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Welcome back to another episode of the Resellers Mindset Podcast.

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My name is Mike, also known as the used book guy on YouTube, along with my friend

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and fellow full-time reseller, Johnny B.

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We help people start and grow their reselling businesses from the ground up.

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We also have a weekly zoom call and private discord for all YouTube members.

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Head on over to youtube.com backslash use book guy to join the channel and gain

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access to the full length podcast zoom call and private discord today.

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Let's get into this week's episode.

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What is up everybody?

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Welcome to episode 44.

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This is an easy one for those of you watching on YouTube land

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to do with our two hands.

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Resellers Mindset Podcast, Mike here hanging out with Johnny B.

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As always today is a fun topic.

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The things we hate most about reselling, right?

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And it's kind of, this is going to be interesting because Johnny B.

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does full-time eBay.

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I do full-time Amazon.

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Johnny B.

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really doesn't, you know, have a social media presence, a YouTube channel that

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basically consumes my whole life like myself.

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So this is going to be a very fun topic.

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We're not just going to cover like business things.

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We're going to cover things, you know, we see out there and just

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whatever's on our minds.

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So we're probably going to go down a few rabbit holes here,

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but it will be a fun time.

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So I'm going to start off first here.

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I'm not even going to let Johnny B.

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speak for the first five minutes of this episode.

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The thing that bothers me that I hate about reselling is the, the, how easy

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it is portrayed to be on social media and YouTube.

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So somebody like myself is very active on both social media and YouTube.

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It just seems to me that people make these 30 second videos of them walking

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into a store, scanning stuff, showing their phone saying they're going to make

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a hundred thousands, tens of thousands of million dollars.

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And that's the video.

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And people are actually on their comment and like, sell me your course.

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How do I do this?

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Like, if only we really knew how much work and how far from the truth these

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videos were like, I need to get some kind of community role on social media

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platforms and YouTube where I can go in and flag reselling content as BS, right?

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Like we all know like the censorship that goes on on some of these platforms.

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Like I need to be the guy that goes to the reselling stuff.

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And it's like flag, like this is a lie.

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Like, because a lot of it, it just straight up BS, like it doesn't work

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like that if they're just trying to sell a course or sell something else

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besides an actually like growing a reselling business.

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So that's where I'm starting out today.

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You can go off the wheels on whatever you want.

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I've got a question on this one.

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Is it really misinformation or out of date information?

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It's misinformation.

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A lot of it, like the more recent one I've been seeing going around is people

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going into like Costco's and scanning like the prime drinks, right?

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The prime energy drinks is like the craze going on right now.

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And they make it seem like, oh, look, I scanned it and it's showing $10 profit

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and I can sell this myself.

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And like they don't even factor in shipping a case of like of liquid.

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Like how much is it going to cost you to ship a 24 pack of any drink?

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Like it's going to cost you an arm and a leg.

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Like it's so far from reality.

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And like they'll even load up their car and act like they're buying the stuff, dude.

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It's like headed to check out to make my $10 million.

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Like it's so bad.

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It's just like, I don't know, man.

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And it's always it's never just that it's always some kind of like course

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or something connected to it that really provides no value.

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It's probably done with AI or like some kind of like VA.

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It's just it's so bad.

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Like don't get me wrong.

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There's definitely people out there that helped it have, you know,

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like courses and programs for sure.

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But I think there's a big difference when somebody's just trying to pitch

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like a false, like, I don't know, false appearance of what reselling is.

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And they make it seem so easy when it's honestly the complete opposite.

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So probably my number one hate is platform deadlines.

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Even Amazon's got one, the Q4, get it all in before Q4.

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And eBay's got a daily one of get your listings up.

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So that's probably my number one hatred.

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If it was a lot more go at my own pace, I could have more flexibility

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for my side projects.

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So in one regard, I hate it in one regard.

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I need it because side projects can be very distracting.

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You can get tunnel vision in that and not get the actual work done

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that actually produces dollar bills.

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But I don't like the deadlines.

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Like some days I'm just not feeling the eBay and I wish I could take the day off.

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And technically I could with draft banks and stuff, but that's not me.

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I do it regardless every single day because I don't like feeding myself that habits.

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Now that I'm jumped on back in Amazon, I'm going to hate Q4

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because I'm not going to send any Amazon books until next year.

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But I'm going to do FBM in the meantime.

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Seller support, dude. Seller support.

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I know you hate it.

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I think everybody hates it.

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I mean, unless maybe if you have like an anchor store on eBay

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where you have like a direct line to somebody.

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It's a different tier customer service.

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So you don't get the randos.

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Yeah, I think the seller support on all of these platforms is a laughing stock

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because if you take all the fees that we all make these companies,

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how many people could they actually pay that were properly trained

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on the platform, properly understood when you call the problem that was going on?

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And they just choose not to do it.

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It's a joke to me and it drives me nuts because I think about like I sell 100K on Amazon.

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50K of that's going to Amazon for fees.

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That's me. I'm a little blip on the map.

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We times this by millions of sellers.

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I mean, we can't have a group of intelligent people to answer calls from people or even like,

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all right, this is kind of going to be like this is a hot take.

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Almost tier systems.

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OK, kind of like eBay's anchor store.

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But you don't pay for it, right?

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All right. Yes, no.

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No, because it should be based off your volume on the platform.

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But with eBay, if you're going to do that volume, you need that store for more listings anyway.

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So but like with Amazon and even some of the smaller ones like Etsy and things like that,

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once you're selling so much, I think that should almost bump you up a tier to where,

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hey, this person means a little bit more to us than Joe Blow, who sold 10 things on Etsy.

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Like I always say to Deb with Etsy because, you know, she got over 10,000 sales over there.

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And it's like, how can somebody that just started with Etsy who has no idea how to list their first item call

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and ask for help and then Deb calls right after that person and has to deal with the same person

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who has no idea what they're talking about?

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Like, dude, there needs to be some kind of system here of respect for the sellers,

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like some kind of like loyalty program, right?

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Like I've been with Progressive Insurance forever.

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And now, like my calls automatically get routed ahead of somebody who just signed up for the insurance company

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because I've been with them for X amount of years.

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I would even be fine with something like that, not even sales based.

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How long have you been selling on the platform?

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So it's funny. Every time I call on the eBay, they tell me every year increment I've been with the eBay.

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Oh, I've seen you've been with eBay for blah amount of years.

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Thank you for being one of eBay's most valued sellers.

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It's like I know that's this company line, but I do feel slightly better.

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They gave me a thank you. Not so much. I'm full of shit on that one.

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But it is interesting.

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And I can't really blame Amazon and eBay too much because we're not.

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I can't blame the person answering the phone too much.

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I'm going to blame eBay and Amazon because those who don't know these people don't really work for Amazon or eBay.

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They're a hired out company that deals in customer service.

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Now, eBay and Amazon give them the rules and guidelines and knowledge based system for them to look up everything.

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But they're just people like you and me. It's a job. They've walked into it.

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They got handed the guidebook and now the phones ring.

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I'm sure they got a two week course, but still.

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Let's that's what I'm saying. Let's basically soup up call centers.

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So instead of having a thousand people and we're paying them two dollars an hour, why don't we make it, you know, a hundred K year job?

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And we have people that had maybe been resellers in the past, you know, maybe offer some kind of benefits to these people.

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So it's more enticing. Like we don't want to just deal with somebody that doesn't care.

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Right. Like you said, it's just like, hello. Yeah.

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Thank you for being with us, Johnny, for nine years.

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And like you said, I don't blame the people at all.

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I mean, you got to make money, right?

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Everybody's in different situations in life.

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But these platforms, man, that's like, you know, you're going to have to make money.

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That's like, I really hate the fact that you can't get a hold of somebody.

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And if you do, you can call back in an hour and you can get a completely different answer about the same exact question.

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We're the same exact way. And it's like, it sucks for us because if you don't get the right direction and you misstep, you could lose, lose your account, you know, lose the platform altogether because and they're not going to care.

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Right. Oh, yeah. I called him. I talked to Johnny earlier and he said it was OK for me for me to list this item that, you know, is banned on this platform.

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And then do it. And then you're banned. And then what are you going to put your email? Well, Johnny told me they're going to be like, who the hell is Johnny?

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We don't even know who that guy is. He doesn't even work for us. You're still banned. Beat it.

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It's like, I don't know. That's what that's what kind of drives me nuts.

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I love it when I call in and I know more than they do about their own tools. That's my favorite part.

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It happens all the time. It happens all the time. Whenever you have to deal with something and you're trying to explain exactly what's going on, it's like talking to a brick wall.

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I might as well be talking to one of my cats. Hey, Zazu, come here. Can you help me fix this buddy? It's just like, oh, my God, like, I get it.

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You know, that's their job. They have like, here's my script. I have to go off to try diagnosis. But these platforms got to do a better job overall, in my opinion.

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Now, what I'd like for it to happen is I dealt with this with my Internet company. My Internet company is pretty good.

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They remote it in from my phone because I was having issues with my motor and router and were able to fix my issue fairly quickly.

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The mean having to describe what I'm seeing, look for some obscure thing. That was a lot better.

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I would like for eBay and Amazon to remote in our computers. Oh, my God, Sky, I got to take over.

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It would solve so much customer service calls being able to do that on top of having a knowledgeable person.

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Empower the phone customer service person a little bit better, give them the tools and access they need to actually do their job to help us, the sellers.

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I do. I mean, I'm going to speak for probably 90 percent of eBay sellers.

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You know what I'm going to say. Listing on eBay. I hate it. I hate it. I hate it. I hate it.

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And I guess I could say that it's because as a primary Amazon seller, the listing is like it's night and day in comparison.

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And I just it takes I don't know, man, like you're good at it.

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But like for the average Joe Blow like myself is like listed on the phone and like the pictures, you got to flip the pictures sometimes.

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Like I hate listing on eBay, dude.

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It is that it's it's it's the main reason why I don't do more eBay is because, you know, you got to take 10 photos, right?

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You got to I know it's just a book, but I always try to take as many photos as I can.

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I'm not doing like how many photos can you do now? Twenty four. Yeah, just 24.

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You can pay for more still. But Max is 24 for free.

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So like I usually do between like it's probably between like seven and 10 photos per book, because I just feel like if you're on that platform,

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people expect to be able to see everything on the book like that you're selling. Right.

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You know, but it sucks, dude. I hate it. I mean, I know you actually but I think it's different though, right?

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Because you have a passion for, you know, the stuff you sell. So for me, I'm just like I just see it as like a 10, 20 dollar bill.

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I'm like, well, I got to do this to make this 20 dollar bill.

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Like that's the only motivation I have. I mean, yeah, I do like what I saw.

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But like I tell you, there are some days I just don't feel like listing. I do it anyway.

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But it doesn't have its charm. It wants to. That's for sure.

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It's still a job, my own job. But yeah, another thing I hate is fees.

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I get it to an extent to maintain your operations.

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But when you go on above and beyond that, when you're getting to the greedy portion of it.

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And I'm going to say even for the customer side, because eBay's international program where they're having to drop, I don't know,

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a fee to a hundred dollar bill to buy a 10 dollar items, a bit ridiculous because it's cheaper just to go through USPS, honestly.

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So even eBay's cleared money on shipping these days. I have no idea about Amazon, but I think the fees are.

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They're good to an extent. I get it. You need to cover up operations gas and those Amazon trucks ain't free.

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Paying for the customer service on eBay and Amazon ain't free.

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Paying the employees in the Amazon warehouse ain't free. I get it. But you're collecting money both on the seller end and the consumer end.

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So, yeah, I don't know what the answer is.

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Here's my argument. At least Amazon. Yeah, I sell a book for 20 bucks.

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Like Amazon takes 10 bucks. Like at least all I have to do is throw that item in a box that Amazon deals with, you know, storing it and packing it and making sure that it's my big argument.

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What this is, it's like like you're saying with eBay and like even with Etsy, like the fee increases.

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It's just there. What is the justification? And like they always give the most bogus as justification for these feet.

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We're going to we're going to make great commercials. So more people shop on our website and like me and Deb see like the Etsy commercials.

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And it's like it's the worst, worst like I could make a better Etsy video for a commercial.

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It's like, guys, you're just hot. And then you see that what the higher ups are making. Right.

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You're like, wait a minute, this dude, this this dude or ladies making how much money and you're going to raise these fees.

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And they always they're always sub-tall about it. It was like it's only a 1% increase.

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You know, it's only 1%. Yeah. Well, year after year, you know, it's like the post office, you know, that's all another.

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That's that's another thing I hate. We're going to roll right into that.

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How many times can we increase post office rates? I mean, we're looking at three times a year basically anymore.

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Like, that's insane to me. Yeah, it is insane. And what and what was interesting, eBay has a history timeline thing of all their big things they've done.

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I'm not sure if Amazon does or not, but I noticed back in their heyday eBay was buying companies left and right.

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And I know Amazon owns a lot of companies itself. So I get part of the money goes to acquisitions to make your company better as a whole.

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But I would like it to come from revenue that doesn't take so much out of the pocket of the consumer and the seller.

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And I'm not sure. Again, I'm not sure the right answer on that. Where you they're like us. They want to expand and grow, grow, grow, grow.

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How do they do that? Like Amazon's also got a lot more overhead because they have physical warehouses they got to build and they got to staff those suckers pretty heavily.

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And or by technology and equipment to make those warehouses function in the way they do.

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It's a logistical nightmare, I'm sure. But I think the bean counters need to get in the room and let's come up with a better way to do the same.

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But then again, what's their incentive right is just easier for them to raise fees on everybody. So I don't know.

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I hate people that take advantage of the systems that are in place. Right. And on the topic of post office, people that ship normal items, media mail,

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people that abuse the system because they can get away with it and everybody else has to pay for it.

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And unfortunately, if you don't if you think people aren't sending clothes, send in anything, electronics, media mail, I'm here to tell you, you are dead wrong.

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There is a bunch of slimy people out there. And every once in a while, one of the bigger cases pops up in the news of mail fraud.

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And it goes on all the time. And I understand like they can say, well, you know, that's why we have to increase the shipping rates.

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And I just like I think about it. Right. We buy shipping through these platforms and it's discounted.

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And I think to myself, like, imagine walking in to a UPS FedEx, USPS and trying to ship like one of our size boxes, like a 16 by 12 by 12 box, like priority mail or UPS ground.

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Like it's going to cost you an arm and a leg, chief. Like it's it's ridiculous how expensive it's gotten.

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And we complain about it, but we have discounted rates. I'm trying to think about the person who is just maybe sending a box to their kid in college full of like, you know, stuff or, you know, Christmas time, sending gifts to somebody overseas.

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And you're walking in the post office to buy that stamp like good luck. You better have a lot of cash with you because they're going to take it all.

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Now they do have commercial accounts, but they want you to ship like 600 pieces of mail every day. That is a big time deal to get up to that level.

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I'm not saying it's impossible, but I don't plan to see commercial rates for quite some time to be able to be considered because they got to do a whole vetting interview thing with you.

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So, I don't know. And then you have USPS and FedEx and DHL and all the others who were just a little bit more expensive. I think they do a better job in different aspects of their business compared to the United States Postal Service.

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But at the end of the day, it's about cost. And like even me, I pass that cost on to the customer and I'm still using USPS, meaning I charge for a mailing label and then some.

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Lower offers, I guess, enables me to accept lower offers. I don't want to do lower offers, but I built a cushion for myself where I'm able to still pay the stamp.

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But, go ahead. You got it. At the end of the day, you got it because you're just going to, you're going to price yourself out of your business, honestly, that's all it comes down to.

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You can't just keep doing the price point you're doing and you know why everything else is going up. Everywhere we look, everything is going up besides my 401k.

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So, it's like we have to adjust to these times because if not, you're done. You're just going to be working for free basically and not even working for free. You're going to be working to lose money.

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And that's the sad reality of a lot of reselling Johnny is like a lot of people do a lot of work and make no money. And like, I don't understand like, I guess it's to say oh I have a business but like at some point you got to look in the mirror and like,

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like all right well this ain't working.

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Yeah, man, I've had to do that couple times this year this has been a terrible year for me, but I've made adjustments that make it better.

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Every day honestly, you got to experiment you got to innovate, especially if you're doing something more unique than like what I do in some kind of unique.

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But for Amazon, it may be.

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If you're doing FBA, maybe you subset a little bit with FBM and maybe you get better priced items so maybe this year it's $30 bucks next year's $40 bucks. Year after that $50 bucks what happens when you're only looking for $100 bucks, because of all the fees that

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have gone on with the platforms, they'll get to that point sooner or later so something's got to give.

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I have three words for me and 98.9% of the resale community and you can respond to these three words how you feel. We hate refunds.

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I hate refunds.

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Yeah.

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I think it's worse on Amazon than eBay to be honest.

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I mean even close, I would probably say, I have gotten more Amazon returns probably in one month than I ever have gotten on eBay, like in my whole eBay selling career like yeah I don't sell a lot on eBay but I used to sell a thing I think I've had

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this year and I was due to damage post office nonsense not even. I think, I think, maybe we should reward that is that we hate Amazon right because Amazon created the reef, the free refund madness, honestly, and, and that's like everybody's expectation

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is like, oh well I can just return this and get my money back like sure there are 100% situations where somebody is not as described you get shipped something that's not even that I don't.

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But I'm just talking about like overall in general cases where, you know, I had somebody wait till the 29th day of the 30 day refund window on Amazon to return a CD it's like, oh I didn't like the CD, well he just had it for 29 days right it's like, I mean come on like

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before you buy. Yeah, but it's perfectly fine. It's perfectly okay to Amazon because it's not their product. They, they're going to get their fees for shipping it to them anyway so it's like, we've created a monster.

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And there's no going back from this dude it's the same way with shipping like everybody like somebody will buy something off dev like she's making these toys on an embroidery machine, and we got to stuff the toy do all the stuff and they look, they want it the next day

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and they're like it's Amazon and it's like, no, just because Amazon has this huge network of products that are already made people that are driving their trucks every single day of the week even Sundays.

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It does not exist in the real world that's literally just on Amazon, but people still think the real world is Amazon on every single platform it's like hey, I should get this right away.

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If I don't get this by tomorrow. I'm going to leave bad feedback, and you're going to be in big trouble and I'm going to charge back your credit card it's like, I don't know I hate the fact that I mean, I hate the fact that Amazon is so successful.

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The rules and policies, they allow for their basically customers on their sites, I understand, without the customers the site doesn't exist, but I guarantee every single person that sold on Amazon, and even eBay like you probably have been taken advantage

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of, at least one time by somebody when it comes to refunds. So it's like, I don't know man it's it's it sucks that Amazon created this but I hate the fact that it's like an Amazon mentality, no matter where people shop, it drives me nuts it's like they want it

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right away and it's like, it doesn't work like that in the real world like sure, you have what what's your handle time.

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One day, same day.

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And like he's trying to be a wannabe Amazon over there right so it's like for somebody that maybe you know maybe they have a job or they can't get to the post office it's like, if you have five days handling time on like, people will straight up pass your items

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because they want to see that they're going to get it right away.

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We do a post office run twice a day my cut offs like 1030 in the morning, but we'll still, we'll still leave it for to do whatever comes in after 10. Basically do your mail around 1030.

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And then anything comes in after that up until four o'clock will mail out the same day again as well.

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Just because I get a lot of my reviews are about how fast my shipping is compared to other sellers, because it's media mail right so it could take up to two weeks to get to you, technically, so the less time they got to wait for it, the more phrase

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you'll get, I guess.

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I hate.

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I hate feedback.

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I hate the way it's done I don't hate the theme of feedback itself but I hate the way it's done on both platforms.

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Amazon I hate it because it's so hard to do it's not. I've tried to do it as a customer it's not easy on eBay. I would much prefer like a Reddit thing, every positive as a thumbs up everything's down and then you just have your average,

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that would be nice instead of this positive neutral negative feedback. Now as far as leaving comments on either one.

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I like the good ones I get the ones that actually put in the thought that aren't the automated scripts by eBay.

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Those make me feel kind of good does it do anything for me not so much would it do something for another customer I don't know because I don't interact with my customers I can't go to my customers and be like, hey, what did you think about all these

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things you may or may not have read they don't, there's no way to do that.

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I'm dumb dude, it's dumb. Yeah, honestly it's dumb, like, oh, look, I got x amount of feedback like, I think it should be a system where you have like, oh, like, your accounts and good standing right like the platform knows your accounts and good standing.

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You have to have a situation where it takes you know like I'm curious can you even, I don't even think you can, can you lose your eBay account if you have x amount of negative feedback.

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Yes.

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If you don't ship your items on time and you get enough negative feedback from that. Now you can't ever have your account closed this is what happens when somebody on eBay dies they continue to sell their items.

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A significant other doesn't know anything about eBay or how to get on to close down their account, and eBay just let them rolls and it's a bunch of vile nastiness from customers that have never bought something, never gotten a return from it.

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And then now they have to deal with email customer support because that guy is not alive anymore. The account still exists.

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Technically, but they're going to bury you. That's what happens when you go from below standard or even below that, and you're the fees go up dramatically when you go below standard it's like an extra 10 and maybe 20% now 20% extra fees.

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That's ridiculous. That even exists, the platform knows they're sellers right this feedback thing or whatever you're talking about like, why does it like, have to, why do, why do we have to be responsible for keeping this thing on display.

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And, you know, being being the goody two shoes so we get less fees like the platforms know it's Johnny be a good seller. Is he not a good seller, it tell me so when I call it on the phone.

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Dude they got all the metrics they got your shipping times they got how fast you're shipping items out your return rate, all of them not as described. So why does this even exist if you're a bad seller then you're off the platform.

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What if, what if everybody that came on to eBay knew that every seller was on there was vetted to a certain degree by eBay and that they don't have the shady shady sellers maybe when you start an account right because you don't know where somebody just start selling the count you don't know if they're

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in a probationary period where you know maybe you're under more scrutiny, because they want to see if you're actually doing your stuff but I think once you pass a certain point it's like, alright this person is doing what they're doing like chasing these stupid little feedbacks

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like you don't like, I could care less about feedback and like, yeah, on Amazon I rarely get them. My last one was a five star review that said none, literally the words on the on the review just said no any most of its product, you know descriptions like hey I love this

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CD this track has this person on it's like, it don't even have nothing to do with me and honestly like it's not even once you get to a certain point it doesn't even affect your account. It's like, once you hit like we'll say like maybe 100 feedback on eBay, or like 50

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feedback on Amazon. It shouldn't even be there anymore because it's pointless. I mean, sure, you know, if you start doing things the wrong way that maybe the platform can just send you a warning behind the scenes but I feel like it doesn't matter in most parts because a lot of people, especially

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on Amazon, you can get feedback struck through like if you're selling on FBA, you get all your negative struck through like I probably I'm still 100% positive and I probably over the, you know, few years I've been selling on Amazon. I've probably gotten like 15 negatives

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struck through just because I can shrink it through I want to keep 100% so it's like pointless anyway like this is stupid. Here's what I like I would like you get so many negatives, some kind of account combed through by eBay is done

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to determine if you need to be on the platform at all. Now, that's that's the stick right here's the carrot, if you're doing your good job. How about you have the buy box for a little longer period of time because somebody who doesn't do as good of a job, or on eBay, maybe

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you get a little bit more traffic, or hey maybe you're promoted listing rate they raise you a percent artificially so if you did 10% they'll technically give you 11% if you're doing a good job, or they'll lower the fee on it or something or maybe get a reduction in your

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subscription fee maybe there's some kind of reward system for sellers would be nice to see. I would love to see that just so I could see all the YouTube videos of people.

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Johnny B gets more traffic than me eBay hates me in my store my cats and my family we have a better job.

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Work harder.

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I do think it is tough though right because like they these platforms make a lot of money from new sellers right you know the listing fees the stores subscription fees, as it just, they can't, unfortunately they can't turn away from like the newer sellers and a lot of the headaches

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from the newer sellers because they really don't understand. Hey, what exactly is going on on the platform and I do think I hate that the platforms really don't have like a good training program, like a step by step tutorial maybe they sit you down with somebody that

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again, they would have to hire somebody that actually understands the platform you're not going to sit down with somebody from across the world who's just getting paid to be there, like you would have to basically go through a proper training so the new sellers, you know,

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let's, let's, you know, get them on their pants and success instead of just saying here's an account list what you want for whatever price you want. And then, you know, you go bye bye.

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Right, I mean, I've been to eBay's YouTube channel. I've, I don't, I've never been Amazon's YouTube channel I don't even know if they have one, but it's not easy.

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I mean we have all these groups that I mean you have a group to teach us Amazon essentially. I mean after this we're going to go to the members call and answer questions there, because it's not easy to get the information how do I Amazon, how do I eBay, how do I do

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Amazon better than everybody else how do I do eBay better than everybody else.

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That would be nice to see. I mean, I know they have eBay open does Amazon have a convention or. Yeah, they do. And they basically got the same kind of tools, eBay has like these, these half ass videos like you went when you got a job back in, you know, 2002 and they make

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you watch like the VHS tapes up. This is how you handle a spill cleanup like it's like that it's that bad it's like you really can't learn anything.

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But I would love to do is like, hey eBay, how do coupons work the best, how to promoted listings work the best, and I get it maybe category dependent, or how to how would you like me to do this newsletters, what is the most optimal way to do that like

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you're giving me these tools no explanation how to do it and I got to figure it out. I got to talk to people and I got to decide, well that works for them for this reason because they saw stuff. Yeah, they may be books, or they may be CDs, let me not necessarily apply to my books.

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I mean I gotta, I'm on my own. I'm on my own Mike, what do I do. Ah, I hate that these platforms, they want us right they want us to make sales so they make money, but they keep all these secrets about these things and how they work in these programs

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and the buy box, buy box. That's like the number one like why why hide that information tell me how to do it. What do you want. Do you want me to send in this amount of books.

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Do you also put X amount of books on FBM. Um, do you want me to have 10 review. Why keep this a secret.

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Point, I was selling on eBay for years before I came across you and tech and sports I didn't even know the way you could build an eBay store by sending out newsletters sending out coupons like I never knew these tools even existed and the, you know, three years, I was selling

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everything on eBay like that's crazy to me because it's such a vital tool. When you start scaling your business, and there's nothing about it dude they, it's just, it hides in the buttons, they're just buttons in the background exactly.

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That's crazy to me, like they would make it all last year. I only did it this year because the my refinement group started pushing it pretty hard and they're like hey let's figure this out let's do this better than everybody else.

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And like okay, I'll drink this Kool aid I like more sales this sounds like pretty damn good Kool aid to me.

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All right, I got a feeling going to wrap a fire here before we wrap up the, then the normal part of this and switch over to the members part of two things I hate, I hate driving tracks sucks driving around all the thrift stores.

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People think I just go to five store stores you're absolutely wrong. I'm driving our plus one way. A lot of times and it's brutal eats me up sure. Listen to podcast by do this by no I don't want to do that I want to get to the store make my money and get home.

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I hate driving. All right, hit me with one will go back and forth rapid fire, I hate driving.

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I hate dealing with store managers who are confused about how to do a bulk deal and then take some half an hour to figure it out.

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I hate that. I hate manually bubble wrapping items. Oh, that's a good one. I hate, I stopped doing that.

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I hate having to constantly tweak my inventory system.

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I don't know why but I hate it.

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I hate dealing with the post office.

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When they have no idea what they're doing.

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I hate strangers walking into my shop wanting to buy books and like that's not how this works. Here's a coupon for my eBay store have a good day.

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The fact that I enjoy lifting heavy books up three flights of steps. I hate having to look at an Amazon or eBay chart and trying to figure out what the hell I'm looking at because it's not intuitive.

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I hate when new resellers quit before they actually have given the business a real chance.

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I hate when other resellers don't do a simple Google search and ask me a question.

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That should have been mine.

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100% I mean, I hate when people comment on my video about a topic that I literally covered in the video if they just want to watch the whole thing through.

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I hate when resellers ask the same question week after week on a call and waste everybody's time calling all you out.

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I hate eBay.

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I hate restock limits.

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I hate I hate.

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Oh, I don't know. I think you got me here. I think we're going to wrap it up there. We appreciate everybody hanging out.

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If you're interested in joining YouTube membership, we're going to switch over to the members call and we will speak to you all next week.

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Thanks for listening to another episode of the resellers mindset podcast.

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Today's full episode and all previous episodes are available to all YouTube members along with the weekly zoom call and private discord.

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Head on over to youtube.com backslash to use book guy and consider joining for as little as $2.99 a month.