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I'm getting warmed up.

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On that note, welcome back to another episode of Tales from the Service Industry.

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I am one of your co-hosts Liz.

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Whoa, whoa, whoa, whoa, Liz.

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What?

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New season.

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Uh oh.

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With new seasons come new things.

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Uh oh.

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My bad, my bad.

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I'm ready.

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We've got a new theme song.

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Oh, let's go.

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Look out.

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On that note, welcome back to Tales from the Service Industry.

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On the mics tonight, we've got Liz.

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Hi team.

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We've got Ms. B. Hey.

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And we have Gwen joining us.

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Hi.

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Wow.

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Okay.

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Well, first time jitters.

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Longtime listener, first time guest.

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You know it.

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So normally we would ask you to introduce yourself, but I think if you are going to

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come back a few more times that we will just let people organically get to know you.

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Oh, I like that.

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Something different.

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Little mystery to the season three.

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I am a mystery.

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I am an enigma.

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Wrapped in a riddle.

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Yes.

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Called it.

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Watch out.

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It's getting deep.

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You're going to step in something.

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I already stepped in it.

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I done did it.

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You're just walking around in it now.

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At one point, the company that all three of us worked for, we all stepped in it.

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Yeah.

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True that.

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I digress.

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Ladies, what have you been up to?

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It's been weeks since we got together.

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It's been so long.

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I've just been trying to survive.

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I've missed you guys.

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Have you not been thriving?

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No.

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You've just been barely surviving.

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New year, just trying to survive.

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My job, we're just going through a transition of management companies.

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So it's just been a challenge.

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Sorry, you said transition.

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It could have gone a couple of different ways.

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Yeah, it definitely could have.

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Not that fun kind, a different fun kind.

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So yeah, I've just basically been living in hell.

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So I'm so excited to be back with you guys and hearing some fun stories.

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And to talk out everything that you've gone through.

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Some of it I just want to forget.

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I'm going to repress some of these memories.

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To healing group.

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We're here for each other.

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Okay.

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Exactly.

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Well, it is our weekly therapy.

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So when we stopped recording, it kind of hurt.

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Not going to lie.

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I know it did.

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And at the same time, I may have slept a lot more.

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So I needed a little rest, but I'm very happy to be back, guys.

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What is, you've been surviving or thriving?

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I think I've been thriving, honestly.

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I've missed you guys terribly.

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Don't get me wrong.

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But work has not been terrible.

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I mean, I ended the year really strong, hosted another kids camp and I was in charge of the

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care of 24 to 30 children, like three to 10 years old.

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And we have some stories from them.

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Let me just say that.

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I'm excited.

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We had the bounce houses, we had the bubbles, we had the reptiles, we had all the fun stuff.

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I actually have a few boat rental stories as well.

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Those are my favorite.

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That I have loaded up.

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Any more B-Ys?

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No, God no.

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What's a B-Y?

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B-Y.

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Boating under the influence.

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It's a B-Y but on the water.

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I need to hear about this.

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Oh my God.

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I think I do have nightmares about that guy.

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Just one guy.

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Just the one.

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He was, he did a boat rental solo and seemed totally fine at the time of like checking

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in, getting the safety spiel.

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We let him out and then an hour later I get a call from a boat yard, not far from property

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and said, this guy is trashed and he just crashed your boat into our dock and you need

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to come and get him and handle this situation.

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So he ended up sitting in the drunk tank for the night.

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How did they get your information?

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How did they get to you?

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So my work's name is on the back of the boat.

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Yeah.

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Yeah.

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And the guys knew me because we work in the same field.

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So I get a call on myself from their manager.

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I'm like, hey Tony, how's it going?

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Like thinking it's just a check-in call.

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And anyway, yeah, he sat in the drunk tank and ended up getting a B-Y.

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Bill, you got anything for us?

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No, I don't really actually have a whole lot of stories coming out of our break.

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That's so nice.

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Well, part of it's because I spent my free time like trying to not lose my craft for

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the pod, if you will.

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So it was spent doing things like new theme song, new artwork, that kind of stuff.

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I love that.

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Put a little polish on the pod.

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So you were still working.

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Yes.

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We weren't recording, but I was still doing stuff.

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Yeah, I definitely was not.

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Working too much.

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You were like actually working.

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Seriously, long days getting ready for a transition, then being in a transition and now recovery.

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So technically she was doing research.

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You're still doing it.

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Yeah, I know.

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Story collection.

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Let's go.

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Okay, so I want to start this one out kind of different by asking you guys a question.

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So I very recently basically almost had a boat go up in flames.

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Oops.

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Yeah.

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And you all are familiar with my boat rentals.

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Based on all of your prior knowledge now, how do you think that might have happened?

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Oh man.

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Bad batteries?

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Your battery thing.

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Ding, ding, ding, ding, ding.

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Look at our memory.

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I was like your batteries.

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Okay.

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What if I told you this boat was one of the boats that got the batteries replaced?

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Oh, replaced.

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The new batteries.

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The new batteries.

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These batteries are-

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No reason.

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No reason for this.

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Seven months old?

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And we get a call from the guests that's like, our boat died.

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And we do the normal protocol.

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We call the tow company.

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We get them back fine.

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And then we start our investigation of like, okay, let's look at the batteries.

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My associate pulls the seat cushion off and the battery is actively smoking.

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All the smoke is encapsulated in the seat compartment.

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And it was like, oh, shit.

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So they immediately are like, okay, get a fire extinguisher just in case.

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Don't plug it in.

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Don't do anything.

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Let's just let it air out.

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And would you guys like to see photos?

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Yes.

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Of the battery.

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Oh my God.

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I want to see.

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So we're just going to do a little show and tell.

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Oh goodness.

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Zoom in on the, where is it?

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The plugin?

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Oh, it's not supposed to look like that.

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No, it is not.

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There is literally a hole in the battery where part of it has melted away.

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All right.

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We have to pass it back because now I need to look at that part.

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I know.

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I need to say it again.

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Oh, well it's got to go back to Liz anyway.

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Yeah.

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Oh dear.

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So worst case scenario, I mean, this could have erupted in flame.

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100%.

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Surprise it did not.

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Uh, yeah.

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With guests on it.

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I mean, the smoke, like it was, I've never seen anything like that.

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One of these boats.

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Sorry.

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Not a boat story, but I've got a room story.

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Ooh, do ya?

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It's not current.

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This is old and stop me if I've told this.

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So we worked with a relocation company, which I'm sure you're familiar with.

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I'm working one day, fire alarms go off, fire doors are slamming shut.

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I'm like, what the hell is going on?

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Right.

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Radio starts lighting up, you know, Oh, third floor, such and such, blah, blah, blah, blah,

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blah.

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Go running up there.

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I am the one that shows up with a fire extinguisher in hand.

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Right.

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Everybody else just shows up.

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Literally.

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What's going on guys?

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Literally.

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Everybody else just shows up.

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I walk around the corner and the hallway is just filled with smoke.

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Wow.

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Not like, you know, to the point where you can't see your hand in front of your face

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kind of thing, but there's a lot of smoke in the hallway.

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Turn the corner again, go into the room and the room is literally, you can't see your

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hand in front of your face.

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Whoa.

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00:08:25,640 --> 00:08:27,560
So this was a long term stay hotel.

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So it had full kitchens.

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Right.

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And she ended up sleepwalking and cooking.

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Oh no.

227
00:08:34,120 --> 00:08:35,120
No.

228
00:08:35,120 --> 00:08:39,880
And all of the plastic trays and whatnot that go in the microwave, all the microwave safe

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stuff, was on the stove.

230
00:08:42,440 --> 00:08:43,440
Oh no.

231
00:08:43,440 --> 00:08:46,300
And she was cooking in her sleep on the stove.

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As you walked in?

233
00:08:47,300 --> 00:08:48,300
No, no, no, no, no.

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That's how it all started.

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That's the story.

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00:08:51,040 --> 00:08:52,040
That's what we're telling.

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What drugs were involved?

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Okay, go on.

239
00:08:54,040 --> 00:08:57,720
Well, it's funny that you say that because apparently it was ambient.

240
00:08:57,720 --> 00:08:58,720
Oh, got it.

241
00:08:58,720 --> 00:09:02,120
And they were relocated to the hotel because their house had burned down.

242
00:09:02,120 --> 00:09:03,120
Why?

243
00:09:03,120 --> 00:09:04,120
The same thing?

244
00:09:04,120 --> 00:09:05,120
No.

245
00:09:05,120 --> 00:09:06,120
Because she was sleepwalking.

246
00:09:06,120 --> 00:09:07,120
Shouldn't they give you a heads up?

247
00:09:07,120 --> 00:09:08,120
Or maybe not put her in a room with a kitchen.

248
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No.

249
00:09:09,120 --> 00:09:10,120
Or I don't know, just stop taking the ambient.

250
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Yeah, well.

251
00:09:11,120 --> 00:09:12,120
I was just like, don't cook anymore.

252
00:09:12,120 --> 00:09:22,760
But like, doesn't that like full annoyed like any sort of insurance policy though?

253
00:09:22,760 --> 00:09:24,200
Like if you already know that like-

254
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It's a medical condition.

255
00:09:25,200 --> 00:09:26,200
Ambient?

256
00:09:26,200 --> 00:09:27,200
Sleepwalking.

257
00:09:27,200 --> 00:09:28,200
Sleepwalking.

258
00:09:28,200 --> 00:09:29,800
And that's because of the ambient.

259
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Well, that was my opinion.

260
00:09:31,360 --> 00:09:33,920
I mean, that was the logical opinion.

261
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Like, it makes sense.

262
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What were the damages?

263
00:09:37,440 --> 00:09:41,800
Basically all the soft goods in the room had smoke damage to them.

264
00:09:41,800 --> 00:09:45,040
The carpet, the walls, the ceiling.

265
00:09:45,040 --> 00:09:47,080
See, I was just thinking like, what in the kitchen?

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I know.

267
00:09:48,080 --> 00:09:49,080
No, it's all of it.

268
00:09:49,080 --> 00:09:50,080
It's all encompassing.

269
00:09:50,080 --> 00:09:54,280
But that's the thing is that there wasn't any real physical damage except for-

270
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Those plates.

271
00:09:55,280 --> 00:09:58,400
The burner element and the plastic cookware for the microwave.

272
00:09:58,400 --> 00:10:01,240
Those were the only things that were truly visibly damaged.

273
00:10:01,240 --> 00:10:08,440
The rest of it was just that really acrid smell of melted plastic in everything.

274
00:10:08,440 --> 00:10:09,440
And you can't get rid of that.

275
00:10:09,440 --> 00:10:10,440
And the hallway.

276
00:10:10,440 --> 00:10:11,440
It seeped.

277
00:10:11,440 --> 00:10:12,440
You know, the hallway aired out fairly well.

278
00:10:12,440 --> 00:10:17,400
But the room, nothing that we did had any positive effect on the smell of that room.

279
00:10:17,400 --> 00:10:19,400
But like all carpets, linen, couch.

280
00:10:19,400 --> 00:10:20,400
I was going to say, was it wallpaper?

281
00:10:20,400 --> 00:10:21,400
Did you have wallpaper?

282
00:10:21,400 --> 00:10:22,400
Was it paint?

283
00:10:22,400 --> 00:10:23,400
No, it was all paint.

284
00:10:23,400 --> 00:10:24,400
So the room got painted.

285
00:10:24,400 --> 00:10:27,440
The carpet and all new soft goods.

286
00:10:27,440 --> 00:10:29,440
We couldn't get the smell out of order.

287
00:10:29,440 --> 00:10:30,440
How long was it out of order?

288
00:10:30,440 --> 00:10:31,440
Weeks.

289
00:10:31,440 --> 00:10:33,440
And so you charged them for all the rooms?

290
00:10:33,440 --> 00:10:34,440
Of course not.

291
00:10:34,440 --> 00:10:35,440
Do we ever?

292
00:10:35,440 --> 00:10:36,440
I don't market.

293
00:10:36,440 --> 00:10:37,440
I try.

294
00:10:37,440 --> 00:10:38,440
I always try.

295
00:10:38,440 --> 00:10:41,480
And if there's pushback, I'll negotiate.

296
00:10:41,480 --> 00:10:44,640
I don't remember the duration to the day.

297
00:10:44,640 --> 00:10:49,880
And I don't know what the total lost revenue for room nights would have been.

298
00:10:49,880 --> 00:10:54,640
All I know is that they were charged for all the damages, the physical damages.

299
00:10:54,640 --> 00:10:55,640
In room.

300
00:10:55,640 --> 00:10:56,640
Yeah.

301
00:10:56,640 --> 00:10:57,640
There's still thousands of dollars.

302
00:10:57,640 --> 00:10:58,640
But did the card go through?

303
00:10:58,640 --> 00:10:59,640
You know, at that?

304
00:10:59,640 --> 00:11:00,640
That's a great question.

305
00:11:00,640 --> 00:11:01,640
It was a prepaid card.

306
00:11:01,640 --> 00:11:02,640
Exactly.

307
00:11:02,640 --> 00:11:07,640
I need you to charge it on the first.

308
00:11:07,640 --> 00:11:11,680
That's when funds will be loaded.

309
00:11:11,680 --> 00:11:15,800
You know, okay, we didn't have a whole lot of negative stuff happen at my hotel over

310
00:11:15,800 --> 00:11:19,640
the holidays, but there were so many of those comments.

311
00:11:19,640 --> 00:11:22,240
You know, it's like people checking in, you swipe their card.

312
00:11:22,240 --> 00:11:23,240
It doesn't go through.

313
00:11:23,240 --> 00:11:25,600
You tell them, I'm sorry, you know, cards declined.

314
00:11:25,600 --> 00:11:27,400
Oh, but the rate's $109.

315
00:11:27,400 --> 00:11:30,080
Yeah, but you have tax and you have.

316
00:11:30,080 --> 00:11:32,680
Times the number of nights.

317
00:11:32,680 --> 00:11:34,200
It doesn't matter.

318
00:11:34,200 --> 00:11:38,680
And then the response is, oh, okay, let me go to CVS and put money on my card.

319
00:11:38,680 --> 00:11:40,680
Now you're extra now.

320
00:11:40,680 --> 00:11:41,680
No, home slice.

321
00:11:41,680 --> 00:11:46,720
That's not a credit card until 6 p.m. and then I'm canceling your reservation.

322
00:11:46,720 --> 00:11:49,000
That is what they call a gift card.

323
00:11:49,000 --> 00:11:50,000
Yeah.

324
00:11:50,000 --> 00:11:51,000
It's a real thing.

325
00:11:51,000 --> 00:11:52,000
Don't even get me started.

326
00:11:52,000 --> 00:11:56,680
Why are you going to a store reloading money?

327
00:11:56,680 --> 00:11:58,360
Because it's a prepaid card.

328
00:11:58,360 --> 00:11:59,720
It's not a front desk world.

329
00:11:59,720 --> 00:12:00,720
It's a nightmare.

330
00:12:00,720 --> 00:12:01,720
Yeah.

331
00:12:01,720 --> 00:12:04,240
And they look like credit cards and debit cards sometimes.

332
00:12:04,240 --> 00:12:05,520
Like a Visa gift card.

333
00:12:05,520 --> 00:12:06,520
And they function like it.

334
00:12:06,520 --> 00:12:07,520
Yeah.

335
00:12:07,520 --> 00:12:08,520
They will function like it.

336
00:12:08,520 --> 00:12:09,520
Yeah.

337
00:12:09,520 --> 00:12:10,640
It's exactly what that is.

338
00:12:10,640 --> 00:12:14,880
So that's why there's an argument with the guest because they're like, but it's a card.

339
00:12:14,880 --> 00:12:16,800
It's a real banking institution.

340
00:12:16,800 --> 00:12:19,840
But that's not how the card itself functions on the receiving end.

341
00:12:19,840 --> 00:12:21,800
Like it doesn't work that way.

342
00:12:21,800 --> 00:12:24,760
And doesn't the name have to match your ID?

343
00:12:24,760 --> 00:12:25,760
That's the thing.

344
00:12:25,760 --> 00:12:26,760
With chime.

345
00:12:26,760 --> 00:12:27,760
Oh my gosh.

346
00:12:27,760 --> 00:12:28,760
It does.

347
00:12:28,760 --> 00:12:29,760
Oh.

348
00:12:29,760 --> 00:12:33,080
So it's kind of like this preloaded card, but it's like to you and it like has the name

349
00:12:33,080 --> 00:12:34,080
on it and everything.

350
00:12:34,080 --> 00:12:36,600
Like embossed and everything.

351
00:12:36,600 --> 00:12:37,600
Sneaky shit.

352
00:12:37,600 --> 00:12:38,600
Embossed.

353
00:12:38,600 --> 00:12:39,600
Embossed.

354
00:12:39,600 --> 00:12:40,600
Such a fancy word.

355
00:12:40,600 --> 00:12:41,600
Oh, upper crest high society.

356
00:12:41,600 --> 00:12:42,600
Who's a gift card?

357
00:12:42,600 --> 00:12:43,600
Literally.

358
00:12:43,600 --> 00:12:47,400
That's what it is.

359
00:12:47,400 --> 00:12:54,080
And like I've had so many different arguments with like our guests and our members because

360
00:12:54,080 --> 00:12:58,840
it's like, well, it may be a quote unquote banking institution, but it's not recognized.

361
00:12:58,840 --> 00:13:01,340
And they're like, oh, well, it gives you that number on the back.

362
00:13:01,340 --> 00:13:03,880
And it's like, yeah, that's the number to call for support.

363
00:13:03,880 --> 00:13:08,280
But it doesn't mean that it's actually recognized by our banking institutions.

364
00:13:08,280 --> 00:13:09,280
I love that.

365
00:13:09,280 --> 00:13:10,280
I haven't used that argument.

366
00:13:10,280 --> 00:13:13,200
And now I'm going to, I just go, it's not a real credit card.

367
00:13:13,200 --> 00:13:16,760
You broke, go home.

368
00:13:16,760 --> 00:13:21,160
No, if it's not actually recognized and acknowledged, it's not a card.

369
00:13:21,160 --> 00:13:22,160
I love that.

370
00:13:22,160 --> 00:13:23,160
I'm using it.

371
00:13:23,160 --> 00:13:24,160
That's the actual reason.

372
00:13:24,160 --> 00:13:25,160
I know.

373
00:13:25,160 --> 00:13:27,160
I just don't, no, no, we don't know.

374
00:13:27,160 --> 00:13:28,160
Go away.

375
00:13:28,160 --> 00:13:29,160
I'm today years old.

376
00:13:29,160 --> 00:13:30,160
Literally.

377
00:13:30,160 --> 00:13:31,160
That money isn't good here.

378
00:13:31,160 --> 00:13:34,160
You're going to have to text me that.

379
00:13:34,160 --> 00:13:35,160
Where's the comma?

380
00:13:35,160 --> 00:13:36,160
Seriously.

381
00:13:36,160 --> 00:13:42,840
But no, I did have a fun story about a fire as well.

382
00:13:42,840 --> 00:13:45,040
Oh, come on.

383
00:13:45,040 --> 00:13:46,600
I did want to share it.

384
00:13:46,600 --> 00:13:49,760
How many of you guys have like experienced fires like on property?

385
00:13:49,760 --> 00:13:50,760
Obviously here.

386
00:13:50,760 --> 00:13:51,760
I'm raising.

387
00:13:51,760 --> 00:13:52,760
I'm raising.

388
00:13:52,760 --> 00:13:53,760
Yeah.

389
00:13:53,760 --> 00:13:54,760
Yeah.

390
00:13:54,760 --> 00:13:58,040
I think we all have most of the time they're false alarms, but sometimes it actually like

391
00:13:58,040 --> 00:13:59,040
legit fires.

392
00:13:59,040 --> 00:14:00,040
Yeah.

393
00:14:00,040 --> 00:14:01,040
Yeah.

394
00:14:01,040 --> 00:14:02,040
Okay.

395
00:14:02,040 --> 00:14:03,520
Not like a full blazing, but like something catching fire, like a little bit.

396
00:14:03,520 --> 00:14:04,520
Yeah.

397
00:14:04,520 --> 00:14:05,520
Yeah.

398
00:14:05,520 --> 00:14:09,240
So like a real reason because we have false alarms, but even as a little, but not like

399
00:14:09,240 --> 00:14:12,440
we don't like our systems are sensitive.

400
00:14:12,440 --> 00:14:14,640
And sometimes steam will set it off.

401
00:14:14,640 --> 00:14:15,640
Yeah.

402
00:14:15,640 --> 00:14:16,640
You know, whatever.

403
00:14:16,640 --> 00:14:19,200
So those are like my hair dryer sets mine off in my apartment.

404
00:14:19,200 --> 00:14:22,200
Rain it back in.

405
00:14:22,200 --> 00:14:23,200
No.

406
00:14:23,200 --> 00:14:24,200
So, okay.

407
00:14:24,200 --> 00:14:25,200
I was doing lobby lizard, right?

408
00:14:25,200 --> 00:14:26,200
We're all just saved.

409
00:14:26,200 --> 00:14:27,200
Shift sarcasm.

410
00:14:27,200 --> 00:14:28,200
Hard sarcasm.

411
00:14:28,200 --> 00:14:29,200
Oh yeah.

412
00:14:29,200 --> 00:14:30,200
Lobby lizard.

413
00:14:30,200 --> 00:14:35,200
And one of my security officers comes up at the time and we're just, you know, shooting

414
00:14:35,200 --> 00:14:40,200
the gossip or people watching as they come in, you know, making up stories like we do.

415
00:14:40,200 --> 00:14:41,200
Love that.

416
00:14:41,200 --> 00:14:45,680
And all of a sudden we're both just like stop and we're like sniffing and she's like, do

417
00:14:45,680 --> 00:14:46,760
you smell that?

418
00:14:46,760 --> 00:14:50,160
And I'm like, yeah, that smells different.

419
00:14:50,160 --> 00:14:55,320
And so like I run to the control panel, nothing's going off, no communication on the emergency

420
00:14:55,320 --> 00:14:57,600
line and she's like, let's go do a property walk.

421
00:14:57,600 --> 00:15:01,240
And I'm like, all right, mind you, this hotel had been open maybe six months.

422
00:15:01,240 --> 00:15:02,240
Brand new.

423
00:15:02,240 --> 00:15:03,240
Brand new hotel.

424
00:15:03,240 --> 00:15:06,400
We walk outside, fast forward.

425
00:15:06,400 --> 00:15:09,360
The outside of the restaurant was on fire.

426
00:15:09,360 --> 00:15:12,800
We just see like smoke pillowing and we're like, what's happening?

427
00:15:12,800 --> 00:15:14,680
So we both start like running over.

428
00:15:14,680 --> 00:15:16,060
She's like, I'm going to go get the golf cart.

429
00:15:16,060 --> 00:15:17,960
And I'm like, do we really need a golf cart?

430
00:15:17,960 --> 00:15:18,960
To run away from the flames.

431
00:15:18,960 --> 00:15:19,960
It was an exit strategy.

432
00:15:19,960 --> 00:15:20,960
Yes.

433
00:15:20,960 --> 00:15:24,960
Little did you know.

434
00:15:24,960 --> 00:15:26,560
So we like run over there.

435
00:15:26,560 --> 00:15:32,040
The head chef, the sous chef, they had already started daisy chaining buckets of water.

436
00:15:32,040 --> 00:15:33,040
So it was the exterior.

437
00:15:33,040 --> 00:15:35,120
No one pulled a fire extinguisher?

438
00:15:35,120 --> 00:15:36,120
Thank you.

439
00:15:36,120 --> 00:15:41,400
The first thing to your point out of my mouth is where is the fire extinguisher?

440
00:15:41,400 --> 00:15:43,400
Everyone's like, we don't know.

441
00:15:43,400 --> 00:15:44,400
Oh no.

442
00:15:44,400 --> 00:15:45,400
I'm sorry.

443
00:15:45,400 --> 00:15:46,400
Your kitchen's stuck.

444
00:15:46,400 --> 00:15:47,400
Your head chef.

445
00:15:47,400 --> 00:15:48,400
They're like third party restaurant.

446
00:15:48,400 --> 00:15:49,400
You know, you know.

447
00:15:49,400 --> 00:15:54,400
So like I have control of them, but I don't have control of them kind of thing.

448
00:15:54,400 --> 00:15:55,400
I got you.

449
00:15:55,400 --> 00:15:56,400
Third party operator.

450
00:15:56,400 --> 00:15:57,400
Yeah.

451
00:15:57,400 --> 00:15:58,400
Lovely.

452
00:15:58,400 --> 00:15:59,400
Lovely restaurant.

453
00:15:59,400 --> 00:16:00,400
Amazing.

454
00:16:00,400 --> 00:16:01,400
Beautiful people.

455
00:16:01,400 --> 00:16:05,920
But I don't know where fire extinguishers are.

456
00:16:05,920 --> 00:16:11,860
So at this point we have responded, caught myself in the middle of a fire and the daisy

457
00:16:11,860 --> 00:16:12,860
chain.

458
00:16:12,860 --> 00:16:17,880
So what is the first thing that we do is jump in line for the daisy chain and I start screaming.

459
00:16:17,880 --> 00:16:19,840
I'm like, is anyone called 911?

460
00:16:19,840 --> 00:16:21,200
Like have we called the fire department?

461
00:16:21,200 --> 00:16:23,200
They're like, you're like passing buckets of water.

462
00:16:23,200 --> 00:16:24,200
Literally.

463
00:16:24,200 --> 00:16:25,200
Hey, have you called 911?

464
00:16:25,200 --> 00:16:26,200
Has anyone called yet?

465
00:16:26,200 --> 00:16:27,200
Or pull the alarm?

466
00:16:27,200 --> 00:16:28,200
Do we have assistance coming?

467
00:16:28,200 --> 00:16:29,200
Anything?

468
00:16:29,200 --> 00:16:30,200
And they're like, no.

469
00:16:30,200 --> 00:16:35,200
And I'm like, I'm going to go do that now.

470
00:16:35,200 --> 00:16:36,200
You guys good with that?

471
00:16:36,200 --> 00:16:37,200
Or you want to keep this up?

472
00:16:37,200 --> 00:16:38,200
Wait, wait.

473
00:16:38,200 --> 00:16:39,200
The alarms not going off?

474
00:16:39,200 --> 00:16:40,200
No.

475
00:16:40,200 --> 00:16:41,200
Another issue.

476
00:16:41,200 --> 00:16:43,800
Because there was a new build.

477
00:16:43,800 --> 00:16:44,800
It was tested.

478
00:16:44,800 --> 00:16:45,800
It passed inspection.

479
00:16:45,800 --> 00:16:48,840
However, it did not work in this instance.

480
00:16:48,840 --> 00:16:50,060
That's insane.

481
00:16:50,060 --> 00:16:53,840
So long story short, by the time the fire department showed up, I wear heels every day

482
00:16:53,840 --> 00:16:57,160
that you know, you know, I wear heels every day.

483
00:16:57,160 --> 00:17:03,000
I am literally smashing out smolders with my heels and the fire department shows up.

484
00:17:03,000 --> 00:17:05,400
Some boy comes up behind me and he's like, you need a job.

485
00:17:05,400 --> 00:17:11,240
And I'm like, where are you hiring, homie?

486
00:17:11,240 --> 00:17:14,880
So you've got the fire department and Liz has got Harbor Patrol.

487
00:17:14,880 --> 00:17:17,360
Yeah, literally Coast Guard, Harbor Patrol.

488
00:17:17,360 --> 00:17:18,360
They're cuties, man.

489
00:17:18,360 --> 00:17:19,360
They can be.

490
00:17:19,360 --> 00:17:20,360
I'm so jealous.

491
00:17:20,360 --> 00:17:21,360
But they got an attitude too.

492
00:17:21,360 --> 00:17:27,600
Even just today, we were talking about like a firefighter and police breakfast.

493
00:17:27,600 --> 00:17:30,400
And I'm looking at a coworker and being like, I'll go.

494
00:17:30,400 --> 00:17:32,160
That's a breakfast.

495
00:17:32,160 --> 00:17:34,880
I want to go to coffee and donuts.

496
00:17:34,880 --> 00:17:35,880
Let's go.

497
00:17:35,880 --> 00:17:39,160
Firefighters came in today to do like a site tour.

498
00:17:39,160 --> 00:17:40,720
And I was like, what time are they arriving?

499
00:17:40,720 --> 00:17:42,080
I'll greet them in the lobby.

500
00:17:42,080 --> 00:17:44,240
Like site tour or like spot inspection?

501
00:17:44,240 --> 00:17:46,760
No, like to do a possible event.

502
00:17:46,760 --> 00:17:48,760
So the fire department for our city.

503
00:17:48,760 --> 00:17:52,760
Miss B is like, I'll be the lobby lizard.

504
00:17:52,760 --> 00:17:53,760
Literally, literally.

505
00:17:53,760 --> 00:17:57,640
I got the email this morning of a site alert for a pop up for today.

506
00:17:57,640 --> 00:17:58,640
My hair.

507
00:17:58,640 --> 00:17:59,640
What?

508
00:17:59,640 --> 00:18:00,640
No, my hair was straight and everything.

509
00:18:00,640 --> 00:18:02,640
I was like, let's go.

510
00:18:02,640 --> 00:18:03,640
I'm a volunteer.

511
00:18:03,640 --> 00:18:04,640
Walk in there.

512
00:18:04,640 --> 00:18:05,640
Hey boys, how are you doing?

513
00:18:05,640 --> 00:18:06,640
That's so crazy.

514
00:18:06,640 --> 00:18:13,840
So did the third party figure out where the fire extinguishers were?

515
00:18:13,840 --> 00:18:17,600
So that was the super fun part was like they were right next to the whole time.

516
00:18:17,600 --> 00:18:18,600
Oh, 100%.

517
00:18:18,600 --> 00:18:19,600
Yeah.

518
00:18:19,600 --> 00:18:20,600
First of all, it's always my luck.

519
00:18:20,600 --> 00:18:24,340
OK, so this is an instant where maybe you guys can relate.

520
00:18:24,340 --> 00:18:25,340
Maybe you can't.

521
00:18:25,340 --> 00:18:30,720
But I have this thing where like when I get so frustrated or angry over a situation that

522
00:18:30,720 --> 00:18:34,160
should have never happened, then I think we can all relate where you've been telling your

523
00:18:34,160 --> 00:18:36,040
manager that this is going to be a situation.

524
00:18:36,040 --> 00:18:37,040
Yeah.

525
00:18:37,040 --> 00:18:38,040
And they're like, oh, it's fine.

526
00:18:38,040 --> 00:18:39,040
Don't even worry about it.

527
00:18:39,040 --> 00:18:40,040
Everything's great.

528
00:18:40,040 --> 00:18:41,040
Yeah.

529
00:18:41,040 --> 00:18:42,040
Like that's not even a concern.

530
00:18:42,040 --> 00:18:47,120
And then you get to go back and be like, so are we going to do a safety training on that?

531
00:18:47,120 --> 00:18:48,120
Thank you.

532
00:18:48,120 --> 00:18:51,000
So basically like every, every Monday.

533
00:18:51,000 --> 00:18:52,000
Literally.

534
00:18:52,000 --> 00:18:54,640
No, I did like a scream cry walk, walk out.

535
00:18:54,640 --> 00:18:58,640
Like I was so upset because at that point, like when you're putting out a fire on your

536
00:18:58,640 --> 00:19:04,640
own and you are the leader that is on duty, like you don't realize how much pressure that

537
00:19:04,640 --> 00:19:06,660
is because you're leading a team.

538
00:19:06,660 --> 00:19:07,920
This is an emergency.

539
00:19:07,920 --> 00:19:08,920
You have to worry about guests.

540
00:19:08,920 --> 00:19:10,640
You have to worry about your staff safety.

541
00:19:10,640 --> 00:19:12,840
You have to worry about your own safety.

542
00:19:12,840 --> 00:19:13,840
Yeah.

543
00:19:13,840 --> 00:19:16,260
But the anticipation is that you are the most senior leader.

544
00:19:16,260 --> 00:19:18,760
You go down with the ship kind of idea.

545
00:19:18,760 --> 00:19:23,480
So once you walk away from that situation, after it's already under control, like I kind

546
00:19:23,480 --> 00:19:25,000
of break down a little bit.

547
00:19:25,000 --> 00:19:26,120
Yeah, no, I get it.

548
00:19:26,120 --> 00:19:29,960
In the moment you're fully in control, but afterwards, the anxiety hits you.

549
00:19:29,960 --> 00:19:30,960
Yes.

550
00:19:30,960 --> 00:19:31,960
It turned into a scream cry.

551
00:19:31,960 --> 00:19:32,960
Yeah.

552
00:19:32,960 --> 00:19:38,320
I called my senior at the time and I'm like, just so you know, here was a situation that

553
00:19:38,320 --> 00:19:41,760
I told you was going to happen weeks ago.

554
00:19:41,760 --> 00:19:42,760
It's happened.

555
00:19:42,760 --> 00:19:43,880
Here's how I handled it.

556
00:19:43,880 --> 00:19:46,320
My incident report is on your desk for tomorrow morning.

557
00:19:46,320 --> 00:19:50,080
Oh, wait, can I say something that made me start laughing?

558
00:19:50,080 --> 00:19:51,080
Yes, please.

559
00:19:51,080 --> 00:19:55,840
You handled it so amazing, but something you were saying about, you know, how you responded

560
00:19:55,840 --> 00:19:58,520
and you responded so well and all that.

561
00:19:58,520 --> 00:20:02,320
So it brought back a memory for me.

562
00:20:02,320 --> 00:20:03,320
Which time?

563
00:20:03,320 --> 00:20:04,320
There's so many memories.

564
00:20:04,320 --> 00:20:05,320
It just happened.

565
00:20:05,320 --> 00:20:09,520
So were you guys, I think this was this last week or this weekend.

566
00:20:09,520 --> 00:20:10,520
Did you guys feel that earthquake?

567
00:20:10,520 --> 00:20:11,520
Oh, yeah.

568
00:20:11,520 --> 00:20:12,520
Yeah.

569
00:20:12,520 --> 00:20:13,520
No.

570
00:20:13,520 --> 00:20:14,800
The earthquake was near where I work.

571
00:20:14,800 --> 00:20:15,800
OK.

572
00:20:15,800 --> 00:20:19,300
And it was a decent size, four point six.

573
00:20:19,300 --> 00:20:21,300
But if you're on the right.

574
00:20:21,300 --> 00:20:22,300
Yeah.

575
00:20:22,300 --> 00:20:23,300
We were the city right near it.

576
00:20:23,300 --> 00:20:24,300
It is.

577
00:20:24,300 --> 00:20:25,300
It feels so much bigger.

578
00:20:25,300 --> 00:20:28,120
That whole thing reacting in the moment.

579
00:20:28,120 --> 00:20:29,640
Your fight or flight kick sound.

580
00:20:29,640 --> 00:20:30,880
What do you guys think I am?

581
00:20:30,880 --> 00:20:33,880
Oh, no, you act in the moment.

582
00:20:33,880 --> 00:20:37,360
You are a boss babe.

583
00:20:37,360 --> 00:20:38,360
Yeah, I ran.

584
00:20:38,360 --> 00:20:39,360
Shut up!

585
00:20:39,360 --> 00:20:40,360
Spoiler alert.

586
00:20:40,360 --> 00:20:45,360
This just runs underneath the table.

587
00:20:45,360 --> 00:20:48,680
You panicked.

588
00:20:48,680 --> 00:20:50,280
I'm not used to earthquakes.

589
00:20:50,280 --> 00:20:52,800
I've never I never feel them.

590
00:20:52,800 --> 00:20:53,800
You live in California.

591
00:20:53,800 --> 00:20:54,800
No, but I never feel them.

592
00:20:54,800 --> 00:20:59,880
You didn't feel them in your previous city you lived in?

593
00:20:59,880 --> 00:21:00,880
Never.

594
00:21:00,880 --> 00:21:01,880
Oh, I feel them all the time.

595
00:21:01,880 --> 00:21:02,880
Never.

596
00:21:02,880 --> 00:21:06,000
I swear to God, I've lived in where I live my entire life.

597
00:21:06,000 --> 00:21:07,640
I never feel them.

598
00:21:07,640 --> 00:21:12,160
So I'm at work and I'm at the front desk.

599
00:21:12,160 --> 00:21:17,040
In front of guests and staff.

600
00:21:17,040 --> 00:21:22,320
So I was not only with two staff members, I was with my general manager and it wasn't

601
00:21:22,320 --> 00:21:23,320
like a normal earthquake.

602
00:21:23,320 --> 00:21:26,000
You know, it was kind of like a rumble and a rolling.

603
00:21:26,000 --> 00:21:28,440
No, it was like someone kicked the building.

604
00:21:28,440 --> 00:21:29,920
That's what it was like that.

605
00:21:29,920 --> 00:21:31,280
And that's what it sounded like.

606
00:21:31,280 --> 00:21:33,880
And I went like this and I like stunned.

607
00:21:33,880 --> 00:21:35,240
Did you just run?

608
00:21:35,240 --> 00:21:37,720
No, my boss took off running first.

609
00:21:37,720 --> 00:21:38,720
Stop it.

610
00:21:38,720 --> 00:21:39,720
Oh, you followed the leader.

611
00:21:39,720 --> 00:21:40,720
And I ran after.

612
00:21:40,720 --> 00:21:41,720
You followed the leader.

613
00:21:41,720 --> 00:21:42,720
That's fine.

614
00:21:42,720 --> 00:21:44,240
Most senior leader lead by example.

615
00:21:44,240 --> 00:21:51,120
GM took off running in her heels out the door and I was like in peace and I ran.

616
00:21:51,120 --> 00:21:52,600
What did you think was going to happen?

617
00:21:52,600 --> 00:21:53,760
The building was going to go down?

618
00:21:53,760 --> 00:21:54,760
I don't know.

619
00:21:54,760 --> 00:21:57,520
I panicked and I was like, she's freaking out, so I'm going to freak out.

620
00:21:57,520 --> 00:21:58,520
Exactly.

621
00:21:58,520 --> 00:21:59,520
She's running.

622
00:21:59,520 --> 00:22:00,520
I must be running.

623
00:22:00,520 --> 00:22:01,520
There's something.

624
00:22:01,520 --> 00:22:02,520
She must know something.

625
00:22:02,520 --> 00:22:03,520
I don't.

626
00:22:03,520 --> 00:22:06,960
That's a perfect example of why like our most senior leaders are the ones who set the example.

627
00:22:06,960 --> 00:22:10,480
Like if somebody else panics and you're looking up to that person and they're panicking, you're

628
00:22:10,480 --> 00:22:11,480
going to panic.

629
00:22:11,480 --> 00:22:12,480
But on the.

630
00:22:12,480 --> 00:22:13,480
That is true.

631
00:22:13,480 --> 00:22:19,720
On the other hand, there are sometimes, especially in my workplace, there are too many leaders

632
00:22:19,720 --> 00:22:23,720
in a small area, especially during an emergency.

633
00:22:23,720 --> 00:22:28,920
And we're all saying the different thing and we're all signing off on it that we understand

634
00:22:28,920 --> 00:22:29,920
the red book.

635
00:22:29,920 --> 00:22:34,320
Like because there was one, cause did I talk about this emergency?

636
00:22:34,320 --> 00:22:36,480
A team member had a seizure and hit his head.

637
00:22:36,480 --> 00:22:37,480
Oh, I'm sorry.

638
00:22:37,480 --> 00:22:38,480
Oh yeah.

639
00:22:38,480 --> 00:22:39,480
Yeah.

640
00:22:39,480 --> 00:22:40,480
We talked about that.

641
00:22:40,480 --> 00:22:41,480
And I got, I got just guests all around.

642
00:22:41,480 --> 00:22:42,480
I'm a nurse.

643
00:22:42,480 --> 00:22:43,480
I'm a firefighter.

644
00:22:43,480 --> 00:22:44,480
I'm a cop.

645
00:22:44,480 --> 00:22:46,480
And I'm just like doctor on TV.

646
00:22:46,480 --> 00:22:47,480
Yeah.

647
00:22:47,480 --> 00:22:49,520
I'm just like, get the F away.

648
00:22:49,520 --> 00:22:50,840
Like give him some room.

649
00:22:50,840 --> 00:22:53,840
He's got one person caring for him.

650
00:22:53,840 --> 00:23:01,520
Could you imagine sitting in a bar as someone is like actively seizing and like, like bleeding

651
00:23:01,520 --> 00:23:03,840
from their head because they dropped so hard.

652
00:23:03,840 --> 00:23:05,880
Can I get another tequila?

653
00:23:05,880 --> 00:23:09,200
What the hell are you thinking?

654
00:23:09,200 --> 00:23:14,280
What I will say to circle back on that, I did have to laugh because after, you know,

655
00:23:14,280 --> 00:23:18,680
doing my yell out walk out, I ended up getting a call from like our director of security

656
00:23:18,680 --> 00:23:20,600
and was like, okay, walk me through the incident.

657
00:23:20,600 --> 00:23:24,660
I had to do the whole incident report and everything literally the following Monday.

658
00:23:24,660 --> 00:23:26,520
We did the training and everything.

659
00:23:26,520 --> 00:23:27,520
Push aim.

660
00:23:27,520 --> 00:23:28,520
Pull aim.

661
00:23:28,520 --> 00:23:29,520
No pull aim.

662
00:23:29,520 --> 00:23:30,520
Squeeze and sweep.

663
00:23:30,520 --> 00:23:31,520
There you go.

664
00:23:31,520 --> 00:23:32,520
Yeah.

665
00:23:32,520 --> 00:23:35,360
We had to do that whole training and like the whole time I was sitting there and I was

666
00:23:35,360 --> 00:23:38,200
just like, none of you guys responded.

667
00:23:38,200 --> 00:23:40,000
It was me and my shoe.

668
00:23:40,000 --> 00:23:42,360
Like I don't need a fricking fire extinguisher.

669
00:23:42,360 --> 00:23:44,400
That's so funny.

670
00:23:44,400 --> 00:23:47,480
A stiletto heel doesn't tamp out all that much fire.

671
00:23:47,480 --> 00:23:48,480
You want to know what?

672
00:23:48,480 --> 00:23:50,480
It was one of my red suede ones too.

673
00:23:50,480 --> 00:23:53,720
You should have made them buy you a new pair.

674
00:23:53,720 --> 00:23:54,720
It was scorched.

675
00:23:54,720 --> 00:23:55,720
I was so mad.

676
00:23:55,720 --> 00:23:56,720
That really burns.

677
00:23:56,720 --> 00:23:57,720
Literally.

678
00:23:57,720 --> 00:24:01,560
They should have given you a shout out in that meeting and be like, you know, this is

679
00:24:01,560 --> 00:24:04,800
20% more effective than a red suede heel.

680
00:24:04,800 --> 00:24:07,800
I would have appreciated that.

681
00:24:07,800 --> 00:24:10,520
No, I just sat begrudgingly like, uh huh.

682
00:24:10,520 --> 00:24:11,520
Okay guys.

683
00:24:11,520 --> 00:24:17,680
But I truly think team members and managers just even having knowledge of where the nearest

684
00:24:17,680 --> 00:24:22,600
fire extinguisher is from their workplace, their area that they manage is so important.

685
00:24:22,600 --> 00:24:25,960
I'm going to say something and this is not a Miss B thing.

686
00:24:25,960 --> 00:24:28,240
I'm taking something positive away from this.

687
00:24:28,240 --> 00:24:29,240
What?

688
00:24:29,240 --> 00:24:30,240
I know.

689
00:24:30,240 --> 00:24:33,600
I think, you know, when you first get hired and you're doing a property walk, you should

690
00:24:33,600 --> 00:24:38,000
point out where the nearest fire extinguisher is to someone on their new hire walk.

691
00:24:38,000 --> 00:24:39,520
And I'm going to take something away from that.

692
00:24:39,520 --> 00:24:40,800
I'm going to do that.

693
00:24:40,800 --> 00:24:41,880
I think that's important.

694
00:24:41,880 --> 00:24:45,800
I also think not to be negative on this subject.

695
00:24:45,800 --> 00:24:46,800
Oh, I love it.

696
00:24:46,800 --> 00:24:47,800
Oh my God.

697
00:24:47,800 --> 00:24:48,800
It's like freaky Friday.

698
00:24:48,800 --> 00:24:55,020
It's one of those situations like emergency responder status.

699
00:24:55,020 --> 00:24:58,000
You don't know until you're called to those situations.

700
00:24:58,000 --> 00:24:59,000
Totally.

701
00:24:59,000 --> 00:25:00,800
You could be trained a hundred percent.

702
00:25:00,800 --> 00:25:04,600
Like if you ask me right now at home, I know where my fire extinguisher is.

703
00:25:04,600 --> 00:25:06,400
But in the moment, you're like, do we even have those?

704
00:25:06,400 --> 00:25:08,920
Literally, what's a fire extinguisher?

705
00:25:08,920 --> 00:25:10,960
You know what I mean?

706
00:25:10,960 --> 00:25:11,960
It's one of those moments.

707
00:25:11,960 --> 00:25:15,640
So yeah, during training opportunities, I think it's a hundred percent important to

708
00:25:15,640 --> 00:25:17,080
point out those kinds of things.

709
00:25:17,080 --> 00:25:20,360
And I mean, I've even done property maps when it comes to onboarding.

710
00:25:20,360 --> 00:25:22,280
Like we have our guest property maps.

711
00:25:22,280 --> 00:25:25,760
Oh no, I love the team member maps with the little icons.

712
00:25:25,760 --> 00:25:26,760
She's such a nerd.

713
00:25:26,760 --> 00:25:27,760
Yes, that's me.

714
00:25:27,760 --> 00:25:29,560
Oh, I'm a safety nerd.

715
00:25:29,560 --> 00:25:33,000
She goes to every safety meeting voluntarily.

716
00:25:33,000 --> 00:25:34,080
I should be.

717
00:25:34,080 --> 00:25:35,680
She would text me when we worked together.

718
00:25:35,680 --> 00:25:37,320
She'd be like, are you coming to the safety meeting today?

719
00:25:37,320 --> 00:25:39,280
I was like, no, I'm sending someone.

720
00:25:39,280 --> 00:25:40,280
She's like, you should go.

721
00:25:40,280 --> 00:25:42,720
You're like, what kind of safety meeting though?

722
00:25:42,720 --> 00:25:45,600
Like are the firefighters going to be there?

723
00:25:45,600 --> 00:25:46,600
No, I'm out.

724
00:25:46,600 --> 00:25:50,520
I'm actually the like CPR and first aid instructor for property.

725
00:25:50,520 --> 00:25:51,520
See, there we go.

726
00:25:51,520 --> 00:25:56,720
See, I would have appreciated it being practiced on me by a fireman.

727
00:25:56,720 --> 00:26:02,000
Guys, speaking of volunteering, I saw this online, not along the line of firefighters,

728
00:26:02,000 --> 00:26:06,640
but did you know you can volunteer at your police department to get drunk and have them

729
00:26:06,640 --> 00:26:07,960
run sobriety tests on you?

730
00:26:07,960 --> 00:26:09,520
Oh, let's do it.

731
00:26:09,520 --> 00:26:10,520
Remote pod.

732
00:26:10,520 --> 00:26:11,520
Absolutely.

733
00:26:11,520 --> 00:26:15,120
But literally, and they supply the alcohol.

734
00:26:15,120 --> 00:26:16,760
I feel about this.

735
00:26:16,760 --> 00:26:19,680
You literally think where is your name in the system after that?

736
00:26:19,680 --> 00:26:20,680
I don't know.

737
00:26:20,680 --> 00:26:21,680
But you get drunk.

738
00:26:21,680 --> 00:26:22,680
I don't care.

739
00:26:22,680 --> 00:26:23,680
You get drunk.

740
00:26:23,680 --> 00:26:26,280
They get you drunk and then they practice field sobriety tests on you.

741
00:26:26,280 --> 00:26:27,280
I know.

742
00:26:27,280 --> 00:26:28,280
I know.

743
00:26:28,280 --> 00:26:29,280
Do they know your fit pace?

744
00:26:29,280 --> 00:26:30,280
Can I resist?

745
00:26:30,280 --> 00:26:32,800
Yeah, well, they're seeing how much you drink and they're doing the blower thing.

746
00:26:32,800 --> 00:26:34,520
So they see how drunk you are.

747
00:26:34,520 --> 00:26:35,520
And then like the alphabet test.

748
00:26:35,520 --> 00:26:36,520
Yeah, they practice everything on you.

749
00:26:36,520 --> 00:26:40,520
So like after each beer, you'd go through the sobriety test.

750
00:26:40,520 --> 00:26:41,520
But what happens when you start resisting?

751
00:26:41,520 --> 00:26:43,520
Is there a way we can do that as a pod?

752
00:26:43,520 --> 00:26:44,520
Yes, please.

753
00:26:44,520 --> 00:26:46,720
Don't you have friends in the police department?

754
00:26:46,720 --> 00:26:47,720
Tell them.

755
00:26:47,720 --> 00:26:48,720
Not anymore.

756
00:26:48,720 --> 00:26:49,720
He retired.

757
00:26:49,720 --> 00:26:50,720
But he knows people.

758
00:26:50,720 --> 00:26:51,720
He knows people.

759
00:26:51,720 --> 00:26:52,720
Tell him we need an in.

760
00:26:52,720 --> 00:26:54,720
I want to get drunk in the police department this time.

761
00:26:54,720 --> 00:26:56,720
All right, Andy, if you're listening.

762
00:26:56,720 --> 00:26:57,720
We're coming.

763
00:26:57,720 --> 00:26:58,720
Make this happen, buddy.

764
00:26:58,720 --> 00:27:01,720
We're coming for you.

765
00:27:01,720 --> 00:27:06,240
Andy, you have a homework assignment now.

766
00:27:06,240 --> 00:27:07,880
But literally I saw that and started looking it up.

767
00:27:07,880 --> 00:27:09,160
I was like, how do I sign up?

768
00:27:09,160 --> 00:27:10,160
That sounds like so much fun.

769
00:27:10,160 --> 00:27:12,160
Do you get paid or is it just volunteer?

770
00:27:12,160 --> 00:27:13,160
I doubt it.

771
00:27:13,160 --> 00:27:14,160
I mean, you get free alcohol.

772
00:27:14,160 --> 00:27:16,160
Yeah, I was going to say if they provide the booze.

773
00:27:16,160 --> 00:27:17,160
Wait, they supply the alcohol?

774
00:27:17,160 --> 00:27:18,160
Yeah, they supply the booze.

775
00:27:18,160 --> 00:27:20,560
But it's probably like a completely controlled and monitored environment.

776
00:27:20,560 --> 00:27:22,200
You're like in a sterile room.

777
00:27:22,200 --> 00:27:25,160
You're still drunk doing tests with cops.

778
00:27:25,160 --> 00:27:26,160
With the cops.

779
00:27:26,160 --> 00:27:27,160
Sounds like fun.

780
00:27:27,160 --> 00:27:28,160
That gives me an anxiety attack.

781
00:27:28,160 --> 00:27:29,160
No.

782
00:27:29,160 --> 00:27:30,160
I look forward.

783
00:27:30,160 --> 00:27:31,160
They probably think it's funny.

784
00:27:31,160 --> 00:27:32,160
They see Gwen up there and be like, I can't walk.

785
00:27:32,160 --> 00:27:33,160
You know, laughing.

786
00:27:33,160 --> 00:27:34,160
Oh, God, we got to make that happen.

787
00:27:34,160 --> 00:27:35,160
Oh, you really do.

788
00:27:35,160 --> 00:27:36,160
Please sign me up.

789
00:27:36,160 --> 00:27:37,160
I know my non-fire department super well.

790
00:27:37,160 --> 00:27:38,160
I know my police department much better.

791
00:27:38,160 --> 00:27:39,160
Isn't that so unfortunate?

792
00:27:39,160 --> 00:27:40,160
Yeah, especially in my department.

793
00:27:40,160 --> 00:27:41,160
I know you're not going to be able to do that.

794
00:27:41,160 --> 00:27:42,160
You're going to be able to do it.

795
00:27:42,160 --> 00:27:43,160
I know you're going to be able to do it.

796
00:27:43,160 --> 00:27:44,160
I know you're going to be able to do it.

797
00:27:44,160 --> 00:27:45,160
I know you're going to be able to do it.

798
00:27:45,160 --> 00:27:59,560
I know you're not going to be able to do it.

799
00:27:59,560 --> 00:28:04,060
point we were calling multiple times a week where like I knew the officer that was going

800
00:28:04,060 --> 00:28:06,760
to respond and I had his coffee ready just how he wanted it.

801
00:28:06,760 --> 00:28:07,760
I love that.

802
00:28:07,760 --> 00:28:08,760
You have so nice of you.

803
00:28:08,760 --> 00:28:09,760
I'm not that nice.

804
00:28:09,760 --> 00:28:10,760
No, because here's the thing.

805
00:28:10,760 --> 00:28:12,760
What took you so long, Bob?

806
00:28:12,760 --> 00:28:14,720
Bob, that's my point.

807
00:28:14,720 --> 00:28:17,080
It's almost like a crying wolf kind of thing.

808
00:28:17,080 --> 00:28:21,120
You know when like you call from the same property for the same circumstances so many

809
00:28:21,120 --> 00:28:25,240
different times, they start taking longer to respond.

810
00:28:25,240 --> 00:28:27,960
So I'm like, how can I be a delight to serve right now?

811
00:28:27,960 --> 00:28:28,960
I love that.

812
00:28:28,960 --> 00:28:32,240
I had his coffee ready.

813
00:28:32,240 --> 00:28:34,960
Sometimes he would show up, we would do an eviction or whatever and he'd be like, can

814
00:28:34,960 --> 00:28:36,960
you make my coffee for me?

815
00:28:36,960 --> 00:28:39,360
And I'm like, I got you.

816
00:28:39,360 --> 00:28:41,560
That's so sweet.

817
00:28:41,560 --> 00:28:45,880
You have to or else they don't show up till three hours later and then you're still stuck

818
00:28:45,880 --> 00:28:47,200
with the same overdose.

819
00:28:47,200 --> 00:28:48,200
Literally.

820
00:28:48,200 --> 00:28:49,200
That's my property.

821
00:28:49,200 --> 00:28:54,240
You just bleed hospitality.

822
00:28:54,240 --> 00:28:55,240
I do.

823
00:28:55,240 --> 00:28:59,840
You know, that's one thing that I remember from the hotel that we all worked at.

824
00:28:59,840 --> 00:29:02,320
The amount of overdoses.

825
00:29:02,320 --> 00:29:04,960
It was uncomfortable.

826
00:29:04,960 --> 00:29:06,880
It became second nature.

827
00:29:06,880 --> 00:29:08,760
Did I ever tell you guys this story?

828
00:29:08,760 --> 00:29:10,360
I think you may have still been there.

829
00:29:10,360 --> 00:29:11,400
I think you moved on.

830
00:29:11,400 --> 00:29:12,400
I don't remember.

831
00:29:12,400 --> 00:29:13,400
No, I left first.

832
00:29:13,400 --> 00:29:14,880
I was going to say one of you guys had left first.

833
00:29:14,880 --> 00:29:15,880
Winner, winner.

834
00:29:15,880 --> 00:29:16,880
Chicken dinner.

835
00:29:16,880 --> 00:29:24,960
No, on a very public map domain, the parking structure for our said hotel at the time got

836
00:29:24,960 --> 00:29:31,160
relabeled as the rehab center for the city that we were in.

837
00:29:31,160 --> 00:29:33,360
I'm not even kidding.

838
00:29:33,360 --> 00:29:39,500
Myself, the general manager, the AGM at the time, the DOS at the time, we were all writing

839
00:29:39,500 --> 00:29:44,360
in and complaining that like this is a parking structure and not a rehab facility.

840
00:29:44,360 --> 00:29:45,840
So funny.

841
00:29:45,840 --> 00:29:49,720
So one of my favorite things that happened to that hotel was the guy that got busted

842
00:29:49,720 --> 00:29:50,960
for drug dealing.

843
00:29:50,960 --> 00:29:51,960
Which time?

844
00:29:51,960 --> 00:29:53,960
Which guy are we talking about?

845
00:29:53,960 --> 00:29:54,960
Fair.

846
00:29:54,960 --> 00:29:55,960
Did he have a mullet?

847
00:29:55,960 --> 00:29:56,960
Fair.

848
00:29:56,960 --> 00:29:57,960
All back.

849
00:29:57,960 --> 00:30:02,400
This guy had the scheme though.

850
00:30:02,400 --> 00:30:04,880
He would have people that wanted to do the buy.

851
00:30:04,880 --> 00:30:06,840
They didn't come to his room.

852
00:30:06,840 --> 00:30:11,560
They came to a specific area outside and he would have them in the hotel.

853
00:30:11,560 --> 00:30:12,560
Correct.

854
00:30:12,560 --> 00:30:16,400
He would have them throw the money up and he would throw the drugs down.

855
00:30:16,400 --> 00:30:17,400
Shut up.

856
00:30:17,400 --> 00:30:18,400
We were there?

857
00:30:18,400 --> 00:30:19,400
I don't remember this.

858
00:30:19,400 --> 00:30:20,400
I don't remember this either.

859
00:30:20,400 --> 00:30:21,400
Both of y'all were there.

860
00:30:21,400 --> 00:30:22,400
Can you imagine being on the edge of the balcony?

861
00:30:22,400 --> 00:30:23,400
What?

862
00:30:23,400 --> 00:30:26,320
It was his way and it's pretty smart.

863
00:30:26,320 --> 00:30:29,120
He would get a third floor room so it wasn't real high up.

864
00:30:29,120 --> 00:30:31,160
You gotta have an arm.

865
00:30:31,160 --> 00:30:32,160
Interesting strategy.

866
00:30:32,160 --> 00:30:33,160
Not really.

867
00:30:33,160 --> 00:30:34,160
Not really.

868
00:30:34,160 --> 00:30:36,560
But interesting strategy though of not having the cops kick your door in.

869
00:30:36,560 --> 00:30:41,560
It's like they don't know exactly which balcony that is attached to.

870
00:30:41,560 --> 00:30:42,960
I don't recall that.

871
00:30:42,960 --> 00:30:46,200
I recall the human jello incident.

872
00:30:46,200 --> 00:30:50,600
So the reason I found out about that whole thing, we're going to loop back to this one.

873
00:30:50,600 --> 00:30:52,280
Yes, I want to loop back.

874
00:30:52,280 --> 00:30:56,440
But the reason that I got involved with that whole thing is that the room that the guy

875
00:30:56,440 --> 00:30:59,920
was in was right outside the GM's office.

876
00:30:59,920 --> 00:31:06,040
And the GM called me saying, hey, there's somebody throwing stuff up to this room.

877
00:31:06,040 --> 00:31:08,040
Oh my gosh.

878
00:31:08,040 --> 00:31:10,960
And the two little baggies get thrown back down.

879
00:31:10,960 --> 00:31:13,320
But that means it was the front of the hotel then.

880
00:31:13,320 --> 00:31:14,320
100%.

881
00:31:14,320 --> 00:31:15,320
That is the dumbest.

882
00:31:15,320 --> 00:31:17,680
That's the front of the hotel.

883
00:31:17,680 --> 00:31:18,680
That's like the roundabout.

884
00:31:18,680 --> 00:31:22,680
Can you imagine a drug dealer being like, all right, you're going to see these group

885
00:31:22,680 --> 00:31:23,680
of bushes.

886
00:31:23,680 --> 00:31:25,480
You're going to go through the bushes.

887
00:31:25,480 --> 00:31:27,520
Past the fire extinguisher, six steps.

888
00:31:27,520 --> 00:31:35,160
And then you're going to see a round of glass offices with a man or woman staring at you.

889
00:31:35,160 --> 00:31:36,160
Stand directly.

890
00:31:36,160 --> 00:31:37,160
I'm wearing a suit.

891
00:31:37,160 --> 00:31:42,880
I'm going to leave my window cracked and you're going to yell the code word and then I'll

892
00:31:42,880 --> 00:31:43,880
come out.

893
00:31:43,880 --> 00:31:44,880
Drugs!

894
00:31:44,880 --> 00:31:45,880
Wait, okay.

895
00:31:45,880 --> 00:31:46,880
Human jello?

896
00:31:46,880 --> 00:31:47,880
Yeah.

897
00:31:47,880 --> 00:31:50,880
Let's circle back.

898
00:31:50,880 --> 00:31:51,880
Okay.

899
00:31:51,880 --> 00:31:56,600
So you were talking about your earthquake incident just a couple of moments ago, right?

900
00:31:56,600 --> 00:32:01,240
And you were talking about the building kind of like, you felt like somebody kicked the

901
00:32:01,240 --> 00:32:02,240
building.

902
00:32:02,240 --> 00:32:03,240
Literally.

903
00:32:03,240 --> 00:32:04,240
That was the best.

904
00:32:04,240 --> 00:32:05,240
Is it?

905
00:32:05,240 --> 00:32:06,240
No.

906
00:32:06,240 --> 00:32:13,320
Do you ever find yourself in your hotel for much longer than you need to be and you don't

907
00:32:13,320 --> 00:32:14,320
know why?

908
00:32:14,320 --> 00:32:20,200
Besides the obvious, you know, like I have too many emails pending or I'm waiting for

909
00:32:20,200 --> 00:32:21,920
this response or whatever.

910
00:32:21,920 --> 00:32:26,360
Do you ever just find yourself there and you're like, I don't know why I'm here right now

911
00:32:26,360 --> 00:32:28,400
and I feel like I need to be here right now.

912
00:32:28,400 --> 00:32:29,400
Ooh.

913
00:32:29,400 --> 00:32:33,280
Like you just have a gut feeling like I have to be here.

914
00:32:33,280 --> 00:32:34,280
Yeah.

915
00:32:34,280 --> 00:32:37,480
And so I was doing PM and night audit had already come in.

916
00:32:37,480 --> 00:32:38,480
They'd already relieved me.

917
00:32:38,480 --> 00:32:42,800
I finished all of my reports and everything, but I just sat in the lobby for a minute.

918
00:32:42,800 --> 00:32:47,160
So a little bit of a backstory, it was actually a couple nights before I had this woman check

919
00:32:47,160 --> 00:32:49,580
in and she seemed super straight.

920
00:32:49,580 --> 00:32:53,720
She just came in off the street in that area where it was kind of like a party area, you

921
00:32:53,720 --> 00:32:54,720
know?

922
00:32:54,720 --> 00:32:55,720
Yeah.

923
00:32:55,720 --> 00:32:56,720
She's like, you know what?

924
00:32:56,720 --> 00:32:59,120
I'm hoping you guys have a room available because my friends have been drinking too

925
00:32:59,120 --> 00:33:00,120
much.

926
00:33:00,120 --> 00:33:01,120
I don't really want to drive.

927
00:33:01,120 --> 00:33:02,120
Okay.

928
00:33:02,120 --> 00:33:04,000
What kind of a rate can you do for me kind of thing?

929
00:33:04,000 --> 00:33:05,000
Legit.

930
00:33:05,000 --> 00:33:09,280
So I had authorized her card for one night and then another person comes in off the street

931
00:33:09,280 --> 00:33:11,420
and they were like, Hey, my friend just checked in.

932
00:33:11,420 --> 00:33:15,320
I'm going to try and get a second room because there's more of us and you know, like there's

933
00:33:15,320 --> 00:33:16,960
going to be too much of us in one room.

934
00:33:16,960 --> 00:33:18,600
And I'm like, okay, cool.

935
00:33:18,600 --> 00:33:19,720
What's your friend's name?

936
00:33:19,720 --> 00:33:22,160
And it was the lady that I had just checked in previous.

937
00:33:22,160 --> 00:33:25,280
Fast forward, both rooms start calling down and they're like, Hey, we kind of want to

938
00:33:25,280 --> 00:33:28,880
extend our stay, you know, like we want to party through the weekend.

939
00:33:28,880 --> 00:33:31,120
And I'm like, okay, whatever.

940
00:33:31,120 --> 00:33:34,360
And so I had gone to authorize their card while they're still on the phone.

941
00:33:34,360 --> 00:33:36,920
Let me make sure the card goes through and then we'll reissue keys.

942
00:33:36,920 --> 00:33:39,960
You know, we'll do the whole thing, you know, accommodation thing.

943
00:33:39,960 --> 00:33:40,960
Cards start declining.

944
00:33:40,960 --> 00:33:44,560
Red flag number two.

945
00:33:44,560 --> 00:33:47,700
And so she's like, she's like, okay, just change it back to one night.

946
00:33:47,700 --> 00:33:50,600
And then tomorrow, you know, like I'll figure out funds and stuff.

947
00:33:50,600 --> 00:33:51,960
And I'm like, okay, cool.

948
00:33:51,960 --> 00:33:55,020
So fast forward to the night that I'm sticking around a little bit too long.

949
00:33:55,020 --> 00:33:58,360
I'm just chilling in the lobby and I just feel the building shutter.

950
00:33:58,360 --> 00:34:03,000
And so at this point, one of our other coworkers comes flying out of the back office.

951
00:34:03,000 --> 00:34:06,840
He ran to the elevators, Petey runs in.

952
00:34:06,840 --> 00:34:07,840
Fast forward.

953
00:34:07,840 --> 00:34:11,960
Petey had called in saying my credit card's being used at your hotel and I want to press

954
00:34:11,960 --> 00:34:13,560
charges, which is going on.

955
00:34:13,560 --> 00:34:16,820
So he provided, you know, the dialogue, which is call Petey.

956
00:34:16,820 --> 00:34:19,340
They can come in, we can do an investigation.

957
00:34:19,340 --> 00:34:21,160
His manager is sitting in the lobby.

958
00:34:21,160 --> 00:34:23,840
Don't even bother to tell their manager, you know, whatever.

959
00:34:23,840 --> 00:34:25,640
I've had a dime.

960
00:34:25,640 --> 00:34:26,640
100%.

961
00:34:26,640 --> 00:34:33,200
Long story short, all nine of them, both rooms tried to parkour from the 10th floor.

962
00:34:33,200 --> 00:34:34,200
What?

963
00:34:34,200 --> 00:34:38,200
They were taking the balconies down to escape both rooms.

964
00:34:38,200 --> 00:34:43,080
Everybody had vacated and successfully parkoured down all of the balconies except for her.

965
00:34:43,080 --> 00:34:44,080
10 floors.

966
00:34:44,080 --> 00:34:45,080
Except one.

967
00:34:45,080 --> 00:34:46,080
Except one.

968
00:34:46,080 --> 00:34:49,920
And if you remember outside of like, if you're staring at the pool deck, there was that awning

969
00:34:49,920 --> 00:34:50,920
above it.

970
00:34:50,920 --> 00:34:51,920
Yeah.

971
00:34:51,920 --> 00:34:52,920
Above the restaurant.

972
00:34:52,920 --> 00:34:53,920
Above the restaurant.

973
00:34:53,920 --> 00:34:54,920
Yep.

974
00:34:54,920 --> 00:34:55,920
10 floors.

975
00:34:55,920 --> 00:34:56,920
She landed there.

976
00:34:56,920 --> 00:34:57,920
10 floors?

977
00:34:57,920 --> 00:34:58,920
She survived.

978
00:34:58,920 --> 00:34:59,920
Shut up.

979
00:34:59,920 --> 00:35:03,760
And that roof was a gravel roof.

980
00:35:03,760 --> 00:35:05,240
It was straight gravel.

981
00:35:05,240 --> 00:35:06,240
She survived?

982
00:35:06,240 --> 00:35:07,240
She survived.

983
00:35:07,240 --> 00:35:08,240
Tended there?

984
00:35:08,240 --> 00:35:09,240
Fork.

985
00:35:09,240 --> 00:35:10,240
Uh huh.

986
00:35:10,240 --> 00:35:11,240
Not like, all right, I made it to like six.

987
00:35:11,240 --> 00:35:12,240
That's insane.

988
00:35:12,240 --> 00:35:17,000
Well, wait, wait, wait, wait, wait, no, no, no, but, okay, and it's inconsequential, okay,

989
00:35:17,000 --> 00:35:19,200
but keep in mind, 10th floor.

990
00:35:19,200 --> 00:35:21,000
Minus a floor for the lobby level.

991
00:35:21,000 --> 00:35:22,000
A floor and a half, yeah.

992
00:35:22,000 --> 00:35:23,000
So, nine, four, yeah.

993
00:35:23,000 --> 00:35:24,000
Still.

994
00:35:24,000 --> 00:35:25,000
Eight and a half.

995
00:35:25,000 --> 00:35:27,000
That's a few more than she should have survived.

996
00:35:27,000 --> 00:35:28,000
70 some feet.

997
00:35:28,000 --> 00:35:29,000
100%.

998
00:35:29,000 --> 00:35:32,000
I think it was the gravel, like, accepted her, like, shockwave.

999
00:35:32,000 --> 00:35:36,480
Anyway, so at that point, I'm standing there, the officers are running past me.

1000
00:35:36,480 --> 00:35:39,040
I didn't know what was happening at the time.

1001
00:35:39,040 --> 00:35:42,280
And I'm like, I'm the manager, so I'm like, who are you?

1002
00:35:42,280 --> 00:35:43,280
What are you doing?

1003
00:35:43,280 --> 00:35:44,640
Why are you running to my elevator?

1004
00:35:44,640 --> 00:35:46,680
And they're just like pretty much like, where are we going?

1005
00:35:46,680 --> 00:35:48,920
We do what we want.

1006
00:35:48,920 --> 00:35:51,400
And I'm like, so at that point, then the paramedics show up.

1007
00:35:51,400 --> 00:35:55,120
And then, you know, like, I'm, at this point, I'm standing on the front drive.

1008
00:35:55,120 --> 00:35:57,080
With your heels ready to go.

1009
00:35:57,080 --> 00:35:58,080
100%.

1010
00:35:58,080 --> 00:35:59,080
With my purse on my shoulders.

1011
00:35:59,080 --> 00:36:00,080
I'm trying to go home.

1012
00:36:00,080 --> 00:36:06,480
And so the paramedics show up and I'm like, listen, I'm the manager.

1013
00:36:06,480 --> 00:36:08,360
Like I'm the highest ranking person right now.

1014
00:36:08,360 --> 00:36:09,440
Like what is happening?

1015
00:36:09,440 --> 00:36:11,400
So then he gives me the whole down low.

1016
00:36:11,400 --> 00:36:15,040
And so I go up with him because he's like, he needed access to one of those rooms to

1017
00:36:15,040 --> 00:36:17,840
pull her off of said gravel landing.

1018
00:36:17,840 --> 00:36:21,100
And so he's like, what's the closest floor to where she landed?

1019
00:36:21,100 --> 00:36:22,520
And I'm like, she landed?

1020
00:36:22,520 --> 00:36:24,440
I'm like, what is happening?

1021
00:36:24,440 --> 00:36:27,240
And at this point, do you know she's alive?

1022
00:36:27,240 --> 00:36:28,960
No, no, no clue.

1023
00:36:28,960 --> 00:36:29,960
No, nothing.

1024
00:36:29,960 --> 00:36:35,920
And I think it's worth interjecting here that that hotel, I was aware of two jumpers.

1025
00:36:35,920 --> 00:36:36,920
Yes.

1026
00:36:36,920 --> 00:36:37,920
Yep.

1027
00:36:37,920 --> 00:36:38,920
We have the 11th floor and the ninth floor.

1028
00:36:38,920 --> 00:36:39,920
No.

1029
00:36:39,920 --> 00:36:40,920
Okay.

1030
00:36:40,920 --> 00:36:41,920
Well then three.

1031
00:36:41,920 --> 00:36:42,920
No, there was quite a few during COVID.

1032
00:36:42,920 --> 00:36:43,920
Because.

1033
00:36:43,920 --> 00:36:44,920
Oh, don't even get me started on that story.

1034
00:36:44,920 --> 00:36:45,920
Yeah, let's not do that.

1035
00:36:45,920 --> 00:36:46,920
The mystery testicles.

1036
00:36:46,920 --> 00:36:47,920
Story for another pod.

1037
00:36:47,920 --> 00:36:48,920
No, I need to hear this.

1038
00:36:48,920 --> 00:36:55,560
No, we have too many stories happening at the same time.

1039
00:36:55,560 --> 00:36:56,560
So multiple jumpers.

1040
00:36:56,560 --> 00:37:00,600
Yeah, because I know that one person had jumped on the pool side.

1041
00:37:00,600 --> 00:37:02,400
So that was 11.

1042
00:37:02,400 --> 00:37:03,760
So that was from the 11th floor.

1043
00:37:03,760 --> 00:37:05,040
11th floor to pool.

1044
00:37:05,040 --> 00:37:07,160
Well, no, to the restaurant roof.

1045
00:37:07,160 --> 00:37:12,240
The other one was that I was aware of was also 11th floor and literally like kitty corner

1046
00:37:12,240 --> 00:37:14,160
to the one that I just mentioned.

1047
00:37:14,160 --> 00:37:15,160
Oh, interesting.

1048
00:37:15,160 --> 00:37:16,160
So two 11th floors.

1049
00:37:16,160 --> 00:37:17,160
Yeah.

1050
00:37:17,160 --> 00:37:18,160
And that one.

1051
00:37:18,160 --> 00:37:19,160
To the same gravel?

1052
00:37:19,160 --> 00:37:20,160
No, that one was.

1053
00:37:20,160 --> 00:37:21,720
No, opposite side of the building is concrete.

1054
00:37:21,720 --> 00:37:24,000
Through a tree and into concrete.

1055
00:37:24,000 --> 00:37:25,840
That's your loading dock.

1056
00:37:25,840 --> 00:37:30,280
No, it was on that area between the walkway between the hotel.

1057
00:37:30,280 --> 00:37:33,960
Oh, by the employee area and the parking garage.

1058
00:37:33,960 --> 00:37:34,960
Yep.

1059
00:37:34,960 --> 00:37:35,960
So can I assume?

1060
00:37:35,960 --> 00:37:36,960
Oh, I got bit by a cat.

1061
00:37:36,960 --> 00:37:40,680
Oh, I got bit by the same cat.

1062
00:37:40,680 --> 00:37:43,560
Remember we rescued the cat and put the cat in the box and I had to go get shot.

1063
00:37:43,560 --> 00:37:47,400
Yes, because I got so infected a red streak went up my arm.

1064
00:37:47,400 --> 00:37:48,400
Okay.

1065
00:37:48,400 --> 00:37:52,640
Can I assume the second 11th floor to concrete they can rest in peace as well?

1066
00:37:52,640 --> 00:37:53,760
Unfortunately, yes.

1067
00:37:53,760 --> 00:37:56,680
It's that uncomfortable reality that you cope with.

1068
00:37:56,680 --> 00:37:57,680
Okay.

1069
00:37:57,680 --> 00:37:58,680
So this actually.

1070
00:37:58,680 --> 00:37:59,680
What's the other one you know?

1071
00:37:59,680 --> 00:38:00,680
There was quite a few.

1072
00:38:00,680 --> 00:38:04,280
There's a lot of like mystery testicles will be for a different day.

1073
00:38:04,280 --> 00:38:06,640
Okay, we need to finish the story on.

1074
00:38:06,640 --> 00:38:07,640
Oh, human jello.

1075
00:38:07,640 --> 00:38:08,640
Yes.

1076
00:38:08,640 --> 00:38:09,640
Okay.

1077
00:38:09,640 --> 00:38:11,440
So you're like, what am I walking into you paramedic?

1078
00:38:11,440 --> 00:38:13,000
Like literally got a jumper.

1079
00:38:13,000 --> 00:38:14,200
Like, let's go.

1080
00:38:14,200 --> 00:38:15,680
Well, it wasn't even a jumper.

1081
00:38:15,680 --> 00:38:16,680
It was a faller.

1082
00:38:16,680 --> 00:38:19,880
At this point, it had already come to light because the police were already in the room.

1083
00:38:19,880 --> 00:38:22,360
They had found credit card machines.

1084
00:38:22,360 --> 00:38:24,920
They found so many different fake checks.

1085
00:38:24,920 --> 00:38:30,680
They found like all of the evidence of fraud, 100% fraud is a blanket term, right?

1086
00:38:30,680 --> 00:38:33,040
Like they're all going to be convicts.

1087
00:38:33,040 --> 00:38:36,000
If they can catch them.

1088
00:38:36,000 --> 00:38:37,880
Literally, they only caught her.

1089
00:38:37,880 --> 00:38:38,880
Of course.

1090
00:38:38,880 --> 00:38:40,600
I actually had to go to court for that one.

1091
00:38:40,600 --> 00:38:41,600
No.

1092
00:38:41,600 --> 00:38:42,600
Yes.

1093
00:38:42,600 --> 00:38:43,600
Yes, I did.

1094
00:38:43,600 --> 00:38:45,920
You know, I still have yet to have to go to court.

1095
00:38:45,920 --> 00:38:47,560
I'm happy for you.

1096
00:38:47,560 --> 00:38:49,320
Oh, she bought it.

1097
00:38:49,320 --> 00:38:50,320
I had to knock on wood.

1098
00:38:50,320 --> 00:38:52,440
I'm sorry.

1099
00:38:52,440 --> 00:38:54,400
That's MDF.

1100
00:38:54,400 --> 00:38:55,400
This is wood.

1101
00:38:55,400 --> 00:38:56,400
Okay.

1102
00:38:56,400 --> 00:38:57,400
Sorry.

1103
00:38:57,400 --> 00:38:58,400
I'm not superstitious.

1104
00:38:58,400 --> 00:39:03,480
I'm a little stitious.

1105
00:39:03,480 --> 00:39:06,240
So here was the predicament that the paramedics put me in.

1106
00:39:06,240 --> 00:39:08,840
They're like, okay, how do we get to that landing?

1107
00:39:08,840 --> 00:39:12,040
The big concern that they had was like first response.

1108
00:39:12,040 --> 00:39:15,840
They were like, all of her bones are going to be broken coming from that far.

1109
00:39:15,840 --> 00:39:18,800
That's why she's now deemed in my brain, human jello.

1110
00:39:18,800 --> 00:39:19,800
For sure.

1111
00:39:19,800 --> 00:39:20,800
Oh.

1112
00:39:20,800 --> 00:39:21,800
You just made the connection.

1113
00:39:21,800 --> 00:39:22,800
Yeah.

1114
00:39:22,800 --> 00:39:23,800
Totally.

1115
00:39:23,800 --> 00:39:27,560
I had so much empathy for her where I was like, she was awake, quote unquote, air bunnies.

1116
00:39:27,560 --> 00:39:29,560
I can't believe she was alive.

1117
00:39:29,560 --> 00:39:30,560
Conscience.

1118
00:39:30,560 --> 00:39:31,560
Yeah.

1119
00:39:31,560 --> 00:39:32,560
That's insane.

1120
00:39:32,560 --> 00:39:33,560
So I mean, she did six months in the hospital and then went-

1121
00:39:33,560 --> 00:39:34,560
Six months?

1122
00:39:34,560 --> 00:39:37,040
Six months in the hospital and then went straight to jail.

1123
00:39:37,040 --> 00:39:38,040
That's when I got called in.

1124
00:39:38,040 --> 00:39:40,160
So she was like broken everywhere.

1125
00:39:40,160 --> 00:39:41,160
Literally.

1126
00:39:41,160 --> 00:39:42,160
Okay.

1127
00:39:42,160 --> 00:39:44,920
The fact that you know what happened after she left the hotel is incredible because most

1128
00:39:44,920 --> 00:39:46,360
of the time we have no idea.

1129
00:39:46,360 --> 00:39:47,360
We don't get the follow up.

1130
00:39:47,360 --> 00:39:48,360
We don't get to know.

1131
00:39:48,360 --> 00:39:49,360
Mm-mm.

1132
00:39:49,360 --> 00:39:50,360
Yeah.

1133
00:39:50,360 --> 00:39:51,880
I didn't know that follow on piece.

1134
00:39:51,880 --> 00:39:52,880
Well because it was the detective-

1135
00:39:52,880 --> 00:39:53,880
Was she responsive?

1136
00:39:53,880 --> 00:39:56,080
Oh, you mean after that?

1137
00:39:56,080 --> 00:39:58,880
No, she still showed up in court like totally normal, totally fine.

1138
00:39:58,880 --> 00:39:59,880
Wow.

1139
00:39:59,880 --> 00:40:00,880
But like broken arms, legs, back after six months?

1140
00:40:00,880 --> 00:40:01,880
At that point, not really.

1141
00:40:01,880 --> 00:40:02,880
No.

1142
00:40:02,880 --> 00:40:03,880
No, no, no.

1143
00:40:03,880 --> 00:40:04,880
But like at impact.

1144
00:40:04,880 --> 00:40:05,880
Oh, I'm sure.

1145
00:40:05,880 --> 00:40:06,880
100%.

1146
00:40:06,880 --> 00:40:07,880
Yeah.

1147
00:40:07,880 --> 00:40:08,880
Wow.

1148
00:40:08,880 --> 00:40:09,880
Six months.

1149
00:40:09,880 --> 00:40:10,880
Did she rat out her other people?

1150
00:40:10,880 --> 00:40:11,880
Not that that matters.

1151
00:40:11,880 --> 00:40:12,880
I remember.

1152
00:40:12,880 --> 00:40:13,880
Well, here's the thing.

1153
00:40:13,880 --> 00:40:14,880
My brain goes to justice.

1154
00:40:14,880 --> 00:40:15,880
No, 100%.

1155
00:40:15,880 --> 00:40:16,880
But here's the thing.

1156
00:40:16,880 --> 00:40:17,880
And this is a fun thing.

1157
00:40:17,880 --> 00:40:23,600
Even I talk about it a lot, we as a hotel protect our guests, right?

1158
00:40:23,600 --> 00:40:25,160
We protect their privacy.

1159
00:40:25,160 --> 00:40:26,640
We protect their information.

1160
00:40:26,640 --> 00:40:27,640
Of course.

1161
00:40:27,640 --> 00:40:32,960
But there's also a fine line when if we're calling the police, we kind of have a diligence

1162
00:40:32,960 --> 00:40:34,240
to provide that information.

1163
00:40:34,240 --> 00:40:35,240
Of course.

1164
00:40:35,240 --> 00:40:36,240
Yeah.

1165
00:40:36,240 --> 00:40:42,320
So these guests were so special that they added every single name to the reservation.

1166
00:40:42,320 --> 00:40:47,840
So I was already able to provide so many different names and addresses because I took home so

1167
00:40:47,840 --> 00:40:48,840
many different names.

1168
00:40:48,840 --> 00:40:50,440
I mean, I had to because.

1169
00:40:50,440 --> 00:40:51,440
Going with the receipts.

1170
00:40:51,440 --> 00:40:52,440
Yes.

1171
00:40:52,440 --> 00:40:53,440
Literally.

1172
00:40:53,440 --> 00:40:54,440
But that's the fine line.

1173
00:40:54,440 --> 00:40:56,840
And that's something that I don't think a lot of people understand about the.

1174
00:40:56,840 --> 00:40:58,880
They were attempting to steal from your hotel.

1175
00:40:58,880 --> 00:40:59,880
If you have any information.

1176
00:40:59,880 --> 00:41:00,880
Fuck them.

1177
00:41:00,880 --> 00:41:01,880
Yeah, there you go.

1178
00:41:01,880 --> 00:41:04,760
Yes, but no at the same time.

1179
00:41:04,760 --> 00:41:06,320
It depends on your municipality.

1180
00:41:06,320 --> 00:41:07,320
Gray.

1181
00:41:07,320 --> 00:41:08,320
There's a lot of gray areas.

1182
00:41:08,320 --> 00:41:09,320
Gray area.

1183
00:41:09,320 --> 00:41:11,880
Well, if you already suspect like a crime in progress.

1184
00:41:11,880 --> 00:41:12,880
But yes.

1185
00:41:12,880 --> 00:41:16,360
So that was my defense is like, look, there was already a crime in progress.

1186
00:41:16,360 --> 00:41:18,800
My other associate already found out about it.

1187
00:41:18,800 --> 00:41:21,040
And look at what we found in the hotel room.

1188
00:41:21,040 --> 00:41:22,040
100 percent.

1189
00:41:22,040 --> 00:41:25,040
She, she went to jail for a long time.

1190
00:41:25,040 --> 00:41:26,040
Good.

1191
00:41:26,040 --> 00:41:27,040
Sorry.

1192
00:41:27,040 --> 00:41:28,040
Shocker.

1193
00:41:28,040 --> 00:41:31,400
Or maybe does not be an idiot where you're in a situation when you have to parkour down

1194
00:41:31,400 --> 00:41:32,400
10 floors.

1195
00:41:32,400 --> 00:41:37,720
See, that's where I had empathy for her because again, this was like my first interaction

1196
00:41:37,720 --> 00:41:38,720
with her.

1197
00:41:38,720 --> 00:41:39,720
Like she seemed so genuine.

1198
00:41:39,720 --> 00:41:40,720
I forgot about that.

1199
00:41:40,720 --> 00:41:41,720
Criminals can be liars.

1200
00:41:41,720 --> 00:41:46,560
But you know, those like check ins where like sometimes things will shock you later where

1201
00:41:46,560 --> 00:41:50,560
it's like a pickup card, you know, it's like a fraudulent card or something like that.

1202
00:41:50,560 --> 00:41:54,160
And you're just like, but they seemed so nice.

1203
00:41:54,160 --> 00:42:00,080
So on those lines, those check ins that shock you.

1204
00:42:00,080 --> 00:42:02,640
And sometimes things happen that you really don't expect.

1205
00:42:02,640 --> 00:42:03,640
Let's go.

1206
00:42:03,640 --> 00:42:07,440
So we had this cute little old lady check in.

1207
00:42:07,440 --> 00:42:09,440
Cute little old lady.

1208
00:42:09,440 --> 00:42:15,480
You had experience like questionable experiences with old women previously.

1209
00:42:15,480 --> 00:42:17,400
Do we remember the handwritten letter?

1210
00:42:17,400 --> 00:42:18,400
Yes.

1211
00:42:18,400 --> 00:42:19,400
Okay.

1212
00:42:19,400 --> 00:42:20,400
But she wasn't old.

1213
00:42:20,400 --> 00:42:21,400
She was older, middle aged.

1214
00:42:21,400 --> 00:42:23,400
But you still couldn't read her handwriting.

1215
00:42:23,400 --> 00:42:26,400
Oh, that was she had.

1216
00:42:26,400 --> 00:42:27,400
Wait, wait, wait.

1217
00:42:27,400 --> 00:42:28,400
Different old.

1218
00:42:28,400 --> 00:42:29,400
Different stories.

1219
00:42:29,400 --> 00:42:30,400
How far back are we going with this story?

1220
00:42:30,400 --> 00:42:32,520
Is this manifesto woman or?

1221
00:42:32,520 --> 00:42:33,520
She wasn't talking about manifesto.

1222
00:42:33,520 --> 00:42:34,520
She was talking about that one.

1223
00:42:34,520 --> 00:42:35,520
Oh, I thought we were talking about manifesto.

1224
00:42:35,520 --> 00:42:36,520
So did I.

1225
00:42:36,520 --> 00:42:37,520
No, no, no, no.

1226
00:42:37,520 --> 00:42:38,520
This was a letter.

1227
00:42:38,520 --> 00:42:42,400
I had to read it from this phone.

1228
00:42:42,400 --> 00:42:44,120
This one someone dropped off.

1229
00:42:44,120 --> 00:42:45,120
This wasn't manifesto.

1230
00:42:45,120 --> 00:42:48,760
They just dropped off some feedback about the hotel that was written by like a nine

1231
00:42:48,760 --> 00:42:49,760
year old in cursive.

1232
00:42:49,760 --> 00:42:52,240
And Ms. B was like, I literally can't read it.

1233
00:42:52,240 --> 00:42:53,240
You can't read cursive?

1234
00:42:53,240 --> 00:42:54,240
A nine year old's cursive.

1235
00:42:54,240 --> 00:42:58,520
The old lady came up to the front desk and was like, I left you a note.

1236
00:42:58,520 --> 00:42:59,520
Old times Roman literally.

1237
00:42:59,520 --> 00:43:04,520
Ms. B had to say like, yeah, I got your note, but I couldn't read it.

1238
00:43:04,520 --> 00:43:05,520
Couldn't read it.

1239
00:43:05,520 --> 00:43:06,520
And I shut up.

1240
00:43:06,520 --> 00:43:07,520
Of course you did.

1241
00:43:07,520 --> 00:43:08,520
I had to put it really delicately.

1242
00:43:08,520 --> 00:43:09,520
I would have been like, oh, totally.

1243
00:43:09,520 --> 00:43:10,520
No, no, no.

1244
00:43:10,520 --> 00:43:11,520
I tried to fib.

1245
00:43:11,520 --> 00:43:12,520
No, you did not.

1246
00:43:12,520 --> 00:43:13,520
Your fibs are terrible.

1247
00:43:13,520 --> 00:43:14,520
I know.

1248
00:43:14,520 --> 00:43:15,520
I'm not a good liar.

1249
00:43:15,520 --> 00:43:16,520
No, you're not.

1250
00:43:16,520 --> 00:43:17,520
And I was just like, yeah, I got it.

1251
00:43:17,520 --> 00:43:18,520
She's like, did you read it?

1252
00:43:18,520 --> 00:43:19,520
I'm like, yeah.

1253
00:43:19,520 --> 00:43:20,520
Some of it.

1254
00:43:20,520 --> 00:43:27,520
Ms. B, when you lie, your voice may lie, but your face always tells the truth.

1255
00:43:27,520 --> 00:43:29,520
Her voice does not lie.

1256
00:43:29,520 --> 00:43:30,520
Thank you.

1257
00:43:30,520 --> 00:43:31,520
Her voice does not lie.

1258
00:43:31,520 --> 00:43:38,520
So sorry to tangent this, but I think when you brought that letter to the pod, that was

1259
00:43:38,520 --> 00:43:40,520
the first time, because I had to decipher it.

1260
00:43:40,520 --> 00:43:41,520
I mean, it took us a while.

1261
00:43:41,520 --> 00:43:46,520
I think that was the first time you heard some tidbits of that letter.

1262
00:43:46,520 --> 00:43:47,520
Yeah.

1263
00:43:47,520 --> 00:43:48,520
Oh.

1264
00:43:48,520 --> 00:43:50,520
Because she got mad I didn't read it and stormed off with her cane.

1265
00:43:50,520 --> 00:43:51,520
I would too.

1266
00:43:51,520 --> 00:43:53,520
I'm surprised she didn't hit you with the damn cane.

1267
00:43:53,520 --> 00:43:54,520
I was really nice.

1268
00:43:54,520 --> 00:43:55,520
I was like, I'm so sorry.

1269
00:43:55,520 --> 00:43:56,520
Footsteps and cane clicks.

1270
00:43:56,520 --> 00:43:59,520
Okay, so now you continue on to your current story.

1271
00:43:59,520 --> 00:44:02,520
Little old lady checking in.

1272
00:44:02,520 --> 00:44:04,520
Everything goes like normal, normal check in, right?

1273
00:44:04,520 --> 00:44:08,520
A couple of days later, and this is a little bit after Christmas.

1274
00:44:08,520 --> 00:44:09,520
This Christmas?

1275
00:44:09,520 --> 00:44:10,520
Yeah.

1276
00:44:10,520 --> 00:44:11,520
Okay.

1277
00:44:11,520 --> 00:44:14,520
And I'm working my MOD shift.

1278
00:44:14,520 --> 00:44:18,520
I get a call from one of my front desk agents and they're like, hey, we were having some

1279
00:44:18,520 --> 00:44:20,520
issues with a payment for this room.

1280
00:44:20,520 --> 00:44:21,520
And I was like, oh, okay.

1281
00:44:21,520 --> 00:44:23,520
And I look up the room number and I was like, oh, I remember her.

1282
00:44:23,520 --> 00:44:25,520
And I was like, okay, let me talk to her.

1283
00:44:25,520 --> 00:44:28,520
And so I call the room and I'm like, hey, you know, we're having some issues with your

1284
00:44:28,520 --> 00:44:29,520
credit card.

1285
00:44:29,520 --> 00:44:30,520
Were you coming down to pay?

1286
00:44:30,520 --> 00:44:31,520
Oh, yeah, yeah, yeah.

1287
00:44:31,520 --> 00:44:32,520
Don't worry.

1288
00:44:32,520 --> 00:44:33,520
I'm coming down, honey.

1289
00:44:33,520 --> 00:44:34,520
And by the way, this is like-

1290
00:44:34,520 --> 00:44:35,520
Should I raise you a check?

1291
00:44:35,520 --> 00:44:36,520
Yes.

1292
00:44:36,520 --> 00:44:37,520
Seriously, but no.

1293
00:44:37,520 --> 00:44:38,520
You're good.

1294
00:44:38,520 --> 00:44:39,520
So by the way, this is-

1295
00:44:39,520 --> 00:44:40,520
Do people still do that?

1296
00:44:40,520 --> 00:44:41,520
Yes.

1297
00:44:41,520 --> 00:44:42,520
They try.

1298
00:44:42,520 --> 00:44:43,520
They try.

1299
00:44:43,520 --> 00:44:44,520
We don't accept it.

1300
00:44:44,520 --> 00:44:45,520
Oh, you don't accept checks?

1301
00:44:45,520 --> 00:44:46,520
No.

1302
00:44:46,520 --> 00:44:47,520
Oh, the money's not good in the moment.

1303
00:44:47,520 --> 00:44:48,520
No.

1304
00:44:48,520 --> 00:44:49,520
Okay.

1305
00:44:49,520 --> 00:44:50,520
We don't have a check fucking runner machine.

1306
00:44:50,520 --> 00:44:51,520
I don't even know what they're called.

1307
00:44:51,520 --> 00:44:52,520
Disregard.

1308
00:44:52,520 --> 00:44:55,520
But so, okay, keep in mind, this is the moment I walked into my shift.

1309
00:44:55,520 --> 00:44:57,520
And so that's like at 9 AM.

1310
00:44:57,520 --> 00:45:02,800
So like an hour passes, it's a little after 10, and one of my phone operators who like

1311
00:45:02,800 --> 00:45:08,000
does room service orders, because I was like, oh my God, somebody ordered a margarita at

1312
00:45:08,000 --> 00:45:09,520
10 in the morning on a Monday.

1313
00:45:09,520 --> 00:45:10,520
I want to be their friend.

1314
00:45:10,520 --> 00:45:13,520
I was like, that's odd.

1315
00:45:13,520 --> 00:45:15,520
And we're all joking about it.

1316
00:45:15,520 --> 00:45:19,520
Because at our hotel, we are not a leisure destination.

1317
00:45:19,520 --> 00:45:21,760
We are a business travel destination.

1318
00:45:21,760 --> 00:45:25,520
So we're like, nobody orders alcoholic drinks on a weekday in the morning.

1319
00:45:25,520 --> 00:45:27,760
So then gets closer to the afternoon.

1320
00:45:27,760 --> 00:45:29,200
It's about checkout time.

1321
00:45:29,200 --> 00:45:33,280
My guest who's had a declining card, it's still declining.

1322
00:45:33,280 --> 00:45:35,360
And so I'm starting to get a little worried.

1323
00:45:35,360 --> 00:45:36,720
And so I try calling the room.

1324
00:45:36,720 --> 00:45:38,720
Do you think I'm like that little old lady?

1325
00:45:38,720 --> 00:45:39,720
Like, where is she?

1326
00:45:39,720 --> 00:45:41,040
Are they due to check out or not?

1327
00:45:41,040 --> 00:45:42,040
Yes.

1328
00:45:42,040 --> 00:45:43,320
I pull someone else to go up to the room with me.

1329
00:45:43,320 --> 00:45:47,240
I'm heading down the hallway and I'm like, what is on that door?

1330
00:45:47,240 --> 00:45:48,240
What?

1331
00:45:48,240 --> 00:45:52,120
And I'm getting closer and I'm like, and you're like, that's not the room I'm going to.

1332
00:45:52,120 --> 00:45:53,120
Is it?

1333
00:45:53,120 --> 00:45:54,120
That's the room I'm going to.

1334
00:45:54,120 --> 00:45:55,120
That's the room I'm going to.

1335
00:45:55,120 --> 00:45:58,920
There is a Christmas tree wreath on the door of a hotel.

1336
00:45:58,920 --> 00:46:02,120
So I knock on the door and the door opens.

1337
00:46:02,120 --> 00:46:03,720
Like how many inches is that?

1338
00:46:03,720 --> 00:46:04,720
Okay.

1339
00:46:04,720 --> 00:46:05,720
It depends on who you ask.

1340
00:46:05,720 --> 00:46:06,720
Are you asking us or are you asking us?

1341
00:46:06,720 --> 00:46:07,720
Okay.

1342
00:46:07,720 --> 00:46:08,720
The door opens a crack.

1343
00:46:08,720 --> 00:46:09,720
Okay.

1344
00:46:09,720 --> 00:46:10,720
And it opens just a little bit.

1345
00:46:10,720 --> 00:46:11,720
I'm like, hi, Mrs. Smith.

1346
00:46:11,720 --> 00:46:12,720
We spoke on the phone earlier.

1347
00:46:12,720 --> 00:46:13,720
We're still waiting for payment.

1348
00:46:13,720 --> 00:46:14,720
Yeah.

1349
00:46:14,720 --> 00:46:15,720
I'm going to the bank real quick.

1350
00:46:15,720 --> 00:46:16,720
And I'm like, oh.

1351
00:46:16,720 --> 00:46:17,720
Just got to put money on the child.

1352
00:46:17,720 --> 00:46:18,720
Yeah.

1353
00:46:18,720 --> 00:46:19,720
I was just going to say that.

1354
00:46:19,720 --> 00:46:25,680
As soon as she says that my red flags are, they were already going off, but I'm like,

1355
00:46:25,680 --> 00:46:26,680
it's going to be bad.

1356
00:46:26,680 --> 00:46:28,920
As soon as you open it that much, my eyes are going nuts.

1357
00:46:28,920 --> 00:46:29,920
Yep.

1358
00:46:29,920 --> 00:46:34,120
And I'm looking behind you and I'm seeing Christmas and I'm like, did she decorate?

1359
00:46:34,120 --> 00:46:35,120
Yeah.

1360
00:46:35,120 --> 00:46:36,120
How many nights was it?

1361
00:46:36,120 --> 00:46:37,120
That's a great question.

1362
00:46:37,120 --> 00:46:38,120
We'll get there.

1363
00:46:38,120 --> 00:46:40,520
So I'm seeing Christmas, but just a little bit.

1364
00:46:40,520 --> 00:46:42,520
I'm like moving my head, trying to get a better look.

1365
00:46:42,520 --> 00:46:44,520
And she's like, yeah, I have to run to the bank really fast.

1366
00:46:44,520 --> 00:46:46,000
I'm like, okay.

1367
00:46:46,000 --> 00:46:49,800
I head back down to the desk and I just had bad vibes about it, right?

1368
00:46:49,800 --> 00:46:52,280
And I'm telling the desk, I'm like, yeah, that was weird.

1369
00:46:52,280 --> 00:46:54,280
Like I just did something didn't sit well.

1370
00:46:54,280 --> 00:46:55,280
I saw Christmas.

1371
00:46:55,280 --> 00:46:56,280
Something didn't.

1372
00:46:56,280 --> 00:46:57,280
It bothered me.

1373
00:46:57,280 --> 00:46:58,280
It did so much.

1374
00:46:58,280 --> 00:47:01,240
And they're like, oh, you should probably talk to Jerry.

1375
00:47:01,240 --> 00:47:02,920
I think he said he saw some weird things.

1376
00:47:02,920 --> 00:47:04,120
What do you mean?

1377
00:47:04,120 --> 00:47:06,360
Oh, he delivered her room service this morning.

1378
00:47:06,360 --> 00:47:08,120
And I was like, okay.

1379
00:47:08,120 --> 00:47:09,640
And so I go find Jerry.

1380
00:47:09,640 --> 00:47:13,080
Hey, I heard you saw some weird things in Miss Smith's room.

1381
00:47:13,080 --> 00:47:14,080
He's like, yeah.

1382
00:47:14,080 --> 00:47:16,520
And I'm like, you delivered room service?

1383
00:47:16,520 --> 00:47:17,520
He's like, I did.

1384
00:47:17,520 --> 00:47:19,880
He's like, so I was bringing in her tray.

1385
00:47:19,880 --> 00:47:26,120
She ordered a margarita and other, and then some breakfast items.

1386
00:47:26,120 --> 00:47:29,520
And I was like, she was the margarita we were making fun of.

1387
00:47:29,520 --> 00:47:30,520
So it was her.

1388
00:47:30,520 --> 00:47:31,520
And he's like, yeah.

1389
00:47:31,520 --> 00:47:32,800
He's like, so she ordered the margarita and this.

1390
00:47:32,800 --> 00:47:35,680
So I'm trying to, I'm balancing the tray and bringing it in the room.

1391
00:47:35,680 --> 00:47:37,400
And there's just stuff everywhere, everywhere.

1392
00:47:37,400 --> 00:47:40,560
It's like, there's nowhere for me to put it down.

1393
00:47:40,560 --> 00:47:42,560
Can you imagine being in your room?

1394
00:47:42,560 --> 00:47:44,320
So uncomfortable.

1395
00:47:44,320 --> 00:47:48,120
And he, where do you want me to put this?

1396
00:47:48,120 --> 00:47:49,120
So he asked that.

1397
00:47:49,120 --> 00:47:51,560
I put it on the bathroom counter.

1398
00:47:51,560 --> 00:47:54,640
He asked that and he's just like, oh, just go ahead and set it on the desk.

1399
00:47:54,640 --> 00:47:57,480
He's like, but then I looked down and I see white lines.

1400
00:47:57,480 --> 00:47:58,480
Dildo.

1401
00:47:58,480 --> 00:47:59,480
White lines.

1402
00:47:59,480 --> 00:48:00,480
I see white lines.

1403
00:48:00,480 --> 00:48:01,480
Wrong end.

1404
00:48:01,480 --> 00:48:02,480
Wrong end.

1405
00:48:02,480 --> 00:48:06,000
White lines and a rolled up bill next to it.

1406
00:48:06,000 --> 00:48:07,800
And she's like, oh, sorry.

1407
00:48:07,800 --> 00:48:09,440
And clears a space for him.

1408
00:48:09,440 --> 00:48:10,440
And I'm like, what is she clearing?

1409
00:48:10,440 --> 00:48:11,940
Clears her drugs?

1410
00:48:11,940 --> 00:48:12,940
So where did she put it?

1411
00:48:12,940 --> 00:48:16,480
So I asked and besides the drugs, I was like, well, what's all over the room?

1412
00:48:16,480 --> 00:48:18,640
He's like Christmas decorations.

1413
00:48:18,640 --> 00:48:19,640
In a hotel room.

1414
00:48:19,640 --> 00:48:21,640
But it's a little odd.

1415
00:48:21,640 --> 00:48:22,640
I'm like, what?

1416
00:48:22,640 --> 00:48:24,640
He's like, no, it's like Christmas decorations everywhere.

1417
00:48:24,640 --> 00:48:26,200
I'm like, do you mean like presents?

1418
00:48:26,200 --> 00:48:28,200
He's like, there's trees everywhere.

1419
00:48:28,200 --> 00:48:29,200
Christmas trees?

1420
00:48:29,200 --> 00:48:30,200
Trees?

1421
00:48:30,200 --> 00:48:33,400
And you're like, why am I just hearing about this?

1422
00:48:33,400 --> 00:48:35,600
Literally, at what point do you call the manager?

1423
00:48:35,600 --> 00:48:39,080
And I said, I said, I was like, why didn't you tell us about this?

1424
00:48:39,080 --> 00:48:40,080
He's like, well, I don't know.

1425
00:48:40,080 --> 00:48:41,080
I just don't want to get anyone in trouble.

1426
00:48:41,080 --> 00:48:42,080
Say something, say something.

1427
00:48:42,080 --> 00:48:47,080
But I'm like, but you just told me you saw drugs in the room.

1428
00:48:47,080 --> 00:48:48,080
He's like, yeah.

1429
00:48:48,080 --> 00:48:52,280
I'm like, that's something you report to the, I don't know, the M.O.D.

1430
00:48:52,280 --> 00:48:57,280
So before I went up there to ask for a payment.

1431
00:48:57,280 --> 00:48:59,280
So now with that new information.

1432
00:48:59,280 --> 00:49:02,200
She spent all of her money on the drugs.

1433
00:49:02,200 --> 00:49:04,640
But I said, it was like, I just went up to the room.

1434
00:49:04,640 --> 00:49:07,320
There's no room service charge on her bill.

1435
00:49:07,320 --> 00:49:10,040
And he's like, yeah, because her card was declining.

1436
00:49:10,040 --> 00:49:11,040
So what did they do?

1437
00:49:11,040 --> 00:49:12,040
They signed it off?

1438
00:49:12,040 --> 00:49:15,520
No, she paid in cash.

1439
00:49:15,520 --> 00:49:20,240
And I said, oh, so B has cash with her rolled up hundo.

1440
00:49:20,240 --> 00:49:22,640
So I'm like, we're going up there with a different mission.

1441
00:49:22,640 --> 00:49:23,640
You got changed for this.

1442
00:49:23,640 --> 00:49:24,640
Let me take it out real fast.

1443
00:49:24,640 --> 00:49:29,640
I like to remind you guys that this.

1444
00:49:29,640 --> 00:49:30,640
She licks it, right?

1445
00:49:30,640 --> 00:49:31,640
Let's get the rest of it.

1446
00:49:31,640 --> 00:49:35,780
Do I need to remind you guys this lady's like 80 years old.

1447
00:49:35,780 --> 00:49:38,840
So with that information, I go back up to the room.

1448
00:49:38,840 --> 00:49:41,880
So I took my same person who happened to be the chief engineer.

1449
00:49:41,880 --> 00:49:43,840
So I'm not going to do it with more force this time.

1450
00:49:43,840 --> 00:49:44,840
So she opens it.

1451
00:49:44,840 --> 00:49:45,840
I was like, hi.

1452
00:49:45,840 --> 00:49:49,280
And I said, look, I know we just talked and I know you're going to the bank.

1453
00:49:49,280 --> 00:49:51,660
But if your checkup is today, this is your balance.

1454
00:49:51,660 --> 00:49:54,780
Do you have your balance at least for today in cash?

1455
00:49:54,780 --> 00:49:57,440
And then you can get your credit card payment for the rest of your room.

1456
00:49:57,440 --> 00:49:59,080
It's like, oh, yeah.

1457
00:49:59,080 --> 00:50:01,040
So I get the cash to pay for the room.

1458
00:50:01,040 --> 00:50:03,760
And I said, and then when will you be going to get that money at the bank?

1459
00:50:03,760 --> 00:50:04,760
I'm going right now.

1460
00:50:04,760 --> 00:50:05,760
I'm going right now.

1461
00:50:05,760 --> 00:50:07,360
I was like, okay, sounds great.

1462
00:50:07,360 --> 00:50:10,840
So I get the cash, take it down to the desk, drop the cash.

1463
00:50:10,840 --> 00:50:11,840
I'm there at the desk.

1464
00:50:11,840 --> 00:50:15,120
I see little old lady exiting the building.

1465
00:50:15,120 --> 00:50:18,320
She leaves and I immediately go to check out this room.

1466
00:50:18,320 --> 00:50:20,000
Like I got to see this.

1467
00:50:20,000 --> 00:50:21,400
So I go up.

1468
00:50:21,400 --> 00:50:25,640
There's a housekeeper outside her room and she's like, oh, that little lady, she just

1469
00:50:25,640 --> 00:50:26,640
left.

1470
00:50:26,640 --> 00:50:27,640
She asked me to clean her room and make her bed.

1471
00:50:27,640 --> 00:50:28,640
I said, oh, did she?

1472
00:50:28,640 --> 00:50:30,760
Why don't I go check that out?

1473
00:50:30,760 --> 00:50:34,440
The two of us went together and we're immediately dumbfounded in our jaws drop.

1474
00:50:34,440 --> 00:50:35,440
Dildos.

1475
00:50:35,440 --> 00:50:36,440
Everywhere.

1476
00:50:36,440 --> 00:50:37,440
On the walls.

1477
00:50:37,440 --> 00:50:38,440
Sticking out of every surface.

1478
00:50:38,440 --> 00:50:39,440
Next to the Christmas angel.

1479
00:50:39,440 --> 00:50:40,440
Why do you think the angel had a smile?

1480
00:50:40,440 --> 00:50:41,440
I don't know how to describe this to you all, so I'll do my best.

1481
00:50:41,440 --> 00:50:42,440
But I have sent the video to pretty much everyone here on the pod.

1482
00:50:42,440 --> 00:50:43,440
And then who knows?

1483
00:50:43,440 --> 00:50:44,440
Maybe you will find it posted somewhere sometime soon.

1484
00:50:44,440 --> 00:50:45,440
You never know.

1485
00:50:45,440 --> 00:50:46,440
Maybe.

1486
00:50:46,440 --> 00:50:47,440
But the best way to describe this video is this person planned on moving in and Christmas

1487
00:50:47,440 --> 00:50:48,440
was their religion and it was a whole lot of fun.

1488
00:50:48,440 --> 00:50:49,440
And then you're like, oh, I'm going to go check out this house.

1489
00:50:49,440 --> 00:50:50,440
I'm going to go check out this house.

1490
00:50:50,440 --> 00:50:51,440
I'm going to go check out this house.

1491
00:50:51,440 --> 00:50:52,440
I'm going to go check out this house.

1492
00:50:52,440 --> 00:50:53,440
I'm going to go check out this house.

1493
00:50:53,440 --> 00:50:54,440
I'm going to go check out this house.

1494
00:50:54,440 --> 00:51:17,440
I'm going to go check out this house.

1495
00:51:17,440 --> 00:51:29,440
I'm going to go check out this house.

1496
00:51:29,440 --> 00:51:36,440
I'm going to go check out this house.

1497
00:51:36,440 --> 00:51:43,440
I'm going to go check out this house.

1498
00:51:43,440 --> 00:51:52,440
I'm going to go check out this house.

1499
00:51:52,440 --> 00:51:57,440
I'm going to go check out this house.

1500
00:51:57,440 --> 00:52:02,440
I don't think she was hired on part-time at a nearby mall

1501
00:52:02,520 --> 00:52:06,280
and she just wanted to live her role.

1502
00:52:06,280 --> 00:52:07,880
I'm so glad you brought this up.

1503
00:52:07,880 --> 00:52:09,640
All of these items in this room

1504
00:52:09,640 --> 00:52:11,840
had little sticker price tags on them.

1505
00:52:11,840 --> 00:52:13,280
They were stolen.

1506
00:52:13,280 --> 00:52:14,480
No, was she selling them?

1507
00:52:14,480 --> 00:52:16,800
And they were all bright orange little sticker price tags

1508
00:52:16,800 --> 00:52:18,640
that looked like it was hand stamped on.

1509
00:52:18,640 --> 00:52:20,080
And I was like, that's really weird.

1510
00:52:20,080 --> 00:52:21,480
I showed this to my associate.

1511
00:52:21,480 --> 00:52:22,400
She saw that and said,

1512
00:52:22,400 --> 00:52:25,560
oh, those are all from the antique shop downtown.

1513
00:52:25,560 --> 00:52:28,080
That check in the front desk agent specifically remembers

1514
00:52:28,080 --> 00:52:31,440
her asking if it was okay if she had a small Christmas tree

1515
00:52:31,440 --> 00:52:32,280
in her room.

1516
00:52:32,280 --> 00:52:35,160
It was much bigger than that and there was more than one.

1517
00:52:35,160 --> 00:52:39,420
So basically she comes back, we've locked out the room

1518
00:52:39,420 --> 00:52:40,920
because we're basically going to tell her

1519
00:52:40,920 --> 00:52:43,520
we are choosing not to extend your reservation.

1520
00:52:43,520 --> 00:52:46,560
I'm waiting and it's like four o'clock rolls around

1521
00:52:46,560 --> 00:52:49,440
and I'm like, she has to be back by now, right?

1522
00:52:49,440 --> 00:52:50,640
I call the room.

1523
00:52:50,640 --> 00:52:51,640
I'm like, nobody let her in

1524
00:52:51,640 --> 00:52:53,520
because I specifically instructed housekeeping.

1525
00:52:53,520 --> 00:52:54,600
Nobody let her in.

1526
00:52:54,600 --> 00:52:56,680
Somebody let her into the room.

1527
00:52:56,680 --> 00:52:57,520
How?

1528
00:52:57,520 --> 00:52:58,720
Fork of I know.

1529
00:52:58,720 --> 00:53:00,400
She still hasn't paid for the room

1530
00:53:00,400 --> 00:53:02,220
and I was like, Ms. Smith, hi there.

1531
00:53:02,220 --> 00:53:03,840
Oh yeah, I'm going to the bank right now.

1532
00:53:03,840 --> 00:53:04,920
I was like, no, no, no.

1533
00:53:04,920 --> 00:53:06,240
We had this conversation earlier this morning.

1534
00:53:06,240 --> 00:53:07,360
You had your opportunity.

1535
00:53:07,360 --> 00:53:09,440
You have still not obtained payment.

1536
00:53:09,440 --> 00:53:10,900
We are going to have to ask you to leave.

1537
00:53:10,900 --> 00:53:12,960
We are no longer going to extend your reservation.

1538
00:53:12,960 --> 00:53:14,160
No, no, no, I'm getting the payment right now.

1539
00:53:14,160 --> 00:53:15,000
I'm getting it.

1540
00:53:15,000 --> 00:53:15,820
No, no, no.

1541
00:53:15,820 --> 00:53:16,920
You have had plenty of opportunity.

1542
00:53:16,920 --> 00:53:18,760
It's now four o'clock in the evening.

1543
00:53:18,760 --> 00:53:19,920
It is check in time.

1544
00:53:19,920 --> 00:53:21,640
You've still not given us a payment.

1545
00:53:21,640 --> 00:53:23,720
We are choosing not to extend your reservation.

1546
00:53:23,720 --> 00:53:25,120
You need to vacate your room.

1547
00:53:25,120 --> 00:53:26,360
But I can't, I have too much stuff.

1548
00:53:26,360 --> 00:53:27,200
I don't have anywhere to go.

1549
00:53:27,200 --> 00:53:28,040
Too much stuff.

1550
00:53:28,040 --> 00:53:29,840
And I was like, look, I understand, you know,

1551
00:53:29,840 --> 00:53:31,000
there may be other circumstances

1552
00:53:31,000 --> 00:53:32,040
and you have a lot going on,

1553
00:53:32,040 --> 00:53:34,560
but the hotel is choosing not to extend your reservation.

1554
00:53:34,560 --> 00:53:36,780
If you have the payment, like you say you do,

1555
00:53:36,780 --> 00:53:39,520
another hotel will have no problem accommodating you,

1556
00:53:39,520 --> 00:53:40,680
but our hotel will not.

1557
00:53:40,680 --> 00:53:41,520
I pressed on that.

1558
00:53:41,520 --> 00:53:42,360
There's a good one.

1559
00:53:42,360 --> 00:53:43,440
She kept pushing back and I said,

1560
00:53:43,440 --> 00:53:45,240
the best I can do is I can send a bellman to your room

1561
00:53:45,240 --> 00:53:46,600
to help you with your things,

1562
00:53:46,600 --> 00:53:48,440
but we are not extending your reservation.

1563
00:53:48,440 --> 00:53:49,760
And I asked, I was like,

1564
00:53:49,760 --> 00:53:51,360
how long is it going to take you to get your things together?

1565
00:53:51,360 --> 00:53:52,320
It's going to take me hours.

1566
00:53:52,320 --> 00:53:56,120
And I said, I can give you one hour until five o'clock.

1567
00:53:56,120 --> 00:53:57,040
And I said, at five o'clock,

1568
00:53:57,040 --> 00:53:58,580
I'll call the police to help you

1569
00:53:58,580 --> 00:54:00,440
if you need any further assistance.

1570
00:54:00,440 --> 00:54:01,280
Please don't call the police.

1571
00:54:01,280 --> 00:54:02,680
I was like, look, I don't want to,

1572
00:54:02,680 --> 00:54:04,360
but you need to vacate the premises.

1573
00:54:04,360 --> 00:54:05,280
You have failed to pay.

1574
00:54:05,280 --> 00:54:07,000
We're choosing no longer to extend your reservation.

1575
00:54:07,000 --> 00:54:07,840
You need to leave.

1576
00:54:07,840 --> 00:54:09,020
Five o'clock rolls around.

1577
00:54:09,020 --> 00:54:10,360
Obviously she's still not out.

1578
00:54:10,360 --> 00:54:12,480
I sent an engineer up there with a bell cart

1579
00:54:12,480 --> 00:54:14,800
who started bringing her things down.

1580
00:54:14,800 --> 00:54:15,640
You found a bell cart?

1581
00:54:15,640 --> 00:54:16,480
Yes.

1582
00:54:16,480 --> 00:54:17,320
Started bringing things down.

1583
00:54:17,320 --> 00:54:19,200
Started bringing things down in trips.

1584
00:54:19,200 --> 00:54:20,560
So six o'clock rolls around.

1585
00:54:20,560 --> 00:54:21,400
I'm leaving for the day.

1586
00:54:21,400 --> 00:54:24,080
I see the engineer just standing by the door

1587
00:54:24,080 --> 00:54:27,480
with like just mounds of Christmas stuff.

1588
00:54:27,480 --> 00:54:29,840
And I'm just like, this isn't going to go well,

1589
00:54:29,840 --> 00:54:30,680
but I'm not going to be here for it.

1590
00:54:30,680 --> 00:54:33,420
Question, question, question, question, question, question.

1591
00:54:33,420 --> 00:54:34,960
Did she have a car?

1592
00:54:34,960 --> 00:54:35,800
Great question.

1593
00:54:35,800 --> 00:54:37,260
Did she have parking charges?

1594
00:54:37,260 --> 00:54:38,100
Great question.

1595
00:54:38,100 --> 00:54:39,440
Yes, she had parking charges.

1596
00:54:39,440 --> 00:54:40,360
So she had a vehicle.

1597
00:54:40,360 --> 00:54:41,200
Yes.

1598
00:54:41,200 --> 00:54:43,040
So I'm leaving.

1599
00:54:43,040 --> 00:54:47,620
Another hour goes by and I get a call from the hotel.

1600
00:54:47,620 --> 00:54:48,880
So my manager calls me.

1601
00:54:48,880 --> 00:54:52,120
She's like, hey, so she's disappeared.

1602
00:54:52,120 --> 00:54:53,240
And I was like, what do you mean?

1603
00:54:53,240 --> 00:54:54,920
All of her crap is still here.

1604
00:54:54,920 --> 00:54:56,000
Christmas spirit.

1605
00:54:56,000 --> 00:54:57,840
We've been unloading her stuff and she's like,

1606
00:54:57,840 --> 00:55:00,040
it went over an hour, but she had so much stuff.

1607
00:55:00,040 --> 00:55:01,800
She's like, I kept giving her more time.

1608
00:55:01,800 --> 00:55:04,840
Like now we have a lobby filled with Christmas decorations

1609
00:55:04,840 --> 00:55:06,000
and she's gone.

1610
00:55:06,000 --> 00:55:08,560
She just got in her car and left.

1611
00:55:08,560 --> 00:55:11,000
And we're like, what do I do?

1612
00:55:11,000 --> 00:55:12,720
And I was like, that's a great question.

1613
00:55:12,720 --> 00:55:13,960
Decorate the lobby.

1614
00:55:15,120 --> 00:55:17,100
On the 27th of December.

1615
00:55:17,100 --> 00:55:21,040
So I was like, let's start bagging it and we'll store it.

1616
00:55:21,040 --> 00:55:23,060
And when she comes back, we'll have it.

1617
00:55:23,060 --> 00:55:26,200
And she's like, okay, the stuff in the room.

1618
00:55:26,200 --> 00:55:28,600
And I was like, there's still stuff in the room.

1619
00:55:28,600 --> 00:55:30,440
She's like, there's definitely more stuff in the room.

1620
00:55:30,440 --> 00:55:32,200
And she's like, and the room's trashed.

1621
00:55:32,200 --> 00:55:33,560
You were there though.

1622
00:55:33,560 --> 00:55:35,720
Did it look in that much disrepair

1623
00:55:35,720 --> 00:55:37,640
before they started bringing stuff down?

1624
00:55:37,640 --> 00:55:38,480
There was so much decorations.

1625
00:55:38,480 --> 00:55:40,040
You couldn't see anything.

1626
00:55:40,040 --> 00:55:42,800
So basically the manager got everything bagged

1627
00:55:42,800 --> 00:55:44,400
that was in the lobby, went up to the room,

1628
00:55:44,400 --> 00:55:46,040
had everything that was in their bag.

1629
00:55:46,040 --> 00:55:48,680
Our bell closet is filled to the brim with bags.

1630
00:55:48,680 --> 00:55:49,740
Christmas.

1631
00:55:49,740 --> 00:55:50,920
Antique Christmas.

1632
00:55:50,920 --> 00:55:53,120
Antique Christmas.

1633
00:55:53,120 --> 00:55:55,480
So that's around like, you know, seven o'clock at night.

1634
00:55:55,480 --> 00:55:58,080
I get another call at 10 o'clock at night.

1635
00:55:58,080 --> 00:55:58,920
She's back.

1636
00:55:58,920 --> 00:56:00,880
They're like, she wants her stuff back.

1637
00:56:00,880 --> 00:56:02,720
And I was like, okay, give it to her.

1638
00:56:02,720 --> 00:56:04,080
But she trashed the room.

1639
00:56:04,080 --> 00:56:06,120
And I was like, just give her her shit back, please.

1640
00:56:06,120 --> 00:56:07,640
And then they're like, oh, okay.

1641
00:56:07,640 --> 00:56:08,820
So the next day.

1642
00:56:10,720 --> 00:56:13,200
The next day I'm reading in the incident report.

1643
00:56:13,200 --> 00:56:14,220
So they didn't tell me this.

1644
00:56:14,220 --> 00:56:15,360
When she came to get her stuff back,

1645
00:56:15,360 --> 00:56:18,560
they're like, okay, but you damaged and the room is trashed.

1646
00:56:18,560 --> 00:56:19,760
We're charging with cleaning fee.

1647
00:56:19,760 --> 00:56:21,720
There's an extra $150 charge.

1648
00:56:21,720 --> 00:56:22,560
Oh, it's not bad.

1649
00:56:22,560 --> 00:56:23,380
$150?

1650
00:56:23,380 --> 00:56:24,220
They were nice.

1651
00:56:24,220 --> 00:56:25,060
And they're like.

1652
00:56:25,060 --> 00:56:26,360
And we're not gonna mention the drugs

1653
00:56:26,360 --> 00:56:27,440
that were in the room.

1654
00:56:27,440 --> 00:56:29,640
Still no one's mentioned the drugs.

1655
00:56:29,640 --> 00:56:32,320
And the lady's like, well, can I go up and clean it myself?

1656
00:56:32,320 --> 00:56:33,160
Oh no.

1657
00:56:33,160 --> 00:56:36,640
And they're like, no, you cannot.

1658
00:56:36,640 --> 00:56:37,480
They're like, why not?

1659
00:56:37,480 --> 00:56:39,400
We're like, there's no, no.

1660
00:56:39,400 --> 00:56:41,920
So she takes $200 bills and throws it

1661
00:56:41,920 --> 00:56:43,280
at the face of the dust cage.

1662
00:56:43,280 --> 00:56:44,480
Was there drugs on it?

1663
00:56:44,480 --> 00:56:47,480
Or they rolled up and then she got her stuff

1664
00:56:47,480 --> 00:56:48,600
and she was gone.

1665
00:56:48,600 --> 00:56:49,960
Okay, bye.

1666
00:56:49,960 --> 00:56:50,800
Yeah.

1667
00:56:50,800 --> 00:56:51,640
Hundreds.

1668
00:56:51,640 --> 00:56:52,460
Hundreds.

1669
00:56:52,460 --> 00:56:54,960
The cleaning fee was 150 bucks and she tossed 200 then.

1670
00:56:54,960 --> 00:56:56,160
Where'd the other 50 go?

1671
00:56:56,160 --> 00:56:57,680
No, they posted 200.

1672
00:56:57,680 --> 00:56:58,680
So we made.

1673
00:56:58,680 --> 00:56:59,680
Talk about integrity.

1674
00:56:59,680 --> 00:57:00,520
Can we circle back?

1675
00:57:00,520 --> 00:57:01,360
So honest.

1676
00:57:01,360 --> 00:57:03,160
Can we circle back to integrity though?

1677
00:57:03,160 --> 00:57:04,000
Okay.

1678
00:57:04,000 --> 00:57:04,840
I'm sorry.

1679
00:57:04,840 --> 00:57:05,920
I love that we have.

1680
00:57:07,040 --> 00:57:10,960
But like integrity is a really big topic of conversation

1681
00:57:10,960 --> 00:57:12,380
in my team and what we do,

1682
00:57:12,380 --> 00:57:14,080
because you cannot teach integrity.

1683
00:57:14,080 --> 00:57:14,920
No.

1684
00:57:14,920 --> 00:57:15,920
You have it or you don't.

1685
00:57:15,920 --> 00:57:18,600
And so I feel like in the hiring process,

1686
00:57:18,600 --> 00:57:22,680
it's so difficult as leaders to really identify integrity.

1687
00:57:22,680 --> 00:57:23,520
No, you can't.

1688
00:57:23,520 --> 00:57:24,720
You find it in practice.

1689
00:57:24,720 --> 00:57:26,040
You have to take a chance,

1690
00:57:26,040 --> 00:57:28,080
but let me just like give a shout out

1691
00:57:28,080 --> 00:57:30,800
to all the people with integrity that work in our industry.

1692
00:57:30,800 --> 00:57:33,640
Honestly, like we live such a hard job.

1693
00:57:33,640 --> 00:57:36,640
We have to uphold all of the policies and procedures

1694
00:57:36,640 --> 00:57:38,760
and hold guests accountable,

1695
00:57:38,760 --> 00:57:40,520
people that come to property accountable.

1696
00:57:40,520 --> 00:57:42,320
Make our owners happy.

1697
00:57:42,320 --> 00:57:43,160
Right.

1698
00:57:43,160 --> 00:57:45,000
And when it comes to our associates

1699
00:57:45,000 --> 00:57:46,880
having those interactions,

1700
00:57:46,880 --> 00:57:49,600
a lot of time they can just be paid under the table.

1701
00:57:49,600 --> 00:57:53,320
Hey, you know, let me break this rule for 20, 40, 50 bucks.

1702
00:57:53,320 --> 00:57:54,760
Whatever it may be.

1703
00:57:54,760 --> 00:57:55,600
But I also like my.

1704
00:57:55,600 --> 00:57:56,440
You can't speak on that.

1705
00:57:56,440 --> 00:57:59,560
I like my leadership role and I would like to keep it.

1706
00:57:59,560 --> 00:58:01,120
On that note, should we wrap?

1707
00:58:01,120 --> 00:58:02,160
Yeah, but.

1708
00:58:02,160 --> 00:58:04,320
Excuse me, that was rather high pitched.

1709
00:58:04,320 --> 00:58:05,160
Aggressive.

1710
00:58:06,080 --> 00:58:08,560
And also keep an eye on our Twitter.

1711
00:58:08,560 --> 00:58:10,800
There may be another fun video that contains.

1712
00:58:10,800 --> 00:58:12,120
On our Twitter?

1713
00:58:12,120 --> 00:58:12,960
X.

1714
00:58:12,960 --> 00:58:13,800
What's it called?

1715
00:58:13,800 --> 00:58:15,360
First off, it's called X now.

1716
00:58:15,360 --> 00:58:16,200
Yeah.

1717
00:58:16,200 --> 00:58:18,520
No, I meant the other one with the videos.

1718
00:58:18,520 --> 00:58:20,360
I've never had a Twitter and I never.

1719
00:58:20,360 --> 00:58:21,480
TikTok, TikTok.

1720
00:58:21,480 --> 00:58:22,480
I was talking about TikTok.

1721
00:58:22,480 --> 00:58:25,880
If you want to see the video of Miss B's,

1722
00:58:25,880 --> 00:58:28,960
Mrs. Claus story, take a look at our TikTok

1723
00:58:28,960 --> 00:58:31,160
because it is probably posted there.

1724
00:58:31,160 --> 00:58:32,280
Yeah, we'll make that happen.

1725
00:58:32,280 --> 00:58:33,120
We will.

1726
00:58:33,120 --> 00:58:33,960
We will.

1727
00:58:33,960 --> 00:58:34,960
So you can check out all the craziness.

1728
00:58:34,960 --> 00:58:36,600
Bill, what's our TikTok handle?

1729
00:58:36,600 --> 00:58:37,800
Oh, good God.

1730
00:58:37,800 --> 00:58:42,360
So it's TFTSI with a dot between each of the letters.

1731
00:58:42,360 --> 00:58:44,000
Why don't our listeners do this?

1732
00:58:44,000 --> 00:58:45,640
Just go to the search bar, search,

1733
00:58:45,640 --> 00:58:46,480
Tales from the Service Industry.

1734
00:58:46,480 --> 00:58:47,520
Tales from the Service Industry.

1735
00:58:47,520 --> 00:58:48,360
Boom.

1736
00:58:48,360 --> 00:58:49,200
Easy.

1737
00:58:49,200 --> 00:58:50,040
Go look for the Mrs. Claus video.

1738
00:58:50,040 --> 00:58:52,200
And then if you have any cool stories

1739
00:58:52,200 --> 00:58:56,240
or want to be even a call in guest on the pod

1740
00:58:56,240 --> 00:58:58,400
like our recent guest.

1741
00:58:58,400 --> 00:59:02,800
Sue, you can email us at og3 at tftsi.com.

1742
00:59:02,800 --> 00:59:06,160
That is og number three at tftsi.com.

1743
00:59:06,160 --> 00:59:09,000
And you can just find us on Facebook,

1744
00:59:09,000 --> 00:59:12,440
Instagram and LinkedIn.

1745
00:59:12,440 --> 00:59:13,280
And LinkedIn.

1746
00:59:13,280 --> 00:59:15,360
Yeah, we're kind of a big deal on LinkedIn now.

1747
00:59:15,360 --> 00:59:16,440
You know what?

1748
00:59:16,440 --> 00:59:18,800
I totally subscribed to that.

1749
00:59:18,800 --> 00:59:23,800
So on any social platform, anywhere you listen to podcasts,

1750
00:59:24,080 --> 00:59:25,200
just use that search bar,

1751
00:59:25,200 --> 00:59:27,160
search Tales from the Service Industry

1752
00:59:27,160 --> 00:59:28,320
and you will find us.

1753
00:59:28,320 --> 00:59:30,000
Gwen, thanks for joining the show.

1754
00:59:30,000 --> 00:59:30,840
Thank you for having me.

1755
00:59:30,840 --> 00:59:33,760
Especially on our first episode of season three.

1756
00:59:33,760 --> 00:59:34,600
Yay.

1757
00:59:34,600 --> 00:59:37,800
I'm sorry and you're welcome, y'all.

1758
00:59:37,800 --> 00:59:40,000
Yeah, for sure, for sure.

1759
00:59:40,000 --> 00:59:42,480
And since we had fancy new intro music,

1760
00:59:42,480 --> 00:59:45,280
we also have fancy new outro music

1761
00:59:45,280 --> 00:59:47,520
and we will see you all in two weeks.

1762
00:59:47,520 --> 00:59:48,360
Bye.

1763
00:59:48,360 --> 00:59:49,200
Bye, guys.

1764
00:59:49,200 --> 00:59:50,040
Okay, bye.

1765
00:59:50,040 --> 00:59:50,880
Bye.

1766
00:59:50,880 --> 00:59:51,720
Bye.

1767
00:59:51,720 --> 00:59:52,560
Bye.

1768
00:59:52,560 --> 00:59:53,400
Bye.

1769
00:59:53,400 --> 00:59:54,240
Bye.

1770
00:59:54,240 --> 00:59:55,080
Bye.

1771
00:59:55,080 --> 00:59:55,920
Bye.

1772
00:59:55,920 --> 00:59:56,760
Bye.

1773
00:59:56,760 --> 00:59:57,600
Bye.

1774
00:59:57,600 --> 00:59:58,440
Bye.

1775
00:59:58,440 --> 00:59:59,280
Bye.

1776
00:59:59,280 --> 01:00:00,120
Bye.

1777
01:00:00,120 --> 01:00:00,960
Bye.

1778
01:00:00,960 --> 01:00:02,000
Bye.

1779
01:00:02,000 --> 01:00:07,000
Have a new podcast.net.