1 00:00:00,000 --> 00:00:12,240 So welcome back to Tales from the Service Industry. 2 00:00:12,240 --> 00:00:13,240 Welcome back. 3 00:00:13,240 --> 00:00:14,760 We missed you all. 4 00:00:14,760 --> 00:00:19,000 Happy Taylor's Tortured Poets Society release album day. 5 00:00:19,000 --> 00:00:21,000 What else is going on? 6 00:00:21,000 --> 00:00:22,000 It's a mouthful. 7 00:00:22,000 --> 00:00:27,640 Well, you know, once again, we have balance here at the table because opposite corners, 8 00:00:27,640 --> 00:00:30,120 these all into it and I could care less. 9 00:00:30,120 --> 00:00:33,540 I was OK, Gwen, on a scale of like zero to 100. 10 00:00:33,540 --> 00:00:35,040 How much of a Swifty are you? 11 00:00:35,040 --> 00:00:36,040 Zero. 12 00:00:36,040 --> 00:00:37,040 Oh, sorry. 13 00:00:37,040 --> 00:00:38,040 That was your answer for me. 14 00:00:38,040 --> 00:00:39,040 No, that was Bill's answer. 15 00:00:39,040 --> 00:00:40,040 That was just my answer. 16 00:00:40,040 --> 00:00:41,040 It was a knee jerk reaction. 17 00:00:41,040 --> 00:00:42,040 My apologies. 18 00:00:42,040 --> 00:00:43,040 I would say like 24 percent. 19 00:00:43,040 --> 00:00:44,040 OK. 20 00:00:44,040 --> 00:00:45,720 Not quite even a quarter. 21 00:00:45,720 --> 00:00:47,520 I follow all the conspiracy theories. 22 00:00:47,520 --> 00:00:52,280 I don't know if you guys have heard about the QR codes being posted and how each QR code 23 00:00:52,280 --> 00:00:56,640 is in a different major city and they like everyone for all those cities is scanning 24 00:00:56,640 --> 00:01:00,200 them and it gives you a letter and then all those letters, everyone's combining them from 25 00:01:00,200 --> 00:01:02,480 like around the world and it's spelling something out. 26 00:01:02,480 --> 00:01:03,480 You guys have no idea. 27 00:01:03,480 --> 00:01:07,640 So wait, like the letter is like cryptic and you have to decode them. 28 00:01:07,640 --> 00:01:10,120 She is Tate Tate's under the Easter eggs. 29 00:01:10,120 --> 00:01:11,120 She is a mastermind. 30 00:01:11,120 --> 00:01:13,800 OK, not to quote the song, but it's true. 31 00:01:13,800 --> 00:01:15,800 It's a song or her publisher. 32 00:01:15,800 --> 00:01:17,320 No, this is all her. 33 00:01:17,320 --> 00:01:18,820 All of her brain. 34 00:01:18,820 --> 00:01:20,400 She makes all this crap up. 35 00:01:20,400 --> 00:01:21,400 Masterpiece. 36 00:01:21,400 --> 00:01:23,840 I would say I may be a 26 percent. 37 00:01:23,840 --> 00:01:30,360 On a scale of one to one hundred, you can appreciate. 38 00:01:30,360 --> 00:01:36,840 Like you can appreciate you see it, but you're also like, I know it comes on maybe a little 39 00:01:36,840 --> 00:01:37,840 bit more than that. 40 00:01:37,840 --> 00:01:38,840 I know the songs. 41 00:01:38,840 --> 00:01:39,840 It's so funny. 42 00:01:39,840 --> 00:01:44,480 So at the hotel, we're changing up our like public area music. 43 00:01:44,480 --> 00:01:45,480 Yes. 44 00:01:45,480 --> 00:01:51,040 So in one area, like next to the spot, it's like all instrumental classic until like 10 45 00:01:51,040 --> 00:01:52,040 a.m. 46 00:01:52,040 --> 00:01:53,480 It's very like relaxing. 47 00:01:53,480 --> 00:01:55,720 People are walking around early mornings. 48 00:01:55,720 --> 00:01:57,240 Then it kind of changes throughout the day. 49 00:01:57,240 --> 00:01:58,520 But twice today. 50 00:01:58,520 --> 00:02:00,240 Oh, maybe it was on purpose. 51 00:02:00,240 --> 00:02:03,480 I heard two different Taylor Swift songs today in the hotel. 52 00:02:03,480 --> 00:02:05,560 Do you know who's currently in my lobby? 53 00:02:05,560 --> 00:02:06,560 Not Taylor. 54 00:02:06,560 --> 00:02:13,160 Currently standing in my lobby at this very cut out of Taylor's life size. 55 00:02:13,160 --> 00:02:14,160 Who put that out? 56 00:02:14,160 --> 00:02:16,260 Me and my boss did. 57 00:02:16,260 --> 00:02:17,760 That is your lobby aesthetic. 58 00:02:17,760 --> 00:02:18,760 OK. 59 00:02:18,760 --> 00:02:26,640 But how many members and guests have defiled the penguin? 60 00:02:26,640 --> 00:02:29,080 We are protecting Taylor with our lives. 61 00:02:29,080 --> 00:02:30,080 Good throwback. 62 00:02:30,080 --> 00:02:31,080 So not yet. 63 00:02:31,080 --> 00:02:32,080 What? 64 00:02:32,080 --> 00:02:33,080 That's a great throwback. 65 00:02:33,080 --> 00:02:34,080 That was a great throwback. 66 00:02:34,080 --> 00:02:36,720 That was that was a long range throwback. 67 00:02:36,720 --> 00:02:39,120 Yeah, I love that. 68 00:02:39,120 --> 00:02:40,120 Not yet. 69 00:02:40,120 --> 00:02:41,560 She's literally next to the front desk. 70 00:02:41,560 --> 00:02:44,760 And at night we bring her in like everyone's taking her to bed. 71 00:02:44,760 --> 00:02:45,760 Yes. 72 00:02:45,760 --> 00:02:47,440 We're taking very good care of Taylor Swift. 73 00:02:47,440 --> 00:02:49,600 We're using photo evidence for the group. 74 00:02:49,600 --> 00:02:53,160 I have photo evidence of my boss posing with her before we put her out. 75 00:02:53,160 --> 00:02:54,160 Yes. 76 00:02:54,160 --> 00:02:55,160 OK. 77 00:02:55,160 --> 00:02:57,640 Or I think you need to like text your night out right now and be like, I need a photo 78 00:02:57,640 --> 00:02:58,640 of Taytay. 79 00:02:58,640 --> 00:03:00,680 I may have to do that. 80 00:03:00,680 --> 00:03:03,080 She's next to our goals poster. 81 00:03:03,080 --> 00:03:04,960 Our goals in the back. 82 00:03:04,960 --> 00:03:06,360 But she's currently in the lobby. 83 00:03:06,360 --> 00:03:07,360 She is in the lobby. 84 00:03:07,360 --> 00:03:08,680 Full size T Swift. 85 00:03:08,680 --> 00:03:09,680 And then we have a tiny Taylor. 86 00:03:09,680 --> 00:03:10,960 It came with a tiny one. 87 00:03:10,960 --> 00:03:15,640 So we taped it to the back of when you say full size, are we talking life size? 88 00:03:15,640 --> 00:03:16,640 Check her out. 89 00:03:16,640 --> 00:03:19,040 Check her height, like her height, her measurements. 90 00:03:19,040 --> 00:03:20,040 I didn't measure it. 91 00:03:20,040 --> 00:03:22,120 I think your general manager is pretty dainty. 92 00:03:22,120 --> 00:03:23,120 But Taylor is tall. 93 00:03:23,120 --> 00:03:25,000 I think she's like 5'9". 94 00:03:25,000 --> 00:03:26,000 Something like that. 95 00:03:26,000 --> 00:03:29,340 But yeah, so totally hotel hospitality mode. 96 00:03:29,340 --> 00:03:30,600 She is currently in my lobby. 97 00:03:30,600 --> 00:03:31,600 We are celebrating. 98 00:03:31,600 --> 00:03:32,600 But why? 99 00:03:32,600 --> 00:03:33,600 It's a great question. 100 00:03:33,600 --> 00:03:39,080 Our hotel brand is doing like a promo slash raffle drawing for Erra's tickets. 101 00:03:39,080 --> 00:03:40,360 It's Swift Era. 102 00:03:40,360 --> 00:03:41,360 Yeah. 103 00:03:41,360 --> 00:03:42,360 So there's like promos. 104 00:03:42,360 --> 00:03:46,000 It's kind of like a sweepstakes thing that you can enter. 105 00:03:46,000 --> 00:03:47,560 Like a marketing tool for the brand. 106 00:03:47,560 --> 00:03:51,600 So Swiftie is in the lobby and then we have a little Swiftie on the desk and people like 107 00:03:51,600 --> 00:03:52,600 a little Swiftie. 108 00:03:52,600 --> 00:03:54,520 Yeah, it's like a little Swiftie. 109 00:03:54,520 --> 00:03:57,520 Like it's a miniature version of that. 110 00:03:57,520 --> 00:03:58,800 We call her Tiny Taylor. 111 00:03:58,800 --> 00:03:59,800 T T. TTS. 112 00:03:59,800 --> 00:04:04,480 So we have a T T, a tiny Taylor on the front desk. 113 00:04:04,480 --> 00:04:07,240 And then we didn't put any signage up with T Swift. 114 00:04:07,240 --> 00:04:10,640 So the guests just come up and be like, why is Taylor Swift in your lobby? 115 00:04:10,640 --> 00:04:15,920 Well, I'm not sure if you knew, but we have this promotion contest raffle thing. 116 00:04:15,920 --> 00:04:19,560 And if you signed up to be a member with us, you can enter for tickets. 117 00:04:19,560 --> 00:04:21,360 And we're getting signed up for that. 118 00:04:21,360 --> 00:04:24,680 How many of your members have been like, oh my God, this is so cool. 119 00:04:24,680 --> 00:04:25,680 I just want to take a picture. 120 00:04:25,680 --> 00:04:28,440 Do you know how many people are taking pictures with T Swift? 121 00:04:28,440 --> 00:04:29,440 Yeah. 122 00:04:29,440 --> 00:04:30,440 Do you know how many of them are guys? 123 00:04:30,440 --> 00:04:31,440 90% Shut up. 124 00:04:31,440 --> 00:04:34,320 90% Because they wish they could get that. 125 00:04:34,320 --> 00:04:35,760 Everyone's taking pictures with T Swift in the lobby. 126 00:04:35,760 --> 00:04:38,520 They wish they were Travis Kelsey. 127 00:04:38,520 --> 00:04:42,560 Maybe not because I think both of us just had that at the same time. 128 00:04:42,560 --> 00:04:44,560 I mean, who else had the ick on the Super Bowl? 129 00:04:44,560 --> 00:04:45,560 I loved it. 130 00:04:45,560 --> 00:04:46,560 You know, I love this. 131 00:04:46,560 --> 00:04:48,120 At least get a line up. 132 00:04:48,120 --> 00:04:49,960 It was the Viva Las Vegas for me. 133 00:04:49,960 --> 00:04:50,960 Okay. 134 00:04:50,960 --> 00:04:51,960 That part was super cringe. 135 00:04:51,960 --> 00:04:57,640 I know this is such old news in pop culture, but I'm glad you're your brand and your hotel 136 00:04:57,640 --> 00:05:01,880 itself is doing something about the celebrating this great release. 137 00:05:01,880 --> 00:05:04,120 What are you going to do with the cutout afterwards? 138 00:05:04,120 --> 00:05:06,080 Is she going to live in your office? 139 00:05:06,080 --> 00:05:07,080 It's funny. 140 00:05:07,080 --> 00:05:08,080 My boss called dibs on it. 141 00:05:08,080 --> 00:05:09,080 I knew it. 142 00:05:09,080 --> 00:05:10,080 Of course. 143 00:05:10,080 --> 00:05:11,080 Fricking knew. 144 00:05:11,080 --> 00:05:12,080 Anyway, that was our plug for T Swift. 145 00:05:12,080 --> 00:05:14,880 You can cut most of that out. 146 00:05:14,880 --> 00:05:15,880 You will. 147 00:05:15,880 --> 00:05:16,880 But you know what? 148 00:05:16,880 --> 00:05:17,880 You should keep tiny Taylor. 149 00:05:17,880 --> 00:05:20,440 You should keep little TT. 150 00:05:20,440 --> 00:05:21,440 TT is yours. 151 00:05:21,440 --> 00:05:22,440 Oh, you're right. 152 00:05:22,440 --> 00:05:25,280 I, you need to call dibs on TT dibs on TT. 153 00:05:25,280 --> 00:05:27,120 I'm excited about that. 154 00:05:27,120 --> 00:05:30,800 So anyways, how's everything going with work with you guys other than, you know, celebrating 155 00:05:30,800 --> 00:05:33,400 T Swift's album release, which I know we're all doing now. 156 00:05:33,400 --> 00:05:36,520 I am whether we like it or not. 157 00:05:36,520 --> 00:05:37,520 Yes. 158 00:05:37,520 --> 00:05:40,680 I'm surprised it's not playing in the background during this whole episode. 159 00:05:40,680 --> 00:05:42,720 No, Bill needed it. 160 00:05:42,720 --> 00:05:45,640 No, Bill had a TT glass. 161 00:05:45,640 --> 00:05:46,640 I did. 162 00:05:46,640 --> 00:05:49,640 I had a TT glass. 163 00:05:49,640 --> 00:05:56,560 But as of this recording, we're, oh, I don't know, five weeks out from Memorial Day. 164 00:05:56,560 --> 00:05:58,680 Who's excited? 165 00:05:58,680 --> 00:05:59,680 I'm not. 166 00:05:59,680 --> 00:06:00,680 Guess what's that weekend? 167 00:06:00,680 --> 00:06:01,680 A rave. 168 00:06:01,680 --> 00:06:02,680 Memorial Day. 169 00:06:02,680 --> 00:06:03,680 Anime con. 170 00:06:03,680 --> 00:06:04,680 Yeah. 171 00:06:04,680 --> 00:06:05,680 But those- 172 00:06:05,680 --> 00:06:06,680 Well, I'm excited for you. 173 00:06:06,680 --> 00:06:07,680 Those people behave though, right? 174 00:06:07,680 --> 00:06:08,680 Or no? 175 00:06:08,680 --> 00:06:09,680 Yes. 176 00:06:09,680 --> 00:06:10,680 Oh yeah, they did. 177 00:06:10,680 --> 00:06:11,680 But it's still, it's a long weekend. 178 00:06:11,680 --> 00:06:12,680 Yeah. 179 00:06:12,680 --> 00:06:14,400 They're a lot better than the ravers though. 180 00:06:14,400 --> 00:06:16,240 100% and raver staff. 181 00:06:16,240 --> 00:06:19,800 But I've only had one anime con and it really wasn't that bad. 182 00:06:19,800 --> 00:06:24,360 But different groups are like different kinds of like hectic and annoying in different ways. 183 00:06:24,360 --> 00:06:28,840 We just had a group recently of firefighters. 184 00:06:28,840 --> 00:06:31,160 And I'll tell you, they were eye candy. 185 00:06:31,160 --> 00:06:32,160 They were sweet. 186 00:06:32,160 --> 00:06:33,160 They were polite. 187 00:06:33,160 --> 00:06:35,160 Did you meet them on the drive? 188 00:06:35,160 --> 00:06:36,960 Did you get a phone call to go visit her? 189 00:06:36,960 --> 00:06:39,840 I was just going to say, why didn't I get a phone call? 190 00:06:39,840 --> 00:06:40,840 I'm sorry. 191 00:06:40,840 --> 00:06:43,320 I just met them on the drive, hair done. 192 00:06:43,320 --> 00:06:44,680 I was on the desk. 193 00:06:44,680 --> 00:06:45,680 Wet t-shirt, blouse. 194 00:06:45,680 --> 00:06:46,680 I know. 195 00:06:46,680 --> 00:06:47,680 I wish it would have been raining that day. 196 00:06:47,680 --> 00:06:48,680 You could be on the desk. 197 00:06:48,680 --> 00:06:49,680 With good heels. 198 00:06:49,680 --> 00:06:50,680 With good heels. 199 00:06:50,680 --> 00:06:51,680 She could be on the desk. 200 00:06:51,680 --> 00:06:52,680 With comfy ones. 201 00:06:52,680 --> 00:06:53,680 Yes. 202 00:06:53,680 --> 00:06:54,680 They were so nice, so polite. 203 00:06:54,680 --> 00:06:56,280 But do you know what drove me insane about them? 204 00:06:56,280 --> 00:06:58,640 And this is the second time we've had a firefighter group do this. 205 00:06:58,640 --> 00:06:59,640 Six pack abs. 206 00:06:59,640 --> 00:07:00,640 In a good way or a bad way? 207 00:07:00,640 --> 00:07:01,640 Bad. 208 00:07:01,640 --> 00:07:02,640 Washboard abs. 209 00:07:02,640 --> 00:07:03,640 They love dropping weights. 210 00:07:03,640 --> 00:07:04,640 Oh yeah. 211 00:07:04,640 --> 00:07:05,640 Oh. 212 00:07:05,640 --> 00:07:09,360 And we went up there so many times. 213 00:07:09,360 --> 00:07:10,360 You've talked about this. 214 00:07:10,360 --> 00:07:11,360 What floor is your gym on? 215 00:07:11,360 --> 00:07:12,360 The second. 216 00:07:12,360 --> 00:07:13,360 Yeah. 217 00:07:13,360 --> 00:07:14,360 Because this is the second time. 218 00:07:14,360 --> 00:07:15,360 And I thought it was a fluke, the first group. 219 00:07:15,360 --> 00:07:20,000 And then just, and my office is like nearly right below. 220 00:07:20,000 --> 00:07:21,000 So I'm just sitting there working. 221 00:07:21,000 --> 00:07:23,920 And it scares the living daylights out of me. 222 00:07:23,920 --> 00:07:24,920 Well, you don't matter. 223 00:07:24,920 --> 00:07:27,200 Are there any other guest rooms right there though? 224 00:07:27,200 --> 00:07:28,200 You need to block those out. 225 00:07:28,200 --> 00:07:29,200 See, I don't say anything. 226 00:07:29,200 --> 00:07:30,380 They just do that and I just roll my eyes. 227 00:07:30,380 --> 00:07:33,840 But other guests are complaining, saying, sounds like someone's moving furniture. 228 00:07:33,840 --> 00:07:35,640 I thought it was an earthquake. 229 00:07:35,640 --> 00:07:37,640 And we went over there constantly and kept yelling at them. 230 00:07:37,640 --> 00:07:40,600 The guys, stop dropping weights. 231 00:07:40,600 --> 00:07:41,600 They don't care. 232 00:07:41,600 --> 00:07:43,240 No, they kept going. 233 00:07:43,240 --> 00:07:47,560 At one point we shut down the gym at 11 o'clock at night because it's supposed to be 24 hours 234 00:07:47,560 --> 00:07:49,920 a day, but they were keeping everybody up with dropping weights. 235 00:07:49,920 --> 00:07:50,920 So we shut down the gym. 236 00:07:50,920 --> 00:07:52,800 Did you let them know? 237 00:07:52,800 --> 00:07:56,040 We kicked them out and say, okay, gym's closed. 238 00:07:56,040 --> 00:07:57,040 Locked it up. 239 00:07:57,040 --> 00:07:58,040 Oh my goodness. 240 00:07:58,040 --> 00:08:02,480 But my property has that a lot because our basketball court is conveniently over all 241 00:08:02,480 --> 00:08:04,000 the admin offices. 242 00:08:04,000 --> 00:08:05,000 That's hilarious. 243 00:08:05,000 --> 00:08:06,000 Yeah. 244 00:08:06,000 --> 00:08:09,400 I can't really notice it because my office is next to the basketball court. 245 00:08:09,400 --> 00:08:14,000 So if a ball goes awry and hits the wall, it's sometimes right at my head. 246 00:08:14,000 --> 00:08:15,000 Oh my gosh. 247 00:08:15,000 --> 00:08:18,360 I get scared through the wall. 248 00:08:18,360 --> 00:08:22,760 But at least I don't have to hear it bouncing from the floor above me at all. 249 00:08:22,760 --> 00:08:23,960 But you can't see it coming. 250 00:08:23,960 --> 00:08:25,840 You just hear and feel it. 251 00:08:25,840 --> 00:08:26,840 Yeah. 252 00:08:26,840 --> 00:08:28,640 There's occasionally a grunt with it. 253 00:08:28,640 --> 00:08:29,640 Oh my God. 254 00:08:29,640 --> 00:08:30,640 I love that for you. 255 00:08:30,640 --> 00:08:31,640 And then bang. 256 00:08:31,640 --> 00:08:32,640 That's awesome. 257 00:08:32,640 --> 00:08:35,240 Here, I got another good one for you. 258 00:08:35,240 --> 00:08:37,520 So our fitness center, second floor. 259 00:08:37,520 --> 00:08:38,800 Guess what's on the bottom floor. 260 00:08:38,800 --> 00:08:39,800 Restaurant. 261 00:08:39,800 --> 00:08:40,800 Just guess. 262 00:08:40,800 --> 00:08:41,800 Not the bell closet. 263 00:08:41,800 --> 00:08:42,800 I know the answer and it's fun. 264 00:08:42,800 --> 00:08:43,800 It's me. 265 00:08:43,800 --> 00:08:44,800 Don't. 266 00:08:44,800 --> 00:08:45,800 I'm not. 267 00:08:45,800 --> 00:08:46,800 You know where you're supposed to be the most relaxed when you're staying at the resort? 268 00:08:46,800 --> 00:08:47,800 Spa. 269 00:08:47,800 --> 00:08:48,800 The spa. 270 00:08:48,800 --> 00:08:49,800 No. 271 00:08:49,800 --> 00:08:50,800 The treatment rooms. 272 00:08:50,800 --> 00:08:51,800 No. 273 00:08:51,800 --> 00:08:52,800 Are directly below the fitness center. 274 00:08:52,800 --> 00:08:53,800 So are there lots of complaints? 275 00:08:53,800 --> 00:08:54,800 I was just going to say, are there a lot of complaints? 276 00:08:54,800 --> 00:09:02,800 So we had a lot of complaints previously in the old facility of where the dumbbells were. 277 00:09:02,800 --> 00:09:09,900 I would, certain times of day where young adults, teenage boys, college boys would just 278 00:09:09,900 --> 00:09:14,240 all like gang around the dumbbells and grunt and drop the weights. 279 00:09:14,240 --> 00:09:18,840 I would have to babysit them and be like, maybe you need to go down and wait because 280 00:09:18,840 --> 00:09:21,080 you're dropping your dumbbell. 281 00:09:21,080 --> 00:09:23,840 So now new facility, move the dumbbells. 282 00:09:23,840 --> 00:09:24,840 But my idiot. 283 00:09:24,840 --> 00:09:25,840 Yeah. 284 00:09:25,840 --> 00:09:28,840 I put the med balls over the treatment. 285 00:09:28,840 --> 00:09:31,120 Oh, no. 286 00:09:31,120 --> 00:09:32,120 Those were, it's off. 287 00:09:32,120 --> 00:09:33,880 Oh, I put the med balls. 288 00:09:33,880 --> 00:09:37,800 I put our functional room over the treatment area. 289 00:09:37,800 --> 00:09:38,800 That's funny. 290 00:09:38,800 --> 00:09:39,800 Yeah. 291 00:09:39,800 --> 00:09:45,800 Where people are jumping up and down, slamming, not dumbbells, but 20 pound med balls. 292 00:09:45,800 --> 00:09:48,160 So it's like a whole construction, the whole construction. 293 00:09:48,160 --> 00:09:49,800 I was like, no, we moved the dumbbells. 294 00:09:49,800 --> 00:09:50,800 It won't be a problem. 295 00:09:50,800 --> 00:09:51,800 I promise. 296 00:09:51,800 --> 00:09:52,800 Won't be a problem. 297 00:09:52,800 --> 00:09:55,800 All the therapists come up to me and they're like, Liz, it's worse. 298 00:09:55,800 --> 00:09:57,280 What did you do to make it worse? 299 00:09:57,280 --> 00:09:59,280 And I'm like, well, the dumbbells are moved. 300 00:09:59,280 --> 00:10:02,000 I'm like, oh, the treatment is not just that one room. 301 00:10:02,000 --> 00:10:04,760 It goes and there's, you know, a dozen of them. 302 00:10:04,760 --> 00:10:09,200 Let's say it's a great facility and I get compliments every day. 303 00:10:09,200 --> 00:10:11,240 So that's so funny. 304 00:10:11,240 --> 00:10:12,240 I love that for you. 305 00:10:12,240 --> 00:10:13,800 So I don't really care. 306 00:10:13,800 --> 00:10:14,800 They'll live. 307 00:10:14,800 --> 00:10:15,800 They will. 308 00:10:15,800 --> 00:10:17,440 Just turn up the massage music louder. 309 00:10:17,440 --> 00:10:18,440 They should. 310 00:10:18,440 --> 00:10:19,440 They should. 311 00:10:19,440 --> 00:10:20,440 It's a Beethoven concert. 312 00:10:20,440 --> 00:10:24,720 Bill, do you have to hire seasonals for your hotel for the summer season? 313 00:10:24,720 --> 00:10:25,720 No. 314 00:10:25,720 --> 00:10:26,720 Oh, you're so lucky. 315 00:10:26,720 --> 00:10:27,720 Miss me? 316 00:10:27,720 --> 00:10:28,720 No, we're the same year around. 317 00:10:28,720 --> 00:10:29,720 I have to hire 10. 318 00:10:29,720 --> 00:10:30,720 I'm doing good though. 319 00:10:30,720 --> 00:10:32,200 I have six in the pipeline. 320 00:10:32,200 --> 00:10:33,200 Nice. 321 00:10:33,200 --> 00:10:35,320 Don't you have a lot of returnings for summer though? 322 00:10:35,320 --> 00:10:37,160 Only three this year. 323 00:10:37,160 --> 00:10:41,360 I'm kind of in that era, pun intended, of... 324 00:10:41,360 --> 00:10:43,360 Thank you. 325 00:10:43,360 --> 00:10:46,840 I got it immediately. 326 00:10:46,840 --> 00:10:52,800 Of like my first summer, all of those people are now like graduated college in 22, 23 and 327 00:10:52,800 --> 00:10:55,960 you know, have actual full time year round jobs. 328 00:10:55,960 --> 00:11:00,120 So now I'm in my, you know, second tier of these kids. 329 00:11:00,120 --> 00:11:03,760 So I'm creating a new batch of returning seasonals. 330 00:11:03,760 --> 00:11:04,760 Okay. 331 00:11:04,760 --> 00:11:05,760 Fresh brewed. 332 00:11:05,760 --> 00:11:06,760 Yeah. 333 00:11:06,760 --> 00:11:12,600 So only three returners and then the rest are new, but some of them are in high school 334 00:11:12,600 --> 00:11:18,960 and can start like weekends in May and hopefully by Memorial Day, they're not so green. 335 00:11:18,960 --> 00:11:19,960 Okay. 336 00:11:19,960 --> 00:11:24,120 But any of your returning applicants, are they like, is this their career? 337 00:11:24,120 --> 00:11:25,120 No. 338 00:11:25,120 --> 00:11:26,120 No. 339 00:11:26,120 --> 00:11:27,120 No. 340 00:11:27,120 --> 00:11:32,240 It's a minimum wage or close to minimum wage seasonal grunt job. 341 00:11:32,240 --> 00:11:33,240 It's great though. 342 00:11:33,240 --> 00:11:34,240 Like the property is beautiful. 343 00:11:34,240 --> 00:11:36,240 You get to hang out outside by the water. 344 00:11:36,240 --> 00:11:40,800 You have to fold freaking pool towels on the pool deck, looking at the ocean and like, 345 00:11:40,800 --> 00:11:42,280 oh, you have to clean a boat? 346 00:11:42,280 --> 00:11:43,280 Boo hoo. 347 00:11:43,280 --> 00:11:46,960 Oh, you have to stand in the fitness center and fold those towels and the AC and like 348 00:11:46,960 --> 00:11:48,240 clean some equipment? 349 00:11:48,240 --> 00:11:49,240 Oh darn. 350 00:11:49,240 --> 00:11:50,840 Like it's, it's not a hard job. 351 00:11:50,840 --> 00:11:52,800 I signed up for that as my second job. 352 00:11:52,800 --> 00:11:55,040 But the service expectations are very, very high. 353 00:11:55,040 --> 00:11:56,520 I could do it in my sleep. 354 00:11:56,520 --> 00:11:58,080 Yeah, you blindfolded. 355 00:11:58,080 --> 00:11:59,080 You could. 356 00:11:59,080 --> 00:12:00,080 On a bad day. 357 00:12:00,080 --> 00:12:04,640 But this summer we are elevating our service instead of just having sunscreen, like the 358 00:12:04,640 --> 00:12:06,520 bottle on a table in the corner. 359 00:12:06,520 --> 00:12:07,880 You're rubbing them on people. 360 00:12:07,880 --> 00:12:08,880 No. 361 00:12:08,880 --> 00:12:12,360 Wait, you have them just sitting out sunscreen bottles? 362 00:12:12,360 --> 00:12:13,360 Like a gallon bottle. 363 00:12:13,360 --> 00:12:14,360 Yeah. 364 00:12:14,360 --> 00:12:15,360 With a pump. 365 00:12:15,360 --> 00:12:16,360 Is that legal? 366 00:12:16,360 --> 00:12:17,360 Why? 367 00:12:17,360 --> 00:12:18,360 Why wouldn't it be? 368 00:12:18,360 --> 00:12:19,360 I'm offering a many days. 369 00:12:19,360 --> 00:12:21,720 No, it's like, it's a pump. 370 00:12:21,720 --> 00:12:22,720 It's like ketchup. 371 00:12:22,720 --> 00:12:23,720 Yeah. 372 00:12:23,720 --> 00:12:25,880 It's not like you're sticking your fingers in the mayonnaise jar. 373 00:12:25,880 --> 00:12:30,280 It's like, have you seen what people do to the ketchup? 374 00:12:30,280 --> 00:12:31,280 Gallons? 375 00:12:31,280 --> 00:12:32,280 Oh god. 376 00:12:32,280 --> 00:12:35,680 No, we have little like two ounce cups next to it. 377 00:12:35,680 --> 00:12:36,680 I like that. 378 00:12:36,680 --> 00:12:38,160 But we're going in your mouth. 379 00:12:38,160 --> 00:12:39,160 Ask my child. 380 00:12:39,160 --> 00:12:40,160 Oh yeah. 381 00:12:40,160 --> 00:12:45,800 But this summer, instead of just having the gallon out, I do this begrudgingly, but you 382 00:12:45,800 --> 00:12:48,160 know, higher level of service. 383 00:12:48,160 --> 00:12:53,080 We are going to, as guests sit down, we are going to be walking around with water and 384 00:12:53,080 --> 00:12:57,280 cups of sunscreen and offering them a towel and a water and welcome. 385 00:12:57,280 --> 00:13:02,360 Would you like sunscreen to make it, you know, interesting, very fancy resort vibes instead 386 00:13:02,360 --> 00:13:04,840 of casual like, Hey, how's it going? 387 00:13:04,840 --> 00:13:05,840 Throw him a towel. 388 00:13:05,840 --> 00:13:06,840 Okay. 389 00:13:06,840 --> 00:13:07,840 I love that actually. 390 00:13:07,840 --> 00:13:08,840 Okay. 391 00:13:08,840 --> 00:13:09,840 Yeah. 392 00:13:09,840 --> 00:13:10,840 I love it too. 393 00:13:10,840 --> 00:13:11,840 If I'm sure your kids are going to love it. 394 00:13:11,840 --> 00:13:13,680 I didn't have to train 18 year olds to do it. 395 00:13:13,680 --> 00:13:14,960 It's going to be great. 396 00:13:14,960 --> 00:13:16,840 Was this your idea or new mommy's idea? 397 00:13:16,840 --> 00:13:17,840 What do you think? 398 00:13:17,840 --> 00:13:18,840 New mommy. 399 00:13:18,840 --> 00:13:19,840 It's like Butler service at the pool. 400 00:13:19,840 --> 00:13:20,840 Yeah. 401 00:13:20,840 --> 00:13:23,160 I think we're going to change our uniforms too. 402 00:13:23,160 --> 00:13:25,960 And I had to like fully explain, like I get cheap uniforms. 403 00:13:25,960 --> 00:13:27,280 We go through a lot of them. 404 00:13:27,280 --> 00:13:28,280 I like this style. 405 00:13:28,280 --> 00:13:29,280 I like this cut. 406 00:13:29,280 --> 00:13:31,720 You can change the color, but I want to keep the actual polo. 407 00:13:31,720 --> 00:13:32,720 Yeah. 408 00:13:32,720 --> 00:13:33,960 What did she want to change it to? 409 00:13:33,960 --> 00:13:38,360 Like a button down blazer and a suit. 410 00:13:38,360 --> 00:13:41,920 She did order very nice tuxedo tails. 411 00:13:41,920 --> 00:13:42,960 Yes. 412 00:13:42,960 --> 00:13:45,160 She ordered very nice, like straight down polos. 413 00:13:45,160 --> 00:13:46,800 Do you know the brand straight down? 414 00:13:46,800 --> 00:13:48,120 No, it's a golf brand. 415 00:13:48,120 --> 00:13:49,120 Okay. 416 00:13:49,120 --> 00:13:51,160 So, you know, let's take in comparison. 417 00:13:51,160 --> 00:13:53,280 My uniform polos cost 20 bucks. 418 00:13:53,280 --> 00:13:54,280 Right. 419 00:13:54,280 --> 00:13:55,280 Full logo embroidered. 420 00:13:55,280 --> 00:13:57,840 And these are probably like 55 wholesale. 421 00:13:57,840 --> 00:14:00,680 Um, yeah, they were like very nice. 422 00:14:00,680 --> 00:14:04,440 I want to say red, white and blue, like little stripes. 423 00:14:04,440 --> 00:14:05,960 It was a very good looking polo. 424 00:14:05,960 --> 00:14:07,640 She tried to get the valet team to wear them. 425 00:14:07,640 --> 00:14:09,680 And they were like, no, how do you think that went over? 426 00:14:09,680 --> 00:14:11,720 They never put them on or found them in the trash. 427 00:14:11,720 --> 00:14:12,720 Yeah. 428 00:14:12,720 --> 00:14:16,280 So she's trying to pawn off these polos to other departments because you just said straight 429 00:14:16,280 --> 00:14:17,760 up no. 430 00:14:17,760 --> 00:14:23,800 I was not offered the polos, but I put my foot down on my expectations for my team before 431 00:14:23,800 --> 00:14:25,640 I could be voluntold to do something. 432 00:14:25,640 --> 00:14:26,640 Nice. 433 00:14:26,640 --> 00:14:27,640 Yeah. 434 00:14:27,640 --> 00:14:28,640 But that's all I got. 435 00:14:28,640 --> 00:14:29,640 Just gearing up for summer. 436 00:14:29,640 --> 00:14:30,640 Let me understand then. 437 00:14:30,640 --> 00:14:34,680 Like nobody respects this new person. 438 00:14:34,680 --> 00:14:39,160 Like if you're told to wear something like new mommy's coming on pretty strong. 439 00:14:39,160 --> 00:14:41,360 No, Glenn, I fully agree with you. 440 00:14:41,360 --> 00:14:46,560 I don't know what the conversations were, but I think the entire team of like 30 guys 441 00:14:46,560 --> 00:14:48,600 just were like, we're not wearing that. 442 00:14:48,600 --> 00:14:52,240 But like you don't get a choice if that's your uniform. 443 00:14:52,240 --> 00:14:53,240 I'm sorry. 444 00:14:53,240 --> 00:14:55,120 I just, I can't comprehend that. 445 00:14:55,120 --> 00:14:56,200 Me neither. 446 00:14:56,200 --> 00:14:57,840 Just saying no to your boss. 447 00:14:57,840 --> 00:14:58,840 It's like, oh. 448 00:14:58,840 --> 00:15:05,400 Well, I don't know if it was the manager that like told the GM like, Ooh, I don't know. 449 00:15:05,400 --> 00:15:07,660 All I know is polos were bought. 450 00:15:07,660 --> 00:15:08,660 They refused. 451 00:15:08,660 --> 00:15:10,200 And they're being pawned off. 452 00:15:10,200 --> 00:15:12,920 They're being tempted to be pawned off. 453 00:15:12,920 --> 00:15:13,920 Just sell them in the gift shop. 454 00:15:13,920 --> 00:15:14,920 They'll go. 455 00:15:14,920 --> 00:15:15,920 Yeah. 456 00:15:15,920 --> 00:15:18,200 And then if we're revisiting uniforms for my team. 457 00:15:18,200 --> 00:15:19,200 Seven years later. 458 00:15:19,200 --> 00:15:20,200 Stuff at that hotel. 459 00:15:20,200 --> 00:15:23,000 It's like, oh, branded with the hotel. 460 00:15:23,000 --> 00:15:24,400 It sells in the gift shop. 461 00:15:24,400 --> 00:15:25,680 All their stuff fricking sells. 462 00:15:25,680 --> 00:15:26,680 Oh yeah. 463 00:15:26,680 --> 00:15:27,680 We can't keep things. 464 00:15:27,680 --> 00:15:28,680 Branded stuff slides off the shelf. 465 00:15:28,680 --> 00:15:29,680 Crazy. 466 00:15:29,680 --> 00:15:35,260 We have these specific hats that are like so expensive that just have like our properties 467 00:15:35,260 --> 00:15:38,280 initial on them and they sell like hotcakes. 468 00:15:38,280 --> 00:15:40,880 I want to say they're like $65 hats. 469 00:15:40,880 --> 00:15:45,760 You know, those like Jersey long sleeve shirts, as soon as those got stuck to the property 470 00:15:45,760 --> 00:15:49,560 with like the logo on it, they had one for the club side of the resort nearly sold out 471 00:15:49,560 --> 00:15:50,560 immediately. 472 00:15:50,560 --> 00:15:52,680 Bill, I think you had a thought. 473 00:15:52,680 --> 00:15:53,680 I did. 474 00:15:53,680 --> 00:15:54,680 I had an a hole the week. 475 00:15:54,680 --> 00:15:55,680 There we go. 476 00:15:55,680 --> 00:15:56,680 Let's get into it. 477 00:15:56,680 --> 00:16:00,000 There was an employee on an employee rate. 478 00:16:00,000 --> 00:16:01,000 Yes. 479 00:16:01,000 --> 00:16:02,000 Booked for three nights. 480 00:16:02,000 --> 00:16:03,000 Okay. 481 00:16:03,000 --> 00:16:04,360 Dipped out on the second day. 482 00:16:04,360 --> 00:16:05,360 Okay. 483 00:16:05,360 --> 00:16:08,880 What do you think would be the reason day or after the second night? 484 00:16:08,880 --> 00:16:09,880 No, no. 485 00:16:09,880 --> 00:16:10,880 Second day. 486 00:16:10,880 --> 00:16:13,120 Literally after the first night has only stayed one night. 487 00:16:13,120 --> 00:16:14,120 Yes. 488 00:16:14,120 --> 00:16:15,920 Out of a three nights stay. 489 00:16:15,920 --> 00:16:16,920 Okay. 490 00:16:16,920 --> 00:16:17,920 Why arrested? 491 00:16:17,920 --> 00:16:18,920 No. 492 00:16:18,920 --> 00:16:19,920 Dead. 493 00:16:19,920 --> 00:16:20,920 No. 494 00:16:20,920 --> 00:16:21,920 Were they local to you? 495 00:16:21,920 --> 00:16:22,920 Like did they reside local to your hotel? 496 00:16:22,920 --> 00:16:23,920 Eight hours away. 497 00:16:23,920 --> 00:16:29,240 Oh, so this was not one of those like, oh, we just decided to go home afterwards. 498 00:16:29,240 --> 00:16:30,240 Yeah. 499 00:16:30,240 --> 00:16:31,240 That's what I was thinking. 500 00:16:31,240 --> 00:16:32,240 Were they scheduled to work? 501 00:16:32,240 --> 00:16:33,240 No idea. 502 00:16:33,240 --> 00:16:35,120 Haven't reached out to their GM yet. 503 00:16:35,120 --> 00:16:36,120 There we go. 504 00:16:36,120 --> 00:16:37,120 Okay. 505 00:16:37,120 --> 00:16:39,520 Um, did they claim a family emergency to get out of paying? 506 00:16:39,520 --> 00:16:41,680 No, they never checked out. 507 00:16:41,680 --> 00:16:43,280 They never, they never checked out. 508 00:16:43,280 --> 00:16:44,280 Nope. 509 00:16:44,280 --> 00:16:45,280 So do you charge them? 510 00:16:45,280 --> 00:16:46,280 We are. 511 00:16:46,280 --> 00:16:47,280 I would. 512 00:16:47,280 --> 00:16:48,280 Yeah. 513 00:16:48,280 --> 00:16:49,280 And there's a reason. 514 00:16:49,280 --> 00:16:50,280 Okay. 515 00:16:50,280 --> 00:16:51,280 No, no. 516 00:16:51,280 --> 00:16:52,280 Pray tell. 517 00:16:52,280 --> 00:16:53,280 The reason is not because of the fact that they didn't check out. 518 00:16:53,280 --> 00:16:54,520 What'd they do to the room? 519 00:16:54,520 --> 00:16:55,520 Aha. 520 00:16:55,520 --> 00:16:56,520 Now we're on the right track. 521 00:16:56,520 --> 00:16:57,520 Oh, broke the TV. 522 00:16:57,520 --> 00:16:59,640 So we have two rooms side by side. 523 00:16:59,640 --> 00:17:00,640 Two rooms. 524 00:17:00,640 --> 00:17:01,640 No, no, no. 525 00:17:01,640 --> 00:17:02,640 The employee only had one. 526 00:17:02,640 --> 00:17:03,640 Oh, okay. 527 00:17:03,640 --> 00:17:04,640 Okay. 528 00:17:04,640 --> 00:17:05,640 But they're, they're, okay. 529 00:17:05,640 --> 00:17:12,600 So hypothetical room numbers, let's just say 1000 and 1000 and one, the guest in the room. 530 00:17:12,600 --> 00:17:17,600 The guest in room 1001 says to the front desk, my carpets wet. 531 00:17:17,600 --> 00:17:18,600 They flooded the room. 532 00:17:18,600 --> 00:17:19,600 Huh? 533 00:17:19,600 --> 00:17:20,600 That was rude. 534 00:17:20,600 --> 00:17:21,600 Look, look at this Travis. 535 00:17:21,600 --> 00:17:22,600 I tried. 536 00:17:22,600 --> 00:17:26,920 Hey, that's as much as I have. 537 00:17:26,920 --> 00:17:30,520 You're my a-hole of the week. 538 00:17:30,520 --> 00:17:35,600 To give our listeners backstory, Gwen handed me a bottle of wine with a sip left and said, 539 00:17:35,600 --> 00:17:38,240 have the rest. 540 00:17:38,240 --> 00:17:39,680 I can give it to myself. 541 00:17:39,680 --> 00:17:40,680 I'll take it back. 542 00:17:40,680 --> 00:17:41,680 Just chug it. 543 00:17:41,680 --> 00:17:42,680 Chug it all. 544 00:17:42,680 --> 00:17:45,560 No, this might be a, this might be a two bottle night. 545 00:17:45,560 --> 00:17:46,560 Take it. 546 00:17:46,560 --> 00:17:47,560 Okay. 547 00:17:47,560 --> 00:17:48,560 Anyway, but. 548 00:17:48,560 --> 00:17:49,560 So they flooded the room. 549 00:17:49,560 --> 00:17:53,680 So anyway, guest in room 1001 complains that their carpets wet. 550 00:17:53,680 --> 00:17:55,160 We go in to check the room. 551 00:17:55,160 --> 00:17:56,880 It butts up against room 1000. 552 00:17:56,880 --> 00:17:57,880 Yeah. 553 00:17:57,880 --> 00:17:58,960 We go into room 1000. 554 00:17:58,960 --> 00:17:59,960 It's occupied. 555 00:17:59,960 --> 00:18:00,960 Knock, knock, knock. 556 00:18:00,960 --> 00:18:01,960 Nobody answers. 557 00:18:01,960 --> 00:18:02,960 Knock, knock, knock. 558 00:18:02,960 --> 00:18:03,960 Nobody answers. 559 00:18:03,960 --> 00:18:04,960 D&D on the door? 560 00:18:04,960 --> 00:18:05,960 No D&D. Open the door. 561 00:18:05,960 --> 00:18:08,040 No personal effects in the room whatsoever. 562 00:18:08,040 --> 00:18:13,280 D&D is on the table about a three quarters of an inch of water through the entire room 563 00:18:13,280 --> 00:18:17,360 from the bathroom to the front door, toilets overflowing and running. 564 00:18:17,360 --> 00:18:18,360 Just running. 565 00:18:18,360 --> 00:18:19,360 And they just left. 566 00:18:19,360 --> 00:18:20,360 And they just dipped out. 567 00:18:20,360 --> 00:18:23,360 They said, oh, I'm going to get in trouble. 568 00:18:23,360 --> 00:18:26,360 I'm going to call BS. 569 00:18:26,360 --> 00:18:27,360 100%. 570 00:18:27,360 --> 00:18:29,040 There's no such thing as coincidences. 571 00:18:29,040 --> 00:18:32,040 Not when it's not in this case, not when it's actively flowing. 572 00:18:32,040 --> 00:18:33,040 It's not. 573 00:18:33,040 --> 00:18:34,040 That's crazy. 574 00:18:34,040 --> 00:18:35,040 Yeah. 575 00:18:35,040 --> 00:18:37,120 So was that on the ground too? 576 00:18:37,120 --> 00:18:40,160 No, it's literally just all water. 577 00:18:40,160 --> 00:18:41,440 Not the one that I heard about today. 578 00:18:41,440 --> 00:18:42,920 No, no, that's a different one. 579 00:18:42,920 --> 00:18:43,920 Oh, unrelated. 580 00:18:43,920 --> 00:18:48,720 But ironically, the one that you heard about is actually the room right next door to the 581 00:18:48,720 --> 00:18:49,720 room that got flooded. 582 00:18:49,720 --> 00:18:53,360 I figured when we were talking 1000s and... 583 00:18:53,360 --> 00:18:57,040 Yeah, but it's on the other side of the flooded room. 584 00:18:57,040 --> 00:18:58,320 Is this near the bees? 585 00:18:58,320 --> 00:18:59,320 No. 586 00:18:59,320 --> 00:19:00,320 Oh, the bees. 587 00:19:00,320 --> 00:19:01,320 Those are your bee holes. 588 00:19:01,320 --> 00:19:02,320 My bee holes of the week. 589 00:19:02,320 --> 00:19:03,920 We had a bee swarm that flew through the hotel. 590 00:19:03,920 --> 00:19:06,680 So we're having a crazy week. 591 00:19:06,680 --> 00:19:07,680 Yeah. 592 00:19:07,680 --> 00:19:09,640 I think it's every week. 593 00:19:09,640 --> 00:19:11,240 Thank God tomorrow's Friday. 594 00:19:11,240 --> 00:19:12,400 Oh my God. 595 00:19:12,400 --> 00:19:17,680 Yeah, we had the beekeeper out to vacuum up all of our bees and the queen. 596 00:19:17,680 --> 00:19:18,680 Isn't that cool? 597 00:19:18,680 --> 00:19:20,320 I mean, the bee swarms are scary. 598 00:19:20,320 --> 00:19:24,360 Don't you remember when the pool deck had one last summer and they attached to an umbrella? 599 00:19:24,360 --> 00:19:26,160 Yeah, I remember you telling us that. 600 00:19:26,160 --> 00:19:27,160 I think we talked about that. 601 00:19:27,160 --> 00:19:28,160 I can remember that. 602 00:19:28,160 --> 00:19:29,160 Wow. 603 00:19:29,160 --> 00:19:35,480 It's crazy for like two minutes until they find the queen and then swarm into a big bee 604 00:19:35,480 --> 00:19:36,480 ball. 605 00:19:36,480 --> 00:19:37,480 That's crazy. 606 00:19:37,480 --> 00:19:38,480 It's pretty chill. 607 00:19:38,480 --> 00:19:39,720 And then you call the beekeeper and they do their thing. 608 00:19:39,720 --> 00:19:42,320 They're very impressive and knowledgeable. 609 00:19:42,320 --> 00:19:43,320 That's wild. 610 00:19:43,320 --> 00:19:46,160 You know, when you sent that, because it was, you know, during the work day, I was in a 611 00:19:46,160 --> 00:19:48,600 meeting and I saw that and I was like, oh my God. 612 00:19:48,600 --> 00:19:51,320 And I showed everyone I was sitting with that work at the meeting. 613 00:19:51,320 --> 00:19:53,920 I'm like, guys, I know that we're dealing with some stuff, but at least we're not dealing 614 00:19:53,920 --> 00:19:54,920 with this. 615 00:19:54,920 --> 00:19:55,920 And I'm showing them. 616 00:19:55,920 --> 00:19:56,920 They're like, oh my God. 617 00:19:56,920 --> 00:19:58,840 It wasn't even that big though. 618 00:19:58,840 --> 00:19:59,840 It looked huge. 619 00:19:59,840 --> 00:20:02,280 I mean, it was, it was like the size of a volleyball. 620 00:20:02,280 --> 00:20:03,280 It was sizable. 621 00:20:03,280 --> 00:20:04,680 That was big. 622 00:20:04,680 --> 00:20:06,680 Maybe, maybe a basketball. 623 00:20:06,680 --> 00:20:07,680 It was like a volleyball. 624 00:20:07,680 --> 00:20:08,680 I'm trying to think of a bee pun. 625 00:20:08,680 --> 00:20:09,680 No, I told you. 626 00:20:09,680 --> 00:20:10,680 It was unbelievable. 627 00:20:10,680 --> 00:20:11,680 Yeah. 628 00:20:11,680 --> 00:20:12,680 Wow. 629 00:20:12,680 --> 00:20:13,680 I can't believe you had to deal with it. 630 00:20:13,680 --> 00:20:14,680 Sorry, go on. 631 00:20:14,680 --> 00:20:15,680 Sorry. 632 00:20:15,680 --> 00:20:20,880 This hotel that I'm at though has had these swarms move through multiple times. 633 00:20:20,880 --> 00:20:25,780 So this is like the third since I've been here, but we've had multiple issues where 634 00:20:25,780 --> 00:20:29,420 they've literally moved in and created hives. 635 00:20:29,420 --> 00:20:35,360 There's a, like a wall mounted box for communications thing on the top of the roof and they had 636 00:20:35,360 --> 00:20:38,440 built a hive in there and there was on the roof. 637 00:20:38,440 --> 00:20:39,440 Yeah. 638 00:20:39,440 --> 00:20:44,400 And the hive has been removed, but there's still like honey that drips out of this communications 639 00:20:44,400 --> 00:20:45,400 box. 640 00:20:45,400 --> 00:20:46,640 That's wild. 641 00:20:46,640 --> 00:20:48,720 And so bees still keep coming back or? 642 00:20:48,720 --> 00:20:52,200 No, it's all sealed, but it still keeps leaking out. 643 00:20:52,200 --> 00:20:53,200 That's wild. 644 00:20:53,200 --> 00:20:56,600 Well, I could imagine, especially a change of temperatures too. 645 00:20:56,600 --> 00:21:01,160 It would just, you know, hot vents getting blown on or something. 646 00:21:01,160 --> 00:21:03,640 And it just melts and drips. 647 00:21:03,640 --> 00:21:06,640 I think we've learned a couple valuable things on this podcast. 648 00:21:06,640 --> 00:21:09,480 One of them tip your housekeeper and two, see something, say something. 649 00:21:09,480 --> 00:21:10,480 Oh, thank you. 650 00:21:10,480 --> 00:21:11,480 Thank you so much. 651 00:21:11,480 --> 00:21:14,160 Safety committee member. 652 00:21:14,160 --> 00:21:15,160 Are you part security? 653 00:21:15,160 --> 00:21:17,800 Is that hat on right now? 654 00:21:17,800 --> 00:21:19,800 I should have my badge like right here. 655 00:21:19,800 --> 00:21:21,280 No, here's the thing. 656 00:21:21,280 --> 00:21:24,520 You never know, especially with associate accounts. 657 00:21:24,520 --> 00:21:31,080 You never know, but it's better to say something because worst case scenario, it's like, cool, 658 00:21:31,080 --> 00:21:32,880 we got your memo. 659 00:21:32,880 --> 00:21:33,880 Two thumbs up. 660 00:21:33,880 --> 00:21:34,880 Yeah. 661 00:21:34,880 --> 00:21:36,800 If you don't say something, we're going to think you broke the toilet having a really 662 00:21:36,800 --> 00:21:38,480 bad bathroom incident. 663 00:21:38,480 --> 00:21:44,440 Or it's going to be the latter where we do a full investigation and then we find out 664 00:21:44,440 --> 00:21:49,160 that, oh, you're not as great as you think you are. 665 00:21:49,160 --> 00:21:54,280 And then you either get a warning or your manager gets notified or you get fired. 666 00:21:54,280 --> 00:22:00,920 Or even not as much as getting fired, but maybe like your privileges get revoked for 667 00:22:00,920 --> 00:22:03,800 X amount of time, if not indefinitely. 668 00:22:03,800 --> 00:22:07,920 And it could have been like, it was just truly like an engineering issue. 669 00:22:07,920 --> 00:22:11,520 Like maybe it wasn't their fault and they just got scared. 670 00:22:11,520 --> 00:22:15,640 To his defense, it's like, you know, if it's an accident, you say something. 671 00:22:15,640 --> 00:22:17,000 Of course you say something. 672 00:22:17,000 --> 00:22:21,000 Them leaving was the worst thing they could have done for themselves and the property. 673 00:22:21,000 --> 00:22:23,560 And they think if they ignore it, it's just going to go away. 674 00:22:23,560 --> 00:22:24,560 It's like, no. 675 00:22:24,560 --> 00:22:27,680 It's like when your mom tells you to clean your room and your kid and you just shove 676 00:22:27,680 --> 00:22:29,640 everything under the bed. 677 00:22:29,640 --> 00:22:30,960 Like the mess is still there. 678 00:22:30,960 --> 00:22:32,480 You just can't see it. 679 00:22:32,480 --> 00:22:34,560 They left so they couldn't see the issue. 680 00:22:34,560 --> 00:22:36,480 So how much damage is in the room? 681 00:22:36,480 --> 00:22:38,000 Do you have to replace anything? 682 00:22:38,000 --> 00:22:39,360 No, not yet. 683 00:22:39,360 --> 00:22:42,220 Or just a lot of extraction of water. 684 00:22:42,220 --> 00:22:45,160 It depends on how long it takes for the carpet to dry and if it's ours. 685 00:22:45,160 --> 00:22:46,160 Yeah. 686 00:22:46,160 --> 00:22:47,160 I mean, you're losing room revenue. 687 00:22:47,160 --> 00:22:48,160 Yup. 688 00:22:48,160 --> 00:22:49,160 Theoretically. 689 00:22:49,160 --> 00:22:50,160 Yeah. 690 00:22:50,160 --> 00:22:51,160 But our occupancy is low enough that we're not. 691 00:22:51,160 --> 00:22:52,160 Let's just say yes, you are. 692 00:22:52,160 --> 00:22:53,160 No, I'll be honest with it. 693 00:22:53,160 --> 00:22:55,200 I had another Behold the Week 2. 694 00:22:55,200 --> 00:22:56,520 Let's get into it. 695 00:22:56,520 --> 00:22:57,520 Let's go. 696 00:22:57,520 --> 00:22:58,520 It's been a week, man. 697 00:22:58,520 --> 00:22:59,520 What can I say? 698 00:22:59,520 --> 00:23:04,360 Got a survey response today that I'm reading it going, oh my God, this is terrible. 699 00:23:04,360 --> 00:23:05,760 Why didn't my team do anything? 700 00:23:05,760 --> 00:23:06,760 Blah, blah, blah, blah, blah, blah. 701 00:23:06,760 --> 00:23:12,360 I'm immediately thinking that we failed to squelch a party, a noise issue, whatever. 702 00:23:12,360 --> 00:23:16,780 Because this guest tells us that they checked out four days early because of how loud their 703 00:23:16,780 --> 00:23:17,960 neighbors were. 704 00:23:17,960 --> 00:23:21,540 So initially I'm like, okay, well, if it got reported, why didn't my team do anything? 705 00:23:21,540 --> 00:23:25,120 And then I'm thinking, well, wait a minute, if it was so loud, why didn't you just ask 706 00:23:25,120 --> 00:23:26,600 to transfer rooms? 707 00:23:26,600 --> 00:23:27,600 Yeah. 708 00:23:27,600 --> 00:23:32,360 But still on the main thought that my team should have done something more to squelch 709 00:23:32,360 --> 00:23:34,080 the noise, right? 710 00:23:34,080 --> 00:23:40,280 We got a second follow-up review from the same person, different story. 711 00:23:40,280 --> 00:23:43,680 And now I'm thinking, wait a minute, this is just not meshing. 712 00:23:43,680 --> 00:23:44,680 Math ain't math. 713 00:23:44,680 --> 00:23:45,680 Math ain't math. 714 00:23:45,680 --> 00:23:46,680 Math ain't math. 715 00:23:46,680 --> 00:23:50,200 And so I went back to our pass alongs and I searched for the room number and here it 716 00:23:50,200 --> 00:23:51,200 is. 717 00:23:51,200 --> 00:23:52,600 And now this is what I thought was funny. 718 00:23:52,600 --> 00:23:57,600 And this is what kind of teed me off is the second review that we got, the guest clearly 719 00:23:57,600 --> 00:24:03,000 noted that they got horrible service, that they had left some items behind in the room, 720 00:24:03,000 --> 00:24:04,760 that they called the hotel. 721 00:24:04,760 --> 00:24:10,120 Our staff was very disinterested in helping them and how horrible the customer service 722 00:24:10,120 --> 00:24:11,120 was. 723 00:24:11,120 --> 00:24:14,840 Now you would think, okay, that's a service failure on the employee side, correct? 724 00:24:14,840 --> 00:24:15,840 Yeah. 725 00:24:15,840 --> 00:24:16,840 No. 726 00:24:16,840 --> 00:24:20,040 When I went through the pass on and I'm reading through what happened the night that this person 727 00:24:20,040 --> 00:24:24,320 came back to get their belongings, night should be the first indicator. 728 00:24:24,320 --> 00:24:29,500 They called half a dozen times between the hours of 11 PM and midnight demanding their 729 00:24:29,500 --> 00:24:34,680 belongings back and then came to the hotel because they were told that they had to call 730 00:24:34,680 --> 00:24:37,520 during normal business hours for lost and found. 731 00:24:37,520 --> 00:24:41,800 This is on the day that they had departed at midnight to find their lost and found items. 732 00:24:41,800 --> 00:24:42,800 Yeah, why? 733 00:24:42,800 --> 00:24:44,680 Because they wanted it back at midnight. 734 00:24:44,680 --> 00:24:45,860 And that's our problem. 735 00:24:45,860 --> 00:24:50,400 So we earned the survey because they came back at midnight to get their belongings. 736 00:24:50,400 --> 00:24:55,440 And they just didn't listen to your staff when they said you can come back during normal 737 00:24:55,440 --> 00:24:56,440 business hours. 738 00:24:56,440 --> 00:24:57,440 Yeah. 739 00:24:57,440 --> 00:24:58,440 All of it was over a t-shirt. 740 00:24:58,440 --> 00:24:59,440 A t-shirt. 741 00:24:59,440 --> 00:25:01,840 And you got a failed survey for a t-shirt. 742 00:25:01,840 --> 00:25:04,520 No, they got a failed survey because these people are dicks. 743 00:25:04,520 --> 00:25:05,520 Well, yeah. 744 00:25:05,520 --> 00:25:07,440 Technically it was two, but yes. 745 00:25:07,440 --> 00:25:08,440 Two t-shirts or two dicks? 746 00:25:08,440 --> 00:25:09,440 Double dicks. 747 00:25:09,440 --> 00:25:10,440 Two surveys. 748 00:25:10,440 --> 00:25:13,440 Oh, just clarifying for our audience. 749 00:25:13,440 --> 00:25:17,800 No, the two dicks was Ms. B's story last week. 750 00:25:17,800 --> 00:25:18,800 Double dicks. 751 00:25:18,800 --> 00:25:19,960 What story was that? 752 00:25:19,960 --> 00:25:22,480 The guy that was in the room with the two girls. 753 00:25:22,480 --> 00:25:23,480 They had the magnums. 754 00:25:23,480 --> 00:25:25,080 Ah, I remember now. 755 00:25:25,080 --> 00:25:26,080 The BBC? 756 00:25:26,080 --> 00:25:27,080 Yeah. 757 00:25:27,080 --> 00:25:28,080 Dang, it's not a week. 758 00:25:28,080 --> 00:25:33,080 There's been a lot going on at work, but most of it's like the usual BS. 759 00:25:33,080 --> 00:25:37,120 And this one was kind of fun, a little different and a little sad. 760 00:25:37,120 --> 00:25:39,640 So this was on Monday. 761 00:25:39,640 --> 00:25:41,900 Today is Thursday. 762 00:25:41,900 --> 00:25:44,680 My desk agent, it was her second day back from maternity leave. 763 00:25:44,680 --> 00:25:45,680 So she came back on Sunday. 764 00:25:45,680 --> 00:25:46,680 Monday is her second day back. 765 00:25:46,680 --> 00:25:47,680 Congratulations. 766 00:25:47,680 --> 00:25:48,680 Yeah. 767 00:25:48,680 --> 00:25:49,680 She's only back part-time. 768 00:25:49,680 --> 00:25:50,680 Kind of weaning into it. 769 00:25:50,680 --> 00:25:51,680 Easing into it. 770 00:25:51,680 --> 00:25:52,680 Yeah, totally. 771 00:25:52,680 --> 00:25:53,680 Don't blame her. 772 00:25:53,680 --> 00:25:54,680 So she comes back. 773 00:25:54,680 --> 00:25:55,680 I haven't even been there an hour. 774 00:25:55,680 --> 00:25:56,680 She comes back. 775 00:25:56,680 --> 00:25:57,680 She's like, well, that was weird. 776 00:25:57,680 --> 00:25:58,680 And I'm like, what? 777 00:25:58,680 --> 00:25:59,680 She's like, someone just told me I'm racist. 778 00:25:59,680 --> 00:26:00,680 I'm like, what did you say? 779 00:26:00,680 --> 00:26:01,680 She's like, I didn't say anything. 780 00:26:01,680 --> 00:26:02,680 She's like, I looked up from my computer. 781 00:26:02,680 --> 00:26:03,680 And she said, she told her, you're being racist. 782 00:26:03,680 --> 00:26:04,680 And I'm like, what did you say? 783 00:26:04,680 --> 00:26:05,680 She's like, I didn't say anything. 784 00:26:05,680 --> 00:26:12,240 She's like, I looked up from my computer and she said, she told her, you're being racist. 785 00:26:12,240 --> 00:26:14,920 And the girl was like, I'm sorry, what? 786 00:26:14,920 --> 00:26:17,900 She's like, you know, if my husband was here, you wouldn't be treating me like this. 787 00:26:17,900 --> 00:26:19,760 And Kelly's like, I'm really confused. 788 00:26:19,760 --> 00:26:21,460 I haven't said anything. 789 00:26:21,460 --> 00:26:24,520 And she's like, well, I just see the way you're looking at me and you're treating me different 790 00:26:24,520 --> 00:26:25,520 than other people. 791 00:26:25,520 --> 00:26:28,480 And Kelly is like blinking because she's just confused. 792 00:26:28,480 --> 00:26:30,160 The lady had asked her a question. 793 00:26:30,160 --> 00:26:33,880 So Kelly had looked down to look at her computer to look into her question. 794 00:26:33,880 --> 00:26:35,960 And then so she just stormed off and went to talk to someone else. 795 00:26:35,960 --> 00:26:37,840 And Kelly's just kind of like, okay. 796 00:26:37,840 --> 00:26:38,840 And goes back and tells me that. 797 00:26:38,840 --> 00:26:39,840 I'm like, wow, what a nut. 798 00:26:39,840 --> 00:26:41,560 I'm like, what room number was she in? 799 00:26:41,560 --> 00:26:42,560 614. 800 00:26:42,560 --> 00:26:43,720 We're like, okay, I'm going to go look it up. 801 00:26:43,720 --> 00:26:45,320 There's notes on the reservation. 802 00:26:45,320 --> 00:26:49,560 It says guest has extreme in all caps PTSD. 803 00:26:49,560 --> 00:26:50,560 Proceed with caution. 804 00:26:50,560 --> 00:26:52,560 And we're like, what does that even mean? 805 00:26:52,560 --> 00:26:54,560 So we're like, that's weird. 806 00:26:54,560 --> 00:26:57,080 So I'm like, put a second note on there. 807 00:26:57,080 --> 00:26:58,080 Doesn't like Kelly. 808 00:26:58,080 --> 00:26:59,080 I think she's racist. 809 00:26:59,080 --> 00:27:00,080 Kelly's like, ha ha, no. 810 00:27:00,080 --> 00:27:02,280 So we're like, okay, that's weird. 811 00:27:02,280 --> 00:27:03,280 Whatever. 812 00:27:03,280 --> 00:27:04,280 All right. 813 00:27:04,280 --> 00:27:05,560 Just another day in the life. 814 00:27:05,560 --> 00:27:11,000 And a few days later I get in at seven, 30 minutes into my shift, get an email and it's 815 00:27:11,000 --> 00:27:15,080 from the exec chef and I recognize the room number. 816 00:27:15,080 --> 00:27:16,080 Click it. 817 00:27:16,080 --> 00:27:17,080 It is a novel. 818 00:27:17,080 --> 00:27:18,080 A novel. 819 00:27:18,080 --> 00:27:21,200 Your chef wrote a novel about this guest. 820 00:27:21,200 --> 00:27:23,720 And by the way, chef doesn't write emails. 821 00:27:23,720 --> 00:27:25,880 And by the way, no, why would he? 822 00:27:25,880 --> 00:27:26,880 He's busy cooking. 823 00:27:26,880 --> 00:27:27,880 Yeah. 824 00:27:27,880 --> 00:27:28,880 She is. 825 00:27:28,880 --> 00:27:31,320 Ooh, love that email power. 826 00:27:31,320 --> 00:27:36,600 She is a boss, but also she is so not confrontational. 827 00:27:36,600 --> 00:27:39,280 She's got like the aggression of a kitten. 828 00:27:39,280 --> 00:27:40,280 Okay. 829 00:27:40,280 --> 00:27:42,360 She's awesome when she does, but she's not out there fighting guests. 830 00:27:42,360 --> 00:27:43,480 That's not her thing. 831 00:27:43,480 --> 00:27:45,180 So it was seven 30 in the morning. 832 00:27:45,180 --> 00:27:48,240 So the F and B leaders hadn't gotten in yet. 833 00:27:48,240 --> 00:27:53,680 And there was a guest giving a really hard time to a server so much so the chef got pulled 834 00:27:53,680 --> 00:27:57,440 out and the chef came to see like what is going on. 835 00:27:57,440 --> 00:28:03,160 And the woman is going off on chef saying, I'm being mistreated and chefs like, ho, ho, 836 00:28:03,160 --> 00:28:04,960 ho, ho, ho, ho, what's going on? 837 00:28:04,960 --> 00:28:05,960 What happened? 838 00:28:05,960 --> 00:28:10,200 And she's like, well, I was sitting here and I told the server that I didn't want her to 839 00:28:10,200 --> 00:28:14,760 talk to me, that I just wanted to get my food and she didn't need to speak to me because 840 00:28:14,760 --> 00:28:20,000 I had mouth surgery and I don't feel like talking to which the server said, that's okay. 841 00:28:20,000 --> 00:28:21,840 You don't need to speak, but you'll listen. 842 00:28:21,840 --> 00:28:23,040 And then continue to talk to her. 843 00:28:23,040 --> 00:28:24,040 And we were like, what? 844 00:28:24,040 --> 00:28:25,520 It didn't jive. 845 00:28:25,520 --> 00:28:26,520 It didn't seem. 846 00:28:26,520 --> 00:28:27,520 It didn't make sense. 847 00:28:27,520 --> 00:28:29,160 No, no, it didn't. 848 00:28:29,160 --> 00:28:30,680 But she didn't have the background from the survey. 849 00:28:30,680 --> 00:28:31,960 She's like, I'm so sorry. 850 00:28:31,960 --> 00:28:33,520 That's really out of character for her. 851 00:28:33,520 --> 00:28:34,520 I'll go speak to her. 852 00:28:34,520 --> 00:28:35,520 Is there something I can get you in the mean? 853 00:28:35,520 --> 00:28:39,320 And she's like, no, I just want to be left alone and I just want to eat. 854 00:28:39,320 --> 00:28:41,000 Okay, got it. 855 00:28:41,000 --> 00:28:45,000 And so she goes and tells the server like, first of all, like, okay, like don't go over 856 00:28:45,000 --> 00:28:46,340 and help her anymore. 857 00:28:46,340 --> 00:28:47,340 She seems to be really upset. 858 00:28:47,340 --> 00:28:48,340 Can you let me know what happened? 859 00:28:48,340 --> 00:28:50,680 Kelly's like, yeah, like she just went off. 860 00:28:50,680 --> 00:28:54,680 She just walked into the restaurant, didn't wait to be seated, walked straight in, went 861 00:28:54,680 --> 00:28:57,880 straight to the buffet, got a plate and sat down. 862 00:28:57,880 --> 00:29:00,320 And you know, we have brand policies. 863 00:29:00,320 --> 00:29:01,320 We're supposed to go up. 864 00:29:01,320 --> 00:29:02,320 We're supposed to offer you a drink. 865 00:29:02,320 --> 00:29:04,000 We're supposed to pour some coffee. 866 00:29:04,000 --> 00:29:05,800 Like there's stuff that we have to do. 867 00:29:05,800 --> 00:29:09,840 And she's like, we do have to speak to you when you're sitting in our restaurant. 868 00:29:09,840 --> 00:29:10,840 Yeah. 869 00:29:10,840 --> 00:29:12,520 Wild concept. 870 00:29:12,520 --> 00:29:15,640 So she's like, so, you know, I went over there, I asked her if she wanted anything to drink 871 00:29:15,640 --> 00:29:17,040 and she ignored me. 872 00:29:17,040 --> 00:29:19,800 And then so she was like, oh, just let me know. 873 00:29:19,800 --> 00:29:20,800 Are you looking at me? 874 00:29:20,800 --> 00:29:21,920 She kept trying to talk to her. 875 00:29:21,920 --> 00:29:25,680 And then the lady, she's like, she snapped at me and said, I don't want you speaking 876 00:29:25,680 --> 00:29:26,680 to me. 877 00:29:26,680 --> 00:29:27,680 But it's like, I'm really sorry. 878 00:29:27,680 --> 00:29:31,960 I just, you know, I have to give you these options and you know, if you're ordering from 879 00:29:31,960 --> 00:29:33,720 the buffet, can I get your room number? 880 00:29:33,720 --> 00:29:35,800 Like I have to have this information. 881 00:29:35,800 --> 00:29:37,360 And she's like, no, you're not able to talk. 882 00:29:37,360 --> 00:29:39,920 I will go ahead and just let you know these things. 883 00:29:39,920 --> 00:29:42,760 And like said something to that effect that was like, okay, if you don't want to talk 884 00:29:42,760 --> 00:29:45,840 to me or, you know, you're not able to speak, that's okay. 885 00:29:45,840 --> 00:29:47,720 I'll just give you this information so you have it. 886 00:29:47,720 --> 00:29:48,720 And then, you know what I mean? 887 00:29:48,720 --> 00:29:52,040 I'm a little bit confused because this guest had no problem talking to the chef. 888 00:29:52,040 --> 00:29:53,040 Oh yeah. 889 00:29:53,040 --> 00:29:54,040 Went off. 890 00:29:54,040 --> 00:29:55,920 And by the way, she's been talking to the front desk every day with something. 891 00:29:55,920 --> 00:29:56,920 No problem. 892 00:29:56,920 --> 00:29:57,920 It was just speaking. 893 00:29:57,920 --> 00:29:58,920 Weird. 894 00:29:58,920 --> 00:30:03,640 And we were all like, okay, but then the lady left the table for a bit, but left like a 895 00:30:03,640 --> 00:30:04,640 water bottle. 896 00:30:04,640 --> 00:30:06,600 So it seems like she had left, right? 897 00:30:06,600 --> 00:30:08,000 But her water bottle was still there. 898 00:30:08,000 --> 00:30:09,000 Pull the plate. 899 00:30:09,000 --> 00:30:10,000 We busted the table. 900 00:30:10,000 --> 00:30:11,000 Table was busted and cleared. 901 00:30:11,000 --> 00:30:13,880 Woman comes back and then becomes enraged. 902 00:30:13,880 --> 00:30:15,500 Where is my food? 903 00:30:15,500 --> 00:30:16,720 You guys took my food. 904 00:30:16,720 --> 00:30:18,480 You're trying to kick me out. 905 00:30:18,480 --> 00:30:19,480 You don't want me. 906 00:30:19,480 --> 00:30:20,480 I see her. 907 00:30:20,480 --> 00:30:24,160 You know, she's trying to get rid of me, but goes, just loses her shit more. 908 00:30:24,160 --> 00:30:25,680 And chefs just like, whoa, whoa, whoa. 909 00:30:25,680 --> 00:30:26,960 We thought you just forgot your water bottle. 910 00:30:26,960 --> 00:30:28,040 You've been gone a while. 911 00:30:28,040 --> 00:30:29,040 We apologize. 912 00:30:29,040 --> 00:30:30,040 We thought you had left. 913 00:30:30,040 --> 00:30:31,360 It was like, but just go ahead and help yourself. 914 00:30:31,360 --> 00:30:33,120 Is this an all you can eat like buffet? 915 00:30:33,120 --> 00:30:34,120 Yeah. 916 00:30:34,120 --> 00:30:35,560 Like, go make another for you plate. 917 00:30:35,560 --> 00:30:36,560 I'm very sorry. 918 00:30:36,560 --> 00:30:37,560 You can go ahead and make, I'm not hungry. 919 00:30:37,560 --> 00:30:38,560 She's like, okay. 920 00:30:38,560 --> 00:30:42,040 Well, if you'd like to, she's like, I'll go ahead and remove the breakfast charge from 921 00:30:42,040 --> 00:30:43,040 your bill. 922 00:30:43,040 --> 00:30:44,040 Go ahead and make yourself a plate. 923 00:30:44,040 --> 00:30:45,320 Like, I'm not hungry. 924 00:30:45,320 --> 00:30:46,320 Okay. 925 00:30:46,320 --> 00:30:47,320 Regardless. 926 00:30:47,320 --> 00:30:48,320 I'm going to remove it. 927 00:30:48,320 --> 00:30:49,320 I'm going to pour it. 928 00:30:49,320 --> 00:30:53,840 I'm just like, this is someone that just wants to fight. 929 00:30:53,840 --> 00:30:58,600 So when you first, I know you're not done with your story, but when you first started 930 00:30:58,600 --> 00:31:03,880 with the interaction with the front desk, I literally wanted to say, was she deep sea 931 00:31:03,880 --> 00:31:04,880 fishing? 932 00:31:04,880 --> 00:31:06,280 There was just a few marbles loose in a jar. 933 00:31:06,280 --> 00:31:07,840 Like, I don't know what's going on in there. 934 00:31:07,840 --> 00:31:08,840 For compensation. 935 00:31:08,840 --> 00:31:09,840 She was okay. 936 00:31:09,840 --> 00:31:13,000 We didn't get it, but she never asked for compensation by the way, still hasn't. 937 00:31:13,000 --> 00:31:15,280 And she wanted to pay for her breakfast. 938 00:31:15,280 --> 00:31:16,280 Yeah. 939 00:31:16,280 --> 00:31:18,240 So she was just kind of like, okay, okay. 940 00:31:18,240 --> 00:31:19,240 Trying to de-escalate. 941 00:31:19,240 --> 00:31:22,840 She's like, I won't remove it, but you can feel free to hang out here. 942 00:31:22,840 --> 00:31:27,000 If you get hungry and you'd like more food, go ahead and help yourself. 943 00:31:27,000 --> 00:31:29,880 And so sits there, then gets up, goes and get more food. 944 00:31:29,880 --> 00:31:35,440 And then the server goes over to refill her drink to which the lady loses it and says 945 00:31:35,440 --> 00:31:37,000 she's harassing her. 946 00:31:37,000 --> 00:31:38,400 Like a water or a coffee. 947 00:31:38,400 --> 00:31:39,400 Yeah. 948 00:31:39,400 --> 00:31:42,600 To which the server then goes back there and be like, she wants to talk to you again. 949 00:31:42,600 --> 00:31:44,400 And she's like, did you go over to her? 950 00:31:44,400 --> 00:31:45,920 She's like, her drink was empty. 951 00:31:45,920 --> 00:31:46,920 I was refilling it. 952 00:31:46,920 --> 00:31:49,120 And the chef just like, where's the F&B manager? 953 00:31:49,120 --> 00:31:50,120 Why am I doing this? 954 00:31:50,120 --> 00:31:51,420 Like kind of thing. 955 00:31:51,420 --> 00:31:55,200 So she goes over there and is like, hi, you wanted to speak with me? 956 00:31:55,200 --> 00:31:57,580 She's like, she's blatantly harassing me. 957 00:31:57,580 --> 00:32:00,600 She's like, and chef just like, oh my God. 958 00:32:00,600 --> 00:32:01,600 And she's like, you know what? 959 00:32:01,600 --> 00:32:03,120 I've already removed it from your bill. 960 00:32:03,120 --> 00:32:05,600 I hope you have a great day, but I really don't think there's anything else we can help 961 00:32:05,600 --> 00:32:06,600 you with. 962 00:32:06,600 --> 00:32:09,680 And the lady's like, and leaves and they're like, oh, thank God. 963 00:32:09,680 --> 00:32:11,960 But this novel of an email just going over this. 964 00:32:11,960 --> 00:32:12,960 And I'm just like, wow. 965 00:32:12,960 --> 00:32:16,840 Like even till my boss gets in after eight and responds, well, that's the way to start 966 00:32:16,840 --> 00:32:17,840 the day. 967 00:32:17,840 --> 00:32:20,240 And it was like, you did great, chef. 968 00:32:20,240 --> 00:32:24,160 Like I'm so sorry you had to deal with that and puts in there. 969 00:32:24,160 --> 00:32:27,040 Miss B and I will figure out a strategy to talk to the guest. 970 00:32:27,040 --> 00:32:28,040 Thanks. 971 00:32:28,040 --> 00:32:29,040 Thanks for that, boss. 972 00:32:29,040 --> 00:32:30,040 You were just voluntold. 973 00:32:30,040 --> 00:32:31,040 That's my job. 974 00:32:31,040 --> 00:32:36,320 That's not just deal with difficult people, Miss B. I'm like, great. 975 00:32:36,320 --> 00:32:39,400 But these are one-off situations. 976 00:32:39,400 --> 00:32:41,560 They're all odd, but yeah, they're all one-offs. 977 00:32:41,560 --> 00:32:45,000 So we haven't even had a chance to talk about this situation yet. 978 00:32:45,000 --> 00:32:50,200 I'm in my office reading these emails and then all of a sudden my front desk agent runs 979 00:32:50,200 --> 00:32:52,600 to the back and says, Miss B. I'm like, what? 980 00:32:52,600 --> 00:32:58,160 She's like, lady in 614 just called Karen a bitch in the lobby. 981 00:32:58,160 --> 00:32:59,440 I'm like, what? 982 00:32:59,440 --> 00:33:02,600 And she's like, yeah, she just went up to the sales team and just started going off 983 00:33:02,600 --> 00:33:03,600 on them. 984 00:33:03,600 --> 00:33:04,600 What? 985 00:33:04,600 --> 00:33:07,720 And I go out there and look like, what is going on? 986 00:33:07,720 --> 00:33:12,400 And I see crazy lady talking to two of our sales managers and they're like looking at 987 00:33:12,400 --> 00:33:15,120 her like this and Karen is already gone. 988 00:33:15,120 --> 00:33:16,480 And I see her coming to the back office. 989 00:33:16,480 --> 00:33:18,280 So I run back there and I'm like, what just happened? 990 00:33:18,280 --> 00:33:20,080 She's like, crazy lady's out there. 991 00:33:20,080 --> 00:33:21,480 And I'm like, but what happened? 992 00:33:21,480 --> 00:33:25,640 And she's like, we were walking, we just got in, we were filling up our water bottles and 993 00:33:25,640 --> 00:33:30,260 the lady stopped the three of them from walking and said, are you guys managers here? 994 00:33:30,260 --> 00:33:32,240 To which they responded, yes. 995 00:33:32,240 --> 00:33:33,240 Question mark. 996 00:33:33,240 --> 00:33:34,240 Begrudgingly. 997 00:33:34,240 --> 00:33:40,080 So then which the lady started going off, the director of sales just went, no, and walked 998 00:33:40,080 --> 00:33:43,800 away because she was talking to those ladies and she just walked away. 999 00:33:43,800 --> 00:33:44,920 She was talking to other ladies. 1000 00:33:44,920 --> 00:33:48,120 But apparently when like Karen was walking away, she went, bitch. 1001 00:33:48,120 --> 00:33:49,120 And then she walked away. 1002 00:33:49,120 --> 00:33:50,280 And she just keep walking. 1003 00:33:50,280 --> 00:33:51,280 Oh yeah. 1004 00:33:51,280 --> 00:33:52,280 Yeah. 1005 00:33:52,280 --> 00:33:54,060 She was like, okay, something's going on here. 1006 00:33:54,060 --> 00:33:57,000 To which the little sales girls were like sitting there nodding, listening, and then 1007 00:33:57,000 --> 00:33:58,400 they finally get free and they come into the back. 1008 00:33:58,400 --> 00:33:59,400 I'm like, what happened? 1009 00:33:59,400 --> 00:34:02,080 They're like, she was just going off about random things. 1010 00:34:02,080 --> 00:34:03,320 She's saying she's going to sue us. 1011 00:34:03,320 --> 00:34:07,240 She's telling us how she's being treated poorly and this and that. 1012 00:34:07,240 --> 00:34:09,000 And we're like, what? 1013 00:34:09,000 --> 00:34:10,880 And then the general manager comes out. 1014 00:34:10,880 --> 00:34:11,880 She's like, what just happened? 1015 00:34:11,880 --> 00:34:12,880 And I'm like, crazy lady. 1016 00:34:12,880 --> 00:34:15,520 Just call Karen a bitch. 1017 00:34:15,520 --> 00:34:17,480 And my boss is like, that's it. 1018 00:34:17,480 --> 00:34:18,480 She storms out. 1019 00:34:18,480 --> 00:34:20,480 By the way, it's like eight 30 in the morning. 1020 00:34:20,480 --> 00:34:23,480 We haven't even had stand up yet. 1021 00:34:23,480 --> 00:34:24,480 It's early. 1022 00:34:24,480 --> 00:34:26,960 The day has even started. 1023 00:34:26,960 --> 00:34:29,760 The general manager walks out there and says, which one is she? 1024 00:34:29,760 --> 00:34:31,520 And we're like, one in the skirt. 1025 00:34:31,520 --> 00:34:35,840 One older woman, long skirt, holding a bat. 1026 00:34:35,840 --> 00:34:39,600 And she goes out there and I don't hear any of the conversation, but she takes her and 1027 00:34:39,600 --> 00:34:41,120 she walks with her. 1028 00:34:41,120 --> 00:34:43,720 And when my general manager comes back, we're like, what happened? 1029 00:34:43,720 --> 00:34:47,320 She's like, I told her she needs to leave and she's not welcome here anymore. 1030 00:34:47,320 --> 00:34:49,120 I'm like, okay, cool. 1031 00:34:49,120 --> 00:34:53,440 And she turns my desk agent and it's like, do not let her come at you anymore. 1032 00:34:53,440 --> 00:34:54,720 You don't even engage with her. 1033 00:34:54,720 --> 00:34:55,720 Just walk away. 1034 00:34:55,720 --> 00:34:57,840 Miss B, call the police if she continues. 1035 00:34:57,840 --> 00:34:59,740 I said, oh shoot. 1036 00:34:59,740 --> 00:35:00,740 You got it. 1037 00:35:00,740 --> 00:35:04,560 And then she had notes to her reservation or profile or whatever. 1038 00:35:04,560 --> 00:35:05,560 Line 17. 1039 00:35:05,560 --> 00:35:07,840 Oh, line 17 was hard for me. 1040 00:35:07,840 --> 00:35:08,840 So many novels. 1041 00:35:08,840 --> 00:35:11,360 So the note section. 1042 00:35:11,360 --> 00:35:12,360 Yeah. 1043 00:35:12,360 --> 00:35:14,760 So I'm like, you got it, boss. 1044 00:35:14,760 --> 00:35:18,320 I'm like, that's one of the things I do best. 1045 00:35:18,320 --> 00:35:24,240 And so the lady is just sitting in a chair in the lobby area, just rancing at another 1046 00:35:24,240 --> 00:35:26,880 guest, but it looks like it's her friend or something. 1047 00:35:26,880 --> 00:35:30,580 But the lady is kind of like watching her like nodding. 1048 00:35:30,580 --> 00:35:33,080 You're like, okay, that's not her friend. 1049 00:35:33,080 --> 00:35:36,640 And I'm about to say something and I turned to Karen and I'm like, what's she doing? 1050 00:35:36,640 --> 00:35:39,200 And she's like, oh, she asked me to call her a cab. 1051 00:35:39,200 --> 00:35:41,120 My desk agent's like, okay. 1052 00:35:41,120 --> 00:35:42,600 So she tries to call her a cab. 1053 00:35:42,600 --> 00:35:44,800 In our area, there's not a lot of cabs. 1054 00:35:44,800 --> 00:35:48,160 And just nowadays, you know, cabs aren't that popular unless you're like right next to an 1055 00:35:48,160 --> 00:35:49,160 airport. 1056 00:35:49,160 --> 00:35:50,160 So she tries to call a cab company. 1057 00:35:50,160 --> 00:35:51,440 They say, nope, we don't have anyone in that area. 1058 00:35:51,440 --> 00:35:52,440 A second cab company. 1059 00:35:52,440 --> 00:35:54,200 Nope, we don't have anyone in that area. 1060 00:35:54,200 --> 00:35:56,040 So I'm up there figuring out what's going on. 1061 00:35:56,040 --> 00:35:57,680 She's like, I've called two different cab companies. 1062 00:35:57,680 --> 00:35:58,680 Nobody will come out. 1063 00:35:58,680 --> 00:36:00,140 And I was like, well, let's try one more. 1064 00:36:00,140 --> 00:36:02,840 And I'm looking and I was like, yeah, try this one. 1065 00:36:02,840 --> 00:36:05,880 And I was like, I'll go tell the lady to let her know like what's going on. 1066 00:36:05,880 --> 00:36:06,880 So I'm being nice. 1067 00:36:06,880 --> 00:36:08,080 I'm keeping her informed. 1068 00:36:08,080 --> 00:36:13,000 So I walk over there and she looks at me and she's like, where's my cab? 1069 00:36:13,000 --> 00:36:14,520 Why are you guys keeping me here? 1070 00:36:14,520 --> 00:36:15,520 I'm like, whoa. 1071 00:36:15,520 --> 00:36:19,720 I thought she was going to look at you and go, no, no, not today. 1072 00:36:19,720 --> 00:36:24,440 I was wasn't sure what to expect, but she's like starts yelling me in front of the lady. 1073 00:36:24,440 --> 00:36:25,440 I'm like, whoa, whoa, whoa, whoa. 1074 00:36:25,440 --> 00:36:27,900 I'm coming over here to tell you about that. 1075 00:36:27,900 --> 00:36:30,360 Would you like me to tell you about what we're doing for you? 1076 00:36:30,360 --> 00:36:31,700 She's like, yes. 1077 00:36:31,700 --> 00:36:34,600 And I was like, well, we've just tried to call two different cab companies. 1078 00:36:34,600 --> 00:36:36,000 They are not in the area. 1079 00:36:36,000 --> 00:36:37,880 My agent, you can see she's on the phone right now. 1080 00:36:37,880 --> 00:36:42,360 She's currently working on calling a third, but do you have alternate means of transportation? 1081 00:36:42,360 --> 00:36:45,000 Because it doesn't look like cabs really want to come to this area. 1082 00:36:45,000 --> 00:36:51,320 You got a ride share app like I can recommend a couple ridiculous. 1083 00:36:51,320 --> 00:36:52,320 Then it just becomes like incoherent. 1084 00:36:52,320 --> 00:36:53,680 She's just saying she's going to sue us. 1085 00:36:53,680 --> 00:36:54,680 That's not I was like, okay. 1086 00:36:54,680 --> 00:36:55,680 Okay. 1087 00:36:55,680 --> 00:36:57,680 I was like, look, you need to take this down a few notches. 1088 00:36:57,680 --> 00:37:00,080 We are doing our best to assist you. 1089 00:37:00,080 --> 00:37:03,000 And by you yelling at us saying we're doing X, Y, and Z, it's not helping you. 1090 00:37:03,000 --> 00:37:04,000 It's not helping me. 1091 00:37:04,000 --> 00:37:05,000 We're trying to get you a cab. 1092 00:37:05,000 --> 00:37:06,420 And we're currently working on that. 1093 00:37:06,420 --> 00:37:09,540 She goes off saying, I just got out of the hospital. 1094 00:37:09,540 --> 00:37:12,900 So when she lifts up her arm and points at a hospital band, she's like, I had a mental 1095 00:37:12,900 --> 00:37:16,120 breakdown and you're trying to make me have another one. 1096 00:37:16,120 --> 00:37:17,840 I'm going to have another one. 1097 00:37:17,840 --> 00:37:22,000 And I look at her and I said, ma'am, would you like me to call 911 with the most serious 1098 00:37:22,000 --> 00:37:24,680 dog, with the most serious concerned look on my face? 1099 00:37:24,680 --> 00:37:26,200 Do I need to call 911? 1100 00:37:26,200 --> 00:37:27,200 She looks at me kind of stunned. 1101 00:37:27,200 --> 00:37:28,200 What? 1102 00:37:28,200 --> 00:37:29,200 No. 1103 00:37:29,200 --> 00:37:31,240 And I said, because what you're telling me right now is that you have been in mental 1104 00:37:31,240 --> 00:37:34,840 crisis and that you're about to have another mental crisis. 1105 00:37:34,840 --> 00:37:37,640 And for your safety, I think that would be the best decision right now. 1106 00:37:37,640 --> 00:37:41,840 If you feel like you're about to have a mental breakdown, she's like, no, no, I'm fine. 1107 00:37:41,840 --> 00:37:43,960 I was like, are you sure? 1108 00:37:43,960 --> 00:37:44,960 And she's like, yes. 1109 00:37:44,960 --> 00:37:46,920 And I'm like, okay, then why don't you take a seat? 1110 00:37:46,920 --> 00:37:50,220 And again, I'm going to need you to lower your voice or I'm going to have to call because 1111 00:37:50,220 --> 00:37:53,560 I'm afraid you may be in mental crisis if you continue to yell. 1112 00:37:53,560 --> 00:37:56,680 And she's like, it sits down. 1113 00:37:56,680 --> 00:37:59,560 And so then I talked to the agent like, what are the third cap companies say? 1114 00:37:59,560 --> 00:38:01,360 Like they can be here in 30 minutes. 1115 00:38:01,360 --> 00:38:02,360 Great. 1116 00:38:02,360 --> 00:38:04,200 29 minutes too long. 1117 00:38:04,200 --> 00:38:05,200 Right. 1118 00:38:05,200 --> 00:38:09,280 So I walk back over to the lady and I'm like, all right, we just got a phone with someone 1119 00:38:09,280 --> 00:38:10,480 who can send a cab. 1120 00:38:10,480 --> 00:38:11,480 They'll be here in 30 minutes. 1121 00:38:11,480 --> 00:38:13,720 And she's like, that's not soon enough. 1122 00:38:13,720 --> 00:38:16,600 I have a court appointment I need to get to. 1123 00:38:16,600 --> 00:38:22,160 I said, okay, well, I don't have another means of transportation for you. 1124 00:38:22,160 --> 00:38:24,060 The cab will be here in 30 minutes. 1125 00:38:24,060 --> 00:38:25,140 This is for dinner. 1126 00:38:25,140 --> 00:38:27,640 And I just turned, I said, let me know if there's anything else you need. 1127 00:38:27,640 --> 00:38:29,160 And I turn and walk away while she's yelling. 1128 00:38:29,160 --> 00:38:31,640 And I go back to the desk and my desk agents just like giggling. 1129 00:38:31,640 --> 00:38:32,640 Oh my God. 1130 00:38:32,640 --> 00:38:35,080 I'm like, I'm calling the police. 1131 00:38:35,080 --> 00:38:36,080 That's it. 1132 00:38:36,080 --> 00:38:37,080 Like, did you call the police? 1133 00:38:37,080 --> 00:38:38,080 Oh yeah. 1134 00:38:38,080 --> 00:38:39,080 So what? 1135 00:38:39,080 --> 00:38:41,080 Wait, that escalated so quickly. 1136 00:38:41,080 --> 00:38:42,080 I was done. 1137 00:38:42,080 --> 00:38:44,560 I thought she was going to end up calling an ambulance. 1138 00:38:44,560 --> 00:38:45,560 Yeah. 1139 00:38:45,560 --> 00:38:46,560 So call mental crises. 1140 00:38:46,560 --> 00:38:47,560 Yep. 1141 00:38:47,560 --> 00:38:52,040 Immediately walk over to the desk, call non-emergency 911 and I say, hi, there's a woman who I believe 1142 00:38:52,040 --> 00:38:55,000 isn't having a mental crisis in the lobby. 1143 00:38:55,000 --> 00:38:56,000 She's just stated. 1144 00:38:56,000 --> 00:38:58,360 You called mental health on someone. 1145 00:38:58,360 --> 00:39:01,660 I said, she just stated that she just got out of the hospital. 1146 00:39:01,660 --> 00:39:02,660 She's wearing a hospital band. 1147 00:39:02,660 --> 00:39:05,760 She said she had a mental breakdown and that she currently feels like she's about to have 1148 00:39:05,760 --> 00:39:06,760 another. 1149 00:39:06,760 --> 00:39:11,120 I am worried for her safety and she's currently screaming and yelling in the lobby threatening 1150 00:39:11,120 --> 00:39:12,120 staff. 1151 00:39:12,120 --> 00:39:13,920 So I need you to respond as soon as possible. 1152 00:39:13,920 --> 00:39:15,420 I said, okay. 1153 00:39:15,420 --> 00:39:16,420 And they did. 1154 00:39:16,420 --> 00:39:18,120 How quickly did they respond? 1155 00:39:18,120 --> 00:39:19,760 Did they get there before the cab? 1156 00:39:19,760 --> 00:39:20,760 Yeah. 1157 00:39:20,760 --> 00:39:21,760 Not quick enough. 1158 00:39:21,760 --> 00:39:22,760 Yeah. 1159 00:39:22,760 --> 00:39:24,160 As I did that, then she goes outside. 1160 00:39:24,160 --> 00:39:26,080 I'm like, gosh, she's probably going to be gone. 1161 00:39:26,080 --> 00:39:27,640 I looked to see where she is. 1162 00:39:27,640 --> 00:39:32,920 She's across like the, it's like a big driveway and she's standing in the middle of it talking 1163 00:39:32,920 --> 00:39:34,400 to some guy ranting and raving. 1164 00:39:34,400 --> 00:39:36,400 And I'm like, oh, who's the guy? 1165 00:39:36,400 --> 00:39:40,320 She just keeps finding randos and talking to them because the lady she said was her 1166 00:39:40,320 --> 00:39:43,120 friend on the couch is sitting there without her. 1167 00:39:43,120 --> 00:39:44,800 No, it's a guy out there smoking. 1168 00:39:44,800 --> 00:39:49,600 I'm just like, oh man, go back to my desk because that's where the camera screen is. 1169 00:39:49,600 --> 00:39:50,600 And I sit there and I watch. 1170 00:39:50,600 --> 00:39:53,440 And then when I see her start to come back in, then I go back up to the desk and I tell 1171 00:39:53,440 --> 00:39:55,360 the desk agent, I'll handle it. 1172 00:39:55,360 --> 00:39:56,360 Go hide. 1173 00:39:56,360 --> 00:39:57,360 Go hide. 1174 00:39:57,360 --> 00:40:00,240 Go eat your snacks and scroll TikTok in the back. 1175 00:40:00,240 --> 00:40:01,240 Literally. 1176 00:40:01,240 --> 00:40:02,240 I see her storming up. 1177 00:40:02,240 --> 00:40:06,720 So I stand there ready with my smile and she walks in holding a phone in one hand and 20s 1178 00:40:06,720 --> 00:40:07,720 in another. 1179 00:40:07,720 --> 00:40:08,720 Did she record it? 1180 00:40:08,720 --> 00:40:09,880 I'm like, what is going on? 1181 00:40:09,880 --> 00:40:13,960 So she comes up and she's like, I am recording this. 1182 00:40:13,960 --> 00:40:17,520 I just want to show you, I am suing you. 1183 00:40:17,520 --> 00:40:22,440 You are refusing to get me a cab to go to my court appointment. 1184 00:40:22,440 --> 00:40:24,120 I've tried to give you money. 1185 00:40:24,120 --> 00:40:27,760 And she's like showing the 20s in front of the camera and you are refusing. 1186 00:40:27,760 --> 00:40:32,720 And my face just looks like the most annoyed, are you kidding kind of face. 1187 00:40:32,720 --> 00:40:35,840 And I'm looking at her and when she's done, they said, are you done? 1188 00:40:35,840 --> 00:40:37,320 And she's like, you are refusing. 1189 00:40:37,320 --> 00:40:40,280 I said, ma'am, we just spoke five minutes ago. 1190 00:40:40,280 --> 00:40:41,880 You have a cab on the way. 1191 00:40:41,880 --> 00:40:44,000 That'll be here in 30 minutes. 1192 00:40:44,000 --> 00:40:45,920 And I said, I can't make it come any faster. 1193 00:40:45,920 --> 00:40:48,400 Is there anything I could do for you in the meantime? 1194 00:40:48,400 --> 00:40:51,360 She's like, ah, and like storms out. 1195 00:40:51,360 --> 00:40:55,560 And then I'm like, we're currently 850 in the morning. 1196 00:40:55,560 --> 00:40:56,920 Has standup happened yet? 1197 00:40:56,920 --> 00:40:57,920 Nope. 1198 00:40:57,920 --> 00:40:59,840 It's all happening pretty quickly. 1199 00:40:59,840 --> 00:41:02,800 And then I see the police roll up and I'm like, thank God. 1200 00:41:02,800 --> 00:41:04,720 And I go out there, but she's gone. 1201 00:41:04,720 --> 00:41:07,200 Oh, they missed her by minutes. 1202 00:41:07,200 --> 00:41:10,400 The police come in and I'm like, she was right here like a minute ago. 1203 00:41:10,400 --> 00:41:12,200 But then I see the guy she was talking to. 1204 00:41:12,200 --> 00:41:16,440 I was like, hey, he looks at me and I'm like, the lady, your friend, the one you were talking 1205 00:41:16,440 --> 00:41:18,520 to, he's like, no, no, no, I did not know her. 1206 00:41:18,520 --> 00:41:19,880 I'm like, okay, where is she? 1207 00:41:19,880 --> 00:41:21,640 It's like, I ordered her an Uber. 1208 00:41:21,640 --> 00:41:26,080 And I said, Ooh, wouldn't have done that, but your money. 1209 00:41:26,080 --> 00:41:29,200 And he's like, kind of like looking, looking at the police, looking at me. 1210 00:41:29,200 --> 00:41:31,080 It had nothing to do with the hotel. 1211 00:41:31,080 --> 00:41:33,400 The cab actually didn't get there first. 1212 00:41:33,400 --> 00:41:36,240 No stranger called her an Uber. 1213 00:41:36,240 --> 00:41:37,240 Yeah. 1214 00:41:37,240 --> 00:41:38,920 And my guess is she gave him cash or something. 1215 00:41:38,920 --> 00:41:41,440 But so the police said basically, okay, we'll call us if she gets back. 1216 00:41:41,440 --> 00:41:42,440 You know, I don't care. 1217 00:41:42,440 --> 00:41:43,440 Then they leave. 1218 00:41:43,440 --> 00:41:46,360 And then I'm going back in and the guy's just staring at his phone and I'm like, are you 1219 00:41:46,360 --> 00:41:47,360 okay, sir? 1220 00:41:47,360 --> 00:41:50,520 And he's like, yeah, the Uber hasn't moved in a while. 1221 00:41:50,520 --> 00:41:51,800 And I'm like, what do you mean? 1222 00:41:51,800 --> 00:41:55,080 He's like, they left, but now it's just stopped on the side somewhere and it's not moving. 1223 00:41:55,080 --> 00:41:57,600 I'm like, yeah, I probably wouldn't have done that. 1224 00:41:57,600 --> 00:41:59,400 But uh, it was nice of you. 1225 00:41:59,400 --> 00:42:01,040 Let us know if you need anything. 1226 00:42:01,040 --> 00:42:05,720 Why would you pay for someone's Uber if they can get in like with the regimen? 1227 00:42:05,720 --> 00:42:06,720 Because they're drunk. 1228 00:42:06,720 --> 00:42:10,320 But like, no, this guy wasn't, it's freaking eight 42 in the morning. 1229 00:42:10,320 --> 00:42:12,640 He was no, she was cuckoo for Coca puffs. 1230 00:42:12,640 --> 00:42:16,600 But y'all have been in plenty of Ubers where like you put in your destination, but then 1231 00:42:16,600 --> 00:42:18,800 you're in the Uber and like, ah, can you stop here? 1232 00:42:18,800 --> 00:42:20,240 Ah, actually, can we go here? 1233 00:42:20,240 --> 00:42:21,240 That's why he was stupid. 1234 00:42:21,240 --> 00:42:22,240 Yeah. 1235 00:42:22,240 --> 00:42:23,520 I told him I was like, when I done that. 1236 00:42:23,520 --> 00:42:27,360 So I wonder how much that Uber like originally cost him and how much it ended up costing 1237 00:42:27,360 --> 00:42:28,360 him. 1238 00:42:28,360 --> 00:42:29,360 I don't know. 1239 00:42:29,360 --> 00:42:30,360 Sounds like a lot like his problem. 1240 00:42:30,360 --> 00:42:31,360 You want to know a fun fact? 1241 00:42:31,360 --> 00:42:35,320 I found out after all this during standup, I'm letting them know everything that just 1242 00:42:35,320 --> 00:42:37,360 happened officially nine Oh two AM. 1243 00:42:37,360 --> 00:42:41,880 It's officially and one of the sales ladies like, yeah, her lawyer didn't seem like he 1244 00:42:41,880 --> 00:42:43,080 wanted anything to do with her. 1245 00:42:43,080 --> 00:42:44,560 And I went, what? 1246 00:42:44,560 --> 00:42:45,560 I'm sorry. 1247 00:42:45,560 --> 00:42:48,160 And he's like, yeah, her lawyer was here. 1248 00:42:48,160 --> 00:42:49,160 And I was like, what? 1249 00:42:49,160 --> 00:42:50,160 Uh huh. 1250 00:42:50,160 --> 00:42:53,720 It's like, yeah, it was that guy that like ran up, basically just ran out. 1251 00:42:53,720 --> 00:42:55,200 He wanted nothing to do with her. 1252 00:42:55,200 --> 00:42:59,560 She's telling us I'm going to sue you this and that she has a lawyer, but he's a part 1253 00:42:59,560 --> 00:43:01,420 of whatever's going on at court. 1254 00:43:01,420 --> 00:43:05,440 He literally saw her like making a fuss and was like, I just want to pay for my room. 1255 00:43:05,440 --> 00:43:08,320 It was like really discreet pay for his room, dipped out and ran to court. 1256 00:43:08,320 --> 00:43:09,320 Didn't give her a ride. 1257 00:43:09,320 --> 00:43:10,320 Didn't do none of that. 1258 00:43:10,320 --> 00:43:11,880 They were at the hotel together. 1259 00:43:11,880 --> 00:43:12,880 Yeah. 1260 00:43:12,880 --> 00:43:13,880 But they had two different rooms. 1261 00:43:13,880 --> 00:43:14,880 Yeah. 1262 00:43:14,880 --> 00:43:16,960 And she was like, she really was there for some kind of court thing. 1263 00:43:16,960 --> 00:43:19,960 And apparently she had a lawyer and he wanted nothing to do with her. 1264 00:43:19,960 --> 00:43:20,960 As he should. 1265 00:43:20,960 --> 00:43:21,960 Good for him. 1266 00:43:21,960 --> 00:43:23,840 I wonder why she was going to court. 1267 00:43:23,840 --> 00:43:25,160 Probably something with her behavior. 1268 00:43:25,160 --> 00:43:26,160 Oh yeah. 1269 00:43:26,160 --> 00:43:29,920 But I warned the cops and I was like, just so you know, she was on her way to court and 1270 00:43:29,920 --> 00:43:31,960 the court is literally next door to the police station. 1271 00:43:31,960 --> 00:43:34,400 And I was like, so you're probably going to get called across the street. 1272 00:43:34,400 --> 00:43:35,400 They're like, great. 1273 00:43:35,400 --> 00:43:38,520 Don't they have guys stationed in courtrooms though? 1274 00:43:38,520 --> 00:43:39,520 Yeah. 1275 00:43:39,520 --> 00:43:40,520 Yeah. 1276 00:43:40,520 --> 00:43:41,520 Sheriff's department. 1277 00:43:41,520 --> 00:43:42,520 Right. 1278 00:43:42,520 --> 00:43:43,520 So then. 1279 00:43:43,520 --> 00:43:44,520 Sheriff's run the courts. 1280 00:43:44,520 --> 00:43:45,520 There's more? 1281 00:43:45,520 --> 00:43:46,520 Yeah. 1282 00:43:46,520 --> 00:43:50,600 I've said so then like four times. 1283 00:43:50,600 --> 00:43:54,480 So then I was like, okay, we're good. 1284 00:43:54,480 --> 00:43:57,080 And then she's gone. 1285 00:43:57,080 --> 00:44:01,880 And they went, yeah, she's checked out, but her belongings are in the felt closet. 1286 00:44:01,880 --> 00:44:02,880 Great. 1287 00:44:02,880 --> 00:44:03,880 Okay. 1288 00:44:03,880 --> 00:44:04,880 So she's coming back after court. 1289 00:44:04,880 --> 00:44:06,680 Do we know what time she's coming back? 1290 00:44:06,680 --> 00:44:08,160 I think she said around three. 1291 00:44:08,160 --> 00:44:09,160 Great. 1292 00:44:09,160 --> 00:44:10,160 I get to see her again. 1293 00:44:10,160 --> 00:44:12,160 I'll still be here at work. 1294 00:44:12,160 --> 00:44:13,160 Great. 1295 00:44:13,160 --> 00:44:14,600 So I'm like waiting all day. 1296 00:44:14,600 --> 00:44:15,880 I'm like, let's go, let's go. 1297 00:44:15,880 --> 00:44:18,720 Can't wait to kick her out and call the police again. 1298 00:44:18,720 --> 00:44:19,720 And wait and wait. 1299 00:44:19,720 --> 00:44:20,720 Nothing happens. 1300 00:44:20,720 --> 00:44:22,000 Five o'clock rolls around after five. 1301 00:44:22,000 --> 00:44:24,040 I'm like, well, I'm done. 1302 00:44:24,040 --> 00:44:25,920 So I pass it on to my next manager. 1303 00:44:25,920 --> 00:44:27,520 I'm like, here you go. 1304 00:44:27,520 --> 00:44:28,520 Great. 1305 00:44:28,520 --> 00:44:32,320 So I'm waiting around all night, told my husband everything that happened. 1306 00:44:32,320 --> 00:44:34,440 He's like, oh, so we're expecting a call. 1307 00:44:34,440 --> 00:44:37,800 I'm like, oh yeah, we are sitting there waiting for that call. 1308 00:44:37,800 --> 00:44:39,840 But surprisingly the manager handled it. 1309 00:44:39,840 --> 00:44:40,840 No call, just a text. 1310 00:44:40,840 --> 00:44:43,600 I'd be like, yep, just kicked her out of the bar. 1311 00:44:43,600 --> 00:44:48,520 And apparently she came straight in, didn't grab her bags, went straight to the bar, ordered 1312 00:44:48,520 --> 00:44:53,120 food and drink to which one of the team members recognized her, told the manager who went 1313 00:44:53,120 --> 00:44:56,000 over there and was like, ma'am, you're Ms. Blah, blah, blah. 1314 00:44:56,000 --> 00:44:57,760 Yeah, you're not welcome here. 1315 00:44:57,760 --> 00:45:01,500 The general manager spoke with you earlier, as did the director of front office. 1316 00:45:01,500 --> 00:45:04,000 You need to get your belongings and you need to leave. 1317 00:45:04,000 --> 00:45:05,800 Well can I at least eat my food? 1318 00:45:05,800 --> 00:45:07,040 You can take it to go. 1319 00:45:07,040 --> 00:45:08,760 I'll have them put it in a to go box. 1320 00:45:08,760 --> 00:45:10,480 I'll bring your luggage card out. 1321 00:45:10,480 --> 00:45:12,400 Have you already called your ride? 1322 00:45:12,400 --> 00:45:14,360 Kicked her right out. 1323 00:45:14,360 --> 00:45:15,360 That is beautiful. 1324 00:45:15,360 --> 00:45:17,160 Do I know who this manager is? 1325 00:45:17,160 --> 00:45:18,160 Yeah. 1326 00:45:18,160 --> 00:45:19,160 Okay. 1327 00:45:19,160 --> 00:45:20,160 This manager is kind of scary. 1328 00:45:20,160 --> 00:45:21,160 Like she can be kind of scary and intimidating. 1329 00:45:21,160 --> 00:45:22,160 When she needs business, she's business. 1330 00:45:22,160 --> 00:45:23,160 Yeah. 1331 00:45:23,160 --> 00:45:24,160 And when it's like, nope, out. 1332 00:45:24,160 --> 00:45:25,160 She was in a box. 1333 00:45:25,160 --> 00:45:28,160 She's the same manager that I'm thinking of. 1334 00:45:28,160 --> 00:45:30,320 No BS kind of person. 1335 00:45:30,320 --> 00:45:31,320 Yep. 1336 00:45:31,320 --> 00:45:32,320 Kicked her right out. 1337 00:45:32,320 --> 00:45:33,320 And then like, you didn't need to call the police? 1338 00:45:33,320 --> 00:45:34,760 She's like, no, kicked her right out. 1339 00:45:34,760 --> 00:45:35,760 Wow. 1340 00:45:35,760 --> 00:45:37,800 Was this like a pretty dainty woman? 1341 00:45:37,800 --> 00:45:38,800 She was small. 1342 00:45:38,800 --> 00:45:42,240 But this manager towered over her and she was probably wearing heels too. 1343 00:45:42,240 --> 00:45:43,240 Oh yeah. 1344 00:45:43,240 --> 00:45:44,240 Oh yeah. 1345 00:45:44,240 --> 00:45:46,520 So that was my day yesterday. 1346 00:45:46,520 --> 00:45:47,760 Oh boy. 1347 00:45:47,760 --> 00:45:49,320 And I used a bill line yesterday. 1348 00:45:49,320 --> 00:45:50,320 Ooh. 1349 00:45:50,320 --> 00:45:51,800 So talk to me more. 1350 00:45:51,800 --> 00:45:54,760 Say it slower. 1351 00:45:54,760 --> 00:45:59,200 So I'm talking to the team yesterday and they're like, oh, you know, we do feel bad, you know, 1352 00:45:59,200 --> 00:46:00,200 that she's going through this. 1353 00:46:00,200 --> 00:46:01,200 She just got out of the hospital. 1354 00:46:01,200 --> 00:46:05,320 I said, look, that's all fine and dandy and she's going through that. 1355 00:46:05,320 --> 00:46:06,920 And I do empathize for her. 1356 00:46:06,920 --> 00:46:07,920 And you know what? 1357 00:46:07,920 --> 00:46:11,320 She does need to be someplace, but we're not the facility for her. 1358 00:46:11,320 --> 00:46:16,040 Kudos to you, miss B. And I said, she does need to check in somewhere, but it's not this 1359 00:46:16,040 --> 00:46:17,040 hotel. 1360 00:46:17,040 --> 00:46:18,520 It's a hospital a mile down. 1361 00:46:18,520 --> 00:46:20,720 Anyways, I used a bill thing. 1362 00:46:20,720 --> 00:46:23,560 It's a nice way to like segue people out. 1363 00:46:23,560 --> 00:46:24,560 Yeah. 1364 00:46:24,560 --> 00:46:28,040 Like I agree that, you know, you do need to be somewhere where people can take care of 1365 00:46:28,040 --> 00:46:29,040 you and that's, we're not it. 1366 00:46:29,040 --> 00:46:30,040 That's what it was yesterday. 1367 00:46:30,040 --> 00:46:31,040 Wow. 1368 00:46:31,040 --> 00:46:32,040 What a Wednesday. 1369 00:46:32,040 --> 00:46:33,040 What a Wednesday indeed. 1370 00:46:33,040 --> 00:46:34,040 Happy hump day. 1371 00:46:34,040 --> 00:46:35,040 Well, yeah. 1372 00:46:35,040 --> 00:46:36,040 Good thing tomorrow is Friday, but in hospitality. 1373 00:46:36,040 --> 00:46:39,040 Our Fridays are never our Fridays. 1374 00:46:39,040 --> 00:46:40,040 Yeah. 1375 00:46:40,040 --> 00:46:41,040 A hundred percent. 1376 00:46:41,040 --> 00:46:48,440 I'm actually, uh, I'm doing something kind of bad on Saturday and good for you. 1377 00:46:48,440 --> 00:46:49,440 Yeah. 1378 00:46:49,440 --> 00:46:50,440 Yeah. 1379 00:46:50,440 --> 00:46:52,640 So I want to go to a water polo game Saturday afternoon. 1380 00:46:52,640 --> 00:46:55,600 I know shocker sports. 1381 00:46:55,600 --> 00:46:57,640 I want to go watch sports. 1382 00:46:57,640 --> 00:47:00,640 So I want to go to a water polo game at three in a city over. 1383 00:47:00,640 --> 00:47:03,160 And I'm like, how am I going to do this? 1384 00:47:03,160 --> 00:47:05,960 Do you have a doctor's appointment on a Saturday? 1385 00:47:05,960 --> 00:47:13,360 Oh, and so what I did is I scheduled someone to open that I know will not open. 1386 00:47:13,360 --> 00:47:17,360 They're normally on Monday through Friday and I scheduled them to work a Saturday because 1387 00:47:17,360 --> 00:47:18,440 they're going to call out. 1388 00:47:18,440 --> 00:47:21,600 So then Liz has to cover so early. 1389 00:47:21,600 --> 00:47:22,600 Yeah. 1390 00:47:22,600 --> 00:47:27,200 Cause so this associate saw the schedule was like, Hey, so like Saturday, like I am babysitting 1391 00:47:27,200 --> 00:47:33,600 and I was like, look, if you can't make it on Saturday, I totally understand. 1392 00:47:33,600 --> 00:47:36,200 I'll try and get it covered. 1393 00:47:36,200 --> 00:47:39,400 Do you want to work a six instead of an eight hour shift? 1394 00:47:39,400 --> 00:47:42,400 And they were like, no, like I have to babysit like until midnight. 1395 00:47:42,400 --> 00:47:45,800 Like I really don't want to work at five 30 in the morning. 1396 00:47:45,800 --> 00:47:46,800 All right. 1397 00:47:46,800 --> 00:47:51,920 Well, you know, I'll try and get your shift covered if you really can't make it. 1398 00:47:51,920 --> 00:47:55,480 And if all else fails, I guess I'll have to open for you. 1399 00:47:55,480 --> 00:47:56,480 Okay. 1400 00:47:56,480 --> 00:47:58,520 That's the way, right? 1401 00:47:58,520 --> 00:47:59,520 That's how you do it. 1402 00:47:59,520 --> 00:48:00,520 Okay. 1403 00:48:00,520 --> 00:48:04,520 So I'm opening Saturday morning and I'm going to try and leave at noon. 1404 00:48:04,520 --> 00:48:05,520 Love that. 1405 00:48:05,520 --> 00:48:06,520 And go to my water polo game at three. 1406 00:48:06,520 --> 00:48:11,000 And this associate goes to like her other manager in the department is like, I'm worried 1407 00:48:11,000 --> 00:48:12,440 like I'm going to get in trouble. 1408 00:48:12,440 --> 00:48:14,520 Like is Liz going to get mad if I call out? 1409 00:48:14,520 --> 00:48:17,320 And this manager knows exactly what I'm doing. 1410 00:48:17,320 --> 00:48:22,680 And he's like, no, like you're doing Liz a solid by like being scheduled and effectively 1411 00:48:22,680 --> 00:48:24,820 quote quote calling out. 1412 00:48:24,820 --> 00:48:26,460 So she used to open, so she's off early. 1413 00:48:26,460 --> 00:48:28,760 She gets to do what she wants to do in the afternoon. 1414 00:48:28,760 --> 00:48:29,760 Huh. 1415 00:48:29,760 --> 00:48:30,760 So you're going to come in against her attendance? 1416 00:48:30,760 --> 00:48:32,760 I'm not, I'm going to pretend it never happened. 1417 00:48:32,760 --> 00:48:33,760 Okay. 1418 00:48:33,760 --> 00:48:36,000 If anyone says, Oh my God, you had to open. 1419 00:48:36,000 --> 00:48:38,320 I'm going to say we had a call out. 1420 00:48:38,320 --> 00:48:40,080 No, don't say that you had a call out. 1421 00:48:40,080 --> 00:48:41,080 What should I do? 1422 00:48:41,080 --> 00:48:44,240 I would say I completely forgot about her. 1423 00:48:44,240 --> 00:48:45,440 Like it was my fault. 1424 00:48:45,440 --> 00:48:48,120 Inability to work a morning shift on a Saturday. 1425 00:48:48,120 --> 00:48:50,400 I'm going to put it on me and I had to cover. 1426 00:48:50,400 --> 00:48:51,400 Yeah. 1427 00:48:51,400 --> 00:48:52,400 It was, it's my mistake. 1428 00:48:52,400 --> 00:48:53,400 I'm the leader for the department. 1429 00:48:53,400 --> 00:48:55,600 I scheduled her against her availability. 1430 00:48:55,600 --> 00:48:56,600 Totally forgot. 1431 00:48:56,600 --> 00:48:57,600 Slipped my mind. 1432 00:48:57,600 --> 00:48:58,600 I had to cover it. 1433 00:48:58,600 --> 00:48:59,600 I couldn't find anyone. 1434 00:48:59,600 --> 00:49:01,160 We'll take responsibility for that one. 1435 00:49:01,160 --> 00:49:02,160 I had to cover it. 1436 00:49:02,160 --> 00:49:03,160 Bummer. 1437 00:49:03,160 --> 00:49:04,160 I'm stoked. 1438 00:49:04,160 --> 00:49:05,800 It's going to be a great day. 1439 00:49:05,800 --> 00:49:06,800 You're wild. 1440 00:49:06,800 --> 00:49:10,080 Only you would be excited about getting to go into work at five in the flippin' morning. 1441 00:49:10,080 --> 00:49:12,560 Opening like sucks except for waking up early. 1442 00:49:12,560 --> 00:49:17,160 It is a good chance to interact with people I don't normally see who are at property at 1443 00:49:17,160 --> 00:49:18,160 six, seven AM. 1444 00:49:18,160 --> 00:49:19,160 You're swimmers. 1445 00:49:19,160 --> 00:49:20,160 Yeah. 1446 00:49:20,160 --> 00:49:25,160 Like, and the normal like workout people that I don't ever see. 1447 00:49:25,160 --> 00:49:26,600 Anyhoozy it's been great guys. 1448 00:49:26,600 --> 00:49:27,600 It's great to see you. 1449 00:49:27,600 --> 00:49:28,600 Sorry. 1450 00:49:28,600 --> 00:49:29,600 That was a big yawn. 1451 00:49:29,600 --> 00:49:30,600 Agreed. 1452 00:49:30,600 --> 00:49:31,600 We'll drink to that. 1453 00:49:31,600 --> 00:49:32,600 I'll drink to that. 1454 00:49:32,600 --> 00:49:33,600 All right. 1455 00:49:33,600 --> 00:49:37,080 On that note, I'll close this out. 1456 00:49:37,080 --> 00:49:39,240 Make sure, cheers. 1457 00:49:39,240 --> 00:49:41,880 Make sure to follow us on socials. 1458 00:49:41,880 --> 00:49:46,280 LinkedIn, TikTok, Instagram, Facebook. 1459 00:49:46,280 --> 00:49:48,120 We stream our episodes on YouTube. 1460 00:49:48,120 --> 00:49:50,040 Am I missing any? 1461 00:49:50,040 --> 00:49:56,640 No, but as far as streaming options go, there are some very obscure platforms that we are 1462 00:49:56,640 --> 00:49:57,640 on. 1463 00:49:57,640 --> 00:49:58,640 Really? 1464 00:49:58,640 --> 00:50:00,080 Yeah, stuff that I had never heard of. 1465 00:50:00,080 --> 00:50:01,080 Interesting. 1466 00:50:01,080 --> 00:50:02,080 Well, that is proof. 1467 00:50:02,080 --> 00:50:03,080 Sounds crazy. 1468 00:50:03,080 --> 00:50:06,720 We are wherever you can listen to podcasts. 1469 00:50:06,720 --> 00:50:07,920 Even ones we don't even know about. 1470 00:50:07,920 --> 00:50:08,920 We're out there. 1471 00:50:08,920 --> 00:50:10,560 We are out there. 1472 00:50:10,560 --> 00:50:18,480 And if you have a story or just want to say, hey, what's up to the TFTSI fam, make sure 1473 00:50:18,480 --> 00:50:21,960 to email us at og3 at tftsi.com. 1474 00:50:21,960 --> 00:50:23,960 That is og3 at tftsi.com. 1475 00:50:23,960 --> 00:50:26,360 Liz, you are such a professional. 1476 00:50:26,360 --> 00:50:27,360 You are. 1477 00:50:27,360 --> 00:50:31,520 So, thanks for listening and we will see you again in two weeks. 1478 00:50:31,520 --> 00:50:32,520 Bye, team. 1479 00:50:32,520 --> 00:50:57,520 Bye.