1
00:00:00,000 --> 00:00:03,480
Welcome back to another episode of the Resellers Mindset Podcast.

2
00:00:03,480 --> 00:00:06,160
My name is Mike, also known as the used book guy on YouTube,

3
00:00:06,160 --> 00:00:09,120
along with my friend and fellow full-time reseller, Johnny B.

4
00:00:09,480 --> 00:00:12,720
We help people start and grow their reselling businesses from the ground up.

5
00:00:12,960 --> 00:00:16,640
We also have a weekly zoom call and private discord for all YouTube members.

6
00:00:16,840 --> 00:00:21,180
Head on over to youtube.com backslash use book guy to join the channel and gain

7
00:00:21,180 --> 00:00:25,480
access to the full length podcast zoom call and private discord today.

8
00:00:25,680 --> 00:00:27,360
Let's get into this week's episode.

9
00:00:27,360 --> 00:00:30,200
What is up everyone? Welcome into another episode of the Resellers

10
00:00:30,200 --> 00:00:32,360
Mindset Podcast, Mike next to Johnny.

11
00:00:32,400 --> 00:00:34,400
And we have a special guest this week.

12
00:00:34,440 --> 00:00:37,760
We have Rachel Poshmark and eBay seller.

13
00:00:37,760 --> 00:00:41,160
So for me, I am clueless when it comes to Poshmark.

14
00:00:41,200 --> 00:00:42,680
I've never even listed a single thing.

15
00:00:42,680 --> 00:00:45,840
So I'm excited to kind of jump into that platform and what it looks like to kind

16
00:00:45,840 --> 00:00:47,200
of be successful over there.

17
00:00:47,360 --> 00:00:50,320
So Rachel, thanks for coming on and give us a little bit of an introduction.

18
00:00:50,320 --> 00:00:51,920
And then me and Johnny, I'll kind of just take it away.

19
00:00:52,520 --> 00:00:52,800
Great.

20
00:00:52,800 --> 00:00:54,200
Well, thank you for having me.

21
00:00:54,240 --> 00:00:54,920
Good morning.

22
00:00:54,920 --> 00:01:01,920
Yeah, so I've been selling on Poshmark full time since 2017, but since 2016.

23
00:01:01,920 --> 00:01:07,000
And I basically was I was in a job.

24
00:01:07,000 --> 00:01:11,440
I wasn't very happy and that wasn't really working and was trying to figure out like

25
00:01:11,440 --> 00:01:13,840
how to, you know, make money.

26
00:01:13,840 --> 00:01:17,240
And I was like, oh, how can I monetize my shopping habit?

27
00:01:17,240 --> 00:01:23,000
Because I love to shop and I didn't need any more clothes or shoes or handbags or

28
00:01:23,000 --> 00:01:23,480
any of that.

29
00:01:23,480 --> 00:01:30,200
So I in 2016, I started selling and it kind of just took off from there.

30
00:01:30,200 --> 00:01:35,200
I had a little help and within six months, I was, you know, doing pretty well and.

31
00:01:36,760 --> 00:01:37,920
Quit the job I was doing.

32
00:01:37,920 --> 00:01:41,560
I was actually working in finance at the time and I was a licensed financial

33
00:01:41,560 --> 00:01:47,480
advisor and I spent a lot of time doing paperwork, which I really don't enjoy.

34
00:01:48,600 --> 00:01:52,720
And very little time doing the part I really did enjoy, which was helping people

35
00:01:52,720 --> 00:01:57,440
sort of solve their financial woes and get their financial goals.

36
00:01:57,440 --> 00:02:00,520
And I have a very deep background in retail sales.

37
00:02:00,720 --> 00:02:04,280
I worked in the high end furniture industry and I managed furniture stores

38
00:02:04,280 --> 00:02:05,280
for many years.

39
00:02:05,280 --> 00:02:09,600
So like I really understood like how to sell and, you know, obviously doing it

40
00:02:09,600 --> 00:02:10,840
online was a little bit different.

41
00:02:10,840 --> 00:02:15,920
But yeah, so I got into Poshmark and pretty quickly found that I really like

42
00:02:15,920 --> 00:02:18,400
doing it and it was a good way to make money.

43
00:02:18,400 --> 00:02:21,600
And yeah, so what?

44
00:02:21,600 --> 00:02:22,600
Here I am.

45
00:02:22,600 --> 00:02:23,600
I didn't even know.

46
00:02:23,960 --> 00:02:25,920
You know what year Poshmark started?

47
00:02:26,520 --> 00:02:31,680
Yeah, I think 2012 was actually the date that it started.

48
00:02:31,680 --> 00:02:34,360
And in 2013, someone sent me an invite.

49
00:02:34,360 --> 00:02:36,720
You know how people do, oh, I signed up for this new thing.

50
00:02:36,880 --> 00:02:38,520
I'm sending you an invite sign up.

51
00:02:38,520 --> 00:02:39,520
So I signed up.

52
00:02:39,520 --> 00:02:43,440
So if you look at my account, it actually says that I've been a member since 2013,

53
00:02:43,440 --> 00:02:47,000
but I don't think I actually opened the app until 2016.

54
00:02:47,000 --> 00:02:48,760
Like I literally didn't even open it.

55
00:02:48,760 --> 00:02:52,200
So in 2016, when I was like looking for a way to make money, I don't know.

56
00:02:52,200 --> 00:02:55,400
Maybe there was a lot of I think there were a lot of rumblings about Poshmark at

57
00:02:55,400 --> 00:03:00,040
that time, because a lot of people I talked to all joined in that year.

58
00:03:00,280 --> 00:03:04,200
They all started selling in 2016, like no matter what it says on their account.

59
00:03:04,200 --> 00:03:08,440
So that must have been a time when maybe they were doing a lot of advertising in

60
00:03:08,440 --> 00:03:09,440
that sort of thing.

61
00:03:09,440 --> 00:03:16,600
And it was unusual for me because I tell people one of the things about Poshmark

62
00:03:16,600 --> 00:03:21,720
that makes it really different than pretty much any other platform is that it's

63
00:03:21,720 --> 00:03:24,920
actually a social media site where people sell stuff.

64
00:03:25,240 --> 00:03:30,320
It's it's I mean, yes, it was born as a place to sell things.

65
00:03:30,320 --> 00:03:34,080
Maybe, you know, you're cleaning out your closet and you just want to like get a

66
00:03:34,080 --> 00:03:36,400
little money back for the things you've spent money on.

67
00:03:36,920 --> 00:03:40,320
So, you know, that's it was really designed for like, you know.

68
00:03:41,400 --> 00:03:45,880
Women who just wanted to like recoup some of their funds on the things they've

69
00:03:45,880 --> 00:03:47,280
shopped for that they don't wear.

70
00:03:47,960 --> 00:03:54,880
But it has has and had used to have more a little maybe a little less now, this

71
00:03:54,880 --> 00:04:00,760
huge social component, which is like in real life events like Posh and Sips and

72
00:04:00,760 --> 00:04:05,160
Posh and Learns and Posh and Coffee, where people like Poshmark would send you a

73
00:04:05,160 --> 00:04:09,400
swag bag and you would have an event in your local area and you would invite

74
00:04:09,440 --> 00:04:12,200
invite other Poshmark sellers and you'd all get together and hang out.

75
00:04:12,200 --> 00:04:16,760
But then inside the app, there's this big social component because unlike any

76
00:04:16,760 --> 00:04:19,040
other app, there's this sharing part, right?

77
00:04:19,040 --> 00:04:24,120
You have to share your your listings to keep them sort of fresh and at the top

78
00:04:24,120 --> 00:04:25,440
of the feed.

79
00:04:25,440 --> 00:04:30,280
And while people don't really shop from the feed, sharing is an important part

80
00:04:30,320 --> 00:04:31,320
of the app.

81
00:04:31,320 --> 00:04:34,720
It always has been whether it always will be or not, I don't know.

82
00:04:34,720 --> 00:04:37,600
It's the one thing people dislike about it, but it's also the one thing that

83
00:04:37,600 --> 00:04:40,960
makes the app so unique, unlike any other app.

84
00:04:40,960 --> 00:04:45,640
So I am not a big social media type person.

85
00:04:45,640 --> 00:04:48,840
So for the first six months, I didn't have any clue.

86
00:04:48,840 --> 00:04:52,480
Like, I didn't know that I was supposed to be sharing and I would just list stuff

87
00:04:52,480 --> 00:04:54,640
and then, you know, I'd sell some things.

88
00:04:54,640 --> 00:05:00,240
And and then I went to what I guess was I think it was there very or it was either

89
00:05:00,240 --> 00:05:06,720
the first or second Poshmark Posh Fest, which is like their annual convention, if

90
00:05:06,720 --> 00:05:08,760
you will, was here in L.A.

91
00:05:08,760 --> 00:05:12,360
And I thought, well, you know what, if I'm going to do this, I should go.

92
00:05:12,360 --> 00:05:15,560
And since it's here in L.A., I don't have to buy an airline ticket.

93
00:05:15,560 --> 00:05:16,680
I don't have to stay in a hotel.

94
00:05:16,680 --> 00:05:19,800
I can just drive down there, go to this thing, you know, just I'm just out the money.

95
00:05:19,800 --> 00:05:21,360
It's going to cost me to go to this thing.

96
00:05:21,360 --> 00:05:25,000
And then was like, you know, if I'm serious, maybe this is something I should do.

97
00:05:25,000 --> 00:05:30,960
And I met somebody there who was at the time she was like one of the O.G.

98
00:05:30,960 --> 00:05:34,320
Poshers like she'd been on it since the app started.

99
00:05:34,320 --> 00:05:38,880
And she was really into like teaching other people how to use the app.

100
00:05:38,880 --> 00:05:41,920
And she I remember her her username was Queen Mum.

101
00:05:41,920 --> 00:05:46,080
I don't think she does much these days, but she used to put out Q tips on the app,

102
00:05:46,080 --> 00:05:51,040
which were like little tips on how to increase sales, you know, best practices.

103
00:05:51,040 --> 00:05:55,040
So this was like way before like, you know, any of this kind of stuff was happening,

104
00:05:55,040 --> 00:05:59,280
any of the the groups that you see now that have formed to like teach other sellers

105
00:05:59,280 --> 00:06:00,480
how to like be better.

106
00:06:00,480 --> 00:06:01,840
She was already doing that.

107
00:06:01,840 --> 00:06:07,680
And I happened to lay had a thing where you could sign up for a closet consultation

108
00:06:07,680 --> 00:06:10,000
because on Poshmark, your store is called the closet.

109
00:06:10,000 --> 00:06:14,400
Because again, you know, goes back to like taking the stuff from my actual closet

110
00:06:14,400 --> 00:06:17,280
and putting it in my closet on Poshmark for others to see.

111
00:06:18,000 --> 00:06:22,240
And so she they were doing closet consultations at Poshfest.

112
00:06:22,240 --> 00:06:24,800
And I thought, well, I don't really know what I'm doing.

113
00:06:24,800 --> 00:06:26,320
I guess I should sign up for one of those.

114
00:06:26,320 --> 00:06:32,480
And all the other people's forms were full, like they'd already all been signed up for

115
00:06:32,480 --> 00:06:33,760
because I kind of just like wander.

116
00:06:33,760 --> 00:06:38,480
I went by myself, so I didn't like know anybody or anything signed up for a closet consult

117
00:06:38,480 --> 00:06:40,880
with her, which lasts about 10 or 15 minutes.

118
00:06:41,520 --> 00:06:47,680
And I had 1700 followers on the app totally organically for like the six months I'd been

119
00:06:47,680 --> 00:06:48,880
on, which is not great.

120
00:06:49,440 --> 00:06:53,840
You know, like I I started selling at the end of March and that was in October.

121
00:06:53,840 --> 00:07:05,280
And by January of the following year, I had gone from 1700 followers to 35000 followers.

122
00:07:05,280 --> 00:07:11,520
And I was selling pretty regularly all because of what I learned from her in this very itty bitty

123
00:07:11,520 --> 00:07:12,320
amount of time.

124
00:07:12,320 --> 00:07:18,880
So that kind of launched my OK, well, I guess I'm going to maybe like really try and do this.

125
00:07:18,880 --> 00:07:24,160
And in early 2017 was when I just I quit finance.

126
00:07:24,160 --> 00:07:24,880
I was like, you know what?

127
00:07:24,880 --> 00:07:25,840
This isn't working.

128
00:07:26,480 --> 00:07:30,720
I got into the industry in kind of a strange way and I wasn't really very happy.

129
00:07:30,720 --> 00:07:36,720
And that was when I decided to kind of go all in, if you will.

130
00:07:36,720 --> 00:07:40,320
So I need more an insight on like this this following thing.

131
00:07:40,320 --> 00:07:42,720
Like you're saying it's like a social media platform.

132
00:07:42,720 --> 00:07:46,720
So yeah, the eBay has like you can follow the store right on eBay.

133
00:07:46,720 --> 00:07:49,360
I know a lot of eBay sellers try to get people to follow their stores.

134
00:07:49,360 --> 00:07:51,200
They can send coupons and things like that.

135
00:07:52,320 --> 00:07:56,080
So the followers, basically, they don't necessarily have to buy something from you.

136
00:07:56,080 --> 00:07:57,680
They can just follow your closet.

137
00:07:58,720 --> 00:08:01,680
I'm curious, you know how many followers you have like today?

138
00:08:01,680 --> 00:08:06,320
Like, yeah, I think I'm at six hundred thousand, I think something like that.

139
00:08:06,320 --> 00:08:12,160
And so, yeah, I of course, one million, you know, I'll always try to get to one million.

140
00:08:12,160 --> 00:08:17,680
But yeah, I mean, that is a huge component, like because they're one of the bank.

141
00:08:17,680 --> 00:08:19,680
One let me go back a little bit.

142
00:08:19,680 --> 00:08:23,040
One of the things that she had one of the tips she had shared with me,

143
00:08:23,040 --> 00:08:26,080
which I still share with others today because I think it was

144
00:08:26,640 --> 00:08:29,760
another one of those things that really made a huge difference besides,

145
00:08:29,760 --> 00:08:31,040
you know, the following and unfollowing.

146
00:08:31,040 --> 00:08:35,680
But one of the things she told me was that when you're brand new and you don't have your own

147
00:08:35,680 --> 00:08:43,440
followers and like you don't have a lot of sales and you're just kind of trying to get started,

148
00:08:43,440 --> 00:08:47,920
is that you can use the following in the sharing to harness the power of sellers

149
00:08:47,920 --> 00:08:50,240
who have a lot more followers than you do.

150
00:08:50,240 --> 00:08:53,920
And so what she told me was go in the app and find people who have a lot of

151
00:08:53,920 --> 00:08:59,920
followers and share like five to ten items in a block from their closet.

152
00:08:59,920 --> 00:09:04,480
And then in the feed, it's going to show up that you've shared a bunch of things in a row.

153
00:09:04,480 --> 00:09:07,920
So you'll be like a big block in their feed instead of being just like, you know,

154
00:09:07,920 --> 00:09:11,520
people share stuff on the app, you know, on the app and the feed one at a time.

155
00:09:11,520 --> 00:09:14,560
So you get a lot of like onesie onesie onesie twosies, things like that.

156
00:09:14,560 --> 00:09:16,480
But she was like, go share a block.

157
00:09:16,480 --> 00:09:25,520
And what will happen is that user will then share your closet and your listings to their followers.

158
00:09:25,520 --> 00:09:31,440
So when they share another seller's items, it goes to their followers.

159
00:09:31,440 --> 00:09:34,560
And so, you know, I would I would pull up people like twenty thousand,

160
00:09:34,560 --> 00:09:36,640
thirty thousand, fifty thousand, you know, whatever.

161
00:09:36,640 --> 00:09:38,480
And I would I would do what she said.

162
00:09:38,480 --> 00:09:43,200
And I think that was one of the main reasons I got so many followers in such a short period of time.

163
00:09:44,000 --> 00:09:48,240
But also, you know, as you do that, those people are now following you.

164
00:09:48,240 --> 00:09:52,480
So when you post new stuff, they see it in their feet.

165
00:09:52,480 --> 00:09:55,280
So that was a thing that I did really early on.

166
00:09:55,280 --> 00:10:00,880
I don't really do it anymore because I'm at a point where like I I'm pretty hands off with the app.

167
00:10:00,880 --> 00:10:07,280
I have, you know, automation for most things because I don't have time to, you know,

168
00:10:07,280 --> 00:10:08,880
be doing this all day.

169
00:10:08,880 --> 00:10:15,920
But yeah, so so the follower count, while it's important, it's not like the end all be all,

170
00:10:15,920 --> 00:10:19,680
because the reality is lots of people buy things without even ever following you because,

171
00:10:19,680 --> 00:10:23,520
you know, just like eBay, there's a search bar, you go and you search for what you want.

172
00:10:23,520 --> 00:10:27,520
And then you can scroll through, you know, to see what, you know,

173
00:10:27,520 --> 00:10:29,200
who has what you want and that kind of a thing.

174
00:10:29,200 --> 00:10:33,840
So but the constant sharing and following is like what makes it a social media app.

175
00:10:33,840 --> 00:10:36,400
There's also a lot of like commenting.

176
00:10:36,400 --> 00:10:42,080
So like, unlike eBay, like no one is, you know, no one's sending you a message on eBay just to like

177
00:10:42,080 --> 00:10:46,880
chit chat or tell you like your items are great or your closet is great or like come to this event

178
00:10:46,880 --> 00:10:50,400
or go to that event or none of that happens really on any other app.

179
00:10:50,400 --> 00:10:56,880
But Poshmark has had that, you know, it's it's inside of the items.

180
00:10:56,880 --> 00:10:59,200
So like people will comment on items.

181
00:10:59,200 --> 00:11:01,920
There's just like a comment box basically under every item.

182
00:11:02,880 --> 00:11:07,680
And you can talk about stuff and and people would make posts that were literally just for.

183
00:11:09,200 --> 00:11:11,920
Conversing, if you will, or like sharing information.

184
00:11:13,120 --> 00:11:14,800
I can't even begin to imagine.

185
00:11:14,800 --> 00:11:14,960
Right.

186
00:11:14,960 --> 00:11:16,080
Old New World, Mike.

187
00:11:16,080 --> 00:11:23,280
No, I could see the questions now about selling on Amazon on the random T shirt that I have listed

188
00:11:23,280 --> 00:11:25,600
on Poshmark like, hey, how do I do this?

189
00:11:25,600 --> 00:11:30,960
Like that it sounds does sound like it can be very time consuming, like you're like you're saying.

190
00:11:30,960 --> 00:11:37,840
And I think months ago, I heard a lot of chirping on the YouTube realm of reselling saying, oh,

191
00:11:37,840 --> 00:11:40,560
you got to share your closet all the time.

192
00:11:40,560 --> 00:11:42,640
It's kind of a grind and things like that.

193
00:11:42,640 --> 00:11:46,640
So it is that is a good thing when you first grow in.

194
00:11:46,640 --> 00:11:46,800
Right.

195
00:11:46,800 --> 00:11:48,400
You're going to have to put in the time yourself.

196
00:11:48,400 --> 00:11:52,320
But once you get there, you got to start finding ways to kind of get out of that a little bit

197
00:11:52,320 --> 00:11:58,640
because you would literally sit there all day long, just sharing and responding to people telling you

198
00:11:58,640 --> 00:12:01,760
to go to this meetup where they got a question about this.

199
00:12:01,760 --> 00:12:03,520
That's I mean, kudos to you.

200
00:12:04,160 --> 00:12:04,400
Yeah.

201
00:12:04,400 --> 00:12:09,600
When I got to about three hours a day of sharing, my husband was like I was on my phone all the time.

202
00:12:09,600 --> 00:12:10,560
He's like, what are you doing?

203
00:12:10,560 --> 00:12:11,680
And I'm like, I'm sharing.

204
00:12:11,680 --> 00:12:13,360
He's like, this is ridiculous.

205
00:12:13,360 --> 00:12:14,640
You can't do anything else.

206
00:12:15,200 --> 00:12:16,480
I hired a VA.

207
00:12:16,480 --> 00:12:21,840
And so I hired somebody who was in Bangladesh and he used to share my closet for me.

208
00:12:21,840 --> 00:12:23,520
He worked for me for about two years.

209
00:12:23,520 --> 00:12:28,480
So, you know, good bit before I decided to just kind of automate everything because of the cost.

210
00:12:29,360 --> 00:12:33,520
And also, like I just needed something that I could control a little bit more.

211
00:12:33,520 --> 00:12:34,160
He was great.

212
00:12:34,160 --> 00:12:36,960
And I was thankful that I had him when I had him.

213
00:12:36,960 --> 00:12:39,360
But yeah, it very time consuming.

214
00:12:39,360 --> 00:12:44,240
But now you can actually share like back then it was literally one at a time.

215
00:12:44,800 --> 00:12:49,040
Now you can actually select a large number and share them all at once.

216
00:12:49,040 --> 00:12:52,160
You still have to choose them, but you don't have to open each one.

217
00:12:52,160 --> 00:12:54,320
Like before you would have to open each one and share it.

218
00:12:54,320 --> 00:12:55,840
And each one and share it.

219
00:12:55,840 --> 00:12:57,120
Yeah, it was real pain in the butt.

220
00:12:58,160 --> 00:13:01,760
On the listing side of things, how does it compare to an eBay listing?

221
00:13:01,760 --> 00:13:05,120
Is it more or less time consuming or is it completely just different?

222
00:13:05,680 --> 00:13:07,360
It is way faster.

223
00:13:07,360 --> 00:13:10,880
It's a much simpler listing form.

224
00:13:10,880 --> 00:13:17,440
Like when I first started, there were only four picture slots, which was like crazy.

225
00:13:17,440 --> 00:13:21,680
Like, you know, we all think back to like, oh, when eBay first started,

226
00:13:21,680 --> 00:13:23,680
people had to like send each other money in the mail.

227
00:13:23,680 --> 00:13:26,720
And now it's like, oh, there were only four slots for pictures.

228
00:13:27,600 --> 00:13:31,040
But yeah, there were only four pictures slots, but the form is very simple.

229
00:13:31,440 --> 00:13:32,880
It's a title.

230
00:13:32,880 --> 00:13:33,840
It's a description.

231
00:13:34,640 --> 00:13:39,120
You know, a handful of item specifics like size, color, category,

232
00:13:40,080 --> 00:13:42,160
and whether the item is like a new or pre-owned.

233
00:13:42,160 --> 00:13:43,280
And that's kind of it.

234
00:13:43,280 --> 00:13:47,280
So it's really, really, really fast to create a listing.

235
00:13:47,280 --> 00:13:51,120
But and for years, I did everything from my phone, everything, absolutely everything.

236
00:13:51,120 --> 00:13:57,440
It wasn't until I got cross-listing software so that I could list on eBay and Mercari that

237
00:13:57,440 --> 00:13:59,760
I really started working from the computer.

238
00:13:59,760 --> 00:14:02,560
And so that was pretty game changing.

239
00:14:02,560 --> 00:14:08,000
But yeah, in terms of eBay versus Poshmark, it's like Poshmark is like this much and eBay is like

240
00:14:09,520 --> 00:14:10,640
you know, it's yeah.

241
00:14:10,640 --> 00:14:12,720
So that was a little bit of a stretch.

242
00:14:12,720 --> 00:14:18,560
But I will say that though I really just started selling in earnest on eBay about two years ago,

243
00:14:18,560 --> 00:14:20,480
my eBay account is from 2002.

244
00:14:20,480 --> 00:14:21,600
So it's quite old.

245
00:14:21,600 --> 00:14:25,360
And I had feedback already as a buyer, which was a benefit.

246
00:14:25,360 --> 00:14:29,600
I think when I started, it wasn't like I had that big fat zero feedback and like nobody,

247
00:14:30,480 --> 00:14:32,000
people didn't trust me, everything like that.

248
00:14:32,000 --> 00:14:34,640
I just kind of started selling right away when I listed on eBay.

249
00:14:35,360 --> 00:14:36,320
So yeah.

250
00:14:36,320 --> 00:14:43,840
So how is the customer support on eBay to Poshmark split?

251
00:14:43,840 --> 00:14:45,840
That's a good question.

252
00:14:47,840 --> 00:14:49,920
You know, it's gone up and down over the years.

253
00:14:49,920 --> 00:14:53,920
It's email only or messaging, messaging and email only.

254
00:14:53,920 --> 00:14:59,920
So there's no, you can't call anybody, which has always been kind of a thorn in all of our sides

255
00:14:59,920 --> 00:15:05,040
because sometimes there are issues that are a little more complicated that it would just be

256
00:15:05,040 --> 00:15:08,080
so much easier and faster if you could talk to a human being.

257
00:15:08,880 --> 00:15:15,120
But they did add a couple of years ago, like dedicated support for Posh Ambassador to,

258
00:15:15,120 --> 00:15:16,800
or it might be for all Posh Ambassadors.

259
00:15:16,800 --> 00:15:19,520
So no, actually, I think it's just for Posh Ambassador to.

260
00:15:19,520 --> 00:15:25,520
So like we have a dedicated supposedly email address we can send stuff to that has like a

261
00:15:25,520 --> 00:15:28,880
different team and they're supposed to give priority.

262
00:15:28,880 --> 00:15:32,960
So, but pretty much otherwise, everything is kind of in the app, which is really hard.

263
00:15:32,960 --> 00:15:38,240
You know, if there's an issue, it's really also quite difficult, like to solve issues where like

264
00:15:38,240 --> 00:15:43,440
maybe you sent somebody the wrong item or something like that, because like you don't have the ability

265
00:15:43,440 --> 00:15:46,880
to just send the customer like another label or to ship.

266
00:15:46,880 --> 00:15:52,560
I mean, I have shipped outside the app on my own dime just because for me, customer service is like

267
00:15:52,560 --> 00:15:53,760
top, top, top priority.

268
00:15:53,760 --> 00:15:54,960
Like I want my customers to be happy.

269
00:15:54,960 --> 00:16:00,320
If that means I have to buy a label and ship something priority on my own dime, I will do that.

270
00:16:00,320 --> 00:16:05,040
If I need to, the tough part is, is like, you know, you don't really want to do much like eBay.

271
00:16:05,040 --> 00:16:08,800
You don't want to do anything outside the app because, you know, there's an issue.

272
00:16:08,800 --> 00:16:12,240
Like you don't have that support on the flip side.

273
00:16:14,720 --> 00:16:19,280
You know, it's tough because a lot of people are like, oh, there's no help for sellers and buyers.

274
00:16:19,280 --> 00:16:21,760
Oh, there's no help for like everybody's complaining, right?

275
00:16:22,480 --> 00:16:28,320
But in reality, Poshmark, I think up until it went public and then private again, was like,

276
00:16:28,320 --> 00:16:33,280
went public and then private again, was actually pretty buyer cent.

277
00:16:33,280 --> 00:16:34,720
I mean, pretty seller centric.

278
00:16:34,720 --> 00:16:37,280
Like they really were trying to keep sellers happy.

279
00:16:38,160 --> 00:16:40,880
You know, obviously they need buyers to keep the app running.

280
00:16:40,880 --> 00:16:45,840
But, you know, in that regard, I would say that, you know, you would send a message and within 24 hours,

281
00:16:45,840 --> 00:16:48,640
you would get some kind of a response from somebody who could help you.

282
00:16:48,640 --> 00:16:57,200
So, you know, I can honestly say like these days, yeah, it's slower than I would like it to be a lot of times,

283
00:16:57,200 --> 00:16:59,040
but it's not the worst.

284
00:16:59,040 --> 00:17:00,560
It could be worse.

285
00:17:00,560 --> 00:17:03,840
Do I wish there was a phone number I could call sometimes to solve an issue?

286
00:17:03,840 --> 00:17:08,240
Like recently, I accidentally sent a buyer someone else's like,

287
00:17:08,240 --> 00:17:12,240
I sent them their item and then I must have duplicated the label and I sent them someone else's item.

288
00:17:12,800 --> 00:17:14,560
And now trying to get that solved.

289
00:17:14,560 --> 00:17:16,960
I mean, fortunately, we got it worked out pretty quickly.

290
00:17:16,960 --> 00:17:21,280
You know, Poshmark will just send the label to the buyer who received the incorrect item.

291
00:17:21,280 --> 00:17:24,480
They'll slap it on the package and it'll go directly to the other buyer.

292
00:17:24,480 --> 00:17:30,320
And, you know, even communicating inside the app has gotten better because back when I started,

293
00:17:30,320 --> 00:17:33,440
the only way to communicate was on items.

294
00:17:33,440 --> 00:17:36,720
So, like, you'd have to and then everyone could see it.

295
00:17:36,720 --> 00:17:41,280
And it's like sometimes you don't want that or you could comment inside of like a bundle,

296
00:17:41,280 --> 00:17:44,000
which is basically like their version of the shopping cart.

297
00:17:44,960 --> 00:17:46,160
It add items to your bundle.

298
00:17:46,160 --> 00:17:49,840
You can leave the items, you know, no bundle, but still have a conversation in there.

299
00:17:49,840 --> 00:17:57,120
Now you can actually have conversations on a sold like on the sold listing or it's not the listing,

300
00:17:57,120 --> 00:17:59,600
but like on the back end that no one can see except Poshmark.

301
00:17:59,600 --> 00:18:01,760
So it's like you and the buyer and Poshmark.

302
00:18:01,760 --> 00:18:05,440
And so that that made things a little bit better.

303
00:18:05,440 --> 00:18:07,920
But sometimes they're kind of slow to respond.

304
00:18:07,920 --> 00:18:13,040
You know, Poshmark is because like you just have to wait for somebody to see the interaction.

305
00:18:13,760 --> 00:18:17,280
And I don't know how they do that on their end because sometimes buyers send you a message

306
00:18:17,280 --> 00:18:20,480
on their item that just says, hey, thanks so much for accepting my offer. Can't wait to get it.

307
00:18:20,480 --> 00:18:22,400
Like, you know, you get those.

308
00:18:22,400 --> 00:18:25,200
And so I don't know how they differentiate.

309
00:18:25,200 --> 00:18:27,040
Maybe I don't know.

310
00:18:27,040 --> 00:18:29,840
Maybe it's only when a buyer opens a case or something.

311
00:18:29,840 --> 00:18:33,440
But, you know, it could be worse.

312
00:18:34,160 --> 00:18:34,800
Right.

313
00:18:34,800 --> 00:18:35,600
It could be better.

314
00:18:36,800 --> 00:18:39,920
So I already know the answer to this because I actually sit in on your call

315
00:18:40,480 --> 00:18:42,080
as right before Jack's call, too.

316
00:18:42,080 --> 00:18:43,760
So I get like double calls.

317
00:18:43,760 --> 00:18:48,240
And I remember one of the first things I ever interacted with you,

318
00:18:48,240 --> 00:18:51,760
because I used to tune you out when I was waiting for Jack's call to be perfectly fair.

319
00:18:51,760 --> 00:18:52,240
Because it's close.

320
00:18:52,240 --> 00:18:53,360
That's what I do with Jack's call.

321
00:18:53,360 --> 00:18:53,760
I leave it.

322
00:18:54,640 --> 00:18:57,440
I'm just working over here in this background noise.

323
00:18:57,440 --> 00:18:59,440
And I asked you because I had no idea.

324
00:18:59,440 --> 00:19:02,400
I'm like, can you sell books on Poshmark?

325
00:19:02,400 --> 00:19:04,720
And the answer was, I remember that.

326
00:19:04,720 --> 00:19:05,120
Yeah.

327
00:19:05,120 --> 00:19:06,720
Yes. Yes, you can.

328
00:19:08,640 --> 00:19:10,400
Do I think it's the best place to sell books?

329
00:19:10,400 --> 00:19:10,960
Maybe not.

330
00:19:10,960 --> 00:19:14,400
No, no, she actually took the time and did like a deep dive.

331
00:19:14,400 --> 00:19:15,840
Okay, what kind of books actually sell?

332
00:19:15,840 --> 00:19:17,440
I was like, oh, this lady's taking me seriously.

333
00:19:17,440 --> 00:19:18,720
I guess I got to pay attention.

334
00:19:19,440 --> 00:19:21,040
Then I started paying attention a bit more.

335
00:19:22,000 --> 00:19:24,400
You probably thought I was going to be like, no, you can't sell books.

336
00:19:25,280 --> 00:19:27,120
Yeah, because I just thought it was clothes only.

337
00:19:27,120 --> 00:19:29,840
So what other things can you sell on Poshmark?

338
00:19:29,840 --> 00:19:31,200
Is it anything and everything?

339
00:19:31,920 --> 00:19:32,420
No.

340
00:19:33,200 --> 00:19:40,080
So one of the things that can be an issue is that up until very, very recently,

341
00:19:40,080 --> 00:19:42,640
every single sale got a priority label.

342
00:19:42,640 --> 00:19:45,200
So the shipping is all done inside the app.

343
00:19:46,560 --> 00:19:47,520
We don't have to do anything.

344
00:19:47,520 --> 00:19:49,600
Basically, what happens is a buyer buys an item,

345
00:19:50,400 --> 00:19:53,840
a shipping label is generated and that gets sent to the seller.

346
00:19:54,640 --> 00:19:57,280
Seller prints it and slaps it on the package.

347
00:19:57,280 --> 00:20:02,000
The only time we ever have any ability to do anything with shipping is if the item is over 5 pounds.

348
00:20:02,000 --> 00:20:04,800
So that label is good from zero to 5 pounds.

349
00:20:04,800 --> 00:20:07,360
Once you go over the 5 pound mark, you have to upgrade the label.

350
00:20:07,360 --> 00:20:08,640
You can do it inside.

351
00:20:08,640 --> 00:20:15,200
It becomes very expensive because it's no longer like the negotiated rate that Poshmark gets.

352
00:20:16,160 --> 00:20:18,720
But you really have to like in clothing,

353
00:20:18,720 --> 00:20:21,760
you really have to work to sell something that's over 5 pounds.

354
00:20:22,880 --> 00:20:25,600
And so the issue with that has been, number one,

355
00:20:25,600 --> 00:20:28,640
you can't sell anything that can't be shipped by air.

356
00:20:28,640 --> 00:20:35,760
So anything flammable, anything with batteries, that kind of a thing.

357
00:20:35,760 --> 00:20:41,360
So for a long, long, long, long, long time, it was really just fashion items, clothing,

358
00:20:41,360 --> 00:20:46,160
shoes, handbags, accessories, and cosmetics, as long as they're new,

359
00:20:47,040 --> 00:20:50,000
were fine, as long as they didn't have like alcohol in them.

360
00:20:50,000 --> 00:20:53,360
So like powder cosmetics, things like that have been fine.

361
00:20:54,000 --> 00:20:56,480
And then they slowly started to add categories.

362
00:20:56,480 --> 00:20:57,600
And it's a running joke.

363
00:20:57,600 --> 00:21:00,480
It's like every time they add a category that we didn't ask for, we're like,

364
00:21:01,040 --> 00:21:04,320
well, we didn't ask for that, but we did ask for you to fix the search,

365
00:21:04,320 --> 00:21:06,960
which we've been asking for like five years.

366
00:21:06,960 --> 00:21:10,960
Maybe don't give us a category for pet clothing because no one really cares about that.

367
00:21:11,840 --> 00:21:13,600
So they added a pet category.

368
00:21:13,600 --> 00:21:18,160
And then most, most recently, they did add an electronics category

369
00:21:18,160 --> 00:21:20,160
because people were selling hair tools.

370
00:21:20,800 --> 00:21:25,840
And so they wanted to, you know, because it's all things, all kind of fashion related.

371
00:21:25,840 --> 00:21:28,400
So they did add an electronics category.

372
00:21:28,400 --> 00:21:32,720
And if you list in the electronics category, you do actually get a ground label.

373
00:21:32,720 --> 00:21:36,000
So like if it has a lithium battery or something like that, it's fine.

374
00:21:36,640 --> 00:21:41,360
Now, as to what people actually list on the app, I have seen everything from furniture

375
00:21:41,360 --> 00:21:43,760
to car tires to animals.

376
00:21:44,320 --> 00:21:48,160
None of that is supposed to be listed, you know, just like every other app,

377
00:21:48,720 --> 00:21:50,480
you know, people list things they're not supposed to.

378
00:21:50,480 --> 00:21:56,560
Unfortunately, unlike eBay, Poshmark is not very good about policing

379
00:21:56,560 --> 00:21:58,000
and removing a lot of that stuff.

380
00:21:59,120 --> 00:22:01,520
So, you know, it tends, I think they've gotten better.

381
00:22:01,520 --> 00:22:04,560
It used to be really, really bad, but I think they've gotten better.

382
00:22:04,560 --> 00:22:11,600
But, you know, primarily, I think it still remains today, mostly fashion related items.

383
00:22:11,600 --> 00:22:14,960
But there are a lot of people, so, oh, home decor was another thing they added,

384
00:22:14,960 --> 00:22:18,560
which actually for a lot of people has been pretty good.

385
00:22:18,560 --> 00:22:23,600
I have sold some home decor items because, you know, fashion for the body, fashion for your house,

386
00:22:23,600 --> 00:22:29,840
it's kind of sort of similar, you know, and there are a lot of like, you know, smaller items,

387
00:22:29,840 --> 00:22:34,640
you know, decor items that you can sell that, you know, that are under that five pound limit.

388
00:22:34,640 --> 00:22:38,320
I've sold bedding on there, you know, especially if it's bedding,

389
00:22:38,320 --> 00:22:44,320
that's like a collaboration with a fashion designer, you know, that's very applicable.

390
00:22:44,320 --> 00:22:48,560
You know, a lot of the like the Target collabs with different designers have a lot of home goods,

391
00:22:48,560 --> 00:22:50,160
you know, things like that.

392
00:22:50,160 --> 00:22:54,400
But as far as books, and I have looked at the books, because I think after you asked me that,

393
00:22:54,400 --> 00:22:58,480
I was like, oh, I'm going to go and look and see what kind of books people are actually selling.

394
00:22:58,480 --> 00:23:04,240
But you just like coffee table style books, because, you know, while you have the media rate,

395
00:23:04,240 --> 00:23:05,920
you can't use it on certain things.

396
00:23:05,920 --> 00:23:10,480
And it's only, you know, eight dollars to ship up to five pounds.

397
00:23:10,480 --> 00:23:14,400
And there really is nowhere else you're shipping five pounds of items for eight dollars.

398
00:23:14,400 --> 00:23:20,080
So for certain things, it can actually be great just because of the shipping being so much cheaper.

399
00:23:20,080 --> 00:23:28,160
So like, I mean, I've sold dishware, I've sold the candles, I've sold pillow covers, you know,

400
00:23:28,160 --> 00:23:30,800
not my main thing. My main thing is, you know, fashion.

401
00:23:30,800 --> 00:23:34,320
But if it relates and it can ship in the same system, why not?

402
00:23:34,880 --> 00:23:37,840
I, I got a crazy idea that came to my head.

403
00:23:37,840 --> 00:23:42,160
Maybe maybe some washed up celebrities will watch this and make some money.

404
00:23:42,160 --> 00:23:44,240
But like, are there like famous people in there?

405
00:23:44,240 --> 00:23:47,920
Because I feel like it'd be cool if I could buy like Tom Cruise's t shirt from like his

406
00:23:47,920 --> 00:23:49,040
personal closet, right?

407
00:23:49,040 --> 00:23:50,880
Like, I feel like there's some.

408
00:23:50,880 --> 00:23:56,160
So Serena, Serena Williams has actually partnered with Poshmark and she has a closet and has sold

409
00:23:56,160 --> 00:24:00,400
a number like they'll do like big drops and everything sells out in like an hour.

410
00:24:01,760 --> 00:24:07,840
DJ Khalid, he has has had a lot of stuff up there.

411
00:24:07,840 --> 00:24:10,880
You know, all of his like track suits and things like that.

412
00:24:10,880 --> 00:24:13,520
Like there have been a number of celebrities.

413
00:24:13,520 --> 00:24:14,720
I don't know them all.

414
00:24:14,720 --> 00:24:18,400
It's kind of like not really on my radar so much, but it probably should be.

415
00:24:18,400 --> 00:24:19,520
But yes, they do.

416
00:24:19,520 --> 00:24:23,760
And of course, you know, the celebrity themselves probably isn't managing it.

417
00:24:23,760 --> 00:24:26,960
And they do have they have a different back end.

418
00:24:26,960 --> 00:24:29,680
Like the Poshmark is doing special things for them.

419
00:24:29,680 --> 00:24:34,640
So like they can sell things like in a little bit of a different way than the casual seller.

420
00:24:34,640 --> 00:24:41,120
We're also starting to see a lot more closets opening up for volume sellers from eBay.

421
00:24:42,000 --> 00:24:45,200
So basically what's happening is like these sellers that have, you know,

422
00:24:45,200 --> 00:24:50,960
ten thousand fifteen thousand twenty thousand thirty thousand listings or more on eBay.

423
00:24:50,960 --> 00:24:53,760
They're somehow I think they're using software.

424
00:24:53,760 --> 00:24:56,000
I don't I don't think it's like this software I'm using,

425
00:24:56,000 --> 00:25:00,800
but they're basically just migrating or copying those listings over into Poshmark.

426
00:25:00,800 --> 00:25:04,800
So you'll open up a closet the six months old that has one hundred and fifty thousand listings.

427
00:25:05,680 --> 00:25:08,080
So like there's a lot more of that happening.

428
00:25:08,080 --> 00:25:12,320
I'm also starting to see drop shipping, which I think is interesting because that is expressly

429
00:25:12,320 --> 00:25:15,520
not allowed, kind of like it is on eBay.

430
00:25:15,520 --> 00:25:19,440
So but I think that those closets have some kind of a special.

431
00:25:19,440 --> 00:25:22,720
They have something because they're drop shipping the stuff from places in Europe.

432
00:25:22,720 --> 00:25:24,560
So I don't know how that's working.

433
00:25:24,560 --> 00:25:27,520
They're getting a FedEx or DHL label.

434
00:25:27,520 --> 00:25:32,960
They're not using obviously USPS, but I've seen a lot more of that very recently.

435
00:25:34,000 --> 00:25:38,960
So that affect you who's been there this whole time and all these dirty eBay sellers are coming

436
00:25:38,960 --> 00:25:40,560
in with their fancy software.

437
00:25:40,560 --> 00:25:42,160
That is the million dollar question.

438
00:25:42,160 --> 00:25:48,400
You know, there's one thing that we talked about sharing before.

439
00:25:48,400 --> 00:25:52,080
One of the things that people have been asking for, like since day one, is to be able to just

440
00:25:52,080 --> 00:25:54,480
push a button and share their whole closet.

441
00:25:55,280 --> 00:25:59,120
And a lot of us, people like me, are like, you actually do not want that.

442
00:25:59,120 --> 00:26:02,160
You don't understand that if you ask for that, your.

443
00:26:03,280 --> 00:26:04,800
Three hundred item closet.

444
00:26:04,800 --> 00:26:09,040
No one will ever see your items because the people who have ten thousand, twenty thousand,

445
00:26:09,040 --> 00:26:13,520
you know, some of these newer ones, they're going to do that and your entire feed is going

446
00:26:13,520 --> 00:26:17,680
to be everything in that closet and no one is going to see your items.

447
00:26:17,680 --> 00:26:21,920
So when even when they added the bulk model, you can still only do, I think, two hundred

448
00:26:21,920 --> 00:26:22,480
at a time.

449
00:26:22,480 --> 00:26:25,520
And it does it in a way that's kind of slow.

450
00:26:25,520 --> 00:26:28,080
So like other listings are coming up in between.

451
00:26:28,720 --> 00:26:34,800
So, you know, that that is kind of like the issue with some of these larger companies,

452
00:26:34,800 --> 00:26:37,200
though I've noticed that a lot of them don't have that.

453
00:26:37,200 --> 00:26:41,120
Though I've noticed that a lot of them don't even really share, which is like this.

454
00:26:41,120 --> 00:26:42,720
They just dump all their listings there.

455
00:26:43,360 --> 00:26:48,480
And the issue for me has been price because I've seen a lot of things being dumped on

456
00:26:48,480 --> 00:26:53,600
Poshmark that are being sold way below what the Poshmark price would be.

457
00:26:53,600 --> 00:26:55,840
And then I'll go and try and list something.

458
00:26:55,840 --> 00:27:01,200
And some gigantic closet from eBay has opened and has that item price at half of what I

459
00:27:01,200 --> 00:27:02,000
would ask for.

460
00:27:02,000 --> 00:27:05,920
So I guess the prices are comparable because of the platform difference.

461
00:27:05,920 --> 00:27:06,320
Makes sense.

462
00:27:06,320 --> 00:27:10,880
Yeah, I have noticed in general since I started selling on eBay that things don't sell as

463
00:27:10,880 --> 00:27:13,520
high there as they do on Poshmark.

464
00:27:13,520 --> 00:27:17,920
And also things that I have sold lots of on Poshmark, there's like zero history for.

465
00:27:17,920 --> 00:27:21,360
And they made me sold one two years on Terapeak or none.

466
00:27:21,360 --> 00:27:23,760
And I sold literally like hundreds on Poshmark.

467
00:27:23,760 --> 00:27:25,040
So that I mean, that's the other thing.

468
00:27:25,040 --> 00:27:28,400
I think it's not often not the same customer.

469
00:27:28,400 --> 00:27:30,160
You know, it's a different customer shopping there.

470
00:27:30,160 --> 00:27:34,320
So that that's been a little challenging for me in terms of, you know, knowing what to

471
00:27:34,320 --> 00:27:40,000
list on eBay and figuring out like the customer over there versus the customer on Poshmark.

472
00:27:40,000 --> 00:27:44,240
But I try not to worry about things I can't control.

473
00:27:45,520 --> 00:27:51,840
You know, my my what's important to me is to list my listings, good listings every single

474
00:27:51,840 --> 00:27:56,160
day, you know, much like we preach and and learn.

475
00:27:56,160 --> 00:28:01,040
I'm also in the, you know, in the tech and sports group is to just be consistent, list

476
00:28:01,040 --> 00:28:05,520
the best items that you can at the best prices and treat the customer right.

477
00:28:05,520 --> 00:28:06,880
Like all of that applies.

478
00:28:07,520 --> 00:28:13,280
And because I've taken that mentality, I don't spend a lot of time worrying about what other

479
00:28:13,280 --> 00:28:14,160
people are doing.

480
00:28:15,200 --> 00:28:17,200
I can only control what I'm doing.

481
00:28:17,200 --> 00:28:22,480
And so because of that, you know, my numbers have always been pretty good and pretty consistent.

482
00:28:22,480 --> 00:28:23,360
I can't complain.

483
00:28:23,360 --> 00:28:25,360
Of course, I'm I would like to level up.

484
00:28:25,360 --> 00:28:27,120
And that has been a kind of a big thing for me.

485
00:28:27,120 --> 00:28:29,760
I did double my numbers when I came into the group.

486
00:28:29,760 --> 00:28:33,600
So from the year before, I did twice as much my first full year in the group.

487
00:28:33,600 --> 00:28:35,520
So that was huge for me.

488
00:28:35,520 --> 00:28:36,000
Huge.

489
00:28:36,000 --> 00:28:39,520
So, you know, that was kind of a big deal.

490
00:28:39,520 --> 00:28:44,640
But yeah, as far as like things that are outside my control, I can I can complain about it.

491
00:28:44,640 --> 00:28:46,160
But like, what's that going to do?

492
00:28:46,160 --> 00:28:48,560
You know, or I can just go to work.

493
00:28:48,560 --> 00:28:52,480
And, you know, I always say that people spend half as much time working as they did complaining.

494
00:28:52,480 --> 00:28:53,920
They don't make more money.

495
00:28:53,920 --> 00:28:55,040
He's one of us, Mike.

496
00:28:55,040 --> 00:28:57,200
We complain about the criers all the time.

497
00:28:57,200 --> 00:29:01,920
You would be a huge YouTuber if you just complained about reselling platforms all day long.

498
00:29:01,920 --> 00:29:02,320
I know.

499
00:29:03,520 --> 00:29:04,480
Now, don't get me wrong.

500
00:29:04,480 --> 00:29:06,000
I'm a born complainer.

501
00:29:07,520 --> 00:29:11,920
I'm a Jew from New York and like complaining is in my genetics.

502
00:29:11,920 --> 00:29:16,960
But like when it comes to stuff like this, I think maybe because I have such a deep

503
00:29:16,960 --> 00:29:20,480
retail background, too, it's like the customer just take care of the customer,

504
00:29:20,480 --> 00:29:22,640
do what you got to do and make it happen every day.

505
00:29:22,640 --> 00:29:27,120
And, you know, I complain, but I don't I'm not out there like complaining.

506
00:29:27,120 --> 00:29:28,960
On social media or anything like that.

507
00:29:28,960 --> 00:29:34,160
I will say what Rachel didn't want to say is that you pesky eBay sellers that think

508
00:29:34,160 --> 00:29:37,200
cross listing your stuff is going to fix your business.

509
00:29:37,200 --> 00:29:38,320
You are dead wrong.

510
00:29:38,320 --> 00:29:42,800
You're going to sell on eBay and definitely going to sell over on Poshmark where there's

511
00:29:42,800 --> 00:29:47,520
a completely different clientele, which is going to lead me into the next thing.

512
00:29:47,520 --> 00:29:51,520
You know, Poshmark's kind of your main gig here.

513
00:29:51,520 --> 00:29:55,520
Does eBay only exist for you because you have the software to cross list?

514
00:29:55,520 --> 00:29:59,680
Like if you had to manually list those items on eBay that you have on Poshmark,

515
00:29:59,680 --> 00:30:04,240
would you even bother with eBay or is it just the ease of getting more eyes on your

516
00:30:04,240 --> 00:30:07,440
items because you have the software and doesn't take much time?

517
00:30:09,360 --> 00:30:15,200
The first thing you said, because what happened was I had been I had been saying for years,

518
00:30:15,200 --> 00:30:20,800
I was going to start cross listing and I actually bought software and paid for it

519
00:30:20,800 --> 00:30:22,720
monthly and never used it.

520
00:30:22,720 --> 00:30:23,920
It was just clunky.

521
00:30:23,920 --> 00:30:25,600
I didn't like it.

522
00:30:25,600 --> 00:30:26,800
It didn't feel easy.

523
00:30:26,800 --> 00:30:31,120
And so I just was paying for it every month and I wasn't cross listing because for me,

524
00:30:31,120 --> 00:30:35,840
if it's difficult or it's like it means I have to learn a new thing, like I'm probably

525
00:30:35,840 --> 00:30:36,480
not going to do it.

526
00:30:37,760 --> 00:30:42,560
So so I would say it was kind of a twofold thing.

527
00:30:42,560 --> 00:30:46,240
The first part was that really wanted to make more money.

528
00:30:46,880 --> 00:30:51,440
And at the time, though, I don't know that I believe this is true at the time, but I

529
00:30:51,440 --> 00:30:56,400
mean, true now, but at the time I was like, I think in order to make more money, I have

530
00:30:56,400 --> 00:31:01,680
to list on other platforms because a lot of the big sellers were cross listing.

531
00:31:01,680 --> 00:31:03,440
They weren't only selling on one platform.

532
00:31:03,440 --> 00:31:06,160
And also, I was starting to feel a little capped on Poshmark.

533
00:31:06,160 --> 00:31:10,800
Like I was increasing my listings, but like my sales weren't necessarily going up.

534
00:31:10,800 --> 00:31:14,560
Now, I will preface this by saying I was not as consistent as I am today.

535
00:31:15,280 --> 00:31:16,880
So that that was a big difference.

536
00:31:16,880 --> 00:31:22,560
But so when I first started like really selling on eBay, my friend was already doing it.

537
00:31:22,560 --> 00:31:25,440
And she was like, oh, you got to, you know, you got to cross list all your listings to

538
00:31:25,440 --> 00:31:25,760
eBay.

539
00:31:25,760 --> 00:31:28,240
And that was when I added Vendu.

540
00:31:29,120 --> 00:31:31,040
I canceled that other subscription.

541
00:31:31,040 --> 00:31:32,160
I added Vendu.

542
00:31:32,160 --> 00:31:35,680
I was friends with another person at the time who was like really into Vendu.

543
00:31:35,680 --> 00:31:36,480
She was like, you got it.

544
00:31:36,480 --> 00:31:37,440
You got to use Vendu.

545
00:31:37,440 --> 00:31:38,720
It's fantastic.

546
00:31:38,720 --> 00:31:42,880
And let me tell you, those first two weeks using Vendu was like, I mean, it was like

547
00:31:42,880 --> 00:31:44,160
learning to ride a bicycle.

548
00:31:44,160 --> 00:31:45,440
It was so hard.

549
00:31:45,440 --> 00:31:52,320
It was just like completely changing my mindset from listing on Poshmark to listing in this

550
00:31:52,320 --> 00:31:55,280
app I had never, you know, used or seen before.

551
00:31:56,000 --> 00:32:00,160
But once I got the hang of it and it got really easy, you know, my goal was just everything

552
00:32:00,160 --> 00:32:06,080
goes everywhere because you never really know what's going to sell on what platform.

553
00:32:06,080 --> 00:32:11,120
I know there's a lot of controversy about cross list, don't cross list, you know, and

554
00:32:11,120 --> 00:32:14,560
my thought at the time, I was I was a little disenchanted with Poshmark.

555
00:32:14,560 --> 00:32:20,480
So I thought if I can get my eBay store selling as much as my Poshmark closet, maybe I'll

556
00:32:20,480 --> 00:32:23,120
drop Poshmark and go to eBay.

557
00:32:23,120 --> 00:32:28,320
But instead what happened, my sales went up by, you know, so much that I was like,

558
00:32:29,040 --> 00:32:34,560
how I don't want to give up either of them because I'm making sizable income on both

559
00:32:34,560 --> 00:32:35,200
platforms.

560
00:32:35,760 --> 00:32:37,680
eBay still is my second.

561
00:32:38,640 --> 00:32:43,840
I have not been able to get it to the same numbers as my Poshmark closet.

562
00:32:43,840 --> 00:32:47,040
And I think a lot of it has to do with like, I know the Poshmark customer, I know what

563
00:32:47,040 --> 00:32:50,080
they buy and I still buy for Poshmark.

564
00:32:50,080 --> 00:32:53,680
Like there are things I do buy for eBay that I'm like when I'm in the store, whatever

565
00:32:53,680 --> 00:32:56,640
is like, oh, I think this might sell better on eBay versus Poshmark.

566
00:32:56,640 --> 00:32:59,920
And then sometimes, you know, it's a surprise because you think the thing you listed on

567
00:32:59,920 --> 00:33:03,520
Poshmark that sell better on eBay sells on Poshmark or vice versa.

568
00:33:03,520 --> 00:33:06,000
And it's you just never really know.

569
00:33:06,000 --> 00:33:09,680
But if I had to do it manually, no, I never would have done it.

570
00:33:09,680 --> 00:33:15,680
Like it just because it's just one more extra thing that wasn't easy.

571
00:33:15,680 --> 00:33:18,080
When you cross list, I'm curious because I have no idea.

572
00:33:18,080 --> 00:33:20,400
I've never crossed listed a single thing in my life.

573
00:33:20,400 --> 00:33:26,080
Does it so you create the Poshmark listing and then you cross list that to eBay or do

574
00:33:26,080 --> 00:33:29,360
you create the listing in the software and then it just pushes them out to both?

575
00:33:30,000 --> 00:33:34,960
I create the listing in the software and then in the software, there are pages for each

576
00:33:34,960 --> 00:33:38,880
platform I list on because as you know, the item specific specifics are different on

577
00:33:38,880 --> 00:33:39,840
every platform.

578
00:33:39,840 --> 00:33:44,800
So then you can go in and make the adjustments on each platform before you list it.

579
00:33:44,800 --> 00:33:47,520
But everything is done within the software.

580
00:33:48,080 --> 00:33:50,080
And so then you launch it from the software.

581
00:33:50,080 --> 00:33:52,000
But it's a great inventory management tool.

582
00:33:52,800 --> 00:33:54,320
It's a great inventory management tool.

583
00:33:54,320 --> 00:33:56,720
It's also a great analytics tool.

584
00:33:56,720 --> 00:34:00,160
Like I can see all of the sales on all of the platforms.

585
00:34:00,160 --> 00:34:05,280
It gives me like lots of pie charts and graphs so I can see like which platforms are performing

586
00:34:05,280 --> 00:34:09,760
better, which items are selling better on which platforms, you know, all of that kind

587
00:34:09,760 --> 00:34:10,160
of a thing.

588
00:34:10,160 --> 00:34:16,240
Like I can see in total like what are my, you know, is women's tops like my number one,

589
00:34:16,240 --> 00:34:19,600
you know, selling item and vice, you know, that sort of thing.

590
00:34:19,600 --> 00:34:22,480
So it does give me a lot of analytics, which are really helpful.

591
00:34:22,480 --> 00:34:25,920
But yeah, I now I do everything inside of the program.

592
00:34:25,920 --> 00:34:26,800
Not everyone does.

593
00:34:26,800 --> 00:34:30,000
I know there are a lot of people who actually create their listings on eBay first because

594
00:34:30,000 --> 00:34:34,640
eBay has like the most item specifics of every part of any of the platforms.

595
00:34:34,640 --> 00:34:37,600
They then import that in to the software.

596
00:34:37,600 --> 00:34:41,280
And then from there, they will cross list to their other platforms.

597
00:34:41,280 --> 00:34:47,520
I'm probably a pretty like as far as users go, I'm really only listing on two platforms.

598
00:34:47,520 --> 00:34:53,680
I had been listing everything on Mercari also, but it was taking me way more time than it

599
00:34:53,680 --> 00:34:54,240
was worth.

600
00:34:54,240 --> 00:34:56,240
So now I don't really list any.

601
00:34:56,240 --> 00:34:58,880
I stopped listing there in like February completely.

602
00:34:58,880 --> 00:35:03,280
And now I put things up if it doesn't require any changing to the form.

603
00:35:03,280 --> 00:35:06,880
Like if I can just literally put in the shipping and press list.

604
00:35:06,880 --> 00:35:10,880
But if I have to like start collaging pictures because I don't have enough picture slots

605
00:35:10,880 --> 00:35:14,320
or anything like that, doing anything special, it doesn't go over there.

606
00:35:14,960 --> 00:35:17,760
But truthfully, it's my least performing platform.

607
00:35:17,760 --> 00:35:24,000
But there are a lot of people who list like the software I use has 12 platforms and they're

608
00:35:24,000 --> 00:35:26,880
using, you know, five, six, seven, 10.

609
00:35:26,880 --> 00:35:29,040
I've seen people listing on 12 platforms.

610
00:35:29,040 --> 00:35:32,480
I don't think they're making more money because they're selling on 12 platforms.

611
00:35:32,480 --> 00:35:35,520
But that's a different conversation.

612
00:35:36,560 --> 00:35:43,040
So do you find it harder to source for Posh versus eBay or is it easier to source for eBay

613
00:35:43,040 --> 00:35:44,320
than it is for Posh?

614
00:35:47,520 --> 00:35:52,960
You know, this is an interesting question because I think because I'm used to buying

615
00:35:52,960 --> 00:35:57,040
for Poshmark, it's easier for me to source for Poshmark.

616
00:35:57,040 --> 00:36:04,640
I am also like a low volume, higher dollar seller, so it takes me longer to find the

617
00:36:04,640 --> 00:36:05,200
items.

618
00:36:06,160 --> 00:36:07,760
You know, I actually listen.

619
00:36:07,760 --> 00:36:09,920
Your sourcing time takes much longer, of course.

620
00:36:10,160 --> 00:36:11,120
Yeah, it takes.

621
00:36:11,120 --> 00:36:15,280
Although I live in L.A., so it doesn't take a lot longer because there's a lot of good

622
00:36:15,280 --> 00:36:16,240
inventory here.

623
00:36:18,480 --> 00:36:21,120
But yeah, and I'm not because I'm not huge volume.

624
00:36:21,120 --> 00:36:27,280
I don't need large quantities of inventory, but I do need quality inventory that's going

625
00:36:27,280 --> 00:36:28,800
to sell at higher prices.

626
00:36:30,240 --> 00:36:34,000
So that's you know, can be a little more challenging because you know, you have to go

627
00:36:34,000 --> 00:36:35,200
where the stuff is.

628
00:36:35,600 --> 00:36:41,120
I do pay more for a lot of my items, but they sell for a lot more.

629
00:36:41,120 --> 00:36:44,240
So I don't really like worry about that too, too much.

630
00:36:44,240 --> 00:36:47,920
Although I have kind of brought things down a little bit in the last couple of years,

631
00:36:47,920 --> 00:36:53,840
just because excuse me, I was doing a lot of luxury at one point and the margins are

632
00:36:53,840 --> 00:36:59,440
on luxury are very small and I felt like it was tying up a lot of capital for too long.

633
00:37:00,080 --> 00:37:03,440
And so I've really pulled back from doing luxury.

634
00:37:03,440 --> 00:37:07,200
I liked my sweet spot is like 50 to 150 dollars.

635
00:37:07,200 --> 00:37:11,280
That's that's pretty much where I want almost all of my listings to be.

636
00:37:11,280 --> 00:37:13,840
Do I still sell things for 15 dollars sometimes?

637
00:37:13,840 --> 00:37:14,480
Yes.

638
00:37:14,480 --> 00:37:15,280
Do I like to?

639
00:37:15,280 --> 00:37:16,400
No, but it happens.

640
00:37:16,400 --> 00:37:19,760
But on the flip side, there's plenty of days also where I sell items for two or three or

641
00:37:19,760 --> 00:37:24,240
four or five hundred dollars that more than make up for those few items I have to sell

642
00:37:24,240 --> 00:37:24,960
lower.

643
00:37:25,440 --> 00:37:30,560
But I like to keep like I like to have items in the 40 to 60 dollar range because that

644
00:37:30,560 --> 00:37:32,320
customer is shopping all the time.

645
00:37:32,320 --> 00:37:36,400
Whereas like the person who's buying, you know, a two hundred and fifty dollar item

646
00:37:36,400 --> 00:37:39,600
like that's going to there are going to be a lot fewer of those.

647
00:37:40,240 --> 00:37:42,000
And I've just learned that that.

648
00:37:42,000 --> 00:37:46,960
It's better to cater to more people than it is to sell higher items, higher dollar

649
00:37:46,960 --> 00:37:48,400
items to less people.

650
00:37:49,280 --> 00:37:54,240
You know, and I do take a lot of tech's advice to heart.

651
00:37:54,240 --> 00:37:58,480
You know, some of the money all of the time is a big one because I used to be all of

652
00:37:58,480 --> 00:37:59,680
the money some of the time.

653
00:37:59,680 --> 00:38:04,480
And that was a big change that I made that that made my growth happen so fast.

654
00:38:04,480 --> 00:38:07,760
Why I was able to double was I started doing that.

655
00:38:07,760 --> 00:38:08,880
I was consistent.

656
00:38:08,880 --> 00:38:10,160
I can I loved it.

657
00:38:10,160 --> 00:38:14,240
I was consistent, I can I listed the same amount every single day no matter what.

658
00:38:15,120 --> 00:38:17,040
And I accepted a lot more offers.

659
00:38:17,040 --> 00:38:20,560
I was just, you know, if I was happy with the ROI, I accepted the offer.

660
00:38:20,560 --> 00:38:24,240
I didn't worry about whether or not I thought this item would sell for like another

661
00:38:24,240 --> 00:38:28,480
fifty dollars or, you know, or other people have sold it for more money.

662
00:38:28,480 --> 00:38:32,080
I stopped looking at a lot of that and just started paying attention to, well, I paid

663
00:38:32,080 --> 00:38:33,760
five and this person's offering me 50.

664
00:38:33,760 --> 00:38:34,720
I'm pretty happy with that.

665
00:38:34,720 --> 00:38:35,680
I'm just going to accept.

666
00:38:35,680 --> 00:38:42,080
And that alone really increased the amount of cash flow I had and didn't change my profit

667
00:38:42,080 --> 00:38:43,600
margin at all.

668
00:38:44,480 --> 00:38:45,520
That's the funny part.

669
00:38:45,520 --> 00:38:46,960
This is a little funny.

670
00:38:46,960 --> 00:38:47,520
Yes.

671
00:38:47,520 --> 00:38:48,720
Yeah, it was bizarre.

672
00:38:49,680 --> 00:38:54,880
So don't walk me through because you're on the higher end of the sourcing thing.

673
00:38:54,880 --> 00:38:56,160
So it's going to take longer.

674
00:38:56,160 --> 00:38:57,920
What's your sourcing week look like?

675
00:38:57,920 --> 00:38:59,440
I don't even know where you're going.

676
00:38:59,440 --> 00:39:00,480
But how does it work?

677
00:39:01,120 --> 00:39:03,360
So it really depends.

678
00:39:03,360 --> 00:39:08,080
One thing I don't do that I know a lot of people do do is I don't source every day.

679
00:39:08,800 --> 00:39:10,960
I sometimes don't even source every week.

680
00:39:10,960 --> 00:39:15,920
So I eliminated my death pile in 2023.

681
00:39:15,920 --> 00:39:18,560
I was like, this is costing my business money.

682
00:39:18,560 --> 00:39:21,360
This is not I can't do this anymore.

683
00:39:21,360 --> 00:39:26,080
And I completely stopped shopping in 2023 and only listed from my death pile.

684
00:39:26,080 --> 00:39:30,880
And it took me nine months to sort and list and donate and get rid of everything.

685
00:39:30,880 --> 00:39:31,840
But by September,

686
00:39:31,840 --> 00:39:34,560
How much were you cursing during these nine months?

687
00:39:34,560 --> 00:39:35,680
In the beginning, a lot.

688
00:39:36,720 --> 00:39:41,360
Towards the middle and the end, there were things like I found things that were damaged.

689
00:39:41,360 --> 00:39:45,280
I found things that were worth a lot of money.

690
00:39:45,280 --> 00:39:45,920
And I listed them.

691
00:39:45,920 --> 00:39:48,160
They would sell like 24 hours for like $300.

692
00:39:49,760 --> 00:39:50,640
So that was hard.

693
00:39:51,520 --> 00:39:55,280
There was a lot of stuff that was probably worth something when I bought it and wasn't anymore.

694
00:39:55,280 --> 00:39:56,800
So it's a lot of sorting.

695
00:39:56,800 --> 00:39:59,040
There was a lot of bags going to donation.

696
00:39:59,040 --> 00:40:01,120
There were things going to buy, sell, trade.

697
00:40:01,120 --> 00:40:04,400
It just kind of like and once I got in the groove, it was fine.

698
00:40:04,400 --> 00:40:07,920
And the other thing that happened was my bank account filled up, which was fantastic.

699
00:40:09,040 --> 00:40:11,600
But now I don't do like I don't have a death pile.

700
00:40:11,600 --> 00:40:18,560
So basically what I do is I will source and depending on how much I source at any given time,

701
00:40:18,560 --> 00:40:24,400
that stuff has to be either in the queue or listed before I will go and buy more.

702
00:40:24,400 --> 00:40:27,040
That's a hard line rule for you draw on it now.

703
00:40:27,040 --> 00:40:28,640
Yeah, nothing goes into bins.

704
00:40:28,640 --> 00:40:32,240
Like if I have to start putting things into bins because I'm running out of space,

705
00:40:32,240 --> 00:40:35,280
then I'm over shopping and I can't I have to not do that anymore.

706
00:40:35,280 --> 00:40:39,920
So, you know, so when I'm kind of just doing things regularly,

707
00:40:39,920 --> 00:40:44,080
I usually source once a week and I spend the whole day sourcing

708
00:40:44,080 --> 00:40:46,320
because I have some physical limitations.

709
00:40:46,320 --> 00:40:47,920
I have some back problems.

710
00:40:47,920 --> 00:40:50,880
And so for me, when I spend time sourcing, I'm kind of done for the day.

711
00:40:50,880 --> 00:40:54,160
Like there isn't anything else that's going to happen that day.

712
00:40:54,160 --> 00:40:56,800
So I can't source every day because as we know,

713
00:40:56,800 --> 00:40:59,120
you need to get there early and be there for, you know,

714
00:40:59,120 --> 00:41:01,840
be out there for a few hours in order to get the best stuff.

715
00:41:01,840 --> 00:41:02,640
And I do that.

716
00:41:02,640 --> 00:41:05,200
And then the rest of my day is shot.

717
00:41:05,200 --> 00:41:10,320
So I usually source one, sometimes two times a week, depending on like how much I get.

718
00:41:10,320 --> 00:41:12,400
And then all of that gets processed.

719
00:41:13,120 --> 00:41:15,360
And then by the next week, I have room.

720
00:41:15,360 --> 00:41:20,800
But like just recently I purchased, you know, I have opportunities at certain times of the year

721
00:41:20,800 --> 00:41:21,680
to buy bulk.

722
00:41:22,320 --> 00:41:26,640
And so I just purchased like 200, a little over 200 pieces.

723
00:41:26,640 --> 00:41:27,920
From one vendor.

724
00:41:29,040 --> 00:41:31,440
And now I won't source probably for the next.

725
00:41:31,440 --> 00:41:35,680
I didn't source last week and I probably won't source for another two or three weeks until

726
00:41:35,680 --> 00:41:41,920
that is all like drafted and, you know, down to like maybe 20 or 30 pieces.

727
00:41:41,920 --> 00:41:42,960
I list 10 a day.

728
00:41:42,960 --> 00:41:46,800
So, you know, 200 pieces is only 20 days.

729
00:41:46,800 --> 00:41:49,760
It's not like it's that, you know, that much stuff.

730
00:41:51,040 --> 00:41:55,840
But I like, I don't go out and like know that, okay, I only need 70 items for this week.

731
00:41:55,840 --> 00:41:58,640
I don't go shopping and buy 70 items and then stop.

732
00:41:58,640 --> 00:42:04,000
If I'm hitting, I'm going to keep going until I can't either can't be out there any longer

733
00:42:04,000 --> 00:42:05,680
or can't find anything else.

734
00:42:05,680 --> 00:42:06,640
And then I'm going home.

735
00:42:07,760 --> 00:42:09,920
But so I'm not counting in that way.

736
00:42:09,920 --> 00:42:14,080
But I don't go and like source again next week if I have, you know, if I bought like

737
00:42:14,640 --> 00:42:19,760
a hundred and something pieces and I don't need, you know, my however many pieces.

738
00:42:19,760 --> 00:42:22,480
So media sellers need to listen to what she's saying.

739
00:42:22,480 --> 00:42:24,000
I know a few of you are over by.

740
00:42:24,960 --> 00:42:25,680
Just a few.

741
00:42:25,680 --> 00:42:29,840
Not just media clothing sellers are very bad also, like very, very bad

742
00:42:30,640 --> 00:42:35,280
because a lot of us like to shop like it's like we like the, you know, I mean, let's be real.

743
00:42:35,280 --> 00:42:36,640
A lot of people have death piles.

744
00:42:36,640 --> 00:42:38,640
I myself, because they have shopping addictions.

745
00:42:38,640 --> 00:42:40,560
It's not because like they need more stuff.

746
00:42:41,120 --> 00:42:44,640
So, you know, I had to examine all of that too when I went through my death pile.

747
00:42:44,640 --> 00:42:47,280
And now I'm like the death pile police in the group.

748
00:42:47,280 --> 00:42:50,880
I'm always like, oh, you have to stop shopping, but it's hard.

749
00:42:50,880 --> 00:42:52,160
You know, don't be me.

750
00:42:52,160 --> 00:42:52,800
Don't be me.

751
00:42:52,800 --> 00:42:53,840
It's not being me.

752
00:42:53,840 --> 00:42:58,400
Yeah. So, but no, yeah, no more death piles for me.

753
00:42:58,400 --> 00:43:04,720
And yeah, I don't, I can see when it's starting to get like a little too much.

754
00:43:04,720 --> 00:43:05,760
I like my racks.

755
00:43:05,760 --> 00:43:09,280
I like my room where I have the inventory to just be to be empty.

756
00:43:09,280 --> 00:43:12,160
It's like, feels so good when there's like almost nothing in it.

757
00:43:12,960 --> 00:43:18,160
So yeah, that's the last question I got for you before I let Micah ask this question.

758
00:43:18,800 --> 00:43:21,120
So what are your grand aspirations?

759
00:43:21,120 --> 00:43:24,080
Are you planning to remain solo or do you want employees?

760
00:43:24,080 --> 00:43:27,040
Do you want a dedicated workspace outside of the home?

761
00:43:27,040 --> 00:43:27,840
What are you wanting?

762
00:43:28,720 --> 00:43:33,200
So right now I have kind of an ideal setup because although I'm in this beautiful space

763
00:43:33,200 --> 00:43:38,080
with all of these, you know, my inventory and this is literally just workspace.

764
00:43:38,080 --> 00:43:42,080
This is actually completely separate from my house, but attached to my house.

765
00:43:42,080 --> 00:43:46,880
So I have this space where I can like leave my house and all the distractions that are

766
00:43:46,880 --> 00:43:49,440
in the house and come to a space where I can just work.

767
00:43:49,440 --> 00:43:56,000
And then I have photography and unlisted inventory in the house in one room that's dedicated.

768
00:43:56,000 --> 00:43:59,680
Like when we moved to this house, I was like, these are the things I need for my business

769
00:43:59,680 --> 00:44:00,880
that are non-negotiables.

770
00:44:00,880 --> 00:44:03,280
And if it doesn't fit, then we got to keep looking.

771
00:44:03,280 --> 00:44:09,440
So at this point, I don't want to grow a whole lot.

772
00:44:09,440 --> 00:44:12,400
I have about 2300 active listings.

773
00:44:12,400 --> 00:44:19,120
And I think for the next few, you know, year or two, I don't think I want to go above 3000.

774
00:44:19,120 --> 00:44:21,840
I think that's kind of my cap.

775
00:44:21,840 --> 00:44:23,920
I would like to stay in this space.

776
00:44:24,640 --> 00:44:28,560
I had storage units when I had a death pile and that was part of my problem.

777
00:44:29,440 --> 00:44:30,720
So never again on that.

778
00:44:31,280 --> 00:44:36,400
If I, you know, needed to move to a larger space, you know, is that something I've considered?

779
00:44:36,400 --> 00:44:41,360
I have, you know, being in LA, unfortunately, everything's at a premium here.

780
00:44:42,160 --> 00:44:45,040
I actually looked for two years for an office space.

781
00:44:45,760 --> 00:44:48,240
And then when we realized we had to move, I was like, forget that.

782
00:44:48,240 --> 00:44:51,600
Let's just get a bigger house and whatever, you know, extra we have to pay.

783
00:44:52,160 --> 00:44:54,640
And I actually pay separate rent on this space.

784
00:44:54,640 --> 00:44:57,040
It's completely under my business.

785
00:44:57,040 --> 00:45:00,720
So, you know, is it more than renting a storage unit?

786
00:45:00,720 --> 00:45:02,160
Yes, but I can work here.

787
00:45:02,160 --> 00:45:04,800
I have electricity, I have air conditioning, you know, all those things.

788
00:45:04,800 --> 00:45:08,160
So yes and no.

789
00:45:08,160 --> 00:45:10,160
I mean, I've had, I've had assistance.

790
00:45:10,160 --> 00:45:12,240
I've had two assistants over the years.

791
00:45:12,240 --> 00:45:15,840
I found that mostly they just kept me from doing my own work

792
00:45:15,840 --> 00:45:20,960
and didn't really help me increase my income, which was obviously very problematic.

793
00:45:22,000 --> 00:45:27,840
I've learned a lot about adding and having employees through a lot of the talk in the group.

794
00:45:27,840 --> 00:45:32,160
I just added a new virtual assistant who is just going to draft for me.

795
00:45:33,200 --> 00:45:40,720
And so far, so good, because I would like to increase my listing, my number of listings each day.

796
00:45:40,720 --> 00:45:44,160
But part of my problem is that in order to do that,

797
00:45:44,160 --> 00:45:46,400
I probably need to spend more time sourcing.

798
00:45:46,400 --> 00:45:50,000
And if I'm spending more time sourcing, I can't do all the other stuff.

799
00:45:50,000 --> 00:45:55,600
So the fantastic part about adding her was that she came already trained.

800
00:45:55,600 --> 00:46:01,280
So I literally just have to, I had to teach her to use my software, the cross-listing software,

801
00:46:01,280 --> 00:46:05,280
and, you know, do a little bit of tweaking to the listings that she's been creating.

802
00:46:05,280 --> 00:46:08,480
But I'd venture to say her listings are better than mine.

803
00:46:08,480 --> 00:46:11,680
So that's the funny part.

804
00:46:11,680 --> 00:46:16,960
So in that way, yeah, I am considering, you know, adding people.

805
00:46:16,960 --> 00:46:19,360
You know, I also don't have to like manage her.

806
00:46:19,360 --> 00:46:20,160
She's not here.

807
00:46:21,200 --> 00:46:24,400
As long as she's doing what I need her to do, like she's not underfoot.

808
00:46:24,400 --> 00:46:28,080
She's not somebody I end up chit chatting with because, you know, there's another person here.

809
00:46:28,080 --> 00:46:30,320
I can still focus on what I need to get done.

810
00:46:30,320 --> 00:46:35,280
You know, obviously, anytime you hire somebody, there's some growing pains to get them going.

811
00:46:35,280 --> 00:46:40,400
But she's been, she actually started about a week ago.

812
00:46:40,400 --> 00:46:42,560
And so far, everything has been really, really good.

813
00:46:43,200 --> 00:46:47,520
You know, obviously, there's a little bit of a risk you run to every time you add somebody.

814
00:46:47,520 --> 00:46:51,200
You know, you need to make sure that your listings are still correct.

815
00:46:51,200 --> 00:46:53,360
You know, things aren't going up with mistakes.

816
00:46:54,400 --> 00:46:56,400
Fortunately, she's very detail oriented.

817
00:46:56,400 --> 00:47:00,080
And because she came already trained and has been working for my friend for two years,

818
00:47:00,080 --> 00:47:03,200
who is actually lists a lot of very similar things to me.

819
00:47:04,640 --> 00:47:05,760
She's already got all that.

820
00:47:05,760 --> 00:47:09,120
Like she knows how to describe flaws, like all of that kind of a thing.

821
00:47:09,120 --> 00:47:12,560
So, you know, the tough part is like, you know, she can only do it so much.

822
00:47:12,560 --> 00:47:14,560
She can do from the photos I sent her, right?

823
00:47:14,560 --> 00:47:15,440
Because that's all she's getting.

824
00:47:15,440 --> 00:47:17,280
She doesn't have the item in front of her.

825
00:47:17,280 --> 00:47:19,440
But, you know, that that has been good.

826
00:47:19,440 --> 00:47:22,480
But as far as like, do I want to have a ten thousand items store?

827
00:47:23,760 --> 00:47:24,320
No.

828
00:47:24,320 --> 00:47:27,120
I mean, I think part of it, too, is that I don't want to list.

829
00:47:29,280 --> 00:47:29,600
Young.

830
00:47:29,600 --> 00:47:32,560
I don't I don't want to list a lot of items at low dollar.

831
00:47:32,560 --> 00:47:35,840
I'd rather list fewer items for a little bit more money.

832
00:47:35,840 --> 00:47:38,800
You know, as I mentioned, I have some physical limitations and like

833
00:47:38,800 --> 00:47:41,680
as they grow, that becomes much harder for me.

834
00:47:41,680 --> 00:47:46,480
So, no, I don't want to have like I don't I don't need an empire.

835
00:47:47,360 --> 00:47:50,160
Would I like to double and triple my income?

836
00:47:50,160 --> 00:47:50,800
Sure.

837
00:47:50,800 --> 00:47:51,360
Yeah.

838
00:47:51,360 --> 00:47:56,080
But like like we talk about in the group, I'm doing it slowly and kind of.

839
00:47:57,440 --> 00:48:01,440
Anytime I add something or I change something,

840
00:48:01,440 --> 00:48:07,200
I spend a lot of time with that thing before I decide to like make another change or add.

841
00:48:07,200 --> 00:48:10,400
Like the VA thing has kind of been in my mind for a while.

842
00:48:11,600 --> 00:48:18,480
But I kind of I really just wanted to do everything myself, keep it under my control.

843
00:48:18,480 --> 00:48:21,280
But now I really want to increase because I want to increase my sales.

844
00:48:21,280 --> 00:48:24,960
And in order to do that at this point, like everything else is kind of I mean,

845
00:48:24,960 --> 00:48:27,520
I would like to increase my my sell through rate.

846
00:48:27,520 --> 00:48:28,400
That's the other thing.

847
00:48:28,400 --> 00:48:32,560
So, you know, I may start doing more discounting, more sales, things like that.

848
00:48:33,360 --> 00:48:35,280
But I needed to increase my listing goal.

849
00:48:35,280 --> 00:48:39,360
And I think that for me to try and do it on my own is hard.

850
00:48:40,400 --> 00:48:43,600
You know, to some people, 10 a day doesn't sound like very much.

851
00:48:44,240 --> 00:48:46,720
But I spend a lot more time on that 10.

852
00:48:46,720 --> 00:48:50,160
I do more cleaning and prep, you know, my photo.

853
00:48:50,160 --> 00:48:52,960
You know, I do a lot more in terms of my photos because I'm asking.

854
00:48:53,760 --> 00:48:56,560
I'm asking the buyers to pay more money for these items.

855
00:48:56,560 --> 00:49:01,200
And so I will sell something for a lot more than somebody else who has the exact same item,

856
00:49:01,200 --> 00:49:04,560
the same size and color, but looks they look it looks like they pulled it out of the bottom

857
00:49:04,560 --> 00:49:07,280
of a hamper and they're selling it for, you know, half the price.

858
00:49:07,280 --> 00:49:11,760
But people will buy mine because of presentation and because I write a better listing.

859
00:49:11,760 --> 00:49:18,320
So, you know, I hate to say I'm a little bit of a perfectionist and I'm learning to let some things

860
00:49:18,320 --> 00:49:22,160
go because there are a lot of things that are just like not that important that don't make that much

861
00:49:22,160 --> 00:49:22,800
of a difference.

862
00:49:22,800 --> 00:49:27,200
And, you know, tech had someone on his podcast a few months ago.

863
00:49:27,200 --> 00:49:31,280
And one of the things they they had mentioned and I'm looking over here because I put it on a post

864
00:49:31,280 --> 00:49:35,920
about my desk, but it was do less, but better and addition by subtraction.

865
00:49:36,480 --> 00:49:40,480
So knowing that like adding things doesn't always make it better.

866
00:49:40,480 --> 00:49:44,880
Sometimes in order to make it better, you have to subtract things.

867
00:49:44,880 --> 00:49:48,080
And so, which is hard for me, but I'm trying.

868
00:49:48,720 --> 00:49:50,240
I agree 100%.

869
00:49:50,240 --> 00:49:54,560
I get a lot of flack because I tell people I only work my Amazon business for 20 hours a week.

870
00:49:54,560 --> 00:49:59,280
So you just think, well, this person's a slacker because he's only doing it 20 hours a week.

871
00:49:59,280 --> 00:50:03,520
But then they don't realize the back end, I'm probably making double, triple the money they're

872
00:50:03,520 --> 00:50:07,200
making working 50 hours a week doing the same exact type of business.

873
00:50:07,200 --> 00:50:10,800
But I got a few rapid fire questions for you that I've written down over here.

874
00:50:11,920 --> 00:50:13,600
Poshmark, do they allow offers?

875
00:50:13,600 --> 00:50:15,520
Like, can you send offers on Poshmark?

876
00:50:15,520 --> 00:50:23,360
In fact, most sales come from offers and their offer system is what eBay built.

877
00:50:24,160 --> 00:50:28,320
They basically built it to try and mimic Poshmark's offer system.

878
00:50:28,320 --> 00:50:29,920
But yes, and there's no cap.

879
00:50:30,560 --> 00:50:32,400
People can send you an offer of any amount.

880
00:50:33,120 --> 00:50:36,960
And I would say a very large and actually I can see that in the app.

881
00:50:36,960 --> 00:50:40,640
How many or I can actually, I think I see it in Bendu.

882
00:50:41,440 --> 00:50:44,640
How many sales come in from offers versus buy it now.

883
00:50:45,360 --> 00:50:52,240
And a large, very large portion come from what about what about promoted listings on Poshmark?

884
00:50:52,240 --> 00:50:52,880
Is that a thing?

885
00:50:54,240 --> 00:50:56,960
It is, but it's not something I use.

886
00:50:56,960 --> 00:51:00,800
So they started a promoted listing program.

887
00:51:01,440 --> 00:51:06,560
I think it's been around about a year now and it's pay per click.

888
00:51:07,040 --> 00:51:08,880
So it's, yeah.

889
00:51:08,880 --> 00:51:11,600
So you're paying for clicks and impressions.

890
00:51:12,080 --> 00:51:15,120
When they first released it, there were almost no analytics.

891
00:51:15,120 --> 00:51:17,600
And so people were like, what am I paying for?

892
00:51:18,720 --> 00:51:20,720
They gave everybody a free trial.

893
00:51:20,720 --> 00:51:24,880
Like in the very beginning, you got four weeks and then they dropped it down to two.

894
00:51:24,880 --> 00:51:30,720
And then they're still pushing the two week trial and you have to put in a credit card.

895
00:51:30,720 --> 00:51:36,080
So basically what happens is after that two weeks, if you don't go in and cancel it, you just start getting charged.

896
00:51:37,120 --> 00:51:42,160
And basically what they do is they tell you, choose a budget like for the week.

897
00:51:42,960 --> 00:51:44,400
It's by the week based.

898
00:51:44,400 --> 00:51:49,600
And then they give you a suggestion based on your closet size, which is always way more than it should be.

899
00:51:51,120 --> 00:51:54,000
And then, and that's literally the only thing you have control over.

900
00:51:54,000 --> 00:51:58,400
You can't control what gets promoted, how it gets promoted, where it gets promoted.

901
00:51:59,120 --> 00:52:01,600
And all the promotion is inside the app.

902
00:52:01,600 --> 00:52:03,840
So there's no outside advertising.

903
00:52:03,840 --> 00:52:15,600
So basically like eBay, the promoted listings are coming up on the top, but they're also showing up in searches that isn't even remotely related to what the buyer searched.

904
00:52:15,600 --> 00:52:17,600
So in that way, it's useless.

905
00:52:18,480 --> 00:52:21,920
I told them, and I've had a couple of meetings with Poshmark about it.

906
00:52:21,920 --> 00:52:28,480
I talked to them about it at Poshfest and I told them that I will not be using it until it's a pay if the item sells.

907
00:52:28,480 --> 00:52:30,480
I am not paying for clicks and impressions.

908
00:52:30,480 --> 00:52:32,480
I can't make money off of advertising.

909
00:52:33,040 --> 00:52:36,320
So I have very, very strong feelings about it.

910
00:52:36,320 --> 00:52:38,320
And I did the two week trial.

911
00:52:39,200 --> 00:52:45,200
I did the two week trial and then I paid for two weeks just to see, because I felt like two weeks, I couldn't really get anything in two weeks.

912
00:52:45,200 --> 00:52:52,240
In the first week, they claimed, I think it was a couple hundred dollars in sales.

913
00:52:52,240 --> 00:52:55,280
And this is the other reason why I have a problem with it.

914
00:52:55,280 --> 00:53:03,440
Five, I think I had five sales and four of those, I had already had communications with the buyer prior to the item selling.

915
00:53:03,440 --> 00:53:06,240
And then they claim the item sold from the promotion.

916
00:53:06,240 --> 00:53:08,240
So that was a huge thing for me.

917
00:53:08,240 --> 00:53:16,480
But the analytics have gotten a little bit better, but again, you have no control over what gets promoted and where.

918
00:53:16,480 --> 00:53:27,680
And from a buyer's perspective, what I see is I search for something and the promoted listing, one or two or three of them will just keep showing up as I'm scrolling the same ones.

919
00:53:27,680 --> 00:53:30,640
It's like I didn't want it then and I don't want it now either.

920
00:53:30,640 --> 00:53:32,640
So you can show it to me a thousand times.

921
00:53:32,640 --> 00:53:34,000
I don't want that.

922
00:53:34,000 --> 00:53:38,320
So I think people are paying for it, thinking that they're getting some kind of priority.

923
00:53:38,320 --> 00:53:41,600
But the reality is like it's not really doing anything.

924
00:53:41,600 --> 00:53:46,960
And what was crazy was in the last week, I didn't I don't think I made any sales from it.

925
00:53:46,960 --> 00:53:55,360
So on the fourth week, I turned it off and like three days later, I had like a huge influx of sales.

926
00:53:55,360 --> 00:53:57,920
And I thought that was a bit strange.

927
00:53:57,920 --> 00:54:02,080
People have reported other things like, oh, I turned it off and my sales dried up.

928
00:54:02,080 --> 00:54:04,960
But my question is always like, what else did you change?

929
00:54:04,960 --> 00:54:05,840
Have you been listing?

930
00:54:05,840 --> 00:54:08,000
Did you list every day during those four weeks?

931
00:54:08,000 --> 00:54:18,080
Like, you know, so I will never use it until they change it to a model like eBay's, which is, you know, you pay when the item sells.

932
00:54:18,080 --> 00:54:20,800
Does Poshmark have like the algorithm like you're talking about?

933
00:54:20,800 --> 00:54:22,080
You got to list like every day.

934
00:54:22,080 --> 00:54:25,440
Like, well, they hate you like eBay does if you don't list every day.

935
00:54:25,440 --> 00:54:30,960
So I think it's a little less sensitive in terms of like daily listing.

936
00:54:30,960 --> 00:54:35,600
But just like any app, it wants to be fed regularly.

937
00:54:35,600 --> 00:54:39,200
And so you can keep sharing the same items over and over and over again.

938
00:54:39,200 --> 00:54:43,520
And if you never put anything new in, your sales are going to go like this.

939
00:54:43,520 --> 00:54:46,000
Like that, that is how they all work.

940
00:54:46,000 --> 00:54:48,400
It's just they do have an algorithm.

941
00:54:48,400 --> 00:54:52,000
I don't think it's as sensitive as the eBay algorithm.

942
00:54:52,000 --> 00:54:59,600
The one thing we've always been told is that the algorithm is always changing, but we will never know what it is, which is the same thing as eBay.

943
00:54:59,600 --> 00:55:00,320
They're all like that.

944
00:55:00,320 --> 00:55:00,560
Right.

945
00:55:00,560 --> 00:55:03,360
But again, I can only control what I do.

946
00:55:03,360 --> 00:55:10,400
And if I know that I'm listing every day and that is making me sales every day, then that's what I'm going to keep doing.

947
00:55:10,400 --> 00:55:16,640
And I see so many people complaining on social media that their sales dried up, but then they say they haven't listed anything in a month.

948
00:55:16,640 --> 00:55:18,640
And it's like, I don't I don't know what you want.

949
00:55:18,640 --> 00:55:21,440
Like that's not how these things work.

950
00:55:21,440 --> 00:55:23,920
You know, so is it a sensitive?

951
00:55:23,920 --> 00:55:24,640
Probably not.

952
00:55:24,640 --> 00:55:26,560
Does it want to be fed regularly?

953
00:55:26,560 --> 00:55:27,120
Yes, it does.

954
00:55:27,120 --> 00:55:31,280
Does this Poshmark have feedback?

955
00:55:31,280 --> 00:55:34,880
Not really.

956
00:55:34,880 --> 00:55:38,160
Or feedback in terms of the buyer to the seller feedback, you mean like.

957
00:55:38,160 --> 00:55:39,280
Like you got a number, right?

958
00:55:39,280 --> 00:55:44,560
eBay's got that little silly number like, oh, Johnny B is always like, oh, I got a thousand feedback, three thousand feedback.

959
00:55:44,560 --> 00:55:47,840
Like, oh, so there is feedback.

960
00:55:47,840 --> 00:55:49,440
It is not.

961
00:55:49,440 --> 00:55:51,040
It is not the same as eBay.

962
00:55:51,040 --> 00:55:57,280
Basically, it's so when the when the buyer buys something, they can they can rate.

963
00:55:57,280 --> 00:56:00,400
They don't have to just like on, you know, it's on a star basis.

964
00:56:00,400 --> 00:56:08,000
So one to five stars, then there's places for like things that you can improve and like a comment, which we call love notes.

965
00:56:08,000 --> 00:56:14,560
So if you put in a five star rating, your love note shows up in your like your about page.

966
00:56:14,560 --> 00:56:21,360
So people can go there and see like, you know, how many love notes you have, what people have written in those love notes.

967
00:56:21,360 --> 00:56:24,720
But they can't see anything less than five stars.

968
00:56:24,720 --> 00:56:30,800
Some buyers have gotten savvy and they'll leave you five stars and then write you a negative, but you can remove those.

969
00:56:30,800 --> 00:56:37,120
So that's the only thing you can remove because you can only remove love notes with five star ratings.

970
00:56:37,120 --> 00:56:38,880
Everything else, no one sees.

971
00:56:38,880 --> 00:56:45,680
So basically, like it doesn't really matter, but like you have a five star rating.

972
00:56:45,680 --> 00:56:53,600
If you get enough bad reviews, your rating starts to go down and that is visible if they go into your like about page.

973
00:56:53,600 --> 00:56:57,840
But just shopping like it doesn't come up in your closet title or anything like that.

974
00:56:57,840 --> 00:57:03,360
I mean, I even with all the sales that I've had, I have still a five star rating.

975
00:57:03,360 --> 00:57:05,280
Like, I'm very proud of that.

976
00:57:05,280 --> 00:57:06,160
Does it mean anything?

977
00:57:06,160 --> 00:57:06,800
Not really.

978
00:57:06,800 --> 00:57:14,160
I mean, it's not like it is on eBay where somebody might not buy from you if they go in and see you had like a lot of negatives in the last six months.

979
00:57:14,160 --> 00:57:20,480
So so on the same line, are metrics as important on Posh as they are eBay?

980
00:57:20,480 --> 00:57:23,520
Like if you don't ship, what happens?

981
00:57:23,520 --> 00:57:35,520
Um, well, if you know they aren't as important, there's no like because there's no, you know, top rated versus, you know, above standard versus below standard.

982
00:57:35,520 --> 00:57:37,920
Like there isn't any of that on Poshmark.

983
00:57:37,920 --> 00:57:42,800
So, you know, I think on the back end, it might affect you.

984
00:57:42,800 --> 00:57:46,480
Like, I do think that Poshmark is saying like this person doesn't takes a week to ship.

985
00:57:46,480 --> 00:57:49,040
We're not just going to like show their items to everybody.

986
00:57:49,040 --> 00:57:55,600
So and there is also there is a back end closet score, which we can't see.

987
00:57:55,600 --> 00:57:57,600
We don't know what affects the score.

988
00:57:57,600 --> 00:57:59,280
Like there's a lot of rumblings.

989
00:57:59,280 --> 00:58:03,360
People think they know what about it, but like it doesn't really do a whole lot.

990
00:58:03,360 --> 00:58:12,560
So it's not like, you know, if you take a long time to ship or you never ship, you get penalized, which is actually a problem in my opinion, because there's a lot of abandoned closets on Poshmark.

991
00:58:12,560 --> 00:58:17,360
And the problem, as we all know, is that somebody will go in and buy something from one of those abandoned closets.

992
00:58:17,360 --> 00:58:22,560
It never gets shipped and they don't just not buy from that seller again.

993
00:58:22,560 --> 00:58:25,600
They don't buy on Poshmark again, which is a problem.

994
00:58:25,600 --> 00:58:34,640
So we have been asking literally for years to do what Mercari does, which is if there has been no activity after 30 days, just shut it down.

995
00:58:34,640 --> 00:58:44,240
Like you can just keep it there, but hide the listings so people can't buy them because it leaves a negative experience for a lot of people.

996
00:58:44,240 --> 00:58:46,560
To me, a sale is like a bomb.

997
00:58:46,560 --> 00:58:48,320
It's like a ticking bomb.

998
00:58:48,320 --> 00:58:52,960
When a sale comes in, I want that bomb out of my hands as quickly as possible.

999
00:58:52,960 --> 00:58:59,200
I will ship same day if I have not gone to the post office, I'm packing that and shipping it with my stuff.

1000
00:58:59,200 --> 00:59:12,560
So, you know, there are unfortunately so so the whole moms or whatever selling the clothes from their closets, it's a pro and a con, because a lot of those people, they're not on the app regularly.

1001
00:59:12,560 --> 00:59:14,640
They're not shipping their orders in a timely manner.

1002
00:59:14,640 --> 00:59:15,680
They don't know how to ship.

1003
00:59:15,680 --> 00:59:26,080
You get like packages that have like items rolled in a ball, like just stuffed in a Polly mailer that's like recycled from like the Amazon order that they got that has like a bunch of tape on it because it had holes in it.

1004
00:59:26,080 --> 00:59:31,360
Like or, you know, the items come reeking of perfume or what have you like or pet hair.

1005
00:59:31,360 --> 00:59:33,840
I have gotten a lot of things with pet hair.

1006
00:59:33,840 --> 00:59:41,440
Like, so so that that is, you know, it's an issue and people don't seem to understand that, like, when you do that.

1007
00:59:41,440 --> 00:59:51,520
You're not just affecting you, you're affecting everyone because that buyer is not going to come back to the platform because they had a bad experience with you.

1008
00:59:51,520 --> 00:59:58,400
So, you know, I think that there are a lot of things that they could be doing better to make the buyer experience better.

1009
00:59:58,400 --> 01:00:05,520
Again, I can only do what I can do to control, you know, so I make sure that my buyers are as happy as possible.

1010
01:00:05,520 --> 01:00:17,120
And when somebody tells me they're brand new, like this is the first purchase they're making on Poshmark, if they've told me that before I ship their item, you can bet that package is going to be even nicer than it would if it was just me.

1011
01:00:17,120 --> 01:00:21,200
But I get comments all the time about, oh, my packages look so professional.

1012
01:00:21,200 --> 01:00:29,640
Everything is clean and like and literally all I do is put in a plastic Polly mailer, stick a thank you sticker on it and shove it in a tie back envelope and off it goes.

1013
01:00:29,640 --> 01:00:32,120
But everything is folded neatly.

1014
01:00:32,120 --> 01:00:33,320
You know, there's no lint.

1015
01:00:33,320 --> 01:00:34,440
There's no dog hair.

1016
01:00:34,440 --> 01:00:40,440
There's no odors like, you know, I clean everything like, you know, there's a lot of debate about cleaning, right?

1017
01:00:40,440 --> 01:00:42,360
We're supposed to clean things for eBay.

1018
01:00:42,360 --> 01:00:44,440
Well, we have to clean things for Poshmark, too.

1019
01:00:44,440 --> 01:00:49,160
Like, I want my buyer to have an experience like I would want to have.

1020
01:00:49,160 --> 01:00:51,920
So that's how I do everything.

1021
01:00:51,920 --> 01:00:53,680
It's it is makes you wonder, right?

1022
01:00:53,680 --> 01:00:59,400
Like if people are like, oh, my God, this is beautiful packaging and you're like doing just like what you would assume is the bare minimum.

1023
01:00:59,400 --> 01:01:01,600
You're like and I try to get this over to people.

1024
01:01:01,600 --> 01:01:03,680
I've talked about it before in the podcast.

1025
01:01:03,680 --> 01:01:08,880
If somebody ships something in a pizza box on eBay, that customer is gone forever.

1026
01:01:08,880 --> 01:01:13,000
So, yeah, it sucks for you know, you might be like, oh, look, that's funny.

1027
01:01:13,000 --> 01:01:20,200
But at the end of the day, like they're never going back on like I'm not ordering off eBay if someone sent something in a DiGiorno box like ever again.

1028
01:01:20,200 --> 01:01:22,960
And I do think there is something to be said.

1029
01:01:22,960 --> 01:01:26,600
Hot take incoming. We need way higher standards across the board.

1030
01:01:26,600 --> 01:01:29,160
I saw an Amazon and they don't play that crap.

1031
01:01:29,160 --> 01:01:30,560
You get a refund for any reason.

1032
01:01:30,560 --> 01:01:31,600
You can't do nothing about it.

1033
01:01:31,600 --> 01:01:34,040
And if you mess around a little bit too much, guess what?

1034
01:01:34,040 --> 01:01:36,280
You're out the door quicker than you got in the door.

1035
01:01:36,280 --> 01:01:38,680
So I do think that is, I guess, kind of the benefit.

1036
01:01:38,680 --> 01:01:45,680
And it kind of keeps a lot of the slackers away because let's face it, the people doing this stuff, they don't care.

1037
01:01:45,680 --> 01:01:48,120
They don't care about their they don't even realize it's a business.

1038
01:01:48,120 --> 01:01:49,600
They list this stuff up.

1039
01:01:49,600 --> 01:01:53,000
They could care about anything else besides that money hit in their bank account.

1040
01:01:53,000 --> 01:01:57,120
So it is at the end of the day, without customers, none of these platforms exist.

1041
01:01:57,120 --> 01:02:05,440
But on the other side of it, eBay, Poshmark, they don't want to lose sellers because all of a sudden now, hey, we expect you.

1042
01:02:05,440 --> 01:02:08,320
Right. You sell something on Amazon, you ship it yourself.

1043
01:02:08,320 --> 01:02:10,600
It's it's got to be an unbranded packaging.

1044
01:02:10,600 --> 01:02:12,120
They don't want it in any kind of box.

1045
01:02:12,120 --> 01:02:13,960
It's got any kind of label on it.

1046
01:02:13,960 --> 01:02:23,720
And if these other platforms do it, you kind of push away the smaller sellers, which in turn are paying the fees, a lot of the promoted fees, a lot of the source subscriptions.

1047
01:02:23,720 --> 01:02:28,480
I get it, but I do think there at some point there has to be a conversation of all right.

1048
01:02:28,480 --> 01:02:32,920
Anybody can be a reseller, but we still need to have some standards across the board here.

1049
01:02:32,920 --> 01:02:40,320
And I do think whatever platform kind of jumps on this first, we'll see an influx of more customers because everything's going to be better.

1050
01:02:40,320 --> 01:02:45,280
Right. If we have certain standards, higher standards for sellers and every experience with customers should be better.

1051
01:02:45,280 --> 01:02:53,040
I do think whoever kind of hops on that first, whether it's Macari, Depop, Etsy, eBay, I think it's going to be a huge benefit to that platform.

1052
01:02:53,040 --> 01:02:58,480
I hate, you know, like I whenever I buy something on eBay, I'm just like, what is this thing going to show up?

1053
01:02:58,480 --> 01:03:00,480
And it's just like, I'm just waiting for it.

1054
01:03:00,480 --> 01:03:02,120
I'm like, it's going to be a disaster.

1055
01:03:02,120 --> 01:03:04,280
And that's the label on the product.

1056
01:03:04,280 --> 01:03:07,120
Yeah, I've gotten a lot of bad packages recently.

1057
01:03:07,120 --> 01:03:13,000
And it's just like, how, how, like, how can you ship like this and think it's OK?

1058
01:03:13,000 --> 01:03:15,440
Like, this is it just doesn't.

1059
01:03:15,440 --> 01:03:19,480
And here's my thought, because I 100 percent agree with you.

1060
01:03:19,480 --> 01:03:22,480
My thought is this. Have you ever received a package in the mail?

1061
01:03:22,480 --> 01:03:26,520
Because if you've ever received a package in the mail, you know what's acceptable.

1062
01:03:26,520 --> 01:03:34,240
Right. Even like most bare bones companies like take Nordstrom, for example, and people will consider Nordstrom like a luxury department store.

1063
01:03:34,240 --> 01:03:37,640
Your item comes in a poly bag in an unmarked box.

1064
01:03:37,640 --> 01:03:42,440
And usually there's not even any dunnage like, but it's arriving in one piece.

1065
01:03:42,440 --> 01:03:47,320
It's clean. It's in the condition that it was like it's so simple.

1066
01:03:47,320 --> 01:03:49,200
It's not hard. That's the thing.

1067
01:03:49,200 --> 01:03:53,840
Like if it was difficult, I would understand, you know, especially on Poshmark,

1068
01:03:53,840 --> 01:04:00,720
because all of the packaging you can use for Poshmark is free because we only ship priority.

1069
01:04:00,720 --> 01:04:05,600
So there's no excuse. You don't need to use you don't need to recycle a box.

1070
01:04:05,600 --> 01:04:09,680
Just go to your post office and grab a piece of USPS.

1071
01:04:09,680 --> 01:04:12,800
You don't have to go to the post office. You could have it delivered to you.

1072
01:04:12,800 --> 01:04:19,040
Yeah, but you're really well, that's what I do. But, you know, if you're not a world by not recycling, Rachel.

1073
01:04:19,040 --> 01:04:24,400
Shame, shame. I do recycle my boxes for eBay, but I have standards for what those boxes look like.

1074
01:04:24,400 --> 01:04:28,880
They need to be clean. You know, they need to not have holes in them and be falling apart.

1075
01:04:28,880 --> 01:04:32,160
You know, but I do. I'm big on recycling.

1076
01:04:32,160 --> 01:04:37,680
But, you know, on the flip side, for a long time, Poshmark was encouraging people to put more packaging,

1077
01:04:37,680 --> 01:04:43,440
like, you know, wrap it in tissue, put a bow on it, include free gifts.

1078
01:04:43,440 --> 01:04:50,960
And I did that for a long time. And I was like, I'm going to stop and see what happens.

1079
01:04:50,960 --> 01:04:55,920
And you know what happened? Nothing like you ate all the free candy you were selling.

1080
01:04:55,920 --> 01:05:03,520
And that's what happened. But I have had a few people give me four star ratings because my I didn't put any unicorns and rainbows.

1081
01:05:03,520 --> 01:05:12,400
Yeah, you know what? I want my candy with my clothes, you know, but but it's so simple to do.

1082
01:05:12,400 --> 01:05:18,880
You really can do the least and still make the experience for the buyer. OK.

1083
01:05:18,880 --> 01:05:26,000
Like, it doesn't have to be a luxury experience, but like maybe just fold the item before you put it in.

1084
01:05:26,000 --> 01:05:32,560
Like I I ordered three items off of eBay. I was sniping some items.

1085
01:05:32,560 --> 01:05:39,680
I snipe three items from one seller. And she was clearly she even mentioned in her listings that she was like listing stuff from her closet.

1086
01:05:39,680 --> 01:05:43,760
OK, fine. I could see there was pet hair on the things in the pictures.

1087
01:05:43,760 --> 01:05:45,680
They literally look like she pulled out of her hamper.

1088
01:05:45,680 --> 01:05:53,600
Now, as a as a fellow reseller, knowing what I was going to do with those items, that's good for me because no one else wants those items.

1089
01:05:53,600 --> 01:05:58,400
But I know I can bring those home and clean them and present them in a better way.

1090
01:05:58,400 --> 01:06:08,720
I received the package two days ago and literally she had taken a Polly mailer and just balled up the items and stuffed it in.

1091
01:06:08,720 --> 01:06:13,040
So all three items were totally wrinkled.

1092
01:06:13,040 --> 01:06:25,360
One was covered in pet hair and like it was and I'm just thinking, thank God, I'm that this did not go to an actual buyer, like a real end user.

1093
01:06:25,360 --> 01:06:29,520
You're a humanitarian. You saved that reseller.

1094
01:06:29,520 --> 01:06:32,280
I mean, I received shoes once.

1095
01:06:32,280 --> 01:06:42,240
One hundred and fifty dollars. No, actually, I think the retail was over two hundred dollars for these shoes. Another snipe. She put them in a box that was too shallow and put them standing up instead of like, you know, sideways.

1096
01:06:42,240 --> 01:06:49,000
And the backs of both shoes were completely crushed because when she closed the box, not a shoe seller and I know that there was also no wrapping.

1097
01:06:49,000 --> 01:06:54,480
They were new buck and they were literally just put in a cardboard box. No plastic.

1098
01:06:54,480 --> 01:07:06,960
Anybody can do this. Anybody can sign up today and sell today. That is the big problem with the reselling world in general, because it's like you should have to sit through a tutorial on how to do it well.

1099
01:07:06,960 --> 01:07:14,760
Yeah, I mean, Amazon, Amazon, they make you have a video call. They make you do all this stuff like it's it's brutal to start on Amazon.

1100
01:07:14,760 --> 01:07:20,840
And I'm kind of glad that I am focused over there because a lot of the riff raff goes away pretty fast. But we're going to wrap it up here, Rachel.

1101
01:07:20,840 --> 01:07:27,360
Where can people find you? I usually ask this before, like, we start recording and I forgot because I was I was a minute late.

1102
01:07:27,360 --> 01:07:32,840
Johnny was about to call me on the phone and I got cats. I got to change cat litter in the morning, dude.

1103
01:07:32,840 --> 01:07:36,840
So like, you got to call me some slack here. So where can people find you, Rachel?

1104
01:07:36,840 --> 01:07:41,120
Those cats are high maintenance. I am raised rack pretty much everywhere.

1105
01:07:41,120 --> 01:07:53,920
R.A.S.S. R.A.C.K. on Instagram, on Poshmark, on eBay. I'm not a big social media person, although I'm thinking about maybe like giving my Instagram account a little attention.

1106
01:07:53,920 --> 01:07:59,800
But, yeah, same across the board. And yeah, that's that's the best way to find me.

1107
01:07:59,800 --> 01:08:02,120
All right, Rachel, all the links for that will be down below as well.

1108
01:08:02,120 --> 01:08:07,160
Pinned in the comments section and in the description, we appreciate you sharing your Poshmark knowledge with us today.

1109
01:08:07,160 --> 01:08:13,960
And we're looking forward to see, you know, what 20 listings a day looks like for you and probably revisit probably a year or two and kind of see where you're at from here.

1110
01:08:13,960 --> 01:08:17,880
So thanks for coming on with us today. Thank you for having me.

1111
01:08:17,880 --> 01:08:21,480
Thanks for listening to another episode of the Resellers Mindset podcast.

1112
01:08:21,480 --> 01:08:28,760
Today's full episode and all previous episodes are available to all YouTube members, along with a weekly Zoom call and private discord.

1113
01:08:28,760 --> 01:08:37,400
Head on over to YouTube dot com backslash to use book guy and consider joining for as little as two ninety nine a month.