So welcome back to Tales from the Service Industry.
Joining us tonight, we've got Allie back with us.
I'm excited to be back.
It's been a long, long time.
It has been.
Allie joined us on the 50-50 blend of Cotton and Cringe.
Yes.
Welcome back, Allie.
Thank you.
With us tonight, we also have Liz, our resident deviant.
Hi, team.
And Ms. B, welcome back.
Hey, team.
So, Ms. B, I'm going to put you on the spot.
I want to start off with you tonight.
All right.
Let's do it.
I understand that where you work, you had that rave last week.
Oh, we did.
Raves are so much fun.
They come to our area, and that's obviously sarcasm, but they come to our area, it's like
three to four times a year.
And so this was my first rave with the property.
So I definitely, I would say, overprepared, and so I don't have as much craziness as I
thought I would.
But that's a good thing because I made very strict no party policy letters that all the
guests had to sign at check-in.
I added everything on there.
Do you guys want me to read an excerpt from some of what my letter says?
That would be fantastic.
I won't read the whole thing, but I'll kind of give you a...
You were really nervous leading into this weekend, were you not?
I was terrified.
I was like, oh my God, just imagining all the bad things that were going to happen.
And I definitely did have to work a lot that weekend, and I worked from home a lot, but
it wasn't as bad as I thought it was going to be.
The very first bullet on this giant letter is, please note that there is a 250 plus cleaning,
smoking, and or damage fee charge for guest rooms when deemed appropriate by management.
This fee can be applied if there's any evidence of smoking in the room, including the smell
of smoke, as well as excess glitter on the floor.
Glitter?
Glitter.
You have to note that.
Guys, do you know how many rooms that I had an excess of glitter?
I don't even want to know.
Just everywhere, and that is so hard to clean up.
And the housekeepers had a nightmare of a time.
Oh, I'm sure.
I have so many pictures.
How many rhinestones did you find?
Oh my God, rhinestones, body glitter, these weird sticker things that go on people's faces.
I got a lot of those.
You're trying to run their faces?
You're right.
I don't know where they put them.
Also an important piece of the story.
I worked, I'm obviously a department head for front office, but our housekeeping manager
is on leave.
So I was the housekeeping manager as well.
Oh, that's right.
So I opened the house and housekeeping then would bounce between front office and housekeeping.
And I did the departures and housekeeping.
So I was the one inspecting these trashed rooms.
I did not know this, but do you know what alcohol party people are really into?
Why?
Some crazy hard iced tea or something.
The twisted tea.
Yes.
Yeah.
I don't know why they don't like it by them, but that was everywhere.
It's hard iced tea.
Actually, Ali, you would probably like it.
It's not carbonated.
That's what I was just thinking.
I have to be on our next outing.
That was everywhere.
And I was like, what?
But like the things I found in rooms, it was just so gross.
Like I sent you guys several videos because I'm just like, this is ridiculous.
And this one room I like walked into and it just reeked of smoke and they did a fairly
good job trying to clean up the room.
But all I did do is take a pencil and like move the trash can and just ash and this.
Picture click.
Yeah.
I charged everyone.
And I wrote a letter, not a letter, like an email to director of finance, my boss and
CC, the part of his team.
I said, these are all the rooms I charged.
What I found in the rooms, videos and pictures attached.
And my director was just like, yeah, my director of finance was like literally standing applause.
And I also had the backups with all of these charges, the signed papers saying they wouldn't
do that.
Did any guests push back on them?
No one has yet.
No way.
That's good though.
One person did.
It's been a full like four days.
Yeah.
One person did and they were not a raver.
Oh, of course.
They were a messy guest.
No.
So get this.
I'm working the desk.
This is Sunday.
So the big departure day.
This one floor was the first floor I started on.
I think it was the sixth floor.
Our checkouts at 11, so it's an hour past checkout time.
I give people an extra hour, you know, get the bus out of the room.
Especially on that weekend.
Yeah.
So I don't start my departure still 12.
I'm going up and I'm knocking on all the doors and I knock on this one door and I could hear
the shower running.
But sometimes you're not positive.
It's coming from that exact realm.
So I'm knocking, knocking.
Nobody's answering.
And I opened the door and I could hear the shower.
And then I said, okay, I'll come back later.
And I do the rest of my floors, you know, all the crazy rooms, lots of pictures.
So at least an hour's gone by.
So how many rooms were people still in?
Four.
Four rooms that were still people in.
I said, check out.
That's not bad.
I thought it'd be like 30.
No, because everyone who asked for late checkouts, every single one of them was denied.
And that was in the welcome letter as well.
I said, we will not be granting late checkouts regardless of elite status.
And that whole late checkout thing, it says in there is based upon availability and is
not applicable at convention center properties.
I'm a platinum member.
Yep.
Doesn't matter.
I'm a lifetime ambassador.
I don't care.
So we literally told everyone, everyone no to late checkouts.
So when I'm doing them and somebody's in the room, are you, are you not giving them late
checkouts just in the case that you have to spend hours cleaning that room that and to
get everybody out, it gets all the problems out.
It's like sooner the people are lingering.
It just takes forever.
It takes our time going back to keep going to see when they're out of the room.
Yeah.
We're trying to get this stuff done as fast as possible because there's so much GTFO.
So I'm doing my second round of, you know, get out and I go back to that room where the
shower is running.
I knock, I knock, I swear I still hear the shower and I'm like, that's a long shower.
And my first thought is please no dead bodies.
Please no dead bodies.
Like I was just like, please.
So I'm knocking and then I open it and I can still hear the shower.
I said, hi, I'm back.
Are you okay?
All right.
I hear the shower still running.
No answer.
I said, I am entering.
Do you have my heart?
Who do you have with you in this moment?
I'm alone.
You didn't, you don't take people to departures.
Was your heart racing?
No, I was just like, annoyed.
I was scared.
If I see a dead body, I'm going to be pissed.
So I go into the room.
The shower is indeed running and I look in, there's nobody in there.
The showers overflowed and filled the bathroom and I'm like, ah.
So I open the door and there's a housekeeper across the hall and I like yell, whoever the
housekeeper is and I'm like, come over here, bring some towels.
And I make her wade into the water to turn it off because I'm in like heels.
Yeah, yeah.
You're in business clothes.
Yeah.
I'm like, can you go turn the water off?
So we're able to get the shower off.
The bathroom is completely flooded.
The water has gone out into the living and area.
And I'm just like, are you kidding?
So I look in the room, everything else in the room is clean.
There's still luggage in there and it's packed by the door, but now it's one o'clock and
there's no late checkouts.
And so I'm like, wait, was the like, was a tub stopper in?
No talk to her later.
She took a shower that morning and she just didn't turn it off.
So who does that?
Let me just get out and get my towel and then turn the shower off.
So I go down to the desk and I go look up who the guest is, not with a rave here with
a business group.
No way.
And I'm like, why is there stuff still in the room?
She wasn't a lead member, but she never asked for a late checkout and we never gave her
one.
So her keys are obviously not activated.
I charge her a $250 water and damage fee.
Yeah, for sure.
It called it that.
Yep.
And when she came back to the desk, she's like, oh, my keys aren't working.
And then you don't want to grab me.
I'm like, hi, Miss Smith.
I attempted to call you and I left a voicemail on your phone.
Oh, you didn't.
I told her all this in the voicemail.
I said, yeah, I was like, your shower was left running.
We found it.
It went all over the bathroom.
It went down into the room beneath and I was like, you might be dealing with that in a
week.
Yeah, exactly.
So I said, so we did have to charge you.
And she's like, wait, but how did the shower turn?
I said, I don't know.
I wasn't in that room.
And I said, but they don't just turn on.
She's like, I know.
I'm not saying it was a fairy or something.
And I'm like, I didn't say it was a fairy either.
But did you take a shower this morning?
Yeah, I did.
And I would have heard it if I'd left and it was still running.
I said, I'm really sorry.
I'm not sure what to say.
But you know, you did take a shower and nobody went in the room and turned it on.
She's like, well, can you check the lock?
I said, absolutely.
Check the lock.
Nobody went into that room except her and then me when she left.
So when I showed her the report, I said nobody into that room.
So then she stopped fighting and she just left.
She's like, well, are you charging me?
I said, yeah.
Did it show like an exit from the room?
Yeah.
It was 730 in the morning.
Oh, well, so then there you go.
Shower was running for five hours plus.
So at some point, you know, the water just gets so big.
For sure.
It's still going down, but it's more water coming out than can go down in the drain.
That's crazy.
Was the shower like full blast?
Yeah.
And it was one of those like rain showers.
Oh, oh.
Because she was in one of our nicer sweet corner rooms too.
So she should have charged her more since she was in the suite.
I know.
And do you know what I think?
I told her and I was like, and I said, I'm only charging you $250 because of the damage
that you did to the room and to the one below you.
We should be charging a lot more.
But because of your status, I went ahead and I only charge you $250.
Well, if that's the case, then because my status, you shouldn't charge me anything.
She stopped arguing and then left.
But she had said something like, well, I'm something about, well, I'm not saying it was
fairies.
I mean, it couldn't have been.
And she said something about fairies and the front desk agent that was at the desk nearly
started laughing.
And then that was like the joke the rest of the day.
I'd be like, did you find the fairies?
Did they turn it on?
I probably would have had to like turn and giggle.
It was.
Yeah.
I'm just going to go in the back really quick.
Yeah.
But so these welcome letters that everyone had assigned that even just rave gas, it was,
I made it very broad of all the things you can be charged, including damage to rooms.
That's damage.
So yeah, excess glitter, abundance of trash scattered in the room, soiled or damaged linen,
carpet, furniture.
And then in one of the things that also said on this bullet point, no more than four people
can be in a room at any given time.
I'm sorry.
If I had seen the videos, if four people drank all those drinks, I'd be really impressed.
They would be dead.
They would have been in the shower.
They wouldn't have made it to the rave.
I know.
So I had security posted up by the elevator.
And if there was a people in a group, he'd be like, where are you guys going?
What room?
Just one room.
Sorry, you got to stay down here.
Only four people can go up.
So we were doing our best as possible to place it.
Yeah.
But sometimes people had multiple rooms and maybe they got together on the floors.
For sure.
You know, we don't have someone post up on each floor.
But in your letter, it said no parties.
Yep.
All that.
I mean, that's all valid.
It literally says you get one morning and then we kick you out and we keep all your
money.
Check out 11 and all bold, regardless of status, loud music at any time of the day.
I didn't put night loud music at any time of the day that disturbs any other hotel guests
is not permitted.
Yeah, I was.
Was this like a major rave?
Like a really big one?
I mean, I'm not really into the rave scene, but I think so.
Yeah.
Her hotel was full.
Yeah.
The whole area was full.
We saw pictures of it on social media.
It's a thing people go to.
I guess in the area they have like three to four a year.
I think I know what you're talking about.
It's like a crazy one.
Yeah.
So I obviously dealt with like that one water damage one was just wild, but most of it was
just trashed rooms.
And I actually did get one interesting one.
I'm going to pull up the picture for you guys.
The housekeeping supervisor, she worked on Monday, so we weren't obviously able to clean
every single room by Sunday.
Based on a previous episode, your staffing can't do stayovers.
Yeah.
Oh yeah.
People are still throwing fits about that.
So on Monday, we didn't get to the second floor because the lower floors are usually
the ones you drop first.
So the second floor was cleaned on Monday.
Drop first.
Can you elaborate?
Yes.
It means like you're not able to get to every single room because despite the fact of having
like an army of housekeepers, these checkouts are dirty.
So housekeepers a lot of times can't even finish their board because the rooms are so
bad that we ended up having to drop rooms.
So drop rooms means like rooms that were leaving dirty for a different day.
Okay.
Got it.
Yeah.
So the entire second floor ended up being dropped.
And then so Monday we're cleaning that.
My housekeeping supervisor was like, yeah, I found a beautiful piece of artwork in a
room, but I had to charge the guests for the damage.
I'm like, oh God, what'd they draw on?
And it was just a sheet.
A sheet.
It was a sheet, but it is a beautiful work of art.
Wait, what?
I didn't see it.
And she literally said, she's like, don't get me wrong.
I'm definitely going to cut it and frame it and put it in the office.
So I'm charging them for the sheet.
Someone drew this on a sheet.
That's on a bed sheet.
What?
Okay.
Let me see.
I mean, it looks great, but it's beautiful, but it's on a sheet.
What do you think they used for this?
I was just thinking that.
I don't know.
Just like, it can't be a pen.
No, I mean, pencil.
Did they pack their charcoal?
I was going to say charcoal.
Well, to describe it to the people listening, it's like a very nicely drawn woman's face
with a rose on her forehead.
Like a side silhouette.
It also looks like there's a signature on it.
Ms. B, is it okay to send that to me?
Can we post that?
Yeah, absolutely.
Okay.
So we'll post that for the episode.
Because guys, don't get me wrong, it's beautiful work of art, but just keep it off the bed
sheets.
Yeah.
What's wrong with paper?
Maybe that's a drawing of their lover or something.
I'm a detective.
Hello.
You are.
I'm a detective, not their lover.
We got other things to talk about.
Because that's like, I'm pretty impressed.
It's got a very Pennywise feel to it though.
Pennywise, yeah.
Yeah, it kind of does.
Yeah, a little creepy.
The nose kind of freaks me out.
The nose, the pointy.
Yeah.
What was that about?
I don't know.
But that was just a surprise we found on a bed.
Well, send that to me.
I'll post it on the grid.
So literally just lots of randomness like that.
It wasn't as crazy as I thought it was going to be, but there was still damage and you
know, it was so dirty and it was a weekend.
Yeah, it was a weekend.
Wait, that was last weekend, right?
Yeah.
Gosh.
Okay.
So your room attendants having to clean primarily nothing but departures.
Yes.
How many rooms were they able to finish on that day?
Did you want to know how many I assigned them?
Well, yeah, no, I wanted to know how many you assigned, but I wanted to kind of fill
out Liz's comment about-
Dropping rooms.
Explain that a little bit.
So we assigned them this many.
Did they finish it?
Absolutely not.
We assigned them 15 departures each.
Oh, there's no way.
No, there was no way.
And I knew that going into it.
Some rooms like might not even be dirty or touch.
And in fairness, some rooms, it looks like they didn't even sleep in them.
Probably not.
No.
So- True.
They're back out of-
They're back out of the apartment somewhere.
Yeah.
So most housekeepers absolutely did not finish their rooms.
The higher floors weren't as bad as the lower floors, but the lower floors, maybe they got
to seven or eight rooms.
So what's an average?
Like for me, if I was in a situation like that, I would factor 40 minutes per room.
40 minutes.
So you'd be looking at probably nine to 11 rooms max for that.
Yeah.
The girls on the third and the fourth floor, they maybe got eight rooms done.
Those floors were trashed.
Yeah.
I mean, that takes you up to over an hour a room.
If it's seven rooms, it's over an hour per.
And that's with, there's usually a houseman helping strip it.
But there was so much, I'll show you guys more videos, there was so much trash in there.
It was multiple runs, the trash can, multiple bags.
The girl was just like, I don't even know what to do with this.
This is just so much.
I was like, just breathe.
I said, just worry about cleaning the room.
We're not sold out tonight.
We will deal with it.
And I said, 15 rooms.
Yeah.
When I heard that, I was like, oh, a little aggressive.
Absolutely.
But the thing is we said that we're like, okay, we have 15 checkouts.
I'm like, don't freak out.
Just some rooms might not be touched and other rooms that take longer.
Just take your time.
Finish what you can.
And we're here to help you.
How'd you, how'd they get the glitter out?
Some of the rooms still have a bit of glitter.
Glitter is the herpes of the craft world.
I swear to God.
It was.
You'll never get rid of it.
No.
No matter how much you try.
No matter how badly you want it to go.
My gosh.
But like, you know, you start with sweeping and then you try vacuuming and then you're
trying mopping.
Like those little things just stick.
For sure.
And you're having to do multiple sweeps.
Especially in carpet.
Oh no.
No.
It's tile.
We had linoleum like tile.
It is so hard to get up.
Really?
Yeah.
And it's everywhere.
And it's cause the thing is I'm not talking like, you know, those thick glitters that
you can, it's like fine.
Well I I'm envisioning like body glitter.
Yes.
Yeah.
All over the floor.
Like that is already sticking on the body.
Yeah.
I already have like glue mixed in it.
Exactly.
Yeah.
So I'm going to say for at least a few months, people are going to be walking around barefoot
and get glitter on their floor.
Like on their feet.
I swear it was a fun weekend.
At least it's over now.
Only those people don't have status.
Oh, that's another thing we were doing.
So again, my front desk team was on it.
Prior to everyone's arrivals, we were reviewing rewards numbers.
And if the name did not match the one on the reservation, we were taking off the reward
statuses.
And that's savage.
Nope.
And we were putting the comments reward number removed did not match the name of guest and
nobody fought it.
No, one lady fought it.
And she's like, well, my daughter's saying I'm checking in later.
I'll just be there later.
We're like, okay.
When you come back, we will and we show your ID, we'll go ahead and put it on your reservation.
But in order to get in your perks, such as your breakfast, it has to be you.
We will give you a special key.
And like we were being told about it.
We're like, no, all these little teeny boppers are not wrecking our lounge and this.
Some of them are probably our age.
Most of them are.
To me, they're children.
Like even if they're our age, I'm like looking at their little outfits and I'm like, how
old are you?
You're not a real adult.
Well, the less clothing, the better for that kind of weekend.
Really enough though, because I think it was some kind of like wonderlandy theme or something
beyond wonderland.
Yeah.
Okay.
That's what I thought.
Because there was some black outfits.
No, it's huge.
Yeah.
Crazy hats, crazy stuff.
Did you find any abnormal toys in the rooms?
Actually no.
I'm shocked.
No, I did not find any toys, just tons of alcohol.
Drugs, bodily fluids.
Definitely drugs, less vomit than I thought there would be.
Oh, that's good.
Yeah.
And then lastly, just bottles and like there was this one I sent you guys a video of just,
it looks like they moved like a nightside table to the middle between two beds.
It was just bombarded with vapes and cards.
I want to see this.
Here, I'll show you.
They were probably playing kinks cup.
I don't blame them.
In the messiest way possible.
Like it was mind boggling.
Oh, we get the commentary.
Ew.
Oh, the hair.
Yeah.
There's so much hair, pee in the toilet, grime on the tub.
So you, you charge this one, the 250.
Oh, of course.
What are all those little rings?
Oh, the hair ties.
Hair ties.
Everywhere.
For like bubble braids and stuff.
Yes, yes, yes.
In so many rooms.
Those damn little plastic ties that gives my daughter's hair.
Just everywhere.
Yes.
They're so hard to get up even with your nails.
Oh, this is so, ew.
Oh, what?
So that's the tea.
That tea I'm talking about.
We should all try it.
I'm not, I'm not a fan of it.
I've had it.
Oh my God.
There's another brand of hard tea I'm a fan of.
This is bad.
Yeah.
So that was like.
Oh, really?
Like how do you not clean this?
I feel bad.
I would feel so bad.
The cards though, the cards are so funny.
It's everywhere.
And I'm like, are you guys really playing games?
Can you even see cards?
I know.
Probably not.
This is really trashed.
Yeah.
So I have a ton of videos like that.
And yeah, that just, the Twisted Tea, it felt like the entire raid was sponsored by Twisted
Tea.
Maybe.
It was everywhere.
I'm like, okay.
No, that's like on sale at liquor stores a lot.
No.
It's like cheap.
It's a very cheap option.
Gross.
Yeah, so that was my weekend, guys.
It was fun.
I'm like, I was exhausted.
I ended up having to take Tuesday off because I was so exhausted.
As you should.
Yeah.
Well, okay.
So enough about my rave weekend.
Allie, when the last time you were here, you remember you kept telling us, oh, I'm going
to save the best story for last.
And then Bill over here is like, no, we'll save it for the next episode.
I don't even remember.
I've been dying since then.
I don't remember what story that was.
I really do not know.
It's probably one of the ones under your belt.
You have like a million stories from the retail world.
I mean, you have quite a few stories.
I mean, my stories are definitely a lot shorter, but definitely traumatizing.
Well, I'll take the trauma.
We're going into a kind of different industry than you previously spoke about, correct?
It's still retail, right?
This is all retail.
But different kind of retail.
From bras to makeup.
Oh, yes.
Thank you.
I wasn't catching on.
Yeah, so now we are going into the beauty industry.
One of the top corporations there are.
Oh, I'm so excited.
So this was seven years ago and this was one of my very first trips as a corporate trainer.
And it was like a test for me.
It was a big deal from the company.
They were like, let's see.
Let's send Ali on this and see how she does.
Yes.
Oh, nerve wracking.
Super nervous.
And they were sending me to Salt Lake City.
So I was excited to get out of California and there was about like 70 team members from
all over the country.
We fly them in.
It was a huge deal.
And I'm responsible for all these people.
And I'm like 26 years old and it ranges from people from 20 all the way.
Little baby.
All the way.
I was a baby.
All the way to probably like 60.
Big range.
And so I have to keep track of their attendance and their behavior and how participatory they
are.
Baby setting.
Gotcha.
And then they're in their hotel room.
Exactly.
No, they don't sell them there.
I don't think that was a thing back then.
That was before we had our salsers and all that.
Probably.
Yeah.
They don't even have alcohol there.
They have other people other than Mormons.
But literally to buy alcohol in the state of Utah, you have to go to like a special
store on certain days with certain hours.
Yes.
It's hard to get a hold of.
Not hard, but like you have to go your way.
It's not at a grocery store.
I'm sorry.
If I was 21 on like a corporate trip, like sent, you know, I was sent by work to...
I would find it.
You would find it.
You would do anything.
But like on Sunday, there's no available.
Not on Sundays.
No, no, no.
Just blows my mind.
Sorry.
This girl apparently found the alcohol.
And mind you, this woman, she wasn't even a girl.
She was in her mid forties grown ass adult and it was like a Wednesday and I was exhausted.
Bad things happen on Wednesdays.
So I am me and my partner at work, she was also kind of getting tested for the role and
everything and she was in her mid forties and we totally like were cool.
And it's like two in the morning and I hear this wailing noise coming from the hallways.
I just heard this noise that was like, like it literally was like someone whale.
I don't know.
It was not a good sound.
And I literally woke up because I was asleep.
Right.
But I'm like, what is this?
This place is haunted.
And like I turned to my friend and I was like, Hey, Molly, like wake up, wake up.
Like, do you hear that?
She's like, yeah.
And I'm like, I'm going to go peek outside.
So I peek outside and I see Susie sprawled out on the floor in the middle of the hallway
of the hotel.
Making whale sounds.
Making whale like literally rolling around.
And I'm like, this is not good.
And so we did have one other person from corporate there.
So I texted him.
He doesn't answer.
It's two in the morning.
I don't blame him.
Yeah.
And so she will not shut up for like 20 minutes.
I'm like, what do I do?
Did you approach her?
Oh yeah.
Just wait.
Like what's the, she's rolling around like just rolling, just drunk.
Oh my God.
Making a whole scene.
And you know, I, in a hotel and this was a, this was like a really nice hotel.
Oh yeah.
It was a really, really bougie hotel and we were in the middle of the week.
Like it wasn't like the last day where everyone, you know, parties and stuff.
It was like middle of the training and they all, they know the rules of everything.
She was just getting wild on a Wednesday.
Can you blame her?
I really, I can't blame her because I've probably been there.
And so I go out and Molly's like, no, no, no, let her be.
I'm like, this girl's clearly something's going on.
You know what I mean?
I couldn't tell what was going on.
You at least need to try and get her back to her room.
Oh yes.
It gets better.
I go and I immediately smell pee.
That's disgusting.
Disgusting.
This girl was blacked out.
I mean, just a mess.
So I don't have a lot of upper body strength.
I can't really like lift people.
Nor would I want to lift that.
Nor would I want to, but me being in the position I was, I couldn't leave her there.
So I knock on the door and her roommate answers and I was like, what is going on here?
And she was like, I don't know.
She came back to the room and she was like completely trashed.
And I was like, okay.
Um, can you like help me get her in, in bed?
You know what I mean?
So like we get literally, I was soaked in pee.
And I, we drag her to the bed and as soon as we get her on the bed, she pukes.
And where does she puke?
All over me.
You guys.
And the frick, her roommate was off.
Her roommate was like 21.
You know, like wasn't having it.
I feel bad.
I feel bad for her roommate.
I do too.
I felt really bad.
I went back to my room.
Obviously showered.
Let me just cover the vomit with this Blinky.
Oh, it was disgusting you guys.
And so the next morning I go to her room, knock on the door.
She got a wordified.
Hey, oh, this girl.
Oh my God.
And tears.
Cause she knew she should be.
And like, like I said, she's in her mid forties.
Like what are you doing?
You're here for a work corporate work trip.
Oh my God.
And totally took advantage of it.
And she pulled me aside begging me.
Do not tell my store manager.
Do not tell my DM.
I mean, you puked on me.
And I was like, oh, you think this is going to stay between us?
I was like, absolutely not.
I'm like, I'm sorry.
They will know.
She's like, I'm going to get fired.
I was like, not my problem.
You should have thought about that before you got shit faced.
Good job.
Yeah.
Did she finish the training?
Oh no.
We sent her home.
We got, we, I didn't book her flight, but I told her to her DM and her DM was like,
okay, she's on the next flight.
Oh my God.
She was in the New Jersey or something.
I imagine like what position that could have put you in if you didn't tell anyone.
Exactly.
You could have checked yourself in your job.
So that was my first experience with that.
And then it started to keep happening over and over and over.
I mean, not the vomit or the pee, but just people were severely intoxicated on training
trips all the time.
Wow.
All the time.
I mean, which I don't blame them, but okay.
Y'all can party.
You can have a good time, but don't get to the point where like you can't handle it.
And then I have to tell your boss because that's not fun.
Oh my God.
So yeah, that was my introduction into babysitting.
Oh my God.
I'm like, tell me more.
Tell me more.
Yeah.
And then I don't know if I want kids after that experience.
No.
She was a grown adult.
That's what blew my mind.
I'm like out of all the people that were there during the training, I was like, you were
doing that?
No, no, no, no, no.
Well, all the early 20 somethings know how to be like, hey, Rumi.
Yeah.
Cover my ass.
Yeah.
No, this girl, I don't even know where she went or where she got drunk, but yeah, we're
in Utah.
I don't know.
That's wild.
She found it.
Well, I highly doubt she spent very much longer with the company.
No, I have no idea where she's at.
Well, that's fun.
Or if I find experience.
Oh my God.
Not jealous of that.
Yeah.
Covered in vomit and pee.
No, thank you.
What a great combo.
Are you jealous, Bill?
So jealous.
Sound like you're kind of Wednesday?
Just checking your pulse over there.
Just watching your face.
Watch this story.
Yeah, I know.
You're in your face.
You're a little red right now.
Well, that's the red line actually.
Yeah.
He's getting the flush.
Oh yeah.
My face always gets red.
Really?
It's hitting me for some reason tonight.
You've had like half a glass.
I know.
Both of you guys are pink.
I know.
I'm always pink after one drink.
Oh my God.
Okay, take us on another retail adventure.
I'm dying.
Okay, what you got?
What you got?
Okay, I mean the knife lady.
Oh my God.
You guys, this lady literally looked like a witch out of the Blair Witch Project.
Shut up.
This woman is engraved into my brain, super, super tall, pale skin, black hair that was
just unruly.
She would always go to where we would do client's makeup and stuff.
So was she a customer?
Yes.
Okay.
She would just stare in the mirror.
She was staring into her soul.
She would just get black eyeliner and just rim her eyes.
It was just so, so weird.
From the samples?
Yes.
I mean, you guys, that's so normal.
Honestly, if people knew where those testers have been, I can tell stories about all that.
It's disgusting.
Ew.
Like what?
I have seen children lick lipsticks and put it back and nobody will clean it and then
a client will take it and put it on.
It's disgusting.
I mean, and kids will like, or even people will sneeze all over them.
I mean, how are you supposed to clean open makeup?
Exactly.
It's impossible.
How?
I mean, you can use alcohol, but honestly it doesn't...
It's so gross.
It's disgusting.
So she's using the stuff all over her face.
So she was using everything all over her face.
She would come in religiously.
It was like every Tuesday at like 2 PM, like on the dot.
And we can give them tools.
So the rule was we couldn't use these tools on them, but they could use it on themselves.
You're just handing out tweezers?
I know.
That sounds weird.
That's so random.
I know.
I can see like Haken of our own eyeshadow brush.
Yes.
And I remember she had these tweezers and she started like aggressively plucking out
her eyebrows.
No.
Just like bite the bunch.
I remember me and Shannon were at the register and we were just like, Oh my God, like, do
we call security?
Is this woman going crazy or something?
It was very abnormal behavior.
And so she kept coming in and she would just continue to do the same thing like every single
week.
Like a, what is that disease called?
Filomania?
Yeah.
Yes.
It was very, very odd behavior.
But she's doing it with like a tool.
Yes.
And then she just kept getting like crazier and crazier.
Then she asked for these scissors.
It's not like a full scissors for eyelashes.
And she, cause she, she bought lashes.
She wanted to cut them to put them on.
Okay.
Put them on her eye.
Like in the store?
Yes.
Why?
I don't know.
People are crazy.
So the mall I was working at did not have good security.
I will just leave it at that.
None of them do.
Yeah.
And so we give her the scissors, like just to cut the lash and we were like ready to
take them back.
To take them back.
And then the girl who I think she does just starts literally stabbing her skin.
Are you kidding me?
It was her arm, like going at it.
And I mean, the scissor wasn't like a true scissor to where it was like puncturing, where
blood was rushing.
I mean the cosmetic scissor was like, I have a pretty sharp.
She was still like, I mean, she was very, very bloody.
And I was like, Oh my God, ma'am, like, are you okay?
And she just, nobody was home.
And so I called security and I was like, Hey, like there is a woman, she's self harming herself.
Can you just escort her out?
Make sure she's okay.
So security comes like literally five minutes later, which it felt like eternity because
of course stabbing herself.
And imagine all these clients like walking by and seeing this.
They're kind of like WTF is going on in the store.
Like they don't have their stuff together.
I didn't even know what to do.
Cause again, I was like in my early twenties.
This was not my training.
Yeah.
I'm sorry.
Wait, pause.
What was your role at this point?
I was like a lead.
Okay.
So did you have like a MOD?
Yeah.
So I was like the MOD.
So I mean, I had, I had keys to the store, but I wasn't like a salary manager.
Right.
But you, you were head honcho at this point.
Yes.
So I was like the only one in the building.
Yeah.
I was the only one in the building that could like handle it.
I didn't know what to do.
I was just like, get out of the store, you know, so eventually she leaves, but give me
my scissors.
I don't even want to back.
I didn't even want to back.
So then she leaves.
We see her gun like the following week with stitches in her arms.
I don't even remember.
I remember this time she had full on cutting scissors.
She brought cutting scissors with her, with her.
And she has like such a motive to come into your store and self harm.
She wants, she got her eyes out of it.
And then when she came in this time, she started cutting her hair, like chop chop.
I mean, she had long, long black hair, like something was mentally wrong.
And so eventually she left the store.
And then the last time she came in, this is the last time.
How is she not banned?
Because we got her for trespassing.
Okay.
Yeah.
Because at this point I would like, we would scream at her and be like, get out, leave.
You're not welcomed here.
Yeah.
We're going to call the cops.
But I also worry about like the other patrons, like in the store at that time, you're ruining
their experiences.
Or even just the mall in general.
Who knows what other stores she was going to.
I can't tell you how many times I've been in that store and like I take my daughter
with me to go pick out a lipstick.
Can I imagine like being with my daughter and seeing someone stabbing themself?
You would never go back.
Oh my God.
No, you would never go back.
I would just file all my stuff online.
And like, it's not like-
And you have thousands of dollars just walking out the door.
Exactly.
Like of lost sales.
Not stolen, but lost sales.
Totally.
The last time she came in, I literally remember this like it was yesterday.
This woman was psycho.
At this point I had my phone on me ready to call the cops because I was like, what is
she doing here?
She comes in with a full on knife.
Not like-
Are you kidding me?
Okay.
It wasn't a pocket knife.
It wasn't a pocket knife and it wasn't like a, it wasn't a machete or anything, but it
was a freaking knife.
And she pulls it out of her-
I imagine like a paring knife.
No, it was like this big.
Yeah, yeah.
It's a dagger.
It was a dagger and it looked sharp.
Oh my God.
Here's the thing is like, stuff that happens in retail, it just, like nobody should get
treated like this.
No one should have to see that.
No one should have to experience this.
And I remember again, it was actually me and that same girl.
We were about to go up to her to tell her like, Hey, you need to leave.
Cause she would ruin all of our stuff.
And then she shields a knife.
She literally takes out the knife and she's like this.
She's like, get out of my face right now.
I was like, okay.
Like I'm scared.
You got threatened with a knife.
Threatened.
And I was like, okay.
And I immediately went to the back and called 911.
I was like-
Did you follow protocol?
Well, at that point-
No, screw protocol.
My life was in danger.
I mean, I called my GM and my DM after and I was like, dude, I just almost got stabbed
by a witch.
That's like, isn't that a felony to threaten someone with a knife?
She did leave immediately after because I'm like, I think she kind of put two and two
together.
Like, I mean, I don't even know.
She probably didn't put anything together with her knife, with her knife.
Oh, but that was, yeah, that was a traumatizing moment.
You have been threatened with a knife.
That's insane.
I've been threatened with a knife.
I can't say that's happened to me in my career.
Yeah, that was, I was a bad one.
Wow.
I'm like, I'm going to call her again.
That's probably a good thing.
Well, because we did, you know, we'd followed a police report and everything and I think
she might've been banned from the mall because I'm sure she was harassing other stores too.
Oh, that would make sense.
But I haven't been threatened with a knife since, so.
But you can still-
Winning.
You can still imagine like what she looks like to this day.
Oh my God.
She just looked like out of a horror movie.
Like no, but her eyes were dead.
You know-
No one's home.
Yeah.
Well, you know, no, but no one's home.
That's exactly what she looked like.
That's terrifying.
I mean, she looked so frail and skinny.
Like you could tell she hasn't eaten anything.
I'm just thankful you weren't hurt.
No one in the store was hurt.
She didn't stab you.
Geez.
Sorry.
I don't even know why I'm laughing.
She was psycho.
That's multiple opportunities to only like self-harm and harm others.
Yeah.
Multiple.
I can't believe you were prevented from like, I, my job, I call 911 like they're a guy I'm
trying to, you know, get away from.
Like 911 isn't your favorites at this point.
Because we would, we used to call the cops all the time.
You open your iPhone and it suggests you call 911.
You're like, ooh, this isn't an emergency anymore.
This is normal.
I should have a punch card.
Be like, hey, it's me again.
Crazy homeless people.
Come on.
Bye.
Have you ever recognized dispatchers?
Oh, well not dispatchers.
Or like 911.
Okay.
Yeah.
I recognize officers.
Officers and also firemen because firemen have to respond to things a lot, especially
in the city I used to work in that police department and those fire.
I knew all of them.
Like I swear to God.
I mean, pretty small department.
Didn't help that I dated one of them.
But, oh, okay.
But I knew all of them.
I was like, oh, hey, Jerry, are the kids.
But pretty small department I would imagine from your previous property.
Yeah.
I mean, not that small, but it's, you know, a city and I worked in a couple hotels in that
city.
Oh, that makes sense.
So for a length of time.
So I definitely did.
You get to know people.
Yeah.
Well, I mean, Liz, you're getting to know the Harbor patrol guys pretty well.
That's right.
They're cuties.
Are they?
Yeah.
Calm down, Allie.
Calm down.
Pump the brakes.
I'll try.
They don't like seeing me though.
When they're like, oh, it's very good.
They don't like seeing you?
No.
Because they have to deal with stuff.
Because she makes them work.
Yeah.
Oh, understandable.
Just most recently I saw the same Harbor patrol for a BUI.
Oh.
And a.
You'll have to tune in and if you haven't looked at it, you'll have to tune in.
And if you haven't listened to that episode guys, rewind back.
That is a fun one.
And a sinking boat.
I think I did hear that story.
Possibly.
But not pod.
Not pod.
Yeah, yeah, okay.
Yes.
That wasn't good enough for the pod.
Oh, it didn't make it.
No, a boat was sinking.
We had to call Harbor patrol.
We pumped the water out.
That's just.
It was an off pod story.
Off the pod.
And it happened to be the same officers that responded to the BUI.
Hey guys.
That's literally what I said.
Man.
Hey team.
Get off the boat.
Well, I said, oh, hey guys.
Fancy seeing you here.
Oh my goodness.
We're like, oh, this girl.
Like on the water where they're supposed to be.
I don't know.
I love it.
Any whoosie.
That's funny.
What other stories do you have for us?
Well.
Do you have something that stabs almost getting stabbed?
I mean, do you have anything that stops getting stabbed?
Yes.
This one's not that crazy because it's just about stealing.
But this woman had me fooled.
This was like one of my moments in life where it taught me to trust my gut.
Always.
Or just don't trust anybody.
Or just honestly at this point, don't trust anybody.
That's my mantra.
Yeah.
I'm at that point.
So I remember it was late at night.
I was doing a closing shift.
Of course, you know, when it's 30 minutes to closing, what happens?
Everyone wants to buy a lipstick.
Cause that makes so much sense at nine 30 at night.
And I see this mom come in and she has a cute little girl in the stroller.
You know, the stroller.
Not like the super expensive ones, but like the cloth kind.
I think of like Disneyland strollers.
Okay.
So it's like the little canopy over it.
The what?
The little sunshade canopy over it.
It was something like that.
Like the whole thing is cloth.
It's got the curved handles.
Exactly.
Very like, not like a bougie stroller.
I imagine a like toddlers doll stroller.
Yes.
Extra large.
Exactly.
That's what it is.
That's what it is though.
So she walks in and I immediately greet her.
She says she needs help with skincare.
For me, I'm like, Oh yeah, that's my favorite thing to talk about.
And I was telling her about all my favorite masks and she's like, Oh, I'll have this and
this.
And so I gave her a basket, you know, the little, the baskets they have.
So I start filling it up with everything she wants.
And you know, I was built in a pretty decent sized basket of skincare.
And then she, especially skincare is not cheap.
No, it's like a hundred dollars a pop.
So I'm just filling this basket.
And again, we were super, super busy.
And so I had to engage with other guests.
I would check in on her.
Everything was still in the basket because I didn't have any like hunched that anything
weird was going on.
And so then I look back and there's only one item in the basket.
Wait, where did it go?
Where did it go?
When I say, Oh, you guys, my blood was boiling because no one steals on my watch.
Oh my God.
Did you call it out?
Oh, before I called it out, you know, I of course followed policy.
I remember I grabbed an empty basket and I was like, Hey, did you want a, another basket
for that glam glow mask?
You know, I commented on the product that she had and she was like, Oh no, no, I'm okay.
I was like, okay.
So I remember I had my coworker.
I was like, you know, went over the mic.
I was like, watch her.
Do not let her leave this building.
And I was like, do whatever you can to make her stay in the building.
I was like, I don't care if there's, if there's a line at the register, I don't care if people
need help.
Don't take your eyes off of her.
She's like, I got it.
I was like, okay.
So I ran to the back to check the cameras.
Of course our camera systems are awful and it takes effort, you know, to find it.
So lo and behold, I find her telling her daughter.
I mean, her daughter was probably three years old.
She like pushed her daughter to lean forward like this and stuffed thousands and thousands
of dollars behind her daughter's back.
And then like had her daughter lean back and put a blanket over her.
And she also had like, you know, the one of those carrier things in front and just stuffed
and stuffed so much product.
That's insane.
But I immediately, as soon as I saw her put one thing in behind her daughter, I was in,
I was like, girl, I got you.
So what do you do?
I'm gonna call 911 right now.
And I cussed her out.
I'm not going to say that.
All the things I said, but I was like, I have you on camera and I'm going to call 911 and
you will be arrested for a felony.
Girl, like essentially grand theft.
Because of the amount of product.
So much product.
And so she immediately started to run out with the stroller.
And I obviously wasn't going to get physical or anything, but I ran out and I stood in
front of her and I was like, don't you dare leave this building.
The cops are on their way.
So I called 911 in front of her.
She exits the building in tears, crying.
Good.
I find you guys, Ally is like five four at best.
Tiny.
Five two.
I'm five two.
Five four with my heels.
So I imagine you in like Superman pose being like, I'm stopping you.
I was at HBIC.
I am definitely the head bitch in charge at work.
And I was just on fire.
And you got her to give the stuff back.
She gave me everything back.
Everything back.
Well, you were so intimidating.
She gave you everything back trying to avoid a felony.
100 percent.
Oh yeah, she knew.
And I was like, if you ever come back, you're getting arrested.
And I never saw her again.
And I remember I ranked everything up and it was like over $5,000.
She had, she, the thing is, is like, she started to steal before I even engaged with her.
Like she had makeup, she had perfume.
Perfume can be like 150 a pop.
Oh yeah.
I mean, she had so much stuff.
And the thing is like, I had a gut feeling when I remember when I looked back and I was
like, uh-uh, something's wrong.
That was one of the worst times.
Did you get employee of the month?
Cause you should have.
No.
Did you get any free product?
Got nothing.
No good deed goes unpunished.
I know.
That's all right though.
That's so wild.
I will.
I remember that one like it was yesterday.
Oh my gosh.
Well, you saved the company thousands of dollars.
Exactly.
Thousands.
I mean, I remember I took a picture of all of, I took a picture of all the stuff at the
register and I send it to my LP and I was like, I just saved our district like X amount
of thousands of dollars.
Like, yeah, well, I mean, yes, they shouted me out for like the district call or whatever,
but like it was a crazy save.
Wait, can you define LP?
Lost prevention.
Ooh, I love that.
Yes.
Me and loss prevention.
Very, very close.
I was like the little detective cause I like, I loved accusing people of stealing.
I would, I'd get like a rise out of that.
The hotels, we just have like a little gift shop market and when I would catch people,
it is so satisfying.
I swear I got off on it.
I feel the same.
It is so satisfying to know that you saw someone steal.
Yeah.
But like it's best when you have them on camera.
Wait, kind of along those lines of the, on the camera thing.
I kind of just want to do a quick shout out PSA for people.
You guys, not you guys, but just people in general, you should know.
And if you don't, I hope you learn you're almost always on camera.
Oh, for sure.
Just cause you don't see a camera doesn't mean it's not there.
This includes in parking garages.
I don't know why people think there's not cameras in there.
There is.
And just in the last month, I think there's been at least three reported cases of guests
accidentally or, you know, it's not probably intentional with damaging other cars.
Oh, for sure.
And then just leaving.
And on all those cases, the people obviously open a report with the police officers.
They obviously asked for the cameras and your license plate is there.
And then you get hit.
I think you get like a hit and run or something like that, but there's been three this month.
Does it only come in effect when you get pulled over or do you get like some notice?
Yeah, like how do they find you?
I don't know, but they had this one.
Do you know?
Do they go find you?
No, I think the police are doing more important things.
I think next time they like pull you over, they might, it just might be like on your
record or something.
I don't know, but this person, at least this last one I dealt with, this lady was backing
out and she nailed this beautiful black Tesla.
Oh no.
And then like you see both cars jolt.
You see her get out, look, and then you see her get back in the car, leave and exit.
So she's on camera, her car's on camera, her license plate's on camera.
That's bad.
The police go and get the footage.
It's like, yeah, like, yeah, open and shut.
They don't even need your security camera.
They got the Tesla's video.
That's so true.
Those cars are so smart.
Tesla's record everything.
Well, I mean, you can set it up to record everything like sentry mode or something like
that back away from the vehicle.
Have you ever had a car do that to you when you're just like walking in a parking lot
and you're like, what the hell?
There's a lot of stuff recorded in parking garages.
Yeah.
For the listeners, I would assume you are on camera.
Any retail parking garage, hotel?
Just be a decent human being and know you're being watched.
Okay.
Any other venues that you can think of?
Everywhere.
Literally everywhere.
Nowadays?
Oh, being watched?
Yeah.
Everywhere.
Being on camera.
Yeah, everywhere.
It's crazy because like in retail, I mean, I'm sure this is all could be in hotels too,
but we have so many pinhole cameras.
What is that?
It's literally like.
Like nanny cams.
You can't tell that it's an actual camera.
You cannot tell.
We would have cameras everywhere.
It's interesting.
Like on the makeup stands and stuff?
Yes.
Like there'd be times a guest is thinking that they're looking at product, but there's
a camera like right above it.
So it looks like they're looking in the camera.
It's pretty crazy.
Wow.
Well, and a lot of places when you're doing self checkout, that camera freaks me out.
I hate that camera.
Oh, I always fix my hair and then like.
Even the camera getting in here in the little screen where you press the card.
Oh yeah.
I was like.
That freaks me out too.
I was a little freaked out.
I don't like those cameras.
Well, it's funny.
Yeah.
But hey, on a more podcast note, do you have one more story for us?
I mean, yeah, this is like one of my last retail stories.
All right.
So Ali, take us home.
I just don't know if it's appropriate.
Just do it.
You know what?
If you have to worry that it's not appropriate, it is a perfect story for the show.
No, no, no, we have literally Googled sex toys during this podcast and described them.
In detail.
Yes.
So what was that called?
Oh, the octopus arm.
Yeah.
What is that?
You don't want to know.
You just need to turn on the podcast.
Should I know what that is?
Episode after episode, just play.
So my last story.
We hired this girl.
Let's call her Pam.
She was early twenties.
Is this an employee?
This is an employee.
And at this point I was a store manager.
Okay, nice.
Hired her on and she was running for mayor.
Of the town?
Yes.
Of not like my hometown, but the neighboring town.
And I remember I was driving and I see her face on this billboard.
This is like right after I hired her.
Obviously, no judgment.
But that was kind of random because she was like so young.
And paying for billboards.
And working at a beauty store.
That's my thing.
I'm like, you're working at a beauty store.
Obviously you're into politics.
I shouldn't need you to be doing that, but whatever.
Good campaign, I guess.
Yes.
So she came into work and she was super cool, chill.
I had no issues with her at first.
She worked for us for about a year and a half and everything was fine.
And I remember we had a visit from our DM.
District manager.
Our district manager.
And those are a big deal.
Those could be full days.
Very, very big day.
And so I remember she went to my district manager.
She said, Ali is really racist.
So my DM pulled me after the visit and everything.
And so I asked my DM, I was like, did she give examples?
I was like, I can share with you all of our text messages.
I can give you every conversation we have ever had.
I don't know where this was coming from.
So that was my first red flag of things going downhill.
And then I started helping out another store in the Bay Area.
Another partner of mine came in and oversaw the store I was at.
The exact same thing happened.
No way.
Yes.
Where Pam called the store manager racist.
And the store manager texted me and was like, what's going on?
And I was like, dude, she did the same thing to me.
I don't know what's going on.
I've never said anything or done anything wrong.
Well, at this point, it's developing a pattern.
For sure.
So then I knew it wasn't me, the company I was working for.
They decided to do a closed door training on DEI.
So like diversity, equity, and inclusion.
So we closed our doors for two hours and we did a whole train on it.
I was like, so excited, so happy we were doing this.
Well, I know you're a big proponent of that training to this day.
I am.
And I'm actually, it's funny because I don't know if you remember last company I was working
at.
I remember you were trying so hard to get that training in there.
Yes.
And I'm actually hopefully bringing them onto the company now.
That's awesome.
Really, really happy.
That's amazing.
I'm like, you guys know I'm like all about that.
I remember how pissed you were that they would not take on this training at the last property.
Very, very, very mad.
And so Pam got upset that we were closing our doors doing this training and it was the
entire company.
I mean, over like 500 stores doing this.
It was mandated by the corporation.
And so again, like I'm getting told to do this.
So that was like the beginning of the red flags.
And so then I'll call her Shawna, she was our cash register lead.
She was like, Hey, have you seen Pam's Instagram?
Oh no.
And I was like, Oh yeah, it's like totally fine.
Cause I was friends with her on Instagram and it was her and her daughter.
Everything seemed fine.
It was like selfies like with her daughter and everything was fine.
And so I showed her, I was like, what are you talking about?
Everything looks okay.
And she's like, no, she has another Instagram.
What?
Oh, yes.
And I was like, girl, show me.
You know, I want to see the Instagram.
So essentially she was like a witch selling potions.
Okay.
You're joking.
I'm not you guys.
Anne's running for mayor.
Yes.
Anne running for mayor.
It sounds like a basket case and accusing multiple people of being racist.
Yeah.
Like I know her.
I could probably find her after I'll show you guys.
Oh my gosh.
So she had the other Instagram and at the time it was, um, it was public.
So obviously I creep, you know, what does one do?
I hope you took some screenshots.
Oh, I took every screen.
I screen shot everything.
So she had like roll on mixtures of oils.
What were like, what were the mixtures for?
One of them was to bring you money.
And it was like a bunch of snake oil.
Got it.
Yeah.
Scammer.
Yep.
Gypsy.
So one of them was, yeah, to bring you money.
Another one was to bring you love.
Exactly.
To bring you love.
One was something like if you hit your bosses or something, which I obviously thought was
funny.
It was something to like, I hate my, if you hit your bosses or if you want to get a promotion,
some of them were so stupid.
So so stupid.
And so I remember she was selling them for like $14 and my coworker was saying that she
was like promoting at work and everything.
I was like, no, no, no.
Like we're not about that.
And so then from there she had another Instagram.
A third Instagram.
How do you keep track?
I don't know.
A lot of personalities.
I feel like crazy.
I get all the time.
This third one was a kind of like OnlyFans before OnlyFans was a thing.
So I saw everything on Instagram.
Was it public?
No, it wasn't.
But my coworkers would let me look at it because they were like friends with her on that, which
makes no sense.
I mean, obviously something wrong.
All the privates?
Yeah.
Definitely like I saw everything.
It was a full frontal not close up.
I mean, I saw everything.
Is that a good way of putting it?
But the one that sticks in my head.
And again, this is probably a kink, but it's just not mine.
The photo that sticks in your head?
Yes.
Okay.
She was just like this with a gallon of milk all over her naked body.
Okay.
So pouring milk.
Pouring milk.
I just was like, okay.
What?
Was it an ad for got milk?
Okay.
That's the thing is it totally looked like that.
My whole team saw this.
How do I rectify that?
Everyone's seen all of you.
Also it's like it's off the clock.
It's your own personal social media.
And she was friends with everyone at the same level.
We obviously try not for managers to be friends with hourly employees or whatever, but it
was really, really weird.
And she's running for mayor.
And then also-
You're stuck on them.
I am.
Exactly.
So then she started to post her services online.
What?
What kind of services?
Got everything.
Underground.
No, it's like got milk.
Like picking out sex, everything.
She charged?
Yes.
Charged for sex.
Wait, wait, wait.
She had her pricing?
Yes.
Public.
Yes.
Everything.
This one was private.
No, she would try to get as many followers as she could.
So when she was working in the store-
Oh my God.
Follow my Instagram.
Yes, she would try to get everyone to follow her Instagram.
Which one?
Her regular one, her regular one.
Because she was running for mayor.
And so she put her mayor stuff on that one.
Oh my God.
It was juicy.
But of fellow employees or customers?
Customers.
Oh no.
Oh no, I put a stop to that.
Hey Pam, like you are employed with us.
You're on the clock.
That'd be some sort of policy.
Yeah, keep it separate.
Oh my God.
But I remember there was an article that came out because there was drama when she was running
for mayor.
Because there was a custody issue with her and her ex-husband.
Spicy.
It was just a mess.
So eventually-
Wait, pause.
Oh yeah.
Was she a good employee?
She actually was.
Other than like sharing inappropriate-
Yes.
So I mean, she always got shout out.
Well here, actually that ties into why she got fired.
Oh, I'm so sorry to step ahead.
You guessed.
So my intuition, my gut was telling me something.
So at this company, you have to get your name shout out through Medalia, which is where
guests take surveys.
And so-
Multiple types of industries.
Yes, exactly.
Everyone uses it.
Yes.
And so my job was to check to see if you got a shout out or what our service scores were
every single day.
And so I started to notice a pattern with her name.
Like the way they would spell her name wrong on purpose.
Her name is not a hard name to spell.
And so every time it would mention like PAM, it would just spelled a different way every
single time.
And it just seemed odd.
And then there would be multiple surveys taken within like five minutes apart.
Because I would look at the timestamps and I also would look at what day you visited
and it didn't align.
And so one of the ways you can get terminated is if you take surveys for yourself.
She's getting receipts out of the trash or something.
So the company I was working for, prior you didn't need a receipt.
Now you do.
Because now you have to enter in like a transaction number and all that.
Back in the day, you can kind of bullshit it.
Oh, interesting.
And so I had this hunch and I went to my LP and I was like, hey, can you look into this
employee?
I think she's taking surveys for herself.
They're so busy.
He was overseeing a whole district and never heard an answer.
And then they kept coming in.
I would send them screenshots and I'm like, hey, just look into this please.
I'm like positive she's taking the survey.
How would you know?
IP address.
Oh, it was always the same.
Or it would just be like one off, but it was like in the same household.
Right.
But it's interesting.
Why would you spell your name wrong?
To make it, to yeah.
Throw it off a side.
Throw it off.
Yes.
Was it always spelled the same way incorrectly?
No, it would be all over.
It would be all over.
I mean, sometimes it was spelled correctly, which was probably a true comment because she
was a good employee at first.
Did they get paid for these surveys?
No, but that's like what their review was based off of.
Okay, got it.
You know, they can get a raise and they would get recognition and that's how you would get
a promotion and she wanted to grow within the company.
And so I remember once I had all of my receipts, I was like, girl, I freaking got you.
And so I pulled her into the office and I definitely made sure I had another manager
witness because I was not going to handle this by myself.
Get a potion to the face.
Yeah, exactly.
And so actually, I remember I actually had LP on the phone and LP led the call and was
like, Hey Pam, we have all of your like information and we have tracked your address back to this
and we have seen you've been taking the survey for like the past four months.
And then he like turned it over to me and was like, Hey, do you want to say anything?
And so I said everything I wanted to say.
And then the LP was like, you're terminated.
Oh, she just denied all of it.
She was like, that wasn't me.
I didn't do any of that.
And I was like, Pam, this is you.
Here's your check and bye.
Goodbye.
I will escort you out the door.
If not, I will call security to ask you out the door.
I never saw her again.
Wow.
Did she win the mayoral election?
No, no, no.
She did.
She did not win the mayoral election.
Oh man.
Yeah.
And I think it's important just to remind people listening that when we're sharing a
story like this, we're not using Pam's real name.
Yes.
Because I know that there's somewhere out there right now.
How many different ways can you spell Pam?
I was thinking about that.
I was thinking that too.
And the thing is, is like her real name, you can spell it two different ways, but like
it was so botched to where it made zero sense.
I wonder if she must've worked at Starbucks.
Seriously.
Have you been tracking listeners?
Like where they're streaming from?
Yes.
I have.
Ooh, where are you guys hearing us from?
Ooh, interesting.
And I'm curious.
Hold on.
Let's call the R and D. Check on the stats for us.
Yeah.
We picked up another continent actually.
Are you kidding?
Okay.
That's a big deal.
Yeah.
Rio de Janeiro.
Oh, what's up Rio?
I mean, cute man over there.
Allie love to meet you.
Oh my God.
What?
That's just you.
Oh, sorry.
That's just me.
Yeah.
So listeners in Brazil.
Love it.
Wow.
Our friends in Belgium have been back on and they're downloading all of the episodes.
Yay.
Hey guys or gals.
Hello friends from Belgium.
Guys or gals.
Belgium.
I love your waffles.
So true.
I'm just kidding.
I actually love your chocolate.
Let's be real.
Nom, nom, nom.
What else do we got?
Okay.
You got it all.
London, England.
Oh nice.
Got Cairo Egypt, which that one always throws me off.
That one has been a repeat.
It has been.
Downloads from India, one from Bangladesh.
What?
Wasco.
I'm curious about this.
We're worldwide.
Yeah.
My favorite.
Did you think of the song too?
Yes, of course I thought of this song.
My favorite is still the one that was in Canada that was in like the middle of nowhere.
Uh huh.
That's right.
It's actually kind of creepy.
That is great.
No, we love you Canada.
Keep tuning in.
A lot from California.
A ton from California, but yes, South Hampton Island in Canada.
We're in California.
Is it mainly SoCal or NorCal or all over?
D all the above.
We have a lot of fans in the Stockton area.
A lot of fans.
Oh my God.
That map blows up.
Yeah, no, actually we do, but.
Oh do we?
Los Angeles is actually our biggest hotspot.
Wow.
Interesting.
We might have a dedicated listenership from the Central Valley San Joaquin County area.
Really?
Yeah.
Shout out to my 209ers.
Love you.
But lots of listeners from LA.
A lot of listeners from LA.
That's so awesome.
Overwhelmingly, download primarily US.
Oh yeah.
A lot of West Coast, a lot of East Coast, a lot of Midwest.
I love it.
But there's a gigantic pocket from Montana through down through New Mexico that there's
not many listeners, but there's not a lot of people in those areas either.
Yeah.
Well hey, from wherever you're listening from, thank you for tuning in and we appreciate
you.
Yeah.
Feel free to send us if you guys have any fun stories or if you think maybe you want
to be on this podcast sometime, maybe send us an email and you never know.
Maybe we can set up a phone call with some of our listeners.
Yes.
Yeah.
We'd love to hear from you.
Guest appearance.
And Bill, can we do a shameless plug to the socials?
Absolutely.
Go for it.
Hold on.
Give me a minute.
I have to say that we have a listener in Wichita, Kansas that has listened to every episode
religiously.
Wow.
Interesting.
I don't know who it is, but thank you.
Thank you.
Send us an email.
Introduce yourselves.
Hey, hello.
But if you are the person listening from Wichita, we appreciate you.
Leave us a comment on one of our latest Instagram posts at Tales from the Service Industry.
We would love to hear from you.
You can also find us on TikTok at TFTSI.
You can find us on YouTube at Tales from the Service Industry.
You can find us wherever you stream and download.
Yeah.
Spotify, Apple, wherever you find your podcasts.
And on that note, we'll see you guys in two weeks.
Bye guys.
Thanks for listening.
Bye everyone.
ALL SALEE B OMG AMERICA Come back for part two.
See another episode coming up.
All right.
Thank you.
Bye.