080 --> 00:04:05.080 That was my biggest pet peeve in the universe. 00:04:05.199 --> 00:04:08.360 Now, some would say I was the greatest CVS manager 00:04:08.360 --> 00:04:10.580 ever. I probably won't argue with that. But there 00:04:10.580 --> 00:04:15.360 were times where I have had to pull all my supervisors 00:04:15.360 --> 00:04:18.120 in the office and be angry, Mike, and yell about 00:04:18.120 --> 00:04:22.439 things because it's just human nature. They just 00:04:22.439 --> 00:04:26.000 lax all sometimes. And you got to it's a balancing 00:04:26.000 --> 00:04:29.079 act. You can't be the super like military leader 00:04:29.079 --> 00:04:31.459 and everything needs like your sheet needs to 00:04:31.459 --> 00:04:34.439 be folded exactly to the corners or like something 00:04:34.439 --> 00:04:36.379 like that. But you can't also be the person who 00:04:36.379 --> 00:04:38.399 just like, yeah, go do whatever the hell you 00:04:38.399 --> 00:04:40.319 want today. Right. Like you've got to find the 00:04:40.319 --> 00:04:42.959 middle ground. And I think with reselling, it's 00:04:42.959 --> 00:04:44.959 a it's a balancing act because when we hire somebody. 00:04:45.660 --> 00:04:47.259 Think about like if I hired somebody, right? 00:04:47.379 --> 00:04:49.680 My big thing would be for them is that you can 00:04:49.680 --> 00:04:51.740 work whenever you want, right? You basically 00:04:51.740 --> 00:04:53.980 make your own schedule. I have work for you to 00:04:53.980 --> 00:04:56.379 do. I don't care whether it's done between 12 00:04:56.379 --> 00:04:59.660 and two, six and eight. So that's a huge benefit 00:04:59.660 --> 00:05:01.540 to them, right? You gotta see it from their side. 00:05:01.680 --> 00:05:04.939 Like what benefits do you give that person? And 00:05:04.939 --> 00:05:07.100 what are you gonna delegate to them? That's another 00:05:07.100 --> 00:05:09.160 thing. Some things should never be delegated 00:05:09.160 --> 00:05:11.879 to employees. Other things should probably always 00:05:11.879 --> 00:05:14.100 be delegated to employees. So figuring that out, 00:05:14.160 --> 00:05:16.029 I think a lot of people, When they hire somebody, 00:05:16.129 --> 00:05:17.769 it's just like, hey, I can just do the whole 00:05:17.769 --> 00:05:19.430 damn thing. And I'm just going to sit back and 00:05:19.430 --> 00:05:21.569 collect a check. And it's like, man, don't worry 00:05:21.569 --> 00:05:25.610 about that. No, no, it doesn't. I've also found 00:05:25.610 --> 00:05:29.470 if the employee messes up a task, it's my fault. 00:05:29.569 --> 00:05:33.069 I didn't explain it right, usually. I have had 00:05:33.069 --> 00:05:36.250 people where they just have no common sense. 00:05:37.250 --> 00:05:40.250 They no longer work for me. But I understood 00:05:40.250 --> 00:05:42.629 with those particular kinds of people that I 00:05:42.629 --> 00:05:46.829 had to be. extra particular in my explaining 00:05:46.829 --> 00:05:51.269 and showing. And it was work to get them to work, 00:05:51.310 --> 00:05:53.430 if that makes sense. It was like real effort 00:05:53.430 --> 00:05:57.529 to explain something. And it can be very simple 00:05:57.529 --> 00:05:59.750 from like, move this pile of books to that pile 00:05:59.750 --> 00:06:01.610 of books. And if there's something in the middle 00:06:01.610 --> 00:06:03.629 of the floor and you see them walking around 00:06:03.629 --> 00:06:06.970 it constantly, you're like, yo, just move the 00:06:06.970 --> 00:06:08.569 thing in the middle of the floor and stop walking 00:06:08.569 --> 00:06:11.889 around the stupid thing. It'll save so much time. 00:06:12.129 --> 00:06:15.160 They don't understand that. They're doing exactly 00:06:15.160 --> 00:06:17.620 as instructed. I told them to move it from point 00:06:17.620 --> 00:06:21.120 A to point B. I didn't think about move the thing 00:06:21.120 --> 00:06:22.279 in the middle of the floor. You're constantly 00:06:22.279 --> 00:06:24.920 walking around making this take an hour longer 00:06:24.920 --> 00:06:28.259 than it should. But that's my fault, right? I 00:06:28.259 --> 00:06:31.300 didn't think to explain this, but I should have. 00:06:31.480 --> 00:06:33.360 And that's my fault. Yeah, because they're thinking 00:06:33.360 --> 00:06:35.360 Johnny's dumb ass has got this pile of books 00:06:35.360 --> 00:06:36.920 in the middle of the floor. I'm getting paid 00:06:36.920 --> 00:06:39.120 the same amount of money no matter what. He's 00:06:39.120 --> 00:06:40.920 not paying me to think. He's paying me to do. 00:06:41.199 --> 00:06:43.860 And they're right. It's my job to think. I mean, 00:06:43.879 --> 00:06:45.600 well, and even that, right, maybe they think 00:06:45.600 --> 00:06:47.740 you have that pile of books there for a reason 00:06:47.740 --> 00:06:49.379 and they don't want to touch it because Johnny's 00:06:49.379 --> 00:06:52.199 going to throw his hot three liters of coffee 00:06:52.199 --> 00:06:54.339 on them because they touch the pile of books. 00:06:56.279 --> 00:06:58.920 But like that's we don't think about that, right? 00:06:58.980 --> 00:07:01.819 It's it's a completely different business when 00:07:01.819 --> 00:07:04.459 you have employees. I think a lot of people think 00:07:04.459 --> 00:07:07.160 you just hire your best friend. They show up 00:07:07.160 --> 00:07:09.040 and all of a sudden you're getting 10x the work 00:07:09.040 --> 00:07:11.439 done. That is not the reality. You know, it's 00:07:11.439 --> 00:07:14.529 it's. defer this thing from it so you gotta you 00:07:14.529 --> 00:07:17.730 gotta balance all right you know this is an employee 00:07:17.730 --> 00:07:20.009 even if it's a friend or family member you still 00:07:20.009 --> 00:07:22.350 have to have expectations right i always like 00:07:22.350 --> 00:07:25.829 to have expectations when it came to you know 00:07:25.829 --> 00:07:28.689 my supervisors and giving them a task hey this 00:07:28.689 --> 00:07:30.589 needs to be done tonight right this needs to 00:07:30.589 --> 00:07:32.529 be done during this shift or we have x amount 00:07:32.529 --> 00:07:35.829 of time to get this done um and everything you 00:07:35.829 --> 00:07:38.170 gotta have conversations you can't you can't 00:07:38.170 --> 00:07:41.459 just be a uh owner of a business that has employees 00:07:41.459 --> 00:07:43.439 and you never talk to them. You know what happens? 00:07:43.600 --> 00:07:46.839 You wind up on like you getting scanned by your 00:07:46.839 --> 00:07:49.399 employee for time. They start stealing from you 00:07:49.399 --> 00:07:51.779 or the employee just doesn't know what to do. 00:07:51.839 --> 00:07:54.019 So they show up and they just kind of meander 00:07:54.019 --> 00:07:56.339 around. And like Johnny said, that's not their 00:07:56.339 --> 00:07:58.660 fault. That's your fault for not staying on top 00:07:58.660 --> 00:08:00.540 of things as a business owner. I think we just 00:08:00.540 --> 00:08:03.000 like, well, we got an employee. Yeah. Show up 00:08:03.000 --> 00:08:06.110 to the storage unit. Yeah. You know, like. scan 00:08:06.110 --> 00:08:08.389 that stuff right and i'm like oh how can we be 00:08:08.389 --> 00:08:10.230 more efficient i had this conversation with somebody 00:08:10.230 --> 00:08:13.649 last month he does bulk so he's got gay lords 00:08:13.649 --> 00:08:16.970 of books right so they show up and he cuts open 00:08:16.970 --> 00:08:19.449 the side of the gay lord for them so they can 00:08:19.449 --> 00:08:21.170 easily get the books because he doesn't have 00:08:21.170 --> 00:08:24.149 any of the fancy stuff i said well i want to 00:08:24.149 --> 00:08:26.589 challenge you on this instead of them cutting 00:08:26.589 --> 00:08:29.069 open the gay lord and having to do the extra 00:08:29.069 --> 00:08:31.550 step of getting the books out of the gay lord 00:08:31.550 --> 00:08:34.690 and and you know scanning them what happens if 00:08:34.690 --> 00:08:38.090 you cut open the Gaylord, stack them barcode 00:08:38.090 --> 00:08:41.169 up. So when they show up, all they're doing is 00:08:41.169 --> 00:08:44.610 scanning. So the whole idea of this is, can we 00:08:44.610 --> 00:08:48.769 scan more books by you getting in there, spending 00:08:48.769 --> 00:08:52.230 an extra 30 minutes to an hour and prepping the 00:08:52.230 --> 00:08:54.509 inventory for them to scan? Now you got to weigh 00:08:54.509 --> 00:08:56.549 in. You're spending one hour of your time that 00:08:56.549 --> 00:08:58.549 you otherwise weren't spending. But what happens 00:08:58.549 --> 00:09:01.190 if your one hour is equivalent to like five hours? 00:09:01.840 --> 00:09:03.820 extra of them scanning because now they don't 00:09:03.820 --> 00:09:05.480 have to get in the Gaylord and scan it. It's 00:09:05.480 --> 00:09:06.960 all there. All they're doing is showing up and 00:09:06.960 --> 00:09:10.220 literally scanning. There's always ways you can 00:09:10.220 --> 00:09:13.460 do different things and kind of try different 00:09:13.460 --> 00:09:14.759 things instead of just having your employees 00:09:14.759 --> 00:09:16.980 show up and expecting them to kind of just know 00:09:16.980 --> 00:09:18.720 it all and do it all. That's a whole nother thing 00:09:18.720 --> 00:09:21.460 is like a lot of people, they hire somebody that 00:09:21.460 --> 00:09:25.379 never resold. And if they did resell, it wasn't 00:09:25.379 --> 00:09:28.000 on the scale that we're talking about, right? 00:09:28.019 --> 00:09:30.529 Because you're not going to hire someone. I guess 00:09:30.529 --> 00:09:31.990 people do. People hire people and they're not 00:09:31.990 --> 00:09:33.450 making them money. But we're assuming here that 00:09:33.450 --> 00:09:35.269 you're making money you can cover having an employee. 00:09:35.409 --> 00:09:37.370 So these people you hire, even if they resold 00:09:37.370 --> 00:09:39.429 before, they've never been at the scale you're 00:09:39.429 --> 00:09:42.350 currently at. So you have to train these people 00:09:42.350 --> 00:09:45.629 on what the expectations are from you and the 00:09:45.629 --> 00:09:48.830 platform and explain to them, like, why do they 00:09:48.830 --> 00:09:51.210 have to take the extra photo of the copyright 00:09:51.210 --> 00:09:53.450 page or something? So they understand the business. 00:09:54.100 --> 00:09:56.059 What's up, Amazon sellers? We wanted to take 00:09:56.059 --> 00:09:58.179 a second to talk about GoToLister, the software 00:09:58.179 --> 00:10:00.679 me and Johnny both use to list and manage our 00:10:00.679 --> 00:10:03.759 inventory and grow our businesses. With the fastest 00:10:03.759 --> 00:10:05.740 listing speeds out there and built -in profit 00:10:05.740 --> 00:10:09.120 analytics, it's a no -brainer. Easily and quickly 00:10:09.120 --> 00:10:12.000 have items available for sale using 2D barcodes 00:10:12.000 --> 00:10:14.360 and get more for your items with its built -in 00:10:14.360 --> 00:10:16.899 smart pricing. Make sure to check out the 30 00:10:16.899 --> 00:10:19.799 -day free trial at gotolister .com backslash 00:10:19.799 --> 00:10:22.240 Mike or using the link in the description below. 00:10:23.240 --> 00:10:26.500 Yeah, I mean, you're so right in that helping 00:10:26.500 --> 00:10:28.799 them understand the business and its importance 00:10:28.799 --> 00:10:33.159 of why it is that important is very key. And 00:10:33.159 --> 00:10:35.820 I find if I don't do that, they care less because 00:10:35.820 --> 00:10:38.720 I cared less. You got to kind of lead by example 00:10:38.720 --> 00:10:43.159 or at least explain the importance of doing something. 00:10:44.779 --> 00:10:47.639 And I also think it's subconscious a little bit 00:10:47.639 --> 00:10:49.860 in the goal setting. And you've set the goal 00:10:49.860 --> 00:10:52.259 setting. This photo is important. Okay, so when 00:10:52.259 --> 00:10:54.299 they do a photo of a book every time, the goal 00:10:54.299 --> 00:10:56.740 is to do this because it is important. It matters. 00:10:58.460 --> 00:11:03.679 I think another key thing you said is when dealing 00:11:03.679 --> 00:11:07.799 with the employee, or even if it's a temporary 00:11:07.799 --> 00:11:12.080 worker, doing the preparatory work to get them 00:11:12.080 --> 00:11:14.789 to do the work. Like laying everything out in 00:11:14.789 --> 00:11:17.409 advance. Very important. Or at least having, 00:11:17.629 --> 00:11:19.509 I used to do this with one of my employees. I 00:11:19.509 --> 00:11:24.470 used to print out for her the today to -do list 00:11:24.470 --> 00:11:26.129 or the week -long to -do list because she would 00:11:26.129 --> 00:11:28.789 come in every day. Like, I don't care what order 00:11:28.789 --> 00:11:31.110 you do these things in. None of these things 00:11:31.110 --> 00:11:34.490 have a priority order. You can do them in whatever 00:11:34.490 --> 00:11:36.710 order you want. And that gives them a little 00:11:36.710 --> 00:11:39.389 bit more flexibility and power. I didn't do this 00:11:39.389 --> 00:11:41.830 off the start. At the very beginning, it was 00:11:41.830 --> 00:11:44.450 me. This is what we're doing today. This is what 00:11:44.450 --> 00:11:46.210 we're doing today. Over and over and over again. 00:11:46.409 --> 00:11:48.210 So we got to the point where she could do everything 00:11:48.210 --> 00:11:50.649 I could. And it's like, okay, you're good enough 00:11:50.649 --> 00:11:53.210 now. Here's your to -do list for the week. Just 00:11:53.210 --> 00:11:55.250 make sure it's done. I don't care how you do 00:11:55.250 --> 00:11:57.190 it, when you do it, as long as it indeed gets 00:11:57.190 --> 00:12:01.289 done. And that takes a little bit of time. But 00:12:01.289 --> 00:12:03.350 if you're dealing with a seasonality type person 00:12:03.350 --> 00:12:07.690 or a one job type person, it's pretty much this 00:12:07.690 --> 00:12:09.750 is how you're going to do it. And this is why 00:12:09.750 --> 00:12:11.779 we're going to do it. And then you just... move 00:12:11.779 --> 00:12:13.879 it along because they're either for a day or 00:12:13.879 --> 00:12:16.740 a week or maybe a month for seasonality. Yeah, 00:12:16.799 --> 00:12:20.879 I think you also have to look at motivating them 00:12:20.879 --> 00:12:24.799 monetarily, whether that's like having some type 00:12:24.799 --> 00:12:29.360 of performance -based bonus. CBS used to do these 00:12:29.360 --> 00:12:32.799 yearly bonuses, right? It was 100 % rigged, right? 00:12:32.860 --> 00:12:34.840 So you would have a bonus pool every year and 00:12:34.840 --> 00:12:36.360 it'd be X amount of dollars. And at the end of 00:12:36.360 --> 00:12:37.820 the year, you have your review. Well, at your 00:12:37.820 --> 00:12:40.580 review, you can get deducted points from your 00:12:40.580 --> 00:12:43.039 bonus pool and every point is X amount of dollars. 00:12:43.159 --> 00:12:47.559 It sounds horrible. Yeah, 100 % a scam. But the 00:12:47.559 --> 00:12:49.919 messed up thing was like, it would only be for 00:12:49.919 --> 00:12:55.039 the store managers. So like, I'm one person and 00:12:55.039 --> 00:12:57.620 I probably had about 10 or 12 employees, right? 00:12:57.679 --> 00:13:00.889 So it's like. You know, whenever I got a bonus, 00:13:01.029 --> 00:13:03.610 I would literally just split it up amongst everybody. 00:13:03.909 --> 00:13:06.289 I would literally just go take cash out and just 00:13:06.289 --> 00:13:09.789 give them cash. But I think people are also motivated 00:13:09.789 --> 00:13:11.950 by money. So if you can have something in your 00:13:11.950 --> 00:13:14.750 business, whether that's how many items they're 00:13:14.750 --> 00:13:17.610 listing, how many photos you're taking, how many 00:13:17.610 --> 00:13:20.710 items they're packing, whatever it may be, if 00:13:20.710 --> 00:13:23.529 you can have. Something that's trackable so they 00:13:23.529 --> 00:13:26.730 can track it. We would see our bonus pool. Even 00:13:26.730 --> 00:13:28.450 though you get ripped off at the end of the year, 00:13:28.509 --> 00:13:30.429 you still could see how much potential you could 00:13:30.429 --> 00:13:33.029 have. The potential dollars you never got. Yeah, 00:13:33.070 --> 00:13:35.970 the potential dollars you never got. But I think 00:13:35.970 --> 00:13:38.929 having something like that will also help when 00:13:38.929 --> 00:13:41.549 it comes to having somebody motivated. I think 00:13:41.549 --> 00:13:44.269 I don't want to hire somebody to just come in 00:13:44.269 --> 00:13:46.529 and be miserable and just get paid to get paid. 00:13:46.710 --> 00:13:50.070 Those people are out there. But I think you want 00:13:50.070 --> 00:13:51.429 to have somebody that's like, hey, you know, 00:13:51.450 --> 00:13:53.549 I'm excited about what we're building here, maybe 00:13:53.549 --> 00:13:55.870 down the road. You know, you've talked about 00:13:55.870 --> 00:13:58.350 it before when you had your space and your employees 00:13:58.350 --> 00:14:01.110 like you, you train somebody to be almost like 00:14:01.110 --> 00:14:03.730 you and you can step back and have like they 00:14:03.730 --> 00:14:06.029 basically get a part ownership of the business 00:14:06.029 --> 00:14:09.250 and whatever that may be. Maybe in reselling, 00:14:09.269 --> 00:14:12.110 if you make, if we sell more than 10 grand this 00:14:12.110 --> 00:14:15.330 quarter, you know, you get 2 % of whatever our 00:14:15.330 --> 00:14:17.450 profits were, something like profit sharing type 00:14:17.450 --> 00:14:21.200 thing. Yeah, either for the team as a whole or 00:14:21.200 --> 00:14:23.120 for the manager as a whole, because they'll manage 00:14:23.120 --> 00:14:25.639 better because you've just transferred them to 00:14:25.639 --> 00:14:29.740 hourly to, well, pretty much unlimited potential. 00:14:30.759 --> 00:14:34.259 And I think people are very motivated by unlimited 00:14:34.259 --> 00:14:38.879 potential of how much money they can make. It's 00:14:38.879 --> 00:14:41.139 kind of like in sales, right? They'll give the 00:14:41.139 --> 00:14:43.559 person like half of what it's sold for. Because 00:14:43.559 --> 00:14:46.519 they want that sales team to sell. You got to 00:14:46.519 --> 00:14:48.700 motivate them with dollars. Now, I think the 00:14:48.700 --> 00:14:51.480 other big motivator is time. I think you said 00:14:51.480 --> 00:14:53.659 it earlier on. Flexible schedule. Design your 00:14:53.659 --> 00:14:56.259 own schedule. Come in when you want. Leave when 00:14:56.259 --> 00:14:58.320 you want. Don't care as long as the work gets 00:14:58.320 --> 00:15:03.080 done. I'm very much for that. Even in a bulk 00:15:03.080 --> 00:15:05.179 scenario where you do pretty much need to come 00:15:05.179 --> 00:15:08.639 in every day. Sorry, Charlie. There's too much 00:15:08.639 --> 00:15:13.240 work in the weekly quota to get done. If they 00:15:13.240 --> 00:15:15.960 want to come in at nine instead of eight and 00:15:15.960 --> 00:15:18.440 then leave at nine, if they're doing 12 hours, 00:15:18.600 --> 00:15:24.080 that's fine. And they just adjust for their schedule 00:15:24.080 --> 00:15:27.120 accordingly. They're adults most of the time. 00:15:29.080 --> 00:15:33.000 So they should be able to, I don't know what's 00:15:33.000 --> 00:15:35.059 the best way to put it, be responsible enough 00:15:35.059 --> 00:15:37.159 to accommodate how to adjust their schedule. 00:15:37.259 --> 00:15:39.419 If they're not, you and that person need to have 00:15:39.419 --> 00:15:41.779 a talk. Yeah, I think another big thing, too, 00:15:41.840 --> 00:15:44.659 if I had employees, because I've experienced 00:15:44.659 --> 00:15:46.759 this working in retail all these years, like 00:15:46.759 --> 00:15:49.399 life happens. Sometimes you got to just accept 00:15:49.399 --> 00:15:51.059 the fact your employees not going to be able 00:15:51.059 --> 00:15:53.340 to make it today. You're being a complete douchebag 00:15:53.340 --> 00:15:55.539 towards somebody. I don't care what it's for. 00:15:55.860 --> 00:15:58.700 It's just not my not my job. So if I did have 00:15:58.700 --> 00:16:00.899 all these employees and, you know, something 00:16:00.899 --> 00:16:03.139 happens, whatever it may be, they're sick, their 00:16:03.139 --> 00:16:05.559 kids sick, something goes on with a loved one. 00:16:05.879 --> 00:16:09.159 You've got to be flexible. Nobody wants to work 00:16:09.159 --> 00:16:12.279 for these people. Maybe I'm too lenient of a 00:16:12.279 --> 00:16:15.399 boss and maybe I never ran a tight enough ship 00:16:15.399 --> 00:16:18.940 at CVS. But I understood what it was like when 00:16:18.940 --> 00:16:21.679 I was sick and I had to show up to work or when 00:16:21.679 --> 00:16:24.080 something happened, a loved one passed away and 00:16:24.080 --> 00:16:27.039 you got to still be at work. It absolutely sucks. 00:16:27.279 --> 00:16:29.919 So if I ever were to have employees, I would 00:16:29.919 --> 00:16:33.460 definitely allot them sick time. And I definitely 00:16:33.460 --> 00:16:35.919 want to have. conversations with them so they 00:16:35.919 --> 00:16:37.779 would feel comfortable enough to come to me and 00:16:37.779 --> 00:16:40.559 say, hey, Mike, here's what I have going on. 00:16:40.679 --> 00:16:44.159 I might need a day or two off. I used to have 00:16:44.159 --> 00:16:47.220 a shift supervisor. She was terrified of the 00:16:47.220 --> 00:16:50.700 snow. So if it was going to snow, even flurries, 00:16:50.820 --> 00:16:54.960 she was my main supervisor. I knew for 100 % 00:16:54.960 --> 00:16:57.659 I was going to cover that shift. But she also 00:16:57.659 --> 00:17:00.539 knew that when it wasn't snowing, she would come 00:17:00.539 --> 00:17:03.179 cover one of my shifts. If you don't have that 00:17:03.179 --> 00:17:06.339 conversation ahead of time, I'm always going 00:17:06.339 --> 00:17:09.200 to be pissed off because I got to go every time 00:17:09.200 --> 00:17:11.400 it snows. Well, when I know it's going to snow 00:17:11.400 --> 00:17:13.940 and it was literally to that point, me and Deb 00:17:13.940 --> 00:17:16.099 knew, hey, there's going to be snow tomorrow. 00:17:16.259 --> 00:17:18.819 She's working. I'm planning to be there. And 00:17:18.819 --> 00:17:20.940 then at the end of the week when it's not snowing, 00:17:21.000 --> 00:17:22.700 she would just take one of my shifts. But these 00:17:22.700 --> 00:17:24.119 are conversations. I think a lot of people hire 00:17:24.119 --> 00:17:26.380 people and they just look kind of just. Cut them 00:17:26.380 --> 00:17:28.380 loose and forget about them. I had conversations 00:17:28.380 --> 00:17:30.839 every day. Everybody felt comfortable coming 00:17:30.839 --> 00:17:32.839 to me and saying, hey, here's what I have going 00:17:32.839 --> 00:17:35.319 on. And when you have employees and you have 00:17:35.319 --> 00:17:37.039 work that needs to be done because you're held 00:17:37.039 --> 00:17:38.799 accountable for that work that needs to be done, 00:17:38.940 --> 00:17:40.960 you've got to be able to have these conversations. 00:17:42.180 --> 00:17:44.819 Now, here's an interesting one. I've always gone 00:17:44.819 --> 00:17:47.740 back and forth on this particular one. The person 00:17:47.740 --> 00:17:50.279 that comes in three to five minutes late and 00:17:50.279 --> 00:17:51.900 still gets paid for those three to five minutes 00:17:51.900 --> 00:17:56.829 as a. As a coworker, didn't care. As an owner, 00:17:56.950 --> 00:18:00.390 totally cared because if you three to five minutes 00:18:00.390 --> 00:18:03.990 times 365 or whatever the work schedule is, that 00:18:03.990 --> 00:18:06.430 adds up a lot, right? Do you say something or 00:18:06.430 --> 00:18:09.430 you just let it go? Me personally, I'm on the 00:18:09.430 --> 00:18:12.009 mindset to say something, but I can understand 00:18:12.009 --> 00:18:13.849 the flexibility of not saying something. It's 00:18:13.849 --> 00:18:18.190 only three to five minutes, but I think it's 00:18:18.190 --> 00:18:20.390 correctable on their end, but they may not be 00:18:20.390 --> 00:18:21.950 aware that it needs to be corrected unless you 00:18:21.950 --> 00:18:23.920 say something. That's me. What do you think? 00:18:24.099 --> 00:18:26.039 Yeah, I mean, I would probably say something 00:18:26.039 --> 00:18:28.680 jokingly like taking you an extra three minutes 00:18:28.680 --> 00:18:30.579 to get your socks on in the morning, dude, or 00:18:30.579 --> 00:18:34.859 what? Like, you know, like I think if you approach 00:18:34.859 --> 00:18:39.000 it as you're going to be here no more three minutes 00:18:39.000 --> 00:18:42.019 late or you're fired, you already lost that employee. 00:18:42.160 --> 00:18:43.619 You might as well fire them right then and there. 00:18:43.720 --> 00:18:45.900 That's what I'm saying, right? So like you got 00:18:45.900 --> 00:18:48.000 to understand you have to have conversations 00:18:48.000 --> 00:18:51.240 with people in a manner where. you can possibly 00:18:51.240 --> 00:18:53.160 change their habit or just be like, yeah, dude, 00:18:53.240 --> 00:18:54.539 you're always three minutes late. Like what the 00:18:54.539 --> 00:18:55.819 hell are you doing in the morning? You know, 00:18:55.819 --> 00:18:57.980 like what's going on, right? Now, if they tell 00:18:57.980 --> 00:19:00.460 me they're running their kid to daycare and the 00:19:00.460 --> 00:19:03.640 daycare doesn't open to 745 and they have to 00:19:03.640 --> 00:19:07.299 be at my shop at eight, but it's 20 minutes away, 00:19:07.440 --> 00:19:10.119 that's understandable. We'll adjust your damn 00:19:10.119 --> 00:19:13.740 schedule. Exactly, right? I mean, you fix it 00:19:13.740 --> 00:19:15.420 right there. I'll be like, hey, let's just push 00:19:15.420 --> 00:19:17.460 your start time back half an hour. Yeah. You 00:19:17.460 --> 00:19:19.480 don't have to feel rushed in the morning. You 00:19:19.480 --> 00:19:21.099 know, like there's, There's so many different 00:19:21.099 --> 00:19:23.059 ways you can go about this. But the way you don't 00:19:23.059 --> 00:19:25.299 want to go about it is like you need to be here 00:19:25.299 --> 00:19:27.839 on the dot or, you know, like that. It's just 00:19:27.839 --> 00:19:30.339 toxicity. Then they're not producing results 00:19:30.339 --> 00:19:32.319 for you because nobody's going to be motivated 00:19:32.319 --> 00:19:34.619 to work for somebody that treats them that type 00:19:34.619 --> 00:19:37.440 of way. Unless they're making trillions of dollars, 00:19:37.539 --> 00:19:39.400 which unfortunately we can't afford to pay these 00:19:39.400 --> 00:19:43.720 people. I think another poor part in delegation 00:19:43.720 --> 00:19:47.880 is to challenge them at points like here's the 00:19:47.880 --> 00:19:50.930 project. Here's the end goal. How you go about 00:19:50.930 --> 00:19:53.990 it, I don't care because you kind of want to 00:19:53.990 --> 00:19:57.569 see what they're capable of to also sidingly, 00:19:57.589 --> 00:19:59.470 you don't tell them this, to see if they're management 00:19:59.470 --> 00:20:01.670 type material, like how do they approach a task? 00:20:01.750 --> 00:20:03.970 How do they accomplish the task? Maybe they come 00:20:03.970 --> 00:20:05.809 up with a way you never thought about that's 00:20:05.809 --> 00:20:10.910 way better. And carrying that forward, I always 00:20:10.910 --> 00:20:13.990 ask employees and I try to do it frequently. 00:20:14.849 --> 00:20:16.990 I probably need to do it more than I do. How 00:20:16.990 --> 00:20:18.920 do you think we can do this better? What's a 00:20:18.920 --> 00:20:21.259 better way to approach this? And sometimes they 00:20:21.259 --> 00:20:24.240 won't say anything because either they haven't 00:20:24.240 --> 00:20:26.759 thought about it or they have no idea. They'll 00:20:26.759 --> 00:20:29.220 never have an idea. Maybe you stop asking those 00:20:29.220 --> 00:20:31.500 people. But I think giving everybody a chance 00:20:31.500 --> 00:20:35.920 to be a part of the business, like you're going 00:20:35.920 --> 00:20:38.200 to make an impact. You're going to impact the 00:20:38.200 --> 00:20:41.680 workflow if you come up with a better idea. That 00:20:41.680 --> 00:20:44.480 may mean getting a better tool. That may mean 00:20:44.480 --> 00:20:47.400 instead of sitting, we stand. That may mean. 00:20:49.109 --> 00:20:51.650 while we're doing this redundant task, how about 00:20:51.650 --> 00:20:53.829 we take out the redundancy to speed it along? 00:20:53.990 --> 00:20:56.349 Or is that redundancy needed? And giving them 00:20:56.349 --> 00:20:59.089 the opportunity to nitpick and play with it, 00:20:59.170 --> 00:21:02.470 I think lets them appreciate their own job a 00:21:02.470 --> 00:21:05.269 bit better. I think another thing too, like when 00:21:05.269 --> 00:21:09.349 we do have employees, they all have different 00:21:09.349 --> 00:21:12.230 strengths, right? So I probably have like five 00:21:12.230 --> 00:21:15.069 supervisors underneath me, right? Like if you 00:21:15.069 --> 00:21:17.509 ask me about each one of them, I could tell you, 00:21:17.549 --> 00:21:20.289 hey, this person is really good at doing resets, 00:21:20.289 --> 00:21:21.849 planning grants, right? This person is really 00:21:21.849 --> 00:21:23.730 good at putting away truck in the back half of 00:21:23.730 --> 00:21:26.289 the store, the front half of the store, dealing 00:21:26.289 --> 00:21:28.849 with the photo machines, right? So like, I think 00:21:28.849 --> 00:21:31.609 you, if you try to plug somebody into something 00:21:31.609 --> 00:21:34.150 and maybe you're not getting the results, maybe, 00:21:34.269 --> 00:21:36.529 you know, maybe they're doing photos on eBay. 00:21:36.710 --> 00:21:39.109 Maybe they're really good at packing orders or 00:21:39.109 --> 00:21:41.130 maybe they're really good at actually doing the 00:21:41.130 --> 00:21:43.809 actual listings on eBay. Like, I think you got 00:21:43.809 --> 00:21:47.460 to find your employee strength. And figure out 00:21:47.460 --> 00:21:50.059 how you best can use their strength to help your 00:21:50.059 --> 00:21:52.380 business. Now, because if you just hire somebody 00:21:52.380 --> 00:21:54.920 and say you're looking for somebody just to take 00:21:54.920 --> 00:21:58.059 photos, well, like, what is really, like, try 00:21:58.059 --> 00:21:59.740 to think about, like, what the hell do you even 00:21:59.740 --> 00:22:01.579 ask somebody if they're just going to take photos? 00:22:01.640 --> 00:22:04.640 Like, how many photos in an hour can you take? 00:22:04.700 --> 00:22:06.380 But that really doesn't matter because what's 00:22:06.380 --> 00:22:08.279 the quality of the photos they're taking, right? 00:22:08.359 --> 00:22:10.319 Like, there's so many things that go into this. 00:22:10.380 --> 00:22:12.920 You really don't know until you. basically give 00:22:12.920 --> 00:22:16.099 them a trial run and in any job space you have 00:22:16.099 --> 00:22:19.720 a probationary period right like you got 90 days 00:22:19.720 --> 00:22:21.339 and we'll see how it goes from there and then 00:22:21.339 --> 00:22:23.059 we'll decide we're going to bring you on full 00:22:23.059 --> 00:22:25.299 -time part -time i think you really got to figure 00:22:25.299 --> 00:22:27.680 out what your employees are really good at is 00:22:27.680 --> 00:22:29.539 that something we can use in this business today 00:22:29.539 --> 00:22:32.440 because maybe unfortunately this person if you 00:22:32.440 --> 00:22:34.819 if we need them to take photos and they suck 00:22:34.819 --> 00:22:38.359 at photos then unfortunately you got to move 00:22:38.359 --> 00:22:39.980 on to greener grass and i think that's another 00:22:39.980 --> 00:22:42.789 thing people hire their You hire your friend 00:22:42.789 --> 00:22:44.910 or family, right? You hire your mom or your dad, 00:22:45.049 --> 00:22:48.549 and they suck at their job. You got to fire your 00:22:48.549 --> 00:22:51.650 mom or your dad. Hey, get out of here. You're 00:22:51.650 --> 00:22:53.869 fired, mom. I don't ever want to see you at this 00:22:53.869 --> 00:22:55.970 damn storage unit again. And I'll be at Sunday 00:22:55.970 --> 00:23:00.529 dinner for lasagna, right, mom? No, it's so true. 00:23:01.009 --> 00:23:03.829 And you've also got to set the expectation. My 00:23:03.829 --> 00:23:05.450 employee is here right now, and they're listening 00:23:05.450 --> 00:23:07.029 to all of this, and they're probably taking mental 00:23:07.029 --> 00:23:12.710 notes. If you set the bar at an unattainable 00:23:12.710 --> 00:23:15.630 level, that motivates them to do a little bit 00:23:15.630 --> 00:23:18.750 extra more so when they're starting out. Because 00:23:18.750 --> 00:23:22.269 I remember early on when he was doing maybe 30 00:23:22.269 --> 00:23:29.069 to 40 units a shift of book photos, and the number 00:23:29.069 --> 00:23:31.950 was 100. It took him a minute to get there, but 00:23:31.950 --> 00:23:34.200 he got there. But because he was chasing the 00:23:34.200 --> 00:23:37.099 bar of 100, which he wasn't obtaining for a while. 00:23:37.960 --> 00:23:40.200 Now, there are variables that he understands. 00:23:40.319 --> 00:23:42.380 Some books just take longer. Like if you've got 00:23:42.380 --> 00:23:45.400 a book with a dust jacket and it's got a ribbon 00:23:45.400 --> 00:23:48.019 or maybe it's got all that plus a slip case, 00:23:48.119 --> 00:23:52.000 there's more work involved. But he's at the point 00:23:52.000 --> 00:23:55.180 now where doing 100 on a shift or close to 100, 00:23:55.319 --> 00:23:59.349 it's very doable versus when he started. When 00:23:59.349 --> 00:24:01.589 they start, you're going to tell them 10 ,000 00:24:01.589 --> 00:24:04.710 things. They're going to remember two. And then 00:24:04.710 --> 00:24:07.630 each week you kind of make these adjustments. 00:24:08.289 --> 00:24:11.849 Or here's an example of what you're doing. And 00:24:11.849 --> 00:24:13.329 here's what I would like. Because they have an 00:24:13.329 --> 00:24:15.450 abstract idea. Because they're not seeing you 00:24:15.450 --> 00:24:16.650 do the listings. They don't know what you're 00:24:16.650 --> 00:24:18.809 looking for. And you're trying to explain this 00:24:18.809 --> 00:24:21.710 verbally without visualization. So sometimes 00:24:21.710 --> 00:24:23.210 I'll say, hey, come over here and look at these 00:24:23.210 --> 00:24:25.740 photos. You tell me what's wrong with them? No? 00:24:25.859 --> 00:24:27.500 Okay, great, I'll explain it to you. And then 00:24:27.500 --> 00:24:29.000 you explain it to them and they have a fuller 00:24:29.000 --> 00:24:30.960 comprehension of what's really going on and what 00:24:30.960 --> 00:24:33.039 you want as an owner. And again, that goes back 00:24:33.039 --> 00:24:36.079 to what I was saying earlier. It's your fault 00:24:36.079 --> 00:24:37.680 for not explaining the instructions correctly, 00:24:37.960 --> 00:24:40.440 but sometimes you can't explain everything and 00:24:40.440 --> 00:24:42.619 you have to explain them as time goes on. Because 00:24:42.619 --> 00:24:44.619 sometimes they're one -off weird circumstances, 00:24:44.859 --> 00:24:47.599 especially in the photos. Pack and boxes, there's 00:24:47.599 --> 00:24:51.500 very rare circumstances where you have to explain 00:24:51.500 --> 00:24:55.059 that. in the intricacies uh opposed to like photos 00:24:55.059 --> 00:24:56.980 though so it also depends on the job task that 00:24:56.980 --> 00:24:59.819 they're doing yeah and you know when i was a 00:24:59.819 --> 00:25:03.440 store manager um and i was the few times where 00:25:03.440 --> 00:25:05.940 i did you know multiple of us were working like 00:25:05.940 --> 00:25:09.859 uh kind of like what you're saying like go list 00:25:09.859 --> 00:25:11.980 next to them right like do double the work for 00:25:11.980 --> 00:25:14.500 a day you go over there kind of i think people 00:25:14.500 --> 00:25:16.859 appreciate when they see the quote -unquote owner 00:25:16.859 --> 00:25:19.700 or manager actually doing the work they're doing 00:25:20.240 --> 00:25:22.019 And you'll be amazed at how much more efficient 00:25:22.019 --> 00:25:23.759 they get when you're actually out there working 00:25:23.759 --> 00:25:27.940 right next to them side by side. And it's human 00:25:27.940 --> 00:25:30.720 factor. I think people hire people thinking it's 00:25:30.720 --> 00:25:32.660 just going to be like a robot and you're just 00:25:32.660 --> 00:25:34.599 going to replicate yourself. It's never going 00:25:34.599 --> 00:25:37.099 to happen. We're dealing with human beings. They 00:25:37.099 --> 00:25:39.819 have good days. They have bad days. That is just 00:25:39.819 --> 00:25:42.099 the reality of life. You can't always expect 00:25:42.099 --> 00:25:45.259 somebody to be doing 10 ,000 things every single 00:25:45.259 --> 00:25:47.460 time they come in for your business. It's just 00:25:47.460 --> 00:25:49.400 not the reality of it. And I think if you can. 00:25:49.819 --> 00:25:52.740 Find the balancing act of, all right, here's 00:25:52.740 --> 00:25:54.559 our expectations. Are we hitting them? Is there 00:25:54.559 --> 00:25:56.740 any room for growth? What's next for this person? 00:25:56.819 --> 00:25:59.359 Having these ongoing conversations with employees 00:25:59.359 --> 00:26:01.539 is how you're going to keep the good ones around. 00:26:01.759 --> 00:26:04.259 And it automatically weeds out the bad ones because 00:26:04.259 --> 00:26:06.440 if you have enough conversations, you'll realize 00:26:06.440 --> 00:26:08.900 that this person's not a right fit for your business 00:26:08.900 --> 00:26:12.240 and what your plans are moving forward. Right. 00:26:12.339 --> 00:26:14.539 And here's another thing, and I'm very guilty 00:26:14.539 --> 00:26:16.779 of this. I'm constantly thinking about the business. 00:26:17.529 --> 00:26:20.049 And sometimes I think they've been thinking about 00:26:20.049 --> 00:26:22.210 the business while they're away. No, that's not 00:26:22.210 --> 00:26:25.089 the case. So this great idea that you've had 00:26:25.089 --> 00:26:27.250 and you had a one -off conversation that lasted, 00:26:27.309 --> 00:26:29.289 I don't know, three minutes last week. And then 00:26:29.289 --> 00:26:31.210 you bring it up again. They have no idea what 00:26:31.210 --> 00:26:32.450 you're talking about, but you've been thinking 00:26:32.450 --> 00:26:34.309 about it constantly. The gears have been turning. 00:26:34.509 --> 00:26:36.490 And when you're having conversation and you're 00:26:36.490 --> 00:26:37.970 expecting some kind of feedback and they have 00:26:37.970 --> 00:26:41.950 nothing to give you, that's your fault. You cannot 00:26:41.950 --> 00:26:45.309 expect them to do that as an employee versus 00:26:45.309 --> 00:26:47.599 an owner. Owners care way more than employee 00:26:47.599 --> 00:26:50.700 ever will. Now, don't get me wrong. There's 100 00:26:50.700 --> 00:26:53.220 % shit people that you're going to hire, right? 00:26:53.299 --> 00:26:55.359 Like, we're not sitting here saying it's always, 00:26:55.539 --> 00:26:57.500 you know, whenever there's a problem, it's probably 00:26:57.500 --> 00:26:59.839 the owner's fault. But more times than less, 00:26:59.900 --> 00:27:01.880 it's going to be your fault versus the employee's 00:27:01.880 --> 00:27:03.880 fault because they weren't trained properly. 00:27:04.039 --> 00:27:06.920 You know, there was no SOPs, anything like that. 00:27:07.259 --> 00:27:11.359 It's tough. I think delegation, I don't know, 00:27:11.359 --> 00:27:15.230 man. I'd probably say more people fail. after 00:27:15.230 --> 00:27:18.069 hiring somebody then succeed as crazy as that 00:27:18.069 --> 00:27:20.869 sounds like if i just had to take your average 00:27:20.869 --> 00:27:23.630 ebay reseller who decides to hire somebody at 00:27:23.630 --> 00:27:26.390 any point there's no criteria just anybody that 00:27:26.390 --> 00:27:28.329 decides to hire somebody on the help your ebay 00:27:28.329 --> 00:27:30.890 business i would say more of those people fail 00:27:30.890 --> 00:27:34.130 than they actually succeed and make more money 00:27:34.130 --> 00:27:37.609 or i guess and my definition of failure is they 00:27:37.609 --> 00:27:39.849 are making less money than they were prior to 00:27:39.849 --> 00:27:42.549 having an employee right because i don't think 00:27:42.549 --> 00:27:46.299 they do this An employee costs X amount of dollars, 00:27:46.359 --> 00:27:49.539 and they bring them in, and they do the same 00:27:49.539 --> 00:27:52.019 amount of listings or sending in boxes. They 00:27:52.019 --> 00:27:55.339 do the same. They don't account for the cost 00:27:55.339 --> 00:27:57.380 the employee through the course of the week, 00:27:57.500 --> 00:28:00.200 month, and or year. It means you need to do more 00:28:00.200 --> 00:28:04.279 to compensate for them to break even, and then 00:28:04.279 --> 00:28:06.359 you need to do even more than that to make more 00:28:06.359 --> 00:28:10.519 money with an employee just like you were without 00:28:10.519 --> 00:28:13.170 an employee before. So they don't take that into 00:28:13.170 --> 00:28:15.430 account. They're maintaining the same amount 00:28:15.430 --> 00:28:17.730 of work. Then even if they adjust to make up 00:28:17.730 --> 00:28:19.809 for the employee's hours, they're not growing. 00:28:20.049 --> 00:28:23.589 They need to be the hours plus whatever amount 00:28:23.589 --> 00:28:26.109 you want to grow that year to justify that employee's 00:28:26.109 --> 00:28:28.829 work. So either that means bringing more inventory 00:28:28.829 --> 00:28:32.569 or you jump in, shift when they leave to make 00:28:32.569 --> 00:28:37.849 up for the loss of revenue you would have had 00:28:37.849 --> 00:28:42.700 for having them in the first place. And it's 00:28:42.700 --> 00:28:45.200 number accounting. We mentioned this on, I think, 00:28:45.200 --> 00:28:47.519 our other podcast. We just knowing your numbers, 00:28:47.720 --> 00:28:50.799 knowing how much it costs to send in a box with 00:28:50.799 --> 00:28:53.619 the employee cost added in or with doing the 00:28:53.619 --> 00:28:56.059 eBay listing. How much does it cost per listing 00:28:56.059 --> 00:28:58.140 with them doing it, even if they're just doing 00:28:58.140 --> 00:28:59.880 photos, not listings? You got to account for 00:28:59.880 --> 00:29:03.339 all of that. Yeah, I mean, you have to. I think 00:29:03.339 --> 00:29:05.950 a lot of people just try to. pay their way out 00:29:05.950 --> 00:29:08.230 of work right it's like you hire somebody and 00:29:08.230 --> 00:29:10.269 you just pay them so you don't have to do it 00:29:10.269 --> 00:29:12.509 and there's no gain on the back end it's just 00:29:12.509 --> 00:29:15.349 you quote unquote don't have to do the work now 00:29:15.349 --> 00:29:17.849 and sure if you're profitable enough and you 00:29:17.849 --> 00:29:20.450 say the hell with it i'm fine with spending three 00:29:20.450 --> 00:29:22.450 grand a month so i never have to take another 00:29:22.450 --> 00:29:25.750 photo for ebay i ain't got nothing i'm not i 00:29:25.750 --> 00:29:28.609 got nothing wrong with it it is what it is let's 00:29:28.609 --> 00:29:31.089 take over to me of hiring the maid to do made 00:29:31.089 --> 00:29:34.559 things that i don't want to do I could do them 00:29:34.559 --> 00:29:37.380 myself. I could, but I'm not gonna. That's what 00:29:37.380 --> 00:29:40.779 the maid's for. Yeah, yeah. So it's like... That's 00:29:40.779 --> 00:29:43.279 fine. But most people don't hire somebody with 00:29:43.279 --> 00:29:45.339 those intentions. They hire somebody with the 00:29:45.339 --> 00:29:47.460 idea that they're going to grow their business 00:29:47.460 --> 00:29:51.079 rapidly now that they have an employee. And you 00:29:51.079 --> 00:29:53.200 can if it's done right. And just know in the 00:29:53.200 --> 00:29:54.640 beginning, there's always going to be a struggle. 00:29:54.680 --> 00:29:56.480 No, your first employee is probably not going 00:29:56.480 --> 00:29:59.079 to be your last employee. Right. Like it's going 00:29:59.079 --> 00:30:01.900 to be a revolving door, even if you have the 00:30:01.900 --> 00:30:03.740 best benefits, the best pay in the universe. 00:30:04.099 --> 00:30:06.619 At the end of the day. You got the human factor. 00:30:06.720 --> 00:30:08.400 These people have to show up. Are they capable 00:30:08.400 --> 00:30:10.019 of doing the job? You're not going to know these 00:30:10.019 --> 00:30:12.079 things until you actually have them in there 00:30:12.079 --> 00:30:14.720 doing the actual work and you actually having 00:30:14.720 --> 00:30:17.119 the process. Even if you have everything laid 00:30:17.119 --> 00:30:19.140 out perfectly, you have everything they need 00:30:19.140 --> 00:30:21.700 to do. You even have. CBS, they hire somebody 00:30:21.700 --> 00:30:25.700 to watch these shitty VHS tapes. How to print 00:30:25.700 --> 00:30:28.500 somebody's photos, right? Even if Johnny's got 00:30:28.500 --> 00:30:31.779 all of his VHS tapes for training to be an eBay 00:30:31.779 --> 00:30:35.819 guy. Yeah, that doesn't mean they're going to 00:30:35.819 --> 00:30:38.920 be successful. And you have to realize that delegation 00:30:38.920 --> 00:30:41.180 can be a great thing in the business, but it 00:30:41.180 --> 00:30:43.960 also can be terrible for you. It can literally 00:30:43.960 --> 00:30:46.680 eat up your cash and create headaches because 00:30:46.680 --> 00:30:50.369 the human factor, if you're not willing to. understand 00:30:50.369 --> 00:30:52.250 somebody's other side of a conversation just 00:30:52.250 --> 00:30:54.589 because they're your employee, you're never going 00:30:54.589 --> 00:30:56.349 to be a good boss. No one's ever going to want 00:30:56.349 --> 00:30:59.150 to work for you just because people want to be 00:30:59.150 --> 00:31:01.309 cared about. That's why they don't want to go 00:31:01.309 --> 00:31:03.230 work these shitty jobs where corporate don't 00:31:03.230 --> 00:31:05.329 care. They want to, especially a small business, 00:31:05.529 --> 00:31:09.549 close -knit type, I don't know, man. I always 00:31:09.549 --> 00:31:11.549 would take, if I were to hire somebody, I would 00:31:11.549 --> 00:31:14.269 take care of them financially. whatever it may 00:31:14.269 --> 00:31:16.950 be, so they can have a good life. And I don't 00:31:16.950 --> 00:31:18.930 want to be a pain in anybody's ass because I 00:31:18.930 --> 00:31:21.690 remember me and Deb joke about it all the time. 00:31:21.829 --> 00:31:23.990 Store manager at CBS, don't matter what time 00:31:23.990 --> 00:31:27.009 of day I'm on call. I've taken conference calls 00:31:27.009 --> 00:31:30.289 when we're out walking in the park. No matter 00:31:30.289 --> 00:31:32.269 where I'm at, if there's a conference call, I 00:31:32.269 --> 00:31:34.410 got to be on it. I know what it's like to have 00:31:34.410 --> 00:31:36.789 a pain in the ass boss, but I also know what 00:31:36.789 --> 00:31:39.450 it's like to have somebody that doesn't perform. 00:31:39.710 --> 00:31:41.529 So you got to get rid of the bad performers. 00:31:42.089 --> 00:31:43.690 You've got to hold people to standards, but you 00:31:43.690 --> 00:31:45.710 also have to give them some benefits, some motivation 00:31:45.710 --> 00:31:48.009 to actually keep working for you and be excited 00:31:48.009 --> 00:31:51.569 to show up to your storage unit to list your 00:31:51.569 --> 00:31:53.450 stuff because it's not the most exciting thing. 00:31:54.769 --> 00:31:58.730 Right, and let's go into more of the part -time 00:31:58.730 --> 00:32:01.369 hobbyists or just somebody who needs help every 00:32:01.369 --> 00:32:03.690 now and then. So they call, like you were saying, 00:32:03.809 --> 00:32:08.009 mom or dad, brother or sister and or Uncle Joe 00:32:08.009 --> 00:32:10.960 and maybe some friends. And this isn't an ongoing 00:32:10.960 --> 00:32:13.000 thing. This is maybe like a week -long thing 00:32:13.000 --> 00:32:14.920 that you've asked them to help. They've said 00:32:14.920 --> 00:32:18.059 yes, those fools. They've said yes, and they're 00:32:18.059 --> 00:32:21.980 coming anyway. You cannot yell at these people, 00:32:22.079 --> 00:32:23.660 one, because you have a personal relationship. 00:32:24.779 --> 00:32:27.539 Two, they're going to want to tell you how to 00:32:27.539 --> 00:32:30.579 run whatever you're doing their way, and you've 00:32:30.579 --> 00:32:33.140 just got to breathe in and out and say, that's 00:32:33.140 --> 00:32:34.819 great, but we're not going to do it that way. 00:32:34.839 --> 00:32:36.380 We're going to do it this way. You need to explain 00:32:36.380 --> 00:32:40.030 that in a way that doesn't offend them. Because, 00:32:40.030 --> 00:32:42.069 again, you're going to do this. You're going 00:32:42.069 --> 00:32:44.549 to get so much work at some point. You're going 00:32:44.549 --> 00:32:45.970 to have a big haul. You're going to need help. 00:32:46.089 --> 00:32:48.289 And you decide to ask these people. And it's 00:32:48.289 --> 00:32:50.130 usually your inner circle who you ask because 00:32:50.130 --> 00:32:54.750 favor exchanging, right? You can't yell at them. 00:32:54.829 --> 00:32:56.369 They're going to do it wrong. And you've got 00:32:56.369 --> 00:32:59.490 to be okay with them doing it wrong. Now, either 00:32:59.490 --> 00:33:02.009 you fix it yourself or, again, you explain very 00:33:02.009 --> 00:33:05.549 nicely and politely. This is great. I like what 00:33:05.549 --> 00:33:06.910 you did here. But I think we could do it a little 00:33:06.910 --> 00:33:09.230 bit better if we did it this way. You do that 00:33:09.230 --> 00:33:11.210 over and over and over and over again. And then 00:33:11.210 --> 00:33:12.730 by the end of the week, you're either going to 00:33:12.730 --> 00:33:14.430 kill them or you're going to figure out how to 00:33:14.430 --> 00:33:17.029 make, you're going to be a master at instruction 00:33:17.029 --> 00:33:23.609 explaining. That's the end of it. And I really 00:33:23.609 --> 00:33:25.950 emphasize the don't yell. You'll want to. Every 00:33:25.950 --> 00:33:28.190 ounce of you will want to yell. But you got to 00:33:28.190 --> 00:33:30.190 kind of restrain yourself. And I think that's 00:33:30.190 --> 00:33:32.529 important too. Learning when to restrain yourself 00:33:32.529 --> 00:33:35.190 and now is not the time. And you can punch a 00:33:35.190 --> 00:33:37.900 pillow later, screaming in the void later. But 00:33:37.900 --> 00:33:41.079 you got to be calm on site. I agree. I'm going 00:33:41.079 --> 00:33:43.059 to wrap it up here. My last thoughts is I would 00:33:43.059 --> 00:33:45.880 hire and fire all my family members besides my 00:33:45.880 --> 00:33:49.539 grandparents. And I would do it. I would do it 00:33:49.539 --> 00:33:52.019 like Johnny just said not to do it. I go in, 00:33:52.039 --> 00:33:54.720 I flip tables and tell them, get out, get the 00:33:54.720 --> 00:33:57.779 hell out of here. You're fired. No back pay, 00:33:57.880 --> 00:34:00.460 no forward pay. And they'd be yelling at me that 00:34:00.460 --> 00:34:03.000 I quit before you fired me. Put the toilet seat 00:34:03.000 --> 00:34:06.920 down. I don't even care. I would fire them all. 00:34:07.660 --> 00:34:09.480 Delegation can be a great thing. Just understand 00:34:09.480 --> 00:34:12.280 there's a lot more to it than just hiring somebody. 00:34:12.420 --> 00:34:13.980 And then all of a sudden the money starts multiplying. 00:34:14.239 --> 00:34:15.659 That's going to do it for this week's episode. 00:34:15.760 --> 00:34:18.219 We'll talk to you all next week. Thanks for listening 00:34:18.219 --> 00:34:20.239 to another episode of the Reseller's Mindset 00:34:20.239 --> 00:34:22.840 Podcast. Today's full episode and all previous 00:34:22.840 --> 00:34:25.179 episodes are available to all YouTube members 00:34:25.179 --> 00:34:27.920 along with the weekly Zoom call and private Discord. 00:34:28.239 --> 00:34:31.059 Head on over to youtube .com backslash the used 00:34:31.059 --> 00:34:33.139 book guy and consider joining for as little as 00:34:33.139 --> 00:34:34.019 $2 .99 a month.