Welcome back to another episode of the Resellers Mindset Podcast.
My name is Mike, also known as the used book guy on YouTube,
along with my friend and fellow full-time reseller, Johnny B.
We help people start and grow their reselling businesses from the ground up.
We also have a weekly zoom call and private discord for all YouTube members.
Head on over to youtube.com backslash use book guy to join the channel and gain
access to the full length podcast zoom call and private discord today.
Let's get into this week's episode.
What is up everyone? Welcome into another episode of the Resellers
Mindset Podcast, Mike next to Johnny.
And we have a special guest this week.
We have Rachel Poshmark and eBay seller.
So for me, I am clueless when it comes to Poshmark.
I've never even listed a single thing.
So I'm excited to kind of jump into that platform and what it looks like to kind
of be successful over there.
So Rachel, thanks for coming on and give us a little bit of an introduction.
And then me and Johnny, I'll kind of just take it away.
Great.
Well, thank you for having me.
Good morning.
Yeah, so I've been selling on Poshmark full time since 2017, but since 2016.
And I basically was I was in a job.
I wasn't very happy and that wasn't really working and was trying to figure out like
how to, you know, make money.
And I was like, oh, how can I monetize my shopping habit?
Because I love to shop and I didn't need any more clothes or shoes or handbags or
any of that.
So I in 2016, I started selling and it kind of just took off from there.
I had a little help and within six months, I was, you know, doing pretty well and.
Quit the job I was doing.
I was actually working in finance at the time and I was a licensed financial
advisor and I spent a lot of time doing paperwork, which I really don't enjoy.
And very little time doing the part I really did enjoy, which was helping people
sort of solve their financial woes and get their financial goals.
And I have a very deep background in retail sales.
I worked in the high end furniture industry and I managed furniture stores
for many years.
So like I really understood like how to sell and, you know, obviously doing it
online was a little bit different.
But yeah, so I got into Poshmark and pretty quickly found that I really like
doing it and it was a good way to make money.
And yeah, so what?
Here I am.
I didn't even know.
You know what year Poshmark started?
Yeah, I think 2012 was actually the date that it started.
And in 2013, someone sent me an invite.
You know how people do, oh, I signed up for this new thing.
I'm sending you an invite sign up.
So I signed up.
So if you look at my account, it actually says that I've been a member since 2013,
but I don't think I actually opened the app until 2016.
Like I literally didn't even open it.
So in 2016, when I was like looking for a way to make money, I don't know.
Maybe there was a lot of I think there were a lot of rumblings about Poshmark at
that time, because a lot of people I talked to all joined in that year.
They all started selling in 2016, like no matter what it says on their account.
So that must have been a time when maybe they were doing a lot of advertising in
that sort of thing.
And it was unusual for me because I tell people one of the things about Poshmark
that makes it really different than pretty much any other platform is that it's
actually a social media site where people sell stuff.
It's it's I mean, yes, it was born as a place to sell things.
Maybe, you know, you're cleaning out your closet and you just want to like get a
little money back for the things you've spent money on.
So, you know, that's it was really designed for like, you know.
Women who just wanted to like recoup some of their funds on the things they've
shopped for that they don't wear.
But it has has and had used to have more a little maybe a little less now, this
huge social component, which is like in real life events like Posh and Sips and
Posh and Learns and Posh and Coffee, where people like Poshmark would send you a
swag bag and you would have an event in your local area and you would invite
invite other Poshmark sellers and you'd all get together and hang out.
But then inside the app, there's this big social component because unlike any
other app, there's this sharing part, right?
You have to share your your listings to keep them sort of fresh and at the top
of the feed.
And while people don't really shop from the feed, sharing is an important part
of the app.
It always has been whether it always will be or not, I don't know.
It's the one thing people dislike about it, but it's also the one thing that
makes the app so unique, unlike any other app.
So I am not a big social media type person.
So for the first six months, I didn't have any clue.
Like, I didn't know that I was supposed to be sharing and I would just list stuff
and then, you know, I'd sell some things.
And and then I went to what I guess was I think it was there very or it was either
the first or second Poshmark Posh Fest, which is like their annual convention, if
you will, was here in L.A.
And I thought, well, you know what, if I'm going to do this, I should go.
And since it's here in L.A., I don't have to buy an airline ticket.
I don't have to stay in a hotel.
I can just drive down there, go to this thing, you know, just I'm just out the money.
It's going to cost me to go to this thing.
And then was like, you know, if I'm serious, maybe this is something I should do.
And I met somebody there who was at the time she was like one of the O.G.
Poshers like she'd been on it since the app started.
And she was really into like teaching other people how to use the app.
And she I remember her her username was Queen Mum.
I don't think she does much these days, but she used to put out Q tips on the app,
which were like little tips on how to increase sales, you know, best practices.
So this was like way before like, you know, any of this kind of stuff was happening,
any of the the groups that you see now that have formed to like teach other sellers
how to like be better.
She was already doing that.
And I happened to lay had a thing where you could sign up for a closet consultation
because on Poshmark, your store is called the closet.
Because again, you know, goes back to like taking the stuff from my actual closet
and putting it in my closet on Poshmark for others to see.
And so she they were doing closet consultations at Poshfest.
And I thought, well, I don't really know what I'm doing.
I guess I should sign up for one of those.
And all the other people's forms were full, like they'd already all been signed up for
because I kind of just like wander.
I went by myself, so I didn't like know anybody or anything signed up for a closet consult
with her, which lasts about 10 or 15 minutes.
And I had 1700 followers on the app totally organically for like the six months I'd been
on, which is not great.
You know, like I I started selling at the end of March and that was in October.
And by January of the following year, I had gone from 1700 followers to 35000 followers.
And I was selling pretty regularly all because of what I learned from her in this very itty bitty
amount of time.
So that kind of launched my OK, well, I guess I'm going to maybe like really try and do this.
And in early 2017 was when I just I quit finance.
I was like, you know what?
This isn't working.
I got into the industry in kind of a strange way and I wasn't really very happy.
And that was when I decided to kind of go all in, if you will.
So I need more an insight on like this this following thing.
Like you're saying it's like a social media platform.
So yeah, the eBay has like you can follow the store right on eBay.
I know a lot of eBay sellers try to get people to follow their stores.
They can send coupons and things like that.
So the followers, basically, they don't necessarily have to buy something from you.
They can just follow your closet.
I'm curious, you know how many followers you have like today?
Like, yeah, I think I'm at six hundred thousand, I think something like that.
And so, yeah, I of course, one million, you know, I'll always try to get to one million.
But yeah, I mean, that is a huge component, like because they're one of the bank.
One let me go back a little bit.
One of the things that she had one of the tips she had shared with me,
which I still share with others today because I think it was
another one of those things that really made a huge difference besides,
you know, the following and unfollowing.
But one of the things she told me was that when you're brand new and you don't have your own
followers and like you don't have a lot of sales and you're just kind of trying to get started,
is that you can use the following in the sharing to harness the power of sellers
who have a lot more followers than you do.
And so what she told me was go in the app and find people who have a lot of
followers and share like five to ten items in a block from their closet.
And then in the feed, it's going to show up that you've shared a bunch of things in a row.
So you'll be like a big block in their feed instead of being just like, you know,
people share stuff on the app, you know, on the app and the feed one at a time.
So you get a lot of like onesie onesie onesie twosies, things like that.
But she was like, go share a block.
And what will happen is that user will then share your closet and your listings to their followers.
So when they share another seller's items, it goes to their followers.
And so, you know, I would I would pull up people like twenty thousand,
thirty thousand, fifty thousand, you know, whatever.
And I would I would do what she said.
And I think that was one of the main reasons I got so many followers in such a short period of time.
But also, you know, as you do that, those people are now following you.
So when you post new stuff, they see it in their feet.
So that was a thing that I did really early on.
I don't really do it anymore because I'm at a point where like I I'm pretty hands off with the app.
I have, you know, automation for most things because I don't have time to, you know,
be doing this all day.
But yeah, so so the follower count, while it's important, it's not like the end all be all,
because the reality is lots of people buy things without even ever following you because,
you know, just like eBay, there's a search bar, you go and you search for what you want.
And then you can scroll through, you know, to see what, you know,
who has what you want and that kind of a thing.
So but the constant sharing and following is like what makes it a social media app.
There's also a lot of like commenting.
So like, unlike eBay, like no one is, you know, no one's sending you a message on eBay just to like
chit chat or tell you like your items are great or your closet is great or like come to this event
or go to that event or none of that happens really on any other app.
But Poshmark has had that, you know, it's it's inside of the items.
So like people will comment on items.
There's just like a comment box basically under every item.
And you can talk about stuff and and people would make posts that were literally just for.
Conversing, if you will, or like sharing information.
I can't even begin to imagine.
Right.
Old New World, Mike.
No, I could see the questions now about selling on Amazon on the random T shirt that I have listed
on Poshmark like, hey, how do I do this?
Like that it sounds does sound like it can be very time consuming, like you're like you're saying.
And I think months ago, I heard a lot of chirping on the YouTube realm of reselling saying, oh,
you got to share your closet all the time.
It's kind of a grind and things like that.
So it is that is a good thing when you first grow in.
Right.
You're going to have to put in the time yourself.
But once you get there, you got to start finding ways to kind of get out of that a little bit
because you would literally sit there all day long, just sharing and responding to people telling you
to go to this meetup where they got a question about this.
That's I mean, kudos to you.
Yeah.
When I got to about three hours a day of sharing, my husband was like I was on my phone all the time.
He's like, what are you doing?
And I'm like, I'm sharing.
He's like, this is ridiculous.
You can't do anything else.
I hired a VA.
And so I hired somebody who was in Bangladesh and he used to share my closet for me.
He worked for me for about two years.
So, you know, good bit before I decided to just kind of automate everything because of the cost.
And also, like I just needed something that I could control a little bit more.
He was great.
And I was thankful that I had him when I had him.
But yeah, it very time consuming.
But now you can actually share like back then it was literally one at a time.
Now you can actually select a large number and share them all at once.
You still have to choose them, but you don't have to open each one.
Like before you would have to open each one and share it.
And each one and share it.
Yeah, it was real pain in the butt.
On the listing side of things, how does it compare to an eBay listing?
Is it more or less time consuming or is it completely just different?
It is way faster.
It's a much simpler listing form.
Like when I first started, there were only four picture slots, which was like crazy.
Like, you know, we all think back to like, oh, when eBay first started,
people had to like send each other money in the mail.
And now it's like, oh, there were only four slots for pictures.
But yeah, there were only four pictures slots, but the form is very simple.
It's a title.
It's a description.
You know, a handful of item specifics like size, color, category,
and whether the item is like a new or pre-owned.
And that's kind of it.
So it's really, really, really fast to create a listing.
But and for years, I did everything from my phone, everything, absolutely everything.
It wasn't until I got cross-listing software so that I could list on eBay and Mercari that
I really started working from the computer.
And so that was pretty game changing.
But yeah, in terms of eBay versus Poshmark, it's like Poshmark is like this much and eBay is like
you know, it's yeah.
So that was a little bit of a stretch.
But I will say that though I really just started selling in earnest on eBay about two years ago,
my eBay account is from 2002.
So it's quite old.
And I had feedback already as a buyer, which was a benefit.
I think when I started, it wasn't like I had that big fat zero feedback and like nobody,
people didn't trust me, everything like that.
I just kind of started selling right away when I listed on eBay.
So yeah.
So how is the customer support on eBay to Poshmark split?
That's a good question.
You know, it's gone up and down over the years.
It's email only or messaging, messaging and email only.
So there's no, you can't call anybody, which has always been kind of a thorn in all of our sides
because sometimes there are issues that are a little more complicated that it would just be
so much easier and faster if you could talk to a human being.
But they did add a couple of years ago, like dedicated support for Posh Ambassador to,
or it might be for all Posh Ambassadors.
So no, actually, I think it's just for Posh Ambassador to.
So like we have a dedicated supposedly email address we can send stuff to that has like a
different team and they're supposed to give priority.
So, but pretty much otherwise, everything is kind of in the app, which is really hard.
You know, if there's an issue, it's really also quite difficult, like to solve issues where like
maybe you sent somebody the wrong item or something like that, because like you don't have the ability
to just send the customer like another label or to ship.
I mean, I have shipped outside the app on my own dime just because for me, customer service is like
top, top, top priority.
Like I want my customers to be happy.
If that means I have to buy a label and ship something priority on my own dime, I will do that.
If I need to, the tough part is, is like, you know, you don't really want to do much like eBay.
You don't want to do anything outside the app because, you know, there's an issue.
Like you don't have that support on the flip side.
You know, it's tough because a lot of people are like, oh, there's no help for sellers and buyers.
Oh, there's no help for like everybody's complaining, right?
But in reality, Poshmark, I think up until it went public and then private again, was like,
went public and then private again, was actually pretty buyer cent.
I mean, pretty seller centric.
Like they really were trying to keep sellers happy.
You know, obviously they need buyers to keep the app running.
But, you know, in that regard, I would say that, you know, you would send a message and within 24 hours,
you would get some kind of a response from somebody who could help you.
So, you know, I can honestly say like these days, yeah, it's slower than I would like it to be a lot of times,
but it's not the worst.
It could be worse.
Do I wish there was a phone number I could call sometimes to solve an issue?
Like recently, I accidentally sent a buyer someone else's like,
I sent them their item and then I must have duplicated the label and I sent them someone else's item.
And now trying to get that solved.
I mean, fortunately, we got it worked out pretty quickly.
You know, Poshmark will just send the label to the buyer who received the incorrect item.
They'll slap it on the package and it'll go directly to the other buyer.
And, you know, even communicating inside the app has gotten better because back when I started,
the only way to communicate was on items.
So, like, you'd have to and then everyone could see it.
And it's like sometimes you don't want that or you could comment inside of like a bundle,
which is basically like their version of the shopping cart.
It add items to your bundle.
You can leave the items, you know, no bundle, but still have a conversation in there.
Now you can actually have conversations on a sold like on the sold listing or it's not the listing,
but like on the back end that no one can see except Poshmark.
So it's like you and the buyer and Poshmark.
And so that that made things a little bit better.
But sometimes they're kind of slow to respond.
You know, Poshmark is because like you just have to wait for somebody to see the interaction.
And I don't know how they do that on their end because sometimes buyers send you a message
on their item that just says, hey, thanks so much for accepting my offer. Can't wait to get it.
Like, you know, you get those.
And so I don't know how they differentiate.
Maybe I don't know.
Maybe it's only when a buyer opens a case or something.
But, you know, it could be worse.
Right.
It could be better.
So I already know the answer to this because I actually sit in on your call
as right before Jack's call, too.
So I get like double calls.
And I remember one of the first things I ever interacted with you,
because I used to tune you out when I was waiting for Jack's call to be perfectly fair.
Because it's close.
That's what I do with Jack's call.
I leave it.
I'm just working over here in this background noise.
And I asked you because I had no idea.
I'm like, can you sell books on Poshmark?
And the answer was, I remember that.
Yeah.
Yes. Yes, you can.
Do I think it's the best place to sell books?
Maybe not.
No, no, she actually took the time and did like a deep dive.
Okay, what kind of books actually sell?
I was like, oh, this lady's taking me seriously.
I guess I got to pay attention.
Then I started paying attention a bit more.
You probably thought I was going to be like, no, you can't sell books.
Yeah, because I just thought it was clothes only.
So what other things can you sell on Poshmark?
Is it anything and everything?
No.
So one of the things that can be an issue is that up until very, very recently,
every single sale got a priority label.
So the shipping is all done inside the app.
We don't have to do anything.
Basically, what happens is a buyer buys an item,
a shipping label is generated and that gets sent to the seller.
Seller prints it and slaps it on the package.
The only time we ever have any ability to do anything with shipping is if the item is over 5 pounds.
So that label is good from zero to 5 pounds.
Once you go over the 5 pound mark, you have to upgrade the label.
You can do it inside.
It becomes very expensive because it's no longer like the negotiated rate that Poshmark gets.
But you really have to like in clothing,
you really have to work to sell something that's over 5 pounds.
And so the issue with that has been, number one,
you can't sell anything that can't be shipped by air.
So anything flammable, anything with batteries, that kind of a thing.
So for a long, long, long, long, long time, it was really just fashion items, clothing,
shoes, handbags, accessories, and cosmetics, as long as they're new,
were fine, as long as they didn't have like alcohol in them.
So like powder cosmetics, things like that have been fine.
And then they slowly started to add categories.
And it's a running joke.
It's like every time they add a category that we didn't ask for, we're like,
well, we didn't ask for that, but we did ask for you to fix the search,
which we've been asking for like five years.
Maybe don't give us a category for pet clothing because no one really cares about that.
So they added a pet category.
And then most, most recently, they did add an electronics category
because people were selling hair tools.
And so they wanted to, you know, because it's all things, all kind of fashion related.
So they did add an electronics category.
And if you list in the electronics category, you do actually get a ground label.
So like if it has a lithium battery or something like that, it's fine.
Now, as to what people actually list on the app, I have seen everything from furniture
to car tires to animals.
None of that is supposed to be listed, you know, just like every other app,
you know, people list things they're not supposed to.
Unfortunately, unlike eBay, Poshmark is not very good about policing
and removing a lot of that stuff.
So, you know, it tends, I think they've gotten better.
It used to be really, really bad, but I think they've gotten better.
But, you know, primarily, I think it still remains today, mostly fashion related items.
But there are a lot of people, so, oh, home decor was another thing they added,
which actually for a lot of people has been pretty good.
I have sold some home decor items because, you know, fashion for the body, fashion for your house,
it's kind of sort of similar, you know, and there are a lot of like, you know, smaller items,
you know, decor items that you can sell that, you know, that are under that five pound limit.
I've sold bedding on there, you know, especially if it's bedding,
that's like a collaboration with a fashion designer, you know, that's very applicable.
You know, a lot of the like the Target collabs with different designers have a lot of home goods,
you know, things like that.
But as far as books, and I have looked at the books, because I think after you asked me that,
I was like, oh, I'm going to go and look and see what kind of books people are actually selling.
But you just like coffee table style books, because, you know, while you have the media rate,
you can't use it on certain things.
And it's only, you know, eight dollars to ship up to five pounds.
And there really is nowhere else you're shipping five pounds of items for eight dollars.
So for certain things, it can actually be great just because of the shipping being so much cheaper.
So like, I mean, I've sold dishware, I've sold the candles, I've sold pillow covers, you know,
not my main thing. My main thing is, you know, fashion.
But if it relates and it can ship in the same system, why not?
I, I got a crazy idea that came to my head.
Maybe maybe some washed up celebrities will watch this and make some money.
But like, are there like famous people in there?
Because I feel like it'd be cool if I could buy like Tom Cruise's t shirt from like his
personal closet, right?
Like, I feel like there's some.
So Serena, Serena Williams has actually partnered with Poshmark and she has a closet and has sold
a number like they'll do like big drops and everything sells out in like an hour.
DJ Khalid, he has has had a lot of stuff up there.
You know, all of his like track suits and things like that.
Like there have been a number of celebrities.
I don't know them all.
It's kind of like not really on my radar so much, but it probably should be.
But yes, they do.
And of course, you know, the celebrity themselves probably isn't managing it.
And they do have they have a different back end.
Like the Poshmark is doing special things for them.
So like they can sell things like in a little bit of a different way than the casual seller.
We're also starting to see a lot more closets opening up for volume sellers from eBay.
So basically what's happening is like these sellers that have, you know,
ten thousand fifteen thousand twenty thousand thirty thousand listings or more on eBay.
They're somehow I think they're using software.
I don't I don't think it's like this software I'm using,
but they're basically just migrating or copying those listings over into Poshmark.
So you'll open up a closet the six months old that has one hundred and fifty thousand listings.
So like there's a lot more of that happening.
I'm also starting to see drop shipping, which I think is interesting because that is expressly
not allowed, kind of like it is on eBay.
So but I think that those closets have some kind of a special.
They have something because they're drop shipping the stuff from places in Europe.
So I don't know how that's working.
They're getting a FedEx or DHL label.
They're not using obviously USPS, but I've seen a lot more of that very recently.
So that affect you who's been there this whole time and all these dirty eBay sellers are coming
in with their fancy software.
That is the million dollar question.
You know, there's one thing that we talked about sharing before.
One of the things that people have been asking for, like since day one, is to be able to just
push a button and share their whole closet.
And a lot of us, people like me, are like, you actually do not want that.
You don't understand that if you ask for that, your.
Three hundred item closet.
No one will ever see your items because the people who have ten thousand, twenty thousand,
you know, some of these newer ones, they're going to do that and your entire feed is going
to be everything in that closet and no one is going to see your items.
So when even when they added the bulk model, you can still only do, I think, two hundred
at a time.
And it does it in a way that's kind of slow.
So like other listings are coming up in between.
So, you know, that that is kind of like the issue with some of these larger companies,
though I've noticed that a lot of them don't have that.
Though I've noticed that a lot of them don't even really share, which is like this.
They just dump all their listings there.
And the issue for me has been price because I've seen a lot of things being dumped on
Poshmark that are being sold way below what the Poshmark price would be.
And then I'll go and try and list something.
And some gigantic closet from eBay has opened and has that item price at half of what I
would ask for.
So I guess the prices are comparable because of the platform difference.
Makes sense.
Yeah, I have noticed in general since I started selling on eBay that things don't sell as
high there as they do on Poshmark.
And also things that I have sold lots of on Poshmark, there's like zero history for.
And they made me sold one two years on Terapeak or none.
And I sold literally like hundreds on Poshmark.
So that I mean, that's the other thing.
I think it's not often not the same customer.
You know, it's a different customer shopping there.
So that that's been a little challenging for me in terms of, you know, knowing what to
list on eBay and figuring out like the customer over there versus the customer on Poshmark.
But I try not to worry about things I can't control.
You know, my my what's important to me is to list my listings, good listings every single
day, you know, much like we preach and and learn.
I'm also in the, you know, in the tech and sports group is to just be consistent, list
the best items that you can at the best prices and treat the customer right.
Like all of that applies.
And because I've taken that mentality, I don't spend a lot of time worrying about what other
people are doing.
I can only control what I'm doing.
And so because of that, you know, my numbers have always been pretty good and pretty consistent.
I can't complain.
Of course, I'm I would like to level up.
And that has been a kind of a big thing for me.
I did double my numbers when I came into the group.
So from the year before, I did twice as much my first full year in the group.
So that was huge for me.
Huge.
So, you know, that was kind of a big deal.
But yeah, as far as like things that are outside my control, I can I can complain about it.
But like, what's that going to do?
You know, or I can just go to work.
And, you know, I always say that people spend half as much time working as they did complaining.
They don't make more money.
He's one of us, Mike.
We complain about the criers all the time.
You would be a huge YouTuber if you just complained about reselling platforms all day long.
I know.
Now, don't get me wrong.
I'm a born complainer.
I'm a Jew from New York and like complaining is in my genetics.
But like when it comes to stuff like this, I think maybe because I have such a deep
retail background, too, it's like the customer just take care of the customer,
do what you got to do and make it happen every day.
And, you know, I complain, but I don't I'm not out there like complaining.
On social media or anything like that.
I will say what Rachel didn't want to say is that you pesky eBay sellers that think
cross listing your stuff is going to fix your business.
You are dead wrong.
You're going to sell on eBay and definitely going to sell over on Poshmark where there's
a completely different clientele, which is going to lead me into the next thing.
You know, Poshmark's kind of your main gig here.
Does eBay only exist for you because you have the software to cross list?
Like if you had to manually list those items on eBay that you have on Poshmark,
would you even bother with eBay or is it just the ease of getting more eyes on your
items because you have the software and doesn't take much time?
The first thing you said, because what happened was I had been I had been saying for years,
I was going to start cross listing and I actually bought software and paid for it
monthly and never used it.
It was just clunky.
I didn't like it.
It didn't feel easy.
And so I just was paying for it every month and I wasn't cross listing because for me,
if it's difficult or it's like it means I have to learn a new thing, like I'm probably
not going to do it.
So so I would say it was kind of a twofold thing.
The first part was that really wanted to make more money.
And at the time, though, I don't know that I believe this is true at the time, but I
mean, true now, but at the time I was like, I think in order to make more money, I have
to list on other platforms because a lot of the big sellers were cross listing.
They weren't only selling on one platform.
And also, I was starting to feel a little capped on Poshmark.
Like I was increasing my listings, but like my sales weren't necessarily going up.
Now, I will preface this by saying I was not as consistent as I am today.
So that that was a big difference.
But so when I first started like really selling on eBay, my friend was already doing it.
And she was like, oh, you got to, you know, you got to cross list all your listings to
eBay.
And that was when I added Vendu.
I canceled that other subscription.
I added Vendu.
I was friends with another person at the time who was like really into Vendu.
She was like, you got it.
You got to use Vendu.
It's fantastic.
And let me tell you, those first two weeks using Vendu was like, I mean, it was like
learning to ride a bicycle.
It was so hard.
It was just like completely changing my mindset from listing on Poshmark to listing in this
app I had never, you know, used or seen before.
But once I got the hang of it and it got really easy, you know, my goal was just everything
goes everywhere because you never really know what's going to sell on what platform.
I know there's a lot of controversy about cross list, don't cross list, you know, and
my thought at the time, I was I was a little disenchanted with Poshmark.
So I thought if I can get my eBay store selling as much as my Poshmark closet, maybe I'll
drop Poshmark and go to eBay.
But instead what happened, my sales went up by, you know, so much that I was like,
how I don't want to give up either of them because I'm making sizable income on both
platforms.
eBay still is my second.
I have not been able to get it to the same numbers as my Poshmark closet.
And I think a lot of it has to do with like, I know the Poshmark customer, I know what
they buy and I still buy for Poshmark.
Like there are things I do buy for eBay that I'm like when I'm in the store, whatever
is like, oh, I think this might sell better on eBay versus Poshmark.
And then sometimes, you know, it's a surprise because you think the thing you listed on
Poshmark that sell better on eBay sells on Poshmark or vice versa.
And it's you just never really know.
But if I had to do it manually, no, I never would have done it.
Like it just because it's just one more extra thing that wasn't easy.
When you cross list, I'm curious because I have no idea.
I've never crossed listed a single thing in my life.
Does it so you create the Poshmark listing and then you cross list that to eBay or do
you create the listing in the software and then it just pushes them out to both?
I create the listing in the software and then in the software, there are pages for each
platform I list on because as you know, the item specific specifics are different on
every platform.
So then you can go in and make the adjustments on each platform before you list it.
But everything is done within the software.
And so then you launch it from the software.
But it's a great inventory management tool.
It's a great inventory management tool.
It's also a great analytics tool.
Like I can see all of the sales on all of the platforms.
It gives me like lots of pie charts and graphs so I can see like which platforms are performing
better, which items are selling better on which platforms, you know, all of that kind
of a thing.
Like I can see in total like what are my, you know, is women's tops like my number one,
you know, selling item and vice, you know, that sort of thing.
So it does give me a lot of analytics, which are really helpful.
But yeah, I now I do everything inside of the program.
Not everyone does.
I know there are a lot of people who actually create their listings on eBay first because
eBay has like the most item specifics of every part of any of the platforms.
They then import that in to the software.
And then from there, they will cross list to their other platforms.
I'm probably a pretty like as far as users go, I'm really only listing on two platforms.
I had been listing everything on Mercari also, but it was taking me way more time than it
was worth.
So now I don't really list any.
I stopped listing there in like February completely.
And now I put things up if it doesn't require any changing to the form.
Like if I can just literally put in the shipping and press list.
But if I have to like start collaging pictures because I don't have enough picture slots
or anything like that, doing anything special, it doesn't go over there.
But truthfully, it's my least performing platform.
But there are a lot of people who list like the software I use has 12 platforms and they're
using, you know, five, six, seven, 10.
I've seen people listing on 12 platforms.
I don't think they're making more money because they're selling on 12 platforms.
But that's a different conversation.
So do you find it harder to source for Posh versus eBay or is it easier to source for eBay
than it is for Posh?
You know, this is an interesting question because I think because I'm used to buying
for Poshmark, it's easier for me to source for Poshmark.
I am also like a low volume, higher dollar seller, so it takes me longer to find the
items.
You know, I actually listen.
Your sourcing time takes much longer, of course.
Yeah, it takes.
Although I live in L.A., so it doesn't take a lot longer because there's a lot of good
inventory here.
But yeah, and I'm not because I'm not huge volume.
I don't need large quantities of inventory, but I do need quality inventory that's going
to sell at higher prices.
So that's you know, can be a little more challenging because you know, you have to go
where the stuff is.
I do pay more for a lot of my items, but they sell for a lot more.
So I don't really like worry about that too, too much.
Although I have kind of brought things down a little bit in the last couple of years,
just because excuse me, I was doing a lot of luxury at one point and the margins are
on luxury are very small and I felt like it was tying up a lot of capital for too long.
And so I've really pulled back from doing luxury.
I liked my sweet spot is like 50 to 150 dollars.
That's that's pretty much where I want almost all of my listings to be.
Do I still sell things for 15 dollars sometimes?
Yes.
Do I like to?
No, but it happens.
But on the flip side, there's plenty of days also where I sell items for two or three or
four or five hundred dollars that more than make up for those few items I have to sell
lower.
But I like to keep like I like to have items in the 40 to 60 dollar range because that
customer is shopping all the time.
Whereas like the person who's buying, you know, a two hundred and fifty dollar item
like that's going to there are going to be a lot fewer of those.
And I've just learned that that.
It's better to cater to more people than it is to sell higher items, higher dollar
items to less people.
You know, and I do take a lot of tech's advice to heart.
You know, some of the money all of the time is a big one because I used to be all of
the money some of the time.
And that was a big change that I made that that made my growth happen so fast.
Why I was able to double was I started doing that.
I was consistent.
I can I loved it.
I was consistent, I can I listed the same amount every single day no matter what.
And I accepted a lot more offers.
I was just, you know, if I was happy with the ROI, I accepted the offer.
I didn't worry about whether or not I thought this item would sell for like another
fifty dollars or, you know, or other people have sold it for more money.
I stopped looking at a lot of that and just started paying attention to, well, I paid
five and this person's offering me 50.
I'm pretty happy with that.
I'm just going to accept.
And that alone really increased the amount of cash flow I had and didn't change my profit
margin at all.
That's the funny part.
This is a little funny.
Yes.
Yeah, it was bizarre.
So don't walk me through because you're on the higher end of the sourcing thing.
So it's going to take longer.
What's your sourcing week look like?
I don't even know where you're going.
But how does it work?
So it really depends.
One thing I don't do that I know a lot of people do do is I don't source every day.
I sometimes don't even source every week.
So I eliminated my death pile in 2023.
I was like, this is costing my business money.
This is not I can't do this anymore.
And I completely stopped shopping in 2023 and only listed from my death pile.
And it took me nine months to sort and list and donate and get rid of everything.
But by September,
How much were you cursing during these nine months?
In the beginning, a lot.
Towards the middle and the end, there were things like I found things that were damaged.
I found things that were worth a lot of money.
And I listed them.
They would sell like 24 hours for like $300.
So that was hard.
There was a lot of stuff that was probably worth something when I bought it and wasn't anymore.
So it's a lot of sorting.
There was a lot of bags going to donation.
There were things going to buy, sell, trade.
It just kind of like and once I got in the groove, it was fine.
And the other thing that happened was my bank account filled up, which was fantastic.
But now I don't do like I don't have a death pile.
So basically what I do is I will source and depending on how much I source at any given time,
that stuff has to be either in the queue or listed before I will go and buy more.
That's a hard line rule for you draw on it now.
Yeah, nothing goes into bins.
Like if I have to start putting things into bins because I'm running out of space,
then I'm over shopping and I can't I have to not do that anymore.
So, you know, so when I'm kind of just doing things regularly,
I usually source once a week and I spend the whole day sourcing
because I have some physical limitations.
I have some back problems.
And so for me, when I spend time sourcing, I'm kind of done for the day.
Like there isn't anything else that's going to happen that day.
So I can't source every day because as we know,
you need to get there early and be there for, you know,
be out there for a few hours in order to get the best stuff.
And I do that.
And then the rest of my day is shot.
So I usually source one, sometimes two times a week, depending on like how much I get.
And then all of that gets processed.
And then by the next week, I have room.
But like just recently I purchased, you know, I have opportunities at certain times of the year
to buy bulk.
And so I just purchased like 200, a little over 200 pieces.
From one vendor.
And now I won't source probably for the next.
I didn't source last week and I probably won't source for another two or three weeks until
that is all like drafted and, you know, down to like maybe 20 or 30 pieces.
I list 10 a day.
So, you know, 200 pieces is only 20 days.
It's not like it's that, you know, that much stuff.
But I like, I don't go out and like know that, okay, I only need 70 items for this week.
I don't go shopping and buy 70 items and then stop.
If I'm hitting, I'm going to keep going until I can't either can't be out there any longer
or can't find anything else.
And then I'm going home.
But so I'm not counting in that way.
But I don't go and like source again next week if I have, you know, if I bought like
a hundred and something pieces and I don't need, you know, my however many pieces.
So media sellers need to listen to what she's saying.
I know a few of you are over by.
Just a few.
Not just media clothing sellers are very bad also, like very, very bad
because a lot of us like to shop like it's like we like the, you know, I mean, let's be real.
A lot of people have death piles.
I myself, because they have shopping addictions.
It's not because like they need more stuff.
So, you know, I had to examine all of that too when I went through my death pile.
And now I'm like the death pile police in the group.
I'm always like, oh, you have to stop shopping, but it's hard.
You know, don't be me.
Don't be me.
It's not being me.
Yeah. So, but no, yeah, no more death piles for me.
And yeah, I don't, I can see when it's starting to get like a little too much.
I like my racks.
I like my room where I have the inventory to just be to be empty.
It's like, feels so good when there's like almost nothing in it.
So yeah, that's the last question I got for you before I let Micah ask this question.
So what are your grand aspirations?
Are you planning to remain solo or do you want employees?
Do you want a dedicated workspace outside of the home?
What are you wanting?
So right now I have kind of an ideal setup because although I'm in this beautiful space
with all of these, you know, my inventory and this is literally just workspace.
This is actually completely separate from my house, but attached to my house.
So I have this space where I can like leave my house and all the distractions that are
in the house and come to a space where I can just work.
And then I have photography and unlisted inventory in the house in one room that's dedicated.
Like when we moved to this house, I was like, these are the things I need for my business
that are non-negotiables.
And if it doesn't fit, then we got to keep looking.
So at this point, I don't want to grow a whole lot.
I have about 2300 active listings.
And I think for the next few, you know, year or two, I don't think I want to go above 3000.
I think that's kind of my cap.
I would like to stay in this space.
I had storage units when I had a death pile and that was part of my problem.
So never again on that.
If I, you know, needed to move to a larger space, you know, is that something I've considered?
I have, you know, being in LA, unfortunately, everything's at a premium here.
I actually looked for two years for an office space.
And then when we realized we had to move, I was like, forget that.
Let's just get a bigger house and whatever, you know, extra we have to pay.
And I actually pay separate rent on this space.
It's completely under my business.
So, you know, is it more than renting a storage unit?
Yes, but I can work here.
I have electricity, I have air conditioning, you know, all those things.
So yes and no.
I mean, I've had, I've had assistance.
I've had two assistants over the years.
I found that mostly they just kept me from doing my own work
and didn't really help me increase my income, which was obviously very problematic.
I've learned a lot about adding and having employees through a lot of the talk in the group.
I just added a new virtual assistant who is just going to draft for me.
And so far, so good, because I would like to increase my listing, my number of listings each day.
But part of my problem is that in order to do that,
I probably need to spend more time sourcing.
And if I'm spending more time sourcing, I can't do all the other stuff.
So the fantastic part about adding her was that she came already trained.
So I literally just have to, I had to teach her to use my software, the cross-listing software,
and, you know, do a little bit of tweaking to the listings that she's been creating.
But I'd venture to say her listings are better than mine.
So that's the funny part.
So in that way, yeah, I am considering, you know, adding people.
You know, I also don't have to like manage her.
She's not here.
As long as she's doing what I need her to do, like she's not underfoot.
She's not somebody I end up chit chatting with because, you know, there's another person here.
I can still focus on what I need to get done.
You know, obviously, anytime you hire somebody, there's some growing pains to get them going.
But she's been, she actually started about a week ago.
And so far, everything has been really, really good.
You know, obviously, there's a little bit of a risk you run to every time you add somebody.
You know, you need to make sure that your listings are still correct.
You know, things aren't going up with mistakes.
Fortunately, she's very detail oriented.
And because she came already trained and has been working for my friend for two years,
who is actually lists a lot of very similar things to me.
She's already got all that.
Like she knows how to describe flaws, like all of that kind of a thing.
So, you know, the tough part is like, you know, she can only do it so much.
She can do from the photos I sent her, right?
Because that's all she's getting.
She doesn't have the item in front of her.
But, you know, that that has been good.
But as far as like, do I want to have a ten thousand items store?
No.
I mean, I think part of it, too, is that I don't want to list.
Young.
I don't I don't want to list a lot of items at low dollar.
I'd rather list fewer items for a little bit more money.
You know, as I mentioned, I have some physical limitations and like
as they grow, that becomes much harder for me.
So, no, I don't want to have like I don't I don't need an empire.
Would I like to double and triple my income?
Sure.
Yeah.
But like like we talk about in the group, I'm doing it slowly and kind of.
Anytime I add something or I change something,
I spend a lot of time with that thing before I decide to like make another change or add.
Like the VA thing has kind of been in my mind for a while.
But I kind of I really just wanted to do everything myself, keep it under my control.
But now I really want to increase because I want to increase my sales.
And in order to do that at this point, like everything else is kind of I mean,
I would like to increase my my sell through rate.
That's the other thing.
So, you know, I may start doing more discounting, more sales, things like that.
But I needed to increase my listing goal.
And I think that for me to try and do it on my own is hard.
You know, to some people, 10 a day doesn't sound like very much.
But I spend a lot more time on that 10.
I do more cleaning and prep, you know, my photo.
You know, I do a lot more in terms of my photos because I'm asking.
I'm asking the buyers to pay more money for these items.
And so I will sell something for a lot more than somebody else who has the exact same item,
the same size and color, but looks they look it looks like they pulled it out of the bottom
of a hamper and they're selling it for, you know, half the price.
But people will buy mine because of presentation and because I write a better listing.
So, you know, I hate to say I'm a little bit of a perfectionist and I'm learning to let some things
go because there are a lot of things that are just like not that important that don't make that much
of a difference.
And, you know, tech had someone on his podcast a few months ago.
And one of the things they they had mentioned and I'm looking over here because I put it on a post
about my desk, but it was do less, but better and addition by subtraction.
So knowing that like adding things doesn't always make it better.
Sometimes in order to make it better, you have to subtract things.
And so, which is hard for me, but I'm trying.
I agree 100%.
I get a lot of flack because I tell people I only work my Amazon business for 20 hours a week.
So you just think, well, this person's a slacker because he's only doing it 20 hours a week.
But then they don't realize the back end, I'm probably making double, triple the money they're
making working 50 hours a week doing the same exact type of business.
But I got a few rapid fire questions for you that I've written down over here.
Poshmark, do they allow offers?
Like, can you send offers on Poshmark?
In fact, most sales come from offers and their offer system is what eBay built.
They basically built it to try and mimic Poshmark's offer system.
But yes, and there's no cap.
People can send you an offer of any amount.
And I would say a very large and actually I can see that in the app.
How many or I can actually, I think I see it in Bendu.
How many sales come in from offers versus buy it now.
And a large, very large portion come from what about what about promoted listings on Poshmark?
Is that a thing?
It is, but it's not something I use.
So they started a promoted listing program.
I think it's been around about a year now and it's pay per click.
So it's, yeah.
So you're paying for clicks and impressions.
When they first released it, there were almost no analytics.
And so people were like, what am I paying for?
They gave everybody a free trial.
Like in the very beginning, you got four weeks and then they dropped it down to two.
And then they're still pushing the two week trial and you have to put in a credit card.
So basically what happens is after that two weeks, if you don't go in and cancel it, you just start getting charged.
And basically what they do is they tell you, choose a budget like for the week.
It's by the week based.
And then they give you a suggestion based on your closet size, which is always way more than it should be.
And then, and that's literally the only thing you have control over.
You can't control what gets promoted, how it gets promoted, where it gets promoted.
And all the promotion is inside the app.
So there's no outside advertising.
So basically like eBay, the promoted listings are coming up on the top, but they're also showing up in searches that isn't even remotely related to what the buyer searched.
So in that way, it's useless.
I told them, and I've had a couple of meetings with Poshmark about it.
I talked to them about it at Poshfest and I told them that I will not be using it until it's a pay if the item sells.
I am not paying for clicks and impressions.
I can't make money off of advertising.
So I have very, very strong feelings about it.
And I did the two week trial.
I did the two week trial and then I paid for two weeks just to see, because I felt like two weeks, I couldn't really get anything in two weeks.
In the first week, they claimed, I think it was a couple hundred dollars in sales.
And this is the other reason why I have a problem with it.
Five, I think I had five sales and four of those, I had already had communications with the buyer prior to the item selling.
And then they claim the item sold from the promotion.
So that was a huge thing for me.
But the analytics have gotten a little bit better, but again, you have no control over what gets promoted and where.
And from a buyer's perspective, what I see is I search for something and the promoted listing, one or two or three of them will just keep showing up as I'm scrolling the same ones.
It's like I didn't want it then and I don't want it now either.
So you can show it to me a thousand times.
I don't want that.
So I think people are paying for it, thinking that they're getting some kind of priority.
But the reality is like it's not really doing anything.
And what was crazy was in the last week, I didn't I don't think I made any sales from it.
So on the fourth week, I turned it off and like three days later, I had like a huge influx of sales.
And I thought that was a bit strange.
People have reported other things like, oh, I turned it off and my sales dried up.
But my question is always like, what else did you change?
Have you been listing?
Did you list every day during those four weeks?
Like, you know, so I will never use it until they change it to a model like eBay's, which is, you know, you pay when the item sells.
Does Poshmark have like the algorithm like you're talking about?
You got to list like every day.
Like, well, they hate you like eBay does if you don't list every day.
So I think it's a little less sensitive in terms of like daily listing.
But just like any app, it wants to be fed regularly.
And so you can keep sharing the same items over and over and over again.
And if you never put anything new in, your sales are going to go like this.
Like that, that is how they all work.
It's just they do have an algorithm.
I don't think it's as sensitive as the eBay algorithm.
The one thing we've always been told is that the algorithm is always changing, but we will never know what it is, which is the same thing as eBay.
They're all like that.
Right.
But again, I can only control what I do.
And if I know that I'm listing every day and that is making me sales every day, then that's what I'm going to keep doing.
And I see so many people complaining on social media that their sales dried up, but then they say they haven't listed anything in a month.
And it's like, I don't I don't know what you want.
Like that's not how these things work.
You know, so is it a sensitive?
Probably not.
Does it want to be fed regularly?
Yes, it does.
Does this Poshmark have feedback?
Not really.
Or feedback in terms of the buyer to the seller feedback, you mean like.
Like you got a number, right?
eBay's got that little silly number like, oh, Johnny B is always like, oh, I got a thousand feedback, three thousand feedback.
Like, oh, so there is feedback.
It is not.
It is not the same as eBay.
Basically, it's so when the when the buyer buys something, they can they can rate.
They don't have to just like on, you know, it's on a star basis.
So one to five stars, then there's places for like things that you can improve and like a comment, which we call love notes.
So if you put in a five star rating, your love note shows up in your like your about page.
So people can go there and see like, you know, how many love notes you have, what people have written in those love notes.
But they can't see anything less than five stars.
Some buyers have gotten savvy and they'll leave you five stars and then write you a negative, but you can remove those.
So that's the only thing you can remove because you can only remove love notes with five star ratings.
Everything else, no one sees.
So basically, like it doesn't really matter, but like you have a five star rating.
If you get enough bad reviews, your rating starts to go down and that is visible if they go into your like about page.
But just shopping like it doesn't come up in your closet title or anything like that.
I mean, I even with all the sales that I've had, I have still a five star rating.
Like, I'm very proud of that.
Does it mean anything?
Not really.
I mean, it's not like it is on eBay where somebody might not buy from you if they go in and see you had like a lot of negatives in the last six months.
So so on the same line, are metrics as important on Posh as they are eBay?
Like if you don't ship, what happens?
Um, well, if you know they aren't as important, there's no like because there's no, you know, top rated versus, you know, above standard versus below standard.
Like there isn't any of that on Poshmark.
So, you know, I think on the back end, it might affect you.
Like, I do think that Poshmark is saying like this person doesn't takes a week to ship.
We're not just going to like show their items to everybody.
So and there is also there is a back end closet score, which we can't see.
We don't know what affects the score.
Like there's a lot of rumblings.
People think they know what about it, but like it doesn't really do a whole lot.
So it's not like, you know, if you take a long time to ship or you never ship, you get penalized, which is actually a problem in my opinion, because there's a lot of abandoned closets on Poshmark.
And the problem, as we all know, is that somebody will go in and buy something from one of those abandoned closets.
It never gets shipped and they don't just not buy from that seller again.
They don't buy on Poshmark again, which is a problem.
So we have been asking literally for years to do what Mercari does, which is if there has been no activity after 30 days, just shut it down.
Like you can just keep it there, but hide the listings so people can't buy them because it leaves a negative experience for a lot of people.
To me, a sale is like a bomb.
It's like a ticking bomb.
When a sale comes in, I want that bomb out of my hands as quickly as possible.
I will ship same day if I have not gone to the post office, I'm packing that and shipping it with my stuff.
So, you know, there are unfortunately so so the whole moms or whatever selling the clothes from their closets, it's a pro and a con, because a lot of those people, they're not on the app regularly.
They're not shipping their orders in a timely manner.
They don't know how to ship.
You get like packages that have like items rolled in a ball, like just stuffed in a Polly mailer that's like recycled from like the Amazon order that they got that has like a bunch of tape on it because it had holes in it.
Like or, you know, the items come reeking of perfume or what have you like or pet hair.
I have gotten a lot of things with pet hair.
Like, so so that that is, you know, it's an issue and people don't seem to understand that, like, when you do that.
You're not just affecting you, you're affecting everyone because that buyer is not going to come back to the platform because they had a bad experience with you.
So, you know, I think that there are a lot of things that they could be doing better to make the buyer experience better.
Again, I can only do what I can do to control, you know, so I make sure that my buyers are as happy as possible.
And when somebody tells me they're brand new, like this is the first purchase they're making on Poshmark, if they've told me that before I ship their item, you can bet that package is going to be even nicer than it would if it was just me.
But I get comments all the time about, oh, my packages look so professional.
Everything is clean and like and literally all I do is put in a plastic Polly mailer, stick a thank you sticker on it and shove it in a tie back envelope and off it goes.
But everything is folded neatly.
You know, there's no lint.
There's no dog hair.
There's no odors like, you know, I clean everything like, you know, there's a lot of debate about cleaning, right?
We're supposed to clean things for eBay.
Well, we have to clean things for Poshmark, too.
Like, I want my buyer to have an experience like I would want to have.
So that's how I do everything.
It's it is makes you wonder, right?
Like if people are like, oh, my God, this is beautiful packaging and you're like doing just like what you would assume is the bare minimum.
You're like and I try to get this over to people.
I've talked about it before in the podcast.
If somebody ships something in a pizza box on eBay, that customer is gone forever.
So, yeah, it sucks for you know, you might be like, oh, look, that's funny.
But at the end of the day, like they're never going back on like I'm not ordering off eBay if someone sent something in a DiGiorno box like ever again.
And I do think there is something to be said.
Hot take incoming. We need way higher standards across the board.
I saw an Amazon and they don't play that crap.
You get a refund for any reason.
You can't do nothing about it.
And if you mess around a little bit too much, guess what?
You're out the door quicker than you got in the door.
So I do think that is, I guess, kind of the benefit.
And it kind of keeps a lot of the slackers away because let's face it, the people doing this stuff, they don't care.
They don't care about their they don't even realize it's a business.
They list this stuff up.
They could care about anything else besides that money hit in their bank account.
So it is at the end of the day, without customers, none of these platforms exist.
But on the other side of it, eBay, Poshmark, they don't want to lose sellers because all of a sudden now, hey, we expect you.
Right. You sell something on Amazon, you ship it yourself.
It's it's got to be an unbranded packaging.
They don't want it in any kind of box.
It's got any kind of label on it.
And if these other platforms do it, you kind of push away the smaller sellers, which in turn are paying the fees, a lot of the promoted fees, a lot of the source subscriptions.
I get it, but I do think there at some point there has to be a conversation of all right.
Anybody can be a reseller, but we still need to have some standards across the board here.
And I do think whatever platform kind of jumps on this first, we'll see an influx of more customers because everything's going to be better.
Right. If we have certain standards, higher standards for sellers and every experience with customers should be better.
I do think whoever kind of hops on that first, whether it's Macari, Depop, Etsy, eBay, I think it's going to be a huge benefit to that platform.
I hate, you know, like I whenever I buy something on eBay, I'm just like, what is this thing going to show up?
And it's just like, I'm just waiting for it.
I'm like, it's going to be a disaster.
And that's the label on the product.
Yeah, I've gotten a lot of bad packages recently.
And it's just like, how, how, like, how can you ship like this and think it's OK?
Like, this is it just doesn't.
And here's my thought, because I 100 percent agree with you.
My thought is this. Have you ever received a package in the mail?
Because if you've ever received a package in the mail, you know what's acceptable.
Right. Even like most bare bones companies like take Nordstrom, for example, and people will consider Nordstrom like a luxury department store.
Your item comes in a poly bag in an unmarked box.
And usually there's not even any dunnage like, but it's arriving in one piece.
It's clean. It's in the condition that it was like it's so simple.
It's not hard. That's the thing.
Like if it was difficult, I would understand, you know, especially on Poshmark,
because all of the packaging you can use for Poshmark is free because we only ship priority.
So there's no excuse. You don't need to use you don't need to recycle a box.
Just go to your post office and grab a piece of USPS.
You don't have to go to the post office. You could have it delivered to you.
Yeah, but you're really well, that's what I do. But, you know, if you're not a world by not recycling, Rachel.
Shame, shame. I do recycle my boxes for eBay, but I have standards for what those boxes look like.
They need to be clean. You know, they need to not have holes in them and be falling apart.
You know, but I do. I'm big on recycling.
But, you know, on the flip side, for a long time, Poshmark was encouraging people to put more packaging,
like, you know, wrap it in tissue, put a bow on it, include free gifts.
And I did that for a long time. And I was like, I'm going to stop and see what happens.
And you know what happened? Nothing like you ate all the free candy you were selling.
And that's what happened. But I have had a few people give me four star ratings because my I didn't put any unicorns and rainbows.
Yeah, you know what? I want my candy with my clothes, you know, but but it's so simple to do.
You really can do the least and still make the experience for the buyer. OK.
Like, it doesn't have to be a luxury experience, but like maybe just fold the item before you put it in.
Like I I ordered three items off of eBay. I was sniping some items.
I snipe three items from one seller. And she was clearly she even mentioned in her listings that she was like listing stuff from her closet.
OK, fine. I could see there was pet hair on the things in the pictures.
They literally look like she pulled out of her hamper.
Now, as a as a fellow reseller, knowing what I was going to do with those items, that's good for me because no one else wants those items.
But I know I can bring those home and clean them and present them in a better way.
I received the package two days ago and literally she had taken a Polly mailer and just balled up the items and stuffed it in.
So all three items were totally wrinkled.
One was covered in pet hair and like it was and I'm just thinking, thank God, I'm that this did not go to an actual buyer, like a real end user.
You're a humanitarian. You saved that reseller.
I mean, I received shoes once.
One hundred and fifty dollars. No, actually, I think the retail was over two hundred dollars for these shoes. Another snipe. She put them in a box that was too shallow and put them standing up instead of like, you know, sideways.
And the backs of both shoes were completely crushed because when she closed the box, not a shoe seller and I know that there was also no wrapping.
They were new buck and they were literally just put in a cardboard box. No plastic.
Anybody can do this. Anybody can sign up today and sell today. That is the big problem with the reselling world in general, because it's like you should have to sit through a tutorial on how to do it well.
Yeah, I mean, Amazon, Amazon, they make you have a video call. They make you do all this stuff like it's it's brutal to start on Amazon.
And I'm kind of glad that I am focused over there because a lot of the riff raff goes away pretty fast. But we're going to wrap it up here, Rachel.
Where can people find you? I usually ask this before, like, we start recording and I forgot because I was I was a minute late.
Johnny was about to call me on the phone and I got cats. I got to change cat litter in the morning, dude.
So like, you got to call me some slack here. So where can people find you, Rachel?
Those cats are high maintenance. I am raised rack pretty much everywhere.
R.A.S.S. R.A.C.K. on Instagram, on Poshmark, on eBay. I'm not a big social media person, although I'm thinking about maybe like giving my Instagram account a little attention.
But, yeah, same across the board. And yeah, that's that's the best way to find me.
All right, Rachel, all the links for that will be down below as well.
Pinned in the comments section and in the description, we appreciate you sharing your Poshmark knowledge with us today.
And we're looking forward to see, you know, what 20 listings a day looks like for you and probably revisit probably a year or two and kind of see where you're at from here.
So thanks for coming on with us today. Thank you for having me.
Thanks for listening to another episode of the Resellers Mindset podcast.
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