WEBVTT 00:00:00.000 --> 00:00:02.160 Welcome back to another episode of the Reseller's 00:00:02.160 --> 00:00:04.559 Mindset Podcast. My name is Mike, also known 00:00:04.559 --> 00:00:06.559 as the Used Book Guy on YouTube, along with my 00:00:06.559 --> 00:00:08.599 friend and fellow full -time reseller, Johnny 00:00:08.599 --> 00:00:11.169 B. We help people start and grow their reselling 00:00:11.169 --> 00:00:13.589 businesses from the ground up. We also have a 00:00:13.589 --> 00:00:15.570 weekly Zoom call and private Discord for all 00:00:15.570 --> 00:00:18.469 YouTube members. Head on over to youtube .com 00:00:18.469 --> 00:00:20.829 backslash usebookguy to join the channel and 00:00:20.829 --> 00:00:23.429 gain access to the full -length podcast, Zoom 00:00:23.429 --> 00:00:26.129 call, and private Discord today. Let's get into 00:00:26.129 --> 00:00:28.589 this week's episode. What is up, everybody? Welcome 00:00:28.589 --> 00:00:30.469 to another episode of Reseller's Mindset Podcast. 00:00:30.649 --> 00:00:32.649 Full disclosure, this was pulled from a list 00:00:32.649 --> 00:00:34.929 that was two years old because me and Johnny 00:00:34.929 --> 00:00:38.280 have talked about... Everything related to reselling. 00:00:38.299 --> 00:00:41.799 And the topic today from Johnny's list that he 00:00:41.799 --> 00:00:44.000 created two years ago when he was like 18 years 00:00:44.000 --> 00:00:48.079 old is, is eBay and Amazon setting us up to fail? 00:00:48.240 --> 00:00:49.960 And I think we're going to look at this from 00:00:49.960 --> 00:00:53.200 both a newer seller perspective and a larger, 00:00:53.219 --> 00:00:56.420 more seasoned seller's perspective. And I guess 00:00:56.420 --> 00:00:58.640 you could take us away with the newer seller 00:00:58.640 --> 00:01:04.500 on eBay. Is eBay setting us up to fail? They 00:01:04.500 --> 00:01:08.090 don't make it easy. to understand everything 00:01:08.090 --> 00:01:10.790 that's going on especially with i have three 00:01:10.790 --> 00:01:14.090 different ways to promote your ebay listings 00:01:14.090 --> 00:01:16.409 these days and then there's the fourth question 00:01:16.409 --> 00:01:18.629 of should you even be promoting at all no one 00:01:18.629 --> 00:01:21.150 outright really says it you don't even know it 00:01:21.150 --> 00:01:23.549 if you're just going into a blind if should i 00:01:23.549 --> 00:01:26.150 promote at all i don't know and if i do decide 00:01:26.150 --> 00:01:28.650 which one of these three paths do i go because 00:01:28.650 --> 00:01:32.489 they're all three really different Not only that, 00:01:32.709 --> 00:01:35.189 eBay kind of gives the perception of you can 00:01:35.189 --> 00:01:38.549 list the lint in your pocket and sell it, and 00:01:38.549 --> 00:01:41.250 that's not true. I don't care how good your listing 00:01:41.250 --> 00:01:43.430 is, you're not selling you the lint in your pocket. 00:01:45.269 --> 00:01:49.109 And then you have the aspect of the quote -unquote 00:01:49.109 --> 00:01:51.469 eBay has got your back, nothing can go wrong, 00:01:51.609 --> 00:01:53.769 you're going to have no worries. If you don't 00:01:53.769 --> 00:01:55.909 dot your I's and cross your T's, you better have 00:01:55.909 --> 00:01:58.409 some worries, as that's an immediate I -net, 00:01:58.510 --> 00:02:00.250 I don't know how it's described for those not 00:02:00.250 --> 00:02:03.099 in the know. There's various other things like 00:02:03.099 --> 00:02:07.739 that. So on the Amazon end, I think that's even 00:02:07.739 --> 00:02:13.280 harder. There's zero customer support. And those 00:02:13.280 --> 00:02:15.740 Word documents may or may not be up to date. 00:02:16.340 --> 00:02:18.960 You're looking at Amazon's customer support. 00:02:19.139 --> 00:02:22.259 Right here. It's the Mike comment on the YouTube 00:02:22.259 --> 00:02:27.439 videos channel. And hope for the best. And then 00:02:27.439 --> 00:02:30.580 the explanation of how to do your box. And if 00:02:30.580 --> 00:02:32.780 you're doing it on the Amazon workflow only, 00:02:32.800 --> 00:02:35.340 and you probably are as a new person, best of 00:02:35.340 --> 00:02:38.460 luck to you. That's a hard, arduous process. 00:02:38.840 --> 00:02:41.300 Even when I had Mike's video up when I did my 00:02:41.300 --> 00:02:44.139 first box eons ago, it still took me an hour 00:02:44.139 --> 00:02:48.680 to do it. I think this is like, it's good because 00:02:48.680 --> 00:02:51.699 I consider myself, I don't sell anything on eBay. 00:02:51.819 --> 00:02:54.419 The only stuff I sell, Johnny sells for me. So 00:02:54.419 --> 00:02:57.520 like I can relate to being a crappy eBay seller 00:02:57.520 --> 00:02:59.599 and I'm like a beginner eBay seller, right? And 00:02:59.599 --> 00:03:01.759 one thing I really never took into consideration 00:03:01.759 --> 00:03:04.680 because you said it there is like your promoted 00:03:04.680 --> 00:03:06.960 percentage comes right off your bottom line. 00:03:07.080 --> 00:03:09.120 So when you're out looking at an item to sell 00:03:09.120 --> 00:03:11.800 and you're sorting it through the sold comps, 00:03:11.800 --> 00:03:14.479 at least I was smart enough to do that. i'm not 00:03:14.479 --> 00:03:17.460 factoring in the extra five ten percent or whatever 00:03:17.460 --> 00:03:20.419 it may i do think i my personal opinion even 00:03:20.419 --> 00:03:22.460 though i suck at ebay right i just said hey don't 00:03:22.460 --> 00:03:24.240 listen to me anything related i do think you 00:03:24.240 --> 00:03:26.939 need to promote your items uh just based on wanting 00:03:26.939 --> 00:03:29.659 me wanting to sell everything yesterday and i 00:03:29.659 --> 00:03:31.840 do think you're right like they make it seem 00:03:31.840 --> 00:03:34.560 like you can just sell anything and you know 00:03:34.560 --> 00:03:37.379 the there's no there's no requirement for the 00:03:37.379 --> 00:03:39.840 photos right like you can list stuff without 00:03:39.840 --> 00:03:42.580 photos i didn't even know this was a thing you 00:03:42.580 --> 00:03:44.360 could just no image available i've literally 00:03:44.360 --> 00:03:47.960 seen listings that say that so they they say 00:03:47.960 --> 00:03:50.840 you can list today you can list today right but 00:03:50.840 --> 00:03:54.099 i mean it could be So it could even be a good 00:03:54.099 --> 00:03:56.219 item, right? There's people that literally search 00:03:56.219 --> 00:03:58.419 for like misspellings of items, right? Instead 00:03:58.419 --> 00:04:01.500 of like, I love Michael Myers stuff, right? Like, 00:04:01.539 --> 00:04:03.580 and people will spell Michael wrong and they'll 00:04:03.580 --> 00:04:06.199 spell Myers wrong. And you can search those. 00:04:06.240 --> 00:04:08.780 People actually have bots that'll search mistypes, 00:04:08.780 --> 00:04:11.379 misspellings and find those items because the 00:04:11.379 --> 00:04:13.639 person don't know what the hell they got or, 00:04:13.719 --> 00:04:16.699 you know, they didn't put it in right. And it's, 00:04:16.699 --> 00:04:20.170 I don't think they. do it on purpose but i do 00:04:20.170 --> 00:04:22.490 think both platforms kind of set you up to fail 00:04:22.490 --> 00:04:26.449 because they promise you that you can get money 00:04:26.449 --> 00:04:28.810 for your items right away but like they don't 00:04:28.810 --> 00:04:31.569 give you the tools and like i wish there was 00:04:31.569 --> 00:04:33.870 something like where they would just tutorial 00:04:33.870 --> 00:04:35.649 walk you through like when you go to create your 00:04:35.649 --> 00:04:38.790 first listing on ebay it says okay let's create 00:04:38.790 --> 00:04:41.329 your first listing We want to have at least six 00:04:41.329 --> 00:04:43.870 photos because six photos will give the customer 00:04:43.870 --> 00:04:47.069 like, and like the title and the item description, 00:04:47.230 --> 00:04:49.389 the same with Amazon. I wish like the first box 00:04:49.389 --> 00:04:51.550 you go to create, they kind of hold your hands, 00:04:51.589 --> 00:04:53.709 like choose the items you want to send, then 00:04:53.709 --> 00:04:55.250 take it to the next step. Here's what we're going 00:04:55.250 --> 00:04:57.350 to do in this step. And neither platform, they 00:04:57.350 --> 00:04:59.069 don't do it. They're just like sign up and then 00:04:59.069 --> 00:05:02.370 good luck. That's pretty much how it is, man. 00:05:05.670 --> 00:05:09.050 The ease of sign up is there, sure. But what 00:05:09.050 --> 00:05:12.990 you do after that, it's not clear cut. And you 00:05:12.990 --> 00:05:15.829 can watch, I don't know, 10 different videos 00:05:15.829 --> 00:05:18.009 and get 10 different answers on what you should 00:05:18.009 --> 00:05:21.569 be selling on these platforms. Is it shoes? Is 00:05:21.569 --> 00:05:26.629 it hats? Is it books? Is it clocks? Is it weird 00:05:26.629 --> 00:05:30.649 little miniature thingies? Information is all 00:05:30.649 --> 00:05:33.250 over the place. No one tells you you probably 00:05:33.250 --> 00:05:36.180 should. They investigate what kind of widget 00:05:36.180 --> 00:05:39.120 you want to sell and investigate the margins 00:05:39.120 --> 00:05:41.600 and availability in your area of these things. 00:05:41.800 --> 00:05:44.439 And is it new? Is it used? What do I need if 00:05:44.439 --> 00:05:48.699 it's new? Do I need an invoice? Maybe. Not so 00:05:48.699 --> 00:05:53.160 much on eBay, but definitely on Amazon. And they 00:05:53.160 --> 00:05:55.060 don't tell you about brands coming after you 00:05:55.060 --> 00:05:56.819 if you sell the wrong thing. Dude, that's the 00:05:56.819 --> 00:05:58.540 biggest thing. That's the biggest thing I was 00:05:58.540 --> 00:06:01.920 going to hit. They'll let you list it. And then 00:06:01.920 --> 00:06:05.240 they will punish you. But I'm like, wait a minute. 00:06:05.300 --> 00:06:07.000 Why did you let me list it in the first place 00:06:07.000 --> 00:06:08.899 if you're going to come bring the hammer down 00:06:08.899 --> 00:06:12.439 on me? If we know all like Beachbody and P90X 00:06:12.439 --> 00:06:14.899 and Rosetta Stone is like you're automatically 00:06:14.899 --> 00:06:17.399 like in the shitter. Like why does eBay even 00:06:17.399 --> 00:06:20.220 let you create the damn listing to begin with? 00:06:20.279 --> 00:06:23.100 Like once you type in the barcode or you put 00:06:23.100 --> 00:06:25.300 that in like the title, it should automatically 00:06:25.300 --> 00:06:28.290 like. prompt you to same with amazon right there's 00:06:28.290 --> 00:06:30.149 you know the textbook companies it should be 00:06:30.149 --> 00:06:33.110 like well this is a cengage textbook are you 00:06:33.110 --> 00:06:35.930 sure you want to list this day you know and you're 00:06:35.930 --> 00:06:38.790 kind of just hey they let me list it johnny and 00:06:38.790 --> 00:06:40.110 then all of a sudden you wake up and they're 00:06:40.110 --> 00:06:41.629 like well you're a new seller you're selling 00:06:41.629 --> 00:06:43.529 this stuff you can't sell see you later bye but 00:06:43.529 --> 00:06:46.009 you're like you told me i had p90x at home you 00:06:46.009 --> 00:06:48.790 told me i could sell it oh we don't care and 00:06:48.790 --> 00:06:50.870 on ebay you gotta play these weird games like 00:06:50.870 --> 00:06:54.029 um like velcro shoes you cannot put Velcro in 00:06:54.029 --> 00:06:57.029 your title. You can put anything else but Velcro 00:06:57.029 --> 00:07:00.529 in your title and get away with it. Same for, 00:07:00.550 --> 00:07:05.459 like, World War II stuff. You can put... or leave 00:07:05.459 --> 00:07:08.139 out certain words, and you'll either get dinged 00:07:08.139 --> 00:07:09.860 for it, or they'll leave you alone, depending 00:07:09.860 --> 00:07:12.360 on what those are. There's not a handbook for 00:07:12.360 --> 00:07:15.439 that. There's not a decoder ring telling you 00:07:15.439 --> 00:07:19.600 any of this. You got to figure that out. What's 00:07:19.600 --> 00:07:21.339 up, Amazon sellers? We wanted to take a second 00:07:21.339 --> 00:07:23.620 to talk about GoToLister, the software me and 00:07:23.620 --> 00:07:25.939 Johnny both use to list and manage our inventory 00:07:25.939 --> 00:07:29.000 and grow our businesses. With the fastest listing 00:07:29.000 --> 00:07:30.939 speeds out there and built -in profit analytics, 00:07:31.500 --> 00:07:34.649 it's a no -brainer. Easily and quickly have items 00:07:34.649 --> 00:07:37.610 available for sale using 2D barcodes and get 00:07:37.610 --> 00:07:39.569 more for your items with its built -in smart 00:07:39.569 --> 00:07:42.189 pricing. Make sure to check out the 30 -day free 00:07:42.189 --> 00:07:45.730 trial at gotolister .com backslash Mike or using 00:07:45.730 --> 00:07:48.329 the link in the description below. Again, the 00:07:48.329 --> 00:07:50.889 documentation is not up to date and you don't 00:07:50.889 --> 00:07:53.329 have documentation pointing to the correct documentation 00:07:53.329 --> 00:07:56.149 that you actually need that's been buried in 00:07:56.149 --> 00:07:59.730 some sub -forum nine years ago. It's ridiculous. 00:08:00.810 --> 00:08:04.490 Dude, I remember I sent you some. uh obscure 00:08:04.490 --> 00:08:07.569 anime dvds right because i went and i looked 00:08:07.569 --> 00:08:10.750 and i seen dude this dvd sold for 60 bucks it's 00:08:10.750 --> 00:08:12.509 not on amazon but it seems like you can sell 00:08:12.509 --> 00:08:15.110 it on ebay and you're like yeah we had it listed 00:08:15.110 --> 00:08:16.990 for a day mike and they took it down but like 00:08:16.990 --> 00:08:19.629 they're sold listings so to me as somebody who 00:08:19.629 --> 00:08:21.990 knows nothing right i'm just like well if somebody 00:08:21.990 --> 00:08:24.329 sold it then we should be able to sell ours right 00:08:24.329 --> 00:08:26.449 like it's old and then you're like well they 00:08:26.449 --> 00:08:29.009 took it down and some people you know kind of 00:08:29.009 --> 00:08:31.050 the analogy some people get caught speeding others 00:08:31.050 --> 00:08:34.200 don't but to the average person who's new they 00:08:34.200 --> 00:08:37.399 see that it's sold and they're like whoa i can 00:08:37.399 --> 00:08:39.240 sell mine and then you list it and then the next 00:08:39.240 --> 00:08:40.899 day all of a sudden you're getting yelled at 00:08:40.899 --> 00:08:43.440 yeah i did some investigation after the fact 00:08:43.440 --> 00:08:45.960 and the reason theirs were up and mine was down 00:08:45.960 --> 00:08:49.299 they took mine down is because they they slid 00:08:49.299 --> 00:08:51.799 theirs into a different category I put mine in 00:08:51.799 --> 00:08:53.820 the correct category. But if you use certain 00:08:53.820 --> 00:08:56.000 keywords in the correct category, the hammer 00:08:56.000 --> 00:08:58.440 comes down. You got punished for being a good 00:08:58.440 --> 00:09:01.740 eBay seller. Yeah, yeah. It's things like that 00:09:01.740 --> 00:09:03.500 though, right? And like you said, these companies 00:09:03.500 --> 00:09:07.299 make multi -trillion gazillions of dollars and 00:09:07.299 --> 00:09:10.610 like they're... Their fact sheets are like, so 00:09:10.610 --> 00:09:12.870 I mean, just look at eBay and look at Amazon. 00:09:13.009 --> 00:09:15.269 The overall layout of the website is the same. 00:09:15.289 --> 00:09:17.909 It's been like since we started and like the 00:09:17.909 --> 00:09:21.330 help documents are just as old and outdated. 00:09:21.649 --> 00:09:24.929 I'm just like, come on. Like, let's let's I mean, 00:09:24.950 --> 00:09:26.929 we have all these content creators now on these 00:09:26.929 --> 00:09:29.870 platforms, right? Like reach out to somebody 00:09:29.870 --> 00:09:32.470 and say, hey, why don't you make a we'll pay 00:09:32.470 --> 00:09:35.559 you. $50 ,000. You make us a start to finish 00:09:35.559 --> 00:09:38.460 guide on how we should be sourcing, prepping 00:09:38.460 --> 00:09:41.519 photo and packing our shipping products on eBay. 00:09:41.679 --> 00:09:44.059 Just imagine the lengths that would help new 00:09:44.059 --> 00:09:46.080 sellers if they had something that was up to 00:09:46.080 --> 00:09:48.220 date with somebody that knew, not one of these 00:09:48.220 --> 00:09:51.120 fraudsters, right? Like somebody that's actually 00:09:51.120 --> 00:09:54.379 had success on the platforms, make a video, explain 00:09:54.379 --> 00:09:57.259 the basic details and kind of what they expect 00:09:57.259 --> 00:09:59.539 from the quality of a listing and things. And 00:09:59.539 --> 00:10:01.539 it's the same with Amazon, right? Prepping and 00:10:01.539 --> 00:10:03.740 shipping their box. boxes and not filling your 00:10:03.740 --> 00:10:06.980 boxes with you know random dunnage and not sending 00:10:06.980 --> 00:10:09.659 boxes that are full of cat hair and dog hair 00:10:09.659 --> 00:10:13.659 and all beat up chewed up uh it would go dude 00:10:13.659 --> 00:10:15.440 it would go so far but they never would right 00:10:15.440 --> 00:10:17.480 i mean even if they listen to this they're gonna 00:10:17.480 --> 00:10:18.940 be like we don't care we're not spending the 00:10:18.940 --> 00:10:21.899 ten thousand dollars okay i'm gonna talk about 00:10:21.899 --> 00:10:23.580 customer support for a minute we're gonna start 00:10:23.580 --> 00:10:27.799 with amazon my god doesn't exist if you choose 00:10:27.799 --> 00:10:31.740 to call in A, you have to play the puzzle game 00:10:31.740 --> 00:10:35.379 of which prompts do I select and their contact 00:10:35.379 --> 00:10:38.759 us in the correct order. And there's a workflow. 00:10:38.879 --> 00:10:40.559 For those that have done this, you know exactly 00:10:40.559 --> 00:10:41.980 what I'm talking about. Those that haven't done 00:10:41.980 --> 00:10:48.000 it, Godspeed. If you follow the Plinko little 00:10:48.000 --> 00:10:50.639 wheel down, eventually you can plug in your phone 00:10:50.639 --> 00:10:53.059 number for them to call you. And when they answer, 00:10:53.179 --> 00:10:55.440 they're just reading you the help documents that 00:10:55.440 --> 00:10:57.360 you've already looked at. So they are worthless. 00:10:57.980 --> 00:11:01.159 They are beyond worthless. Now, flipping the 00:11:01.159 --> 00:11:03.840 script over to eBay, I press a button and they 00:11:03.840 --> 00:11:05.779 call me right then and there. Then they greet 00:11:05.779 --> 00:11:07.480 me on the phone and tell me how long I've been 00:11:07.480 --> 00:11:09.299 selling on eBay for every time. And they say, 00:11:09.320 --> 00:11:12.039 thank you for your service. Or we thank you for 00:11:12.039 --> 00:11:14.659 your service. And I'm thinking in my head, what 00:11:14.659 --> 00:11:16.399 do you mean we? You haven't been here. You're 00:11:16.399 --> 00:11:18.460 fresh off the boat. You're a week old. I know 00:11:18.460 --> 00:11:20.860 more about eBay than you do, customer service 00:11:20.860 --> 00:11:26.139 agent, sir, ma 'am. Yeah. then i have to explain 00:11:26.139 --> 00:11:28.539 them how to do their job and like me reading 00:11:28.539 --> 00:11:30.779 the terms of service and holding them to a legally 00:11:30.779 --> 00:11:33.240 binding thing on the phone and then hopefully 00:11:33.240 --> 00:11:35.659 their superiors eavesdropping on them and telling 00:11:35.659 --> 00:11:37.299 him just give him what he wants so he leaves 00:11:37.299 --> 00:11:42.320 yeah um and it's but we have to play these games 00:11:42.320 --> 00:11:45.779 that's what they feel like gigantic games it 00:11:45.779 --> 00:11:48.179 should be i call in i ask for help legitimately 00:11:49.360 --> 00:11:52.440 And I get legitimate help back. But that's not 00:11:52.440 --> 00:11:55.200 how it works because they've outsourced all these 00:11:55.200 --> 00:11:58.320 call service things. They don't care about giving 00:11:58.320 --> 00:11:59.820 us an answer. They're going to get our money 00:11:59.820 --> 00:12:03.139 either way. The customer, not the seller, they're 00:12:03.139 --> 00:12:05.600 going to get their money either way. So what 00:12:05.600 --> 00:12:08.019 benefit to them is it for them to help us, the 00:12:08.019 --> 00:12:11.480 seller? There's none. This is controversial. 00:12:11.639 --> 00:12:14.529 I really don't care. I think there should be 00:12:14.529 --> 00:12:17.009 tiers to customer service based on the person's 00:12:17.009 --> 00:12:19.090 selling history and performance on the platform. 00:12:19.509 --> 00:12:21.990 Now, how they can figure out what thresholds 00:12:21.990 --> 00:12:24.029 are, I don't care. But I'm just saying, because, 00:12:24.110 --> 00:12:26.429 Johnny, I understand what you're saying, right? 00:12:26.889 --> 00:12:28.889 It's probably somebody that's been in this job 00:12:28.889 --> 00:12:30.850 and they're just reading from the script. But 00:12:30.850 --> 00:12:34.909 we can't afford to answer the phones for somebody 00:12:34.909 --> 00:12:37.659 to ask. hey, how do I list this item? Unfortunately, 00:12:38.379 --> 00:12:40.700 Johnny, I know you believe that every reseller 00:12:40.700 --> 00:12:42.840 is a great reseller and is very knowledgeable 00:12:42.840 --> 00:12:45.740 about everything they do. It's the same reason 00:12:45.740 --> 00:12:48.759 Amazon does this. The majority of new sellers 00:12:48.759 --> 00:12:51.820 will call before they Google it when they can 00:12:51.820 --> 00:12:54.450 get the answer on Google that quick. We don't 00:12:54.450 --> 00:12:57.029 have enough phone lines in the universe to answer, 00:12:57.149 --> 00:13:01.190 hey, I went to create this listing and I didn't 00:13:01.190 --> 00:13:03.029 let me upload one photo. And all they had to 00:13:03.029 --> 00:13:04.950 do was go look that maybe the computer didn't 00:13:04.950 --> 00:13:06.570 upload the photo like it should have. They didn't 00:13:06.570 --> 00:13:09.490 even try re uploading the photo. So it's I do 00:13:09.490 --> 00:13:12.250 think that calling in is just like a. It's like 00:13:12.250 --> 00:13:14.190 a badge now. It's like a pleasantry of like, 00:13:14.230 --> 00:13:16.090 you can call us and have your questions answered. 00:13:16.190 --> 00:13:17.950 I think all companies - It's there just to say 00:13:17.950 --> 00:13:21.429 we have it. I think that's all these online companies. 00:13:21.509 --> 00:13:24.269 They just have this like chat support or call 00:13:24.269 --> 00:13:27.850 and speak to somebody. And in actuality, like 00:13:27.850 --> 00:13:30.940 - 100 % of the time, you know more than that 00:13:30.940 --> 00:13:32.840 person on the other side of the phone. And it's 00:13:32.840 --> 00:13:35.840 just there so they can say, hey, we have 100 00:13:35.840 --> 00:13:39.899 % seller customer support. Sure you do. Soon 00:13:39.899 --> 00:13:42.820 enough, it'll just be AI, right? It'll just be 00:13:42.820 --> 00:13:45.519 AI. You call in, you'll talk to AI, and they'll 00:13:45.519 --> 00:13:47.399 speak back to you and kind of just tell you the 00:13:47.399 --> 00:13:50.139 same shit you just went and looked up for. That's 00:13:50.139 --> 00:13:53.240 when I'll tell my AI to talk to their AI and 00:13:53.240 --> 00:13:55.100 page me when you're both done with each other. 00:13:55.860 --> 00:13:59.779 Oh, they only accept certain AIs. And yeah, it's 00:13:59.779 --> 00:14:03.840 tough because, you know, these are great opportunities. 00:14:04.039 --> 00:14:07.059 And is it a great opportunity to start reselling? 00:14:07.139 --> 00:14:10.600 Yes. But I think, you know, Amazon is harder 00:14:10.600 --> 00:14:12.659 to start because all the hoops you got to jump 00:14:12.659 --> 00:14:14.639 to, right? You got to go to your video verification. 00:14:14.899 --> 00:14:16.480 These things didn't exist. I didn't have to sit 00:14:16.480 --> 00:14:18.179 down with nobody and be like, look, here's my 00:14:18.179 --> 00:14:20.940 ID. Here's my ugly face. Does it match up? And 00:14:20.940 --> 00:14:24.309 right there, like. Looking back and in my driver's 00:14:24.309 --> 00:14:26.490 license, I wish I had it here. Like I was like 00:14:26.490 --> 00:14:29.210 60 pounds heavier. So like they might be like, 00:14:29.309 --> 00:14:31.389 hey, that's not you. Like, well, you know, I 00:14:31.389 --> 00:14:33.549 lost a little bit of weight over the past four 00:14:33.549 --> 00:14:37.230 years. And but eBay, right, you can start today. 00:14:37.529 --> 00:14:39.909 Now, I'm not sure what exists on eBay, because 00:14:39.909 --> 00:14:43.710 like I said, I don't do it at all. I remember 00:14:43.710 --> 00:14:46.330 there was like a limitation of like how many 00:14:46.330 --> 00:14:49.279 dollars. that you could list or like how many 00:14:49.279 --> 00:14:51.899 items you could list in the beginning i got rid 00:14:51.899 --> 00:14:54.480 of that but yeah that used to be a thing and 00:14:54.480 --> 00:14:56.620 you could only list when you first started you 00:14:56.620 --> 00:14:59.700 can only list 10 items and then you had to sell 00:14:59.700 --> 00:15:02.179 a couple and then they then you have to call 00:15:02.179 --> 00:15:05.200 in or press a button to request to be able to 00:15:05.200 --> 00:15:07.899 sell more and you do this continually i knew 00:15:07.899 --> 00:15:11.899 i knew somebody who had a limit of one million 00:15:11.899 --> 00:15:15.240 items and one billion no more than one billion 00:15:15.240 --> 00:15:19.080 dollars she didn't do anywhere near these numbers 00:15:19.080 --> 00:15:22.100 but she's just done it proactively for that long 00:15:22.100 --> 00:15:24.220 before they got rid of it she just had these 00:15:24.220 --> 00:15:27.600 outrageous bragging right numbers like i'm authorized 00:15:27.600 --> 00:15:30.539 to sell a billion dollars worth on ebay if i 00:15:30.539 --> 00:15:32.870 wanted to That was always, that was always the 00:15:32.870 --> 00:15:35.870 joke. If I wanted to. Yeah. Yeah. If I really 00:15:35.870 --> 00:15:38.250 wanted to. And I just remember little things 00:15:38.250 --> 00:15:41.409 like that. And on the end, I don't think they, 00:15:41.470 --> 00:15:44.750 I don't think either platform really describes 00:15:44.750 --> 00:15:48.289 what you as a seller, what type of customer service 00:15:48.289 --> 00:15:51.309 you're expected to provide. Right. And I think 00:15:51.309 --> 00:15:52.990 this kind of, you know, if you get back into 00:15:52.990 --> 00:15:56.370 building an eBay store like you have right running, 00:15:56.490 --> 00:15:59.200 I. I don't even, I still don't know how to do 00:15:59.200 --> 00:16:01.059 it. I don't even know if eBay has it, but it's 00:16:01.059 --> 00:16:03.799 not like it pops up in my face. Like here's how 00:16:03.799 --> 00:16:06.220 to run a two for two sale, right? Like I feel 00:16:06.220 --> 00:16:07.779 like that would be good for sellers to know, 00:16:07.960 --> 00:16:10.139 right? And I've never done it. I've never seen 00:16:10.139 --> 00:16:12.200 anything proposed to me when I did sell on eBay 00:16:12.200 --> 00:16:14.710 that said, hey, Mike. Why don't you try running 00:16:14.710 --> 00:16:16.570 a Bible and get one for yourself? Watch this 00:16:16.570 --> 00:16:18.529 quick YouTube video and I'll show you how to 00:16:18.529 --> 00:16:21.250 do it. Right. It's like they rely on content 00:16:21.250 --> 00:16:23.710 creators to do the work for them. And I'm fine 00:16:23.710 --> 00:16:25.769 with that. But let's just pay somebody that does 00:16:25.769 --> 00:16:27.750 it right and just put it right on the eBay site. 00:16:27.870 --> 00:16:30.269 Right. Like here's updated videos on how to run 00:16:30.269 --> 00:16:33.009 a sale or how to do this. Like, I have no idea. 00:16:33.110 --> 00:16:35.600 Like, I remember you telling me about like. buckets 00:16:35.600 --> 00:16:38.080 of different time frames and the prices go down 00:16:38.080 --> 00:16:41.220 i'm thinking myself like how the hell what back 00:16:41.220 --> 00:16:44.000 -end deep ebay stuff like i can't figure none 00:16:44.000 --> 00:16:46.360 of this out and it would be great for a new seller 00:16:46.360 --> 00:16:48.700 even if you're new to understand all right down 00:16:48.700 --> 00:16:51.059 the road and you know 30 days i can have this 00:16:51.059 --> 00:16:53.120 set up so that it goes down five percent and 00:16:53.120 --> 00:16:55.419 then ten percent whatever that may be and it 00:16:55.419 --> 00:17:00.460 doesn't exist yeah i mean does uh does amazon 00:17:00.460 --> 00:17:04.700 have like a uh official youtube channel I think 00:17:04.700 --> 00:17:06.839 they do, but I think it's just copy pasted like 00:17:06.839 --> 00:17:09.359 from seller university stuff. It's the same videos 00:17:09.359 --> 00:17:11.539 in the seller university that are old, outdated 00:17:11.539 --> 00:17:15.019 crap. Yeah, eBay definitely does. And on there 00:17:15.019 --> 00:17:18.420 is just basically resellers that they picked 00:17:18.420 --> 00:17:21.779 out of a hat essentially. And they just talk 00:17:21.779 --> 00:17:23.720 about how great their business is, but they don't 00:17:23.720 --> 00:17:27.079 really tell you anything of value or substance. 00:17:27.480 --> 00:17:29.980 Is there anybody that's like anybody that I would 00:17:29.980 --> 00:17:32.680 know? No, like I said, it's random. They pick 00:17:32.680 --> 00:17:36.099 random people out. Let's see. Probably paid actors. 00:17:37.440 --> 00:17:43.759 Maybe. YouTube. I think, you know, another thing 00:17:43.759 --> 00:17:46.680 they don't tell you is what, you know, like I 00:17:46.680 --> 00:17:48.619 was kind of talking about is the customer service 00:17:48.619 --> 00:17:50.980 you need to provide on both eBay and Amazon. 00:17:51.299 --> 00:17:54.319 eBay, you know, if somebody has a question, you're 00:17:54.319 --> 00:17:56.789 expected to answer it, right? And I don't think 00:17:56.789 --> 00:17:59.049 they're, you know, I don't, is there a metric? 00:17:59.089 --> 00:18:01.390 Like, do you have to respond to customer messages 00:18:01.390 --> 00:18:08.250 on eBay? No, but they like you to. It is a metric 00:18:08.250 --> 00:18:11.250 that they track. And so the going theory is if 00:18:11.250 --> 00:18:13.549 you're slow to respond, because it does show 00:18:13.549 --> 00:18:15.829 this on all of your products, how long it takes 00:18:15.829 --> 00:18:20.009 for them to get back to you. So the customer 00:18:20.009 --> 00:18:22.529 or your customers can monitor how frequently 00:18:22.529 --> 00:18:25.250 you respond back. And if they see something really 00:18:25.250 --> 00:18:28.210 technically on paper, if they see something really 00:18:28.210 --> 00:18:30.970 low, they may not want to buy from you because 00:18:30.970 --> 00:18:32.990 they know if they have any questions, they're 00:18:32.990 --> 00:18:35.190 probably not going to get help from you. Yeah. 00:18:35.250 --> 00:18:37.509 And then on Amazon, it's the complete opposite, 00:18:37.609 --> 00:18:40.750 right? If you sell through FBA, there's a little 00:18:40.750 --> 00:18:42.930 button. They changed it now. It's no longer no 00:18:42.930 --> 00:18:45.690 response needed. It's case resolved. Right. So 00:18:45.690 --> 00:18:48.430 if you sell through Amazon's FBA program, which 00:18:48.430 --> 00:18:50.730 we do, you don't have to answer a question regarding 00:18:50.730 --> 00:18:53.250 anything. They can be like, hey, is your name 00:18:53.250 --> 00:18:55.589 Mike, the book guy? I just said Case Closer. 00:18:55.750 --> 00:19:00.369 Case Closer. Go away. I need a gavel now so I 00:19:00.369 --> 00:19:02.950 can resolve these cases. It's like Judge Judy. 00:19:03.349 --> 00:19:05.950 But like they don't tell you that, right? They 00:19:05.950 --> 00:19:07.809 don't tell you that you don't have to. It goes 00:19:07.809 --> 00:19:10.269 both ways, right? eBay doesn't tell you that 00:19:10.269 --> 00:19:12.589 you should respond in a timely manner. Amazon 00:19:12.589 --> 00:19:15.069 doesn't tell you you never have to respond. So 00:19:15.069 --> 00:19:16.829 it's like you're just stuck in limbo trying to 00:19:16.829 --> 00:19:18.750 figure it out on your own. And yeah, there's 00:19:18.750 --> 00:19:20.589 benefits of doing that, right? If you know the, 00:19:20.650 --> 00:19:23.930 all right, I'll out myself, right? If you know 00:19:23.930 --> 00:19:26.210 the answer to the Amazon question you get and 00:19:26.210 --> 00:19:28.849 it takes you 10 to 30 seconds to type in the 00:19:28.849 --> 00:19:31.430 response, go for it. Don't be the used book guy, 00:19:31.509 --> 00:19:32.859 right? Be better than the used book guy. book 00:19:32.859 --> 00:19:36.059 guy right i'm setting the bar super low um but 00:19:36.059 --> 00:19:38.000 a lot of the times i don't know the answer to 00:19:38.000 --> 00:19:39.740 these questions they're like hey does this have 00:19:39.740 --> 00:19:41.619 the last one i got was like hey does this have 00:19:41.619 --> 00:19:44.140 spanish subtitles i don't know i sent that thing 00:19:44.140 --> 00:19:46.160 in god knows when and it's not like i'm keeping 00:19:46.160 --> 00:19:48.839 tabs here what's got subtitles you don't have 00:19:48.839 --> 00:19:51.220 a manifest of your inventory with all the special 00:19:51.220 --> 00:19:55.359 features next to them so so instead of me saying 00:19:55.359 --> 00:20:00.519 no i don't know Case resolved. And they don't 00:20:00.519 --> 00:20:02.920 get an answer back. But eBay is the opposite 00:20:02.920 --> 00:20:05.500 way. If somebody asks that, right? I've had this 00:20:05.500 --> 00:20:07.240 happen when I used to sell on eBay and I had 00:20:07.240 --> 00:20:09.940 my closed totes full of shit that I had to dig 00:20:09.940 --> 00:20:11.279 through when something sells. And somebody's 00:20:11.279 --> 00:20:14.880 like. hey, what are the dimensions of that shirt, 00:20:15.039 --> 00:20:16.980 right? And then I got to go measure, right? And 00:20:16.980 --> 00:20:19.599 it's like, you go and you take the time because 00:20:19.599 --> 00:20:22.259 you have the physical item, right? But they don't 00:20:22.259 --> 00:20:26.799 tell you like, hey, the customers, like I vaguely 00:20:26.799 --> 00:20:28.980 remember that when I buy something on eBay that 00:20:28.980 --> 00:20:31.420 it says they usually respond within X amount 00:20:31.420 --> 00:20:33.920 of time. So like the fact you brought it up, 00:20:34.039 --> 00:20:36.160 like they should make that like a point for you 00:20:36.160 --> 00:20:38.140 to answer quickly, right? You get that message, 00:20:38.279 --> 00:20:41.119 it pops up on your phone, like, hey. All your 00:20:41.119 --> 00:20:43.500 customers will see how long it takes you on average 00:20:43.500 --> 00:20:45.619 to answer questions you get from a customer, 00:20:45.779 --> 00:20:48.599 give people a little bit more motivation. And 00:20:48.599 --> 00:20:50.839 I do like the idea when you list something and 00:20:50.839 --> 00:20:53.559 you don't put that many words in like the description, 00:20:53.779 --> 00:20:56.180 it'll tell you like the longer, the more words 00:20:56.180 --> 00:20:59.039 you put in, the better it'll be for the customer. 00:20:59.099 --> 00:21:01.299 The problem is when you use like the AI listing 00:21:01.299 --> 00:21:05.259 on eBay, all it does, it pulls the item descriptives 00:21:05.259 --> 00:21:08.990 and just puts it in like filler paragraphs. That's 00:21:08.990 --> 00:21:11.990 all it does. It's the same thing. Would you like 00:21:11.990 --> 00:21:15.009 a longer specific list? Well, here it is in sentence 00:21:15.009 --> 00:21:17.690 form. Yeah, yeah, that's all it is, man. It's 00:21:17.690 --> 00:21:19.630 funny when we really start thinking about this 00:21:19.630 --> 00:21:24.069 crazy shit we deal with. I mean, nobody tells 00:21:24.069 --> 00:21:26.470 you how to handle a return either. Like, the 00:21:26.470 --> 00:21:28.650 customer sends you a message demanding you give 00:21:28.650 --> 00:21:31.170 them their money back. And your first go -to 00:21:31.170 --> 00:21:33.730 is to, well, yeah, give them the money back. 00:21:34.269 --> 00:21:36.529 But... You'll come to find out there are some 00:21:36.529 --> 00:21:39.569 unsavory lots out there in the world, and you're 00:21:39.569 --> 00:21:41.329 going to want your item back before you give 00:21:41.329 --> 00:21:43.630 them a dime. Because if you just give them the 00:21:43.630 --> 00:21:46.529 money, that customer then is free to pretty much 00:21:46.529 --> 00:21:49.740 just keep your item and your money. And now you're 00:21:49.740 --> 00:21:52.279 out both money and item. That's a bad place to 00:21:52.279 --> 00:21:54.900 be. So, yeah, when I get a return, I just wait 00:21:54.900 --> 00:21:57.299 for it to come in before I even offer that. Should 00:21:57.299 --> 00:21:59.960 you engage with the customer? There's no handbook 00:21:59.960 --> 00:22:02.799 for that. But, yeah, you should. eBay likes to 00:22:02.799 --> 00:22:05.000 see you do that if you do have to call them in 00:22:05.000 --> 00:22:08.500 to kind of help you. Yeah, but see, you know 00:22:08.500 --> 00:22:13.529 eBay likes that. I know all of this. Again. Average 00:22:13.529 --> 00:22:18.849 Joe, new guy or girl? Me? No idea. Johnny's my 00:22:18.849 --> 00:22:21.990 eBay customer support in case anybody, if I ever 00:22:21.990 --> 00:22:24.730 get back into eBay, instead of calling eBay, 00:22:24.910 --> 00:22:27.710 I just call Johnny and say, hey, what does eBay 00:22:27.710 --> 00:22:30.269 want me to do? He knows what eBay wants me to 00:22:30.269 --> 00:22:32.769 do more than eBay because this is another thing, 00:22:32.849 --> 00:22:35.369 dude. I mean, if you do call, maybe one person 00:22:35.369 --> 00:22:38.039 tells you. hey, we're going to remove this negative 00:22:38.039 --> 00:22:40.920 feedback, right? And then it doesn't get removed. 00:22:41.019 --> 00:22:43.160 You call back, the next person says, oh, unfortunately, 00:22:43.319 --> 00:22:45.279 we can't remove that. So it's not even like you 00:22:45.279 --> 00:22:47.140 always get a clear -cut answer when you speak 00:22:47.140 --> 00:22:49.619 directly with the damn people that work there. 00:22:50.160 --> 00:22:53.200 You used to do agent shopping to get your negative 00:22:53.200 --> 00:22:55.960 feedback removed because they would be cycling 00:22:55.960 --> 00:22:58.599 so many agents through. You get the one guy who's 00:22:58.599 --> 00:23:00.200 like, I'm new here. I'm going to give him what 00:23:00.200 --> 00:23:03.660 he wants. Can't do that anymore. They got harsh 00:23:03.660 --> 00:23:07.779 policies now. Used to be good times. And then 00:23:07.779 --> 00:23:13.880 you had, it was the feedback fixer guy. He used 00:23:13.880 --> 00:23:16.140 to pay a guy like 40 bucks and he would get any 00:23:16.140 --> 00:23:18.240 negative feedback review. He knew the magic words 00:23:18.240 --> 00:23:20.059 to say when you call in, kind of like a lawyer, 00:23:20.140 --> 00:23:23.920 right? Worth every cent. But he can't do what 00:23:23.920 --> 00:23:28.160 he used to do anymore. That's the other thing. 00:23:28.920 --> 00:23:31.599 Customer expectations versus seller expectations. 00:23:32.140 --> 00:23:36.400 I list Ida. customer buys item or what they think 00:23:36.400 --> 00:23:38.200 the item is especially this is really bad in 00:23:38.200 --> 00:23:41.140 clothes because they'll buy it it may not fit 00:23:41.140 --> 00:23:43.779 right and they'll tell you you're a liar you're 00:23:43.779 --> 00:23:45.519 like no i'm not i put the dimensions in there 00:23:45.519 --> 00:23:49.960 you're just fat or it's it it says size 11 but 00:23:49.960 --> 00:23:53.259 in this brand size 11 is really size 10 everywhere 00:23:53.259 --> 00:23:56.640 else the customer feels had you feel had and 00:23:56.640 --> 00:24:00.799 everybody's mad at each other um you you can 00:24:00.799 --> 00:24:05.069 offer resolutions on your own but Again, there's 00:24:05.069 --> 00:24:07.309 no playbook. You're on your own. Like the coupons 00:24:07.309 --> 00:24:09.029 you're talking about, maybe that'll save the 00:24:09.029 --> 00:24:10.890 day with the customer if you offer them something 00:24:10.890 --> 00:24:14.230 like that. Or maybe it won't. But again, you're 00:24:14.230 --> 00:24:16.990 on your own. You got to figure out how to best 00:24:16.990 --> 00:24:19.670 juggle this. Forget about it on Amazon land. 00:24:19.769 --> 00:24:22.009 You just kind of swallow it and move on. Yeah, 00:24:22.089 --> 00:24:24.369 Amazon returns. You're basically accepting it, 00:24:24.410 --> 00:24:26.339 but they still don't even give you enough. details 00:24:26.339 --> 00:24:28.039 with that because if you do merchant fulfill 00:24:28.039 --> 00:24:30.099 an item i mean you're packing shipping it yourself 00:24:30.099 --> 00:24:33.400 you can actually charge a restocking fee yeah 00:24:33.400 --> 00:24:35.519 there's catches to that if you charge more than 00:24:36.319 --> 00:24:39.380 20 you have to provide an invoice if amazon asks 00:24:39.380 --> 00:24:42.299 for it so if i sell my item i got from the thrift 00:24:42.299 --> 00:24:45.259 store and i i sell a new dvd to somebody package 00:24:45.259 --> 00:24:47.140 shipping myself they send it back it's busted 00:24:47.140 --> 00:24:49.779 open the disc is missing i don't have an invoice 00:24:49.779 --> 00:24:52.720 so if i charge more than 20 amazon's gonna say 00:24:52.720 --> 00:24:54.220 hey where's your invoice well then that opens 00:24:54.220 --> 00:24:56.119 up a whole nother can of worms but like Nobody 00:24:56.119 --> 00:24:58.160 knows that you can charge a restocking fee on 00:24:58.160 --> 00:25:00.460 Amazon returns and what the threshold limits 00:25:00.460 --> 00:25:03.460 are. Nobody even knows that you have to set up 00:25:03.460 --> 00:25:06.180 a shipping template on Amazon, right? It's, there's 00:25:06.180 --> 00:25:08.859 so many things that just, these platforms, they 00:25:08.859 --> 00:25:11.700 want you to start today. And I don't know why, 00:25:11.799 --> 00:25:14.019 I guess like on Amazon, if you sign up for a 00:25:14.019 --> 00:25:16.299 pro count, it's 40 bucks a month, but like, that's 00:25:16.299 --> 00:25:19.059 just a drop in the bucket to them. On eBay, like, 00:25:19.059 --> 00:25:20.960 are you required to have like a starter store 00:25:20.960 --> 00:25:23.180 or anything yet? No. So you can start with zero, 00:25:23.259 --> 00:25:26.859 right? Zero monthly cost on eBay. No, I mean, 00:25:26.859 --> 00:25:28.700 you're going to get charged your insertion fees. 00:25:29.099 --> 00:25:30.920 So that's why they got their store subscriptions, 00:25:31.420 --> 00:25:33.119 because at certain points, it makes sense to 00:25:33.119 --> 00:25:35.920 switch over to their programs versus you paying 00:25:35.920 --> 00:25:38.960 outright. Kind of like Amazon has that, whatever 00:25:38.960 --> 00:25:41.660 the non -pro is. Yeah, the individual. You pay 00:25:41.660 --> 00:25:43.920 a dollar per listing, but it doesn't make sense 00:25:43.920 --> 00:25:47.119 to do it on your 41st item. But anything up to 00:25:47.119 --> 00:25:50.119 that, it makes perfect sense. Yeah, it's hard 00:25:50.119 --> 00:25:53.579 to try to figure out why they... you know, they'll 00:25:53.579 --> 00:25:55.440 just let you start selling today, but they don't 00:25:55.440 --> 00:25:57.519 give you the resources to kind of grow into the 00:25:57.519 --> 00:26:00.380 business that would benefit both you and them 00:26:00.380 --> 00:26:03.619 10x from what you were when you started. I don't 00:26:03.619 --> 00:26:05.740 know. I mean, I just like to think it's laziness, 00:26:05.799 --> 00:26:08.119 honestly. I mean, we see it in the Amazon space 00:26:08.119 --> 00:26:10.059 with the softwares. We talk about it all the 00:26:10.059 --> 00:26:12.619 time, right? Like these softwares are so outdated. 00:26:12.819 --> 00:26:15.740 The fact pages are outdated. The apps are outdated. 00:26:15.960 --> 00:26:18.160 Like it wouldn't, I understand it takes money 00:26:18.160 --> 00:26:19.940 to make things better, but usually when you make 00:26:19.940 --> 00:26:22.309 things better and you offer better support. More 00:26:22.309 --> 00:26:25.690 people go there. Wow, what a surprise. Who would 00:26:25.690 --> 00:26:27.690 have thought it, right? Like, I feel like - Take 00:26:27.690 --> 00:26:29.789 it back right now. We're living in the past, 00:26:29.970 --> 00:26:31.470 right? We're still listening on these platforms 00:26:31.470 --> 00:26:35.470 that are so old. The softwares we use are so 00:26:35.470 --> 00:26:39.170 old. Like, let's get up to the 2025 here. I mean, 00:26:39.269 --> 00:26:41.730 I know these are huge corporations. They got 00:26:41.730 --> 00:26:43.630 the money to do it. And if we just make some 00:26:43.630 --> 00:26:46.190 subtle changes to help new sellers, you would 00:26:46.190 --> 00:26:48.230 see an influx of people and you would have better 00:26:48.230 --> 00:26:50.809 quality stuff, especially, all right, I shop 00:26:50.809 --> 00:26:53.240 on eBay. I know, right? I don't sell on eBay, 00:26:53.259 --> 00:26:55.220 but I shop on eBay. This shirt I got, I got it 00:26:55.220 --> 00:26:57.779 off eBay, right? So I got a pet peeve with eBay 00:26:57.779 --> 00:27:01.180 sellers. I buy something today, Johnny. This 00:27:01.180 --> 00:27:03.319 shit's got to stop because the last like 10 things 00:27:03.319 --> 00:27:05.839 I bought off eBay, almost every single one of 00:27:05.839 --> 00:27:08.460 them have done this. They print the shipping 00:27:08.460 --> 00:27:11.859 label day one and it doesn't move for like six 00:27:11.859 --> 00:27:16.240 days. Are people getting punished for this? Because 00:27:16.240 --> 00:27:18.380 I get pissed off when I buy something on eBay. 00:27:18.579 --> 00:27:21.079 They go, your item has shipped. And I go and 00:27:21.079 --> 00:27:23.900 look and it just says label has been printed. 00:27:23.940 --> 00:27:26.059 And then it actually does never get to the post 00:27:26.059 --> 00:27:28.039 office until like the end of the week or the 00:27:28.039 --> 00:27:30.359 week after. Like, is that a track metric? Because 00:27:30.359 --> 00:27:33.599 it drives me nuts. It is a track metric, but 00:27:33.599 --> 00:27:36.240 the seller sets up when they need to ship it. 00:27:36.460 --> 00:27:39.420 So if I say five day handling, I got up to five 00:27:39.420 --> 00:27:41.819 days. I can print out your label on day one. 00:27:42.430 --> 00:27:44.210 But I'm not required to ship it until day four. 00:27:44.329 --> 00:27:46.269 Me, on the other hand, I have same -day shipping. 00:27:46.589 --> 00:27:51.009 So I do have a cutoff time of what the day ends 00:27:51.009 --> 00:27:53.630 and starts on. But outside of that, you're going 00:27:53.630 --> 00:27:56.750 to get it either the day of or the day after 00:27:56.750 --> 00:27:59.250 you order from at least me. But other sellers 00:27:59.250 --> 00:28:03.109 have longer handling time for various reasons. 00:28:03.349 --> 00:28:05.329 The reason you want a longer handling time is 00:28:05.329 --> 00:28:07.009 maybe you're a clothing store. I'm assuming you're 00:28:07.009 --> 00:28:09.369 shopping from clothing sellers. Is they want 00:28:09.369 --> 00:28:11.950 people to do that multi -quantity order. Because 00:28:11.950 --> 00:28:13.369 they're going to collect your shipping dollars 00:28:13.369 --> 00:28:15.750 each time. Then they're going to bundle it all 00:28:15.750 --> 00:28:17.950 together and save money and keep a lot more of 00:28:17.950 --> 00:28:21.750 your shipping money. In all actuality. Me, I 00:28:21.750 --> 00:28:24.369 don't really got time or want to play that game, 00:28:24.529 --> 00:28:26.410 but yeah. All right, I'm going to argue. I'm 00:28:26.410 --> 00:28:28.410 going to argue with you here because it wasn't 00:28:28.410 --> 00:28:32.170 that because it said we ordered some like Lamaxes. 00:28:32.230 --> 00:28:34.549 They're like little Halloween, like little, you 00:28:34.549 --> 00:28:37.009 can set up little towns. They light up. Oh, you're 00:28:37.009 --> 00:28:39.210 dealing with drop shipper then. Yeah. Not even 00:28:39.210 --> 00:28:42.160 a drop shipper. It says like. They have the product. 00:28:42.200 --> 00:28:43.819 There's an actual photo of the product and it 00:28:43.819 --> 00:28:47.559 says it'll ship by Tuesday, right? And I order 00:28:47.559 --> 00:28:50.460 it. The order goes through, prints the label. 00:28:50.579 --> 00:28:52.680 It says it's, you know, waiting for a carrier 00:28:52.680 --> 00:28:54.740 to pick it up, whatever. And then it doesn't 00:28:54.740 --> 00:28:56.960 get a scan until well after Tuesday. So it's 00:28:56.960 --> 00:28:59.720 like they just, I guess you get penalized if 00:28:59.720 --> 00:29:02.599 you don't get a shipping scan because Amazon 00:29:02.599 --> 00:29:04.880 tracks this, right? And another thing people, 00:29:05.059 --> 00:29:07.579 Amazon will tell you. It depends. Like the rural 00:29:07.579 --> 00:29:09.900 carriers, they'll scan it in their little device. 00:29:10.539 --> 00:29:12.400 And then that little device is supposed to get 00:29:12.400 --> 00:29:15.079 uploaded at the post office. So if that carrier 00:29:15.079 --> 00:29:17.859 that picks up from their house, either A, if 00:29:17.859 --> 00:29:21.660 it gets to scan or B, they're lazy about uploading 00:29:21.660 --> 00:29:23.819 the scans from that thing. The seller could have 00:29:23.819 --> 00:29:27.579 shipped it on time, but it's a post office kerfuffle 00:29:27.579 --> 00:29:30.380 after that. That's why I take mine in because 00:29:30.380 --> 00:29:32.720 when they scan it at the post office, like with 00:29:32.720 --> 00:29:34.819 a human being, it's instant of when that information 00:29:34.819 --> 00:29:36.920 is uploaded. There's no delay and there's no 00:29:36.920 --> 00:29:39.359 human component. That's all taken out. Yeah, 00:29:39.380 --> 00:29:42.279 see, and Amazon, they don't play that shit. Amazon 00:29:42.279 --> 00:29:45.059 holds you responsible for the shipping times. 00:29:45.160 --> 00:29:48.579 So you buy it, you get this item, and Amazon 00:29:48.579 --> 00:29:50.359 says, hey, to the customer, it's going to be 00:29:50.359 --> 00:29:53.609 here by this date, even if Johnny goes. He drops 00:29:53.609 --> 00:29:56.049 it off at the post office. A tornado comes or 00:29:56.049 --> 00:29:58.390 some cowboys come through and rob the post office. 00:29:58.970 --> 00:30:01.069 Johnny's held accountable for it not being on 00:30:01.069 --> 00:30:03.529 time. They track on -time delivery rate. And 00:30:03.529 --> 00:30:05.549 if you're not up to a certain percentage, they 00:30:05.549 --> 00:30:07.170 will stop letting you sell across the board. 00:30:07.170 --> 00:30:10.170 As long as I get a scan on when I say it should 00:30:10.170 --> 00:30:15.329 be mailed based off the shipping times and days 00:30:15.329 --> 00:30:17.609 I've set up, I'm covered as far as eBay is concerned. 00:30:17.890 --> 00:30:19.410 I think that's another thing though, right? Think 00:30:19.410 --> 00:30:22.789 about it. Maybe this does exist, right? Maybe 00:30:22.789 --> 00:30:26.369 when you go in and you set up your shipping policies, 00:30:26.569 --> 00:30:28.329 which I don't even know how to do on eBay. I 00:30:28.329 --> 00:30:30.190 don't know how easy it is you find to do this 00:30:30.190 --> 00:30:31.890 as a new seller on eBay. Maybe they should be 00:30:31.890 --> 00:30:34.029 like, hey, the average customer expects to get 00:30:34.029 --> 00:30:36.490 their item within four days. So you should have. 00:30:36.990 --> 00:30:39.450 one to two day handling time, ship it out by 00:30:39.450 --> 00:30:41.589 the end of the second day. Those little things, 00:30:41.690 --> 00:30:43.670 I think, will make a huge difference in both 00:30:43.670 --> 00:30:46.390 the seller and customer experience. Because guess 00:30:46.390 --> 00:30:48.190 what? If you pack and ship your item quicker, 00:30:48.450 --> 00:30:50.789 the money's coming in quicker. And that's music 00:30:50.789 --> 00:30:54.109 to my ears. They used to have a report and they 00:30:54.109 --> 00:30:58.049 would compare you to your... peers on your price 00:30:58.049 --> 00:31:00.650 brackets which is a measuring stick they don't 00:31:00.650 --> 00:31:02.490 give those reports anymore unfortunately but 00:31:02.490 --> 00:31:04.210 that was a good gauge of seeing oh everybody 00:31:04.210 --> 00:31:06.910 else is shipping two days faster than me if i 00:31:06.910 --> 00:31:09.569 crank it up here i'll be ranked higher and in 00:31:09.569 --> 00:31:12.109 theory i should get more money um another thing 00:31:12.109 --> 00:31:18.809 they did was the um the it's not final value 00:31:18.809 --> 00:31:22.910 fees it's the the pro program or whatever um 00:31:22.910 --> 00:31:27.759 you have to ship within at least next day to 00:31:27.759 --> 00:31:30.640 be eligible and then the tier above that it's 00:31:30.640 --> 00:31:33.380 i think it's the same metric but that's how you 00:31:33.380 --> 00:31:36.099 save money 10 back on your final value fees that's 00:31:36.099 --> 00:31:37.980 the only place i've ever seen a really hard -boiled 00:31:37.980 --> 00:31:40.039 mention where it's a real benefit to you because 00:31:40.039 --> 00:31:42.200 that's money in your pocket but if you're not 00:31:42.200 --> 00:31:45.839 even going for that program shrug why i think 00:31:45.839 --> 00:31:48.480 they should like what is it? Top rated seller, 00:31:48.640 --> 00:31:51.819 right? There's top rated seller and there's top 00:31:51.819 --> 00:31:54.720 rated seller plus. And plus is where you get 00:31:54.720 --> 00:31:57.400 that 10 % savings on final value fees. Yeah. 00:31:57.460 --> 00:31:59.299 I never had a chance to make it the plus, but 00:31:59.299 --> 00:32:02.319 I do think, you know, what happens if you're 00:32:02.319 --> 00:32:04.539 close to being a top rated seller and they just, 00:32:04.619 --> 00:32:06.359 when you log in on your app, it gives you like, 00:32:06.440 --> 00:32:08.240 Hey, you just need to ship five more items this 00:32:08.240 --> 00:32:09.980 month to get top rated seller, or you need to 00:32:09.980 --> 00:32:12.220 decrease your shipping time by half a day to 00:32:12.220 --> 00:32:14.259 get top rated seller. These are little things. 00:32:14.400 --> 00:32:17.579 I think, I mean, don't we want everybody to be 00:32:17.579 --> 00:32:20.400 the best possible seller on the platform, right? 00:32:20.480 --> 00:32:23.059 If I had a reselling platform, I would want the 00:32:23.059 --> 00:32:26.660 best sellers getting the best results. So everything 00:32:26.660 --> 00:32:30.940 Johnny talks about, like we think of it, all 00:32:30.940 --> 00:32:33.039 right, it is secret sauce because you don't know 00:32:33.039 --> 00:32:35.400 because eBay don't put it out there, but shouldn't 00:32:35.400 --> 00:32:37.740 eBay put it? Like, shouldn't eBay have a Johnny 00:32:37.740 --> 00:32:39.859 handbook that says, hey, here's exactly how to 00:32:39.859 --> 00:32:42.259 be successful. But they refuse. So it's the same 00:32:42.259 --> 00:32:44.279 with Amazon. They have all these things nobody 00:32:44.279 --> 00:32:47.000 knows about. And you're kind of just left, like 00:32:47.000 --> 00:32:48.640 Johnny said, you're just winging it out here. 00:32:48.900 --> 00:32:52.220 And unfortunately, you get sold short or you 00:32:52.220 --> 00:32:54.730 think. That you're doing it the right way when 00:32:54.730 --> 00:32:57.250 all along you're doing it completely wrong. I 00:32:57.250 --> 00:32:59.990 had to join a specialized group, text group to 00:32:59.990 --> 00:33:03.730 master this myself because I wasn't good at it. 00:33:03.750 --> 00:33:06.869 And it's a whirlwind of disaster. And honestly, 00:33:06.990 --> 00:33:10.190 that's. that's a benefit to people like you and 00:33:10.190 --> 00:33:12.329 tech and whatever you have to start a group because 00:33:12.329 --> 00:33:14.730 you do have the knowledge and you both realize 00:33:14.730 --> 00:33:17.210 that knowledge is not put together in any kind 00:33:17.210 --> 00:33:19.890 of cohesive way on the main platform so there's 00:33:19.890 --> 00:33:22.150 value in your guys's group because you have the 00:33:22.150 --> 00:33:24.529 knowledge you could speed it along versus me 00:33:24.529 --> 00:33:28.349 trying to get a legal degree in ebeneze or amazon 00:33:28.349 --> 00:33:33.109 ease or whatever it's just yeah hard yeah it's 00:33:33.109 --> 00:33:37.339 it is hard and i think I hate that I'm not one 00:33:37.339 --> 00:33:39.740 for like restrictions and more red tape when 00:33:39.740 --> 00:33:42.700 it comes to anything. But I do think as a newer 00:33:42.700 --> 00:33:45.539 account, I know Amazon now didn't have this back 00:33:45.539 --> 00:33:47.960 when we existed. They give some newer sellers 00:33:47.960 --> 00:33:50.799 an account rep. like a specific person, like 00:33:50.799 --> 00:33:53.180 you could call this person. And, but even then 00:33:53.180 --> 00:33:55.240 they're probably reading from the script, right? 00:33:55.319 --> 00:33:57.119 Like they have a generic set of things they'll 00:33:57.119 --> 00:33:59.180 help you with, but that didn't exist back when 00:33:59.180 --> 00:34:00.839 I signed up. But then again, I didn't have to 00:34:00.839 --> 00:34:02.960 verify that I was actually the person on my ID. 00:34:03.960 --> 00:34:05.920 Maybe that could be a route they could go, but 00:34:05.920 --> 00:34:07.559 I can see that being a lot more expensive than 00:34:07.559 --> 00:34:10.380 just having good content, right? Like good content 00:34:10.380 --> 00:34:12.039 that you're saying, like the YouTube content, 00:34:12.179 --> 00:34:15.139 the social media platform content of how to get 00:34:15.139 --> 00:34:17.710 started on these platforms and what. I'm fine 00:34:17.710 --> 00:34:19.389 with the success stories, right? If you're going 00:34:19.389 --> 00:34:21.469 to bring Johnny on and they're going to talk 00:34:21.469 --> 00:34:22.929 about the trillions of dollars. Those are fine, 00:34:22.929 --> 00:34:24.969 but it can't be your whole content. Exactly. 00:34:24.989 --> 00:34:28.610 We need some boring content that Johnny likes 00:34:28.610 --> 00:34:31.530 to call it of like the processes and how to get 00:34:31.530 --> 00:34:34.190 the best results and what people are doing. Or 00:34:34.190 --> 00:34:37.550 maybe some even, I would like to see some platform 00:34:37.550 --> 00:34:39.670 analytics. I know they don't want to share like 00:34:39.670 --> 00:34:41.849 a lot of their information behind the scenes, 00:34:41.969 --> 00:34:45.010 but like maybe something like, hey, sellers that 00:34:45.010 --> 00:34:48.150 take eight photos. of their listings seem to 00:34:48.150 --> 00:34:51.130 get 15 % better sell -through on their items 00:34:51.130 --> 00:34:53.170 compared to those that don't upload at least 00:34:53.170 --> 00:34:55.409 eight photos on their listings. Like little tidbits 00:34:55.409 --> 00:34:58.130 like that to kind of push people to do a little 00:34:58.130 --> 00:35:01.190 bit more on the platform, but it pays off with 00:35:01.190 --> 00:35:02.829 the results on the backend. They're not telling 00:35:02.829 --> 00:35:04.849 you just to do it, just to do it. They're saying, 00:35:04.969 --> 00:35:07.469 hey, and Johnny will tell you this, I take 12 00:35:07.469 --> 00:35:10.349 photos because I want the customer to see everything. 00:35:10.469 --> 00:35:12.070 And that's why I can get better results than 00:35:12.070 --> 00:35:13.750 somebody selling that same book that's got one 00:35:13.750 --> 00:35:17.300 photo. Right, and then you flip it over to Amazon 00:35:17.300 --> 00:35:20.179 land. Why are we keeping How to Get the Buy Box 00:35:20.179 --> 00:35:22.519 a secret? Wouldn't you want everybody to have 00:35:22.519 --> 00:35:26.960 the buy box? Why not? Why are you putting this 00:35:26.960 --> 00:35:31.760 weird limitation of secret Rubik's Cube hieroglyphic 00:35:31.760 --> 00:35:34.920 I do this, it'll unlock? Doesn't make any sense 00:35:34.920 --> 00:35:39.500 to me, but whatever. Yeah, yeah, it's... As much 00:35:39.500 --> 00:35:41.599 as I sound like I'm harping on eBay, Amazon is 00:35:41.599 --> 00:35:44.539 just as bad. I think both of these suckers are 00:35:44.539 --> 00:35:47.780 just as bad when it comes to getting you set 00:35:47.780 --> 00:35:49.559 up for success in the beginning. I mean, if you 00:35:49.559 --> 00:35:51.539 think about – and I'm going to let you finish. 00:35:51.719 --> 00:35:53.900 Come back. Go ahead. Go ahead. No, we're going. 00:35:54.599 --> 00:35:57.239 I'm thinking about the buy box whole absurdity 00:35:57.239 --> 00:36:00.320 right now, and it's hysterical. So I'm going 00:36:00.320 --> 00:36:03.739 to pay you $40 a month, right? And then you're 00:36:03.739 --> 00:36:07.909 not going to tell me how to – unlock this buy 00:36:07.909 --> 00:36:09.630 box where i'm going to get all the sales i'm 00:36:09.630 --> 00:36:12.170 going to get slow sales until i have the buy 00:36:12.170 --> 00:36:16.630 box and i have to then trust you amazon and send 00:36:16.630 --> 00:36:19.730 you more and more and more boxes in the hopes 00:36:19.730 --> 00:36:23.210 not a guarantee just in pure hoping that you'll 00:36:23.210 --> 00:36:26.349 give me this coveted buy box to allow my stuff 00:36:26.349 --> 00:36:28.869 to sell at normal rate instead of below normal 00:36:28.869 --> 00:36:31.769 rate so i'm punished until i get that buy box 00:36:31.769 --> 00:36:33.469 because you're going to pay me an abnormal rate 00:36:33.469 --> 00:36:37.659 not only that But I'm going to have to pay for 00:36:37.659 --> 00:36:40.300 the contents of the inside of the box. There 00:36:40.300 --> 00:36:43.699 is a fee to send each of those contents in per 00:36:43.699 --> 00:36:46.519 unit. And then there is a shipping fee on top 00:36:46.519 --> 00:36:49.539 of that. And you're going to give me breadcrumbs 00:36:49.539 --> 00:36:56.260 as far as my salary goes. Yeah, I agree. So for 00:36:56.260 --> 00:36:57.719 those that don't know, if you don't sell on Amazon, 00:36:57.840 --> 00:36:59.340 the buy box is when you go to a product page 00:36:59.340 --> 00:37:01.900 and you just hit add to cart or buy now, that's 00:37:01.900 --> 00:37:03.340 the buy box. Well, in the beginning, if you're 00:37:03.340 --> 00:37:05.760 selling used products, right, like used books, 00:37:05.780 --> 00:37:08.739 CDs, DVDs, you cannot be in the buy box. So you 00:37:08.739 --> 00:37:11.800 get like 5 % of the sales you normally would. 00:37:12.000 --> 00:37:14.679 But like Johnny said, they don't say, hey, Johnny, 00:37:14.840 --> 00:37:17.059 here's a list of the 10 things you need to do, 00:37:17.159 --> 00:37:20.159 right? And even if you do them, there's no guarantee. 00:37:20.260 --> 00:37:22.059 So like me and Johnny have developed like a little 00:37:22.059 --> 00:37:25.699 checklist for our buy box algorithm. But even 00:37:25.699 --> 00:37:28.059 that is not like guaranteed. You can go do all 00:37:28.059 --> 00:37:29.940 this and it's not guaranteed. And it'll work 00:37:29.940 --> 00:37:32.199 for some people and it'll work for not. And we're 00:37:32.199 --> 00:37:34.559 kind of like selling snake oil when we tell people 00:37:34.559 --> 00:37:36.960 to try these things, honestly, because we have 00:37:36.960 --> 00:37:39.500 no clue. Because it works differently for different 00:37:39.500 --> 00:37:43.119 people. But on average, most of the time it does 00:37:43.119 --> 00:37:45.639 work. So we can say it most of the time does 00:37:45.639 --> 00:37:48.260 work. Our response is going to be better than 00:37:48.260 --> 00:37:50.460 the response you get from Amazon because what 00:37:50.460 --> 00:37:52.840 they're going to say is the buy box is proprietary 00:37:52.840 --> 00:37:55.659 information. We cannot share anything further 00:37:55.659 --> 00:37:57.300 with you. That's literally what they'll give 00:37:57.300 --> 00:37:59.480 you whenever you ask about the buy box. Well, 00:37:59.500 --> 00:38:01.860 why is it proprietary? Wouldn't you want your 00:38:01.860 --> 00:38:04.539 customers to have the buy box? I don't understand. 00:38:05.260 --> 00:38:08.960 I know. I think both platforms, eBay, when it 00:38:08.960 --> 00:38:11.360 comes to the actual listing structure and customer 00:38:11.360 --> 00:38:13.980 service side, need to do better. Amazon just 00:38:13.980 --> 00:38:16.440 needs to do better everywhere. Their videos are 00:38:16.440 --> 00:38:20.219 outdated. I think Amazon could care less about 00:38:20.219 --> 00:38:22.340 the small seller. I think eBay cares more about 00:38:22.340 --> 00:38:24.719 the small seller than Amazon by leaps and bounds. 00:38:25.000 --> 00:38:27.820 I think Amazon's working towards making it tougher 00:38:27.820 --> 00:38:31.139 for smaller sellers just based on account health 00:38:31.139 --> 00:38:34.000 rating and things like that. I'll let you wrap 00:38:34.000 --> 00:38:35.869 it up here. since we've been yapping for a while. 00:38:36.070 --> 00:38:39.489 I got one more last thing about eBay. They don't 00:38:39.489 --> 00:38:42.329 tell you what's a good title structure and what's 00:38:42.329 --> 00:38:45.469 not. You have 80 characters and me putting in 00:38:45.469 --> 00:38:48.889 book, book A, book B for each of my listings. 00:38:49.309 --> 00:38:52.329 That's not good enough. You got to know not only 00:38:52.329 --> 00:38:54.650 the right words, but the order the words need 00:38:54.650 --> 00:38:59.119 to go in, in that title. In Amazon, you have 00:38:59.119 --> 00:39:02.539 weird titles and parentheses and special characters. 00:39:02.880 --> 00:39:05.619 We're lucky there's not fire emojis. Maybe they 00:39:05.619 --> 00:39:08.099 will add fire emojis in the next update. But 00:39:08.099 --> 00:39:09.880 anyway, this is where that's where you're supposed 00:39:09.880 --> 00:39:12.239 to shamelessly plug your Patreon group. Like, 00:39:12.320 --> 00:39:14.619 hey, if you want to learn how to create proper 00:39:14.619 --> 00:39:18.800 eBay titles. Visit me at the book shepherd on 00:39:18.800 --> 00:39:23.239 YouTube and Patreon. Patreon .com. What is it? 00:39:23.239 --> 00:39:26.559 Patreon .com backslash the book shepherd. Yeah, 00:39:26.619 --> 00:39:29.860 it should be. Boom. See, dude, I'll train you 00:39:29.860 --> 00:39:32.260 up. You will be a guru in no time. You'll be 00:39:32.260 --> 00:39:35.199 rolling in the course and Patreon money. You 00:39:35.199 --> 00:39:38.380 won't even have to resell. Or better yet, I cannot 00:39:38.380 --> 00:39:40.340 memorize all of that and say the link will be 00:39:40.340 --> 00:39:42.599 down in the descriptions below. There you go. 00:39:42.840 --> 00:39:45.380 I know. I know. But, dude, you still got to be 00:39:45.380 --> 00:39:48.480 shameless sometimes. Oh, yeah. All right. So 00:39:48.480 --> 00:39:52.539 we both agree. eBay and Amazon, they kind of 00:39:52.539 --> 00:39:56.409 suck. And they don't do enough. to help you get 00:39:56.409 --> 00:39:59.670 started on either platform and even ongoing right 00:39:59.670 --> 00:40:01.809 i know we really didn't hit on it but i kind 00:40:01.809 --> 00:40:03.849 of did because i do think there should be tears 00:40:03.849 --> 00:40:05.690 to this game right if you're the million dollar 00:40:05.690 --> 00:40:08.170 seller why am i calling and getting the same 00:40:08.170 --> 00:40:10.809 support as joe blow who hasn't sold a single 00:40:10.809 --> 00:40:14.010 damn item right like there should be levels to 00:40:14.010 --> 00:40:16.570 where they take care of their their better performing 00:40:16.570 --> 00:40:20.349 sellers over sorry new sellers but that the people 00:40:20.349 --> 00:40:21.630 that have been around and you're getting the 00:40:21.630 --> 00:40:25.250 results on a platform should get better technical 00:40:25.250 --> 00:40:28.650 support. I think, I know, listen, Amazon, eBay, 00:40:28.789 --> 00:40:30.690 listen up. I'm going to make you guys more money. 00:40:30.909 --> 00:40:34.289 I think people would be willing to pay. I think 00:40:34.289 --> 00:40:37.309 sellers would be willing to pay for better seller 00:40:37.309 --> 00:40:40.010 support. on the back end, if that was an extra 00:40:40.010 --> 00:40:42.570 $20 or $40 a month, if they could actually talk 00:40:42.570 --> 00:40:46.090 to somebody that maybe eBay decides they're going 00:40:46.090 --> 00:40:48.650 to hire or Amazon decides they're going to hire 00:40:48.650 --> 00:40:50.869 people that used to sell on the platform that 00:40:50.869 --> 00:40:53.170 have some knowledge, I think sellers would pay 00:40:53.170 --> 00:40:54.949 more for it. They could literally monetize this 00:40:54.949 --> 00:40:58.030 because we want better support. We want better 00:40:58.030 --> 00:41:00.690 tools for new sellers and even us seasoned sellers. 00:41:00.789 --> 00:41:03.179 We want to understand. all the ins and outs of 00:41:03.179 --> 00:41:05.579 what they want instead of having to join groups 00:41:05.579 --> 00:41:08.360 and go down rabbit holes and find content creators 00:41:08.360 --> 00:41:09.780 that actually know what they're talking about. 00:41:10.000 --> 00:41:12.059 Because everything Johnny talks about, you can't 00:41:12.059 --> 00:41:13.860 just go search it on eBay. It doesn't exist. 00:41:14.159 --> 00:41:15.579 It's the same with Amazon. Everything I talk 00:41:15.579 --> 00:41:17.820 about, you can't just go type in an Amazon and 00:41:17.820 --> 00:41:19.559 figure this shit out. You're just kind of left 00:41:19.559 --> 00:41:21.820 to your own devices and it sets you up. Yeah, 00:41:21.860 --> 00:41:24.099 you can start today, but good luck getting it 00:41:24.099 --> 00:41:26.179 off the ground because if you just go based off 00:41:26.179 --> 00:41:28.900 what the eBay forums or Amazon forums or their 00:41:28.900 --> 00:41:31.710 help articles and facts tell you. You got no 00:41:31.710 --> 00:41:35.250 shot in hell making it. And to be fair, eBay 00:41:35.250 --> 00:41:38.269 does have it. It's at their $300 a month tier, 00:41:38.409 --> 00:41:40.969 but it wants to pay $300 a month to make one 00:41:40.969 --> 00:41:43.570 phone call just because you're new. So not for 00:41:43.570 --> 00:41:45.610 new people, but for established people on eBay, 00:41:45.730 --> 00:41:48.969 you can pay that. You get some other benefits 00:41:48.969 --> 00:41:50.230 just like all the other store subscriptions, 00:41:50.650 --> 00:41:55.280 but it is mighty expensive. Yeah, that is a hefty 00:41:55.280 --> 00:41:57.280 price tag. I guess if you do that volume, it's 00:41:57.280 --> 00:41:58.539 worth it. But I think there should be like an 00:41:58.539 --> 00:42:00.519 add -on, dude, for like 20, 40 bucks a month. 00:42:00.619 --> 00:42:03.039 I think people would pay that. You know, you 00:42:03.039 --> 00:42:06.559 got your $25, $30 a month store and then a $20 00:42:06.559 --> 00:42:08.380 add -on so you actually get support. I'd pay 00:42:08.380 --> 00:42:10.769 that. Especially if you're in a category where 00:42:10.769 --> 00:42:12.710 you deal with a lot of returns or things like 00:42:12.710 --> 00:42:15.869 that. I think it would go maybe even like dedicated 00:42:15.869 --> 00:42:19.750 rep. On Amazon, if you sell a certain amount 00:42:19.750 --> 00:42:21.809 of dollars, I'll tell you this, they give you 00:42:21.809 --> 00:42:24.070 a dedicated Amazon rep. And it's just based on 00:42:24.070 --> 00:42:26.849 your selling, right? If you sell six figures 00:42:26.849 --> 00:42:29.849 or seven figures a year. They say, okay, we're 00:42:29.849 --> 00:42:31.510 going to dedicate somebody to you, an account 00:42:31.510 --> 00:42:33.690 specialist. This actually happens in the Amazon 00:42:33.690 --> 00:42:35.969 space. I think eBay should do the same. I don't 00:42:35.969 --> 00:42:38.429 think it has to be that high, but I do think, 00:42:38.429 --> 00:42:40.670 you know, you start doing six figures on these 00:42:40.670 --> 00:42:42.429 resale platforms. I think they got to throw us 00:42:42.429 --> 00:42:43.809 a bone here and give us something. So that's 00:42:43.809 --> 00:42:45.349 going to do it for this week's episode. Johnny, 00:42:45.349 --> 00:42:47.030 I'm not letting you add anything else because 00:42:47.030 --> 00:42:49.969 you'll be on this damn make eBay great again 00:42:49.969 --> 00:42:52.510 task for, you know, for the rest of the time 00:42:52.510 --> 00:42:54.710 and five more hours, we could go on about you 00:42:54.710 --> 00:42:57.619 fixing eBay. No, no, no, no. Na -na -na -na. 00:42:57.639 --> 00:42:58.719 All right, we'll talk to you all next week's 00:42:58.719 --> 00:43:01.039 episode. Thanks for listening to another episode 00:43:01.039 --> 00:43:03.679 of the Reseller's Mindset Podcast. Today's full 00:43:03.679 --> 00:43:05.960 episode and all previous episodes are available 00:43:05.960 --> 00:43:08.460 to all YouTube members, along with the weekly 00:43:08.460 --> 00:43:11.219 Zoom call and private Discord. Head on over to 00:43:11.219 --> 00:43:14.000 youtube .com backslash to use book guy and consider 00:43:14.000 --> 00:43:16.039 joining for as little as $2 .99 a month.