All right, ready to do this?
Ready.
Oh, God.
Yeah.
All right.
So welcome back to Tales from the Service Industry.
I'm Bill.
I'm joined by Miss B again.
Hello.
Welcome back, Miss B. Always a pleasure to have you.
Happy to be here.
And we have a new guest host with us tonight, joining us for the first time ever.
Welcome to Allie.
Hi everyone.
So Miss B and I, it's no secret that we come from the hotel industry.
Allie is actually joining us from the retail sector.
So I hate to put you on the spot, but we're going to.
Could you share a little bit about your career history with us?
So I've been in the retail space for about 12 years.
I've worked in the field as well as corporate for some major big box corporations, kind
of spanning through the lingerie industry, the cosmetic industry, where you get all your
typical goods industry.
So I've been in it for a minute and now I am in the hospitality industry.
So it's been a little bit of a ride.
Got some stories to share.
So I'm excited to be here.
Well, you could have stopped at lingerie.
I was on board.
Most men are.
They hear that and they're like, uh, what?
So please tell us stories from that.
Oh yeah.
Oh, let me tell you.
I got all the stories.
All right.
Well, we want to hear them all.
All right.
Miss B, welcome back.
Thank you.
Happy to be here.
OK, I'm pretty excited.
You have stories from the lingerie industry.
Of course.
Oh my God, please.
Where do I begin?
I guess I'll start with, oh, I mean, do I start with my most traumatizing one that still
irks me to my core or?
Oh yeah.
No, no, no.
I'm going to save that one.
OK, sure.
I mean, I'm going to save that one.
Oh God, just even thinking about it makes me want to cry.
Oh, I'm excited to hear that later.
Save the juiciest for a little deeper into the episode.
OK, OK.
I mean, being in the lingerie industry or, you know, even though it's the retail space,
I have seen it all.
I mean, you name it, I have seen it.
And I mean, I was fresh.
Do you mean like behavior or do you mean body parts?
I was thinking the same thing.
Both.
I've seen literally everything.
And I mean, I was fresh out of high school.
Oh.
And I just did not was not expecting any of this.
And at the time I was in a very small town, you know, a little more naive before I ventured
into a more major city where I saw even more crazy stuff.
But yeah, you will never forget.
Actually I was 18 years old.
My very first job.
Oh man, I'm excited.
It's crazy because it feels like this was yesterday, but it was like 13 years ago.
And I remember my manager, well, at the time I was called like a bra specialist.
OK.
That was my title.
And so I remember my manager was calling me into the fitting room and she was like, how
many clients did you let into the into the room?
Right.
And I was like, oh, it was like I just took a mom and a daughter and the rest of the fitting
rooms were empty.
And she's like, oh, no, no, there's like more than two people in here.
And I'm like, you know, like, what are you talking about?
Like I was because I was out on the floor and she was in the fitting room.
And I remember she's like, I need you to look underneath because, you know, you can see
like people's feet and stuff.
My God.
Oh, no.
So we have, you know, the larger you know, this is no, I have no idea where it's going,
but just the look of discomfort on your face.
Is my face really red?
Probably.
It looks like you've been at the beach.
Yes.
Because I was 18 years old.
I mean, I just like had no idea.
And I this literally feels like it was yesterday.
And so we go and I look underneath the larger fitting room because it was fairly large and
I see guys feet right here and girls like females feet right there.
Right.
And then I just hear what was going on.
Let me guess.
Toes were all facing the same direction.
Absolutely.
And so I was just like my my manager was like, why did you let them in here?
Like, what is going on?
I was like, lady, like I did.
I didn't do that on purpose.
You know, like that was all an accident.
And then I was like, OK, so I guess that's what's going on in the fitting room.
So did you break it up?
Yeah, I freaking open up the door.
I didn't open up the door, but like obvious sex.
I had a key to all the fitting rooms.
And so when you would knock, it was this super loud obnoxious knock.
Yeah.
And I was like, excuse me.
Like, you know, how's everything going in there?
Like, because you can't like a kid.
Hey, stop blinking.
Exactly.
And so I, you know, I knocked on the door and obviously they got freaking scared out
of their mind because they're like, you know, who's knocking on the door?
And then like you see this like the feet like go immediately apart.
It was so awkward, so embarrassing.
And the number of times that happened.
No, I can't even.
I mean, are you serious?
If I had a dollar for every time that happened, I probably would never need a job because
people would like get off on that.
Inside of a retail store.
Yes.
It was disgusting.
Are you kidding?
And the amount of product I would have to damage out because they would wear it.
You know what I mean?
It's like, oh, that's messed up.
It's disgusting.
Like lingerie.
You know what I mean?
Like it was not, it was really, really gross.
So that was my introduction into retail.
Had no idea that that could even happen fairly often.
So I have a question.
So like a girl's coming to like try on lingerie and a guy's just like with her.
Yes.
Did they let them into the room together?
No.
So that's the thing.
That's why when my manager was like, how many, how many people were in there?
I was like two, like a mom and a daughter.
And so obviously like I exited, you know, cause the way it snuck in there.
Yes.
Yeah.
So the girl was like, oh, hey, come to this room.
Cause all the rooms had like fancy names like Rome, Capri, Saint-Rapé.
Like all these stupid names.
Cause dressing room one, two, three, four was not cool enough.
Exactly.
No, they had to have like these exotic names.
That's so Macy's.
Yeah.
Oh my God.
The amount of times that would happen.
And again, at the time I was just like, I was fresh out of high school.
You know what I mean?
Obviously I knew that happened, but like not in a fricking retail store.
Did you ever get desensitized to it or was it just kind of like shocking every time?
It was shocking every time.
I would see all ages, all ages.
Here's the thing.
It would freak me.
Okay.
It wasn't the older ones that would freak me out.
It was the younger ones that would freak me out.
How young?
I mean, like dude, 13.
I want, I'm not, I am not exaggerating.
I swear 13 year olds.
Like I, yeah.
You better call their parents.
Dude, it was wild.
I was just like, if I was their parents, Oh my God.
Oh, speaking of calling parents.
Ooh, do tell.
Oh my God.
So people would steal all the time.
And so sometimes if they're 13 years old, I have no problem calling you out for stealing.
What do you do?
What happens?
Cry.
Exactly.
Their parents would call me, call the store, you know, be like, Hey, I need to speak to
Allie.
She like accused my daughter of stealing a thong.
Oh my God.
Again, if I had a dollar for every time that happened, you're kidding there and cosmetics
all the time.
That's bold.
It is bold.
Cause aren't the cameras?
Yes.
I would never accuse unless I got you on camera.
If I got you in camera, there is no way you can take legal action for me because I have
you on film.
Right?
Yeah.
And so putting the panties in your pocket.
They put panties freaking everywhere.
They're broad.
They're done.
Our pants and their boyfriend's pants.
Oh, it's just, it's wild.
It's called the prison purse, by the way.
What does that mean?
We talked about that.
We have the prison purse.
What is that?
You have a prison purse.
I don't.
Oh, I get it now.
Oh my God.
I will never use that.
Right.
But some do.
They do.
So how many, you called a lot of parents?
I mean, no, I didn't call parents.
I would get parents call me.
I called the store.
What did you say?
Cause you would call the kids out on stealing.
Yeah.
Cause I would call the kids out on stealing because I mean, at the end of the day, like
that is our bottom line and it comes out of my paycheck.
And so, and also like, I'm sorry, like you're going to freaking steal.
Like you're 13 years old.
I'm like, I'm not going to steal.
I'm going to steal.
Like you're going to steal.
Like you're 13 years old.
Like come on.
Wait, so did you just call them out or did you like get them in trouble too?
There's nothing we could do.
Like, so like, well then it sounds like you're being nice.
I was so freaking nice.
I mean, there'd be like mall security, but why do they nothing?
And so I would call them out and so then two hours later, get a phone call.
Hey, my daughter was in your store.
like two hours ago said you accused her of stealing
and then like cussed me out,
say they're gonna take legal action
and all this crazy stuff.
But they never did,
because there was nothing they could do about it.
Yeah.
Yeah, so that happened a lot.
That's insane.
I mean, I guess you guys,
I guess we don't get that in hospitality.
Oh, you do.
Yeah?
In a different way.
And I guess, yeah, how so?
Because I've never worked like, you know, in the front.
So I guess I wouldn't.
For me.
You've never worked ops?
No, I've always been HR.
So for me, it's usually like,
get a lot of people cut off at the bar
at the restaurant, my hotel.
That makes sense.
I'm gonna sue you.
That makes sense.
Or, you know, we have to kick them out
for one reason or another because of misbehavior.
I'm gonna sue you.
I had one guy fall, which by the way,
he was like belligerently drunk and then fell.
That's the best.
And then they were saying how it was not safe
and they were gonna sue us.
Like we get that all the time.
No, I guess that makes sense.
But not like that.
Or like you don't get parents calling.
No.
Nope, that's, nope.
Because you have to be 18 to stay in a hotel.
Right, that's true.
You don't let 13 year olds into our rooms.
They try.
Oh, I'm sure.
I mean, no, the thing is there'd be,
half of them probably weren't even 13.
They could have been younger.
Oh, that's so sad.
It's just gross.
I don't know.
The only time that I've had problems
with kids in the hotels have been when parents
have rented the rooms for their underage kids.
Yeah, so like, you know, proms, formals, whatever.
One of my favorites was from back when I lived
on Maui, parents had rented a room for their senior,
juniors, whatever they were.
Everybody's partying.
And this one girl drank way too much.
Underage drinking red wine.
Oh, that's a rough one.
Very important detail is that this entire hotel
is brilliant white.
I was gonna say private wine carpet.
She's on the balcony, loses her beverage.
Like she throws up.
She's so drunk.
She purges from like the 10th floor all the way down.
There's red wine vomit along the entire length
of this building.
God.
Yeah. Oh my God.
Parents were charged thousands of dollars in damage
because they had to bring in high lifts.
They had to, I mean, everything had to be painted.
Oh, it was rough.
That's gnarly.
And the parents didn't want to pay thousands
and thousands of dollars.
Oh my gosh, that's wild.
That's crazy.
You know.
It's a great example of you gotta take responsibility
for your own actions.
Exactly.
Parents don't like to do that though.
So I worked at a specific hotel where there's a lot of-
It was a themed hotel.
Themed hotel.
It was a hotel based on children's building blocks.
Yes.
Got it.
Thank you.
And so there would be like many sculptures in the rooms
with these mini building blocks.
And when people, most of the time kids,
would damage them by climbing on them and doing the things
that parents let them do when they don't care,
they would damage it and they would get charged
a lot of money.
And they would always try to dispute it and argue it.
And we'd be like, it wasn't broken when you went in
and it's broken when you left.
Well, that's ridiculous.
How can we have to pay that much?
And it's like, that is literally basically a person's piece
of art that they put together.
Exactly.
But they would be arguing with parents.
No, that's ridiculous.
Because your kid misbehaved
because you didn't watch them properly.
Right.
What does that feel like?
Because you suck as a parent.
I was gonna say, which is like a lot of parents.
How do you get to that point?
I mean.
I wasn't there when I was that age.
No, I was, I think I always remember like
buying my first thong because that was like a pivotal moment
for a lot of people.
I was probably, yeah, I was like in seventh grade.
For a lot of people or not just yourself?
No, not just me.
I mean.
A lot of people remember my first thong.
No, no, no, no, no.
I meant for like a long time.
Oh, I get it.
Like you remember buying your first thong.
Like that's a big deal.
It's a milestone moment.
I didn't boink anyone while I was doing it though.
No, me either, but I swear they all did it
and where I worked.
Wow, that's wild.
And I'm sure it's still like that.
What else, what other kind of stuff
did you have to deal with while you were there?
Ooh, and who had to clean the floors?
Overnight cleaning crew?
Actually.
Really?
I have me.
I mean, gravity works.
It depends.
So when I was working in San Francisco,
so we actually had a cleaning crew there
because it was one of their flagship locations.
So we had the money.
But when I was in my hometown,
you're looking at the cleaning crew.
Oh.
Not fun, not fun at all.
Should have been charged a cleaning fee.
Yeah, we had to damage a lot of stuff out.
Dang.
Yeah, it was gross.
That's nasty.
Yeah, I mean, I'll be honest.
The stuff I saw in the city was a lot nastier.
Well, especially San Francisco.
Oh my God, it was disgusting.
And we would get like a lot of like prostitutes,
hookers coming.
What?
I mean, yeah.
Like, I mean, that's very typical and normal in that city.
And so.
Yeah, but you wear a uniform to work.
I wouldn't think they'd pay that much for their uniform.
Yeah, but they would try and walk out wearing it.
Oh.
You know what I mean?
Like they would put on like lingerie.
I mean, yeah, we had sensors and stuff.
They would cut it out with a scissor, like a wire cutter.
And just, I know it's just so fricking ridiculous.
Wow.
And just walk out in actual lingerie on Union Square.
Literally I was on Union Square.
What other kind of stuff do you have to deal with?
This is so interesting.
A lot of people urinating and.
In the dressing rooms?
Oh, everywhere.
You're.
Relieving themselves.
Kidding.
There, I had to deal with that.
There as well as the cosmetic realm.
Okay, wait, I gotta ask a question.
Yes.
Okay, so this is a lingerie store
that is focused on a female customer.
Yes.
And women are peeing in the dressing rooms?
What?
But that happened mainly when I was living
in San Francisco.
And there was a homeless population.
Right.
The type of clientele was very different where I was from.
I gotcha.
So that's why it happened a lot more.
So it was girls?
Yes.
Just popping a squat.
Yep.
Oh yeah.
Inside of a store.
Everywhere.
It was, it's crazy.
They hide it very, very well.
Wow, my mind's blown right now.
Wet floor sign, paper towels.
Towels.
Yep, you name it.
Like we would, we literally would immediately be like,
hey, I need you to come over to area one,
area two, immediately.
Oh my God, I bet your flight attendant visited.
Clean up on aisle 69.
Wait, what is that about?
Do you remember?
The flight attendant, the one that was upset
that they got their layover station changed
to a different hotel.
And the way she would protest is she would grab
all the towels, throw them in the bathtub,
and then pee on them.
What?
No way.
That's in an earlier episode.
That's so wild.
But if you haven't listened to it,
basically she was just trying to protest the fact
that they didn't want to be at that hotel.
Oh my God.
I bet she visited your store.
Probably.
I think she was one of those.
Well, you know, it's possible because the flights
that she was on originated out of San Francisco, so.
Oh my God.
I think it's a sign.
She probably was one of those.
Oh my God, that's so crazy.
Odds aren't good, but odds are there.
Boinking, peeing, this is crazy.
It sounds a lot like being on an airplane.
Oh my God. Kind of.
So do you want to, speaking of, you know,
using improper facilities.
Yes.
That's a very nice way to say it.
I was trying to find a fancy way to say it.
At my job, this was just a few months back,
someone utterly destroyed a restroom.
And this was, of course, on one of the weekend nights.
Yeah.
Of course it's on the weekend nights
we have a very lively restaurant
that, you know, it tracks a very lively clientele.
That does wild things,
and some of them to which I've spoken on.
Yes.
So one night a guest comes to the desk and is like,
yeah, I think you guys want to check the restrooms.
I think there is something happened in there.
But it was like kind of traumatized
and really elaborate beyond that.
A guest said that?
Yep. Okay.
And so someone went to go check the restroom
and they went in to find human fecal matter
had been spread all over the walls.
Ew. What the?
And everywhere.
It was like so traumatizing.
The associate freaked out and ran out.
And again, we are in a very upscale area
and that is not normal.
And that restroom, which was right next to the restaurant,
right next to the lobby, went out of order for days.
As you know, they took care of it,
but also, you know, treated it.
And they brought in an outside company because,
I mean, from hospitality world,
you're not gonna make your normal run-of-the-mill housekeeper
have to go deal with that.
Right.
That's not.
Because that puts you into a hazmat situation.
Yeah. Yes.
So that was literally quarantine with caution tape,
you know, the yellow tape, yellow tape everywhere.
No one could go in for days.
Did people come in with the whole suit and everything?
They should have.
I was like, yeah.
Most likely, I was not there for the cleaning of it,
but I assume yes, because I mean, that is a biohazard, right?
It's a biohazard, yeah.
So I mean, those guys who are gonna clean it up
are gonna be covered head to toe, masks, goggles.
Yeah, the whole night.
Whole night.
Yeah.
And my hotel where I'm at actually goes the extra mile.
Like most of my other hotels,
when we find drugs in the room,
we just flush it down the toilet.
I have a picture on my phone right now
of cocaine that was found in the room
in several different baggies.
This was actually yesterday.
And we call in a whole third party to clean
and like make the room, I don't know, it's for me.
I'm like, what, I used to just put that in the toilet.
Yeah.
They bring in a whole third party
to do like a full sanitizing and cleaning.
Well, are they like, I'd be worried
that it's like laced with something?
I don't know.
But literally it was two baggies of cocaine,
which by the way, they were pretty full.
Yeah.
I'll show you the pictures.
Like someone left.
I'm curious.
Yeah.
Interesting.
How, like what state, who was like staying there?
Like.
They're always one-nighters.
Yeah.
They're one-night quick stayers.
But you know, I go notate the reservation.
Yeah, yeah, yeah.
Let me see.
Damn, those packs were full.
You know.
What the?
I texted the bill over here and he's like,
oh, that's nice, somebody turned it in.
Yeah, seriously.
Like wait.
Well, at least it got logged in
and they used any of that.
But do you see how full that is?
Dude, did they even use any of it?
That doesn't look like it.
I don't think so.
That's wild.
Yeah, I feel like I haven't even heard
of any of those types of stories.
Oh my gosh.
Yeah, that's fun.
You kind of just become dissent at High Swift.
Well, I mean, I feel sure you get it all the time.
That's why I asked.
I'm like, do you kind of just become used to it?
I mean, with that, yes.
Like I think like my first few times for me,
I was like, oh my God, people like do this in public.
Like, oh my God, I'm not used to that.
Cause you know, like a little miss innocent alley,
you know, I had no idea.
And yeah, I mean at the time,
but I had no idea what was happening.
Oh yeah, I've seen it all.
Oh my gosh, that's so wild.
You said you've worked in the retail cosmetic area.
Correct, yes.
What's some of the craziest stuff you've seen there?
Oh my God, where do I begin?
So I was in that space for about seven years.
So I work, I started in the field.
And I worked my way up to corporate.
So I have seen, I mean, speaking on a fecal matter,
I was opening up Times Square location in New York,
which was the highest volume store in the country.
Huge opportunity.
I was shading myself, no pun intended on what's to come
on that whole situation.
And so it was really, really big deal.
And I remember the Times Square location just opened
and there is like the whole registers and everything.
And this lady who was homeless walks up next to the register
and just lifts her dress,
pops a squat and just starts letting it all out.
No.
And I was like the guest visitor for that location
because I just opened it up and I'm like, okay,
like who's gonna clean this up
because it's not gonna be me this time.
Did you stop her?
No, I mean, what are you gonna do?
Like, hey, stop pooping.
Ma'am, can you stop pooping?
Yeah, no, I just, no,
literally everyone was looking at me like WTF,
like what's going on?
Were you just shocked?
Were you frozen?
Oh, here, it's New York.
I mean, that's normal there.
What?
Yeah, so I've dealt with lots of fecal situations.
It happens so much more than people think,
but it's like no one ever sees it.
But I've seen it every time, the smell, you guys.
My mouth is just agape.
I literally will never forget that smell.
I am literally turning inside out.
I'm cringing so hard.
I'm sorry, is this too much?
No. No, this is great.
This is crazy.
Like, I can go on and on.
Please.
I literally will never forget this.
She was wearing this red maxi dress.
I wish I could like reenact it for you
because I literally can.
I mean, you can, we'll laugh.
She walks up to the side of the,
we call it the cash wrap, the register, right?
Yeah.
This red maxi dress kind of looks like she's from,
I don't know, Oklahoma or something.
That's what I would imagine, like the Midwest.
Not from California or New York.
And I remember she had this black backpack on.
I remember there was Broadway, it was right next door.
They always have backpacks.
Playing Aladdin.
Sorry, like I literally remember this so vividly.
Wow.
Playing Aladdin?
Rewind.
What?
No, Aladdin was the play showing up.
Aladdin was the play at Broadway.
Okay.
That was side note.
So I remember this lady like weasels her way
over the cash wrap, lifts her maxi dress
and just like literally squats and starts pooping.
Does she say anything?
No.
Did she make eye contact?
No, thank God.
Oh my God.
Could you imagine?
But I was staring.
Like watching your cat in the box.
You done?
Okay.
After she did the deed, did she just leave?
Yes.
No, so she had to be on drugs or something.
Like- Or not on drugs.
Or not.
I mean, it's New York.
I don't know much about New York,
but all I know is that is not the city for me.
All you know is that random people walk in your store
and crap in front of your register.
Yes, exactly.
Okay.
And so I remember I went up to one of the beauty advisors
and I was like, what the, like what just happened?
This is crazy.
And he was like, yeah, that like typically happens.
We're in New York city in Times Square.
Yeah, that's Karen.
She comes in every Tuesday.
Typical Karen.
I'm like, okay, well I'm not made out for this.
I'm from California and they don't do that there.
So bye.
I could not wait to get back on that plane to California.
Holy cow.
So yeah, I'll tell you, that was the last time
I went to New York to open up a store.
Did you agree with them?
But who is?
God, thank you.
Who would put up with that?
Because they would send me out to random ass states,
like all over the place.
And I mean, I dealt with everything very well,
but that, dude, you ain't paying me enough
to deal with a lady chitting next to the cash rack.
My mouth has been pretty much, you guys can't see my face.
It's been pretty much just staring in shock
with my mouth open, staring at Allie the whole time.
I am from hospitality.
I thought I've dealt with and seen everything.
And that is-
Really?
Yeah, that's disgusting.
Oh yeah.
Holy cow.
I mean, I've had people do terrible things like that,
but normally we see a very different type of bad behavior.
We don't see the homeless come in
and crap in front of the register.
We get to see the people that are coming in
that are committing identity theft.
We get the people that are doing drugs, dealing drugs.
They're making drugs.
There was one time where I had a hotel that I was at
that we had a meth lab that people came in and set up.
Oh, that's wild.
I was walking down the hallway one night
and I'm like, what the hell is that smell?
I did not know what it was.
And one of the security guards we had at the hotel
was a police officer, and he would moonlight
two days a week doing security with us.
And I remembered that he was on, so I called him.
He came up and he's like, oh, we gotta call 911.
I'm like, why?
He's like, they're making meth.
I'm like, you can tell by the smell?
And he's like, yeah, let's go before it blows up.
That's insane.
That is kinda crazy.
You know what's funny too is I've been in the industry
a while, but I'm still early,
what I would consider in my career.
And there's a lot of stuff I don't know.
And I happen to text or call veterans who do.
And I remember at my last property,
there was a bathtub full of stuff
and then all these chemicals surrounding it.
And I literally texted a picture and I sent it to Bill.
And I was like, Bill, are they making drugs?
And you're like, what did you say?
I don't remember.
I said something like, no, but they're not cleaning
their clothes very well.
Like it was just a bunch of laundry detergent and chemicals.
And he said something to that effect.
Like, not drugs, but.
Oh my God.
So you also mentioned that you've done a lot in HR.
What? Yeah.
I have a lot of crazy stories myself
of different employee issues or HR related things.
Like what's some of the craziest stuff you've seen
in that sector?
I mean, I mean, it's all sex related.
Really?
Yes.
Wow.
People love to get it on.
At work?
Yes.
Oh, absolutely.
Okay, now I have one.
Yes, I'm ready.
Crazy employee story.
So I have to pull out my list
because I have been a part of a lot of.
I feel like you got a lot, a list of them.
Oh my God.
I don't even know where to start.
So, okay, I'll start with this one.
This was at one of my recent companies,
not the one I'm currently at,
but just talk about boldness, okay?
And just, but to your point, you just said, you know,
your manager had a heart of gold,
that you know, they felt really bad.
I have fallen into that trap a lot
and I've had to learn from that because I'm not gonna, okay.
I do have a tough side, I broadcast it here.
I'm like, oh, what do I do?
You know, this and that.
I am kind of. You're a softie.
I'm squishy in the middle.
You're very squishy.
I know, I know.
I like to come across as hard and tough.
You do, but you're a softie.
I'm squishy in the middle.
And I interviewed this girl
and this was when I was a director of housekeeping
and she spoke English.
She didn't speak any Spanish,
which was kind of odd to apply for a housekeeper position
because most of them speak fluent Spanish
or even if they speak English, they also speak Spanish.
And how she even got to the interview stages,
she had housekeeping experience.
And so, you know, she gets there
and I always bring a translator
and but she spoke fluent English.
She didn't speak any Spanish.
And I was like, oh, you know, that's different.
I didn't say that.
And I went through the whole interview.
She was so sweet.
And so kind and soft spoken.
And I'm like, why do I want this job?
She's like, well, I'm currently a housekeeper,
but I just want to stay closer to home.
I want to spend more time with my daughter.
My heart just like melted during the whole interview.
And I think I got a bit of like,
what are they called?
Rose glasses.
Like rose colored glasses.
Yeah, I'm a mother myself
and our kids were around the same age.
And you know, she just talked about wanting
to spend more time with her kid
and wanting to be closer to home.
And just, I feel like that kind of blindsided me a bit,
not blindsided, fogged, you know,
did the whole rose colored glasses thing.
So I didn't maybe ask as many questions as I should have
and more technical questions.
And then, you know, she got hired
and problems, problems on problems on problems.
So she had a parent room attendant experience
on her resume, right?
So she gets paired with a room attendant
and she's just not cutting it.
She's not picking it up.
She's not, it got to the point
where the room attendants were getting frustrated
and like she just wasn't doing it.
So they just assigned her a spot.
So they're like, okay,
you're just gonna clean this bathroom.
They do the whole bedroom
and she wouldn't be finished with the bathroom
by the time they were done with the bedroom.
And they're like, what are you doing?
And they were getting really frustrated
because she's just like,
you're supposed to have the experience.
It's one thing if we know you've never done it before.
Then we start you from scratch, how to do this,
how to do that.
But she had it on her resume
and she just was not cutting it.
And so I paired her with different trainers
because I thought, oh,
maybe she's just being a little too hard
and maybe it's been a minute and she forgot.
And so I paired her and then we started
like from the beginning training
and she still was not getting it.
She was fast.
She was taking an ungodly amount of time to do a room.
And Bill, you can attest to this,
like you're expected to work quickly
and she just was not.
And so what I did was again,
out of the kindness of my heart,
she was so sweet to me.
She'd come in and be like,
I don't feel like I'm gonna do a good job.
I feel like the girls hate me.
And this and that and you know.
Go with that feeling.
I should have.
And I was just like, okay.
So I switched her role
because we had an opening in public spaces
and public spaces is a little less demanding
than being a broma tenant.
So I put her in public spaces and like,
you can't mess that up.
Like wipe, you don't even like, you can't.
There's no way.
Like I put her in that.
Cause again, I'm not proud of this, but I felt bad.
I felt for her.
My heart like, you know, went out
and she, I got nothing but complaints
from just other public tenants from other supervisors.
And at one of the point at first, I'm like,
maybe they're just picking on her
because she's the only English speaking housekeeper.
Because that's, that happens.
And I'm like, maybe they're picking on her
because she doesn't, cause she told me,
she's like, I feel really excluded in the lunch room.
Like nobody talks to me.
And so I felt bad for her.
But at one point, one of the supervisors,
she's like, come with me.
And I go and she shows me a countertop
and it's like a glass countertop.
And it just looked like white stuff isn't smeared all over.
I'm like, what the heck is this?
She's like, Maria is the one that cleaned this.
And I said, how does it even get like this?
She's like, they use the completely wrong chemical.
They should have used X, they used Z.
And basically they used a bathroom cleaner
instead of a window cleaner.
And then she sees white streaks everywhere.
It looks horrible.
Like there's no way you could see that
and then just leave.
You could see how bad it looks.
And I was like, oh my God, this is bad.
So I talked about it at showers.
She's like, oh my God, I'm so sorry.
And said all the right things.
I'm just, I'm starting to get that ick feeling in my tummy.
I'm like, I think I made a mistake.
And it's around then that not the same day,
but shortly after she had gotten a number of marks
in her attendance.
So she was actually very close to the end.
She was on a final.
But for attendance, she had a lot of call-offs,
but they were for legitimate reasons.
Like her-
I know, her car gave out.
It literally does not matter.
I'm sorry, it's black and white for me.
No, no, no.
She had legitimate reasons,
but the points still stack up.
Yeah, exactly.
I'm like, I understand your car,
you got into an accident
and she came to work with this terrible beaten up car.
Like it was legit, but the points still stack up
and you've had X amount of call-offs.
And so she was on a final for attendance.
And then there was this one day
where I am doing stuff in my office.
I get a call and it's the director of human resources.
And she goes, hey, Ms. B,
where is Maria?
And I thought that was the oddest question.
And I was like, I don't know.
She's public attendant,
so she's somewhere out in public.
And she's like, I need you to call her
to come to the front office.
I need to talk with her.
And I said, sure, you know,
maybe it's a benefits question, I don't know.
And so I call on the radio and be like,
hey, Maria, where you at?
And she's like, oh, I'm by the pool.
I'm like, okay, would you mind coming down
to the front office whenever you get a chance?
She's like, yeah, you got it.
And I'm like, okay, so I hang up the radio
and I go back to my work,
but I let human resources know,
okay, I'll let her know, she should come down shortly.
Okay, thanks, no big deal.
Go about my business, doing whatever I'm doing.
About 20 minutes later, I get another call.
Like, hey, you told her to come to front office, right?
I'm like, yeah, like 20 minutes ago.
She's like, she never came, that's weird.
And she's like, I kinda wanna let you in
on what I think's happening.
I said, okay.
She said she was covering the front desk
because this is during COVID times, the staffing.
The HR person is covering the front desk?
The HR person's covering the front desk.
And she said, my wallet's gone.
And the only person back here was your public attendant.
And I was like, no.
This is crazy.
No, no, she's such a sweet girl.
Like, there's no way.
Of course, there's no way.
There's no way.
Absolutely not.
And she's like, do you know where she is?
And I said, I don't.
And I start to get like, oh my God.
She's like, well, we need to find her.
Okay, so I head up to the top floor
and there's about four different associates
and we all head it from different angles
and we start looking for this person.
My God.
And I radio again.
I said, hey, Maria, have you had a chance
to go to the front desk yet?
And she's like, oh no, sorry.
I got caught up cleaning something.
I'm at the pool.
I'll be there in a sec.
Sorry, I got caught up cleaning a spill.
I'm like, okay, no worries.
I'll just get there when you get a chance.
And then, so we're all sweeping down.
I immediately went down to the pool, nowhere near.
And the pool was not on the main level.
It was a different level and I went everywhere.
She was nowhere to be found.
And I radio and I was like, she's not at the pool.
So everyone is sweeping from top to bottom.
Every crevice, every linen closet,
everywhere from top to bottom.
She's nowhere on that property.
So then we start combing out.
So we leave the property and we go into the parking lot
and I'm looking at cars.
I'm looking to see where I can find her.
I'm on one side of the property.
My GM joined in on the search
and she went on the other.
She found her and she was in her car leaving the property
and my GM stops her and was like,
hey, what are you doing?
Where are you going?
She played dumb and she's like, oh no, I can't.
She's like, I'm gonna be fired.
I just know they're gonna fire me
and I just don't wanna be around for that.
And my GM, again, playing dumb.
She's like, no one can fire you without my approval.
She's like, I don't know anything about this.
Why don't you come in and let's talk about it.
Come to my office, we'll figure this out.
We'll talk about it.
You know, just go ahead and just park.
We'll figure this out.
And she's like, okay, all right.
And so what does she do?
Drives away.
Of course.
So we all go and regroup
and the director of HR let us know.
So she was covering the front desk
and my public tenant comes back to clean the area
and my HR person was very meticulous.
She knows where her things are.
She knows exactly what she has.
She's like, it was there and then it was not.
And she stole her wallet.
But right after that,
cause again, we were all regrouping.
My GM told me that my public attendant
went to the executive offices.
And at this hotel, no one had the code
to the executive offices except people who worked there.
So nobody in housekeeping, none of that.
They were very secretive about it.
So Maria knocked on the door
and this is in the middle of the day.
This was right after,
but she hadn't noticed her wallet was gone.
So my GM opens the door and my public tenant is there.
And she's kind of like surprised this year
and she's like, oh, I'm here to vacuum the carpets
and clear the trash.
My GM looks at her kind of like sideways
and was like, it's the middle of the day.
We're okay.
We're fine.
We don't need it.
And so she tries to dismiss the conversation.
My public attendant is very insistent.
She said, no, Ms. B sent me up here.
I have to clear the trash and vacuum the carpet.
And my GM kind of like looks a little bit more.
She's like, no, I'm Ms. B's boss.
And if she has a problem with that,
she can let me know, but we're good.
And that kind of immediately like spidey sense tingled,
you know?
And she did not let her in and she shut the door.
And again, then straight.
So right after that interaction, she went MIA.
Cause I think she saw that my GM looked at her kind of like,
something's not right.
And that's when I got the call.
That's when I looked for it.
That's when I confined her.
And then shortly after everything happened,
director of HR called the police.
She filed the police report.
No way.
Yup.
Me and my director of HR were super close.
And I was like, you should just,
cause she was devastated.
She was crying.
She was upset that this wallet was sentimental.
It was given to her by her late mother.
And she's like, I just want the wallet back.
I don't care about the cards.
I don't care about the cash.
I just want the wallet back.
And I said, you should text her and just say, look,
we know what happened and we can make it go away.
If you leave the wallet, bring it back.
Nothing had to happen.
Nothing.
But she's like, I'm still pressing charges.
I'm like, just say that.
Yeah.
And she's like, okay.
So she said that.
She just alluded to what had happened.
She's like, look, I understand things happen.
Just return the items and it'll go away.
And sent it, but she was super upset.
So the next day, a lot happened.
Number one, the AM shuttle driver went to the shuttle
in the morning.
He found the wallet.
In the shuttle?
No, it was stuck underneath.
So like right where someone could find it.
So basically it wasn't like far underneath.
It was right under where someone would step.
So they knew when, you know,
when the shuttle driver is going in at 5.30 AM,
they're going to see it right below.
So they went, grabbed the wallet,
turned it in the front desk.
And cash was gone.
Credit cards weren't in there,
but the wallet got returned.
So that day, like in the afternoon,
cause this was done around like 10, 11 AM,
throughout the afternoon,
she would call me in my office and be like,
dad, just try to use my card at Target.
So she kept telling me all the places
this person was stupid enough to try to go use the card.
She tried to spend $300 at Target, $200 at Fora,
$400 at Best Buy, all these places.
It didn't go through because you know,
you don't have this, you don't have that.
So it got declined.
The next day, my room attendants are cleaning the rooms.
And it is customary that even when we have
vacant clean rooms, we still go inspect them.
Because you never know.
Like sometimes front office will do room moves
and they'll check someone into a room
and the person wants to leave.
And they'll be like,
oh, I didn't touch a single thing in the room.
I just walked in and walked out.
And so they'll flip it to clean VR status
and it won't actually be.
So in housekeeping in the morning,
we go check all the VR rooms to make sure they're clean.
We find a room on the same floor as the pool
with her radio, her name badge, a bunch of chips, drinks.
Chips like Doritos.
The beds all messed up, the TV's on.
So basically that person's just chilling out,
watching TV with her soda, her drinks, her Cheetos,
her radio, because when she was gone
and when she just took off,
we're like, our radio was there.
Because there's a radio and there's also an eye thing.
It was all in the room, just posted up.
And that's why you didn't see her
when she said she was at the pool.
Exactly, because she was still on the radio channel
and she was responding, but we couldn't find her anywhere.
That's wild.
Yeah, oh, I got way more.
No thanks, I could not.
But I learned a lot.
I was just, I learned to not be.
Taking puppies?
Yeah.
You feel bad.
I have never done that though.
I don't understand people that can do that.
That's crazy.
But people do do that.
What, taking puppies?
Yes.
The sad cases?
Yes, I am, I'm sorry.
That's what I'd find for me.
You feel bad.
And I mean, I've learned.
To a certain extent, yes, but no.
You can get the job done, bye.
I know, I mean, again, I learned.
I learned my career, you just get taken.
You have a harder goal.
And we get kicked for it.
You are very kind and I get that.
Okay, craziest firing story guys.
I got one.
Oh, this girl, oh my God.
What drives me crazy is her and her boyfriend
just friend requested me on Instagram.
No.
To be a part of their joint Instagram.
I'm like, I fucking hate you.
Oh my God, and you fired them?
You know me.
I get along with everyone.
I would say I'm fairly nice.
Yeah.
Okay, so I was in San Jose, this girl.
Again, my boss hired her because we were desperate.
Oh, those are the worst.
And this is pre-COVID.
So I don't think anyone knew desperation
until even after COVID.
So I'm gonna be like, we really weren't desperate,
but okay, sure, I could not stand this girl.
This is the only time I have ever been spit on.
Fingers shut in the door.
I am surprised.
I don't even.
Your fingers?
My fingers.
This girl, we did not like each other.
And you know me like, oh.
I would say I'm nice.
Yeah.
I don't know, everyone gets along with me
for the most part.
No, I would agree.
Yes, I have RBF.
I understand that.
Join the club.
What?
Join the club.
Thank you, it's a thing.
My boss literally just told me,
so I know, we were on a flight to Arizona a few days ago
and he was like, oh, we don't have to worry about anyone
sitting next to us.
And I was like, why?
And he was like, oh, well, you have major RBF,
so no one's gonna want to sit next to you.
Oh my God.
And I'm like, okay, you've known me for two weeks
and you already know I have RBF.
That's so funny.
I do, but it's fine.
So yeah, I did not like this girl.
We did not get along.
And for the year we worked together,
we always bet heads.
I stand my ground.
I say what I gotta say.
Good.
Same with this girl.
So she wasn't performing at the level that she was going to.
And so I went to my boss, I was like, hey,
I think we need to put on a performance improvement plan,
blah, blah.
And so I put her on this plan.
She didn't agree with it.
And so at the end of the 30 days, she wasn't performing.
And so I told her, she was getting fired,
which is normal after this type of improvement plan.
And I remember I was in the office with my partner at work
and obviously she thought this was coming in from me.
And she was like, oh my God, Allie, you're C-U-N-T.
I can't believe you're doing this to me.
I wanna be homeless.
And I'm like, I'm sorry, you're not performing
at the level you need to be.
And then she stands up and it was me and my partner
right here and then she was right in front of us.
And she was like.
And you got spit on?
Dude, I got all spit.
I mean, not on my fricking eye,
but like all over my fricking face.
She like hooked a loogie in my face.
And it's like in the back office.
Like you don't think these things happen.
I was like, okay, Al, keep her cool, right?
And so this was a very, very small office.
And so I put my fingers, like here's like the edge of the
door.
Yeah, I put my fingers here and she exits, slams the door.
My fricking fingers were caught in the door.
I mean, like I was able to open it,
but I was crying because I was like, oh my God,
this is not good.
My fingers were on fire.
And then she ran out.
She literally ran out.
Workman's comp.
Actually, I think I didn't file for a workman's comp.
You would, that's actually legit.
Should.
Cause my boss observed it and she was like,
what was that about?
I was like, I don't fricking know.
So that was a bad fire.
That sucks.
That was one of them.
Man, I have a lot.
Yeah.
I've heard.
No, I do.
And a lot of recent ones too, but I'm probably going to go,
have to go with one of my most traumatic ones.
And this was not at my current job.
I had this guy who had been hired before I was brought on
and the hotel had transitioned from one management company
to another.
So basically when that happens,
there's usually a mass exodus of staff.
So they have to bring on a bunch of new staff at the same
time, the hotel still like up and running.
So they have to replace people really fast.
And they'd honestly just hire anyone off the street.
I mean, it's kind of true.
It's kind of true.
So they hired a bunch of problem staff and then I got
brought on and they're like, oh yeah, well,
you don't have to worry.
We're fully staffed up.
I'm like, oh wow, that's amazing.
Yeah.
And then I come in and the staff is beyond awful.
Like customer service is abysmal.
It's, I don't know where they found these people.
And one of these staff was just this gentleman who wouldn't
smile was very blunt, was honestly rude to us.
I got so many complaints about him and every guest survey
this person did came back terrible.
And so I started holding my associates accountable.
Be like, look, you need to average out at X percent.
And then every survey that you get is negative.
We're going to review together and we're going to go over
them.
He had so many negative reviews.
He got documented for them.
And I wouldn't say just like one review,
we get a documentation.
You know, I'm talking three or four negative reviews.
You get one documentation and then you move the next level
up.
Like he had so many documentations we got to a final.
And I'm like, come on, dude, like these are bad.
Yeah.
Why don't we try this?
And he tried, like, do you know what he did?
Because he had no personality and it's just honestly
terrible.
He bought a bag of chocolate and each check-in he would give
a piece of chocolate to the guest,
but in like the super creepiest way, here's a chocolate.
And guests were then very flippant creeped out about it.
And was this the guy that we worked with?
Yeah.
He's like, I know who that is.
That sounds familiar.
And he had like, everyone was super creeped out.
And so he was trying to, because again, he was on so many
write ups about bad surveys, he was trying to prove his
service.
See literally, his whole money went in a bag of chocolates
and he just did a check-in and then present them with the
chocolate.
And say, you know, here you go.
They were just like, what the heck is wrong?
Wait, was it weird question?
It was individually wrapped?
Yeah.
Just like this tiny little individually wrapped
chocolate and give it to you.
What was the brand?
I don't want to say that, but it was small, it was square,
it was blue and you know.
Okay, but those are so good.
I know they are.
I'm sorry, I'm a chocolate fiend.
So like, I know.
Like if I got that, I would be happy.
But the way it was presented, the way it was done,
people are just like, you're gonna murder me in my sleep.
So obviously, eventually he was being let go.
And so I'm in the process, it's me and then,
I didn't say much.
It's the director of HR that pretty much takes over.
And during the firing, he was just looking at me and saying,
how could you do this to me?
How could, and was blaming me.
Be like, Miss B, you're doing this, Miss B.
And hyper focused on me and got super aggressive.
So much so that I was removed from the room.
Like you need to go.
Oh my God, no way.
And I was told to go back to my office
and somebody else was brought in.
And then they continued the rest of the process.
And apparently in the firing, they were saying like,
this has nothing to do with her.
This is about your performance.
And they showed all the evidence,
but he was hyper focused on me, Miss B.
Miss B is doing this to me.
So after this firing, the normal protocol
is you walk someone off property,
you watch them leave, they are gone.
Bye, they just let him go out of the meeting space.
Bye.
Didn't watch.
Nope.
So what do you think he did?
Probably lingered maybe.
He went past the front desk, back to my office,
into my back office, into my office,
cornered me in my office.
What the?
Started screaming and yelling at me,
saying how I was ruining his family,
how I was ruining his life.
I was utterly terrified, cornered my office.
He's blocking the exit.
And I'm like thinking, I'm like, this guy's gonna hurt me.
This is gonna, like,
I was freaking out, there was no panic button.
I just like.
Yeah, you couldn't stop it.
Yeah, and in my brain I'm trying to like,
okay, I need to talk him down.
So what I started doing is I'm trying to talk to him,
be like, look, this doesn't have anything to do with me.
Look, like, and I'm moving a bit to the left each time.
So, but just slowly so he won't notice.
And I'm moving a little bit to the left,
and he's kind of mirroring my movements.
And I get him to move enough where he's like matching
my body into that I can get out.
So I got him to move enough so I could make a dart
for the exit and I run straight past the front desk.
And then I literally run to HR, open the door,
lock myself in there, lock it and drop down on my knees.
And HR is just looking at me like,
what the hell just happened?
And I'm crying.
And I'm like, he just came to my office.
He just did this and that.
And they were like, oh my God, and they called 911.
And they got their asses handed to them
because they didn't follow proper procedure.
And they let him essentially ambush me.
Oh, for sure.
That's what it sounds like.
For a couple days after, he would actually come
to the hotel and stand outside and just sit out there
in the parking lot and wait.
And so they were like, he's not stable.
And I got walked to my car for about two, three weeks
until he gave up.
That's wild.
Yep.
But yeah, that was probably one of my more traumatic firings.
Sounds like it.
But I've had a lot of bad firings.
We could do a whole episode on that.
We should, we should.
I got half.
I have more.
There's an Italian in me.
I feel like I'm very like.
You just want to move everywhere with your hands.
I cannot talk without my hands.
I don't know if I made her a podcast.
That's so funny.
Unfortunately, if we made her sit on her hands,
she wouldn't say anything.
Possibly, because her mouth wouldn't work.
That's right.
Wait, what does that mean?
Try it.
See if you can talk without using.
Because I need my hand?
Yes.
You've noticed that?
Yes.
Wait, what do you mean?
That I have to talk with my hand?
Yeah. Yes.
Because I'm Italian.
Exactly.
So does your mouth work without your hands?
No, I need, I am.
That was incredibly uncomfortable for her
to sit on her hands.
Yeah, I know, I can't do it.
She had to do it.
I.
Wait, so this is bad.
No, it's not bad.
No, I talk with my hands.
We just.
It's just Ali.
It's Ali.
I'm sorry.
I love it.
I.
I think we're gonna have to do the handheld mic for her.
Yeah.
No, like I have bumped this,
bumped into this so many times.
Like, I'm just, I'm just Italian.
I like, I need the.
I love it.
I can't, I cannot do this.
I love it.
You're not that Italian
because you don't have a mustache.
I shave it.
Most Italian women have a mustache.
I shave it.
Oh, okay.
Wax or shave?
The fricking facial razor thing.
Really?
Well, we, I did it like two days ago.
No, it grows some kind of thick.
Wow.
Beep, beep, bop, beep, boop.
I'm lucky I have blondies.
You're very lucky.
All girls have it.
I have blondies.
Fricking not everyone has it.
No, it's true.
Like.
I know, some people have it more than others.
I know.
Oh my, look at you over there.
I know.
A little bit more than we do, but it's okay, probably.
So do you have a terrible firing story?
Hmm.
I've got unfortunately a lot of termination stories.
I get that.
Most of them are not funny at all.
No, they're usually sad.
Yeah, but there was one.
Oh, there's one that I'll share
that wasn't a firing by me,
but it ultimately was her getting terminated,
and it was awesome.
So one of the hotels I was at,
there was an opening for a front office supervisor,
and two people applied.
So the two in question were almost
the same length of service.
Only off by like a month.
That's not bad.
No.
As far as the employees themselves, very similar.
Basically all the criteria was really on par.
So Associate A and Associate B want the same position.
Associate A gets the job.
B is the one that had been there a month longer,
and in her mind that was a deciding factor.
So they're all current employees
that applied for this promoted position.
Yeah, we were trying to promote from within.
Got it.
So Associate A gets it, and Associate A doesn't change.
Like Associate A is just-
Like the same.
Who she is, yeah.
Okay.
Associate B becomes a backstabbing B.
Ooh, not good.
And does everything she can to undermine Associate A.
Oh, ouch.
Now Associate B also does other terrible things
that an associate shouldn't do,
like doing her homework on a front desk work computer.
Now-
You deal with that.
I'm like, sure.
Oh, I deal with that.
You do all the time.
Now, unfortunately I got-
YouTube videos.
Sorry, come on.
I got myself involved with a lot of drama with her
because I called her out on it.
I go up to the front desk.
I'm looking at her terminal.
She's typing a homework assignment on the terminal
on a fake phone call, ignoring people checking in
to do her homework.
Now I'm not-
My God.
Mouth drop.
Yeah.
I'm like, wait, what?
Basically, like, so guests are coming in.
They think she's busy and they don't bother her.
Correct.
Yeah.
Oh, WTF.
Absolutely not.
Also-
That's different.
No.
Also that she can do her homework.
Yep.
Okay, so-
Dude, oh my God.
Now I am not her direct manager.
So out of respect, I go to her manager,
explain the situation.
It's not acceptable.
This is BS.
Yeah.
This can't go on.
Yeah.
Agreed.
So Associate B's manager pulls her aside.
Associate B denies it.
Associate B flips it and says that
I have an agenda against her.
Oh, of course.
Because I've caught her in the past and I've told her,
hey, you can't be doing your homework at work.
You need to-
Right, of course.
Be present.
Do your job.
Yeah, do your job.
Yep.
So that gets flipped on me.
So Associate B calls HR, makes a complaint.
I get in trouble.
Why?
You get in trouble?
Because I call her out.
Right.
Wait, you actually got in trouble.
That's what typically happens though.
Well, I didn't get in trouble.
I got interrogated.
You got talked to.
Yeah.
No, no, I was interrogated.
There is a difference.
Yeah, it was-
Wow.
So this Associate B, she causes so much trouble,
like on the down low, that ultimately I ended up leaving.
I just, I couldn't work with this person anymore.
Okay.
What really frustrated me is that
no one was holding her accountable.
Wow.
But yet, she was able to flip the script
and make everybody else pay for the price.
Now, here's the best part.
Bad managers.
So here's the best part though.
So Associate A who had earned a promotion,
like this person knew what she was doing.
She got the promotion.
She ended up leaving too.
Associate B now has her chance.
Associate B-
You're super way in.
Wiggles her way in to the space that's now vacated.
Oh, sneaky, sneaky, sneaky.
Here's the best part.
After she weasels her way in, QA comes in.
No.
Now QA, quality assurance, they never announce.
We never know when they're gonna come.
It's their prize.
They just show up.
And when they show up, they're grading you,
but you don't know it.
Absolutely.
So they check in, Associate B, who's now the supervisor.
If I remember correctly, there were 50 available points
for the check-in portion.
And I wanna say she scored eight.
Oh my God.
Are you serious?
Was she on a fake phone call?
Please tell me.
I don't know about whether she was on a fake phone call
or not, because I had already left the hotel.
But she was a front desk supervisor for weeks,
and then she was out of a job, because she bombed it.
She bombed the QA.
She bombed it.
Carmen is a bitch.
Dude, that's wild.
To only get eight points, by the way,
a lot of those points are just gimmies.
You'd have to seriously mess up.
A lot of them are gimmies.
Gimmies.
It's like easy points.
Do you have a name tag on?
Yep.
Five points.
Do you look the part?
Five points.
Are you in a uniform?
Do you look professional?
Exactly.
Three points.
Exactly.
She would have had to have messed up so hard.
Very, very bad.
She screwed the pooch across the board.
That's why they ended up firing her.
Karma, karma.
That is major karma.
Because, and here's the thing,
she bombed the arrival experience.
The arrival experience is a huge piece of the QA.
It's a huge puzzle.
No, that's like 75%.
That's most of the points right there.
Customer service is the biggest part of it.
Yeah, so she bombs that,
resulting in the hotel failing overall.
Oh damn, that's hard.
Now, when a hotel fails, they have to go through a re-audit.
When you get re-audited,
it's outside of the franchise agreement.
You're charged for the audit process,
the travel, the stay, everything.
Yeah.
It's an expensive mistake.
It honestly is.
Dang.
That's crazy.
Oh god, audits.
Not a termination story that I did.
No, but that is like a bad hire situation.
I love the karma factor.
Wait, can I say this?
I will say yes.
So, the last property I worked with,
my friend over here, our boss was always on him
because our company was very lean and mean
and they criticized and critiqued our hours
under a fine tooth comb.
And it felt like whatever Bill did,
there was always something to be like,
well, you're not doing this, you're not doing that.
And then we get the audit and we pass.
We pass.
But just barely. Barely.
So Bill wasn't there at the time.
But when they were doing the QA audit
and they were announcing the results at the end of it,
we were in this meeting space,
there was a presentation, everything.
And Bill wasn't there because it was his day off.
And they actually said in it, we passed, but barely.
And it's only because of housekeeping.
And housekeeping, this lawyer who had nothing to do
with Bill, at third party, quote unquote,
she's like, yeah, housekeeping and cleanliness saved you.
And we aced housekeeping and like mediocreed everything else,
failed in the F and B area.
And she said housekeeping is the only reason we passed.
And we're sitting there in this meeting
and we're all like, yay.
My boss at the time was just like, nobody tell Bill.
And said that.
And what did I do?
I went and immediately texted.
30 seconds later.
I texted, we passed.
And she said, it's only because of you.
That's amazing.
Oh my God.
Yeah.
I love that.
Yeah, but QA audits are no joke.
And every major brand, they are life and death.
Yeah, I have learned that.
No, thank you.
I don't have to do audits anymore.
So we're gonna end this here.
Ms. B, pleasure to have you back.
It was a blast.
Thank you for having me.
Love having my fellow podcaster here with me.
It was awesome.
Allie, thank you for joining us.
You did great.
I attempted.
For your inaugural podcast.
Oh, thank you.
I would like to actually have you back.
I wanna hear more of the retail stories
and I'm sure everybody else will as well.
I got plenty more, let me tell you.
How could you ever get tired of hearing about stories
of people getting buck wild in a dressing room,
peeing on the floor.
Or taking dumps.
Taking dumps in front of the register, et cetera.
So wild.
That is just the beginning.
Oh my God.
Let me say that.
Well, that's why we want you back.
I will come back.
So thank you for everybody that's listening.
Every single one of you.
It's been very fun.
Across the world.
It's crazy to watch this grow
and all the different people that come
and all the different areas you download.
We really appreciate all of you.
Yeah, so if you know someone that works
in the service industry, works with the public,
has crazy stories to share and thinks that might enjoy this,
please share this with your friends.
We would love the growth.
On that note though, thank you for listening
and we will catch you in two weeks.
Bye.
Goodbye.
Bye.
Thank you.