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Frontier.

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On that note, welcome back to Tales from the Service.

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And don't look at me.

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Have another drink.

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No, that's dang good.

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So welcome back to Tales from the Service industry.

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I'm your host.

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I'm Bill.

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Tonight, we don't have stories.

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We have rants.

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Oh, yes, we do.

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And you're going to hear them from Gwynn, Ms. B.

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And our resident deviant.

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I don't have much of a rant, but I will participate.

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You and I are the peanut gallery tonight.

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We're just going to watch it all unfold.

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Well, I know some individuals in the room

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know parts of the stories.

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I know nothing.

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Good.

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I know that both Gwynn and Ms. B traveled.

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That's about it.

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Yeah, separately.

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Yeah.

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Different instances.

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And we didn't know we happen to take the same airline.

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She's like, you took Frontier?

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I did Frontier.

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And yeah, we figured out we both flew the same airlines.

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And this was after all of the technical difficulties

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of the world getting shut down were solved.

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Long after.

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Yeah, long after.

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So nothing to do with that debacle.

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Just poor quality of service.

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And planes.

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I'm sorry.

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But no weather?

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Nope.

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Nothing to do with that?

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Nope.

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What else could delay travel?

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Well, you're going to find out.

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OK.

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Like the common things I'm trying to think about.

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On that note.

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Buckle up, buttercup.

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I'm in like my roller coaster seat belt.

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So should our seat backs and tray tables

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be in the floor right position?

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Yes.

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Because we about to take off.

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And please keep all arms and hands inside the vehicle

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at all times.

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Ms. B, are you going to get us started?

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I honestly think Ms. Gwynn should do it.

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Because she traveled first.

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Do you want to start it?

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I definitely can.

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OK.

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So you traveled over the holiday weekend, right?

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Leading up to the holiday weekend.

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OK.

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Yeah.

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So very somber backstory.

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One of my associates who is very near and dear to me

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passed away.

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I'm sorry to hear that.

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Very tragic scenario.

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So we were just waiting for the call at any day

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now that they were search and recovery found her body.

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And so it was very.

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Unexpected.

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Extremely unexpected.

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Totally.

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Extremely unexpected.

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My god.

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But finally got that call.

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Booked my flight by like 5 PM, 6 PM.

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No.

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No?

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Like 330.

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Was it that quick?

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Yeah, because your flight was at like 8.

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Oh, that day?

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Yeah.

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Oh, wow.

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Yeah, because the services were the next day.

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Oh, dang.

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Yeah.

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So super fun.

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Holiday weekend.

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So the rates that I was originally

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looking at the week prior was going

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to be like 150 round trip.

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OK.

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Literally $150.

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Cool.

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Yeah.

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So I was already like banking on that.

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Oh, holiday weekend.

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Last night flight.

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Holiday weekend.

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It was like $1,100 on peak.

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Oh.

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I was going to say quadruple.

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Damn.

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That is crazy.

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More than quadruple.

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Mm-hmm.

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There's a comment there for sure.

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Only one, though.

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So I was able to find a flight that

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would fit in my budget, still very expensive.

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That also included a seven hour layover.

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Oh, lord of mercy.

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Overnight, the whole shebang.

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Yeah.

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I was able to get to the airport,

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and I was in my super manic mode where I'm

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friends with anybody and everybody.

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So I made friends with all the bartenders.

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Of course.

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That's the way to do it.

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Bartenders ended up sending me off with like a 12 pack

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onto the flight.

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Love that.

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Amazing.

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Which I didn't realize was illegal at the time.

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I was going to say, is that legal?

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Are they allowed to do that?

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I mean, in my brain, they serve alcohol on a plane.

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But like, that is not attached to the bar,

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which is an establishment at the airport, which

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only should be serving.

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Like, if you get a can of beer, they have to open it.

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I was about to say, I think you're allowed to purchase it.

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And if you don't open it, you can have it on the plane,

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but you can't open it.

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Correct.

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Oh, OK.

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Yeah.

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I learned this.

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No, you're right.

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I learned this.

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That's hilarious.

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So anyways, I get on the plane super manic

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because I'm so freaking stressed out.

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Couldn't wait to have one of these beers.

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Long story short, made friends with everybody in our row.

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That's awesome.

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Apparently, the entire flight, they

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were making announcements, but we

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couldn't hear them because we were being very loud.

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And the final warning before landing,

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they were saying that there were air marshals

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at the gate waiting for us.

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Oh my god.

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For you?

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Anyways, one of the other girls gave me a full set.

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I was complaining that I needed to get my nails done.

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And so she literally just gave me a full set

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right there on the plane.

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Nails?

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Uh-huh, yeah, I needed my nails done.

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So she just gave me a full set right there.

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No, no, actually like acrylic.

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The press on acrylic, but still a full set.

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That's hilarious.

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So much fun energy.

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And then comes the part of my seven hour layover.

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Because at this point, we're all row buddies, row friends.

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I ended up making this friends with a complete stranger,

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which was super fun experience.

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Eventually, the airport shut down.

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Everyone was asleep.

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And she was just like, hey, I don't want to go to sleep.

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You seem safe.

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Can we just hang out and talk and get coffee and drinks

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or whatever?

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And I'll wait until your flight.

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And I'm like, yeah, absolutely, no problem.

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Fast forward, end up on my flight,

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which is from Las Vegas to Utah.

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It was an hour and a half flight.

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I passed out at this point.

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It was like 6 AM when I left Vegas.

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Yeah, because did you take the last flight out of here

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and then the first flight in the morning in Vegas?

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I didn't sleep that entire time.

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And it was like adrenaline overload, pick a thing.

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So apparently, I passed out in my seat.

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And I didn't realize until we landed

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and I was debarking the plane that the man that I sat next to

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was following me.

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That's creepy.

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Got off the plane.

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And he's like, hey, where are you going?

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I'm out of your damn business.

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I'm going to go to Uber.

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And he's like, oh, let me make sure that you get there, OK?

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And I'm like, no.

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I'm like, I can handle it.

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And he's like, did you know that you were sleeping on me?

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Oh my god.

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And I'm like, no, I'm sorry for that.

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And he's like, can I tell you about all the things

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that I would like to do to you?

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What?

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Complete stranger.

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Apparently, he works for our company.

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You're lying.

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He was bragging about it on his way of taking me

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to ground transportation.

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I'm like, oh, really, what hotel?

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What's your position?

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Did you look him up?

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Oh, yeah.

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But it was literally like, OK, get to ground transportation.

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And I'm literally calling anybody that he can on the phone

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just to get away from this guy.

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Nobody's answering because it's still so early in the morning.

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And I'm just trying to avoid, avoid, avoid.

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And then he's like, oh, I can take you back.

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I can do this.

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Oh, hell no.

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Why don't we just go get some margaritas right now?

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And I'm just, bleh.

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And so literally, I pulled up the Uber app.

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And there was an Uber right in front of me.

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I could see the vehicle.

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You're like, bye.

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It was the Premium X.

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And you're like, bye now.

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Request.

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He barely approved it.

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And I just opened the door.

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$90 Uber later.

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Oh.

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Hotel experience was amazing.

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Early check-in.

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They gave me a little package in the room.

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They gave me so much stuff.

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It was such a beautiful experience.

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I ended up sending the GM a whole note and everything.

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It was really nice.

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But the flight back was the nightmare.

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There's more?

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Yes, well, I mean, because that wasn't a whole lot of F

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frontier.

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You're right.

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That was, OK, you're right.

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Being manic and just having good energy.

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And let's just get to our destination.

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Fairly good experience versus what's to come.

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The rebel breaking the law.

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You don't know me, do you?

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The flight back is where it got tragic.

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So my check-in experience, he did not

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give me a boarding pass.

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And I asked him for a boarding pass

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because I had to check the bag.

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And that's what the lady did for me.

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She didn't even have to ask.

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She just gave me my boarding pass.

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I'm like, cool.

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Thank you.

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This time, I didn't get a boarding pass.

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And I was like, it's kind of weird.

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And so I asked him, can I have a boarding pass?

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He's like, no, you can have it on the app.

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And I'm like, OK, well, I would like a printed one

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because I don't have the app downloaded.

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And he's like, well, you should really download the app.

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It's better anyways, which we both know now.

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The app is trash.

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Trash.

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00:08:09,120 --> 00:08:11,920
And if someone asks, like, just do it.

279
00:08:11,920 --> 00:08:12,440
Yeah.

280
00:08:12,440 --> 00:08:12,960
Yeah.

281
00:08:12,960 --> 00:08:13,480
Just do it.

282
00:08:13,480 --> 00:08:16,560
Like I know for other airlines, if you do the kiosk check-in,

283
00:08:16,560 --> 00:08:19,160
it says, would you like a printed boarding pass?

284
00:08:19,160 --> 00:08:20,880
Like, it gives you the option.

285
00:08:20,880 --> 00:08:24,800
If a machine can ask me my preference,

286
00:08:24,800 --> 00:08:27,200
I expect the human element, you'd think.

287
00:08:27,200 --> 00:08:29,880
Or if it was having issues, hey, sorry, our printer's broken.

288
00:08:29,880 --> 00:08:30,520
Lie to me.

289
00:08:30,520 --> 00:08:31,020
Lie.

290
00:08:31,020 --> 00:08:31,520
Yeah.

291
00:08:31,520 --> 00:08:32,040
Yeah.

292
00:08:32,040 --> 00:08:32,800
Just lie to me.

293
00:08:32,800 --> 00:08:34,720
Hey, I'm out of boarding pass paper.

294
00:08:34,720 --> 00:08:35,280
Whatever.

295
00:08:35,280 --> 00:08:36,080
Pick a thing.

296
00:08:36,080 --> 00:08:38,280
So then I'm like fumbling through the app, which

297
00:08:38,280 --> 00:08:40,480
is taking way too long to download.

298
00:08:40,480 --> 00:08:43,200
And then it's not linking my profiles.

299
00:08:43,200 --> 00:08:45,120
And then finally, I get it.

300
00:08:45,120 --> 00:08:47,320
I did not have a seat assignment on there.

301
00:08:47,320 --> 00:08:47,840
Oh.

302
00:08:47,840 --> 00:08:50,440
What's that like?

303
00:08:50,440 --> 00:08:52,040
Panicking, panicking, panicking.

304
00:08:52,040 --> 00:08:53,480
Finally get the seat assignment.

305
00:08:53,480 --> 00:08:54,920
That leg wasn't too bad.

306
00:08:54,920 --> 00:08:56,600
But going from Vegas.

307
00:08:56,600 --> 00:08:58,640
And that's like the last, last, last leg of the trip.

308
00:08:58,640 --> 00:09:00,760
You're almost about to be home.

309
00:09:00,760 --> 00:09:03,200
All you have to do is like sit on that flight, drive home.

310
00:09:03,200 --> 00:09:04,000
30 minute flight.

311
00:09:04,000 --> 00:09:04,560
Like, that's it.

312
00:09:04,560 --> 00:09:05,720
That's all you have to do.

313
00:09:05,720 --> 00:09:09,040
Three hour flight delay after being boarded onto the plane.

314
00:09:09,040 --> 00:09:09,960
No.

315
00:09:09,960 --> 00:09:11,680
That's the worst.

316
00:09:11,680 --> 00:09:13,120
Sitting on the tarmac.

317
00:09:13,120 --> 00:09:14,560
No air conditioning.

318
00:09:14,560 --> 00:09:15,600
Oh, in Vegas.

319
00:09:15,600 --> 00:09:16,800
In Vegas.

320
00:09:16,800 --> 00:09:18,400
You're cooking. During the heat wave.

321
00:09:18,400 --> 00:09:18,640
Yeah.

322
00:09:18,640 --> 00:09:19,320
Horrendous.

323
00:09:19,320 --> 00:09:21,120
And then the flight attendants are giving you

324
00:09:21,120 --> 00:09:22,760
the most horrific updates.

325
00:09:22,760 --> 00:09:24,160
Typically, it's like, oh, you know,

326
00:09:24,160 --> 00:09:25,280
there's just a maintenance thing.

327
00:09:25,280 --> 00:09:27,160
We're just waiting on maintenance to set in the other.

328
00:09:27,160 --> 00:09:27,640
No.

329
00:09:27,640 --> 00:09:28,600
They were specific.

330
00:09:28,600 --> 00:09:32,560
We are waiting for a nut to be bolted to the engine.

331
00:09:32,560 --> 00:09:33,680
To the engine?

332
00:09:33,680 --> 00:09:35,920
And after the first hour, you're like,

333
00:09:35,920 --> 00:09:39,120
a nut does not seem like the problem.

334
00:09:39,120 --> 00:09:40,760
And so after like the second hour,

335
00:09:40,760 --> 00:09:43,800
people are getting rowdy because everyone's hot.

336
00:09:43,800 --> 00:09:45,440
And then everyone starts complaining.

337
00:09:45,440 --> 00:09:47,560
And then this person that was complaining behind me

338
00:09:47,560 --> 00:09:49,600
to my left started complaining to that person.

339
00:09:49,600 --> 00:09:51,760
And then before you know it, everybody's just starting

340
00:09:51,760 --> 00:09:53,840
to get feisty.

341
00:09:53,840 --> 00:09:55,960
But I hear this a lot on planes.

342
00:09:55,960 --> 00:09:57,440
Delays on the tarmac.

343
00:09:57,440 --> 00:09:58,240
No AC.

344
00:09:58,240 --> 00:09:59,480
Can we figure this out?

345
00:09:59,480 --> 00:10:00,520
Can we turn the air on?

346
00:10:00,520 --> 00:10:02,440
I was going to say if the engines aren't working,

347
00:10:02,440 --> 00:10:04,360
then no, you can't have air conditioning.

348
00:10:04,360 --> 00:10:05,640
But get the people.

349
00:10:05,640 --> 00:10:07,760
Why can't we just get the people back off the plane?

350
00:10:07,760 --> 00:10:10,960
So I did learn and fact check me on this.

351
00:10:10,960 --> 00:10:14,040
But I did understand that if you are on the plane

352
00:10:14,040 --> 00:10:17,640
for X number of hours, they do have to reopen the doors.

353
00:10:17,640 --> 00:10:19,640
That's like a new law thing that they did.

354
00:10:19,640 --> 00:10:20,600
And they did this.

355
00:10:20,600 --> 00:10:21,720
Fully support that.

356
00:10:21,720 --> 00:10:23,360
They reopened the doors.

357
00:10:23,360 --> 00:10:25,480
People started getting off on their own.

358
00:10:25,480 --> 00:10:27,640
So then the flight attendants start going row by row

359
00:10:27,640 --> 00:10:28,480
from the first row.

360
00:10:28,480 --> 00:10:30,840
And they're like, hey, would you like to leave the plane?

361
00:10:30,840 --> 00:10:31,960
Here's our next flight.

362
00:10:31,960 --> 00:10:34,080
And so they just start going through the roads that way.

363
00:10:34,080 --> 00:10:34,880
Oh, next flight.

364
00:10:34,880 --> 00:10:35,400
Uh-huh.

365
00:10:35,400 --> 00:10:37,920
Oh, so they weren't going to let people back on the airplane?

366
00:10:37,920 --> 00:10:38,720
I don't know.

367
00:10:38,720 --> 00:10:39,440
Isn't that the question?

368
00:10:39,440 --> 00:10:40,680
Is that a thing of like, no, we've already

369
00:10:40,680 --> 00:10:41,840
scanned your boarding pass.

370
00:10:41,840 --> 00:10:42,920
Like, you're done.

371
00:10:42,920 --> 00:10:43,840
I don't know.

372
00:10:43,840 --> 00:10:44,920
We're not in the airline industry.

373
00:10:44,920 --> 00:10:46,280
We need an airline professional.

374
00:10:46,280 --> 00:10:47,240
We do.

375
00:10:47,240 --> 00:10:49,360
If anyone listening wants to be a guest on the DLT,

376
00:10:49,360 --> 00:10:49,960
we'll send you a podcast.

377
00:10:49,960 --> 00:10:50,280
Oh, you know what?

378
00:10:50,280 --> 00:10:51,160
That would be great.

379
00:10:51,160 --> 00:10:53,160
Please provide your feedback to our experiences.

380
00:10:53,160 --> 00:10:53,800
Let us know.

381
00:10:53,800 --> 00:10:58,880
But if you work for Frontier, you might get egged.

382
00:10:58,880 --> 00:11:03,200
Or if you work at Frontier but absolutely hate your job,

383
00:11:03,200 --> 00:11:04,360
give us a call.

384
00:11:04,360 --> 00:11:05,320
Come sit next to Liz.

385
00:11:05,320 --> 00:11:06,360
She wants to talk to you.

386
00:11:06,360 --> 00:11:07,040
Yeah.

387
00:11:07,040 --> 00:11:09,440
We're fully anonymous.

388
00:11:09,440 --> 00:11:12,560
So the guy behind me starts losing his crap

389
00:11:12,560 --> 00:11:14,640
and pulls the flight attendant over.

390
00:11:14,640 --> 00:11:16,200
And he's like, why aren't you taking

391
00:11:16,200 --> 00:11:18,800
priority of the people that have connecting flights?

392
00:11:18,800 --> 00:11:19,440
Yeah.

393
00:11:19,440 --> 00:11:20,920
100% valid.

394
00:11:20,920 --> 00:11:22,400
So then this guy is behind me, right?

395
00:11:22,400 --> 00:11:23,640
And he pulled over the flight attendant.

396
00:11:23,640 --> 00:11:25,440
And I'm just listening to the conversation.

397
00:11:25,440 --> 00:11:26,560
This guy's pissed.

398
00:11:26,560 --> 00:11:28,440
The flight attendant is like, oh, yeah, well,

399
00:11:28,440 --> 00:11:30,400
we don't have any more flights for today

400
00:11:30,400 --> 00:11:31,840
because they're all booked now.

401
00:11:31,840 --> 00:11:32,240
Oh my god.

402
00:11:32,240 --> 00:11:34,280
And he's like, we can get you out tomorrow morning.

403
00:11:34,280 --> 00:11:35,760
And he's like, well, that sucks.

404
00:11:35,760 --> 00:11:37,160
But OK, give me my hotel room.

405
00:11:37,160 --> 00:11:38,240
Like, where am I going to stay?

406
00:11:38,240 --> 00:11:38,880
What am I going to do?

407
00:11:38,880 --> 00:11:39,440
This, that, and the other.

408
00:11:39,440 --> 00:11:41,240
And he's like, yeah, we don't do that.

409
00:11:41,240 --> 00:11:43,440
So then they're just bickering back and forth.

410
00:11:43,440 --> 00:11:45,280
And at this point, I'm texting everybody

411
00:11:45,280 --> 00:11:50,080
that is anticipating me as of three hours ago.

412
00:11:50,080 --> 00:11:51,160
So fast forward again.

413
00:11:51,160 --> 00:11:51,920
Engine starts.

414
00:11:51,920 --> 00:11:54,200
They signed off on the nuts or whatever.

415
00:11:54,200 --> 00:11:55,920
Start pulling back from the gate.

416
00:11:55,920 --> 00:11:58,400
And then immediately, everything shuts off.

417
00:11:58,400 --> 00:11:59,560
And we just stop moving.

418
00:11:59,560 --> 00:12:01,240
The pilot comes on the announcement.

419
00:12:01,240 --> 00:12:03,320
And he's like, we need 10 volunteers

420
00:12:03,320 --> 00:12:05,840
because we need to shift the weight on the plane

421
00:12:05,840 --> 00:12:08,840
because they had emptied out the front half of the plane

422
00:12:08,840 --> 00:12:10,280
at that point.

423
00:12:10,280 --> 00:12:12,200
So then at this point, all these people

424
00:12:12,200 --> 00:12:13,320
just start getting up.

425
00:12:13,320 --> 00:12:14,600
And then it's anarchy.

426
00:12:14,600 --> 00:12:16,320
People just start getting up and sitting wherever

427
00:12:16,320 --> 00:12:17,160
the heck they want.

428
00:12:17,160 --> 00:12:19,520
But why wouldn't they say, press your call button

429
00:12:19,520 --> 00:12:21,040
if you would like to volunteer?

430
00:12:21,040 --> 00:12:21,920
Because it's anarchy.

431
00:12:21,920 --> 00:12:24,080
And then the flight attendants can be like, OK,

432
00:12:24,080 --> 00:12:25,400
you in this seat, go.

433
00:12:25,400 --> 00:12:26,320
Because it's anarchy.

434
00:12:26,320 --> 00:12:27,520
There's too much logic.

435
00:12:27,520 --> 00:12:28,680
And it's frontier, I guess.

436
00:12:28,680 --> 00:12:30,200
It's frontier.

437
00:12:30,200 --> 00:12:31,560
It was just all that.

438
00:12:31,560 --> 00:12:34,040
They had to reassign seats multiple different times

439
00:12:34,040 --> 00:12:35,880
because the amount of people from the back that

440
00:12:35,880 --> 00:12:37,560
redistributed themselves to the front.

441
00:12:37,560 --> 00:12:40,160
Well, now the front is too overloaded.

442
00:12:40,160 --> 00:12:41,400
Oh my god.

443
00:12:41,400 --> 00:12:42,760
The organization.

444
00:12:42,760 --> 00:12:45,200
So then finally, we're getting ready to take off.

445
00:12:45,200 --> 00:12:48,040
And you feel yourself getting into the air.

446
00:12:48,040 --> 00:12:52,200
A horrible, horrible noise came from my right.

447
00:12:52,200 --> 00:12:54,480
I was over the right wing, which happened

448
00:12:54,480 --> 00:12:57,240
to be the one that they were working on the engine on.

449
00:12:57,240 --> 00:12:59,720
And we stayed on this plane.

450
00:12:59,720 --> 00:13:00,800
I just wanted to go home.

451
00:13:00,800 --> 00:13:01,880
I don't care.

452
00:13:01,880 --> 00:13:02,640
I don't care.

453
00:13:02,640 --> 00:13:04,560
Either take me out or take me home.

454
00:13:04,560 --> 00:13:06,040
It's just one of the two.

455
00:13:06,040 --> 00:13:06,800
Oh my god.

456
00:13:06,800 --> 00:13:07,800
The plane.

457
00:13:07,800 --> 00:13:10,320
This pilot was doing aerial gymnastics.

458
00:13:10,320 --> 00:13:12,320
Left, right, left, right.

459
00:13:12,320 --> 00:13:13,400
People started screaming.

460
00:13:13,400 --> 00:13:14,720
Lights were going on and off.

461
00:13:14,720 --> 00:13:15,220
No.

462
00:13:15,220 --> 00:13:15,720
Yes.

463
00:13:15,720 --> 00:13:16,220
No.

464
00:13:16,220 --> 00:13:17,920
This little girl was next to me.

465
00:13:17,920 --> 00:13:20,800
And she was probably like maybe eight or nine.

466
00:13:20,800 --> 00:13:22,840
And she just grabbed onto her mom

467
00:13:22,840 --> 00:13:25,520
and just started screaming and crying.

468
00:13:25,520 --> 00:13:27,200
I started silent crying.

469
00:13:27,200 --> 00:13:29,200
But then I'm like, just focus on your book.

470
00:13:29,200 --> 00:13:30,880
And it's the murder scene in my book.

471
00:13:30,880 --> 00:13:32,880
Focus on the book.

472
00:13:32,880 --> 00:13:33,840
Focus on the book.

473
00:13:33,840 --> 00:13:35,240
Because what else am I going to do?

474
00:13:35,240 --> 00:13:36,320
That's all you can do.

475
00:13:36,320 --> 00:13:38,280
And then the flight attendant comes on.

476
00:13:38,280 --> 00:13:39,760
And as she starts talking.

477
00:13:39,760 --> 00:13:42,880
OK, maybe in that moment, try and join the mile high club.

478
00:13:42,880 --> 00:13:44,120
Why is that where my mind goes?

479
00:13:44,120 --> 00:13:46,120
I was saying, let's find a parachute.

480
00:13:46,120 --> 00:13:47,960
Why is he telling my mind to go?

481
00:13:47,960 --> 00:13:50,360
Your seat can be used as a flotation device.

482
00:13:50,360 --> 00:13:53,240
I was fully anticipating the oxygen mass to drop.

483
00:13:53,240 --> 00:13:54,880
And then the flight attendant comes on.

484
00:13:54,880 --> 00:13:57,360
And she's talking about emergency.

485
00:13:57,360 --> 00:14:00,680
And then you hear a different flight attendant behind her.

486
00:14:00,680 --> 00:14:02,140
And she stops talking on the radio.

487
00:14:02,140 --> 00:14:03,880
But you can hear him and was like,

488
00:14:03,880 --> 00:14:06,400
don't say anything until we know for sure.

489
00:14:06,400 --> 00:14:07,360
Oh my god.

490
00:14:07,360 --> 00:14:08,800
I'd be pulling that safety booklet

491
00:14:08,800 --> 00:14:10,640
and being like, OK, where do I need to know?

492
00:14:10,640 --> 00:14:11,480
Study up.

493
00:14:11,480 --> 00:14:12,600
Study up.

494
00:14:12,600 --> 00:14:13,480
Come on, dude.

495
00:14:13,480 --> 00:14:16,440
It's colored on and torn and folded.

496
00:14:16,440 --> 00:14:19,360
And it's bent in so many different directions.

497
00:14:19,360 --> 00:14:21,760
You can't even read it anymore.

498
00:14:21,760 --> 00:14:24,400
My next goal is to be on a plane where there's not a person

499
00:14:24,400 --> 00:14:26,720
in the aisleways showing me how to button things.

500
00:14:26,720 --> 00:14:29,280
I'm going to expend enough that there's someone on a TV.

501
00:14:29,280 --> 00:14:30,600
Oh yeah, Delta.

502
00:14:30,600 --> 00:14:32,960
This is why I prefer Delta.

503
00:14:32,960 --> 00:14:34,040
Oh my god.

504
00:14:34,040 --> 00:14:34,920
Yeah.

505
00:14:34,920 --> 00:14:36,160
Moral of the story.

506
00:14:36,160 --> 00:14:37,600
Delta, JetBlue.

507
00:14:37,600 --> 00:14:38,800
No, I don't like JetBlue.

508
00:14:38,800 --> 00:14:40,040
See, I've flown it once.

509
00:14:40,040 --> 00:14:41,000
It was OK.

510
00:14:41,000 --> 00:14:42,680
Delta is my primary.

511
00:14:42,680 --> 00:14:43,160
All right.

512
00:14:43,160 --> 00:14:44,040
I hate American for different reasons.

513
00:14:44,040 --> 00:14:45,120
I have something to go back to in a minute.

514
00:14:45,120 --> 00:14:45,920
But I want to hear the end of this.

515
00:14:45,920 --> 00:14:46,640
And I'm going to tell you guys.

516
00:14:46,640 --> 00:14:46,960
Oh yeah, no.

517
00:14:46,960 --> 00:14:47,320
I mean, we need to.

518
00:14:47,320 --> 00:14:51,120
An insider tip I heard from someone in the airline industry.

519
00:14:51,120 --> 00:14:52,200
Did they work at Frontier?

520
00:14:52,200 --> 00:14:53,520
No, they definitely don't.

521
00:14:53,520 --> 00:14:54,200
Delta?

522
00:14:54,200 --> 00:14:55,720
OK, then I'll just tell you.

523
00:14:55,720 --> 00:14:58,920
My boss's brother is a pilot for United.

524
00:14:58,920 --> 00:15:01,640
And she's like, well, that's what you get for flying Frontier.

525
00:15:01,640 --> 00:15:02,760
And I'm like, well, what does that mean?

526
00:15:02,760 --> 00:15:04,240
That's where all the newbies start?

527
00:15:04,240 --> 00:15:04,920
No.

528
00:15:04,920 --> 00:15:08,880
So apparently, these budget airlines like Sprint, Frontier,

529
00:15:08,880 --> 00:15:10,360
like any of those budget ones.

530
00:15:10,360 --> 00:15:11,480
Oh, what did I say?

531
00:15:11,480 --> 00:15:12,360
Sprint.

532
00:15:12,360 --> 00:15:13,680
Oh, same thing.

533
00:15:13,680 --> 00:15:16,600
You'll get there faster.

534
00:15:16,600 --> 00:15:18,200
They buy the planes.

535
00:15:18,200 --> 00:15:21,000
They get them brand new, the hottest, newest models.

536
00:15:21,000 --> 00:15:23,160
And when they're done with the plane, it's older.

537
00:15:23,160 --> 00:15:24,840
It's having some mechanical issues.

538
00:15:24,840 --> 00:15:27,720
They sell their planes to the budget airlines.

539
00:15:27,720 --> 00:15:28,600
Re-inferbished.

540
00:15:28,600 --> 00:15:29,520
Yeah, essentially.

541
00:15:29,520 --> 00:15:32,040
But they are the planes that have more mechanical issues,

542
00:15:32,040 --> 00:15:35,720
that break down, that happens on.

543
00:15:35,720 --> 00:15:36,600
That makes sense.

544
00:15:36,600 --> 00:15:38,160
When I talked to someone at the airport,

545
00:15:38,160 --> 00:15:41,520
and part of my story, when I was at TSA for over an hour,

546
00:15:41,520 --> 00:15:43,120
she told me, oh, what airline?

547
00:15:43,120 --> 00:15:44,200
And I told her, I'm like Frontier.

548
00:15:44,200 --> 00:15:45,880
She's like, yeah, that happens a lot.

549
00:15:45,880 --> 00:15:47,000
She's like, I would avoid those.

550
00:15:47,000 --> 00:15:48,080
You get what you pay for.

551
00:15:48,080 --> 00:15:49,280
I'm like, fair enough.

552
00:15:49,280 --> 00:15:50,720
I'm like, gee, thanks.

553
00:15:50,720 --> 00:15:51,240
Sorry.

554
00:15:51,240 --> 00:15:51,800
So I go on.

555
00:15:51,800 --> 00:15:52,760
But yeah, fun fact.

556
00:15:52,760 --> 00:15:53,280
Don't do it.

557
00:15:53,280 --> 00:15:55,360
I mean, I survived.

558
00:15:55,360 --> 00:15:57,680
But yeah, that was just ridiculous.

559
00:15:57,680 --> 00:15:59,080
And just the lack of service.

560
00:15:59,080 --> 00:16:00,600
Honestly, I mean, we were on the phone

561
00:16:00,600 --> 00:16:02,040
when I was departing initially.

562
00:16:02,040 --> 00:16:05,560
And I was OK with it, I think, because of my emotional level.

563
00:16:05,560 --> 00:16:08,040
And for me, it was just more important to just get

564
00:16:08,040 --> 00:16:09,760
to where I needed to go.

565
00:16:09,760 --> 00:16:13,160
And then I was able to smooth over and avoid

566
00:16:13,160 --> 00:16:17,360
all of the passive aggressive and the not great service

567
00:16:17,360 --> 00:16:19,920
that I was already receiving, because that wasn't a priority.

568
00:16:19,920 --> 00:16:22,440
But on the way back, when you're emotionally exhausted,

569
00:16:22,440 --> 00:16:25,760
physically exhausted, you just have a goal in mind.

570
00:16:25,760 --> 00:16:27,480
Everything was annoying.

571
00:16:27,480 --> 00:16:29,360
When you're in these moments and in these situations,

572
00:16:29,360 --> 00:16:31,440
you truly get it, service makes all the difference.

573
00:16:31,440 --> 00:16:31,940
Yes.

574
00:16:31,940 --> 00:16:33,520
Shit goes wrong.

575
00:16:33,520 --> 00:16:34,920
And sometimes bad things happen.

576
00:16:34,920 --> 00:16:37,680
But how they handle it, how they speak to you,

577
00:16:37,680 --> 00:16:40,560
and what they do to recover from it makes all the difference.

578
00:16:40,560 --> 00:16:41,320
It literally does.

579
00:16:41,320 --> 00:16:45,040
Even with some of my situations, somebody just being empathetic

580
00:16:45,040 --> 00:16:46,800
and not acting like I'm an inconvenience

581
00:16:46,800 --> 00:16:49,240
or this happens all the time would go a long way.

582
00:16:49,240 --> 00:16:50,480
Oh, yeah.

583
00:16:50,480 --> 00:16:52,880
It really makes how that didn't happen.

584
00:16:52,880 --> 00:16:56,240
It makes you reflect on what we do on a daily.

585
00:16:56,240 --> 00:16:56,760
Totally.

586
00:16:56,760 --> 00:16:57,280
Right?

587
00:16:57,280 --> 00:17:00,320
My very first general manager, she still scares the crap out

588
00:17:00,320 --> 00:17:01,320
of me.

589
00:17:01,320 --> 00:17:03,280
But I remember her final interview question

590
00:17:03,280 --> 00:17:06,640
with what do you think makes travel so stressful?

591
00:17:06,640 --> 00:17:08,400
Oh, that's a good one.

592
00:17:08,400 --> 00:17:10,360
And it really made me think about it.

593
00:17:10,360 --> 00:17:14,800
But as my career develops and as I'm becoming more of this

594
00:17:14,800 --> 00:17:17,520
career-oriented and service-industried person,

595
00:17:17,520 --> 00:17:18,600
yes, and travel.

596
00:17:18,600 --> 00:17:20,280
You see different hotel experiences.

597
00:17:20,280 --> 00:17:23,200
And you travel with kids or family or different life

598
00:17:23,200 --> 00:17:27,040
experiences, that interview question still resonates with me

599
00:17:27,040 --> 00:17:28,960
because it's always evolving.

600
00:17:28,960 --> 00:17:30,080
You never know.

601
00:17:30,080 --> 00:17:31,720
Travel is just stressful in general.

602
00:17:31,720 --> 00:17:33,240
So I already know my answer to that question.

603
00:17:33,240 --> 00:17:33,960
What would it be?

604
00:17:33,960 --> 00:17:34,880
Unpredictability.

605
00:17:34,880 --> 00:17:35,400
Mm.

606
00:17:35,400 --> 00:17:36,360
That's a good one.

607
00:17:36,360 --> 00:17:37,120
That's a good one.

608
00:17:37,120 --> 00:17:39,480
Not being able to really know what's going to happen.

609
00:17:39,480 --> 00:17:41,440
And it's probably a control thing with me, too.

610
00:17:41,440 --> 00:17:43,280
So I was going to say lack of control.

611
00:17:43,280 --> 00:17:44,000
Yeah.

612
00:17:44,000 --> 00:17:45,640
Just who knows what's going to happen.

613
00:17:45,640 --> 00:17:47,320
Like, am I going to get the room I want?

614
00:17:47,320 --> 00:17:48,360
Am I going to be on the floor?

615
00:17:48,360 --> 00:17:50,000
Am I going to be somewhere next to an elevator

616
00:17:50,000 --> 00:17:50,920
where it keeps my kid up?

617
00:17:50,920 --> 00:17:52,080
Is my flight going to get delayed?

618
00:17:52,080 --> 00:17:53,240
What's going to happen on that flight?

619
00:17:53,240 --> 00:17:54,760
Like, there's so many variables.

620
00:17:54,760 --> 00:17:55,960
There's so many variables.

621
00:17:55,960 --> 00:17:57,560
That can go wrong.

622
00:17:57,560 --> 00:17:59,520
That's, for me, probably the most stressful.

623
00:17:59,520 --> 00:18:03,240
My original answer was the timeline.

624
00:18:03,240 --> 00:18:04,960
Like, constantly against the clock.

625
00:18:04,960 --> 00:18:06,720
It's like, OK, I need to leave by this time.

626
00:18:06,720 --> 00:18:08,120
I need to arrive by this time.

627
00:18:08,120 --> 00:18:09,480
I need to board by this time.

628
00:18:09,480 --> 00:18:10,800
I need to depart by this time.

629
00:18:10,800 --> 00:18:12,040
I need to do this at this time.

630
00:18:12,040 --> 00:18:14,800
For me, like, time is always a stressor in my brain.

631
00:18:14,800 --> 00:18:17,120
But I like the unpredictability as well.

632
00:18:17,120 --> 00:18:17,960
That's a good one.

633
00:18:17,960 --> 00:18:19,080
Will, what would you say?

634
00:18:19,080 --> 00:18:20,520
I would say lack of understanding.

635
00:18:20,520 --> 00:18:21,520
Liz, what's you?

636
00:18:21,520 --> 00:18:23,200
What's what's you?

637
00:18:23,200 --> 00:18:23,880
What's you?

638
00:18:23,880 --> 00:18:24,960
What's you?

639
00:18:24,960 --> 00:18:26,160
What is your?

640
00:18:26,160 --> 00:18:27,720
Like, lack of control.

641
00:18:27,720 --> 00:18:28,480
We're the same.

642
00:18:28,480 --> 00:18:29,000
Yeah.

643
00:18:29,000 --> 00:18:29,920
Control freaks over here.

644
00:18:29,920 --> 00:18:32,160
And I think that with Bill, like, the lack of knowledge.

645
00:18:32,160 --> 00:18:34,560
Like, for us, we, like, I understand private clubs,

646
00:18:34,560 --> 00:18:35,920
like, through and through.

647
00:18:35,920 --> 00:18:39,000
Y'all understand hotels pretty much,

648
00:18:39,000 --> 00:18:43,440
let's just call it 90% of the departments, pretty damn well.

649
00:18:43,440 --> 00:18:45,600
We don't know airports.

650
00:18:45,600 --> 00:18:47,240
We don't know airplanes.

651
00:18:47,240 --> 00:18:47,880
We don't know.

652
00:18:47,880 --> 00:18:49,200
It's a similar concept, though.

653
00:18:49,200 --> 00:18:49,720
Right.

654
00:18:49,720 --> 00:18:52,360
But like, someone who is, say, a doctor,

655
00:18:52,360 --> 00:18:54,240
they're not going to walk into a hotel

656
00:18:54,240 --> 00:18:56,040
and, like, know what they're doing.

657
00:18:56,040 --> 00:18:58,080
You know, they're not going to know, like, how to check

658
00:18:58,080 --> 00:18:59,080
someone in, let's say.

659
00:18:59,080 --> 00:19:01,120
But the people you are interested in your travel

660
00:19:01,120 --> 00:19:03,560
are supposed to be 100% knowledgeable.

661
00:19:03,560 --> 00:19:06,280
And sometimes it's either lack of knowledge,

662
00:19:06,280 --> 00:19:10,960
lack of communication, or avoiding being honest

663
00:19:10,960 --> 00:19:11,840
to not scare.

664
00:19:11,840 --> 00:19:14,000
Or lack of forking empathy.

665
00:19:14,000 --> 00:19:18,000
No, my issue is too much information.

666
00:19:18,000 --> 00:19:20,560
Like, that was honestly, like, coming back.

667
00:19:20,560 --> 00:19:22,800
I've been in a lot of situations where they leave you

668
00:19:22,800 --> 00:19:25,280
in the dark on flights, you know, where it's like,

669
00:19:25,280 --> 00:19:26,520
that's just a maintenance issue.

670
00:19:26,520 --> 00:19:28,000
Oh, we're going to defrost the plane.

671
00:19:28,000 --> 00:19:30,600
You know, it's like, for me, the knowledge of,

672
00:19:30,600 --> 00:19:33,560
we're just waiting for a couple of nuts for the engine.

673
00:19:33,560 --> 00:19:34,600
And then you hear.

674
00:19:34,600 --> 00:19:36,040
I hear engine problems.

675
00:19:36,040 --> 00:19:39,200
What I am interpreting as engine problems, you know?

676
00:19:39,200 --> 00:19:41,160
And then, like, the flight's going wonky.

677
00:19:41,160 --> 00:19:44,480
And then the flight attendant starts to say, emergency.

678
00:19:44,480 --> 00:19:46,080
And then you hear in the background,

679
00:19:46,080 --> 00:19:48,240
because they didn't turn off the frigging radio,

680
00:19:48,240 --> 00:19:50,040
don't say anything until we know.

681
00:19:50,040 --> 00:19:52,160
Like, that's too much information.

682
00:19:52,160 --> 00:19:54,360
So that's the opposite point of oversharing.

683
00:19:54,360 --> 00:19:54,640
Yeah.

684
00:19:54,640 --> 00:19:56,720
Which is something I think we can all

685
00:19:56,720 --> 00:19:58,120
talk to our associates about.

686
00:19:58,120 --> 00:19:59,080
Oh, 100%.

687
00:19:59,080 --> 00:20:01,840
Less is more, but not necessarily

688
00:20:01,840 --> 00:20:04,160
to the point where you leave them in the dark either.

689
00:20:04,160 --> 00:20:07,320
I have to tell these associates that all the time.

690
00:20:07,320 --> 00:20:09,880
Maybe don't tell them exactly what happened in that room

691
00:20:09,880 --> 00:20:12,240
the last time, the reason it's taking so long to clean.

692
00:20:12,240 --> 00:20:12,760
Yeah.

693
00:20:12,760 --> 00:20:15,280
Oh, my gosh.

694
00:20:15,280 --> 00:20:17,400
Like that room at the hotel that we worked at,

695
00:20:17,400 --> 00:20:19,240
that the women got into the fight,

696
00:20:19,240 --> 00:20:22,240
and the woman smashed the champagne bottle

697
00:20:22,240 --> 00:20:23,760
across the head of the other woman.

698
00:20:23,760 --> 00:20:25,160
You know, maybe don't tell the guest that.

699
00:20:25,160 --> 00:20:26,880
And then, oh, we're trying to get the blood out

700
00:20:26,880 --> 00:20:28,320
of the carpet right now.

701
00:20:28,320 --> 00:20:29,880
But what do you do when you obviously

702
00:20:29,880 --> 00:20:33,200
had a code brown in a pool, and then people come up and ask,

703
00:20:33,200 --> 00:20:35,640
why is the pool closed on a Saturday at 2 o'clock?

704
00:20:35,640 --> 00:20:37,440
OK, but to me, that makes sense sharing that.

705
00:20:37,440 --> 00:20:39,600
Chemical imbalance.

706
00:20:39,600 --> 00:20:42,640
So yeah, my employees were kind of telling people, like,

707
00:20:42,640 --> 00:20:45,200
yeah, we had a code brown.

708
00:20:45,200 --> 00:20:46,320
It'll be open at this time.

709
00:20:46,320 --> 00:20:47,360
Did they say code brown?

710
00:20:47,360 --> 00:20:48,720
Yeah, oh, for sure.

711
00:20:48,720 --> 00:20:49,560
They're children.

712
00:20:49,560 --> 00:20:54,080
But then I was at our check-in desk at one point,

713
00:20:54,080 --> 00:20:56,240
and I had two associates next to me.

714
00:20:56,240 --> 00:20:58,600
Someone walks up, oh, hi, how are you?

715
00:20:58,600 --> 00:21:00,320
Oh, is the pool closed right now?

716
00:21:00,320 --> 00:21:03,520
I go, yes, but it will reopen at this time.

717
00:21:03,520 --> 00:21:04,040
Da-da-da.

718
00:21:04,040 --> 00:21:05,240
What happened?

719
00:21:05,240 --> 00:21:08,040
I said, we just needed to treat it for a little bit.

720
00:21:08,040 --> 00:21:09,960
But all should be good at this time.

721
00:21:09,960 --> 00:21:11,920
And they were like, oh, OK, sounds good.

722
00:21:11,920 --> 00:21:15,080
And I look at my staff and go, did you hear that?

723
00:21:15,080 --> 00:21:17,040
That someone shat in the pool.

724
00:21:17,040 --> 00:21:18,800
Did you learn something?

725
00:21:18,800 --> 00:21:20,240
I read my audience.

726
00:21:20,240 --> 00:21:22,240
If it was a kid in the pool, and it's

727
00:21:22,240 --> 00:21:25,060
a family that's coming up to me with kids that

728
00:21:25,060 --> 00:21:26,600
are clearly irritated.

729
00:21:26,600 --> 00:21:28,760
Oh, no, some people walk up and be like,

730
00:21:28,760 --> 00:21:30,880
uh-oh, Snickers bar in the pool.

731
00:21:30,880 --> 00:21:32,120
And I'm like, yeah.

732
00:21:32,120 --> 00:21:34,200
Baby room.

733
00:21:34,200 --> 00:21:36,760
What kills me is the families that come up to you,

734
00:21:36,760 --> 00:21:39,880
and they want a full refund, because the sole reason

735
00:21:39,880 --> 00:21:42,280
that they came to your hotel was so that the kids can

736
00:21:42,280 --> 00:21:43,440
use the pool.

737
00:21:43,440 --> 00:21:45,880
That's usually when I tell them straight up, yeah,

738
00:21:45,880 --> 00:21:49,000
it looks like somebody's child had an accident in the pool.

739
00:21:49,000 --> 00:21:50,920
So it's only going to take a couple of hours.

740
00:21:50,920 --> 00:21:53,400
And then they have the mental like, oh.

741
00:21:53,400 --> 00:21:55,040
And they're like, oh.

742
00:21:55,040 --> 00:21:57,840
And go underwater and open your mouth and open your eyes.

743
00:21:57,840 --> 00:22:01,660
No, because what is that one virus

744
00:22:01,660 --> 00:22:03,880
for the hotel in Chicago?

745
00:22:03,880 --> 00:22:06,440
Lou Gehrig's disease or something like that.

746
00:22:06,440 --> 00:22:07,760
Remember that one?

747
00:22:07,760 --> 00:22:08,440
Legionnaires.

748
00:22:08,440 --> 00:22:09,840
That one, Lou Gehrig's.

749
00:22:09,840 --> 00:22:11,240
I don't know who Lou Gehrig's is.

750
00:22:11,240 --> 00:22:13,080
Legionnaires.

751
00:22:13,080 --> 00:22:14,120
What is that?

752
00:22:14,120 --> 00:22:16,600
Oh, it's like, you can tell it better.

753
00:22:16,600 --> 00:22:19,920
It's like it's a virus in the water coming from contamination.

754
00:22:19,920 --> 00:22:20,680
Oh, yeah.

755
00:22:20,680 --> 00:22:21,480
You can drink it.

756
00:22:21,480 --> 00:22:22,520
You just can't breathe it.

757
00:22:22,520 --> 00:22:23,200
Yeah.

758
00:22:23,200 --> 00:22:24,280
So if the bacteria.

759
00:22:24,280 --> 00:22:25,240
What?

760
00:22:25,240 --> 00:22:28,520
If it is in the water source, the problem with it

761
00:22:28,520 --> 00:22:32,320
comes when you take a shower and it becomes steam aerosol.

762
00:22:32,320 --> 00:22:34,080
And then you're breathing it in.

763
00:22:34,080 --> 00:22:36,280
That becomes the problem.

764
00:22:36,280 --> 00:22:38,200
And it becomes like an infection in your lungs?

765
00:22:38,200 --> 00:22:38,840
Yes.

766
00:22:38,840 --> 00:22:39,560
Sounds delicious.

767
00:22:39,560 --> 00:22:40,560
Isn't it like pneumonia?

768
00:22:40,560 --> 00:22:41,640
And it's rough.

769
00:22:41,640 --> 00:22:42,960
That sucks.

770
00:22:42,960 --> 00:22:44,920
Bacteria, viruses, water, it all freaking out.

771
00:22:44,920 --> 00:22:45,880
It can kill you.

772
00:22:45,880 --> 00:22:46,640
Oh, jeez.

773
00:22:46,640 --> 00:22:47,240
On that note.

774
00:22:47,240 --> 00:22:48,120
Like Frontier?

775
00:22:48,120 --> 00:22:49,320
Yeah.

776
00:22:49,320 --> 00:22:50,680
On that note, sorry.

777
00:22:50,680 --> 00:22:53,640
God, that was so scary, man.

778
00:22:53,640 --> 00:22:55,800
I was literally like silent crying.

779
00:22:55,800 --> 00:22:57,680
I wouldn't be silent.

780
00:22:57,680 --> 00:22:58,680
Well, I'm not going to say.

781
00:22:58,680 --> 00:23:01,560
I don't think that's even possible for you.

782
00:23:01,560 --> 00:23:04,480
What the listeners don't realize is you don't even have a microphone.

783
00:23:04,480 --> 00:23:06,080
So true.

784
00:23:06,080 --> 00:23:08,520
You can just hear me from your homes.

785
00:23:08,520 --> 00:23:11,080
That's how loud I am.

786
00:23:11,080 --> 00:23:14,280
No, you're just feeding off of the mic literally across the table.

787
00:23:14,280 --> 00:23:15,120
Yes, that too.

788
00:23:15,120 --> 00:23:15,640
Sometimes.

789
00:23:15,640 --> 00:23:16,160
Feet away.

790
00:23:16,160 --> 00:23:17,200
Sometimes.

791
00:23:17,200 --> 00:23:19,120
I literally, sometimes.

792
00:23:19,120 --> 00:23:22,240
If I laugh, I have to completely turn away from the mic.

793
00:23:22,240 --> 00:23:23,480
Otherwise, I will blow it out.

794
00:23:23,480 --> 00:23:25,200
You do kind of overload sometimes.

795
00:23:25,200 --> 00:23:25,840
I do.

796
00:23:25,840 --> 00:23:28,520
And so I like turn my body and talk over here.

797
00:23:28,520 --> 00:23:31,920
I also like the sound of our laughter away from the mic.

798
00:23:31,920 --> 00:23:32,800
Yes, it's much better.

799
00:23:32,800 --> 00:23:36,360
When listening to the episodes back, I do enjoy that.

800
00:23:36,360 --> 00:23:38,360
Little BTS for our listeners there.

801
00:23:38,360 --> 00:23:40,880
OK, Miss B, y'all want to hear?

802
00:23:40,880 --> 00:23:42,480
You didn't know what that was.

803
00:23:42,480 --> 00:23:44,320
Learned something new today.

804
00:23:44,320 --> 00:23:45,920
She thought it was a Korean boy band.

805
00:23:45,920 --> 00:23:46,720
It's not where I was going.

806
00:23:46,720 --> 00:23:48,400
No, it's actually Korean skincare.

807
00:23:48,400 --> 00:23:48,920
Oh my god.

808
00:23:48,920 --> 00:23:50,400
That's believable.

809
00:23:50,400 --> 00:23:53,720
OK, so Miss B, you have something against Frontier.

810
00:23:53,720 --> 00:23:54,320
I do.

811
00:23:54,320 --> 00:23:55,280
Let's get into it.

812
00:23:55,280 --> 00:23:56,800
I have a full vendetta.

813
00:23:56,800 --> 00:24:01,160
So my experience, I was in Arizona, which

814
00:24:01,160 --> 00:24:03,000
it's maybe a five to six hour drive.

815
00:24:03,000 --> 00:24:04,000
It's not very far.

816
00:24:04,000 --> 00:24:05,920
I drove out with my daughter and my husband.

817
00:24:05,920 --> 00:24:09,000
And my husband had to go back because they had to work super early Monday morning.

818
00:24:09,000 --> 00:24:13,040
So I was going to fly back Monday evening because he left Sunday afternoon.

819
00:24:13,040 --> 00:24:15,480
So my daughter and I, I have a toddler.

820
00:24:15,480 --> 00:24:16,640
We've flown together before.

821
00:24:16,640 --> 00:24:18,160
We've had good experiences.

822
00:24:18,160 --> 00:24:19,560
She's great at traveling.

823
00:24:19,560 --> 00:24:20,080
We rock it.

824
00:24:20,080 --> 00:24:21,280
It's never a drama.

825
00:24:21,280 --> 00:24:25,080
So our flight was for 430 on Monday.

826
00:24:25,080 --> 00:24:27,840
OK, so you get like the morning like with grandma.

827
00:24:27,840 --> 00:24:28,320
Exactly.

828
00:24:28,320 --> 00:24:31,720
We had a birthday breakfast, brunch, and we got to the airport.

829
00:24:31,720 --> 00:24:32,760
Probably played a card game.

830
00:24:32,760 --> 00:24:33,560
Yes, we did.

831
00:24:33,560 --> 00:24:34,280
We played a card game.

832
00:24:34,280 --> 00:24:35,400
Did you go to church again?

833
00:24:35,400 --> 00:24:36,440
No, we went to church Sunday.

834
00:24:36,440 --> 00:24:38,840
So I didn't have to go again Monday.

835
00:24:38,840 --> 00:24:40,680
Once is enough.

836
00:24:40,680 --> 00:24:43,760
With the wind up for the story, you probably should have gone to church Monday, too.

837
00:24:43,760 --> 00:24:44,720
I know.

838
00:24:44,720 --> 00:24:46,240
I needed the extra prayer.

839
00:24:46,240 --> 00:24:47,360
I could have used it.

840
00:24:47,360 --> 00:24:50,120
We get there, you know, two hours ahead of time.

841
00:24:50,120 --> 00:24:52,720
Is this like a fairly small airport?

842
00:24:52,720 --> 00:24:53,240
No.

843
00:24:53,240 --> 00:24:54,120
It's big airport.

844
00:24:54,120 --> 00:24:55,960
Phoenix Airport is huge.

845
00:24:55,960 --> 00:24:57,240
It's not that big.

846
00:24:57,240 --> 00:24:59,240
You don't have to take trains.

847
00:24:59,240 --> 00:25:01,080
But I never had to get on a train.

848
00:25:01,080 --> 00:25:04,200
I'm thinking like Sacramento or Atlanta.

849
00:25:04,200 --> 00:25:08,440
Probably smaller than LAX, but it's definitely bigger than.

850
00:25:08,440 --> 00:25:09,720
It's still an international airport.

851
00:25:09,720 --> 00:25:11,120
Yeah, it's an international airport.

852
00:25:11,120 --> 00:25:12,640
And it's the biggest one in Arizona.

853
00:25:12,640 --> 00:25:17,720
So we get there a good two and a half hours before we get through security.

854
00:25:17,720 --> 00:25:18,920
We buzz through.

855
00:25:18,920 --> 00:25:23,160
We go check on the gate to make sure it's there because I'm neurotic like that.

856
00:25:23,160 --> 00:25:26,520
And I look at the gate and it says delayed for like 30 minutes.

857
00:25:26,520 --> 00:25:27,640
Like, oh, nothing.

858
00:25:27,640 --> 00:25:28,800
OK, no worries.

859
00:25:28,800 --> 00:25:29,520
Easy.

860
00:25:29,520 --> 00:25:30,720
So we go to the bar.

861
00:25:30,720 --> 00:25:33,400
We go and we find these big comfy seats in this corner.

862
00:25:33,400 --> 00:25:34,800
I'm like, oh, I could post up here.

863
00:25:34,800 --> 00:25:36,280
And this is probably my bad.

864
00:25:36,280 --> 00:25:36,800
Oh, no.

865
00:25:36,800 --> 00:25:39,040
I get my daughter, her show on the tablet.

866
00:25:39,040 --> 00:25:40,520
I get my mommy drink.

867
00:25:40,520 --> 00:25:43,000
She gets her juice and I sit there and I read my book.

868
00:25:43,000 --> 00:25:43,960
Life's good, man.

869
00:25:43,960 --> 00:25:45,680
I'm like, OK, this is a good day.

870
00:25:45,680 --> 00:25:47,160
Like airport time, bad.

871
00:25:47,160 --> 00:25:48,440
I kind of dig travel.

872
00:25:48,440 --> 00:25:50,080
Miss me. You did not miss your flight.

873
00:25:50,080 --> 00:25:50,800
No.

874
00:25:50,800 --> 00:25:51,600
Oh, OK.

875
00:25:51,600 --> 00:25:52,400
No.

876
00:25:52,400 --> 00:25:53,880
This is not foreshadowing.

877
00:25:53,880 --> 00:25:55,200
Is that what you were thinking?

878
00:25:55,200 --> 00:25:55,600
Yes.

879
00:25:55,600 --> 00:25:59,600
Like she just posted up and then she went back to the gate and the plane was gone.

880
00:25:59,600 --> 00:26:00,120
My bad.

881
00:26:00,120 --> 00:26:02,480
You're thinking I could post up here all day.

882
00:26:02,480 --> 00:26:03,440
OK.

883
00:26:03,440 --> 00:26:04,720
I'm still foreshadowing.

884
00:26:04,720 --> 00:26:05,720
OK.

885
00:26:05,720 --> 00:26:08,360
So so we're chilling.

886
00:26:08,360 --> 00:26:09,240
We're having a good time.

887
00:26:09,240 --> 00:26:13,240
I have an alarm on my phone for the boarding time because I was reading and she's watching

888
00:26:13,240 --> 00:26:14,840
her show and I can get into a book.

889
00:26:14,840 --> 00:26:15,720
So the alarm goes off.

890
00:26:15,720 --> 00:26:19,760
I'm like, OK, I'll go check to see if they're boarding yet because it was right next to it.

891
00:26:19,760 --> 00:26:21,200
Like the bars right here.

892
00:26:21,200 --> 00:26:22,320
You could throw a rock at it.

893
00:26:22,320 --> 00:26:23,120
For a viewer.

894
00:26:23,120 --> 00:26:24,480
She's pointing behind herself.

895
00:26:24,480 --> 00:26:25,200
Yeah.

896
00:26:25,200 --> 00:26:26,720
Yeah. Like across the room.

897
00:26:26,720 --> 00:26:28,280
Viewers, listeners.

898
00:26:28,280 --> 00:26:29,720
For the viewers.

899
00:26:29,720 --> 00:26:31,160
It's right there.

900
00:26:31,160 --> 00:26:32,440
Keep drinking, Gwen.

901
00:26:32,440 --> 00:26:39,880
Here is also like a travel hack that I use any time I am in an airport, obviously at the bar.

902
00:26:39,880 --> 00:26:44,040
You get a drink and as you're ordering, you say, and then can you bring me my drink and

903
00:26:44,040 --> 00:26:44,920
bring me the check?

904
00:26:44,920 --> 00:26:46,040
Oh, absolutely.

905
00:26:46,040 --> 00:26:47,120
Just in case.

906
00:26:47,120 --> 00:26:48,240
I close up every time.

907
00:26:48,240 --> 00:26:48,760
Close out.

908
00:26:48,760 --> 00:26:51,680
But even if you end up getting a second drink, you say same thing.

909
00:26:51,680 --> 00:26:52,400
Bring me the check.

910
00:26:52,400 --> 00:26:53,440
No. And I did that.

911
00:26:53,440 --> 00:26:53,800
OK.

912
00:26:53,800 --> 00:26:54,200
I was ready.

913
00:26:54,200 --> 00:26:55,560
Because then you're not waiting, delaying.

914
00:26:55,560 --> 00:26:56,360
Where are they?

915
00:26:56,360 --> 00:26:57,000
Oh, my God.

916
00:26:57,000 --> 00:26:58,240
That makes me.

917
00:26:58,240 --> 00:27:01,480
So I'm keeping an eye and I tell my daughter, stay right there.

918
00:27:01,480 --> 00:27:07,640
So I walk right behind us and I look at the board and I'm looking and everyone's just standing around.

919
00:27:07,640 --> 00:27:09,080
And I'm like, are we boarding?

920
00:27:09,080 --> 00:27:10,680
And he's like, no, not right now.

921
00:27:10,680 --> 00:27:11,640
So I'm like, OK.

922
00:27:11,640 --> 00:27:14,920
So we go back and I'm kind of like keeping an eye and ear out.

923
00:27:14,920 --> 00:27:16,680
But then I've just gotten too anxious.

924
00:27:16,680 --> 00:27:18,360
And I'm like, I just have to go sit by the gate.

925
00:27:18,360 --> 00:27:20,520
Like, you have to be part of the crowd standing there.

926
00:27:20,520 --> 00:27:23,480
I can't explain it, but I was just like, they could start boarding at any moment.

927
00:27:23,480 --> 00:27:24,760
I just should be over there.

928
00:27:24,760 --> 00:27:25,880
Then they start making announcements.

929
00:27:25,880 --> 00:27:28,360
They go, it looks like it's going to be another 30 minute delay.

930
00:27:28,360 --> 00:27:29,640
Everyone's like, oh, OK.

931
00:27:29,640 --> 00:27:31,240
So it kept getting 30 minute delay.

932
00:27:31,240 --> 00:27:33,320
30 minute delay, 30 minute delay.

933
00:27:33,320 --> 00:27:35,400
So we're talking like an hour and a half later.

934
00:27:35,400 --> 00:27:38,920
And they delayed it one more time and everyone's starting to get restless.

935
00:27:38,920 --> 00:27:43,080
This first guy who kept saying it was delayed, he was given those empathy statements like,

936
00:27:43,080 --> 00:27:44,920
I know how frustrating this is.

937
00:27:44,920 --> 00:27:47,560
I know, you know, you all guys want to leave right now.

938
00:27:48,120 --> 00:27:51,240
Just want to let you know, the maintenance crew is just working on something.

939
00:27:51,240 --> 00:27:54,520
They're in touch with the pilot, but we are fully planning on taking off and departing

940
00:27:54,520 --> 00:27:55,640
the airport today.

941
00:27:55,640 --> 00:27:58,440
Well, I was like, oh, OK, I feel better.

942
00:27:58,440 --> 00:28:01,880
And then at one point, then finally, after delaying it several times, he got over the

943
00:28:01,880 --> 00:28:04,920
speaker and was like, OK, I know everyone's really frustrated and I sincerely apologize.

944
00:28:04,920 --> 00:28:05,800
You know, settle that.

945
00:28:05,800 --> 00:28:08,600
He's like, in 30 minutes, we will have an answer for you guys.

946
00:28:08,600 --> 00:28:11,640
Why don't you guys go take a walk, go get something to eat, come back in like 30 minutes,

947
00:28:11,640 --> 00:28:13,320
and we'll have more information by then.

948
00:28:13,320 --> 00:28:14,200
I'm like, OK.

949
00:28:14,200 --> 00:28:18,520
So at this point, I think the plane's been delayed like over two hours or maybe two and

950
00:28:18,520 --> 00:28:21,080
a half hours because that didn't count the original 30 minutes.

951
00:28:21,080 --> 00:28:23,480
So it's been over like two and a half hours.

952
00:28:23,480 --> 00:28:25,960
And my daughter and I were like, OK, we need to go for a walk.

953
00:28:25,960 --> 00:28:27,480
So we decided to like go walk the airport.

954
00:28:27,480 --> 00:28:28,680
And we found a playground.

955
00:28:28,680 --> 00:28:29,400
Shut up.

956
00:28:29,400 --> 00:28:31,000
I was like, I had the airplane.

957
00:28:31,000 --> 00:28:31,640
I had the four-door.

958
00:28:31,640 --> 00:28:32,760
And I was like, OK.

959
00:28:32,760 --> 00:28:33,800
That's fun.

960
00:28:33,800 --> 00:28:35,640
She loses it, goes so excited.

961
00:28:35,640 --> 00:28:39,640
She's a fork in toddler, starts going, running and playing and going down the slide.

962
00:28:39,640 --> 00:28:43,880
So like 30-ish minutes, I hear someone on the speaker being like, OK, so we have three

963
00:28:43,880 --> 00:28:44,360
options.

964
00:28:44,360 --> 00:28:46,280
I'm like, oh, sh**.

965
00:28:46,280 --> 00:28:48,920
And so I looked at my daughter and I go, grab your shoes.

966
00:28:48,920 --> 00:28:50,200
And so she gets her little shoes.

967
00:28:50,200 --> 00:28:51,400
We're running through the airport.

968
00:28:51,400 --> 00:28:52,520
We run over to our gate.

969
00:28:52,520 --> 00:28:54,120
And now it's a different person.

970
00:28:54,120 --> 00:28:55,480
Mr. Empathy is gone.

971
00:28:55,480 --> 00:28:58,280
And they're like, OK, you guys have three options if you'd like a refund.

972
00:28:58,280 --> 00:29:00,360
It's not like, whoa, whoa, whoa, whoa, what?

973
00:29:01,000 --> 00:29:02,200
And I was like, I don't want a refund.

974
00:29:02,200 --> 00:29:03,080
I want to go home.

975
00:29:03,080 --> 00:29:04,760
OK, so the first option was a refund.

976
00:29:04,760 --> 00:29:05,880
What was the second one?

977
00:29:05,880 --> 00:29:09,800
The second one was we could rebook a different flight.

978
00:29:09,800 --> 00:29:12,040
The third was to get a credit.

979
00:29:12,040 --> 00:29:14,600
Like it was basically you're not flying today.

980
00:29:15,320 --> 00:29:19,320
And so they told us all at this point, it's 730 at night.

981
00:29:19,320 --> 00:29:20,520
And so it's been a bit.

982
00:29:20,520 --> 00:29:24,440
And they're like, OK, we've rebooked you guys all on the 6 a.m.

983
00:29:24,440 --> 00:29:25,320
flight for tomorrow.

984
00:29:25,320 --> 00:29:27,880
So you guys will just come back tomorrow morning at 3 a.m.

985
00:29:27,880 --> 00:29:32,360
How did they miraculously find an entire flight for you guys to get rebooked on?

986
00:29:32,360 --> 00:29:35,400
And then if you look to your app, we were all rebooked for 6 a.m.

987
00:29:35,400 --> 00:29:38,840
So they knew what was going on and they just waited till everyone was rebooked to like

988
00:29:38,840 --> 00:29:39,560
announce it.

989
00:29:39,560 --> 00:29:41,480
But they had said, like, oh, no, we're planning on flying out.

990
00:29:41,480 --> 00:29:45,480
They're behind that gate just clicking on the computers, rebooking everyone.

991
00:29:45,480 --> 00:29:46,200
Yeah, I get it.

992
00:29:46,200 --> 00:29:47,880
And again, it happens.

993
00:29:47,880 --> 00:29:49,480
Something happened with the plane.

994
00:29:49,480 --> 00:29:50,840
OK, did I like that?

995
00:29:50,840 --> 00:29:52,200
Like having to wait that long.

996
00:29:52,200 --> 00:29:53,880
Did I like having to wait that long?

997
00:29:53,880 --> 00:29:54,360
No.

998
00:29:54,360 --> 00:29:55,640
But it was like, you know what?

999
00:29:55,640 --> 00:29:56,200
Stuff happens.

1000
00:29:56,200 --> 00:29:58,840
But I'm like super irritated because, you know, I've got my toddler.

1001
00:29:58,840 --> 00:30:03,320
We spent all day at the airport and she's going to figure out how to get back home.

1002
00:30:03,320 --> 00:30:04,840
Oh, like besides that.

1003
00:30:04,840 --> 00:30:06,680
And now I'm like, I have a 6 a.m.

1004
00:30:06,680 --> 00:30:07,160
flight.

1005
00:30:07,160 --> 00:30:08,280
It's 830.

1006
00:30:08,280 --> 00:30:09,800
How am I going to get back here at 3 a.m.

1007
00:30:09,800 --> 00:30:10,680
with a toddler?

1008
00:30:10,680 --> 00:30:11,720
And they're still talking with that.

1009
00:30:11,720 --> 00:30:15,960
So they're like, if you don't live in the Phoenix area, go down to the ticketing.

1010
00:30:15,960 --> 00:30:16,360
OK.

1011
00:30:16,360 --> 00:30:20,440
And you guys can get a hotel voucher and a meal voucher.

1012
00:30:20,440 --> 00:30:24,280
And I'm like, OK, because my family, they were all at a casino.

1013
00:30:24,280 --> 00:30:25,000
Yeah.

1014
00:30:25,000 --> 00:30:26,760
They all dropped you off and took off.

1015
00:30:26,760 --> 00:30:27,000
Yeah.

1016
00:30:27,000 --> 00:30:27,960
They were in the slots.

1017
00:30:27,960 --> 00:30:30,440
I was like, you know, maybe I should stay at the hotel right next to the airport if

1018
00:30:30,440 --> 00:30:31,880
I'm going to come back at like 3 a.m.

1019
00:30:31,880 --> 00:30:32,200
Yeah.

1020
00:30:32,200 --> 00:30:34,040
And then so I'm walking down to ticketing.

1021
00:30:34,040 --> 00:30:35,560
I'm stressing like hell.

1022
00:30:35,560 --> 00:30:39,560
And I'm like, how am I going to go home, have my kid get three hours of sleep and drag her

1023
00:30:39,560 --> 00:30:40,120
back to the airport?

1024
00:30:40,120 --> 00:30:40,520
I'm like, you know what?

1025
00:30:40,520 --> 00:30:41,960
This does not work for me.

1026
00:30:41,960 --> 00:30:45,400
So while I'm going down to ticketing, I'm going to call my boss to call out from work

1027
00:30:45,400 --> 00:30:48,200
because I don't have a way to get home tonight and I'm supposed to work in the morning.

1028
00:30:48,200 --> 00:30:49,800
And so we go down to ticketing.

1029
00:30:49,800 --> 00:30:51,320
The line is crazy.

1030
00:30:51,320 --> 00:30:53,560
And the line took at least an hour.

1031
00:30:53,560 --> 00:30:57,400
There was a supervisor coming through and telling us all that like this line is just

1032
00:30:57,400 --> 00:30:59,080
for hotel vouchers.

1033
00:30:59,080 --> 00:31:00,200
It's not for anything else.

1034
00:31:00,200 --> 00:31:00,760
But I stopped her.

1035
00:31:00,760 --> 00:31:04,040
I was like, hey, 6 a.m. really doesn't work for me because he said we have to be back

1036
00:31:04,040 --> 00:31:04,600
at 3.

1037
00:31:04,600 --> 00:31:07,160
And I'm like, I'm a mom traveling alone with a toddler.

1038
00:31:07,160 --> 00:31:09,560
And I'm like, I can't get her back here at 3 a.m.

1039
00:31:09,560 --> 00:31:11,720
By the time we get home, it's going to be 11 o'clock.

1040
00:31:11,720 --> 00:31:12,840
And then she's like, oh, OK.

1041
00:31:12,840 --> 00:31:14,520
She showed me how to rebook for a different flight.

1042
00:31:14,520 --> 00:31:15,320
I'm like, OK.

1043
00:31:15,320 --> 00:31:17,160
And they're like, yeah, stay in the line for the hotel voucher.

1044
00:31:17,160 --> 00:31:17,880
We're like, OK.

1045
00:31:17,880 --> 00:31:22,120
So we're going all through the line and I go up there and they get my information.

1046
00:31:22,120 --> 00:31:23,400
They get my address.

1047
00:31:23,400 --> 00:31:28,680
I was told they were verifying all of our addresses to verify we weren't Phoenix residents.

1048
00:31:28,680 --> 00:31:29,000
Yeah.

1049
00:31:29,000 --> 00:31:31,640
And so, you know, I'm showing them my ID and I'm like, OK.

1050
00:31:31,640 --> 00:31:35,000
And the hotel, I'm like, do you give me a piece of paper or what hotel are we saying

1051
00:31:35,000 --> 00:31:35,320
at?

1052
00:31:35,320 --> 00:31:36,600
And she's like, oh, we don't know.

1053
00:31:36,600 --> 00:31:38,520
Right now, we're just getting all your information.

1054
00:31:38,520 --> 00:31:41,560
And then somebody verifies it to make sure you're a resident and they're going to email

1055
00:31:41,560 --> 00:31:42,920
you your hotel voucher.

1056
00:31:42,920 --> 00:31:44,120
How long is that going to take?

1057
00:31:44,120 --> 00:31:45,640
And I'm like, it's almost eight.

1058
00:31:45,640 --> 00:31:47,320
Like, I need to put my kid to bed.

1059
00:31:47,320 --> 00:31:49,880
She's like, they're not going to process anything until the line is done.

1060
00:31:49,880 --> 00:31:52,040
And I was like, all right, we've been here for hours.

1061
00:31:52,040 --> 00:31:53,160
My kid needs to eat dinner.

1062
00:31:53,160 --> 00:31:56,760
And she's like, oh, yeah, that'll be emailed as well and give me no answers.

1063
00:31:56,760 --> 00:31:59,160
And it was just kind of like shoving me off like next person.

1064
00:31:59,160 --> 00:32:02,440
So I leave the line and we just go sit and wait in the airport.

1065
00:32:02,440 --> 00:32:05,080
And I keep refreshing my email, refreshing my email.

1066
00:32:05,080 --> 00:32:06,040
Nothing's happening.

1067
00:32:06,040 --> 00:32:08,520
I wait till the line's done and then I'm refreshing.

1068
00:32:08,520 --> 00:32:09,880
Still, nothing's happening.

1069
00:32:09,880 --> 00:32:13,240
And I ask someone around me, have you gotten your hotel budget?

1070
00:32:13,240 --> 00:32:14,760
They're like, no, we haven't gotten ours yet.

1071
00:32:14,760 --> 00:32:17,000
We wait at least another 40 minutes.

1072
00:32:17,000 --> 00:32:17,880
Still nothing.

1073
00:32:17,880 --> 00:32:22,200
So I walk over there to there and I say, hey, like, I still haven't got anything to my email.

1074
00:32:22,200 --> 00:32:23,560
She's like, oh, they're working on it.

1075
00:32:23,560 --> 00:32:24,440
You'll get an email.

1076
00:32:24,440 --> 00:32:25,720
It's almost 910.

1077
00:32:25,720 --> 00:32:29,400
They're still doing their call around to figure out where they're going to send you.

1078
00:32:29,400 --> 00:32:30,600
But it's late.

1079
00:32:31,160 --> 00:32:32,920
It's at least 930.

1080
00:32:32,920 --> 00:32:34,360
My kid is done.

1081
00:32:34,360 --> 00:32:35,400
She's exhausted.

1082
00:32:35,400 --> 00:32:36,280
I'm like, you know what?

1083
00:32:36,280 --> 00:32:36,920
F this.

1084
00:32:36,920 --> 00:32:37,800
I can't wait anymore.

1085
00:32:37,800 --> 00:32:39,240
My kid is starving.

1086
00:32:39,240 --> 00:32:41,800
All the food was where the lights take off.

1087
00:32:41,800 --> 00:32:43,400
And when you go down to ticketing, that's the next level.

1088
00:32:43,400 --> 00:32:47,160
You can't go back up and there's no food down there.

1089
00:32:47,160 --> 00:32:49,480
I call my family and they're like, oh my God.

1090
00:32:49,480 --> 00:32:50,840
So they leave the casino.

1091
00:32:50,840 --> 00:32:52,600
And I left one of the best parts out.

1092
00:32:52,600 --> 00:32:56,120
My husband had been sitting there at LAX waiting.

1093
00:32:56,120 --> 00:32:56,920
No.

1094
00:32:56,920 --> 00:32:59,800
Because he worked in LA that day.

1095
00:32:59,800 --> 00:33:02,280
So he was like, I'll just hang out and wait for you.

1096
00:33:02,280 --> 00:33:02,760
Yeah.

1097
00:33:02,760 --> 00:33:05,720
Because our plane was supposed to land around six o'clock.

1098
00:33:05,720 --> 00:33:06,360
After work.

1099
00:33:06,360 --> 00:33:09,800
I planned it strategically so he would get off work and just come pick us up.

1100
00:33:09,800 --> 00:33:13,080
So he has been in LA all day and he even got off a little early.

1101
00:33:13,080 --> 00:33:17,720
So he was sitting at a Starbucks and finally when the plane got canceled, I told him, I'm

1102
00:33:17,720 --> 00:33:19,160
so sorry, but head home.

1103
00:33:19,160 --> 00:33:21,960
And he'd been in LA just sitting by the airport for like four hours.

1104
00:33:21,960 --> 00:33:24,200
So I call my family, they leave the casino.

1105
00:33:24,200 --> 00:33:24,920
They come and get me.

1106
00:33:24,920 --> 00:33:25,720
They're pissed.

1107
00:33:25,720 --> 00:33:26,520
Not at me.

1108
00:33:26,520 --> 00:33:28,760
But they're like, I cannot believe that.

1109
00:33:28,760 --> 00:33:30,040
This is ridiculous.

1110
00:33:30,040 --> 00:33:31,480
And I'm like, I know, I know.

1111
00:33:31,480 --> 00:33:34,120
I was like, we got to drive through a place to get some chicken nuggets for my kid.

1112
00:33:34,120 --> 00:33:34,920
She eats.

1113
00:33:34,920 --> 00:33:35,720
She's exhausted.

1114
00:33:35,720 --> 00:33:36,920
I remember that text.

1115
00:33:36,920 --> 00:33:38,840
I was like, what are you going to feed your kid?

1116
00:33:38,840 --> 00:33:40,200
She's like, chicken nuggets.

1117
00:33:40,200 --> 00:33:42,200
I just need chicken nuggets right now.

1118
00:33:42,200 --> 00:33:43,320
They're easy.

1119
00:33:43,320 --> 00:33:44,120
She eats them.

1120
00:33:44,120 --> 00:33:44,760
She's hungry.

1121
00:33:44,760 --> 00:33:45,560
They're quick.

1122
00:33:45,560 --> 00:33:47,960
We went through the first Wendy's we could find.

1123
00:33:47,960 --> 00:33:49,240
Got her some chicken nuggets.

1124
00:33:49,240 --> 00:33:53,880
She's set and we drive 40 minutes away to my grandmother's place.

1125
00:33:53,880 --> 00:33:55,080
We get straight into the house.

1126
00:33:55,080 --> 00:33:56,840
It's 1030 at night.

1127
00:33:56,840 --> 00:33:58,680
I put her straight to bed.

1128
00:33:58,680 --> 00:33:59,880
I'm exhausted.

1129
00:33:59,880 --> 00:34:03,400
And by the way, you know how my husband had left Sunday afternoon?

1130
00:34:03,400 --> 00:34:05,880
He took her suitcases because I didn't want to bring.

1131
00:34:05,880 --> 00:34:07,480
I didn't want to check a bag.

1132
00:34:07,480 --> 00:34:08,280
Didn't want to check a bag.

1133
00:34:08,280 --> 00:34:11,240
So I brought just enough clothes for one day.

1134
00:34:11,240 --> 00:34:13,800
So all I have left is the clothes I'm wearing.

1135
00:34:13,800 --> 00:34:15,160
I have my grandmother's house.

1136
00:34:15,160 --> 00:34:18,200
I have my grandmother's house, I have to borrow a pair of pajamas from her.

1137
00:34:18,200 --> 00:34:19,320
And I'm doing laundry.

1138
00:34:19,320 --> 00:34:22,200
So you're wearing your grand grandma's PJs?

1139
00:34:22,200 --> 00:34:22,680
Wow.

1140
00:34:22,680 --> 00:34:24,600
If I recall, they were rather comfortable.

1141
00:34:24,600 --> 00:34:27,080
Yeah, can we describe these PJs, please?

1142
00:34:27,080 --> 00:34:30,760
Just like pajama-y sweats, comfy, and just a shirt.

1143
00:34:31,640 --> 00:34:32,600
I was not in a muumuu.

1144
00:34:32,600 --> 00:34:32,920
I'm sorry.

1145
00:34:32,920 --> 00:34:34,680
I'm sorry.

1146
00:34:34,680 --> 00:34:35,640
That's what I was expecting.

1147
00:34:35,640 --> 00:34:36,040
I know.

1148
00:34:36,040 --> 00:34:37,160
The long dress.

1149
00:34:37,160 --> 00:34:37,560
No.

1150
00:34:37,560 --> 00:34:38,200
Like a house dress.

1151
00:34:38,200 --> 00:34:39,320
Giant flower print.

1152
00:34:39,320 --> 00:34:40,120
Like a house dress.

1153
00:34:40,120 --> 00:34:42,440
Listen, that's the fertility dress.

1154
00:34:42,440 --> 00:34:43,000
That's hilarious.

1155
00:34:43,000 --> 00:34:43,880
Of our generation.

1156
00:34:43,880 --> 00:34:44,380
It is.

1157
00:34:44,380 --> 00:34:46,300
No muumuu, unfortunately.

1158
00:34:46,300 --> 00:34:47,820
I apologize to disappoint.

1159
00:34:47,820 --> 00:34:48,460
But so different.

1160
00:34:48,460 --> 00:34:53,660
Or even like some old school flannel pajamas or something you'd buy at Kohl's on sale.

1161
00:34:54,620 --> 00:34:55,180
No.

1162
00:34:55,180 --> 00:34:55,660
Sorry.

1163
00:34:55,660 --> 00:34:57,180
With your Kohl's cash?

1164
00:34:57,180 --> 00:34:57,680
Yeah.

1165
00:34:58,700 --> 00:35:00,380
Of course with your Kohl's cash.

1166
00:35:00,380 --> 00:35:01,660
Gotta love that Kohl's cash.

1167
00:35:01,660 --> 00:35:06,460
That she got by probably birthday presents for her grandchild and great grandchild.

1168
00:35:06,460 --> 00:35:07,100
Probably.

1169
00:35:07,100 --> 00:35:08,940
I have a full story in my head.

1170
00:35:08,940 --> 00:35:09,980
That's so funny.

1171
00:35:09,980 --> 00:35:12,940
Okay, so you're wearing a grandmother's PJs.

1172
00:35:12,940 --> 00:35:13,340
I'm sorry.

1173
00:35:13,340 --> 00:35:14,220
While doing laundry.

1174
00:35:14,220 --> 00:35:14,940
If, no, no, no.

1175
00:35:14,940 --> 00:35:17,980
If this was my situation, wouldn't you just throw it in the dryer with the dryer sheet

1176
00:35:17,980 --> 00:35:20,300
and like freshen up a little bit and then deal with it?

1177
00:35:20,300 --> 00:35:21,740
It just was, it was icky.

1178
00:35:21,740 --> 00:35:23,180
You're spending all day at an airport.

1179
00:35:23,180 --> 00:35:23,820
It's Arizona.

1180
00:35:23,820 --> 00:35:24,460
You're sweating.

1181
00:35:24,460 --> 00:35:25,180
Wait, question.

1182
00:35:25,180 --> 00:35:27,260
This is almost 11 o'clock at night.

1183
00:35:27,260 --> 00:35:29,100
Have you received your email voucher yet?

1184
00:35:29,100 --> 00:35:30,060
Great question.

1185
00:35:30,060 --> 00:35:31,420
I kept refreshing my email.

1186
00:35:31,420 --> 00:35:32,140
Nothing.

1187
00:35:32,140 --> 00:35:34,140
So what were a lot of those people doing?

1188
00:35:34,140 --> 00:35:35,740
Sitting in the airport.

1189
00:35:35,740 --> 00:35:36,460
Sitting.

1190
00:35:36,460 --> 00:35:37,340
Just waiting.

1191
00:35:37,340 --> 00:35:40,940
Might as well just be like Gwen and wait for your 6 a.m flight and take a nap.

1192
00:35:40,940 --> 00:35:41,660
Literally.

1193
00:35:41,660 --> 00:35:43,580
Which is what I'm pretty sure a lot of people had to do.

1194
00:35:43,580 --> 00:35:44,140
Ugh.

1195
00:35:44,140 --> 00:35:46,300
And so I kept refreshing my email.

1196
00:35:46,300 --> 00:35:48,300
This food voucher they promise is going to come through.

1197
00:35:48,300 --> 00:35:50,060
If this hotel voucher they promise is going to come through.

1198
00:35:50,060 --> 00:35:50,620
Nothing.

1199
00:35:50,620 --> 00:35:53,100
And I was like, wow, this is utter bullsh**.

1200
00:35:53,100 --> 00:35:57,180
And so I think I went to sleep around like 12, 30 after I got it into the dryer.

1201
00:35:57,180 --> 00:35:59,100
And then I'm like, okay, I can go to bed.

1202
00:35:59,100 --> 00:36:00,620
What was her child wearing to bed?

1203
00:36:00,620 --> 00:36:01,580
I'm just curious.

1204
00:36:01,580 --> 00:36:02,940
The clothes she had on.

1205
00:36:02,940 --> 00:36:03,420
Yeah.

1206
00:36:03,420 --> 00:36:06,300
I wasn't going to, you know, she was nearly half asleep when we got her out of the car.

1207
00:36:06,300 --> 00:36:10,700
So the next morning, did you rebook your flight that you weren't on the 6 a.m?

1208
00:36:10,700 --> 00:36:10,940
Yeah.

1209
00:36:10,940 --> 00:36:11,980
What flight?

1210
00:36:11,980 --> 00:36:13,020
6 p.m.

1211
00:36:13,020 --> 00:36:13,340
Okay.

1212
00:36:13,340 --> 00:36:15,420
So you still got another like full day.

1213
00:36:15,420 --> 00:36:16,940
This is where the fun starts.

1214
00:36:16,940 --> 00:36:17,580
So.

1215
00:36:17,580 --> 00:36:18,300
More fun.

1216
00:36:18,300 --> 00:36:19,100
You're kidding.

1217
00:36:19,100 --> 00:36:21,420
Wait, the story hasn't really begun yet?

1218
00:36:21,420 --> 00:36:22,540
No, it definitely began.

1219
00:36:22,540 --> 00:36:23,980
It just continues.

1220
00:36:23,980 --> 00:36:25,900
Like it just is a nightmare of nightmares.

1221
00:36:25,900 --> 00:36:31,180
So 6 p.m. the next day, you probably have like you're feeling deja vu.

1222
00:36:31,180 --> 00:36:32,460
You have two of the same day.

1223
00:36:32,460 --> 00:36:36,620
You wake up, you have breakfast, you play a card game, read a little bit of a book.

1224
00:36:37,260 --> 00:36:38,300
It's like Groundhog Day.

1225
00:36:38,300 --> 00:36:38,460
Yeah.

1226
00:36:38,460 --> 00:36:40,060
It literally was like Groundhog Day.

1227
00:36:40,060 --> 00:36:41,580
Like there's a movie about this.

1228
00:36:41,580 --> 00:36:42,300
What movie is it?

1229
00:36:42,300 --> 00:36:45,020
Where you relive this day?

1230
00:36:45,020 --> 00:36:45,520
Stupid.

1231
00:36:50,220 --> 00:36:51,020
We'll cut that.

1232
00:36:51,820 --> 00:36:53,180
No, that's staying.

1233
00:36:53,900 --> 00:36:54,620
That's going to stay.

1234
00:36:56,140 --> 00:36:57,340
I love you and I'm sorry.

1235
00:36:58,780 --> 00:37:00,060
Any hootsies?

1236
00:37:01,420 --> 00:37:06,460
But so yes, we do breakfast, we do cards, but I'm still anxious.

1237
00:37:06,460 --> 00:37:08,860
I was like, what if the same thing happens?

1238
00:37:08,860 --> 00:37:10,460
My boss let me call out once.

1239
00:37:10,460 --> 00:37:12,540
She's going to lose her if I call out again.

1240
00:37:12,540 --> 00:37:15,340
And I'm like, OK, if there's a rent a car and drive.

1241
00:37:15,340 --> 00:37:16,620
So that was my backup plan.

1242
00:37:16,620 --> 00:37:20,780
But then I was told by my family one way rental cars are crazy expensive

1243
00:37:20,780 --> 00:37:21,980
because they want their cars back.

1244
00:37:21,980 --> 00:37:26,060
So we get to the airport three hours early because I am crazy anxious.

1245
00:37:26,060 --> 00:37:28,060
I just need to know for getting on this plane.

1246
00:37:28,060 --> 00:37:31,100
The thing that was freaking me out, too, was I kept checking my boarding pass

1247
00:37:31,100 --> 00:37:32,540
and there was no seat assignment on it.

1248
00:37:32,540 --> 00:37:34,780
And my flight the day prior, I had seat assignments.

1249
00:37:34,780 --> 00:37:38,460
I made sure it was next to my kid and we were like in a good spot.

1250
00:37:38,460 --> 00:37:40,460
She had the window and I was like anxious.

1251
00:37:40,460 --> 00:37:42,140
I was like, they can't separate me from a kid.

1252
00:37:42,140 --> 00:37:43,260
What if they separate from my kid?

1253
00:37:43,260 --> 00:37:44,220
She's going to freak out.

1254
00:37:44,220 --> 00:37:47,100
And Gwen's like, they can't legally separate you from your kid.

1255
00:37:47,100 --> 00:37:49,340
They cannot under 13.

1256
00:37:49,340 --> 00:37:51,100
They cannot have a minor.

1257
00:37:51,100 --> 00:37:54,300
But at this point, they have to find a solution.

1258
00:37:54,300 --> 00:37:55,420
They have to make someone else move.

1259
00:37:55,420 --> 00:37:56,620
I don't trust Frontier.

1260
00:37:57,820 --> 00:38:00,380
They're going to make me sit away from my toddler.

1261
00:38:00,380 --> 00:38:03,420
I get to the airport and I'm like, oh, the line's going to be crazy for security.

1262
00:38:03,420 --> 00:38:04,940
I get there, ghost town.

1263
00:38:04,940 --> 00:38:05,420
No one.

1264
00:38:05,420 --> 00:38:07,020
And I was like, this is amazing.

1265
00:38:07,020 --> 00:38:08,060
This is a good sign.

1266
00:38:08,060 --> 00:38:09,100
Everything's going to be OK.

1267
00:38:09,100 --> 00:38:10,460
Or it's a horrible sign.

1268
00:38:10,460 --> 00:38:12,460
Today is going to go great.

1269
00:38:12,460 --> 00:38:13,340
It's smooth sailing.

1270
00:38:13,340 --> 00:38:16,700
So this is a Tuesday afternoon, early evening.

1271
00:38:16,700 --> 00:38:17,260
Yeah.

1272
00:38:17,260 --> 00:38:18,460
It's like, this is going to be great.

1273
00:38:18,460 --> 00:38:19,580
Yeah.

1274
00:38:19,580 --> 00:38:20,140
Can't see it.

1275
00:38:20,140 --> 00:38:20,940
Can't see it.

1276
00:38:20,940 --> 00:38:22,460
So fly through security.

1277
00:38:22,460 --> 00:38:23,500
It was so empty.

1278
00:38:23,500 --> 00:38:26,460
The TSA people were like arguing whose line I got to go in.

1279
00:38:26,460 --> 00:38:27,180
Come in my line.

1280
00:38:27,180 --> 00:38:28,460
Oh, yeah, they're fighting over you.

1281
00:38:28,460 --> 00:38:28,860
Yeah.

1282
00:38:28,860 --> 00:38:30,300
And I'm like, oh, cool.

1283
00:38:30,300 --> 00:38:31,500
That's awesome.

1284
00:38:31,500 --> 00:38:33,180
But again, there was no line.

1285
00:38:33,180 --> 00:38:34,940
So I had no time to mentally prep.

1286
00:38:34,940 --> 00:38:37,500
Oh, and like empty the kid out of your bag and stuff?

1287
00:38:37,500 --> 00:38:38,780
Ding, ding, ding.

1288
00:38:38,780 --> 00:38:40,380
And so I put our stuff through the scanner.

1289
00:38:40,380 --> 00:38:41,900
And then we come out the other side.

1290
00:38:41,900 --> 00:38:43,020
And do, do, do.

1291
00:38:43,020 --> 00:38:44,140
Something got flagged.

1292
00:38:44,140 --> 00:38:47,100
And I see my kid's little princess backpack.

1293
00:38:47,100 --> 00:38:47,980
And I go over there.

1294
00:38:47,980 --> 00:38:50,020
I'm like, what did I do?

1295
00:38:50,020 --> 00:38:51,140
I'm always joking.

1296
00:38:51,140 --> 00:38:52,620
And I'm like, what did I do?

1297
00:38:52,620 --> 00:38:54,020
He's like, oh, it looks like you forgot

1298
00:38:54,020 --> 00:38:54,860
to empty your water bottle.

1299
00:38:54,860 --> 00:38:55,780
I'm like, oh, my god.

1300
00:38:55,780 --> 00:38:56,780
I'm so sorry.

1301
00:38:56,780 --> 00:38:57,260
Yeah.

1302
00:38:57,260 --> 00:38:58,260
We flew through security.

1303
00:38:58,260 --> 00:39:00,220
I missed the point where you dump out the water bottle.

1304
00:39:00,220 --> 00:39:00,660
I'm so sorry.

1305
00:39:00,660 --> 00:39:01,700
I was like, I can dump it right now.

1306
00:39:01,700 --> 00:39:03,180
He's like, no, we got to test stuff.

1307
00:39:03,180 --> 00:39:04,580
Am I OK?

1308
00:39:04,580 --> 00:39:06,220
And so I'm standing there.

1309
00:39:06,220 --> 00:39:09,020
And he opens up her pink princess water bottle.

1310
00:39:09,020 --> 00:39:12,020
I think you might have gotten her for her birthday.

1311
00:39:12,020 --> 00:39:12,860
Yeah, yeah, yeah.

1312
00:39:12,860 --> 00:39:13,780
I know which one you're talking about.

1313
00:39:13,780 --> 00:39:14,300
Yeah.

1314
00:39:14,300 --> 00:39:16,660
Opens up that pink princess water bottle.

1315
00:39:16,660 --> 00:39:17,860
Takes out a little test strip.

1316
00:39:17,860 --> 00:39:19,660
Sticks it above the water.

1317
00:39:19,660 --> 00:39:21,620
And the test strip turns bright blue.

1318
00:39:21,620 --> 00:39:22,900
And he's like, huh.

1319
00:39:22,900 --> 00:39:24,740
And I'm like, is blue bad?

1320
00:39:24,740 --> 00:39:26,140
And he doesn't say anything.

1321
00:39:26,140 --> 00:39:27,420
But he puts that one down.

1322
00:39:27,420 --> 00:39:28,500
He takes out another strip.

1323
00:39:28,500 --> 00:39:29,180
He does it again.

1324
00:39:29,180 --> 00:39:30,020
Bright blue.

1325
00:39:30,020 --> 00:39:33,620
And he's like, yeah, we're going to need you to step over here.

1326
00:39:33,620 --> 00:39:34,420
And I'm like, what?

1327
00:39:34,420 --> 00:39:35,460
What happened?

1328
00:39:35,460 --> 00:39:37,220
I have to go into this private area.

1329
00:39:37,220 --> 00:39:38,300
We have to move.

1330
00:39:38,300 --> 00:39:39,620
And we have to give him our bags.

1331
00:39:39,620 --> 00:39:42,220
And he's like, unfortunately, it did set off an alarm.

1332
00:39:42,220 --> 00:39:43,940
And I was like, what's in the water?

1333
00:39:43,940 --> 00:39:45,060
This is Arizona tap water.

1334
00:39:45,060 --> 00:39:46,100
This is my grandma's house.

1335
00:39:46,100 --> 00:39:47,020
I was like, there's something wrong with it.

1336
00:39:47,020 --> 00:39:47,820
You should probably tell me.

1337
00:39:47,820 --> 00:39:50,260
We've been drinking it all weekend.

1338
00:39:50,260 --> 00:39:53,100
And he's like, well, this is just protocol, whatever.

1339
00:39:53,100 --> 00:39:55,220
And they take everything out of our backpacks.

1340
00:39:55,220 --> 00:39:57,580
And they're swab testing everything,

1341
00:39:57,580 --> 00:40:00,340
putting it into a machine, swab this, put it into a machine,

1342
00:40:00,340 --> 00:40:01,060
testing everything.

1343
00:40:01,060 --> 00:40:02,380
And I'm like, oh my god.

1344
00:40:02,380 --> 00:40:03,260
You're my kid.

1345
00:40:03,260 --> 00:40:05,380
She's just staring, watching everything go down.

1346
00:40:05,380 --> 00:40:06,860
And the lady has to take me.

1347
00:40:06,860 --> 00:40:08,900
And she's like, I have to search you.

1348
00:40:08,900 --> 00:40:09,980
And she's like, would you like me to take you

1349
00:40:09,980 --> 00:40:10,500
into a separate room?

1350
00:40:10,500 --> 00:40:11,660
And I was like, I don't want to leave my kids.

1351
00:40:11,660 --> 00:40:12,820
So just do it here.

1352
00:40:12,820 --> 00:40:13,580
And I make a joke.

1353
00:40:13,580 --> 00:40:15,500
I said I'd rather there be witnesses.

1354
00:40:15,500 --> 00:40:17,820
Like, I was like, yeah, it's fine.

1355
00:40:17,820 --> 00:40:18,780
But he can watch.

1356
00:40:18,780 --> 00:40:19,700
I'll give you a feel.

1357
00:40:19,700 --> 00:40:21,020
Like, look at you.

1358
00:40:21,020 --> 00:40:23,060
This has never happened to me ever.

1359
00:40:23,060 --> 00:40:24,740
So I'm sitting there like, OK, sure.

1360
00:40:24,740 --> 00:40:26,660
And my kid's sitting there watching, looking traumatized.

1361
00:40:26,660 --> 00:40:30,260
And she starts to cry as this lady's patting me down.

1362
00:40:30,260 --> 00:40:31,580
She starts to cry.

1363
00:40:31,580 --> 00:40:33,260
And I'm like, can she come over here?

1364
00:40:33,260 --> 00:40:33,780
She's freaking out.

1365
00:40:33,780 --> 00:40:35,060
The lady's like, yeah, it's fine.

1366
00:40:35,060 --> 00:40:38,060
My kid runs up and grabs onto my leg.

1367
00:40:38,060 --> 00:40:40,820
I feel like you're hands up getting patted down.

1368
00:40:40,820 --> 00:40:42,420
And you're like, sweetie, come here.

1369
00:40:42,420 --> 00:40:43,460
Be with mommy.

1370
00:40:43,460 --> 00:40:44,980
Literally what's happening.

1371
00:40:44,980 --> 00:40:46,020
My boobs are getting touched.

1372
00:40:46,020 --> 00:40:47,460
My butt's getting touched.

1373
00:40:47,460 --> 00:40:48,820
Everything's getting touched.

1374
00:40:48,820 --> 00:40:50,420
And I'm like, oh, my god.

1375
00:40:50,420 --> 00:40:51,780
And I didn't say this out loud.

1376
00:40:51,780 --> 00:40:52,540
So y'all should be proud of me.

1377
00:40:52,540 --> 00:40:53,420
But I told my husband later.

1378
00:40:53,420 --> 00:40:55,700
I was like, she wasn't even hot enough to be doing this.

1379
00:40:55,700 --> 00:40:57,940
So it was weird.

1380
00:40:57,940 --> 00:41:00,420
Are you sure the picture I received, she had gloves on?

1381
00:41:00,420 --> 00:41:00,920
OK.

1382
00:41:00,920 --> 00:41:01,420
I don't know.

1383
00:41:01,420 --> 00:41:02,860
Sure?

1384
00:41:02,860 --> 00:41:04,380
You have photo evidence of this?

1385
00:41:04,380 --> 00:41:07,220
Because I thought nobody's going to believe this.

1386
00:41:07,220 --> 00:41:08,020
And this happens.

1387
00:41:08,020 --> 00:41:11,660
Nobody that doesn't know you would believe that.

1388
00:41:11,660 --> 00:41:14,180
And so I get the pat down.

1389
00:41:14,180 --> 00:41:16,380
They swab test all my stuff.

1390
00:41:16,380 --> 00:41:18,300
And they obviously don't find anything.

1391
00:41:18,300 --> 00:41:19,620
I'm not a terrorist.

1392
00:41:19,620 --> 00:41:21,460
And I'm still making jokes the whole time.

1393
00:41:21,460 --> 00:41:23,060
I'm like, so what's in the water?

1394
00:41:23,060 --> 00:41:24,180
I need to know.

1395
00:41:24,180 --> 00:41:25,260
Hyperfixated.

1396
00:41:25,260 --> 00:41:28,020
I am, because the water started to stall.

1397
00:41:28,020 --> 00:41:29,700
And then they're like, well, we did

1398
00:41:29,700 --> 00:41:31,980
have to call an explosive supervisor.

1399
00:41:31,980 --> 00:41:33,300
Shut the f*** up.

1400
00:41:33,300 --> 00:41:34,380
Oh, yes.

1401
00:41:34,380 --> 00:41:34,880
True.

1402
00:41:34,880 --> 00:41:35,380
Sorry.

1403
00:41:35,380 --> 00:41:37,020
We had to call the explosive supervisor.

1404
00:41:37,020 --> 00:41:38,740
So we need you to stay here in this area.

1405
00:41:38,740 --> 00:41:39,540
And we have to wait.

1406
00:41:39,540 --> 00:41:41,220
You can't leave until they come.

1407
00:41:41,220 --> 00:41:43,380
And I was just freaking out at this point.

1408
00:41:43,380 --> 00:41:45,060
And they're like, well, it usually

1409
00:41:45,060 --> 00:41:46,420
takes them a little bit to come.

1410
00:41:46,420 --> 00:41:48,820
So I had to stay and wait in this isolation area

1411
00:41:48,820 --> 00:41:50,140
with two TSA agents watching me.

1412
00:41:50,140 --> 00:41:52,580
I was going to ask if you were in your own room.

1413
00:41:52,580 --> 00:41:54,220
It was not even a room.

1414
00:41:54,220 --> 00:41:56,580
We were just off to the side in this special little area.

1415
00:41:56,580 --> 00:41:58,780
I'm watching from past looking at me like I'm a terrorist.

1416
00:41:58,780 --> 00:41:59,280
Yeah.

1417
00:41:59,280 --> 00:41:59,780
Yeah.

1418
00:41:59,780 --> 00:42:00,500
With my kid.

1419
00:42:00,500 --> 00:42:01,900
You bet you had your kid.

1420
00:42:01,900 --> 00:42:03,500
She separated you?

1421
00:42:03,500 --> 00:42:04,660
She had the decoy.

1422
00:42:04,660 --> 00:42:06,100
Like, yeah.

1423
00:42:06,100 --> 00:42:07,220
She's a person of interest.

1424
00:42:07,220 --> 00:42:07,940
She's a suspect.

1425
00:42:07,940 --> 00:42:09,140
She was the real cause.

1426
00:42:09,140 --> 00:42:10,820
It's not even your daughter.

1427
00:42:10,820 --> 00:42:12,020
Apparently.

1428
00:42:12,020 --> 00:42:14,100
And so I'm sort of freaked out at this point.

1429
00:42:14,100 --> 00:42:16,020
We're waiting for an explosive supervisor?

1430
00:42:16,020 --> 00:42:16,540
For what?

1431
00:42:16,540 --> 00:42:18,300
For my daughter's water bottle.

1432
00:42:18,300 --> 00:42:20,140
Did you have any mom guilt at this point?

1433
00:42:20,140 --> 00:42:21,900
My daughter's been drinking out of that.

1434
00:42:21,900 --> 00:42:22,780
Dude, absolutely.

1435
00:42:22,780 --> 00:42:24,740
I was like, what is in this water?

1436
00:42:24,740 --> 00:42:26,780
Or did you have any resentment towards Bill

1437
00:42:26,780 --> 00:42:28,260
since he got it for her?

1438
00:42:28,260 --> 00:42:35,740
Bill planted this shit three months ago.

1439
00:42:35,740 --> 00:42:41,220
But guys, she's been using this water bottle every day

1440
00:42:41,220 --> 00:42:42,940
since we got it for school.

1441
00:42:42,940 --> 00:42:43,900
So we're sitting there.

1442
00:42:43,900 --> 00:42:45,700
We're waiting for the explosive supervisor.

1443
00:42:45,700 --> 00:42:48,020
At this point, I was like, can I at least have her tablet back?

1444
00:42:48,020 --> 00:42:48,900
You guys tested it.

1445
00:42:48,900 --> 00:42:50,140
Can I give her a show to watch?

1446
00:42:50,140 --> 00:42:51,380
They're like, yeah, that's OK.

1447
00:42:51,380 --> 00:42:53,780
So I'm able to put her headphones on and put on a little Princess

1448
00:42:53,780 --> 00:42:55,980
show so that way she's able to calm down.

1449
00:42:55,980 --> 00:42:57,380
And so we're sitting there waiting

1450
00:42:57,380 --> 00:42:58,900
for the explosive supervisor.

1451
00:42:58,900 --> 00:43:00,580
And then finally, they come.

1452
00:43:00,580 --> 00:43:02,100
And they're like, is it her?

1453
00:43:02,100 --> 00:43:02,820
She has the kid?

1454
00:43:02,820 --> 00:43:03,780
And they're like, yeah.

1455
00:43:03,780 --> 00:43:05,660
They're like, oh, that's weird.

1456
00:43:05,660 --> 00:43:07,500
And then I made a joke because I do that

1457
00:43:07,500 --> 00:43:09,500
when I'm uncomfortable.

1458
00:43:09,500 --> 00:43:11,780
And I was like, out of the Princess backpack

1459
00:43:11,780 --> 00:43:13,420
is a pink unicorn sticking out.

1460
00:43:13,420 --> 00:43:15,420
I'm like, if you guys want to test the unicorn too,

1461
00:43:15,420 --> 00:43:16,500
it looks pretty sus.

1462
00:43:16,500 --> 00:43:20,940
So I took a picture because I was like,

1463
00:43:20,940 --> 00:43:22,940
nobody's going to believe this.

1464
00:43:22,940 --> 00:43:25,040
If you swipe to go to the next photo,

1465
00:43:25,040 --> 00:43:27,740
you see him testing the pink Princess water.

1466
00:43:27,740 --> 00:43:29,460
And if you zoom in on his shirt, it literally

1467
00:43:29,460 --> 00:43:31,740
says explosives specialist.

1468
00:43:31,740 --> 00:43:35,300
They were testing for explosives in your four-year-old daughter's

1469
00:43:35,300 --> 00:43:36,820
Princess water bottle.

1470
00:43:36,820 --> 00:43:37,900
Yes, ma'am.

1471
00:43:37,900 --> 00:43:39,420
I need to see this.

1472
00:43:39,420 --> 00:43:43,460
OK, just for our listeners, just the people around this area,

1473
00:43:43,460 --> 00:43:47,580
we have five people looking at a Princess water bottle.

1474
00:43:47,580 --> 00:43:50,300
A pink Princess water bottle.

1475
00:43:50,300 --> 00:43:52,300
Oh, yeah, this is Homeland Security.

1476
00:43:52,300 --> 00:43:54,660
So I've set off all these alarm bells.

1477
00:43:54,660 --> 00:43:57,180
OK, but at this point, Miss B, were you like, hey,

1478
00:43:57,180 --> 00:43:59,500
we can toss the water bottle.

1479
00:43:59,500 --> 00:44:00,780
I said that in the beginning.

1480
00:44:00,780 --> 00:44:01,140
Yeah.

1481
00:44:01,140 --> 00:44:02,580
I was like, oh, I'm sorry.

1482
00:44:02,580 --> 00:44:03,540
I forgot to dump it.

1483
00:44:03,540 --> 00:44:04,620
I was like, I can dump it right now.

1484
00:44:04,620 --> 00:44:06,340
They're like, no, now we have to test it.

1485
00:44:06,340 --> 00:44:07,540
No, no, even like, sorry, Bill.

1486
00:44:07,540 --> 00:44:08,180
Love ya.

1487
00:44:08,180 --> 00:44:09,740
But throw away the water bottle.

1488
00:44:09,740 --> 00:44:10,780
Oh, no, I wouldn't have done it.

1489
00:44:10,780 --> 00:44:11,980
That thing's expensive.

1490
00:44:11,980 --> 00:44:12,940
That's not happening.

1491
00:44:12,940 --> 00:44:15,060
No, it doesn't even matter because at that point,

1492
00:44:15,060 --> 00:44:15,940
you already have the-

1493
00:44:15,940 --> 00:44:16,940
You're already caught.

1494
00:44:16,940 --> 00:44:17,460
Essentially.

1495
00:44:17,460 --> 00:44:17,980
Exactly.

1496
00:44:17,980 --> 00:44:18,780
So that's evidence.

1497
00:44:18,780 --> 00:44:20,020
They're not going to throw it away.

1498
00:44:20,020 --> 00:44:20,980
OK, so what happened?

1499
00:44:20,980 --> 00:44:22,020
So they swab it.

1500
00:44:22,020 --> 00:44:22,860
They swab it.

1501
00:44:22,860 --> 00:44:25,300
The girl who had been with me, she was like,

1502
00:44:25,300 --> 00:44:27,620
I feel like it's these test strips.

1503
00:44:27,620 --> 00:44:29,620
Because I feel like she's feeling my vibe.

1504
00:44:29,620 --> 00:44:31,780
She's like, OK, these probably aren't terrorist.

1505
00:44:31,780 --> 00:44:32,500
They're testing.

1506
00:44:32,500 --> 00:44:33,340
It was fine.

1507
00:44:33,340 --> 00:44:35,860
And they're like, oh, it must have been a bad batch of test

1508
00:44:35,860 --> 00:44:36,740
strips.

1509
00:44:36,740 --> 00:44:37,740
You're free to go.

1510
00:44:37,740 --> 00:44:39,260
I'm like, OK.

1511
00:44:39,260 --> 00:44:40,060
Freedom.

1512
00:44:40,060 --> 00:44:41,700
Can I take my water?

1513
00:44:41,700 --> 00:44:45,620
But to wave a test strip just over the water bottle

1514
00:44:45,620 --> 00:44:48,740
and not to actually go into the liquid at all?

1515
00:44:48,740 --> 00:44:50,820
It's kind of like, OK, let's see this wine glass.

1516
00:44:50,820 --> 00:44:53,580
It's like the air coming up from it is what they're testing.

1517
00:44:53,580 --> 00:44:56,140
But they said I was free to go.

1518
00:44:56,140 --> 00:45:00,500
And I ran away with my pink princess water bottle

1519
00:45:00,500 --> 00:45:02,220
and the yogurt.

1520
00:45:02,220 --> 00:45:04,420
Glad you're not going to believe what just happened.

1521
00:45:04,420 --> 00:45:07,340
I was detained for like an hour.

1522
00:45:07,340 --> 00:45:08,340
In touch.

1523
00:45:08,340 --> 00:45:09,260
And patted down.

1524
00:45:09,260 --> 00:45:10,460
I was violated.

1525
00:45:10,460 --> 00:45:12,060
And she wasn't hot.

1526
00:45:12,060 --> 00:45:14,300
I literally asked her, like, was she cute or what?

1527
00:45:14,300 --> 00:45:14,780
Yeah.

1528
00:45:14,780 --> 00:45:16,220
I would have said too.

1529
00:45:16,220 --> 00:45:17,740
But then you made the flight?

1530
00:45:17,740 --> 00:45:18,220
Yes.

1531
00:45:18,220 --> 00:45:19,620
Did you go to the bar?

1532
00:45:19,620 --> 00:45:21,220
So we get up there.

1533
00:45:21,220 --> 00:45:23,540
I go make sure my gate exists.

1534
00:45:23,540 --> 00:45:26,380
And I'm on the phone with Gwen because I'm still stressed

1535
00:45:26,380 --> 00:45:28,420
that I don't have a Cedar Rain print yet.

1536
00:45:28,420 --> 00:45:28,940
And I go there.

1537
00:45:28,940 --> 00:45:29,940
She's like, go to the gate.

1538
00:45:29,940 --> 00:45:30,580
And so I go to the gate.

1539
00:45:30,580 --> 00:45:31,460
There's no one there.

1540
00:45:31,460 --> 00:45:33,340
I'm like, Gwen, there's nobody here.

1541
00:45:33,340 --> 00:45:34,620
She's like, well, what time is it?

1542
00:45:34,620 --> 00:45:36,500
And she's like, there has to be someone there

1543
00:45:36,500 --> 00:45:37,540
an hour before boarding.

1544
00:45:37,540 --> 00:45:39,580
And I look, and it's probably an hour and 20.

1545
00:45:39,580 --> 00:45:40,220
Oh, OK.

1546
00:45:40,220 --> 00:45:41,340
And so I'm like, OK.

1547
00:45:41,340 --> 00:45:41,980
Hour and 30.

1548
00:45:41,980 --> 00:45:43,500
I'm like, OK, we've got like 30 minutes.

1549
00:45:43,500 --> 00:45:44,620
I'll go get some food.

1550
00:45:44,620 --> 00:45:47,860
And so we go to the burger joint that's there and get us lunch.

1551
00:45:47,860 --> 00:45:49,820
And I'm like, you know what, I deserve a beer.

1552
00:45:49,820 --> 00:45:50,420
And I'm drinking it.

1553
00:45:50,420 --> 00:45:52,580
And I'm like, you know, I should put this in my Stanley.

1554
00:45:52,580 --> 00:45:53,660
She's like, do it.

1555
00:45:53,660 --> 00:45:54,500
Get another one.

1556
00:45:54,500 --> 00:45:55,180
Fill it up.

1557
00:45:55,180 --> 00:45:55,700
Yeah.

1558
00:45:55,700 --> 00:45:58,700
I would drink that one, get a refill for the Stanley.

1559
00:45:58,700 --> 00:46:00,540
So I dumped out the water by Stanley.

1560
00:46:00,540 --> 00:46:02,020
And I just poured the beer in there.

1561
00:46:02,020 --> 00:46:03,980
And I'm like, it's this kind of day.

1562
00:46:03,980 --> 00:46:05,580
So we go back to the gate.

1563
00:46:05,580 --> 00:46:07,900
And I'm like, I have to get there right then.

1564
00:46:07,900 --> 00:46:08,820
Because I'm all anxious.

1565
00:46:08,820 --> 00:46:09,940
We get there.

1566
00:46:09,940 --> 00:46:11,580
And it's at least 45 minutes.

1567
00:46:11,580 --> 00:46:12,500
Like, it's passed it out.

1568
00:46:12,500 --> 00:46:13,020
And they still weren't there.

1569
00:46:13,020 --> 00:46:14,180
Nobody was there.

1570
00:46:14,180 --> 00:46:16,100
And Gwen's like, there's supposed to be someone there.

1571
00:46:16,100 --> 00:46:17,100
I'm like, there's no one here.

1572
00:46:17,100 --> 00:46:17,780
I'm like, Gwen.

1573
00:46:17,780 --> 00:46:18,980
And so we camp out.

1574
00:46:18,980 --> 00:46:20,740
And we're just waiting for someone to come.

1575
00:46:20,740 --> 00:46:24,580
And maybe 30 minutes before boarding, someone shows up.

1576
00:46:24,580 --> 00:46:25,420
And I run over there.

1577
00:46:25,420 --> 00:46:26,260
And I'm like, hi.

1578
00:46:26,260 --> 00:46:28,620
I don't have a seat assignment on my boarding pass.

1579
00:46:28,620 --> 00:46:30,420
Like, we assigned those an hour before boarding.

1580
00:46:30,420 --> 00:46:31,540
I said, OK.

1581
00:46:31,540 --> 00:46:33,620
It's 30 minutes before boarding.

1582
00:46:33,620 --> 00:46:36,380
And I said, look, you don't have to give me a great seat.

1583
00:46:36,380 --> 00:46:37,700
I'm not asking for an upgrade.

1584
00:46:37,700 --> 00:46:38,940
You don't even know what I've been

1585
00:46:38,940 --> 00:46:40,980
through in the last 24 hours.

1586
00:46:40,980 --> 00:46:43,340
And I said, I just want to sit next to my toddler.

1587
00:46:43,340 --> 00:46:44,260
Can we do that?

1588
00:46:44,260 --> 00:46:46,420
I think her exact words, but I'll see what I can do.

1589
00:46:46,420 --> 00:46:47,820
Oh!

1590
00:46:47,820 --> 00:46:48,500
And I said, OK.

1591
00:46:48,500 --> 00:46:49,900
She's like, what's your name?

1592
00:46:49,900 --> 00:46:51,100
I tell her my name, my daughter's name.

1593
00:46:51,100 --> 00:46:54,220
And I was like, I need to sit next to her.

1594
00:46:54,220 --> 00:46:55,740
And she just had this attitude.

1595
00:46:55,740 --> 00:46:57,380
She was still holding her water bottle.

1596
00:46:57,380 --> 00:46:58,780
And she was going like, oh, no.

1597
00:46:58,780 --> 00:47:00,700
She didn't even set her things down.

1598
00:47:00,700 --> 00:47:01,220
No!

1599
00:47:01,220 --> 00:47:03,580
And I'm like, you're late.

1600
00:47:03,580 --> 00:47:05,220
And so we go and sit down.

1601
00:47:05,220 --> 00:47:06,140
And I don't even hear.

1602
00:47:06,140 --> 00:47:10,100
I'm just staring at her like, just staring.

1603
00:47:10,100 --> 00:47:11,900
I'm like, did you put me next to my kid yet?

1604
00:47:11,900 --> 00:47:13,660
Like that lobby guest that's waiting

1605
00:47:13,660 --> 00:47:14,700
for their early arrival ride.

1606
00:47:14,700 --> 00:47:15,460
That was me.

1607
00:47:15,460 --> 00:47:17,540
I was like, until you put me next to my kid.

1608
00:47:17,540 --> 00:47:19,540
Does that help when you're working the front desk?

1609
00:47:19,540 --> 00:47:20,820
No.

1610
00:47:20,820 --> 00:47:22,540
It makes me reject you harder.

1611
00:47:22,540 --> 00:47:23,020
I know.

1612
00:47:23,020 --> 00:47:24,500
I'm just making sure.

1613
00:47:24,500 --> 00:47:26,620
Now you're to the bottom of my wait list.

1614
00:47:26,620 --> 00:47:28,220
But you're channeling it.

1615
00:47:28,220 --> 00:47:28,740
Yeah.

1616
00:47:28,740 --> 00:47:33,300
Because you are learning on the receiving end what it means.

1617
00:47:33,300 --> 00:47:33,820
Totally.

1618
00:47:33,820 --> 00:47:34,940
Exactly.

1619
00:47:34,940 --> 00:47:35,780
So I'm sitting there.

1620
00:47:35,780 --> 00:47:37,180
And I'm waiting.

1621
00:47:37,180 --> 00:47:40,500
Finally, 15 minutes before boarding over the last period,

1622
00:47:40,500 --> 00:47:42,660
can these people come up to the front?

1623
00:47:42,660 --> 00:47:45,340
She said my name, said another five passengers,

1624
00:47:45,340 --> 00:47:47,140
then said my daughter's name.

1625
00:47:47,140 --> 00:47:48,340
And then so we're separated.

1626
00:47:48,340 --> 00:47:49,660
I'm like, oh my god, we're not going

1627
00:47:49,660 --> 00:47:50,860
to be sitting next to each other.

1628
00:47:50,860 --> 00:47:51,620
So I go up there.

1629
00:47:51,620 --> 00:47:52,820
I'm like, yeah, we're together.

1630
00:47:52,820 --> 00:47:55,380
Miss B and Miss E's child.

1631
00:47:55,380 --> 00:47:57,380
And she's like, oh yeah, she gives us the boarding passes.

1632
00:47:57,380 --> 00:47:58,380
We're sitting next to each other.

1633
00:47:58,380 --> 00:47:59,100
Hallelujah.

1634
00:47:59,100 --> 00:47:59,660
Window seat?

1635
00:47:59,660 --> 00:48:00,180
Done.

1636
00:48:00,180 --> 00:48:00,740
Yes.

1637
00:48:00,740 --> 00:48:01,940
And she got her window seat.

1638
00:48:01,940 --> 00:48:03,020
I'm like, OK, fine.

1639
00:48:03,020 --> 00:48:04,620
And then everything was all right.

1640
00:48:04,620 --> 00:48:06,580
Just texting my husband, giving him updates.

1641
00:48:06,580 --> 00:48:07,780
I told him, I was like, do not.

1642
00:48:07,780 --> 00:48:09,460
Was he still at LAX for four hours?

1643
00:48:09,460 --> 00:48:10,340
No.

1644
00:48:10,340 --> 00:48:11,620
I told him.

1645
00:48:11,620 --> 00:48:13,580
He was still there from the previous day.

1646
00:48:13,580 --> 00:48:15,020
He was just in the parking lot.

1647
00:48:15,020 --> 00:48:17,980
No, knowing him, I'm surprised he didn't jump in the car

1648
00:48:17,980 --> 00:48:19,700
and just drive back to get you.

1649
00:48:19,700 --> 00:48:22,340
We thought about it, but just so much time went by.

1650
00:48:22,340 --> 00:48:23,060
No, it's too much.

1651
00:48:23,060 --> 00:48:24,820
And he still had to work the next morning.

1652
00:48:24,820 --> 00:48:26,380
But I told him, I was like, if this doesn't work out,

1653
00:48:26,380 --> 00:48:28,620
either you're coming out or I'm driving you home back.

1654
00:48:28,620 --> 00:48:30,100
Like, I'm not doing this again.

1655
00:48:30,100 --> 00:48:31,580
Yeah, but I mean, I'm not wrong.

1656
00:48:31,580 --> 00:48:33,100
That's the kind of guy he is.

1657
00:48:33,100 --> 00:48:34,700
He has done that.

1658
00:48:34,700 --> 00:48:36,340
He drove out to Vegas and picked me up

1659
00:48:36,340 --> 00:48:37,780
because I wasn't having a good time,

1660
00:48:37,780 --> 00:48:39,100
but I wanted to go home one time.

1661
00:48:39,100 --> 00:48:39,620
See?

1662
00:48:39,620 --> 00:48:41,060
Drove all the way out to Vegas, just picked me up,

1663
00:48:41,060 --> 00:48:41,700
drove me back.

1664
00:48:41,700 --> 00:48:42,500
Case in point.

1665
00:48:42,500 --> 00:48:43,180
Yep.

1666
00:48:43,180 --> 00:48:44,340
And no, I told him, do not leave

1667
00:48:44,340 --> 00:48:48,100
Freljax until I'm on this plane and about to take off.

1668
00:48:48,100 --> 00:48:51,940
Like in the air and forced to connect to Wi-Fi.

1669
00:48:51,940 --> 00:48:54,180
You think, I'm sorry, you think Frontier has Wi-Fi?

1670
00:48:54,180 --> 00:48:54,700
No, you can't not.

1671
00:48:54,700 --> 00:48:56,420
No, you can't even pay for that.

1672
00:48:56,420 --> 00:48:58,060
No, Frontier doesn't have that.

1673
00:48:58,060 --> 00:48:58,780
No Wi-Fi?

1674
00:48:58,780 --> 00:48:59,300
No.

1675
00:48:59,300 --> 00:49:00,740
Liz, don't poke the bear.

1676
00:49:00,740 --> 00:49:05,780
I do have a question maybe to wrap up this episode.

1677
00:49:05,780 --> 00:49:09,220
I would like to go through top five airlines.

1678
00:49:09,220 --> 00:49:10,100
I don't travel.

1679
00:49:10,100 --> 00:49:11,060
Top three?

1680
00:49:11,060 --> 00:49:12,260
I'll do my top three.

1681
00:49:12,260 --> 00:49:13,860
OK, top three, Gwen.

1682
00:49:13,860 --> 00:49:16,260
Yeah, Delta, American, United.

1683
00:49:16,260 --> 00:49:16,940
OK.

1684
00:49:16,940 --> 00:49:18,940
No Southwest in your lineup, huh?

1685
00:49:18,940 --> 00:49:21,620
OK, I will provide a caveat for Southwest.

1686
00:49:21,620 --> 00:49:24,140
They did just change their boarding procedure.

1687
00:49:24,140 --> 00:49:24,780
Did they?

1688
00:49:24,780 --> 00:49:26,820
Yes, it used to be a free for all.

1689
00:49:26,820 --> 00:49:27,780
Wait, it's not?

1690
00:49:27,780 --> 00:49:28,380
Just change.

1691
00:49:28,380 --> 00:49:30,140
Wait, I live under a rock.

1692
00:49:30,140 --> 00:49:31,060
Please inform me.

1693
00:49:31,060 --> 00:49:34,900
Because it used to be based on whoever checked in first.

1694
00:49:34,900 --> 00:49:36,420
I pay for that early bird check in

1695
00:49:36,420 --> 00:49:37,980
to get that A group boarding.

1696
00:49:37,980 --> 00:49:40,380
It's not worth the $30.

1697
00:49:40,380 --> 00:49:41,420
Too much anxiety.

1698
00:49:41,420 --> 00:49:44,500
Back in the day, it was $15.

1699
00:49:44,500 --> 00:49:46,100
Each way, so you were paying.

1700
00:49:46,100 --> 00:49:48,060
You're showing your age.

1701
00:49:48,060 --> 00:49:49,420
Yeah, yeah.

1702
00:49:49,420 --> 00:49:52,020
Lots of traveling for water polo tournaments.

1703
00:49:52,020 --> 00:49:52,660
Oh, yeah.

1704
00:49:52,660 --> 00:49:53,620
They just changed that.

1705
00:49:53,620 --> 00:49:55,740
But no, early bird check in, you could just

1706
00:49:55,740 --> 00:49:58,700
get automatically assigned basically an A group

1707
00:49:58,700 --> 00:50:01,140
unless you had status with Southwest.

1708
00:50:01,140 --> 00:50:03,420
You might get low A, high B.

1709
00:50:03,420 --> 00:50:07,300
But even then, it's based off of your check in time.

1710
00:50:07,300 --> 00:50:09,820
But also what is appealing for me for Southwest

1711
00:50:09,820 --> 00:50:11,140
is their companion pass.

1712
00:50:11,140 --> 00:50:11,640
Yeah.

1713
00:50:11,640 --> 00:50:14,660
And how achievable it is to have the companion pass.

1714
00:50:14,660 --> 00:50:16,940
But it's so frustrating the window of time

1715
00:50:16,940 --> 00:50:19,900
that they measure you to utilize a companion pass.

1716
00:50:19,900 --> 00:50:20,940
I don't even know what this is.

1717
00:50:20,940 --> 00:50:21,500
OK, so wait.

1718
00:50:21,500 --> 00:50:23,940
What's their new boarding pass structure?

1719
00:50:23,940 --> 00:50:25,180
Same as everybody else.

1720
00:50:25,180 --> 00:50:26,060
It's assigned to you.

1721
00:50:26,060 --> 00:50:27,060
Same as everybody else.

1722
00:50:27,060 --> 00:50:27,980
See, that's amazing.

1723
00:50:27,980 --> 00:50:29,540
Game changer.

1724
00:50:29,540 --> 00:50:30,900
Is it though?

1725
00:50:30,900 --> 00:50:34,260
Do we now consider them in the same class as everybody else?

1726
00:50:34,260 --> 00:50:35,300
We do.

1727
00:50:35,300 --> 00:50:38,180
Like that kind of makes it worse.

1728
00:50:38,180 --> 00:50:40,300
I'm going to start researching all these airlines

1729
00:50:40,300 --> 00:50:43,340
and where they buy their planes from and how new they are.

1730
00:50:43,340 --> 00:50:47,060
I like Southwest because it gave you kind of a little freedom

1731
00:50:47,060 --> 00:50:49,460
and a little bit more of that control

1732
00:50:49,460 --> 00:50:50,900
that we were talking about earlier.

1733
00:50:50,900 --> 00:50:51,380
Sure.

1734
00:50:51,380 --> 00:50:53,180
But the amenities that they offer on the plane.

1735
00:50:53,180 --> 00:50:54,100
No, it's horrible.

1736
00:50:54,100 --> 00:50:54,740
It's horrible.

1737
00:50:54,740 --> 00:50:55,260
Exactly.

1738
00:50:55,260 --> 00:50:58,020
So why is that like a better tier versus others?

1739
00:50:58,020 --> 00:50:59,740
Cheap tickets.

1740
00:50:59,740 --> 00:51:01,100
No, now I've learned.

1741
00:51:01,100 --> 00:51:02,020
Don't do it.

1742
00:51:02,020 --> 00:51:03,420
Now I'm scared.

1743
00:51:03,420 --> 00:51:04,300
We have trauma.

1744
00:51:04,300 --> 00:51:05,620
Miss B. Miss B.

1745
00:51:05,620 --> 00:51:07,580
What is your tier of airline?

1746
00:51:07,580 --> 00:51:10,180
I haven't traveled a lot in the past however many years

1747
00:51:10,180 --> 00:51:11,580
because I've had a young kid.

1748
00:51:11,580 --> 00:51:14,340
But now she's getting to that age where we can travel more.

1749
00:51:14,340 --> 00:51:16,660
And we've been doing primarily budget airlines

1750
00:51:16,660 --> 00:51:18,100
because it's cost effective.

1751
00:51:18,100 --> 00:51:20,340
But after this experience, I am going

1752
00:51:20,340 --> 00:51:21,860
to start paying more bang for the buck.

1753
00:51:21,860 --> 00:51:23,100
Shop around a little bit.

1754
00:51:23,100 --> 00:51:24,940
But I'm pretty sure I'm going to go with United.

1755
00:51:24,940 --> 00:51:25,740
OK, yeah.

1756
00:51:25,740 --> 00:51:26,340
Good to know.

1757
00:51:26,340 --> 00:51:30,580
OK, Bill, I want to know your airline rankings.

1758
00:51:30,580 --> 00:51:32,300
Hawaiian Delta Southwest.

1759
00:51:32,300 --> 00:51:33,940
Yeah, Hawaiian.

1760
00:51:33,940 --> 00:51:34,740
Shocker.

1761
00:51:34,740 --> 00:51:36,900
Oh my god, guys, we forgot something.

1762
00:51:36,900 --> 00:51:37,460
Which part?

1763
00:51:37,460 --> 00:51:38,140
Shocking.

1764
00:51:38,140 --> 00:51:40,660
When do you think I got my hotel voucher?

1765
00:51:40,660 --> 00:51:41,420
What?

1766
00:51:41,420 --> 00:51:42,420
After you got home.

1767
00:51:42,420 --> 00:51:43,220
Wait, wait, wait.

1768
00:51:43,220 --> 00:51:44,700
We're going to make bets.

1769
00:51:44,700 --> 00:51:48,980
No, your original flight was for Monday.

1770
00:51:48,980 --> 00:51:51,900
Your actual flight was for Tuesday.

1771
00:51:51,900 --> 00:51:53,660
When we rebooked was for Tuesday.

1772
00:51:53,660 --> 00:51:54,340
I think.

1773
00:51:54,340 --> 00:51:56,940
OK, so another BTS for our listeners.

1774
00:51:56,940 --> 00:51:58,500
It is now Thursday.

1775
00:51:58,500 --> 00:51:59,780
Fun fact.

1776
00:51:59,780 --> 00:52:01,220
I think you got it today.

1777
00:52:01,220 --> 00:52:02,540
OK, so you think we got it Thursday?

1778
00:52:02,540 --> 00:52:02,740
Yeah.

1779
00:52:02,740 --> 00:52:03,220
Got it.

1780
00:52:03,220 --> 00:52:05,860
I think you got it as you were boarding.

1781
00:52:05,860 --> 00:52:06,380
OK.

1782
00:52:06,380 --> 00:52:07,180
Good guess.

1783
00:52:07,180 --> 00:52:07,980
Next day.

1784
00:52:07,980 --> 00:52:10,300
OK, these are all valid guesses.

1785
00:52:10,300 --> 00:52:11,140
No one is correct.

1786
00:52:11,140 --> 00:52:12,220
You haven't gotten it?

1787
00:52:12,220 --> 00:52:13,380
I have never gotten it.

1788
00:52:13,380 --> 00:52:14,660
You haven't gotten it.

1789
00:52:14,660 --> 00:52:15,740
I love this twist.

1790
00:52:15,740 --> 00:52:18,100
I never got a hotel voucher, and I never

1791
00:52:18,100 --> 00:52:19,660
got a meal voucher as promised.

1792
00:52:19,660 --> 00:52:20,660
Hidden option C.

1793
00:52:20,660 --> 00:52:21,540
Never.

1794
00:52:21,540 --> 00:52:22,500
Hidden option C.

1795
00:52:22,500 --> 00:52:25,900
100% email them and tell them this entire story

1796
00:52:25,900 --> 00:52:27,580
and be like, I never got XYZ.

1797
00:52:27,580 --> 00:52:28,580
What can you offer me?

1798
00:52:28,580 --> 00:52:30,820
Oh, they did find the CEO.

1799
00:52:30,820 --> 00:52:32,900
I don't want a voucher or both.

1800
00:52:32,900 --> 00:52:33,940
I want a fucking refund.

1801
00:52:33,940 --> 00:52:38,100
So at 1230 at night, I saw this the next day,

1802
00:52:38,100 --> 00:52:43,020
I did get emailed two vouchers, two $75 vouchers

1803
00:52:43,020 --> 00:52:46,940
for a future flight that had to be used within 90 days.

1804
00:52:46,940 --> 00:52:48,300
90 days?

1805
00:52:48,300 --> 00:52:50,340
I am not flying you again, first of all.

1806
00:52:50,340 --> 00:52:51,340
Ever.

1807
00:52:51,340 --> 00:52:53,900
And that was the only thing I ever received.

1808
00:52:53,900 --> 00:52:55,500
And yeah, my grandmother was so pissed

1809
00:52:55,500 --> 00:52:56,540
I told her all of this.

1810
00:52:56,540 --> 00:52:59,100
And she was like, we're writing a CEO.

1811
00:52:59,100 --> 00:53:01,980
And I was like, I am just like maybe after a week has passed,

1812
00:53:01,980 --> 00:53:03,540
I have time to process it.

1813
00:53:03,540 --> 00:53:05,620
The CEO isn't reading their emails.

1814
00:53:05,620 --> 00:53:07,220
Well, it goes to a team.

1815
00:53:07,220 --> 00:53:09,540
And we can tell you that from our experience.

1816
00:53:09,540 --> 00:53:11,420
So maybe I'll do that.

1817
00:53:11,420 --> 00:53:12,900
This point, I don't have the mental.

1818
00:53:12,900 --> 00:53:13,500
If you're still angry.

1819
00:53:13,500 --> 00:53:14,900
Yeah, if you're still angry.

1820
00:53:14,900 --> 00:53:15,500
At this point.

1821
00:53:15,500 --> 00:53:16,740
You need to process a little bit more.

1822
00:53:16,740 --> 00:53:18,700
At this point, it's just like, you've lost my trust.

1823
00:53:18,700 --> 00:53:19,780
You've lost my business.

1824
00:53:19,780 --> 00:53:22,540
I'm going to tell everyone how awful this experience was.

1825
00:53:22,540 --> 00:53:23,340
And I did it work.

1826
00:53:23,340 --> 00:53:24,300
I told everyone.

1827
00:53:24,300 --> 00:53:24,800
Are you?

1828
00:53:24,800 --> 00:53:26,260
You did?

1829
00:53:26,260 --> 00:53:27,740
It's morning stand up.

1830
00:53:27,740 --> 00:53:29,540
In morning stand up, I was like, guys,

1831
00:53:29,540 --> 00:53:30,740
listen to my experience.

1832
00:53:30,740 --> 00:53:32,460
In morning stand up.

1833
00:53:32,460 --> 00:53:35,540
Everyone heard screw in the day for the day.

1834
00:53:35,540 --> 00:53:37,300
Let me tell you about yesterday.

1835
00:53:37,300 --> 00:53:38,820
Screw frontier.

1836
00:53:38,820 --> 00:53:39,340
All right.

1837
00:53:39,340 --> 00:53:41,100
By Ms. B's antsy pants.

1838
00:53:41,100 --> 00:53:44,300
Well, she's stretching her back.

1839
00:53:44,300 --> 00:53:44,780
I know.

1840
00:53:44,780 --> 00:53:45,260
I got it.

1841
00:53:45,260 --> 00:53:45,760
All right.

1842
00:53:45,760 --> 00:53:49,500
So since we normally try to share some tips and whatnot,

1843
00:53:49,500 --> 00:53:51,780
let's turn this around and ask for tips.

1844
00:53:51,780 --> 00:53:52,460
Yes.

1845
00:53:52,460 --> 00:53:54,700
So those in the airline industry,

1846
00:53:54,700 --> 00:53:56,220
how would you handle this?

1847
00:53:56,220 --> 00:53:57,860
How could Frontier have done it better?

1848
00:53:57,860 --> 00:53:59,460
What should they have done?

1849
00:53:59,460 --> 00:54:03,620
And as guests, how could we have approached situations better?

1850
00:54:03,620 --> 00:54:05,460
What could I have done better?

1851
00:54:05,460 --> 00:54:10,100
Questions could Ms. B and Gwen have asked to get more

1852
00:54:10,100 --> 00:54:10,660
clarification.

1853
00:54:10,660 --> 00:54:11,540
What should I have done?

1854
00:54:11,540 --> 00:54:12,580
Less clarification.

1855
00:54:12,580 --> 00:54:13,700
Love the feedback.

1856
00:54:13,700 --> 00:54:15,660
Because again, we're not from the airline industry.

1857
00:54:15,660 --> 00:54:16,340
We don't get it.

1858
00:54:16,340 --> 00:54:18,580
I only know what I've been told.

1859
00:54:18,580 --> 00:54:20,940
Help us travel better.

1860
00:54:20,940 --> 00:54:22,140
And be better travelers.

1861
00:54:22,140 --> 00:54:23,380
Help us help you.

1862
00:54:23,380 --> 00:54:24,020
Yeah.

1863
00:54:24,020 --> 00:54:25,740
Truly, truly though.

1864
00:54:25,740 --> 00:54:27,660
Yeah, we're the last stop on that travel trend.

1865
00:54:27,660 --> 00:54:28,780
Yeah, literally.

1866
00:54:28,780 --> 00:54:30,380
Last stop and the first stop.

1867
00:54:30,380 --> 00:54:31,060
Yes.

1868
00:54:31,060 --> 00:54:31,740
All right.

1869
00:54:31,740 --> 00:54:34,420
But before we go, you got to check out our socials.

1870
00:54:34,420 --> 00:54:38,140
OK, so make sure to follow us everywhere.

1871
00:54:38,140 --> 00:54:41,180
You have social media, Instagram, TikTok, Facebook,

1872
00:54:41,180 --> 00:54:42,420
LinkedIn.

1873
00:54:42,420 --> 00:54:44,740
Just search us, Tales from the Service Industry.

1874
00:54:44,740 --> 00:54:47,100
And if you are so inclined, especially if you are

1875
00:54:47,100 --> 00:54:49,580
from the airline industry, pop us a line.

1876
00:54:49,580 --> 00:54:53,420
Send us an email at og3atftsi.com.

1877
00:54:53,420 --> 00:54:57,460
That is og3atftsi.com.

1878
00:54:57,460 --> 00:54:59,500
And also, if you are so inclined,

1879
00:54:59,500 --> 00:55:02,580
feel free to visit our website with lots of good content

1880
00:55:02,580 --> 00:55:03,460
there.

1881
00:55:03,460 --> 00:55:05,900
And if you don't want to send us an email,

1882
00:55:05,900 --> 00:55:08,660
I guess you can scroll all the way up to the Contact Us

1883
00:55:08,660 --> 00:55:10,340
and fill out a form there.

1884
00:55:10,340 --> 00:55:12,100
And thank you guys so much for listening.

1885
00:55:12,100 --> 00:55:13,100
And we'll see you in a couple weeks.

1886
00:55:13,100 --> 00:55:14,140
We'll see you in a couple weeks.

1887
00:55:14,140 --> 00:55:27,780
Bye, team.