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I used to do drugs, now I don't. Now it's stuck in my head.

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Alright, well welcome back to Tales from the Service Industry.

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What an intro. I know, you know, can always count on Ms. B.

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So back from break, how was everything? Yeah, welcome back guys, missed ya.

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We're alive, we made it. We're alive. Did you make it through summer?

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The kids are officially in school now. Yep.

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I mean, I'm here, so I think I made it. I think you're... Emotionally?

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So Ms. B, I think you're here physically. I don't think you're here mentally or emotionally.

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Probably not, but I made it guys, I'm here.

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You have like the back to school hangover.

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Yeah, you know what's funny? I just have a hangover from working PM over the weekend.

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That like, just takes it out of me for a bit.

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Well it gets you out of your like routine, your sleep pattern is forked up. True.

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You still have to like be a wife, a mom, do all the things. Yeah.

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With no sleep. Yeah.

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And then you have to deal with all the weekend guest bullsh**.

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You have to deal with it in the moment and then you have to still deal with the aftermath.

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And like actually fixing the problem.

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I literally was texting you guys, I think you guys were all asleep.

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Like on Saturday night, they were like, I have so much content.

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Well, let's jump into it.

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Okay, but just to let you know, like when all this stuff was going down,

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I'm literally texting my boss at 1130 at night.

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And the first thing she says, she's like, oh my God, you're going to have so much for the pod.

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Oh my God. Thanks boss.

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Did she listen? You're like, thanks for the support.

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She doesn't listen, she just knows. Yeah.

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Okay. No, no, no. Maybe she's a secret listener.

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Send her some merch.

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Love that. Not a bad idea.

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Oh, I need a new sticker. What happened to the old one?

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It's on the car that crashed. Oh.

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We'll get you a new sticker. Thanks.

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I was like, oh, my poor sticker. RIP to that car.

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I know. My new car now does not have one.

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Okay, sorry. Okay. So your PM weekend shifts.

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So much happened that I was like, oh, I'm going to have to be referring back to my pass on.

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It's like for sure. But they were novels.

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Okay. So let's just start with Friday night.

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Can confirm. I did just see like the phone and the pass on needed like three finger passes.

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Ooh, and you're doing the power scroll. I am doing a power scroll.

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Where at the top of the flick you stop, but the screen keeps going.

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It keeps going. I'm not going to say like everything had happened

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in read through the whole thing, but I'm going to just tell you some of the things that like

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stuck out to me. So Friday, it was going to be a tough day because we're okay busy, but

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we're really behind in revenue. And I think that's like industry wide in our

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area right now. 100%.

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So we're down. So we're cutting in labor in order to like make up for that. So I knew

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my Friday night was going to be tough because it's only me and an agent and we're budgeted

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for more than that. It's supposed to be someone on phones and an agent at the desk. And then

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I like kind of float. So it's just me and an agent. So I'm like, all right, it's going

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to be a fun Friday. I'm literally driving to work and my PM agent

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calls me in tears saying can't work. Her grandpa literally just died. And I was like, oh, okay.

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And we all knew this was going to happen because he's hasn't been doing well for like a couple

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weeks and like there were times it was touch and go and we were all just kind of, we've

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just been waiting for the call. So of course it happened on a Friday night when I'm alone

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with her. So I was like, great, great. This is going to be a great night. It's going to

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be great. And I'm just like, trying to psych myself up. I get there and I'm like, all right,

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we're going to be fine. I wear my flats today. I'm in jeans. Get my power shoes on. Let's

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go. And my supervisor, he stays with me for like an hour. So I'm like, okay, I appreciate

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that. And as soon as he leaves, it's just on. So I had, and this isn't a lot, I understand,

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but it's a lot for one person. We had a hundred arrivals left. That's still a lot, but it

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was double because majority of them were this military group and I could have come and help.

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I remember your systems. So a hundred left, but majority of them are doubles and each

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person checks in. So it shows us it's one arrival, but it's two separate check-ins.

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So you got to share with. Exactly. So I got murdered. Phones were not getting answered.

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No, not at all. Not at all. As we know, Ms. B doesn't check her voicemail. So good luck.

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But at one point I text my assistant front office manager and I was like, Hey, cause

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she was literally getting ready to go to Mexico in the morning. I was like, hi, could you

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come in just for a few hours? And she knows I would never say that. And all she texts

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me back is you're alone, aren't you? I'm like, I am. She's like, I'm on my way. So

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she comes in, but she had a flight. So she can only stay for like, I think it was like

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three or four hours, which was perfect. Something better than nothing. Exactly. But it helped.

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And so she stayed on the desk. You have that one full body that is now going to use sick

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time. So it's not going to hit that line. So I like that both of our brains went the

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same way. We're mobbing the whole time. Just going, going, going right now. She would be

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on a different GL. That's true. Hours are hours. No, we're trying to save at the bottom

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line. Sorry. Just hit me. I know. Right. Okay. So we mobbed and mobbed and mobbed, but overall

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the shift was going like pretty good. I was like delighting a lot of guests because we

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weren't fully sold out. Delighting. Wow. Full service. Full service. And I closed out my

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sweets and I only was selling standards because I was at this. This is why your revenue is

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down. You're funny. Nobody buys sweets on weekends. In my area, my clientele, they're

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looking for the cheapest thing and they're booking on hotels tonight. So you closed out

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sweets to be booked at all. No, no, no. I just did it that night. I was like, tonight's

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going to suck. I'm going to piss some people off. But like for same night booking, you

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closed them off because I knew people are going to be pissed off all night. And I was

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right. So over the potential complaints and you're like, ah, here's a sweet. Yeah. Oh,

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so I had a strut. I was like, okay. Blueberries. No, there's no blueberries staying on the

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weekends. They're all nothing berries. Excuse me. So nothing berries. I'm trying to like

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surprise and delight because people are waiting in a really long line to check in almost all

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night. I'm doing my best. I was feeling it out. I'm like, you know what? I'm so sorry.

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Thank you so much for waiting. I'm going to upgrade to one of my junior sweets. And then

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I'm like, oh my God, thank you. So like I was working it and one of the people that

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was coming up, they come up and they were like the sweetest couple. The guy was wearing

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like this cute button shirt with like skeleton on it. And it was holding like a beer. And

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I was like, dude, I love your shirt. And they're like, oh, thanks. And the girl's like, oh

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my God, you're so sweet. And she's like, yeah, we actually just got engaged yesterday. And

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I'm like, oh my God, congratulations. And I'm like, oh, I'm totally going to like, wow,

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this couple, I'm going to make their night. Like I was excited. This is the kind of stuff

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I miss being on my desk. And you know, we're vibing. We were talking about all kinds of

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stuff. Their last name was the name of like a department store for like young beach goers.

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And when I saw their last name, I went Hollister. Do you get like a discount at the store? Oh

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my God. They're related. Are they related? No, no relation. But it was such an odd name.

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And so I will never forget it. But I was like, oh my God, you guys get a discount at the

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store. You better hook me up. And they're like laughing. They're like, no relation.

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And so great checking, great experience. And I'm like, you know what? I'm going to go ahead

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and give you guys an upgrade. I'm going to upgrade you guys to one of my junior sweets

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tonight. Congratulations. I hope you guys are. Oh my God. Thank you so much. They were

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so sweet and grateful. I was feeling good. I was feeling happy and I gave them their

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suite. They left and I continued with just being killed at the desk. And then a short

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while later, I knew there was an and then a short while later, a few hours later, I

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get a call and it's the girl, Miss Hollister. Yeah. And she's like, hi, I just wanted to

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let you know we've been out of the room for a few hours. You know, we just really thrown

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our bags down before, but whenever like actually getting settled in the room, it's like, I

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went to go to the bathroom and there was a big poop in the toilet and we haven't used

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the bathroom. And I'm like, oh my God, I am so sorry. Let me go ahead. Let me have housekeeping

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come up and refresh the bathroom for you. Refresh the bathroom, make sure everything's

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you know, clean properly. And they're like, no, it's fine. Like we already flushed it,

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but we just wanted to let you know and see what she could do. And deep sea fishermen.

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And as soon as I can hear those words, that little thing in my head goes off and I went,

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no, now you're getting nothing. Oh my God. Are they not even engaged? That was my first

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thought. As soon as somebody tells me that honest to God, I never believe you. How old

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were they like ballpark? Probably like mid thirties. They know, they know the game. So

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I'm obviously always skeptical. Where were they? Rewards members? No, none of these people

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are on the weekends, man. Okay. We work in the hotel industry. We're always suspicious.

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Yeah, we're just naturally suspicious by nature. So she says, oh, I just want to see what you

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could do for us. And I was like, oh my gosh, well, thank you so much for telling me because

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I definitely want to look into this. And what I would love to do is send somebody from housekeeping

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up to just do a refresh to the room, make sure, you know, everything's cleaned properly

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because you know, I want you guys to be in a room you're comfortable in. So she says

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no. And I'm like, okay, well just let me know if you guys need anything else or if you change

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your mind and want me to send someone up to refresh the room. And they're like, okay,

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I'm getting up. I'm like, I got a bad feeling about this. And 20 minutes later I get a call

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from my sister from standard. I was like, Hey, it's Hollister on the phone for you again.

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I'm like, and I answer. I'm like, hi, how are you guys doing? Are you enjoying your sweet?

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And she's like, yeah, we are. She's like, I just want to let you know, like a really

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odd interaction we had with a staff member in the garage. And I'm like, what happened?

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She's like, we were eating in our car because we didn't feel like taking it up to the room.

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And like one of the, your staff like came up and was like asking us questions. Like,

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are you guests here? How long are you going to be here? Can I see your room key? She's

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like, he kept interrogating us and it was just really odd and uncomfortable. So we like

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packed up our stuff and like went out to our room, but it was just really weird to be interrogating

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a guest like that. And I was like, I'm so sorry. I'll definitely look into this further.

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Do you know who it was who you spoke with or what he looked like? And they knew the

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name and they gave me the name. And I'm like, the first thought in my head is like, that's

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really weird. It was a maintenance engineer. He's the kind of maintenance engineer that's

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pretty chill and postless. So for him to say something, I knew there was more to the story.

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So I was like, Oh my gosh, thank you for letting me know. I will definitely look into this.

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Thank you so much for bringing this to my attention. Still giving nothing. I'm like,

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I don't trust you. Yeah. We're just kind of let you know and see if you can do anything

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for us. Yeah. I forking hate that we in hospitality hate that. Don't don't do that. So then I

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don't even have time to look into it further because I'm just getting hammered at the desk.

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I didn't have a chance to talk to him because it just was constant line, line, line, line.

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So then another hour or so later we get a call from the holisters again that say, you

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know what, they just don't feel comfortable here anymore. And they're just going to check

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out just because you know, the whole poop in the toilet thing. She's like, I've been

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nauseous since and I just feel like I'm going to be sick. So nauseous that you ate in your

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car. Yeah. Right. And I was like Del Taco in your stomach. Yeah. I'm like, you know

159
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what, you guys can just go. We'll release you from the reservation. And I'm just trying

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to get through the night. Like I'm just, you know what, just get out. You don't want to

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be here. Go like I don't have cancellation. No, nothing. Just go. So I'm like, okay, I'm

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really sorry that, you know, that we couldn't make your guys's engagement special and that

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this happened, but I completely understand if you guys want to check out, I'll just go

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ahead and release you of your charges. And the fiance in quotes came down. I checked

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him out, gave him a zero balance bill. I'm like, yeah, I didn't charge you guys anything.

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I hope you have a good rest of your night. He's like, oh, thank you. And he leaves. My

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assistant product manager was still with me at this time and was like, you know, they

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just use the room. I'm like, go check the room. A day rate. I was like, it's just not

169
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worth it. I don't have the energy for this. Like I don't, I don't on another day, maybe,

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but today I just, I don't have time for that. It's not a priority. It's not a priority,

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but I did have security. Go check the room. They use the hell out of that room. They use

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the showers, the towels are over the floor. The bed was all messed up. So, you know, they

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had some fun. The room was utilized to the fullest and I was irked, but I was like,

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whatever. And my team was all upset. They're like, you're not going to charge them. I'm

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like, how does that benefit me? Cause they're just going to dispute it and it's going to

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cause more problems. And I'm like, you know what? They're gone. I will eat the hundred

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dollars. So at the very end of the night, I see the engineer finally. I'm like, Hey,

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I'm so sorry. I didn't have a chance to ask you this earlier. Did you talk to like a couple

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in the garage that was like eating or something and ask them like, if they were guests, he's

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like, yeah. And I'm like, what happened? He's like, they were barbecuing in the garage.

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I was wondering where the food came from. Barbecuing. I'm like, what? He's like, they

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had a full on barbecue. They were like doing a tailgate out in the garage. Yeah. They didn't

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go through a drive-through and they had a full barbecue. And he's like, they were like

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out there making tacos, man, like gas or charcoal. They were making tacos. It was a decent grill.

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And he's like, they were out there and he's like, the guy didn't have a shirt on. They're

186
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like out there chilling. And I was like, what? He was treating it like his garage and the

187
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backyard. He just wanted a backyard barbecue. What time of day was this? This is not late.

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This had to be like maybe six. Oh my God. Still daylight. No shirt in the parking garage.

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And he's like, yeah, he's like, it was the weirdest thing. I thought they were homeless

190
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or something. But like you intentionally set up the barbecue and were like, let me take

191
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my shirt off. Yeah. He thought about it. There was thought put into it. Yes. Like, babe, we

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just got engaged. Let's go tail back in the parking structure of a hotel. Or maybe it's

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like a super super manly thing. Like, I'm sorry, I just can't grill with a shirt on.

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Like, it's already impressed your girl. It's like un-American to like barbecue with a shirt

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on. That might've been his mindset. I don't know. Treating it like his backyard. Why are

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you wearing a shirt? I'm still a loss for words, but literally the engineer was like,

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it was the weirdest thing. So he's like, I had to say something. It's like an open flame

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in the parking structure. It's also very much a safety hazard. Good for him. I wish he would

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have told me because then I would have gone out there and been like, Hey, we don't tailgate

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here. But he didn't. I had to ask him. And he's like, yeah, it was weird. I'm like, okay,

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next time. Can you tell me? Yeah. He should have said something. Don't you love it when

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like your associates will come to you and they'll be like, Hey boss. And they'll say

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something completely innocuous that they make into a big deal. But then you got somebody

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barbecuing in the parking garage. And it's like, whatever. Just another day. I mean,

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what do you want? I told them to put out the barbecue. Like that's all they do. Didn't

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even come up. I had to ask. And I'm like, yeah, that's, that's a no. But that's a quick

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pop up to the front desk. Hey, Ms. B. I just want to let you know there's a grill. I just

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did this. Yeah. Something. Phone call, a text. We text all the time. A simple, like, can

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you verify last name and room number? Literally. Minimally. Cause then that'll make me go why

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we can have the conversation. Like, let me give you feeding questions. Like why, who,

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where, how, when. Yeah. Oh, right now let's address it. I would have gone out there and

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been like, what is going on out here? And she would have, she would have left the desk

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abandoned and everything. She would have. I would have put it behind closed. Five minutes.

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No, no. She would have been like, okay, engineer, you stay here. If anyone needs anything. Literally.

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Mind stone crusted security hat goes on. Full horn comes out. I was about to say, and my

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megaphone, my pink one. Tiny Tay Tay is watching the front desk for you. Literally. She's still

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there. Tiny Tay Tay is there. And then next day I got a survey. So obviously it was as

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low as it gets. The comments say checked in dot dot dot. Didn't stay as I got severely

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ill and had to go to ER. So I got charged full for one hour. Made me feel like a prostitute,

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but none of that's right. No, none of that is accurate. She left because there was poop

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in the toilet. There was no mention of any hospital or ER. She couldn't finish her dinner

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that her fiance made for her. You know, the engineer cut them off. Maybe the food wasn't

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prepared properly. Oh my God. Maybe she got food poisoning and it was his fault. Not the

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hotels. So I got charged full for one hour. It's like one, you weren't charged to you

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were here like four or five hours. So I was so mad. I responded. Good afternoon, Ms. Hollister.

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I hope this message finds you well. It was myself with the pleasure of checking you and

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your fiance in yesterday and upgraded you free of charge to the junior suite and celebration

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of your engagement. It's disheartening to read your survey as we did everything we could

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to make your stay special. I sincerely apologize for the cleanliness issues you encountered,

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which I understand led to your departure. Regarding the checkout process, I want to

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clarify we did not charge you for the stay while your card may still show an authorization

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since you checked in and used the card. We've sure no charges were made and the money was

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released upon checkout. I informed your fiance of this during the checkout process and handed

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him a zero balance copy of his receipt. Although the room was fully utilized, we waived it

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and any charges as a gesture of our goodwill due to the experience you had. I'm truly sorry

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we didn't meet your expectations, especially on such a significant occasion. If there's

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anything you'd like to share or any lingering questions you may have, please feel free to

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reach out directly. We're here to assist you with anything you need. You didn't throw the

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barbecue in there. I didn't. I didn't. I would have thrown the barbecue. You left it on the

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table. I would have been petty. Would you? Well, keep in mind, I would have waited for

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them to rebuttal and then I would have been petty. Our brand also reads these, so I was

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trying to keep it. But do you like inconspicuously bring up like the interaction you had with

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the team member, but they were also telling you to put out your fire? It just didn't come

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up. I didn't feel a spot for it. But do you guys think she responded? Oh my God, she did.

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Of course. Yes, she responded and she pretended to be somebody else. What? Hello, miss. Hello,

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Miss B. I am Mr. Hollister's mom. What? And was the one who rated. I am sorry if I made

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it seem you or your hotel were anything less than great. You and your staff handled everything

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wonderfully up to and including the toilet surprise. I had them help type so their sense

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of humor tends to take over. I personally would give you more stars. It isn't your

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fault she got sick and left shortly after. I want to thank you for being so accommodating

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and fixing issues very quickly. And thank you for not charging the room. I would dispute

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that survey because yeah, because the response says that she was not the one that actually

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stayed. But I've done it before and they said, oh, but they were doing it on their behalf

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and they kept the survey. But she also said that she would give you higher stars that

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their sense of humor. So I'll try. I'll try. The worst you're going to get is a rejection.

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I always get rejected. But yeah, so that was fun. Wow. And that like made me lose like

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my faith in humanity because I just was like, really you do nice things. No, no, no, no,

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no, no, no, no. Did you have any faith in humanity? Okay, fair. It's like you have left.

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So the one percent. I know you've got a number two story for follow up, but I do look at

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that on the theme. Yeah, but I'm going to interject real quick. So I was on Reddit this

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afternoon and I was on the hotel page and somebody posted a photo from their work session

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that they probably shouldn't have posted. The guest sent a text to ask for an upgrade.

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Apparently they didn't get the upgrade and they sent a follow up question asking the

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following question. I would like to ask why none of our rooms plural were upgraded to

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suites. What the entitlement the associate response though, I frickin died. Hello, sir.

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We have nine suites in the hotel and currently 32 blueberries, 30 blackberries and eight

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acai berries. We apologize, but we don't have the availability of suites during your stay.

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There are more important people that got the upgrade. The responses from like the people

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on the thread were so great. You could tell every single person that worked in hotels

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was like, yeah, of course, every single blueberry, raspberry, blackberry, strawberry, whatever

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they all flamed this person so hard. Yeah. The O P or the person who responded the O

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P all the berries, Reddit terms, you know, just forum terms. All the berries were just

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flaming them. And what was best was that every single response by a berry all had negative

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karma. Everybody was downvoting their comments. It's so true though. I mean, honestly, we

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have such a limited availability to begin with a lot of it is for retail sale. Who knows

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what VIPs that aren't even a berry in any sort of capacity that have to be entitled

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to that room for whatever contracted rates or know somebody like sure. Like I'm sorry.

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You're not always going to get a sweet. That drives me nuts. Well, and like, let's think

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of this in math terms. Sorry, Ms. B. Oh no, no commas. But how many rewards members do

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you think this brand has? How many millions, millions and how many like, let's narrow down.

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How many hotels does that brand have 9,000 as of yesterday, then let's, let's go even

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further. How many sweets on average does a hotel have? So yeah, you're going to have

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rewards members that are disappointed. Yeah. Well, and that was one of the common threads

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with a lot of the hotel employees that were making responses. You know, how can I upgrade

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X number of berries per day when I have five sweets in the entire hotel that are still

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available for purchase? Yeah, they could be sold out. We could literally have no upgrades

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available because days we sell them out, but people are paying top dollars for those. Yeah,

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but I booked them. I used to work at an extended stay property and all the time you would get

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people that would buy the smallest room and then they pitch the biggest fit. They want

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the two bedroom suite and I'm here for 27 days. You're telling me it's not, it's like,

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how, how, how in your mind does it make sense that you can buy the least expensive room

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and then expect and demand an upgrade to the largest room for a stay that long. If you

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are really, really wanting that room type, pay for it. It's funny. That's, that's one

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of the common comments that was on that thread was hotel worker saying, if you are heart

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set on a suite, then book it. And there were a lot of berries that were like, I shouldn't

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have to. The hotel owes me do how much money I spend. There was a lot of that. But there

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are another a hundred thousand people that spend the same amount as more. So how are

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we supposed to fit that many people in a hotel with let's even say 20 sweeps? It's physically

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not possible. Let's just do some math here. I mean, like, let's just do some math where

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I'm at. It's not uncommon that you'll have 50, 70 rewards members in the hotel in a single

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night. So, you know, I don't, I don't have that many rooms. Mine's all the business traveler,

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like convention hotel Monday through Friday. It is all elite members and all really high

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tiers. But I love BT because they really don't care about the upgrade. BT is business travel

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for our listeners, business travel. Most of them don't. Yeah. But that loud, small percentage

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do. Sure. And there's this couple that are not only like highest tiers as you get, they

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stay at our hotel all the time because we're those ones you treat, right? Of course. Yes.

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But they book a regular and demand not only a specific suite every time, a specific room.

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Yeah. Like Mr. E. And yeah, she comes in and says, why aren't I in a room 1101? Why aren't

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they? Because other people book it. And she gets her complimentary upgrade the day of

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based upon availability for that particular suite she wants. There are three in the hotel.

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Okay. And it is one of our most popular because it is the only suite with an outdoor balcony.

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So people book that shit. Is it sold that way? Yeah, it's sold that way. It's sold that

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way. There's a premium rate for it. That room type, there's only one available. Three. There

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are exactly three of this one room type and people book it. It's up high. Well, there's

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a balcony. You oversee the whole downtown area. For your specific hotel, I'd be like,

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Ooh, that room looks nice. Let me book it. But no, they go, why aren't I in 1101? We

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go, well, you're entitled to a somebody upgrade based upon availability of paid full price

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for it. And also you're staying with us for two weeks. I have that room reserved for a

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wedding party coming in this weekend. And they're like, well, move them. It's like,

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no, I don't know. That was always me going above and beyond though. If you already know

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that they're top spenders, especially if it's BT where they're bringing in a lot of money

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based off of the corporate rate plans and everything, I would be pulling their account

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number every single day to see when they book. And then I would already have their preferences.

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That is going so above and beyond. It's also creating a monster. It does and it doesn't

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because- No, monster. It depends on who it is. I used to have my top people and what

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I would be able to do is be like, Hey, I see you're coming in in about two and a half months.

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I'm just letting you know your preferred rooms probably not going to be available. Do you

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have a backup? And then I'd create a list of all of their backup rooms that would be

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appropriate. You guys must've been really well staffed. That sounds like a full-time

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job. Yeah. That was. My desk agents are stretched a lot thinner than that. Well, you're behind

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budget and you're creating labor. Yeah. It's me and an agent. It's just a way of getting

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ahead of it. Just you. Just me. I would rather have my headache today than at arrival when

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this top person is screaming at me and my poor agent. We just have the conversations

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with those people and say, look, you know, we give you what we have, you know, when we

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have it, but you have to understand if you don't book it, this is what you get. And we

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have the luxury that our hotel is the only full service of our brand in your area near

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the area. So we say, okay, if you want, you can go to the ex neighbor select service brand

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10 minutes away, not in downtown, or you can go to the select service across the street.

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That's the other brand. They don't want it. And they go, no, like, cause we're the only

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full service hotel aside from a crappy fly by night hotel with no accountability. I mean,

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it's actually a great hotel. We can go say hi to our old colleague there. I know we had

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a guest come in this weekend. It was like, yeah, we please tell me they had a bad experience

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and came to your hotel. Oh, it happens. No, no, no. It happens all the time, all the time.

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Love that. This hotel is historic and it holds a lot of yearly events. They have like, there's

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not a branded hotel. They're non branded, which means they're not held to any standards,

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which means they are at the mercy of the owners to do whatever they need to get done. GM's

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don't last there because the owners don't want to put any money into it. It's historic.

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It's rotting from the inside out. It has smell issues, plumbing issues. And this guest said

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they checked in the bathrooms were filthy. They're like, it smelled like a sewer. We

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went to ask to change rooms because it smelled and they said, well, pretty much the hotel

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whole hotel smells like that. And they were like, you know, this is not the experience

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we thought we were going to get because they're like, it's supposed to be like a four star

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hotel and they came to our hotel and they're like, yeah, this is better. We're like, we

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know we have a brand backing up. It's privately owned so you can just slap a rating on the

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wall and call it a day. And they are historic. They don't need to keep anything up. They

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just can't mess much up and they stay historic. Yeah. And by the way, that hotel used to be

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Forbes. It has not been for years. It's just gone older. No upgrades, no maintenance. Yeah,

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that's all the time. Sorry. I'm not saying you need a full remodel. Like you can keep

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the integrity of the hotel, but like you, you need to keep up with maintenance. They

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don't. And just regular here painting and nice furniture and like that's a thing. The

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whole vibe is historic. So it's all like, you can be historic and so be beautiful and

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not like run down with maintenance issues. It is pretty, but if you go to the rooms,

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everything's falling apart. Public areas. I was going to say every Christmas I always

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walk through the public areas. Okay. Sorry. We got on a wild tangent. Yeah. So it's tangent

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all the way around to Liz's. So we heard you had a shitty day. Yeah, I might've had a shitty

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day recently. It's pretty crappy. So granted all of this happened as I was arriving to

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work. So it took me a full day, a full 24 hours to understand the extent of this experience.

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Okay. So like I'm driving to work. We're off site parking. I'm literally waiting for the

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shuttle to come. My opener just sends me a quick text. Hey, I'm not feeling well. I'm

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so sorry. I'm leaving work. There's coverage though. Like the next person had come in.

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So I'm walking to work. I'm walking across the valet circle. Like name tags not on. Purse

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is still on. Sunglasses are still on. And I see a fairly new director of housekeeping

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and we're still like getting to know each other a little bit. We're still feeling it

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out. And he goes, Oh my gosh, so much shit in the locker room. The employee locker room

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or the public one? The public one. Cause they have a spa. So we have a spa. And like the

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members have access to it. So in my mind I'm like, Oh, that sounds shitty. Not my problem.

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Did you see this? No, it was in the men's locker room. So then I'm like, cool. Can't

378
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wait to hear that story. Guess I'm not getting coffee. So I go about my morning, like checking

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in, printing out the boat schedule for the day, like assigning breaks, assigning rentals.

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And then I go to stand up and on my way to stand up, I see the housekeeping director

381
00:29:56,540 --> 00:30:04,260
again. And he goes, Oh, my AM housekeeper is upset because she had to go in and clean

382
00:30:04,260 --> 00:30:10,260
the mess. Then he makes an off handed comment, like all over the machines. Hmm. What? In

383
00:30:10,260 --> 00:30:15,340
the locker room? Exactly what I thought. And I said, wait, wait, time out, time out. Machines.

384
00:30:15,340 --> 00:30:21,260
He goes, yeah, in the fitness center. And my heart just dropped. I'm like, wait, wait,

385
00:30:21,260 --> 00:30:26,820
wait, wait, wait, wait, wait. It was in the fitness center and I've been at work for an

386
00:30:26,820 --> 00:30:31,020
hour. And this is the first time hearing of it. Well, they had already technically told

387
00:30:31,020 --> 00:30:39,180
you, but, but I was like, you said locker room. So I passed you along to the person

388
00:30:39,180 --> 00:30:44,180
I thought was right. And I'm like, you're all dismissive. Like, oh yeah, that's somebody

389
00:30:44,180 --> 00:30:52,060
else's problem. Have fun. So I'm like, wait, wait, wait, wait, wait. Machines. What machine

390
00:30:52,060 --> 00:30:57,360
is in the locker room? And then he goes, Oh no, like five of them. I go, there was literal

391
00:30:57,360 --> 00:31:05,980
poop on five of my machines. Mind you, this fitness center is a year old. This is Bill.

392
00:31:05,980 --> 00:31:10,780
Your hand is raised. Sorry. I have to interject. This is not your treadmill pooper from a previous

393
00:31:10,780 --> 00:31:16,060
episode. Is it? No, this is new. This is fresh. No, no, no. I don't, I don't mean the, the

394
00:31:16,060 --> 00:31:20,660
same product. I mean, the same person. Yes. He found you. Not the same person. Okay. I

395
00:31:20,660 --> 00:31:24,300
don't know if I feel better or worse about that. I know that treadmill story was from

396
00:31:24,300 --> 00:31:31,260
a previous property. So I'm saying he found you here. So that just follows me. I have

397
00:31:31,260 --> 00:31:38,060
to stand, stand up thinking like, what the actual fork? Like I feel so bad for my staff.

398
00:31:38,060 --> 00:31:43,660
Like I need to go away. Come to find out. That's why my opener left. Cause he was helping

399
00:31:43,660 --> 00:31:50,180
clean up the poop off of the machines. And he like got sick to his stomach. So you can't

400
00:31:50,180 --> 00:31:56,300
like fault him for it, but he didn't tell you. No, it was a text. It was just, Hey,

401
00:31:56,300 --> 00:32:01,980
I need to go. I don't feel good. And like this specific opener for new hire orientation,

402
00:32:01,980 --> 00:32:06,940
we take the group on a boat for like 20 minutes. He's the driver. So I'm figuring out like

403
00:32:06,940 --> 00:32:11,460
new hire orientation. I can't do it at nine. Can we do it at 10 when I have more coverage?

404
00:32:11,460 --> 00:32:15,740
Like my opener called out, like there's so much happening. Yeah. You're already rescheduling

405
00:32:15,740 --> 00:32:21,100
in your brain. And so then I like happened to see the housekeeper. I'm like, send it

406
00:32:21,100 --> 00:32:29,460
Rita, fill me in. What happened? And she is like, Oh my gosh, Ms. Liz. Like I cannot believe

407
00:32:29,460 --> 00:32:35,700
I had to do that. Like it's disgusting. I'm like, okay, one, like you're a housekeeper.

408
00:32:35,700 --> 00:32:40,260
Like few and far between. I have to deal with that. But like, if you need backup call for

409
00:32:40,260 --> 00:32:46,820
backup. If you need, sorry, is it housekeeping at your hotel or is it security? I would think

410
00:32:46,820 --> 00:32:52,940
of housekeeping. Both. We don't even have security. No, I guess I don't have an SOP

411
00:32:52,940 --> 00:32:59,700
for poop on the treadmill. Now you need one. Who pooped? It was a member. Just pooped on

412
00:32:59,700 --> 00:33:04,820
multiple machines. No, it was like strength machines that he like had to sit on. Over

413
00:33:04,820 --> 00:33:10,300
and over again. And I'm like, what you doing? Leg curls and like, you're just working out

414
00:33:10,300 --> 00:33:15,860
so hard. Then, okay. So the whole day goes on and I'm like apologizing to the housekeeper

415
00:33:15,860 --> 00:33:20,900
saying like, I'm so sorry, but like, thank you. Thank you for cleaning it up and just

416
00:33:20,900 --> 00:33:24,540
trying to figure it out and go throughout the day. So come to find out there were like

417
00:33:24,540 --> 00:33:29,340
five machines that like you could literally see poop on. Did they shut down the fitness

418
00:33:29,340 --> 00:33:34,780
center? That was my question. Yeah. They should have. And we have since coached them on it.

419
00:33:34,780 --> 00:33:39,620
Even SOP too. No, if you, I'm in the middle of writing one. If you see that you need to

420
00:33:39,620 --> 00:33:46,580
immediately just like evacuate. Like they did. Sorry. They evacuated something. Immediately

421
00:33:46,580 --> 00:33:51,460
just close the facility, call security, call housekeeping. And like there's always a manager

422
00:33:51,460 --> 00:33:56,140
on duty opening the house. Yeah. Like call them. Shut it down until there's an action

423
00:33:56,140 --> 00:34:01,780
plan. So yeah, there was like five machines that were tainted. And then the gentleman

424
00:34:01,780 --> 00:34:09,900
went into the locker room and undressed left his clothing just sitting on the bench and

425
00:34:09,900 --> 00:34:15,660
like took a shower to clean himself off. Well fair. Okay. But this person get in trouble.

426
00:34:15,660 --> 00:34:21,340
But like literal poopy pants on a bench in the open. So then you have all the guys in

427
00:34:21,340 --> 00:34:25,540
the locker room causing a ruckus and like the locker room attendant is now involved

428
00:34:25,540 --> 00:34:30,180
and like having to deal with it as the housekeeper and the rec attendant are cleaning the shit

429
00:34:30,180 --> 00:34:34,740
from the machines in the fitness center. All hell breaks loose. So like everything else

430
00:34:34,740 --> 00:34:40,300
that broke loose. Yeah, he definitely broke loose. So I think the member eventually leaves

431
00:34:40,300 --> 00:34:45,260
in like all of this transpired at the time I'm having the interaction with the director

432
00:34:45,260 --> 00:34:49,580
of housekeeping walking in telling me there's shit in the locker room. An hour prior. And

433
00:34:49,580 --> 00:34:54,220
come to find out 20 minutes ago it was in the fitness center and I had no idea. Well

434
00:34:54,220 --> 00:34:59,380
technically it was in the locker room. Technically it was. It carried. He wasn't wrong. At the

435
00:34:59,380 --> 00:35:04,340
time that might have been the only information he had. He said he was fairly new. Fairly

436
00:35:04,340 --> 00:35:09,900
new. So then our managing director, our big boss, boss, boss catches wind of it. She's

437
00:35:09,900 --> 00:35:15,180
like who is he? So she figures out what's going on and she's like who's the member?

438
00:35:15,180 --> 00:35:18,940
We need to call them. We need to figure out what was going on. Like do we charge him?

439
00:35:18,940 --> 00:35:25,380
It's like my boss has to call him. And then I like hear about the conversation and she's

440
00:35:25,380 --> 00:35:32,180
just like hi Mr. Jones. How you doing today? Are you feeling better? I heard like you worked

441
00:35:32,180 --> 00:35:39,180
out this morning. I heard there was a small incident. Are you okay? And he basically is

442
00:35:39,180 --> 00:35:45,460
like oh yeah I just had an accident. Okay well you know in the future if this happens

443
00:35:45,460 --> 00:35:51,420
like just let us know. The man walked through and like didn't tell anyone. We just like

444
00:35:51,420 --> 00:35:56,940
figured it out because the poopy pants were in front of his locker which is nameplated.

445
00:35:56,940 --> 00:36:01,340
Rookie. Yeah don't put your evidence in front of your locker. But he just left them. It's

446
00:36:01,340 --> 00:36:06,340
like somebody else's problem. I think the poopy pants he took with him. But while he

447
00:36:06,340 --> 00:36:10,100
was in the shower, director of housekeeping went in the locker room and saw it like took

448
00:36:10,100 --> 00:36:15,340
photos of everything. To like have record of it. Did they charge him? No I think we

449
00:36:15,340 --> 00:36:19,140
just brought to light like here's what you should have done in this situation and if

450
00:36:19,140 --> 00:36:24,780
it happens again just let us know. But I don't exactly know what his response was. So the

451
00:36:24,780 --> 00:36:33,820
next day. Did it hit the fan again? No no no. I come into work normal time and my opener,

452
00:36:33,820 --> 00:36:40,540
mind you he's been with the department with the company for 22 years. Talk about length

453
00:36:40,540 --> 00:36:45,300
of service. Is this the same one that went away because he was sick? Same one. And he

454
00:36:45,300 --> 00:36:49,700
walks in. If he sees like my light on he always comes and says hello in the morning we do

455
00:36:49,700 --> 00:36:53,820
a little download. Like it's our little one on one. It's like one of my favorite times

456
00:36:53,820 --> 00:37:01,620
of the day. And he goes hey Liz good morning. And I'm like bro like take a load off. Why

457
00:37:01,620 --> 00:37:09,180
didn't you tell me? Literally. Just not in my seat. Or in my office please. And I ask

458
00:37:09,180 --> 00:37:15,260
him like what happened? So all of these details I just shared with you the majority of the

459
00:37:15,260 --> 00:37:21,420
of them are from him. And he's like I'm so sorry. I am not one to do that. Like you know

460
00:37:21,420 --> 00:37:26,300
me. We've known each other for three and a half years at this point. He is not one to

461
00:37:26,300 --> 00:37:33,460
do this. He rarely calls out. He's very reliable to get there Monday through Friday at 530

462
00:37:33,460 --> 00:37:38,020
in the morning. And come to find out he's like Liz when I was cleaning up like some

463
00:37:38,020 --> 00:37:43,780
of it got on my jacket or pants. I can't remember. And he's like in that moment he's like I have

464
00:37:43,780 --> 00:37:47,620
three children. I can deal with it all. But that's different when I'm dealing with my

465
00:37:47,620 --> 00:37:56,700
kids. Yeah. Versus a grown ass man. That is a client that like you need to interact with

466
00:37:56,700 --> 00:38:03,220
on a regular basis and give excellent service to. And be eye to eye with. Be eye to eye.

467
00:38:03,220 --> 00:38:08,620
Like hey Mr. Jones how you doing today? So awkward. I don't think the member's been

468
00:38:08,620 --> 00:38:14,780
back. This has been a week. I wouldn't. No. Yeah. How would any logical human handle that

469
00:38:14,780 --> 00:38:21,980
situation? I think shame is appropriate. I'd move. Change careers. But literally this rec

470
00:38:21,980 --> 00:38:26,260
attendant is like I'm so sorry. Like I had to go. Like I had to go. I had to go home.

471
00:38:26,260 --> 00:38:30,700
I had to shower. I had to wash my clothes. I think he took him to the dry cleaner. He

472
00:38:30,700 --> 00:38:34,660
didn't even actually like physically wash them in his own washer and dryer. I don't

473
00:38:34,660 --> 00:38:41,300
blame him. And I said look this is one in a million circumstance. I'm not going to hold

474
00:38:41,300 --> 00:38:46,540
this against you. You cleaned it up. You asked housekeeping for help. And then you dipped.

475
00:38:46,540 --> 00:38:53,860
Okay. Next time you tell me. Well he technically did. No he didn't say there's shit in the

476
00:38:53,860 --> 00:38:58,940
gym. See I would have been like. I would have been like hey boss. I know you're on your

477
00:38:58,940 --> 00:39:03,620
way to work but can I give you a call right now? Like something. Yeah. I have said that

478
00:39:03,620 --> 00:39:09,060
now after a few days. I let him like calm down. Get over it. And then we did a reset

479
00:39:09,060 --> 00:39:16,780
and was like hey thank you again. In the future if someone shits on a machine. On five machines.

480
00:39:16,780 --> 00:39:20,860
This is what you should do. Close down the facility. Call housekeeping. Call security.

481
00:39:20,860 --> 00:39:26,020
Call me. And then we'll figure it out. I'm not even asking you to clean it. No they should

482
00:39:26,020 --> 00:39:31,300
be. Just notify. If those steps were taken he wouldn't have had shit on his jacket and

483
00:39:31,300 --> 00:39:36,500
had to go home. Did he agree and he's like okay. Yeah of course. He took the feedback

484
00:39:36,500 --> 00:39:40,900
very very well. But it's good that I waited a couple days because he can be a little sensitive.

485
00:39:40,900 --> 00:39:46,060
Okay. Okay so I have a question for you guys. So I said it's been about a week. We haven't

486
00:39:46,060 --> 00:39:54,020
seen this member. If this were you how long would you wait. To kill yourself. Until. Trigger

487
00:39:54,020 --> 00:40:00,500
warning. Sorry. For our listeners. Sorry. If you were to go back. Say you're not going

488
00:40:00,500 --> 00:40:06,380
to do any harm to yourself. You're not going to quit. You're not going to quit your membership.

489
00:40:06,380 --> 00:40:12,180
Those options are not on the table. Maybe. And you are. Go f myself. Eventually going

490
00:40:12,180 --> 00:40:17,940
to go back to this gym and workout. How long would it take for you to. Years. Years. When

491
00:40:17,940 --> 00:40:22,260
there's a whole new staff. Years. Well I was going to say most of your team is seasonal.

492
00:40:22,260 --> 00:40:27,300
All the members that you interacted with have been dead by now. Yeah. How long Gwen? How

493
00:40:27,300 --> 00:40:33,200
long? Three to six weeks. Fair. Wait for everything to settle down first and then hopefully creep

494
00:40:33,200 --> 00:40:39,340
in when no one's. Maybe change the time. Exactly. Yeah. Shift the time that I would come in.

495
00:40:39,340 --> 00:40:44,780
This was 8 a.m. Maybe switch to 11. Different people around. Bring extra clothes and a bag.

496
00:40:44,780 --> 00:40:51,500
I would cancel my credit cards. Change my identity. So they can charge your credit card for your

497
00:40:51,500 --> 00:40:57,300
identity. Change your identity. Yeah. Yeah. Okay. Flight. Flight or flight. Flight or

498
00:40:57,300 --> 00:41:03,100
flight. Yeah. That's my defense mechanism. Okay. Bill. At least a month. I know Gwen

499
00:41:03,100 --> 00:41:08,860
said like three to six weeks. I would say four to six. Four to eight. Okay. Yeah. Okay.

500
00:41:08,860 --> 00:41:12,820
Okay. I'll keep you guys updated. So we don't know when he's going to be back. It's only

501
00:41:12,820 --> 00:41:17,100
been a week. He has not been back. This is still fresh. This is still fresh. Have we

502
00:41:17,100 --> 00:41:24,260
tried to charge the card yet for his new. He's changed his identity. He's never coming back.

503
00:41:24,260 --> 00:41:29,060
But my original story from the poop on the treadmill, he was back the next day. My old

504
00:41:29,060 --> 00:41:33,820
story. Yeah. I remember that. Like nothing happened. Like nothing happened. No shame.

505
00:41:33,820 --> 00:41:38,740
Well, okay. How frequent was he before this craptastic incident? Three to five days a

506
00:41:38,740 --> 00:41:43,660
week. Okay. Oh, and he's been a week with nothing. So you can. It's important information. You

507
00:41:43,660 --> 00:41:47,580
probably gather. He's a little embarrassed. Do we know he's alive? My boss talked to him

508
00:41:47,580 --> 00:41:52,380
that afternoon. Like not even, I don't even think it was the afternoon. But maybe it was

509
00:41:52,380 --> 00:41:59,820
before lunch. I don't know how she ate lunch after that. But the shame, the poor man. Wait.

510
00:41:59,820 --> 00:42:04,420
So what were we betting on? How long until he visits the gym again? Okay. My guess is

511
00:42:04,420 --> 00:42:09,660
never. I stick with it. Okay. Gwen, how long do you think it's going to take? You said

512
00:42:09,660 --> 00:42:14,940
three to five days a week he comes in regular three weeks, three weeks. He wasn't regular

513
00:42:14,940 --> 00:42:20,140
that day. Three weeks. And I think it will be a random day that he doesn't usually come

514
00:42:20,140 --> 00:42:24,780
in and I think it'll be a different time. Okay. Like he's more of a weekday. We'll see

515
00:42:24,780 --> 00:42:30,180
him on a Sunday. Yeah. Okay. If he's a morning guy, it'll be like brunch time. Clearly he's

516
00:42:30,180 --> 00:42:36,020
a morning guy. He was that day. You never know. Okay, Bill, how long do you think? All

517
00:42:36,020 --> 00:42:39,900
right. Well, I didn't know he was a three to five day a week guy. So I'm going to still

518
00:42:39,900 --> 00:42:45,300
say it's going to be a fairly long time for him. I'm thinking three weeks. So two more

519
00:42:45,300 --> 00:42:50,500
weeks. I'm going to take the under. Really? I think I will see him by the time of our

520
00:42:50,500 --> 00:42:55,740
next episode. Okay. All right. Like at the time of our next recording. So for our listeners,

521
00:42:55,740 --> 00:43:00,220
just our next episode. So I'll keep you guys updated. Not necessarily. I got to episode

522
00:43:00,220 --> 00:43:05,540
in the chambers. Oh, okay. Well, as of our next recording, fair. Let you behind the curtain

523
00:43:05,540 --> 00:43:09,540
a little bit. It is August 20th. If we want to tell our listeners that. They'll just see

524
00:43:09,540 --> 00:43:14,020
how long it takes for us to record and actually publish something. Okay. Okay. Listeners,

525
00:43:14,020 --> 00:43:18,260
we've been on a break. We have some stuff in the bank. Don't hate us. At least we're

526
00:43:18,260 --> 00:43:23,420
releasing episodes. So you're welcome. And I'm sorry. In the comments, and I believe

527
00:43:23,420 --> 00:43:30,460
on some platforms we can poll. How long do you think before Mr. Jones goes back to his

528
00:43:30,460 --> 00:43:36,140
normal gym routine? So as of this recording, it is just returned. It has been a week or

529
00:43:36,140 --> 00:43:42,380
how long would you wait to go back? Yeah. Give us your guests. Let us know what you

530
00:43:42,380 --> 00:43:47,460
think. Have you ever been in this situation? I got highly doubted. I went kind of crappy.

531
00:43:47,460 --> 00:43:51,140
You know what? I don't think anyone would admit it. Thank you. No one's going to admit

532
00:43:51,140 --> 00:43:55,380
it. Honest to God, if it was me in that situation, I would cancel my membership. Seriously. I

533
00:43:55,380 --> 00:44:00,700
would never go back. But it's not contracted, right? Okay. But no, it's not contracted,

534
00:44:00,700 --> 00:44:07,060
but your initiation fee to get into this is anywhere from $25,000 to $35,000. But if you

535
00:44:07,060 --> 00:44:12,820
have that, you don't care. At this time. So say he joined 30 years ago, which could be

536
00:44:12,820 --> 00:44:18,140
possible. His initiation, his investment might've been 10, 15. He's gotten his money's worth

537
00:44:18,140 --> 00:44:24,860
then. Yeah. Plus dues every month. Who knows? So maybe he will quit and join YMCA, a Planned

538
00:44:24,860 --> 00:44:30,980
Business, a Lifetime. 24 hours. I don't know. Maybe he'll take up golf, join a country club.

539
00:44:30,980 --> 00:44:37,580
Who knows? Maybe he's just going to stop working out. He quit. It's true. All right. Ms. B,

540
00:44:37,580 --> 00:44:42,820
you had another one locked. I do. So I'm picking my favorite stories because believe it or

541
00:44:42,820 --> 00:44:46,980
not, I have a much more than this without looking too closely. I want you guys to see

542
00:44:46,980 --> 00:44:51,420
how long my pass on was. You wrote this. Oh, I wrote this. Yes. No shock. Not shocking.

543
00:44:51,420 --> 00:44:59,340
This is story after story after story. Okay. We're at six slow scrolls. So I was not incorrect.

544
00:44:59,340 --> 00:45:05,100
All different incidences. But I was not incorrect in my three really long scrolls. No, no, no.

545
00:45:05,100 --> 00:45:10,260
You were good. Thank you. Why don't we do this? Why don't we do one, maybe two more

546
00:45:10,260 --> 00:45:14,140
and then wrap this up and save some of those for the next time? Oh, I will. Okay. I think

547
00:45:14,140 --> 00:45:19,740
I'm going to give you one good one more. All right, let's go. So it has been a long weekend.

548
00:45:19,740 --> 00:45:23,460
That story I shared with you earlier, that was my Friday. So then Saturday I brought

549
00:45:23,460 --> 00:45:28,700
in an agent. So it was still hella busy, but at least I had somebody else. I was on desk

550
00:45:28,700 --> 00:45:34,380
all day and all night and we just mob, mob, mob getting through it. So 10 30 rolls around

551
00:45:34,380 --> 00:45:38,540
and I'm at the desk still. My other agents there were sitting there working and then

552
00:45:38,540 --> 00:45:41,620
all of a sudden we start hearing yelling and there's a guy that's like kind of coming into

553
00:45:41,620 --> 00:45:47,940
the lobby, but he's like staring outside of the lobby doors. Sit, stay, sit. And we're

554
00:45:47,940 --> 00:45:51,240
like staring at him. We're like, what the heck? And so I'm like tilting my head. I'm looking

555
00:45:51,240 --> 00:45:56,100
to see what I'm like, oh, there's a dog there. So he's yelling at a dog. Okay. That's weird.

556
00:45:56,100 --> 00:45:58,960
And he keeps yelling. And then so he starts to come in the lobby, but then the dog would

557
00:45:58,960 --> 00:46:02,420
follow him and come into the lobby. So then he'd go out and make the dog go out, sit,

558
00:46:02,420 --> 00:46:05,740
stay, repeat this over and over again. And we're like, oh my God. And I'm like this guy,

559
00:46:05,740 --> 00:46:10,660
I'm gonna have to kick him out. So he eventually comes in and the dog, I guess stays outside.

560
00:46:10,660 --> 00:46:13,300
I think someone was petting him or something, trying to get it to like stay outside. So

561
00:46:13,300 --> 00:46:17,620
the guy comes up and he's like swaggering in. He is wearing a black beanie. He's wearing

562
00:46:17,620 --> 00:46:22,420
this black shirt that has dollar bills all over it. And I'm like, oh wow. Okay. And he

563
00:46:22,420 --> 00:46:28,380
comes to my desk agent, he goes up to her and he goes, radio. Excuse me? Radio. And

564
00:46:28,380 --> 00:46:33,900
she's like, how can I help you? Radio. And she's like, sir, how can I help you? And he's

565
00:46:33,900 --> 00:46:39,860
like, I'm security. I need the radio. And she's like, what? And he's like, I am with

566
00:46:39,860 --> 00:46:45,300
names of security company. I need the radio please. Is this, sorry, is this front desk

567
00:46:45,300 --> 00:46:54,420
agent like seasoned? She is bless your heart. And she's like, we remember her. She, she's

568
00:46:54,420 --> 00:46:58,540
the sweetest. She's the sweetest human. I feel like she's almost a year now. Like she's

569
00:46:58,540 --> 00:47:02,420
fairly seasoned. Like I don't have newbies. Okay. And she's trying to register what's

570
00:47:02,420 --> 00:47:08,820
happening and she's staring at him. She looks at me and I'm staring just in confusion. And

571
00:47:08,820 --> 00:47:14,980
guys, I'm not proud of this. I glitched. Uh-oh. Like here's a radio. No, I just stood there

572
00:47:14,980 --> 00:47:21,500
frozen in like confusion. Like what's happening right now? And so she slowly turns, picks

573
00:47:21,500 --> 00:47:28,740
up the radio, looks at me again for approval. Like what do I do? And I'm just staring still

574
00:47:28,740 --> 00:47:35,060
the look on my face, like just letting it happen. Basically I glitched and she slowly

575
00:47:35,060 --> 00:47:39,340
ends the radio to him. There's walking off and as he's leaving, does he know who he's

576
00:47:39,340 --> 00:47:45,860
calling? After he's leaving, I go, what the just happened? And she's like, I think that's

577
00:47:45,860 --> 00:47:51,820
our security guard tonight. And I'm like, no, it's not like we're, we're doomed. We're

578
00:47:51,820 --> 00:47:55,660
doomed. Cause the whole, even when he walked in the whole lobby smelled of weed, there

579
00:47:55,660 --> 00:48:00,580
is a dog sitting outside the door, by the way, unleashed a no collar. It was like some

580
00:48:00,580 --> 00:48:06,380
kind of pit bull. We don't know if it's his dog or maybe, maybe it's a random dog. It's

581
00:48:06,380 --> 00:48:11,900
not a stay. No, somebody else was playing with it. No, it did not stay. It was young,

582
00:48:11,900 --> 00:48:18,380
but still big pit bull, a knotly ish, no collar. He's in his money shirt and I saw the beanie

583
00:48:18,380 --> 00:48:26,460
as he was leaving and it just says security and the beanie. Oh, he's in uniform. Not security.

584
00:48:26,460 --> 00:48:30,700
And my brain didn't start to work until he was walking away. Like I, I'm not proud of

585
00:48:30,700 --> 00:48:36,140
this. I'm sure there's probably video footage of me just like, cause your brain just stops,

586
00:48:36,140 --> 00:48:43,340
your mind is going, Oh fork. I glitched hard. And then as he's leaving, then the wheels

587
00:48:43,340 --> 00:48:47,500
start turning again. I'm like, what the hell? And then I'm like, I need to call a security

588
00:48:47,500 --> 00:48:51,420
company. Like it's a third party vendor. And I'm like, what's the name of the security

589
00:48:51,420 --> 00:48:55,660
company? Like they're new. They just started maybe two, three weeks ago. But then you're

590
00:48:55,660 --> 00:49:00,860
like, I think I'm secondhand high right now. Literally. I think it was all the weed smell.

591
00:49:00,860 --> 00:49:09,820
Did you fly it? I basically did. Yes. Fond and fond. Yes. So I pick up my phone. I'm like

592
00:49:09,820 --> 00:49:13,340
panicking a little, I'm like, Oh my God, this guy's out there representing us in the freaking

593
00:49:13,340 --> 00:49:18,300
parking lot. At least turn your shirt inside out. And he has my radio. Those are expensive.

594
00:49:21,020 --> 00:49:27,100
But that's my first thought. I don't, mine is he is out there representing us right now. So I

595
00:49:27,100 --> 00:49:33,500
flip into action and I text my boss and I was like, Hey, what's the name of the security company we

596
00:49:33,500 --> 00:49:37,900
use? Like this is brand new. Like I've never, I don't have a contact info for them. I've been

597
00:49:37,900 --> 00:49:42,700
out of the loop for all the security situations decisions. I'm like, who do we use? Cause he

598
00:49:42,700 --> 00:49:47,020
wasn't wearing a uniform. I don't know. She doesn't answer. So I'm like, I'm going to call my chief.

599
00:49:47,020 --> 00:49:52,700
So I call and I wake him up and I hello. And I'm like, chief, what security company do we use?

600
00:49:52,700 --> 00:49:56,940
And he tells me and I'm like, okay. I'm like, do you have a contact info? Like who do I call?

601
00:49:56,940 --> 00:50:00,140
If there's an issue, he's like, what's going on? And I like briefly explained, he's like,

602
00:50:00,140 --> 00:50:04,060
Oh my God. And I'm like, yeah, I need someone to call. And he's like, I'll text you the supervisor's

603
00:50:04,060 --> 00:50:08,060
number. I'm like, okay, great. I said, there are no way for the supervisor's number. Sends it to me.

604
00:50:08,060 --> 00:50:13,420
I call it. Doesn't answer voicemail. I call it like four times, never answers. And now I'm like,

605
00:50:13,420 --> 00:50:17,820
okay, at least I know the company's name. So I Google the company and I type in the company

606
00:50:17,820 --> 00:50:21,740
and I find a phone number, hit it. And I'm like, please work. You know, like, please not this,

607
00:50:21,740 --> 00:50:26,940
not be an office number. And it does. And it goes to a dispatch. And I was like, all right, sir,

608
00:50:26,940 --> 00:50:31,500
this is what's going on and explained him what's going on. Explain him who I am, what hotel I work

609
00:50:31,500 --> 00:50:37,020
for him. Like I need you, cause I already tried calling supervisor to get rid of this guy. I'd

610
00:50:37,020 --> 00:50:43,020
rather not have any security than this. What I said, I was like, if you want to send a new guard,

611
00:50:43,020 --> 00:50:48,460
that's great. But he needs to go and he needs to go now. He's like, okay, okay. Well, we'll call

612
00:50:48,460 --> 00:50:53,020
him. We'll do it like, great. Is somebody going to call me and follow up? Yeah. How late can

613
00:50:53,020 --> 00:50:56,300
someone call you? I was like, look, I'm out of here in an hour, but you can call me at any time.

614
00:50:57,260 --> 00:51:03,580
And so to give listeners, like also some background, your general manager is out of town,

615
00:51:03,580 --> 00:51:09,260
right? She got home the day prior. She wasn't okay. She's still checked out. Let's be real.

616
00:51:09,820 --> 00:51:14,860
And she ain't taking the call at 11 PM. But that's why I didn't call her. Yeah. I texted

617
00:51:14,860 --> 00:51:19,420
cause I'm like, if you're awake, can you tell me the name of the security company? So then I get

618
00:51:19,420 --> 00:51:23,100
off the phone with them and I'm like, I'm standing there for a second regrouping. And I'm like,

619
00:51:23,100 --> 00:51:26,460
who knows when they're going to get rid of this guy? I need to get rid of him now. Like I can't

620
00:51:26,460 --> 00:51:31,340
have him out there representing us. So I'm like, okay, I have our onsite security and then the

621
00:51:31,340 --> 00:51:34,860
overnight guy that kind of just like, you know, stands there all the time. A really buff bellman.

622
00:51:36,380 --> 00:51:41,420
I wouldn't say that. Intimidating? One of them. So basically, cause there was an overlap. My PM

623
00:51:41,420 --> 00:51:48,460
security is bell and does some security. He's a young kid. And so has the confidence. Yes.

624
00:51:48,460 --> 00:51:52,700
There you go. Yes. That's all I need at the end of my general manager calls him my bulldog. I need

625
00:51:52,700 --> 00:52:01,980
the ego. Perfect. He's a little not so bright, very eager. Not so bright. You said that. I know

626
00:52:01,980 --> 00:52:09,980
exactly what you said, but your demeanor was like, but he's so cute. He's sweet. So he leaves at like

627
00:52:09,980 --> 00:52:14,860
11. No, he leaves at 1130. And then the overnight guy comes in at 1030. So there's a little bit of

628
00:52:14,860 --> 00:52:19,340
an overlap. So I call them and I say, okay, guys, I don't know where you are. You need to meet in

629
00:52:19,340 --> 00:52:24,780
the lobby now. You guys are having a moment. We are. I mean, it's me and Bill. When are we not

630
00:52:24,780 --> 00:52:29,340
having a moment? Like laughing on the side. And so they like meet in the lobby. I'm like, okay,

631
00:52:29,340 --> 00:52:33,180
this is what just happened. This is the deal. We need to remove this guy from property. So I'm like,

632
00:52:33,180 --> 00:52:36,540
I need you guys to come with me and back me up because I'm not about to go get stabbed in the

633
00:52:36,540 --> 00:52:43,100
parking lot. They're like fair and like hands go over and you give me a cheer. Go team. So we go

634
00:52:43,100 --> 00:52:46,460
out there and I have my two pit bulls behind me and I look where he's supposed to be posted,

635
00:52:46,460 --> 00:52:49,820
which is like right in front of the parking structure and he's not there. And my guys are

636
00:52:49,820 --> 00:52:55,740
looking around and Jay is like, I think that's him. And he points and there's a car. No, no,

637
00:52:55,740 --> 00:53:01,020
no. I need to know. Is Jay the young eager kid? Yeah. Okay. Love him. Jay is like, I think that's

638
00:53:01,020 --> 00:53:06,300
him. And we look and in the 15 minute parking space backed in is a older crappy looking car

639
00:53:06,300 --> 00:53:12,140
with all the doors open and a guy sleeping in the front seat. And we get closer and I look like,

640
00:53:12,140 --> 00:53:15,660
that's him. Take a picture. Did you take a picture? Oh, I took a picture. Okay. Good.

641
00:53:15,660 --> 00:53:19,580
And I was like, okay guys, game plan, game plan. And he's like, okay, we'll wake him up. We'll

642
00:53:19,580 --> 00:53:22,780
tell him, you know, you gotta go all this and we're game planning. I mean, in this moment,

643
00:53:22,780 --> 00:53:28,540
how far away from the car are you? We're like nearly in front of it. And we're like, where's

644
00:53:28,540 --> 00:53:32,460
the dog? Great. Now we have to worry about a straight football running around. It's like,

645
00:53:32,460 --> 00:53:35,820
it did look like a sweet dog, but still it's going to get hit by a car. So I'm going to happen. I was

646
00:53:35,820 --> 00:53:39,580
like, you know what? Let's, let's worry about the human first. We will deal with that problem and

647
00:53:39,580 --> 00:53:46,140
then we will find the dog. So we're walking over to the car and Jay is cracking up laughing because

648
00:53:46,140 --> 00:53:51,100
he thinks the funniest thing ever. I envision like three adults like trying to sneak up on a car

649
00:53:51,100 --> 00:53:56,380
very stealthily, but you're not stealth. No, we're not. We're like talking. Jay is laughing and the

650
00:53:56,380 --> 00:54:00,540
guy's not waking up and we're like getting closer and closer. And we're still now we're just talking

651
00:54:00,540 --> 00:54:05,340
at this point, right in front of him, not waking up. And I look over at my overnight security,

652
00:54:05,340 --> 00:54:08,540
who's an older kid. I'm like, what do we do? And he's like, you know, we should probably take pictures,

653
00:54:08,540 --> 00:54:14,700
but like doors open. How far away are you now? 60 right here. We're in front of the car range.

654
00:54:14,700 --> 00:54:18,780
So we get closer. My security guy's like, yeah, we need to take pictures. Like nobody's going to

655
00:54:18,780 --> 00:54:21,660
believe this. And then we're like, okay, we've got to wake his ass up. But I still am like,

656
00:54:21,660 --> 00:54:25,580
but where's the dog? And he's like, look in the driver's seat, dogs chilling in the driver's seat.

657
00:54:25,580 --> 00:54:31,900
I'm going to interject Gwen and Bill need to see the photo. I know. Okay. Okay. I'm sorry. I'm so

658
00:54:31,900 --> 00:54:38,060
eager. I'm so eager on this story. I should have waited to tell you. I know. I'm so sorry.

659
00:54:38,060 --> 00:54:42,700
I was supposed to fake it and act like I've never heard this before. And I was the deal. I just

660
00:54:42,700 --> 00:54:48,540
couldn't. I'm really sorry guys. But so this is like, we're approaching all the doors are open

661
00:54:48,540 --> 00:54:56,300
and this is what I see. Oh no, baby boy. And he's no at this point. I haven't seen the dog yet. I'm

662
00:54:56,300 --> 00:55:03,580
just like, this guy is just, ow. Wait, can I see it one more time? Sorry. This is so good. So for

663
00:55:03,580 --> 00:55:09,820
our listeners, this is like from the passenger door, which is wide open. You can see the back

664
00:55:09,820 --> 00:55:17,180
rear passenger door also wide open and this dude is just snoozing and they get closer jaw open.

665
00:55:18,540 --> 00:55:24,300
But security had on like security beat. He's on his jacket is on the roof. He had to get

666
00:55:24,300 --> 00:55:30,060
comfortable. Do you see the money on his t-shirt? Oh, you will. But I wasn't there yet. I was taking

667
00:55:30,060 --> 00:55:35,260
pictures and then I figured out where the dog was looking lovingly up at him. I need to see it again.

668
00:55:35,820 --> 00:55:40,380
She's seen it multiple times. I didn't notice the jacket the first time. Yeah. Jackets on the,

669
00:55:40,380 --> 00:55:48,540
so the dog, like chin is resting on the center console. This isn't the first time for the dog.

670
00:55:48,540 --> 00:55:56,300
That's what I'm seeing. This is habit. Dog is comfy, like laid down, chin chilling, ears back,

671
00:55:56,300 --> 00:56:03,420
relax. So anyways, the radio is on the dash. Did anybody retrieve the radio? Yeah, we got it.

672
00:56:03,420 --> 00:56:07,420
That was the first thing we did. Radio is on the dash. He's ready. Property secured.

673
00:56:08,700 --> 00:56:13,020
So we took the pictures that we needed to prove that, you know, he's sleeping on the job.

674
00:56:13,020 --> 00:56:21,820
And then I was like, sir, nothing, sir. Nothing. Bob, what do I do? And he's like, I got this.

675
00:56:22,780 --> 00:56:29,900
Yeah, you do the cop knock. Wake up, bro. Wake up. Time to get up. Like loud. And he's like,

676
00:56:29,900 --> 00:56:34,780
you got to go. You're done. Go home. Yeah. What? What? And he's like, you're done. We've already

677
00:56:34,780 --> 00:56:40,460
called the company. You're done. Okay. And then he's like, radio. And he comes on the radio. And

678
00:56:40,460 --> 00:56:45,340
then we walk away. Did you physically see the vehicle drive away? Story's not done.

679
00:56:46,620 --> 00:56:53,500
No, that was the previous story. Yeah, right. So we're walking away. I'm looking back, car's still

680
00:56:53,500 --> 00:56:56,860
there. And I'm like, are we going to like stay around? Did we for him to leave in there? And

681
00:56:56,860 --> 00:57:00,860
they're like, yeah, you go inside. We'll like keep an eye on him. Like, okay. So I go inside and again,

682
00:57:00,860 --> 00:57:05,500
my girl's alone at the desk. So I'm like helping her. There's already a line and 11 o'clock at night.

683
00:57:05,500 --> 00:57:10,620
And then the guy like shortly after wanders into the lobby and I'm like, security guy security.

684
00:57:10,620 --> 00:57:15,980
Security wanders into the lobby. And yeah. And I'm like, sir, you're going to have to go outside.

685
00:57:15,980 --> 00:57:19,580
If you have any questions, I'm happy to answer them, but you need to go outside. You can't come

686
00:57:19,580 --> 00:57:25,020
back in here. Okay. And I'm like, did you have any questions? Like, was there like, why are you here?

687
00:57:25,020 --> 00:57:28,940
Is it, oh, I don't have any questions. Like, okay, well then you're going to have to go. You can't

688
00:57:28,940 --> 00:57:32,460
be here anymore. And he's like, okay, I just wanted to tell you that my supervisor is probably

689
00:57:32,460 --> 00:57:37,660
going to call and all that. I'm like, okay, sounds good. But I hope for that. And so he leaves again

690
00:57:37,660 --> 00:57:44,380
and I'm like, okay, cool. So go back to my thing. And maybe 30 minutes later, overnight security

691
00:57:44,380 --> 00:57:49,580
comes in. I'm like, he's gone, right? He's like, yeah, but he came back again and overnight stopped

692
00:57:49,580 --> 00:57:53,660
him. It was like, you can't be in here. She already told you. And he's like, who are you? Like, you

693
00:57:53,660 --> 00:57:57,020
can't tell me what to do. I want to talk to your boss. He's like, you already talked to her and she

694
00:57:57,020 --> 00:58:01,260
said you're out. So you're out. And he started like getting in his face and stuff. And the guy's

695
00:58:01,260 --> 00:58:05,100
like, no, we're not doing this. Look, you're obviously tired and you get some rest. You need

696
00:58:05,100 --> 00:58:08,620
to pack up and you need to go home. You're not welcome here anymore. We already told that to you.

697
00:58:08,620 --> 00:58:13,660
He gets out his phone. He calls his supervisor who answers and, and he's telling me,

698
00:58:14,300 --> 00:58:18,940
didn't answer your phone call. I don't know if it's the same one, but the supervisor he talked to

699
00:58:18,940 --> 00:58:23,980
answered and he's on the phone in front of Bob. And he's like, they're kicking me out.

700
00:58:25,100 --> 00:58:29,500
And he's like, my supervisor wants to talk to you. Bob is like, okay, takes the phone talking. He's

701
00:58:29,500 --> 00:58:33,500
like, hello, who is this? And they named themselves in the company. He's like, okay, well, I just want

702
00:58:33,500 --> 00:58:38,140
to let you know that we did catch your guy sleeping on the job among other things. We've asked him to

703
00:58:38,140 --> 00:58:41,820
leave. We've already reported it to dispatch and they said they were going to tell him to leave

704
00:58:41,820 --> 00:58:45,500
and they were going to send a new agent out. And the guy's like, oh, okay. Yeah. But can you just

705
00:58:45,500 --> 00:58:51,020
give him another chance? He said he wasn't sleeping. Bob laughs and he's like, yeah, no, man,

706
00:58:51,020 --> 00:58:55,420
we're not doing that. Boss lady said he's gone. He's gone. And we have pictures and videos of

707
00:58:55,420 --> 00:58:59,740
him sleeping. So he's got to go. And he's like, they're like, oh, okay. But they like literally

708
00:58:59,740 --> 00:59:04,700
asked to give him another chance. And as he hangs up, then the security going off at him, like,

709
00:59:04,700 --> 00:59:09,420
you're always going to be a worker bee. And I'm sorry, your contract security, you're not a worker

710
00:59:09,420 --> 00:59:15,260
bee too. They're all worker bees, but just going off at him. And Bob's just like, can you just go,

711
00:59:15,260 --> 00:59:20,460
man, you're obviously tired. I'm not here to do this. You got to go. And then threatened him

712
00:59:20,460 --> 00:59:24,220
somehow and said like, oh, you're not going to have a job tomorrow. You watch blah, blah, blah,

713
00:59:24,220 --> 00:59:28,860
blah, blah. And pops like, that sounds great. Have a great day. And he's like, you need to go

714
00:59:28,860 --> 00:59:33,420
because my boss, it looks like she's about to call the cops. Can you imagine the cops on your

715
00:59:33,420 --> 00:59:41,020
security? Yeah. Especially when it's a canine unit. Unauthorized. But regardless, like this guy was

716
00:59:41,020 --> 00:59:45,820
just no security. So you weren't going to have security regardless. They sent someone else.

717
00:59:45,820 --> 00:59:50,380
They did. Yeah. So you before I was gone. Wait, wait, wait, wait, wait. You're keeping the company.

718
00:59:50,380 --> 00:59:53,980
It takes a while to fire someone when you have a contract. You have a contract? Not when you have

719
00:59:53,980 --> 00:59:58,380
a situation like that. We're going to cancel it at the end of the month. 30 day notice.

720
00:59:59,100 --> 01:00:03,740
Again, not my decision, but we have like a 30 day trial period. Was this within the 30 days?

721
01:00:03,740 --> 01:00:08,380
Yeah. Like they've been there like two weeks. That's horrible. Yeah. We haven't had this problem

722
01:00:08,380 --> 01:00:14,940
before. So after this incident, my boss demanded a meeting. If it hasn't been absolutely like

723
01:00:14,940 --> 01:00:23,420
impeccable and like 120%. Fine. Fine is not good enough when the situation happens. Third party

724
01:00:23,420 --> 01:00:27,820
security companies are never that good. If you get someone to show up, that's half the battle.

725
01:00:27,820 --> 01:00:33,900
Like I've worked with 20. I mean, even like for my property who has like security, even contract,

726
01:00:33,900 --> 01:00:41,020
like something 5% of this happens, they're gone. That's crazy. They're not staying. But we would

727
01:00:41,020 --> 01:00:45,660
have to like find someone to replace them. We're in progress. In progress. Yeah. You don't just dump

728
01:00:45,660 --> 01:00:51,420
someone and then have nothing. Like you have to have a backup plan. I get like 10 security contract

729
01:00:51,420 --> 01:00:55,580
proposal calls a week. But you can't just pick one and go with it. We have like all these approvals

730
01:00:55,580 --> 01:01:00,620
processes and like your approvals and processes did such a great job vetting this company that

731
01:01:00,620 --> 01:01:09,500
dollar bills. They all showed up. Sorry. Security. Security. Okay. I didn't say they did, but there

732
01:01:09,500 --> 01:01:13,020
are processes in place. You can't just like don't show up and then we just don't have security for

733
01:01:13,020 --> 01:01:16,860
weeks until we get approval. Like we basically be like, okay, that guy doesn't come back. You

734
01:01:16,860 --> 01:01:21,020
send your best. And then basically on the backend, we're finding another company. What if that was

735
01:01:21,020 --> 01:01:29,180
their best? Well, we've had them for a few weeks. Sounds like you guys just took the cheapest company.

736
01:01:29,180 --> 01:01:35,100
I mean, I'm sure it was not the most expensive. Not your fault. I know that you just have to deal

737
01:01:35,100 --> 01:01:39,260
with it. Yeah. Get what you get. And I literally was the first thing I told my boss and it was like,

738
01:01:39,260 --> 01:01:43,500
we're firing this company, right? She's like, oh yeah, we are. There was no maybe it's just a process

739
01:01:43,500 --> 01:01:47,100
to get them out and get a new one in. We're supposed to have a meeting with them today.

740
01:01:47,100 --> 01:01:51,500
They didn't show up. They were scheduled for tomorrow. I know what's coming. And my boss,

741
01:01:51,500 --> 01:01:55,980
she's going to rip them a new a-hole. By the way, we didn't just find some Joe Schmo like back office

742
01:01:55,980 --> 01:02:01,260
security. This is a big nationwide company. Anyhoozy. You want to bring this home Bill?

743
01:02:01,260 --> 01:02:05,500
You guys think it's time to wrap up? Well, between the Anyhoozy and the Yawns,

744
01:02:05,500 --> 01:02:11,100
yeah. Let's wrap this up. So I can get home by midnight. Yeah. And it saves some stories for the

745
01:02:11,100 --> 01:02:16,700
next time as well. Yep. I have plenty. Thank you for rejoining us after our break. We appreciate

746
01:02:16,700 --> 01:02:22,860
you listening. You can find us anywhere. You find podcasts, Apple, Spotify. We are on YouTube.

747
01:02:22,860 --> 01:02:31,020
Feel free to write us an email. Tell us about your stories at og3 at tftsi.com. That is og.

748
01:02:31,020 --> 01:02:39,580
The number three. At tftsi.com. And then make sure to give us a follow on IG, TikTok. LinkedIn.

749
01:02:39,580 --> 01:02:45,340
LinkedIn. And then check out our website at www.tftsi.com. Feel free to scroll all the

750
01:02:45,340 --> 01:02:51,020
way down to the contact us. Drop us a line and let us know what you think and hit that submit button.

751
01:02:51,020 --> 01:02:57,660
And make sure to rate, review, subscribe. And you have to vote on our poll. I was about to say. Yes.

752
01:02:57,660 --> 01:03:03,660
And we got to vote on the poll. Vote on the poll to tell us how long it will be until Poopy Pants

753
01:03:03,660 --> 01:03:07,420
revisits the fitness center. We will make sure to update you. And until then,

754
01:03:07,420 --> 01:03:21,500
we will see you in about two weeks. Bye team. Bye. Bye.