1 00:00:00,000 --> 00:00:19,020 Welcome back to Tales from the Service Industry. I'm your host, I'm Bill. Tonight we've got 2 00:00:19,020 --> 00:00:23,740 a little modified team. So we've got Liz with us. Hi team. And joining us for the first 3 00:00:23,740 --> 00:00:28,540 time is Jazz. Hi. Appreciate you being here. As is a tradition, if you can give us a little 4 00:00:28,540 --> 00:00:32,920 bit of a backstory on kind of your time in the industry, how you got to be where you're 5 00:00:32,920 --> 00:00:38,840 at. Don't have to go into deep details, but sure. So since 2018, I've been AGM. Prior 6 00:00:38,840 --> 00:00:44,800 to that, I started at typical front desk, front desk supervisor, front office manager, 7 00:00:44,800 --> 00:00:49,620 and then now AGM. So the typical pattern that you expect. That's been my role. I've had 8 00:00:49,620 --> 00:00:54,040 a little creative roles here and there. They called me a social media manager at one point, 9 00:00:54,040 --> 00:00:58,560 which was nothing like social media was today. And literally all I did was respond to Trip 10 00:00:58,560 --> 00:01:04,080 Advisor reviews. Oh, that is not social media at all. Not at all. But back then, I mean, 11 00:01:04,080 --> 00:01:08,960 Instagram wasn't even created yet. So that's a social media as it was. Yeah. So if I could 12 00:01:08,960 --> 00:01:14,560 put on my resume, I'll take it. Hell yeah. Sure. I think at my property, it's the marketing 13 00:01:14,560 --> 00:01:20,000 team that responds to those. And if they're super duper bad, it'll go up to the AGM or 14 00:01:20,000 --> 00:01:25,360 AGM that's responding to bad reviews. So we actually have a company, social media manager. 15 00:01:25,360 --> 00:01:30,280 I know does not match, but we hired a third party company to respond to all of our all 16 00:01:30,280 --> 00:01:34,000 of them. Social media review. Well, not really social media, but yeah, all of the Yelp, the 17 00:01:34,000 --> 00:01:41,640 Google reviews, the external review sites. Yes. What's the abbreviation? OTA. OTA. Yes. 18 00:01:41,640 --> 00:01:47,120 Well no. OTA is online travel agent. Yes. So the external sites, right. But Trip Advisor 19 00:01:47,120 --> 00:01:51,200 is not really an OTA. It's the reviews. It's one of the review sites. Got it. Trip Advisor 20 00:01:51,200 --> 00:01:57,400 or Google. Yes. Trip Advisor. Yelp. Yeah. Yeah. Yeah. Where anybody could just go on and write. 21 00:01:57,400 --> 00:02:01,920 Exactly. And a lot of times they weren't even writing about the right hotel. Yeah. Nothing 22 00:02:01,920 --> 00:02:08,480 is verified. Correct. Whereas an internal survey. Right. So with an internal survey, 23 00:02:08,480 --> 00:02:13,000 you legitimately have to have stayed at the hotel. You get a link to your email that you 24 00:02:13,000 --> 00:02:16,160 click on and therefore it'll take you to the site. So they verified you stayed there and 25 00:02:16,160 --> 00:02:21,520 now you're eligible to review. And it's the internal surveys that you guys respond to 26 00:02:21,520 --> 00:02:26,680 in-house. Yes. Yeah. And that's the only revenue we have to respond on. The most now is an 27 00:02:26,680 --> 00:02:31,320 approval. They send us an email. This is our response. Do you approve? Yes. Not always. 28 00:02:31,320 --> 00:02:36,480 Oh, you say no sometimes. Oh yeah. There's a lot of times where I'll get survey responses 29 00:02:36,480 --> 00:02:40,680 and I'm like, no, we're not responding to this guest like this. Oh. I'll go in and I'll 30 00:02:40,680 --> 00:02:44,480 just modify it. Well, I'm glad you do that because I would literally just approve them 31 00:02:44,480 --> 00:02:51,280 all. Which is fine. Who was originally writing the response that you denied? The third party. 32 00:02:51,280 --> 00:02:57,360 The third party. Got it. Yeah. That's funny. There are some times where the review is just 33 00:02:57,360 --> 00:03:03,000 very canned. Like you can tell it's a copy and paste and it just doesn't quite fit the 34 00:03:03,000 --> 00:03:08,600 response that it should be. Or it's just not the right vibe. Right. So in that instance, 35 00:03:08,600 --> 00:03:14,400 do you just pull from chat GBT? No, I just, I pull from experience of having to answer 36 00:03:14,400 --> 00:03:19,000 reviews for years. Yeah. Well, sometimes I'm so petty. I just want them to know it's a 37 00:03:19,000 --> 00:03:24,640 generic response. I want you to know that we did not put time or thought into this response. 38 00:03:24,640 --> 00:03:28,240 That's how we feel about your review. Yeah. For your six out of 10, you can have a generic 39 00:03:28,240 --> 00:03:33,000 response. Exactly. But for your nines and tens, it can be absolutely genuine. Yes. Please 40 00:03:33,000 --> 00:03:38,200 come again. Yes. If you ever read my responses, a lot of them are generic. I've got a formula 41 00:03:38,200 --> 00:03:42,200 where I'll take kind of the template that they give. I know what to rip out and then 42 00:03:42,200 --> 00:03:49,640 I just drop in a few lines and send. I could. You put a lot more effort than I would. Well, 43 00:03:49,640 --> 00:03:54,520 you know how I write emails. A lot of times it's like me crafting a very nice way of saying, 44 00:03:54,520 --> 00:03:58,480 I'm going to leave you in the middle of nowhere. Yeah. Drive home. Some of them are hilarious. 45 00:03:58,480 --> 00:04:03,920 A nice crafty way of saying, no, you're dumb. Yeah. Yeah. Pretty much. He's really good. 46 00:04:03,920 --> 00:04:08,720 We get the boss. You're allowed to do that. Well, yeah, but it's not the right thing to 47 00:04:08,720 --> 00:04:13,280 do. Well, half the times they don't have a clap back. So no, no. And I make sure that 48 00:04:13,280 --> 00:04:17,600 they don't have a clap. Are they intelligent enough to like read between the lines and 49 00:04:17,600 --> 00:04:22,560 understand what you're really saying? Some maybe. Yeah. I mean, we deal with some interesting 50 00:04:22,560 --> 00:04:27,400 folks. Yeah. I mean, a lot of the problems that we've been having lately have been fraud 51 00:04:27,400 --> 00:04:31,260 related. You know, like we were talking a little bit before this about people using, 52 00:04:31,260 --> 00:04:36,340 you know, fraudulent employee forms. Right. Like we had one that had a bunch of problems 53 00:04:36,340 --> 00:04:40,880 with the room. We shared this in an earlier episode where he'd stayed, I think it was 54 00:04:40,880 --> 00:04:46,800 eight nights or no, uh, eight nights and 14 days, something like that. Um, one of the 55 00:04:46,800 --> 00:04:53,560 nights happened to be on a certificate, which got him a review link. Yes. So he flamed us 56 00:04:53,560 --> 00:04:58,240 in the review link. So like that guy, yeah, I wrote, you can F off. Oh, I wrote him a 57 00:04:58,240 --> 00:05:04,560 fairly professional, but yet blunt email inviting him to enjoy future stays at a hotel 58 00:05:04,560 --> 00:05:11,080 other than ours. Stay with our brand. Just not here. Yeah. The template will say at the 59 00:05:11,080 --> 00:05:16,080 bottom and we hope you, you know, return to the set hotel, but I'll just change it. We 60 00:05:16,080 --> 00:05:20,640 hope you have to stay at the brand. I don't care if you say at this hotel, you could, 61 00:05:20,640 --> 00:05:26,800 as long as you have the brand not here. But on the timing of us recording this episode, 62 00:05:26,800 --> 00:05:35,440 we are post Memorial day weekend. Yes. By a few days. Yeah. How did your hotel do? Um, 63 00:05:35,440 --> 00:05:41,200 okay. Really well considering, you know, the challenge with my property at the moment is 64 00:05:41,200 --> 00:05:44,900 that we have a bunch of rooms out of order because of projects that are going on. Right. 65 00:05:44,900 --> 00:05:50,000 So our occupancy was not full, but that didn't prevent us from having jokers. We had problems 66 00:05:50,000 --> 00:05:54,400 over the weekend and the last week, a few that we'll get to share tonight. Yeah. I'm 67 00:05:54,400 --> 00:06:01,160 glad the weekend passed with no big problems, but for us, you know, kind of that spring 68 00:06:01,160 --> 00:06:06,280 break and then you've got Memorial day weekend. That's the last kind of practice period before 69 00:06:06,280 --> 00:06:11,440 summer starts. It's your warmup. Yeah. And like all of our projects are due to be over 70 00:06:11,440 --> 00:06:16,840 in a week, week and a half at the most father's day. Yes, absolutely. Like the first couple 71 00:06:16,840 --> 00:06:22,440 days of June projects will be done. So all the rooms are back in inventory. Everything 72 00:06:22,440 --> 00:06:30,000 is ramped up, ready to go. And because the area had a really bad spring break and now 73 00:06:30,000 --> 00:06:35,520 we had a Memorial day weekend that was kind of a misfire because of the projects, right? 74 00:06:35,520 --> 00:06:40,940 Our team hasn't really practiced. So I'm a little concerned. Like practice a fully sold 75 00:06:40,940 --> 00:06:46,640 out holiday weekend. The high rates, the high expectations, the high occupancy, everything 76 00:06:46,640 --> 00:06:53,520 at the max. The team's been kind of coasting for the last eight weeks. So I'm worried about 77 00:06:53,520 --> 00:06:57,440 the beginning of summer because it's going to be kind of a rude shock. Right. There's 78 00:06:57,440 --> 00:07:02,680 been no warmup. Yeah. I mean, in my department, you know, people say, Oh, are you ready for 79 00:07:02,680 --> 00:07:08,720 summer? I'm like, yes, I have been literally prepping for this the last five months and 80 00:07:08,720 --> 00:07:13,640 I call it my three super bowls of the year. If you're an FNB, you know, your Easter, your 81 00:07:13,640 --> 00:07:20,520 Mother's Day, your Thanksgiving, your Christmas. Those are like your big days in FNB for rec 82 00:07:20,520 --> 00:07:24,720 for me specifically. Yeah, you have your Memorial Day, Fourth of July and Labor Day, but those 83 00:07:24,720 --> 00:07:31,880 aren't just one days. Those are entire weekends. And Fourth of July this year is on a Thursday. 84 00:07:31,880 --> 00:07:37,520 So it will be probably Wednesday will be busy. Thursday will be slammed. And then Friday, 85 00:07:37,520 --> 00:07:42,300 Saturday, Sunday. Oh, man. So essentially a full work week just at 100%. Are they doing 86 00:07:42,300 --> 00:07:48,200 fireworks by you? No. So my property is a little bit different. When sunset goes down, 87 00:07:48,200 --> 00:07:53,520 everyone leaves because we are very family oriented. So when the kids need to go to bed 88 00:07:53,520 --> 00:07:59,060 or plenty of people live literally on the beach where they can better see fireworks 89 00:07:59,060 --> 00:08:06,020 from nearby peers, they go home. So it's like, thank God seven o'clock go the F home. But 90 00:08:06,020 --> 00:08:11,280 I got to say, I talk about my staff a lot on this podcast and I've been hiring seasonals 91 00:08:11,280 --> 00:08:18,780 the last few months. Seasonal being the summer season? Just employees. Right. Seasonal employees. 92 00:08:18,780 --> 00:08:24,680 So from the time of hire through to mid August, a lot of college students, if they're in a 93 00:08:24,680 --> 00:08:28,880 quarter system, they won't go back until mid September. So I know I have them for Labor 94 00:08:28,880 --> 00:08:35,120 Day. So I hire a little strategically. Where are you going to school? Oh, you're going 95 00:08:35,120 --> 00:08:41,240 to the UC? That's great. Yeah. Okay. They'll be here through mid September. But the thing 96 00:08:41,240 --> 00:08:47,120 the staff did phenomenal, like little to no hiccups with the staff. Normally I have to 97 00:08:47,120 --> 00:08:51,960 like be on their butts about everything the first holiday of the year. They did great. 98 00:08:51,960 --> 00:08:58,160 And you guys were sold out. So Saturday, you know, we're in an area with a Marine layer. 99 00:08:58,160 --> 00:09:02,920 We're a waterfront property. Normally the Marine layer, you know, May Gray burns off 100 00:09:02,920 --> 00:09:10,040 11, 12, sometimes one. Oh no, Saturday is Memorial Day weekend. 852. I go on the pool deck and 101 00:09:10,040 --> 00:09:15,780 the sun's out. I was like, Oh, here we go. Thinking like I have an hour, hour and a half 102 00:09:15,780 --> 00:09:19,720 to like really finish getting the pool deck set. Oh no, people started coming in. Not 103 00:09:19,720 --> 00:09:27,440 without weather. Not a seat in the house at 945. Wow. Yeah. So from 845 to 945 200 people 104 00:09:27,440 --> 00:09:33,120 showed up. Do you guys do DJs at the pool area? Saturday we had, I don't even. Okay. 105 00:09:33,120 --> 00:09:38,320 So I know his name. His nickname is coconut Frank. Steel drum. That's what it is. Oh, 106 00:09:38,320 --> 00:09:43,600 fun. Steel drum. And then we hire like an ice cream truck to give away free ice cream 107 00:09:43,600 --> 00:09:49,040 to people who are at the pool. A lot of kids. Yeah. So the team did great, but I did have 108 00:09:49,040 --> 00:09:54,780 one a hole of the weekend. Yeah. So again, I'm saying family oriented. We have a lot 109 00:09:54,780 --> 00:10:00,080 of repeat customers, right? I know this guy, he's in the fitness center most days and he 110 00:10:00,080 --> 00:10:03,840 is that jerk in the fitness center. That's always on a cell phone taking really loud 111 00:10:03,840 --> 00:10:09,160 calls. He'll have his AirPods in, but he is just talking so loudly that I have had to 112 00:10:09,160 --> 00:10:11,840 go up to him a couple of times and be like, Hey, can you take that outside? Like you're 113 00:10:11,840 --> 00:10:15,800 disrupting other people. I've gotten complaints. So he's that kind of guy. And be like, Oh, 114 00:10:15,800 --> 00:10:19,480 oh yeah. Yeah. Sorry, Liz. Yeah. Yeah. Yeah. I'm like, okay, dude, this is like the sixth 115 00:10:19,480 --> 00:10:23,320 day in the row. I've told you this, get the clue. No one under the age of 14 is allowed 116 00:10:23,320 --> 00:10:28,080 in the hot tub. Big part of my staff's job and the lifeguard's job is literally emptying 117 00:10:28,080 --> 00:10:32,640 the hot tub of the children. Because when the families come on property, the parents 118 00:10:32,640 --> 00:10:36,840 could give two quips. They're at the bar, getting a drink. They're sitting on a chase 119 00:10:36,840 --> 00:10:40,640 lounge talking to their girlfriends, talking about, Oh my God, where are you? Oh, you're 120 00:10:40,640 --> 00:10:45,040 going to Ibiza for this summer. They're talking about all their grando vacations and their 121 00:10:45,040 --> 00:10:50,500 kids are just running rampant. I had numerous times over the weekend, this exact person 122 00:10:50,500 --> 00:10:54,640 refused to get his children out of the hot tub. No matter how many times the lifeguard 123 00:10:54,640 --> 00:11:00,160 asks, no matter how many times my staff asked, it was only when I went onto the pool deck, 124 00:11:00,160 --> 00:11:04,180 he would be like, Oh kids, Liz is on the pool deck. Now we really got to get out. Yeah. 125 00:11:04,180 --> 00:11:10,660 How old are the kids? Um, like four and six. He's okay with this four year old. Oh yeah. 126 00:11:10,660 --> 00:11:15,680 These people do not care at all. They don't care until they care. Yeah. They don't care 127 00:11:15,680 --> 00:11:20,720 until I don't know. Somebody gets hurt. They're threatened to get kicked out. Yeah. Like, 128 00:11:20,720 --> 00:11:25,360 so routinely over the weekend, I'm hearing this phrase a lot. Oh, now Liz is here. Now 129 00:11:25,360 --> 00:11:29,160 we really have to get out. So I go to all my staff and I'm like, is he refusing to get 130 00:11:29,160 --> 00:11:32,960 his kids out of the hot tub to you? What, what, what about for you? And my staff is 131 00:11:32,960 --> 00:11:38,240 like, no, he literally refuses. Like we're having such a hard time. So finally the last 132 00:11:38,240 --> 00:11:42,880 time he's like, Oh, Liz is here. You got to get out. I go, Mr. Smith, I want to let you 133 00:11:42,880 --> 00:11:49,520 know this is a property rule. This is not just my rule. So when my staff or the lifeguard 134 00:11:49,520 --> 00:11:54,320 asks for your kids to get out of the hot tub, yet they mean it. It's not just me creating 135 00:11:54,320 --> 00:11:59,680 that rule. Please respect my staff and please respect our policies. Ooh, how'd that go over? 136 00:11:59,680 --> 00:12:05,560 Oh, he was like, Oh yeah. Okay. Yeah. Well we always listen. And I'm like, uh-huh. Yeah. 137 00:12:05,560 --> 00:12:09,800 Thank you. Have a great day. Let us know if you need anything else. So he is my a-hole 138 00:12:09,800 --> 00:12:14,280 of the week because it's not my rule. Why, why is it only me coming on the pool deck 139 00:12:14,280 --> 00:12:19,160 that you're like, Ooh, now I have to follow the rules. Like respect my team and the job 140 00:12:19,160 --> 00:12:24,240 they are doing. But also your staff just lets him ignore them. They're so intimidating. 141 00:12:24,240 --> 00:12:31,480 And they did by like people of any sort of influence. Yes. And my staff is young. They 142 00:12:31,480 --> 00:12:38,600 range from 16 to 20. Oh, okay. So it's like a lot of their first job. And if some big 143 00:12:38,600 --> 00:12:43,840 strong dude is like, no, I'm not getting my kid out of the hot tub. They're like, Oh, 144 00:12:43,840 --> 00:12:48,920 sorry. And they run away. They don't run to you though. I just, I don't know. I can't 145 00:12:48,920 --> 00:12:54,280 fathom just allowing someone to walk all over me. I can't either. But I mean, this bill 146 00:12:54,280 --> 00:12:59,680 can attest to this area. The hotel is in the rules apply to everybody but me. That's, that's 147 00:12:59,680 --> 00:13:05,760 her area. Oh gosh. I don't think I could work there. Imagine 200 blueberry elites on the 148 00:13:05,760 --> 00:13:10,480 pool deck. Yeah. At one time, none of which believe that the rules apply to them, but 149 00:13:10,480 --> 00:13:15,280 the rules definitively apply to that person. Right. Oh, there's strawberry. Go talk to 150 00:13:15,280 --> 00:13:20,240 them about the rules. Don't talk to me. So no, I kind of put him in his place and now 151 00:13:20,240 --> 00:13:25,840 hopefully he listens. We'll see. I doubt it. I highly doubt it. He, he just, he's just 152 00:13:25,840 --> 00:13:30,680 a jerk. I mean, he's rented boats before and there have been times I'm like, Oh my God, 153 00:13:30,680 --> 00:13:36,240 why is that boat still here? Like they checked in 25 minutes ago. They should be out in the 154 00:13:36,240 --> 00:13:41,520 water enjoying their boat rental and come to find out my staff is running all over the 155 00:13:41,520 --> 00:13:46,480 place with all of his ridiculous requests. They go down to the dock, right? Oh, we need 156 00:13:46,480 --> 00:13:51,120 a wine opener. They run up, get a wine opener, come back. Oh, do you have any blankets? They 157 00:13:51,120 --> 00:13:55,920 run up, go get blankets, run down. And like the blankets are in storage in the building 158 00:13:55,920 --> 00:14:00,800 on the second floor. Like it's a distance. It's a distance. It's disrespectful. Oh, can 159 00:14:00,800 --> 00:14:05,200 you go to the bar and like order us another round of drinks before we leave? And I'm like, 160 00:14:05,200 --> 00:14:09,480 bro, this kid is 17. Like, why are you going and telling him to go order you drinks at 161 00:14:09,480 --> 00:14:13,280 the bar? So he's that kind of person. It's also like what servers hate when they say, 162 00:14:13,280 --> 00:14:16,840 Oh, can I have ranch? And they come with your ranch. Oh, I'm sorry. Can I get extra napkins 163 00:14:16,840 --> 00:14:20,200 or whatever? It's like, tell me everything you need now. And the servers might like, 164 00:14:20,200 --> 00:14:26,960 can I get you anything else? And you say no. Okay, whatever. Yeah. So he's just that kind 165 00:14:26,960 --> 00:14:30,600 of person. Well, the rental ends at the end of the rental time anyway, right? Hell yeah, 166 00:14:30,600 --> 00:14:34,680 it does. Or does he pitch that fit that we, yeah, we rented it at two, but we didn't leave 167 00:14:34,680 --> 00:14:41,000 the dock until 245. I don't give him any favors. No, I don't. There are certain people I will 168 00:14:41,000 --> 00:14:47,800 if we have room for it right on the calendar. And maybe, I don't know, they give my staff 169 00:14:47,800 --> 00:14:53,320 a good handshake and compensate them. I'm willing to bend the rules before a jerk like 170 00:14:53,320 --> 00:14:56,920 that. And I know he doesn't tip. Are your boats trackable? So like if somebody doesn't 171 00:14:56,920 --> 00:15:01,960 come back on time, can you find it? This is like a current topic because we got new electric 172 00:15:01,960 --> 00:15:07,840 bikes. And love those things. And the boss's boss's boss was like, Oh, maybe we get air 173 00:15:07,840 --> 00:15:13,300 tags or tiles for the electric bikes. And I was like, well, kind of the electric bike, 174 00:15:13,300 --> 00:15:19,560 what about a $50,000 boat? Maybe screw the $2,000 electric bike. But my whole thing is 175 00:15:19,560 --> 00:15:25,040 like with air tags specifically, you have to have an Apple ID. Who is going to own that? 176 00:15:25,040 --> 00:15:30,280 Because I'm not at work 24 seven. I don't want that login. Yeah, just create one. So 177 00:15:30,280 --> 00:15:35,440 create a shared one or just buy an iPad for the property. Yeah. So I think that's a security 178 00:15:35,440 --> 00:15:41,600 problem. Pass this on to me. That's where the responsibility of tracking them would 179 00:15:41,600 --> 00:15:47,680 lie because that's loss prevention. Right? Yeah. So it's literally in their wheelhouse. 180 00:15:47,680 --> 00:15:53,000 Yeah. So it's in discussion right now. But if you're tracking people, you have to let 181 00:15:53,000 --> 00:15:56,920 them know, right? Well, you're not tracking them. You're tracking your property. I mean, 182 00:15:56,920 --> 00:15:59,720 do you still have to let them know? I don't know. I think I would just put it in the rental 183 00:15:59,720 --> 00:16:05,280 contract. Yeah. Fine print that they don't read. Yeah. But okay, it's in there just as 184 00:16:05,280 --> 00:16:09,920 one of the addendums. Item number 22. Do you make it visible on the vessel? I probably 185 00:16:09,920 --> 00:16:14,200 wouldn't know because then if somebody is intending to steal it or not bring it back 186 00:16:14,200 --> 00:16:18,000 on time, then they can off board. Yeah, they can get rid of it. Because then there was 187 00:16:18,000 --> 00:16:23,920 discussion of like attaching it to the key. That's not a bad idea. So they know they're 188 00:16:23,920 --> 00:16:29,280 getting tracked when they get into the boat, but you could easily take off a tile or an 189 00:16:29,280 --> 00:16:34,200 air tag and throw it in the water. So I was talking to my IT guy because he asked, why 190 00:16:34,200 --> 00:16:39,040 is security asking you about air tags? And he was like, do you lose the keys often? I 191 00:16:39,040 --> 00:16:42,840 was like, no, what are you talking about? They break. And he was like, security wants 192 00:16:42,840 --> 00:16:46,600 to attach a tracker to the keys. I was like, oh no, no, no, no, bro. We don't care about 193 00:16:46,600 --> 00:16:53,600 the keys. We care about the boat. Yeah. And he had a good point. So if there are no other, 194 00:16:53,600 --> 00:17:00,960 let's say for air tags and there are no other Apple products, like pinging cell phone towers, 195 00:17:00,960 --> 00:17:05,320 you won't know its exact location. So you're saying that if people have iPhones on the 196 00:17:05,320 --> 00:17:12,440 boat, it feeds off of other devices. So it's not just the air tag pinging into space, pinging 197 00:17:12,440 --> 00:17:19,260 to the location, like on your iPad that shows you the location. It relies on other people's 198 00:17:19,260 --> 00:17:25,800 devices to pass through another device to the tower, to your iPad. For the triangulation, 199 00:17:25,800 --> 00:17:31,040 I'm assuming. Yeah. So it won't work if every single person on the boat has an Android. 200 00:17:31,040 --> 00:17:37,000 Correct. Or like a tile, right? If there's, I don't really know how tiles work, but I'm 201 00:17:37,000 --> 00:17:41,240 assuming it's the same. If no one around has the tile app, then does it? Well, the tile 202 00:17:41,240 --> 00:17:45,520 is a distance thing. I have no idea. I had to get my dad one for his wallet. He's always 203 00:17:45,520 --> 00:17:50,760 losing his wallet. But yeah, so you have to be in the vicinity of the wallet in order 204 00:17:50,760 --> 00:17:55,360 to activate. Okay. So a tile wouldn't work if you're like a mile away from it. But for 205 00:17:55,360 --> 00:17:59,000 air tags, if there's not better technology these days, who knows? I don't know. But the 206 00:17:59,000 --> 00:18:04,760 air tags, if you're not around another product, say everyone on the boat has iPhones, but 207 00:18:04,760 --> 00:18:09,720 they turn off their location services. Like, can you pass through it? You know what? This 208 00:18:09,720 --> 00:18:14,880 gives me flashbacks to our man that had the earbuds that were stolen from his room. Oh 209 00:18:14,880 --> 00:18:20,000 my gosh. Screw that guy. And he's running all over the hotel saying, you know, Oh look, 210 00:18:20,000 --> 00:18:24,320 now it's, you know, 450 feet away. Now it's five feet away. Now it's a hundred feet away. 211 00:18:24,320 --> 00:18:29,040 Does that kind of make sense though? Cause it's gonna pass through another device. Well, 212 00:18:29,040 --> 00:18:34,820 in that time where it was originally 450 feet away, there was the guy that was his cell 213 00:18:34,820 --> 00:18:39,000 phone was the closest. Right. So you might've needed another to bounce off of. And then 214 00:18:39,000 --> 00:18:43,120 when I was standing right next to him, that's when he said, Oh, now it says it's five feet 215 00:18:43,120 --> 00:18:47,480 away. I was standing next to him with my Apple product, his Apple product. I think you were 216 00:18:47,480 --> 00:18:52,280 at the front desk at that point. It's like, we were all kind of close to this. So now, 217 00:18:52,280 --> 00:18:57,240 yeah, all of our, now it was exact and pinpointed. And that's why it was only five feet away. 218 00:18:57,240 --> 00:19:01,360 But earlier when there was nobody else around him, it was 450 feet away. Cause it hadn't 219 00:19:01,360 --> 00:19:06,280 went, his vehicle was right outside. So I'm like, is, are you sure it's not in your car? 220 00:19:06,280 --> 00:19:10,360 Yeah, no, they were in his pocket. Yeah, they were on his body closer. It's like, how loose 221 00:19:10,360 --> 00:19:15,680 are your pants for you to not know you have earbuds in them? Was he a blueberry? Yeah, 222 00:19:15,680 --> 00:19:19,640 I want to say he was, but he was also traveling on an associate rate. I was going to say, 223 00:19:19,640 --> 00:19:24,280 I know it was associate, but I don't know about status. I'll have to do some research 224 00:19:24,280 --> 00:19:29,200 because now you can get status staying with a form. It's fairly new, right? Within the 225 00:19:29,200 --> 00:19:35,240 last year. No last few years. It's been a while now, but there was time where, no, if 226 00:19:35,240 --> 00:19:39,280 you were an associate, you got no perks, no Benny's nothing. You've got a room. Your benefit 227 00:19:39,280 --> 00:19:45,280 is the rate. Yeah. Cheap rate. Fair. This way it should have been. Well, nowadays the brand's 228 00:19:45,280 --> 00:19:50,600 discounts aren't the same. So I guess it is nice that at least, I mean, yes, you have 229 00:19:50,600 --> 00:19:54,040 to pay a lot more than we used to, but at least I'm getting points in status out of 230 00:19:54,040 --> 00:19:59,120 it. I have a total of 28,000 points. What does that give me? Our hotel, a couple of 231 00:19:59,120 --> 00:20:08,040 nights, almost two nights without a form, no less. Okay. That changes things. Now, honestly, 232 00:20:08,040 --> 00:20:12,320 I would save those points though. I got a car payment now. I'm not traveling. Save them 233 00:20:12,320 --> 00:20:18,960 up and use them at a really nice spot. Yeah. They're valid until summer of 2025. So you 234 00:20:18,960 --> 00:20:23,880 got a little time. You got a few more thousand points you can rack up. Yeah. I'll have a 235 00:20:23,880 --> 00:20:29,400 few one or two nights days somewhere. Got to get a form. Better behave. You know what? 236 00:20:29,400 --> 00:20:33,660 Actually we've got a form story to share. Oh, okay. Let's get into it. Three nights ago 237 00:20:33,660 --> 00:20:39,600 we had a guy check in. Guy had a reservation for an associate rate, but didn't have a very 238 00:20:39,600 --> 00:20:43,960 good form. And the form that he had, he claimed his name was misspelled, which I could kind 239 00:20:43,960 --> 00:20:48,280 of overlook. Maybe. But he also didn't have his ID. So how are you going to check into 240 00:20:48,280 --> 00:20:52,360 a hotel without your ID and a credit card? Right? I have the form. Yeah, but you still 241 00:20:52,360 --> 00:20:56,360 need an ID. This is kind of his argument though. I have the form and I have my credit card. 242 00:20:56,360 --> 00:21:01,640 What else do you need? What's the problem? So when challenged on where his ID was, you'll 243 00:21:01,640 --> 00:21:07,200 love this one. You fly, right? Yeah. So when you go to the airport and you check in, you 244 00:21:07,200 --> 00:21:12,280 check in your bags, right? And then when your bags are checked, you go to security, right? 245 00:21:12,280 --> 00:21:16,760 Yeah. And that's security. You have to present your ID and your boarding pass. Okay. So here's 246 00:21:16,760 --> 00:21:23,280 the problem with this guy's story. Both to the person taking your bags and TSA. Because 247 00:21:23,280 --> 00:21:26,640 you got to check in with it for them to take your luggage, right? Correct. So this guy 248 00:21:26,640 --> 00:21:31,280 claims that he doesn't have his ID because. It was in his bag. It was in his checked luggage 249 00:21:31,280 --> 00:21:36,720 and the airline lost his bags. No, literally not. You can't get on a plane without an ID. 250 00:21:36,720 --> 00:21:41,120 Yeah. So the night that he was checking in, we denied him on the associate rate. He was 251 00:21:41,120 --> 00:21:45,880 given a rack rate. Okay. He comes down the next day and he wants to extend his reservation. 252 00:21:45,880 --> 00:21:50,200 He wants the associate rate, but still can't provide an ID. Well, and just so people don't 253 00:21:50,200 --> 00:21:54,880 think that we just gave him the regular rate without an ID, he put it in his wife's name 254 00:21:54,880 --> 00:21:58,880 who did have her ID and credit card. Right. So we didn't just share that detail. It's 255 00:21:58,880 --> 00:22:05,520 funny because earlier you're like, must be leaves. Oh, I know. That's exactly why I'm 256 00:22:05,520 --> 00:22:10,640 giggling. His wife did not have the form with her name on it. So she got the regular. Exactly. 257 00:22:10,640 --> 00:22:15,480 Correct. Okay. So valid stay technically. Correct. Right. So under her name is now about 258 00:22:15,480 --> 00:22:21,120 the stay, but he wants to put his rewards number on the account. No, but again, he doesn't 259 00:22:21,120 --> 00:22:27,240 have his reward accounts. Correct. And we won't switch it for him because number one, 260 00:22:27,240 --> 00:22:30,720 he doesn't have his ID and number two, to your point, it's not a shared account. So 261 00:22:30,720 --> 00:22:35,040 we're not just going to add it to the folio. So he doesn't like that. He was trying to 262 00:22:35,040 --> 00:22:39,680 bargain with us yesterday saying, you know, like, oh, well, if I can go get an ID, can 263 00:22:39,680 --> 00:22:44,960 you adjust the rate down? No, my guy, I'm sorry. It's like, you need to have all of 264 00:22:44,960 --> 00:22:49,320 these ducks in a row. Once that rate runs, it runs. I'm not adjusting it. Right. That 265 00:22:49,320 --> 00:22:55,960 didn't go over well. But question, could he have gone to DMV? So he asked me that. I 266 00:22:55,960 --> 00:23:00,320 was the one that dealt with him yesterday. Gotten a like temporary printed ID. If it 267 00:23:00,320 --> 00:23:05,480 has this photo on it, it's gotta be a photo ID. Oh yeah. Do they put your photo on it? 268 00:23:05,480 --> 00:23:09,760 Last time I got one, there was no photo on it. So what I told him was there's no DMV 269 00:23:09,760 --> 00:23:15,280 nearby, but there's a AAA office that does offer DMV services. Mind you, it's almost 270 00:23:15,280 --> 00:23:19,280 five o'clock and they're probably going to close soon. I said, do you have AAA? He's 271 00:23:19,280 --> 00:23:23,560 like, no, but I'll buy AAA so I can get them. I'm like, well, you know, they're going to 272 00:23:23,560 --> 00:23:27,360 give you a temporary paper ID without your photo on it. So you might not even want to 273 00:23:27,360 --> 00:23:32,000 waste your time because you need a photo because we won't accept that. So I kind of am the 274 00:23:32,000 --> 00:23:36,720 reason why he decided not to go that route. No, that's totally fine. And at this point, 275 00:23:36,720 --> 00:23:42,520 I had already talked to Bill about what we should do and he actually encouraged me to 276 00:23:42,520 --> 00:23:48,840 ask him to leave instead. Yeah. Or your wife's name can be on the reservation and you can 277 00:23:48,840 --> 00:23:54,680 stay at the regular rate. And that's what he did. What? Bar? Yes. Which was actually 278 00:23:54,680 --> 00:24:01,000 kind of high. Oh, and I was so glad too. It was a little pricier rate. Yeah. Why is that? 279 00:24:01,000 --> 00:24:06,120 For Tuesday, what was yesterday? Wednesday? For a Wednesday, it was like, whoa. Anyway. 280 00:24:06,120 --> 00:24:11,880 So this guy comes down today, still complaining about his rates, still complaining about the 281 00:24:11,880 --> 00:24:15,920 entire experience. And he's talking to the front office supervisor and he's just kind 282 00:24:15,920 --> 00:24:20,160 of being a punk. He changed his tone today because the last two nights when he needed 283 00:24:20,160 --> 00:24:27,720 us. Oh yeah. Super complimentary, super nice. Oh, I'm so sorry. Like I know this isn't normal, 284 00:24:27,720 --> 00:24:32,840 but can you please help me out here type of attitude today? Totally different. Yeah, totally 285 00:24:32,840 --> 00:24:36,800 different guy comes down and he's a punk right off the bat. Talk about how he's going to 286 00:24:36,800 --> 00:24:40,160 open a case. He's going to complain to corporate, blah, blah, blah, blah, blah. So then I'm, 287 00:24:40,160 --> 00:24:43,880 I'm in the back office kind of eavesdropping for a little bit. I want to hear what this 288 00:24:43,880 --> 00:24:47,880 guy is going to say, how he's going to kind of lay out the vibe. And then he just started 289 00:24:47,880 --> 00:24:52,120 being a punk. I'm like, I'm going to go up there. So I walked up and I introduced myself 290 00:24:52,120 --> 00:24:56,840 and I explained to him, no, you can contact corporate, but I need you to understand before 291 00:24:56,840 --> 00:25:02,520 you do so we keep receipts. So you checked in with a bogus form that was illegible. You 292 00:25:02,520 --> 00:25:06,600 checked in with no ID. You gave us a hard time about it. It's like, what are you going 293 00:25:06,600 --> 00:25:10,680 to complain to corporate about? Please tell me. He had no answer. He goes, well, I mean, 294 00:25:10,680 --> 00:25:15,640 I don't want to. Oh, please do me a favor. And I would have welcomed him to call corporate. 295 00:25:15,640 --> 00:25:20,120 Easy fight. Very easy fight. Especially since last night, I didn't like how any of this 296 00:25:20,120 --> 00:25:25,800 was vibing whatsoever. So I contacted the hotel that the form was issued from and I did not 297 00:25:25,800 --> 00:25:29,800 think the GM was going to be there. Cause when it got to this point for us, it's three 298 00:25:29,800 --> 00:25:35,000 15, three 30 in the afternoon hotels on the Eastern time zone. So I didn't think that 299 00:25:35,000 --> 00:25:39,920 the GM was going to be there at all. Call. He's there. Wow. Had a short conversation 300 00:25:39,920 --> 00:25:44,880 with him. I think it was maybe two minutes kind of laid out what was going on and the 301 00:25:44,880 --> 00:25:49,480 vibe that I got from the guy. He goes, oh, well, woman that issued the form, Sally is 302 00:25:49,480 --> 00:25:54,220 working. I'm like, oh, oh, good. Okay. Well, can you please ask Sally if this form that 303 00:25:54,220 --> 00:25:59,280 she gave to her friend, Bob is valid. He says, yeah, hang on. Hang on. Let me get her. Like 304 00:25:59,280 --> 00:26:03,840 a few seconds later. He's like, yeah, I talked to her. He's like, deny the form. The form 305 00:26:03,840 --> 00:26:07,520 is technically valid in the system. He's like, I don't care if it's valid or not. Just deny 306 00:26:07,520 --> 00:26:12,680 the form. We've got problems with the guy. Like, okay. So this employee, how is the employee 307 00:26:12,680 --> 00:26:18,160 connected to your guests? So that's the thing that's kind of interesting. Yeah. Okay. So 308 00:26:18,160 --> 00:26:27,320 when I was listed as a son of son of the associate. Yes. Okay. When it's listed as child of associate 309 00:26:27,320 --> 00:26:33,080 and it's spelled wrong, you really think your mama don't know how to spell your name. Oh, 310 00:26:33,080 --> 00:26:39,040 yeah. And this is where it got interesting because he's claiming that his name on the 311 00:26:39,040 --> 00:26:43,520 folio is spelled wrong. And I said, okay, well, you know, let me ask you a question. 312 00:26:43,520 --> 00:26:48,760 Who's the person that issued the form to you? He says, oh, well, Sally, give it like who 313 00:26:48,760 --> 00:26:56,360 is Sally. Okay, great. What is the relationship of that person to you? What do you mean? Like, 314 00:26:56,360 --> 00:27:00,920 well, on the form, how is it listed? Because, you know, I'm looking at it here and there's 315 00:27:00,920 --> 00:27:05,200 an X there. There's an X. Yeah, it says Sally is your mother. And he kind of looked at me 316 00:27:05,200 --> 00:27:09,280 and I'm like, what is Sally's last name? Well, I don't know what her last name is. She just 317 00:27:09,280 --> 00:27:13,840 got married. Your mama just got married. No, but he claimed sister. So then he adjusts 318 00:27:13,840 --> 00:27:17,360 it and he says, well, it's my sister-in-law. And I'm like, okay, so you don't know your 319 00:27:17,360 --> 00:27:21,560 sister-in-law is last name? Oh, well, no, no. She, I mean, she just got married. Your 320 00:27:21,560 --> 00:27:28,480 sister-in-law would be married to your brother. Right. Well, so then I tried to, yeah, then 321 00:27:28,480 --> 00:27:32,120 I tried to throw him a bone and I was like, well, wait a minute. Is she your sister-in-law 322 00:27:32,120 --> 00:27:37,360 through your brother or is she your sister-in-law through your wife's side? Oh, okay. Good point. 323 00:27:37,360 --> 00:27:42,320 I'm trying to throw him a bone. Yeah. Oh no, no. It's my brother's wife. Oh, you stupid. 324 00:27:42,320 --> 00:27:46,520 Didn't take the bone. You're stupid. You're just stupid. And then I said, I don't understand 325 00:27:46,520 --> 00:27:50,520 how to understand how you would have different last names. Yeah. Well, you know, she's been 326 00:27:50,520 --> 00:27:54,240 giving me the forms for about a year and a half. I just, I don't know what the last name 327 00:27:54,240 --> 00:28:00,880 is. Okay. Well, tell me where does Sally work? Oh, like what hotel is she at? He goes, well, 328 00:28:00,880 --> 00:28:07,160 I think it's in Oklahoma or, or maybe it's Tennessee. I know she just moved to Alabama. 329 00:28:07,160 --> 00:28:11,080 Literally listed half the states. Wouldn't you be like, oh, she works at insert brand 330 00:28:11,080 --> 00:28:17,360 name here. She works at a beep normally. I would go vague like that first. Right. Which 331 00:28:17,360 --> 00:28:21,560 that's gotta be a hell of a commute because the three states that he listed are like four 332 00:28:21,560 --> 00:28:26,040 states over from the one that she lives in. Yeah. Definitely not the person. So I had 333 00:28:26,040 --> 00:28:30,320 talked to the GM last night. I decided I'm going to shoot the GM an email. Yeah. So I 334 00:28:30,320 --> 00:28:34,000 type up a nice little email, some bullet points on how big of a fool this guy is being. And 335 00:28:34,000 --> 00:28:39,320 I send it with the form that was attached. Maybe 20 minutes goes by. Wow. Responsive 336 00:28:39,320 --> 00:28:45,280 GM. No, not from the GM. From Sally? From Sally. Cause he probably just forwarded it 337 00:28:45,280 --> 00:28:50,320 to her. No, it's not, it's not a forward. It's not a reply. Independent email. Yeah. 338 00:28:50,320 --> 00:28:55,720 Sally sent you. Yeah, yeah, yeah, yeah. Well, your last bullet point is probably what scared 339 00:28:55,720 --> 00:28:59,480 her. I flat out noted that, you know, this is the kind of stuff that you get fired for. 340 00:28:59,480 --> 00:29:04,480 You lose benefits for. Well, you know, you said it's possible. Oh, the fraud is selling 341 00:29:04,480 --> 00:29:10,160 the form. You might want to talk to her about that. Yeah. That might've lit a fire. Yeah. 342 00:29:10,160 --> 00:29:15,320 Maybe I forgot about that part. So what did Sally say? Oh, Sally was very apologetic. 343 00:29:15,320 --> 00:29:19,520 I'm so sorry. I didn't know that he was doing this. He shouldn't have had a form. I've already 344 00:29:19,520 --> 00:29:24,240 deleted it from the system, et cetera, et cetera, et cetera. Well, we'll see if it actually 345 00:29:24,240 --> 00:29:28,560 got deleted or not. Well, yeah, because we checked it again today and it's still active. 346 00:29:28,560 --> 00:29:33,240 But you said the form didn't look good. No, it's multi-generational. Like again, I had 347 00:29:33,240 --> 00:29:38,780 a hard time reading the GM's email. Well, and the forms expire every so often. So if 348 00:29:38,780 --> 00:29:43,320 he's saying that she's been sending the form for a year and a half, no, this is recently 349 00:29:43,320 --> 00:29:49,080 sent. Yeah, but they're valid 60 days. That form is valid through July 28th. Recently 350 00:29:49,080 --> 00:29:55,680 sent that was sent two days ago. And how is it multi-generated? It was a JPEG. It literally 351 00:29:55,680 --> 00:30:04,400 said dot JPEG at the top. Not PDF. No. So it was a screenshot of a PDF file. So I just 352 00:30:04,400 --> 00:30:08,600 thought it was kind of fun. I love going back to the GM's on that stuff. Well, yesterday 353 00:30:08,600 --> 00:30:13,840 when he had to have his wife come down to extend the reservation, I'm thinking, okay, 354 00:30:13,840 --> 00:30:19,060 well they're both down here. Let me just lock them out real quick. And I go up to the room 355 00:30:19,060 --> 00:30:24,840 just as I suspected. Didn't need a key to open the door. Is there more than two sips 356 00:30:24,840 --> 00:30:30,120 in that? I swear to freaking God. No, that was about one sip. That was about one sip. 357 00:30:30,120 --> 00:30:33,320 I'm your A-hole of the week. You're my A-hole of the week. It might be me because I have 358 00:30:33,320 --> 00:30:37,960 the one that had two full glasses. You know, Bill should have saved me some. I should have. 359 00:30:37,960 --> 00:30:43,440 Whatever. I'm sorry. We got other bottles. Yay. Might be a two bottle night. Okay. It's 360 00:30:43,440 --> 00:30:48,120 also early. It can be a two bottle night. Oh, totally. I have two bottles alone. I'm glad 361 00:30:48,120 --> 00:30:52,800 you guys are on the same page. The other night I had a full bottle. Nice. Well, okay. I had 362 00:30:52,800 --> 00:30:58,880 two full bottles that I shared. Just so. Yeah. That was a hangover for sure. Not enough water. 363 00:30:58,880 --> 00:31:05,000 No, not enough water. Too much wine. One of the bottles was Rose. Like who am I? I'm not 364 00:31:05,000 --> 00:31:11,160 a fan of Rose. I know. I didn't buy it. I didn't choose it. Vanderpump Rose. I do love 365 00:31:11,160 --> 00:31:16,760 Vanderpump. Do you really? I do. I'm like borderline obsessed. Oh my God. Did you watch the finale? 366 00:31:16,760 --> 00:31:22,480 Yes. Did you watch the part three? Finale, finale? Girl. Yes. And I'm the type who, yes, 367 00:31:22,480 --> 00:31:27,680 I watched the finale. Do you listen to podcasts about it? And then I go and listen to podcasts 368 00:31:27,680 --> 00:31:32,200 about reactions. Like their opinions. Oh, okay. So, well, I don't remember the names 369 00:31:32,200 --> 00:31:35,360 because they're new to me. I just started listening to the. Okay. You need to listen 370 00:31:35,360 --> 00:31:38,840 to Nick Viles. Oh, I listen to Nick Viles. Okay. Thank you. I've listened to every Nick 371 00:31:38,840 --> 00:31:44,040 Viles episode where he has them as guests. Katie is my favorite guest. Yes. She has her 372 00:31:44,040 --> 00:31:49,040 own podcast now. Yes. With Dana. And Ariana was recently on it. Okay. I haven't listened 373 00:31:49,040 --> 00:31:52,920 in a few weeks. I haven't heard the one where Ariana was on it because I think it just came 374 00:31:52,920 --> 00:31:57,640 out. But I got a road trip on Sunday and I'm going to binge. Yes. Binge their podcast. 375 00:31:57,640 --> 00:32:02,720 Yes. So Nick Viles. Do you like Dana? Do you like Katie? I love Katie. Do you like Ariana? 376 00:32:02,720 --> 00:32:10,240 Lala. I'm kind of iffy on everyone but Katie. Yeah. Okay. Just because it's so up and down. 377 00:32:10,240 --> 00:32:17,240 I respect Lala. I do. Can't stand her. I think she's very opinionated. Opinions are wrong. 378 00:32:17,240 --> 00:32:23,320 I'm glad she voices her opinions other than Sheena and just cries in the corner. True. 379 00:32:23,320 --> 00:32:28,880 True. True. Ariana. I think she needs severe therapy. She does. So does Sandoval. But so 380 00:32:28,880 --> 00:32:33,720 does everybody. Everybody. Everybody. It's weird that like Schwartz is like one of my 381 00:32:33,720 --> 00:32:38,320 faves even though I think he's a ding dong. He's 12. Yeah. He's a child. Yes. His new 382 00:32:38,320 --> 00:32:44,640 girlfriend is also a anyway. Sorry, Bill. Tangent. I could go on a f***ing tangent. I hadn't 383 00:32:44,640 --> 00:32:50,600 noticed. I got my mom listening to Nick Viles reality recap. Yeah. Because it's so good. 384 00:32:50,600 --> 00:32:55,800 Yeah. Did you see the episode with Schwartz when they were in Coachella? His bare feet. 385 00:32:55,800 --> 00:32:59,960 I couldn't stand it. With his girlfriend on a podcast. What are you thinking? It was so 386 00:32:59,960 --> 00:33:04,840 bold. Yeah. So bold. Well, and then I'm sorry. Part of the reunion when they had Joe out. 387 00:33:04,840 --> 00:33:11,000 No. And then Andy asks about the new girlfriend right in front of her. Not a Joe fan, but 388 00:33:11,000 --> 00:33:15,840 that was pretty bad. I mean, that was cold, but Joe is an idiot. Can't stand her. She 389 00:33:15,840 --> 00:33:20,840 just want to be on the show. Totally. That is also a really good podcast to take podcast 390 00:33:20,840 --> 00:33:27,760 notes. Nick Vial and Jared Freed's J-Train podcast. J-Train does a really good job of 391 00:33:27,760 --> 00:33:33,040 just podcasting. I've never heard of him. All right. He's a comedian based out of New 392 00:33:33,040 --> 00:33:38,040 York. He has a Netflix special, 37 and single. It's great. Oh, yeah. Got to look into it. 393 00:33:38,040 --> 00:33:44,040 Jared Freed. But back to the guy. He had- But back to the fraud story. He had, all I 394 00:33:44,040 --> 00:33:48,480 had to do was push open the door. As you're walking by, if you're just a regular person 395 00:33:48,480 --> 00:33:52,280 walking by, you would never know that the door is open. So I just pushed open the door. 396 00:33:52,280 --> 00:33:57,400 A key falls out. He was holding the door open with a key so that in the event that we didn't 397 00:33:57,400 --> 00:34:01,360 allow him to extend, he can still get into the room. Not just one. Just like block the 398 00:34:01,360 --> 00:34:06,680 strike. Duh. Two. Because after that key fell, I picked it up, tried to close the door and 399 00:34:06,680 --> 00:34:11,200 it wouldn't close again. There's another one. Open it, another key falls out. He tried to 400 00:34:11,200 --> 00:34:15,760 do double damage control. Didn't work. I mean, good try. I was telling the front desk agent, 401 00:34:15,760 --> 00:34:18,720 I'm like, I would love to see his reaction when he goes back up to his room. Because 402 00:34:18,720 --> 00:34:23,260 he- And he's locked out. Well, he's not. He actually eventually had the funds to stay 403 00:34:23,260 --> 00:34:29,040 under the regular rate with the incidentals. So he was given a legitimate new key, but 404 00:34:29,040 --> 00:34:34,040 he thinks he doesn't need the key. So I'm like, I wonder how his reaction is. That he 405 00:34:34,040 --> 00:34:39,600 had to use this key. Right, right. But he is still at the hotel as of now? No. He's 406 00:34:39,600 --> 00:34:44,200 gone. He's checked out. Good riddance. Peace out, my brother. He was just so confident 407 00:34:44,200 --> 00:34:48,480 when he was telling you how to get through TSA without an ID. I thought that was the 408 00:34:48,480 --> 00:34:53,640 most hilarious thing. I've heard like minor stories of people getting through TSA without 409 00:34:53,640 --> 00:35:00,640 an ID, but they have other forms of things with their names on them. Like most recently, 410 00:35:00,640 --> 00:35:06,240 my employee, she is from this area, goes to school in another state. So she just flies 411 00:35:06,240 --> 00:35:12,440 to visit her family. And she of course lost her wallet, lost her ID. I talked her through 412 00:35:12,440 --> 00:35:17,160 that. Okay. Let's be smart, girly. Let's keep it on a person. Maybe not have a purse and 413 00:35:17,160 --> 00:35:22,480 a wallet. Let's just keep it like on our body anyway. But she was freaking out, crying her 414 00:35:22,480 --> 00:35:29,840 eyes out at TSA. And she had a prescription for her birth control and said, here's my 415 00:35:29,840 --> 00:35:34,840 prescription. Here's like a debit card. Here's a credit card. Here's like my, my student 416 00:35:34,840 --> 00:35:41,160 ID, my school ID. And they let her through. Really? Yes. So there are school. She has 417 00:35:41,160 --> 00:35:47,160 a photo school ID. And if she has enough that all matches the same name, I think the TSA 418 00:35:47,160 --> 00:35:51,880 agent was like, you're showing me like a prescription, a debit card, a credit card, a school ID 419 00:35:51,880 --> 00:35:57,520 and a boarding pass. Well, to be honest, I've actually accepted a Costco photo credit card 420 00:35:57,520 --> 00:36:02,800 before as well. So a Costco card or credit card. It was a Costco card with their photo 421 00:36:02,800 --> 00:36:06,720 on it. And then they had plenty of other cards that had their name on it. So I'm like, well, 422 00:36:06,720 --> 00:36:13,800 okay, I guess good to know. I mean, but that was when I was nice. I got a Costco card. 423 00:36:13,800 --> 00:36:17,360 That was when she was still new. That was when I was new. Yeah. Well then like, do you 424 00:36:17,360 --> 00:36:22,200 look up their rewards number and be like, all right, you really have no red flags on 425 00:36:22,200 --> 00:36:26,400 your account? Well, we don't know if they had red flags. We don't have that. Oh, it's 426 00:36:26,400 --> 00:36:32,280 just based on your hotel. What we can see is very limited. That's not juicy at all. 427 00:36:32,280 --> 00:36:37,360 Yeah. Lame. Nevermind. I don't want to work front desk. You don't want to work front desk. 428 00:36:37,360 --> 00:36:40,520 No, I really don't. I really don't. Cause I would have to start at the bottom of the 429 00:36:40,520 --> 00:36:45,920 barrel and like work, I don't know, overnight, PM. I don't want that. Not necessarily. No. 430 00:36:45,920 --> 00:36:51,280 I can request a day shift. No experience. You can just say your availability is this. 431 00:36:51,280 --> 00:36:55,200 If you lay that out at the beginning and they accept you, then it is what it is. Let me 432 00:36:55,200 --> 00:37:00,480 apply for some front office manager jobs. Well, that'd be fun to talk about. Would you 433 00:37:00,480 --> 00:37:06,200 go through with the interview? Maybe once, depending on the salary. That's hilarious. 434 00:37:06,200 --> 00:37:09,560 I mean, you can still deny. Right. Right. Right. I think you should do it. You should. 435 00:37:09,560 --> 00:37:15,360 And then when you deny and then they offer you even more money. Oh, okay. Deny again. 436 00:37:15,360 --> 00:37:18,600 And then offer me more money. Right. I mean, cause it's not like you want it. I also don't 437 00:37:18,600 --> 00:37:24,680 know like the going rate for a farm. So it'll depend on location. Yeah. Type of hotel. Yeah. 438 00:37:24,680 --> 00:37:29,080 You could just kind of treat it like the bumble of job interviews. I'm, I'm good at that. 439 00:37:29,080 --> 00:37:32,980 I'm experienced at that. Okay. Just cause you swipe right. Doesn't mean you actually 440 00:37:32,980 --> 00:37:38,840 have to like go on a date. Yeah. Or marry the guy. Yeah. Have you seen there's a creator 441 00:37:38,840 --> 00:37:42,960 on Tik TOK who would go through interview, like phone interviews and he would record 442 00:37:42,960 --> 00:37:50,960 it and just be completely idiotic and record the reaction. I couldn't, I couldn't be idiotic. 443 00:37:50,960 --> 00:37:54,800 I would have to be like somewhat genuine. Yeah. Yeah. But I mean, obviously he's trying 444 00:37:54,800 --> 00:37:59,040 to get views. Yeah. The purpose of what he's doing is different. Right. Well, I have to 445 00:37:59,040 --> 00:38:06,080 have an a hole of the week. Oh, mind you, I don't deal with guests that much. So we'll 446 00:38:06,080 --> 00:38:11,840 change that. Well, and the reason for that is the front desk will tell me, Oh, this person 447 00:38:11,840 --> 00:38:16,240 wants to speak to a manager. I say, send it to bill. And someone ratted me. I don't know 448 00:38:16,240 --> 00:38:22,440 who told you because I've never said it in front of you. No, there's going to be other 449 00:38:22,440 --> 00:38:28,680 managers. No, it's just the choice is me or bill. So like the farm is saying they want 450 00:38:28,680 --> 00:38:33,840 to speak to someone higher than me. Well, we have a front office supervisor. Oh, I think 451 00:38:33,840 --> 00:38:38,920 you've talked about this. Yeah, there. It's me. Right, right, right. So it's a bill call 452 00:38:38,920 --> 00:38:44,440 bill. Yeah, I'm busy. Well, honestly, it's I take some of them. Let's be real. Some where 453 00:38:44,440 --> 00:38:48,880 I'm just like, okay, literally in the middle of the site centers. And he could very well 454 00:38:48,880 --> 00:38:53,480 be in the middle of something. But I'm like, he's not going to the phone. No, and more 455 00:38:53,480 --> 00:38:57,560 often than not, I do answer the phone. You do. You're good. I try not to play the game 456 00:38:57,560 --> 00:39:03,120 of pass in the book as far as like, I know that number. Just Yeah, do it. Get it out 457 00:39:03,120 --> 00:39:06,920 of the way. Be done. Yeah, there are a few numbers that I do know that I will let go 458 00:39:06,920 --> 00:39:11,000 to voicemail like all the time. Yeah, I do that all the time. If it's someone I don't 459 00:39:11,000 --> 00:39:13,960 really want to talk to in the moment, they can send me an email. Well, no, like I'll 460 00:39:13,960 --> 00:39:18,000 get people calling asking if we're taking bids for security service. No. And so that's 461 00:39:18,000 --> 00:39:22,580 what I was gonna say. I said this is gonna be my second a hole of the week is a security 462 00:39:22,580 --> 00:39:28,000 service who called and I took the call. He asked if we were looking for security services. 463 00:39:28,000 --> 00:39:32,600 I said, No, we're not looking. But you know what, if you want to just send me your information, 464 00:39:32,600 --> 00:39:37,160 I'll go ahead and accept it. Send it to my email. He sends it to my email. Cool. I think 465 00:39:37,160 --> 00:39:42,000 I made it very clear. We're not looking. He said, Are you looking? I said, No. So I looked 466 00:39:42,000 --> 00:39:45,760 at the bid. It looks good. I even told Bill my hey, this is actually like, let's keep 467 00:39:45,760 --> 00:39:52,760 it in our back pocket. It's competitive until the next day. Another call calls the front 468 00:39:52,760 --> 00:39:59,240 desk four times in a span of an hour. No, I recognize the phone number and I'm not answering 469 00:39:59,240 --> 00:40:05,240 the phone. He then proceeds to send an email where he asks me if I received his bid. I 470 00:40:05,240 --> 00:40:11,160 said, Yes, I did. Thank you. That is all I need. Yes. Next day, he calls the front desk 471 00:40:11,160 --> 00:40:19,040 four more times. Finally, I answer the phone and I say, Hey, Zeus, buddy, I can't talk 472 00:40:19,040 --> 00:40:24,360 to you right now. You've got to stop calling my front desk. He's like, Oh, I just wanted 473 00:40:24,360 --> 00:40:31,560 to see if I have guests that need to get through the phone line. I told him, I think I made 474 00:40:31,560 --> 00:40:34,880 it clear in the beginning that we weren't looking. I did respond to you and told you 475 00:40:34,880 --> 00:40:39,320 that I got your bid. I'll let you know if we need anything else. He's like, Oh, he just 476 00:40:39,320 --> 00:40:44,160 got so sheepish and like embarrassed. But get the head. I sent you a voicemail eight 477 00:40:44,160 --> 00:40:48,520 times already. Yeah, leave a voicemail the first time and then okay, for a couple days, 478 00:40:48,520 --> 00:40:54,320 you can call once a day. Yeah, not even that. I think three days is already get the point. 479 00:40:54,320 --> 00:40:58,280 Get the point. Not even that. Like when when I get these calls asking if we're taking bids, 480 00:40:58,280 --> 00:41:01,800 I'll just tell them no, we're not. But if you'd like to send me information, here's 481 00:41:01,800 --> 00:41:08,200 my email address. And then they give you this stupid story to try and lock in a time where 482 00:41:08,200 --> 00:41:13,360 they meet with you face to face where they're like, Oh, well, our area manager, our area 483 00:41:13,360 --> 00:41:18,920 manager will be in your area tomorrow at 10am. Would you be able to meet for just 15 minutes? 484 00:41:18,920 --> 00:41:25,400 No, no. Worse is when they just show up. That one always drives me nuts. Especially vendors. 485 00:41:25,400 --> 00:41:30,040 You know, if we've got an established relationship with our vendors, why are you just stopping 486 00:41:30,040 --> 00:41:34,260 it? Yeah, you know who I am. You've got my email address. You have my phone number. If 487 00:41:34,260 --> 00:41:37,480 I've worked with you long enough, you even have my cell phone number, right? Don't just 488 00:41:37,480 --> 00:41:44,160 drop in. Well, recently I had emailed a vendor for quotes. The next day they stopped by. 489 00:41:44,160 --> 00:41:49,200 I actually know the day I'm on a regular off day for me. They just so happened to stop 490 00:41:49,200 --> 00:41:52,200 by and they're asking for me. Whatever. I wasn't there the next day they come and I'm 491 00:41:52,200 --> 00:41:55,200 there. I'm like, they didn't even respond to my email. They just going to show up and 492 00:41:55,200 --> 00:42:01,280 expect me to be free. Yes. Apparently. Yes. I mean, I was. So I went out and entertained 493 00:42:01,280 --> 00:42:05,920 it. But that's kind of disrespectful. I feel like you set up an appointment. Yeah. No, 494 00:42:05,920 --> 00:42:11,240 for me, pool towels. Cause we go through so many. I got a great company. I don't even 495 00:42:11,240 --> 00:42:16,760 know where their office is, but great company, competitive pricing, responsive on email, 496 00:42:16,760 --> 00:42:22,080 gets me a quote, gets me my order, gets me the invoice and doesn't stop by. But I do 497 00:42:22,080 --> 00:42:27,800 have to like entertain him on the phone occasionally. He's a really sweet like Indian guy. And I 498 00:42:27,800 --> 00:42:32,520 think it's him and his brother that own the business on the phone and on email. He always 499 00:42:32,520 --> 00:42:39,920 says, hello, my friend. How are you? I literally go Khalid, my friend. This is me in my office 500 00:42:39,920 --> 00:42:44,280 like on speaker, just yelling at this guy and all of his emails are like, thank you 501 00:42:44,280 --> 00:42:52,560 so much boss. Like have a blessed day. So in my emails, I'm always like my boss Khalid, 502 00:42:52,560 --> 00:42:59,960 hope you are well, hope your family is blessed. Can I get 300 towels, my friend? And he loves 503 00:42:59,960 --> 00:43:05,760 it. And the one time he personally delivered a towel order, I was off and my staff knows 504 00:43:05,760 --> 00:43:10,120 about this guy. Cause I always, I like, I mean you have them on speaker. Yeah. So they 505 00:43:10,120 --> 00:43:15,280 overhear it and they go, Liz Khalid was here and he wanted to meet you. And it's like the 506 00:43:15,280 --> 00:43:19,800 one vendor I would actually entertain. Yeah. But there are other towel vendors. I'm like, 507 00:43:19,800 --> 00:43:25,440 yeah, I don't need towels. I got Khalid. I got my man. I'm not going to cheat on him. 508 00:43:25,440 --> 00:43:31,920 So after stories about vendors and fraud, fraud and hot tubs and whatnot, we have another 509 00:43:31,920 --> 00:43:41,680 entry in guess that survey. Guess that survey. So as always, the way the game plays is I'm 510 00:43:41,680 --> 00:43:45,840 going to read you a survey. I want you to tell me on a scale of one to 10, what you 511 00:43:45,840 --> 00:43:51,280 think this score is. Cause this is all about how people just do not know how to fill out 512 00:43:51,280 --> 00:43:55,360 a survey. They really don't. They should probably learn. They should listen to this podcast. 513 00:43:55,360 --> 00:44:00,560 Share with your friends. Yes. So this survey comes in from a guest that stayed with us 514 00:44:00,560 --> 00:44:06,360 for two nights. His comments were very positive. Says I was greeted with a very warm welcome. 515 00:44:06,360 --> 00:44:10,800 The room was clean. I needed extra towels and hospitality brought them right away. The 516 00:44:10,800 --> 00:44:15,360 hotel is in a great location with lots of restaurant choices. Breakfast was served every 517 00:44:15,360 --> 00:44:20,920 morning. I enjoyed my two nights day. Guess that rating. I mean, okay. Literally there 518 00:44:20,920 --> 00:44:27,960 was nothing even mediocre about that survey. All of it was glowing. So on a 10 scale where 519 00:44:27,960 --> 00:44:33,320 a nine and a 10 is passing and anything less is a fail. What do you think all of those 520 00:44:33,320 --> 00:44:38,800 positive comments earned us? Okay. Is there an overall rating and then individual like 521 00:44:38,800 --> 00:44:44,880 F and B housekeeping? Yes. Okay. But we're guessing the overalls that the guest inputs 522 00:44:44,880 --> 00:44:50,880 and is not a composite. Correct. It is a standalone question, standalone rating. Logically, you 523 00:44:50,880 --> 00:44:55,880 would think nine or 10 or 10. I mean, logically, you would think with something tells me that 524 00:44:55,880 --> 00:45:01,280 it's not there. No, all of our surveys just don't make sense. None of them do. Okay, so 525 00:45:01,280 --> 00:45:09,480 I'm going to go with a six. All right, jazz. I'll go five. Six out of 10. Yeah. Yes. That's 526 00:45:09,480 --> 00:45:14,840 a one for Liz. So what did the guest give the individual categories? Anything a nine 527 00:45:14,840 --> 00:45:20,640 or a 10? Nothing. Nothing at all. Oh, wow. Notes how the room was clean, but gave clean 528 00:45:20,640 --> 00:45:25,800 ness is seven. Oh, noted how they needed additional towels and they were brought right away and 529 00:45:25,800 --> 00:45:33,160 how their greeting was a warm welcome. Okay. Staff service a six. Well, that makes no sense. 530 00:45:33,160 --> 00:45:38,760 Location of the hotel, which they mentioned in a great area, lots of restaurants. Six. 531 00:45:38,760 --> 00:45:45,720 But maybe they thought six was a 10. Did you have to like scroll over? Right. Mobile device. 532 00:45:45,720 --> 00:45:50,600 Right. Oh, that's the highest one I could see. Okay. No, I don't know. I mean, Breck 533 00:45:50,600 --> 00:45:56,160 breakfast, they gave a five. Five out of 10. Did you respond to the guest? Of course I 534 00:45:56,160 --> 00:46:01,200 did. I have to. I would have said like, thank you so much for your stay. Your answers are 535 00:46:01,200 --> 00:46:06,160 inconsistent based on your verbiage. I'm a little confused as to why we were a six out 536 00:46:06,160 --> 00:46:10,960 of 10 when nothing was wrong. How could we be better? I want to say that I did ask something 537 00:46:10,960 --> 00:46:16,240 to that effect. Seeing that your comments about your stay were so overall positive, 538 00:46:16,240 --> 00:46:20,800 how could we do better based on the score that you? Right. Nice way to put that. Never 539 00:46:20,800 --> 00:46:26,160 heard anything back. Of course not. When was this recently? Uh, two days ago. So it's just 540 00:46:26,160 --> 00:46:32,440 not consistent. No, it's not. And your scores for the brand have nothing to do with the 541 00:46:32,440 --> 00:46:38,400 verbiage. It's all to do with the numbers through 10 that they give, which is kind of 542 00:46:38,400 --> 00:46:42,920 even more frustrating because we've had such a good month that something like this, which 543 00:46:42,920 --> 00:46:48,080 is positive in the verbatim brings us down still. Yeah. We had such a great month. Your 544 00:46:48,080 --> 00:46:53,520 scores are good as of now. Well, they're good now. Better, but they were great. Improving. 545 00:46:53,520 --> 00:46:58,480 Slipping. Well, slipping from what it was at the beginning of the month. Well, because 546 00:46:58,480 --> 00:47:03,360 you've talked about, you know, the last couple of months, you've really rebuilt the staff 547 00:47:03,360 --> 00:47:07,680 because you had a bunch of newbies, right? We kind of had to rebuild the staff twice 548 00:47:07,680 --> 00:47:13,720 in the last year and a half. But also with the work that's being done at the hotel and 549 00:47:13,720 --> 00:47:20,120 us taking that notice off, now they legitimately complain about not having warning. And maybe 550 00:47:20,120 --> 00:47:23,480 that has something to do with why they gave us what they gave us without them saying it. 551 00:47:23,480 --> 00:47:27,320 So wait, Bill, how long have you been at this hotel? A year and a half. Because you were 552 00:47:27,320 --> 00:47:31,640 task force and then transferred. Yeah. And then decided I liked it and stayed. And then 553 00:47:31,640 --> 00:47:38,560 Jazz, how long have you been with property? January of 2018. So, oh, yeah. Too long. Too 554 00:47:38,560 --> 00:47:43,920 long. Don't don't tell your boss that right now. I know her boss tells her all the time 555 00:47:43,920 --> 00:47:48,600 that he wants to get her into a bigger, better position. Well, it's just so far from where 556 00:47:48,600 --> 00:47:57,040 I live that the commute is. I mean, I'm by LAX. That's crazy. Yeah. But you know what? 557 00:47:57,040 --> 00:48:02,760 You make it so flexible that it actually makes me not want to go anywhere or grow in my career. 558 00:48:02,760 --> 00:48:07,680 It would have to be like an amazing fit and like an amazing opportunity to like want to 559 00:48:07,680 --> 00:48:14,960 leave. Yeah. Yeah. Yeah. All right. So we'll start working on attendance. You mean punctuality. 560 00:48:14,960 --> 00:48:20,920 Sorry. Yeah. That would be him like pushing you into something like good for you, not 561 00:48:20,920 --> 00:48:25,640 wanting for you to leave. At the end of the day, I don't want any of our team to leave. 562 00:48:25,640 --> 00:48:31,600 Right. But I want every one of our team members to succeed. Yes. I mean, that's I tell my 563 00:48:31,600 --> 00:48:37,880 staff all the time. Again, very impressionable young adults. I briefly spoke about on one 564 00:48:37,880 --> 00:48:43,360 of our last recordings, one of my like longest tenured employees of three years, like put 565 00:48:43,360 --> 00:48:49,040 in her notice and she is now gone. I'm really sad. She actually stopped by today to like 566 00:48:49,040 --> 00:48:55,240 turn in all of her stuff. But it was a really good closing of chapter. So my thing to employees 567 00:48:55,240 --> 00:49:02,360 is always you come in, you learn a ton. Could be your first job. You learn about the industry. 568 00:49:02,360 --> 00:49:06,080 You know, maybe you don't work a restaurant job, but you can be a rec attendant. It's 569 00:49:06,080 --> 00:49:11,200 kind of same, same, but different. Right. So you learn a lot. You have fun. You have 570 00:49:11,200 --> 00:49:17,560 fun with what you're doing and you leave on a positive note. You leave saying, oh, working 571 00:49:17,560 --> 00:49:21,920 for Liz in that rec department. That was a good time. I learned a lot and I had a great 572 00:49:21,920 --> 00:49:26,520 time. And if that is accomplished and they go on to do bigger or better things or go 573 00:49:26,520 --> 00:49:31,800 off to school or go back to school to college, I think that's success. Well, I, my personality 574 00:49:31,800 --> 00:49:39,160 type, I'm very loyal. And when it comes to maybe to a fault, exactly. No, a hundred percent. 575 00:49:39,160 --> 00:49:43,680 And I like to mentor people as well. And with the amount of turnover at this hotel, it's 576 00:49:43,680 --> 00:49:46,880 like, OK, you mentor one person and then they leave and then you mentor another person. 577 00:49:46,880 --> 00:49:51,000 And I feel like I don't want to leave this person hanging. Yeah. Connect. Yeah. I feel 578 00:49:51,000 --> 00:49:56,000 like we're getting somewhere. You just got a new baby chick. You got to grow them up. 579 00:49:56,000 --> 00:50:00,560 So you get it. It's like, I don't want to leave you hanging. I know. Yeah. So I'm tired. 580 00:50:00,560 --> 00:50:05,040 And then you move on. Yeah. And then I help the next person and then you move on. Yeah. 581 00:50:05,040 --> 00:50:10,280 But it's amazing seeing you because now I'm seeing employees that work for me three summers 582 00:50:10,280 --> 00:50:17,040 ago. One of my seasonals actually has come back after not being here for two years. And 583 00:50:17,040 --> 00:50:21,440 last year he wanted a job. He had so many demands. I only want to open. I don't want 584 00:50:21,440 --> 00:50:26,400 to close and I want to make a million dollars. And you still hired? No. Last summer I was 585 00:50:26,400 --> 00:50:33,080 like, nah, bro. No, sorry. So this year he groveled and he was like, look, Liz, I think 586 00:50:33,080 --> 00:50:39,600 I want to come back. I'll work whatever you need me to. And I kind of sat him down. I 587 00:50:39,600 --> 00:50:44,100 was like, look, would love to have you. You have two years under your belt in this department, 588 00:50:44,100 --> 00:50:49,160 but I need you to step up. You are the one with the most experience. People might have 589 00:50:49,160 --> 00:50:53,160 been here for a couple months, but you have two years. So I sat him down. I was like, 590 00:50:53,160 --> 00:50:57,160 you need to be fully available. You need to not go on any vacations this summer and you 591 00:50:57,160 --> 00:51:02,920 need to be a leader. And he has stepped the F up. Nice. Sometimes that's what they need. 592 00:51:02,920 --> 00:51:07,440 Yes. And I'm telling you, he's going to be one of my rock stars this summer. He's been 593 00:51:07,440 --> 00:51:11,340 there a week and a half and he's already like a solid rock for the department. I even let 594 00:51:11,340 --> 00:51:15,280 him leave early today to go to a baseball game. So on that note, do you guys want to 595 00:51:15,280 --> 00:51:20,040 wrap up here? I think it's a good point. Do you want me to take us out on some of it? 596 00:51:20,040 --> 00:51:25,320 I love it when you take us out. Okay. To our phenomenal listeners that we love so much, 597 00:51:25,320 --> 00:51:31,920 make sure to follow us on any socials, Instagram, Tik Tok, Facebook, LinkedIn. LinkedIn is moving 598 00:51:31,920 --> 00:51:37,680 along quite nicely. How many followers are we at? 3k. Oh my gosh. Okay. What was it the 599 00:51:37,680 --> 00:51:44,360 last time you heard? 2k. Oh wow. So that has been a great deal of movement in like a month. 600 00:51:44,360 --> 00:51:49,520 Yeah. Pick up about a thousand in a month. So make sure to give us a follow on LinkedIn. 601 00:51:49,520 --> 00:51:54,880 Anywhere you can find us to listen to your podcasts, Spotify, iTunes, we stream our episodes 602 00:51:54,880 --> 00:52:00,960 on YouTube. You can find us anywhere. Just use that search bar for Tales from the Service 603 00:52:00,960 --> 00:52:07,680 Industry or TFTSI. And then if you want to drop us a little line, that's what my HR manager 604 00:52:07,680 --> 00:52:11,640 says all the time. Just drop me a line. Drop me a line if you need anything. Well, drop 605 00:52:11,640 --> 00:52:17,480 us a line. If you have a story or want to be on the podcast, you can email us at og3. 606 00:52:17,480 --> 00:52:23,080 The number three. Oh, that's the second time around. Sorry. Damn it. og3 at tftsi.com. 607 00:52:23,080 --> 00:52:30,120 That is og. The number three. At tftsi.com. And thank you guys so much for listening. 608 00:52:30,120 --> 00:52:35,160 Make sure to rate and leave a comment on this episode. Sounds like they're easy. Sounds 609 00:52:35,160 --> 00:52:40,600 like fun. And a share. A share on the Instagram story is so, so powerful. You guys, you have 610 00:52:40,600 --> 00:53:00,640 a great day. We'll see you in two weeks. We're out. Bye.