1 00:00:00,000 --> 00:00:03,440 Welcome back to another episode of the Resellers Mindset Podcast. 2 00:00:03,440 --> 00:00:06,160 My name is Mike, also known as the used book guy on YouTube, 3 00:00:06,160 --> 00:00:09,080 along with my friend and fellow full time reseller, Johnny B. 4 00:00:09,440 --> 00:00:12,680 We help people start and grow their reselling businesses from the ground up. 5 00:00:12,920 --> 00:00:16,560 We also have a weekly Zoom call and private Discord for all YouTube members. 6 00:00:16,840 --> 00:00:20,840 Head on over to youtube.com backslash used book guy to join the channel 7 00:00:20,840 --> 00:00:25,400 and gain access to the full length podcast, Zoom call and private Discord today. 8 00:00:25,640 --> 00:00:27,360 Let's get into this week's episode. 9 00:00:27,360 --> 00:00:28,240 What is up, everybody? 10 00:00:28,240 --> 00:00:31,040 Welcome in another episode of Resellers Mindset Podcast. 11 00:00:31,040 --> 00:00:35,440 Mike here next to Johnny, as always today is going to be a fun one. 12 00:00:35,440 --> 00:00:40,720 We are going to talk about eBay and how I think they should have clear 13 00:00:40,880 --> 00:00:43,560 cut seller standards across the board. 14 00:00:43,840 --> 00:00:46,560 I'm not really sure what Johnny's opinion is on this, 15 00:00:46,560 --> 00:00:48,080 so I'm going to throw it over to him first. 16 00:00:48,080 --> 00:00:51,000 And when it comes to standards, I'm just talking about like, you know, 17 00:00:51,240 --> 00:00:55,640 we have an expectation that you ship things in a package, 18 00:00:56,000 --> 00:00:58,000 you know, that isn't a cereal box, right? 19 00:00:58,000 --> 00:01:02,520 Things like that, you know, we we have a program where if maybe, you know, 20 00:01:02,640 --> 00:01:06,400 maybe you have to respond to a customer's question within 48 hours. 21 00:01:06,720 --> 00:01:08,880 Those are the kind of standards I have in my head. 22 00:01:08,880 --> 00:01:12,360 And I do think eBay needs something like this, but I'm curious what the 23 00:01:12,680 --> 00:01:14,400 what the full time eBay says, right? 24 00:01:14,400 --> 00:01:16,560 You all know I'm just a peon in the eBay world. 25 00:01:16,560 --> 00:01:19,320 So, Johnny, take it away. 26 00:01:19,320 --> 00:01:23,280 I agree 100 percent you're going to run into the issue of 27 00:01:23,280 --> 00:01:26,160 what about the part time or the college kid or the grandma 28 00:01:26,160 --> 00:01:28,120 who just wants to sling up a couple of items? 29 00:01:28,120 --> 00:01:33,080 Are they really beholden to the same standard as a full time eBay person like myself? 30 00:01:33,480 --> 00:01:37,560 I don't really have a good answer for that, but I believe the. 31 00:01:38,480 --> 00:01:42,440 Entry requirements maybe to sell on eBay should be raised a little bit. 32 00:01:42,440 --> 00:01:44,760 I mean, Amazon has more stringent 33 00:01:46,800 --> 00:01:50,240 ways to get in to sign up for the whole company these days 34 00:01:50,240 --> 00:01:53,440 than eBay does or most other platforms. 35 00:01:53,440 --> 00:01:59,520 I mean, should eBay be the platform where anybody can sell anything? 36 00:01:59,520 --> 00:02:03,080 Yes, no. If it's yes, well, then we have to allow the grandmas 37 00:02:03,080 --> 00:02:06,080 and the college kids to do their one time thing, right? 38 00:02:06,680 --> 00:02:11,000 But should they ship them in cereal and hot pocket boxes? No. 39 00:02:13,600 --> 00:02:16,480 Maybe if you're just a part time or you're selling, 40 00:02:16,960 --> 00:02:18,560 I don't know, below 100 items, 41 00:02:18,560 --> 00:02:21,960 maybe you actually have to ship it to a prep center to make sure it's done 42 00:02:21,960 --> 00:02:24,080 properly by eBay customer staff. 43 00:02:24,080 --> 00:02:26,440 But does eBay really want to pay for that? Probably not. 44 00:02:27,440 --> 00:02:29,080 So it's an interesting thing. 45 00:02:29,080 --> 00:02:32,360 But if you're full time, though, let's focus on full time slash 46 00:02:32,760 --> 00:02:34,440 part time that takes it seriously. 47 00:02:34,440 --> 00:02:40,440 I think you should have absolutely standards to, well, play the eBay game. 48 00:02:41,200 --> 00:02:43,880 I think it should be across the board, whether you're hokey pokey 49 00:02:43,880 --> 00:02:46,320 or whether you're a professional dancer here. 50 00:02:46,320 --> 00:02:50,720 I mean, if we just throw this into a real world comparison. 51 00:02:50,720 --> 00:02:54,200 All right. So you got your full time people that show up to work every day 52 00:02:54,200 --> 00:02:57,600 in uniform. Well, you got Johnny, who works for you once, 53 00:02:57,600 --> 00:02:59,440 maybe a week once every two weeks. 54 00:02:59,440 --> 00:03:03,480 And when he shows up to work, he's basically, you know, he's got a fake 55 00:03:03,480 --> 00:03:07,320 tuxedo shirt on. He's not following any uniform policy. 56 00:03:07,320 --> 00:03:11,520 He doesn't do any work when he's there or the work he does is completely wrong. 57 00:03:11,880 --> 00:03:15,120 I think especially with this new eBay, 58 00:03:15,120 --> 00:03:18,960 you know, the seller rating buyer experience that they're, you know, talking about. 59 00:03:19,960 --> 00:03:22,320 I think this is so crucial. 60 00:03:22,320 --> 00:03:26,160 And all the people out there that cry about it like, oh, my God, 61 00:03:26,160 --> 00:03:30,520 why is eBay doing this? It's becoming more like Amazon every single time. 62 00:03:30,920 --> 00:03:35,400 Somebody goes on eBay, buy something, especially if it's their first experience. 63 00:03:35,400 --> 00:03:40,240 And this item shows up in a pizza box or a cereal box. 64 00:03:40,240 --> 00:03:43,240 They are not shopping on eBay ever again. 65 00:03:43,240 --> 00:03:47,360 And that's one customer that could be maybe maybe the next thing they bought 66 00:03:47,360 --> 00:03:49,040 would have been from you or from me. 67 00:03:49,040 --> 00:03:53,880 I don't think people realize the compounding factor that comes into play 68 00:03:53,880 --> 00:03:57,240 when it comes to just letting people do whatever they want. 69 00:03:57,240 --> 00:04:02,960 There has to be rules with any business, with any kind of platform. 70 00:04:02,960 --> 00:04:05,440 There's got to be rules and regulations. 71 00:04:05,440 --> 00:04:10,320 Personally, for me, I think eBay should make everybody offer returns. 72 00:04:10,320 --> 00:04:14,440 I mean, that's a hot take, but I stay by it because guess what? 73 00:04:14,440 --> 00:04:17,720 At the end of the day, if there's no customers on the platform, 74 00:04:17,720 --> 00:04:19,520 there ain't no platform. 75 00:04:19,520 --> 00:04:23,360 And if you have bad sellers that create terrible customer experience. 76 00:04:23,360 --> 00:04:27,360 And sure, I'm not sitting here saying every person listening to this, 77 00:04:27,360 --> 00:04:31,400 probably everybody listening to this actually runs their eBay store professionally. 78 00:04:31,400 --> 00:04:34,040 But there's only one way to weed them out. 79 00:04:34,040 --> 00:04:37,320 And you have to go across the board with rules and regulations. 80 00:04:37,320 --> 00:04:41,480 Now, here's the damning part of the statement, which in principle, 81 00:04:41,480 --> 00:04:45,840 I do agree with, is you have the customers that know the eBay rules 82 00:04:45,840 --> 00:04:47,840 and break them constantly. 83 00:04:48,440 --> 00:04:52,120 And that's why there's a big outcry in the community right now. 84 00:04:52,120 --> 00:04:56,320 And I feel for those people. 85 00:04:56,320 --> 00:04:59,800 But the issues that you can get dinged for, I looked at my account 86 00:04:59,800 --> 00:05:02,800 and it does not apply to me as of yet. 87 00:05:02,800 --> 00:05:05,320 Now, the clothing guys, they got a little harder because they're 88 00:05:05,320 --> 00:05:07,320 dealing with returns on a daily basis. 89 00:05:07,320 --> 00:05:10,800 I didn't deal with a return once every three months. 90 00:05:10,800 --> 00:05:11,800 And that's just because of media. 91 00:05:11,800 --> 00:05:14,800 And I've talked to other media sellers that deal on eBay. 92 00:05:14,800 --> 00:05:17,800 They have very little returns up close to the clothing guys 93 00:05:17,800 --> 00:05:22,800 or the more any kind of shoes. 94 00:05:22,800 --> 00:05:24,800 It doesn't fit because customers don't know their own size. 95 00:05:24,800 --> 00:05:26,320 It changes from brand to brand. 96 00:05:26,320 --> 00:05:29,320 And that's a big complaint in the clothing industry is customers 97 00:05:29,320 --> 00:05:30,320 don't know any better. 98 00:05:30,320 --> 00:05:31,320 And so they issue a return. 99 00:05:31,320 --> 00:05:33,320 They leave negative feedback. 100 00:05:33,320 --> 00:05:36,320 They don't acknowledge they put on a little weight over Christmas. 101 00:05:36,320 --> 00:05:37,320 I'm a size two. 102 00:05:37,320 --> 00:05:39,320 Well, you jumped up to a size four, lady. 103 00:05:39,320 --> 00:05:41,320 I'm sorry. You ate too much. 104 00:05:41,320 --> 00:05:44,320 But I agree. 105 00:05:44,320 --> 00:05:50,320 Where's the line on customer to eBay seller not doing their job 106 00:05:50,320 --> 00:05:52,320 or customer taking advantage of it? 107 00:05:52,320 --> 00:05:54,320 I don't think they have a clear cut answer for that, 108 00:05:54,320 --> 00:05:55,320 but that just takes time. 109 00:05:55,320 --> 00:05:57,320 They'll develop it over time. 110 00:05:57,320 --> 00:06:00,320 They should identify the issue and make a correction. 111 00:06:00,320 --> 00:06:02,320 That's how a customer can make a change. 112 00:06:02,320 --> 00:06:03,320 They should make a correction. 113 00:06:03,320 --> 00:06:06,320 That's how a company evolves, essentially. 114 00:06:06,320 --> 00:06:11,320 I think what you said about the clothing and the shoes, 115 00:06:11,320 --> 00:06:15,320 it's kind of, I don't know, it irritates me because at the end of the day, 116 00:06:15,320 --> 00:06:20,320 Johnny, nobody's making you sell clothing, making you sell shoes, right? 117 00:06:20,320 --> 00:06:24,320 I don't play in the markets that that impacts me. 118 00:06:24,320 --> 00:06:25,320 That's what I'm saying. 119 00:06:25,320 --> 00:06:28,320 So at any single point in your reselling business, 120 00:06:28,320 --> 00:06:31,320 if for some reason you decide I'm going to sell clothing 121 00:06:31,320 --> 00:06:34,320 because the returns are 30%, 122 00:06:34,320 --> 00:06:37,320 what's stopping you from instead of crying about the returns, 123 00:06:37,320 --> 00:06:41,320 either a, figuring out a way to deal with it where it doesn't make you go crazy. 124 00:06:41,320 --> 00:06:44,320 And it is what it is. Returns are part of your business. 125 00:06:44,320 --> 00:06:47,320 You either have to accept it or you got to move on to the next thing. 126 00:06:47,320 --> 00:06:51,320 You can't be in the middle with just wishy washy like, well, I sell clothes, 127 00:06:51,320 --> 00:06:54,320 but I hate the returns and I hate this and sell something else 128 00:06:54,320 --> 00:06:57,320 or figure out a process where returns come in. 129 00:06:57,320 --> 00:06:59,320 You click the button. Sorry for that. 130 00:06:59,320 --> 00:07:01,320 You know, full refunds gets back to you. 131 00:07:01,320 --> 00:07:03,320 Read list it. You're done with it. 132 00:07:03,320 --> 00:07:05,320 But people can't choose one path or the other. 133 00:07:05,320 --> 00:07:07,320 It's like everybody's got to hover in the middle. 134 00:07:07,320 --> 00:07:09,320 And that's what happens on eBay. 135 00:07:09,320 --> 00:07:12,320 That's why eBay is having the problems they're having. 136 00:07:12,320 --> 00:07:17,320 It's because everything is just one day where this one day were that one day were this one day were that. 137 00:07:17,320 --> 00:07:23,320 And there's really, I mean, that that I know of like eBay doesn't even have like packaging standards, right? 138 00:07:23,320 --> 00:07:28,320 Like, I think there should be something that says you should be able to ship stuff in and food boxes. 139 00:07:28,320 --> 00:07:31,320 Right. Immediately. 140 00:07:31,320 --> 00:07:36,320 Right. Do not use these to ship or it could go to. 141 00:07:36,320 --> 00:07:42,320 I hate to say this, but you could only ship stuff in eBay official packaging. 142 00:07:42,320 --> 00:07:45,320 They have an eBay store that sells shipping supplies. 143 00:07:45,320 --> 00:07:49,320 If it's not in that, well, you can't use it. 144 00:07:49,320 --> 00:07:50,320 Look at Amazon, dude. 145 00:07:50,320 --> 00:07:54,320 They want you to ship FBM orders in plain packaging. 146 00:07:54,320 --> 00:07:59,320 You can't even use a Lowe's labeled box, a U-Haul box. 147 00:07:59,320 --> 00:08:01,320 They want it in a plain box. 148 00:08:01,320 --> 00:08:08,320 And if you don't think this is real, I'm here to tell you it is because people have gotten into trouble where they the customer has an issue. 149 00:08:08,320 --> 00:08:13,320 They take pictures of it, send it to Amazon and say, hey, this item doesn't work. 150 00:08:13,320 --> 00:08:16,320 Amazon sees that. Oh, why is this in a Home Depot box? 151 00:08:16,320 --> 00:08:19,320 Is this person drop shipping? What's going on here? 152 00:08:19,320 --> 00:08:20,320 This actually happens. 153 00:08:20,320 --> 00:08:24,320 There needs to be some standards out there in the eBay world. 154 00:08:24,320 --> 00:08:31,320 I don't care if you're part time and you do this once a week or you're full time and you do this 80 hours a day, regardless of where you fall. 155 00:08:31,320 --> 00:08:37,320 When you sign up for this business, you should have expectations and standards for yourself. 156 00:08:37,320 --> 00:08:45,320 And I think a lot of people are just like, well, we don't want to really be held accountable to get in boxes that don't have packaging on it. 157 00:08:45,320 --> 00:08:47,320 And it's only a few bad sellers. 158 00:08:47,320 --> 00:08:49,320 And no, that's not the case. 159 00:08:49,320 --> 00:08:54,320 There's so many corners being cut out there on eBay and it ruins the customer experience. 160 00:08:54,320 --> 00:08:56,320 And if there ain't no customers, there ain't no eBay. 161 00:08:56,320 --> 00:09:02,320 Would you rather suck it up and eBay come out with a clear set of rules and say, here is exactly what we expect. 162 00:09:02,320 --> 00:09:10,320 Right. Because another thing eBay sellers do, Johnny, is like, well, one day eBay tells me I can get my feedback removed and I can't get it removed. 163 00:09:10,320 --> 00:09:12,320 And it's like they're back and forth on different things. 164 00:09:12,320 --> 00:09:18,320 If eBay would just come out with a clear standard, here is exactly what we expect from every seller on this platform. 165 00:09:18,320 --> 00:09:24,320 You're going to be held accountable to all of these, whether you do this one hour a week or 80 hours a week. 166 00:09:24,320 --> 00:09:30,320 All of a sudden, we have a playing field where we know exactly what eBay wants from us as sellers. 167 00:09:30,320 --> 00:09:35,320 Right. And beyond the packaging, ship on time. 168 00:09:35,320 --> 00:09:39,320 Why is this hard? Why is this a hard concept for sellers? 169 00:09:39,320 --> 00:09:46,320 You sold it. Your job, yes, your job is now to mail it when you said you'd mail it. 170 00:09:46,320 --> 00:09:54,320 If you can't mail it when same day, next day, put three days on there or four days, whatever works. 171 00:09:54,320 --> 00:09:59,320 But ship it within that window. This isn't a mind blowing concept here. 172 00:09:59,320 --> 00:10:06,320 Come on. You made the money. You give them the item. That's how a transaction should work. 173 00:10:06,320 --> 00:10:11,320 I hate to tell all the eBay people I think they're going to come over to Amazon and sell FBM. 174 00:10:11,320 --> 00:10:14,320 Amazon's only giving you two days. No hanky panky. 175 00:10:14,320 --> 00:10:19,320 And guess what? If you fall behind those two days, it ain't no little thing that's going to happen to you. 176 00:10:19,320 --> 00:10:23,320 Amazon, Amazon doesn't play around with these sellers. 177 00:10:23,320 --> 00:10:28,320 And I honestly think like I know starting out, a lot of people get discouraged because all these rules and regulations. 178 00:10:28,320 --> 00:10:35,320 But holy smokes, it is to the benefit of everybody on the platform, the sellers and the customers. 179 00:10:35,320 --> 00:10:43,320 Because what happens here, Johnny, is when you only can have two days for processing to get an order ship, you start thinking yourself. 180 00:10:43,320 --> 00:10:47,320 What can I do in my business so that I can always ship items within two days? 181 00:10:47,320 --> 00:10:51,320 You set the bar for yourself. You have this standard for yourself. 182 00:10:51,320 --> 00:10:55,320 And you know, if you don't meet it, all right, all of a sudden your late shipment rate goes up. 183 00:10:55,320 --> 00:10:58,320 You lose the buy box. You know, you're not selling anything anymore. 184 00:10:58,320 --> 00:11:03,320 And honestly, I think eBay needs to adapt something, man. It's crazy to me. 185 00:11:03,320 --> 00:11:10,320 And it's funny, right before we started this podcast, I paused, Mike, because I had an FBM order that I had to go pull. 186 00:11:10,320 --> 00:11:15,320 So I can mail it as soon as this ends, because, yeah, I'm beholden to two days. 187 00:11:15,320 --> 00:11:22,320 But you know what? Is an order comes in, I'm going to pack it so I personally don't mess up the same day it gets ordered. 188 00:11:22,320 --> 00:11:27,320 And that's the thing I do on eBay. I have I have same day as well or next day. 189 00:11:27,320 --> 00:11:35,320 And I just pack it when it comes in or the certain hour I've assigned to the day that it gets packaged for my cutoff time. 190 00:11:35,320 --> 00:11:44,320 I make sure I am accountable and don't mess up. So there's a little buffer window there for me in case, I don't know, an unforeseeable happens. 191 00:11:44,320 --> 00:11:50,320 Sure. I don't know. Little Billy broke his arm at school. Oh, no, I need to go take care of that. I can't ship the package. 192 00:11:50,320 --> 00:11:54,320 OK, fine. You can ship it. 193 00:11:54,320 --> 00:12:00,320 If you had processes in place where you package once a day, 194 00:12:00,320 --> 00:12:05,320 you could have maybe wait to the next day after you've dealt with Billy or before Billy broke his dumb arm. 195 00:12:05,320 --> 00:12:09,320 Stupid Billy. It's the same with customer service, too, right? 196 00:12:09,320 --> 00:12:14,320 Amazon says you have 24 hours to respond to this message from a customer, right? 197 00:12:14,320 --> 00:12:23,320 Like, it's not just, well, I seen I got I got a message today on eBay and then you wait three, four, five days later and then you respond like 198 00:12:23,320 --> 00:12:30,320 there has to be standards for these types of things. And I don't think you can go crazy with the standards, Johnny. 199 00:12:30,320 --> 00:12:38,320 I don't think you can allow somebody like you can respond to a message as long as it's within a week or you can. 200 00:12:38,320 --> 00:12:41,320 I think about it, too, like because Deb sells on Etsy, right? 201 00:12:41,320 --> 00:12:50,320 Like, if you buy something off Etsy, the expectation is you're going to get a nice little handcrafted item, maybe with a nice little handwritten note inside. 202 00:12:50,320 --> 00:12:54,320 And I think eBay is almost it's working in the opposite direction, right? 203 00:12:54,320 --> 00:12:59,320 Because it's so you have so many professional sellers that do it on such a professional level. 204 00:12:59,320 --> 00:13:10,320 But you also have people that are just like, well, like you said, the ease of entrance, anybody can create an eBay account today and list their item and sell it and then look around and say, I'm going to throw it in whatever box I have. 205 00:13:10,320 --> 00:13:13,320 I don't I don't think they can allow that going forward. 206 00:13:13,320 --> 00:13:19,320 I mean, it's just the customers are the reason we our businesses exist. 207 00:13:19,320 --> 00:13:26,320 And I know a lot of people will be like, well, I don't have money to to buy plain boxes or plain Polly Mallards. 208 00:13:26,320 --> 00:13:31,320 Well, you're a reseller. You have the highest ROI business in the history of business. 209 00:13:31,320 --> 00:13:34,320 So you have money. You're just not spending it right. 210 00:13:34,320 --> 00:13:42,320 So that argument, I don't want to hear nothing about it down in the comments section because we have so much ROI coming into our business on a daily basis. 211 00:13:42,320 --> 00:13:45,320 We should have something, a line item set out for supplies. 212 00:13:45,320 --> 00:13:49,320 I mean, I know I do. I know you do. It's part of doing business. 213 00:13:49,320 --> 00:13:59,320 And we like to provide a customer service experience because maybe this person comes back and buys another item from us or maybe they follow the store, even on Amazon. 214 00:13:59,320 --> 00:14:07,320 Right. You never get repeat buyers on Amazon. But guess what? I still have plain boxes and plain bubble mailers to ship item in. 215 00:14:07,320 --> 00:14:09,320 You got to play by the rules here. 216 00:14:09,320 --> 00:14:19,320 Now, I'm going to say something very controversial that maybe some of our listeners, this applies to on eBay because it's eBay. 217 00:14:19,320 --> 00:14:26,320 I want people to upload photos of the actual item, at least one actual photo, not a stock photo. 218 00:14:26,320 --> 00:14:30,320 You know how many businesses that would affect on eBay? 219 00:14:30,320 --> 00:14:42,320 I mean, look at the bigger companies. They ship an item in the same condition that the photo is listed at or it's a different condition. 220 00:14:42,320 --> 00:14:50,320 That happens so much. It's really unacceptable. But they're selling it as very good. And it's a ripped down stock photo that looks brand spanking new. 221 00:14:50,320 --> 00:14:57,320 That's not that item. That item has flaws. You failed to note. That's the other part of that thing is condition things properly. 222 00:14:57,320 --> 00:15:06,320 But they just they were there. They're listed, go, listed, go, listed, go, listed, go, or it's automated or it's just scan and the software takes care of it. 223 00:15:06,320 --> 00:15:12,320 But the software is not doing a good enough job. I'm sorry. It's not. It can't catch all the condition flaws with it. 224 00:15:12,320 --> 00:15:20,320 Photos help with that. But it'd be nice for customer peace of mind that they see what they're buying. They know what they're buying. 225 00:15:20,320 --> 00:15:33,320 It's not a surprise in the mail. Now, you could make the argument the stock photo guys, they're going to take less money than the guy with actual photos because the guy doing photos should be charging more than stock photo guy. 226 00:15:33,320 --> 00:15:43,320 But they a lot of times they don't do that just to stay competitive. And now you got stock photo guy versus the guy who makes a quality listing. They're charging the same price. 227 00:15:43,320 --> 00:15:52,320 So, in my mind, just photograph, at least one photo an actual photo of the damn item. 228 00:15:52,320 --> 00:16:05,320 I think this is super important that you brought this up it's you, you got it, you got to choose a side you bet you can't be stock foot because this is personally happened to me, I had to buy one single book to complete a set to sell it. 229 00:16:05,320 --> 00:16:18,320 And it was from thrift books, and it's a stock photo and it says, acceptable condition. Dude, I was waiting for it to show up. Who knows what condition and it was actually in better than acceptable condition. 230 00:16:18,320 --> 00:16:24,320 But yet again we hit that point where if it's a bad customer experience. 231 00:16:24,320 --> 00:16:38,320 It's not coming back, returning something on eBay can be a headache compared to return to something on Amazon right. Everybody knows where you where to go to return stuff on Amazon everybody knows you can return it for any single reason. 232 00:16:38,320 --> 00:16:48,320 So it is kind of cool to think about it like eBay, we either want to see there has to be an actual photo of the item being sold, or everybody has to offer free returns. 233 00:16:48,320 --> 00:16:58,320 You can't just fall yet again, here we are. We fall in the middle, where Johnny can do what he wants and I can do what I want. And there's really no rights no wrong I think I do it right. 234 00:16:58,320 --> 00:17:11,320 He thinks he does it right eBay doesn't care who's doing it right or who's doing it wrong. It's, that's pretty, that would be very interesting if they required an actual photo of the actual item being sold. 235 00:17:11,320 --> 00:17:25,320 And yet again how can you even monitor that right you would have to have some kind of AI or, you know, some kind of photograph bot that could detect that it you know it's not a stock image photo being pulled from and like you said it would probably. 236 00:17:25,320 --> 00:17:34,320 I mean it would benefit all the smaller guys and in terms of smaller guys I'm talking us not mega sellers that just list, hundreds and thousands of items every single day. 237 00:17:34,320 --> 00:17:50,320 That would be a huge benefit and I actually think that would work out in the favor of eBay right because all of a sudden. Now we can run a promotion campaign that's like hey, see what you buy before you get it right, see everything you buy before you buy it right that 238 00:17:50,320 --> 00:18:04,320 would be huge I think in the eyes of just platforms overall that would be any platform I think could do that, and would see a better customer service experience. What's your take on returns you think they should have a blanket return policy, I think they should 239 00:18:04,320 --> 00:18:12,320 I think it should be free returns at the end of the day, sooner or later you're going to get to that point as Amazon continues to grow and other platforms continue to do a little way. 240 00:18:12,320 --> 00:18:16,320 I think sooner or later you're going to get there anyway so why not start now. 241 00:18:16,320 --> 00:18:33,320 Okay before I get to that I mean, yeah, it's saying can be said for Amazon here where, yeah, you can still have one listing, sure, but when when you're up to bat on the buy box, it's showing your photo of your item that would that would help Amazon returns 242 00:18:33,320 --> 00:18:39,320 drastically, it would put more workload on the Amazon seller emphasis on work, sure. 243 00:18:39,320 --> 00:18:53,320 The better customer experience is to be had. Now segueing back to Mr eBay here on returns yes I think return should be required across the board. I offer 60 day returns, you can do as little as 30 I believe. 244 00:18:53,320 --> 00:19:09,320 So at least having a 30 day standard return policy I think should be just a default in the system it's not even a policy anymore by my choice is just an eBay policy it's going to happen, you're in the return game. 245 00:19:09,320 --> 00:19:26,320 And for, for anybody out there that sells new items and get some return is used. You can have an option in there where you can charge a restocking fee Amazon has this, you sell an item, new FBM, the customer opens it wants to return, you can charge a restocking 246 00:19:26,320 --> 00:19:39,320 fee. So there are ways around this before everybody gets all crazy well, I sent them this and then it got stained up or they did something to the item. Yes, there are restocking fees yes it's implemented on other platforms. 247 00:19:39,320 --> 00:19:52,320 I think the overall gist of this is you got it eBay has to choose who they want to be as a platform. And guess what sellers, we play on their platform if you don't like it, you can go somewhere else and maybe that's why, you know, a lot of people 248 00:19:52,320 --> 00:20:05,320 love eBay is because at the end of the day, Johnny, you can run your eBay business, you probably could have an eBay business selling only out of, you know, use food container boxes right all of a sudden you're the DiGiorno box guy, and everything that you 249 00:20:05,320 --> 00:20:20,320 sell in your, your store is shipped in an empty DiGiorno box because maybe you live next to the DiGiorno factory and you can get the boxes for free, right, it's, I think it is pretty crazy that you can just do what you want and really like what are the consequences 250 00:20:20,320 --> 00:20:36,320 of like, think about how hard it is to get banned on eBay versus like Amazon, like, it's, it is night and day to me the stuff you can get away with on eBay, compared to Amazon like it's just it's crazy to me and I think it. 251 00:20:36,320 --> 00:20:51,320 It hurts the platform so when this buyer experience thing rolls out and, you know, because eventually it probably will to the US. I think it's only good. I think we need to start weeding out the bad players and for those of us that treat it like a reselling 252 00:20:51,320 --> 00:21:03,320 business. It's only going to benefit us, everybody that's doing it right. It's only going to benefit you there's going to be no harm if eBay decides to start doing all these things and holding sellers accountable. 253 00:21:03,320 --> 00:21:14,320 Yeah, and it was interesting because tech was talking about it, you got so many things you ghosted, you were no longer invited to sell on that platform. 254 00:21:14,320 --> 00:21:30,320 Now, where there's some people that probably got ousted out of eBay that shouldn't have sure, but I'm going to say the vast majority deserved it they had it coming because they didn't do their job to the guys that got treated unfairly. 255 00:21:30,320 --> 00:21:33,320 Sorry. 256 00:21:33,320 --> 00:21:49,320 I'm sorry that's all I can really say to that. It happens man on any platform right you can. It's any job, any job. You're at will employ full termination all these things happen and you move on you adjust for it life does go on reselling does go on. 257 00:21:49,320 --> 00:21:57,320 Okay, you got kicked out of eBay guess you're an Amazon seller, welcome to the club. Hey, you fired from CBS walk down the street the right I didn't get a job there. 258 00:21:57,320 --> 00:22:12,320 It's, it's the equivalent and I think a lot of people get so offended by eBay, making these changes. I don't know like maybe maybe it's because people have been selling on eBay for so long and they see the platform you know 10 years ago look like this and now it looks like 259 00:22:12,320 --> 00:22:27,320 this, but wouldn't we all want a better seller and buying experience right I think everybody here can attest to that especially the sellers that are doing it the right way. We want standards we want things to be clear across the board so we get more customers on the platform, 260 00:22:27,320 --> 00:22:39,320 more of our items are selling because they know hey, every time I buy a t shirt is going to come in a poly bag that you know isn't going to have any branding on it isn't going to come in any kind of you know box and if eBay would come out with these rules 261 00:22:39,320 --> 00:22:51,320 and standards. All of a sudden all the bad players get held accountable, and poof they go away. Sure, a few good soldiers, you know sacrifice themselves for the greater good of the platform, this is always going to happen. 262 00:22:51,320 --> 00:23:06,320 But I do think it would be just so beneficial man, and it's ever since you know tech put out that video and I was thinking about it like eBay needs seller standards, I don't care when nobody says and it needs to be across the board, not this, oh well I'm part 263 00:23:06,320 --> 00:23:20,320 time so I don't want to be held to the same standard as somebody that's full time. That's the stupidest thing I've ever heard in any job whether you're part time or full time. You're required to sign the same papers when you're hired that you can lift 50 pounds, you can do 264 00:23:20,320 --> 00:23:28,320 x you can do y and you can do z, just because you're part time you don't get all these, you know, benefits I guess are like things you can just slack off on. 265 00:23:28,320 --> 00:23:43,320 Right, and I had an interesting conversation with a couple people about this very fact like how Amazon has their return team, they deal with returns right. So, I was like well what if eBay had something similar, like we have an international 266 00:23:43,320 --> 00:23:57,320 shipping hub right. So what if all of our packages that were mailing to the customer got shipped to the shipping hub, and consequently any returns went back to the shipping hub for inspection now where we got held up in this cool idea is 267 00:23:57,320 --> 00:24:09,320 what makes the eBay employee an expert versus you, they're not, they can't be an expert in everything that gets returned, unless you have certain departments that handle certain returns. 268 00:24:09,320 --> 00:24:23,320 Because that would prevent you getting rocks mailed back and that's always a big talk. I mean I've never really had this happen personally but I've known people that had, well, I bought a Sombro and I got a box of Skittles returned back to me, it's not the same thing 269 00:24:23,320 --> 00:24:42,320 right. So, I don't know I mean that would that would give eBay a lot more control however we pay all these fees we pay Amazon all these fees right. What are our fees really go to I mean, eBay has so much, so many phone support and that costs money. 270 00:24:42,320 --> 00:24:57,320 But I'm sure there's some extra money floating around that something could be put into play that helps customers and sellers. I like my shipping hub idea and return hub idea but there's a lot of hurdles to overcome there so well, I'll keep on noodling 271 00:24:57,320 --> 00:25:00,320 and eBay will never do it. 272 00:25:00,320 --> 00:25:14,320 Listen, you're like a politician right you're like, I want to do all these things but taxes need to go up to you're not getting, you're not getting nobody's vote to be the best thing, but it would cost money but it would be the best experience, but people, especially 273 00:25:14,320 --> 00:25:32,320 sellers, we get bent out of shape, there's a point 5% increase in fees, like, and I tell all these eBay people like, oh my god I got to promote it 2% I'm like, come on over to Amazon where you're lucky. If you get 50% of this overall sale price right like, but I do think 274 00:25:32,320 --> 00:25:48,320 maybe you know, maybe I mean it's another hot take if eBay, maybe justify their fee races and better ways like hey, we're going to do this right maybe maybe Johnny gets what are you taking my money for what where's the money going. 275 00:25:48,320 --> 00:26:04,320 Just to sell a book 15% yeah yeah yeah so like, I guess we justified as Amazon sellers is like hey, we can ship our stuff, it's super easy to list. They scan it at the warehouse they put it on their shelves they pack and pick it right there's really not much 276 00:26:04,320 --> 00:26:21,320 customer service you have to do. They inspect the returns. So maybe we justify that in our mind as well, if we pay all these fees, at least are taking care of us on this this this and this we're on eBay it's like, where does the fee money actually go right so maybe if 277 00:26:21,320 --> 00:26:35,320 there's a more transparency, and even if say, hey, here's exactly how we're spending the fees, we're going to up fees 5% across the board but we're going to give sellers, x, y and z right, you're going to get better support, and it's proven that hey we hired 278 00:26:35,320 --> 00:26:46,320 these people local to the country you selling you're going to speak with somebody every single time you call from the country, your account is you know showing you know in the United States UK wherever in the world. 279 00:26:46,320 --> 00:26:57,320 I think that would be beneficial and I don't think, like many resellers would really get that pissed off if they were just transparent and said hey here's what you're getting, and not just taken. 280 00:26:57,320 --> 00:27:07,320 So for those, those are aware, the international shipping program I think is a beautiful thing that I wish applied domestically. So when a customer makes an order. 281 00:27:07,320 --> 00:27:18,320 You pay whatever you charge them right. Well eBay charges a premium to the customer that we never really see. And their shipping is astronomical. Fine, whatever, people still do this. 282 00:27:18,320 --> 00:27:28,320 However, we ship it to the shipping hub, and they inspect the package and repackage it for us and if it gets lost in between the hub and the customer. 283 00:27:28,320 --> 00:27:42,320 I don't know the many money. I'm okay with the customers paying up for support like that, where they're inspecting the package make sure it is what it is. It's packaged properly and then mailed out and then the courier screw it up. 284 00:27:42,320 --> 00:27:52,320 But eBay did its job I did my job customer gets their money back, I get to keep my money because I did my job. If we apply this to domestic. 285 00:27:52,320 --> 00:28:02,320 I think the customer's paying up and sure eBay is employing more people, well that's not a bad thing I guess. But there's some security and peace of mind there. 286 00:28:02,320 --> 00:28:15,320 And then eBay knows if you shipped it out on time because he arrived at the hub or not, they got the little guy at the dock just waiting for your package to come in. I think it'd be a beautiful thing they'll never do this, however they did it with international, 287 00:28:15,320 --> 00:28:29,320 if they did it for domestic, man, what a company change that would be for the better. Yeah, there's a lot of things and I don't think this has happened is like, what happens here eBay just drops like these bombshell updates right it's like, we're all waiting for the 288 00:28:29,320 --> 00:28:45,320 eBay and then it comes and it's like, boom, boom, the sky is falling the comments are coming it's like, I think this can be almost like a one year two year maybe three year plan right where eBay comes out and says hey to increase customer satisfaction on our platform, 289 00:28:45,320 --> 00:28:58,320 but then the next year here is exactly what we're going to expect from you sellers. And these will be these updates will be rolled out maybe in a quarterly basis so it's not like I'm expecting Johnny to get rid of all the journo boxes tomorrow, 290 00:28:58,320 --> 00:29:10,320 but maybe three months six months nine months, a year to start implementing changes, and these changes are only going to be better for you right, you're going to get better feedback, you're going to have better, better business processes overall I think that's 291 00:29:10,320 --> 00:29:18,320 the biggest thing that people kind of miss out on is when there's a clear standard from a company right whether it's at work, whether it's your resale business. 292 00:29:18,320 --> 00:29:29,320 If we have x y z standards. All of a sudden you become more efficient at these things right I try to think about this too like when I'm helping Deb, and I do certain parts of her business. She has standards. 293 00:29:29,320 --> 00:29:43,320 And if I send her something that doesn't meet standard she says what are you doing dude like you got to fix this and I think what happens here. I get my mind okay well I can't just sneak one buyer right like there's no sneak and I'm by your boss so it's all of a sudden 294 00:29:43,320 --> 00:29:54,320 okay, I have that same standard now, and I become more efficient because now okay I know what to expect. Know what my boss expects and here's exactly how I'm going to do it in a more efficient way. 295 00:29:54,320 --> 00:30:02,320 Right, I mean, once upon a time I think even Amazon was considering its own mail service thing if eBay did something similar. 296 00:30:02,320 --> 00:30:19,320 I mean, I think that would also with my fancy shipping hub idea I keep going back to see eBay trucks on the street or Amazon trucks on the street. I think that would well post office would lose a lot of money, maybe go bankrupt, but if the companies 297 00:30:19,320 --> 00:30:35,320 had a little flag there and had a logistics and transportation game. I think that would be an improvement across the board, because now the company is reliable not be. And I hate to say it but a lot of sellers blame usps for late shipments and this that 298 00:30:35,320 --> 00:30:49,320 is a complete lies to the customer. I think that would take a lot things out of it like I gotta I gotta ding on my metric because the post office lady didn't scan one of my many packages, just one. 299 00:30:49,320 --> 00:31:01,320 It didn't affect my metrics that much but I see it and it annoys me doesn't say 100% anymore it says like 99.85 which annoys me. I did my job usps worker did not do her job. 300 00:31:01,320 --> 00:31:15,320 And it'll go back up it's not like it's on my permanent record it's just on my temporary permanent record for six months but still. These are anomalies right you can't that's a good point to bring up here, as we get towards the end of this is everybody makes it seem 301 00:31:15,320 --> 00:31:26,320 like the post office is out to get them right or like the customers are out to get them. Everybody's going to scam you and send their pet rock they bought back in 1991 pet rocks are cool. 302 00:31:26,320 --> 00:31:42,320 Back to you instead of the item you sold them. That is not the case we were talking a percent of a percent. If you want that experience, come on over to Amazon. That's all I'm saying, eBay, eBay sellers cannot complain about returns to me as a full time Amazon 303 00:31:42,320 --> 00:31:58,320 seller. I don't want to hear nothing about it because I know for a fact, my return percentage is way higher than it would be if I was on eBay, and I know for a fact, eBay would have my back. More of the times if I got scammed by a buyer than Amazon would so that argument 304 00:31:58,320 --> 00:32:06,320 it's so it's so stupid because if you didn't know better Don, you would think every person that shops on eBay is out to scam you. 305 00:32:06,320 --> 00:32:14,320 Very much. Oh, stop putting chocolate in your packages Mike. Yeah, I know it's you. 306 00:32:14,320 --> 00:32:29,320 Like, these are things we're talking about. It blows my mind that we're even having this conversation today, where we were talking about standards. We're business owners right no matter how rag tag we look right now right you know like look at this guy's beard 307 00:32:29,320 --> 00:32:37,320 he's in shades and in years. I'm wearing a Michael Myers hoodie like I'm a 10 year old that you know in the movie just came out and 78 right. 308 00:32:37,320 --> 00:32:52,320 But we have standards in our business. That's how we've gotten to this point. When we were part time we still had standards. When we're full time we even have higher standards, and I think it's just beneficial to the platform and every single seller that eBay put 309 00:32:52,320 --> 00:32:54,320 in their products. 310 00:32:54,320 --> 00:33:10,320 Now, here's one for you, and I've done this before just because if I'm tired and I'm shipping sometimes I messed up. Sometimes I'm not as gentle with the book and if I damage the book, or here's my favorite I pull off the adhesive on my, my mailers before I put the 311 00:33:10,320 --> 00:33:23,320 sticker on it and I've gotten the item stuck on the adhesive and damaged it before I'm owning up to that. You know what I do. I messaged the customer, I may own the item anyway but I messaged the customer I issued them a refund right away I messed up, this isn't the item, 312 00:33:23,320 --> 00:33:29,320 you were promised you would get that you paid me money for. And you're going to get the item anyway because I don't really need it. 313 00:33:29,320 --> 00:33:38,320 You know, and that's just because customer service, I mean, there's standards and then there's just good right things to do kind of thing. 314 00:33:38,320 --> 00:33:50,320 Other people just put it in don't message him and just cross their fingers and hope for the best because I'll admit it customers are lazy. The odds of them actually responding back or complaining or issuing return or doing feedback. 315 00:33:50,320 --> 00:34:02,320 That's a lot of effort for customers so they're playing the odds game there but you don't need to customers are okay as long as you're honest and upfront with them. That's why my condition notes are pretty detailed because they know what they're getting then 316 00:34:02,320 --> 00:34:11,320 they're just photos to back it up. However, if I mess up during shipping because I've done this before because I'm in a rush or tired. I just let them know. 317 00:34:11,320 --> 00:34:24,320 I just let them know. It's a fit that is this, like I'm gonna I'm gonna blow it I'm gonna blow this up right here because you ever have somebody buy something Johnny and they say, hey, make sure you please package this correctly. 318 00:34:24,320 --> 00:34:38,320 And then the customer reaction just randomly came up with a statement. No, it's because what it in a box. I've gotten that so many times. Can you please put it in a box. And I do. It's because they had Joe blow send them something in a DiGiorno box or a ziploc bag. 319 00:34:38,320 --> 00:34:53,320 These are not just random encounters. These people have had bad experience thankfully they still continue to shop on eBay, because let's face it, if most people were something off any site, and it comes shipped in a ziploc bag, or like the label slapped right on the 320 00:34:53,320 --> 00:35:08,320 actual item or like the action figure, like, you're not going to shop there ever again and thankfully these people stay around and continue to shop on eBay but every single reseller has had this person, the second day order it you're like, Oh, I got a sale, and then we new message from 321 00:35:08,320 --> 00:35:20,320 and then you look and they're like, Can you please pack this properly. And this is because they've had a bad experience on eBay and eBay cannot afford bad experiences. 322 00:35:20,320 --> 00:35:33,320 Yeah, because most eBay shoppers are once you're done or once a season they aren't on. There's not like Amazon where they're constantly shopping there, it's a, well, this item is too expensive over here, let me go check the internet Oh, here's an eBay link and then 323 00:35:33,320 --> 00:35:41,320 they buy that's usually how eBay transactions work. That's not to say there aren't dedicated eBay shoppers there are by abundance. 324 00:35:41,320 --> 00:35:55,320 eBay is can treat it as the yard sale of the internet when somebody wants a deal, or they can't find it elsewhere. That's what eBay is for. Yeah, well the problem is when you're the yard sale of the internet, then people pack their stuff like it's a yard sale and 325 00:35:55,320 --> 00:36:08,320 unfortunately, now we've been all of us have been to yard sales were hey, they know what they're doing this is set up nicely I like those yard sales and then I've been everything's in a pile may or may not be on a blanket on the front lawn there's not even tables I've 326 00:36:08,320 --> 00:36:22,320 got to, you know what I leave. Yet again you have to, you got to take a stance one way or another and I think that's kind of the overall gist of this is the platform has to decide who they want to be what expectations they need to have, and just roll with it 327 00:36:22,320 --> 00:36:35,320 I mean yeah, listen people are always going to be upset, regardless right we live in a culture where every, everybody's offended by everything that goes on one way or another whether it's a good or bad, it might benefit Johnny but it doesn't benefit me so I'm 328 00:36:35,320 --> 00:36:46,320 going to yell about it and vice versa that's the reality of it. But you got to you got to make a stance eBay honestly I think, and I think standards as much as all the sellers out there, don't want to hear it. 329 00:36:46,320 --> 00:36:59,320 All these metrics oh well shipping late and this and that listen, these are conversations you can have right you can call eBay say hey here's exactly what happened. Well Mike to support socks I can't get feedback removed anymore. 330 00:36:59,320 --> 00:37:13,320 That's the reality of what eBay needs to decide on who they want to be. I think they should focus on the customers. Honestly, here's a set of rules for sellers. This is what you got to do. We want our customers have good experiences at the end of the day, and these 331 00:37:13,320 --> 00:37:18,320 five things are going to increase the customer experience. And if you don't want to do it. 332 00:37:18,320 --> 00:37:27,320 That's fine we appreciate you selling on eBay over the past 65 years you've been selling on eBay, but this is who we are now. 333 00:37:27,320 --> 00:37:43,320 And fun quick story for in this up so day one of my current employee. I've been up. I don't know I got like three hours of sleep. Anyway, shows up to work, and I'm going to train her how to package in this in the scenario I just mentioned occurred 334 00:37:43,320 --> 00:37:53,320 I'd rip the adhesive off before I put the item in there and try to put the item in there got stuck and pull it back rip the whole like bottom cover off. 335 00:37:53,320 --> 00:38:05,320 Maybe not package I told her. Now we have to go now I'm going to take this opportunity to show you how to do customer service. Walk over here to the computer with me and then we proceeded on, but I couldn't believe it first day I'm trying to show her 336 00:38:05,320 --> 00:38:20,320 how to do this thing and I, I screw up. It happens. I think a lot of it boils down to people like, well, Johnny I don't want to have to be obligated to respond to a customer in 24 hours well then listen maybe reselling for you honestly I think 337 00:38:20,320 --> 00:38:30,320 what it boils down to is we weed out all the bad players, all of a sudden the customer experience goes through the roof more people are shopping on eBay, we're all getting more sales. 338 00:38:30,320 --> 00:38:46,320 And I think it's only beneficial at the end of the tunnel that we have standards and I would expect that on any platform right like Etsy has a thing where you can be a star seller, you know, if you respond to messages within 24 hours you're shipping on time. 339 00:38:46,320 --> 00:38:56,320 And then you have something like that where, hey, maybe they have like a, you know, top rated plus but there's also something else where this person you know be honest with you that bar is really low anybody. 340 00:38:56,320 --> 00:39:03,320 I know dude it's, but that's the thing. That's why eBay needs to change the bar and come out with clear cut. 341 00:39:03,320 --> 00:39:17,320 I think it's the GOP's of what they expect from sellers because I don't think this path forward is sustainable, I don't think it can be the wild west anymore I don't think it can afford to be the flea market of the internet because you can't customers, you know, they're 342 00:39:17,320 --> 00:39:26,320 diamond dust anymore they're so just think about how many more platforms there are for people to shop on right. I mean, everybody has their own websites anymore. 343 00:39:26,320 --> 00:39:37,320 If you go to the shop and tab, you're going to see 50 different sites selling that same exact thing, everybody's vying to get customers. And the way you do that is you provide a good customer experience. 344 00:39:37,320 --> 00:39:50,320 Now what would be cool. You know how to have employee of the month at places, but if you had eBay seller of the month and I'm not just talking dollars just had good metrics and eBay pulls good metric people's name out of hat. 345 00:39:50,320 --> 00:40:05,320 I was on the front page of eBay that day. You know how much that would change that stores career, just for doing their job. And eBay is like, you did a good job front page today and they just do 365 sellers a year, it rotates, beautiful thing. 346 00:40:05,320 --> 00:40:13,320 It's not just your thrift books it's not just your big bad can't compete sellers it's everybody. 347 00:40:13,320 --> 00:40:28,320 All right, we're going to wrap it up here my, my final thought like Jerry Springer is we as resellers, we are business owners, we should have high standards eBay as a selling platform should also have high standards and stick to what they say they're going to do. 348 00:40:28,320 --> 00:40:43,320 And this isn't just an us problem it's a it's us and them problem. But if we can't decide what's right and what's wrong in every situation, you know every time we roll the dice, it's a different number. That's the problem that we have here so standards and eBay following 349 00:40:43,320 --> 00:40:58,320 these standards across the board whether you're a multimillion dollar seller, or whether you list one item a week would be huge difference on the platform and at the end of the day, we need customers for our business, if we don't have customers and other people are ruined customer like 350 00:40:58,320 --> 00:41:07,320 if Johnny shipped all his books and pizza boxes right I'd be pissed off because people aren't going to shop no more because he's ruining their experience nobody wants to receive an item and something like that. 351 00:41:07,320 --> 00:41:20,320 So we had clear set of rules that said hey, you can't do this well, guess what, Johnny ships that customer complains they see the photo of the dijournal box. Johnny's out the game. That's just the way the world there has to be rules there has to be consequences 352 00:41:20,320 --> 00:41:24,320 so we appreciate you listening. We'll talk to you next week's episode. 353 00:41:24,320 --> 00:41:38,320 Thanks for listening to another episode of the resellers mindset podcast. Today's full episode and all previous episodes are available to all YouTube members, along with the weekly zoom call and private discord, head on over to youtube.com backslash to use book 354 00:41:38,320 --> 00:41:55,320 and consider joining for as little as 299 a month.