1 00:00:00,000 --> 00:00:09,600 Welcome back to Tales from the Service Industry. 2 00:00:09,600 --> 00:00:12,360 Tonight I've got Mama Bear Ms. B. 3 00:00:12,360 --> 00:00:13,360 Hey guys. 4 00:00:13,360 --> 00:00:16,160 We've got our resident deviant Liz is on the mic. 5 00:00:16,160 --> 00:00:17,160 Hi team. 6 00:00:17,160 --> 00:00:19,280 And joining us for the first time Pat. 7 00:00:19,280 --> 00:00:20,280 Hello, hello. 8 00:00:20,280 --> 00:00:21,280 Welcome. 9 00:00:21,280 --> 00:00:22,280 Thank you. 10 00:00:22,280 --> 00:00:23,800 And I'm your host, I'm Bill. 11 00:00:23,800 --> 00:00:29,960 Tonight Pat is joining us with a little different job history than we've got for all the listeners 12 00:00:29,960 --> 00:00:34,440 you know, we've got a lot of hotel experience here, some recreation, but Pat's joining us 13 00:00:34,440 --> 00:00:35,440 from retail. 14 00:00:35,440 --> 00:00:36,440 Is that correct? 15 00:00:36,440 --> 00:00:42,160 Retail primarily about 15 years, 10 years of retail management. 16 00:00:42,160 --> 00:00:45,000 Most recently though, I'm in food and beverage. 17 00:00:45,000 --> 00:00:47,240 So it's kind of a change of pace, but love it. 18 00:00:47,240 --> 00:00:48,240 We don't have a lot of that. 19 00:00:48,240 --> 00:00:49,240 Yeah. 20 00:00:49,240 --> 00:00:51,960 Most of my background though comes from peril retail. 21 00:00:51,960 --> 00:00:54,320 So I started in high school. 22 00:00:54,320 --> 00:00:55,320 I was one of those. 23 00:00:55,320 --> 00:00:59,440 It was either like, you know, fast food or something or work at a retail store. 24 00:00:59,440 --> 00:01:02,880 Went down that path because I didn't want to be around, you know, oil and grease and 25 00:01:02,880 --> 00:01:04,760 high school is already breaking out enough. 26 00:01:04,760 --> 00:01:08,200 I wanted to avoid that and I loved it. 27 00:01:08,200 --> 00:01:13,120 It got me out of my like shell a little bit and I was able to kind of, I don't know, it 28 00:01:13,120 --> 00:01:16,360 just was a different atmosphere than I was ever used to talking to strangers. 29 00:01:16,360 --> 00:01:18,720 So I'm like, you're learning those people skills. 30 00:01:18,720 --> 00:01:19,720 Yeah, exactly. 31 00:01:19,720 --> 00:01:22,520 So I stuck with it and moved into management really, really quickly. 32 00:01:22,520 --> 00:01:25,200 By the time I was 18, I was already a store manager. 33 00:01:25,200 --> 00:01:26,200 So fast. 34 00:01:26,200 --> 00:01:27,200 That's awesome. 35 00:01:27,200 --> 00:01:28,400 So it was really cool. 36 00:01:28,400 --> 00:01:29,400 I think I've seen it all. 37 00:01:29,400 --> 00:01:34,760 I've worked for quite a few different brands, mostly in like surf apparel and a lot of like, 38 00:01:34,760 --> 00:01:36,160 you know, action sports brands. 39 00:01:36,160 --> 00:01:39,960 So that would be like the, my specialty, I would say, you know, cause that's where I 40 00:01:39,960 --> 00:01:42,200 know most about product knowledge and whatever. 41 00:01:42,200 --> 00:01:43,200 But the industry is weird. 42 00:01:43,200 --> 00:01:46,680 It's kind of brought me around different places and I definitely have experienced some really 43 00:01:46,680 --> 00:01:47,960 interesting situations. 44 00:01:47,960 --> 00:01:52,680 So you know, nothing, I don't know if it's too out of the norm from like every service 45 00:01:52,680 --> 00:01:57,200 industry, but there are definitely like retail specific challenges that you face. 46 00:01:57,200 --> 00:02:00,120 Well, you got a high bar to meet. 47 00:02:00,120 --> 00:02:02,840 Our last retail guest had some crazy stories. 48 00:02:02,840 --> 00:02:03,840 Okay. 49 00:02:03,840 --> 00:02:04,840 Terrific. 50 00:02:04,840 --> 00:02:05,840 Are you talking about Allie? 51 00:02:05,840 --> 00:02:06,840 Yes. 52 00:02:06,840 --> 00:02:07,840 Okay. 53 00:02:07,840 --> 00:02:08,840 We'll see what I can. 54 00:02:08,840 --> 00:02:12,280 So she was in, just to give you a background, she was in a lingerie store. 55 00:02:12,280 --> 00:02:13,280 Okay. 56 00:02:13,280 --> 00:02:15,000 Should we just say it like that? 57 00:02:15,000 --> 00:02:17,200 Big box lingerie store. 58 00:02:17,200 --> 00:02:19,360 So it's probably exactly what you're thinking. 59 00:02:19,360 --> 00:02:23,200 And she had some crazy like fitting room stories. 60 00:02:23,200 --> 00:02:24,200 Homeless stories. 61 00:02:24,200 --> 00:02:25,200 I'm sure we all have a chalk phone. 62 00:02:25,200 --> 00:02:26,200 Yeah. 63 00:02:26,200 --> 00:02:27,200 Oh my God. 64 00:02:27,200 --> 00:02:31,640 Fitting room stories are like kind of our, you know, if you worked at like a bar, that's 65 00:02:31,640 --> 00:02:33,200 like your drunk person story. 66 00:02:33,200 --> 00:02:35,840 Like fitting rooms are kind of like horror stories constantly. 67 00:02:35,840 --> 00:02:40,080 So or like in a hotel that jerk that's checking in or checking out. 68 00:02:40,080 --> 00:02:41,080 Like we got a lot of those. 69 00:02:41,080 --> 00:02:42,080 They're all one and same. 70 00:02:42,080 --> 00:02:43,080 The staple. 71 00:02:43,080 --> 00:02:47,800 I have one really, really great fitting room story that we'll bring up. 72 00:02:47,800 --> 00:02:49,660 Are we going to dive right in? 73 00:02:49,660 --> 00:02:50,660 We should. 74 00:02:50,660 --> 00:02:51,660 Let's just go. 75 00:02:51,660 --> 00:02:52,660 I'm dying. 76 00:02:52,660 --> 00:02:53,660 Please. 77 00:02:53,660 --> 00:02:57,240 So it's both like a customer story, but with an internal employee story. 78 00:02:57,240 --> 00:02:59,760 Oh, those are my favorite. 79 00:02:59,760 --> 00:03:02,800 I give references to the story a lot, like almost on a daily basis. 80 00:03:02,800 --> 00:03:04,400 So I like it. 81 00:03:04,400 --> 00:03:05,400 Had an impact. 82 00:03:05,400 --> 00:03:06,540 Yeah, for sure. 83 00:03:06,540 --> 00:03:11,840 So we all have those employees that are a little bit kind of troubling and showing up, 84 00:03:11,840 --> 00:03:16,720 maybe if it's on time or if it's just at all, you know, kind of, you know, those people 85 00:03:16,720 --> 00:03:20,920 had one that was regularly kind of late and they were kind of, uh, they're getting ride 86 00:03:20,920 --> 00:03:23,000 ups and you know, kind of on their last leg. 87 00:03:23,000 --> 00:03:25,040 They knew that they was, the hammer was about to drop. 88 00:03:25,040 --> 00:03:26,040 Okay. 89 00:03:26,040 --> 00:03:27,680 So they were previously coached on it. 90 00:03:27,680 --> 00:03:28,680 Yeah. 91 00:03:28,680 --> 00:03:29,680 No shock. 92 00:03:29,680 --> 00:03:30,680 Yep. 93 00:03:30,680 --> 00:03:31,680 Final documentation. 94 00:03:31,680 --> 00:03:34,200 Oh, so they were there. 95 00:03:34,200 --> 00:03:39,200 We had an instance where I was out of the store and I get a call and there's a fire alarm. 96 00:03:39,200 --> 00:03:40,200 That's pretty common. 97 00:03:40,200 --> 00:03:41,520 We get fire alarms and malls and stuff. 98 00:03:41,520 --> 00:03:42,520 Really? 99 00:03:42,520 --> 00:03:43,520 All the time. 100 00:03:43,520 --> 00:03:45,000 When you work in retail, you get really dull to the fire alarm. 101 00:03:45,000 --> 00:03:47,960 Like it kind of, it kind of ends up being like a, you know, it's a test. 102 00:03:47,960 --> 00:03:50,080 You kind of like wait until you hear like more legitimate. 103 00:03:50,080 --> 00:03:51,880 You see people move in and then you're like, all right. 104 00:03:51,880 --> 00:03:52,880 Do I hear sirens? 105 00:03:52,880 --> 00:03:53,880 I smell smoke. 106 00:03:53,880 --> 00:03:54,880 Yeah. 107 00:03:54,880 --> 00:03:57,040 I mean, how often would you say once a week, once a month? 108 00:03:57,040 --> 00:04:00,320 Oh, weekly I would say is like fairly normal to experience. 109 00:04:00,320 --> 00:04:04,760 Um, well our listeners know miss B's trouble with the fire alarms in a hotel. 110 00:04:04,760 --> 00:04:06,240 I hate them. 111 00:04:06,240 --> 00:04:09,480 So I could call a fire alarm. 112 00:04:09,480 --> 00:04:10,480 Everyone exits. 113 00:04:10,480 --> 00:04:13,200 Um, it was a legit like fire alarm at that point. 114 00:04:13,200 --> 00:04:15,760 Nothing was burning down, but it was a pulled alarm. 115 00:04:15,760 --> 00:04:18,040 So like it was an internal like, Hey, there's an emergency. 116 00:04:18,040 --> 00:04:19,560 Oh, wasn't a test. 117 00:04:19,560 --> 00:04:20,800 So you needed to investigate. 118 00:04:20,800 --> 00:04:21,800 Yeah. 119 00:04:21,800 --> 00:04:22,800 Nothing really came of it. 120 00:04:22,800 --> 00:04:24,080 So the employees all came in. 121 00:04:24,080 --> 00:04:27,600 I got word that that employee was late, but it was because of everyone being outside the 122 00:04:27,600 --> 00:04:28,880 store and the fire alarm. 123 00:04:28,880 --> 00:04:31,200 It was kind of like in a little bit of havoc. 124 00:04:31,200 --> 00:04:32,200 Give it two weeks. 125 00:04:32,200 --> 00:04:33,800 This occurs again. 126 00:04:33,800 --> 00:04:38,120 And I didn't necessarily connect the dots initially, but are there cameras on like fire 127 00:04:38,120 --> 00:04:39,640 alarms to see who pulled them? 128 00:04:39,640 --> 00:04:44,240 There are, but on the external sides of the building, they're not like always like great 129 00:04:44,240 --> 00:04:46,760 quality or they're just not like on camera. 130 00:04:46,760 --> 00:04:50,240 Like there's ones that like, cause they're having to be like every hundred yards on the 131 00:04:50,240 --> 00:04:51,240 building or something. 132 00:04:51,240 --> 00:04:52,240 But okay. 133 00:04:52,240 --> 00:04:54,760 So what's the code is for fire alarms on a building like that? 134 00:04:54,760 --> 00:04:55,760 Sure. 135 00:04:55,760 --> 00:05:00,200 They're everywhere kind of, and, um, this goes on for the next three or four weeks and 136 00:05:00,200 --> 00:05:02,760 we're like every week correlation was really obvious at that point. 137 00:05:02,760 --> 00:05:07,560 Oh, I'm like, Oh, this employee is like on their way in every time that employee would 138 00:05:07,560 --> 00:05:08,560 be late. 139 00:05:08,560 --> 00:05:09,560 So who's pulling the alarm? 140 00:05:09,560 --> 00:05:12,200 And we were trying to figure this out a little bit. 141 00:05:12,200 --> 00:05:14,280 So we kind of had an idea that it was two people working together. 142 00:05:14,280 --> 00:05:15,400 Hey, I'm running late. 143 00:05:15,400 --> 00:05:16,400 Can you yank this alarm? 144 00:05:16,400 --> 00:05:20,400 Oh, that was like the concept basically. 145 00:05:20,400 --> 00:05:22,640 So I don't get caught just because I'm late. 146 00:05:22,640 --> 00:05:25,480 I don't want to lose my job and I'm running late and they can't, you know, get it together. 147 00:05:25,480 --> 00:05:28,160 Obviously you don't want to be there and be on time. 148 00:05:28,160 --> 00:05:30,160 Isn't that a felony? 149 00:05:30,160 --> 00:05:31,160 It is. 150 00:05:31,160 --> 00:05:32,160 It absolutely is rough. 151 00:05:32,160 --> 00:05:39,480 Talk about the nuclear option for like covering for somebody's late shift start time. 152 00:05:39,480 --> 00:05:40,480 These weren't minors. 153 00:05:40,480 --> 00:05:44,640 They were like, you know, grown ass adults, late twenties adults. 154 00:05:44,640 --> 00:05:45,640 Yeah. 155 00:05:45,640 --> 00:05:50,240 Um, it moved up though and it stepped up a degree because about a week later. 156 00:05:50,240 --> 00:05:52,000 This is a month and I'm trying to kind of figure it out. 157 00:05:52,000 --> 00:05:55,560 It's really hard to, you know, work with the mall and try to get footage. 158 00:05:55,560 --> 00:05:58,320 And it was kind of chaotic a little bit, try to iron it out, but. 159 00:05:58,320 --> 00:06:00,400 And like run a store at the same time. 160 00:06:00,400 --> 00:06:01,400 Yeah. 161 00:06:01,400 --> 00:06:05,040 It wasn't the biggest deal initially too, cause it was like 30 minutes late and we weren't 162 00:06:05,040 --> 00:06:08,040 really sure if that was actually occurring that they were pulling an alarm. 163 00:06:08,040 --> 00:06:09,040 It just seemed outlandish. 164 00:06:09,040 --> 00:06:10,040 It didn't make sense. 165 00:06:10,040 --> 00:06:11,040 Yeah. 166 00:06:11,040 --> 00:06:12,040 You're like, no. 167 00:06:12,040 --> 00:06:13,040 And, uh, and then we get a bomb threat. 168 00:06:13,040 --> 00:06:14,040 Oh God. 169 00:06:14,040 --> 00:06:16,720 And the bomb threat was for our store. 170 00:06:16,720 --> 00:06:17,920 They didn't call our store. 171 00:06:17,920 --> 00:06:21,000 They called the mall and told them that it was in our store. 172 00:06:21,000 --> 00:06:25,720 So we vacate clearly a whole mall vacates bomb squad show up at that point. 173 00:06:25,720 --> 00:06:27,920 I also realized that employee is late. 174 00:06:27,920 --> 00:06:28,920 Oh my God. 175 00:06:28,920 --> 00:06:29,920 Yeah. 176 00:06:29,920 --> 00:06:30,920 Okay. 177 00:06:30,920 --> 00:06:33,200 So I, I don't want to Jack the flow, but just a quick question. 178 00:06:33,200 --> 00:06:34,200 Absolutely. 179 00:06:34,200 --> 00:06:35,200 You're calling it a bomb threat. 180 00:06:35,200 --> 00:06:37,480 You're calling pulling a fire alarm because you're late. 181 00:06:37,480 --> 00:06:39,680 I mean, you still haven't punched in. 182 00:06:39,680 --> 00:06:42,040 It's still late. 183 00:06:42,040 --> 00:06:45,400 We would, you know, it was kind of like a fly by, like we kind of understand you're 184 00:06:45,400 --> 00:06:47,200 late because they would say they're late because of this. 185 00:06:47,200 --> 00:06:48,960 Hey, I was trying to get a parking light, going to find parking. 186 00:06:48,960 --> 00:06:49,960 There was fire. 187 00:06:49,960 --> 00:06:50,960 You know, they would, they would give it that. 188 00:06:50,960 --> 00:06:53,280 Hey, what's going on? 189 00:06:53,280 --> 00:06:54,280 I was here. 190 00:06:54,280 --> 00:06:55,280 I can't clock in. 191 00:06:55,280 --> 00:06:56,280 Oh my God. 192 00:06:56,280 --> 00:06:58,560 And sometimes it was like 20 minutes. 193 00:06:58,560 --> 00:07:00,380 We didn't have any sort of cushion. 194 00:07:00,380 --> 00:07:01,380 So they're like two minutes. 195 00:07:01,380 --> 00:07:02,380 They were late. 196 00:07:02,380 --> 00:07:05,120 So they, they just knew that this was, this was like it basically. 197 00:07:05,120 --> 00:07:09,640 So instead of setting an alarm clock, like maybe like, I don't know, 30 minutes earlier, 198 00:07:09,640 --> 00:07:11,800 they would just be like, I'm calling a bomb threat today. 199 00:07:11,800 --> 00:07:12,800 Yeah. 200 00:07:12,800 --> 00:07:13,800 Yeah. 201 00:07:13,800 --> 00:07:14,800 And this was after maybe like five months of employment. 202 00:07:14,800 --> 00:07:17,120 That's they were avidly late from the very beginning. 203 00:07:17,120 --> 00:07:18,120 Wow. 204 00:07:18,120 --> 00:07:20,040 Like I'm going to get the whole fire department here. 205 00:07:20,040 --> 00:07:23,040 Screw the actual emergencies that are going on in the city. 206 00:07:23,040 --> 00:07:24,040 It was traceable. 207 00:07:24,040 --> 00:07:25,040 Yeah. 208 00:07:25,040 --> 00:07:26,040 They start 67. 209 00:07:26,040 --> 00:07:27,040 That doesn't work with cops. 210 00:07:27,040 --> 00:07:28,040 No. 211 00:07:28,040 --> 00:07:29,040 So yeah. 212 00:07:29,040 --> 00:07:30,040 TSA everyone. 213 00:07:30,040 --> 00:07:34,640 So they, they, they caught them and it was, it was actually one of the employees that 214 00:07:34,640 --> 00:07:38,000 was in the store that was doing it for their behalf. 215 00:07:38,000 --> 00:07:39,560 So you're currently in the store. 216 00:07:39,560 --> 00:07:42,640 They were afraid of getting caught for pulling the alarm again, cause they figured everyone 217 00:07:42,640 --> 00:07:44,200 was like hot on their tail about it. 218 00:07:44,200 --> 00:07:48,600 Cause there was like conversations like someone's alarm all the time, you know? 219 00:07:48,600 --> 00:07:50,200 So they're in the store. 220 00:07:50,200 --> 00:07:51,200 Their buddy calls them. 221 00:07:51,200 --> 00:07:52,840 Hey, I'm going to be late on clock. 222 00:07:52,840 --> 00:07:53,840 Yeah. 223 00:07:53,840 --> 00:07:57,720 And they're like, Oh, instead of pulling the fire alarm, I'm just going to start 67, call 224 00:07:57,720 --> 00:08:01,320 the mall and threaten that there's a bomb in the store. 225 00:08:01,320 --> 00:08:03,160 Then I'm currently clocked in at, okay. 226 00:08:03,160 --> 00:08:04,160 Sorry. 227 00:08:04,160 --> 00:08:05,160 I just wanted to clarify. 228 00:08:05,160 --> 00:08:11,440 It took about two hours for the cops to come into our store and go, hi, we have a, this 229 00:08:11,440 --> 00:08:13,240 call originated from, uh, from your store. 230 00:08:13,240 --> 00:08:19,080 Oh, by the way, store phone, not like their cell phone store phone, not even the cell 231 00:08:19,080 --> 00:08:20,080 phone. 232 00:08:20,080 --> 00:08:21,080 Yeah. 233 00:08:21,080 --> 00:08:24,520 This call originated from in here and we want to kind of know what happened and we want to 234 00:08:24,520 --> 00:08:26,040 interview everyone that was here. 235 00:08:26,040 --> 00:08:27,040 Wait, did they get the footage? 236 00:08:27,040 --> 00:08:30,160 You have camera footage and see the person on the phone where they were at in the back 237 00:08:30,160 --> 00:08:31,160 office? 238 00:08:31,160 --> 00:08:33,080 No, they, they, you know, there's always those little blackout zones. 239 00:08:33,080 --> 00:08:36,360 So yeah, they use the back of house phone. 240 00:08:36,360 --> 00:08:37,360 That was their getaway. 241 00:08:37,360 --> 00:08:38,360 That's insane. 242 00:08:38,360 --> 00:08:42,040 So not only did they obviously lose their jobs, they were chosen. 243 00:08:42,040 --> 00:08:46,640 So trying to keep apparently with very extreme circumstances, but they also ended up with 244 00:08:46,640 --> 00:08:48,960 some like hefty fines and potential jail time. 245 00:08:48,960 --> 00:08:49,960 But I think it was like racked up. 246 00:08:49,960 --> 00:08:50,960 I was going to say for sure jail time. 247 00:08:50,960 --> 00:08:51,960 Is that a felony? 248 00:08:51,960 --> 00:08:52,960 That has to be a felony. 249 00:08:52,960 --> 00:08:53,960 It is. 250 00:08:53,960 --> 00:08:59,320 It's like up to like maybe a year or so, like in like a, I don't know, up to like a $10,000 251 00:08:59,320 --> 00:09:00,320 fine per instance. 252 00:09:00,320 --> 00:09:05,360 So I know that they settled and stuff, but they had like $20,000 in fines each and they 253 00:09:05,360 --> 00:09:06,960 were able to get off without any jail time. 254 00:09:06,960 --> 00:09:08,560 Cause first offender kind of stuff. 255 00:09:08,560 --> 00:09:12,280 So when they're like, you know, thinking this through, hmm, do I want to lose my minimum 256 00:09:12,280 --> 00:09:17,200 wage job or get a felony, have all the possibly of jail time, $20,000 in fines? 257 00:09:17,200 --> 00:09:19,760 I'm going to go with the option B. 258 00:09:19,760 --> 00:09:20,760 Yeah. 259 00:09:20,760 --> 00:09:22,680 For my coworker who's just late. 260 00:09:22,680 --> 00:09:23,680 Never go with option B. 261 00:09:23,680 --> 00:09:25,680 I mean, he's really holding out for his buddy. 262 00:09:25,680 --> 00:09:28,220 Always use option A. 263 00:09:28,220 --> 00:09:31,940 Props for like really trying to take care of his bud, but you know, they weren't thinking 264 00:09:31,940 --> 00:09:32,940 through it at all. 265 00:09:32,940 --> 00:09:33,940 Like, not at all. 266 00:09:33,940 --> 00:09:34,940 Wow. 267 00:09:34,940 --> 00:09:37,840 Wait, so the bud, did he get in trouble too? 268 00:09:37,840 --> 00:09:43,120 Both of them got the same exact fines and same punishments and stuff. 269 00:09:43,120 --> 00:09:44,120 Equal share. 270 00:09:44,120 --> 00:09:45,120 Yeah. 271 00:09:45,120 --> 00:09:46,120 They deserved it. 272 00:09:46,120 --> 00:09:47,960 Cause he was the, well, the one that was pulling the fire alarms was the friend, not even the 273 00:09:47,960 --> 00:09:48,960 one that was being late. 274 00:09:48,960 --> 00:09:50,960 So, but did they, he was there. 275 00:09:50,960 --> 00:09:53,120 Did they trade off and do it for each other? 276 00:09:53,120 --> 00:09:56,080 No, it was just the one that was, it was a one way street. 277 00:09:56,080 --> 00:09:57,080 Wow. 278 00:09:57,080 --> 00:09:58,080 Yeah. 279 00:09:58,080 --> 00:09:59,080 They were buddy buddies. 280 00:09:59,080 --> 00:10:02,320 So now when anybody's late, I just tell them, don't pull an alarm. 281 00:10:02,320 --> 00:10:05,760 Like it's like a thing that is stuck in my head. 282 00:10:05,760 --> 00:10:07,120 That's, you know, give me a call. 283 00:10:07,120 --> 00:10:12,800 I'd rather communicate with people that versus deal with, you know, angry firemen that, you 284 00:10:12,800 --> 00:10:14,120 know, are here for a pointless call. 285 00:10:14,120 --> 00:10:17,160 So I mean, I'm kind of the same way as a department head. 286 00:10:17,160 --> 00:10:18,160 Like, look, I get it. 287 00:10:18,160 --> 00:10:19,160 Stuff runs late. 288 00:10:19,160 --> 00:10:23,280 If, especially my students, if they're coming from school, if you get caught up, just shoot 289 00:10:23,280 --> 00:10:24,280 me a text. 290 00:10:24,280 --> 00:10:27,200 Hey, I'm going to be 10, 15, whatever late. 291 00:10:27,200 --> 00:10:28,880 If we're covered, I don't really care. 292 00:10:28,880 --> 00:10:29,880 You communicated with me. 293 00:10:29,880 --> 00:10:30,880 So it's okay. 294 00:10:30,880 --> 00:10:34,680 As a manager, I honestly really only start to crack down if it's a trend. 295 00:10:34,680 --> 00:10:35,680 Yeah. 296 00:10:35,680 --> 00:10:38,880 Like if it's okay every day, you can't get up on time. 297 00:10:38,880 --> 00:10:41,920 Like I've literally had people coming in for their PM shift like 45 minutes. 298 00:10:41,920 --> 00:10:43,280 I'm sorry I didn't wake up. 299 00:10:43,280 --> 00:10:44,280 A PM? 300 00:10:44,280 --> 00:10:45,280 It's three in the afternoon. 301 00:10:45,280 --> 00:10:46,280 Yeah. 302 00:10:46,280 --> 00:10:47,280 What do you mean? 303 00:10:47,280 --> 00:10:48,280 Yeah, that's ridiculous. 304 00:10:48,280 --> 00:10:52,720 The ones that bother me though are the ones that will punch in 30 minutes late and think 305 00:10:52,720 --> 00:10:55,600 they can stay an extra 30 minutes to make up their hours. 306 00:10:55,600 --> 00:10:57,920 No, no, no. 307 00:10:57,920 --> 00:10:59,280 Your schedule says you're out at two. 308 00:10:59,280 --> 00:11:00,280 You're out at two. 309 00:11:00,280 --> 00:11:04,520 Oh, but I came in, I came in at six 30 and whose fault is that? 310 00:11:04,520 --> 00:11:05,520 You know what's so funny though? 311 00:11:05,520 --> 00:11:06,520 I have the exact opposite. 312 00:11:06,520 --> 00:11:10,080 So I have this one associate who will sometimes come in like hours late and like, so are you 313 00:11:10,080 --> 00:11:11,760 going to be staying till five or six? 314 00:11:11,760 --> 00:11:16,160 Because I'll use the mid and they go, no, I have to leave at two. 315 00:11:16,160 --> 00:11:17,640 But it depends on the day. 316 00:11:17,640 --> 00:11:20,920 It depends on the employee and like the background of the situation. 317 00:11:20,920 --> 00:11:21,920 Yeah, no, totally. 318 00:11:21,920 --> 00:11:24,800 Because there are sometimes I'm like, no, I don't want to give you more hours. 319 00:11:24,800 --> 00:11:25,800 GTFO. 320 00:11:25,800 --> 00:11:28,520 And then sometimes if I'm desperate, I'm like, can you please stay? 321 00:11:28,520 --> 00:11:30,320 It all depends. 322 00:11:30,320 --> 00:11:34,380 But I love the employees that clock in late and just don't say anything. 323 00:11:34,380 --> 00:11:38,600 And they go just go about their shift and I'm, I'm neurotic about checking timecards. 324 00:11:38,600 --> 00:11:42,760 I'm checking timecards every single day. 325 00:11:42,760 --> 00:11:45,320 So I'll wait for their entire shift. 326 00:11:45,320 --> 00:11:48,520 Say they're scheduled eight to four 30 and they clocked in at eight 30. 327 00:11:48,520 --> 00:11:52,800 I will wait until they're like, okay, do you need anything else for me today? 328 00:11:52,800 --> 00:11:53,800 It's almost my time to go. 329 00:11:53,800 --> 00:11:55,320 I go, oh no, no, no. 330 00:11:55,320 --> 00:11:56,320 Take a seat. 331 00:11:56,320 --> 00:11:58,400 Why were you 30 minutes late today? 332 00:11:58,400 --> 00:12:01,640 Oh, well, oh, I'm like, look, next time. 333 00:12:01,640 --> 00:12:02,640 Can you just let me know? 334 00:12:02,640 --> 00:12:03,640 Just communicate with me. 335 00:12:03,640 --> 00:12:04,640 Yeah. 336 00:12:04,640 --> 00:12:08,480 I also get a lot of the people that show up on time and they punch in, but then it's another 337 00:12:08,480 --> 00:12:12,280 15 ish 20 minutes until they walk through the door onto the floor. 338 00:12:12,280 --> 00:12:13,280 Yeah. 339 00:12:13,280 --> 00:12:16,240 And that still eating a snack and getting ready. 340 00:12:16,240 --> 00:12:17,240 They're going to breakfast. 341 00:12:17,240 --> 00:12:22,040 I would have an associate come in like in their sweats and like full out of uniform, 342 00:12:22,040 --> 00:12:23,200 like be holding things. 343 00:12:23,200 --> 00:12:26,080 Is this a person that has like hair and makeup to do? 344 00:12:26,080 --> 00:12:29,800 Basically, she would come in and like sweats and all this and 30 minutes later come out 345 00:12:29,800 --> 00:12:32,680 and be like, I'm sorry, when you punch in, you were on the clock. 346 00:12:32,680 --> 00:12:33,680 I need to go to work. 347 00:12:33,680 --> 00:12:35,720 That means you're ready to work. 348 00:12:35,720 --> 00:12:40,320 I am not paying for you to get dressed, put on your hair and your makeup. 349 00:12:40,320 --> 00:12:42,640 Punch in means you're on the floor. 350 00:12:42,640 --> 00:12:44,680 I think I might have told you guys this story. 351 00:12:44,680 --> 00:12:50,840 I had an associate that he punched in at 11 a.m., but then he turned in a manual punch form 352 00:12:50,840 --> 00:12:54,800 stating that he had forgotten to punch in at 10 when he got there. 353 00:12:54,800 --> 00:12:55,800 10? 354 00:12:55,800 --> 00:12:58,440 Yeah, because he was scheduled to work 10 to 630. 355 00:12:58,440 --> 00:13:03,640 And so he had punched at 11, but then turns in a paper saying he had arrived at 10, forgot 356 00:13:03,640 --> 00:13:05,520 to punch. 357 00:13:05,520 --> 00:13:10,440 So I'm looking, I mean, I'm thinking, OK, that could be kind of plausible had he not 358 00:13:10,440 --> 00:13:12,480 punched at 11. 359 00:13:12,480 --> 00:13:14,080 So what do I do? 360 00:13:14,080 --> 00:13:15,080 I check the cameras. 361 00:13:15,080 --> 00:13:18,000 Now, this guy is already on his second written warning. 362 00:13:18,000 --> 00:13:20,440 He'd already been told, look, you're late again. 363 00:13:20,440 --> 00:13:21,700 We're going to have problems, right? 364 00:13:21,700 --> 00:13:26,560 So I check the cameras and I can see him ride in on his motorcycle. 365 00:13:26,560 --> 00:13:30,040 Perfect at 11 o'clock or at like 1055. 366 00:13:30,040 --> 00:13:33,440 I see him come through the front doors at like 1059. 367 00:13:33,440 --> 00:13:37,920 Jacket on, helmet in hand, walks into the back office, punches in. 368 00:13:37,920 --> 00:13:43,880 The day that this gets dropped on my desk was his day off. 369 00:13:43,880 --> 00:13:48,400 So at this point, I'm like, OK, well, you've been written up twice for being late. 370 00:13:48,400 --> 00:13:49,400 And now, yeah. 371 00:13:49,400 --> 00:13:51,860 And now you're literally trying to steal money from me. 372 00:13:51,860 --> 00:13:54,600 So I ordered his final check. 373 00:13:54,600 --> 00:13:58,200 So a couple of days goes by, he comes in, I pull him in the office and I sit down, sit 374 00:13:58,200 --> 00:13:59,560 him down and talk to him. 375 00:13:59,560 --> 00:14:02,180 And I said, hey, you know, I got your your manual punch form. 376 00:14:02,180 --> 00:14:03,180 This is yours, right? 377 00:14:03,180 --> 00:14:04,180 He says, yeah. 378 00:14:04,180 --> 00:14:10,240 I said, so can you explain to me why you punched in at 11 but then signed in at 10? 379 00:14:10,240 --> 00:14:13,940 Oh, well, you know, I got here and I was, you know, I was in a hurry. 380 00:14:13,940 --> 00:14:17,320 I jumped on the desk because it was busy and I just got to work. 381 00:14:17,320 --> 00:14:18,400 Oh, OK. 382 00:14:18,400 --> 00:14:21,640 I said, so, you know, here's your write up for being late to work. 383 00:14:21,640 --> 00:14:25,280 I need you to please write that on the associate comments. 384 00:14:25,280 --> 00:14:27,600 So as you're ready to present a final check. 385 00:14:27,600 --> 00:14:28,600 Yeah. 386 00:14:28,600 --> 00:14:29,600 So he writes that out, right. 387 00:14:29,600 --> 00:14:32,280 So he writes down his whole excuse. 388 00:14:32,280 --> 00:14:36,720 So at that point, I said, you know, I appreciate you sharing that further information with 389 00:14:36,720 --> 00:14:37,720 me. 390 00:14:37,720 --> 00:14:39,560 But unfortunately, this is the end of our relationship. 391 00:14:39,560 --> 00:14:42,700 I said, you know, you are being dishonest with me. 392 00:14:42,700 --> 00:14:46,400 You are not being straightforward and you're perpetuating it in writing. 393 00:14:46,400 --> 00:14:49,560 So here's a photo of you riding in on your motorcycle. 394 00:14:49,560 --> 00:14:52,080 Here's you coming through the doors at two minutes to 11. 395 00:14:52,080 --> 00:14:53,960 Here's you punching in at the clock. 396 00:14:53,960 --> 00:14:55,180 So here's your final check. 397 00:14:55,180 --> 00:14:56,320 I wish you the best. 398 00:14:56,320 --> 00:14:57,320 Thank you. 399 00:14:57,320 --> 00:14:59,480 Or as Ms. B says, bye, Felicia. 400 00:14:59,480 --> 00:15:00,480 Exactly. 401 00:15:00,480 --> 00:15:02,720 But none of those are as good as a fire alarm. 402 00:15:02,720 --> 00:15:04,760 No, I have never. 403 00:15:04,760 --> 00:15:05,760 Ever. 404 00:15:05,760 --> 00:15:07,000 I don't know the logic behind it. 405 00:15:07,000 --> 00:15:11,040 It just seems such an extreme measure for something that really could have been just 406 00:15:11,040 --> 00:15:12,040 communicated better. 407 00:15:12,040 --> 00:15:13,800 Like you could have just been like, I am running late. 408 00:15:13,800 --> 00:15:14,800 Like it's been an emergency. 409 00:15:14,800 --> 00:15:15,800 I know I'm on my final write up. 410 00:15:15,800 --> 00:15:16,800 Like, please. 411 00:15:16,800 --> 00:15:17,800 But how many? 412 00:15:17,800 --> 00:15:18,800 OK. 413 00:15:18,800 --> 00:15:19,800 So we did two. 414 00:15:19,800 --> 00:15:22,080 We changed his shifts to deal with like his late. 415 00:15:22,080 --> 00:15:24,160 It was, you know, based on your you did. 416 00:15:24,160 --> 00:15:25,160 You did your due diligence. 417 00:15:25,160 --> 00:15:26,160 You made your memory. 418 00:15:26,160 --> 00:15:27,160 Yeah. 419 00:15:27,160 --> 00:15:28,920 How many times was a fire alarm pulled? 420 00:15:28,920 --> 00:15:32,760 It was four individual times and then one one bomb threat. 421 00:15:32,760 --> 00:15:34,400 So five in totality. 422 00:15:34,400 --> 00:15:35,400 Yeah. 423 00:15:35,400 --> 00:15:37,960 To prevent a final warning in term. 424 00:15:37,960 --> 00:15:38,960 Yeah. 425 00:15:38,960 --> 00:15:42,920 I mean, they were considering like charging him for loss of revenue in the mall because 426 00:15:42,920 --> 00:15:43,920 the mall is vacated. 427 00:15:43,920 --> 00:15:44,920 Yeah. 428 00:15:44,920 --> 00:15:47,080 It could have been really bad for them. 429 00:15:47,080 --> 00:15:51,240 They got kind of lucky for just hitting with the criminal side versus the civil side. 430 00:15:51,240 --> 00:15:52,240 Yeah. 431 00:15:52,240 --> 00:15:53,240 Wow. 432 00:15:53,240 --> 00:15:54,240 Yeah. 433 00:15:54,240 --> 00:15:57,280 It was because I think they should have because when you've done it that many times, you obviously 434 00:15:57,280 --> 00:15:58,800 don't have any remorse. 435 00:15:58,800 --> 00:16:01,040 You obviously don't care how it affects other people. 436 00:16:01,040 --> 00:16:05,160 I think it's just they did it the first time out of will and then just were like, oh, we're 437 00:16:05,160 --> 00:16:06,960 like, oh, we got away with it. 438 00:16:06,960 --> 00:16:07,960 Yeah. 439 00:16:07,960 --> 00:16:08,960 Socy pads. 440 00:16:08,960 --> 00:16:09,960 Yeah. 441 00:16:09,960 --> 00:16:10,960 So you know what? 442 00:16:10,960 --> 00:16:12,440 Rather than getting here to work on time, let's just pull the fire alarm and evacuate 443 00:16:12,440 --> 00:16:13,440 a mall. 444 00:16:13,440 --> 00:16:14,440 Yeah. 445 00:16:14,440 --> 00:16:15,440 And it gives me another 30 minutes of sleep. 446 00:16:15,440 --> 00:16:19,480 I don't know where those people are now, like in their lives. 447 00:16:19,480 --> 00:16:20,480 I'm just in debt. 448 00:16:20,480 --> 00:16:21,480 That's where they're at. 449 00:16:21,480 --> 00:16:24,480 Maybe in prison. 450 00:16:24,480 --> 00:16:25,920 Or in the unemployment line. 451 00:16:25,920 --> 00:16:29,120 Because I mean, if you're going to pull that maneuver for fire alarms and a bomb threat, 452 00:16:29,120 --> 00:16:31,240 you're probably not changing your ways. 453 00:16:31,240 --> 00:16:32,240 Exactly. 454 00:16:32,240 --> 00:16:37,120 I would love to be the hiring manager at their next job saying, so why did you leave company 455 00:16:37,120 --> 00:16:38,120 X, Y, Z? 456 00:16:38,120 --> 00:16:39,120 Tell me about that. 457 00:16:39,120 --> 00:16:41,840 Well, I guess there's a big gap in their work history. 458 00:16:41,840 --> 00:16:43,560 I'm assuming they didn't put that one down. 459 00:16:43,560 --> 00:16:45,120 Oh, it was COVID. 460 00:16:45,120 --> 00:16:46,120 Yeah. 461 00:16:46,120 --> 00:16:47,120 Exactly. 462 00:16:47,120 --> 00:16:48,120 Oh my God. 463 00:16:48,120 --> 00:16:49,120 That's wild. 464 00:16:49,120 --> 00:16:50,120 So is that your best? 465 00:16:50,120 --> 00:16:53,480 It kind of leads into another, if we stay on the employee side. 466 00:16:53,480 --> 00:16:54,480 Yeah, let's do it. 467 00:16:54,480 --> 00:16:55,480 I'm excited. 468 00:16:55,480 --> 00:17:00,200 So I was a district manager for a pretty well known like eyewear company. 469 00:17:00,200 --> 00:17:03,040 And as I came in, I came into an area that was kind of difficult, right? 470 00:17:03,040 --> 00:17:06,680 In the heat of COVID and they had a lot of challenges that they were kind of experiencing 471 00:17:06,680 --> 00:17:09,040 and just growing traffic into their stores. 472 00:17:09,040 --> 00:17:11,520 And they were like trying everything and they were still doing well. 473 00:17:11,520 --> 00:17:15,240 Like, you know, in terms of other companies, they were really not in such a bad spot, but 474 00:17:15,240 --> 00:17:16,240 they weren't growing. 475 00:17:16,240 --> 00:17:17,240 In the full full company? 476 00:17:17,240 --> 00:17:18,240 Yeah. 477 00:17:18,240 --> 00:17:19,240 Or just stores? 478 00:17:19,240 --> 00:17:20,240 Specifically in like my region. 479 00:17:20,240 --> 00:17:21,240 Okay. 480 00:17:21,240 --> 00:17:25,160 You know, so as we kind of look through each stores P&L and trying to look at like losses 481 00:17:25,160 --> 00:17:28,800 and just where can we kind of cut things and where can we grow and invest? 482 00:17:28,800 --> 00:17:35,560 And you know, if it's, they were very willing to invest lots of money and pour it into areas 483 00:17:35,560 --> 00:17:38,120 where, you know, to help them grow even during COVID, which was awesome. 484 00:17:38,120 --> 00:17:39,120 Nice. 485 00:17:39,120 --> 00:17:40,120 Okay. 486 00:17:40,120 --> 00:17:41,360 But I also wanted to see like where our weak areas were. 487 00:17:41,360 --> 00:17:43,200 So I had about 11 stores. 488 00:17:43,200 --> 00:17:45,160 It wasn't like a gnarly region. 489 00:17:45,160 --> 00:17:49,480 As I started looking at it, there is five stores that are in our high profit loss, like 490 00:17:49,480 --> 00:17:53,400 areas that were like difficulty with LP, lots of stolen goods and stuff like that. 491 00:17:53,400 --> 00:17:58,760 Like the stores that were in our nicest areas had worse losses than our stores that were 492 00:17:58,760 --> 00:18:00,120 in like the rough areas. 493 00:18:00,120 --> 00:18:01,120 It didn't make sense. 494 00:18:01,120 --> 00:18:02,120 Huh. 495 00:18:02,120 --> 00:18:03,360 So we were like kind of trying to take a look at that. 496 00:18:03,360 --> 00:18:04,460 It was surface level. 497 00:18:04,460 --> 00:18:05,460 We kind of looked at staffing. 498 00:18:05,460 --> 00:18:07,020 It was very surface level. 499 00:18:07,020 --> 00:18:08,020 It was consistent. 500 00:18:08,020 --> 00:18:09,680 It matched up over the past five years. 501 00:18:09,680 --> 00:18:10,680 It wasn't anything that was like. 502 00:18:10,680 --> 00:18:11,680 No spikes. 503 00:18:11,680 --> 00:18:12,680 No spikes. 504 00:18:12,680 --> 00:18:13,680 Okay. 505 00:18:13,680 --> 00:18:17,200 Drove into it a little bit more over the next like six months because I started like checking 506 00:18:17,200 --> 00:18:24,040 things and the big thing that I noticed was just weird inventory errors and the inventory 507 00:18:24,040 --> 00:18:28,280 kind of errors that I was experiencing was like very complicated errors that like made 508 00:18:28,280 --> 00:18:31,360 you kind of wrapped it up to like IT or software. 509 00:18:31,360 --> 00:18:33,880 But did you have a manager doing inventory monthly? 510 00:18:33,880 --> 00:18:35,320 Like in the stores themselves? 511 00:18:35,320 --> 00:18:38,240 I mean they did like regular kind of uptick on inventory. 512 00:18:38,240 --> 00:18:39,240 Okay. 513 00:18:39,240 --> 00:18:42,480 And then you know big old overhauled inventories where you had like a third party company come 514 00:18:42,480 --> 00:18:43,480 on every year. 515 00:18:43,480 --> 00:18:44,480 Third party company. 516 00:18:44,480 --> 00:18:46,040 They have a lot of product. 517 00:18:46,040 --> 00:18:47,040 Yeah. 518 00:18:47,040 --> 00:18:49,520 I'm just thinking of me like with my tally sheet in the golf shop taking inventory. 519 00:18:49,520 --> 00:18:50,520 Yeah. 520 00:18:50,520 --> 00:18:51,520 I think it's a little bit different. 521 00:18:51,520 --> 00:18:52,520 Very, very different. 522 00:18:52,520 --> 00:18:53,520 Okay. 523 00:18:53,520 --> 00:18:58,080 It was like lots of product but also it's you know as a measure so like you get it more 524 00:18:58,080 --> 00:18:59,080 accurate. 525 00:18:59,080 --> 00:19:00,080 Yeah. 526 00:19:00,080 --> 00:19:01,240 Well I wear it small too. 527 00:19:01,240 --> 00:19:03,400 It's small but it was also not just I wear. 528 00:19:03,400 --> 00:19:08,160 We had full apparel and other hard goods and stuff like that. 529 00:19:08,160 --> 00:19:09,160 Okay. 530 00:19:09,160 --> 00:19:10,440 So I think that's what you achieve for being in retail. 531 00:19:10,440 --> 00:19:13,000 That sounds like my nightmare. 532 00:19:13,000 --> 00:19:14,000 It's actually not as bad. 533 00:19:14,000 --> 00:19:17,720 I feel like it's the easiest of the service industry in my opinion in a lot of ways. 534 00:19:17,720 --> 00:19:20,480 But in other ways it's there's other complications to it. 535 00:19:20,480 --> 00:19:22,200 Just the inventory aspect. 536 00:19:22,200 --> 00:19:26,240 But typically people you deal with are usually kind of happy to like they're excited. 537 00:19:26,240 --> 00:19:29,000 You know they get like that whole you know the buyer's high and they're kind of like 538 00:19:29,000 --> 00:19:30,920 excited to go home with something new. 539 00:19:30,920 --> 00:19:33,040 Usually that's like I think the most general experience. 540 00:19:33,040 --> 00:19:35,160 But when people are upset they're really upset too. 541 00:19:35,160 --> 00:19:36,160 Fair enough. 542 00:19:36,160 --> 00:19:37,160 We get that. 543 00:19:37,160 --> 00:19:38,160 We get that. 544 00:19:38,160 --> 00:19:39,160 Yeah. 545 00:19:39,160 --> 00:19:42,880 So it's definitely like a big swing from like one customer that's super stoked and then 546 00:19:42,880 --> 00:19:46,360 the next one is like I'm furious because of a certain return policy. 547 00:19:46,360 --> 00:19:48,000 So it is it is challenging sometimes. 548 00:19:48,000 --> 00:19:52,560 But in general as he's like as I took it like a deeper look and I'm a big numbers person 549 00:19:52,560 --> 00:19:54,700 I love just diving through like Excel sheets. 550 00:19:54,700 --> 00:19:58,400 There was like just like different flags that was thrown at me and I started looking at 551 00:19:58,400 --> 00:20:01,360 a little bit more a little bit more and I was like we need to bring in like someone 552 00:20:01,360 --> 00:20:04,360 who like focuses just on this because I think this is like a bigger loss. 553 00:20:04,360 --> 00:20:07,480 I'm looking at like numbers that don't match up in the millions. 554 00:20:07,480 --> 00:20:09,280 Oh whoa. 555 00:20:09,280 --> 00:20:12,760 You know these are high profit stores that do you know millions a year. 556 00:20:12,760 --> 00:20:14,720 I was thinking like I don't know 10k. 557 00:20:14,720 --> 00:20:19,400 I was looking at like over over that couple year span over so like it's over a year spans 558 00:20:19,400 --> 00:20:22,400 I was I was like seeing massive loss. 559 00:20:22,400 --> 00:20:24,000 Not one other region was experiencing that. 560 00:20:24,000 --> 00:20:25,240 And you're like this can't be right. 561 00:20:25,240 --> 00:20:26,240 Let's bring someone in. 562 00:20:26,240 --> 00:20:27,240 Yeah. 563 00:20:27,240 --> 00:20:28,480 Call it you know LA if you want to call it LA. 564 00:20:28,480 --> 00:20:33,160 But that's not like I don't think one area is going to have that much of a big difference. 565 00:20:33,160 --> 00:20:34,160 Not that much. 566 00:20:34,160 --> 00:20:37,400 So they like you know we have a loss prevention team and all that kind of stuff corporate 567 00:20:37,400 --> 00:20:38,400 angles. 568 00:20:38,400 --> 00:20:39,400 They start looking into it. 569 00:20:39,400 --> 00:20:40,400 Find nothing. 570 00:20:40,400 --> 00:20:41,400 They're like no that's just typical loss. 571 00:20:41,400 --> 00:20:43,400 It's been like that way for a very years. 572 00:20:43,400 --> 00:20:44,400 Tracking. 573 00:20:44,400 --> 00:20:45,400 What? 574 00:20:45,400 --> 00:20:46,400 There's nothing that is surprising. 575 00:20:46,400 --> 00:20:47,400 Your store has been like that. 576 00:20:47,400 --> 00:20:48,400 Historically. 577 00:20:48,400 --> 00:20:49,400 They basically looked at it. 578 00:20:49,400 --> 00:20:54,360 Yeah from a historical side like it hasn't upticked or you know it was consistent. 579 00:20:54,360 --> 00:20:57,920 So if there was something funky going on it had been going on for a while. 580 00:20:57,920 --> 00:21:01,720 They look they were wrapping it too like that is expected loss because it's tracking with 581 00:21:01,720 --> 00:21:02,720 prior year. 582 00:21:02,720 --> 00:21:03,720 It's trend. 583 00:21:03,720 --> 00:21:04,720 Yeah exactly. 584 00:21:04,720 --> 00:21:05,720 What did you do? 585 00:21:05,720 --> 00:21:09,960 I had an idea of like what was taking place and it looked like a very complicated idea 586 00:21:09,960 --> 00:21:12,000 and I was like I want to know if I could do it. 587 00:21:12,000 --> 00:21:15,120 I want to see if I can I want to put to the test so I can then show them like this is 588 00:21:15,120 --> 00:21:16,120 plausible look. 589 00:21:16,120 --> 00:21:20,120 And it has to do with like our software and how we do our inventory. 590 00:21:20,120 --> 00:21:22,640 You know but there's other complications like how would you actually move the product if 591 00:21:22,640 --> 00:21:24,160 you were internal theft. 592 00:21:24,160 --> 00:21:27,200 Like how do you how do you get rid of it if you're on camera. 593 00:21:27,200 --> 00:21:28,200 Yeah. 594 00:21:28,200 --> 00:21:31,960 Basically the stores that don't have a lot of security cameras are in the nice areas 595 00:21:31,960 --> 00:21:34,560 that don't really require massive amounts. 596 00:21:34,560 --> 00:21:36,920 They have them on the registers and cash wrap. 597 00:21:36,920 --> 00:21:38,560 They have maybe in the office. 598 00:21:38,560 --> 00:21:39,800 But not every single corner. 599 00:21:39,800 --> 00:21:43,400 Not every square foot is covered and they don't invest as heavy as you would in other 600 00:21:43,400 --> 00:21:45,600 stores that deal with lots of loss. 601 00:21:45,600 --> 00:21:46,600 Okay. 602 00:21:46,600 --> 00:21:50,520 And obviously because of that they did add some you know security measures to those stores 603 00:21:50,520 --> 00:21:54,720 like sensors and other things because they their numbers did rise quite a bit. 604 00:21:54,720 --> 00:21:58,120 But it still wasn't like never an area where it was like so high that they were like oh 605 00:21:58,120 --> 00:21:59,120 my gosh. 606 00:21:59,120 --> 00:22:03,720 I mean because it was like each store maybe 100k a year which is not really that crazy. 607 00:22:03,720 --> 00:22:06,360 But when you're saying millions it obviously adds up. 608 00:22:06,360 --> 00:22:08,400 In total from all these stores. 609 00:22:08,400 --> 00:22:12,720 Yeah cumulative in over years too. 610 00:22:12,720 --> 00:22:16,020 Anyways I was able to prove the method worked and I was like this is how I think they're 611 00:22:16,020 --> 00:22:17,020 doing it. 612 00:22:17,020 --> 00:22:18,020 And they're like okay. 613 00:22:18,020 --> 00:22:20,080 Hypothetically you pseudo stole product. 614 00:22:20,080 --> 00:22:22,320 Yeah I mean I just did it like in the system internally. 615 00:22:22,320 --> 00:22:25,560 But you were like this you presented it and was like this is how I did it. 616 00:22:25,560 --> 00:22:26,560 I showed them how it worked. 617 00:22:26,560 --> 00:22:27,560 Like I was like this is my idea. 618 00:22:27,560 --> 00:22:30,920 The product is in front of you but it's not in our inventory. 619 00:22:30,920 --> 00:22:32,680 I stole it out of inventory. 620 00:22:32,680 --> 00:22:35,640 And it tracked with like our highest resale items. 621 00:22:35,640 --> 00:22:38,760 Not everyone steals things that like has any value. 622 00:22:38,760 --> 00:22:41,400 People steal like most random stuff that doesn't necessarily have value. 623 00:22:41,400 --> 00:22:45,760 So it tracked along with like what you would want to resell and make money off of. 624 00:22:45,760 --> 00:22:46,760 Okay. 625 00:22:46,760 --> 00:22:49,880 Eventually we were able to they did like investigative stuff. 626 00:22:49,880 --> 00:22:52,400 You know they did their whole angle from the corporate side where they were like interviewing 627 00:22:52,400 --> 00:22:55,280 people pulling you know massive amount of records. 628 00:22:55,280 --> 00:22:59,280 And it was a month it was like took like another five six months before I heard anything back. 629 00:22:59,280 --> 00:23:01,480 Like I was asking for updates and they're like we're in the midst of it. 630 00:23:01,480 --> 00:23:02,760 You know you can get the vague response. 631 00:23:02,760 --> 00:23:03,760 Yeah. 632 00:23:03,760 --> 00:23:05,920 We can't discuss things that are under investigation. 633 00:23:05,920 --> 00:23:06,920 Exactly. 634 00:23:06,920 --> 00:23:07,920 Eventually I get hit up. 635 00:23:07,920 --> 00:23:10,560 And they say we want to chat with you. 636 00:23:10,560 --> 00:23:14,640 We want to we want to just give you a rundown give you give you an update on what's taking 637 00:23:14,640 --> 00:23:15,640 place. 638 00:23:15,640 --> 00:23:16,640 Okay. 639 00:23:16,640 --> 00:23:19,360 So I'm just so excited because I was like thinking that there was really like a bunch 640 00:23:19,360 --> 00:23:20,360 coming to it. 641 00:23:20,360 --> 00:23:23,180 But I was blown away at what like they presented me. 642 00:23:23,180 --> 00:23:27,800 So basically a really complicated ring of people that were not just internally like from 643 00:23:27,800 --> 00:23:30,460 managers that were doing it internally in the system. 644 00:23:30,460 --> 00:23:33,800 They had people that were moving the product that they were like selling it to that there 645 00:23:33,800 --> 00:23:35,080 were resellers. 646 00:23:35,080 --> 00:23:39,680 They had associates that were like lookouts corporate delivery guys that would kind of 647 00:23:39,680 --> 00:23:42,040 kick the boxes off before they even came through the door. 648 00:23:42,040 --> 00:23:43,480 So they were never on camera. 649 00:23:43,480 --> 00:23:44,480 Oh my gosh. 650 00:23:44,480 --> 00:23:45,480 And we're never. 651 00:23:45,480 --> 00:23:47,480 Well you were I guess long term. 652 00:23:47,480 --> 00:23:50,440 Anticipating inventory but it just never got on the shelf. 653 00:23:50,440 --> 00:23:51,440 Yeah. 654 00:23:51,440 --> 00:23:53,760 And they were checking it in like we had that product. 655 00:23:53,760 --> 00:23:54,760 Wow. 656 00:23:54,760 --> 00:23:57,320 Because then it would be a big flag if you missed shipping. 657 00:23:57,320 --> 00:23:59,480 You were like hey you're missing three boxes. 658 00:23:59,480 --> 00:24:02,760 So they received it but the box never really showed up. 659 00:24:02,760 --> 00:24:03,760 Yeah. 660 00:24:03,760 --> 00:24:04,760 So wow. 661 00:24:04,760 --> 00:24:08,000 Ended up being like they assume they never like could really give a concrete answer on 662 00:24:08,000 --> 00:24:11,660 how many people were actually involved but like upwards to like 30 employees. 663 00:24:11,660 --> 00:24:12,660 Over how many stores. 664 00:24:12,660 --> 00:24:15,400 I don't know maybe like six or seven stores. 665 00:24:15,400 --> 00:24:16,400 Wow. 666 00:24:16,400 --> 00:24:17,400 You uncovered it. 667 00:24:17,400 --> 00:24:20,200 And over like a five year period. 668 00:24:20,200 --> 00:24:24,400 It could have been longer some of those employees were there prior to five years but from our 669 00:24:24,400 --> 00:24:28,720 understanding is it went really that's when the numbers picked up. 670 00:24:28,720 --> 00:24:33,580 So it could have like been longer but it's amazing to me that that many people it slowly 671 00:24:33,580 --> 00:24:36,760 grew like they like acquired this whole ring. 672 00:24:36,760 --> 00:24:38,560 Well they're making like money on the side. 673 00:24:38,560 --> 00:24:39,560 It's a mafia. 674 00:24:39,560 --> 00:24:42,240 And I'm saying is Miss B you want some extra cash. 675 00:24:42,240 --> 00:24:44,240 It's a paramafia. 676 00:24:44,240 --> 00:24:48,200 Probably also had a little air of hey we'll cut you in if you don't say anything. 677 00:24:48,200 --> 00:24:49,200 Right of course. 678 00:24:49,200 --> 00:24:50,760 But like I don't know. 679 00:24:50,760 --> 00:24:52,280 I knew some of those people. 680 00:24:52,280 --> 00:24:53,280 I was blown away. 681 00:24:53,280 --> 00:24:55,720 I was like I could never pin them for. 682 00:24:55,720 --> 00:24:56,720 Not Jerry. 683 00:24:56,720 --> 00:24:57,720 Yeah Jerry. 684 00:24:57,720 --> 00:24:58,720 Little Jerry. 685 00:24:58,720 --> 00:24:59,720 What. 686 00:24:59,720 --> 00:25:00,720 It was. 687 00:25:00,720 --> 00:25:01,720 Jerry. 688 00:25:01,720 --> 00:25:03,400 The most that was the biggest like that. 689 00:25:03,400 --> 00:25:07,840 I mean I know people steal stuff all the time but internal theft is always very weird to 690 00:25:07,840 --> 00:25:10,680 me because I'm like you're getting paid from this company and you're they're providing 691 00:25:10,680 --> 00:25:13,920 you a you know livelihood and usually doing their best to take care of you might not like 692 00:25:13,920 --> 00:25:17,860 your manager or something but typically like they're there to be there for you and what 693 00:25:17,860 --> 00:25:23,080 in most ways modern day like companies are typically that's why I didn't use something 694 00:25:23,080 --> 00:25:25,080 as much as you're doing providing them something. 695 00:25:25,080 --> 00:25:26,080 Yeah. 696 00:25:26,080 --> 00:25:27,080 Talk about biting the hand that feeds you. 697 00:25:27,080 --> 00:25:28,920 I mean you're drawing a paycheck. 698 00:25:28,920 --> 00:25:29,920 You're pulling benefits. 699 00:25:29,920 --> 00:25:32,440 You know you're enjoying vacation time. 700 00:25:32,440 --> 00:25:34,520 So you're going to go to prison. 701 00:25:34,520 --> 00:25:36,960 They kept that all internal. 702 00:25:36,960 --> 00:25:38,640 They process all internally. 703 00:25:38,640 --> 00:25:39,760 But you know their names. 704 00:25:39,760 --> 00:25:41,760 I've looked up people in jail. 705 00:25:41,760 --> 00:25:43,840 Oh like nowadays I would. 706 00:25:43,840 --> 00:25:46,240 I would imagine they now have a full tendency like that. 707 00:25:46,240 --> 00:25:50,200 If they're if you're capable of like stealing even just like one thing you're capable of 708 00:25:50,200 --> 00:25:51,200 stealing more in my mind. 709 00:25:51,200 --> 00:25:52,200 Yeah. 710 00:25:52,200 --> 00:25:53,200 A little bit like. 711 00:25:53,200 --> 00:25:57,000 Was there a mass exodus of employees from stores? 712 00:25:57,000 --> 00:25:58,800 In a one week period we lost all those. 713 00:25:58,800 --> 00:25:59,800 Yeah. 714 00:25:59,800 --> 00:26:00,800 Yeah. 715 00:26:00,800 --> 00:26:01,800 They were gone. 716 00:26:01,800 --> 00:26:02,800 So what was the gossip? 717 00:26:02,800 --> 00:26:03,800 Like where'd they go? 718 00:26:03,800 --> 00:26:07,560 Did people or was it pretty pretty covered up well being like oh they're just not with 719 00:26:07,560 --> 00:26:08,560 us anymore. 720 00:26:08,560 --> 00:26:12,600 After the interviewing of like a lot of staff there was a lot of rumors. 721 00:26:12,600 --> 00:26:16,000 So like people just kind of had an idea that something was going down. 722 00:26:16,000 --> 00:26:17,000 And now they're not here. 723 00:26:17,000 --> 00:26:18,000 And then people are gone. 724 00:26:18,000 --> 00:26:20,360 And then all of a sudden they have one day there wasn't half the staff has gone. 725 00:26:20,360 --> 00:26:22,520 We never saw Jerry again. 726 00:26:22,520 --> 00:26:23,520 Yeah. 727 00:26:23,520 --> 00:26:25,640 Jerry was a punk anyway. 728 00:26:25,640 --> 00:26:30,440 But some cool shades I guess. 729 00:26:30,440 --> 00:26:34,640 But I mean like you like Pat was saying you know you've got 30 people spread over six 730 00:26:34,640 --> 00:26:38,640 stores so it's it is an exodus from the company but it's not necessarily. 731 00:26:38,640 --> 00:26:41,480 Each individual store is not huge. 732 00:26:41,480 --> 00:26:42,480 Potentially. 733 00:26:42,480 --> 00:26:43,480 Wow. 734 00:26:43,480 --> 00:26:44,480 It's really crazy. 735 00:26:44,480 --> 00:26:45,480 That's wild. 736 00:26:45,480 --> 00:26:48,920 That's definitely like an experience I'll stick with me because I think you know it 737 00:26:48,920 --> 00:26:53,400 wasn't like they're not giant big box stores where that stuff probably happens maybe more 738 00:26:53,400 --> 00:26:58,440 frequently like a ring of people doing different sort of fraud and I don't know stealing and 739 00:26:58,440 --> 00:26:59,440 stuff. 740 00:26:59,440 --> 00:27:00,440 I don't. 741 00:27:00,440 --> 00:27:03,400 Just you know especially for smaller retail when there's a you know store it has 10 to 742 00:27:03,400 --> 00:27:04,800 20 employees or something. 743 00:27:04,800 --> 00:27:07,560 It's just like it was it was definitely mind blowing for me. 744 00:27:07,560 --> 00:27:10,640 The awesome part was just the the time frame because it was like I almost forgot about 745 00:27:10,640 --> 00:27:13,000 it a little bit because it was months before I ever heard. 746 00:27:13,000 --> 00:27:14,240 Did you get like a medal for that? 747 00:27:14,240 --> 00:27:15,560 I felt like I should have. 748 00:27:15,560 --> 00:27:17,040 I was like I want like a bonus. 749 00:27:17,040 --> 00:27:18,960 You should have gotten a bonus. 750 00:27:18,960 --> 00:27:23,720 They gave me some they gave me some time off and like some pay time off and like they gave 751 00:27:23,720 --> 00:27:27,640 me like a vacation like they gave me like a credit to where like you know flyer mile 752 00:27:27,640 --> 00:27:28,640 kind of hotel. 753 00:27:28,640 --> 00:27:31,320 And where's my medal and keys to the company? 754 00:27:31,320 --> 00:27:34,040 They were like you invested because I was doing this like kind of my own time for the 755 00:27:34,040 --> 00:27:37,800 most part I wasn't just spending all my work hours like trying to investigate something 756 00:27:37,800 --> 00:27:39,640 that they weren't really even behind. 757 00:27:39,640 --> 00:27:42,160 It was just something like tinker around with like let me mess around. 758 00:27:42,160 --> 00:27:43,160 It was on my mind constantly. 759 00:27:43,160 --> 00:27:46,880 I was like this is a huge error in our P&L like we are losing so much money. 760 00:27:46,880 --> 00:27:47,880 I was like where's it going? 761 00:27:47,880 --> 00:27:48,880 Where's it going? 762 00:27:48,880 --> 00:27:49,880 I guess. 763 00:27:49,880 --> 00:27:53,560 I get a bonus on this on these plans like I want to figure I'm gonna find this loss 764 00:27:53,560 --> 00:27:54,560 and fix it. 765 00:27:54,560 --> 00:27:55,560 There it is. 766 00:27:55,560 --> 00:27:56,560 There it is. 767 00:27:56,560 --> 00:27:57,560 Exactly. 768 00:27:57,560 --> 00:27:58,560 You should have got the back pay for that. 769 00:27:58,560 --> 00:27:59,560 You know yeah. 770 00:27:59,560 --> 00:28:00,560 Shut up. 771 00:28:00,560 --> 00:28:01,560 I needed you at my side to argue for me. 772 00:28:01,560 --> 00:28:02,560 I would have been there. 773 00:28:02,560 --> 00:28:06,200 When you figured out the million dollar theft ring did they give you like a DVD player or 774 00:28:06,200 --> 00:28:08,640 monogrammed towels or something to say thank you? 775 00:28:08,640 --> 00:28:10,080 Yeah they should have. 776 00:28:10,080 --> 00:28:14,240 Hey thank you so much for saving us three million dollars in future inventory here. 777 00:28:14,240 --> 00:28:16,040 Because we said there's nothing going on. 778 00:28:16,040 --> 00:28:17,680 Here's a customized towel for you. 779 00:28:17,680 --> 00:28:22,960 Yeah it's that company is under a very big umbrella company so they were kind of like 780 00:28:22,960 --> 00:28:23,960 mm-hmm. 781 00:28:23,960 --> 00:28:24,960 You're a number. 782 00:28:24,960 --> 00:28:25,960 Yeah absolutely. 783 00:28:25,960 --> 00:28:27,840 Like thank you but get back to work. 784 00:28:27,840 --> 00:28:28,840 Yeah. 785 00:28:28,840 --> 00:28:29,840 That's wild. 786 00:28:29,840 --> 00:28:30,840 Make sure it doesn't happen again. 787 00:28:30,840 --> 00:28:31,840 Dang. 788 00:28:31,840 --> 00:28:34,640 And I was told initially to like stop looking into it kind of. 789 00:28:34,640 --> 00:28:35,640 Oh. 790 00:28:35,640 --> 00:28:37,800 Like because they were like I think you're I think you're just kind of you're running 791 00:28:37,800 --> 00:28:38,800 down something. 792 00:28:38,800 --> 00:28:39,800 Let it go. 793 00:28:39,800 --> 00:28:42,800 Oh god no I hear that every day. 794 00:28:42,800 --> 00:28:44,840 Please no. 795 00:28:44,840 --> 00:28:45,840 Mark the time for that sound. 796 00:28:45,840 --> 00:28:46,840 I'm really sorry. 797 00:28:46,840 --> 00:28:47,840 Oh you better be. 798 00:28:47,840 --> 00:28:48,840 I don't care. 799 00:28:48,840 --> 00:28:49,840 Oh my god. 800 00:28:49,840 --> 00:28:50,840 That's wild. 801 00:28:50,840 --> 00:28:51,840 That is crazy. 802 00:28:51,840 --> 00:28:56,720 See all I have are hobo stories right now. 803 00:28:56,720 --> 00:29:00,360 Okay well that brings me that brings me on to my next question for you. 804 00:29:00,360 --> 00:29:01,360 Oh no what? 805 00:29:01,360 --> 00:29:04,120 Do you have Miss B's Bee of the Week? 806 00:29:04,120 --> 00:29:08,040 Oh man I always do. 807 00:29:08,040 --> 00:29:12,120 But this week my biggest bees have been homeless people man. 808 00:29:12,120 --> 00:29:15,080 Like I really am not kidding. 809 00:29:15,080 --> 00:29:20,040 Like just this morning I was at our bar area and I was talking to the food and beverage 810 00:29:20,040 --> 00:29:25,320 manager and we see this person walking by that's coming from the event spaces which 811 00:29:25,320 --> 00:29:28,640 were all unoccupied so nobody should have been walking that way. 812 00:29:28,640 --> 00:29:29,640 Oh interesting. 813 00:29:29,640 --> 00:29:32,600 And it's this guy holding a blanket with things in it and he kind of like goes like this to 814 00:29:32,600 --> 00:29:34,200 us like waves and then keeps walking by. 815 00:29:34,200 --> 00:29:37,100 And the food and beverage manager and I look at each other and we're like what the hell 816 00:29:37,100 --> 00:29:38,100 where's that guy coming from? 817 00:29:38,100 --> 00:29:39,100 And I'm like was he us? 818 00:29:39,100 --> 00:29:40,100 She's like yeah he was. 819 00:29:40,100 --> 00:29:42,560 And we're like where did he come from? 820 00:29:42,560 --> 00:29:46,000 So we go over there it was a homeless guy with a blanket just waves as he's walking 821 00:29:46,000 --> 00:29:47,720 out we're like where was he sleeping? 822 00:29:47,720 --> 00:29:48,720 Super friendly. 823 00:29:48,720 --> 00:29:49,720 Stairwell. 824 00:29:49,720 --> 00:29:51,360 But there was none. 825 00:29:51,360 --> 00:29:53,760 It was literally three meeting spaces right there. 826 00:29:53,760 --> 00:29:56,780 I'm sorry that's a heated meeting space that's empty. 827 00:29:56,780 --> 00:30:01,360 We went and checked every door and there were two that were unopened but there was a banquet 828 00:30:01,360 --> 00:30:03,680 captain in there working in both of them. 829 00:30:03,680 --> 00:30:08,240 And he just stepped out on break but we never seen him enter and we asked the banquet captain 830 00:30:08,240 --> 00:30:09,240 like you've been working here? 831 00:30:09,240 --> 00:30:10,240 They're like yeah. 832 00:30:10,240 --> 00:30:11,240 They're like did you see a guy? 833 00:30:11,240 --> 00:30:12,240 And he was like no. 834 00:30:12,240 --> 00:30:14,080 So we think he was hiding under a table somewhere. 835 00:30:14,080 --> 00:30:15,080 Under the linens under the table? 836 00:30:15,080 --> 00:30:16,080 Yeah. 837 00:30:16,080 --> 00:30:17,080 Storage room or something. 838 00:30:17,080 --> 00:30:19,760 Because there was nowhere else he would have come from. 839 00:30:19,760 --> 00:30:21,520 But so that's not even my B of the week. 840 00:30:21,520 --> 00:30:23,520 So this guy. 841 00:30:23,520 --> 00:30:24,520 That's an H of the week. 842 00:30:24,520 --> 00:30:25,520 I know. 843 00:30:25,520 --> 00:30:26,520 I got a lot of them. 844 00:30:26,520 --> 00:30:27,520 Homeless? 845 00:30:27,520 --> 00:30:28,520 Homeless. 846 00:30:28,520 --> 00:30:29,520 Okay. 847 00:30:29,520 --> 00:30:30,520 Seriously. 848 00:30:30,520 --> 00:30:31,520 Good one. 849 00:30:31,520 --> 00:30:32,520 Come on. 850 00:30:32,520 --> 00:30:33,840 That's what you were going for? 851 00:30:33,840 --> 00:30:34,840 I just. 852 00:30:34,840 --> 00:30:35,840 Didn't land? 853 00:30:35,840 --> 00:30:36,840 No. 854 00:30:36,840 --> 00:30:37,840 No. 855 00:30:37,840 --> 00:30:38,840 Okay. 856 00:30:38,840 --> 00:30:39,840 Fine. 857 00:30:39,840 --> 00:30:42,120 You can do so much better. 858 00:30:42,120 --> 00:30:46,360 So it's a A hole of the week is from last night. 859 00:30:46,360 --> 00:30:47,800 And this guy. 860 00:30:47,800 --> 00:30:51,440 So I just hired a new security guard because of all of our issues. 861 00:30:51,440 --> 00:30:53,840 Wait I'm sorry you hire security guards? 862 00:30:53,840 --> 00:30:54,840 Yes ma'am. 863 00:30:54,840 --> 00:30:55,840 Are you kidding? 864 00:30:55,840 --> 00:30:57,660 I run this place anyway. 865 00:30:57,660 --> 00:30:58,660 You run security? 866 00:30:58,660 --> 00:30:59,660 I run everything. 867 00:30:59,660 --> 00:31:00,660 That is so cool. 868 00:31:00,660 --> 00:31:03,280 I'm housekeeping this week. 869 00:31:03,280 --> 00:31:06,960 I'm also the general manager because she's out and I'm running front office and the director 870 00:31:06,960 --> 00:31:08,680 of engineering is gone. 871 00:31:08,680 --> 00:31:10,960 And so I'm running the security team. 872 00:31:10,960 --> 00:31:11,960 The hotel is mine. 873 00:31:11,960 --> 00:31:12,960 I'm sorry. 874 00:31:12,960 --> 00:31:13,960 Slay girl. 875 00:31:13,960 --> 00:31:14,960 Way to go. 876 00:31:14,960 --> 00:31:15,960 I'm so proud of you. 877 00:31:15,960 --> 00:31:16,960 Thank you. 878 00:31:16,960 --> 00:31:18,920 Bill are you proud of Miss B? 879 00:31:18,920 --> 00:31:19,920 100%. 880 00:31:19,920 --> 00:31:24,120 I am so glad she is no longer at the last place. 881 00:31:24,120 --> 00:31:25,120 Oh me too. 882 00:31:25,120 --> 00:31:26,120 So glad. 883 00:31:26,120 --> 00:31:28,120 But for a myriad of reasons. 884 00:31:28,120 --> 00:31:29,120 I know. 885 00:31:29,120 --> 00:31:30,120 Yeah. 886 00:31:30,120 --> 00:31:31,120 I'm so glad. 887 00:31:31,120 --> 00:31:32,120 Okay. 888 00:31:32,120 --> 00:31:33,120 Anyway, I'm sorry. 889 00:31:33,120 --> 00:31:34,120 I'm starting to interrupt. 890 00:31:34,120 --> 00:31:35,120 You're in charge. 891 00:31:35,120 --> 00:31:36,120 You're a boss B. 892 00:31:36,120 --> 00:31:37,120 Yeah. 893 00:31:37,120 --> 00:31:38,120 So I just hired this new security guy. 894 00:31:38,120 --> 00:31:39,120 Was that one better? 895 00:31:39,120 --> 00:31:40,120 That was better. 896 00:31:40,120 --> 00:31:44,000 And yesterday was his very first day. 897 00:31:44,000 --> 00:31:46,120 So it's a paperwork kind of day. 898 00:31:46,120 --> 00:31:47,120 So we do his paperwork. 899 00:31:47,120 --> 00:31:51,560 You know, I request all of his logins, his emails, all that jazz, but I wanted to give 900 00:31:51,560 --> 00:31:55,600 him a full shift because he was very eager and wanted to work, wanted to get a paycheck. 901 00:31:55,600 --> 00:31:57,800 So I was like, I will give you a full eight hours. 902 00:31:57,800 --> 00:32:00,600 So after we finished all his paperwork and stuff, I said, okay, just hang out at the 903 00:32:00,600 --> 00:32:04,400 desk and just observe, you know, the traffic coming in and out, the kind of questions the 904 00:32:04,400 --> 00:32:05,400 desk are asked. 905 00:32:05,400 --> 00:32:08,320 Like, you know, kind of get a feel for the clientele, the hotel. 906 00:32:08,320 --> 00:32:11,160 And, you know, by sitting there and listening to the front desk, you can learn about the 907 00:32:11,160 --> 00:32:12,160 hotel a lot. 908 00:32:12,160 --> 00:32:14,400 Like, because people come up and go, where are the restrooms? 909 00:32:14,400 --> 00:32:15,400 And front desk tells you. 910 00:32:15,400 --> 00:32:17,920 And I'm just to take things in and just observe. 911 00:32:17,920 --> 00:32:21,680 And he notices a guy kind of like wandering around and like looking around. 912 00:32:21,680 --> 00:32:22,680 And so he goes up to him. 913 00:32:22,680 --> 00:32:23,880 He's like, can I help you find anything? 914 00:32:23,880 --> 00:32:24,880 I'm just waiting for a friend. 915 00:32:24,880 --> 00:32:25,880 I'm just waiting for a friend. 916 00:32:25,880 --> 00:32:28,640 And he's like, okay, do you got a name? 917 00:32:28,640 --> 00:32:31,840 Like maybe I can give him a call and let him know that you're waiting. 918 00:32:31,840 --> 00:32:34,040 By the way, no hospitality experience. 919 00:32:34,040 --> 00:32:35,040 Love that. 920 00:32:35,040 --> 00:32:36,040 And he's like, no, he's coming out. 921 00:32:36,040 --> 00:32:37,040 He's coming out. 922 00:32:37,040 --> 00:32:38,040 And he's like, okay. 923 00:32:38,040 --> 00:32:41,040 And he said he sounded kind of like convincing. 924 00:32:41,040 --> 00:32:42,040 And he's like, all right. 925 00:32:42,040 --> 00:32:44,280 And he's like, I'll just go grab a drink of bar and grab something while I wait. 926 00:32:44,280 --> 00:32:47,200 And so it's like, okay, that's like a reasonable thing to do. 927 00:32:47,200 --> 00:32:48,200 Right. 928 00:32:48,200 --> 00:32:49,200 So he goes over to the bar. 929 00:32:49,200 --> 00:32:53,440 He orders a grilled cheese and a cocktail and he has it. 930 00:32:53,440 --> 00:32:57,960 And then he goes to pay and his card won't go through. 931 00:32:57,960 --> 00:32:59,360 And the guy's like, oh, there must be a mistake. 932 00:32:59,360 --> 00:33:00,360 There must be something wrong. 933 00:33:00,360 --> 00:33:01,360 There must be something wrong. 934 00:33:01,360 --> 00:33:02,360 I'll be right back. 935 00:33:02,360 --> 00:33:04,360 So the bartender was getting PO'd because this guy's not paying his tab. 936 00:33:04,360 --> 00:33:06,640 And then he's like walking around doing stuff. 937 00:33:06,640 --> 00:33:08,000 And so the security guy goes up to him. 938 00:33:08,000 --> 00:33:09,480 He's like, you got to pay your bill. 939 00:33:09,480 --> 00:33:11,000 He's like, stop harassing me, man. 940 00:33:11,000 --> 00:33:12,000 Stop harassing me. 941 00:33:12,000 --> 00:33:13,000 And he's like, I'm not. 942 00:33:13,000 --> 00:33:15,240 And he's like, you got to pay. 943 00:33:15,240 --> 00:33:16,760 Like where's this friend of yours? 944 00:33:16,760 --> 00:33:20,520 And so the guy starts getting aggressive, like all up in his face. 945 00:33:20,520 --> 00:33:25,320 At one point, the guy takes his hat off and he goes and smacks my security guard on the 946 00:33:25,320 --> 00:33:26,320 top of the head. 947 00:33:26,320 --> 00:33:27,320 Oh no. 948 00:33:27,320 --> 00:33:28,320 He needs to lose his head, man. 949 00:33:28,320 --> 00:33:29,320 And smacks him on the top of the head. 950 00:33:29,320 --> 00:33:30,320 And the guy's just like, oh no. 951 00:33:30,320 --> 00:33:31,320 Ow. 952 00:33:31,320 --> 00:33:32,320 It's his first day. 953 00:33:32,320 --> 00:33:35,320 He's kicking a guy out of the hotel. 954 00:33:35,320 --> 00:33:37,160 He played right into the guy's trap though. 955 00:33:37,160 --> 00:33:38,160 Good welcome party. 956 00:33:38,160 --> 00:33:41,160 But he can't really like do anything, right? 957 00:33:41,160 --> 00:33:42,160 The security guy? 958 00:33:42,160 --> 00:33:45,040 The only thing he can do is be like, I'm going to call the cops. 959 00:33:45,040 --> 00:33:46,320 That's literally it. 960 00:33:46,320 --> 00:33:47,320 But good for him. 961 00:33:47,320 --> 00:33:48,320 First day. 962 00:33:48,320 --> 00:33:49,320 You're supposed to be just sitting there. 963 00:33:49,320 --> 00:33:51,120 I was like applauding him. 964 00:33:51,120 --> 00:33:53,680 No hospitality experience. 965 00:33:53,680 --> 00:33:57,040 And he kicked, bought his first day and literally got this guy out. 966 00:33:57,040 --> 00:33:58,040 He's like, I'm on your side. 967 00:33:58,040 --> 00:33:59,560 But I mean, we did call the police. 968 00:33:59,560 --> 00:34:03,320 Do you really want to go in with a squad car or why don't you go out on your own free will? 969 00:34:03,320 --> 00:34:04,320 And I'm not leaving. 970 00:34:04,320 --> 00:34:06,480 Okay, well let's, we'll sit outside together. 971 00:34:06,480 --> 00:34:07,480 Let's talk about this. 972 00:34:07,480 --> 00:34:09,280 And got him outside of the building. 973 00:34:09,280 --> 00:34:11,000 He stood between him and other guests. 974 00:34:11,000 --> 00:34:13,480 Like he was instinctually doing all the right things. 975 00:34:13,480 --> 00:34:14,480 Huh. 976 00:34:14,480 --> 00:34:15,480 Yeah. 977 00:34:15,480 --> 00:34:16,480 But definitely still a hole. 978 00:34:16,480 --> 00:34:20,520 Just to clarify, the hotel did not get paid for their grilled cheese and cocktail. 979 00:34:20,520 --> 00:34:21,520 Of course not. 980 00:34:21,520 --> 00:34:22,520 Right. 981 00:34:22,520 --> 00:34:23,520 I believe it was a cactail. 982 00:34:23,520 --> 00:34:24,520 Yeah. 983 00:34:24,520 --> 00:34:25,520 Thank you. 984 00:34:25,520 --> 00:34:26,520 Thank you. 985 00:34:26,520 --> 00:34:27,520 Thank you. 986 00:34:27,520 --> 00:34:31,080 Can I get a grilled cheese and a cactail please? 987 00:34:31,080 --> 00:34:34,200 People listening did not hear my giggle fit. 988 00:34:34,200 --> 00:34:36,000 Oh my God. 989 00:34:36,000 --> 00:34:37,000 All right. 990 00:34:37,000 --> 00:34:39,480 I need you guys have some fun stories like that. 991 00:34:39,480 --> 00:34:40,480 Any hobo stories? 992 00:34:40,480 --> 00:34:43,120 I have, you know, a lot of hope. 993 00:34:43,120 --> 00:34:44,120 Okay. 994 00:34:44,120 --> 00:34:45,120 Or whatever you want to call it. 995 00:34:45,120 --> 00:34:46,120 Working in Santa Monica. 996 00:34:46,120 --> 00:34:47,120 Yeah. 997 00:34:47,120 --> 00:34:48,120 It was a daily occurrence. 998 00:34:48,120 --> 00:34:50,440 My favorite one's kind of lighthearted though. 999 00:34:50,440 --> 00:34:51,440 A little bit. 1000 00:34:51,440 --> 00:34:52,440 It would rain. 1001 00:34:52,440 --> 00:34:53,440 Okay. 1002 00:34:53,440 --> 00:34:54,440 Put out a wet floor sign. 1003 00:34:54,440 --> 00:34:55,440 Really basic, right? 1004 00:34:55,440 --> 00:34:56,440 Okay. 1005 00:34:56,440 --> 00:34:59,640 I had a specific homeless man that would, every time he saw that he would steal it. 1006 00:34:59,640 --> 00:35:00,640 Oh, no way. 1007 00:35:00,640 --> 00:35:01,640 Shut up. 1008 00:35:01,640 --> 00:35:06,520 He would come in and slip and do the most exaggerated flop you've ever seen. 1009 00:35:06,520 --> 00:35:09,120 Like he should have played for the NBA. 1010 00:35:09,120 --> 00:35:10,120 Oh, absolutely. 1011 00:35:10,120 --> 00:35:11,120 Yeah. 1012 00:35:11,120 --> 00:35:12,120 He'd be great. 1013 00:35:12,120 --> 00:35:13,120 Oh, I like that. 1014 00:35:13,120 --> 00:35:14,120 That was a good one. 1015 00:35:14,120 --> 00:35:15,120 There's only one occurrence where he actually like. 1016 00:35:15,120 --> 00:35:16,120 Oh, it's not a joke. 1017 00:35:16,120 --> 00:35:17,120 It's a fact. 1018 00:35:17,120 --> 00:35:18,120 It's a whole sport now. 1019 00:35:18,120 --> 00:35:19,120 You have the hype. 1020 00:35:19,120 --> 00:35:24,280 But like he came in and actually hurt himself on one of those occasions though. 1021 00:35:24,280 --> 00:35:27,480 He came up to us and apologized and he was like, I actually do need like maybe you to 1022 00:35:27,480 --> 00:35:28,480 call someone. 1023 00:35:28,480 --> 00:35:31,760 So previously, previously it was all like a joke to him. 1024 00:35:31,760 --> 00:35:33,440 Like, oh, I'm just going to steal this sign. 1025 00:35:33,440 --> 00:35:35,680 He was trying to like get like a lawsuit. 1026 00:35:35,680 --> 00:35:36,680 He was trying to. 1027 00:35:36,680 --> 00:35:37,680 He was dead serious. 1028 00:35:37,680 --> 00:35:40,840 He wasn't, he wasn't there in the head, but like he was a goofy guy. 1029 00:35:40,840 --> 00:35:42,600 So this one time he was like, no, actually. 1030 00:35:42,600 --> 00:35:44,240 You get to know all your homeless people. 1031 00:35:44,240 --> 00:35:45,240 Oh, for sure. 1032 00:35:45,240 --> 00:35:46,240 You have your regular. 1033 00:35:46,240 --> 00:35:49,240 Your regulars, but also your regular homeless. 1034 00:35:49,240 --> 00:35:50,240 Yeah. 1035 00:35:50,240 --> 00:35:51,240 I got it. 1036 00:35:51,240 --> 00:35:52,240 And so a lot of them are cool. 1037 00:35:52,240 --> 00:35:55,440 They're either in poor situations and a lot of the ones that stayed right there in that 1038 00:35:55,440 --> 00:35:58,080 area were not really a nuisance. 1039 00:35:58,080 --> 00:36:01,720 It was the ones that would like kind of come and go that were typically problematic. 1040 00:36:01,720 --> 00:36:03,400 The ones that would steal your what floor signs? 1041 00:36:03,400 --> 00:36:04,960 No, this was a regular dude. 1042 00:36:04,960 --> 00:36:05,960 We knew him very well. 1043 00:36:05,960 --> 00:36:08,360 He was just like Jerry, stop taking the sign. 1044 00:36:08,360 --> 00:36:09,360 Yeah, it was. 1045 00:36:09,360 --> 00:36:10,360 Yeah, it was Jerry. 1046 00:36:10,360 --> 00:36:11,360 That was his second career. 1047 00:36:11,360 --> 00:36:15,240 That's how he ended up with their pulling alarms. 1048 00:36:15,240 --> 00:36:16,240 Oh my God. 1049 00:36:16,240 --> 00:36:20,680 No, I think like I don't know what his intention was because it's not like he had a lawyer 1050 00:36:20,680 --> 00:36:22,440 to call for, you know what I mean? 1051 00:36:22,440 --> 00:36:24,040 But that's kind of what he was getting at. 1052 00:36:24,040 --> 00:36:27,680 I'm not sure what the idea was, but it made me laugh all the time. 1053 00:36:27,680 --> 00:36:28,680 Free product. 1054 00:36:28,680 --> 00:36:33,840 Especially when we had like a winter, we get like three weeks of just like decent spotty 1055 00:36:33,840 --> 00:36:34,840 rain every day. 1056 00:36:34,840 --> 00:36:38,000 If it was raining at all, when that sign came out. 1057 00:36:38,000 --> 00:36:39,000 So funny. 1058 00:36:39,000 --> 00:36:41,520 No, wait, did you say what industry this was in? 1059 00:36:41,520 --> 00:36:42,520 Retail. 1060 00:36:42,520 --> 00:36:43,520 Okay, sorry. 1061 00:36:43,520 --> 00:36:44,520 I messed that part. 1062 00:36:44,520 --> 00:36:50,560 Nowadays, I have a different experience with the homeless because being in service and 1063 00:36:50,560 --> 00:36:54,240 you know, food and beverage network for a certain company. 1064 00:36:54,240 --> 00:36:55,720 There's a they hang out all day. 1065 00:36:55,720 --> 00:36:59,080 And you know, so there's not a whole lot we can do as long as they're kind of following 1066 00:36:59,080 --> 00:37:00,640 our rules and policies. 1067 00:37:00,640 --> 00:37:04,000 But they can be there from open to close. 1068 00:37:04,000 --> 00:37:06,560 And we offer a lot of things that are free. 1069 00:37:06,560 --> 00:37:11,280 If they need Wi Fi, they have Wi Fi, they have outlets, they have free water and hot 1070 00:37:11,280 --> 00:37:12,280 water. 1071 00:37:12,280 --> 00:37:13,280 You know, some of them are okay. 1072 00:37:13,280 --> 00:37:14,800 And some of them really abuse it. 1073 00:37:14,800 --> 00:37:17,400 And we've had some very interesting situations. 1074 00:37:17,400 --> 00:37:19,520 And I haven't been with this company for very long. 1075 00:37:19,520 --> 00:37:24,400 And I have had over a dozen massive incidents, you know, that required police involvement. 1076 00:37:24,400 --> 00:37:30,280 And there's typical stuff that kind of occurs, you know, bad interactions or like poor interactions 1077 00:37:30,280 --> 00:37:31,880 with staff or something like that. 1078 00:37:31,880 --> 00:37:33,600 But there's been some blowouts. 1079 00:37:33,600 --> 00:37:38,760 The most recent one, it was interesting to kind of to see how this person really dealt 1080 00:37:38,760 --> 00:37:39,760 with it. 1081 00:37:39,760 --> 00:37:42,720 But the typical like locked themselves in the bathroom, like occurs. 1082 00:37:42,720 --> 00:37:43,720 Apparently, that's typical. 1083 00:37:43,720 --> 00:37:44,720 No, no, no. 1084 00:37:44,720 --> 00:37:45,720 Apparently, that's normal. 1085 00:37:45,720 --> 00:37:46,720 It's normal. 1086 00:37:46,720 --> 00:37:47,720 What? 1087 00:37:47,720 --> 00:37:48,720 Yeah. 1088 00:37:48,720 --> 00:37:49,720 Company to have that occur. 1089 00:37:49,720 --> 00:37:51,920 Like they lock themselves like they don't want to come out. 1090 00:37:51,920 --> 00:37:52,920 Yeah. 1091 00:37:52,920 --> 00:37:56,320 Well, they probably just want somewhere like dry, warm to sit and chill. 1092 00:37:56,320 --> 00:37:58,280 I think it's a place of privacy. 1093 00:37:58,280 --> 00:37:59,280 Like they're away from. 1094 00:37:59,280 --> 00:38:00,280 They never get privacy. 1095 00:38:00,280 --> 00:38:01,280 Yeah, I think you're right. 1096 00:38:01,280 --> 00:38:02,280 And safety too. 1097 00:38:02,280 --> 00:38:07,040 I mean, sometimes they're drinking or they're like getting loaded in the bathroom. 1098 00:38:07,040 --> 00:38:08,040 This is an occurrence. 1099 00:38:08,040 --> 00:38:10,920 I was thinking like, you know, a good occurrence. 1100 00:38:10,920 --> 00:38:13,800 But there are bad ones too. 1101 00:38:13,800 --> 00:38:16,640 That would loop back to when Andy was here. 1102 00:38:16,640 --> 00:38:17,640 I was thinking about that. 1103 00:38:17,640 --> 00:38:19,320 Is there a homeless bathroom issue? 1104 00:38:19,320 --> 00:38:22,360 Yeah, the guy that would get drunk in one of the bathroom stalls. 1105 00:38:22,360 --> 00:38:27,560 We called him to come remove this gentleman and it went left pretty quickly. 1106 00:38:27,560 --> 00:38:29,120 No, no, no, no. 1107 00:38:29,120 --> 00:38:32,960 My favorite part of the story is, yes, he was drinking in this bathroom. 1108 00:38:32,960 --> 00:38:34,800 It was a handicapped stall, right? 1109 00:38:34,800 --> 00:38:36,000 On the railing. 1110 00:38:36,000 --> 00:38:38,120 He had all of his beer cans lined up. 1111 00:38:38,120 --> 00:38:39,120 All stacked up. 1112 00:38:39,120 --> 00:38:40,120 Oh yeah. 1113 00:38:40,120 --> 00:38:41,120 Like very methodically. 1114 00:38:41,120 --> 00:38:42,120 Did you do like a little pyramid thing? 1115 00:38:42,120 --> 00:38:44,760 No, they were lined up very methodically on the line. 1116 00:38:44,760 --> 00:38:45,760 Oh my God. 1117 00:38:45,760 --> 00:38:46,760 Stacked on the railing. 1118 00:38:46,760 --> 00:38:49,120 At least some of his life was organized. 1119 00:38:49,120 --> 00:38:50,120 Yeah. 1120 00:38:50,120 --> 00:38:55,400 Anyway, if you haven't listened to the episode titled The Number Will Surprise You, part one 1121 00:38:55,400 --> 00:38:56,640 and part two. 1122 00:38:56,640 --> 00:38:58,600 Part one is where you'll find the bathroom story. 1123 00:38:58,600 --> 00:39:00,680 And part two is just spicy things. 1124 00:39:00,680 --> 00:39:03,040 So anyways, your guy is in a bathroom. 1125 00:39:03,040 --> 00:39:08,600 It's a lady and she is typically very sweet, but incoherent at all times when you talk 1126 00:39:08,600 --> 00:39:09,600 to her. 1127 00:39:09,600 --> 00:39:10,600 It just doesn't make any sense. 1128 00:39:10,600 --> 00:39:12,960 And she'll take up a lot of your time if you kind of just engage with it. 1129 00:39:12,960 --> 00:39:15,880 So you cut it off real quick and go, I got to get this stuff. 1130 00:39:15,880 --> 00:39:17,160 That is what it is, right? 1131 00:39:17,160 --> 00:39:19,640 My staff informed me that she's locked herself in the bathroom. 1132 00:39:19,640 --> 00:39:20,640 I'm off site. 1133 00:39:20,640 --> 00:39:21,640 I come in. 1134 00:39:21,640 --> 00:39:22,640 Oh God. 1135 00:39:22,640 --> 00:39:25,280 So I come in kind of like right sort of in the heat of it. 1136 00:39:25,280 --> 00:39:29,440 We've already told her like, hey, you know, we need you to kind of evac basically. 1137 00:39:29,440 --> 00:39:31,360 And she just blows up with the typical. 1138 00:39:31,360 --> 00:39:36,320 It's sad that it's typical, but it's like, you know, you harass me, you're racist, you're 1139 00:39:36,320 --> 00:39:37,320 this and that. 1140 00:39:37,320 --> 00:39:38,320 Yeah. 1141 00:39:38,320 --> 00:39:39,320 And they were really polite. 1142 00:39:39,320 --> 00:39:41,120 Like our approach is like we all get trained on it. 1143 00:39:41,120 --> 00:39:44,560 They do a really elaborate training and the approach is smooth and like as best as you 1144 00:39:44,560 --> 00:39:45,560 can. 1145 00:39:45,560 --> 00:39:46,960 But she's giving you all the tag lines. 1146 00:39:46,960 --> 00:39:50,640 Oh, so much lip, such a big scene. 1147 00:39:50,640 --> 00:39:51,680 It was rough. 1148 00:39:51,680 --> 00:39:55,220 It didn't get any better from that point on to, you know, we had to call cops to come 1149 00:39:55,220 --> 00:39:58,640 get her and do the typical trespass and all that jazz. 1150 00:39:58,640 --> 00:40:02,680 But prior to that, though, I have even better two weeks prior to that, we had a bigger incident 1151 00:40:02,680 --> 00:40:04,120 that it didn't involve the bathroom. 1152 00:40:04,120 --> 00:40:06,320 But briefly, we had a young lady. 1153 00:40:06,320 --> 00:40:07,320 She's very young. 1154 00:40:07,320 --> 00:40:08,320 She's probably like 19. 1155 00:40:08,320 --> 00:40:09,320 She's a regular. 1156 00:40:09,320 --> 00:40:11,320 She comes in with like suitcases. 1157 00:40:11,320 --> 00:40:12,320 She's super nice. 1158 00:40:12,320 --> 00:40:13,320 Very funny. 1159 00:40:13,320 --> 00:40:14,680 Hangs out for a few hours. 1160 00:40:14,680 --> 00:40:17,560 She comes in and there's a guy that sometimes is there with her. 1161 00:40:17,560 --> 00:40:19,600 He's like in his forties, kind of a weird situation. 1162 00:40:19,600 --> 00:40:20,600 We're not super sure. 1163 00:40:20,600 --> 00:40:22,480 We're just trying to figure it out because they're there for so long. 1164 00:40:22,480 --> 00:40:23,480 Right. 1165 00:40:23,480 --> 00:40:26,680 She goes into the restroom and she we hear a big crash. 1166 00:40:26,680 --> 00:40:29,880 It was like surprisingly crash where everyone went. 1167 00:40:29,880 --> 00:40:30,880 What was that? 1168 00:40:30,880 --> 00:40:31,880 Did she have the suitcases? 1169 00:40:31,880 --> 00:40:33,180 They were in the lobby. 1170 00:40:33,180 --> 00:40:34,180 So she comes back out. 1171 00:40:34,180 --> 00:40:35,180 So she was solo. 1172 00:40:35,180 --> 00:40:36,640 She just went into the bathroom by herself. 1173 00:40:36,640 --> 00:40:38,560 They crash, comes out and she goes, I'm so sorry. 1174 00:40:38,560 --> 00:40:39,560 I just dropped a bottle. 1175 00:40:39,560 --> 00:40:40,560 But don't worry. 1176 00:40:40,560 --> 00:40:41,560 It's empty. 1177 00:40:41,560 --> 00:40:43,800 And we were kind of like, OK, like and she was like, I'm so sorry. 1178 00:40:43,800 --> 00:40:44,800 I made a mess. 1179 00:40:44,800 --> 00:40:47,720 So I send one of my staff to go in there to go like and check it out and see what it is. 1180 00:40:47,720 --> 00:40:51,000 And it's a full like big handle, leader, whatever. 1181 00:40:51,000 --> 00:40:54,040 I don't know what the size is of like a big bottle of absolute. 1182 00:40:54,040 --> 00:40:55,040 Oh, goodness. 1183 00:40:55,040 --> 00:40:56,040 Glass. 1184 00:40:56,040 --> 00:40:57,040 Yeah. 1185 00:40:57,040 --> 00:40:58,040 Oh, perfect. 1186 00:40:58,040 --> 00:41:01,040 We were like, oh, OK. 1187 00:41:01,040 --> 00:41:03,360 And within, we start sweeping up glass. 1188 00:41:03,360 --> 00:41:04,360 I don't know. 1189 00:41:04,360 --> 00:41:07,120 It was just kind of like maybe it was empty in her in her belongings. 1190 00:41:07,120 --> 00:41:08,120 It doesn't matter. 1191 00:41:08,120 --> 00:41:09,120 She doesn't seem to type in it. 1192 00:41:09,120 --> 00:41:10,120 So we're good. 1193 00:41:10,120 --> 00:41:12,120 Yeah, it seemed like a little bit easier of a mess. 1194 00:41:12,120 --> 00:41:15,400 But for your employees, it's like, OK, this is what we're doing today. 1195 00:41:15,400 --> 00:41:19,360 We put one and one together really fast and we figured that she just slammed that bottle 1196 00:41:19,360 --> 00:41:20,680 or whatever was remaining in it. 1197 00:41:20,680 --> 00:41:21,680 The whole bottle. 1198 00:41:21,680 --> 00:41:24,160 I don't know if it was the whole thing, but like whatever was remaining in it. 1199 00:41:24,160 --> 00:41:28,720 And within a minute or two minutes, she became so inebriated in our store. 1200 00:41:28,720 --> 00:41:34,440 And initially it was almost humorous because she was like humming on to the staff, like 1201 00:41:34,440 --> 00:41:35,760 really aggressively. 1202 00:41:35,760 --> 00:41:38,920 And there wasn't a lot of people in there in the back of it. 1203 00:41:38,920 --> 00:41:40,280 So it was kind of and she was being low key. 1204 00:41:40,280 --> 00:41:43,600 She still wasn't maintaining it, but she was very like, you know, it was a hit in her and 1205 00:41:43,600 --> 00:41:46,480 she was very just in kind of the happy stage at that point. 1206 00:41:46,480 --> 00:41:47,480 Right. 1207 00:41:47,480 --> 00:41:49,200 This whole interaction occurs within five minutes. 1208 00:41:49,200 --> 00:41:50,200 Wow. 1209 00:41:50,200 --> 00:41:52,160 It goes so from like one to one hundred. 1210 00:41:52,160 --> 00:41:53,160 She's talking. 1211 00:41:53,160 --> 00:41:57,280 She's vulgar, but she is talking about like, you know, she wants a few of our of our staff 1212 00:41:57,280 --> 00:41:59,040 members. 1213 00:41:59,040 --> 00:42:01,960 It became a much when she was trying to reach over and trying to grab some of them. 1214 00:42:01,960 --> 00:42:03,320 OK, that could be a song. 1215 00:42:03,320 --> 00:42:06,600 Which one was a minor and I had to like, I was like, you know, head to the back. 1216 00:42:06,600 --> 00:42:07,600 Like let me handle this one. 1217 00:42:07,600 --> 00:42:10,040 Let me take care of it. 1218 00:42:10,040 --> 00:42:11,080 And I know her name. 1219 00:42:11,080 --> 00:42:12,480 She knows my name. 1220 00:42:12,480 --> 00:42:15,880 And her voice is picking up higher and higher and higher and starts getting kind of yelly. 1221 00:42:15,880 --> 00:42:16,880 And oh, no. 1222 00:42:16,880 --> 00:42:18,400 But like still like kind of nice. 1223 00:42:18,400 --> 00:42:20,520 But she's like, do you think I'm crazy? 1224 00:42:20,520 --> 00:42:21,520 Do you think I'm crazy? 1225 00:42:21,520 --> 00:42:22,880 And she's starting to go really ham. 1226 00:42:22,880 --> 00:42:23,880 Right now? 1227 00:42:23,880 --> 00:42:24,880 Yes, ma'am. 1228 00:42:24,880 --> 00:42:25,880 I'm just at this point. 1229 00:42:25,880 --> 00:42:27,120 I'm like, you could tell me like all about your life. 1230 00:42:27,120 --> 00:42:30,360 Let's like go out the side of the store because there's another 20 people in the cafe. 1231 00:42:30,360 --> 00:42:33,000 And I'm like, just let me let me get her out and she can, you know, we can chat it all 1232 00:42:33,000 --> 00:42:34,000 up. 1233 00:42:34,000 --> 00:42:37,540 Get her away from the store, basically, and other people and the guy she's with. 1234 00:42:37,540 --> 00:42:40,000 We ended up finding out she he was bringing her to rehab. 1235 00:42:40,000 --> 00:42:41,000 That was the goal. 1236 00:42:41,000 --> 00:42:46,000 She was getting in her like one last drink for the before, you know, hitting a 30 day, 1237 00:42:46,000 --> 00:42:48,400 60 day, whatever it was. 1238 00:42:48,400 --> 00:42:51,840 And she just got crazy in the store and yelling at all. 1239 00:42:51,840 --> 00:42:53,160 And this was, you know, six p.m. 1240 00:42:53,160 --> 00:42:56,920 A lot of people are so calm like people are studying, people are having like little meetings 1241 00:42:56,920 --> 00:42:57,920 and it's quiet. 1242 00:42:57,920 --> 00:42:58,920 It's very chill. 1243 00:42:58,920 --> 00:43:01,920 Enjoying their chamomile tea in the evening. 1244 00:43:01,920 --> 00:43:02,920 Absolutely. 1245 00:43:02,920 --> 00:43:04,360 It was very mellow. 1246 00:43:04,360 --> 00:43:05,360 And this is a polar. 1247 00:43:05,360 --> 00:43:07,720 And she's just getting ready to get checked into rehab. 1248 00:43:07,720 --> 00:43:11,200 And this is the most polar opposite of the energy levels. 1249 00:43:11,200 --> 00:43:16,600 Her vulgarity really bothered one of our guests who proceeded to try to intervene to push 1250 00:43:16,600 --> 00:43:17,600 her out to the store. 1251 00:43:17,600 --> 00:43:19,200 Oh, no, no, no. 1252 00:43:19,200 --> 00:43:21,080 I'm already with her, like kind of at the door. 1253 00:43:21,080 --> 00:43:22,080 I had it. 1254 00:43:22,080 --> 00:43:24,120 I was almost like so close, dude. 1255 00:43:24,120 --> 00:43:28,900 As soon as he stood up, she saw it and like threw her things down and went to just swing 1256 00:43:28,900 --> 00:43:29,900 at him. 1257 00:43:29,900 --> 00:43:30,900 They had a scuffle swing. 1258 00:43:30,900 --> 00:43:31,900 Yeah, she's doing it. 1259 00:43:31,900 --> 00:43:32,900 Him had a scuffle. 1260 00:43:32,900 --> 00:43:33,900 We've both of us. 1261 00:43:33,900 --> 00:43:36,900 And you're like in the middle of this. 1262 00:43:36,900 --> 00:43:37,900 Yeah. 1263 00:43:37,900 --> 00:43:38,900 Oh, yeah. 1264 00:43:38,900 --> 00:43:39,900 Smack in the middle of it. 1265 00:43:39,900 --> 00:43:40,900 She's a tiny thing. 1266 00:43:40,900 --> 00:43:42,840 It wasn't hard to get out the door, but we got her out the door. 1267 00:43:42,840 --> 00:43:47,400 And as soon as we like closed the door, she proceeds to like one of those boots that all 1268 00:43:47,400 --> 00:43:48,400 the girls are wearing now. 1269 00:43:48,400 --> 00:43:50,480 Those little yellow little tag. 1270 00:43:50,480 --> 00:43:51,480 Doc Barton. 1271 00:43:51,480 --> 00:43:52,480 Yes. 1272 00:43:52,480 --> 00:43:53,480 Thank you very much. 1273 00:43:53,480 --> 00:43:54,480 Hello, tag. 1274 00:43:54,480 --> 00:43:55,480 It's got the yellow skirt. 1275 00:43:55,480 --> 00:43:56,480 Look at you stylish boys. 1276 00:43:56,480 --> 00:43:57,480 Nah, you just aged yourself. 1277 00:43:57,480 --> 00:43:58,480 Like over here like, oh, you converse. 1278 00:43:58,480 --> 00:43:59,480 Nah, he just aged himself. 1279 00:43:59,480 --> 00:44:00,480 I did. 1280 00:44:00,480 --> 00:44:01,480 Yeah. 1281 00:44:01,480 --> 00:44:02,480 Docs are not new. 1282 00:44:02,480 --> 00:44:03,480 They didn't run for it. 1283 00:44:03,480 --> 00:44:04,480 No, no, no, no. 1284 00:44:04,480 --> 00:44:05,480 They came back though hard. 1285 00:44:05,480 --> 00:44:06,480 Yeah. 1286 00:44:06,480 --> 00:44:07,480 And you had a big pair of those on. 1287 00:44:07,480 --> 00:44:08,480 Thanks, Liz. 1288 00:44:08,480 --> 00:44:09,480 Like a ledge. 1289 00:44:09,480 --> 00:44:10,480 Sorry. 1290 00:44:10,480 --> 00:44:11,480 Platform style, right? 1291 00:44:11,480 --> 00:44:12,480 OK. 1292 00:44:12,480 --> 00:44:15,080 So she's kicking down our door and the glass is coming and the panels are pushed in. 1293 00:44:15,080 --> 00:44:17,000 There's little metal pieces falling off. 1294 00:44:17,000 --> 00:44:18,120 Oh, wait, wait, wait, wait. 1295 00:44:18,120 --> 00:44:19,120 She's slamming the shoes? 1296 00:44:19,120 --> 00:44:21,880 She's kicking the door with all her might. 1297 00:44:21,880 --> 00:44:22,880 And she's so inebriated. 1298 00:44:22,880 --> 00:44:25,080 But you said she's tiny. 1299 00:44:25,080 --> 00:44:26,520 She's tiny, but it was doing damage. 1300 00:44:26,520 --> 00:44:27,800 The door was coming in. 1301 00:44:27,800 --> 00:44:31,960 So we had to like push all the employees and all the customers to the back. 1302 00:44:31,960 --> 00:44:32,960 Oh my God. 1303 00:44:32,960 --> 00:44:33,960 Which is like very typical. 1304 00:44:33,960 --> 00:44:34,960 And the doors are locked. 1305 00:44:34,960 --> 00:44:35,960 We have to keep them locked down. 1306 00:44:35,960 --> 00:44:36,960 That's very typical. 1307 00:44:36,960 --> 00:44:39,800 Well, like, you know, you want to get people away from the. 1308 00:44:39,800 --> 00:44:41,800 Of course, from danger. 1309 00:44:41,800 --> 00:44:42,800 Yeah. 1310 00:44:42,800 --> 00:44:46,240 I didn't really think she'd make her way through, but there was a possibility as like. 1311 00:44:46,240 --> 00:44:47,240 OK, pause. 1312 00:44:47,240 --> 00:44:48,240 Keep going. 1313 00:44:48,240 --> 00:44:49,240 Have the cops been called? 1314 00:44:49,240 --> 00:44:50,240 Already called. 1315 00:44:50,240 --> 00:44:51,240 Yeah, I already pushed off an employee. 1316 00:44:51,240 --> 00:44:52,240 Like give them a call. 1317 00:44:52,240 --> 00:44:54,760 This was like early on as soon as she started getting like kind of touchy. 1318 00:44:54,760 --> 00:44:55,760 Yeah. 1319 00:44:55,760 --> 00:44:56,760 We knew where it was going. 1320 00:44:56,760 --> 00:44:58,920 Is this the time to call them back? 1321 00:44:58,920 --> 00:45:00,640 Like, yo, where you at? 1322 00:45:00,640 --> 00:45:05,260 I did do a follow up call a couple of minutes later after I made sure like all of our doors 1323 00:45:05,260 --> 00:45:06,260 were locked. 1324 00:45:06,260 --> 00:45:07,260 Right. 1325 00:45:07,260 --> 00:45:09,600 We had a couple that we had to get it make rounds to, but it did not stop for the next 1326 00:45:09,600 --> 00:45:10,600 15 minutes. 1327 00:45:10,600 --> 00:45:14,040 And I guess her interpretation was that she had like her cell phone in the store and that 1328 00:45:14,040 --> 00:45:15,560 was what she was trying to get. 1329 00:45:15,560 --> 00:45:20,400 Just all her belongings before it was with the dude that was he already picked up the 1330 00:45:20,400 --> 00:45:23,880 stuff she threw down before she scuffled with the guy. 1331 00:45:23,880 --> 00:45:25,520 But is he still inside the store? 1332 00:45:25,520 --> 00:45:26,520 No, he bounced. 1333 00:45:26,520 --> 00:45:27,520 He bounced right away. 1334 00:45:27,520 --> 00:45:30,920 As soon as she started kicking down the glass, like he was gone. 1335 00:45:30,920 --> 00:45:31,920 She's trouble. 1336 00:45:31,920 --> 00:45:32,920 I'm out. 1337 00:45:32,920 --> 00:45:36,040 The best part is like when the cops came up, they knew her name. 1338 00:45:36,040 --> 00:45:38,760 Like this was not the first occurrence, but every interaction I've had with her since 1339 00:45:38,760 --> 00:45:40,120 or before that were was wonderful. 1340 00:45:40,120 --> 00:45:41,120 Like she was so sweet. 1341 00:45:41,120 --> 00:45:42,120 She was funny. 1342 00:45:42,120 --> 00:45:43,120 She was probably drunk. 1343 00:45:43,120 --> 00:45:44,120 I don't even know. 1344 00:45:44,120 --> 00:45:47,000 I think she just had, you know, dependency issues and I think had like swings. 1345 00:45:47,000 --> 00:45:52,160 She was always well kept, super, super young, like very young and just very, very nice, 1346 00:45:52,160 --> 00:45:56,280 very nice deal until that whole bottle of absolute tea was whatever that was. 1347 00:45:56,280 --> 00:45:57,520 Have you seen her since? 1348 00:45:57,520 --> 00:45:58,920 No, she's still in jail. 1349 00:45:58,920 --> 00:45:59,920 Yeah. 1350 00:45:59,920 --> 00:46:02,400 They said that she had like quite the rap sheet already and they're like, you won't 1351 00:46:02,400 --> 00:46:03,400 see her for a while. 1352 00:46:03,400 --> 00:46:06,680 Well, like they were just waiting for one more thing. 1353 00:46:06,680 --> 00:46:07,680 I think. 1354 00:46:07,680 --> 00:46:08,680 Yeah. 1355 00:46:08,680 --> 00:46:10,920 I think that's why that dude was trying so hard to get her to rehab. 1356 00:46:10,920 --> 00:46:12,400 But it was crazy though. 1357 00:46:12,400 --> 00:46:15,920 It was the most intense thing because we had like minors and children in the store as guests, 1358 00:46:15,920 --> 00:46:16,920 right? 1359 00:46:16,920 --> 00:46:19,480 Like, like little study groups and stuff of like eight year old. 1360 00:46:19,480 --> 00:46:21,040 It was like, I felt terrible. 1361 00:46:21,040 --> 00:46:22,600 It was such a mellow night. 1362 00:46:22,600 --> 00:46:24,120 I don't know, but that occurs, right? 1363 00:46:24,120 --> 00:46:26,840 Stuff occurs and like it's great training for our staff to just kind of be ready at 1364 00:46:26,840 --> 00:46:27,840 it and call. 1365 00:46:27,840 --> 00:46:29,240 But it was, uh, it was a quick one. 1366 00:46:29,240 --> 00:46:35,240 So this is how you make a latte and this is how you deal with a homeless person attacking 1367 00:46:35,240 --> 00:46:36,800 your store with their Doc Martens. 1368 00:46:36,800 --> 00:46:40,800 The timeframe though of how it kicked off was what I think caught me off guard the most. 1369 00:46:40,800 --> 00:46:43,040 It was within a couple of minutes. 1370 00:46:43,040 --> 00:46:44,040 It was so fast. 1371 00:46:44,040 --> 00:46:46,880 You know, especially with someone you previously know. 1372 00:46:46,880 --> 00:46:47,880 Yeah. 1373 00:46:47,880 --> 00:46:48,880 That I was comfortable with. 1374 00:46:48,880 --> 00:46:49,880 Yeah. 1375 00:46:49,880 --> 00:46:50,880 Someone I knew. 1376 00:46:50,880 --> 00:46:51,880 Yeah. 1377 00:46:51,880 --> 00:46:52,880 Somewhat well, we knew like I knew her name. 1378 00:46:52,880 --> 00:46:53,880 I knew some of her story a little bit. 1379 00:46:53,880 --> 00:46:54,880 Like, yeah, crazy. 1380 00:46:54,880 --> 00:46:55,880 Wild. 1381 00:46:55,880 --> 00:46:58,400 Young, troubled and crazy sounds like just my type. 1382 00:46:58,400 --> 00:47:02,040 You could probably pen pal or shit. 1383 00:47:02,040 --> 00:47:03,040 Probably could. 1384 00:47:03,040 --> 00:47:04,040 Yeah. 1385 00:47:04,040 --> 00:47:05,040 Oh, that's normal. 1386 00:47:05,040 --> 00:47:07,680 You still do the like, I think that's online now too. 1387 00:47:07,680 --> 00:47:08,680 The prison thing. 1388 00:47:08,680 --> 00:47:09,680 Yeah. 1389 00:47:09,680 --> 00:47:10,680 Prison pen pal. 1390 00:47:10,680 --> 00:47:11,680 I'm pretty sure it's a thing. 1391 00:47:11,680 --> 00:47:12,680 They have like profiles. 1392 00:47:12,680 --> 00:47:13,680 Yeah. 1393 00:47:13,680 --> 00:47:14,680 Shut up. 1394 00:47:14,680 --> 00:47:15,680 Is that a thing? 1395 00:47:15,680 --> 00:47:16,680 Yes. 1396 00:47:16,680 --> 00:47:17,680 No. 1397 00:47:17,680 --> 00:47:18,680 There are like websites for prison pen pals. 1398 00:47:18,680 --> 00:47:19,680 Do you know this from experience? 1399 00:47:19,680 --> 00:47:20,680 No, I heard it on another podcast. 1400 00:47:20,680 --> 00:47:21,680 Actually, I heard that. 1401 00:47:21,680 --> 00:47:26,880 I heard it on the radio like a week and a half, two weeks ago. 1402 00:47:26,880 --> 00:47:29,680 Yeah, one of the drive time shows we're talking about it. 1403 00:47:29,680 --> 00:47:31,840 Well, there's like so many people that like are that's their kink. 1404 00:47:31,840 --> 00:47:32,840 They love the fact that like. 1405 00:47:32,840 --> 00:47:33,840 There's a foot for everyone. 1406 00:47:33,840 --> 00:47:34,840 That's wild. 1407 00:47:34,840 --> 00:47:35,840 Thank you guys. 1408 00:47:35,840 --> 00:47:36,840 Thank you. 1409 00:47:36,840 --> 00:47:42,440 Had to reel you back into your own norm there. 1410 00:47:42,440 --> 00:47:45,680 I don't know what my norm is, but apparently we're here. 1411 00:47:45,680 --> 00:47:46,680 Welcome. 1412 00:47:46,680 --> 00:47:49,920 Says the girl with the foot for everyone. 1413 00:47:49,920 --> 00:47:51,920 In the Chowinnie mom sweatshirt. 1414 00:47:51,920 --> 00:47:55,840 Oh man, that's wild. 1415 00:47:55,840 --> 00:47:56,840 Also hi mom. 1416 00:47:56,840 --> 00:47:58,080 I just got a lighthearted note. 1417 00:47:58,080 --> 00:48:01,160 This is my favorite customer interaction I've ever had. 1418 00:48:01,160 --> 00:48:04,240 It's really like basically how my staff dealt with the situation more. 1419 00:48:04,240 --> 00:48:08,960 So I had to deal with it, but on like a exterior level, I just got to observe it more, which 1420 00:48:08,960 --> 00:48:09,960 was really awesome. 1421 00:48:09,960 --> 00:48:11,840 I had a lot of managers that day. 1422 00:48:11,840 --> 00:48:15,800 I can just kind of sit back and really just laugh because it was amazing. 1423 00:48:15,800 --> 00:48:18,640 So regular VIP customer comes in. 1424 00:48:18,640 --> 00:48:23,720 This is a weekly woman that spends tons of money with us. 1425 00:48:23,720 --> 00:48:24,720 Like daily weekly. 1426 00:48:24,720 --> 00:48:28,360 She'd come in every week and she would spend like four or $500 at least. 1427 00:48:28,360 --> 00:48:29,360 Wait, what? 1428 00:48:29,360 --> 00:48:30,360 Okay. 1429 00:48:30,360 --> 00:48:31,360 So this is retail. 1430 00:48:31,360 --> 00:48:32,360 Retail. 1431 00:48:32,360 --> 00:48:33,360 So I was like, loves to just buy food and beverage. 1432 00:48:33,360 --> 00:48:34,360 She's a real bully. 1433 00:48:34,360 --> 00:48:35,360 Sorry. 1434 00:48:35,360 --> 00:48:36,360 I had to cut back. 1435 00:48:36,360 --> 00:48:37,360 Yeah. 1436 00:48:37,360 --> 00:48:38,360 So she was retail. 1437 00:48:38,360 --> 00:48:42,640 No, not a famous person, but just a boozy lady, right? 1438 00:48:42,640 --> 00:48:46,920 You know, she was awesome to deal with because we knew that we were closing out a big ticket 1439 00:48:46,920 --> 00:48:47,920 every time she was in. 1440 00:48:47,920 --> 00:48:48,920 Right. 1441 00:48:48,920 --> 00:48:49,920 And she was sweet and she was fun in and out. 1442 00:48:49,920 --> 00:48:50,920 Didn't waste a lot of time. 1443 00:48:50,920 --> 00:48:51,920 Didn't talk her ears off. 1444 00:48:51,920 --> 00:48:52,920 She was cool. 1445 00:48:52,920 --> 00:48:53,920 She was awesome. 1446 00:48:53,920 --> 00:48:54,920 She was like, I want this, this, this. 1447 00:48:54,920 --> 00:48:55,920 Always. 1448 00:48:55,920 --> 00:48:56,920 It was so simple. 1449 00:48:56,920 --> 00:48:57,920 Love that. 1450 00:48:57,920 --> 00:48:59,520 You know, cause she saw things the previous time. 1451 00:48:59,520 --> 00:49:00,800 So she would just come in and grab them. 1452 00:49:00,800 --> 00:49:01,800 She was cool. 1453 00:49:01,800 --> 00:49:02,800 She was great. 1454 00:49:02,800 --> 00:49:04,680 She tried things on though, every time and it would take a little bit of time and she 1455 00:49:04,680 --> 00:49:07,280 could be a little needy, like needing sizes or whatever. 1456 00:49:07,280 --> 00:49:09,040 Can you check inventory on this or that? 1457 00:49:09,040 --> 00:49:10,040 But if you knew. 1458 00:49:10,040 --> 00:49:11,040 But that's like our job. 1459 00:49:11,040 --> 00:49:12,040 Not a big deal. 1460 00:49:12,040 --> 00:49:14,880 But if you knew like, this bee is about to spend money. 1461 00:49:14,880 --> 00:49:15,880 Big spender. 1462 00:49:15,880 --> 00:49:16,880 Won't do anything. 1463 00:49:16,880 --> 00:49:17,880 Yeah. 1464 00:49:17,880 --> 00:49:18,880 So awesome. 1465 00:49:18,880 --> 00:49:19,880 We didn't care. 1466 00:49:19,880 --> 00:49:22,400 She comes out of the fitting room and she goes, it smells terrible in there. 1467 00:49:22,400 --> 00:49:24,080 And we're like, oh, okay. 1468 00:49:24,080 --> 00:49:25,080 Like we're, this is high end. 1469 00:49:25,080 --> 00:49:26,080 We clear out the fitting room. 1470 00:49:26,080 --> 00:49:27,080 There's nothing laid in there. 1471 00:49:27,080 --> 00:49:28,720 There's no like previous clothes. 1472 00:49:28,720 --> 00:49:32,720 This is no, we're thinking like feet, like maybe like someone that was in there before 1473 00:49:32,720 --> 00:49:34,320 like took off their shoes and feet. 1474 00:49:34,320 --> 00:49:35,320 I don't know. 1475 00:49:35,320 --> 00:49:36,320 We weren't really sure what she meant. 1476 00:49:36,320 --> 00:49:39,200 And she was like, yeah, it's just, it's really, you know, really bad. 1477 00:49:39,200 --> 00:49:40,200 Someone should take care of that. 1478 00:49:40,200 --> 00:49:42,160 And we're like, okay, we'll do that. 1479 00:49:42,160 --> 00:49:43,160 Like absolutely. 1480 00:49:43,160 --> 00:49:44,160 Like 100%. 1481 00:49:44,160 --> 00:49:45,160 So sorry about that. 1482 00:49:45,160 --> 00:49:46,160 Ring her up at the cash wrap. 1483 00:49:46,160 --> 00:49:47,960 And she goes like, I'm not sure what it was, but it was really bad. 1484 00:49:47,960 --> 00:49:51,440 Like you guys, like whoever was in there before me, she's the first customer of our day. 1485 00:49:51,440 --> 00:49:52,760 This was like right when we opened. 1486 00:49:52,760 --> 00:49:53,760 So awkward. 1487 00:49:53,760 --> 00:49:56,120 There was nobody else in there, but we were like, okay. 1488 00:49:56,120 --> 00:49:57,120 I'm so afraid. 1489 00:49:57,120 --> 00:49:58,120 Yeah. 1490 00:49:58,120 --> 00:49:59,120 I know. 1491 00:49:59,120 --> 00:50:00,720 And she's, she's so funny and she's sweet. 1492 00:50:00,720 --> 00:50:01,720 She's witty. 1493 00:50:01,720 --> 00:50:03,240 And she was like kind of a little off. 1494 00:50:03,240 --> 00:50:04,240 We were like, what is this? 1495 00:50:04,240 --> 00:50:07,480 Like she seemed a little different, but you know, we ring her up and kind of go, you know, 1496 00:50:07,480 --> 00:50:08,480 do the whole thing. 1497 00:50:08,480 --> 00:50:09,480 And we, we see her on her way. 1498 00:50:09,480 --> 00:50:11,320 Like we're just like, yeah, have a good one. 1499 00:50:11,320 --> 00:50:13,800 You know, and typically they'll leave the stuff in the fitting room. 1500 00:50:13,800 --> 00:50:14,800 Some people are really nice. 1501 00:50:14,800 --> 00:50:15,800 They bring it out. 1502 00:50:15,800 --> 00:50:16,800 We love those people, right? 1503 00:50:16,800 --> 00:50:17,800 Right. 1504 00:50:17,800 --> 00:50:18,800 But if they leave it in there and it's expected. 1505 00:50:18,800 --> 00:50:22,800 Okay, wait, these are like great clarifying questions for us as customers. 1506 00:50:22,800 --> 00:50:24,400 Do you want us to hang stuff up? 1507 00:50:24,400 --> 00:50:28,120 The people that try to hang things back up and just like, if they hang it in there, that's 1508 00:50:28,120 --> 00:50:29,120 awesome. 1509 00:50:29,120 --> 00:50:30,560 Like that they already went 50% the effort. 1510 00:50:30,560 --> 00:50:33,200 We're going to have to rehang it all because you probably don't do it right. 1511 00:50:33,200 --> 00:50:35,160 But that's okay because you just made the effort. 1512 00:50:35,160 --> 00:50:38,320 But do you want it like folded on the chair or bench? 1513 00:50:38,320 --> 00:50:40,920 But in this kind of scenario, it doesn't really matter. 1514 00:50:40,920 --> 00:50:42,400 We're going to go in there and clear it out anyways. 1515 00:50:42,400 --> 00:50:47,040 But if there's someone standing there at the dressing room, if they bring it all out to 1516 00:50:47,040 --> 00:50:48,040 you, it's super nice. 1517 00:50:48,040 --> 00:50:50,520 We're like, we're very thankful if someone brings it out. 1518 00:50:50,520 --> 00:50:51,520 So listeners take note. 1519 00:50:51,520 --> 00:50:55,440 If you have a designated rack for your tried on product or something, if you hang it up 1520 00:50:55,440 --> 00:50:57,600 on there, that's always appreciated. 1521 00:50:57,600 --> 00:51:00,000 So I think scope it out before you enter the dressing room. 1522 00:51:00,000 --> 00:51:01,000 Yeah, I think so. 1523 00:51:01,000 --> 00:51:02,000 Wait, wait, so I'm dying. 1524 00:51:02,000 --> 00:51:03,000 I don't know where the smell's coming from. 1525 00:51:03,000 --> 00:51:04,000 Okay, I'm sorry. 1526 00:51:04,000 --> 00:51:05,000 I'm dying. 1527 00:51:05,000 --> 00:51:06,000 So the woman leaves. 1528 00:51:06,000 --> 00:51:07,000 I'm like, I'm just overhearing. 1529 00:51:07,000 --> 00:51:11,320 I'm sitting on my computer, but I'm out on the floor. 1530 00:51:11,320 --> 00:51:12,960 And so I'm kind of just observing the thing. 1531 00:51:12,960 --> 00:51:14,840 It didn't seem like a big deal at all. 1532 00:51:14,840 --> 00:51:18,320 My manager sends one of our associates to go clear the fitting room, check it out. 1533 00:51:18,320 --> 00:51:22,640 And I hear her scream and she just comes out and she comes out shaking her hands in the 1534 00:51:22,640 --> 00:51:23,640 air and she's like, I'm not doing this. 1535 00:51:23,640 --> 00:51:24,640 I'm not doing this. 1536 00:51:24,640 --> 00:51:25,640 I'm not doing this. 1537 00:51:25,640 --> 00:51:26,640 And we're like, what? 1538 00:51:26,640 --> 00:51:27,960 It didn't make, you know, it was a non thing. 1539 00:51:27,960 --> 00:51:31,240 This is like not something we would ever experience. 1540 00:51:31,240 --> 00:51:37,520 And she goes, there's like a huge diarrhea in this fitting room, like up on the wall 1541 00:51:37,520 --> 00:51:41,080 and from this bougie is woman. 1542 00:51:41,080 --> 00:51:43,800 That's a lot of money at your store weekly. 1543 00:51:43,800 --> 00:51:45,280 She's so sweet. 1544 00:51:45,280 --> 00:51:46,440 She's awesome. 1545 00:51:46,440 --> 00:51:51,200 She did kind of like give us a fair warning a little bit, but nothing like what we expected. 1546 00:51:51,200 --> 00:51:56,680 And it was a really rough, it's carpeted, you know, with like, yeah. 1547 00:51:56,680 --> 00:52:03,480 It's like she went to aim in the corner and then where we would have a bench usually and 1548 00:52:03,480 --> 00:52:06,880 she dragged it away and it's like she intended to bring me pulled a bench back with them 1549 00:52:06,880 --> 00:52:08,480 just gave up on that idea entirely. 1550 00:52:08,480 --> 00:52:09,480 Oh my God. 1551 00:52:09,480 --> 00:52:12,040 And it's like, yeah, up on the baseboards and up in the wall. 1552 00:52:12,040 --> 00:52:14,000 Like a foot up the wall. 1553 00:52:14,000 --> 00:52:16,600 Like, you know, it was a definitely like an emergent issue. 1554 00:52:16,600 --> 00:52:18,720 She might not have been able to make it. 1555 00:52:18,720 --> 00:52:19,720 Exactly. 1556 00:52:19,720 --> 00:52:20,720 Yeah. 1557 00:52:20,720 --> 00:52:23,160 So we kind of like, we were all shocked. 1558 00:52:23,160 --> 00:52:25,000 I don't even know how to deal with that. 1559 00:52:25,000 --> 00:52:28,280 Like, I mean, I did go through like a hazmat training, like a couple of months prior and 1560 00:52:28,280 --> 00:52:30,400 I was like, we could, we have the equipment for it. 1561 00:52:30,400 --> 00:52:31,400 Did you pull straws? 1562 00:52:31,400 --> 00:52:33,860 But we had to like, that carpet was done. 1563 00:52:33,860 --> 00:52:37,680 So it was more of like, but it also needed to be dealt with right then and there. 1564 00:52:37,680 --> 00:52:38,680 We had actually closed shop. 1565 00:52:38,680 --> 00:52:42,560 It's like, they're like open, the fitting rooms, like, yeah, you can close the door, 1566 00:52:42,560 --> 00:52:46,000 but it's like a restroom where you could like close it, put a sign and it's kind of contained. 1567 00:52:46,000 --> 00:52:47,000 You know, they're, they're open. 1568 00:52:47,000 --> 00:52:48,200 Is there an opening like at the bottom? 1569 00:52:48,200 --> 00:52:49,200 Correct. 1570 00:52:49,200 --> 00:52:50,200 There's an open at the bottom and at the top. 1571 00:52:50,200 --> 00:52:52,560 Weren't you worried about like people smelling? 1572 00:52:52,560 --> 00:52:53,560 Absolutely. 1573 00:52:53,560 --> 00:52:57,280 You're ruining the experience of other customers like in the fitting rooms. 1574 00:52:57,280 --> 00:52:58,280 Yeah. 1575 00:52:58,280 --> 00:52:59,280 My God. 1576 00:52:59,280 --> 00:53:00,280 It was terrifying though. 1577 00:53:00,280 --> 00:53:04,720 The visual is burning my head and the absolute best part of the story is that she did not 1578 00:53:04,720 --> 00:53:10,440 skip a beat and didn't she was there like the next Thursday acted like nothing was wrong. 1579 00:53:10,440 --> 00:53:11,440 I'm sorry. 1580 00:53:11,440 --> 00:53:14,920 You try, you try on like, let's just hypothetical here. 1581 00:53:14,920 --> 00:53:21,920 You try on clothes, you have an accident, you put on your clothes and then you'd like 1582 00:53:21,920 --> 00:53:24,760 check out, get rung up, leave the store. 1583 00:53:24,760 --> 00:53:25,760 Like I'm sorry. 1584 00:53:25,760 --> 00:53:26,760 You're like, you're dirty. 1585 00:53:26,760 --> 00:53:27,760 Emotionally. 1586 00:53:27,760 --> 00:53:29,920 She was like a little off and like, yeah, oh yeah. 1587 00:53:29,920 --> 00:53:30,920 Oh, she was disgusting. 1588 00:53:30,920 --> 00:53:31,920 She had to have been. 1589 00:53:31,920 --> 00:53:32,920 That's so messy. 1590 00:53:32,920 --> 00:53:35,960 She also was trying to pass off like someone else. 1591 00:53:35,960 --> 00:53:37,840 She was like, it smells super bad there. 1592 00:53:37,840 --> 00:53:38,840 You guys need to check that out. 1593 00:53:38,840 --> 00:53:40,160 She was in there for 30 minutes. 1594 00:53:40,160 --> 00:53:42,240 Like you wouldn't observe the, you know what I mean? 1595 00:53:42,240 --> 00:53:43,720 The mess that was already in there. 1596 00:53:43,720 --> 00:53:45,200 Like I don't believe that. 1597 00:53:45,200 --> 00:53:46,200 Oh no. 1598 00:53:46,200 --> 00:53:47,200 It was her for sure. 1599 00:53:47,200 --> 00:53:48,200 Yeah, it was her. 1600 00:53:48,200 --> 00:53:49,200 No doubt. 1601 00:53:49,200 --> 00:53:50,200 We didn't have any else in that day. 1602 00:53:50,200 --> 00:53:51,200 Yeah. 1603 00:53:51,200 --> 00:53:52,200 It was the beginning of our day. 1604 00:53:52,200 --> 00:53:53,200 Oh my God. 1605 00:53:53,200 --> 00:53:54,640 You know, just morning, morning time. 1606 00:53:54,640 --> 00:53:56,920 Bill is horrified over there. 1607 00:53:56,920 --> 00:54:00,280 But the best part is that she came back the very next week and just bought more stuff. 1608 00:54:00,280 --> 00:54:01,600 She was a loyal customer. 1609 00:54:01,600 --> 00:54:03,960 I wonder why she wouldn't like change stores. 1610 00:54:03,960 --> 00:54:05,280 I would have never returned. 1611 00:54:05,280 --> 00:54:07,320 I would have never shown my face ever again. 1612 00:54:07,320 --> 00:54:08,320 In that city? 1613 00:54:08,320 --> 00:54:09,320 No way. 1614 00:54:09,320 --> 00:54:10,320 Oh my God. 1615 00:54:10,320 --> 00:54:14,480 Was this a store where there was another location within, I don't know, 20, 30 minutes? 1616 00:54:14,480 --> 00:54:15,480 Yeah, absolutely. 1617 00:54:15,480 --> 00:54:16,480 Oh my God. 1618 00:54:16,480 --> 00:54:20,160 Why wouldn't you just like switch loyalty to another store? 1619 00:54:20,160 --> 00:54:22,040 She loved our customer service, I guess. 1620 00:54:22,040 --> 00:54:23,040 I don't know. 1621 00:54:23,040 --> 00:54:24,040 I guess you were good at your job. 1622 00:54:24,040 --> 00:54:25,040 Oh my God. 1623 00:54:25,040 --> 00:54:26,040 She must have loved your fitting rooms. 1624 00:54:26,040 --> 00:54:27,040 We like... 1625 00:54:27,040 --> 00:54:28,880 It all works out in the end. 1626 00:54:28,880 --> 00:54:31,080 Well she got new carpet in her favorite dressing room. 1627 00:54:31,080 --> 00:54:32,080 That's right. 1628 00:54:32,080 --> 00:54:33,080 Oh my God. 1629 00:54:33,080 --> 00:54:35,080 But it was very expensive to find that specific carpet. 1630 00:54:35,080 --> 00:54:36,720 It was very like, I don't know. 1631 00:54:36,720 --> 00:54:39,080 To replace that one room versus all of them. 1632 00:54:39,080 --> 00:54:40,080 Yeah. 1633 00:54:40,080 --> 00:54:44,400 They wanted to like just suction match it and they had some trouble, but whatever. 1634 00:54:44,400 --> 00:54:49,120 That reminds me, have I told the poop on the treadmill story here? 1635 00:54:49,120 --> 00:54:51,240 No, but you now need to. 1636 00:54:51,240 --> 00:54:52,240 I haven't? 1637 00:54:52,240 --> 00:54:53,240 No. 1638 00:54:53,240 --> 00:54:54,240 Okay, so... 1639 00:54:54,240 --> 00:54:56,560 Oh my God. 1640 00:54:56,560 --> 00:55:00,320 I'm already like jumping forward in the story about how this occurred. 1641 00:55:00,320 --> 00:55:04,160 I'm so shocked of how this hasn't come up before. 1642 00:55:04,160 --> 00:55:05,160 I am too. 1643 00:55:05,160 --> 00:55:10,120 So at a previous property, I actually got the pleasure to build a fitness center from 1644 00:55:10,120 --> 00:55:11,120 start to finish. 1645 00:55:11,120 --> 00:55:16,000 Like completely new building, new build, new equipment, everything. 1646 00:55:16,000 --> 00:55:20,840 So it was a great learning experience for me in my profession. 1647 00:55:20,840 --> 00:55:27,120 So we attempted to open this fitness center in May of 2020, if we all remember where we 1648 00:55:27,120 --> 00:55:28,960 were in May of 2020. 1649 00:55:28,960 --> 00:55:31,680 It was not in fitness centers. 1650 00:55:31,680 --> 00:55:32,880 Let's just say that. 1651 00:55:32,880 --> 00:55:38,120 So we had this big fancy ribbon cutting on this beautiful multi-million dollar building 1652 00:55:38,120 --> 00:55:39,760 and couldn't really do anything with it. 1653 00:55:39,760 --> 00:55:40,760 We couldn't open. 1654 00:55:40,760 --> 00:55:45,400 So anyway, a couple of months later, we allow so many people in per hour. 1655 00:55:45,400 --> 00:55:48,880 Reservations are required and we started getting a following. 1656 00:55:48,880 --> 00:55:50,200 We even expand our hours. 1657 00:55:50,200 --> 00:55:52,920 We're open at 5 a.m. to 9 p.m. 1658 00:55:52,920 --> 00:55:55,280 We'll do anything for the members, whatever you want. 1659 00:55:55,280 --> 00:55:58,360 And let me tell you that 5 a.m. slot was fully booked. 1660 00:55:58,360 --> 00:56:02,120 So we had 10 or 12 members per hour in the facility. 1661 00:56:02,120 --> 00:56:10,760 So a few months go by, this is probably fall of 2020 or early winter, spring 2021. 1662 00:56:10,760 --> 00:56:11,760 We have a regular following. 1663 00:56:11,760 --> 00:56:12,760 We're open. 1664 00:56:12,760 --> 00:56:13,760 We know the policies. 1665 00:56:13,760 --> 00:56:14,760 We know the procedure. 1666 00:56:14,760 --> 00:56:15,760 My staff has been trained. 1667 00:56:15,760 --> 00:56:16,760 It's great. 1668 00:56:16,760 --> 00:56:17,760 Everyone knows the drill. 1669 00:56:17,760 --> 00:56:19,080 New department is a success. 1670 00:56:19,080 --> 00:56:22,320 Liz is everybody's favorite on property and I am loving life. 1671 00:56:22,320 --> 00:56:23,820 Love it. 1672 00:56:23,820 --> 00:56:30,520 So we have this regular member who has had issues with staff in the past sharing his 1673 00:56:30,520 --> 00:56:36,480 political affiliation and kind of like berating the staff on where they're voting, blah, blah, 1674 00:56:36,480 --> 00:56:42,680 blah, and like wanting to know their opinion and very, very harshly share his opinion. 1675 00:56:42,680 --> 00:56:48,020 And one day I'm sitting in my office, which is like right behind the front desk. 1676 00:56:48,020 --> 00:56:51,360 So I can kind of see everything here, everything, but I'm not involved. 1677 00:56:51,360 --> 00:56:57,240 I can still focus on my work, my job and the department is basically running itself. 1678 00:56:57,240 --> 00:56:59,120 This gentleman comes up to the front desk. 1679 00:56:59,120 --> 00:57:00,760 It's a young female at the time. 1680 00:57:00,760 --> 00:57:03,240 She's 20, let's say. 1681 00:57:03,240 --> 00:57:07,120 And this gentleman comes up to her and it goes, Hey, there's kind of a mess on the treadmill. 1682 00:57:07,120 --> 00:57:08,960 You might want to get to it. 1683 00:57:08,960 --> 00:57:09,960 Oh my God. 1684 00:57:09,960 --> 00:57:10,960 This is the member. 1685 00:57:10,960 --> 00:57:11,960 Political affiliation guy. 1686 00:57:11,960 --> 00:57:12,960 Yeah. 1687 00:57:12,960 --> 00:57:13,960 But lacking any detail for the. 1688 00:57:13,960 --> 00:57:14,960 No detail. 1689 00:57:14,960 --> 00:57:15,960 The loud mouth. 1690 00:57:15,960 --> 00:57:16,960 Got it. 1691 00:57:16,960 --> 00:57:20,000 This team member, this female has had issues with him in the past. 1692 00:57:20,000 --> 00:57:23,440 And she goes, Mr. So-and-so, what do you mean? 1693 00:57:23,440 --> 00:57:26,800 She's not giving him anything because he's a dick. 1694 00:57:26,800 --> 00:57:27,800 Yeah. 1695 00:57:27,800 --> 00:57:30,080 He's been a jerk to her in the past. 1696 00:57:30,080 --> 00:57:34,600 Like trying to figure out her entire life story, her political affiliation. 1697 00:57:34,600 --> 00:57:36,260 I'm very proud of her to this day. 1698 00:57:36,260 --> 00:57:40,120 She put her foot down and was like, this is not an appropriate work conversation. 1699 00:57:40,120 --> 00:57:41,880 I am an employee here. 1700 00:57:41,880 --> 00:57:42,880 I am doing my job. 1701 00:57:42,880 --> 00:57:43,880 I am doing my job. 1702 00:57:43,880 --> 00:57:47,900 Well, if I can make you a reservation for the fitness center, let me know if there is 1703 00:57:47,900 --> 00:57:49,480 anything else beyond that. 1704 00:57:49,480 --> 00:57:51,320 I am not of assistance to you. 1705 00:57:51,320 --> 00:57:52,320 Love it. 1706 00:57:52,320 --> 00:57:53,400 So I was like, go off. 1707 00:57:53,400 --> 00:57:54,400 I love you. 1708 00:57:54,400 --> 00:57:56,520 But this is before or after the treadmill incident? 1709 00:57:56,520 --> 00:57:57,520 Before. 1710 00:57:57,520 --> 00:57:58,520 Okay. 1711 00:57:58,520 --> 00:58:01,440 So she's had all of this previous experience with this dude and he comes in, just goes, 1712 00:58:01,440 --> 00:58:02,480 Hey, there's a mess in there. 1713 00:58:02,480 --> 00:58:04,200 You might want to like go take care of it. 1714 00:58:04,200 --> 00:58:06,000 And she goes, Mr. So-and-so, what do you mean? 1715 00:58:06,000 --> 00:58:08,880 He goes, well, there's an accident in there. 1716 00:58:08,880 --> 00:58:09,960 Oh my God. 1717 00:58:09,960 --> 00:58:14,400 And she's like, um, okay, like I'll go take a look, I guess. 1718 00:58:14,400 --> 00:58:20,840 And she goes into the main cardio room and discovers this and it's, she literally screams 1719 00:58:20,840 --> 00:58:22,240 to the whole fitness center. 1720 00:58:22,240 --> 00:58:23,240 Oh my God. 1721 00:58:23,240 --> 00:58:24,240 Liz. 1722 00:58:24,240 --> 00:58:25,240 Oh my God. 1723 00:58:25,240 --> 00:58:30,680 Mind you, there are, there are members like working out like in the fitness center. 1724 00:58:30,680 --> 00:58:33,080 And I'm like, what do you want? 1725 00:58:33,080 --> 00:58:34,080 Like I am busy. 1726 00:58:34,080 --> 00:58:36,680 She goes, dude, I need help here. 1727 00:58:36,680 --> 00:58:37,680 What? 1728 00:58:37,680 --> 00:58:40,840 And she goes, Mr. So-and-so, shit on the treadmill. 1729 00:58:40,840 --> 00:58:41,840 Oh my God. 1730 00:58:41,840 --> 00:58:47,040 I can only imagine this is like when your dog craps on the carpet and your Roomba happens 1731 00:58:47,040 --> 00:58:49,600 to go ride around the room. 1732 00:58:49,600 --> 00:58:50,600 Yeah. 1733 00:58:50,600 --> 00:58:51,600 Did it like trajectile anywhere? 1734 00:58:51,600 --> 00:58:56,840 So come to find out the gentleman leaves property very, very abruptly. 1735 00:58:56,840 --> 00:58:57,840 So would I. 1736 00:58:57,840 --> 00:58:58,840 It never would turn. 1737 00:58:58,840 --> 00:59:02,960 And again, that's why I asked like, was this woman like a mess? 1738 00:59:02,960 --> 00:59:05,080 Like I can't imagine him getting in his car. 1739 00:59:05,080 --> 00:59:06,080 Oh my God. 1740 00:59:06,080 --> 00:59:07,080 Yeah. 1741 00:59:07,080 --> 00:59:08,080 So poor guy. 1742 00:59:08,080 --> 00:59:10,480 He was on the treadmill and like, lost it. 1743 00:59:10,480 --> 00:59:16,200 He trusted a two that he shouldn't have on a treadmill. 1744 00:59:16,200 --> 00:59:19,840 I don't know how fast he was going or how long he was going. 1745 00:59:19,840 --> 00:59:20,840 Well, yeah. 1746 00:59:20,840 --> 00:59:23,840 So long story short, we had to close the fitness center. 1747 00:59:23,840 --> 00:59:25,560 Cause I'm like, I don't know what to do. 1748 00:59:25,560 --> 00:59:27,040 Like I wasn't trained in that moment. 1749 00:59:27,040 --> 00:59:28,040 How far did this go? 1750 00:59:28,040 --> 00:59:30,040 I can like pull apart that whole treadmill. 1751 00:59:30,040 --> 00:59:31,040 Yeah. 1752 00:59:31,040 --> 00:59:33,720 I got very versed in that treadmill. 1753 00:59:33,720 --> 00:59:37,440 Like let's just say that there were only, again, it was COVID times. 1754 00:59:37,440 --> 00:59:40,400 We only had so many people in the fitness center at one time. 1755 00:59:40,400 --> 00:59:44,200 So I had to look at all these members that I know very well with this like shit on the 1756 00:59:44,200 --> 00:59:47,180 treadmill behind me, be like, yo, you gotta go. 1757 00:59:47,180 --> 00:59:48,480 Can I close the fitness center? 1758 00:59:48,480 --> 00:59:50,560 Like, do you really want to keep working out here? 1759 00:59:50,560 --> 00:59:54,800 Like there is a, where they just like, no, let me get a few more miles in and like the 1760 00:59:54,800 --> 00:59:55,800 smell. 1761 00:59:55,800 --> 00:59:59,480 There are literally skid marks on the treadmill behind me and you want to be at like the squat 1762 00:59:59,480 --> 01:00:01,680 machine next to it and like keep working out, sir. 1763 01:00:01,680 --> 01:00:02,680 Oh my God. 1764 01:00:02,680 --> 01:00:03,680 GTFO. 1765 01:00:03,680 --> 01:00:04,680 So everyone was like, what do you mean? 1766 01:00:04,680 --> 01:00:06,680 So I had to explain to everybody. 1767 01:00:06,680 --> 01:00:07,680 Somebody had an accident. 1768 01:00:07,680 --> 01:00:12,560 Somebody had an accident and there was like defecation in the fitness center. 1769 01:00:12,560 --> 01:00:19,040 Speaking of a fitness center and accidents, have you seen those videos of like the women, 1770 01:00:19,040 --> 01:00:25,000 like heavy weight lifters that completely just urinate as they're doing it? 1771 01:00:25,000 --> 01:00:30,560 It's like a weird Instagram kink where every video they just all in an open public gym. 1772 01:00:30,560 --> 01:00:32,800 My foot for everyone. 1773 01:00:32,800 --> 01:00:34,720 It is super interesting. 1774 01:00:34,720 --> 01:00:36,080 That's not the goal of it. 1775 01:00:36,080 --> 01:00:37,600 They're just weight lifters. 1776 01:00:37,600 --> 01:00:42,000 I personally cannot say I've never seen that in my professional workplace. 1777 01:00:42,000 --> 01:00:43,000 Thank goodness. 1778 01:00:43,000 --> 01:00:45,200 I mean, only shit. 1779 01:00:45,200 --> 01:00:48,920 I don't think that's their, their goal isn't to make videos of that content. 1780 01:00:48,920 --> 01:00:49,920 It's all about lifting. 1781 01:00:49,920 --> 01:00:50,920 Yeah. 1782 01:00:50,920 --> 01:00:51,920 It's all about lifting. 1783 01:00:51,920 --> 01:00:52,920 They like push so hard they pee. 1784 01:00:52,920 --> 01:00:53,920 Yeah. 1785 01:00:53,920 --> 01:00:57,520 That's just like a subsequent thing that just happens during going heavy. 1786 01:00:57,520 --> 01:00:59,520 I have not seen that in my professional workplace. 1787 01:00:59,520 --> 01:01:03,840 It's extreme, but it's like public gym and other, there's people around that don't seem 1788 01:01:03,840 --> 01:01:04,840 to mind. 1789 01:01:04,840 --> 01:01:05,840 Blows me away. 1790 01:01:05,840 --> 01:01:06,840 No, no, no. 1791 01:01:06,840 --> 01:01:09,000 If I was in a gym, I would be super disturbed. 1792 01:01:09,000 --> 01:01:10,720 But are they urinating? 1793 01:01:10,720 --> 01:01:17,240 So it just like kind of goes down their leg or are they, or is it like pushing out a baby? 1794 01:01:17,240 --> 01:01:18,240 It's puddling. 1795 01:01:18,240 --> 01:01:19,240 Anyway. 1796 01:01:19,240 --> 01:01:20,240 Okay. 1797 01:01:20,240 --> 01:01:21,240 Back to my poop on the treadmill. 1798 01:01:21,240 --> 01:01:22,240 Did you clean it by the way? 1799 01:01:22,240 --> 01:01:23,240 Was that you that had to? 1800 01:01:23,240 --> 01:01:24,240 I hoped. 1801 01:01:24,240 --> 01:01:25,240 Wow. 1802 01:01:25,240 --> 01:01:26,240 Props. 1803 01:01:26,240 --> 01:01:27,240 I was booked. 1804 01:01:27,240 --> 01:01:28,240 That takes a lot. 1805 01:01:28,240 --> 01:01:30,240 I would have thrown the treadmill away. 1806 01:01:30,240 --> 01:01:32,000 Just order a new one. 1807 01:01:32,000 --> 01:01:36,080 Did you not hear the part where I said multi-million dollar brand new fitness center? 1808 01:01:36,080 --> 01:01:37,080 Yeah, I know. 1809 01:01:37,080 --> 01:01:38,680 It's a sound way they can afford another one. 1810 01:01:38,680 --> 01:01:39,680 No, no. 1811 01:01:39,680 --> 01:01:41,960 I would at least try to charge the guy or something. 1812 01:01:41,960 --> 01:01:43,520 So, so okay. 1813 01:01:43,520 --> 01:01:44,520 Let me finish. 1814 01:01:44,520 --> 01:01:45,520 Sorry. 1815 01:01:45,520 --> 01:01:46,520 We're jumping ahead. 1816 01:01:46,520 --> 01:01:48,760 The members that are in the fitness center are very, very understanding. 1817 01:01:48,760 --> 01:01:51,400 Be like, yeah, you got a mess to clean up. 1818 01:01:51,400 --> 01:01:52,400 I'm going to leave. 1819 01:01:52,400 --> 01:01:53,400 I'll see you tomorrow. 1820 01:01:53,400 --> 01:01:54,400 Can you put me down for a reservation? 1821 01:01:54,400 --> 01:01:56,680 I'm like, do you really want to come back tomorrow? 1822 01:01:56,680 --> 01:02:00,120 And do you really want to use this treadmill tomorrow? 1823 01:02:00,120 --> 01:02:03,840 Can you, can you just take a break? 1824 01:02:03,840 --> 01:02:06,000 Was it really bad or was it just like? 1825 01:02:06,000 --> 01:02:07,600 No, honestly, I'm talking enough. 1826 01:02:07,600 --> 01:02:08,600 It wasn't that bad. 1827 01:02:08,600 --> 01:02:11,720 It was, it was a two he shouldn't have trusted. 1828 01:02:11,720 --> 01:02:14,440 And but still you have to take all your precautions. 1829 01:02:14,440 --> 01:02:16,600 So I'm like, I don't know what to do. 1830 01:02:16,600 --> 01:02:18,320 I don't know what to do. 1831 01:02:18,320 --> 01:02:22,480 So I call my GM at the time and they're like, uh, I don't know, call housekeeping. 1832 01:02:22,480 --> 01:02:27,400 Mind you, this is a very small property with two housekeepers. 1833 01:02:27,400 --> 01:02:28,840 It's a country, it's a country club. 1834 01:02:28,840 --> 01:02:33,320 There's a clubhouse, there's a fitness center and like golf course restrooms. 1835 01:02:33,320 --> 01:02:34,320 That's all it is. 1836 01:02:34,320 --> 01:02:38,480 So two housekeeper, two full-time housekeepers can get it done. 1837 01:02:38,480 --> 01:02:41,080 They refuse to help me. 1838 01:02:41,080 --> 01:02:43,520 Oh yeah. 1839 01:02:43,520 --> 01:02:44,520 Oh my God. 1840 01:02:44,520 --> 01:02:45,520 Yeah. 1841 01:02:45,520 --> 01:02:49,080 I'm convinced they just claimed that they didn't understand what I was asking them in 1842 01:02:49,080 --> 01:02:50,240 that time. 1843 01:02:50,240 --> 01:02:54,840 So me and this team member like shove on glove, like multiple layers of gloves. 1844 01:02:54,840 --> 01:02:56,240 I'm like taking my jacket off. 1845 01:02:56,240 --> 01:02:58,400 I'm like, I don't want to touch anything. 1846 01:02:58,400 --> 01:03:02,080 I have this, I have like strength bleach, like ready. 1847 01:03:02,080 --> 01:03:09,600 So, and then eventually we have to, we clean everything, like put the incline up, clean 1848 01:03:09,600 --> 01:03:10,600 everything. 1849 01:03:10,600 --> 01:03:13,680 And you just turn it on and just like spray it down and hold a towel. 1850 01:03:13,680 --> 01:03:14,680 Eventually, eventually. 1851 01:03:14,680 --> 01:03:15,680 Yeah. 1852 01:03:15,680 --> 01:03:18,000 When it was like clean enough to do that. 1853 01:03:18,000 --> 01:03:19,000 So we just turned it up. 1854 01:03:19,000 --> 01:03:20,000 I was going to get a face full. 1855 01:03:20,000 --> 01:03:21,000 Oh my God. 1856 01:03:21,000 --> 01:03:22,000 Slow speed. 1857 01:03:22,000 --> 01:03:23,000 No, no. 1858 01:03:23,000 --> 01:03:24,000 Yeah. 1859 01:03:24,000 --> 01:03:25,000 But it was, it was high. 1860 01:03:25,000 --> 01:03:26,000 Don't start in sprint. 1861 01:03:26,000 --> 01:03:32,600 It was high inclined so it didn't impact like any like motor or the bottom, like underneath 1862 01:03:32,600 --> 01:03:33,600 the belt or anything. 1863 01:03:33,600 --> 01:03:36,160 It's just on the mat side of it. 1864 01:03:36,160 --> 01:03:37,160 Yeah. 1865 01:03:37,160 --> 01:03:38,160 Yeah. 1866 01:03:38,160 --> 01:03:40,560 Like with plenty of towels and like straight bleach. 1867 01:03:40,560 --> 01:03:41,560 I'm telling you. 1868 01:03:41,560 --> 01:03:43,320 I mean think how much sweat and other things that's on there. 1869 01:03:43,320 --> 01:03:44,320 I mean it's pretty. 1870 01:03:44,320 --> 01:03:45,320 Damn. 1871 01:03:45,320 --> 01:03:48,440 I guess those, I wouldn't want to touch those mats. 1872 01:03:48,440 --> 01:03:54,000 So we regularly, well COVID times, we regularly had to clean and sanitize the whole entire 1873 01:03:54,000 --> 01:03:55,000 facility. 1874 01:03:55,000 --> 01:03:56,000 Did you have a lot of treadmill? 1875 01:03:56,000 --> 01:03:57,000 I did. 1876 01:03:57,000 --> 01:03:58,000 It was new. 1877 01:03:58,000 --> 01:03:59,000 I wanted to keep it nice. 1878 01:03:59,000 --> 01:04:00,800 Did you have a lot of treadmills? 1879 01:04:00,800 --> 01:04:02,280 Uh, four or five. 1880 01:04:02,280 --> 01:04:03,280 Which number was this? 1881 01:04:03,280 --> 01:04:04,280 Two. 1882 01:04:04,280 --> 01:04:08,600 So we're thinking like this guy is going to quit. 1883 01:04:08,600 --> 01:04:09,600 He's going to quit. 1884 01:04:09,600 --> 01:04:10,600 He's not going to be a member. 1885 01:04:10,600 --> 01:04:15,440 He's going to go to whatever other big box gym and he's going to quit. 1886 01:04:15,440 --> 01:04:16,760 We're never going to see him again. 1887 01:04:16,760 --> 01:04:17,760 Next day. 1888 01:04:17,760 --> 01:04:18,760 Yep. 1889 01:04:18,760 --> 01:04:19,760 No. 1890 01:04:19,760 --> 01:04:20,760 Yep. 1891 01:04:20,760 --> 01:04:21,760 Next day. 1892 01:04:21,760 --> 01:04:22,760 Yep. 1893 01:04:22,760 --> 01:04:23,760 Could even wait two days. 1894 01:04:23,760 --> 01:04:24,760 Nope. 1895 01:04:24,760 --> 01:04:29,600 I'm still, by this time, like the group chat is going off with my employees. 1896 01:04:29,600 --> 01:04:33,200 Like so and so shit on a treadmill today. 1897 01:04:33,200 --> 01:04:36,840 Like me and Liz had to clean it. 1898 01:04:36,840 --> 01:04:41,200 And yeah, he called the next morning and make a reservation for the same afternoon. 1899 01:04:41,200 --> 01:04:42,200 Same treadmill? 1900 01:04:42,200 --> 01:04:45,120 I don't know because I couldn't look at the man in the face. 1901 01:04:45,120 --> 01:04:47,960 I couldn't look at that guy in the eye. 1902 01:04:47,960 --> 01:04:49,960 I could, you know, it was the same. 1903 01:04:49,960 --> 01:04:50,960 You go to a gym a lot. 1904 01:04:50,960 --> 01:04:52,800 You use the same like treadmill. 1905 01:04:52,800 --> 01:04:53,800 I could, I could, you know, I was, I was like, I'm going to go to the gym. 1906 01:04:53,800 --> 01:04:57,480 I could, you know, I was probably at that property another five months after it happened. 1907 01:04:57,480 --> 01:04:59,000 I don't think I spoke to him. 1908 01:04:59,000 --> 01:05:01,880 I had to, sir, I had to clean up your poop. 1909 01:05:01,880 --> 01:05:04,960 I kind of have like a lot of poop stories. 1910 01:05:04,960 --> 01:05:07,400 I have a lot of code Browns and pools. 1911 01:05:07,400 --> 01:05:08,880 Oh yeah. 1912 01:05:08,880 --> 01:05:11,180 On that note, thank you for listening. 1913 01:05:11,180 --> 01:05:15,040 Thank you to our hosts, Ms. B. Thank you for being here again. 1914 01:05:15,040 --> 01:05:16,400 Thank you everybody for tuning in. 1915 01:05:16,400 --> 01:05:18,400 Thank you for having me, Bill. 1916 01:05:18,400 --> 01:05:19,400 Always. 1917 01:05:19,400 --> 01:05:20,680 Pat, it was a pleasure having you. 1918 01:05:20,680 --> 01:05:21,680 Thank you very much. 1919 01:05:21,680 --> 01:05:22,680 Glad you joined us. 1920 01:05:22,680 --> 01:05:23,680 Nice to meet you. 1921 01:05:23,680 --> 01:05:25,760 And, Grace, you're welcome to come back anytime. 1922 01:05:25,760 --> 01:05:26,760 I'd love to. 1923 01:05:26,760 --> 01:05:27,760 I'm filled with them. 1924 01:05:27,760 --> 01:05:28,760 Liz, thank you again. 1925 01:05:28,760 --> 01:05:29,760 Love having you here. 1926 01:05:29,760 --> 01:05:31,240 Thank you so much for having me. 1927 01:05:31,240 --> 01:05:32,600 It's always a pleasure. 1928 01:05:32,600 --> 01:05:36,160 For those listening, if you would like to contribute a story, please feel free to reach 1929 01:05:36,160 --> 01:05:37,520 out to us via email. 1930 01:05:37,520 --> 01:05:41,720 You can reach us at tales from the service industry at gmail.com. 1931 01:05:41,720 --> 01:05:44,240 Tales from the service industry at gmail.com. 1932 01:05:44,240 --> 01:05:45,240 In sync with me. 1933 01:05:45,240 --> 01:05:48,640 I don't even know what to do with that. 1934 01:05:48,640 --> 01:05:50,400 Thank you everybody. 1935 01:05:50,400 --> 01:05:51,840 And we will see you again in two weeks. 1936 01:05:51,840 --> 01:06:03,680 Bye.