1 00:00:00,000 --> 00:00:12,400 I don't know our intro song. 2 00:00:12,400 --> 00:00:15,720 All right, welcome back to another episode of Tales from the Service Industry. 3 00:00:15,720 --> 00:00:16,880 I'm your host, I'm Bill. 4 00:00:16,880 --> 00:00:19,240 Tonight with us on the mics, we've got Liz. 5 00:00:19,240 --> 00:00:20,240 Hi team. 6 00:00:20,240 --> 00:00:21,980 Ms. B. Hey guys. 7 00:00:21,980 --> 00:00:23,520 And Linda is joining us. 8 00:00:23,520 --> 00:00:31,040 Linda is not in our normal industry as far as hotels and things of that nature, but definitively 9 00:00:31,040 --> 00:00:40,280 in the service industry aspect by providing service to hotels in the form of death. 10 00:00:40,280 --> 00:00:41,280 I love that. 11 00:00:41,280 --> 00:00:42,640 But not to the two legged guests. 12 00:00:42,640 --> 00:00:44,120 Only the six, eight. 13 00:00:44,120 --> 00:00:45,120 Four. 14 00:00:45,120 --> 00:00:46,120 Yeah, four legs. 15 00:00:46,120 --> 00:00:47,120 Oh yeah. 16 00:00:47,120 --> 00:00:48,120 Yeah, actually. 17 00:00:48,120 --> 00:00:49,120 Yeah. 18 00:00:49,120 --> 00:00:52,920 So if you don't know what I'm referring to at this point, this is pest control. 19 00:00:52,920 --> 00:00:54,800 That's so awesome. 20 00:00:54,800 --> 00:00:55,800 Do you love it? 21 00:00:55,800 --> 00:00:56,800 I love it. 22 00:00:56,800 --> 00:00:59,160 I am legally allowed to kill things under two pounds. 23 00:00:59,160 --> 00:01:01,080 Wait, under two pounds. 24 00:01:01,080 --> 00:01:02,080 What's been two pounds? 25 00:01:02,080 --> 00:01:03,080 Can a bug be like rodents? 26 00:01:03,080 --> 00:01:04,080 Oh, they give me two pounds? 27 00:01:04,080 --> 00:01:05,080 Yes. 28 00:01:05,080 --> 00:01:06,080 Whoa. 29 00:01:06,080 --> 00:01:12,280 So I totally forgot about that entire realm of pest control. 30 00:01:12,280 --> 00:01:18,440 I was just singing like spiders, creepy crawly things in our favorite cookies, favorite BBs. 31 00:01:18,440 --> 00:01:19,440 Yup. 32 00:01:19,440 --> 00:01:20,440 Do you love a good BB? 33 00:01:20,440 --> 00:01:21,440 Totally forgot about rodent. 34 00:01:21,440 --> 00:01:22,440 You do? 35 00:01:22,440 --> 00:01:23,440 Do you treat the rodents? 36 00:01:23,440 --> 00:01:24,440 I do all of that. 37 00:01:24,440 --> 00:01:25,440 Yeah. 38 00:01:25,440 --> 00:01:29,760 That's actually how I got into this industry was when the BBs started to spike. 39 00:01:29,760 --> 00:01:34,200 The company that I used to work for, they were looking for someone to treat for that. 40 00:01:34,200 --> 00:01:37,720 My boyfriend at the time was like, let's do this. 41 00:01:37,720 --> 00:01:42,640 Hey, you want a job that you're not working from 530 in the morning to 730 at night? 42 00:01:42,640 --> 00:01:44,480 And I said, sure. 43 00:01:44,480 --> 00:01:45,480 Wow. 44 00:01:45,480 --> 00:01:46,480 Sign me up. 45 00:01:46,480 --> 00:01:47,480 Yeah. 46 00:01:47,480 --> 00:01:51,960 Can we jump on a ground rule here since none of us are at work and not refer to them as 47 00:01:51,960 --> 00:01:55,520 cookies or BBs and just be honest and call them bed bugs? 48 00:01:55,520 --> 00:01:56,520 Okay. 49 00:01:56,520 --> 00:01:57,880 It's just such a hard habit to break. 50 00:01:57,880 --> 00:01:59,160 You don't use the dirty word. 51 00:01:59,160 --> 00:02:00,160 I know. 52 00:02:00,160 --> 00:02:01,160 I know, but we're amongst friends. 53 00:02:01,160 --> 00:02:02,160 Yes. 54 00:02:02,160 --> 00:02:03,160 Yes. 55 00:02:03,160 --> 00:02:04,160 Yes. 56 00:02:04,160 --> 00:02:05,160 We can use the word. 57 00:02:05,160 --> 00:02:09,000 All of our friends here and all of our friends around the world. 58 00:02:09,000 --> 00:02:10,000 Very true. 59 00:02:10,000 --> 00:02:16,800 But if anyone has listened to previous episodes, they have heard us refer to bed bugs as BBs. 60 00:02:16,800 --> 00:02:18,320 Anything but that word. 61 00:02:18,320 --> 00:02:19,320 I know. 62 00:02:19,320 --> 00:02:20,320 I feel like gross saying it. 63 00:02:20,320 --> 00:02:22,080 I know it gives me chills. 64 00:02:22,080 --> 00:02:26,160 We used to have a hotel that we serviced that called it code 12. 65 00:02:26,160 --> 00:02:27,160 Code 12. 66 00:02:27,160 --> 00:02:28,160 Oh. 67 00:02:28,160 --> 00:02:29,560 And we were aware of what that meant. 68 00:02:29,560 --> 00:02:33,280 So when they called us and said, Hey, we have a code 12, we knew what it was. 69 00:02:33,280 --> 00:02:36,880 We could go into the hotel if we couldn't find anyone and we were in the front desk. 70 00:02:36,880 --> 00:02:38,240 I'm here on the code 12. 71 00:02:38,240 --> 00:02:39,800 And everybody knew what it was. 72 00:02:39,800 --> 00:02:40,800 My God. 73 00:02:40,800 --> 00:02:41,800 It's like secret service. 74 00:02:41,800 --> 00:02:42,800 And they're like, yeah, it's this room. 75 00:02:42,800 --> 00:02:43,800 See you later. 76 00:02:43,800 --> 00:02:45,680 Oh, those things are the worst, man. 77 00:02:45,680 --> 00:02:50,240 I don't want me to go in your lobby, the front desk and go, I'm here for a while. 78 00:02:50,240 --> 00:02:54,280 I'm in room 500 because I have bed bugs. 79 00:02:54,280 --> 00:02:56,160 I would immediately leave the hotel. 80 00:02:56,160 --> 00:02:57,160 Usually frowned upon. 81 00:02:57,160 --> 00:02:58,160 Yeah. 82 00:02:58,160 --> 00:03:01,680 Regardless if I was near room 500, I would leave. 83 00:03:01,680 --> 00:03:02,680 Yeah. 84 00:03:02,680 --> 00:03:04,240 Luckily we haven't had that happen. 85 00:03:04,240 --> 00:03:07,520 Most of the pest control technicians just come and be like, where's your engineer? 86 00:03:07,520 --> 00:03:08,520 Exactly. 87 00:03:08,520 --> 00:03:09,520 They don't want to talk to me. 88 00:03:09,520 --> 00:03:10,520 Like that's fine. 89 00:03:10,520 --> 00:03:12,880 For me, it's usually like I get a phone call that they're there. 90 00:03:12,880 --> 00:03:14,440 So it's like, okay, I'll be right down. 91 00:03:14,440 --> 00:03:15,440 Don't say a word. 92 00:03:15,440 --> 00:03:16,440 I'll be right down. 93 00:03:16,440 --> 00:03:17,440 Yeah. 94 00:03:17,440 --> 00:03:18,440 I'm gonna stop everything I am doing. 95 00:03:18,440 --> 00:03:19,440 I will be right down. 96 00:03:19,440 --> 00:03:20,440 Yeah. 97 00:03:20,440 --> 00:03:21,440 We're not going to scream it out. 98 00:03:21,440 --> 00:03:22,440 At least I won't. 99 00:03:22,440 --> 00:03:23,440 I do know people who have. 100 00:03:23,440 --> 00:03:24,440 Really? 101 00:03:24,440 --> 00:03:25,440 Yeah. 102 00:03:25,440 --> 00:03:28,200 Because I've gotten the phone call from the engineer. 103 00:03:28,200 --> 00:03:30,720 I'm like, hey, the person that was here. 104 00:03:30,720 --> 00:03:31,720 Like from your company? 105 00:03:31,720 --> 00:03:33,920 Well, from a company we used to work for. 106 00:03:33,920 --> 00:03:37,240 They would call us because we were like their normal technician. 107 00:03:37,240 --> 00:03:40,320 And so they'd call us and be like, hey, the person you sent literally just screamed it 108 00:03:40,320 --> 00:03:41,320 out in front of my lobby. 109 00:03:41,320 --> 00:03:43,480 We're like, okay, we're really sorry. 110 00:03:43,480 --> 00:03:44,840 He won't be back on property. 111 00:03:44,840 --> 00:03:45,840 Yeah. 112 00:03:45,840 --> 00:03:47,220 And okay, this is a good point. 113 00:03:47,220 --> 00:03:50,040 Do you compensate or do they ask for compensation? 114 00:03:50,040 --> 00:03:56,400 Like I had 10 rooms just leave early because your employee said the word bed bugs in the 115 00:03:56,400 --> 00:03:57,400 lobby. 116 00:03:57,400 --> 00:03:58,400 I've never had that. 117 00:03:58,400 --> 00:03:59,880 So no. 118 00:03:59,880 --> 00:04:02,000 That was me knocking on wood for you. 119 00:04:02,000 --> 00:04:06,880 The company that I work for, there's only three people and I would fire whoever. 120 00:04:06,880 --> 00:04:07,880 Yeah. 121 00:04:07,880 --> 00:04:08,880 Right. 122 00:04:08,880 --> 00:04:09,880 Yes. 123 00:04:09,880 --> 00:04:10,880 Whoever did that. 124 00:04:10,880 --> 00:04:12,880 So what's the weirdest kind of pest call you've been on? 125 00:04:12,880 --> 00:04:15,520 Um, do you exclusively service hotels? 126 00:04:15,520 --> 00:04:18,080 99% of our business is hotels. 127 00:04:18,080 --> 00:04:26,120 The weirdest one I've had was probably when they told me that there was a lizard in a 128 00:04:26,120 --> 00:04:27,120 room. 129 00:04:27,120 --> 00:04:28,120 Okay. 130 00:04:28,120 --> 00:04:29,120 Now that is not a pest. 131 00:04:29,120 --> 00:04:31,520 It's a pest to me. 132 00:04:31,520 --> 00:04:35,520 And I do not have anything on my vehicle that I can do for that. 133 00:04:35,520 --> 00:04:37,420 That is animal control. 134 00:04:37,420 --> 00:04:40,520 That is get someone with a broom and brush it out. 135 00:04:40,520 --> 00:04:45,280 I've also had a phone call at a beachfront property where they called me and I'm not 136 00:04:45,280 --> 00:04:50,880 sure what they wanted me to do because a Falcon had picked up a dog. 137 00:04:50,880 --> 00:04:53,880 Oh my God. 138 00:04:53,880 --> 00:04:54,880 I'm not lying. 139 00:04:54,880 --> 00:04:57,040 And I'm like, I don't know what you want me to do about this. 140 00:04:57,040 --> 00:04:59,280 I can't do anything about that. 141 00:04:59,280 --> 00:05:01,680 It's not a creepy crawly, but that's really sad. 142 00:05:01,680 --> 00:05:04,520 I'm like, I'm really sorry, but I can't do anything about it. 143 00:05:04,520 --> 00:05:06,240 Did the Falcon drop the dog? 144 00:05:06,240 --> 00:05:07,240 As far as I know, yes. 145 00:05:07,240 --> 00:05:09,280 And the dog was fine, but I- 146 00:05:09,280 --> 00:05:10,960 So they wanted you to handle the Falcon? 147 00:05:10,960 --> 00:05:11,960 Well, and that's the thing. 148 00:05:11,960 --> 00:05:16,560 It was an outside vendor because it's in the beachfront area, so they were circling to 149 00:05:16,560 --> 00:05:19,560 keep the seagulls and stuff away from their guests. 150 00:05:19,560 --> 00:05:20,680 So I don't know why you called me. 151 00:05:20,680 --> 00:05:21,680 Yeah. 152 00:05:21,680 --> 00:05:23,080 I mean, was the Falcon more than two pounds? 153 00:05:23,080 --> 00:05:24,080 Probably. 154 00:05:24,080 --> 00:05:25,080 It was a pretty big bird. 155 00:05:25,080 --> 00:05:26,080 That's crazy. 156 00:05:26,080 --> 00:05:29,240 I've had some of those like weird, that's not me. 157 00:05:29,240 --> 00:05:31,400 Like they just have no idea who to call. 158 00:05:31,400 --> 00:05:33,080 Do you handle squirrels? 159 00:05:33,080 --> 00:05:37,940 Not anymore because the state of California has banned a lot of what we can do. 160 00:05:37,940 --> 00:05:40,040 So what are you allowed to service? 161 00:05:40,040 --> 00:05:44,720 We can service squirrels, but we don't have any products that will kill squirrels. 162 00:05:44,720 --> 00:05:46,800 So we just do deterrents now at this point. 163 00:05:46,800 --> 00:05:48,680 But no poison for squirrels? 164 00:05:48,680 --> 00:05:50,560 Not that I am legally allowed to handle. 165 00:05:50,560 --> 00:05:53,280 Oh, what about gophers? 166 00:05:53,280 --> 00:05:56,040 I do not do gophers, but I have a company that does. 167 00:05:56,040 --> 00:06:00,640 Ha, you got a guy for that. 168 00:06:00,640 --> 00:06:05,120 See, now you're speaking Liz's language because she's got a guy for everything. 169 00:06:05,120 --> 00:06:06,120 Need a balloon bender? 170 00:06:06,120 --> 00:06:07,120 I got a guy for that. 171 00:06:07,120 --> 00:06:08,120 Bouncy house? 172 00:06:08,120 --> 00:06:09,120 Oh, bouncy house? 173 00:06:09,120 --> 00:06:10,120 She's got a guy. 174 00:06:10,120 --> 00:06:12,160 Reptiles were on us. 175 00:06:12,160 --> 00:06:13,160 That's a sensitive subject. 176 00:06:13,160 --> 00:06:16,560 Reptiles were looking for a new one. 177 00:06:16,560 --> 00:06:18,480 Recently got a quote. 178 00:06:18,480 --> 00:06:23,600 It was $450 more than my normal reptile guy. 179 00:06:23,600 --> 00:06:26,840 I'm like, I don't think I like the kids that much. 180 00:06:26,840 --> 00:06:30,080 I think you should give the current reptile guy another chance. 181 00:06:30,080 --> 00:06:31,080 Not that guy. 182 00:06:31,080 --> 00:06:32,080 The company. 183 00:06:32,080 --> 00:06:33,080 The company. 184 00:06:33,080 --> 00:06:34,080 Yes. 185 00:06:34,080 --> 00:06:35,960 I think maybe not that guy. 186 00:06:35,960 --> 00:06:37,040 You might know a reptile guy. 187 00:06:37,040 --> 00:06:40,480 Wait, do they use reptiles that are confiscated from places? 188 00:06:40,480 --> 00:06:41,480 No. 189 00:06:41,480 --> 00:06:42,480 Get it? 190 00:06:42,480 --> 00:06:43,480 Confiscated from hotels? 191 00:06:43,480 --> 00:06:44,480 Yes. 192 00:06:44,480 --> 00:06:45,480 It's from that one room. 193 00:06:45,480 --> 00:06:46,480 Yeah. 194 00:06:46,480 --> 00:06:50,560 Yeah, this lizard was found in a random hotel room and now it's- 195 00:06:50,560 --> 00:06:51,560 What about snakes? 196 00:06:51,560 --> 00:06:52,560 I have a guy. 197 00:06:52,560 --> 00:06:53,560 They have no legs. 198 00:06:53,560 --> 00:06:54,560 You got a guy for that. 199 00:06:54,560 --> 00:06:55,560 You got a guy. 200 00:06:55,560 --> 00:06:56,560 I do have a guy. 201 00:06:56,560 --> 00:06:57,840 Under two pounds with legs. 202 00:06:57,840 --> 00:06:59,480 With legs because I don't do snakes. 203 00:06:59,480 --> 00:07:00,480 Okay. 204 00:07:00,480 --> 00:07:01,480 Fair enough. 205 00:07:01,480 --> 00:07:02,480 Is that by choice or is that just the trade? 206 00:07:02,480 --> 00:07:03,480 No, that is by choice. 207 00:07:03,480 --> 00:07:04,480 Oh. 208 00:07:04,480 --> 00:07:07,400 Are there other risk control companies that handle snakes? 209 00:07:07,400 --> 00:07:10,400 Yeah, my husband will do it, but I don't know. 210 00:07:10,400 --> 00:07:14,960 Oh, I usually see snakes in our beachfront properties and stuff. 211 00:07:14,960 --> 00:07:21,120 I see them a lot and I literally will just pass them by and just call it biological control 212 00:07:21,120 --> 00:07:23,160 for rodents and stuff and just keep on going. 213 00:07:23,160 --> 00:07:24,160 Oh, yeah. 214 00:07:24,160 --> 00:07:25,160 Yeah. 215 00:07:25,160 --> 00:07:26,160 Love that. 216 00:07:26,160 --> 00:07:27,160 I'm a little alone. 217 00:07:27,160 --> 00:07:28,160 You got to draw the line somewhere. 218 00:07:28,160 --> 00:07:29,160 Squirrels and snakes, apparently is a line. 219 00:07:29,160 --> 00:07:32,920 Mine would be better bugs, but power to you. 220 00:07:32,920 --> 00:07:37,880 I had a complaint about one in a room and this was when I was a housekeeping manager. 221 00:07:37,880 --> 00:07:43,000 We are supposed to peek night to day always with gloves and going in and go like that 222 00:07:43,000 --> 00:07:44,000 and be like, yep. 223 00:07:44,000 --> 00:07:46,520 What, to see if a room was positive? 224 00:07:46,520 --> 00:07:50,200 I would have a housekeeper be like, oh, hey, can you come look at this? 225 00:07:50,200 --> 00:07:51,200 I think this is blood. 226 00:07:51,200 --> 00:07:54,200 I think I see something and I would be like, oh, that's blood. 227 00:07:54,200 --> 00:07:55,200 Blood's like blood. 228 00:07:55,200 --> 00:07:56,200 Call the engineer. 229 00:07:56,200 --> 00:07:57,200 Gotcha. 230 00:07:57,200 --> 00:07:58,200 Yeah. 231 00:07:58,200 --> 00:08:00,120 Then is it the engineer's problem? 232 00:08:00,120 --> 00:08:01,920 You put the room out of order? 233 00:08:01,920 --> 00:08:08,040 The chief or the supervisor will normally go get their eyes on it and then if they think 234 00:08:08,040 --> 00:08:11,520 it's legit or even if they don't, they usually still call the pest control company. 235 00:08:11,520 --> 00:08:12,520 Yeah. 236 00:08:12,520 --> 00:08:14,640 My favorite SOP is to lock the room out. 237 00:08:14,640 --> 00:08:15,640 Yeah. 238 00:08:15,640 --> 00:08:16,640 Don't let anybody in. 239 00:08:16,640 --> 00:08:18,440 If you get the complaint, don't even go in and check. 240 00:08:18,440 --> 00:08:19,440 Just call me. 241 00:08:19,440 --> 00:08:24,920 I'll come lock the room because then if you have a guest who wants to take it into litigation, 242 00:08:24,920 --> 00:08:29,440 if you've entered the room prior to me and I'm checked it out and said, there's no linens 243 00:08:29,440 --> 00:08:31,840 in the room, you're opening yourself up. 244 00:08:31,840 --> 00:08:34,240 That's crazy, but who would take the linens? 245 00:08:34,240 --> 00:08:35,240 Crazy people. 246 00:08:35,240 --> 00:08:36,440 I've seen some crazy stuff. 247 00:08:36,440 --> 00:08:39,440 What have you seen? 248 00:08:39,440 --> 00:08:45,520 Well, I have seen a video of a gentleman who was staying at a hotel and the room had the 249 00:08:45,520 --> 00:08:49,760 problem, had some bed bugs in it and he was combing them out of his hair. 250 00:08:49,760 --> 00:08:51,560 Oh my God. 251 00:08:51,560 --> 00:08:52,560 Forking gross. 252 00:08:52,560 --> 00:08:53,560 Yeah. 253 00:08:53,560 --> 00:08:54,920 How did it get that bad? 254 00:08:54,920 --> 00:08:55,920 How long was the guest stay? 255 00:08:55,920 --> 00:08:56,920 Do we know? 256 00:08:56,920 --> 00:08:57,920 Yes. 257 00:08:57,920 --> 00:08:58,920 He was only there overnight. 258 00:08:58,920 --> 00:09:00,200 How is it that bad? 259 00:09:00,200 --> 00:09:01,560 Really bad infestation. 260 00:09:01,560 --> 00:09:02,560 Disgruntled employees. 261 00:09:02,560 --> 00:09:03,560 Wow. 262 00:09:03,560 --> 00:09:04,560 Again, so hotel? 263 00:09:04,560 --> 00:09:05,560 Yes. 264 00:09:05,560 --> 00:09:08,240 What happened was this is a hotel that we were at a lot. 265 00:09:08,240 --> 00:09:13,280 The housekeeping staff, if they were to go to their supervisor and tell them, hey, we 266 00:09:13,280 --> 00:09:17,220 see this problem, we're seeing bed bugs in this room, they got in trouble. 267 00:09:17,220 --> 00:09:18,220 They were yelled at. 268 00:09:18,220 --> 00:09:19,220 What? 269 00:09:19,220 --> 00:09:20,520 I don't know why. 270 00:09:20,520 --> 00:09:24,680 They were just so unhappy that they would see the problem and just ignore it. 271 00:09:24,680 --> 00:09:25,680 Wow. 272 00:09:25,680 --> 00:09:28,360 By the time it was caught, it was always bad. 273 00:09:28,360 --> 00:09:34,000 Doesn't that bring more danger to the employees constantly going in and cleaning those rooms 274 00:09:34,000 --> 00:09:36,480 and bringing that up to their homes? 275 00:09:36,480 --> 00:09:37,480 Absolutely. 276 00:09:37,480 --> 00:09:38,480 There's a possibility. 277 00:09:38,480 --> 00:09:39,480 There's a possibility. 278 00:09:39,480 --> 00:09:42,840 Well, I've been doing this for 10 years and I have never brought one home. 279 00:09:42,840 --> 00:09:45,880 I've had one crawl out of my pocket, but I've never brought one home. 280 00:09:45,880 --> 00:09:46,880 Oh God. 281 00:09:46,880 --> 00:09:47,880 Hell no. 282 00:09:47,880 --> 00:09:49,360 I guess you assume the risk. 283 00:09:49,360 --> 00:09:52,880 You're in the business and you do take protective stuff. 284 00:09:52,880 --> 00:09:53,880 Okay. 285 00:09:53,880 --> 00:09:54,880 You aren't? 286 00:09:54,880 --> 00:09:58,800 You just go in there with your jeans and your sneakers and you're like, let's go boys. 287 00:09:58,800 --> 00:09:59,800 Yes. 288 00:09:59,800 --> 00:10:00,800 Oh my Lord. 289 00:10:00,800 --> 00:10:05,960 I guess you assume the risk and when you come home, say you treated bed bugs that day, you 290 00:10:05,960 --> 00:10:08,880 might take extra precautions when you get to your home. 291 00:10:08,880 --> 00:10:10,680 I do if I know the room was- 292 00:10:10,680 --> 00:10:11,680 Positive. 293 00:10:11,680 --> 00:10:12,680 Positive and bad. 294 00:10:12,680 --> 00:10:13,680 If it wasn't- 295 00:10:13,680 --> 00:10:16,200 Like barely, it's a start of infestation. 296 00:10:16,200 --> 00:10:18,000 We still need to treat it. 297 00:10:18,000 --> 00:10:19,000 Yeah. 298 00:10:19,000 --> 00:10:21,240 Because if there's one, there's probably more. 299 00:10:21,240 --> 00:10:25,840 And most main brand hotels, their SOP is one you have to treat. 300 00:10:25,840 --> 00:10:26,840 Oh yes. 301 00:10:26,840 --> 00:10:28,320 No, we're just going to kill the one. 302 00:10:28,320 --> 00:10:29,320 Sell the room. 303 00:10:29,320 --> 00:10:30,320 I've seen that happen before. 304 00:10:30,320 --> 00:10:31,320 Ew. 305 00:10:31,320 --> 00:10:33,160 That's why I fired my old pest control company. 306 00:10:33,160 --> 00:10:34,160 They left it? 307 00:10:34,160 --> 00:10:37,160 No, just half assed procedures for clearing the room. 308 00:10:37,160 --> 00:10:39,960 Looping back to the whole thing about being in the lobby and being like, hey, I'm here 309 00:10:39,960 --> 00:10:42,360 for the bed bugs. 310 00:10:42,360 --> 00:10:44,080 My pest control guy did that. 311 00:10:44,080 --> 00:10:47,920 We were standing outside the lobby in the courtyard area and he was like, all right, 312 00:10:47,920 --> 00:10:52,480 so which room was it that had the bed bugs and you can hear his voice echo off the building. 313 00:10:52,480 --> 00:10:55,640 Smack that SOP right there. 314 00:10:55,640 --> 00:10:56,640 Yeah. 315 00:10:56,640 --> 00:11:01,600 And then when they did treat the room, they did a literally half assed job of moving things 316 00:11:01,600 --> 00:11:02,600 around. 317 00:11:02,600 --> 00:11:06,240 They sprayed a little bit of poison and they put down some powder as a repellent. 318 00:11:06,240 --> 00:11:09,800 And that was the extent of their treatment of the rooms. 319 00:11:09,800 --> 00:11:12,140 Now what is standard? 320 00:11:12,140 --> 00:11:15,120 So every company will have its own protocols. 321 00:11:15,120 --> 00:11:20,480 For the one that we work for, the protocol is you quarantine the room and then when you 322 00:11:20,480 --> 00:11:23,080 do treat the rooms, you treat it in a diamond pattern. 323 00:11:23,080 --> 00:11:28,320 So it's the affected room in the middle, one up, one down, and then room side to side. 324 00:11:28,320 --> 00:11:35,480 Now I have had one experience where we had a pretty bad room and we did the pattern, 325 00:11:35,480 --> 00:11:36,480 but it was- 326 00:11:36,480 --> 00:11:37,480 Twice? 327 00:11:37,480 --> 00:11:39,840 Well, no, it was kind of an abbreviated diamond because it was on the end of the hallway. 328 00:11:39,840 --> 00:11:42,240 So there was no room to one side. 329 00:11:42,240 --> 00:11:47,240 But then we ended up doing the rooms diagonally and they were actually positive. 330 00:11:47,240 --> 00:11:48,440 And it was kind of a fluke. 331 00:11:48,440 --> 00:11:51,200 It was just one of those gut feelings where it's like- 332 00:11:51,200 --> 00:11:52,200 Let's just check. 333 00:11:52,200 --> 00:11:53,200 Yeah. 334 00:11:53,200 --> 00:11:56,640 And if we hadn't checked, we would have had an even bigger problem because the number of 335 00:11:56,640 --> 00:12:00,440 pests that they found in that diagonal room was substantial. 336 00:12:00,440 --> 00:12:01,760 We were on our way to infestation. 337 00:12:01,760 --> 00:12:03,240 Like a huge infestation. 338 00:12:03,240 --> 00:12:04,240 Yeah. 339 00:12:04,240 --> 00:12:08,000 What's the most amount of rooms you've seen in a hotel infested? 340 00:12:08,000 --> 00:12:12,560 I did one hotel where I had six rooms going at one time. 341 00:12:12,560 --> 00:12:13,560 Eek. 342 00:12:13,560 --> 00:12:14,560 Yeah. 343 00:12:14,560 --> 00:12:15,560 That sucked. 344 00:12:15,560 --> 00:12:16,960 And that's just the ones you checked and were positive? 345 00:12:16,960 --> 00:12:17,960 Yes. 346 00:12:17,960 --> 00:12:18,960 Like unrelated. 347 00:12:18,960 --> 00:12:19,960 It wasn't the diamond. 348 00:12:19,960 --> 00:12:21,480 It was like one here, one there, one there. 349 00:12:21,480 --> 00:12:22,480 One here, one there. 350 00:12:22,480 --> 00:12:23,480 Yikes. 351 00:12:23,480 --> 00:12:24,480 Yeah. 352 00:12:24,480 --> 00:12:25,480 Not a diamond pattern. 353 00:12:25,480 --> 00:12:29,640 Normally what we say is when we check the surrounding rooms, nine out of 10 times, we're 354 00:12:29,640 --> 00:12:33,040 not going to find anything actually higher than that, but can happen. 355 00:12:33,040 --> 00:12:35,440 I have a question for you. 356 00:12:35,440 --> 00:12:40,840 When it comes to bed bugs, I've seen bed bug dogs, like where they'll bring dogs in to 357 00:12:40,840 --> 00:12:41,840 check rooms. 358 00:12:41,840 --> 00:12:42,840 I've heard of that. 359 00:12:42,840 --> 00:12:43,840 Is this science? 360 00:12:43,840 --> 00:12:44,920 Is this witchcraft? 361 00:12:44,920 --> 00:12:46,720 Is this somewhere in between? 362 00:12:46,720 --> 00:12:47,720 Somewhere in between. 363 00:12:47,720 --> 00:12:48,720 Okay. 364 00:12:48,720 --> 00:12:53,960 So if a reputable company, which I do know of one, they train on live bugs, not dead 365 00:12:53,960 --> 00:12:54,960 bugs. 366 00:12:54,960 --> 00:12:55,960 Okay. 367 00:12:55,960 --> 00:12:59,920 And the problem with doing the dog is you can go and do the dog. 368 00:12:59,920 --> 00:13:00,920 It's great. 369 00:13:00,920 --> 00:13:01,920 I don't have to tear your room up. 370 00:13:01,920 --> 00:13:03,480 They might find something. 371 00:13:03,480 --> 00:13:04,480 It's cool. 372 00:13:04,480 --> 00:13:07,720 I get it as a change in behavior, which means I'm going to have to charge you to check that 373 00:13:07,720 --> 00:13:09,000 room anyways. 374 00:13:09,000 --> 00:13:15,000 And the moment you rent that room, that certificate that you got is now void. 375 00:13:15,000 --> 00:13:20,840 And most companies for the dog, they start at like $300 a room and then go from there. 376 00:13:20,840 --> 00:13:21,840 What's standard pricing? 377 00:13:21,840 --> 00:13:22,840 Good question. 378 00:13:22,840 --> 00:13:25,080 I don't know what the dog standard pricing is. 379 00:13:25,080 --> 00:13:27,040 What's the normal pricing just to check a room? 380 00:13:27,040 --> 00:13:28,040 It all depends on the company. 381 00:13:28,040 --> 00:13:29,040 Yeah. 382 00:13:29,040 --> 00:13:30,040 It just depends on the company. 383 00:13:30,040 --> 00:13:34,000 It can be anywhere from $70 to 150. 384 00:13:34,000 --> 00:13:38,680 The reason I ask is that I've seen shows that they've brought in dogs as part of the shtick 385 00:13:38,680 --> 00:13:43,680 and how they can go through and they can check an entire hotel in a matter of hours by having 386 00:13:43,680 --> 00:13:45,120 these dogs run through the rooms. 387 00:13:45,120 --> 00:13:47,280 But if you're charging per room, holy moly. 388 00:13:47,280 --> 00:13:49,840 Well, yeah, that becomes a little expensive too. 389 00:13:49,840 --> 00:13:54,800 But I guess I just look at it as there's that speed and accuracy thing and the dog's not 390 00:13:54,800 --> 00:13:55,920 able to talk to you. 391 00:13:55,920 --> 00:14:01,000 It's just, to your point, it's a behavioral thing from the dog versus that logical standpoint 392 00:14:01,000 --> 00:14:04,560 of we know where they hide and we know what to look for sort of thing. 393 00:14:04,560 --> 00:14:05,560 Yeah. 394 00:14:05,560 --> 00:14:08,680 And the thing is, is like I said, like $300 for the one room and then it substantially 395 00:14:08,680 --> 00:14:10,600 goes down as you add rooms. 396 00:14:10,600 --> 00:14:14,200 But for them to come out, it's going to be a trip charge. 397 00:14:14,200 --> 00:14:19,840 And you have to be very diligent on what companies you use because there are people out there 398 00:14:19,840 --> 00:14:23,360 that are going to just get a dog from the pound and be like, this dog's trained. 399 00:14:23,360 --> 00:14:24,360 Yeah. 400 00:14:24,360 --> 00:14:25,360 Well, it's a beagle. 401 00:14:25,360 --> 00:14:26,360 So it's changed. 402 00:14:26,360 --> 00:14:28,560 But yeah, so you just got to be careful. 403 00:14:28,560 --> 00:14:32,560 You got to know what you're looking for and I know of one company I would use. 404 00:14:32,560 --> 00:14:33,560 Okay. 405 00:14:33,560 --> 00:14:37,760 But how cool would that be if a hotel had a bedbug dog on staff with the housekeeping 406 00:14:37,760 --> 00:14:42,400 team and like went down each floor, they should have that in Vegas where they had the problem. 407 00:14:42,400 --> 00:14:45,880 And go down each floor smelling them and then housekeeping goes in after the dog. 408 00:14:45,880 --> 00:14:49,760 Honestly, in Vegas, you've got hotels that have big enough room counts that that would 409 00:14:49,760 --> 00:14:50,760 probably be warranted. 410 00:14:50,760 --> 00:14:51,760 That'd be cool. 411 00:14:51,760 --> 00:14:52,760 Just a dog on payroll. 412 00:14:52,760 --> 00:14:53,760 Yeah. 413 00:14:53,760 --> 00:14:54,760 I could see that. 414 00:14:54,760 --> 00:14:55,760 That'd be so cool. 415 00:14:55,760 --> 00:14:57,760 Would it live in the hotel? 416 00:14:57,760 --> 00:15:01,800 No, my guess is it would be with the housekeeping manager and their dog. 417 00:15:01,800 --> 00:15:02,800 So that's my career path. 418 00:15:02,800 --> 00:15:06,120 I'm going to get a bedbug dog, go to work with my dog. 419 00:15:06,120 --> 00:15:07,120 In Vegas? 420 00:15:07,120 --> 00:15:08,120 Start training your dogs. 421 00:15:08,120 --> 00:15:09,120 Yeah. 422 00:15:09,120 --> 00:15:10,120 All right. 423 00:15:10,120 --> 00:15:11,120 I don't want to go to Vegas. 424 00:15:11,120 --> 00:15:14,120 It's about $10,000 to train a dog. 425 00:15:14,120 --> 00:15:16,520 Or you can just pick one up from the pound and be like, this one's trained. 426 00:15:16,520 --> 00:15:19,400 So I'll have a salary and they'll pay the dog a salary. 427 00:15:19,400 --> 00:15:20,400 My rate is only 200. 428 00:15:20,400 --> 00:15:25,160 The last time I looked to get it to train a dog correctly was around $10,000. 429 00:15:25,160 --> 00:15:28,720 Who trains dogs to sniff for bedbugs? 430 00:15:28,720 --> 00:15:29,720 Who are these people? 431 00:15:29,720 --> 00:15:33,760 The same people that train dogs to sniff for cocaine and seizures. 432 00:15:33,760 --> 00:15:35,720 I guess it's all, it is all training. 433 00:15:35,720 --> 00:15:36,720 It's all training. 434 00:15:36,720 --> 00:15:37,720 Yeah. 435 00:15:37,720 --> 00:15:38,720 But it's very expensive. 436 00:15:38,720 --> 00:15:40,720 Have you dealt with many licoraccia situations? 437 00:15:40,720 --> 00:15:41,720 Yes. 438 00:15:41,720 --> 00:15:42,720 I like to say pest names. 439 00:15:42,720 --> 00:15:43,720 Okay. 440 00:15:43,720 --> 00:15:44,720 What is that? 441 00:15:44,720 --> 00:15:45,720 I don't even know. 442 00:15:45,720 --> 00:15:46,720 Cockroach. 443 00:15:46,720 --> 00:15:47,720 Cockroaches. 444 00:15:47,720 --> 00:15:48,720 They're everywhere. 445 00:15:48,720 --> 00:15:49,720 They're everywhere. 446 00:15:49,720 --> 00:15:52,520 My hotel needs a new pest control company because I'm finding those all the damn time. 447 00:15:52,520 --> 00:15:53,520 Still? 448 00:15:53,520 --> 00:15:54,520 Yeah. 449 00:15:54,520 --> 00:15:55,520 Which kind? 450 00:15:55,520 --> 00:15:56,520 I don't know. 451 00:15:56,520 --> 00:15:57,520 I don't get close enough. 452 00:15:57,520 --> 00:15:58,520 Are they little or big? 453 00:15:58,520 --> 00:15:59,520 It matters. 454 00:15:59,520 --> 00:16:00,520 Little or big? 455 00:16:00,520 --> 00:16:01,520 They're little. 456 00:16:01,520 --> 00:16:02,520 So those are the worst ones. 457 00:16:02,520 --> 00:16:03,520 Those are the worst ones. 458 00:16:03,520 --> 00:16:04,520 Yes. 459 00:16:04,520 --> 00:16:05,520 The big ones are the ones that just come in from outside, right? 460 00:16:05,520 --> 00:16:06,520 They come in from outside. 461 00:16:06,520 --> 00:16:08,320 They come in from busted piping, cracked lines. 462 00:16:08,320 --> 00:16:10,160 Little ones live there and they have their colony. 463 00:16:10,160 --> 00:16:11,160 Yes. 464 00:16:11,160 --> 00:16:12,160 That was right. 465 00:16:12,160 --> 00:16:14,200 If you see the big ones, they're going to be dead in like 12 hours. 466 00:16:14,200 --> 00:16:15,200 Don't you know? 467 00:16:15,200 --> 00:16:16,200 You don't need to panic. 468 00:16:16,200 --> 00:16:20,200 They come out of wherever they live and once they dry out, they die. 469 00:16:20,200 --> 00:16:21,200 Yeah. 470 00:16:21,200 --> 00:16:22,200 You're good. 471 00:16:22,200 --> 00:16:24,680 I've been watching Hebe Jeebies throughout this conversation. 472 00:16:24,680 --> 00:16:25,680 Sweet. 473 00:16:25,680 --> 00:16:26,680 Let's keep it going. 474 00:16:26,680 --> 00:16:33,040 So when it comes to hotels and pests and infestations and whatnot, what is the hardest thing to 475 00:16:33,040 --> 00:16:34,040 get rid of? 476 00:16:34,040 --> 00:16:36,640 Like roaches, bed bugs, ants? 477 00:16:36,640 --> 00:16:37,640 What would be- 478 00:16:37,640 --> 00:16:38,640 The hardest thing to treat. 479 00:16:38,640 --> 00:16:39,640 Yeah. 480 00:16:39,640 --> 00:16:42,720 What would be like your Achilles heel for a pest problem? 481 00:16:42,720 --> 00:16:48,760 Honestly for us, my Achilles heel is the large American cockroaches, the water bugs, because 482 00:16:48,760 --> 00:16:51,120 they live in our sewer systems. 483 00:16:51,120 --> 00:16:58,040 I can't do anything about that and especially in like resort areas, I can't treat the city 484 00:16:58,040 --> 00:17:00,560 sewer lines, the county sewer lines. 485 00:17:00,560 --> 00:17:06,400 So for me, that's the nightmare because you want me to come out and fix it and I say, 486 00:17:06,400 --> 00:17:07,400 I can't. 487 00:17:07,400 --> 00:17:08,400 Right. 488 00:17:08,400 --> 00:17:14,400 I just dealt with that actually at a hotel where they had a coffee shop that had a busted 489 00:17:14,400 --> 00:17:19,400 sewer line and this was rented from the hotel. 490 00:17:19,400 --> 00:17:25,400 So they had a busted sewer line, their company came in and fixed it, only it created more 491 00:17:25,400 --> 00:17:26,400 cracks. 492 00:17:26,400 --> 00:17:33,520 So in the hotel that I service, their dining room was being overrun by big water bugs. 493 00:17:33,520 --> 00:17:34,640 That was a nightmare. 494 00:17:34,640 --> 00:17:35,640 It took me months. 495 00:17:35,640 --> 00:17:36,640 Months? 496 00:17:36,640 --> 00:17:39,680 Because we had to figure out where they were coming from. 497 00:17:39,680 --> 00:17:42,820 And I finally narrowed it down and I said, somewhere here. 498 00:17:42,820 --> 00:17:46,960 And I just pointed to like the middle of the wall and I'm like, here's your problem. 499 00:17:46,960 --> 00:17:47,960 It's over here. 500 00:17:47,960 --> 00:17:48,960 I don't know how you're going to fix it. 501 00:17:48,960 --> 00:17:54,160 And they actually did have to have a plumber come up and they found a 20 foot crack pipe. 502 00:17:54,160 --> 00:17:55,160 Wow. 503 00:17:55,160 --> 00:17:56,280 But I'm on the phone. 504 00:17:56,280 --> 00:17:59,360 I'm getting blown up by the food and beverage guy. 505 00:17:59,360 --> 00:18:00,360 Yeah. 506 00:18:00,360 --> 00:18:01,640 The food and beverage guy is calling me. 507 00:18:01,640 --> 00:18:03,040 General manager's calling me. 508 00:18:03,040 --> 00:18:04,200 Property ops guy is calling me. 509 00:18:04,200 --> 00:18:05,200 You're like, I have treated. 510 00:18:05,200 --> 00:18:07,360 I am doing the best I can. 511 00:18:07,360 --> 00:18:08,360 We have to find the source. 512 00:18:08,360 --> 00:18:09,360 All right. 513 00:18:09,360 --> 00:18:11,840 So this is a good lead in question to one of my questions then. 514 00:18:11,840 --> 00:18:17,360 And that is that from a hotel operator standpoint, if my pest control company is not able to 515 00:18:17,360 --> 00:18:20,280 quote unquote, fix it, what should I be looking for? 516 00:18:20,280 --> 00:18:22,720 A lot of it comes down to communication. 517 00:18:22,720 --> 00:18:29,320 So if your pest control technician cannot tell you why he can't fix the problem, then 518 00:18:29,320 --> 00:18:31,840 you kind of have to go like, well, what's going on? 519 00:18:31,840 --> 00:18:36,560 If it's anything related and they're not solving the problem and it's getting worse, then you 520 00:18:36,560 --> 00:18:38,440 know that they're just pouring water. 521 00:18:38,440 --> 00:18:41,640 So I have a specific example for that question. 522 00:18:41,640 --> 00:18:46,560 I worked at this property for over a year and they had a La Cucaracha problem, but it 523 00:18:46,560 --> 00:18:49,720 was only in a very specific wing of a specific floor. 524 00:18:49,720 --> 00:18:53,920 It was ground level and it was about four rooms, but there's two rooms that were the 525 00:18:53,920 --> 00:18:57,040 worst and they could not ever figure out what was wrong. 526 00:18:57,040 --> 00:18:58,560 They brought in all kinds of pest companies. 527 00:18:58,560 --> 00:19:02,520 They even at one point like put like a camera or something inside the walls and they could 528 00:19:02,520 --> 00:19:05,920 just tell it was infested, but they could never figure out where it was coming from. 529 00:19:05,920 --> 00:19:07,500 And the problem was never solved. 530 00:19:07,500 --> 00:19:09,200 So we just wouldn't sell those rooms. 531 00:19:09,200 --> 00:19:13,400 So is it just the companies that we had hired stunk or? 532 00:19:13,400 --> 00:19:15,480 Well, something like that. 533 00:19:15,480 --> 00:19:18,560 That's when you have to work as a team. 534 00:19:18,560 --> 00:19:23,520 Our approach is word extension of you guys or word extension of maintenance, engineering, 535 00:19:23,520 --> 00:19:27,200 whatever, whoever's in charge, we're an extension of that. 536 00:19:27,200 --> 00:19:31,080 So we're going to go in and we're going to try to figure out what's going on. 537 00:19:31,080 --> 00:19:35,720 I've had that happen at a hotel where again, it was the large ones, but they were in a 538 00:19:35,720 --> 00:19:36,720 meeting room. 539 00:19:36,720 --> 00:19:38,160 Why were they in a meeting room? 540 00:19:38,160 --> 00:19:42,720 We actually were able to determine that there was a pipe that had been not capped off when 541 00:19:42,720 --> 00:19:43,720 it was abandoned. 542 00:19:43,720 --> 00:19:46,360 We actually got dried piping, so it's just things like. 543 00:19:46,360 --> 00:19:48,720 Sounds like a perfect room for a cockroach. 544 00:19:48,720 --> 00:19:49,720 It is. 545 00:19:49,720 --> 00:19:52,520 So you just have to kind of work with the pest control. 546 00:19:52,520 --> 00:19:56,280 If they're not willing to work with you, then that's a red flag. 547 00:19:56,280 --> 00:19:59,920 I told them just to blow up those rooms and they'd eventually figure it out. 548 00:19:59,920 --> 00:20:03,240 Well I find myself with like various different vendors. 549 00:20:03,240 --> 00:20:07,520 Like we all know I've got some boat problems. 550 00:20:07,520 --> 00:20:08,520 And you cannot lie. 551 00:20:08,520 --> 00:20:09,520 I cannot. 552 00:20:09,520 --> 00:20:13,680 Well, I seriously cannot lie about the boat problems, but I find myself down on the top 553 00:20:13,680 --> 00:20:18,760 of the dock with these boat technicians being like, okay, what are you looking for? 554 00:20:18,760 --> 00:20:19,760 What are you testing? 555 00:20:19,760 --> 00:20:20,760 What's good? 556 00:20:20,760 --> 00:20:21,760 What's bad? 557 00:20:21,760 --> 00:20:25,000 So like I am in turn learning some of their expertise. 558 00:20:25,000 --> 00:20:28,480 So next time I call them, be like, okay, I looked at this. 559 00:20:28,480 --> 00:20:33,600 I know what this is, but I think you need to come out or we can troubleshoot like on 560 00:20:33,600 --> 00:20:36,880 the obviously we can't troubleshoot with pest control company. 561 00:20:36,880 --> 00:20:44,400 But looking at a boat's electricity, I can sometimes figure out the problem before they're 562 00:20:44,400 --> 00:20:47,760 even on site and charging me for a service call. 563 00:20:47,760 --> 00:20:52,440 So I think all of us managers wear jack of all trades in our jobs, but we also need to 564 00:20:52,440 --> 00:20:53,900 take the time and the effort. 565 00:20:53,900 --> 00:20:57,660 If you have vendors coming to your property doing work for you, you got to understand 566 00:20:57,660 --> 00:20:58,660 your problem. 567 00:20:58,660 --> 00:20:59,660 Listen to them. 568 00:20:59,660 --> 00:21:01,080 To communicate with your questions. 569 00:21:01,080 --> 00:21:02,080 Yeah. 570 00:21:02,080 --> 00:21:06,660 And if you're like, I am not afraid to drag you by the ear and be like, this is your problem 571 00:21:06,660 --> 00:21:07,660 here. 572 00:21:07,660 --> 00:21:08,660 I'll drag you down there. 573 00:21:08,660 --> 00:21:09,660 I'll show you. 574 00:21:09,660 --> 00:21:11,560 I'll tell you what I'm going to do. 575 00:21:11,560 --> 00:21:16,400 But if you've got someone who doesn't want to do that, I just go back to the red flag. 576 00:21:16,400 --> 00:21:17,400 Yeah. 577 00:21:17,400 --> 00:21:18,400 Okay. 578 00:21:18,400 --> 00:21:21,960 Like for me, I think this is one of those hotel, your pieces of insight, if you will, 579 00:21:21,960 --> 00:21:27,100 for me early in my career, I made it a point to learn how to speak my vendors language 580 00:21:27,100 --> 00:21:32,680 because if I've got a problem, whether it's pests or electricity or plumbing or what have 581 00:21:32,680 --> 00:21:38,280 you, if I can clearly explain it to you in the language that you normally deal with, 582 00:21:38,280 --> 00:21:42,280 you're more likely to fix my problem than if I'm trying to explain it in hotel, your 583 00:21:42,280 --> 00:21:43,280 speak. 584 00:21:43,280 --> 00:21:44,280 So if I say, Oh my God, there's creepy crawlies. 585 00:21:44,280 --> 00:21:45,280 Get them. 586 00:21:45,280 --> 00:21:46,280 I'm going to ask you what kind. 587 00:21:46,280 --> 00:21:47,280 How many legs? 588 00:21:47,280 --> 00:21:52,400 Like the worst thing you can tell your pest company is I've got bugs. 589 00:21:52,400 --> 00:21:53,400 Okay, great. 590 00:21:53,400 --> 00:21:54,400 You're calling me. 591 00:21:54,400 --> 00:21:55,960 I'm hoping you have bugs. 592 00:21:55,960 --> 00:21:56,960 Awesome. 593 00:21:56,960 --> 00:21:57,960 What type of bug? 594 00:21:57,960 --> 00:22:01,280 Because I'm going to treat ants differently than I'm going to treat cockroaches. 595 00:22:01,280 --> 00:22:02,840 And I'm going to treat bed bugs. 596 00:22:02,840 --> 00:22:04,680 Just be honest with your pest control company. 597 00:22:04,680 --> 00:22:05,680 Yeah. 598 00:22:05,680 --> 00:22:08,080 Just when you call them, tell them why you're calling. 599 00:22:08,080 --> 00:22:12,760 Don't use code 12 unless they know what a code 12 is. 600 00:22:12,760 --> 00:22:13,760 You have a previous relationship. 601 00:22:13,760 --> 00:22:16,840 You've got a previous relationship, but don't tell them, call me and tell me you have lady 602 00:22:16,840 --> 00:22:17,840 bugs in a room. 603 00:22:17,840 --> 00:22:20,800 I don't care that you have lady bugs in a room. 604 00:22:20,800 --> 00:22:22,840 That means someone left a door open and a lady bug flew in. 605 00:22:22,840 --> 00:22:23,840 Right? 606 00:22:23,840 --> 00:22:24,840 That's hilarious. 607 00:22:24,840 --> 00:22:26,280 You've never seen a lady bug infestation. 608 00:22:26,280 --> 00:22:29,760 I have, but outside, not inside. 609 00:22:29,760 --> 00:22:33,360 Or I've had hotels call me and say we have blueberries. 610 00:22:33,360 --> 00:22:37,040 That's great if raspberries kill. 611 00:22:37,040 --> 00:22:39,040 Those are our rewards levels. 612 00:22:39,040 --> 00:22:40,040 Yes. 613 00:22:40,040 --> 00:22:41,200 Level blueberry. 614 00:22:41,200 --> 00:22:42,200 I'm like, great. 615 00:22:42,200 --> 00:22:44,240 So IRD left food in there. 616 00:22:44,240 --> 00:22:45,240 I don't know what to tell you. 617 00:22:45,240 --> 00:22:46,240 Right. 618 00:22:46,240 --> 00:22:47,900 Do photos help you? 619 00:22:47,900 --> 00:22:49,400 Photos of insects help me. 620 00:22:49,400 --> 00:22:50,400 Yes. 621 00:22:50,400 --> 00:22:51,880 I am not a doctor, so do not send me pictures. 622 00:22:51,880 --> 00:22:52,880 I mean, you can. 623 00:22:52,880 --> 00:22:55,080 I'm sure they said you have blooms or bites. 624 00:22:55,080 --> 00:22:57,160 Everybody sends me blooms, like bites and stuff like that. 625 00:22:57,160 --> 00:22:58,160 No, no, no. 626 00:22:58,160 --> 00:22:59,160 That's cool. 627 00:22:59,160 --> 00:23:01,280 If I send you a picture of a bug, I can tell you what it is. 628 00:23:01,280 --> 00:23:05,480 But if you send me pictures of bites, I'm going to look at it and I kind of know what 629 00:23:05,480 --> 00:23:06,720 I'm looking at. 630 00:23:06,720 --> 00:23:07,720 I'm not a doctor. 631 00:23:07,720 --> 00:23:09,680 That sucks, but what did the bug look like? 632 00:23:09,680 --> 00:23:10,680 Yeah. 633 00:23:10,680 --> 00:23:12,320 No, I have photos of actual bugs. 634 00:23:12,320 --> 00:23:13,320 Okay. 635 00:23:13,320 --> 00:23:17,360 Have you seen, and I'm already having heme debes before I ask the question, have you 636 00:23:17,360 --> 00:23:20,800 seen spider infestations? 637 00:23:20,800 --> 00:23:21,800 Not in rooms. 638 00:23:21,800 --> 00:23:22,800 Oh, thank God. 639 00:23:22,800 --> 00:23:23,800 I can sleep at night now. 640 00:23:23,800 --> 00:23:24,800 Not in rooms. 641 00:23:24,800 --> 00:23:29,120 And honestly, what I will tell people when there's a spider in the room, if I get a phone 642 00:23:29,120 --> 00:23:34,800 call for a spider, 99% of the time it is a guest set complaint and they complained not 643 00:23:34,800 --> 00:23:37,840 because they saw a spider, but because they saw spider webbing. 644 00:23:37,840 --> 00:23:40,360 And I'm going to say that's a housekeeping problem. 645 00:23:40,360 --> 00:23:41,840 Tell your housekeepers to clean. 646 00:23:41,840 --> 00:23:44,280 But also if they do clean well, tip your housekeepers. 647 00:23:44,280 --> 00:23:45,280 Yes. 648 00:23:45,280 --> 00:23:46,280 Absolutely. 649 00:23:46,280 --> 00:23:47,280 Tip your housekeepers. 650 00:23:47,280 --> 00:23:48,280 Oh yeah. 651 00:23:48,280 --> 00:23:49,280 Spiders are like my biggest fears. 652 00:23:49,280 --> 00:23:53,600 You've gotten photos of spider webs or people have said there's a spider web in this room. 653 00:23:53,600 --> 00:23:55,000 We've got to have a spider somewhere. 654 00:23:55,000 --> 00:23:56,000 Yeah. 655 00:23:56,000 --> 00:23:59,640 I service anywhere from one to five star hotels, so yes. 656 00:23:59,640 --> 00:24:00,640 Ah, yeah. 657 00:24:00,640 --> 00:24:01,640 Yeah. 658 00:24:01,640 --> 00:24:02,640 Makes sense. 659 00:24:02,640 --> 00:24:03,640 Ding, ding, ding. 660 00:24:03,640 --> 00:24:04,640 Those five star hotels are crazy. 661 00:24:04,640 --> 00:24:07,640 I think we know that from experience a little bit. 662 00:24:07,640 --> 00:24:08,640 We do. 663 00:24:08,640 --> 00:24:09,640 A little bit. 664 00:24:09,640 --> 00:24:10,640 Yep, yep, yep, yep. 665 00:24:10,640 --> 00:24:11,640 All right. 666 00:24:11,640 --> 00:24:12,640 So I have another question for you. 667 00:24:12,640 --> 00:24:13,640 Okay. 668 00:24:13,640 --> 00:24:16,720 And this one, I actually know the answer to this one, but I don't think Ms. B probably 669 00:24:16,720 --> 00:24:17,720 know this one. 670 00:24:17,720 --> 00:24:18,720 Ooh, I'm excited. 671 00:24:18,720 --> 00:24:19,720 I definitely don't. 672 00:24:19,720 --> 00:24:20,720 Yeah. 673 00:24:20,720 --> 00:24:21,720 Just presumption. 674 00:24:21,720 --> 00:24:22,720 Okay. 675 00:24:22,720 --> 00:24:27,800 So one of the hotels that I was at, it was highly family oriented, a lot of bunk beds, 676 00:24:27,800 --> 00:24:28,800 lots of kids. 677 00:24:28,800 --> 00:24:29,800 Bunk beds? 678 00:24:29,800 --> 00:24:30,800 Yeah. 679 00:24:30,800 --> 00:24:31,800 Yeah. 680 00:24:31,800 --> 00:24:32,800 I remember that property. 681 00:24:32,800 --> 00:24:33,800 More room for activities. 682 00:24:33,800 --> 00:24:36,360 Yes, and injuries and all sorts of other problems. 683 00:24:36,360 --> 00:24:40,520 But one of the things that we would see a lot because of the kids was head lice. 684 00:24:40,520 --> 00:24:41,520 Oh. 685 00:24:41,520 --> 00:24:42,520 That's disgusting. 686 00:24:42,520 --> 00:24:43,520 It is gross. 687 00:24:43,520 --> 00:24:45,520 But it's not a bug. 688 00:24:45,520 --> 00:24:46,520 Oh, what? 689 00:24:46,520 --> 00:24:51,040 And that's what I wanted to lead into is why it is that pest control will not treat head 690 00:24:51,040 --> 00:24:52,040 lice. 691 00:24:52,040 --> 00:24:53,040 It's a medical condition. 692 00:24:53,040 --> 00:24:54,040 It's choking. 693 00:24:54,040 --> 00:24:55,040 It's a medical condition. 694 00:24:55,040 --> 00:24:56,640 Do they linger or are they just on the head? 695 00:24:56,640 --> 00:24:58,000 No, it's a medical condition. 696 00:24:58,000 --> 00:24:59,000 Like it's an infection? 697 00:24:59,000 --> 00:25:01,560 Well, they don't live off of the body. 698 00:25:01,560 --> 00:25:03,280 24 hours, they're dead. 699 00:25:03,280 --> 00:25:04,280 They jump. 700 00:25:04,280 --> 00:25:05,280 No, it's not that they jump. 701 00:25:05,280 --> 00:25:06,280 They don't jump. 702 00:25:06,280 --> 00:25:07,280 They need a host. 703 00:25:07,280 --> 00:25:08,280 But they need a host body. 704 00:25:08,280 --> 00:25:13,960 So once head lice is off of a body and it's just like on the sheets in the bed, whatever, 705 00:25:13,960 --> 00:25:14,960 it'll die. 706 00:25:14,960 --> 00:25:15,960 24 hours, it's dead. 707 00:25:15,960 --> 00:25:16,960 You see, I didn't know that. 708 00:25:16,960 --> 00:25:21,120 And there were times where room attendants would call in a panic, and it's all in Spanish. 709 00:25:21,120 --> 00:25:23,960 So the word bioho is head lice. 710 00:25:23,960 --> 00:25:27,840 And you can't do anything to it rather than just, I mean, effectively quarantine the room 711 00:25:27,840 --> 00:25:28,840 for 24 hours. 712 00:25:28,840 --> 00:25:32,040 Just go in and clean it with the dead bugs. 713 00:25:32,040 --> 00:25:33,040 Oh, God. 714 00:25:33,040 --> 00:25:34,040 Dead medical conditions. 715 00:25:34,040 --> 00:25:38,280 Yeah, because they're parasites. 716 00:25:38,280 --> 00:25:39,500 So it's not a bug. 717 00:25:39,500 --> 00:25:41,360 It's actually a parasite. 718 00:25:41,360 --> 00:25:42,440 Wow. 719 00:25:42,440 --> 00:25:43,440 That is wild. 720 00:25:43,440 --> 00:25:44,440 I had no idea. 721 00:25:44,440 --> 00:25:45,880 See, that's why I wanted to share. 722 00:25:45,880 --> 00:25:46,880 I'm so glad. 723 00:25:46,880 --> 00:25:48,520 I feel so much smarter now. 724 00:25:48,520 --> 00:25:49,520 There you go. 725 00:25:49,520 --> 00:25:55,080 So you just have to quarantine the room or you have housekeeping go in gloves, bag everything 726 00:25:55,080 --> 00:25:57,120 up, keep it in a bag for 24 hours. 727 00:25:57,120 --> 00:25:58,120 Wow. 728 00:25:58,120 --> 00:25:59,680 And then just clean it as normal. 729 00:25:59,680 --> 00:26:00,680 Dang. 730 00:26:00,680 --> 00:26:01,680 That's wild. 731 00:26:01,680 --> 00:26:04,480 But would you get guest complaints? 732 00:26:04,480 --> 00:26:07,320 Hey, we my kid has lice now. 733 00:26:07,320 --> 00:26:08,320 What's in your hotel? 734 00:26:08,320 --> 00:26:11,000 Actually, what we would get is the opposite. 735 00:26:11,000 --> 00:26:14,920 We would get people checking out and being like, oh, yeah, just to let you know, our 736 00:26:14,920 --> 00:26:18,440 daughter has lice and there's there's a problem in the room. 737 00:26:18,440 --> 00:26:19,720 It reduces. 738 00:26:19,720 --> 00:26:20,720 Really? 739 00:26:20,720 --> 00:26:21,720 You're going to leave this on me. 740 00:26:21,720 --> 00:26:22,720 For you. 741 00:26:22,720 --> 00:26:25,840 After I've presented you the receipt for you to stay. 742 00:26:25,840 --> 00:26:26,840 Yeah. 743 00:26:26,840 --> 00:26:30,880 And clear that credit card authorization for incidentals and all that other good stuff. 744 00:26:30,880 --> 00:26:31,880 Exactly. 745 00:26:31,880 --> 00:26:32,880 That's so right. 746 00:26:32,880 --> 00:26:35,320 Yeah, I'll tell you when you can't charge me anymore. 747 00:26:35,320 --> 00:26:41,160 I went to a room once where there were safely to say dozens, not hundreds, but dozens of 748 00:26:41,160 --> 00:26:44,360 lice running around the pillow and the sheet and all that. 749 00:26:44,360 --> 00:26:45,640 And you can just see them? 750 00:26:45,640 --> 00:26:46,640 Yeah. 751 00:26:46,640 --> 00:26:47,640 Did you just run away? 752 00:26:47,640 --> 00:26:49,440 No, I'm not touching them. 753 00:26:49,440 --> 00:26:50,840 I'm just looking at them. 754 00:26:50,840 --> 00:26:53,080 It's not like they're going to jump at me from five feet away. 755 00:26:53,080 --> 00:26:54,080 We don't know that. 756 00:26:54,080 --> 00:26:55,080 They're head lice. 757 00:26:55,080 --> 00:26:56,080 It's a parasite. 758 00:26:56,080 --> 00:26:57,080 It's not a bug. 759 00:26:57,080 --> 00:26:58,080 Oh my God. 760 00:26:58,080 --> 00:26:59,080 Oh my God. 761 00:26:59,080 --> 00:27:01,160 You have to touch them to get them to come on to you. 762 00:27:01,160 --> 00:27:02,160 Do you treat fleas? 763 00:27:02,160 --> 00:27:03,160 Yes. 764 00:27:03,160 --> 00:27:04,160 Oh, that's great. 765 00:27:04,160 --> 00:27:07,040 Have you had a lot of bad flea problems? 766 00:27:07,040 --> 00:27:13,720 I'm actually getting more and more flea problems ever since COVID and vaccinations. 767 00:27:13,720 --> 00:27:16,240 So people are no longer vaccinating their dogs. 768 00:27:16,240 --> 00:27:20,560 So you know how people used to treat their dogs for fleas? 769 00:27:20,560 --> 00:27:22,800 There's people that are no longer treating for fleas. 770 00:27:22,800 --> 00:27:25,640 Yeah, because people think their dog will get COVID. 771 00:27:25,640 --> 00:27:26,640 So there's just- 772 00:27:26,640 --> 00:27:28,640 Ms. B, you have not heard this? 773 00:27:28,640 --> 00:27:29,640 Oh, let me just tell you. 774 00:27:29,640 --> 00:27:30,640 Yeah. 775 00:27:30,640 --> 00:27:33,480 Wait, so getting their flea shot or whatever will give them COVID? 776 00:27:33,480 --> 00:27:39,240 Well, they think, because there are some people out there that are anti-vax. 777 00:27:39,240 --> 00:27:46,240 And the COVID vaccine brought a lot to the media and people in turn stopped vaccinating 778 00:27:46,240 --> 00:27:47,240 their pets. 779 00:27:47,240 --> 00:27:48,240 That's insane. 780 00:27:48,240 --> 00:27:50,240 They're people's children too. 781 00:27:50,240 --> 00:27:51,240 Okay. 782 00:27:51,240 --> 00:27:53,240 So yeah, so there's a lot of pet owners. 783 00:27:53,240 --> 00:27:58,760 There are not a lot, but there's some that no longer treat their animals proactively 784 00:27:58,760 --> 00:27:59,760 for fleas. 785 00:27:59,760 --> 00:28:00,760 That's so sad. 786 00:28:00,760 --> 00:28:01,760 Or anything. 787 00:28:01,760 --> 00:28:02,760 I mean- 788 00:28:02,760 --> 00:28:03,760 Yeah, for anything. 789 00:28:03,760 --> 00:28:05,240 Especially with dogs, what about heartworm and stuff? 790 00:28:05,240 --> 00:28:06,240 Yes. 791 00:28:06,240 --> 00:28:07,240 Yeah. 792 00:28:07,240 --> 00:28:10,280 So the 793 00:28:10,280 --> 00:28:20,080 So the rationing behind some of it is that heart guard, for heartworm and fleas and stuff, 794 00:28:20,080 --> 00:28:23,240 it is an insecticide that they are putting on the dock team. 795 00:28:23,240 --> 00:28:24,240 Injecting. 796 00:28:24,240 --> 00:28:26,280 Yeah, to get rid of those. 797 00:28:26,280 --> 00:28:27,560 So people are freaking out. 798 00:28:27,560 --> 00:28:28,560 So now they're not doing it. 799 00:28:28,560 --> 00:28:31,240 Yeah, well, people were taking horse dewormer. 800 00:28:31,240 --> 00:28:32,240 There's that. 801 00:28:32,240 --> 00:28:33,240 And- 802 00:28:33,240 --> 00:28:34,240 Tide pods. 803 00:28:34,240 --> 00:28:35,240 Yeah. 804 00:28:35,240 --> 00:28:36,240 Well, yeah, that's true too. 805 00:28:36,240 --> 00:28:37,240 It's still locked up. 806 00:28:37,240 --> 00:28:38,240 Just kidding. 807 00:28:38,240 --> 00:28:40,240 Well, if we go to CVS or Walmart, yeah. 808 00:28:40,240 --> 00:28:41,720 Everything's locked up. 809 00:28:41,720 --> 00:28:42,840 That's true. 810 00:28:42,840 --> 00:28:45,840 So a lot of fleas because people aren't treating their pets. 811 00:28:45,840 --> 00:28:46,840 Yes. 812 00:28:46,840 --> 00:28:47,840 That's sad. 813 00:28:47,840 --> 00:28:53,120 So the dog owners who are getting charged a pet fee and maybe an extra cleaning fee are 814 00:28:53,120 --> 00:28:55,280 bringing in fleas to hotels. 815 00:28:55,280 --> 00:28:56,280 Yes. 816 00:28:56,280 --> 00:28:59,840 So, and a lot of times that pet fee doesn't cover my treatment. 817 00:28:59,840 --> 00:29:00,840 No, no, no, no. 818 00:29:00,840 --> 00:29:01,840 It's not going to cover it. 819 00:29:01,840 --> 00:29:02,840 You know- 820 00:29:02,840 --> 00:29:03,840 It does not. 821 00:29:03,840 --> 00:29:06,240 It does not, because at the same time the pet fee that's charged doesn't cover- 822 00:29:06,240 --> 00:29:07,240 Anything. 823 00:29:07,240 --> 00:29:09,120 Well, I mean, it covers something. 824 00:29:09,120 --> 00:29:11,000 Same thing with your incidental. 825 00:29:11,000 --> 00:29:12,000 What does it cover? 826 00:29:12,000 --> 00:29:13,600 We've spoken about this. 827 00:29:13,600 --> 00:29:14,600 Yeah. 828 00:29:14,600 --> 00:29:16,720 What do you mean you need to put $50 on my credit card? 829 00:29:16,720 --> 00:29:20,200 It's like, dude, 50 bucks will cover the coffee maker and a remote control in a room. 830 00:29:20,200 --> 00:29:24,920 All I know is just make sure that they give the right key to the right room. 831 00:29:24,920 --> 00:29:28,280 Because I just recently had that where I had a front desk person. 832 00:29:28,280 --> 00:29:33,240 I give a key to a room and it was supposed to be 521. 833 00:29:33,240 --> 00:29:38,520 They gave it to 512, but 512 was under treatment for bed bugs. 834 00:29:38,520 --> 00:29:43,160 And these guests literally put the beds back down on the frames. 835 00:29:43,160 --> 00:29:48,080 They took the infested items that were still in the bathroom, put them back on the bed 836 00:29:48,080 --> 00:29:49,240 and slept in the room. 837 00:29:49,240 --> 00:29:50,240 Okay. 838 00:29:50,240 --> 00:29:51,240 Then they deserve the bites. 839 00:29:51,240 --> 00:29:53,720 They didn't like all the front desk and ask why their room was in shambles? 840 00:29:53,720 --> 00:29:54,720 No. 841 00:29:54,720 --> 00:29:57,640 They might have a guest walk in and there's a rag on the ground, they call me. 842 00:29:57,640 --> 00:29:59,160 No, they did not. 843 00:29:59,160 --> 00:30:02,360 And the only thing I can think of is maybe there was a language barrier. 844 00:30:02,360 --> 00:30:03,360 That's insane. 845 00:30:03,360 --> 00:30:07,500 Can you tell us what level of property this was on the star rating? 846 00:30:07,500 --> 00:30:08,920 It was in the resort area. 847 00:30:08,920 --> 00:30:09,920 Okay. 848 00:30:09,920 --> 00:30:11,640 So it's a nice hotel. 849 00:30:11,640 --> 00:30:12,640 Nice hotel. 850 00:30:12,640 --> 00:30:13,640 You're paying... 851 00:30:13,640 --> 00:30:16,920 They were probably paying three, $400. 852 00:30:16,920 --> 00:30:19,280 And you go into a room and you just put it back together. 853 00:30:19,280 --> 00:30:20,280 I would never. 854 00:30:20,280 --> 00:30:21,280 Yeah. 855 00:30:21,280 --> 00:30:25,160 I had to get the general manager involved because I came the next day to finish the 856 00:30:25,160 --> 00:30:28,720 treatment and I was like, um, we have a problem. 857 00:30:28,720 --> 00:30:29,720 People stayed here. 858 00:30:29,720 --> 00:30:30,720 That's crazy. 859 00:30:30,720 --> 00:30:32,280 You need to tell the guests. 860 00:30:32,280 --> 00:30:35,480 Not only do you have to tell the guests, you have to lock up that. 861 00:30:35,480 --> 00:30:41,880 I had to restart treatment and then I had to treat their luggage because we don't know. 862 00:30:41,880 --> 00:30:43,280 Well at least you did that. 863 00:30:43,280 --> 00:30:47,240 I'm like, they're going to be here long enough that I can treat the luggage before they leave. 864 00:30:47,240 --> 00:30:49,600 Sorry you're stuck with the clothes on your back. 865 00:30:49,600 --> 00:30:52,920 No, I mean, luckily they had hung up everything. 866 00:30:52,920 --> 00:30:54,680 So they can't get onto it. 867 00:30:54,680 --> 00:30:56,200 Well, they can get onto the luggage. 868 00:30:56,200 --> 00:30:58,000 No, but the clothes that it's hanging. 869 00:30:58,000 --> 00:30:59,000 They were hanging. 870 00:30:59,000 --> 00:31:03,320 So the chance of spread, I mean, you can see it as a visual inspection, but we're good 871 00:31:03,320 --> 00:31:04,320 to go. 872 00:31:04,320 --> 00:31:07,840 They can have their clothes back, but the luggage, just to be sure. 873 00:31:07,840 --> 00:31:09,640 Oh, this is going to be itchies again. 874 00:31:09,640 --> 00:31:10,640 Like empty luggage. 875 00:31:10,640 --> 00:31:11,640 Yeah. 876 00:31:11,640 --> 00:31:13,720 I hated their empty luggage just as a precaution. 877 00:31:13,720 --> 00:31:14,720 Oh yeah. 878 00:31:14,720 --> 00:31:15,720 Yeah. 879 00:31:15,720 --> 00:31:16,720 Yeah. 880 00:31:16,720 --> 00:31:19,880 So this is why I told you not to get couches from strangers or out by dumpsters. 881 00:31:19,880 --> 00:31:20,880 You know what? 882 00:31:20,880 --> 00:31:21,880 Okay. 883 00:31:21,880 --> 00:31:24,320 This is a really funny story and I'm probably going to get shamed. 884 00:31:24,320 --> 00:31:25,320 You better not still have it. 885 00:31:25,320 --> 00:31:26,320 Let me tell a story. 886 00:31:26,320 --> 00:31:27,400 Oh God. 887 00:31:27,400 --> 00:31:29,800 And I'll get shamed if I need to get shamed. 888 00:31:29,800 --> 00:31:30,800 Shame is coming. 889 00:31:30,800 --> 00:31:31,800 Oh, you will be. 890 00:31:31,800 --> 00:31:32,800 Okay. 891 00:31:32,800 --> 00:31:38,520 So I'm leaving for work the other day and the dumpsters are like pretty close to my 892 00:31:38,520 --> 00:31:39,520 parking spot. 893 00:31:39,520 --> 00:31:45,000 So I just, on my way out, I dropped my trash and I have been wanting, I know, I know Linda 894 00:31:45,000 --> 00:31:46,000 is- 895 00:31:46,000 --> 00:31:47,000 I know. 896 00:31:47,000 --> 00:31:48,480 I freaked out on her. 897 00:31:48,480 --> 00:31:50,800 She's like, this girl has bed bugs under her right now. 898 00:31:50,800 --> 00:31:52,680 I'm going to your place tomorrow. 899 00:31:52,680 --> 00:31:53,680 Okay. 900 00:31:53,680 --> 00:31:58,560 So I just moved and my bedroom is larger now. 901 00:31:58,560 --> 00:32:04,280 So I was like, Oh my God, a little like chair in the corner for me to like throw my laundry 902 00:32:04,280 --> 00:32:06,680 on because we're not going to sit in a chair. 903 00:32:06,680 --> 00:32:08,120 It's decoration. 904 00:32:08,120 --> 00:32:09,120 So I go to the dumpster. 905 00:32:09,120 --> 00:32:10,120 It's your laundry chair. 906 00:32:10,120 --> 00:32:11,120 Yeah. 907 00:32:11,120 --> 00:32:12,120 Like put the shoes on chair. 908 00:32:12,120 --> 00:32:13,120 Sure. 909 00:32:13,120 --> 00:32:14,120 Or the laundry chair. 910 00:32:14,120 --> 00:32:15,120 It's the laundry chair. 911 00:32:15,120 --> 00:32:16,120 It's like the junk corner. 912 00:32:16,120 --> 00:32:17,120 Yeah. 913 00:32:17,120 --> 00:32:23,640 And I go and there is this like at the time, beautiful looking chair and it is like green 914 00:32:23,640 --> 00:32:26,960 green, not velvet, not suede, like something in the middle. 915 00:32:26,960 --> 00:32:27,960 It's still a fabric. 916 00:32:27,960 --> 00:32:28,960 It like looks- 917 00:32:28,960 --> 00:32:29,960 Like a velour. 918 00:32:29,960 --> 00:32:36,760 Like in good shape and it's green with like wooden legs and it looks beautiful. 919 00:32:36,760 --> 00:32:40,480 And I meet like call my mom. 920 00:32:40,480 --> 00:32:43,000 So I send her a picture of it and I go, should I take this? 921 00:32:43,000 --> 00:32:45,600 So then I call her and we have talked about my mother a lot. 922 00:32:45,600 --> 00:32:46,800 She's a very smart woman. 923 00:32:46,800 --> 00:32:51,560 I talked to her on the phone and she's like, well, yeah, you kind of need a chair. 924 00:32:51,560 --> 00:32:53,480 Oh my God. 925 00:32:53,480 --> 00:32:56,480 And then I also am leaving for work. 926 00:32:56,480 --> 00:32:57,480 This chair is not light. 927 00:32:57,480 --> 00:32:59,320 I then carry it to my apartment. 928 00:32:59,320 --> 00:33:04,360 This is before you knew about it, but I left it outside. 929 00:33:04,360 --> 00:33:05,360 Okay. 930 00:33:05,360 --> 00:33:09,720 I left it on the back patio and it is still there five days later. 931 00:33:09,720 --> 00:33:12,200 So pest control question. 932 00:33:12,200 --> 00:33:14,720 How long can bed bugs live without a meal? 933 00:33:14,720 --> 00:33:15,720 Up to 18 months. 934 00:33:15,720 --> 00:33:18,720 Oh, that thing's going in the trash. 935 00:33:18,720 --> 00:33:19,720 Whoa. 936 00:33:19,720 --> 00:33:20,720 18 months. 937 00:33:20,720 --> 00:33:21,720 Yes. 938 00:33:21,720 --> 00:33:22,720 Up to 18 months. 939 00:33:22,720 --> 00:33:23,720 Oh my God. 940 00:33:23,720 --> 00:33:24,720 I'm 18 months. 941 00:33:24,720 --> 00:33:27,000 I just started sweating. 942 00:33:27,000 --> 00:33:29,680 So dude, I'm telling you not so fun fact guys. 943 00:33:29,680 --> 00:33:31,760 I have had bed bugs. 944 00:33:31,760 --> 00:33:32,760 So have I. 945 00:33:32,760 --> 00:33:33,760 Yeah. 946 00:33:33,760 --> 00:33:35,120 My whole entire house and college had them. 947 00:33:35,120 --> 00:33:36,960 We got our apartment infested. 948 00:33:36,960 --> 00:33:37,960 Yeah. 949 00:33:37,960 --> 00:33:38,960 It's happened. 950 00:33:38,960 --> 00:33:39,960 Yeah. 951 00:33:39,960 --> 00:33:40,960 It was, we were young. 952 00:33:40,960 --> 00:33:42,220 We didn't know better. 953 00:33:42,220 --> 00:33:47,120 We bought furniture off someone online, but it looked in good condition. 954 00:33:47,120 --> 00:33:48,120 Like they sold it. 955 00:33:48,120 --> 00:33:50,500 They seemed really honest, nice people. 956 00:33:50,500 --> 00:33:53,560 We got the furniture for a great deal because we needed a couch. 957 00:33:53,560 --> 00:33:54,560 Did they know? 958 00:33:54,560 --> 00:33:55,560 They might not have. 959 00:33:55,560 --> 00:33:56,560 We don't know. 960 00:33:56,560 --> 00:33:57,560 I didn't reach out. 961 00:33:57,560 --> 00:33:59,040 Like it was one of those like internet things and we needed a couch. 962 00:33:59,040 --> 00:34:00,840 We couldn't afford to go buy one. 963 00:34:00,840 --> 00:34:03,640 So we bought it off someone online for a good price. 964 00:34:03,640 --> 00:34:08,880 And I want to say maybe, I don't even remember if it was weeks, but not that long after I 965 00:34:08,880 --> 00:34:11,920 started to get bites up my arm and I'm like, what the hell are these? 966 00:34:11,920 --> 00:34:15,360 They never touched my husband and I was getting bites and I was like, what is this? 967 00:34:15,360 --> 00:34:18,640 And then did they not bite him or was he just not allergic to him? 968 00:34:18,640 --> 00:34:19,640 Not allergic. 969 00:34:19,640 --> 00:34:20,640 They didn't bite the thing. 970 00:34:20,640 --> 00:34:21,640 Yes. 971 00:34:21,640 --> 00:34:24,920 So I am the one, because I have the sensitive skin that got bitten to hell. 972 00:34:24,920 --> 00:34:26,820 And then we talked to a neighbor. 973 00:34:26,820 --> 00:34:27,820 They had them. 974 00:34:27,820 --> 00:34:30,480 So although I don't know for sure, I'm pretty sure we brought it. 975 00:34:30,480 --> 00:34:31,480 It's highly probable. 976 00:34:31,480 --> 00:34:32,480 Yeah. 977 00:34:32,480 --> 00:34:33,480 But our other neighbors had it too. 978 00:34:33,480 --> 00:34:34,800 Like everyone next to us. 979 00:34:34,800 --> 00:34:36,240 It could have been that creep though. 980 00:34:36,240 --> 00:34:37,880 Because if it was adjacent, like a shared wall. 981 00:34:37,880 --> 00:34:38,880 Yeah, it could have been a creep. 982 00:34:38,880 --> 00:34:42,000 It could not have been, you could have had it when you moved in. 983 00:34:42,000 --> 00:34:43,400 It is possible. 984 00:34:43,400 --> 00:34:47,660 But to this day, I'm like, do not buy couches from strangers off the internet or next to 985 00:34:47,660 --> 00:34:49,000 a dumpster, Liz. 986 00:34:49,000 --> 00:34:50,000 Okay. 987 00:34:50,000 --> 00:34:51,600 I have a great question. 988 00:34:51,600 --> 00:34:55,360 So they typically are in like fabric or wood, right? 989 00:34:55,360 --> 00:34:56,360 Fabric. 990 00:34:56,360 --> 00:34:57,360 Right. 991 00:34:57,360 --> 00:34:58,360 What about a leather couch? 992 00:34:58,360 --> 00:35:01,120 No, because what they do is they go into the- 993 00:35:01,120 --> 00:35:02,120 The material underneath. 994 00:35:02,120 --> 00:35:03,120 Yes. 995 00:35:03,120 --> 00:35:06,040 They go into the cracks and crevices of any furniture. 996 00:35:06,040 --> 00:35:07,960 So that's where they're going to hide. 997 00:35:07,960 --> 00:35:10,840 And then they're going to come out when you're sleeping because they're drawn out by your 998 00:35:10,840 --> 00:35:13,000 CO2 and they're going to feed on you. 999 00:35:13,000 --> 00:35:14,000 All right. 1000 00:35:14,000 --> 00:35:15,440 So the chair is going back to the dumpster. 1001 00:35:15,440 --> 00:35:17,760 Dude, I had to throw out all my couches. 1002 00:35:17,760 --> 00:35:20,280 I had to get rid of so much stuff. 1003 00:35:20,280 --> 00:35:24,280 By the way, we had to trash our mattress because we had a pest control company come out and 1004 00:35:24,280 --> 00:35:25,280 they're like- 1005 00:35:25,280 --> 00:35:28,480 No, mattresses are the number one thing you need to get rid of. 1006 00:35:28,480 --> 00:35:29,480 These were our options. 1007 00:35:29,480 --> 00:35:34,160 He's like, you either trash the mattress or we can heat it, do all this and seal it. 1008 00:35:34,160 --> 00:35:35,160 Yes. 1009 00:35:35,160 --> 00:35:36,160 But you can never take the seal off. 1010 00:35:36,160 --> 00:35:40,280 And we're like, okay, it's going in the trash. 1011 00:35:40,280 --> 00:35:43,240 If they heat it, technically, so heats their weakness. 1012 00:35:43,240 --> 00:35:44,720 So once they heat them, they're dead. 1013 00:35:44,720 --> 00:35:46,840 It's okay if it comes off now. 1014 00:35:46,840 --> 00:35:50,480 We're not going to tell you that, especially if they're that bad in your apartment. 1015 00:35:50,480 --> 00:35:53,320 My poor daughter moved into a place in Colorado. 1016 00:35:53,320 --> 00:35:57,480 Luckily, they had moved two items in because they got there late at night. 1017 00:35:57,480 --> 00:35:58,960 And so all of their furniture- 1018 00:35:58,960 --> 00:36:00,240 And just immediately knocked out. 1019 00:36:00,240 --> 00:36:02,800 Well, they noticed that they had the problem. 1020 00:36:02,800 --> 00:36:05,440 And so 99% of all their furniture was still in their U-Haul. 1021 00:36:05,440 --> 00:36:06,440 Oh, thank God. 1022 00:36:06,440 --> 00:36:07,440 So it wasn't touched. 1023 00:36:07,440 --> 00:36:13,040 Which they left everything in the U-Haul and had to have the company come out and treat 1024 00:36:13,040 --> 00:36:17,120 it and then call mom and say, are they doing this right? 1025 00:36:17,120 --> 00:36:20,240 And I said, tell them this is what you want them to use because no. 1026 00:36:20,240 --> 00:36:21,240 Oh my goodness. 1027 00:36:21,240 --> 00:36:22,240 Oh. 1028 00:36:22,240 --> 00:36:24,920 They're not using a product that's effective anymore. 1029 00:36:24,920 --> 00:36:26,680 Can you tell them that you want to use this? 1030 00:36:26,680 --> 00:36:27,680 Oh my God. 1031 00:36:27,680 --> 00:36:28,680 That's so interesting. 1032 00:36:28,680 --> 00:36:29,680 Okay. 1033 00:36:29,680 --> 00:36:30,680 So I'm going to be texting you. 1034 00:36:30,680 --> 00:36:31,680 Just kidding. 1035 00:36:31,680 --> 00:36:32,680 Hey. 1036 00:36:32,680 --> 00:36:33,680 And I'm going to throw out the chair. 1037 00:36:33,680 --> 00:36:34,680 Okay. 1038 00:36:34,680 --> 00:36:35,680 So interesting point. 1039 00:36:35,680 --> 00:36:38,480 What makes a product not effective any longer on bed bugs? 1040 00:36:38,480 --> 00:36:39,480 They develop a- 1041 00:36:39,480 --> 00:36:40,480 A newer, better version. 1042 00:36:40,480 --> 00:36:41,480 Like a resistance. 1043 00:36:41,480 --> 00:36:42,480 Like clean. 1044 00:36:42,480 --> 00:36:43,480 They develop a resistance to it. 1045 00:36:43,480 --> 00:36:44,480 Oh. 1046 00:36:44,480 --> 00:36:47,040 So bed bugs have been around since the dinosaurs. 1047 00:36:47,040 --> 00:36:48,040 What? 1048 00:36:48,040 --> 00:36:49,040 Yeah. 1049 00:36:49,040 --> 00:36:50,920 They've literally have fossilized bed bugs. 1050 00:36:50,920 --> 00:36:53,280 So they are very apt at survival. 1051 00:36:53,280 --> 00:36:55,480 Them and cockroaches are going to survive the nuclear holocaust. 1052 00:36:55,480 --> 00:36:56,480 You know what's funny though? 1053 00:36:56,480 --> 00:37:00,040 I thought that, but then you told me if they got into the sun, they die in like a day. 1054 00:37:00,040 --> 00:37:01,040 Well, the big ones. 1055 00:37:01,040 --> 00:37:02,040 The small ones won't? 1056 00:37:02,040 --> 00:37:03,040 The small ones are going to live forever. 1057 00:37:03,040 --> 00:37:07,040 We're heebie jeebieing all episode long. 1058 00:37:07,040 --> 00:37:11,560 I mean, I know we're talking about bed bugs like quite a lot, but I personally have never 1059 00:37:11,560 --> 00:37:16,200 gone through the treatment process and I'm sure a lot of our listeners haven't either. 1060 00:37:16,200 --> 00:37:20,200 What is like a standard treatment process for bed bugs? 1061 00:37:20,200 --> 00:37:24,040 It varies from company to company and what type of treatment you want. 1062 00:37:24,040 --> 00:37:25,800 Are you doing chemical? 1063 00:37:25,800 --> 00:37:27,020 Are you doing heat? 1064 00:37:27,020 --> 00:37:28,880 Are you doing a hybrid of them? 1065 00:37:28,880 --> 00:37:30,880 What's the most effective? 1066 00:37:30,880 --> 00:37:31,880 Heat is our weakness. 1067 00:37:31,880 --> 00:37:32,880 100%. 1068 00:37:32,880 --> 00:37:38,320 So do you just like close the room, quarantine it and like stick heaters in? 1069 00:37:38,320 --> 00:37:39,600 Yeah, basically. 1070 00:37:39,600 --> 00:37:41,200 But it's all about airflow and heat. 1071 00:37:41,200 --> 00:37:43,880 So 122 will kill them. 1072 00:37:43,880 --> 00:37:48,680 What we advise is that if a room is positive at a hotel, please do not just go and turn 1073 00:37:48,680 --> 00:37:50,840 on the heater. 1074 00:37:50,840 --> 00:37:55,280 You're a not going to get it hot enough and B you're literally getting it hot enough that 1075 00:37:55,280 --> 00:37:56,280 they're going to want to go procreate. 1076 00:37:56,280 --> 00:37:59,680 Oh, so you're making the problem worse. 1077 00:37:59,680 --> 00:38:01,240 You're making the problem worse. 1078 00:38:01,240 --> 00:38:02,360 Yikes. 1079 00:38:02,360 --> 00:38:05,000 So just let your pest control company handle it. 1080 00:38:05,000 --> 00:38:08,160 And if you have the problem at home, I definitely say call someone. 1081 00:38:08,160 --> 00:38:09,160 Yeah. 1082 00:38:09,160 --> 00:38:10,160 Don't try to do it yourself. 1083 00:38:10,160 --> 00:38:11,160 Oh God. 1084 00:38:11,160 --> 00:38:12,160 I'm not doing it right now. 1085 00:38:12,160 --> 00:38:14,000 So you think the most effective is heat. 1086 00:38:14,000 --> 00:38:19,540 Does chemical really work or kind of like, it works, but it's much slower of a process 1087 00:38:19,540 --> 00:38:22,560 and it's just not as effective. 1088 00:38:22,560 --> 00:38:23,560 Okay. 1089 00:38:23,560 --> 00:38:27,320 It's just so how do they heat the whole room or do they just only do specific areas? 1090 00:38:27,320 --> 00:38:28,400 I have whole room heat. 1091 00:38:28,400 --> 00:38:31,800 I have heaters and fans that I can heat up a room. 1092 00:38:31,800 --> 00:38:32,960 It uses a lot of power. 1093 00:38:32,960 --> 00:38:35,540 So that could be an issue at some hotels. 1094 00:38:35,540 --> 00:38:39,080 And we also have what we refer to as like a heat chamber. 1095 00:38:39,080 --> 00:38:43,840 So physically we go in, set up a heat chamber, looks like an easy up with like a- 1096 00:38:43,840 --> 00:38:45,120 With really good walls. 1097 00:38:45,120 --> 00:38:46,120 Yeah. 1098 00:38:46,120 --> 00:38:48,240 With really like a bounce house type of situation. 1099 00:38:48,240 --> 00:38:49,480 I got a guy for that. 1100 00:38:49,480 --> 00:38:54,080 But you just put everything in it and you heat it up to 122 degrees. 1101 00:38:54,080 --> 00:38:55,080 Love that. 1102 00:38:55,080 --> 00:38:56,080 Now you got a gal for that. 1103 00:38:56,080 --> 00:38:57,080 Yeah. 1104 00:38:57,080 --> 00:38:58,080 Right? 1105 00:38:58,080 --> 00:38:59,080 That's a wild. 1106 00:38:59,080 --> 00:39:01,200 So if it's like an early on infestation and you're like, I've inspected everything, but 1107 00:39:01,200 --> 00:39:05,200 I only suspect it's say on the bed, you can put that easy up over- 1108 00:39:05,200 --> 00:39:06,200 Yeah. 1109 00:39:06,200 --> 00:39:07,200 Just the bed. 1110 00:39:07,200 --> 00:39:08,200 We build everything. 1111 00:39:08,200 --> 00:39:11,760 I just go around and bring everything in and we just heat it up. 1112 00:39:11,760 --> 00:39:16,520 And even in a bad infestation, if it's still just basically located on the bed, I can heat 1113 00:39:16,520 --> 00:39:17,520 it. 1114 00:39:17,520 --> 00:39:18,520 It's not a big deal. 1115 00:39:18,520 --> 00:39:19,520 That's wild. 1116 00:39:19,520 --> 00:39:20,520 I'm actually learning a lot. 1117 00:39:20,520 --> 00:39:21,520 This is crazy. 1118 00:39:21,520 --> 00:39:28,160 Well, you know, and like from a guest perspective, guests look at bed bugs as a dirty filthy 1119 00:39:28,160 --> 00:39:29,560 thing and they're gross. 1120 00:39:29,560 --> 00:39:30,560 They're disgusting. 1121 00:39:30,560 --> 00:39:31,780 There's no doubt about it. 1122 00:39:31,780 --> 00:39:35,800 But everything that I've learned, bed bugs are not related to cleanliness. 1123 00:39:35,800 --> 00:39:37,560 They are not related to cleanliness. 1124 00:39:37,560 --> 00:39:40,520 If you do not want bed bugs at your hotel, don't rent the rooms. 1125 00:39:40,520 --> 00:39:41,520 Don't rent the rooms. 1126 00:39:41,520 --> 00:39:44,720 Every hotel everywhere has had them. 1127 00:39:44,720 --> 00:39:47,640 Like if you are staying at a hotel, they have had bed bugs. 1128 00:39:47,640 --> 00:39:48,640 Yes. 1129 00:39:48,640 --> 00:39:50,760 Hotels cater to people from around the world. 1130 00:39:50,760 --> 00:39:52,080 That's the key right there. 1131 00:39:52,080 --> 00:39:53,960 It's where they're coming from. 1132 00:39:53,960 --> 00:39:59,320 So bed bugs in destination areas like, well, we were talking about Vegas earlier. 1133 00:39:59,320 --> 00:40:01,360 They had a really bad infestation. 1134 00:40:01,360 --> 00:40:02,360 Yeah. 1135 00:40:02,360 --> 00:40:03,360 That was all up in the news. 1136 00:40:03,360 --> 00:40:04,360 Yeah. 1137 00:40:04,360 --> 00:40:07,880 So they're coming from people from all around the world and a lot of developing nations. 1138 00:40:07,880 --> 00:40:12,640 My experience when we've had bed bugs, oftentimes, you know, working with pest control, they 1139 00:40:12,640 --> 00:40:17,080 can see the number of, I'm sorry, I don't know the right term, when they molt. 1140 00:40:17,080 --> 00:40:18,080 Yeah. 1141 00:40:18,080 --> 00:40:19,080 The stages. 1142 00:40:19,080 --> 00:40:20,080 Their stages of life. 1143 00:40:20,080 --> 00:40:23,600 You know, like they can look back and go, okay, well, this occurs at this point, blah, 1144 00:40:23,600 --> 00:40:24,600 blah, blah, blah, blah. 1145 00:40:24,600 --> 00:40:27,560 And you can kind of roughly trace back to where that potentially started. 1146 00:40:27,560 --> 00:40:29,560 Like how long you have had them. 1147 00:40:29,560 --> 00:40:30,560 Interesting. 1148 00:40:30,560 --> 00:40:33,840 And more often than not, it's been from countries that are developing nations. 1149 00:40:33,840 --> 00:40:37,760 A lot of Latin America, Southeast Asia, South Asia, Middle East. 1150 00:40:37,760 --> 00:40:40,000 I thought it was really bad in Europe though, too. 1151 00:40:40,000 --> 00:40:41,000 Right now it is. 1152 00:40:41,000 --> 00:40:42,000 Yeah. 1153 00:40:42,000 --> 00:40:43,000 That's what I've heard. 1154 00:40:43,000 --> 00:40:46,760 There's a big brouhaha about France and the upcoming Olympics and the infestations that 1155 00:40:46,760 --> 00:40:48,080 they're seeing in Paris. 1156 00:40:48,080 --> 00:40:49,080 Yikes. 1157 00:40:49,080 --> 00:40:51,600 New York had it with movie theaters. 1158 00:40:51,600 --> 00:40:54,600 People were going to theaters and then taking bed bugs home with them. 1159 00:40:54,600 --> 00:40:56,000 Oh, movie theaters. 1160 00:40:56,000 --> 00:40:57,000 Yeah. 1161 00:40:57,000 --> 00:40:58,600 The Nike store had them in New York. 1162 00:40:58,600 --> 00:40:59,600 Wow. 1163 00:40:59,600 --> 00:41:00,600 Yeah. 1164 00:41:00,600 --> 00:41:01,600 Okay. 1165 00:41:01,600 --> 00:41:02,600 This brings up a question from me. 1166 00:41:02,600 --> 00:41:07,760 I know Ms. B, you are very particular when you check into a hotel room and what you look 1167 00:41:07,760 --> 00:41:10,200 for and your to-do list. 1168 00:41:10,200 --> 00:41:11,200 Yes. 1169 00:41:11,200 --> 00:41:12,640 Can you share that with us? 1170 00:41:12,640 --> 00:41:13,640 Okay. 1171 00:41:13,640 --> 00:41:16,840 I'm particular, but not as if you guys remember our guest chef. 1172 00:41:16,840 --> 00:41:17,840 She's more so than me. 1173 00:41:17,840 --> 00:41:18,840 Oh yeah. 1174 00:41:18,840 --> 00:41:22,440 Like I've got my things, but she goes into the room and before she even like puts her 1175 00:41:22,440 --> 00:41:24,480 suitcase down, she puts it in the bathtub. 1176 00:41:24,480 --> 00:41:25,480 Yes. 1177 00:41:25,480 --> 00:41:26,480 I do check the mattress. 1178 00:41:26,480 --> 00:41:30,040 I look for blood spots, but she like takes off the covers and looks and like. 1179 00:41:30,040 --> 00:41:31,040 Yeah. 1180 00:41:31,040 --> 00:41:34,360 I go to hotels often, but when I stay at one, I do the same thing. 1181 00:41:34,360 --> 00:41:39,880 Our luggage goes directly into the shower or bathtub and I am looking up above by the 1182 00:41:39,880 --> 00:41:43,640 headboards, but I'm looking at the box springs because that's where they're going to hide. 1183 00:41:43,640 --> 00:41:47,880 I'm pulling the mattress six inches and I'm looking at the box spring. 1184 00:41:47,880 --> 00:41:51,040 If I remotely think that there's a problem, I'm going to tear the room apart. 1185 00:41:51,040 --> 00:41:52,040 I'll put it back together. 1186 00:41:52,040 --> 00:41:53,040 Especially if there's not a problem, I'll put it back together. 1187 00:41:53,040 --> 00:41:56,040 If you don't find anything, yeah, of course. 1188 00:41:56,040 --> 00:41:57,040 I'm going to look. 1189 00:41:57,040 --> 00:41:58,480 I'm going to do my due diligence. 1190 00:41:58,480 --> 00:42:01,080 When you're looking at the box spring, are you looking for blood spats or are you looking 1191 00:42:01,080 --> 00:42:02,080 for the bugs? 1192 00:42:02,080 --> 00:42:05,240 I'm looking for the bugs and I'm looking for poop. 1193 00:42:05,240 --> 00:42:06,480 Which is the blood? 1194 00:42:06,480 --> 00:42:09,200 Which is no, they're fecal matter. 1195 00:42:09,200 --> 00:42:10,880 Bed bugs are the hippie bugs. 1196 00:42:10,880 --> 00:42:14,240 They literally, they eat, they poop and they procreate. 1197 00:42:14,240 --> 00:42:15,240 That's it. 1198 00:42:15,240 --> 00:42:18,600 If you see what looks like a Sharpie marks. 1199 00:42:18,600 --> 00:42:21,600 Like really tiny, like fine point Sharpie marks. 1200 00:42:21,600 --> 00:42:26,120 Sharpie marks, like on a bed skirt, you could have the problem or that bed skirt was in 1201 00:42:26,120 --> 00:42:28,960 a room that could have had the problem and they're just reusing the bed skirt. 1202 00:42:28,960 --> 00:42:30,120 Which happens. 1203 00:42:30,120 --> 00:42:36,840 I've got photos that I can post on social when this airs to tie into what she's describing. 1204 00:42:36,840 --> 00:42:37,840 Okay. 1205 00:42:37,840 --> 00:42:40,160 But yeah, that's just the best practice. 1206 00:42:40,160 --> 00:42:44,720 Now I've stayed at a hotel where they had the problem and I walked in and said, I just 1207 00:42:44,720 --> 00:42:45,720 want another room, please. 1208 00:42:45,720 --> 00:42:46,720 Right. 1209 00:42:46,720 --> 00:42:47,720 That's all I want. 1210 00:42:47,720 --> 00:42:48,720 Yeah. 1211 00:42:48,720 --> 00:42:49,720 And they gave me another room. 1212 00:42:49,720 --> 00:42:52,160 Did you tell them like, Hey, I think you have an issue? 1213 00:42:52,160 --> 00:42:53,160 I did. 1214 00:42:53,160 --> 00:42:54,920 And then I was called a liar, but that's okay. 1215 00:42:54,920 --> 00:42:55,920 You're lying. 1216 00:42:55,920 --> 00:43:01,200 No, they told me that they had the best company and they'd never have the problem. 1217 00:43:01,200 --> 00:43:02,200 Oh my God. 1218 00:43:02,200 --> 00:43:03,200 Then they must've been green. 1219 00:43:03,200 --> 00:43:04,200 Green or liar. 1220 00:43:04,200 --> 00:43:08,680 No, that's an hourly associate doing what they were told to do. 1221 00:43:08,680 --> 00:43:12,480 I was like, okay, but do you see that truck out there? 1222 00:43:12,480 --> 00:43:13,480 That's mine. 1223 00:43:13,480 --> 00:43:14,480 Oh, you had the company truck? 1224 00:43:14,480 --> 00:43:15,480 And then what did they say? 1225 00:43:15,480 --> 00:43:17,800 And they had the audacity, like you're lying. 1226 00:43:17,800 --> 00:43:19,040 We've never had that problem. 1227 00:43:19,040 --> 00:43:22,000 I didn't actually point out my truck, but I was just like, Oh, okay. 1228 00:43:22,000 --> 00:43:25,400 But I mean, they still gave me a new room that didn't have the problem. 1229 00:43:25,400 --> 00:43:26,400 And I was happy. 1230 00:43:26,400 --> 00:43:27,400 Now I got more if they rented the room or not. 1231 00:43:27,400 --> 00:43:29,720 Yeah, and another floor, another wing of the hotel, please. 1232 00:43:29,720 --> 00:43:30,720 Not the one right above it. 1233 00:43:30,720 --> 00:43:31,720 Another hotel? 1234 00:43:31,720 --> 00:43:32,720 Nope. 1235 00:43:32,720 --> 00:43:34,320 Nothing above, below or beside. 1236 00:43:34,320 --> 00:43:36,120 Oh no, I was on the opposite side. 1237 00:43:36,120 --> 00:43:37,120 That's cool. 1238 00:43:37,120 --> 00:43:38,120 Okay. 1239 00:43:38,120 --> 00:43:39,120 And I checked that room. 1240 00:43:39,120 --> 00:43:40,120 I'm like, you guys got free room inspections. 1241 00:43:40,120 --> 00:43:41,120 I don't know what you're complaining about. 1242 00:43:41,120 --> 00:43:42,120 Yeah, you're welcome. 1243 00:43:42,120 --> 00:43:43,120 I told you about an issue. 1244 00:43:43,120 --> 00:43:46,920 And here's my business card. 1245 00:43:46,920 --> 00:43:47,920 So let's see. 1246 00:43:47,920 --> 00:43:48,920 The rate is $189. 1247 00:43:48,920 --> 00:43:52,520 I've done two inspections for you at 150 each. 1248 00:43:52,520 --> 00:43:54,560 So you owe me. 1249 00:43:54,560 --> 00:43:55,560 Yup. 1250 00:43:55,560 --> 00:43:57,160 No, I wasn't that mean. 1251 00:43:57,160 --> 00:44:00,440 I should have been after the whole thing, but I wasn't. 1252 00:44:00,440 --> 00:44:01,880 Oh, you sound sweet. 1253 00:44:01,880 --> 00:44:02,880 I would have gotten sniffy. 1254 00:44:02,880 --> 00:44:05,280 Be like, well, here's my business card. 1255 00:44:05,280 --> 00:44:09,200 And if you want to tell me I'm wrong, why don't you get a second opinion and then we'll wager 1256 00:44:09,200 --> 00:44:10,680 my room on that. 1257 00:44:10,680 --> 00:44:11,680 Right. 1258 00:44:11,680 --> 00:44:17,360 And considering this was in a downtown area, I guarantee you they knew they had a problem. 1259 00:44:17,360 --> 00:44:20,900 I can guarantee you they knew they had a problem when the front desk has been coached to say 1260 00:44:20,900 --> 00:44:22,360 exactly what they said. 1261 00:44:22,360 --> 00:44:23,360 Oh yeah. 1262 00:44:23,360 --> 00:44:24,360 Yeah. 1263 00:44:24,360 --> 00:44:25,360 That's a good thing. 1264 00:44:25,360 --> 00:44:28,000 If a front desk agent just flatly denies like, no, it's not possible. 1265 00:44:28,000 --> 00:44:29,000 Never. 1266 00:44:29,000 --> 00:44:30,000 Yeah, it's possible. 1267 00:44:30,000 --> 00:44:31,000 And it's what's going on. 1268 00:44:31,000 --> 00:44:32,000 And they're not shocked. 1269 00:44:32,000 --> 00:44:33,000 I mean like, oh, uh. 1270 00:44:33,000 --> 00:44:34,000 Well, let's do a no. 1271 00:44:34,000 --> 00:44:35,000 Thank you for letting us know. 1272 00:44:35,000 --> 00:44:38,120 That kind of response is genuine because we're like, uh-oh, thank you for letting us know. 1273 00:44:38,120 --> 00:44:39,120 We'll go check that out. 1274 00:44:39,120 --> 00:44:40,120 Never. 1275 00:44:40,120 --> 00:44:41,120 Never. 1276 00:44:41,120 --> 00:44:42,120 I don't know what you're talking about. 1277 00:44:42,120 --> 00:44:45,120 Do you know where you're staying? 1278 00:44:45,120 --> 00:44:46,120 I do. 1279 00:44:46,120 --> 00:44:47,120 And I expected it. 1280 00:44:47,120 --> 00:44:50,680 Bill, do you have any more questions for Linda? 1281 00:44:50,680 --> 00:44:53,320 No, you know, actually I don't have any more bug questions. 1282 00:44:53,320 --> 00:44:54,360 Okay. 1283 00:44:54,360 --> 00:44:58,480 I was going to actually say I wanted to move along to something else. 1284 00:44:58,480 --> 00:44:59,480 Okay. 1285 00:44:59,480 --> 00:45:03,160 But for that, Ms. B, do you have any questions? 1286 00:45:03,160 --> 00:45:04,800 Not off the top of my head. 1287 00:45:04,800 --> 00:45:05,800 Okay. 1288 00:45:05,800 --> 00:45:07,080 I have been just rapid firing. 1289 00:45:07,080 --> 00:45:08,760 Now you have, you're always good at that. 1290 00:45:08,760 --> 00:45:11,480 I just say whatever comes in my head. 1291 00:45:11,480 --> 00:45:12,840 I can't hold on to questions. 1292 00:45:12,840 --> 00:45:16,040 Okay, Bill, do you have a topic for us or a story? 1293 00:45:16,040 --> 00:45:17,280 I have a little topic. 1294 00:45:17,280 --> 00:45:18,280 Okay. 1295 00:45:18,280 --> 00:45:21,760 And it is actually a listener submission. 1296 00:45:21,760 --> 00:45:23,080 Oh, no way. 1297 00:45:23,080 --> 00:45:25,160 But it's not a story. 1298 00:45:25,160 --> 00:45:26,160 It was a gift. 1299 00:45:26,160 --> 00:45:27,160 What? 1300 00:45:27,160 --> 00:45:28,160 Okay. 1301 00:45:28,160 --> 00:45:29,160 I don't follow. 1302 00:45:29,160 --> 00:45:30,160 I'm going to walk you down the path. 1303 00:45:30,160 --> 00:45:31,160 Wait, okay. 1304 00:45:31,160 --> 00:45:32,160 An email gift? 1305 00:45:32,160 --> 00:45:33,160 No, a physical gift. 1306 00:45:33,160 --> 00:45:34,160 From a listener. 1307 00:45:34,160 --> 00:45:35,160 That is here in my hand right now. 1308 00:45:35,160 --> 00:45:36,160 Okay. 1309 00:45:36,160 --> 00:45:39,480 And this is going to be a throwback to a conversation in one of the episodes. 1310 00:45:39,480 --> 00:45:42,120 And I'm sorry, I don't recall which episode it was. 1311 00:45:42,120 --> 00:45:43,120 How dare you. 1312 00:45:43,120 --> 00:45:44,400 You only edit every episode. 1313 00:45:44,400 --> 00:45:45,400 I know. 1314 00:45:45,400 --> 00:45:46,400 I know. 1315 00:45:46,400 --> 00:45:47,400 There's only 41 of them. 1316 00:45:47,400 --> 00:45:49,120 Well, 40 some of them. 1317 00:45:49,120 --> 00:45:50,920 So are those stamps? 1318 00:45:50,920 --> 00:45:51,920 They are stickers. 1319 00:45:51,920 --> 00:45:52,920 Okay. 1320 00:45:52,920 --> 00:45:59,440 And I'm going to ask Ms. B to unroll this just a little bit and tell me what that sticker 1321 00:45:59,440 --> 00:46:00,440 is. 1322 00:46:00,440 --> 00:46:02,160 I'm scared of bed bugs now. 1323 00:46:02,160 --> 00:46:03,160 It's not a bed bug. 1324 00:46:03,160 --> 00:46:04,160 Okay. 1325 00:46:04,160 --> 00:46:05,160 I take this off. 1326 00:46:05,160 --> 00:46:06,160 What is that? 1327 00:46:06,160 --> 00:46:07,160 Handcuffs? 1328 00:46:07,160 --> 00:46:10,160 Little handcuffs stickers. 1329 00:46:10,160 --> 00:46:14,560 Remember when we were talking about the number of people that we've had arrested out of hotels? 1330 00:46:14,560 --> 00:46:15,560 Oh my God. 1331 00:46:15,560 --> 00:46:19,400 And joking about how we need to be like, you know, World War II fighter pilots where they 1332 00:46:19,400 --> 00:46:23,560 would put the little symbol for everybody that, you know, they shot down. 1333 00:46:23,560 --> 00:46:27,160 So one of our longtime listeners sent me these. 1334 00:46:27,160 --> 00:46:29,160 I love that. 1335 00:46:29,160 --> 00:46:32,360 We need to save these forever or give them out like crazy. 1336 00:46:32,360 --> 00:46:33,360 We need to use them. 1337 00:46:33,360 --> 00:46:34,360 I know. 1338 00:46:34,360 --> 00:46:35,880 Well, I'm going to send some home with you. 1339 00:46:35,880 --> 00:46:36,880 Yes. 1340 00:46:36,880 --> 00:46:42,000 But in talking to said user, these were actually their handcuffs. 1341 00:46:42,000 --> 00:46:44,080 It was a retired police officer. 1342 00:46:44,080 --> 00:46:46,400 Oh, I was thinking spicy. 1343 00:46:46,400 --> 00:46:47,400 I read too much. 1344 00:46:47,400 --> 00:46:48,400 Me too. 1345 00:46:48,400 --> 00:46:55,440 And apparently these handcuffs were applied to thousands of people that had been arrested 1346 00:46:55,440 --> 00:46:56,560 by this officer. 1347 00:46:56,560 --> 00:46:58,840 And these were the retired handcuffs. 1348 00:46:58,840 --> 00:46:59,840 Yeah. 1349 00:46:59,840 --> 00:47:00,840 Of this officer. 1350 00:47:00,840 --> 00:47:02,640 That he still has them to this day. 1351 00:47:02,640 --> 00:47:05,400 I mean, yeah, that's something you save forever, right? 1352 00:47:05,400 --> 00:47:08,520 There's a lot of mojo in those cuffs, but. 1353 00:47:08,520 --> 00:47:09,520 That's hilarious. 1354 00:47:09,520 --> 00:47:12,040 Ms. B, I'm going to send some of these stickers home with you. 1355 00:47:12,040 --> 00:47:13,040 I'm so excited. 1356 00:47:13,040 --> 00:47:16,560 And you can start your own little sticker wall of people arrested. 1357 00:47:16,560 --> 00:47:17,560 I love this. 1358 00:47:17,560 --> 00:47:21,120 I think the only thing that would make this better is if I got some real handcuffs, but 1359 00:47:21,120 --> 00:47:22,120 this is great too. 1360 00:47:22,120 --> 00:47:24,720 Ms. B just puts on her hat of the day. 1361 00:47:24,720 --> 00:47:26,280 I'm the police officer. 1362 00:47:26,280 --> 00:47:28,480 You guys have my handcuffs stickers ready. 1363 00:47:28,480 --> 00:47:33,920 So OK, first I want to finish on that, but I literally start my own wall at work. 1364 00:47:33,920 --> 00:47:34,920 That's the idea. 1365 00:47:34,920 --> 00:47:37,920 I'm going to put a little board and everyone's going to be like, what are these? 1366 00:47:37,920 --> 00:47:39,640 I'm like, don't worry about it. 1367 00:47:39,640 --> 00:47:45,160 But I think it needs to go with like a blurb of like who was arrested and like a brief 1368 00:47:45,160 --> 00:47:47,600 two, three sentence about who was arrested at the hotel. 1369 00:47:47,600 --> 00:47:50,360 I think it's funnier just to do these little stickers and then it grows and people are 1370 00:47:50,360 --> 00:47:51,360 like, why is this growing? 1371 00:47:51,360 --> 00:47:55,240 No, it's not the idea of just number of people arrested. 1372 00:47:55,240 --> 00:47:59,680 I feel like it should be like the OSHA signs that this property has had how many days with 1373 00:47:59,680 --> 00:48:01,560 no reportable incident. 1374 00:48:01,560 --> 00:48:02,560 Just something like that. 1375 00:48:02,560 --> 00:48:03,560 Yeah, exactly. 1376 00:48:03,560 --> 00:48:04,560 Three days. 1377 00:48:04,560 --> 00:48:07,760 This property has gone zero days without somebody being arrested. 1378 00:48:07,760 --> 00:48:09,760 Oh my God, that's horrible. 1379 00:48:09,760 --> 00:48:11,840 So you're going to come back to me on something? 1380 00:48:11,840 --> 00:48:13,320 Oh, thank you for reminding me. 1381 00:48:13,320 --> 00:48:16,600 Okay, what was I saying? 1382 00:48:16,600 --> 00:48:19,720 You pointed a bell and then he pointed at me. 1383 00:48:19,720 --> 00:48:21,440 I'll get back to you and I'll get back to you. 1384 00:48:21,440 --> 00:48:22,440 What was it? 1385 00:48:22,440 --> 00:48:23,440 Oh, I think I'm caught. 1386 00:48:23,440 --> 00:48:28,160 So I love these kinds of situations and I will go and be like, let's go, let's get them 1387 00:48:28,160 --> 00:48:29,160 out and all that. 1388 00:48:29,160 --> 00:48:30,160 And my boss makes fun of me. 1389 00:48:30,160 --> 00:48:31,160 She's like, why aren't you a cop? 1390 00:48:31,160 --> 00:48:32,960 I was like, I actually was going to be one. 1391 00:48:32,960 --> 00:48:33,960 She's like, you're lying. 1392 00:48:33,960 --> 00:48:34,960 I'm not lying. 1393 00:48:34,960 --> 00:48:35,960 No, I wanted to be a detective. 1394 00:48:35,960 --> 00:48:36,960 A detective. 1395 00:48:36,960 --> 00:48:41,640 And so you know, you have to go like through the hole and you got to do the beats and you 1396 00:48:41,640 --> 00:48:45,120 got to do, that's why I was going to be a cop to become a detective. 1397 00:48:45,120 --> 00:48:47,200 I had to picked out my college and everything. 1398 00:48:47,200 --> 00:48:51,360 I was going to go to John Jay College of Criminal Justice in New York and I had the sweatpants 1399 00:48:51,360 --> 00:48:54,000 and everything from the time I was 13. 1400 00:48:54,000 --> 00:48:56,400 I was like, I'm going to John Jay College of Criminal Justice. 1401 00:48:56,400 --> 00:48:57,800 Police officer. 1402 00:48:57,800 --> 00:49:03,120 I was obsessed with crime shows, you know, lawn or special victims unit, criminal minds, 1403 00:49:03,120 --> 00:49:05,500 lies, all lies. 1404 00:49:05,500 --> 00:49:06,500 You name it. 1405 00:49:06,500 --> 00:49:09,640 And then I was like, wait, I don't want to be a beat cop and get like, you know, it was 1406 00:49:09,640 --> 00:49:11,340 like, I'm going to be a criminologist. 1407 00:49:11,340 --> 00:49:14,360 And now I work in hotels and I just try to arrest people there. 1408 00:49:14,360 --> 00:49:16,640 You watch people get arrested. 1409 00:49:16,640 --> 00:49:18,000 They call them and be like, you need backup. 1410 00:49:18,000 --> 00:49:20,240 And they're like, go away little girl. 1411 00:49:20,240 --> 00:49:27,020 So funny enough, in a previous life before I relocated here, I did have a really close 1412 00:49:27,020 --> 00:49:30,640 friend I went to college with and I lived with her afterwards. 1413 00:49:30,640 --> 00:49:33,560 She didn't really know what she wanted to do for a living. 1414 00:49:33,560 --> 00:49:36,040 So she got sent to the police academy. 1415 00:49:36,040 --> 00:49:37,240 Like they head hunted her. 1416 00:49:37,240 --> 00:49:38,240 What? 1417 00:49:38,240 --> 00:49:41,720 And she was like, hey, you went to this college, got this degree, like da da da. 1418 00:49:41,720 --> 00:49:45,720 We'll send you to the academy and we'll do all the things. 1419 00:49:45,720 --> 00:49:49,760 And with that, she would practice on me when she was in the academy. 1420 00:49:49,760 --> 00:49:57,880 She would be like, okay, no, but she would come from the academy and we, I would quiz 1421 00:49:57,880 --> 00:50:02,220 her on things and like coats and laws and all this jazz. 1422 00:50:02,220 --> 00:50:06,320 And then she would be like, all right, this pocket knife, hide it somewhere. 1423 00:50:06,320 --> 00:50:08,480 And she would think you're with a minute. 1424 00:50:08,480 --> 00:50:12,720 No, she literally would practice like searches on me and she would. 1425 00:50:12,720 --> 00:50:13,720 Exactly. 1426 00:50:13,720 --> 00:50:14,720 Okay. 1427 00:50:14,720 --> 00:50:15,720 Haven't found it yet. 1428 00:50:15,720 --> 00:50:16,720 I got to keep looking. 1429 00:50:16,720 --> 00:50:19,320 Shut the fork up. 1430 00:50:19,320 --> 00:50:20,320 And okay. 1431 00:50:20,320 --> 00:50:21,680 I am very tall. 1432 00:50:21,680 --> 00:50:24,680 Our listeners don't know, but like I'm five, 10, five 11. 1433 00:50:24,680 --> 00:50:25,960 This girl is six, three. 1434 00:50:25,960 --> 00:50:26,960 Oh, damn. 1435 00:50:26,960 --> 00:50:27,960 Yeah. 1436 00:50:27,960 --> 00:50:31,480 She is very, very tall and she would literally be like, okay. 1437 00:50:31,480 --> 00:50:35,400 And she would literally beat me up like in our living room, trying to find like a pocket 1438 00:50:35,400 --> 00:50:38,960 knife that I like hid in my shoe or something. 1439 00:50:38,960 --> 00:50:39,960 And then she went on patrol. 1440 00:50:39,960 --> 00:50:40,960 She had a beat. 1441 00:50:40,960 --> 00:50:44,880 She had a partner and all this stuff like FTO. 1442 00:50:44,880 --> 00:50:46,880 And then she had like a circle of friends. 1443 00:50:46,880 --> 00:50:50,920 So at a certain point in my life, I had a social circle of like 10 cops. 1444 00:50:50,920 --> 00:50:53,360 So the stories they would tell. 1445 00:50:53,360 --> 00:50:57,240 And I am not from a great area. 1446 00:50:57,240 --> 00:50:59,840 It's the murder capital of California, right? 1447 00:50:59,840 --> 00:51:00,840 At one year. 1448 00:51:00,840 --> 00:51:01,840 Yes. 1449 00:51:01,840 --> 00:51:02,840 It had the highest. 1450 00:51:02,840 --> 00:51:03,840 One time. 1451 00:51:03,840 --> 00:51:11,880 Like probably 10, 15 years ago in the United States, actually. 1452 00:51:11,880 --> 00:51:18,040 Oh, it had the highest murder rate per capita in the U S are we reaching out to the research 1453 00:51:18,040 --> 00:51:19,600 department to figure out where I'm from? 1454 00:51:19,600 --> 00:51:20,600 No, no. 1455 00:51:20,600 --> 00:51:23,960 I was going to have the research department see if they could pull the current stats. 1456 00:51:23,960 --> 00:51:24,960 So funny thing. 1457 00:51:24,960 --> 00:51:25,960 And I'm sorry. 1458 00:51:25,960 --> 00:51:28,920 I'm not being interrupted, but on tick tock, something came up about the most dangerous 1459 00:51:28,920 --> 00:51:31,320 cities in the United States. 1460 00:51:31,320 --> 00:51:35,120 So I recently had one like the worst cities to live in the U S. 1461 00:51:35,120 --> 00:51:38,080 I send it to her because her city was number one. 1462 00:51:38,080 --> 00:51:39,080 It was like dying. 1463 00:51:39,080 --> 00:51:40,080 Like what? 1464 00:51:40,080 --> 00:51:42,080 I thought it was supposed to be like peaceful. 1465 00:51:42,080 --> 00:51:43,360 What is this? 1466 00:51:43,360 --> 00:51:50,680 The city that you currently work in, Miss B, my hometown is smaller, but the kind of 1467 00:51:50,680 --> 00:51:55,720 walking traffic you get is probably pretty similar to my hometown. 1468 00:51:55,720 --> 00:51:58,880 And I just think we've got, I've got to get one of those people on this pod, man. 1469 00:51:58,880 --> 00:52:01,080 You should get one of these people. 1470 00:52:01,080 --> 00:52:02,400 They would be great guests. 1471 00:52:02,400 --> 00:52:04,120 So near group of cops. 1472 00:52:04,120 --> 00:52:05,120 Yeah. 1473 00:52:05,120 --> 00:52:06,120 I did date one of them as well. 1474 00:52:06,120 --> 00:52:07,120 Oh my God. 1475 00:52:07,120 --> 00:52:08,120 I dated a cop too. 1476 00:52:08,120 --> 00:52:09,120 Yeah. 1477 00:52:09,120 --> 00:52:10,120 Good times. 1478 00:52:10,120 --> 00:52:11,240 I don't know where that story came from, but we need there. 1479 00:52:11,240 --> 00:52:13,320 This is, we go down a lot of rabbit holes, man. 1480 00:52:13,320 --> 00:52:14,320 That's all right. 1481 00:52:14,320 --> 00:52:15,480 Chillin my previous life. 1482 00:52:15,480 --> 00:52:17,680 I was a front desk manager, so it's all good. 1483 00:52:17,680 --> 00:52:18,680 Oh my God. 1484 00:52:18,680 --> 00:52:19,680 You understand my life. 1485 00:52:19,680 --> 00:52:20,680 I do. 1486 00:52:20,680 --> 00:52:22,240 So I give a lot of grace to hotel staff. 1487 00:52:22,240 --> 00:52:23,240 Okay. 1488 00:52:23,240 --> 00:52:25,120 Do you have any stories about that? 1489 00:52:25,120 --> 00:52:26,120 No. 1490 00:52:26,120 --> 00:52:31,800 Um, literally the biggest part of my job was to make sure that the general manager's wife 1491 00:52:31,800 --> 00:52:35,920 did not find out that he was having an affair with the assistant general manager. 1492 00:52:35,920 --> 00:52:38,880 That was like the biggest part of my life. 1493 00:52:38,880 --> 00:52:39,880 That sucks. 1494 00:52:39,880 --> 00:52:40,880 That was fun. 1495 00:52:40,880 --> 00:52:42,240 Could you imagine that nowadays? 1496 00:52:42,240 --> 00:52:46,040 But I do sympathize with you with the night auditor thing. 1497 00:52:46,040 --> 00:52:47,560 Oh, that is a worse shift. 1498 00:52:47,560 --> 00:52:48,560 It is. 1499 00:52:48,560 --> 00:52:52,600 I feel for all those people, especially when a night audit calls out and the front desk 1500 00:52:52,600 --> 00:52:54,760 manager has to cover. 1501 00:52:54,760 --> 00:52:57,000 And it's almost always on a weekend night. 1502 00:52:57,000 --> 00:53:00,360 So I've almost always had like a glass of wine or two. 1503 00:53:00,360 --> 00:53:03,120 And then I get that text or call and I'm like, Oh God. 1504 00:53:03,120 --> 00:53:04,120 Yeah. 1505 00:53:04,120 --> 00:53:06,200 My favorite was when I worked like a seven to three shift. 1506 00:53:06,200 --> 00:53:07,200 Yes. 1507 00:53:07,200 --> 00:53:10,800 And then I'd get home and then they'd say they called out and we can't find someone. 1508 00:53:10,800 --> 00:53:11,800 All right, I'm on my way. 1509 00:53:11,800 --> 00:53:15,800 And then I'd work 11 to seven, but then I still had to work my seven to three shift. 1510 00:53:15,800 --> 00:53:18,120 No, no, no, I don't do that. 1511 00:53:18,120 --> 00:53:19,720 I come back, do my overnight. 1512 00:53:19,720 --> 00:53:21,880 And then I say, good luck with the day shift, all. 1513 00:53:21,880 --> 00:53:22,880 Yeah. 1514 00:53:22,880 --> 00:53:24,320 You make sure you have covers for the day and peace. 1515 00:53:24,320 --> 00:53:26,320 No, my agents are there without an M.O.D. 1516 00:53:26,320 --> 00:53:28,760 I'm like, go bother the GM if you got anything else. 1517 00:53:28,760 --> 00:53:29,760 I'm out. 1518 00:53:29,760 --> 00:53:32,800 I would do a whole shift, but then I'd sleep in one of the hotel rooms. 1519 00:53:32,800 --> 00:53:34,320 I'm like, I'm not driving home. 1520 00:53:34,320 --> 00:53:35,800 So sleep in here overnight. 1521 00:53:35,800 --> 00:53:41,400 Okay, wait, Bill, this tangent started with you telling a story, but that turned into 1522 00:53:41,400 --> 00:53:43,080 a listener submission. 1523 00:53:43,080 --> 00:53:46,960 I had a story that I was going to share and I don't feel sensitive. 1524 00:53:46,960 --> 00:53:52,960 I have a feeling it's a sensitive thing to me, but and I'm just going to, I'll just share 1525 00:53:52,960 --> 00:53:54,480 the story. 1526 00:53:54,480 --> 00:53:57,600 So this is one of those things where I was not at work. 1527 00:53:57,600 --> 00:54:03,400 I was out in the wild and something happened that really confused me, followed by really 1528 00:54:03,400 --> 00:54:06,480 pissed me off all in about an eight second window. 1529 00:54:06,480 --> 00:54:07,640 Love that. 1530 00:54:07,640 --> 00:54:11,680 So and I'm going to start off by saying that I was going to Walmart and that is not the 1531 00:54:11,680 --> 00:54:12,680 story. 1532 00:54:12,680 --> 00:54:13,680 There we go. 1533 00:54:13,680 --> 00:54:15,680 It's all the lead in you need, but it is a good part of the leading. 1534 00:54:15,680 --> 00:54:16,680 Okay. 1535 00:54:16,680 --> 00:54:20,560 So I'm walking into Walmart and you know how they have that big kind of that air gap where 1536 00:54:20,560 --> 00:54:24,120 you come through the first set of doors and like there's the carts and everything and 1537 00:54:24,120 --> 00:54:25,720 then you've got the next set of doors, right? 1538 00:54:25,720 --> 00:54:26,720 And the greeter. 1539 00:54:26,720 --> 00:54:31,200 So I'm in that no man's land, not outside, not inside the store yet, where they might 1540 00:54:31,200 --> 00:54:32,720 have like a key making machine. 1541 00:54:32,720 --> 00:54:33,720 Exactly. 1542 00:54:33,720 --> 00:54:34,720 You're in like the foyer. 1543 00:54:34,720 --> 00:54:36,720 That's a fancy word for Walmart. 1544 00:54:36,720 --> 00:54:37,720 It's okay. 1545 00:54:37,720 --> 00:54:40,720 We all go to Walmart. 1546 00:54:40,720 --> 00:54:42,200 It's the cart home. 1547 00:54:42,200 --> 00:54:43,200 Okay. 1548 00:54:43,200 --> 00:54:44,200 Yes. 1549 00:54:44,200 --> 00:54:45,200 Okay. 1550 00:54:45,200 --> 00:54:51,160 So anyway, I'm walking in and this guy is walking out and as he's walking out, he is 1551 00:54:51,160 --> 00:54:52,400 furious. 1552 00:54:52,400 --> 00:54:55,520 And I'm about, I don't know, distance from here to the wall. 1553 00:54:55,520 --> 00:54:58,040 What 15 feet or so. 1554 00:54:58,040 --> 00:55:01,960 So I hear him clearly from that distance. 1555 00:55:01,960 --> 00:55:07,320 So he's talking to himself, but he's loud enough that everyone can hear. 1556 00:55:07,320 --> 00:55:12,680 And the phrase that I hear out of his mouth is God damn f*****g f*****g cards. 1557 00:55:12,680 --> 00:55:13,680 Oh no. 1558 00:55:13,680 --> 00:55:17,200 At the moment I'm like, what is this? 1559 00:55:17,200 --> 00:55:18,940 And I'm super confused. 1560 00:55:18,940 --> 00:55:24,560 And then I stepped inside the door and he was talking about the guy at the exit that's 1561 00:55:24,560 --> 00:55:25,960 checking the receipts. 1562 00:55:25,960 --> 00:55:26,960 Okay. 1563 00:55:26,960 --> 00:55:28,240 Making sure you weren't a thief. 1564 00:55:28,240 --> 00:55:29,240 Yeah. 1565 00:55:29,240 --> 00:55:30,920 Now I go to this Walmart all the time. 1566 00:55:30,920 --> 00:55:31,920 It's convenient. 1567 00:55:31,920 --> 00:55:32,920 Right. 1568 00:55:32,920 --> 00:55:33,920 Frequent flyer. 1569 00:55:33,920 --> 00:55:36,320 Frequent flyer at this specific Walmart. 1570 00:55:36,320 --> 00:55:37,320 Yeah. 1571 00:55:37,320 --> 00:55:39,560 I've seen this guy work in the door for years. 1572 00:55:39,560 --> 00:55:40,560 Yes. 1573 00:55:40,560 --> 00:55:42,360 He has some challenges. 1574 00:55:42,360 --> 00:55:43,360 I don't know what they are. 1575 00:55:43,360 --> 00:55:44,640 It's none of my business. 1576 00:55:44,640 --> 00:55:49,120 All I know is that every time I've gone to this guy, he's been super courteous, but he 1577 00:55:49,120 --> 00:55:51,520 is super focused on his job. 1578 00:55:51,520 --> 00:55:52,800 I love that. 1579 00:55:52,800 --> 00:55:53,800 He is diligent. 1580 00:55:53,800 --> 00:55:54,800 He has a job to do. 1581 00:55:54,800 --> 00:55:55,800 And he does his job. 1582 00:55:55,800 --> 00:55:56,800 That's amazing. 1583 00:55:56,800 --> 00:55:57,800 Every time, all the time. 1584 00:55:57,800 --> 00:55:59,600 And he's a rule follower, I'm sure. 1585 00:55:59,600 --> 00:56:00,600 100%. 1586 00:56:00,600 --> 00:56:01,600 Love that. 1587 00:56:01,600 --> 00:56:04,400 Like he looks at the receipt and you can see that he is looking at it and going, okay. 1588 00:56:04,400 --> 00:56:06,080 It looks at the receipt, looks at the card. 1589 00:56:06,080 --> 00:56:07,320 That's so cool. 1590 00:56:07,320 --> 00:56:12,500 I don't think that I've ever spent more than maybe 15 or 20 seconds for this guy to check 1591 00:56:12,500 --> 00:56:14,240 my receipt and check the card. 1592 00:56:14,240 --> 00:56:15,240 Okay. 1593 00:56:15,240 --> 00:56:18,640 Question 15, 20 seconds on how big they purchase. 1594 00:56:18,640 --> 00:56:20,120 How hard are you going at Walmart? 1595 00:56:20,120 --> 00:56:21,200 80 bucks. 1596 00:56:21,200 --> 00:56:22,200 Not huge. 1597 00:56:22,200 --> 00:56:23,200 Half cart full? 1598 00:56:23,200 --> 00:56:24,200 No, no, no. 1599 00:56:24,200 --> 00:56:25,200 Like three bags. 1600 00:56:25,200 --> 00:56:26,200 Okay. 1601 00:56:26,200 --> 00:56:27,200 Three bags. 1602 00:56:27,200 --> 00:56:28,200 Okay. 1603 00:56:28,200 --> 00:56:29,200 Okay. 1604 00:56:29,200 --> 00:56:33,400 Apparently this guy did not want to wait the minute or two in line to have his stuff checked. 1605 00:56:33,400 --> 00:56:38,320 And what bothered me was what he said and how he said it. 1606 00:56:38,320 --> 00:56:40,800 It wasn't that he was simply frustrated. 1607 00:56:40,800 --> 00:56:41,800 He made it personal. 1608 00:56:41,800 --> 00:56:45,600 And what bothered me about it is that we talk about this all the time. 1609 00:56:45,600 --> 00:56:51,600 Like almost every episode we talk about entitlement and how people have become more vicious post 1610 00:56:51,600 --> 00:56:52,600 COVID. 1611 00:56:52,600 --> 00:56:54,620 I mean, like I remember, what was this? 1612 00:56:54,620 --> 00:56:58,880 Two months ago at this point, having a conversation with one of my owners about the fact that 1613 00:56:58,880 --> 00:57:05,240 people, our guests have gone into this attitude where personal attacks are acceptable. 1614 00:57:05,240 --> 00:57:08,400 And I don't mean like you're taking too long or whatever. 1615 00:57:08,400 --> 00:57:15,080 I have had guests flat out insult my employees based on their physical appearance, body weight, 1616 00:57:15,080 --> 00:57:16,320 their look, what have you. 1617 00:57:16,320 --> 00:57:19,360 I've had weapons brandish employees. 1618 00:57:19,360 --> 00:57:22,640 I've had milkshakes thrown at employees. 1619 00:57:22,640 --> 00:57:26,280 I had an employee get spit on recently. 1620 00:57:26,280 --> 00:57:27,960 All because of frustration. 1621 00:57:27,960 --> 00:57:33,120 And I get it that people can be frustrated, but the degree that people, in my opinion, 1622 00:57:33,120 --> 00:57:34,560 feel it's acceptable. 1623 00:57:34,560 --> 00:57:42,680 To express your frustration in even 20% of any of the things you just said is unacceptable. 1624 00:57:42,680 --> 00:57:44,680 That makes me so sad. 1625 00:57:44,680 --> 00:57:45,680 Five percent. 1626 00:57:45,680 --> 00:57:46,680 Five percent. 1627 00:57:46,680 --> 00:57:47,680 No, that's not okay. 1628 00:57:47,680 --> 00:57:48,680 No. 1629 00:57:48,680 --> 00:57:50,940 And it was one of those moments where it was like rewind the clock 10 seconds. 1630 00:57:50,940 --> 00:57:57,840 If I would have known what the situation was, I would have put that jerk on blast 100% right 1631 00:57:57,840 --> 00:57:58,840 there. 1632 00:57:58,840 --> 00:58:00,800 But when he said it, I was kind of shocked. 1633 00:58:00,800 --> 00:58:02,540 Like, where is this coming from? 1634 00:58:02,540 --> 00:58:06,280 And I didn't put two and two together until I stepped in the next set of doors. 1635 00:58:06,280 --> 00:58:07,400 And what do I see? 1636 00:58:07,400 --> 00:58:09,600 There's a line with like three people in it. 1637 00:58:09,600 --> 00:58:11,040 And this guy is doing his job. 1638 00:58:11,040 --> 00:58:12,600 That makes me really upset and sad. 1639 00:58:12,600 --> 00:58:13,600 Same with me. 1640 00:58:13,600 --> 00:58:17,360 I would have gone, I don't know what I would have done, but I would want to go out, find 1641 00:58:17,360 --> 00:58:19,240 that guy and egg his car as he drove by. 1642 00:58:19,240 --> 00:58:20,720 Because I would hopefully have eggs with me. 1643 00:58:20,720 --> 00:58:23,320 Well, you would have bought eggs on purpose. 1644 00:58:23,320 --> 00:58:25,800 Yes, to egg that motherfucker's car. 1645 00:58:25,800 --> 00:58:28,280 Because you know, he's in a Mercedes or something. 1646 00:58:28,280 --> 00:58:33,200 And I say that because I may have not been speaking to a therapist recently. 1647 00:58:33,200 --> 00:58:34,200 And she was telling me. 1648 00:58:34,200 --> 00:58:36,640 Wait, outside of the pod? 1649 00:58:36,640 --> 00:58:37,640 I know I have so much therapy. 1650 00:58:37,640 --> 00:58:38,640 Hey, you have different therapists than us? 1651 00:58:38,640 --> 00:58:39,640 I'm offended. 1652 00:58:39,640 --> 00:58:40,640 It's maybe. 1653 00:58:40,640 --> 00:58:41,640 But okay, good for you. 1654 00:58:41,640 --> 00:58:42,640 I thought this is your weekly square table. 1655 00:58:42,640 --> 00:58:43,640 No, no, I've got multiple. 1656 00:58:43,640 --> 00:58:45,640 That's how messed up this job makes me. 1657 00:58:45,640 --> 00:58:46,640 Okay? 1658 00:58:46,640 --> 00:58:47,640 No, that just makes you healthy. 1659 00:58:47,640 --> 00:58:48,640 Like I got a guy for everything. 1660 00:58:48,640 --> 00:58:49,640 You have a therapist for everything. 1661 00:58:49,640 --> 00:58:50,640 So shout out to my therapist. 1662 00:58:50,640 --> 00:58:51,640 I'm so happy. 1663 00:58:51,640 --> 00:58:52,640 I'm so happy. 1664 00:58:52,640 --> 00:58:53,640 I'm so happy. 1665 00:58:53,640 --> 00:58:54,640 I'm so happy. 1666 00:58:54,640 --> 00:58:55,640 I'm so happy. 1667 00:58:55,640 --> 00:58:56,640 I'm so happy. 1668 00:58:56,640 --> 00:58:57,640 I'm so happy. 1669 00:58:57,640 --> 00:58:59,680 So shout out to my therapist if you're listening. 1670 00:58:59,680 --> 00:59:04,200 But she was telling me about how they did this study and people in certain cars are 1671 00:59:04,200 --> 00:59:07,360 less likely to stop for pedestrians. 1672 00:59:07,360 --> 00:59:11,080 They did like a full study and like Mercedes Benz were one of them that were least likely 1673 00:59:11,080 --> 00:59:12,080 to stop. 1674 00:59:12,080 --> 00:59:15,280 But also part of the study was where people played Monopoly. 1675 00:59:15,280 --> 00:59:19,320 And at the beginning of the game, certain people, they gave them more money and the 1676 00:59:19,320 --> 00:59:22,160 people that had more money played differently. 1677 00:59:22,160 --> 00:59:25,440 And then at the end of the game, they would usually win because they started out with 1678 00:59:25,440 --> 00:59:26,440 more. 1679 00:59:26,440 --> 00:59:30,920 And they would never be willing to accept it was because they started out with more. 1680 00:59:30,920 --> 00:59:35,220 And these people with these attitudes of entitlement, you know, maybe they were given a little bit 1681 00:59:35,220 --> 00:59:39,120 much in their life and think that the world owes them something and that it's, you know, 1682 00:59:39,120 --> 00:59:40,120 ties into them. 1683 00:59:40,120 --> 00:59:44,560 They're that a-hole who yelled those horrible words at someone who's just doing their job 1684 00:59:44,560 --> 00:59:47,520 and their best, probably start off with a little more Monopoly money than everybody 1685 00:59:47,520 --> 00:59:48,520 else. 1686 00:59:48,520 --> 00:59:49,520 They probably drive that car. 1687 00:59:49,520 --> 00:59:51,160 They're least likely to stop for pedestrians. 1688 00:59:51,160 --> 00:59:53,040 And I'm sorry, I hope you get the next plague. 1689 00:59:53,040 --> 00:59:54,640 But you know, let's just me. 1690 00:59:54,640 --> 00:59:55,640 Next plague. 1691 00:59:55,640 --> 00:59:56,640 I don't know. 1692 00:59:56,640 --> 00:59:59,560 I hope every bed bug in California finds its way to your house. 1693 00:59:59,560 --> 01:00:00,560 Yes. 1694 01:00:00,560 --> 01:00:01,560 Exactly. 1695 01:00:01,560 --> 01:00:03,760 And it doesn't get treated by our friend here. 1696 01:00:03,760 --> 01:00:09,000 Recently, well, six months ago, I did a similar thing at a McDonald's. 1697 01:00:09,000 --> 01:00:10,000 I was at the drive-through. 1698 01:00:10,000 --> 01:00:12,600 And if you go through a drive-through, you go through because you don't want to park, 1699 01:00:12,600 --> 01:00:13,600 right? 1700 01:00:13,600 --> 01:00:14,600 You just want to go. 1701 01:00:14,600 --> 01:00:15,600 I don't want to park. 1702 01:00:15,600 --> 01:00:16,600 I don't want to walk. 1703 01:00:16,600 --> 01:00:17,600 I don't have to. 1704 01:00:17,600 --> 01:00:18,600 I don't want to stand in line. 1705 01:00:18,600 --> 01:00:21,680 And so I went through and I got to the window and they're like, okay, you need to park and 1706 01:00:21,680 --> 01:00:23,160 we'll bring out your food. 1707 01:00:23,160 --> 01:00:27,400 And the parking lot at the certain McDonald's is hard enough to get in and out of. 1708 01:00:27,400 --> 01:00:28,400 And I'm like, no. 1709 01:00:28,400 --> 01:00:34,440 And the look on this poor person's face was like, I don't know what to do. 1710 01:00:34,440 --> 01:00:35,720 But I had such a bad day. 1711 01:00:35,720 --> 01:00:36,720 First of all, I'm at McDonald's. 1712 01:00:36,720 --> 01:00:38,360 It means I'm having a bad day. 1713 01:00:38,360 --> 01:00:40,040 And I just said no. 1714 01:00:40,040 --> 01:00:41,280 And they gave me my food. 1715 01:00:41,280 --> 01:00:43,160 I have not been back to that McDonald's. 1716 01:00:43,160 --> 01:00:44,680 I will not go back. 1717 01:00:44,680 --> 01:00:48,080 I'm like, no, I can never show my face there again. 1718 01:00:48,080 --> 01:00:50,800 I remember those bad days though. 1719 01:00:50,800 --> 01:00:51,800 I get it. 1720 01:00:51,800 --> 01:00:55,800 I mean, we've recently, and Bill, you can attest to this. 1721 01:00:55,800 --> 01:01:01,960 We've recently wanted to start talking about how to change situations on like what could 1722 01:01:01,960 --> 01:01:04,480 a guest have done differently? 1723 01:01:04,480 --> 01:01:06,800 How could they have treated someone differently? 1724 01:01:06,800 --> 01:01:09,720 What could be the positive outcome of this? 1725 01:01:09,720 --> 01:01:13,080 You could go back to that McDonald's and just kill them with kindness. 1726 01:01:13,080 --> 01:01:14,080 Maybe. 1727 01:01:14,080 --> 01:01:15,080 Yes, I know. 1728 01:01:15,080 --> 01:01:17,880 But I am so embarrassed because it's a hundred percent not my personality. 1729 01:01:17,880 --> 01:01:21,400 And I was like, oh, I can never go there again. 1730 01:01:21,400 --> 01:01:22,400 Never. 1731 01:01:22,400 --> 01:01:23,400 Ever. 1732 01:01:23,400 --> 01:01:24,880 And it's very convenient. 1733 01:01:24,880 --> 01:01:26,280 And I like my Diet Coke. 1734 01:01:26,280 --> 01:01:29,800 Oh, I love a large Diet Coke from McDonald's. 1735 01:01:29,800 --> 01:01:31,520 Give me a large Diet Coke and a large fry. 1736 01:01:31,520 --> 01:01:36,200 I get what you're saying because it's happened to me recently where I may have gotten a little 1737 01:01:36,200 --> 01:01:40,920 upset and I'm like, I can tell I'm getting upset with this person who it's obviously 1738 01:01:40,920 --> 01:01:41,920 not their fault. 1739 01:01:41,920 --> 01:01:42,920 And it's funny story. 1740 01:01:42,920 --> 01:01:44,400 It was in a Walmart. 1741 01:01:44,400 --> 01:01:45,400 No way. 1742 01:01:45,400 --> 01:01:53,320 I was really upset because my stepdaughter, what she wanted for Christmas and I had painstakingly 1743 01:01:53,320 --> 01:01:55,960 searched high and low for a pink electric scooter. 1744 01:01:55,960 --> 01:01:58,040 And I found it at this one Walmart. 1745 01:01:58,040 --> 01:01:59,040 I bought it. 1746 01:01:59,040 --> 01:02:00,040 I wrapped it. 1747 01:02:00,040 --> 01:02:01,480 I gave it to her for Christmas. 1748 01:02:01,480 --> 01:02:03,320 She was so excited. 1749 01:02:03,320 --> 01:02:05,040 And we went to plug it in and there's no charger. 1750 01:02:05,040 --> 01:02:06,800 And I was like, oh, you probably didn't do it right. 1751 01:02:06,800 --> 01:02:09,360 You know, we finished putting the scooter together and we're looking at every crevice. 1752 01:02:09,360 --> 01:02:10,560 There's no charger. 1753 01:02:10,560 --> 01:02:12,680 And she was so disappointed and so heartbroken. 1754 01:02:12,680 --> 01:02:13,680 I mean, of course she was. 1755 01:02:13,680 --> 01:02:14,680 She's a child. 1756 01:02:14,680 --> 01:02:16,000 And also we don't have them every day. 1757 01:02:16,000 --> 01:02:18,320 We get them infrequently. 1758 01:02:18,320 --> 01:02:21,700 And so this was going to be the only chance she would have had to play with a scooter 1759 01:02:21,700 --> 01:02:23,000 for another month. 1760 01:02:23,000 --> 01:02:25,280 So I was infuriated. 1761 01:02:25,280 --> 01:02:27,520 They ruined her Christmas. 1762 01:02:27,520 --> 01:02:31,680 And I went into that Walmart with the box and I was like trying to keep my cool. 1763 01:02:31,680 --> 01:02:34,000 And I'm like, it's not this poor dude's fault going up. 1764 01:02:34,000 --> 01:02:35,080 He didn't pack the box. 1765 01:02:35,080 --> 01:02:36,080 I know. 1766 01:02:36,080 --> 01:02:37,080 And I know that. 1767 01:02:37,080 --> 01:02:39,560 And the thing is, I'm here in the moment and you know that, but so I'm trying to keep 1768 01:02:39,560 --> 01:02:40,560 my cool. 1769 01:02:40,560 --> 01:02:42,160 And I'm like, I need to return this. 1770 01:02:42,160 --> 01:02:43,160 And he's like, can I ask why? 1771 01:02:43,160 --> 01:02:45,600 And I'm like, yeah, there's no charger. 1772 01:02:45,600 --> 01:02:49,200 And I said, look, I'm even cool not doing this return if you can give me a charger for 1773 01:02:49,200 --> 01:02:50,200 it. 1774 01:02:50,200 --> 01:02:51,200 Oh, you can't do that. 1775 01:02:51,200 --> 01:02:52,200 I'm like, okay. 1776 01:02:52,200 --> 01:02:54,640 Well somebody else stole the charger out of this box and you take one out of another one. 1777 01:02:54,640 --> 01:02:55,640 I can't do that. 1778 01:02:55,640 --> 01:02:56,640 And I'm like, okay. 1779 01:02:56,640 --> 01:02:57,640 So how do I get another one? 1780 01:02:57,640 --> 01:02:58,640 Uh, I can do this return. 1781 01:02:58,640 --> 01:02:59,640 You can buy another one. 1782 01:02:59,640 --> 01:03:00,640 I'm like, uh huh. 1783 01:03:00,640 --> 01:03:01,640 No. 1784 01:03:01,640 --> 01:03:05,640 Um, I want to walk away here with a scooter. 1785 01:03:05,640 --> 01:03:07,200 I can't do that. 1786 01:03:07,200 --> 01:03:11,960 So I'm trying and he was a, you know, a young guy trying not to lose my mind with him. 1787 01:03:11,960 --> 01:03:17,080 And I'm like breathing, but I did say, I'm like, okay, I just like to return to do the 1788 01:03:17,080 --> 01:03:18,360 return please. 1789 01:03:18,360 --> 01:03:21,400 And then they were giving me trouble because I didn't buy it at that store. 1790 01:03:21,400 --> 01:03:23,200 Oh no. 1791 01:03:23,200 --> 01:03:24,520 And they're like, you didn't buy it at this store. 1792 01:03:24,520 --> 01:03:25,560 I'm like, I know. 1793 01:03:25,560 --> 01:03:29,480 Cause I had to go to a far away Walmart to find one in pink and they're like, well then 1794 01:03:29,480 --> 01:03:30,480 stock. 1795 01:03:30,480 --> 01:03:31,480 Yes. 1796 01:03:31,480 --> 01:03:32,480 And they're like, well, you can't return it here. 1797 01:03:32,480 --> 01:03:33,480 I'm like, that is absolute bull. 1798 01:03:33,480 --> 01:03:37,320 That and I started losing my cool and my husband's kind of like, he, it's okay. 1799 01:03:37,320 --> 01:03:39,320 It's not this little person's fault. 1800 01:03:39,320 --> 01:03:45,400 And I'm just like, how do I return the scooter without driving like 35 miles? 1801 01:03:45,400 --> 01:03:46,680 But so I get it. 1802 01:03:46,680 --> 01:03:51,200 I was mildly losing my cool and like, I had to keep reminding myself, which people should 1803 01:03:51,200 --> 01:03:52,840 do is you know what? 1804 01:03:52,840 --> 01:03:53,840 Yes. 1805 01:03:53,840 --> 01:03:58,560 This guy's taking a little bit longer to do his job and inspect your groceries. 1806 01:03:58,560 --> 01:04:02,480 But there's a reason why these processes are in place. 1807 01:04:02,480 --> 01:04:06,440 And I know he was just following the rules, but I was going to throw that scooter through 1808 01:04:06,440 --> 01:04:07,440 a wall, but I didn't. 1809 01:04:07,440 --> 01:04:08,440 So did you return the scooter? 1810 01:04:08,440 --> 01:04:09,440 I returned the scooter. 1811 01:04:09,440 --> 01:04:10,840 Oh, the original store. 1812 01:04:10,840 --> 01:04:12,840 You don't want to know the story. 1813 01:04:12,840 --> 01:04:13,840 Okay. 1814 01:04:13,840 --> 01:04:14,840 No, I'll tell you. 1815 01:04:14,840 --> 01:04:16,440 I had to go to the original store and return it. 1816 01:04:16,440 --> 01:04:21,440 And then they issued me a gift card, which I then bought another scooter online to have 1817 01:04:21,440 --> 01:04:22,440 it shipped to me. 1818 01:04:22,440 --> 01:04:23,440 Shut up. 1819 01:04:23,440 --> 01:04:27,440 And the next one that came, it came with a charger, plugged it in, no lights lit up. 1820 01:04:27,440 --> 01:04:29,800 We're like, hmm, maybe we just have to leave it for a while. 1821 01:04:29,800 --> 01:04:31,240 Left it for 24 hours. 1822 01:04:31,240 --> 01:04:32,240 Nothing ever lit up. 1823 01:04:32,240 --> 01:04:33,240 Nothing. 1824 01:04:33,240 --> 01:04:37,560 So the scooter was broken and I realized myself enough to know I'm losing my cool. 1825 01:04:37,560 --> 01:04:41,080 If I just looked at my husband and I said, this is your problem now, you need to go return 1826 01:04:41,080 --> 01:04:43,160 it or something bad will happen. 1827 01:04:43,160 --> 01:04:46,160 So you have to do this or I will end up in jail. 1828 01:04:46,160 --> 01:04:50,000 I will be in jail if I handle this. 1829 01:04:50,000 --> 01:04:51,000 So I did not handle that. 1830 01:04:51,000 --> 01:04:52,000 Well, at least you knew your limits. 1831 01:04:52,000 --> 01:04:53,000 I did. 1832 01:04:53,000 --> 01:04:54,000 Did the scooter have good reviews? 1833 01:04:54,000 --> 01:04:55,000 It did. 1834 01:04:55,000 --> 01:04:56,000 Oh, interesting. 1835 01:04:56,000 --> 01:04:57,000 Okay. 1836 01:04:57,000 --> 01:04:58,000 It did. 1837 01:04:58,000 --> 01:04:59,000 If you look up that scooter. 1838 01:04:59,000 --> 01:05:03,000 I thought you were going to be like, didn't even read them. 1839 01:05:03,000 --> 01:05:04,160 No, I did. 1840 01:05:04,160 --> 01:05:06,240 And then all these people bought it was like, oh, it was perfect. 1841 01:05:06,240 --> 01:05:07,840 Because it's a scooter for younger kids. 1842 01:05:07,840 --> 01:05:08,840 Yes. 1843 01:05:08,840 --> 01:05:11,200 And they're like, it was great for this age group. 1844 01:05:11,200 --> 01:05:15,440 And I wrote a review and was like, I bought two of them. 1845 01:05:15,440 --> 01:05:16,440 Didn't work out. 1846 01:05:16,440 --> 01:05:17,440 Didn't try it with a third. 1847 01:05:17,440 --> 01:05:21,720 But maybe as any wrecks for scooter, I'm still looking. 1848 01:05:21,720 --> 01:05:29,540 You can email us at og3tftsi.com if you have any pink scooter children's recommendations 1849 01:05:29,540 --> 01:05:30,960 for Miss Beat. 1850 01:05:30,960 --> 01:05:31,960 Electric scooters, guys. 1851 01:05:31,960 --> 01:05:32,960 Thanks. 1852 01:05:32,960 --> 01:05:33,960 Electric scooters. 1853 01:05:33,960 --> 01:05:34,960 And that's, we'll wrap it up. 1854 01:05:34,960 --> 01:05:35,960 I'm just kidding. 1855 01:05:35,960 --> 01:05:36,960 I'm just kidding. 1856 01:05:36,960 --> 01:05:37,960 But I think probably like, does she have a helmet? 1857 01:05:37,960 --> 01:05:38,960 Does she have elbow pads, knee pads? 1858 01:05:38,960 --> 01:05:39,960 Yeah, we've got everything. 1859 01:05:39,960 --> 01:05:40,960 Okay, okay. 1860 01:05:40,960 --> 01:05:41,960 Just not the scooter. 1861 01:05:41,960 --> 01:05:42,960 Okay, but any who's-y. 1862 01:05:42,960 --> 01:05:43,960 Oh, that's sad. 1863 01:05:43,960 --> 01:05:44,960 I know. 1864 01:05:44,960 --> 01:05:51,080 Back to the point of how we make these interactions better and how we could kind of not change 1865 01:05:51,080 --> 01:05:55,360 the narrative, but maybe change an experience. 1866 01:05:55,360 --> 01:05:59,640 What I personally do, because I have probably lost my cool. 1867 01:05:59,640 --> 01:06:00,640 Let's be real. 1868 01:06:00,640 --> 01:06:01,900 You are much more Zen than me. 1869 01:06:01,900 --> 01:06:02,900 I am. 1870 01:06:02,900 --> 01:06:08,200 I am the glass half full person, but what I like to do whenever I am interacting with 1871 01:06:08,200 --> 01:06:12,960 the public or individuals from the service or hospitality industry, I kill them with 1872 01:06:12,960 --> 01:06:13,960 kindness. 1873 01:06:13,960 --> 01:06:20,500 So at any point, if you are having a decent day, I think you could potentially make an 1874 01:06:20,500 --> 01:06:24,520 employee's day by simply asking, how are you doing today? 1875 01:06:24,520 --> 01:06:27,440 Because they're obligated to ask how we're doing. 1876 01:06:27,440 --> 01:06:29,920 Sometimes they're surprised to me that they're like, oh, I'm good. 1877 01:06:29,920 --> 01:06:31,600 Yeah, but like, how are you? 1878 01:06:31,600 --> 01:06:33,320 Are you having a good day? 1879 01:06:33,320 --> 01:06:34,320 Thank you. 1880 01:06:34,320 --> 01:06:36,220 Even just saying, thank you so much. 1881 01:06:36,220 --> 01:06:37,220 Have a great day. 1882 01:06:37,220 --> 01:06:43,520 You have no idea how much those little interactions and those little statements could truly make 1883 01:06:43,520 --> 01:06:44,520 someone's day. 1884 01:06:44,520 --> 01:06:46,640 I was recently, I moved. 1885 01:06:46,640 --> 01:06:50,160 I am very close to a Trader Joe's now and we love it. 1886 01:06:50,160 --> 01:06:51,160 So telly. 1887 01:06:51,160 --> 01:06:58,780 But the conversations I've had with just the checkout people, oh, we're chit chatting. 1888 01:06:58,780 --> 01:06:59,780 How is your day? 1889 01:06:59,780 --> 01:07:00,920 How is my day? 1890 01:07:00,920 --> 01:07:07,040 I told the guy at the checkout line last night that I was having a pizza night on Friday 1891 01:07:07,040 --> 01:07:11,680 with my friends and that is why I was buying random pizza toppings. 1892 01:07:11,680 --> 01:07:13,480 I mean, my cart was random as hell. 1893 01:07:13,480 --> 01:07:14,560 But no sauce. 1894 01:07:14,560 --> 01:07:15,560 I didn't buy sauce. 1895 01:07:15,560 --> 01:07:17,580 I didn't buy sauce. 1896 01:07:17,580 --> 01:07:22,400 And they even said, oh my God, this cinnamon bun coffee creamer. 1897 01:07:22,400 --> 01:07:24,160 I haven't worked in a couple of weeks. 1898 01:07:24,160 --> 01:07:25,240 Is this new? 1899 01:07:25,240 --> 01:07:29,000 The employee is asking me for a recommendation. 1900 01:07:29,000 --> 01:07:32,760 So I'm literally like, oh, oh, dude, tablespoon. 1901 01:07:32,760 --> 01:07:34,560 You still do your almond milk. 1902 01:07:34,560 --> 01:07:39,280 Maybe add a touch of cinnamon on top of the cinnamon bun creamer. 1903 01:07:39,280 --> 01:07:43,760 We had a great interaction and I walked away feeling really good and I hope I brighten 1904 01:07:43,760 --> 01:07:44,760 their day a little bit. 1905 01:07:44,760 --> 01:07:46,400 Well, yeah, you treated them like people. 1906 01:07:46,400 --> 01:07:47,400 It's crazy. 1907 01:07:47,400 --> 01:07:50,560 And you know, if maybe you're in a bad place or you're like us and you've had a bad day 1908 01:07:50,560 --> 01:07:54,600 and you can't do that, take a few breaths, know your limits, walk away. 1909 01:07:54,600 --> 01:07:57,760 Especially if you're not legally allowed to kill anything over two pounds. 1910 01:07:57,760 --> 01:08:02,120 I've had to walk away, come back. 1911 01:08:02,120 --> 01:08:03,120 Yes. 1912 01:08:03,120 --> 01:08:04,400 And then like, hey, I am really sorry. 1913 01:08:04,400 --> 01:08:05,400 Let's start this again. 1914 01:08:05,400 --> 01:08:06,400 That's huge. 1915 01:08:06,400 --> 01:08:07,400 That's huge. 1916 01:08:07,400 --> 01:08:09,040 Sorry, I needed a reset. 1917 01:08:09,040 --> 01:08:10,840 Just start this interaction again. 1918 01:08:10,840 --> 01:08:12,760 And I've done that. 1919 01:08:12,760 --> 01:08:15,480 I was a little worked up at Walmart with their customer service. 1920 01:08:15,480 --> 01:08:16,480 Literally. 1921 01:08:16,480 --> 01:08:17,480 I had to walk away. 1922 01:08:17,480 --> 01:08:18,480 I literally had to walk away. 1923 01:08:18,480 --> 01:08:21,760 Any big box store like that? 1924 01:08:21,760 --> 01:08:25,480 Walmart, Target, Costco, State of Rhodes, like anything. 1925 01:08:25,480 --> 01:08:26,480 No. 1926 01:08:26,480 --> 01:08:28,600 I'm not sponsored, but I have such different experiences at Target. 1927 01:08:28,600 --> 01:08:32,120 Whenever I go to Target, I'm always like, oh my God, it's like night and day. 1928 01:08:32,120 --> 01:08:33,120 What Target are you going to? 1929 01:08:33,120 --> 01:08:34,120 Because I need to go there. 1930 01:08:34,120 --> 01:08:36,640 Girl, I've had the best interactions at Target. 1931 01:08:36,640 --> 01:08:38,600 I get the best service at Target. 1932 01:08:38,600 --> 01:08:39,600 I have come there. 1933 01:08:39,600 --> 01:08:41,600 No, I get the lazy teenagers. 1934 01:08:41,600 --> 01:08:47,320 See, that's why people say I pay more to shop at Target so I don't have to shop at Walmart. 1935 01:08:47,320 --> 01:08:48,320 Literally. 1936 01:08:48,320 --> 01:08:52,340 I went to Target with clothes that had been bought for my daughter for her birthday. 1937 01:08:52,340 --> 01:08:55,440 I did not have receipts, but I know they're from Target because it's that brand. 1938 01:08:55,440 --> 01:08:57,880 I got a return and they're like, oh, do you have a receipt? 1939 01:08:57,880 --> 01:08:58,880 I'm like, no, it was a present. 1940 01:08:58,880 --> 01:08:59,880 They're just like, okay. 1941 01:08:59,880 --> 01:09:03,720 They return it and they scan your ID because you can only do so much per year, but they 1942 01:09:03,720 --> 01:09:04,720 didn't give me trouble. 1943 01:09:04,720 --> 01:09:05,720 They didn't harass me. 1944 01:09:05,720 --> 01:09:06,720 They just give you a gift card. 1945 01:09:06,720 --> 01:09:07,720 Yeah. 1946 01:09:07,720 --> 01:09:10,720 I told them, I'm going to go spend it right now, but this isn't her size. 1947 01:09:10,720 --> 01:09:13,680 When I've done that at Walmart, it's 20 questions. 1948 01:09:13,680 --> 01:09:14,800 I feel like a criminal. 1949 01:09:14,800 --> 01:09:17,160 I feel like I've done something wrong. 1950 01:09:17,160 --> 01:09:20,800 Also, I feel like the loss prevention team. 1951 01:09:20,800 --> 01:09:22,480 This is a great topic actually. 1952 01:09:22,480 --> 01:09:27,920 Loss prevention teams at retail stores like Walmart and Target or any big box store. 1953 01:09:27,920 --> 01:09:33,840 The cop that I was previously speaking about left the police department she was with to 1954 01:09:33,840 --> 01:09:37,840 be the loss prevention director at a Target. 1955 01:09:37,840 --> 01:09:39,280 That's amazing. 1956 01:09:39,280 --> 01:09:41,800 They normally do regions. 1957 01:09:41,800 --> 01:09:44,400 They normally have a regional loss prevention. 1958 01:09:44,400 --> 01:09:48,320 This store was so bad because it's in that city. 1959 01:09:48,320 --> 01:09:49,960 There is that. 1960 01:09:49,960 --> 01:09:50,960 It was in a neighboring city. 1961 01:09:50,960 --> 01:09:51,960 Okay. 1962 01:09:51,960 --> 01:09:54,040 The murder pours over. 1963 01:09:54,040 --> 01:09:56,680 Well, and by the statistics, where you live. 1964 01:09:56,680 --> 01:09:58,160 It was in the same county. 1965 01:09:58,160 --> 01:09:59,160 Okay. 1966 01:09:59,160 --> 01:10:01,120 You're still not really improving the argument. 1967 01:10:01,120 --> 01:10:02,320 No, I'm not. 1968 01:10:02,320 --> 01:10:08,240 But the store was so bad that those interactions at that Target might have been bad because 1969 01:10:08,240 --> 01:10:10,960 they think everyone is their ceiling. 1970 01:10:10,960 --> 01:10:11,960 Okay. 1971 01:10:11,960 --> 01:10:12,960 Yeah. 1972 01:10:12,960 --> 01:10:18,400 We could just be shopping at certain Walmarts, certain Targets, just certain stores in general 1973 01:10:18,400 --> 01:10:21,340 that just have a lot of loss. 1974 01:10:21,340 --> 01:10:26,080 These employees are tasked with making sure, okay, no, we don't accept returns without 1975 01:10:26,080 --> 01:10:27,080 receipt. 1976 01:10:27,080 --> 01:10:31,280 So, now my Walmart, my Target, they are right across from each other. 1977 01:10:31,280 --> 01:10:32,840 And you have different experiences. 1978 01:10:32,840 --> 01:10:33,840 Completely. 1979 01:10:33,840 --> 01:10:36,360 And that, by the way, both those experiences were at those Targets. 1980 01:10:36,360 --> 01:10:37,680 You could see the other one. 1981 01:10:37,680 --> 01:10:38,680 It's right over there. 1982 01:10:38,680 --> 01:10:42,920 All I know is I have a much better experience and I pay a little bit more at the red circle. 1983 01:10:42,920 --> 01:10:47,920 Well, I know from my point of view, I don't go to Walmart unless I know my patience is 1984 01:10:47,920 --> 01:10:51,520 as high as it can be because you always know. 1985 01:10:51,520 --> 01:10:52,520 You just know. 1986 01:10:52,520 --> 01:10:53,520 Yeah. 1987 01:10:53,520 --> 01:10:57,000 And you have to have that built in time for them to check your receipt. 1988 01:10:57,000 --> 01:10:58,000 It's just like going to Costco. 1989 01:10:58,000 --> 01:11:01,600 You're not going to walk out without someone going through your receipt. 1990 01:11:01,600 --> 01:11:02,600 Smile and deal with it. 1991 01:11:02,600 --> 01:11:03,600 Yeah. 1992 01:11:03,600 --> 01:11:06,520 Just smile and deal with it because you willingly went into that store. 1993 01:11:06,520 --> 01:11:07,520 Yes. 1994 01:11:07,520 --> 01:11:08,960 You know it's not your first time there. 1995 01:11:08,960 --> 01:11:10,280 That's a good thing to circle back to. 1996 01:11:10,280 --> 01:11:12,080 You chose to go to this place. 1997 01:11:12,080 --> 01:11:13,200 You know the drill. 1998 01:11:13,200 --> 01:11:14,200 This isn't your first time. 1999 01:11:14,200 --> 01:11:16,160 It's like going to Costco gas and getting mad. 2000 01:11:16,160 --> 01:11:18,120 You have to wait 20 minutes to get gas. 2001 01:11:18,120 --> 01:11:19,120 So cheap. 2002 01:11:19,120 --> 01:11:22,160 I know, but that's just boo on you for going at the wrong time. 2003 01:11:22,160 --> 01:11:24,080 I have never gone when there's not a line. 2004 01:11:24,080 --> 01:11:26,320 Right before they close or first thing in the morning. 2005 01:11:26,320 --> 01:11:27,320 Yeah. 2006 01:11:27,320 --> 01:11:28,320 Oh, see. 2007 01:11:28,320 --> 01:11:29,320 I am not an early bird. 2008 01:11:29,320 --> 01:11:30,320 So that's why I've never seen that. 2009 01:11:30,320 --> 01:11:31,520 Then just go before they close. 2010 01:11:31,520 --> 01:11:35,640 Typically, Costco gas closes well after the warehouse closes. 2011 01:11:35,640 --> 01:11:36,640 Oh. 2012 01:11:36,640 --> 01:11:39,400 So it should be open when you're coming home from work. 2013 01:11:39,400 --> 01:11:40,400 Interesting. 2014 01:11:40,400 --> 01:11:44,280 If you're late night grocery runs, just go to Costco and get gas. 2015 01:11:44,280 --> 01:11:45,280 Okay. 2016 01:11:45,280 --> 01:11:46,280 We see the line. 2017 01:11:46,280 --> 01:11:47,840 I'll pay the extra 10 cents. 2018 01:11:47,840 --> 01:11:51,360 Ms. B only goes grocery shopping at like 9 PM. 2019 01:11:51,360 --> 01:11:52,360 Holy smokes. 2020 01:11:52,360 --> 01:11:56,880 The last time I went to get gas, it was $4.89 at the gas station right up here on the corner 2021 01:11:56,880 --> 01:11:58,160 was $4.01 at Costco. 2022 01:11:58,160 --> 01:12:01,120 Oh, and you just don't work up for gas. 2023 01:12:01,120 --> 01:12:03,120 Like I know my spots around me. 2024 01:12:03,120 --> 01:12:08,800 And yeah, it was like $4.01 at Costco, but then it was $4.09, $4.10 at this one little 2025 01:12:08,800 --> 01:12:10,240 one I found by like a- 2026 01:12:10,240 --> 01:12:11,240 See, I just- 2027 01:12:11,240 --> 01:12:12,440 Bob's discount gas. 2028 01:12:12,440 --> 01:12:13,800 Yeah, something like that. 2029 01:12:13,800 --> 01:12:21,440 Going to podcast once a week, once every two weeks is like the most driving I do. 2030 01:12:21,440 --> 01:12:24,240 Must be nice. 2031 01:12:24,240 --> 01:12:26,320 My commute to work now is like 3.8 miles. 2032 01:12:26,320 --> 01:12:27,320 Nice. 2033 01:12:27,320 --> 01:12:28,960 We are not in the same tax bracket. 2034 01:12:28,960 --> 01:12:29,960 We are not. 2035 01:12:29,960 --> 01:12:31,400 No, I think we are. 2036 01:12:31,400 --> 01:12:32,400 I just- 2037 01:12:32,400 --> 01:12:34,040 You're just lucky that you get to live close to me. 2038 01:12:34,040 --> 01:12:36,240 I fill my gas camp every other day. 2039 01:12:36,240 --> 01:12:37,480 Oh no, I'm like every two weeks. 2040 01:12:37,480 --> 01:12:39,480 And I drive a Toyota truck. 2041 01:12:39,480 --> 01:12:43,680 Yeah, I'm in like a big mom car and I drive. 2042 01:12:43,680 --> 01:12:45,000 That's a medium mom car. 2043 01:12:45,000 --> 01:12:46,000 That's a medium? 2044 01:12:46,000 --> 01:12:47,000 Yeah, that's a medium mom car. 2045 01:12:47,000 --> 01:12:49,200 I mean it's not a suburban, but it's definitely not a- 2046 01:12:49,200 --> 01:12:51,080 Big mom car is like a suburban Tahoe. 2047 01:12:51,080 --> 01:12:53,240 Oh, I mean it's smaller than that, but- 2048 01:12:53,240 --> 01:12:54,240 You're in a compact SUV. 2049 01:12:54,240 --> 01:12:55,240 Do you have a third row? 2050 01:12:55,240 --> 01:12:56,240 No. 2051 01:12:56,240 --> 01:12:57,240 She's in a Equinox. 2052 01:12:57,240 --> 01:12:58,240 Yeah. 2053 01:12:58,240 --> 01:12:59,240 Oh, those are small. 2054 01:12:59,240 --> 01:13:00,240 Those are considered small. 2055 01:13:00,240 --> 01:13:01,240 Those are small. 2056 01:13:01,240 --> 01:13:02,240 Those are considered a mid-sized small. 2057 01:13:02,240 --> 01:13:04,200 I mean, I'm in a clown car. 2058 01:13:04,200 --> 01:13:05,200 You're in a small SUV. 2059 01:13:05,200 --> 01:13:06,200 Yeah, that's true. 2060 01:13:06,200 --> 01:13:07,200 She is. 2061 01:13:07,200 --> 01:13:10,480 This is going to sound weird to say, but great way to know if you're driving a clown car, 2062 01:13:10,480 --> 01:13:15,840 like a compact is your cup holders, are your cup holders in line or are they side by side? 2063 01:13:15,840 --> 01:13:16,840 Mine are in line. 2064 01:13:16,840 --> 01:13:17,840 In line? 2065 01:13:17,840 --> 01:13:23,240 If it's like one in front of the other, 99% of the time that is a compact car. 2066 01:13:23,240 --> 01:13:26,360 If they are side by side, that's going to be a mid or a full. 2067 01:13:26,360 --> 01:13:27,840 Oh, why is that? 2068 01:13:27,840 --> 01:13:28,840 Because of the width of the car. 2069 01:13:28,840 --> 01:13:29,840 The width of the car. 2070 01:13:29,840 --> 01:13:31,200 Mine are behind each other. 2071 01:13:31,200 --> 01:13:32,200 There you go. 2072 01:13:32,200 --> 01:13:33,200 Compact SUV. 2073 01:13:33,200 --> 01:13:34,200 Boom. 2074 01:13:34,200 --> 01:13:35,200 Wow, interesting. 2075 01:13:35,200 --> 01:13:36,680 I'm learning so much today. 2076 01:13:36,680 --> 01:13:40,400 So on that note, unless we have other things to share, why don't we wrap it here? 2077 01:13:40,400 --> 01:13:41,400 Let's do it. 2078 01:13:41,400 --> 01:13:43,800 Ladies, Linda, thank you so much for being with us. 2079 01:13:43,800 --> 01:13:50,200 I learned a lot about bugs more than I even knew and don't really like some of the things 2080 01:13:50,200 --> 01:13:53,560 that I learned, but I really appreciate you sharing what you shared. 2081 01:13:53,560 --> 01:13:57,960 And I hope that those that are listening maybe have a little better insight on what to ask 2082 01:13:57,960 --> 01:14:01,080 their vendors and how to handle their pest problems. 2083 01:14:01,080 --> 01:14:02,960 And how to check for bugs in your rooms. 2084 01:14:02,960 --> 01:14:03,960 This is very true as well. 2085 01:14:03,960 --> 01:14:04,960 Thank you for having me. 2086 01:14:04,960 --> 01:14:07,000 Liz, you want to take us out with the socials? 2087 01:14:07,000 --> 01:14:08,580 I would love to. 2088 01:14:08,580 --> 01:14:13,040 Please check out still our fairly new website, www.tftsi.com. 2089 01:14:13,040 --> 01:14:19,200 If you scroll all the way down on that page, there is a contact us. 2090 01:14:19,200 --> 01:14:24,840 Feel free if you have a story or if you want to be on the podcast and call in, feel free 2091 01:14:24,840 --> 01:14:30,240 to leave your contact info there and you can follow us on all of our socials. 2092 01:14:30,240 --> 01:14:35,000 We just suggest you searching in search bar, Tales from the Service Industry. 2093 01:14:35,000 --> 01:14:39,160 And if you want to email us, that is og3tftsi.com. 2094 01:14:39,160 --> 01:14:40,160 That is og3tftsi.com. 2095 01:14:40,160 --> 01:14:41,160 The consummate professional. 2096 01:14:41,160 --> 01:14:42,160 Crushed it. 2097 01:14:42,160 --> 01:14:43,160 Love it. 2098 01:14:43,160 --> 01:14:44,160 Thank you so much. 2099 01:14:44,160 --> 01:14:45,160 And we will be back in about two weeks. 2100 01:14:45,160 --> 01:15:05,560 Avenue podcast.net