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So welcome back to Tales from the Service Industry.

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Joining us tonight, we've got Allie back with us.

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I'm excited to be back.

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It's been a long, long time.

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It has been.

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Allie joined us on the 50-50 blend of Cotton and Cringe.

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Yes.

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Yes.

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Welcome back, Allie.

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Thank you.

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With us tonight, we also have Liz, our resident deviant.

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Hi, team.

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And Ms. B, welcome back.

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Hey, team.

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So, Ms. B, I'm going to put you on the spot.

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I want to start off with you tonight.

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All right.

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Let's do it.

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I understand that where you work, you had that rave last week.

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Oh, we did.

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Raves are so much fun.

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They come to our area, and that's obviously sarcasm, but they come to our area, it's like

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three to four times a year.

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And so this was my first rave with the property.

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So I definitely, I would say, overprepared, and so I don't have as much craziness as I

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thought I would.

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But that's a good thing because I made very strict no party policy letters that all the

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guests had to sign at check-in.

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I added everything on there.

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Do you guys want me to read an excerpt from some of what my letter says?

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That would be fantastic.

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I won't read the whole thing, but I'll kind of give you a...

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You were really nervous leading into this weekend, were you not?

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I was terrified.

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I was like, oh my God, just imagining all the bad things that were going to happen.

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And I definitely did have to work a lot that weekend, and I worked from home a lot, but

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it wasn't as bad as I thought it was going to be.

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The very first bullet on this giant letter is, please note that there is a 250 plus cleaning,

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smoking, and or damage fee charge for guest rooms when deemed appropriate by management.

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This fee can be applied if there's any evidence of smoking in the room, including the smell

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of smoke, as well as excess glitter on the floor.

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Glitter?

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Glitter.

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You have to note that.

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Guys, do you know how many rooms that I had an excess of glitter?

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I don't even want to know.

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Just everywhere, and that is so hard to clean up.

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And the housekeepers had a nightmare of a time.

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Oh, I'm sure.

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I have so many pictures.

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How many rhinestones did you find?

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Oh my God, rhinestones, body glitter, these weird sticker things that go on people's faces.

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I got a lot of those.

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You're trying to run their faces?

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You're right.

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I don't know where they put them.

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Also an important piece of the story.

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I worked, I'm obviously a department head for front office, but our housekeeping manager

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is on leave.

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So I was the housekeeping manager as well.

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Oh, that's right.

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So I opened the house and housekeeping then would bounce between front office and housekeeping.

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And I did the departures and housekeeping.

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So I was the one inspecting these trashed rooms.

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I did not know this, but do you know what alcohol party people are really into?

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Why?

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Some crazy hard iced tea or something.

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The twisted tea.

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Yes.

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Yeah.

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I don't know why they don't like it by them, but that was everywhere.

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It's hard iced tea.

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Actually, Ali, you would probably like it.

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It's not carbonated.

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That's what I was just thinking.

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I have to be on our next outing.

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That was everywhere.

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And I was like, what?

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But like the things I found in rooms, it was just so gross.

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Like I sent you guys several videos because I'm just like, this is ridiculous.

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And this one room I like walked into and it just reeked of smoke and they did a fairly

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good job trying to clean up the room.

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But all I did do is take a pencil and like move the trash can and just ash and this.

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Picture click.

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Yeah.

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I charged everyone.

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And I wrote a letter, not a letter, like an email to director of finance, my boss and

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CC, the part of his team.

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I said, these are all the rooms I charged.

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What I found in the rooms, videos and pictures attached.

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And my director was just like, yeah, my director of finance was like literally standing applause.

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And I also had the backups with all of these charges, the signed papers saying they wouldn't

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do that.

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Did any guests push back on them?

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No one has yet.

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No way.

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That's good though.

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One person did.

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It's been a full like four days.

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Yeah.

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One person did and they were not a raver.

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Oh, of course.

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They were a messy guest.

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No.

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So get this.

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I'm working the desk.

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This is Sunday.

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So the big departure day.

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This one floor was the first floor I started on.

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I think it was the sixth floor.

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Our checkouts at 11, so it's an hour past checkout time.

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I give people an extra hour, you know, get the bus out of the room.

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Especially on that weekend.

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Yeah.

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So I don't start my departure still 12.

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I'm going up and I'm knocking on all the doors and I knock on this one door and I could hear

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the shower running.

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But sometimes you're not positive.

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It's coming from that exact realm.

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So I'm knocking, knocking.

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Nobody's answering.

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And I opened the door and I could hear the shower.

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And then I said, okay, I'll come back later.

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And I do the rest of my floors, you know, all the crazy rooms, lots of pictures.

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So at least an hour's gone by.

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So how many rooms were people still in?

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Four.

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Four rooms that were still people in.

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I said, check out.

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That's not bad.

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I thought it'd be like 30.

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No, because everyone who asked for late checkouts, every single one of them was denied.

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And that was in the welcome letter as well.

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I said, we will not be granting late checkouts regardless of elite status.

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And that whole late checkout thing, it says in there is based upon availability and is

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not applicable at convention center properties.

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I'm a platinum member.

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Yep.

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Doesn't matter.

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I'm a lifetime ambassador.

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I don't care.

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So we literally told everyone, everyone no to late checkouts.

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So when I'm doing them and somebody's in the room, are you, are you not giving them late

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checkouts just in the case that you have to spend hours cleaning that room that and to

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get everybody out, it gets all the problems out.

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It's like sooner the people are lingering.

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It just takes forever.

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It takes our time going back to keep going to see when they're out of the room.

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Yeah.

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We're trying to get this stuff done as fast as possible because there's so much GTFO.

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So I'm doing my second round of, you know, get out and I go back to that room where the

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shower is running.

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I knock, I knock, I swear I still hear the shower and I'm like, that's a long shower.

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And my first thought is please no dead bodies.

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Please no dead bodies.

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Like I was just like, please.

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So I'm knocking and then I open it and I can still hear the shower.

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I said, hi, I'm back.

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Are you okay?

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All right.

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I hear the shower still running.

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No answer.

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I said, I am entering.

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Do you have my heart?

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Who do you have with you in this moment?

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I'm alone.

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You didn't, you don't take people to departures.

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Was your heart racing?

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No, I was just like, annoyed.

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I was scared.

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If I see a dead body, I'm going to be pissed.

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So I go into the room.

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The shower is indeed running and I look in, there's nobody in there.

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The showers overflowed and filled the bathroom and I'm like, ah.

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So I open the door and there's a housekeeper across the hall and I like yell, whoever the

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housekeeper is and I'm like, come over here, bring some towels.

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And I make her wade into the water to turn it off because I'm in like heels.

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Yeah, yeah.

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You're in business clothes.

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Yeah.

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I'm like, can you go turn the water off?

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So we're able to get the shower off.

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The bathroom is completely flooded.

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The water has gone out into the living and area.

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And I'm just like, are you kidding?

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So I look in the room, everything else in the room is clean.

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There's still luggage in there and it's packed by the door, but now it's one o'clock and

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there's no late checkouts.

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And so I'm like, wait, was the like, was a tub stopper in?

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No talk to her later.

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She took a shower that morning and she just didn't turn it off.

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So who does that?

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Let me just get out and get my towel and then turn the shower off.

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So I go down to the desk and I go look up who the guest is, not with a rave here with

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a business group.

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No way.

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And I'm like, why is there stuff still in the room?

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She wasn't a lead member, but she never asked for a late checkout and we never gave her

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one.

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So her keys are obviously not activated.

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I charge her a $250 water and damage fee.

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Yeah, for sure.

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It called it that.

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Yep.

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And when she came back to the desk, she's like, oh, my keys aren't working.

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And then you don't want to grab me.

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I'm like, hi, Miss Smith.

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I attempted to call you and I left a voicemail on your phone.

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Oh, you didn't.

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I told her all this in the voicemail.

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I said, yeah, I was like, your shower was left running.

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We found it.

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It went all over the bathroom.

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It went down into the room beneath and I was like, you might be dealing with that in a

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week.

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Yeah, exactly.

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So I said, so we did have to charge you.

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And she's like, wait, but how did the shower turn?

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I said, I don't know.

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I wasn't in that room.

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And I said, but they don't just turn on.

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She's like, I know.

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I'm not saying it was a fairy or something.

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And I'm like, I didn't say it was a fairy either.

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But did you take a shower this morning?

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Yeah, I did.

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And I would have heard it if I'd left and it was still running.

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I said, I'm really sorry.

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I'm not sure what to say.

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But you know, you did take a shower and nobody went in the room and turned it on.

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She's like, well, can you check the lock?

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I said, absolutely.

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Check the lock.

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Nobody went into that room except her and then me when she left.

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So when I showed her the report, I said nobody into that room.

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So then she stopped fighting and she just left.

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She's like, well, are you charging me?

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I said, yeah.

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Did it show like an exit from the room?

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Yeah.

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It was 730 in the morning.

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Oh, well, so then there you go.

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Shower was running for five hours plus.

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So at some point, you know, the water just gets so big.

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For sure.

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It's still going down, but it's more water coming out than can go down in the drain.

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That's crazy.

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Was the shower like full blast?

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Yeah.

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And it was one of those like rain showers.

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Oh, oh.

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Because she was in one of our nicer sweet corner rooms too.

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So she should have charged her more since she was in the suite.

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I know.

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And do you know what I think?

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I told her and I was like, and I said, I'm only charging you $250 because of the damage

257
00:09:02,460 --> 00:09:05,080
that you did to the room and to the one below you.

258
00:09:05,080 --> 00:09:06,080
We should be charging a lot more.

259
00:09:06,080 --> 00:09:09,680
But because of your status, I went ahead and I only charge you $250.

260
00:09:09,680 --> 00:09:14,080
Well, if that's the case, then because my status, you shouldn't charge me anything.

261
00:09:14,080 --> 00:09:15,480
She stopped arguing and then left.

262
00:09:15,480 --> 00:09:18,400
But she had said something like, well, I'm something about, well, I'm not saying it was

263
00:09:18,400 --> 00:09:19,400
fairies.

264
00:09:19,400 --> 00:09:20,400
I mean, it couldn't have been.

265
00:09:20,400 --> 00:09:22,920
And she said something about fairies and the front desk agent that was at the desk nearly

266
00:09:22,920 --> 00:09:24,200
started laughing.

267
00:09:24,200 --> 00:09:25,440
And then that was like the joke the rest of the day.

268
00:09:25,440 --> 00:09:26,760
I'd be like, did you find the fairies?

269
00:09:26,760 --> 00:09:28,080
Did they turn it on?

270
00:09:28,080 --> 00:09:30,700
I probably would have had to like turn and giggle.

271
00:09:30,700 --> 00:09:31,700
It was.

272
00:09:31,700 --> 00:09:32,700
Yeah.

273
00:09:32,700 --> 00:09:34,280
I'm just going to go in the back really quick.

274
00:09:34,280 --> 00:09:35,280
Yeah.

275
00:09:35,280 --> 00:09:39,160
But so these welcome letters that everyone had assigned that even just rave gas, it was,

276
00:09:39,160 --> 00:09:44,200
I made it very broad of all the things you can be charged, including damage to rooms.

277
00:09:44,200 --> 00:09:45,200
That's damage.

278
00:09:45,200 --> 00:09:49,120
So yeah, excess glitter, abundance of trash scattered in the room, soiled or damaged linen,

279
00:09:49,120 --> 00:09:50,400
carpet, furniture.

280
00:09:50,400 --> 00:09:53,760
And then in one of the things that also said on this bullet point, no more than four people

281
00:09:53,760 --> 00:09:55,880
can be in a room at any given time.

282
00:09:55,880 --> 00:09:56,880
I'm sorry.

283
00:09:56,880 --> 00:10:03,720
If I had seen the videos, if four people drank all those drinks, I'd be really impressed.

284
00:10:03,720 --> 00:10:04,720
They would be dead.

285
00:10:04,720 --> 00:10:06,080
They would have been in the shower.

286
00:10:06,080 --> 00:10:07,520
They wouldn't have made it to the rave.

287
00:10:07,520 --> 00:10:08,520
I know.

288
00:10:08,520 --> 00:10:11,040
So I had security posted up by the elevator.

289
00:10:11,040 --> 00:10:14,200
And if there was a people in a group, he'd be like, where are you guys going?

290
00:10:14,200 --> 00:10:15,200
What room?

291
00:10:15,200 --> 00:10:16,200
Just one room.

292
00:10:16,200 --> 00:10:17,200
Sorry, you got to stay down here.

293
00:10:17,200 --> 00:10:18,200
Only four people can go up.

294
00:10:18,200 --> 00:10:20,920
So we were doing our best as possible to place it.

295
00:10:20,920 --> 00:10:21,920
Yeah.

296
00:10:21,920 --> 00:10:24,160
But sometimes people had multiple rooms and maybe they got together on the floors.

297
00:10:24,160 --> 00:10:25,160
For sure.

298
00:10:25,160 --> 00:10:26,800
You know, we don't have someone post up on each floor.

299
00:10:26,800 --> 00:10:28,440
But in your letter, it said no parties.

300
00:10:28,440 --> 00:10:29,440
Yep.

301
00:10:29,440 --> 00:10:30,440
All that.

302
00:10:30,440 --> 00:10:31,440
I mean, that's all valid.

303
00:10:31,440 --> 00:10:33,240
It literally says you get one morning and then we kick you out and we keep all your

304
00:10:33,240 --> 00:10:34,240
money.

305
00:10:34,240 --> 00:10:39,120
Check out 11 and all bold, regardless of status, loud music at any time of the day.

306
00:10:39,120 --> 00:10:43,360
I didn't put night loud music at any time of the day that disturbs any other hotel guests

307
00:10:43,360 --> 00:10:44,360
is not permitted.

308
00:10:44,360 --> 00:10:45,360
Yeah, I was.

309
00:10:45,360 --> 00:10:46,360
Was this like a major rave?

310
00:10:46,360 --> 00:10:47,640
Like a really big one?

311
00:10:47,640 --> 00:10:51,200
I mean, I'm not really into the rave scene, but I think so.

312
00:10:51,200 --> 00:10:52,200
Yeah.

313
00:10:52,200 --> 00:10:53,200
Her hotel was full.

314
00:10:53,200 --> 00:10:54,200
Yeah.

315
00:10:54,200 --> 00:10:55,200
The whole area was full.

316
00:10:55,200 --> 00:10:56,760
We saw pictures of it on social media.

317
00:10:56,760 --> 00:10:58,040
It's a thing people go to.

318
00:10:58,040 --> 00:11:00,360
I guess in the area they have like three to four a year.

319
00:11:00,360 --> 00:11:02,560
I think I know what you're talking about.

320
00:11:02,560 --> 00:11:03,960
It's like a crazy one.

321
00:11:03,960 --> 00:11:04,960
Yeah.

322
00:11:04,960 --> 00:11:05,960
Yeah.

323
00:11:05,960 --> 00:11:08,880
So I obviously dealt with like that one water damage one was just wild, but most of it was

324
00:11:08,880 --> 00:11:11,400
just trashed rooms.

325
00:11:11,400 --> 00:11:12,760
And I actually did get one interesting one.

326
00:11:12,760 --> 00:11:14,560
I'm going to pull up the picture for you guys.

327
00:11:14,560 --> 00:11:18,560
The housekeeping supervisor, she worked on Monday, so we weren't obviously able to clean

328
00:11:18,560 --> 00:11:22,640
every single room by Sunday.

329
00:11:22,640 --> 00:11:29,160
Based on a previous episode, your staffing can't do stayovers.

330
00:11:29,160 --> 00:11:30,160
Yeah.

331
00:11:30,160 --> 00:11:31,160
Oh yeah.

332
00:11:31,160 --> 00:11:32,680
People are still throwing fits about that.

333
00:11:32,680 --> 00:11:37,020
So on Monday, we didn't get to the second floor because the lower floors are usually

334
00:11:37,020 --> 00:11:38,480
the ones you drop first.

335
00:11:38,480 --> 00:11:40,680
So the second floor was cleaned on Monday.

336
00:11:40,680 --> 00:11:41,680
Drop first.

337
00:11:41,680 --> 00:11:42,680
Can you elaborate?

338
00:11:42,680 --> 00:11:43,680
Yes.

339
00:11:43,680 --> 00:11:45,480
It means like you're not able to get to every single room because despite the fact of having

340
00:11:45,480 --> 00:11:50,920
like an army of housekeepers, these checkouts are dirty.

341
00:11:50,920 --> 00:11:54,360
So housekeepers a lot of times can't even finish their board because the rooms are so

342
00:11:54,360 --> 00:11:56,920
bad that we ended up having to drop rooms.

343
00:11:56,920 --> 00:12:01,560
So drop rooms means like rooms that were leaving dirty for a different day.

344
00:12:01,560 --> 00:12:02,560
Okay.

345
00:12:02,560 --> 00:12:03,560
Got it.

346
00:12:03,560 --> 00:12:04,560
Yeah.

347
00:12:04,560 --> 00:12:05,560
So the entire second floor ended up being dropped.

348
00:12:05,560 --> 00:12:07,000
And then so Monday we're cleaning that.

349
00:12:07,000 --> 00:12:10,640
My housekeeping supervisor was like, yeah, I found a beautiful piece of artwork in a

350
00:12:10,640 --> 00:12:12,680
room, but I had to charge the guests for the damage.

351
00:12:12,680 --> 00:12:14,440
I'm like, oh God, what'd they draw on?

352
00:12:14,440 --> 00:12:15,440
And it was just a sheet.

353
00:12:15,440 --> 00:12:16,440
A sheet.

354
00:12:16,440 --> 00:12:19,160
It was a sheet, but it is a beautiful work of art.

355
00:12:19,160 --> 00:12:20,160
Wait, what?

356
00:12:20,160 --> 00:12:21,160
I didn't see it.

357
00:12:21,160 --> 00:12:23,720
And she literally said, she's like, don't get me wrong.

358
00:12:23,720 --> 00:12:26,040
I'm definitely going to cut it and frame it and put it in the office.

359
00:12:26,040 --> 00:12:27,280
So I'm charging them for the sheet.

360
00:12:27,280 --> 00:12:28,280
Someone drew this on a sheet.

361
00:12:28,280 --> 00:12:29,280
That's on a bed sheet.

362
00:12:29,280 --> 00:12:30,280
What?

363
00:12:30,280 --> 00:12:31,280
Okay.

364
00:12:31,280 --> 00:12:32,280
Okay.

365
00:12:32,280 --> 00:12:33,280
Let me see.

366
00:12:33,280 --> 00:12:37,040
I mean, it looks great, but it's beautiful, but it's on a sheet.

367
00:12:37,040 --> 00:12:38,520
What do you think they used for this?

368
00:12:38,520 --> 00:12:39,520
I was just thinking that.

369
00:12:39,520 --> 00:12:40,520
I don't know.

370
00:12:40,520 --> 00:12:41,520
I don't know.

371
00:12:41,520 --> 00:12:42,520
Just like, it can't be a pen.

372
00:12:42,520 --> 00:12:43,520
No, I mean, pencil.

373
00:12:43,520 --> 00:12:44,520
Did they pack their charcoal?

374
00:12:44,520 --> 00:12:45,520
I was going to say charcoal.

375
00:12:45,520 --> 00:12:53,080
Well, to describe it to the people listening, it's like a very nicely drawn woman's face

376
00:12:53,080 --> 00:12:54,680
with a rose on her forehead.

377
00:12:54,680 --> 00:12:55,680
Like a side silhouette.

378
00:12:55,680 --> 00:12:57,760
It also looks like there's a signature on it.

379
00:12:57,760 --> 00:13:00,520
Ms. B, is it okay to send that to me?

380
00:13:00,520 --> 00:13:01,520
Can we post that?

381
00:13:01,520 --> 00:13:02,520
Yeah, absolutely.

382
00:13:02,520 --> 00:13:03,520
Okay.

383
00:13:03,520 --> 00:13:04,520
So we'll post that for the episode.

384
00:13:04,520 --> 00:13:06,600
Because guys, don't get me wrong, it's beautiful work of art, but just keep it off the bed

385
00:13:06,600 --> 00:13:07,600
sheets.

386
00:13:07,600 --> 00:13:08,600
Yeah.

387
00:13:08,600 --> 00:13:09,600
What's wrong with paper?

388
00:13:09,600 --> 00:13:11,280
Maybe that's a drawing of their lover or something.

389
00:13:11,280 --> 00:13:12,280
I'm a detective.

390
00:13:12,280 --> 00:13:13,280
Hello.

391
00:13:13,280 --> 00:13:14,280
You are.

392
00:13:14,280 --> 00:13:15,280
I'm a detective, not their lover.

393
00:13:15,280 --> 00:13:16,280
We got other things to talk about.

394
00:13:16,280 --> 00:13:20,840
Because that's like, I'm pretty impressed.

395
00:13:20,840 --> 00:13:23,400
It's got a very Pennywise feel to it though.

396
00:13:23,400 --> 00:13:24,400
Pennywise, yeah.

397
00:13:24,400 --> 00:13:25,400
Yeah, it kind of does.

398
00:13:25,400 --> 00:13:26,400
Yeah, a little creepy.

399
00:13:26,400 --> 00:13:27,400
The nose kind of freaks me out.

400
00:13:27,400 --> 00:13:28,400
The nose, the pointy.

401
00:13:28,400 --> 00:13:29,400
Yeah.

402
00:13:29,400 --> 00:13:30,400
What was that about?

403
00:13:30,400 --> 00:13:31,400
I don't know.

404
00:13:31,400 --> 00:13:32,400
I don't know.

405
00:13:32,400 --> 00:13:34,400
But that was just a surprise we found on a bed.

406
00:13:34,400 --> 00:13:35,720
Well, send that to me.

407
00:13:35,720 --> 00:13:37,520
I'll post it on the grid.

408
00:13:37,520 --> 00:13:40,080
So literally just lots of randomness like that.

409
00:13:40,080 --> 00:13:44,200
It wasn't as crazy as I thought it was going to be, but there was still damage and you

410
00:13:44,200 --> 00:13:47,640
know, it was so dirty and it was a weekend.

411
00:13:47,640 --> 00:13:49,080
Yeah, it was a weekend.

412
00:13:49,080 --> 00:13:50,840
Wait, that was last weekend, right?

413
00:13:50,840 --> 00:13:51,840
Yeah.

414
00:13:51,840 --> 00:13:52,840
Gosh.

415
00:13:52,840 --> 00:13:53,840
Okay.

416
00:13:53,840 --> 00:13:56,760
So your room attendants having to clean primarily nothing but departures.

417
00:13:56,760 --> 00:13:57,760
Yes.

418
00:13:57,760 --> 00:13:59,560
How many rooms were they able to finish on that day?

419
00:13:59,560 --> 00:14:01,560
Did you want to know how many I assigned them?

420
00:14:01,560 --> 00:14:04,720
Well, yeah, no, I wanted to know how many you assigned, but I wanted to kind of fill

421
00:14:04,720 --> 00:14:06,360
out Liz's comment about-

422
00:14:06,360 --> 00:14:07,360
Dropping rooms.

423
00:14:07,360 --> 00:14:08,360
Dropping rooms.

424
00:14:08,360 --> 00:14:09,360
Explain that a little bit.

425
00:14:09,360 --> 00:14:10,360
So we assigned them this many.

426
00:14:10,360 --> 00:14:11,360
Did they finish it?

427
00:14:11,360 --> 00:14:12,880
Absolutely not.

428
00:14:12,880 --> 00:14:14,720
We assigned them 15 departures each.

429
00:14:14,720 --> 00:14:15,720
Oh, there's no way.

430
00:14:15,720 --> 00:14:16,840
No, there was no way.

431
00:14:16,840 --> 00:14:18,160
And I knew that going into it.

432
00:14:18,160 --> 00:14:20,240
Some rooms like might not even be dirty or touch.

433
00:14:20,240 --> 00:14:22,880
And in fairness, some rooms, it looks like they didn't even sleep in them.

434
00:14:22,880 --> 00:14:23,880
Probably not.

435
00:14:23,880 --> 00:14:24,880
No.

436
00:14:24,880 --> 00:14:25,880
So- True.

437
00:14:25,880 --> 00:14:26,880
They're back out of-

438
00:14:26,880 --> 00:14:28,360
They're back out of the apartment somewhere.

439
00:14:28,360 --> 00:14:29,360
Yeah.

440
00:14:29,360 --> 00:14:32,120
So most housekeepers absolutely did not finish their rooms.

441
00:14:32,120 --> 00:14:35,600
The higher floors weren't as bad as the lower floors, but the lower floors, maybe they got

442
00:14:35,600 --> 00:14:37,240
to seven or eight rooms.

443
00:14:37,240 --> 00:14:39,160
So what's an average?

444
00:14:39,160 --> 00:14:44,240
Like for me, if I was in a situation like that, I would factor 40 minutes per room.

445
00:14:44,240 --> 00:14:45,240
40 minutes.

446
00:14:45,240 --> 00:14:46,240
40 minutes.

447
00:14:46,240 --> 00:14:50,000
So you'd be looking at probably nine to 11 rooms max for that.

448
00:14:50,000 --> 00:14:51,000
Yeah.

449
00:14:51,000 --> 00:14:54,600
The girls on the third and the fourth floor, they maybe got eight rooms done.

450
00:14:54,600 --> 00:14:55,920
Those floors were trashed.

451
00:14:55,920 --> 00:14:56,920
Yeah.

452
00:14:56,920 --> 00:14:59,040
I mean, that takes you up to over an hour a room.

453
00:14:59,040 --> 00:15:01,880
If it's seven rooms, it's over an hour per.

454
00:15:01,880 --> 00:15:05,480
And that's with, there's usually a houseman helping strip it.

455
00:15:05,480 --> 00:15:08,920
But there was so much, I'll show you guys more videos, there was so much trash in there.

456
00:15:08,920 --> 00:15:12,040
It was multiple runs, the trash can, multiple bags.

457
00:15:12,040 --> 00:15:14,680
The girl was just like, I don't even know what to do with this.

458
00:15:14,680 --> 00:15:15,680
This is just so much.

459
00:15:15,680 --> 00:15:16,680
I was like, just breathe.

460
00:15:16,680 --> 00:15:19,200
I said, just worry about cleaning the room.

461
00:15:19,200 --> 00:15:20,440
We're not sold out tonight.

462
00:15:20,440 --> 00:15:21,440
We will deal with it.

463
00:15:21,440 --> 00:15:22,440
And I said, 15 rooms.

464
00:15:22,440 --> 00:15:23,440
Yeah.

465
00:15:23,440 --> 00:15:25,440
When I heard that, I was like, oh, a little aggressive.

466
00:15:25,440 --> 00:15:26,440
Absolutely.

467
00:15:26,440 --> 00:15:29,280
But the thing is we said that we're like, okay, we have 15 checkouts.

468
00:15:29,280 --> 00:15:30,760
I'm like, don't freak out.

469
00:15:30,760 --> 00:15:34,480
Just some rooms might not be touched and other rooms that take longer.

470
00:15:34,480 --> 00:15:35,480
Just take your time.

471
00:15:35,480 --> 00:15:36,480
Finish what you can.

472
00:15:36,480 --> 00:15:37,480
And we're here to help you.

473
00:15:37,480 --> 00:15:38,840
How'd you, how'd they get the glitter out?

474
00:15:38,840 --> 00:15:43,960
Some of the rooms still have a bit of glitter.

475
00:15:43,960 --> 00:15:45,640
Glitter is the herpes of the craft world.

476
00:15:45,640 --> 00:15:46,640
I swear to God.

477
00:15:46,640 --> 00:15:47,640
It was.

478
00:15:47,640 --> 00:15:49,760
You'll never get rid of it.

479
00:15:49,760 --> 00:15:50,760
No.

480
00:15:50,760 --> 00:15:51,760
No matter how much you try.

481
00:15:51,760 --> 00:15:54,760
No matter how badly you want it to go.

482
00:15:54,760 --> 00:15:55,760
My gosh.

483
00:15:55,760 --> 00:16:00,000
But like, you know, you start with sweeping and then you try vacuuming and then you're

484
00:16:00,000 --> 00:16:01,000
trying mopping.

485
00:16:01,000 --> 00:16:03,040
Like those little things just stick.

486
00:16:03,040 --> 00:16:04,040
For sure.

487
00:16:04,040 --> 00:16:05,280
And you're having to do multiple sweeps.

488
00:16:05,280 --> 00:16:06,280
Especially in carpet.

489
00:16:06,280 --> 00:16:07,280
Oh no.

490
00:16:07,280 --> 00:16:08,280
No.

491
00:16:08,280 --> 00:16:09,280
It's tile.

492
00:16:09,280 --> 00:16:10,280
It's tile.

493
00:16:10,280 --> 00:16:11,280
We had linoleum like tile.

494
00:16:11,280 --> 00:16:12,280
It is so hard to get up.

495
00:16:12,280 --> 00:16:13,280
Really?

496
00:16:13,280 --> 00:16:14,280
Yeah.

497
00:16:14,280 --> 00:16:15,280
And it's everywhere.

498
00:16:15,280 --> 00:16:17,600
And it's cause the thing is I'm not talking like, you know, those thick glitters that

499
00:16:17,600 --> 00:16:19,440
you can, it's like fine.

500
00:16:19,440 --> 00:16:21,800
Well I I'm envisioning like body glitter.

501
00:16:21,800 --> 00:16:22,800
Yes.

502
00:16:22,800 --> 00:16:23,800
Yeah.

503
00:16:23,800 --> 00:16:24,800
All over the floor.

504
00:16:24,800 --> 00:16:25,800
Like that is already sticking on the body.

505
00:16:25,800 --> 00:16:26,800
Yeah.

506
00:16:26,800 --> 00:16:28,800
I already have like glue mixed in it.

507
00:16:28,800 --> 00:16:29,800
Exactly.

508
00:16:29,800 --> 00:16:30,800
Yeah.

509
00:16:30,800 --> 00:16:32,240
So I'm going to say for at least a few months, people are going to be walking around barefoot

510
00:16:32,240 --> 00:16:33,240
and get glitter on their floor.

511
00:16:33,240 --> 00:16:34,240
Like on their feet.

512
00:16:34,240 --> 00:16:36,400
I swear it was a fun weekend.

513
00:16:36,400 --> 00:16:38,080
At least it's over now.

514
00:16:38,080 --> 00:16:39,840
Only those people don't have status.

515
00:16:39,840 --> 00:16:42,400
Oh, that's another thing we were doing.

516
00:16:42,400 --> 00:16:45,200
So again, my front desk team was on it.

517
00:16:45,200 --> 00:16:48,000
Prior to everyone's arrivals, we were reviewing rewards numbers.

518
00:16:48,000 --> 00:16:51,120
And if the name did not match the one on the reservation, we were taking off the reward

519
00:16:51,120 --> 00:16:52,120
statuses.

520
00:16:52,120 --> 00:16:53,120
And that's savage.

521
00:16:53,120 --> 00:16:54,120
Nope.

522
00:16:54,120 --> 00:16:59,160
And we were putting the comments reward number removed did not match the name of guest and

523
00:16:59,160 --> 00:17:00,320
nobody fought it.

524
00:17:00,320 --> 00:17:01,640
No, one lady fought it.

525
00:17:01,640 --> 00:17:04,000
And she's like, well, my daughter's saying I'm checking in later.

526
00:17:04,000 --> 00:17:05,000
I'll just be there later.

527
00:17:05,000 --> 00:17:06,120
We're like, okay.

528
00:17:06,120 --> 00:17:10,640
When you come back, we will and we show your ID, we'll go ahead and put it on your reservation.

529
00:17:10,640 --> 00:17:13,520
But in order to get in your perks, such as your breakfast, it has to be you.

530
00:17:13,520 --> 00:17:14,880
We will give you a special key.

531
00:17:14,880 --> 00:17:16,760
And like we were being told about it.

532
00:17:16,760 --> 00:17:22,120
We're like, no, all these little teeny boppers are not wrecking our lounge and this.

533
00:17:22,120 --> 00:17:23,680
Some of them are probably our age.

534
00:17:23,680 --> 00:17:25,400
Most of them are.

535
00:17:25,400 --> 00:17:27,200
To me, they're children.

536
00:17:27,200 --> 00:17:30,720
Like even if they're our age, I'm like looking at their little outfits and I'm like, how

537
00:17:30,720 --> 00:17:31,720
old are you?

538
00:17:31,720 --> 00:17:32,720
You're not a real adult.

539
00:17:32,720 --> 00:17:35,800
Well, the less clothing, the better for that kind of weekend.

540
00:17:35,800 --> 00:17:39,040
Really enough though, because I think it was some kind of like wonderlandy theme or something

541
00:17:39,040 --> 00:17:40,040
beyond wonderland.

542
00:17:40,040 --> 00:17:41,040
Yeah.

543
00:17:41,040 --> 00:17:42,040
Okay.

544
00:17:42,040 --> 00:17:43,040
That's what I thought.

545
00:17:43,040 --> 00:17:44,040
Because there was some black outfits.

546
00:17:44,040 --> 00:17:45,040
No, it's huge.

547
00:17:45,040 --> 00:17:46,040
Yeah.

548
00:17:46,040 --> 00:17:49,600
Crazy hats, crazy stuff.

549
00:17:49,600 --> 00:17:52,440
Did you find any abnormal toys in the rooms?

550
00:17:52,440 --> 00:17:53,440
Actually no.

551
00:17:53,440 --> 00:17:54,440
I'm shocked.

552
00:17:54,440 --> 00:17:56,640
No, I did not find any toys, just tons of alcohol.

553
00:17:56,640 --> 00:17:58,960
Drugs, bodily fluids.

554
00:17:58,960 --> 00:18:01,760
Definitely drugs, less vomit than I thought there would be.

555
00:18:01,760 --> 00:18:02,760
Oh, that's good.

556
00:18:02,760 --> 00:18:03,760
Yeah.

557
00:18:03,760 --> 00:18:08,040
And then lastly, just bottles and like there was this one I sent you guys a video of just,

558
00:18:08,040 --> 00:18:11,720
it looks like they moved like a nightside table to the middle between two beds.

559
00:18:11,720 --> 00:18:14,640
It was just bombarded with vapes and cards.

560
00:18:14,640 --> 00:18:16,120
I want to see this.

561
00:18:16,120 --> 00:18:17,240
Here, I'll show you.

562
00:18:17,240 --> 00:18:19,240
They were probably playing kinks cup.

563
00:18:19,240 --> 00:18:20,240
I don't blame them.

564
00:18:20,240 --> 00:18:21,720
In the messiest way possible.

565
00:18:21,720 --> 00:18:22,720
Like it was mind boggling.

566
00:18:22,720 --> 00:18:23,720
Oh, we get the commentary.

567
00:18:23,720 --> 00:18:24,720
Ew.

568
00:18:24,720 --> 00:18:25,720
Oh, the hair.

569
00:18:25,720 --> 00:18:26,720
Yeah.

570
00:18:26,720 --> 00:18:30,080
There's so much hair, pee in the toilet, grime on the tub.

571
00:18:30,080 --> 00:18:32,120
So you, you charge this one, the 250.

572
00:18:32,120 --> 00:18:33,120
Oh, of course.

573
00:18:33,120 --> 00:18:35,240
What are all those little rings?

574
00:18:35,240 --> 00:18:36,800
Oh, the hair ties.

575
00:18:36,800 --> 00:18:37,800
Hair ties.

576
00:18:37,800 --> 00:18:38,800
Everywhere.

577
00:18:38,800 --> 00:18:39,800
For like bubble braids and stuff.

578
00:18:39,800 --> 00:18:40,800
Yes, yes, yes.

579
00:18:40,800 --> 00:18:41,800
In so many rooms.

580
00:18:41,800 --> 00:18:43,440
Those damn little plastic ties that gives my daughter's hair.

581
00:18:43,440 --> 00:18:44,440
Just everywhere.

582
00:18:44,440 --> 00:18:45,440
Yes.

583
00:18:45,440 --> 00:18:46,440
They're so hard to get up even with your nails.

584
00:18:46,440 --> 00:18:47,440
Oh, this is so, ew.

585
00:18:47,440 --> 00:18:48,440
Oh, what?

586
00:18:48,440 --> 00:18:49,440
So that's the tea.

587
00:18:49,440 --> 00:18:50,440
That tea I'm talking about.

588
00:18:50,440 --> 00:18:53,440
We should all try it.

589
00:18:53,440 --> 00:18:54,440
I'm not, I'm not a fan of it.

590
00:18:54,440 --> 00:18:55,440
I've had it.

591
00:18:55,440 --> 00:18:56,440
Oh my God.

592
00:18:56,440 --> 00:18:59,160
There's another brand of hard tea I'm a fan of.

593
00:18:59,160 --> 00:19:00,160
This is bad.

594
00:19:00,160 --> 00:19:01,160
Yeah.

595
00:19:01,160 --> 00:19:02,160
So that was like.

596
00:19:02,160 --> 00:19:03,160
Oh, really?

597
00:19:03,160 --> 00:19:05,120
Like how do you not clean this?

598
00:19:05,120 --> 00:19:06,120
I feel bad.

599
00:19:06,120 --> 00:19:07,120
I would feel so bad.

600
00:19:07,120 --> 00:19:08,120
The cards though, the cards are so funny.

601
00:19:08,120 --> 00:19:09,120
It's everywhere.

602
00:19:09,120 --> 00:19:11,120
And I'm like, are you guys really playing games?

603
00:19:11,120 --> 00:19:12,120
Can you even see cards?

604
00:19:12,120 --> 00:19:13,120
I know.

605
00:19:13,120 --> 00:19:14,120
Probably not.

606
00:19:14,120 --> 00:19:16,120
This is really trashed.

607
00:19:16,120 --> 00:19:17,120
Yeah.

608
00:19:17,120 --> 00:19:18,760
So I have a ton of videos like that.

609
00:19:18,760 --> 00:19:22,000
And yeah, that just, the Twisted Tea, it felt like the entire raid was sponsored by Twisted

610
00:19:22,000 --> 00:19:23,000
Tea.

611
00:19:23,000 --> 00:19:24,000
Maybe.

612
00:19:24,000 --> 00:19:25,000
It was everywhere.

613
00:19:25,000 --> 00:19:26,000
I'm like, okay.

614
00:19:26,000 --> 00:19:27,000
No, that's like on sale at liquor stores a lot.

615
00:19:27,000 --> 00:19:28,000
No.

616
00:19:28,000 --> 00:19:29,000
It's like cheap.

617
00:19:29,000 --> 00:19:30,000
It's a very cheap option.

618
00:19:30,000 --> 00:19:31,000
Gross.

619
00:19:31,000 --> 00:19:32,000
Yeah, so that was my weekend, guys.

620
00:19:32,000 --> 00:19:33,000
It was fun.

621
00:19:33,000 --> 00:19:34,000
I'm like, I was exhausted.

622
00:19:34,000 --> 00:19:36,440
I ended up having to take Tuesday off because I was so exhausted.

623
00:19:36,440 --> 00:19:38,440
As you should.

624
00:19:38,440 --> 00:19:39,440
Yeah.

625
00:19:39,440 --> 00:19:40,440
Well, okay.

626
00:19:40,440 --> 00:19:42,320
So enough about my rave weekend.

627
00:19:42,320 --> 00:19:45,760
Allie, when the last time you were here, you remember you kept telling us, oh, I'm going

628
00:19:45,760 --> 00:19:47,840
to save the best story for last.

629
00:19:47,840 --> 00:19:50,680
And then Bill over here is like, no, we'll save it for the next episode.

630
00:19:50,680 --> 00:19:51,680
I don't even remember.

631
00:19:51,680 --> 00:19:53,360
I've been dying since then.

632
00:19:53,360 --> 00:19:56,240
I don't remember what story that was.

633
00:19:56,240 --> 00:19:57,880
I really do not know.

634
00:19:57,880 --> 00:19:59,800
It's probably one of the ones under your belt.

635
00:19:59,800 --> 00:20:01,560
You have like a million stories from the retail world.

636
00:20:01,560 --> 00:20:04,320
I mean, you have quite a few stories.

637
00:20:04,320 --> 00:20:08,960
I mean, my stories are definitely a lot shorter, but definitely traumatizing.

638
00:20:08,960 --> 00:20:10,360
Well, I'll take the trauma.

639
00:20:10,360 --> 00:20:15,240
We're going into a kind of different industry than you previously spoke about, correct?

640
00:20:15,240 --> 00:20:16,240
It's still retail, right?

641
00:20:16,240 --> 00:20:17,240
This is all retail.

642
00:20:17,240 --> 00:20:18,840
But different kind of retail.

643
00:20:18,840 --> 00:20:20,240
From bras to makeup.

644
00:20:20,240 --> 00:20:21,240
Oh, yes.

645
00:20:21,240 --> 00:20:22,240
Thank you.

646
00:20:22,240 --> 00:20:24,560
I wasn't catching on.

647
00:20:24,560 --> 00:20:29,120
Yeah, so now we are going into the beauty industry.

648
00:20:29,120 --> 00:20:31,720
One of the top corporations there are.

649
00:20:31,720 --> 00:20:33,480
Oh, I'm so excited.

650
00:20:33,480 --> 00:20:41,400
So this was seven years ago and this was one of my very first trips as a corporate trainer.

651
00:20:41,400 --> 00:20:43,200
And it was like a test for me.

652
00:20:43,200 --> 00:20:45,960
It was a big deal from the company.

653
00:20:45,960 --> 00:20:46,960
They were like, let's see.

654
00:20:46,960 --> 00:20:49,480
Let's send Ali on this and see how she does.

655
00:20:49,480 --> 00:20:50,480
Yes.

656
00:20:50,480 --> 00:20:51,480
Oh, nerve wracking.

657
00:20:51,480 --> 00:20:52,480
Super nervous.

658
00:20:52,480 --> 00:20:54,100
And they were sending me to Salt Lake City.

659
00:20:54,100 --> 00:20:59,240
So I was excited to get out of California and there was about like 70 team members from

660
00:20:59,240 --> 00:21:00,360
all over the country.

661
00:21:00,360 --> 00:21:01,360
We fly them in.

662
00:21:01,360 --> 00:21:03,600
It was a huge deal.

663
00:21:03,600 --> 00:21:06,160
And I'm responsible for all these people.

664
00:21:06,160 --> 00:21:10,480
And I'm like 26 years old and it ranges from people from 20 all the way.

665
00:21:10,480 --> 00:21:11,480
Little baby.

666
00:21:11,480 --> 00:21:12,480
All the way.

667
00:21:12,480 --> 00:21:13,480
I was a baby.

668
00:21:13,480 --> 00:21:14,480
All the way to probably like 60.

669
00:21:14,480 --> 00:21:15,480
Big range.

670
00:21:15,480 --> 00:21:20,920
And so I have to keep track of their attendance and their behavior and how participatory they

671
00:21:20,920 --> 00:21:21,920
are.

672
00:21:21,920 --> 00:21:22,920
Baby setting.

673
00:21:22,920 --> 00:21:23,920
Gotcha.

674
00:21:23,920 --> 00:21:24,920
And then they're in their hotel room.

675
00:21:24,920 --> 00:21:25,920
Exactly.

676
00:21:25,920 --> 00:21:27,440
No, they don't sell them there.

677
00:21:27,440 --> 00:21:29,480
I don't think that was a thing back then.

678
00:21:29,480 --> 00:21:32,000
That was before we had our salsers and all that.

679
00:21:32,000 --> 00:21:33,000
Probably.

680
00:21:33,000 --> 00:21:34,000
Yeah.

681
00:21:34,000 --> 00:21:35,000
They don't even have alcohol there.

682
00:21:35,000 --> 00:21:38,240
They have other people other than Mormons.

683
00:21:38,240 --> 00:21:41,200
But literally to buy alcohol in the state of Utah, you have to go to like a special

684
00:21:41,200 --> 00:21:43,560
store on certain days with certain hours.

685
00:21:43,560 --> 00:21:44,560
Yes.

686
00:21:44,560 --> 00:21:45,560
It's hard to get a hold of.

687
00:21:45,560 --> 00:21:47,520
Not hard, but like you have to go your way.

688
00:21:47,520 --> 00:21:48,520
It's not at a grocery store.

689
00:21:48,520 --> 00:21:49,520
I'm sorry.

690
00:21:49,520 --> 00:21:53,400
If I was 21 on like a corporate trip, like sent, you know, I was sent by work to...

691
00:21:53,400 --> 00:21:54,400
I would find it.

692
00:21:54,400 --> 00:21:55,400
You would find it.

693
00:21:55,400 --> 00:21:56,400
You would find it.

694
00:21:56,400 --> 00:21:57,400
You would do anything.

695
00:21:57,400 --> 00:21:58,400
But like on Sunday, there's no available.

696
00:21:58,400 --> 00:21:59,400
Not on Sundays.

697
00:21:59,400 --> 00:22:00,400
No, no, no.

698
00:22:00,400 --> 00:22:01,400
Just blows my mind.

699
00:22:01,400 --> 00:22:02,400
Sorry.

700
00:22:02,400 --> 00:22:04,640
This girl apparently found the alcohol.

701
00:22:04,640 --> 00:22:07,280
And mind you, this woman, she wasn't even a girl.

702
00:22:07,280 --> 00:22:13,640
She was in her mid forties grown ass adult and it was like a Wednesday and I was exhausted.

703
00:22:13,640 --> 00:22:16,320
Bad things happen on Wednesdays.

704
00:22:16,320 --> 00:22:20,920
So I am me and my partner at work, she was also kind of getting tested for the role and

705
00:22:20,920 --> 00:22:25,040
everything and she was in her mid forties and we totally like were cool.

706
00:22:25,040 --> 00:22:30,720
And it's like two in the morning and I hear this wailing noise coming from the hallways.

707
00:22:30,720 --> 00:22:39,000
I just heard this noise that was like, like it literally was like someone whale.

708
00:22:39,000 --> 00:22:41,480
I don't know.

709
00:22:41,480 --> 00:22:43,080
It was not a good sound.

710
00:22:43,080 --> 00:22:45,520
And I literally woke up because I was asleep.

711
00:22:45,520 --> 00:22:46,520
Right.

712
00:22:46,520 --> 00:22:47,520
But I'm like, what is this?

713
00:22:47,520 --> 00:22:48,520
This place is haunted.

714
00:22:48,520 --> 00:22:52,440
And like I turned to my friend and I was like, Hey, Molly, like wake up, wake up.

715
00:22:52,440 --> 00:22:53,440
Like, do you hear that?

716
00:22:53,440 --> 00:22:54,440
She's like, yeah.

717
00:22:54,440 --> 00:22:55,440
And I'm like, I'm going to go peek outside.

718
00:22:55,440 --> 00:23:00,680
So I peek outside and I see Susie sprawled out on the floor in the middle of the hallway

719
00:23:00,680 --> 00:23:01,680
of the hotel.

720
00:23:01,680 --> 00:23:02,680
Making whale sounds.

721
00:23:02,680 --> 00:23:04,240
Making whale like literally rolling around.

722
00:23:04,240 --> 00:23:06,680
And I'm like, this is not good.

723
00:23:06,680 --> 00:23:09,800
And so we did have one other person from corporate there.

724
00:23:09,800 --> 00:23:11,600
So I texted him.

725
00:23:11,600 --> 00:23:12,600
He doesn't answer.

726
00:23:12,600 --> 00:23:13,600
It's two in the morning.

727
00:23:13,600 --> 00:23:14,600
I don't blame him.

728
00:23:14,600 --> 00:23:15,600
Yeah.

729
00:23:15,600 --> 00:23:17,280
And so she will not shut up for like 20 minutes.

730
00:23:17,280 --> 00:23:18,840
I'm like, what do I do?

731
00:23:18,840 --> 00:23:19,840
Did you approach her?

732
00:23:19,840 --> 00:23:20,840
Oh yeah.

733
00:23:20,840 --> 00:23:21,840
Just wait.

734
00:23:21,840 --> 00:23:25,720
Like what's the, she's rolling around like just rolling, just drunk.

735
00:23:25,720 --> 00:23:26,720
Oh my God.

736
00:23:26,720 --> 00:23:27,720
Making a whole scene.

737
00:23:27,720 --> 00:23:33,440
And you know, I, in a hotel and this was a, this was like a really nice hotel.

738
00:23:33,440 --> 00:23:34,440
Oh yeah.

739
00:23:34,440 --> 00:23:38,000
It was a really, really bougie hotel and we were in the middle of the week.

740
00:23:38,000 --> 00:23:40,960
Like it wasn't like the last day where everyone, you know, parties and stuff.

741
00:23:40,960 --> 00:23:45,080
It was like middle of the training and they all, they know the rules of everything.

742
00:23:45,080 --> 00:23:47,120
She was just getting wild on a Wednesday.

743
00:23:47,120 --> 00:23:48,120
Can you blame her?

744
00:23:48,120 --> 00:23:51,840
I really, I can't blame her because I've probably been there.

745
00:23:51,840 --> 00:23:55,080
And so I go out and Molly's like, no, no, no, let her be.

746
00:23:55,080 --> 00:23:57,560
I'm like, this girl's clearly something's going on.

747
00:23:57,560 --> 00:23:58,560
You know what I mean?

748
00:23:58,560 --> 00:23:59,560
I couldn't tell what was going on.

749
00:23:59,560 --> 00:24:02,040
You at least need to try and get her back to her room.

750
00:24:02,040 --> 00:24:03,040
Oh yes.

751
00:24:03,040 --> 00:24:04,040
It gets better.

752
00:24:04,040 --> 00:24:07,680
I go and I immediately smell pee.

753
00:24:07,680 --> 00:24:08,680
That's disgusting.

754
00:24:08,680 --> 00:24:09,680
Disgusting.

755
00:24:09,680 --> 00:24:11,160
This girl was blacked out.

756
00:24:11,160 --> 00:24:13,360
I mean, just a mess.

757
00:24:13,360 --> 00:24:16,000
So I don't have a lot of upper body strength.

758
00:24:16,000 --> 00:24:18,120
I can't really like lift people.

759
00:24:18,120 --> 00:24:19,600
Nor would I want to lift that.

760
00:24:19,600 --> 00:24:24,840
Nor would I want to, but me being in the position I was, I couldn't leave her there.

761
00:24:24,840 --> 00:24:29,880
So I knock on the door and her roommate answers and I was like, what is going on here?

762
00:24:29,880 --> 00:24:31,000
And she was like, I don't know.

763
00:24:31,000 --> 00:24:34,180
She came back to the room and she was like completely trashed.

764
00:24:34,180 --> 00:24:35,180
And I was like, okay.

765
00:24:35,180 --> 00:24:38,080
Um, can you like help me get her in, in bed?

766
00:24:38,080 --> 00:24:39,080
You know what I mean?

767
00:24:39,080 --> 00:24:44,160
So like we get literally, I was soaked in pee.

768
00:24:44,160 --> 00:24:49,680
And I, we drag her to the bed and as soon as we get her on the bed, she pukes.

769
00:24:49,680 --> 00:24:50,680
And where does she puke?

770
00:24:50,680 --> 00:24:54,200
All over me.

771
00:24:54,200 --> 00:24:55,200
You guys.

772
00:24:55,200 --> 00:24:58,240
And the frick, her roommate was off.

773
00:24:58,240 --> 00:24:59,440
Her roommate was like 21.

774
00:24:59,440 --> 00:25:00,600
You know, like wasn't having it.

775
00:25:00,600 --> 00:25:01,600
I feel bad.

776
00:25:01,600 --> 00:25:02,600
I feel bad for her roommate.

777
00:25:02,600 --> 00:25:03,600
I do too.

778
00:25:03,600 --> 00:25:04,600
I felt really bad.

779
00:25:04,600 --> 00:25:05,600
I went back to my room.

780
00:25:05,600 --> 00:25:06,600
Obviously showered.

781
00:25:06,600 --> 00:25:09,200
Let me just cover the vomit with this Blinky.

782
00:25:09,200 --> 00:25:11,020
Oh, it was disgusting you guys.

783
00:25:11,020 --> 00:25:14,480
And so the next morning I go to her room, knock on the door.

784
00:25:14,480 --> 00:25:15,480
She got a wordified.

785
00:25:15,480 --> 00:25:17,480
Hey, oh, this girl.

786
00:25:17,480 --> 00:25:18,480
Oh my God.

787
00:25:18,480 --> 00:25:19,480
And tears.

788
00:25:19,480 --> 00:25:21,160
Cause she knew she should be.

789
00:25:21,160 --> 00:25:23,440
And like, like I said, she's in her mid forties.

790
00:25:23,440 --> 00:25:25,640
Like what are you doing?

791
00:25:25,640 --> 00:25:27,880
You're here for a work corporate work trip.

792
00:25:27,880 --> 00:25:28,880
Oh my God.

793
00:25:28,880 --> 00:25:30,520
And totally took advantage of it.

794
00:25:30,520 --> 00:25:32,960
And she pulled me aside begging me.

795
00:25:32,960 --> 00:25:34,720
Do not tell my store manager.

796
00:25:34,720 --> 00:25:36,080
Do not tell my DM.

797
00:25:36,080 --> 00:25:38,160
I mean, you puked on me.

798
00:25:38,160 --> 00:25:41,280
And I was like, oh, you think this is going to stay between us?

799
00:25:41,280 --> 00:25:42,480
I was like, absolutely not.

800
00:25:42,480 --> 00:25:43,480
I'm like, I'm sorry.

801
00:25:43,480 --> 00:25:44,480
They will know.

802
00:25:44,480 --> 00:25:45,480
She's like, I'm going to get fired.

803
00:25:45,480 --> 00:25:46,480
I was like, not my problem.

804
00:25:46,480 --> 00:25:48,480
You should have thought about that before you got shit faced.

805
00:25:48,480 --> 00:25:49,480
Good job.

806
00:25:49,480 --> 00:25:50,480
Yeah.

807
00:25:50,480 --> 00:25:51,480
Did she finish the training?

808
00:25:51,480 --> 00:25:52,480
Oh no.

809
00:25:52,480 --> 00:25:53,480
We sent her home.

810
00:25:53,480 --> 00:25:57,440
We got, we, I didn't book her flight, but I told her to her DM and her DM was like,

811
00:25:57,440 --> 00:25:58,440
okay, she's on the next flight.

812
00:25:58,440 --> 00:25:59,440
Oh my God.

813
00:25:59,440 --> 00:26:01,240
She was in the New Jersey or something.

814
00:26:01,240 --> 00:26:05,280
I imagine like what position that could have put you in if you didn't tell anyone.

815
00:26:05,280 --> 00:26:06,280
Exactly.

816
00:26:06,280 --> 00:26:08,720
You could have checked yourself in your job.

817
00:26:08,720 --> 00:26:11,300
So that was my first experience with that.

818
00:26:11,300 --> 00:26:14,320
And then it started to keep happening over and over and over.

819
00:26:14,320 --> 00:26:18,880
I mean, not the vomit or the pee, but just people were severely intoxicated on training

820
00:26:18,880 --> 00:26:19,880
trips all the time.

821
00:26:19,880 --> 00:26:20,880
Wow.

822
00:26:20,880 --> 00:26:21,880
All the time.

823
00:26:21,880 --> 00:26:23,760
I mean, which I don't blame them, but okay.

824
00:26:23,760 --> 00:26:24,760
Y'all can party.

825
00:26:24,760 --> 00:26:28,440
You can have a good time, but don't get to the point where like you can't handle it.

826
00:26:28,440 --> 00:26:30,680
And then I have to tell your boss because that's not fun.

827
00:26:30,680 --> 00:26:31,680
Oh my God.

828
00:26:31,680 --> 00:26:34,400
So yeah, that was my introduction into babysitting.

829
00:26:34,400 --> 00:26:35,400
Oh my God.

830
00:26:35,400 --> 00:26:37,000
I'm like, tell me more.

831
00:26:37,000 --> 00:26:38,000
Tell me more.

832
00:26:38,000 --> 00:26:39,000
Yeah.

833
00:26:39,000 --> 00:26:41,120
And then I don't know if I want kids after that experience.

834
00:26:41,120 --> 00:26:42,120
No.

835
00:26:42,120 --> 00:26:44,680
She was a grown adult.

836
00:26:44,680 --> 00:26:45,920
That's what blew my mind.

837
00:26:45,920 --> 00:26:49,400
I'm like out of all the people that were there during the training, I was like, you were

838
00:26:49,400 --> 00:26:50,400
doing that?

839
00:26:50,400 --> 00:26:51,400
No, no, no, no, no.

840
00:26:51,400 --> 00:26:56,840
Well, all the early 20 somethings know how to be like, hey, Rumi.

841
00:26:56,840 --> 00:26:57,840
Yeah.

842
00:26:57,840 --> 00:26:58,840
Cover my ass.

843
00:26:58,840 --> 00:26:59,840
Yeah.

844
00:26:59,840 --> 00:27:00,840
Yeah.

845
00:27:00,840 --> 00:27:04,280
No, this girl, I don't even know where she went or where she got drunk, but yeah, we're

846
00:27:04,280 --> 00:27:05,280
in Utah.

847
00:27:05,280 --> 00:27:06,280
I don't know.

848
00:27:06,280 --> 00:27:07,280
That's wild.

849
00:27:07,280 --> 00:27:08,280
She found it.

850
00:27:08,280 --> 00:27:11,080
Well, I highly doubt she spent very much longer with the company.

851
00:27:11,080 --> 00:27:12,800
No, I have no idea where she's at.

852
00:27:12,800 --> 00:27:13,800
Well, that's fun.

853
00:27:13,800 --> 00:27:14,800
Or if I find experience.

854
00:27:14,800 --> 00:27:15,800
Oh my God.

855
00:27:15,800 --> 00:27:16,800
Not jealous of that.

856
00:27:16,800 --> 00:27:17,800
Yeah.

857
00:27:17,800 --> 00:27:18,800
Covered in vomit and pee.

858
00:27:18,800 --> 00:27:19,800
No, thank you.

859
00:27:19,800 --> 00:27:20,800
What a great combo.

860
00:27:20,800 --> 00:27:21,800
Are you jealous, Bill?

861
00:27:21,800 --> 00:27:22,800
So jealous.

862
00:27:22,800 --> 00:27:25,000
Sound like you're kind of Wednesday?

863
00:27:25,000 --> 00:27:26,460
Just checking your pulse over there.

864
00:27:26,460 --> 00:27:27,460
Just watching your face.

865
00:27:27,460 --> 00:27:28,460
Watch this story.

866
00:27:28,460 --> 00:27:29,460
Yeah, I know.

867
00:27:29,460 --> 00:27:30,460
You're in your face.

868
00:27:30,460 --> 00:27:31,460
You're a little red right now.

869
00:27:31,460 --> 00:27:32,460
Well, that's the red line actually.

870
00:27:32,460 --> 00:27:33,460
Yeah.

871
00:27:33,460 --> 00:27:34,460
He's getting the flush.

872
00:27:34,460 --> 00:27:35,460
Oh yeah.

873
00:27:35,460 --> 00:27:36,460
My face always gets red.

874
00:27:36,460 --> 00:27:37,460
Really?

875
00:27:37,460 --> 00:27:38,460
It's hitting me for some reason tonight.

876
00:27:38,460 --> 00:27:39,800
You've had like half a glass.

877
00:27:39,800 --> 00:27:40,800
I know.

878
00:27:40,800 --> 00:27:41,800
Both of you guys are pink.

879
00:27:41,800 --> 00:27:42,800
I know.

880
00:27:42,800 --> 00:27:44,080
I'm always pink after one drink.

881
00:27:44,080 --> 00:27:45,080
Oh my God.

882
00:27:45,080 --> 00:27:46,080
Okay, take us on another retail adventure.

883
00:27:46,080 --> 00:27:47,080
I'm dying.

884
00:27:47,080 --> 00:27:48,080
Okay, what you got?

885
00:27:48,080 --> 00:27:49,080
What you got?

886
00:27:49,080 --> 00:27:50,080
Okay, I mean the knife lady.

887
00:27:50,080 --> 00:27:51,080
Oh my God.

888
00:27:51,080 --> 00:27:56,440
You guys, this lady literally looked like a witch out of the Blair Witch Project.

889
00:27:56,440 --> 00:27:57,440
Shut up.

890
00:27:57,440 --> 00:28:05,160
This woman is engraved into my brain, super, super tall, pale skin, black hair that was

891
00:28:05,160 --> 00:28:06,760
just unruly.

892
00:28:06,760 --> 00:28:11,200
She would always go to where we would do client's makeup and stuff.

893
00:28:11,200 --> 00:28:12,200
So was she a customer?

894
00:28:12,200 --> 00:28:13,200
Yes.

895
00:28:13,200 --> 00:28:14,200
Okay.

896
00:28:14,200 --> 00:28:15,200
She would just stare in the mirror.

897
00:28:15,200 --> 00:28:18,440
She was staring into her soul.

898
00:28:18,440 --> 00:28:22,240
She would just get black eyeliner and just rim her eyes.

899
00:28:22,240 --> 00:28:24,600
It was just so, so weird.

900
00:28:24,600 --> 00:28:25,600
From the samples?

901
00:28:25,600 --> 00:28:26,600
Yes.

902
00:28:26,600 --> 00:28:27,600
I mean, you guys, that's so normal.

903
00:28:27,600 --> 00:28:33,240
Honestly, if people knew where those testers have been, I can tell stories about all that.

904
00:28:33,240 --> 00:28:34,240
It's disgusting.

905
00:28:34,240 --> 00:28:35,240
Ew.

906
00:28:35,240 --> 00:28:36,240
Like what?

907
00:28:36,240 --> 00:28:41,480
I have seen children lick lipsticks and put it back and nobody will clean it and then

908
00:28:41,480 --> 00:28:44,080
a client will take it and put it on.

909
00:28:44,080 --> 00:28:45,080
It's disgusting.

910
00:28:45,080 --> 00:28:48,400
I mean, and kids will like, or even people will sneeze all over them.

911
00:28:48,400 --> 00:28:51,520
I mean, how are you supposed to clean open makeup?

912
00:28:51,520 --> 00:28:52,520
Exactly.

913
00:28:52,520 --> 00:28:53,520
It's impossible.

914
00:28:53,520 --> 00:28:54,520
How?

915
00:28:54,520 --> 00:28:56,960
I mean, you can use alcohol, but honestly it doesn't...

916
00:28:56,960 --> 00:28:57,960
It's so gross.

917
00:28:57,960 --> 00:28:58,960
It's disgusting.

918
00:28:58,960 --> 00:28:59,960
So she's using the stuff all over her face.

919
00:28:59,960 --> 00:29:01,720
So she was using everything all over her face.

920
00:29:01,720 --> 00:29:03,760
She would come in religiously.

921
00:29:03,760 --> 00:29:06,760
It was like every Tuesday at like 2 PM, like on the dot.

922
00:29:06,760 --> 00:29:08,080
And we can give them tools.

923
00:29:08,080 --> 00:29:12,760
So the rule was we couldn't use these tools on them, but they could use it on themselves.

924
00:29:12,760 --> 00:29:15,160
You're just handing out tweezers?

925
00:29:15,160 --> 00:29:16,160
I know.

926
00:29:16,160 --> 00:29:17,160
That sounds weird.

927
00:29:17,160 --> 00:29:18,160
That's so random.

928
00:29:18,160 --> 00:29:19,160
I know.

929
00:29:19,160 --> 00:29:20,160
I know.

930
00:29:20,160 --> 00:29:21,160
I can see like Haken of our own eyeshadow brush.

931
00:29:21,160 --> 00:29:22,160
Yes.

932
00:29:22,160 --> 00:29:26,720
And I remember she had these tweezers and she started like aggressively plucking out

933
00:29:26,720 --> 00:29:27,720
her eyebrows.

934
00:29:27,720 --> 00:29:28,720
No.

935
00:29:28,720 --> 00:29:29,720
Just like bite the bunch.

936
00:29:29,720 --> 00:29:34,600
I remember me and Shannon were at the register and we were just like, Oh my God, like, do

937
00:29:34,600 --> 00:29:35,600
we call security?

938
00:29:35,600 --> 00:29:36,800
Is this woman going crazy or something?

939
00:29:36,800 --> 00:29:38,640
It was very abnormal behavior.

940
00:29:38,640 --> 00:29:42,000
And so she kept coming in and she would just continue to do the same thing like every single

941
00:29:42,000 --> 00:29:43,000
week.

942
00:29:43,000 --> 00:29:44,000
Like a, what is that disease called?

943
00:29:44,000 --> 00:29:45,000
Filomania?

944
00:29:45,000 --> 00:29:46,000
Yeah.

945
00:29:46,000 --> 00:29:47,000
Yes.

946
00:29:47,000 --> 00:29:48,000
It was very, very odd behavior.

947
00:29:48,000 --> 00:29:49,000
But she's doing it with like a tool.

948
00:29:49,000 --> 00:29:50,000
Yes.

949
00:29:50,000 --> 00:29:53,920
And then she just kept getting like crazier and crazier.

950
00:29:53,920 --> 00:29:56,120
Then she asked for these scissors.

951
00:29:56,120 --> 00:29:58,480
It's not like a full scissors for eyelashes.

952
00:29:58,480 --> 00:29:59,880
And she, cause she, she bought lashes.

953
00:29:59,880 --> 00:30:01,480
She wanted to cut them to put them on.

954
00:30:01,480 --> 00:30:02,480
Okay.

955
00:30:02,480 --> 00:30:03,480
Put them on her eye.

956
00:30:03,480 --> 00:30:04,480
Like in the store?

957
00:30:04,480 --> 00:30:05,480
Yes.

958
00:30:05,480 --> 00:30:06,480
Why?

959
00:30:06,480 --> 00:30:07,480
I don't know.

960
00:30:07,480 --> 00:30:08,480
People are crazy.

961
00:30:08,480 --> 00:30:09,840
So the mall I was working at did not have good security.

962
00:30:09,840 --> 00:30:11,640
I will just leave it at that.

963
00:30:11,640 --> 00:30:12,640
None of them do.

964
00:30:12,640 --> 00:30:13,640
Yeah.

965
00:30:13,640 --> 00:30:17,400
And so we give her the scissors, like just to cut the lash and we were like ready to

966
00:30:17,400 --> 00:30:18,400
take them back.

967
00:30:18,400 --> 00:30:19,400
To take them back.

968
00:30:19,400 --> 00:30:22,920
And then the girl who I think she does just starts literally stabbing her skin.

969
00:30:22,920 --> 00:30:23,920
Are you kidding me?

970
00:30:23,920 --> 00:30:26,080
It was her arm, like going at it.

971
00:30:26,080 --> 00:30:29,800
And I mean, the scissor wasn't like a true scissor to where it was like puncturing, where

972
00:30:29,800 --> 00:30:30,800
blood was rushing.

973
00:30:30,800 --> 00:30:34,160
I mean the cosmetic scissor was like, I have a pretty sharp.

974
00:30:34,160 --> 00:30:37,020
She was still like, I mean, she was very, very bloody.

975
00:30:37,020 --> 00:30:39,280
And I was like, Oh my God, ma'am, like, are you okay?

976
00:30:39,280 --> 00:30:41,000
And she just, nobody was home.

977
00:30:41,000 --> 00:30:44,800
And so I called security and I was like, Hey, like there is a woman, she's self harming herself.

978
00:30:44,800 --> 00:30:46,440
Can you just escort her out?

979
00:30:46,440 --> 00:30:47,440
Make sure she's okay.

980
00:30:47,440 --> 00:30:51,840
So security comes like literally five minutes later, which it felt like eternity because

981
00:30:51,840 --> 00:30:53,680
of course stabbing herself.

982
00:30:53,680 --> 00:30:56,840
And imagine all these clients like walking by and seeing this.

983
00:30:56,840 --> 00:30:59,320
They're kind of like WTF is going on in the store.

984
00:30:59,320 --> 00:31:01,520
Like they don't have their stuff together.

985
00:31:01,520 --> 00:31:02,520
I didn't even know what to do.

986
00:31:02,520 --> 00:31:04,080
Cause again, I was like in my early twenties.

987
00:31:04,080 --> 00:31:05,080
This was not my training.

988
00:31:05,080 --> 00:31:06,080
Yeah.

989
00:31:06,080 --> 00:31:07,080
I'm sorry.

990
00:31:07,080 --> 00:31:08,080
Wait, pause.

991
00:31:08,080 --> 00:31:09,080
What was your role at this point?

992
00:31:09,080 --> 00:31:10,080
I was like a lead.

993
00:31:10,080 --> 00:31:11,080
Okay.

994
00:31:11,080 --> 00:31:12,080
So did you have like a MOD?

995
00:31:12,080 --> 00:31:13,080
Yeah.

996
00:31:13,080 --> 00:31:14,080
So I was like the MOD.

997
00:31:14,080 --> 00:31:18,240
So I mean, I had, I had keys to the store, but I wasn't like a salary manager.

998
00:31:18,240 --> 00:31:19,240
Right.

999
00:31:19,240 --> 00:31:20,480
But you, you were head honcho at this point.

1000
00:31:20,480 --> 00:31:21,480
Yes.

1001
00:31:21,480 --> 00:31:22,480
So I was like the only one in the building.

1002
00:31:22,480 --> 00:31:23,480
Yeah.

1003
00:31:23,480 --> 00:31:25,480
I was the only one in the building that could like handle it.

1004
00:31:25,480 --> 00:31:26,480
I didn't know what to do.

1005
00:31:26,480 --> 00:31:30,160
I was just like, get out of the store, you know, so eventually she leaves, but give me

1006
00:31:30,160 --> 00:31:31,160
my scissors.

1007
00:31:31,160 --> 00:31:32,160
I don't even want to back.

1008
00:31:32,160 --> 00:31:33,160
I didn't even want to back.

1009
00:31:33,160 --> 00:31:35,000
So then she leaves.

1010
00:31:35,000 --> 00:31:39,320
We see her gun like the following week with stitches in her arms.

1011
00:31:39,320 --> 00:31:40,320
I don't even remember.

1012
00:31:40,320 --> 00:31:45,560
I remember this time she had full on cutting scissors.

1013
00:31:45,560 --> 00:31:48,400
She brought cutting scissors with her, with her.

1014
00:31:48,400 --> 00:31:53,480
And she has like such a motive to come into your store and self harm.

1015
00:31:53,480 --> 00:31:56,120
She wants, she got her eyes out of it.

1016
00:31:56,120 --> 00:32:00,120
And then when she came in this time, she started cutting her hair, like chop chop.

1017
00:32:00,120 --> 00:32:04,320
I mean, she had long, long black hair, like something was mentally wrong.

1018
00:32:04,320 --> 00:32:05,760
And so eventually she left the store.

1019
00:32:05,760 --> 00:32:09,480
And then the last time she came in, this is the last time.

1020
00:32:09,480 --> 00:32:10,720
How is she not banned?

1021
00:32:10,720 --> 00:32:11,960
Because we got her for trespassing.

1022
00:32:11,960 --> 00:32:12,960
Okay.

1023
00:32:12,960 --> 00:32:13,960
Yeah.

1024
00:32:13,960 --> 00:32:16,760
Because at this point I would like, we would scream at her and be like, get out, leave.

1025
00:32:16,760 --> 00:32:17,760
You're not welcomed here.

1026
00:32:17,760 --> 00:32:18,760
Yeah.

1027
00:32:18,760 --> 00:32:19,760
We're going to call the cops.

1028
00:32:19,760 --> 00:32:23,040
But I also worry about like the other patrons, like in the store at that time, you're ruining

1029
00:32:23,040 --> 00:32:24,040
their experiences.

1030
00:32:24,040 --> 00:32:25,840
Or even just the mall in general.

1031
00:32:25,840 --> 00:32:27,760
Who knows what other stores she was going to.

1032
00:32:27,760 --> 00:32:31,000
I can't tell you how many times I've been in that store and like I take my daughter

1033
00:32:31,000 --> 00:32:32,680
with me to go pick out a lipstick.

1034
00:32:32,680 --> 00:32:35,520
Can I imagine like being with my daughter and seeing someone stabbing themself?

1035
00:32:35,520 --> 00:32:36,520
You would never go back.

1036
00:32:36,520 --> 00:32:37,520
Oh my God.

1037
00:32:37,520 --> 00:32:38,520
No, you would never go back.

1038
00:32:38,520 --> 00:32:39,520
I would just file all my stuff online.

1039
00:32:39,520 --> 00:32:40,520
And like, it's not like-

1040
00:32:40,520 --> 00:32:43,600
And you have thousands of dollars just walking out the door.

1041
00:32:43,600 --> 00:32:44,600
Exactly.

1042
00:32:44,600 --> 00:32:45,600
Like of lost sales.

1043
00:32:45,600 --> 00:32:47,600
Not stolen, but lost sales.

1044
00:32:47,600 --> 00:32:48,600
Totally.

1045
00:32:48,600 --> 00:32:52,760
The last time she came in, I literally remember this like it was yesterday.

1046
00:32:52,760 --> 00:32:56,000
This woman was psycho.

1047
00:32:56,000 --> 00:32:59,200
At this point I had my phone on me ready to call the cops because I was like, what is

1048
00:32:59,200 --> 00:33:00,200
she doing here?

1049
00:33:00,200 --> 00:33:01,680
She comes in with a full on knife.

1050
00:33:01,680 --> 00:33:02,680
Not like-

1051
00:33:02,680 --> 00:33:03,680
Are you kidding me?

1052
00:33:03,680 --> 00:33:04,680
Okay.

1053
00:33:04,680 --> 00:33:05,680
It wasn't a pocket knife.

1054
00:33:05,680 --> 00:33:09,440
It wasn't a pocket knife and it wasn't like a, it wasn't a machete or anything, but it

1055
00:33:09,440 --> 00:33:11,560
was a freaking knife.

1056
00:33:11,560 --> 00:33:12,760
And she pulls it out of her-

1057
00:33:12,760 --> 00:33:14,520
I imagine like a paring knife.

1058
00:33:14,520 --> 00:33:16,560
No, it was like this big.

1059
00:33:16,560 --> 00:33:17,560
Yeah, yeah.

1060
00:33:17,560 --> 00:33:18,560
It's a dagger.

1061
00:33:18,560 --> 00:33:19,560
It was a dagger and it looked sharp.

1062
00:33:19,560 --> 00:33:20,560
Oh my God.

1063
00:33:20,560 --> 00:33:25,160
Here's the thing is like, stuff that happens in retail, it just, like nobody should get

1064
00:33:25,160 --> 00:33:26,160
treated like this.

1065
00:33:26,160 --> 00:33:27,960
No one should have to see that.

1066
00:33:27,960 --> 00:33:30,560
No one should have to experience this.

1067
00:33:30,560 --> 00:33:33,400
And I remember again, it was actually me and that same girl.

1068
00:33:33,400 --> 00:33:37,120
We were about to go up to her to tell her like, Hey, you need to leave.

1069
00:33:37,120 --> 00:33:38,880
Cause she would ruin all of our stuff.

1070
00:33:38,880 --> 00:33:40,160
And then she shields a knife.

1071
00:33:40,160 --> 00:33:42,440
She literally takes out the knife and she's like this.

1072
00:33:42,440 --> 00:33:44,960
She's like, get out of my face right now.

1073
00:33:44,960 --> 00:33:45,960
I was like, okay.

1074
00:33:45,960 --> 00:33:46,960
Like I'm scared.

1075
00:33:46,960 --> 00:33:49,960
You got threatened with a knife.

1076
00:33:49,960 --> 00:33:50,960
Threatened.

1077
00:33:50,960 --> 00:33:51,960
And I was like, okay.

1078
00:33:51,960 --> 00:33:54,360
And I immediately went to the back and called 911.

1079
00:33:54,360 --> 00:33:55,360
I was like-

1080
00:33:55,360 --> 00:33:56,360
Did you follow protocol?

1081
00:33:56,360 --> 00:33:57,360
Well, at that point-

1082
00:33:57,360 --> 00:33:58,360
No, screw protocol.

1083
00:33:58,360 --> 00:33:59,360
My life was in danger.

1084
00:33:59,360 --> 00:34:05,720
I mean, I called my GM and my DM after and I was like, dude, I just almost got stabbed

1085
00:34:05,720 --> 00:34:06,720
by a witch.

1086
00:34:06,720 --> 00:34:10,080
That's like, isn't that a felony to threaten someone with a knife?

1087
00:34:10,080 --> 00:34:14,160
She did leave immediately after because I'm like, I think she kind of put two and two

1088
00:34:14,160 --> 00:34:15,160
together.

1089
00:34:15,160 --> 00:34:16,160
Like, I mean, I don't even know.

1090
00:34:16,160 --> 00:34:18,760
She probably didn't put anything together with her knife, with her knife.

1091
00:34:18,760 --> 00:34:22,040
Oh, but that was, yeah, that was a traumatizing moment.

1092
00:34:22,040 --> 00:34:23,040
You have been threatened with a knife.

1093
00:34:23,040 --> 00:34:24,040
That's insane.

1094
00:34:24,040 --> 00:34:25,040
I've been threatened with a knife.

1095
00:34:25,040 --> 00:34:26,040
I can't say that's happened to me in my career.

1096
00:34:26,040 --> 00:34:28,120
Yeah, that was, I was a bad one.

1097
00:34:28,120 --> 00:34:29,120
Wow.

1098
00:34:29,120 --> 00:34:30,120
I'm like, I'm going to call her again.

1099
00:34:30,120 --> 00:34:31,120
That's probably a good thing.

1100
00:34:31,120 --> 00:34:33,320
Well, because we did, you know, we'd followed a police report and everything and I think

1101
00:34:33,320 --> 00:34:37,000
she might've been banned from the mall because I'm sure she was harassing other stores too.

1102
00:34:37,000 --> 00:34:38,000
Oh, that would make sense.

1103
00:34:38,000 --> 00:34:40,800
But I haven't been threatened with a knife since, so.

1104
00:34:40,800 --> 00:34:41,800
But you can still-

1105
00:34:41,800 --> 00:34:42,800
Winning.

1106
00:34:42,800 --> 00:34:44,880
You can still imagine like what she looks like to this day.

1107
00:34:44,880 --> 00:34:45,880
Oh my God.

1108
00:34:45,880 --> 00:34:48,280
She just looked like out of a horror movie.

1109
00:34:48,280 --> 00:34:50,160
Like no, but her eyes were dead.

1110
00:34:50,160 --> 00:34:51,160
You know-

1111
00:34:51,160 --> 00:34:52,160
No one's home.

1112
00:34:52,160 --> 00:34:53,160
Yeah.

1113
00:34:53,160 --> 00:34:54,160
Well, you know, no, but no one's home.

1114
00:34:54,160 --> 00:34:55,160
That's exactly what she looked like.

1115
00:34:55,160 --> 00:34:56,160
That's terrifying.

1116
00:34:56,160 --> 00:34:59,360
I mean, she looked so frail and skinny.

1117
00:34:59,360 --> 00:35:02,480
Like you could tell she hasn't eaten anything.

1118
00:35:02,480 --> 00:35:04,600
I'm just thankful you weren't hurt.

1119
00:35:04,600 --> 00:35:06,320
No one in the store was hurt.

1120
00:35:06,320 --> 00:35:08,320
She didn't stab you.

1121
00:35:08,320 --> 00:35:09,320
Geez.

1122
00:35:09,320 --> 00:35:10,320
Sorry.

1123
00:35:10,320 --> 00:35:11,320
I don't even know why I'm laughing.

1124
00:35:11,320 --> 00:35:12,880
She was psycho.

1125
00:35:12,880 --> 00:35:17,360
That's multiple opportunities to only like self-harm and harm others.

1126
00:35:17,360 --> 00:35:18,360
Yeah.

1127
00:35:18,360 --> 00:35:19,360
Multiple.

1128
00:35:19,360 --> 00:35:22,760
I can't believe you were prevented from like, I, my job, I call 911 like they're a guy I'm

1129
00:35:22,760 --> 00:35:25,760
trying to, you know, get away from.

1130
00:35:25,760 --> 00:35:28,760
Like 911 isn't your favorites at this point.

1131
00:35:28,760 --> 00:35:31,480
Because we would, we used to call the cops all the time.

1132
00:35:31,480 --> 00:35:34,000
You open your iPhone and it suggests you call 911.

1133
00:35:34,000 --> 00:35:37,320
You're like, ooh, this isn't an emergency anymore.

1134
00:35:37,320 --> 00:35:38,320
This is normal.

1135
00:35:38,320 --> 00:35:40,320
I should have a punch card.

1136
00:35:40,320 --> 00:35:42,360
Be like, hey, it's me again.

1137
00:35:42,360 --> 00:35:43,360
Crazy homeless people.

1138
00:35:43,360 --> 00:35:44,360
Come on.

1139
00:35:44,360 --> 00:35:45,360
Bye.

1140
00:35:45,360 --> 00:35:46,360
Have you ever recognized dispatchers?

1141
00:35:46,360 --> 00:35:47,360
Oh, well not dispatchers.

1142
00:35:47,360 --> 00:35:48,360
Or like 911.

1143
00:35:48,360 --> 00:35:49,360
Okay.

1144
00:35:49,360 --> 00:35:50,360
Yeah.

1145
00:35:50,360 --> 00:35:51,360
I recognize officers.

1146
00:35:51,360 --> 00:35:54,200
Officers and also firemen because firemen have to respond to things a lot, especially

1147
00:35:54,200 --> 00:35:57,680
in the city I used to work in that police department and those fire.

1148
00:35:57,680 --> 00:35:58,680
I knew all of them.

1149
00:35:58,680 --> 00:35:59,680
Like I swear to God.

1150
00:35:59,680 --> 00:36:00,680
I mean, pretty small department.

1151
00:36:00,680 --> 00:36:01,680
Didn't help that I dated one of them.

1152
00:36:01,680 --> 00:36:02,680
But, oh, okay.

1153
00:36:02,680 --> 00:36:03,680
But I knew all of them.

1154
00:36:03,680 --> 00:36:06,560
I was like, oh, hey, Jerry, are the kids.

1155
00:36:06,560 --> 00:36:10,240
But pretty small department I would imagine from your previous property.

1156
00:36:10,240 --> 00:36:11,240
Yeah.

1157
00:36:11,240 --> 00:36:15,840
I mean, not that small, but it's, you know, a city and I worked in a couple hotels in that

1158
00:36:15,840 --> 00:36:16,840
city.

1159
00:36:16,840 --> 00:36:17,840
Oh, that makes sense.

1160
00:36:17,840 --> 00:36:18,920
So for a length of time.

1161
00:36:18,920 --> 00:36:20,080
So I definitely did.

1162
00:36:20,080 --> 00:36:21,080
You get to know people.

1163
00:36:21,080 --> 00:36:22,080
Yeah.

1164
00:36:22,080 --> 00:36:25,320
Well, I mean, Liz, you're getting to know the Harbor patrol guys pretty well.

1165
00:36:25,320 --> 00:36:26,320
That's right.

1166
00:36:26,320 --> 00:36:27,320
They're cuties.

1167
00:36:27,320 --> 00:36:28,320
They're cuties.

1168
00:36:28,320 --> 00:36:29,320
Are they?

1169
00:36:29,320 --> 00:36:30,320
Yeah.

1170
00:36:30,320 --> 00:36:31,320
Calm down, Allie.

1171
00:36:31,320 --> 00:36:32,320
Calm down.

1172
00:36:32,320 --> 00:36:33,320
Pump the brakes.

1173
00:36:33,320 --> 00:36:34,320
I'll try.

1174
00:36:34,320 --> 00:36:35,320
They don't like seeing me though.

1175
00:36:35,320 --> 00:36:36,320
When they're like, oh, it's very good.

1176
00:36:36,320 --> 00:36:37,320
They don't like seeing you?

1177
00:36:37,320 --> 00:36:38,320
No.

1178
00:36:38,320 --> 00:36:39,320
Because they have to deal with stuff.

1179
00:36:39,320 --> 00:36:40,320
Because she makes them work.

1180
00:36:40,320 --> 00:36:41,320
Yeah.

1181
00:36:41,320 --> 00:36:42,320
Oh, understandable.

1182
00:36:42,320 --> 00:36:45,320
Just most recently I saw the same Harbor patrol for a BUI.

1183
00:36:45,320 --> 00:36:46,320
Oh.

1184
00:36:46,320 --> 00:36:47,320
And a.

1185
00:36:47,320 --> 00:36:48,320
You'll have to tune in and if you haven't looked at it, you'll have to tune in.

1186
00:36:48,320 --> 00:36:53,840
And if you haven't listened to that episode guys, rewind back.

1187
00:36:53,840 --> 00:36:55,400
That is a fun one.

1188
00:36:55,400 --> 00:36:56,840
And a sinking boat.

1189
00:36:56,840 --> 00:36:58,480
I think I did hear that story.

1190
00:36:58,480 --> 00:36:59,480
Possibly.

1191
00:36:59,480 --> 00:37:00,480
But not pod.

1192
00:37:00,480 --> 00:37:01,480
Not pod.

1193
00:37:01,480 --> 00:37:02,480
Not pod.

1194
00:37:02,480 --> 00:37:03,480
Yeah, yeah, okay.

1195
00:37:03,480 --> 00:37:04,480
Yes.

1196
00:37:04,480 --> 00:37:05,480
That wasn't good enough for the pod.

1197
00:37:05,480 --> 00:37:06,480
Oh, it didn't make it.

1198
00:37:06,480 --> 00:37:07,480
No, a boat was sinking.

1199
00:37:07,480 --> 00:37:08,480
We had to call Harbor patrol.

1200
00:37:08,480 --> 00:37:09,480
We pumped the water out.

1201
00:37:09,480 --> 00:37:10,480
That's just.

1202
00:37:10,480 --> 00:37:11,480
It was an off pod story.

1203
00:37:11,480 --> 00:37:12,480
Off the pod.

1204
00:37:12,480 --> 00:37:14,080
And it happened to be the same officers that responded to the BUI.

1205
00:37:14,080 --> 00:37:16,280
Hey guys.

1206
00:37:16,280 --> 00:37:17,280
That's literally what I said.

1207
00:37:17,280 --> 00:37:18,280
Man.

1208
00:37:18,280 --> 00:37:19,280
Hey team.

1209
00:37:19,280 --> 00:37:20,280
Get off the boat.

1210
00:37:20,280 --> 00:37:22,280
Well, I said, oh, hey guys.

1211
00:37:22,280 --> 00:37:23,280
Fancy seeing you here.

1212
00:37:23,280 --> 00:37:24,280
Oh my goodness.

1213
00:37:24,280 --> 00:37:26,440
We're like, oh, this girl.

1214
00:37:26,440 --> 00:37:28,000
Like on the water where they're supposed to be.

1215
00:37:28,000 --> 00:37:29,000
I don't know.

1216
00:37:29,000 --> 00:37:30,000
I love it.

1217
00:37:30,000 --> 00:37:31,000
Any whoosie.

1218
00:37:31,000 --> 00:37:32,000
That's funny.

1219
00:37:32,000 --> 00:37:34,120
What other stories do you have for us?

1220
00:37:34,120 --> 00:37:35,120
Well.

1221
00:37:35,120 --> 00:37:36,120
Do you have something that stabs almost getting stabbed?

1222
00:37:36,120 --> 00:37:39,040
I mean, do you have anything that stops getting stabbed?

1223
00:37:39,040 --> 00:37:40,040
Yes.

1224
00:37:40,040 --> 00:37:44,600
This one's not that crazy because it's just about stealing.

1225
00:37:44,600 --> 00:37:47,840
But this woman had me fooled.

1226
00:37:47,840 --> 00:37:52,920
This was like one of my moments in life where it taught me to trust my gut.

1227
00:37:52,920 --> 00:37:53,920
Always.

1228
00:37:53,920 --> 00:37:55,040
Or just don't trust anybody.

1229
00:37:55,040 --> 00:37:57,600
Or just honestly at this point, don't trust anybody.

1230
00:37:57,600 --> 00:37:58,600
That's my mantra.

1231
00:37:58,600 --> 00:37:59,600
Yeah.

1232
00:37:59,600 --> 00:38:00,600
I'm at that point.

1233
00:38:00,600 --> 00:38:02,160
So I remember it was late at night.

1234
00:38:02,160 --> 00:38:03,400
I was doing a closing shift.

1235
00:38:03,400 --> 00:38:06,520
Of course, you know, when it's 30 minutes to closing, what happens?

1236
00:38:06,520 --> 00:38:07,520
Everyone wants to buy a lipstick.

1237
00:38:07,520 --> 00:38:10,520
Cause that makes so much sense at nine 30 at night.

1238
00:38:10,520 --> 00:38:15,440
And I see this mom come in and she has a cute little girl in the stroller.

1239
00:38:15,440 --> 00:38:16,440
You know, the stroller.

1240
00:38:16,440 --> 00:38:20,080
Not like the super expensive ones, but like the cloth kind.

1241
00:38:20,080 --> 00:38:21,720
I think of like Disneyland strollers.

1242
00:38:21,720 --> 00:38:22,720
Okay.

1243
00:38:22,720 --> 00:38:23,720
So it's like the little canopy over it.

1244
00:38:23,720 --> 00:38:24,720
The what?

1245
00:38:24,720 --> 00:38:27,120
The little sunshade canopy over it.

1246
00:38:27,120 --> 00:38:28,120
It was something like that.

1247
00:38:28,120 --> 00:38:29,120
Like the whole thing is cloth.

1248
00:38:29,120 --> 00:38:30,120
It's got the curved handles.

1249
00:38:30,120 --> 00:38:31,120
Exactly.

1250
00:38:31,120 --> 00:38:34,320
Very like, not like a bougie stroller.

1251
00:38:34,320 --> 00:38:37,880
I imagine a like toddlers doll stroller.

1252
00:38:37,880 --> 00:38:38,880
Yes.

1253
00:38:38,880 --> 00:38:39,880
Extra large.

1254
00:38:39,880 --> 00:38:40,880
Exactly.

1255
00:38:40,880 --> 00:38:41,880
That's what it is.

1256
00:38:41,880 --> 00:38:43,060
That's what it is though.

1257
00:38:43,060 --> 00:38:45,500
So she walks in and I immediately greet her.

1258
00:38:45,500 --> 00:38:46,960
She says she needs help with skincare.

1259
00:38:46,960 --> 00:38:49,640
For me, I'm like, Oh yeah, that's my favorite thing to talk about.

1260
00:38:49,640 --> 00:38:52,760
And I was telling her about all my favorite masks and she's like, Oh, I'll have this and

1261
00:38:52,760 --> 00:38:53,760
this.

1262
00:38:53,760 --> 00:38:56,240
And so I gave her a basket, you know, the little, the baskets they have.

1263
00:38:56,240 --> 00:38:59,080
So I start filling it up with everything she wants.

1264
00:38:59,080 --> 00:39:03,360
And you know, I was built in a pretty decent sized basket of skincare.

1265
00:39:03,360 --> 00:39:05,160
And then she, especially skincare is not cheap.

1266
00:39:05,160 --> 00:39:06,880
No, it's like a hundred dollars a pop.

1267
00:39:06,880 --> 00:39:09,000
So I'm just filling this basket.

1268
00:39:09,000 --> 00:39:11,320
And again, we were super, super busy.

1269
00:39:11,320 --> 00:39:12,840
And so I had to engage with other guests.

1270
00:39:12,840 --> 00:39:14,120
I would check in on her.

1271
00:39:14,120 --> 00:39:17,000
Everything was still in the basket because I didn't have any like hunched that anything

1272
00:39:17,000 --> 00:39:18,480
weird was going on.

1273
00:39:18,480 --> 00:39:23,560
And so then I look back and there's only one item in the basket.

1274
00:39:23,560 --> 00:39:25,560
Wait, where did it go?

1275
00:39:25,560 --> 00:39:26,560
Where did it go?

1276
00:39:26,560 --> 00:39:31,760
When I say, Oh, you guys, my blood was boiling because no one steals on my watch.

1277
00:39:31,760 --> 00:39:32,760
Oh my God.

1278
00:39:32,760 --> 00:39:33,760
Did you call it out?

1279
00:39:33,760 --> 00:39:36,880
Oh, before I called it out, you know, I of course followed policy.

1280
00:39:36,880 --> 00:39:41,200
I remember I grabbed an empty basket and I was like, Hey, did you want a, another basket

1281
00:39:41,200 --> 00:39:42,880
for that glam glow mask?

1282
00:39:42,880 --> 00:39:46,520
You know, I commented on the product that she had and she was like, Oh no, no, I'm okay.

1283
00:39:46,520 --> 00:39:47,520
I was like, okay.

1284
00:39:47,520 --> 00:39:48,720
So I remember I had my coworker.

1285
00:39:48,720 --> 00:39:50,080
I was like, you know, went over the mic.

1286
00:39:50,080 --> 00:39:51,440
I was like, watch her.

1287
00:39:51,440 --> 00:39:54,600
Do not let her leave this building.

1288
00:39:54,600 --> 00:39:56,760
And I was like, do whatever you can to make her stay in the building.

1289
00:39:56,760 --> 00:39:59,520
I was like, I don't care if there's, if there's a line at the register, I don't care if people

1290
00:39:59,520 --> 00:40:00,520
need help.

1291
00:40:00,520 --> 00:40:01,520
Don't take your eyes off of her.

1292
00:40:01,520 --> 00:40:02,520
She's like, I got it.

1293
00:40:02,520 --> 00:40:03,520
I was like, okay.

1294
00:40:03,520 --> 00:40:05,040
So I ran to the back to check the cameras.

1295
00:40:05,040 --> 00:40:09,000
Of course our camera systems are awful and it takes effort, you know, to find it.

1296
00:40:09,000 --> 00:40:12,240
So lo and behold, I find her telling her daughter.

1297
00:40:12,240 --> 00:40:15,480
I mean, her daughter was probably three years old.

1298
00:40:15,480 --> 00:40:20,200
She like pushed her daughter to lean forward like this and stuffed thousands and thousands

1299
00:40:20,200 --> 00:40:22,840
of dollars behind her daughter's back.

1300
00:40:22,840 --> 00:40:26,640
And then like had her daughter lean back and put a blanket over her.

1301
00:40:26,640 --> 00:40:31,320
And she also had like, you know, the one of those carrier things in front and just stuffed

1302
00:40:31,320 --> 00:40:33,880
and stuffed so much product.

1303
00:40:33,880 --> 00:40:34,880
That's insane.

1304
00:40:34,880 --> 00:40:39,000
But I immediately, as soon as I saw her put one thing in behind her daughter, I was in,

1305
00:40:39,000 --> 00:40:40,640
I was like, girl, I got you.

1306
00:40:40,640 --> 00:40:41,640
So what do you do?

1307
00:40:41,640 --> 00:40:42,640
I'm gonna call 911 right now.

1308
00:40:42,640 --> 00:40:43,640
And I cussed her out.

1309
00:40:43,640 --> 00:40:44,640
I'm not going to say that.

1310
00:40:44,640 --> 00:40:46,720
All the things I said, but I was like, I have you on camera and I'm going to call 911 and

1311
00:40:46,720 --> 00:40:48,440
you will be arrested for a felony.

1312
00:40:48,440 --> 00:40:50,400
Girl, like essentially grand theft.

1313
00:40:50,400 --> 00:40:52,760
Because of the amount of product.

1314
00:40:52,760 --> 00:40:53,800
So much product.

1315
00:40:53,800 --> 00:40:56,320
And so she immediately started to run out with the stroller.

1316
00:40:56,320 --> 00:41:01,120
And I obviously wasn't going to get physical or anything, but I ran out and I stood in

1317
00:41:01,120 --> 00:41:03,560
front of her and I was like, don't you dare leave this building.

1318
00:41:03,560 --> 00:41:04,560
The cops are on their way.

1319
00:41:04,560 --> 00:41:06,760
So I called 911 in front of her.

1320
00:41:06,760 --> 00:41:09,560
She exits the building in tears, crying.

1321
00:41:09,560 --> 00:41:10,560
Good.

1322
00:41:10,560 --> 00:41:14,720
I find you guys, Ally is like five four at best.

1323
00:41:14,720 --> 00:41:15,720
Tiny.

1324
00:41:15,720 --> 00:41:16,720
Five two.

1325
00:41:16,720 --> 00:41:17,720
I'm five two.

1326
00:41:17,720 --> 00:41:19,840
Five four with my heels.

1327
00:41:19,840 --> 00:41:24,440
So I imagine you in like Superman pose being like, I'm stopping you.

1328
00:41:24,440 --> 00:41:26,880
I was at HBIC.

1329
00:41:26,880 --> 00:41:29,320
I am definitely the head bitch in charge at work.

1330
00:41:29,320 --> 00:41:33,400
And I was just on fire.

1331
00:41:33,400 --> 00:41:34,800
And you got her to give the stuff back.

1332
00:41:34,800 --> 00:41:36,240
She gave me everything back.

1333
00:41:36,240 --> 00:41:37,240
Everything back.

1334
00:41:37,240 --> 00:41:40,140
Well, you were so intimidating.

1335
00:41:40,140 --> 00:41:42,240
She gave you everything back trying to avoid a felony.

1336
00:41:42,240 --> 00:41:43,240
100 percent.

1337
00:41:43,240 --> 00:41:44,240
Oh yeah, she knew.

1338
00:41:44,240 --> 00:41:46,600
And I was like, if you ever come back, you're getting arrested.

1339
00:41:46,600 --> 00:41:48,240
And I never saw her again.

1340
00:41:48,240 --> 00:41:51,400
And I remember I ranked everything up and it was like over $5,000.

1341
00:41:51,400 --> 00:41:57,320
She had, she, the thing is, is like, she started to steal before I even engaged with her.

1342
00:41:57,320 --> 00:41:59,200
Like she had makeup, she had perfume.

1343
00:41:59,200 --> 00:42:02,240
Perfume can be like 150 a pop.

1344
00:42:02,240 --> 00:42:03,240
Oh yeah.

1345
00:42:03,240 --> 00:42:05,240
I mean, she had so much stuff.

1346
00:42:05,240 --> 00:42:09,040
And the thing is like, I had a gut feeling when I remember when I looked back and I was

1347
00:42:09,040 --> 00:42:11,200
like, uh-uh, something's wrong.

1348
00:42:11,200 --> 00:42:12,800
That was one of the worst times.

1349
00:42:12,800 --> 00:42:13,800
Did you get employee of the month?

1350
00:42:13,800 --> 00:42:14,800
Cause you should have.

1351
00:42:14,800 --> 00:42:15,800
No.

1352
00:42:15,800 --> 00:42:17,320
Did you get any free product?

1353
00:42:17,320 --> 00:42:18,320
Got nothing.

1354
00:42:18,320 --> 00:42:22,000
No good deed goes unpunished.

1355
00:42:22,000 --> 00:42:23,000
I know.

1356
00:42:23,000 --> 00:42:24,000
That's all right though.

1357
00:42:24,000 --> 00:42:25,000
That's so wild.

1358
00:42:25,000 --> 00:42:26,000
I will.

1359
00:42:26,000 --> 00:42:27,000
I remember that one like it was yesterday.

1360
00:42:27,000 --> 00:42:28,000
Oh my gosh.

1361
00:42:28,000 --> 00:42:30,320
Well, you saved the company thousands of dollars.

1362
00:42:30,320 --> 00:42:31,320
Exactly.

1363
00:42:31,320 --> 00:42:32,320
Thousands.

1364
00:42:32,320 --> 00:42:37,920
I mean, I remember I took a picture of all of, I took a picture of all the stuff at the

1365
00:42:37,920 --> 00:42:42,760
register and I send it to my LP and I was like, I just saved our district like X amount

1366
00:42:42,760 --> 00:42:43,760
of thousands of dollars.

1367
00:42:43,760 --> 00:42:47,920
Like, yeah, well, I mean, yes, they shouted me out for like the district call or whatever,

1368
00:42:47,920 --> 00:42:49,320
but like it was a crazy save.

1369
00:42:49,320 --> 00:42:51,000
Wait, can you define LP?

1370
00:42:51,000 --> 00:42:52,000
Lost prevention.

1371
00:42:52,000 --> 00:42:53,480
Ooh, I love that.

1372
00:42:53,480 --> 00:42:54,480
Yes.

1373
00:42:54,480 --> 00:42:55,480
Me and loss prevention.

1374
00:42:55,480 --> 00:42:56,480
Very, very close.

1375
00:42:56,480 --> 00:43:00,480
I was like the little detective cause I like, I loved accusing people of stealing.

1376
00:43:00,480 --> 00:43:02,200
I would, I'd get like a rise out of that.

1377
00:43:02,200 --> 00:43:05,440
The hotels, we just have like a little gift shop market and when I would catch people,

1378
00:43:05,440 --> 00:43:06,440
it is so satisfying.

1379
00:43:06,440 --> 00:43:08,520
I swear I got off on it.

1380
00:43:08,520 --> 00:43:09,520
I feel the same.

1381
00:43:09,520 --> 00:43:12,960
It is so satisfying to know that you saw someone steal.

1382
00:43:12,960 --> 00:43:13,960
Yeah.

1383
00:43:13,960 --> 00:43:16,160
But like it's best when you have them on camera.

1384
00:43:16,160 --> 00:43:19,120
Wait, kind of along those lines of the, on the camera thing.

1385
00:43:19,120 --> 00:43:22,160
I kind of just want to do a quick shout out PSA for people.

1386
00:43:22,160 --> 00:43:25,640
You guys, not you guys, but just people in general, you should know.

1387
00:43:25,640 --> 00:43:28,840
And if you don't, I hope you learn you're almost always on camera.

1388
00:43:28,840 --> 00:43:29,840
Oh, for sure.

1389
00:43:29,840 --> 00:43:32,520
Just cause you don't see a camera doesn't mean it's not there.

1390
00:43:32,520 --> 00:43:35,400
This includes in parking garages.

1391
00:43:35,400 --> 00:43:38,320
I don't know why people think there's not cameras in there.

1392
00:43:38,320 --> 00:43:39,320
There is.

1393
00:43:39,320 --> 00:43:44,200
And just in the last month, I think there's been at least three reported cases of guests

1394
00:43:44,200 --> 00:43:48,160
accidentally or, you know, it's not probably intentional with damaging other cars.

1395
00:43:48,160 --> 00:43:49,160
Oh, for sure.

1396
00:43:49,160 --> 00:43:50,360
And then just leaving.

1397
00:43:50,360 --> 00:43:54,320
And on all those cases, the people obviously open a report with the police officers.

1398
00:43:54,320 --> 00:43:57,620
They obviously asked for the cameras and your license plate is there.

1399
00:43:57,620 --> 00:43:58,620
And then you get hit.

1400
00:43:58,620 --> 00:44:02,520
I think you get like a hit and run or something like that, but there's been three this month.

1401
00:44:02,520 --> 00:44:07,120
Does it only come in effect when you get pulled over or do you get like some notice?

1402
00:44:07,120 --> 00:44:08,640
Yeah, like how do they find you?

1403
00:44:08,640 --> 00:44:11,480
I don't know, but they had this one.

1404
00:44:11,480 --> 00:44:13,040
Do you know?

1405
00:44:13,040 --> 00:44:14,040
Do they go find you?

1406
00:44:14,040 --> 00:44:16,640
No, I think the police are doing more important things.

1407
00:44:16,640 --> 00:44:21,360
I think next time they like pull you over, they might, it just might be like on your

1408
00:44:21,360 --> 00:44:22,360
record or something.

1409
00:44:22,360 --> 00:44:26,680
I don't know, but this person, at least this last one I dealt with, this lady was backing

1410
00:44:26,680 --> 00:44:31,040
out and she nailed this beautiful black Tesla.

1411
00:44:31,040 --> 00:44:32,040
Oh no.

1412
00:44:32,040 --> 00:44:33,880
And then like you see both cars jolt.

1413
00:44:33,880 --> 00:44:37,960
You see her get out, look, and then you see her get back in the car, leave and exit.

1414
00:44:37,960 --> 00:44:40,960
So she's on camera, her car's on camera, her license plate's on camera.

1415
00:44:40,960 --> 00:44:41,960
That's bad.

1416
00:44:41,960 --> 00:44:42,960
The police go and get the footage.

1417
00:44:42,960 --> 00:44:45,440
It's like, yeah, like, yeah, open and shut.

1418
00:44:45,440 --> 00:44:47,600
They don't even need your security camera.

1419
00:44:47,600 --> 00:44:49,000
They got the Tesla's video.

1420
00:44:49,000 --> 00:44:50,000
That's so true.

1421
00:44:50,000 --> 00:44:51,360
Those cars are so smart.

1422
00:44:51,360 --> 00:44:52,360
Tesla's record everything.

1423
00:44:52,360 --> 00:44:56,480
Well, I mean, you can set it up to record everything like sentry mode or something like

1424
00:44:56,480 --> 00:44:58,200
that back away from the vehicle.

1425
00:44:58,200 --> 00:45:01,640
Have you ever had a car do that to you when you're just like walking in a parking lot

1426
00:45:01,640 --> 00:45:02,640
and you're like, what the hell?

1427
00:45:02,640 --> 00:45:04,720
There's a lot of stuff recorded in parking garages.

1428
00:45:04,720 --> 00:45:05,720
Yeah.

1429
00:45:05,720 --> 00:45:08,440
For the listeners, I would assume you are on camera.

1430
00:45:08,440 --> 00:45:11,760
Any retail parking garage, hotel?

1431
00:45:11,760 --> 00:45:13,840
Just be a decent human being and know you're being watched.

1432
00:45:13,840 --> 00:45:14,840
Okay.

1433
00:45:14,840 --> 00:45:16,560
Any other venues that you can think of?

1434
00:45:16,560 --> 00:45:17,560
Everywhere.

1435
00:45:17,560 --> 00:45:18,560
Literally everywhere.

1436
00:45:18,560 --> 00:45:19,560
Nowadays?

1437
00:45:19,560 --> 00:45:20,560
Oh, being watched?

1438
00:45:20,560 --> 00:45:21,560
Yeah.

1439
00:45:21,560 --> 00:45:22,560
Everywhere.

1440
00:45:22,560 --> 00:45:23,560
Being on camera.

1441
00:45:23,560 --> 00:45:24,560
Yeah, everywhere.

1442
00:45:24,560 --> 00:45:25,800
It's crazy because like in retail, I mean, I'm sure this is all could be in hotels too,

1443
00:45:25,800 --> 00:45:28,200
but we have so many pinhole cameras.

1444
00:45:28,200 --> 00:45:29,200
What is that?

1445
00:45:29,200 --> 00:45:30,200
It's literally like.

1446
00:45:30,200 --> 00:45:31,200
Like nanny cams.

1447
00:45:31,200 --> 00:45:32,880
You can't tell that it's an actual camera.

1448
00:45:32,880 --> 00:45:34,160
You cannot tell.

1449
00:45:34,160 --> 00:45:35,760
We would have cameras everywhere.

1450
00:45:35,760 --> 00:45:38,160
It's interesting.

1451
00:45:38,160 --> 00:45:40,040
Like on the makeup stands and stuff?

1452
00:45:40,040 --> 00:45:41,040
Yes.

1453
00:45:41,040 --> 00:45:45,000
Like there'd be times a guest is thinking that they're looking at product, but there's

1454
00:45:45,000 --> 00:45:47,120
a camera like right above it.

1455
00:45:47,120 --> 00:45:48,840
So it looks like they're looking in the camera.

1456
00:45:48,840 --> 00:45:49,840
It's pretty crazy.

1457
00:45:49,840 --> 00:45:50,840
Wow.

1458
00:45:50,840 --> 00:45:54,320
Well, and a lot of places when you're doing self checkout, that camera freaks me out.

1459
00:45:54,320 --> 00:45:55,320
I hate that camera.

1460
00:45:55,320 --> 00:45:57,480
Oh, I always fix my hair and then like.

1461
00:45:57,480 --> 00:46:01,880
Even the camera getting in here in the little screen where you press the card.

1462
00:46:01,880 --> 00:46:02,880
Oh yeah.

1463
00:46:02,880 --> 00:46:03,880
I was like.

1464
00:46:03,880 --> 00:46:04,880
That freaks me out too.

1465
00:46:04,880 --> 00:46:05,880
I was a little freaked out.

1466
00:46:05,880 --> 00:46:06,880
I don't like those cameras.

1467
00:46:06,880 --> 00:46:07,880
Well, it's funny.

1468
00:46:07,880 --> 00:46:08,880
Yeah.

1469
00:46:08,880 --> 00:46:13,240
But hey, on a more podcast note, do you have one more story for us?

1470
00:46:13,240 --> 00:46:15,680
I mean, yeah, this is like one of my last retail stories.

1471
00:46:15,680 --> 00:46:16,680
All right.

1472
00:46:16,680 --> 00:46:17,680
So Ali, take us home.

1473
00:46:17,680 --> 00:46:19,440
I just don't know if it's appropriate.

1474
00:46:19,440 --> 00:46:20,440
Just do it.

1475
00:46:20,440 --> 00:46:21,440
You know what?

1476
00:46:21,440 --> 00:46:24,520
If you have to worry that it's not appropriate, it is a perfect story for the show.

1477
00:46:24,520 --> 00:46:33,880
No, no, no, we have literally Googled sex toys during this podcast and described them.

1478
00:46:33,880 --> 00:46:34,880
In detail.

1479
00:46:34,880 --> 00:46:35,880
Yes.

1480
00:46:35,880 --> 00:46:36,880
So what was that called?

1481
00:46:36,880 --> 00:46:38,360
Oh, the octopus arm.

1482
00:46:38,360 --> 00:46:39,360
Yeah.

1483
00:46:39,360 --> 00:46:40,400
What is that?

1484
00:46:40,400 --> 00:46:41,440
You don't want to know.

1485
00:46:41,440 --> 00:46:42,680
You just need to turn on the podcast.

1486
00:46:42,680 --> 00:46:44,240
Should I know what that is?

1487
00:46:44,240 --> 00:46:46,120
Episode after episode, just play.

1488
00:46:46,120 --> 00:46:48,380
So my last story.

1489
00:46:48,380 --> 00:46:50,200
We hired this girl.

1490
00:46:50,200 --> 00:46:52,240
Let's call her Pam.

1491
00:46:52,240 --> 00:46:54,240
She was early twenties.

1492
00:46:54,240 --> 00:46:55,240
Is this an employee?

1493
00:46:55,240 --> 00:46:56,240
This is an employee.

1494
00:46:56,240 --> 00:46:58,520
And at this point I was a store manager.

1495
00:46:58,520 --> 00:46:59,760
Okay, nice.

1496
00:46:59,760 --> 00:47:04,040
Hired her on and she was running for mayor.

1497
00:47:04,040 --> 00:47:05,040
Of the town?

1498
00:47:05,040 --> 00:47:06,040
Yes.

1499
00:47:06,040 --> 00:47:10,640
Of not like my hometown, but the neighboring town.

1500
00:47:10,640 --> 00:47:14,280
And I remember I was driving and I see her face on this billboard.

1501
00:47:14,280 --> 00:47:16,360
This is like right after I hired her.

1502
00:47:16,360 --> 00:47:18,460
Obviously, no judgment.

1503
00:47:18,460 --> 00:47:21,840
But that was kind of random because she was like so young.

1504
00:47:21,840 --> 00:47:23,440
And paying for billboards.

1505
00:47:23,440 --> 00:47:25,600
And working at a beauty store.

1506
00:47:25,600 --> 00:47:26,600
That's my thing.

1507
00:47:26,600 --> 00:47:27,600
I'm like, you're working at a beauty store.

1508
00:47:27,600 --> 00:47:28,600
Obviously you're into politics.

1509
00:47:28,600 --> 00:47:29,900
I shouldn't need you to be doing that, but whatever.

1510
00:47:29,900 --> 00:47:31,200
Good campaign, I guess.

1511
00:47:31,200 --> 00:47:32,200
Yes.

1512
00:47:32,200 --> 00:47:36,600
So she came into work and she was super cool, chill.

1513
00:47:36,600 --> 00:47:38,560
I had no issues with her at first.

1514
00:47:38,560 --> 00:47:42,480
She worked for us for about a year and a half and everything was fine.

1515
00:47:42,480 --> 00:47:46,600
And I remember we had a visit from our DM.

1516
00:47:46,600 --> 00:47:47,600
District manager.

1517
00:47:47,600 --> 00:47:48,600
Our district manager.

1518
00:47:48,600 --> 00:47:49,600
And those are a big deal.

1519
00:47:49,600 --> 00:47:50,600
Those could be full days.

1520
00:47:50,600 --> 00:47:51,680
Very, very big day.

1521
00:47:51,680 --> 00:47:53,840
And so I remember she went to my district manager.

1522
00:47:53,840 --> 00:47:55,720
She said, Ali is really racist.

1523
00:47:55,720 --> 00:47:58,480
So my DM pulled me after the visit and everything.

1524
00:47:58,480 --> 00:48:01,560
And so I asked my DM, I was like, did she give examples?

1525
00:48:01,560 --> 00:48:04,680
I was like, I can share with you all of our text messages.

1526
00:48:04,680 --> 00:48:08,520
I can give you every conversation we have ever had.

1527
00:48:08,520 --> 00:48:10,640
I don't know where this was coming from.

1528
00:48:10,640 --> 00:48:16,000
So that was my first red flag of things going downhill.

1529
00:48:16,000 --> 00:48:21,160
And then I started helping out another store in the Bay Area.

1530
00:48:21,160 --> 00:48:24,320
Another partner of mine came in and oversaw the store I was at.

1531
00:48:24,320 --> 00:48:25,920
The exact same thing happened.

1532
00:48:25,920 --> 00:48:26,920
No way.

1533
00:48:26,920 --> 00:48:27,920
Yes.

1534
00:48:27,920 --> 00:48:30,400
Where Pam called the store manager racist.

1535
00:48:30,400 --> 00:48:33,160
And the store manager texted me and was like, what's going on?

1536
00:48:33,160 --> 00:48:35,520
And I was like, dude, she did the same thing to me.

1537
00:48:35,520 --> 00:48:36,920
I don't know what's going on.

1538
00:48:36,920 --> 00:48:40,400
I've never said anything or done anything wrong.

1539
00:48:40,400 --> 00:48:42,680
Well, at this point, it's developing a pattern.

1540
00:48:42,680 --> 00:48:43,680
For sure.

1541
00:48:43,680 --> 00:48:47,360
So then I knew it wasn't me, the company I was working for.

1542
00:48:47,360 --> 00:48:52,560
They decided to do a closed door training on DEI.

1543
00:48:52,560 --> 00:48:54,880
So like diversity, equity, and inclusion.

1544
00:48:54,880 --> 00:48:58,280
So we closed our doors for two hours and we did a whole train on it.

1545
00:48:58,280 --> 00:49:00,480
I was like, so excited, so happy we were doing this.

1546
00:49:00,480 --> 00:49:04,040
Well, I know you're a big proponent of that training to this day.

1547
00:49:04,040 --> 00:49:05,040
I am.

1548
00:49:05,040 --> 00:49:08,920
And I'm actually, it's funny because I don't know if you remember last company I was working

1549
00:49:08,920 --> 00:49:09,920
at.

1550
00:49:09,920 --> 00:49:10,920
I remember you were trying so hard to get that training in there.

1551
00:49:10,920 --> 00:49:11,920
Yes.

1552
00:49:11,920 --> 00:49:14,240
And I'm actually hopefully bringing them onto the company now.

1553
00:49:14,240 --> 00:49:15,240
That's awesome.

1554
00:49:15,240 --> 00:49:16,240
Really, really happy.

1555
00:49:16,240 --> 00:49:17,240
That's amazing.

1556
00:49:17,240 --> 00:49:18,240
I'm like, you guys know I'm like all about that.

1557
00:49:18,240 --> 00:49:21,920
I remember how pissed you were that they would not take on this training at the last property.

1558
00:49:21,920 --> 00:49:23,960
Very, very, very mad.

1559
00:49:23,960 --> 00:49:31,320
And so Pam got upset that we were closing our doors doing this training and it was the

1560
00:49:31,320 --> 00:49:32,480
entire company.

1561
00:49:32,480 --> 00:49:34,920
I mean, over like 500 stores doing this.

1562
00:49:34,920 --> 00:49:37,600
It was mandated by the corporation.

1563
00:49:37,600 --> 00:49:40,500
And so again, like I'm getting told to do this.

1564
00:49:40,500 --> 00:49:42,800
So that was like the beginning of the red flags.

1565
00:49:42,800 --> 00:49:47,640
And so then I'll call her Shawna, she was our cash register lead.

1566
00:49:47,640 --> 00:49:51,080
She was like, Hey, have you seen Pam's Instagram?

1567
00:49:51,080 --> 00:49:52,080
Oh no.

1568
00:49:52,080 --> 00:49:54,360
And I was like, Oh yeah, it's like totally fine.

1569
00:49:54,360 --> 00:49:57,200
Cause I was friends with her on Instagram and it was her and her daughter.

1570
00:49:57,200 --> 00:49:58,200
Everything seemed fine.

1571
00:49:58,200 --> 00:50:00,520
It was like selfies like with her daughter and everything was fine.

1572
00:50:00,520 --> 00:50:02,520
And so I showed her, I was like, what are you talking about?

1573
00:50:02,520 --> 00:50:03,520
Everything looks okay.

1574
00:50:03,520 --> 00:50:04,920
And she's like, no, she has another Instagram.

1575
00:50:04,920 --> 00:50:05,920
What?

1576
00:50:05,920 --> 00:50:06,920
Oh, yes.

1577
00:50:06,920 --> 00:50:09,920
And I was like, girl, show me.

1578
00:50:09,920 --> 00:50:12,240
You know, I want to see the Instagram.

1579
00:50:12,240 --> 00:50:16,600
So essentially she was like a witch selling potions.

1580
00:50:16,600 --> 00:50:17,600
Okay.

1581
00:50:17,600 --> 00:50:18,600
You're joking.

1582
00:50:18,600 --> 00:50:19,600
I'm not you guys.

1583
00:50:19,600 --> 00:50:20,600
Anne's running for mayor.

1584
00:50:20,600 --> 00:50:21,600
Yes.

1585
00:50:21,600 --> 00:50:22,600
Anne running for mayor.

1586
00:50:22,600 --> 00:50:26,840
It sounds like a basket case and accusing multiple people of being racist.

1587
00:50:26,840 --> 00:50:27,840
Yeah.

1588
00:50:27,840 --> 00:50:28,840
Like I know her.

1589
00:50:28,840 --> 00:50:31,760
I could probably find her after I'll show you guys.

1590
00:50:31,760 --> 00:50:32,760
Oh my gosh.

1591
00:50:32,760 --> 00:50:37,240
So she had the other Instagram and at the time it was, um, it was public.

1592
00:50:37,240 --> 00:50:41,080
So obviously I creep, you know, what does one do?

1593
00:50:41,080 --> 00:50:42,680
I hope you took some screenshots.

1594
00:50:42,680 --> 00:50:44,160
Oh, I took every screen.

1595
00:50:44,160 --> 00:50:45,680
I screen shot everything.

1596
00:50:45,680 --> 00:50:49,400
So she had like roll on mixtures of oils.

1597
00:50:49,400 --> 00:50:51,940
What were like, what were the mixtures for?

1598
00:50:51,940 --> 00:50:53,680
One of them was to bring you money.

1599
00:50:53,680 --> 00:50:56,440
And it was like a bunch of snake oil.

1600
00:50:56,440 --> 00:50:57,440
Got it.

1601
00:50:57,440 --> 00:50:58,440
Yeah.

1602
00:50:58,440 --> 00:50:59,440
Scammer.

1603
00:50:59,440 --> 00:51:00,440
Yep.

1604
00:51:00,440 --> 00:51:01,440
Gypsy.

1605
00:51:01,440 --> 00:51:03,280
So one of them was, yeah, to bring you money.

1606
00:51:03,280 --> 00:51:06,160
Another one was to bring you love.

1607
00:51:06,160 --> 00:51:07,420
Exactly.

1608
00:51:07,420 --> 00:51:08,960
To bring you love.

1609
00:51:08,960 --> 00:51:13,280
One was something like if you hit your bosses or something, which I obviously thought was

1610
00:51:13,280 --> 00:51:14,280
funny.

1611
00:51:14,280 --> 00:51:17,840
It was something to like, I hate my, if you hit your bosses or if you want to get a promotion,

1612
00:51:17,840 --> 00:51:19,520
some of them were so stupid.

1613
00:51:19,520 --> 00:51:20,520
So so stupid.

1614
00:51:20,520 --> 00:51:25,760
And so I remember she was selling them for like $14 and my coworker was saying that she

1615
00:51:25,760 --> 00:51:27,760
was like promoting at work and everything.

1616
00:51:27,760 --> 00:51:29,560
I was like, no, no, no.

1617
00:51:29,560 --> 00:51:31,200
Like we're not about that.

1618
00:51:31,200 --> 00:51:33,640
And so then from there she had another Instagram.

1619
00:51:33,640 --> 00:51:34,640
A third Instagram.

1620
00:51:34,640 --> 00:51:35,640
How do you keep track?

1621
00:51:35,640 --> 00:51:36,640
I don't know.

1622
00:51:36,640 --> 00:51:37,760
A lot of personalities.

1623
00:51:37,760 --> 00:51:39,120
I feel like crazy.

1624
00:51:39,120 --> 00:51:40,840
I get all the time.

1625
00:51:40,840 --> 00:51:47,760
This third one was a kind of like OnlyFans before OnlyFans was a thing.

1626
00:51:47,760 --> 00:51:50,400
So I saw everything on Instagram.

1627
00:51:50,400 --> 00:51:51,400
Was it public?

1628
00:51:51,400 --> 00:51:52,400
No, it wasn't.

1629
00:51:52,400 --> 00:51:55,840
But my coworkers would let me look at it because they were like friends with her on that, which

1630
00:51:55,840 --> 00:51:56,840
makes no sense.

1631
00:51:56,840 --> 00:51:57,840
I mean, obviously something wrong.

1632
00:51:57,840 --> 00:51:58,840
All the privates?

1633
00:51:58,840 --> 00:51:59,840
Yeah.

1634
00:51:59,840 --> 00:52:03,800
Definitely like I saw everything.

1635
00:52:03,800 --> 00:52:06,360
It was a full frontal not close up.

1636
00:52:06,360 --> 00:52:08,480
I mean, I saw everything.

1637
00:52:08,480 --> 00:52:09,800
Is that a good way of putting it?

1638
00:52:09,800 --> 00:52:12,320
But the one that sticks in my head.

1639
00:52:12,320 --> 00:52:15,800
And again, this is probably a kink, but it's just not mine.

1640
00:52:15,800 --> 00:52:17,600
The photo that sticks in your head?

1641
00:52:17,600 --> 00:52:18,600
Yes.

1642
00:52:18,600 --> 00:52:19,600
Okay.

1643
00:52:19,600 --> 00:52:24,400
She was just like this with a gallon of milk all over her naked body.

1644
00:52:24,400 --> 00:52:25,400
Okay.

1645
00:52:25,400 --> 00:52:26,400
So pouring milk.

1646
00:52:26,400 --> 00:52:27,400
Pouring milk.

1647
00:52:27,400 --> 00:52:28,400
I just was like, okay.

1648
00:52:28,400 --> 00:52:29,400
What?

1649
00:52:29,400 --> 00:52:30,400
Was it an ad for got milk?

1650
00:52:30,400 --> 00:52:31,400
Okay.

1651
00:52:31,400 --> 00:52:34,860
That's the thing is it totally looked like that.

1652
00:52:34,860 --> 00:52:37,960
My whole team saw this.

1653
00:52:37,960 --> 00:52:39,640
How do I rectify that?

1654
00:52:39,640 --> 00:52:41,880
Everyone's seen all of you.

1655
00:52:41,880 --> 00:52:43,900
Also it's like it's off the clock.

1656
00:52:43,900 --> 00:52:46,360
It's your own personal social media.

1657
00:52:46,360 --> 00:52:49,560
And she was friends with everyone at the same level.

1658
00:52:49,560 --> 00:52:53,720
We obviously try not for managers to be friends with hourly employees or whatever, but it

1659
00:52:53,720 --> 00:52:54,720
was really, really weird.

1660
00:52:54,720 --> 00:52:55,720
And she's running for mayor.

1661
00:52:55,720 --> 00:52:56,720
And she's running for mayor.

1662
00:52:56,720 --> 00:52:57,720
And then also-

1663
00:52:57,720 --> 00:52:58,720
You're stuck on them.

1664
00:52:58,720 --> 00:52:59,720
I am.

1665
00:52:59,720 --> 00:53:00,720
Exactly.

1666
00:53:00,720 --> 00:53:06,440
So then she started to post her services online.

1667
00:53:06,440 --> 00:53:07,440
What?

1668
00:53:07,440 --> 00:53:08,440
What kind of services?

1669
00:53:08,440 --> 00:53:09,440
Got everything.

1670
00:53:09,440 --> 00:53:10,440
Underground.

1671
00:53:10,440 --> 00:53:12,560
No, it's like got milk.

1672
00:53:12,560 --> 00:53:14,840
Like picking out sex, everything.

1673
00:53:14,840 --> 00:53:15,840
She charged?

1674
00:53:15,840 --> 00:53:16,840
Yes.

1675
00:53:16,840 --> 00:53:17,840
Charged for sex.

1676
00:53:17,840 --> 00:53:18,840
Wait, wait, wait.

1677
00:53:18,840 --> 00:53:19,840
She had her pricing?

1678
00:53:19,840 --> 00:53:20,840
Yes.

1679
00:53:20,840 --> 00:53:21,840
Public.

1680
00:53:21,840 --> 00:53:22,840
Yes.

1681
00:53:22,840 --> 00:53:23,840
Everything.

1682
00:53:23,840 --> 00:53:24,840
This one was private.

1683
00:53:24,840 --> 00:53:25,840
No, she would try to get as many followers as she could.

1684
00:53:25,840 --> 00:53:27,840
So when she was working in the store-

1685
00:53:27,840 --> 00:53:28,840
Oh my God.

1686
00:53:28,840 --> 00:53:29,840
Follow my Instagram.

1687
00:53:29,840 --> 00:53:32,880
Yes, she would try to get everyone to follow her Instagram.

1688
00:53:32,880 --> 00:53:33,880
Which one?

1689
00:53:33,880 --> 00:53:35,640
Her regular one, her regular one.

1690
00:53:35,640 --> 00:53:36,880
Because she was running for mayor.

1691
00:53:36,880 --> 00:53:38,840
And so she put her mayor stuff on that one.

1692
00:53:38,840 --> 00:53:39,840
Oh my God.

1693
00:53:39,840 --> 00:53:40,840
It was juicy.

1694
00:53:40,840 --> 00:53:43,360
But of fellow employees or customers?

1695
00:53:43,360 --> 00:53:44,360
Customers.

1696
00:53:44,360 --> 00:53:45,360
Oh no.

1697
00:53:45,360 --> 00:53:46,600
Oh no, I put a stop to that.

1698
00:53:46,600 --> 00:53:50,000
Hey Pam, like you are employed with us.

1699
00:53:50,000 --> 00:53:51,000
You're on the clock.

1700
00:53:51,000 --> 00:53:53,000
That'd be some sort of policy.

1701
00:53:53,000 --> 00:53:54,000
Yeah, keep it separate.

1702
00:53:54,000 --> 00:53:55,000
Oh my God.

1703
00:53:55,000 --> 00:53:59,480
But I remember there was an article that came out because there was drama when she was running

1704
00:53:59,480 --> 00:54:00,480
for mayor.

1705
00:54:00,480 --> 00:54:03,120
Because there was a custody issue with her and her ex-husband.

1706
00:54:03,120 --> 00:54:04,120
Spicy.

1707
00:54:04,120 --> 00:54:06,400
It was just a mess.

1708
00:54:06,400 --> 00:54:07,400
So eventually-

1709
00:54:07,400 --> 00:54:08,400
Wait, pause.

1710
00:54:08,400 --> 00:54:09,400
Oh yeah.

1711
00:54:09,400 --> 00:54:10,400
Was she a good employee?

1712
00:54:10,400 --> 00:54:11,800
She actually was.

1713
00:54:11,800 --> 00:54:13,800
Other than like sharing inappropriate-

1714
00:54:13,800 --> 00:54:14,800
Yes.

1715
00:54:14,800 --> 00:54:16,440
So I mean, she always got shout out.

1716
00:54:16,440 --> 00:54:18,640
Well here, actually that ties into why she got fired.

1717
00:54:18,640 --> 00:54:23,040
Oh, I'm so sorry to step ahead.

1718
00:54:23,040 --> 00:54:24,320
You guessed.

1719
00:54:24,320 --> 00:54:28,520
So my intuition, my gut was telling me something.

1720
00:54:28,520 --> 00:54:34,640
So at this company, you have to get your name shout out through Medalia, which is where

1721
00:54:34,640 --> 00:54:36,720
guests take surveys.

1722
00:54:36,720 --> 00:54:37,720
And so-

1723
00:54:37,720 --> 00:54:38,720
Multiple types of industries.

1724
00:54:38,720 --> 00:54:39,720
Yes, exactly.

1725
00:54:39,720 --> 00:54:41,200
Everyone uses it.

1726
00:54:41,200 --> 00:54:42,200
Yes.

1727
00:54:42,200 --> 00:54:46,920
And so my job was to check to see if you got a shout out or what our service scores were

1728
00:54:46,920 --> 00:54:48,000
every single day.

1729
00:54:48,000 --> 00:54:51,460
And so I started to notice a pattern with her name.

1730
00:54:51,460 --> 00:54:56,680
Like the way they would spell her name wrong on purpose.

1731
00:54:56,680 --> 00:54:59,320
Her name is not a hard name to spell.

1732
00:54:59,320 --> 00:55:04,000
And so every time it would mention like PAM, it would just spelled a different way every

1733
00:55:04,000 --> 00:55:05,000
single time.

1734
00:55:05,000 --> 00:55:07,780
And it just seemed odd.

1735
00:55:07,780 --> 00:55:12,440
And then there would be multiple surveys taken within like five minutes apart.

1736
00:55:12,440 --> 00:55:17,860
Because I would look at the timestamps and I also would look at what day you visited

1737
00:55:17,860 --> 00:55:20,360
and it didn't align.

1738
00:55:20,360 --> 00:55:25,480
And so one of the ways you can get terminated is if you take surveys for yourself.

1739
00:55:25,480 --> 00:55:27,880
She's getting receipts out of the trash or something.

1740
00:55:27,880 --> 00:55:31,800
So the company I was working for, prior you didn't need a receipt.

1741
00:55:31,800 --> 00:55:32,800
Now you do.

1742
00:55:32,800 --> 00:55:36,600
Because now you have to enter in like a transaction number and all that.

1743
00:55:36,600 --> 00:55:39,000
Back in the day, you can kind of bullshit it.

1744
00:55:39,000 --> 00:55:40,000
Oh, interesting.

1745
00:55:40,000 --> 00:55:44,920
And so I had this hunch and I went to my LP and I was like, hey, can you look into this

1746
00:55:44,920 --> 00:55:45,920
employee?

1747
00:55:45,920 --> 00:55:47,720
I think she's taking surveys for herself.

1748
00:55:47,720 --> 00:55:48,720
They're so busy.

1749
00:55:48,720 --> 00:55:50,640
He was overseeing a whole district and never heard an answer.

1750
00:55:50,640 --> 00:55:51,640
And then they kept coming in.

1751
00:55:51,640 --> 00:55:55,240
I would send them screenshots and I'm like, hey, just look into this please.

1752
00:55:55,240 --> 00:55:57,640
I'm like positive she's taking the survey.

1753
00:55:57,640 --> 00:55:58,880
How would you know?

1754
00:55:58,880 --> 00:55:59,880
IP address.

1755
00:55:59,880 --> 00:56:02,080
Oh, it was always the same.

1756
00:56:02,080 --> 00:56:05,000
Or it would just be like one off, but it was like in the same household.

1757
00:56:05,000 --> 00:56:06,000
Right.

1758
00:56:06,000 --> 00:56:07,000
But it's interesting.

1759
00:56:07,000 --> 00:56:09,080
Why would you spell your name wrong?

1760
00:56:09,080 --> 00:56:10,920
To make it, to yeah.

1761
00:56:10,920 --> 00:56:11,920
Throw it off a side.

1762
00:56:11,920 --> 00:56:12,920
Throw it off.

1763
00:56:12,920 --> 00:56:13,920
Yes.

1764
00:56:13,920 --> 00:56:15,960
Was it always spelled the same way incorrectly?

1765
00:56:15,960 --> 00:56:18,320
No, it would be all over.

1766
00:56:18,320 --> 00:56:19,320
It would be all over.

1767
00:56:19,320 --> 00:56:23,800
I mean, sometimes it was spelled correctly, which was probably a true comment because she

1768
00:56:23,800 --> 00:56:25,480
was a good employee at first.

1769
00:56:25,480 --> 00:56:27,040
Did they get paid for these surveys?

1770
00:56:27,040 --> 00:56:29,680
No, but that's like what their review was based off of.

1771
00:56:29,680 --> 00:56:30,680
Okay, got it.

1772
00:56:30,680 --> 00:56:33,560
You know, they can get a raise and they would get recognition and that's how you would get

1773
00:56:33,560 --> 00:56:36,600
a promotion and she wanted to grow within the company.

1774
00:56:36,600 --> 00:56:41,120
And so I remember once I had all of my receipts, I was like, girl, I freaking got you.

1775
00:56:41,120 --> 00:56:44,520
And so I pulled her into the office and I definitely made sure I had another manager

1776
00:56:44,520 --> 00:56:47,480
witness because I was not going to handle this by myself.

1777
00:56:47,480 --> 00:56:49,080
Get a potion to the face.

1778
00:56:49,080 --> 00:56:50,080
Yeah, exactly.

1779
00:56:50,080 --> 00:56:53,920
And so actually, I remember I actually had LP on the phone and LP led the call and was

1780
00:56:53,920 --> 00:57:00,160
like, Hey Pam, we have all of your like information and we have tracked your address back to this

1781
00:57:00,160 --> 00:57:05,080
and we have seen you've been taking the survey for like the past four months.

1782
00:57:05,080 --> 00:57:09,920
And then he like turned it over to me and was like, Hey, do you want to say anything?

1783
00:57:09,920 --> 00:57:13,320
And so I said everything I wanted to say.

1784
00:57:13,320 --> 00:57:15,840
And then the LP was like, you're terminated.

1785
00:57:15,840 --> 00:57:18,160
Oh, she just denied all of it.

1786
00:57:18,160 --> 00:57:19,360
She was like, that wasn't me.

1787
00:57:19,360 --> 00:57:21,200
I didn't do any of that.

1788
00:57:21,200 --> 00:57:24,520
And I was like, Pam, this is you.

1789
00:57:24,520 --> 00:57:27,000
Here's your check and bye.

1790
00:57:27,000 --> 00:57:28,000
Goodbye.

1791
00:57:28,000 --> 00:57:29,640
I will escort you out the door.

1792
00:57:29,640 --> 00:57:31,880
If not, I will call security to ask you out the door.

1793
00:57:31,880 --> 00:57:33,720
I never saw her again.

1794
00:57:33,720 --> 00:57:34,720
Wow.

1795
00:57:34,720 --> 00:57:37,160
Did she win the mayoral election?

1796
00:57:37,160 --> 00:57:38,160
No, no, no.

1797
00:57:38,160 --> 00:57:39,160
She did.

1798
00:57:39,160 --> 00:57:40,160
She did.

1799
00:57:40,160 --> 00:57:41,160
She did not win the mayoral election.

1800
00:57:41,160 --> 00:57:42,160
Oh man.

1801
00:57:42,160 --> 00:57:43,160
Yeah.

1802
00:57:43,160 --> 00:57:47,360
And I think it's important just to remind people listening that when we're sharing a

1803
00:57:47,360 --> 00:57:50,720
story like this, we're not using Pam's real name.

1804
00:57:50,720 --> 00:57:51,720
Yes.

1805
00:57:51,720 --> 00:57:53,560
Because I know that there's somewhere out there right now.

1806
00:57:53,560 --> 00:57:56,760
How many different ways can you spell Pam?

1807
00:57:56,760 --> 00:57:58,600
I was thinking about that.

1808
00:57:58,600 --> 00:58:00,440
I was thinking that too.

1809
00:58:00,440 --> 00:58:05,080
And the thing is, is like her real name, you can spell it two different ways, but like

1810
00:58:05,080 --> 00:58:08,520
it was so botched to where it made zero sense.

1811
00:58:08,520 --> 00:58:10,760
I wonder if she must've worked at Starbucks.

1812
00:58:10,760 --> 00:58:11,760
Seriously.

1813
00:58:11,760 --> 00:58:16,520
Have you been tracking listeners?

1814
00:58:16,520 --> 00:58:17,960
Like where they're streaming from?

1815
00:58:17,960 --> 00:58:18,960
Yes.

1816
00:58:18,960 --> 00:58:19,960
I have.

1817
00:58:19,960 --> 00:58:21,240
Ooh, where are you guys hearing us from?

1818
00:58:21,240 --> 00:58:22,240
Ooh, interesting.

1819
00:58:22,240 --> 00:58:23,240
And I'm curious.

1820
00:58:23,240 --> 00:58:24,240
Hold on.

1821
00:58:24,240 --> 00:58:28,200
Let's call the R and D. Check on the stats for us.

1822
00:58:28,200 --> 00:58:29,200
Yeah.

1823
00:58:29,200 --> 00:58:31,160
We picked up another continent actually.

1824
00:58:31,160 --> 00:58:32,160
Are you kidding?

1825
00:58:32,160 --> 00:58:33,160
Okay.

1826
00:58:33,160 --> 00:58:34,160
That's a big deal.

1827
00:58:34,160 --> 00:58:35,160
Yeah.

1828
00:58:35,160 --> 00:58:36,160
Rio de Janeiro.

1829
00:58:36,160 --> 00:58:37,160
Oh, what's up Rio?

1830
00:58:37,160 --> 00:58:40,160
I mean, cute man over there.

1831
00:58:40,160 --> 00:58:42,480
Allie love to meet you.

1832
00:58:42,480 --> 00:58:44,480
Oh my God.

1833
00:58:44,480 --> 00:58:45,480
What?

1834
00:58:45,480 --> 00:58:46,480
What?

1835
00:58:46,480 --> 00:58:47,480
That's just you.

1836
00:58:47,480 --> 00:58:48,480
Oh, sorry.

1837
00:58:48,480 --> 00:58:49,480
That's just me.

1838
00:58:49,480 --> 00:58:50,480
Yeah.

1839
00:58:50,480 --> 00:58:51,960
So listeners in Brazil.

1840
00:58:51,960 --> 00:58:52,960
Love it.

1841
00:58:52,960 --> 00:58:53,960
Wow.

1842
00:58:53,960 --> 00:58:59,680
Our friends in Belgium have been back on and they're downloading all of the episodes.

1843
00:58:59,680 --> 00:59:00,680
Yay.

1844
00:59:00,680 --> 00:59:01,680
Hey guys or gals.

1845
00:59:01,680 --> 00:59:02,680
Hello friends from Belgium.

1846
00:59:02,680 --> 00:59:03,680
Guys or gals.

1847
00:59:03,680 --> 00:59:04,680
Belgium.

1848
00:59:04,680 --> 00:59:05,680
I love your waffles.

1849
00:59:05,680 --> 00:59:06,680
So true.

1850
00:59:06,680 --> 00:59:07,680
I'm just kidding.

1851
00:59:07,680 --> 00:59:08,680
I'm just kidding.

1852
00:59:08,680 --> 00:59:09,680
I actually love your chocolate.

1853
00:59:09,680 --> 00:59:10,680
Let's be real.

1854
00:59:10,680 --> 00:59:11,680
Nom, nom, nom.

1855
00:59:11,680 --> 00:59:12,680
What else do we got?

1856
00:59:12,680 --> 00:59:13,680
Okay.

1857
00:59:13,680 --> 00:59:14,680
You got it all.

1858
00:59:14,680 --> 00:59:15,680
London, England.

1859
00:59:15,680 --> 00:59:16,680
Oh nice.

1860
00:59:16,680 --> 00:59:21,760
Got Cairo Egypt, which that one always throws me off.

1861
00:59:21,760 --> 00:59:23,920
That one has been a repeat.

1862
00:59:23,920 --> 00:59:24,920
It has been.

1863
00:59:24,920 --> 00:59:26,800
Downloads from India, one from Bangladesh.

1864
00:59:26,800 --> 00:59:27,800
What?

1865
00:59:27,800 --> 00:59:28,800
Wasco.

1866
00:59:28,800 --> 00:59:30,400
I'm curious about this.

1867
00:59:30,400 --> 00:59:31,400
We're worldwide.

1868
00:59:31,400 --> 00:59:32,400
Yeah.

1869
00:59:32,400 --> 00:59:33,400
Yeah.

1870
00:59:33,400 --> 00:59:34,400
My favorite.

1871
00:59:34,400 --> 00:59:35,400
Did you think of the song too?

1872
00:59:35,400 --> 00:59:38,640
Yes, of course I thought of this song.

1873
00:59:38,640 --> 00:59:42,480
My favorite is still the one that was in Canada that was in like the middle of nowhere.

1874
00:59:42,480 --> 00:59:43,480
Uh huh.

1875
00:59:43,480 --> 00:59:44,480
That's right.

1876
00:59:44,480 --> 00:59:45,480
It's actually kind of creepy.

1877
00:59:45,480 --> 00:59:46,480
That is great.

1878
00:59:46,480 --> 00:59:47,480
No, we love you Canada.

1879
00:59:47,480 --> 00:59:48,480
Keep tuning in.

1880
00:59:48,480 --> 00:59:49,480
A lot from California.

1881
00:59:49,480 --> 00:59:54,240
A ton from California, but yes, South Hampton Island in Canada.

1882
00:59:54,240 --> 00:59:55,240
We're in California.

1883
00:59:55,240 --> 00:59:59,120
Is it mainly SoCal or NorCal or all over?

1884
00:59:59,120 --> 01:00:00,120
D all the above.

1885
01:00:00,120 --> 01:00:03,520
We have a lot of fans in the Stockton area.

1886
01:00:03,520 --> 01:00:05,520
A lot of fans.

1887
01:00:05,520 --> 01:00:06,520
Oh my God.

1888
01:00:06,520 --> 01:00:07,520
That map blows up.

1889
01:00:07,520 --> 01:00:09,520
Yeah, no, actually we do, but.

1890
01:00:09,520 --> 01:00:10,960
Oh do we?

1891
01:00:10,960 --> 01:00:13,360
Los Angeles is actually our biggest hotspot.

1892
01:00:13,360 --> 01:00:14,360
Wow.

1893
01:00:14,360 --> 01:00:15,360
Interesting.

1894
01:00:15,360 --> 01:00:21,600
We might have a dedicated listenership from the Central Valley San Joaquin County area.

1895
01:00:21,600 --> 01:00:22,600
Really?

1896
01:00:22,600 --> 01:00:23,600
Yeah.

1897
01:00:23,600 --> 01:00:25,320
Shout out to my 209ers.

1898
01:00:25,320 --> 01:00:26,320
Love you.

1899
01:00:26,320 --> 01:00:28,320
But lots of listeners from LA.

1900
01:00:28,320 --> 01:00:30,040
A lot of listeners from LA.

1901
01:00:30,040 --> 01:00:31,040
That's so awesome.

1902
01:00:31,040 --> 01:00:33,040
Overwhelmingly, download primarily US.

1903
01:00:33,040 --> 01:00:34,040
Oh yeah.

1904
01:00:34,040 --> 01:00:36,800
A lot of West Coast, a lot of East Coast, a lot of Midwest.

1905
01:00:36,800 --> 01:00:37,800
I love it.

1906
01:00:37,800 --> 01:00:43,560
But there's a gigantic pocket from Montana through down through New Mexico that there's

1907
01:00:43,560 --> 01:00:47,520
not many listeners, but there's not a lot of people in those areas either.

1908
01:00:47,520 --> 01:00:48,520
Yeah.

1909
01:00:48,520 --> 01:00:53,240
Well hey, from wherever you're listening from, thank you for tuning in and we appreciate

1910
01:00:53,240 --> 01:00:54,240
you.

1911
01:00:54,240 --> 01:00:55,240
Yeah.

1912
01:00:55,240 --> 01:00:57,760
Feel free to send us if you guys have any fun stories or if you think maybe you want

1913
01:00:57,760 --> 01:01:01,480
to be on this podcast sometime, maybe send us an email and you never know.

1914
01:01:01,480 --> 01:01:04,280
Maybe we can set up a phone call with some of our listeners.

1915
01:01:04,280 --> 01:01:05,280
Yes.

1916
01:01:05,280 --> 01:01:06,280
Yeah.

1917
01:01:06,280 --> 01:01:07,280
We'd love to hear from you.

1918
01:01:07,280 --> 01:01:08,280
Guest appearance.

1919
01:01:08,280 --> 01:01:09,280
And Bill, can we do a shameless plug to the socials?

1920
01:01:09,280 --> 01:01:10,280
Absolutely.

1921
01:01:10,280 --> 01:01:11,280
Go for it.

1922
01:01:11,280 --> 01:01:12,280
Hold on.

1923
01:01:12,280 --> 01:01:13,280
Give me a minute.

1924
01:01:13,280 --> 01:01:19,920
I have to say that we have a listener in Wichita, Kansas that has listened to every episode

1925
01:01:19,920 --> 01:01:20,920
religiously.

1926
01:01:20,920 --> 01:01:21,920
Wow.

1927
01:01:21,920 --> 01:01:22,920
Interesting.

1928
01:01:22,920 --> 01:01:24,560
I don't know who it is, but thank you.

1929
01:01:24,560 --> 01:01:25,560
Thank you.

1930
01:01:25,560 --> 01:01:26,560
Send us an email.

1931
01:01:26,560 --> 01:01:27,560
Introduce yourselves.

1932
01:01:27,560 --> 01:01:28,560
Hey, hello.

1933
01:01:28,560 --> 01:01:31,960
But if you are the person listening from Wichita, we appreciate you.

1934
01:01:31,960 --> 01:01:37,000
Leave us a comment on one of our latest Instagram posts at Tales from the Service Industry.

1935
01:01:37,000 --> 01:01:39,040
We would love to hear from you.

1936
01:01:39,040 --> 01:01:42,880
You can also find us on TikTok at TFTSI.

1937
01:01:42,880 --> 01:01:46,080
You can find us on YouTube at Tales from the Service Industry.

1938
01:01:46,080 --> 01:01:49,080
You can find us wherever you stream and download.

1939
01:01:49,080 --> 01:01:50,080
Yeah.

1940
01:01:50,080 --> 01:01:52,880
Spotify, Apple, wherever you find your podcasts.

1941
01:01:52,880 --> 01:01:55,400
And on that note, we'll see you guys in two weeks.

1942
01:01:55,400 --> 01:01:56,400
Bye guys.

1943
01:01:56,400 --> 01:01:57,400
Thanks for listening.

1944
01:01:57,400 --> 01:01:58,400
Bye everyone.

1945
01:01:58,400 --> 01:02:14,460
ALL SALEE B OMG AMERICA Come back for part two.

1946
01:02:14,460 --> 01:02:17,140
See another episode coming up.

1947
01:02:17,140 --> 01:02:18,340
All right.

1948
01:02:18,340 --> 01:02:20,280
Thank you.

1949
01:02:20,280 --> 01:02:21,240
Bye.