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Welcome back to another episode of the Resellers Mindset Podcast.

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My name is Mike, also known as the used book guy on YouTube, along with my friend

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and fellow full-time reseller, Johnny B.

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We help people start and grow their reselling businesses from the ground up.

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We also have a weekly zoom call and private discord for all YouTube members.

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Head on over to youtube.com backslash use book guy to join the channel and gain

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access to the full length podcast zoom call and private discord today.

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Let's get into this week's episode.

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What is up everybody?

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Welcome into another episode of resellers mindset podcast, Mike

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alongside Johnny as always today's.

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Episode is going to be a fun one.

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And I did give Johnny a basically almost a 24 hour heads up so he could

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get some ideas behind this one.

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I never give him a heads up.

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It's usually he shows up and he's like, what's the topic?

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And then we just run off.

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But our biggest pet peeves, I'm going to start out with one real quick first here.

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And it's resellers that over package their orders.

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And by this, I mean, I got a Saran rapid.

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I got to put it in tissue paper and believe it or not, people on eBay and Etsy

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will send little candies in their packages.

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I've gotten them from both platforms.

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eBay.

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Yes.

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I've received candies when I've ordered something at see the same thing.

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Why are we sending candies in our orders?

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So that I'm going to go.

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I just take one hyper allogenic person to sue you.

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I it happens though, and I don't understand like the thought process behind of like,

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hey, I'm going to give you a Swedish fish because I think if I give you this fish

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that you're going to leave me a review and this review is going to change my life.

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So I'm going to throw it over to you.

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And you kind of can go off the rails on your own here.

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On yours or my own?

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Your own.

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I own.

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Mine is people assuming what kind of reseller I am when I say I sell books.

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Oh, you sell textbooks.

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Like, no, I sell books, all kinds of books, textbooks included, but I don't

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primarily go out and get them.

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This happens more in the Amazon crowd than the eBay crowd.

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But it does happen in the eBay crowd too.

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Everybody just assumes I'm a textbook seller because that's what you hear in

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the news cycle.

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People don't know.

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And this is amongst other resellers.

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They assume the book guy, he must sell textbooks and it's like, no, I sell

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literature, damn it, not skills.

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I definitely have been called a book dealer and every single time a lady at

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the library is like, oh, are you a book dealer?

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I immediately stopped them in the tracks and say, no, I think book dealer.

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I don't know the term to me.

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It's just weird.

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And it's like, so like there's people that consider themselves book dealers.

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It's all these people that have these dead media businesses that have been,

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I've been selling books since 1965 and I don't make no money no more because

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people like you, that's the, that's a book dealer definition in my eyes.

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You can take it however you want to take it.

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If you consider yourself a book dealer today, that's fine.

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But to me, I hear book dealer.

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I'm like, nah, and I listen, all the quote unquote book dealers I've come

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across, right?

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Oh, he's a dealer at a library sale.

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They act like fools in library sales.

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They got no respect for the book dealers.

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They got no respect for themselves, the people around them or the books

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they plan on dealing.

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So I definitely agree with the kind of, I don't know, I guess like stereotypes.

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And I guess reselling stereotypes would be like a pet peeve, right?

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Like I say it all the time.

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People just think I'm unemployed.

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Holy, what are you doing?

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What are you doing, Michael?

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My son, what are you doing with your life?

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I'm like, I resell.

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Oh, you're unemployed?

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Yeah, sure.

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Whatever you want to, whatever you want to tell yourself about it.

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Like, yeah, I think stereotypes are definitely a pet peeve that we all kind

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of run into regardless of like, I mean, I guess like, imagine if you sold like

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sneakers or like use clothes, right?

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It's like, you sell stinky shoes all day, dude.

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You ain't making no money doing that.

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And like there's people that have-

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I don't quote the shoe seller.

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So you're selling Nikes, huh?

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No.

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I don't do that.

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Oh man.

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What else you got for pet peeves?

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People failing before they, they don't have the capacity to, I don't know, take

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out their cell phone or flip open their laptop or tablet and Google their question

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before asking me a very simple question.

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Like, I don't know, let me Google that for you.

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I'm not your human Google machine.

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That is a thin line.

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You have to walk, right?

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Like we have these weekly coaching calls.

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You have your monthly eBay coaching call, right?

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And like, I mean, the easy answer would just be copy paste, go Google it, right?

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I mean, Google's got the answer to everything, but in certain situations,

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and I do think, you know, some, they say what, no question's a dumb question, right?

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Now, especially when it comes to reselling.

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Lazy question though.

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Lazy question.

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That's a good way to word it.

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There's lots of lazy questions.

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I run into this often, you know, do you have a video on, you know,

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setting up your triggers?

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Do you have a video on doing a removal quest on Amazon?

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And like, they're all right on my channel.

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If you would have took two seconds to actually look, you would see that it's actually there.

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So yeah, that's definitely one for me.

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I think another one, a big pet peeve I have is people start, like a new reseller starts

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today and they want the results of somebody like me or you, like overnight or within like

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a week or two weeks.

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Like people can't see the play of building a business long-term.

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It's like, well, I need this now.

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And if you don't get that instant gratification, like you wind up giving up before you even

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given it a real shot.

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Now, person I'm about to mention, you're forgiven and did nothing wrong here, but we

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had a person in Discord ask, hey, that tutorial you mentioned in the tech video about how

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you helped that bookseller.

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How about you give one to us?

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And I'm like, um, maybe, but here's your short list of things to help you right now, I suppose.

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Cause they said they were wanting, they wanted immediate results because that success story

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I gave was a pretty much a couple of weeks success, but I had known this girl and given

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her information about books over a course of a year in those calls, I just pushed her a

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little bit more to, hey, everything we've been talking about, go do that.

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Here's your Cliff Notes version.

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So them asking me to do that, that I don't think they understood the length of time.

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It wasn't mentioned in the podcast because she already had some book knowledge.

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She was just continuing to make the same mistakes.

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And then I just gave her a shove to, hey, path over here, stop going down this other

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I got an Amazon selling pet peeve specific to Amazon.

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People that condition their used items.

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I don't even know why.

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You don't even need conditioners.

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You don't even need condition notes on Amazon.

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Just listed at good and forget about it.

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I don't know why people still try to hang on to, I'm going to list it very good or like

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new.

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You know what that tells me when you're sitting here playing this game of choosing the condition

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of each and every book that tells me you ain't sending enough in because guess what?

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If you had 300 items to send in and you had five different condition piles and you

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had to sit there and choose what condition is what book, what CD, what DVD, you would

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stop doing it after you won't even make it through the first day of doing it.

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You would be like, I'm done with this.

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Everything's just going to be good.

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There's no blue.

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There's no even argument against me.

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That's the thing.

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And people still do it.

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What's the argument against me saying list everything good?

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You're not getting more.

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Amazon's not giving you the buy box because you're very good.

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They're going to give it to the good if it's a better price.

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There's no argument against this.

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But yet people still do it.

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And it drives me nuts.

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I'm like, just stop with the nonsense.

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This isn't feasible.

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If you're sending in a box a week, you're still wasting so much time.

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If you just took that time conditioning your items for no good reason and source more items,

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your results would probably compound a lot faster.

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I don't know.

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It just drives me nuts when it comes to conditioning.

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Use items on Amazon.

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Right.

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I mean, there could be an argument for stop buying library books because you're going

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to have to re-sticker them or take the stickers off.

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I wouldn't take the stickers off the libraries.

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But anyway, to get cleaner books or better conditioned books.

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So I also have to go down to library sale.

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I have to look through them to make sure there's no highlighting or underlining too excessively.

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So I mean, there's arguments on both sides of the fence there.

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But I think people just need to put more thought before they act, do, or ask a question.

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Just pause.

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Instead of having this harebrained, got to get it out now, got to do something right now.

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Now there is something for just act instead of get lost in, I don't know, over planning,

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I guess, and getting it all fine combed out.

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But I don't know.

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I just think people need to take a minute,

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breathe, think about it, and then go on.

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Pet P use people that don't, they'll ask a question and they don't want to like,

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to listen to your answer.

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And you can have like, you know, a long list of like, well, here's why I do it.

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And then like, they don't even like acknowledge or make any changes.

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That's like, hey, Johnny, what should I do with it with my eBay business?

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Here's what I got going on.

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Johnny types up like a 10,000 word essay, right?

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Sends it to me.

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And then I see, sends me to 10,000, 10,000 word essay.

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And I'm just like, thanks.

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Thanks.

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And then a week goes by and nothing happens.

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I think it's because it's so accessible now, right?

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Anybody can message me.

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Anybody can message you.

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Anybody can message any of these huge resellers

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with the dumbest question there possibly could be.

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And you're going to get an answer.

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So I think it really depends where you're at on the totem pole of

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you're out there trying to help people.

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Maybe you're doing YouTube.

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Maybe you're doing social media.

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It's all a balancing act.

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And that's why I always say,

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everybody out there that doesn't have a YouTube channel,

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isn't recording an hour long podcast every single week.

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You should have a level up on me and Johnny

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because we have other things we're spending our time on, right?

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That would be the common sense thing, but that's usually not the case.

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We are, you know, involved in this,

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but we also have our business that we treat like a business.

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So we can level that up.

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And I think that that takes me to the next pet peeve is

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you're a reseller, you have a business, you are a small business

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and you just don't treat it like a business.

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It's just kind of a fun time.

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And I'm not saying there's anything wrong with hobby sellers,

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but if we had to categorize resellers,

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how many people would be categorized as a hobby seller

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that would actually admit they're a hobby seller?

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I mean, it's probably a little tiny bit.

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There's a few hobby sellers out there,

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but nobody's going to admit to it because nobody wants to be like,

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oh, I'm not a hobby seller.

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I do this part time.

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Now you don't.

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Yeah.

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Yeah.

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Or I don't know.

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Then there's the hobby sellers who like to,

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I think that the Instagram crowd, they like to do the flash

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and talk about their big wins, but they only get a win.

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I'm not really, I like a win too.

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Like it's something expensive sells.

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Yay.

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But I'm more concerned about consistency in my business.

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Every day is a win.

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Not a solo item is my win for the month kind of deal.

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I don't care about the solo item.

245
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I care about all my little items adding up to a bigger amount

246
00:11:51,440 --> 00:11:52,800
than this one item over here.

247
00:11:54,080 --> 00:11:58,800
But no, people talk about grails and big wins or home runs.

248
00:11:58,800 --> 00:11:59,360
These are great.

249
00:11:59,360 --> 00:12:01,360
These are excellent things to happen.

250
00:12:01,360 --> 00:12:04,080
But if it's all you talk about for a whole month,

251
00:12:04,080 --> 00:12:06,000
I think you need to re-examine your business.

252
00:12:07,040 --> 00:12:11,120
I got one of my biggest pet peeves I'm about to unleash right now.

253
00:12:12,160 --> 00:12:16,880
People that stalk their packages after they ship them to see

254
00:12:17,520 --> 00:12:20,160
where they're going, what times they're leaving,

255
00:12:20,160 --> 00:12:21,840
what time did it leave Harrisburg?

256
00:12:21,840 --> 00:12:23,680
What time did it make it to Lancaster?

257
00:12:23,680 --> 00:12:25,760
What time did it leave Pennsylvania?

258
00:12:25,760 --> 00:12:27,440
Why is it sitting at Amazon?

259
00:12:27,440 --> 00:12:29,680
Why hasn't it been checked in at Amazon?

260
00:12:29,680 --> 00:12:30,640
What's going on?

261
00:12:31,280 --> 00:12:33,280
Oh my God.

262
00:12:33,280 --> 00:12:35,040
It'll drive you nuts.

263
00:12:35,040 --> 00:12:38,000
Even when I started JB in full transparency,

264
00:12:38,640 --> 00:12:40,240
I shipped the box to Amazon.

265
00:12:40,800 --> 00:12:42,080
It gets there when it gets there.

266
00:12:42,080 --> 00:12:43,280
It gets checked in.

267
00:12:43,280 --> 00:12:44,800
I don't know what it is.

268
00:12:44,800 --> 00:12:47,920
A lot of new people, especially new people that start selling on Amazon,

269
00:12:47,920 --> 00:12:50,720
it's like, oh, it's been sitting there for three days.

270
00:12:50,720 --> 00:12:51,520
What's going on?

271
00:12:51,520 --> 00:12:52,640
It's been sitting there for a week.

272
00:12:52,640 --> 00:12:53,680
What's going on?

273
00:12:53,680 --> 00:12:54,640
It's crazy.

274
00:12:54,640 --> 00:12:55,760
Just forget about it.

275
00:12:55,760 --> 00:12:56,880
There's nothing you can do, right?

276
00:12:56,880 --> 00:12:59,600
Me and you can call up to, hey, yo, Jeff, what's going on?

277
00:13:00,400 --> 00:13:02,320
Why is my box sitting out in your truck?

278
00:13:02,320 --> 00:13:04,960
Like, it's out of your control at that point.

279
00:13:04,960 --> 00:13:05,840
And I don't know, man.

280
00:13:05,840 --> 00:13:06,800
It just drives.

281
00:13:06,800 --> 00:13:08,480
That's like one of my biggest pet peeves.

282
00:13:08,480 --> 00:13:12,800
Like, I shipped an order or one we get all the time.

283
00:13:14,640 --> 00:13:19,120
This address eBay wants me to ship to seems like it's fishy

284
00:13:19,120 --> 00:13:20,880
or it's some kind of scam.

285
00:13:20,880 --> 00:13:23,360
And I don't know if I should ship this order.

286
00:13:23,360 --> 00:13:24,720
Oh my God, dude.

287
00:13:26,160 --> 00:13:27,040
Oh, man.

288
00:13:27,040 --> 00:13:32,560
Or the eBay one of, oh, they got zero review.

289
00:13:32,560 --> 00:13:33,280
Feedback.

290
00:13:33,280 --> 00:13:34,560
Zero feedback, dude.

291
00:13:34,560 --> 00:13:36,960
If it's zero feedback, guess what?

292
00:13:36,960 --> 00:13:38,400
We ain't selling to you.

293
00:13:38,400 --> 00:13:42,880
Even if you pay $1,000 and it clears, we ain't sending it.

294
00:13:42,880 --> 00:13:45,200
I got to call eBay 25 times.

295
00:13:45,200 --> 00:13:47,440
Hey, can you call this zero feedback seller?

296
00:13:47,440 --> 00:13:50,640
See if he's actually a human, if he's living on planet Earth.

297
00:13:52,160 --> 00:13:55,040
Just means they've never been on the eBay platform before,

298
00:13:55,040 --> 00:13:57,360
more than likely.

299
00:13:57,360 --> 00:14:00,720
I've sold a lot of items, probably more.

300
00:14:00,720 --> 00:14:04,480
Well, I've sold a lot by our group standards.

301
00:14:04,480 --> 00:14:07,840
I'm not going to say I've sold the most in our group as far as eBay goes.

302
00:14:07,840 --> 00:14:10,000
But I've never been scammed.

303
00:14:10,000 --> 00:14:13,440
It's never happened to me in my whole book selling career on eBay.

304
00:14:13,440 --> 00:14:16,080
I'm not saying I'm lucky or anything.

305
00:14:16,080 --> 00:14:18,240
I just don't think it's common practice.

306
00:14:18,240 --> 00:14:22,800
But we see the zero feedback thing pop up like every week or so.

307
00:14:22,800 --> 00:14:25,440
It's like, why are you worried about that?

308
00:14:25,440 --> 00:14:27,680
Why are you worried about this nonsense?

309
00:14:28,640 --> 00:14:29,840
I will say this.

310
00:14:29,840 --> 00:14:34,960
If I'm shopping around, before Deb bought her new industrial embroidery machine,

311
00:14:34,960 --> 00:14:37,600
I was looking on eBay to see prices and everything.

312
00:14:37,600 --> 00:14:42,640
Now, if we're going to spend $7,000 and the seller has zero feedback,

313
00:14:42,640 --> 00:14:46,000
and I don't know, that does put me off a little bit.

314
00:14:46,000 --> 00:14:49,840
If the seller has zero feedback and I'm going to spend $7,000,

315
00:14:49,840 --> 00:14:55,360
I'm not talking about a $5 item that somebody bought here.

316
00:14:56,080 --> 00:14:58,240
That does make me a little bit weary.

317
00:14:58,240 --> 00:15:01,680
But when it comes to buyer feedback, the money's paid.

318
00:15:02,480 --> 00:15:03,680
You're protected by eBay.

319
00:15:03,680 --> 00:15:04,880
You ship the item.

320
00:15:04,880 --> 00:15:06,000
It gets delivered.

321
00:15:06,000 --> 00:15:07,440
You have protections in place.

322
00:15:07,440 --> 00:15:09,200
I don't know what it is.

323
00:15:09,200 --> 00:15:12,240
I think it's just one of those little weird nitpicky things.

324
00:15:12,240 --> 00:15:15,120
Resellers get caught up on zero feedback.

325
00:15:15,120 --> 00:15:16,320
They bought something from me.

326
00:15:16,320 --> 00:15:18,800
Well, make sure you leave them with feedback.

327
00:15:18,800 --> 00:15:21,120
The next Bozo reseller will be like,

328
00:15:21,120 --> 00:15:23,680
oh, they got one feedback, so I'm fine shipping it to them.

329
00:15:23,680 --> 00:15:28,960
You don't create this never-ending cycle of this poor soul who's been stuck at zero feedback.

330
00:15:28,960 --> 00:15:33,520
I've been shopping on eBay for 30 years and nobody's ever left me a single feedback.

331
00:15:33,520 --> 00:15:35,280
Everybody thinks I'm a scammer.

332
00:15:37,120 --> 00:15:38,320
Check this out.

333
00:15:38,320 --> 00:15:44,720
I would never do this, but I see you want to buy this $800 book customer.

334
00:15:44,720 --> 00:15:48,240
Can we start you off with a smaller purchase, say 25,

335
00:15:48,240 --> 00:15:52,720
until you get your feedback a bit up and then I'll sell you this $800 item?

336
00:15:52,720 --> 00:15:56,640
You got to earn it, my friend, by money and my reviews to you.

337
00:15:58,560 --> 00:16:00,320
No, I would never do that.

338
00:16:00,320 --> 00:16:02,880
I'd take the money and reinvest it.

339
00:16:02,880 --> 00:16:06,800
If they ask for a refund or a return, that's just the cost of doing business.

340
00:16:07,760 --> 00:16:11,040
Now, if you're the hobbyist seller and you only got the one 800 item,

341
00:16:12,400 --> 00:16:16,320
you can stay your hobbyist and you can hassle all the zero review

342
00:16:16,320 --> 00:16:18,400
new to eBay customers all you want.

343
00:16:19,440 --> 00:16:21,280
I'm going to fix this right here, right now.

344
00:16:21,920 --> 00:16:27,040
If the eBay executives are listening, and somebody buys an item,

345
00:16:27,760 --> 00:16:31,520
the feedback attached to their account shouldn't be from them selling.

346
00:16:31,520 --> 00:16:36,000
The feedback should only be shown if somebody's selling stuff on the platform.

347
00:16:36,000 --> 00:16:37,200
You see their feedback.

348
00:16:37,200 --> 00:16:40,320
If somebody buys something like Amazon, it just says,

349
00:16:40,880 --> 00:16:44,160
Johnny B or whatever your username is, bought this item.

350
00:16:44,160 --> 00:16:45,600
There's no feedback.

351
00:16:45,600 --> 00:16:48,000
Either way, it doesn't matter what the feedback is.

352
00:16:48,000 --> 00:16:51,200
If eBay is going to get rid of a bad buyer or scammer,

353
00:16:51,200 --> 00:16:53,760
they're going to get rid of them regardless one way or another.

354
00:16:54,400 --> 00:16:58,800
The fact that it's almost like this extra hesitancy to,

355
00:16:58,800 --> 00:17:01,200
oh, maybe I shouldn't sell it to this person.

356
00:17:01,200 --> 00:17:04,320
There shouldn't be feedback when a buyer buys something from you.

357
00:17:04,320 --> 00:17:06,880
It should just show their username and that's it.

358
00:17:06,880 --> 00:17:08,240
Boom, it's all fixed right there.

359
00:17:08,240 --> 00:17:11,280
But if you're selling, you still have the feedback from selling items.

360
00:17:11,280 --> 00:17:17,200
Now, the only scenario where it has a little bit of legitimacy is pending payments.

361
00:17:17,200 --> 00:17:19,840
I've had a couple of people where I look at their feedback,

362
00:17:19,840 --> 00:17:21,600
who haven't paid in like, I don't know, two weeks.

363
00:17:21,600 --> 00:17:23,840
I'm like, why is it taking you so long, my man?

364
00:17:23,840 --> 00:17:25,280
It was a $10 item.

365
00:17:25,280 --> 00:17:28,240
Look at their feedback and it's all from sellers.

366
00:17:28,240 --> 00:17:30,080
It's all positive feedback, right?

367
00:17:30,080 --> 00:17:31,600
Because that's totally what you can do.

368
00:17:31,600 --> 00:17:32,400
It's all positive.

369
00:17:32,400 --> 00:17:36,560
But all the comments say, hasn't paid, hasn't paid, hasn't paid.

370
00:17:36,560 --> 00:17:37,840
I'm like, okay, he's not going to pay.

371
00:17:37,840 --> 00:17:38,960
I'll just wait it out.

372
00:17:38,960 --> 00:17:43,520
Because the item will relist after a certain period of time and that's okay.

373
00:17:43,520 --> 00:17:46,560
That's the only indicator of like, where's my money?

374
00:17:46,560 --> 00:17:48,240
Question mark, go check it.

375
00:17:48,240 --> 00:17:49,760
Oh, I'm not going to get money for this.

376
00:17:49,760 --> 00:17:50,560
That's fine.

377
00:17:50,560 --> 00:17:51,280
I don't even know.

378
00:17:51,280 --> 00:17:54,480
I shouldn't even waste my time bothering because it's going to do it automatically.

379
00:17:54,480 --> 00:17:56,240
I shouldn't waste my time doing that.

380
00:17:56,240 --> 00:18:01,680
I have never looked up a single address on eBay or Amazon from somebody that's bought

381
00:18:01,680 --> 00:18:05,360
something from me to see if it's a scam address, right?

382
00:18:05,360 --> 00:18:06,080
I don't even know.

383
00:18:06,080 --> 00:18:08,000
You go to Google and type in, is this address,

384
00:18:08,000 --> 00:18:09,760
real, does this address exist?

385
00:18:09,760 --> 00:18:12,720
Like, I don't want no parts of it, honestly.

386
00:18:12,720 --> 00:18:18,160
I think that's why I kind of get away the way I do is like, I don't do all this nonsensical

387
00:18:18,160 --> 00:18:19,200
pet peeves.

388
00:18:19,840 --> 00:18:24,000
I don't got to go to the store and buy my little strawberry candies to put in the package

389
00:18:24,000 --> 00:18:24,400
in.

390
00:18:24,400 --> 00:18:26,560
Maybe you should start putting candies in with your books.

391
00:18:27,120 --> 00:18:28,960
Won't be media mail at that point.

392
00:18:28,960 --> 00:18:29,600
Can't do it.

393
00:18:31,440 --> 00:18:34,240
So here's another one, buyer return.

394
00:18:34,240 --> 00:18:37,440
Now, this was the book.

395
00:18:38,080 --> 00:18:41,840
It's very small book, as you can see, but it's an actual book.

396
00:18:41,840 --> 00:18:43,040
Had a return.

397
00:18:44,320 --> 00:18:44,960
This is funny.

398
00:18:44,960 --> 00:18:47,360
They're like, I thought it was an actual book.

399
00:18:47,360 --> 00:18:48,160
I'm like, what do you mean?

400
00:18:48,160 --> 00:18:49,200
It is an actual book.

401
00:18:49,840 --> 00:18:51,360
Like, no, it's small.

402
00:18:51,360 --> 00:18:53,280
I'm like, books can be small.

403
00:18:53,920 --> 00:18:56,560
Like, you should have taken a tape measure out and measured it.

404
00:18:57,120 --> 00:19:01,440
I'm like, I'm not doing that for every book.

405
00:19:01,440 --> 00:19:04,480
Not happening.

406
00:19:04,480 --> 00:19:05,280
Now, I get it.

407
00:19:05,280 --> 00:19:10,080
I looked at the photos, and even though there were photos like this, you can see how thick

408
00:19:10,080 --> 00:19:10,640
it is.

409
00:19:10,640 --> 00:19:13,760
If you're looking at it, it does look like a regular book.

410
00:19:13,760 --> 00:19:17,680
So I'll give this one to the customer and have me think maybe I should.

411
00:19:17,680 --> 00:19:19,360
And then I said, no, Johnny, don't do it.

412
00:19:19,360 --> 00:19:22,560
Don't put in the dimensions and the listings.

413
00:19:22,560 --> 00:19:24,000
You'll waste so much time.

414
00:19:24,000 --> 00:19:25,280
Because I only had this happen once.

415
00:19:25,280 --> 00:19:27,360
And I saw a ton of small books, by the way.

416
00:19:27,360 --> 00:19:30,880
But I'm going to agree with the customer on this.

417
00:19:30,880 --> 00:19:35,040
And they had no idea what size book they were getting, to be fair.

418
00:19:35,040 --> 00:19:36,080
So I am being fair.

419
00:19:36,080 --> 00:19:38,880
But I'm still saying it's still a book at the end of the day.

420
00:19:40,880 --> 00:19:46,720
The last controversial pet peeve we're going to cover before we switch over to the members

421
00:19:46,720 --> 00:19:47,760
part of this podcast.

422
00:19:48,480 --> 00:19:49,760
You kind of just hit it on the head.

423
00:19:49,760 --> 00:19:52,320
It is refunds, returns.

424
00:19:53,440 --> 00:19:56,160
There is nothing you can do about it.

425
00:19:56,160 --> 00:20:01,520
There is nothing you can do to stop refunds and returns.

426
00:20:01,520 --> 00:20:04,160
It doesn't matter how many photos you take.

427
00:20:04,160 --> 00:20:08,560
It doesn't matter if you're selling new, used, any condition.

428
00:20:09,360 --> 00:20:12,160
These things are going to happen.

429
00:20:12,160 --> 00:20:14,880
Returns are a cost of doing business.

430
00:20:15,680 --> 00:20:21,920
But I mean, it's controversial to say because a lot of people get a lot of resellers get

431
00:20:21,920 --> 00:20:23,440
bent out of shape on returns.

432
00:20:23,440 --> 00:20:27,600
I think it's probably the biggest people get pissed off about returns more than anything

433
00:20:27,600 --> 00:20:27,840
else.

434
00:20:28,960 --> 00:20:29,760
I don't care.

435
00:20:29,760 --> 00:20:31,280
It's going to go back into inventory.

436
00:20:31,280 --> 00:20:32,880
It's going to get relisted.

437
00:20:32,880 --> 00:20:34,640
But these people get nuts, man.

438
00:20:34,640 --> 00:20:38,960
These resellers don't want to give up their $5 or $10 they made off the item.

439
00:20:38,960 --> 00:20:41,280
And it's just like, what are you going to do?

440
00:20:41,280 --> 00:20:42,000
I mean, what are you going to do?

441
00:20:42,000 --> 00:20:42,800
Fight the person?

442
00:20:42,800 --> 00:20:43,440
What are you going to do?

443
00:20:43,440 --> 00:20:46,560
Contact eBay and say, oh, but they said item not described.

444
00:20:46,560 --> 00:20:48,160
But it was as described.

445
00:20:48,160 --> 00:20:51,040
The platforms have to protect their customers.

446
00:20:51,040 --> 00:20:58,000
At the end of the day, if they decided to not refund customers, people, all the crybabies

447
00:20:58,000 --> 00:21:03,520
out there saying eBay is a dying platform, there wouldn't be nobody to shop on eBay.

448
00:21:03,520 --> 00:21:08,560
It's funny how people say that eBay is going downhill by the same people that don't want

449
00:21:08,560 --> 00:21:10,480
to allow refunds for anything.

450
00:21:10,480 --> 00:21:13,280
I mean, you can't have your cake and eat it, too.

451
00:21:13,280 --> 00:21:15,120
You got to go one way or the other here.

452
00:21:15,120 --> 00:21:17,360
I think it should be like Amazon.

453
00:21:17,360 --> 00:21:19,280
Honestly, I think eBay should be like Amazon.

454
00:21:19,280 --> 00:21:21,360
Returns are accepted for everything.

455
00:21:21,360 --> 00:21:24,880
And correct me if I'm wrong here because I'm not that deep into eBay.

456
00:21:24,880 --> 00:21:29,280
But even if you have no returns, you still can get returns.

457
00:21:29,280 --> 00:21:30,640
Yeah, totally can.

458
00:21:32,800 --> 00:21:33,600
I don't get it, man.

459
00:21:33,600 --> 00:21:34,480
I don't understand.

460
00:21:34,480 --> 00:21:39,040
What's the big deal about what's like what's your take on people that get bent out of shape

461
00:21:39,040 --> 00:21:39,840
over refunds?

462
00:21:41,360 --> 00:21:42,160
I mean, it sucks.

463
00:21:42,160 --> 00:21:44,880
No one likes a return, sure, or a refund.

464
00:21:44,880 --> 00:21:49,680
I mean, sometimes I'm like, dude, don't even bother getting out the prepaid mailing label.

465
00:21:49,680 --> 00:21:50,880
Just keep the item.

466
00:21:50,880 --> 00:21:52,000
Just keep it.

467
00:21:52,000 --> 00:21:55,920
I don't want it back in my store because some of my things I sell and I may get a return on,

468
00:21:55,920 --> 00:21:56,960
like I don't want it back.

469
00:21:56,960 --> 00:21:57,840
I don't want to relist it.

470
00:21:59,120 --> 00:21:59,840
It's yours now.

471
00:21:59,840 --> 00:22:02,880
It's my gift to you, Mr. Customer.

472
00:22:02,880 --> 00:22:04,320
And here's your money in addition.

473
00:22:06,320 --> 00:22:08,640
And like for damaged stuff, I just have to do that automatically.

474
00:22:08,640 --> 00:22:10,240
I don't want a damaged book back.

475
00:22:10,240 --> 00:22:10,960
It doesn't happen.

476
00:22:10,960 --> 00:22:14,880
I don't get very many returns in media or books and media.

477
00:22:14,880 --> 00:22:20,640
Occasionally, accidents happen post-a-worker damages or like this one, buyer expectation

478
00:22:20,640 --> 00:22:21,840
wasn't quote unquote met.

479
00:22:21,840 --> 00:22:23,040
Didn't leave me a negative feedback.

480
00:22:23,040 --> 00:22:23,760
I gave him his money.

481
00:22:23,760 --> 00:22:24,720
He gave me my book back.

482
00:22:26,000 --> 00:22:28,720
I'm still going to relist it, but I'm probably going to up the price even.

483
00:22:28,720 --> 00:22:31,840
So it's with me.

484
00:22:31,840 --> 00:22:34,720
I was the same way when I used to do eBay heavily.

485
00:22:34,720 --> 00:22:37,040
If I would get a return, I would just tell them to keep it.

486
00:22:37,040 --> 00:22:37,520
Right.

487
00:22:37,520 --> 00:22:40,640
We have our ROI is so high.

488
00:22:40,640 --> 00:22:40,880
Right.

489
00:22:42,080 --> 00:22:44,960
And oh, somebody out there right now, well, I sold a hundred dollar item.

490
00:22:44,960 --> 00:22:45,200
Okay.

491
00:22:45,200 --> 00:22:46,720
There are situations where to get it back.

492
00:22:46,720 --> 00:22:49,600
But like I used to sell a lot of VCRs and things like that.

493
00:22:49,600 --> 00:22:52,640
And I made those things would get beat up in transit all the time.

494
00:22:52,640 --> 00:22:53,600
I'd have to refund it.

495
00:22:53,600 --> 00:22:54,720
I would tell them, just keep it.

496
00:22:55,760 --> 00:22:56,560
You can throw it out.

497
00:22:56,560 --> 00:22:57,760
Don't worry about sending it back.

498
00:22:57,760 --> 00:22:58,320
Full refund.

499
00:22:58,320 --> 00:23:00,720
I'm not even, I'm not deducting anything from these people.

500
00:23:01,360 --> 00:23:03,040
I think we get so caught up.

501
00:23:03,040 --> 00:23:08,880
And I think as resellers, we mismanage our money so much that if they refund something

502
00:23:08,880 --> 00:23:13,680
and that $20 has to come out of our account, we ain't got the $20 to cover it.

503
00:23:13,680 --> 00:23:16,800
And I think that's why a lot of people get bent out of shape because it's like,

504
00:23:16,800 --> 00:23:18,720
we don't have no cushion in our business.

505
00:23:18,720 --> 00:23:22,800
We don't have a, basically a slush fund of money that's always there.

506
00:23:22,800 --> 00:23:26,080
And a lot of people listen to this will say, oh, no, no, that's not the case.

507
00:23:26,080 --> 00:23:30,560
But I'm here to tell you, there are a lot of sellers that when that money clears on eBay

508
00:23:30,560 --> 00:23:35,040
before that item even gets to the customer, they spent that $20.

509
00:23:35,040 --> 00:23:40,800
So if they get a refund, all of a sudden that $20 is now coming out of their actual bank account

510
00:23:40,800 --> 00:23:44,880
because they spent that $20 that went into their business bank account before the item

511
00:23:44,880 --> 00:23:46,320
even got to the customer.

512
00:23:46,320 --> 00:23:51,680
Rather yet, the 30 days that they could possibly return something or 60 days or 90 days.

513
00:23:51,680 --> 00:23:52,800
I mean, it's crazy to me.

514
00:23:54,160 --> 00:24:00,480
Now I would love on the enterprise store level, which I think is like a thousand dollars a month

515
00:24:00,480 --> 00:24:02,480
on eBay or something, maybe more.

516
00:24:02,480 --> 00:24:06,080
I would love for the eBay just to take the reins on all returns.

517
00:24:06,080 --> 00:24:10,880
They get the item, they inspect the item, they make sure the claim is legitimate

518
00:24:10,880 --> 00:24:15,120
and take all that customer service away from me other than mailing the item back

519
00:24:15,120 --> 00:24:16,800
once they're done handling those cases.

520
00:24:18,000 --> 00:24:21,840
I would really pull the trigger on buying that if they did that for me.

521
00:24:21,840 --> 00:24:23,040
That would make it worth it to me.

522
00:24:23,920 --> 00:24:29,680
Because as you go up in the reselling game, returns are just going to be a common thing

523
00:24:29,680 --> 00:24:31,360
because your store is going to grow.

524
00:24:31,360 --> 00:24:33,040
So more incidents will happen.

525
00:24:33,040 --> 00:24:34,160
That's just cause and effect.

526
00:24:34,160 --> 00:24:38,080
Now you can keep your store slim and make a lot of money.

527
00:24:38,080 --> 00:24:38,800
Sure.

528
00:24:38,800 --> 00:24:40,080
But that's not a game I'm playing.

529
00:24:42,080 --> 00:24:43,200
I'm going to have a big store.

530
00:24:43,200 --> 00:24:45,520
I store books and I sell books.

531
00:24:47,280 --> 00:24:54,320
So on returns though, just as an FYI, you should actually most of the time,

532
00:24:54,320 --> 00:24:58,320
there are exceptions to this rule, wait for the item to be back in your possession

533
00:24:58,320 --> 00:24:59,600
to refund the money.

534
00:24:59,600 --> 00:25:04,720
Because if you issue the refund, they don't technically not have to ship your item back,

535
00:25:05,280 --> 00:25:08,720
but you can wait it out.

536
00:25:08,720 --> 00:25:13,840
And sometimes I've had a lot of return requests where the customer doesn't mail the item back

537
00:25:13,840 --> 00:25:15,040
and I get to keep my money.

538
00:25:16,080 --> 00:25:20,560
That's the reason in most cases you should wait because a lot of people are lazy.

539
00:25:21,520 --> 00:25:26,480
They don't print out the label and hike down to the post office to do the return.

540
00:25:26,480 --> 00:25:30,800
So if you wait them out, well, you may get to keep your money.

541
00:25:30,800 --> 00:25:35,120
Now, if the thing's damaged because of the postal worker, I'll just refund right away.

542
00:25:35,120 --> 00:25:35,680
I don't care.

543
00:25:35,680 --> 00:25:36,480
I mean, keep the item.

544
00:25:36,480 --> 00:25:41,600
I don't want the redamaged book back because I can't use my same listing in that case.

545
00:25:41,600 --> 00:25:45,120
And if it was more than a two button click for a return, not doing it.

546
00:25:46,000 --> 00:25:49,360
The problem here though, you just made it sound so simple.

547
00:25:49,360 --> 00:25:53,280
You put it in the simplest terms of wait to get the item back.

548
00:25:53,280 --> 00:25:58,400
But the reality I'm here to tell you is that, okay, I'm pissed off.

549
00:25:58,400 --> 00:26:00,960
You want to return your $20 book, right?

550
00:26:00,960 --> 00:26:02,640
Okay, send it back to me.

551
00:26:02,640 --> 00:26:04,880
I don't understand why this person's upset.

552
00:26:04,880 --> 00:26:07,360
So I'm already pissed off because now I'm out $20, right?

553
00:26:07,360 --> 00:26:12,960
So the refund, now what they do every day, Johnny, they go on to their eBay account

554
00:26:13,440 --> 00:26:18,080
and they click on the return every day to see where that return package is

555
00:26:18,080 --> 00:26:20,080
and when they can expect to get it back.

556
00:26:20,080 --> 00:26:23,520
And if the customer is going to send it back, two days past,

557
00:26:23,520 --> 00:26:26,000
the customer hasn't taken it to the post office yet.

558
00:26:26,000 --> 00:26:28,240
Now all of a sudden, what's going on?

559
00:26:28,240 --> 00:26:34,960
This stupid little return turns into five to 10 to 20 hours of you getting nuts over it.

560
00:26:34,960 --> 00:26:36,000
It's crazy to me.

561
00:26:37,440 --> 00:26:40,720
I get a text message when the post office drops off my returns.

562
00:26:42,720 --> 00:26:43,920
I don't even bother checking.

563
00:26:45,520 --> 00:26:48,240
It's, it's, it works.

564
00:26:48,240 --> 00:26:56,640
The way you said it works if you are capable of not, I guess, micromanaging, like OCD tracking,

565
00:26:56,640 --> 00:26:58,960
like it's fine if you take return.

566
00:26:58,960 --> 00:27:04,240
And there are situations, I had one recently on Amazon selling candy bars, dude ate my candy bar

567
00:27:04,240 --> 00:27:06,880
and wanted to refund and I said, well, send it back, right?

568
00:27:07,760 --> 00:27:11,280
And of course you can't send it back, right?

569
00:27:11,280 --> 00:27:12,480
If you ate the candy bar.

570
00:27:12,480 --> 00:27:14,480
And what he sends back, you don't want.

571
00:27:14,480 --> 00:27:23,040
So there are, there are situations where the pet peeving of returns, like it's a case by case basis,

572
00:27:23,040 --> 00:27:28,480
but you can't just be the person that's like, oh my God, every return is a scam.

573
00:27:28,480 --> 00:27:29,360
And I think that's what it is.

574
00:27:29,360 --> 00:27:33,600
Like every return, some kind of scam, Johnny, like, oh, there's this book.

575
00:27:33,600 --> 00:27:34,720
This is not a book.

576
00:27:34,720 --> 00:27:35,280
Like who cares?

577
00:27:35,280 --> 00:27:36,640
You're just going to relist it anyway.

578
00:27:36,640 --> 00:27:38,240
It's, it's pretty silly.

579
00:27:38,240 --> 00:27:39,600
And dude, this is a true story, man.

580
00:27:39,600 --> 00:27:40,640
I got the message.

581
00:27:40,640 --> 00:27:44,640
I ate the candy bar and this was, I overpaid for this candy bar.

582
00:27:44,640 --> 00:27:45,360
It was not good.

583
00:27:45,360 --> 00:27:46,160
I want a refund.

584
00:27:46,160 --> 00:27:48,320
And I said, no, you can't have a refund.

585
00:27:48,320 --> 00:27:53,760
I said, if you want to refund, I have a whole little message from Amazon that I send to people,

586
00:27:53,760 --> 00:27:54,560
you know, send it back.

587
00:27:54,560 --> 00:27:58,160
You'll get a full refund as long as the products in its original state.

588
00:27:58,160 --> 00:28:03,280
And they, they opened another weird like return thing.

589
00:28:03,280 --> 00:28:05,040
Like I was overcharged for my item.

590
00:28:05,040 --> 00:28:08,800
And like, even though I was overcharged, I was overcharged for my item.

591
00:28:08,800 --> 00:28:12,000
And like, even that, like, it was just a message and you just close it out.

592
00:28:12,000 --> 00:28:14,960
But yeah, people eat your candy bars and want to return them.

593
00:28:14,960 --> 00:28:19,840
I could have went in and I could have approved the candy bar return without getting it back.

594
00:28:19,840 --> 00:28:20,160
Right?

595
00:28:20,160 --> 00:28:21,920
Like we were talking about, you don't got to send it back.

596
00:28:21,920 --> 00:28:24,320
Just keep it, you know, maybe sure.

597
00:28:24,320 --> 00:28:28,480
Maybe I've been, you know, scammed a few times where somebody's like, well, I'm just going

598
00:28:28,480 --> 00:28:32,640
to say this doesn't work to see if they're going to refund me without me sending it back.

599
00:28:32,640 --> 00:28:37,120
And yes, those people exist, but I try to think the opposite side of the fence, like

600
00:28:37,120 --> 00:28:39,520
people aren't always out there to get you.

601
00:28:39,520 --> 00:28:39,760
Right?

602
00:28:39,760 --> 00:28:44,080
Like not everybody's out there trying to steal an extra five bucks out of Johnny's pocket.

603
00:28:44,080 --> 00:28:44,320
Right?

604
00:28:44,320 --> 00:28:48,080
He doesn't have like 50,000 security cameras at his bookshop.

605
00:28:48,080 --> 00:28:51,840
He probably would welcome somebody to come in and fill up a few bags of books at night

606
00:28:51,840 --> 00:28:53,840
and get them out of his warehouse for him.

607
00:28:53,840 --> 00:28:56,000
Like not, not everybody's out to get you.

608
00:28:56,000 --> 00:28:59,520
And I think a reseller's it's like, man, every little penny, like, Oh, someone's going to

609
00:28:59,520 --> 00:29:00,880
try to take advantage of me.

610
00:29:00,880 --> 00:29:03,360
And it's just like, no, some, most people are decent people.

611
00:29:03,360 --> 00:29:03,680
Yeah.

612
00:29:03,680 --> 00:29:05,200
There's bad apples of the bunch.

613
00:29:05,200 --> 00:29:07,280
But I mean, it is what it is.

614
00:29:08,320 --> 00:29:09,360
Oh, and here's another one.

615
00:29:09,360 --> 00:29:12,880
People use the block thing, the block buyers.

616
00:29:12,880 --> 00:29:13,680
I'm like, why?

617
00:29:13,680 --> 00:29:15,040
I don't even know how to do it.

618
00:29:15,520 --> 00:29:16,800
I want their money.

619
00:29:17,600 --> 00:29:21,520
If they had a bad experience, whether it's my fault or not, whatever, I'm still going

620
00:29:21,520 --> 00:29:22,480
to collect their money.

621
00:29:22,480 --> 00:29:28,000
Now, if they're just like, I don't know, reading it, returning it, reading it, returning it,

622
00:29:28,000 --> 00:29:29,280
reading it, returning it.

623
00:29:29,280 --> 00:29:31,760
I mean, yeah, maybe I've never had this happen though.

624
00:29:31,760 --> 00:29:33,520
I've never had this happen.

625
00:29:33,520 --> 00:29:37,440
I, you know, when people are my block list, zero.

626
00:29:38,160 --> 00:29:39,120
There are people out there.

627
00:29:39,120 --> 00:29:40,560
I blocked this guy for that.

628
00:29:40,560 --> 00:29:42,000
Oh, this guy had zero feedback.

629
00:29:42,000 --> 00:29:42,880
I blocked him for that.

630
00:29:42,880 --> 00:29:44,800
Oh, this guy did one return with me.

631
00:29:44,800 --> 00:29:48,480
It was the post office's fault, but I'm going to block them and never take their money.

632
00:29:48,480 --> 00:29:50,320
No, I want all their money.

633
00:29:51,040 --> 00:29:52,160
Give me money.

634
00:29:52,160 --> 00:29:57,360
Can we get like the block, like blocked people, like data from eBay, right?

635
00:29:57,360 --> 00:30:02,320
Like how many, like how many people are blocked on eBay, like across accounts?

636
00:30:02,320 --> 00:30:07,120
And like, what's the like highest amount of people, like one, one seller has blocked,

637
00:30:07,120 --> 00:30:07,680
right?

638
00:30:07,680 --> 00:30:09,680
It's probably like 50,000 people, right?

639
00:30:09,680 --> 00:30:11,600
Some of these people are in knots with this stuff.

640
00:30:12,160 --> 00:30:14,480
Blocked every customer that bought something for me.

641
00:30:14,480 --> 00:30:16,560
I'm just, I don't even know how to do it.

642
00:30:16,560 --> 00:30:18,880
I honestly, I have no idea how to block somebody.

643
00:30:18,880 --> 00:30:21,680
Um, it is what it is, honestly, at the end of the day.

644
00:30:21,680 --> 00:30:23,600
So those were our pet peeves.

645
00:30:23,600 --> 00:30:27,920
We appreciate you all listening to today's episode and we will talk to you next week.

646
00:30:29,520 --> 00:30:31,920
Thanks for listening to another episode of the Pet Peeves.

647
00:30:31,920 --> 00:30:34,400
Another episode of the resellers mindset podcast.

648
00:30:34,400 --> 00:30:39,120
Today's full episode and all previous episodes are available to all YouTube members along

649
00:30:39,120 --> 00:30:41,680
with the weekly zoom call and private discord.

650
00:30:41,680 --> 00:30:46,160
Head on over to youtube.com backslash to use book guy and consider joining for as little

651
00:30:46,160 --> 00:31:02,160
as $2.99 a month.