WEBVTT

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Well, Charlie, here we are. We're back again.

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Another episode of Value Nation. Excited to be

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here. I missed you too, man. But excited to keep

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the series going. Come up Chronicles. I think

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I actually got the name right for once. But,

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you know, got another person from Nationwide.

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Get to know them a little bit better. Ask them

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some questions. Find out what they do outside

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of work. Find out what they do at work. Find

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out why Nationwide is so wonderful. I love it.

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All right. Welcome back. Welcome back on this

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episode of The Come Up. We have the one and only

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Janessa Miller, inside account manager, coming

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to you live from lovely New Jersey. Hello, Ness.

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Good afternoon. I almost said good morning. Good

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afternoon. Good evening. Just depends on how

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your day's been going. Good evening. Good evening.

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Yeah. And good night. We're done. There you go.

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So a little bit about you, right? So, you know,

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we've done our homework, but you've also helped

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us out. You are married. How many years have

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you been married? Just celebrated 15 years married.

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Hey, congrats. That's awesome. Nice work. Two

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kids, right? One starting middle school, one

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starting high school, right? Yep. It's crazy.

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That's crazy. Like, mine's starting, well, Schwartzy's

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is starting high school. Mine is starting middle

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school. It's so weird. We did the whole locker

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thing today. like where she's like testing out

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you know it's like a rite of passage right when

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you're messing with the combo lock and the ultimate

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like how many failures you have oh my gosh do

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you remember that pressure the first day of school

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well me and my wife were like right behind her

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like hovering giving her more more pressure yeah

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we're like no turn it to the right three times

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backwards left And she's like, wait, is it the

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right or the left? And I'm like, we need to walk

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away. I could never get that right. I could never

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understand that. Oh, I forgot to mention your

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pride and joy, Rip. Yes, my puppy. He's my baby.

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He's eight months old. He'll be eight months

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old this week. And he is just a big ball of terror.

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What kind of pup? He is, we actually had the

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DNA test on because his mom looks like a hundred

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percent corgi. And he came out looking like a

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pit bull. With, like, an Australian shepherd.

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coloring so it turns out he's pitbull american

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bully german shepherd corgi and australian shepherd

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so he's a handful of things and i can see every

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little personality with every breed in him it's

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just it's chaotic all the time you imagine if

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like the body gets as big as like some of those

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bigger ones like a german shepherd but then it

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has like the little corgi legs some of not gonna

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lie he's one of 11 his litter was 11 and some

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of them are very tiny with little little stubby

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corgi legs. He definitely has his mom's corgi

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ears. He's got huge ears. But yeah, they all

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look completely different. He towers over his

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mom now. He's a big boy at 50 pounds. Oh, nice.

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So you get to see, like, do you know who has

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his parents? Oh, yeah. We just had a play date

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recently. So we had a play date with his brother,

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his sister, and his mom. And then my brother

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and sister -in -law have another one of his brothers.

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Oh, cool. So it's just crazy to see them all

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together because they all look drastically different.

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You would never know that they're from the same

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litter. I've always wanted to do that same thing.

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So Rip, wait, you named him after Yellowstone,

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right? I sure did. Oh, Rip, he's a gem. I love

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that guy. He's a real He looks real good to the

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eye, too. I'm not complaining. Until he shaves

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his beard. No, yeah, no. Do you remember the

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paparazzi movie he was in? I just watched that.

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I can't remember which streaming network it's

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on, but I was a big fan of him. He also played

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the villain in Too Fast, Too Furious. So I was

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always a big fan of his. So then he came on with

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Yellowstone, Costner, and I'm like... I have

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to watch it. And then he's got this big beard.

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And I'm like, yeah, no, that's our dog's name.

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But he fits the personality well, too. He's a

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loyal, loving puppy. And we named him well. Are

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you upset that they're not going to finish Yellowstone?

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I mean, I'm not too happy. There's like half

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another season to go. Yeah, I'm a little disappointed.

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I also watched the other... The other 25 spinoffs?

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Yeah, I watched the two other ones that came

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before. They're pretty good. They're very well

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written. They're really well casted. What's -His

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-Name is making so much money. The writer and

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creator. Yeah, for sure. He was in season two,

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wasn't he? Yeah, he was a guy from... he was

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like the show guy right yeah the show guy the

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guy was yeah he's also he does little cameos

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and all of his stuff so if you're watching like

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i think it was 1883 he came out and it's 1883

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and he's all dressed and you know the old school

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clothes and the hat long beard and my husband's

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watching and he's like is that taylor and i'm

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like yeah that's him he just pops up everywhere

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i mean why not i mean you why not you're the

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writer might as well write yourself in on something

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Yeah, right? Try to be like Stan Lee. Stan Lee

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always made an appearance in all of his movies.

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Yeah. I'm a fan of Stan Lee. I'm a big nerd.

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We'll get to that. You're a good company. So

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non -nerdy though, live music, you know, through

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all of our... hardcore journalistic research

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found out you're a fan of the live music so um

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last show you went to favorite show you've ever

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seen what kind of got you what kind of got you

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into it last show i went to i took my kids to

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a concert it was actually two or three weeks

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ago it was for godsmack um it's very excited

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couldn't wait we got upgraded to like 10th row

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right in front of the stage it was amazing then

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storm came through and they had to cancel the

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show after we sat there for two hours so we're

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all a little bummed um it was gonna be like their

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first real concert you know yeah so it was rescheduled

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we'll go back but uh shine down it's one of my

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favorite bands listen to them all the time been

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to countless shows for them but i'm into everything

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like i i enjoy the rock and the metal concerts

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just because of the energy But, you know, put

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me on to like some Nirvana or even some like

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Tupac and Biggie. Like, I love 90s music. I love

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country music. I'm all over the place. It's my

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playlist. They're just people look at me like

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I'm crazy because I can go from Patsy Cline to

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Screaming Metal and two songs switch. That's

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awesome, though. I like it. That's right up my

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alley. I cannot believe you just mentioned Patsy

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Cline. That is such a thing. I love it. Randy

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Travis, Patsy Cline. My parents grew up on, I

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grew up on country music, but like music from

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like the thirties, forties and fifties too. Cause

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my parents were in their seventies. So like,

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I just grew up on everything, even bluegrass.

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My dad worked as a door to door salesperson.

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Owned his own company. So he traveled the country

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when we were kids. So he would be gone for a

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few months at a time. At one point, he left for

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Kentucky for like three months. He came home

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with an accent and was playing bluegrass. And

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for years, we all listened to bluegrass music.

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I enjoy it. It's crazy. He embraced it. He embraced

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the culture. Yeah, as a kid, I was like, this

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is so embarrassing, Dad. But now I listen to

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it and, you know, it makes you happy. Okay, so

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let's talk a little bit about the nerdy side

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that you mentioned. Yeah. So you're a big Comic

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-Con. person i don't know how what the correct

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terminology is here i neither do i is there like

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a name for like comic conner comic conner i mean

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the con goer i guess con goer iconic yeah i mean

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honestly i don't know we just it's real borderline

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carny like you gotta be careful con head yeah

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i mean there's the attendees but i'm not i never

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attend so I don't know if I have a name. I'm

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just a handler. Let's talk about the handler

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role here. Let's talk about the handler. Break

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it down for us. How did you end up becoming a

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handler of certain celebrity guests? It's funny.

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We had a reviewer years ago that worked here

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nationwide who did a lot of private autographing

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on the side. He gave me tickets one day. He had

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a whole bunch of them and he's friends with a

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lot of different celebrity people all across

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the country. and um people that own different

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conventions and he gave me a whole bunch of tickets

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for new york comic -con and i'm like i've never

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been there before i don't even know what to expect

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but i was at the time i was a big walking dead

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fan i was obsessed with the tv show never missed

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an episode so and they were like the the headliners

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of the show so my husband and i went up there

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and it was just insane the cosplay players and

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everything it was just something I've never seen

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before. And then from there, I started going

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to a specific walk a day convention and I was

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looking around and I'm like, well, how do you,

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how do you people get these jobs? This looks

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really cool. They're just standing there and

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talking to the celebrities and hanging out. And

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I'm like, I want to do this. So I just went online

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and signed up to volunteer. And then, you know,

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you, you do one show, you meet a bunch of friends

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and, you know, you click with a bunch of people

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and some of those people I'm best friends with

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now. And that was seven years ago. But yeah,

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we just start doing shows together and I've.

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done i try to stay local because work and kids

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and all that stuff and it's just something we

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do on the fun or on the side for fun um some

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pay some don't but it's more of our um getaway

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for the weekend from time to time are you there

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like are you like security like do you secretly

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know like muay thai or something and you're like

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protecting the fan girls away from some of these

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actually no my husband is out there you go perfect

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so he works he's a he's a marine um He was in

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the Marine Corps, so when he goes with me, he

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will work security and escort. He'll be the person

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to bring a specific celebrity from one spot to

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another. If they have to go do a panel or photos

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or something like that, he gets to walk them

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around the venue, keep them safe. I basically

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sit at a table all weekend with that celebrity

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that I'm working with, and I take cash for autographs

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and photos and stuff like that. It's a good time.

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I get to meet a bunch of different people. I

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get to see people cry and fangirl over their

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favorite celebrities. It's fun to watch. It's

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heartwarming. I know we've talked about it once,

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but who's your fave that you've worked with?

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Did you ever fangirl over somebody? Yes. I fangirled

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recently. I did a show a few weeks ago. Early

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2000s me. I would have been 18, 19 years old

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at the time. I was obsessed with NSYNC. So Joey

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Fatone was my favorite NSYNC -er. Everyone loved

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Justin. I loved Joey. He was at the convention.

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So I'm like, I'm not leaving until I go meet

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Joey. And I did. I got a picture with him and

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I fangirled. It's my first time ever. But I mean,

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no, it's not my first time ever. There's a few

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others. JC Chavez, relax. There you go. I'm sorry.

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JC was the man. So underrated. I agree. Justin

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took the limelight away from JC. They started

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off, JC was kind of the... But, yeah, I definitely

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fangirled a little bit over Joey. I was excited

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to meet him. But, yeah, at that convention I

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was working with a Star Trek person that I really

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didn't know that well. But it was a good time.

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So these things have, like, thousands of people,

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right? They're huge. I've only seen pictures,

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well, kind of, on, like, IG or something. Oh

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yeah, no, there's people that go all out. They

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wait all year building cosplay suits and it's

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just, it's insane to see what people put into

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it. But it's cool because you see all different

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types of people. Like I was working with somebody

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in Philly a few months ago and she flew up from

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Puerto Rico just to work this venue because there

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was somebody from Stranger Things there that

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she wanted to meet. Who was there? The guy that

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played the guitar, Eddie. He played the guitar.

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Oh, yeah? Sweet. So he was there and she was

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so excited. So she flew up from Puerto Rico and

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she worked at conventions. She was the same position

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as me. But she's a real estate lawyer by day.

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So, I mean, that just gives you an idea of the

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different types of people. There's just so many

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different types of people that you would never

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think of. I mean, doctors and lawyers. down to

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just kids you know there's all different walks

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of life to go into these conventions and they

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kind of click over people you would never think

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you'd be friends with you click over just your

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your love for the same fandom it's just it's

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fun to watch it's different it's different but

00:12:48.639 --> 00:12:50.299
it's cool though like it gives you something

00:12:50.299 --> 00:12:53.399
gives you an outlet outside of like the day -to

00:12:53.399 --> 00:12:55.779
-day of work or family or whatever it may be

00:12:55.779 --> 00:12:58.159
so that's that's cool probably helps keep some

00:12:58.159 --> 00:13:02.259
sanity too you know definitely It's my little

00:13:02.259 --> 00:13:03.960
getaway. Like I said, I do it a couple of times

00:13:03.960 --> 00:13:07.200
a year and it's, it's just me and my friends

00:13:07.200 --> 00:13:09.299
or me and my husband and my friends and we just

00:13:09.299 --> 00:13:12.279
get together and it's a fun weekend. Oh gosh.

00:13:12.379 --> 00:13:15.120
So you're escaping during your adult weekends

00:13:15.120 --> 00:13:18.860
from this, this wild industry that we work in.

00:13:18.879 --> 00:13:22.220
And so you have been what, since 2001, you've

00:13:22.220 --> 00:13:24.620
kind of been in this mortgage appraisal world,

00:13:24.620 --> 00:13:27.240
but you weren't on the appraisal side to start

00:13:27.240 --> 00:13:31.029
off. No, I spent many years on the processing

00:13:31.029 --> 00:13:35.649
side. I started my first job out of high school.

00:13:36.090 --> 00:13:39.149
And it was just a temp position. Me and a friend

00:13:39.149 --> 00:13:41.370
of mine, we went to a temp agency looking for

00:13:41.370 --> 00:13:44.049
a summer job. And they're like, oh, we have something.

00:13:44.110 --> 00:13:46.309
Can you type? I'm like, yeah, I could type. So

00:13:46.309 --> 00:13:52.570
I got this job as a loan opener at a bank. met

00:13:52.570 --> 00:13:55.269
so many people there and i enjoyed working with

00:13:55.269 --> 00:13:57.309
everybody i had fun doing what i was doing and

00:13:57.309 --> 00:13:59.350
i was there for a few years turned into a permanent

00:13:59.350 --> 00:14:01.730
position and then i moved from the retail side

00:14:01.730 --> 00:14:06.330
to the wholesale side until uh 2007 2008 when

00:14:06.330 --> 00:14:08.870
everything crashed and the doors shut and then

00:14:08.870 --> 00:14:10.610
they said you know take everything you want you

00:14:10.610 --> 00:14:12.289
want your desk you want the fridge take it all

00:14:12.289 --> 00:14:14.250
with you we're closing the doors did you take

00:14:14.250 --> 00:14:17.220
the fridge I took some chairs. They got rid of

00:14:17.220 --> 00:14:18.899
every little thing you could think of until that

00:14:18.899 --> 00:14:21.259
place was vacant. But yeah, it was just... And

00:14:21.259 --> 00:14:23.379
then from there, I had my daughter. I took a

00:14:23.379 --> 00:14:26.779
year off. My husband was deployed to Iraq. I

00:14:26.779 --> 00:14:28.980
took a year off and had my daughter and then

00:14:28.980 --> 00:14:33.279
worked a few more places. from time to time between

00:14:33.279 --> 00:14:36.820
kids. And then, yeah, then I, it was my last

00:14:36.820 --> 00:14:38.679
job. I was working for a mortgage broker. I wasn't

00:14:38.679 --> 00:14:41.019
happy. I got to know Nationwide because I was

00:14:41.019 --> 00:14:43.799
ordering the appraisals. So I just reached out

00:14:43.799 --> 00:14:45.700
to some of the people I knew at Nationwide. I'm

00:14:45.700 --> 00:14:48.159
like, Hey, I'm not happy here. Are you guys hiring

00:14:48.159 --> 00:14:50.559
for anybody for anything? And they're like, yeah,

00:14:50.580 --> 00:14:52.360
come on over. I started there three days later

00:14:52.360 --> 00:14:57.700
and I've been here since. So it's crazy how many

00:14:57.700 --> 00:15:00.679
people I talked to at Nationwide that were working

00:15:00.679 --> 00:15:04.879
on, Mortgage side, where our clients are, interacted

00:15:04.879 --> 00:15:07.639
with Nationwide and then weren't happy with what

00:15:07.639 --> 00:15:09.700
they were doing and then came over to this side

00:15:09.700 --> 00:15:12.480
because they liked working with Nationwide. It's

00:15:12.480 --> 00:15:14.779
a stressful job, but it's a less stressful job.

00:15:15.159 --> 00:15:18.200
And there's a lot of fun to it. I like fixing

00:15:18.200 --> 00:15:21.600
problems. But you didn't come in as an account

00:15:21.600 --> 00:15:23.559
manager, right? Came in the corrections department.

00:15:23.860 --> 00:15:26.019
So I spent the first five years at Nationwide

00:15:26.019 --> 00:15:30.200
in corrections, which is not much different.

00:15:30.759 --> 00:15:32.840
It's a lot of the same stuff. I still do a lot

00:15:32.840 --> 00:15:35.759
of the same stuff. I just have a lot more client

00:15:35.759 --> 00:15:39.820
interactions now than I did before, which I enjoy

00:15:39.820 --> 00:15:41.399
because some of the clients I work with today

00:15:41.399 --> 00:15:44.200
I've worked with since day one and I have great

00:15:44.200 --> 00:15:46.679
relationships with them. So it's nice, you know,

00:15:46.679 --> 00:15:49.830
they. they start bringing on other branches throughout

00:15:49.830 --> 00:15:52.370
the country and they know me because, you know,

00:15:52.409 --> 00:15:54.610
I've been working with them for 11 years now.

00:15:54.850 --> 00:15:56.950
So like, okay, we're not using anybody else.

00:15:56.970 --> 00:15:59.289
We have to use Janessa because that's what we

00:15:59.289 --> 00:16:01.950
know. So it's cool when you get to communicate

00:16:01.950 --> 00:16:04.870
and build those relationships with your clients

00:16:04.870 --> 00:16:07.049
that you've known for so long. Yeah, that is

00:16:07.049 --> 00:16:08.549
great. I don't, I don't imagine. I mean, I never

00:16:08.549 --> 00:16:10.750
was on the origination side, but I would imagine

00:16:10.750 --> 00:16:13.230
if you knew that, you know, someone like yourself

00:16:13.230 --> 00:16:16.230
has been at AMC for. that long, you've had that

00:16:16.230 --> 00:16:18.490
long of a relationship, it just makes sense to

00:16:18.490 --> 00:16:21.070
continue to grow with them and continue to send

00:16:21.070 --> 00:16:23.889
all of your people there. I don't know very many

00:16:23.889 --> 00:16:26.009
inside account managers for other companies that

00:16:26.009 --> 00:16:28.710
have been at their current AMC for that long.

00:16:28.889 --> 00:16:31.110
You know what I mean? Yeah, it is rare, right?

00:16:31.590 --> 00:16:34.809
We're also in an industry where everyone is constantly

00:16:34.809 --> 00:16:39.250
moving from one place to another. But that also

00:16:39.250 --> 00:16:41.129
helps us in the long run as well because you

00:16:41.129 --> 00:16:43.570
have a lot of clients that move around. Yeah,

00:16:43.649 --> 00:16:46.159
that's true. Oh yeah, me and Mia Schwartz, we'll

00:16:46.159 --> 00:16:49.039
capitalize off that every now and then. That's

00:16:49.039 --> 00:16:50.480
the only way I know how to sell. That's the only

00:16:50.480 --> 00:16:54.700
way I know how to sell. But quick sidebar back

00:16:54.700 --> 00:16:57.580
to where you started. I started off in QC too.

00:16:57.700 --> 00:17:00.179
I came into this business almost the exact same

00:17:00.179 --> 00:17:03.159
path. I almost, looking back on it, I would think

00:17:03.159 --> 00:17:05.539
that is the best way if you're going to work

00:17:05.539 --> 00:17:08.640
at AMC, almost like you've got to do at least

00:17:08.640 --> 00:17:11.400
a year in QC to start off because knowing the

00:17:11.400 --> 00:17:15.519
reports like that. you learn a lot yeah and the

00:17:15.519 --> 00:17:17.359
different requirements and everything that you

00:17:17.359 --> 00:17:20.099
know fha usda conventional jumbo all the different

00:17:20.099 --> 00:17:21.400
things that all the different reports require

00:17:21.400 --> 00:17:23.599
and like the little nuances you can talk the

00:17:23.599 --> 00:17:25.099
talk of walk the walk to anybody on the phone

00:17:25.099 --> 00:17:27.619
then from then on on what's going on in the business

00:17:27.619 --> 00:17:31.930
yeah i mean i when i In the processing world,

00:17:32.089 --> 00:17:34.809
there wasn't much you had to know about an appraisal.

00:17:34.869 --> 00:17:37.490
You know where to find the value. You know the

00:17:37.490 --> 00:17:42.349
basics. So coming into the appraisal side, I

00:17:42.349 --> 00:17:44.170
had my interview and I said, I'll be completely

00:17:44.170 --> 00:17:46.950
honest. I'm here to learn. I want to learn. I

00:17:46.950 --> 00:17:49.890
know the guidelines. I am quick with the computer.

00:17:50.029 --> 00:17:53.369
I'm quick to learn everything I need to learn.

00:17:53.529 --> 00:17:57.500
And within a week, I... had it all down. I knew

00:17:57.500 --> 00:17:59.500
everything from top to bottom on an appraisal

00:17:59.500 --> 00:18:02.200
report when before I knew, you know, where to

00:18:02.200 --> 00:18:04.519
find the value, where to find the market value,

00:18:04.640 --> 00:18:07.799
where, where, where to, you know, looking at

00:18:07.799 --> 00:18:10.559
the pictures that that's the extent of what I

00:18:10.559 --> 00:18:13.440
knew coming into it 11 years ago. And it, you

00:18:13.440 --> 00:18:17.380
know, it is fun to see how much I could learn

00:18:17.380 --> 00:18:20.700
so quickly and how, how much freedom they give

00:18:20.700 --> 00:18:24.180
you to just jump all on in and teach you the

00:18:24.180 --> 00:18:27.390
reins of. the entire appraisal business. I like

00:18:27.390 --> 00:18:30.109
that too. Like, I mean, you worked with the old

00:18:30.109 --> 00:18:33.670
leadership for longer, but then us, but I mean,

00:18:33.670 --> 00:18:36.150
they did allow when we came on, it'd allow you

00:18:36.150 --> 00:18:39.470
to like a lot of freedom and said, Hey, you know,

00:18:39.470 --> 00:18:41.210
here's the basics. All right. You know, you have

00:18:41.210 --> 00:18:43.950
questions asked, but you know, you're, it's up

00:18:43.950 --> 00:18:46.950
to you to really learn and to grow and you want

00:18:46.950 --> 00:18:49.150
to be successful, which I appreciate it. Like

00:18:49.150 --> 00:18:51.609
I don't want micromanagement, you know, we don't

00:18:51.609 --> 00:18:55.470
need it. So, I mean, You've worked with a lot

00:18:55.470 --> 00:18:57.549
of different clients over the years, right? But

00:18:57.549 --> 00:18:59.690
I feel like now, more so than before, you're

00:18:59.690 --> 00:19:02.609
probably more in the specialty kind of realm,

00:19:02.750 --> 00:19:06.609
right? Thanks to you, yes. I don't know if that's

00:19:06.609 --> 00:19:08.789
a good or bad thing. No, it's a good thing. I

00:19:08.789 --> 00:19:11.490
enjoy learning everything new. Was it gradual

00:19:11.490 --> 00:19:13.349
or was it like you just woke up one day and,

00:19:13.390 --> 00:19:15.309
hey, all of a sudden I'm working with commercial

00:19:15.309 --> 00:19:17.960
and private money? I mean, I think it was more

00:19:17.960 --> 00:19:20.420
gradual because, you know, you take one client

00:19:20.420 --> 00:19:22.660
on, they start questioning different job types

00:19:22.660 --> 00:19:25.319
and what they can be open up to. And then they

00:19:25.319 --> 00:19:27.519
start learning what else they can order with

00:19:27.519 --> 00:19:29.980
us. And then that's us learning. You know, I'm

00:19:29.980 --> 00:19:33.059
learning along with them and our commercial team.

00:19:33.180 --> 00:19:36.160
And it's pretty cool because, I mean, doing this

00:19:36.160 --> 00:19:39.400
so long, you need changes. And it's nice to see

00:19:39.400 --> 00:19:42.220
things that are different. And, you know, I have

00:19:42.220 --> 00:19:44.519
the Fannie and the Freddie. Oh, I have all that

00:19:44.519 --> 00:19:46.980
down, knowing it for years. So now getting into

00:19:46.980 --> 00:19:48.720
the commercial side of things, it's really cool

00:19:48.720 --> 00:19:51.079
to see how that all works because I'm still learning

00:19:51.079 --> 00:19:53.799
so much. But even, you know, short term, same

00:19:53.799 --> 00:19:56.980
thing. So it's nice to see how everything works,

00:19:57.019 --> 00:20:00.160
not just the residential. Yeah. You're the short

00:20:00.160 --> 00:20:03.440
term rental queen. Yeah. For Nationwide. I don't

00:20:03.440 --> 00:20:06.109
know if you really like that. We do them. We

00:20:06.109 --> 00:20:09.130
do them. Non -QM, private money, short -term

00:20:09.130 --> 00:20:12.190
rentals. Come see us. All of us. I've definitely

00:20:12.190 --> 00:20:15.309
accepted it. But again, I've gotten so used to

00:20:15.309 --> 00:20:19.089
it that it's just easy day for me looking at

00:20:19.089 --> 00:20:21.329
the short terms these days. I mean, that's good.

00:20:21.450 --> 00:20:23.410
To your point, we have to be able to evolve.

00:20:23.650 --> 00:20:25.970
Me and Schwartz have to evolve and everybody

00:20:25.970 --> 00:20:27.730
else that interacts with the customer on a daily

00:20:27.730 --> 00:20:30.970
basis. And you have to learn, continue to want

00:20:30.970 --> 00:20:34.119
to learn anyways. Some of the new... little nuances

00:20:34.119 --> 00:20:37.240
of different markets. I mean, private money and

00:20:37.240 --> 00:20:41.119
non -QM was never a big mindset of mine, but

00:20:41.119 --> 00:20:43.359
like a year ago, I think it was when we started

00:20:43.359 --> 00:20:46.039
the whole like private money initiative with

00:20:46.039 --> 00:20:48.640
you and Rocky. And it's a year or two ago at

00:20:48.640 --> 00:20:50.019
this point. I don't know. It's all blurred together,

00:20:50.099 --> 00:20:52.700
but. Yeah, it's hard. The last three years are

00:20:52.700 --> 00:20:56.279
hard to keep track. Yeah. Do you miss, I mean,

00:20:56.279 --> 00:20:57.539
now that you're doing a lot more of that stuff,

00:20:57.559 --> 00:20:59.019
you ever miss some of the more cookie cutter

00:20:59.019 --> 00:21:01.900
stuff or do you still enjoy it? no because i

00:21:01.900 --> 00:21:03.640
still have a lot of the cookie cutter stuff i

00:21:03.640 --> 00:21:05.819
have a lot of clients that still do that i i

00:21:05.819 --> 00:21:08.700
mean primarily do a lot of the hard money stuff

00:21:08.700 --> 00:21:11.460
but even still with the hard money there's there's

00:21:11.460 --> 00:21:14.839
the one -offs that are just regular residential

00:21:14.839 --> 00:21:18.079
conventional appraisals and it is nice to see

00:21:18.079 --> 00:21:24.099
an easier one from time to time yeah definitely

00:21:24.099 --> 00:21:28.160
but uh It's also, like I said, it's nice to pop

00:21:28.160 --> 00:21:31.519
into a 71B order and get familiar with that because

00:21:31.519 --> 00:21:34.539
that's not something I was doing when I first

00:21:34.539 --> 00:21:37.019
started off before hard money came around. So

00:21:37.019 --> 00:21:40.059
it's cool to, like you said, evolve and see the

00:21:40.059 --> 00:21:42.460
different products that are out there and available

00:21:42.460 --> 00:21:45.940
to everybody. So I enjoy doing it all. The standard

00:21:45.940 --> 00:21:48.900
residential cookie cutters are just the easy

00:21:48.900 --> 00:21:51.420
ones that pop through from time to time. You

00:21:51.420 --> 00:21:55.289
wait, though. We're creating some new ones. coming

00:21:55.289 --> 00:21:57.869
out next hopefully next year you know more stuff

00:21:57.869 --> 00:22:00.789
to learn on it's gonna be great not complaining

00:22:00.789 --> 00:22:03.549
it's always a good time learning this is this

00:22:03.549 --> 00:22:06.029
is a good one right here for you your manager's

00:22:06.029 --> 00:22:08.789
gonna be listening so what is it that you like

00:22:08.789 --> 00:22:11.609
best about your current role what's going on

00:22:11.609 --> 00:22:13.569
at nationwide property and appraisal services

00:22:13.569 --> 00:22:16.109
and two -part question and what would you like

00:22:16.109 --> 00:22:20.250
to improve for yourself and just the inside account

00:22:20.250 --> 00:22:23.799
managers this is the heavy stuff That's what

00:22:23.799 --> 00:22:26.039
I'm here for. All right. So what do I like best?

00:22:26.319 --> 00:22:29.140
I don't like being put on the spot. I mean, I

00:22:29.140 --> 00:22:31.539
like that I have my own time to get everything

00:22:31.539 --> 00:22:34.000
done. You know, I can sit down, I can focus on

00:22:34.000 --> 00:22:35.799
it. There is no micromanaging. You mentioned

00:22:35.799 --> 00:22:38.220
that earlier. And that's probably the best part

00:22:38.220 --> 00:22:40.940
of it. I can focus on what I need to get done.

00:22:41.400 --> 00:22:44.359
Unlike when we were grilling my daughter on how

00:22:44.359 --> 00:22:47.839
to work her combination lock. Yeah, don't do

00:22:47.839 --> 00:22:51.240
that. What was the second question? What would

00:22:51.240 --> 00:22:53.720
you like to improve? What would I change? Yeah.

00:22:53.859 --> 00:22:56.240
Or what's a suggestion you would throw out there

00:22:56.240 --> 00:22:59.720
to improve your quality of job as an inside account

00:22:59.720 --> 00:23:01.380
manager, but then at the same time improving

00:23:01.380 --> 00:23:04.059
our service of what we can help? I'm sitting

00:23:04.059 --> 00:23:07.559
here looking at my three monitors behind my laptop,

00:23:07.619 --> 00:23:11.140
trying to figure out how can I answer that? And

00:23:11.140 --> 00:23:15.380
I don't know. It's a pretty solid system. Our

00:23:15.380 --> 00:23:18.259
communication is usually pretty great. Our customer

00:23:18.259 --> 00:23:21.299
service is amazing. I really don't have any complaints

00:23:21.299 --> 00:23:24.859
as to what can change. You know what? Now I lie.

00:23:24.960 --> 00:23:26.680
I would like to see everybody in person every

00:23:26.680 --> 00:23:29.019
once in a while. That would be a nice change.

00:23:29.480 --> 00:23:33.259
You know, we get together once a year. Maybe,

00:23:33.299 --> 00:23:37.619
you know, we saw Sherry. She came to visit and

00:23:37.619 --> 00:23:40.240
we had a night out with a bunch of coworkers.

00:23:40.460 --> 00:23:42.079
And that was amazing. I just wish we could do

00:23:42.079 --> 00:23:44.579
that more often. Be nice for like a happy hour.

00:23:45.079 --> 00:23:47.180
I miss the office. I miss it. Or a Christmas

00:23:47.180 --> 00:23:50.799
party. Oh man, the Christmas parties. Man, those

00:23:50.799 --> 00:23:52.819
were a thing of legend back in the day. Yeah,

00:23:52.880 --> 00:23:54.500
they were always a good time. Although I was

00:23:54.500 --> 00:23:56.299
always the one walking around with a camera and

00:23:56.299 --> 00:23:57.980
not paying attention to much because I have a

00:23:57.980 --> 00:24:00.559
camera in my hand. So it would be nice to have

00:24:00.559 --> 00:24:03.200
office parties back again where I can hang out

00:24:03.200 --> 00:24:05.960
and see everybody. That would be cool. Like I

00:24:05.960 --> 00:24:08.220
might actually come up to Philly, the area more

00:24:08.220 --> 00:24:11.640
often if there was a... Once a year for Christmas.

00:24:11.740 --> 00:24:14.369
More than once a year. that's definitely what

00:24:14.369 --> 00:24:15.849
i would like to see change i would like to see

00:24:15.849 --> 00:24:19.250
us doing something together again with you all

00:24:19.250 --> 00:24:21.309
right sorsi you ready for some rapid rush requests

00:24:21.309 --> 00:24:25.309
let's get it request all right janessa rapid

00:24:25.309 --> 00:24:27.230
rush request we need this appraisal back yesterday

00:24:27.230 --> 00:24:31.170
apple you always mess this up i'm reading directly

00:24:31.170 --> 00:24:34.029
what charlie sent me and it says apple or iphone

00:24:34.029 --> 00:24:38.630
you do this every time android it's a it's a

00:24:38.630 --> 00:24:42.140
green dot or a blue dot i just do it Everything

00:24:42.140 --> 00:24:45.359
in my house is Samsung. Good answer. Every TV,

00:24:45.440 --> 00:24:48.619
every electronic, every phone, Samsung. Samsung.

00:24:49.119 --> 00:24:51.539
That one person in the iPhone chat that ruins

00:24:51.539 --> 00:24:53.519
it for everybody else. Oh, me too. I'm that guy.

00:24:54.119 --> 00:24:55.920
I'm okay with that. Separately to everybody,

00:24:56.119 --> 00:24:57.900
then it starts like a weird chain. It's awful.

00:24:59.059 --> 00:25:02.960
TV shows, binger. What was your latest binge?

00:25:03.500 --> 00:25:07.539
Yellow Jackets. That's so good. So good. Was

00:25:07.539 --> 00:25:10.579
it good? We just finished it. I'm so sad it's

00:25:10.579 --> 00:25:13.279
over. Is it over, over? There's going to be another

00:25:13.279 --> 00:25:15.000
season. No, there's another season coming. But

00:25:15.000 --> 00:25:17.880
we just caught up. We watched the first two seasons.

00:25:17.980 --> 00:25:21.200
And it was just, I mean, you have some legendary

00:25:21.200 --> 00:25:25.720
actresses from, you know, from the 90s. And it

00:25:25.720 --> 00:25:29.359
just, I can't even talk about it. It's just so

00:25:29.359 --> 00:25:32.059
good. It was phenomenal. We're watching Twisted

00:25:32.059 --> 00:25:35.099
Metal right now. Okay, sweet. And it's got Anthony

00:25:35.099 --> 00:25:40.220
Mackie from Marvel. So funny. It's amazing. Definitely

00:25:40.220 --> 00:25:42.059
a must -watch. But if anybody listening hasn't

00:25:42.059 --> 00:25:43.740
checked out Yellowjack, I highly recommend it.

00:25:43.839 --> 00:25:48.259
It's not what you expect at all. I'm jotting

00:25:48.259 --> 00:25:50.640
that down. It's kind of creepy. It's a little

00:25:50.640 --> 00:25:53.740
hardcore when you're not expecting it. Exactly.

00:25:54.180 --> 00:25:57.700
But it's a very well -written show. Very well

00:25:57.700 --> 00:26:01.220
-written. You a coffee drinker? Yes. You got

00:26:01.220 --> 00:26:04.619
a go -to spot? Home. Home? If you're out and

00:26:04.619 --> 00:26:08.400
about, though. You got to stop and get a cup

00:26:08.400 --> 00:26:11.160
of joe or an iced coffee or something. So you

00:26:11.160 --> 00:26:12.420
guys aren't going to understand because I'm going

00:26:12.420 --> 00:26:16.019
to say Wawa. My next question is, does anything

00:26:16.019 --> 00:26:19.200
else exist except for Wawa? The gas station coffee?

00:26:19.539 --> 00:26:22.259
Wawa is the greatest store in the country. I'm

00:26:22.259 --> 00:26:24.759
not a fan of Starbucks. I'll grab Starbucks if

00:26:24.759 --> 00:26:27.240
I'm in a rush and there's nothing else. But when

00:26:27.240 --> 00:26:31.549
I tell you, you know, working from home. It changes

00:26:31.549 --> 00:26:34.569
a lot. I haven't even put gas in my car in three

00:26:34.569 --> 00:26:37.109
months. We drive my husband's truck around whenever

00:26:37.109 --> 00:26:39.750
we're going out. Last time I put gas in my car

00:26:39.750 --> 00:26:42.509
was April. I still have like 50 miles still empty.

00:26:42.750 --> 00:26:45.369
But now I make it myself. If I go anywhere, it'll

00:26:45.369 --> 00:26:47.630
probably be Wawa. Not a fan of Dunkin', not a

00:26:47.630 --> 00:26:49.630
fan of Starbucks. I guess I got to try Wawa.

00:26:49.630 --> 00:26:51.690
Does Wawa have iced coffee versions though? Oh

00:26:51.690 --> 00:26:53.650
yeah, they have everything. Wawa has everything

00:26:53.650 --> 00:26:57.789
you want. We have one Wawa within X amount of

00:26:57.789 --> 00:27:00.960
miles from me. I mean, I wouldn't go that far

00:27:00.960 --> 00:27:04.579
out of your way for Wawa, but if I had to choose,

00:27:04.700 --> 00:27:07.259
but yeah, we, we've got a Wawa on every corner.

00:27:07.299 --> 00:27:09.519
I think I have like 10 of them within five miles

00:27:09.519 --> 00:27:12.259
of me. Get you a bagel, get you a coffee and

00:27:12.259 --> 00:27:14.720
a bagel. Oh, the bagels, the bagels in Jersey.

00:27:14.920 --> 00:27:18.119
That water, man. It changes that, changes the

00:27:18.119 --> 00:27:20.099
game. Those things are delicious. All right.

00:27:20.099 --> 00:27:22.039
So speaking of Jersey, this is a Jersey thing

00:27:22.039 --> 00:27:24.019
and a Jersey question. And I have a feeling you're

00:27:24.019 --> 00:27:25.380
going to answer it. I already know what you're

00:27:25.380 --> 00:27:29.160
going to ask. Go ahead. Oh, do you? Yes. Is it

00:27:29.160 --> 00:27:31.160
Taylor Ham or is it pork roll? It's pork roll.

00:27:31.339 --> 00:27:33.819
No, it's not a Taylor Ham. No, because if you

00:27:33.819 --> 00:27:36.259
look at the logo, it says Taylor Pork Roll on

00:27:36.259 --> 00:27:39.220
it. I know. On the label, it says ham. I know.

00:27:39.519 --> 00:27:42.299
That's the North Jersey people. My dad's from

00:27:42.299 --> 00:27:45.299
North Jersey. So it's Taylor Ham. Do you have

00:27:45.299 --> 00:27:48.549
it where you are? Um, I, there's a sandwich shop

00:27:48.549 --> 00:27:51.730
called Jersey Boys here that keeps it. So like

00:27:51.730 --> 00:27:54.710
I can buy like that actual Taylor pork roll from

00:27:54.710 --> 00:27:56.569
Jersey Boys. So you can get pork roll, egg and

00:27:56.569 --> 00:27:58.990
cheese, salt, pepper. Oh yeah. I'll make it.

00:27:59.849 --> 00:28:02.349
Cut it, put the little slits in it, fry it up,

00:28:02.390 --> 00:28:05.069
put it on some toast. I have it in my fridge

00:28:05.069 --> 00:28:06.910
right now. It's always in there. It's so good.

00:28:07.049 --> 00:28:09.910
It's a staple, but it's, it's pork roll. It's

00:28:09.910 --> 00:28:12.349
like a breakfast meat. What is this? Yeah. I

00:28:12.349 --> 00:28:14.529
mean, it's like a glorified spam maybe. I was

00:28:14.529 --> 00:28:16.839
going to say, it's kind of like spam. But I don't

00:28:16.839 --> 00:28:19.420
like Spam. No, it's because it's not kept in

00:28:19.420 --> 00:28:21.900
a can. I mean, it's it's wrapped in like that

00:28:21.900 --> 00:28:26.019
paperish mesh thing. But it's like, yeah, it

00:28:26.019 --> 00:28:28.720
comes just in a roll and you slice it. And it's

00:28:28.720 --> 00:28:31.599
like doing fried bologna. And then I can get

00:28:31.599 --> 00:28:33.099
behind some fried bologna. But no, like most

00:28:33.099 --> 00:28:34.740
most delis in Jersey are going to have it on

00:28:34.740 --> 00:28:37.259
the menu instead of like bacon, egg and cheese.

00:28:37.319 --> 00:28:39.670
It's going to be pork roll. egg and cheese sandwich

00:28:39.670 --> 00:28:42.609
and it's on toast or a bagel it's delicious yeah

00:28:42.609 --> 00:28:44.730
next time you go to philly ask for pork roll

00:28:44.730 --> 00:28:47.049
egg and cheese don't say taylor ham then we give

00:28:47.049 --> 00:28:49.150
you a problem say taylor ham all right i'll try

00:28:49.150 --> 00:28:51.609
both and see who gives me the back philly people

00:28:51.609 --> 00:28:53.269
are going to give you a problem if you say taylor

00:28:53.269 --> 00:28:55.170
ham for sure philly people are going to give

00:28:55.170 --> 00:28:57.589
you a problem regardless exactly they're throwing

00:28:57.589 --> 00:29:03.339
snowballs at santa claus On your Spotify right

00:29:03.339 --> 00:29:05.619
now, what is currently playing on, or if you

00:29:05.619 --> 00:29:07.019
use Apple, well, clearly you don't use Apple

00:29:07.019 --> 00:29:10.019
music, so Spotify, whatever you use, what's your

00:29:10.019 --> 00:29:12.059
go -to song right now? Spotify and Jelly Roll.

00:29:12.480 --> 00:29:14.920
Jelly Roll. Jelly Roll. You guys both look completely

00:29:14.920 --> 00:29:16.940
lost. What the hell is Jelly Roll? Is that a

00:29:16.940 --> 00:29:19.700
streaming app? Is this a DJ? No, he's a singer.

00:29:19.700 --> 00:29:22.559
You say it's a stripper name? No, he's a rapper.

00:29:22.559 --> 00:29:24.859
Oh, Jelly Roll. He's a rapper turned rock singer

00:29:24.859 --> 00:29:26.900
turned country singer. He just put a country

00:29:26.900 --> 00:29:29.460
album out. He's amazing. Yeah, I do know Jelly

00:29:29.460 --> 00:29:32.500
Roll. Wait a minute. Rapper, country singer,

00:29:32.660 --> 00:29:34.779
and what else? He actually has a phenomenal voice.

00:29:34.880 --> 00:29:39.660
He's a cool story. Yeah, he's a rapper. He did

00:29:39.660 --> 00:29:43.960
some rock music. I found him when he was on Octane,

00:29:44.039 --> 00:29:47.680
the series rock station. And then he just put

00:29:47.680 --> 00:29:49.559
out a country album, so he's pretty amazing.

00:29:49.740 --> 00:29:52.339
I saw him in concert last year. He's got some

00:29:52.339 --> 00:29:55.839
random face tattoos, but yeah. I love him and

00:29:55.839 --> 00:29:58.079
his life. They're a lot of fun to watch. And

00:29:58.079 --> 00:30:01.259
he's got a mullet. I love it. He's got a surprise.

00:30:01.599 --> 00:30:03.319
Listen to him. You wouldn't expect it. He's got

00:30:03.319 --> 00:30:04.779
great voice. All right, let's check him out.

00:30:05.000 --> 00:30:08.319
So if you're not listening to Value Nation, it's

00:30:08.319 --> 00:30:10.019
Jelly Roll. I get it. Okay, good. There you go.

00:30:10.140 --> 00:30:13.200
Yep. And last but not least, I think we're all

00:30:13.200 --> 00:30:15.079
going to know the answer to this question. You

00:30:15.079 --> 00:30:16.579
don't deal with me, so I can't be the answer,

00:30:16.640 --> 00:30:19.039
but who is your favorite account executive to

00:30:19.039 --> 00:30:22.599
deal with? As Charlie's popping his head up.

00:30:22.619 --> 00:30:24.720
Look at him smiling. We'll let you deal with

00:30:24.720 --> 00:30:27.059
the most. I'm not going to say it because he's

00:30:27.059 --> 00:30:29.460
sitting right in front of me, but I talk to Charlie

00:30:29.460 --> 00:30:32.619
every single day, and he gets it. He's very easygoing.

00:30:32.779 --> 00:30:35.720
He gets my complaints when there are complaints.

00:30:35.940 --> 00:30:38.420
He understands. He stole you from the rest of

00:30:38.420 --> 00:30:40.339
us, basically. I've worked with some complicated

00:30:40.339 --> 00:30:43.500
people in the past, and Charlie works well with

00:30:43.500 --> 00:30:47.700
me. Agreed. And, Swartz, you're right. Because

00:30:47.700 --> 00:30:49.960
R1 has said that, like, you kind of stole her

00:30:49.960 --> 00:30:52.319
from everybody else. You did. You completely

00:30:52.319 --> 00:30:54.480
hijacked her. There's so many Sasquatch I don't

00:30:54.480 --> 00:30:56.480
talk to. I don't get to know because, you know,

00:30:56.480 --> 00:30:58.720
Charlie keeps giving me all of his stuff. Because

00:30:58.720 --> 00:31:00.259
nobody else is closing the work. I don't know

00:31:00.259 --> 00:31:03.119
what to tell you. And so there's a second part

00:31:03.119 --> 00:31:04.519
to this question. We already know the answer,

00:31:04.680 --> 00:31:07.359
Kramer. Who is your least favorite A .E. to work

00:31:07.359 --> 00:31:10.299
with? For whatever reason. It could also be me

00:31:10.299 --> 00:31:12.960
because. I can't answer that question. I don't

00:31:12.960 --> 00:31:14.900
know how to answer that question. You can just

00:31:14.900 --> 00:31:16.619
say Kramer and move on with life. It's fine.

00:31:16.990 --> 00:31:19.789
No, I love Kramer. He's awesome. I'm just messing

00:31:19.789 --> 00:31:21.869
with him. Wait, can I say you since I haven't

00:31:21.869 --> 00:31:25.130
worked with you? Oh, perfect. I'll take it. I'll

00:31:25.130 --> 00:31:27.849
take it. Okay. Sports gets the title. That's

00:31:27.849 --> 00:31:31.190
the safe answer. I suck again. I suck again.

00:31:31.690 --> 00:31:34.789
Well, Miss Janessa, this has been lovely and

00:31:34.789 --> 00:31:37.029
we have taken up so much of your time. I know.

00:31:37.049 --> 00:31:38.609
I can only imagine what your inbox looks like

00:31:38.609 --> 00:31:41.829
right now on one of your five screens. I'm afraid

00:31:41.829 --> 00:31:43.789
to look. Did you minimize? I don't want to maximize.

00:31:44.440 --> 00:31:46.539
No, it's in front of me, but I have my laptop

00:31:46.539 --> 00:31:49.619
in front of it. So it's hidden. I'm afraid to

00:31:49.619 --> 00:31:52.160
look over to it. It's going to be slammed the

00:31:52.160 --> 00:31:54.740
laptop shut. But you know, it's only an hour

00:31:54.740 --> 00:31:58.259
left of the day. So hopefully it goes pretty

00:31:58.259 --> 00:32:00.940
quickly clearing out whatever's left inside that

00:32:00.940 --> 00:32:04.099
box. As long as the dog doesn't make a mess.

00:32:04.380 --> 00:32:06.960
The day doesn't stop. Appraisals don't sleep

00:32:06.960 --> 00:32:09.220
when you talk about hourly. No, never. All right.

00:32:09.240 --> 00:32:11.660
Thanks so much for your time today. We really

00:32:11.660 --> 00:32:14.259
appreciate it. I know you were crazy nervous,

00:32:14.440 --> 00:32:17.299
so I guess you don't want to do this, but it's

00:32:17.299 --> 00:32:19.619
helpful, I think. No, it's been fun. I appreciate

00:32:19.619 --> 00:32:21.400
you guys asking me to come on. It's been a good

00:32:21.400 --> 00:32:24.200
time. All right, my friend. I think that was

00:32:24.200 --> 00:32:26.700
another great guest. Oh, yeah. Oh, yeah. We've

00:32:26.700 --> 00:32:28.920
got some hidden gems in this company. We do.

00:32:29.140 --> 00:32:32.660
Subscribe, subscribe, subscribe, subscribe. We

00:32:32.660 --> 00:32:34.819
see you watching. We know you're watching, and

00:32:34.819 --> 00:32:37.880
we appreciate all the love. Look at that little

00:32:37.880 --> 00:32:41.539
icon. Get the notifications. Don't find us on

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