1 00:00:00,000 --> 00:00:14,640 Welcome to Students Incorporated, a podcast exploring the topics of business, education, 2 00:00:14,640 --> 00:00:16,200 technology and design. 3 00:00:16,200 --> 00:00:17,640 I'm your host, Mr. Jason. 4 00:00:17,640 --> 00:00:24,000 Join me weekly as my team and I produce content that's informative, positive, fun and uplifting. 5 00:00:24,000 --> 00:00:28,440 Episodes include student conversations, interviews with thought leaders and inspirational stories 6 00:00:28,440 --> 00:00:30,080 with an international flavor. 7 00:00:30,080 --> 00:00:34,040 This podcast is created and produced with the help of students from the International 8 00:00:34,040 --> 00:00:40,600 Community School of Bangkok. 9 00:00:40,600 --> 00:00:44,920 In today's episode, we have the privilege of talking with another local business owner 10 00:00:44,920 --> 00:00:49,520 about her journey in business, her love for animals and how we can take better care of 11 00:00:49,520 --> 00:00:50,880 the creatures around us. 12 00:00:50,880 --> 00:00:54,880 Pet Club is the brand name of her business, which has multiple locations throughout the 13 00:00:54,880 --> 00:00:56,760 Bangkok metropolitan area. 14 00:00:56,760 --> 00:01:00,940 If you're a pet owner or if you just love animals, this episode is for you. 15 00:01:00,940 --> 00:01:05,000 But before we get into our first segment, let's hear our quote of the day and get some headline 16 00:01:05,000 --> 00:01:06,880 animal news. 17 00:01:06,880 --> 00:01:09,740 Our quote of the day comes from James Cornwell. 18 00:01:09,740 --> 00:01:12,560 His quote is to have said, Pets are humanizing. 19 00:01:12,560 --> 00:01:17,540 They remind us we have an application and responsibility to preserve, nurture and care 20 00:01:17,540 --> 00:01:18,760 for all life. 21 00:01:18,760 --> 00:01:20,600 Pets are more than just companions. 22 00:01:20,600 --> 00:01:23,040 They can have a profound impact on our lives. 23 00:01:23,040 --> 00:01:27,780 They remind us of our responsibility and duty to preserve and care for life. 24 00:01:27,780 --> 00:01:31,400 They teach us compassion, empathy and patience. 25 00:01:31,400 --> 00:01:35,800 They also teach us the importance of caring for something other than ourselves. 26 00:01:35,800 --> 00:01:38,460 And they can help build character in us. 27 00:01:38,460 --> 00:01:40,680 Now onto some animal news. 28 00:01:40,680 --> 00:01:43,280 Here's the latest news in the world of animals. 29 00:01:43,280 --> 00:01:46,320 We start with some practical zoo news from South Asia. 30 00:01:46,320 --> 00:01:51,640 A new bill was passed in Bangladesh that specifically helps both protect both the zoo animals and 31 00:01:51,640 --> 00:01:52,640 the visitors. 32 00:01:52,640 --> 00:01:56,560 All zoo animals are to be kept in a humane and safe environment that protects both the 33 00:01:56,560 --> 00:01:59,240 animals and visitors from each other. 34 00:01:59,240 --> 00:02:02,800 Visitors who break the rules and injure or hurt any of the zoo animals can be charged 35 00:02:02,800 --> 00:02:03,800 in court. 36 00:02:03,800 --> 00:02:06,360 Now here's a happy elephant story from Thailand. 37 00:02:06,360 --> 00:02:11,760 Gluay Hom, a young elephant that was rescued in 2019 by the Save Elephant Foundation, is 38 00:02:11,760 --> 00:02:13,840 now regaining his last years. 39 00:02:13,840 --> 00:02:18,020 Gluay Hom has spent time at a crocodile farm and was essentially treated like a circus 40 00:02:18,020 --> 00:02:20,240 animal to the delight of tourists. 41 00:02:20,240 --> 00:02:23,640 He was consistently treated abusively by his trainers. 42 00:02:23,640 --> 00:02:27,800 He has been relocated to the Elephant Nature Park where he now enjoys socializing with 43 00:02:27,800 --> 00:02:30,720 other elephants as he regains his health and strength. 44 00:02:30,720 --> 00:02:34,800 And to finish off our new segment, here's a rather intriguing story about a hungry bear 45 00:02:34,800 --> 00:02:36,800 from the US state of Colorado. 46 00:02:36,800 --> 00:02:40,360 A bear raided a luxury resort in Aspen looking for food. 47 00:02:40,360 --> 00:02:45,120 The bear entered the kitchen of St. Regis Aspen Resort around 11pm. 48 00:02:45,120 --> 00:02:49,520 A surprise security guard who entered the kitchen was knocked down by the bear. 49 00:02:49,520 --> 00:02:54,040 After getting away from the hungry bear, the guard quickly called 911 to report the incident. 50 00:02:54,040 --> 00:02:57,120 The bear eventually left the kitchen after his midnight snack. 51 00:02:57,120 --> 00:03:01,440 Officials from Colorado Parks and Wildlife have notified communities that bears are more 52 00:03:01,440 --> 00:03:05,360 active in search for food this time of the year, as they are getting ready to hibernate 53 00:03:05,360 --> 00:03:06,400 for the winter. 54 00:03:06,400 --> 00:03:09,280 And that ends our headline animal news. 55 00:03:09,280 --> 00:03:11,500 Thank you for the quote and headline news. 56 00:03:11,500 --> 00:03:13,360 Now let's get into our first segment. 57 00:03:13,360 --> 00:03:19,880 I'm joined by co-host Premmie and Rebecca and we welcome Mrs. Phuc, co-founder of PetClub. 58 00:03:19,880 --> 00:03:22,360 Premmie will get us started with our first question. 59 00:03:22,360 --> 00:03:23,960 Thank you for joining our show today. 60 00:03:23,960 --> 00:03:27,440 Could you please introduce yourself and tell us a little bit about what you do? 61 00:03:27,440 --> 00:03:33,440 Hi, my name is Somriti or you can just call me Phuc, okay. 62 00:03:33,440 --> 00:03:36,080 I'm a co-founder of PetClub. 63 00:03:36,080 --> 00:03:39,640 What we do is we are a pet care retailer. 64 00:03:39,640 --> 00:03:44,720 Right now currently we do offerings for the cow or fire businesses. 65 00:03:44,720 --> 00:03:45,720 First is the pet store. 66 00:03:45,720 --> 00:03:51,000 We're selling from pet food to like supplies, you know, all things you can imagine about 67 00:03:51,000 --> 00:03:52,000 pets. 68 00:03:52,000 --> 00:03:53,840 Second is grooming services. 69 00:03:53,840 --> 00:03:57,960 You know, we do groom, body groom for both cats and dogs. 70 00:03:57,960 --> 00:03:58,960 Okay. 71 00:03:58,960 --> 00:04:01,360 The third one is veterinary services. 72 00:04:01,360 --> 00:04:02,920 We do have our own vet. 73 00:04:02,920 --> 00:04:03,920 Okay. 74 00:04:03,920 --> 00:04:11,320 Mostly like preventive care, okay, to take care of the pet at the early stage like vaccination 75 00:04:11,320 --> 00:04:13,800 and things like that. 76 00:04:13,800 --> 00:04:15,600 The next one is pet hotel. 77 00:04:15,600 --> 00:04:19,220 We do have both dog's hotel and cat's hotel. 78 00:04:19,220 --> 00:04:25,360 And lastly is the pet pool, which is the pool for dog to go exercise. 79 00:04:25,360 --> 00:04:26,360 Right. 80 00:04:26,360 --> 00:04:33,160 Right now PetClub have about 30 offline stores, including online channels in marketplace like 81 00:04:33,160 --> 00:04:35,680 PetClub, Zada, Shopee and our own website. 82 00:04:35,680 --> 00:04:36,880 Thank you so much. 83 00:04:36,880 --> 00:04:38,920 Our next question is light hearted. 84 00:04:38,920 --> 00:04:41,760 Did you have a favorite pet or animal growing up? 85 00:04:41,760 --> 00:04:43,200 Yes, of course. 86 00:04:43,200 --> 00:04:44,200 I'm a dog person. 87 00:04:44,200 --> 00:04:47,680 I'm a dog person and we always have dogs at home. 88 00:04:47,680 --> 00:04:49,860 Zina was a little kid. 89 00:04:49,860 --> 00:04:50,860 Okay. 90 00:04:50,860 --> 00:04:51,860 Here's another fun question. 91 00:04:51,860 --> 00:04:56,000 If you had to choose an animal that best represents your personality, what would you choose and 92 00:04:56,000 --> 00:04:57,000 why? 93 00:04:57,000 --> 00:04:58,000 Of course it's a dog. 94 00:04:58,000 --> 00:04:59,000 It's a dog, yeah. 95 00:04:59,000 --> 00:05:00,000 Zina, Zinika. 96 00:05:00,000 --> 00:05:04,480 Because Dog is to me is represent trustworthy, curious. 97 00:05:04,480 --> 00:05:04,880 Right. 98 00:05:04,880 --> 00:05:11,680 Okay. Dog could be very aggressive as yet if he get acquainted in the family, 99 00:05:11,680 --> 00:05:15,600 it could be tame and playful. But when it come to fighting, 100 00:05:15,600 --> 00:05:21,120 it could be very aggressive for strangers. So basically, I think Dog's very sincere. 101 00:05:21,120 --> 00:05:23,760 Yeah, and that's just like trustworthy and like loyal, loyal. 102 00:05:24,400 --> 00:05:28,560 And moving on to some questions about your journey in your business. 103 00:05:28,560 --> 00:05:33,200 Can you share about your educational background and then what influenced your decision 104 00:05:33,200 --> 00:05:38,640 to pursue a career in business and specifically in the pet care industry? 105 00:05:38,640 --> 00:05:44,320 I went to Jilalongkorn University as an undergrad. I went to business school, 106 00:05:44,880 --> 00:05:49,760 measuring in statistics. Okay. And then I went to the US for my master's degree 107 00:05:49,760 --> 00:05:57,120 from UNC Chapel Hill. Okay. And then throughout my career, I've been working with all international 108 00:05:57,120 --> 00:06:04,880 company until when I come back to Thailand and I help my parents' business. And here's my second 109 00:06:04,880 --> 00:06:10,880 Thai business that I started off with. So who actually inspired me to pursue in a business 110 00:06:10,880 --> 00:06:17,360 career, I would say is my dad. Yeah. Since I was a little kid, I see he's up and down 111 00:06:17,360 --> 00:06:23,280 and he's the hard worker and he's such a real entrepreneur. And I think that's, you know, 112 00:06:23,280 --> 00:06:28,080 grew in me. And now hearing about more about like your business background, we'd love to hear about 113 00:06:28,080 --> 00:06:33,040 your first job or interview or internship, sorry. And what was that like and how did it shape 114 00:06:33,040 --> 00:06:37,600 your decision to start your own business? I'm quite fortunate that when I was in the 115 00:06:37,600 --> 00:06:45,040 last year at Jilalongkorn University, I went to have internship with a company. I think it's a 116 00:06:45,040 --> 00:06:51,040 big manufacturing company. They have one section about market research and since I'm measuring 117 00:06:51,040 --> 00:06:59,440 statistics, so what our internships is about finding the right product for them. So what I do 118 00:06:59,440 --> 00:07:07,200 is I have a list of customer, their potential customer, and we go interview them. Yeah. So it's 119 00:07:07,200 --> 00:07:13,440 like market research. Okay. So what I learned about that is that I'm very excited to know things that 120 00:07:13,440 --> 00:07:19,760 I never learned in the school. When you get to interview, you know, people talk to the customers, 121 00:07:19,760 --> 00:07:26,720 that's how you get insight. Right. So when I graduate, that's why I land my job, my first job 122 00:07:26,720 --> 00:07:33,760 with Procter & Gamble in Thailand. And I land in market research department that even made it more 123 00:07:33,760 --> 00:07:40,240 fun because I have a chance to be part of the team to do the launch of the new product of PHG, 124 00:07:41,040 --> 00:07:46,960 like Pampers in that day. It's very fun. And lots of things that I learned. I think we learned about 125 00:07:46,960 --> 00:07:54,240 that too in marketing class. It's a fundamental knowing customer is the fundamental of all business. 126 00:07:54,240 --> 00:07:59,680 We talk about that a lot too, and like building like loyal customer base and trust fostering. Yes. 127 00:07:59,680 --> 00:08:05,280 And you get to know that. And building onto that, starting a business is not easy. So what did the 128 00:08:05,280 --> 00:08:11,760 beginning of your business pet club look like? What kind of challenges did you face? Oh, it's a 129 00:08:11,760 --> 00:08:18,720 long story, but it's a good question. Yeah. Back then, you know, since I've been working in a big 130 00:08:18,720 --> 00:08:26,640 corporate for such a long time. And when we start our new journey, when you start counting one, 131 00:08:26,640 --> 00:08:33,600 I think it's the most difficult thing. First is you have to give up your passive income, 132 00:08:33,600 --> 00:08:40,080 you know, your salary and things like that. And you have to burn your savings on your business. 133 00:08:40,080 --> 00:08:49,920 So yeah, lots of guts that you need to have. Okay. And as I always tell my family and my niece and 134 00:08:49,920 --> 00:08:56,080 my daughter and son, you need to have perseverance, you know, there will be so many fails, so many 135 00:08:56,080 --> 00:09:03,520 issues, you eat it and get to the next level. So to be frank with you guys, it's not easy. Like you 136 00:09:03,520 --> 00:09:10,320 study in the class or in the textbook, but you get to learn it and you get to know how to get up and 137 00:09:10,320 --> 00:09:15,680 get going. I think that's the most important thing that I learned. It's different from when you work 138 00:09:15,680 --> 00:09:22,560 for corporate or like when you do in the, you know, high school or in your university, you see in the 139 00:09:22,560 --> 00:09:28,880 sandbox, you know, it's okay to fail because you have to know when to get up fast and get going. 140 00:09:28,880 --> 00:09:34,720 It's part of the journey. Yeah. Wow. That's really insightful. And I think those are like good 141 00:09:34,720 --> 00:09:40,240 comparisons to like good metaphors, like burning your savings or like the sandbox, right? You can 142 00:09:40,240 --> 00:09:46,000 get up like in a more protective shelter kind of environment. You're allowed to experiment and try 143 00:09:46,000 --> 00:09:50,720 and fail, but then you're onto the real world. And then when you fail, you can fail, you need to get 144 00:09:50,720 --> 00:09:55,520 up fast. And I think the point that you brought up about perseverance is definitely very important. 145 00:09:55,520 --> 00:10:01,920 Noa, and especially with how far Pet Club has come now when looking back onto business journey, 146 00:10:01,920 --> 00:10:05,200 are there some key moments early on that helped the business grow? 147 00:10:05,200 --> 00:10:10,960 Oh, actually, back when we first started, you know, even though I did a lot of research, 148 00:10:10,960 --> 00:10:16,400 I have this concept, like when we all started, you know, it's very difficult for us to land the 149 00:10:16,400 --> 00:10:23,200 first door. We drive all the way. I mean, we call many, you know, potential landlords, big shopping 150 00:10:23,200 --> 00:10:29,680 malls. They're all like, no, we're not ready. Back then, 10 years ago, pet industry is not this, 151 00:10:29,680 --> 00:10:37,840 right? You know, and they can't imagine how would I have this kind of store, you know, 152 00:10:37,840 --> 00:10:46,000 nice shopping malls. So we end up opening the first branch in the Feng Tao shop house, you know, 153 00:10:46,000 --> 00:10:53,120 by the roadside, you know, because we can't get into the shopping malls or go out anymore. So when 154 00:10:53,120 --> 00:11:01,760 you asked me about the turning point, I would say when we start doing that for, I think, 25 years, 155 00:11:01,760 --> 00:11:07,600 then it, we just get growing, you know, we have lots of what amount and how great our store is. 156 00:11:07,600 --> 00:11:13,360 We got a call, we start getting a call from landlord and the shopping mall to ask if you 157 00:11:13,360 --> 00:11:19,600 have any interest to go and open in the shopping mall, I would consider it as a very important 158 00:11:19,600 --> 00:11:25,920 turning point for us. That's mean in terms of the market response, they accept us, they like pet 159 00:11:25,920 --> 00:11:33,200 club, and that is the time when we start expanding. Yeah, I definitely see that. Those key moments 160 00:11:33,200 --> 00:11:38,960 definitely must often play an important role in pet club. And onto the subject of success, 161 00:11:38,960 --> 00:11:44,480 what does success look like to you and what things did you learn along the way? Yeah, I really like 162 00:11:44,480 --> 00:11:50,400 this question, you know, and I put a lot of thoughts in this question too. To me, success is 163 00:11:51,120 --> 00:12:01,120 achieving your goals and targets. And to me, as times go by, I find it's very effective and works 164 00:12:01,120 --> 00:12:07,600 if you set the big goals and targets, and you also set the small part along the way. If you set the 165 00:12:07,600 --> 00:12:15,920 big picture first, and then set a smaller target so that you can achieve, you know. And to me, 166 00:12:15,920 --> 00:12:22,720 success is when you feel proud, you feel like, yes, I can do it. You feel confident. But as times 167 00:12:22,720 --> 00:12:29,520 goes by, I think the most important to me rather than being successful is the journey throughout 168 00:12:29,520 --> 00:12:36,720 to get to the success. I think that is more memorable. And I think the journey through 169 00:12:36,720 --> 00:12:42,240 the success that make you become the better version of you, make you become stronger, 170 00:12:42,800 --> 00:12:50,000 make you sharpen you. So what I'm trying to share with you guys is not just focusing on the goal, 171 00:12:50,000 --> 00:12:55,760 but you also have to enjoy the journey. That is what you learn the most. I think that's always 172 00:12:55,760 --> 00:13:00,880 a good reminder to have because you like a lot of the times, many people might be so focused on the 173 00:13:00,880 --> 00:13:05,200 goal that they forget why they're trying to get there or the journey they're trying to get there, 174 00:13:05,200 --> 00:13:10,080 or why they're trying to achieve the goal in the first place. So that's a definitely very 175 00:13:10,080 --> 00:13:15,840 powerful reminder. And now closing in on our final question for this first segment is what kind of 176 00:13:15,840 --> 00:13:20,160 advice would you give to specifically high school students who are interested in studying business? 177 00:13:20,160 --> 00:13:27,840 Exploring, you know. If you get a chance, explore yourself, get to know what you like and what you 178 00:13:27,840 --> 00:13:35,520 don't like, what you dislike. And if you find things that you don't like, ask yourself if you 179 00:13:35,520 --> 00:13:43,200 can put up with it, if you have to work with it, day in, day out. I think that would be my take 180 00:13:43,200 --> 00:13:48,720 for you because when back when I was in high school, I didn't have this kind of class, you know, 181 00:13:48,720 --> 00:13:53,920 I didn't have a chance to explore or talk with people who were in the real segment. But you guys 182 00:13:53,920 --> 00:14:00,000 have, you know, I think this is amazing. That's great, thank you. Thank you for such good advice. 183 00:14:00,000 --> 00:14:03,920 That ends our first segment, but we'll be right back after this short announcement. 184 00:14:10,080 --> 00:14:15,760 Hey guys, get your tickets for Susico! Seas are almost filled up, please come and support our 185 00:14:15,760 --> 00:14:22,240 amazing actors and actresses November 22nd and 23rd. We'd love to see you guys there. Moving on to 186 00:14:22,240 --> 00:14:29,360 some local Thai events. Loy Krathong Festival 2023 is one of Thailand's most popular and visually 187 00:14:29,360 --> 00:14:35,520 stunning annual festivals. This is Thailand's very own Festival of Lights. Loy Krathong is celebrated 188 00:14:35,520 --> 00:14:41,120 during the full month of the 12th month of the Thai lunar calendar. This year, the festival is on 189 00:14:41,120 --> 00:14:53,840 Monday, November 27th. We are back with our second segment. In this segment, we'll be focusing more 190 00:14:53,840 --> 00:15:00,160 on the topic of pet care and responsible animal ownership. We also want to discuss industry trends 191 00:15:00,160 --> 00:15:05,920 and get some advice about how better to love and pamper our furry friends. Bremy will get us started 192 00:15:05,920 --> 00:15:11,440 again with our question. This question is about the pet care industry itself. What are some of the unique 193 00:15:11,440 --> 00:15:15,040 features that make the pet care industry different for more traditional businesses? 194 00:15:16,320 --> 00:15:23,840 Chewy, I like the cute aspect of this industry. I don't know how to say it in English, but in Thai, 195 00:15:23,840 --> 00:15:30,560 I find it's mung ming, you know, dastling. Like in our office, we are pet-friendly office. Sometimes 196 00:15:30,560 --> 00:15:37,040 we do have dogs and cats in our meeting room, you know. And when you work, of course, you can't avoid, 197 00:15:37,040 --> 00:15:42,160 you know, stress and things like that. But when you come out and you see lots of, you see pets, 198 00:15:42,160 --> 00:15:48,000 you see dogs and cats, you play around with them for a few minutes and you get better. This is 199 00:15:48,000 --> 00:15:53,680 the charm of it. I mean, it's very, very charming. Yeah, that's what I like about pet. It's a happy 200 00:15:53,680 --> 00:15:59,280 business. Yeah, it's really adorable. I agree. Those aspects definitely will make pet care 201 00:15:59,280 --> 00:16:04,560 industry stand out. Our next question is about challenges. What are some challenges your business 202 00:16:04,560 --> 00:16:10,800 faces within this industry, knowing that you are helping pet owners take care of their pets, 203 00:16:10,800 --> 00:16:14,400 which may, which many people see as another member of their family? 204 00:16:15,840 --> 00:16:22,480 I think this is a very good question too, because what we're dealing with is that loving ones, 205 00:16:22,480 --> 00:16:32,960 like a family member. So I think dealing with care is very important. And so together with managing 206 00:16:32,960 --> 00:16:40,400 their expectation, because of course they love our pets, that pets, and we also care for their pets. 207 00:16:40,400 --> 00:16:48,880 But again, when you work with living things, you know, sometimes there are maybe some unexpected 208 00:16:48,880 --> 00:16:55,280 incidents, like when we do grooming, if for dogs and cats, sometimes they stress out, 209 00:16:55,840 --> 00:17:03,680 or maybe there's some incidents, some loud noise that, let's say my groomer still, you know, 210 00:17:03,680 --> 00:17:10,880 cutting their nails. And then if all of a sudden the dogs feel stressed or whatever, some 211 00:17:12,000 --> 00:17:18,160 environment that arouse their excitement, they may jump or those kinds of things. So 212 00:17:18,160 --> 00:17:26,880 some small accidents might happen. But what we do is we try to inform the customer, the pet owner, 213 00:17:26,880 --> 00:17:33,040 if that is happening. What we're trying to do is to be open and tell them straight forward what 214 00:17:33,040 --> 00:17:41,280 happened. But of course we do it with tremendous care. But again, how could we manage the expectation 215 00:17:41,280 --> 00:17:49,840 and understanding is very important, because it's not a dog, it's a dog, it's a cat, particularly 216 00:17:49,840 --> 00:17:57,280 for cats, you know. Like last time, for example, last time the cats might be very timid and very 217 00:17:57,280 --> 00:18:09,280 easy to handle. But this time she might be angry, she might be stressful. We don't know. So the time 218 00:18:09,280 --> 00:18:17,600 that we do the service or the grooming might be different. So what we sometimes, customers don't 219 00:18:17,600 --> 00:18:22,880 understand, how come this time you take like longer time, but last time it's shorter time, 220 00:18:22,880 --> 00:18:31,200 things like that. I think it's more of managing expectation, because we do in the service business. 221 00:18:31,200 --> 00:18:39,600 And there's so many variables that might occur, that there might be some incidents. So what we're 222 00:18:39,600 --> 00:18:49,520 trying to do is inform the customer, educate our staff, and then make it all open. I mean, 223 00:18:49,520 --> 00:18:53,920 straightforward communication, I think that's very important in our business. 224 00:18:53,920 --> 00:18:59,280 That is definitely like a big challenge, because the pet care industry, the things that we're 225 00:18:59,280 --> 00:19:05,280 dealing with is not like an inanimate object that can be bought or sold. It's a living thing. 226 00:19:05,280 --> 00:19:10,560 It's a living thing, you know. So it's just like, just like humans. They have good day and they have 227 00:19:10,560 --> 00:19:20,240 bad day. If you understand that, we have to, we do love them, but I think it does have to come with 228 00:19:20,240 --> 00:19:27,520 understanding of that nature too. And now that like you've shared some challenges, or in some ways 229 00:19:27,520 --> 00:19:32,480 your company takes on those challenges, and are there specific things that your company does that 230 00:19:32,480 --> 00:19:38,560 are unique and different from others? I think there's, I wouldn't say we have one particular 231 00:19:38,560 --> 00:19:47,520 challenges in this industry, given the fact that we do like five offerings, not just selling things, 232 00:19:47,520 --> 00:19:57,920 but we do also offering subs. So I think that is very challenging. Again, back to what I just 233 00:19:57,920 --> 00:20:06,880 said about, I mean, managing customer expectations and understanding. I think that's just the most 234 00:20:06,880 --> 00:20:16,400 important things. And caring is what we're trying to focus in our, you know, in the pet club. 235 00:20:16,400 --> 00:20:25,200 Make sure that all the staffs have the true understanding and caring for pets, 236 00:20:25,200 --> 00:20:31,840 so that we can create trust for the pet owners who come to pet club. I think this is very important. 237 00:20:32,480 --> 00:20:36,560 Can you explain what this industry may look like in five or 10 years, 238 00:20:36,560 --> 00:20:43,600 and what are some of the trends you're noticing? Of course, as to see for see, this market will 239 00:20:43,600 --> 00:20:53,200 continue to grow, given the fact that now, today, people have a smaller family size, micro family, 240 00:20:53,760 --> 00:21:01,920 and pets becomes, you know, the friends or the family member. So I foresee this market will 241 00:21:01,920 --> 00:21:12,240 continue to grow. And definitely, when the market grows, you will have newcomers, more newcomers, 242 00:21:12,240 --> 00:21:19,520 to come in this market, because the market has opportunity. To me, this mean it's not a bad thing. 243 00:21:19,520 --> 00:21:25,280 I mean, I think this is great, you know, when you do business, and if you look around yourself, 244 00:21:25,280 --> 00:21:31,120 and it's only you who competing or in that industry, you should ask yourself, why are you there? 245 00:21:31,120 --> 00:21:36,000 Okay, so to me, I mean, when the market is growing, when the newcomer coming in, 246 00:21:36,000 --> 00:21:43,440 I think this ensure me that we're in the right business. But it's how is more of the question of 247 00:21:43,440 --> 00:21:51,520 how could we make our service and offering better to continue to have a good position 248 00:21:52,160 --> 00:22:00,000 in the business in the industry is more of that question to me. Yeah, so more interaction, more 249 00:22:00,000 --> 00:22:08,960 growth. Yes, yes, I foresee the potential growth as yet is more of the pressure. And it's a drive for 250 00:22:08,960 --> 00:22:18,000 us to continue to do better, so that we can continue to be in the leading position to secure 251 00:22:18,000 --> 00:22:24,320 a market leading position in the industry. I think this is my my point. Yeah, I see that. And 252 00:22:24,320 --> 00:22:30,480 that's really insightful. Thank you so much for sharing. And now on to more specifically about pet owners. 253 00:22:30,480 --> 00:22:35,760 What are some specific things pet owners can do to help contribute to the overall health of their pets 254 00:22:35,760 --> 00:22:43,600 and the environment in which they live? I think having a pet is not just having a dog. 255 00:22:44,480 --> 00:22:51,440 Yeah, again, back to that point, I is still living things. So it's like your baby is 256 00:22:51,440 --> 00:23:00,000 complete responsibility. I think pet owner to a certain point, you have to develop to be a pet parent. 257 00:23:00,000 --> 00:23:05,360 Right. You know, how you train your dogs, you know, when particularly right now all the 258 00:23:06,560 --> 00:23:14,560 many places become more pet friendly. You can bring pets to, you know, to restaurants, to shopping mall, 259 00:23:14,560 --> 00:23:20,800 like in Europe or in the US, pets can go anywhere, even subway or on the bus, you know. 260 00:23:20,800 --> 00:23:26,720 But in Thai, I think we're just starting, you know. Of course, there are people who like pets 261 00:23:26,720 --> 00:23:36,160 and people who don't like pets. I think it's the overall responsibility for us as pet owners 262 00:23:36,160 --> 00:23:42,720 to make sure that our pets won't disturb others who don't like. Because we're living in the same 263 00:23:42,720 --> 00:23:50,560 society. I think that will promote the pet friendly environment in Thailand. To me, it's how you 264 00:23:50,560 --> 00:23:57,360 turn yourself to be just an owner, to be a pet parent. I think this is very important and it's crucial. 265 00:23:57,360 --> 00:24:03,600 Thank you. And those are some very practical things. For our final question, we'd like to ask our 266 00:24:03,600 --> 00:24:11,280 guest for advice. This is about business. So what practical advice would you give young entrepreneurs 267 00:24:11,280 --> 00:24:18,640 who dream about starting their new business? I think having a dream is very important, okay. 268 00:24:18,640 --> 00:24:26,240 But dreams will just become a dream without actions. So once you have the dreams, you explore 269 00:24:26,240 --> 00:24:31,680 your dreams, you know, don't be scared. Just try it out. The earlier on you can have a chance to 270 00:24:31,680 --> 00:24:39,920 start, I think it's the better off. And just do it. And when you face issue or problem, 271 00:24:39,920 --> 00:24:47,280 or obstacles, just always tell yourself it's an ingredient of success, okay. I would like to share 272 00:24:47,280 --> 00:24:55,360 a quote that I find very, very good about having perseverance, which I always say is good for all 273 00:24:55,360 --> 00:25:05,200 the entrepreneur. It's from Winston Churchill, okay, as my closing, okay. Success is not final. 274 00:25:05,200 --> 00:25:12,720 Failure is not fatal. It's the courage to continue that counts. I think this is good for all the 275 00:25:12,720 --> 00:25:20,000 entrepreneurs. Oh, that's really powerful. Thank you so much again for being on our shows, our 276 00:25:20,000 --> 00:25:26,960 guests. Oh, very pleasure. I'm very excited to be here. Thank you so much. Thank you. And with those 277 00:25:26,960 --> 00:25:36,320 final words of wisdom and advice about animal care, we have run out of time. Thank you again, Mrs. Pooke, 278 00:25:36,320 --> 00:25:41,920 for telling us your personal journey into business and giving us insight into the world of pet care. 279 00:25:41,920 --> 00:25:47,280 I'm only sad we couldn't have a furry friend with us here in the studio today. And now shifting gears 280 00:25:47,280 --> 00:25:53,280 to something we promised in our last episode, our raffle drawing winners. We received a number of 281 00:25:53,280 --> 00:25:58,560 audience submitted questions for our previous episode, and each participant was entered into 282 00:25:58,560 --> 00:26:05,360 a raffle drawing. We have seven prizes to give away. So without further ado, the Students 283 00:26:05,360 --> 00:26:15,200 Incorporated team drew the seven winning names and they are AOE, Miles, Julian, Caris, Jonah, 284 00:26:15,200 --> 00:26:27,440 Kylie, and Ken. Again, the winners are AOE, Miles, Julian, Caris, Jonah, Kylie, and Ken. Now if you 285 00:26:27,440 --> 00:26:34,960 heard your name, you have two weeks to claim your prize. Please come see me, Mr. Jason, at room 201A 286 00:26:34,960 --> 00:26:40,720 and I will give you a few more instructions. Thank you and congratulations again to those seven prize 287 00:26:40,720 --> 00:26:54,480 winners. As we end this episode, I'm reminded that we share the planet not only with a lot of other 288 00:26:54,480 --> 00:27:00,000 people, but we share it with a lot of other creatures, big and small. And some happen to be 289 00:27:00,000 --> 00:27:05,520 our pets. Maybe you're a cat person or maybe you're a dog person. Either way, taking proper care of 290 00:27:05,520 --> 00:27:11,600 our furry friends teaches us a lot about responsibility and patience. Check out Pet Club 291 00:27:11,600 --> 00:27:19,360 online at PetClub.co.th. They even have a swimming pool for pets. As always, this podcast would not 292 00:27:19,360 --> 00:27:23,840 be possible without the hard work and support of our international student production team. 293 00:27:23,840 --> 00:27:30,160 All music and sound effects are courtesy of Pixabay.com, a vibrant community of creatives 294 00:27:30,160 --> 00:27:37,200 sharing copyright-free images, videos, and music. And we are signing off until next time. 295 00:27:37,200 --> 00:28:00,160 We are Students Incorporated, because your voice matters.