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How did the song go?

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That's what I got.

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We were singing entirely different songs.

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I'm thinking of like a pregame song.

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No, you're trying to go for the same song. I think so.

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Our listeners are missing the hand motion dance. There's a lot of hand motions.

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They may not see it, but I don't think they're missing it.

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I'm going to have to hit pause right there.

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It's not another. It's the last of the season.

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Oh, sad.

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So sad.

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But it is a season wrap up.

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That is true.

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But we're kind of celebrating another end of season in the only way we know how to celebrate.

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With liquor?

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In front of us we have a very special bottle of champagne to celebrate.

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Sound effects.

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Brought to you by Miss B.

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This is going to be the end of season. This is wrap up of season two.

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Our 41st episode.

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I know. Deep in the double digits.

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It's been a long year. It has.

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We had a little inter-seasonal episode with Miss B's rant about penguins being defiled.

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And then we took a break. We kind of had to.

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We kind of ghosted y'all.

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For like two months. Dang. Just over. We had a gap from January 1st to March 12th.

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Even worse.

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Thank you. You're welcome.

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We had to keep it real.

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But then we came back in full force. Exactly. And that's where we are ending it on full force.

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We're going to take a little break. There probably will still be a little bit of content here and there.

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Oh. I mean we talk a lot so definitely there will be.

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We need our weekly therapy.

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We just might channel efforts into some different types of content. Love that for us.

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And if we have any updates you'll hear from us.

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This is a little, as Liz likes to say, a little BTS here.

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Normally when we sit down to record we sit down preloaded with a nice glass of red or three.

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They're small glasses. Okay. They're not full glasses.

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That is not a small glass. No, no, no.

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The size of glass we pour. Like the ounces.

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Yeah. Fair enough. Fair enough. So normally we sit down preloaded. Tonight we are actually

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not ready. Because we wanted to do it on air.

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Yeah we did. Cheers to season two. Are you ready? Yep.

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Nicely done. Yeah.

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It's one of my best skills. It was very controlled. I really do try.

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When I pop there's sometimes a bit of a mess. Hey no. Let's keep it clean.

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Well we hope you gather around your holiday table with

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some vino if I'm being selfish here. Or whatever you are

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into. Hey and for my friends out there who don't drink alcohol

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in fact, because I almost bought it in the grocery store this last weekend

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they sell alcohol free champagne, wine

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and spirits. I saw that reel of yours.

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I had no idea that was a thing. And then I went to Target. It's like a

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section. So Miss B not to burst your bubble.

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Quite literally because we just poured champagne. But the minute

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I saw the photo of the bottle you were referring to I

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literally in my head was like she has no idea it's non-alcoholic.

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She's got no idea. I knew the brand. It was free.

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I was thinking like frè. Like French. Like ooh.

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No it means frè. Free of alcohol. I didn't know that.

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And a fun sucker. And well Kay now that my eyes have been opened

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there's plenty. Cheers. I've seen it in other stores and it's

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in its own section with like other alcohol free stuff. This it was

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next to and with all the alcohol stuff. So I'm like looking at a bottle of champ

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and then I look at the next one. They should be separate. I mean separate but equal but

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The big like zero alcohol. Yes.

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Like a red thing. I almost bought it. It was in my hand because it was so cute. Was it

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cheaper than others? No. It was the same price. So I was like oh it must be

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good. That's BS. This is delicious. This is very delicious.

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Okay. So this is a very

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important winery to Liz. I actually grew up

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going to this winery. I started going when I was like eight or nine and I would like play in the back.

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And then it was like when I turned 16 I would be the DD

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for my parents. And then finally finally finally I turned 21

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I would have been drinking the wine for a couple of years. Fair enough.

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But yes. Very special place in my heart if anyone is in the central

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California. It's called Mayo Family Winery. Very delicious. Shout out Mayo.

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Thanks for helping us celebrate our two years.

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This is good stuff. I like this. Yeah. No. This is one of my favorite wines. That is not bad.

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Okay. So just as a kind of a ground rules here.

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Throughout the evening we're going to share some new stories but also kind of recap some of the fun

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stuff from the rest of the season. Yes. So Bill do you have any

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like favorite favorite stories that we told

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in 2023? Yes. I'm really conflicted. It's kind of like

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look it's our podcast. So it's kind of like saying which one of your kids is your

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favorite. You love them all just for different reasons right? For sure. Amen. So for me

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my favorite episode is the Drunken Lion Rider. Yeah.

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Because I mean who doesn't enjoy a good story about drunk people

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making a scene in a lobby taking a swing at a cop going to jail.

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I mean it's just fun stuff right. So as far as episodes go that was

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probably my favorite episode. Favorite stories though

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that is a hard one to pick. Because there's so many good ones even in every

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episode. I know. I mean like we could go with the octopus arm.

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That was a good one. Yes. I mean the whole conversation with

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Mike and the lost and found having to be delivered to a funeral.

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So I have to say. And an impromptu eulogy given by

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somebody that doesn't even really know the guy that died. Yes and I have to say that

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episode for sure I think that's when I laughed the hardest. Like I could not

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breathe. I laughed so hard I was crying. Agreed.

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Mike definitely like props. He is one of those guys that just has me on the floor

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every time he comes. He's just the funniest human. I love his

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delivery too. His deliveries are always just the most even keeled

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conversation with the most twisted out of left field.

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I think we can all agree. Mike keeps us laughing.

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But Andy our jaws are on the ground.

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His schedule is crazy but I still want to get him back because he promised to

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give us the most salacious of stories. Yes. Which okay

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to recap one more story I still can't get over the number

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will surprise you. Wasn't that season one? That was season one. What? I'm still

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talking about it. So whenever people ask about the

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pod that is the episode I tell them to go to. I seriously thought that was this year.

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No that was last year. Oh my god. But you know what? Time flies.

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I do the exact same thing. But I always have a disclaimer question.

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And that is what offends you? It's a very good lead in

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question. Well because it determines whether I'm going to send them a link to episode one or episode two.

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And that makes me think of the more recent episode

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we did. Probably totally irresistible. No unpopular

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opinions. That makes me think of that with what offends you.

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Who doesn't love a good Hitler joke?

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That's a joke. I'm going from the Jew on the pod. It's a joke.

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Okay. Don't come for us.

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My mouth was on the ground when I heard that. I was like what? I loved

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your comment though was absolutely my favorite. How was his mustache?

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Fine. Was it fine? Oh my god.

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Okay so I have another question for you guys. Okay.

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What episode did you learn the most from? For me

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definitely Life's Bookmarks part one and two. That's exactly

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what I was thinking. I love tattoos. You guys know this.

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I am a tattoo girl and I learned so much about the industry. How it works.

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How to get into it and how much work goes into it to get in

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and then to stay in and just everything. I was so just entranced

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in her stories. And the grind that they go through. Yes.

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I definitely I feel like I learned the most and I walked away from that. Having a better understanding

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of the industry. And appreciation. Yes. And it just made me want

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more tattoos. What I thought was great about that episode is that

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again BTS here for the most part we'll sit down and we'll talk for an hour, hour and a half

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with somebody. And then when I put the episode together we keep the

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best of the best. Well our conversation with her was so good that it had

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to go into just two episodes. It was all the best. The flow was amazing. I didn't

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feel good about cutting out anything that she said because she had such great

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things to share. Yeah. And passion. Yes. We need to bring her back

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too. I'd love to have her back in season three. Okay. Chelsea Dagger you're coming to

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season three. You know what actually this is a great moment

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that for those that have been listening to all the episodes leave us

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a comment on social media or the episodes that you like.

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We would love to hear why. Oh yeah and we'll share it. I agree. But next season.

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Absolutely. Oh man that was such a fun one. What about

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one of your fave faves? We've really recapped all of them.

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Hold on let me take a peek see at my notes here.

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Oh no I've got to go at Mr. Mayo. I was just

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hoping that. That was an insane story of just there was no

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mayonnaise. There was never enough mayonnaise for that

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individual. How much mayonnaise would you want on that sandwich?

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Enough to make you sick. That's disgusting.

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They should have just given him like a like how big are

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like commercial mayonnaise containers? Four gallons. They should

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have just given him a gallon. That still gives me the chills. Here you go sir.

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We up charged you enough for the extra extra extra extra mayo. Just take the rest.

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That conversation with Chef was so much fun and it was very cool hearing about you know the

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culinary world and you know how they get into that and all the work that goes into that as well.

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And you know those people who are behind the scenes that you don't really

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understand what they do until you know they talk about it and it's not just cooking

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things. All the you know menu making and training

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and food temps. Oh yeah. That blows my mind.

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All the health department requirements. Yeah. And not using

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a microwave. Oh yeah the microwave thing.

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Yeah they don't use those in real kitchens. So funny.

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It's just an all purpose tool to me. Yeah. But no

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I think we've touched on all of my favorites. Well listener

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favorites. Oh. Was a little different story. Okay. Three

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alarm stupidity took the number one for our downloads. Oh that was so

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wild. Wild? What's wild about having employees

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be complicit in pulling fire alarms so you don't get flagged

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being late at work? Time guard. What's wild is having to pull a fire

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alarm three different times having an entire mall evacuated just

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you didn't get a write up. Yeah. Wasn't there like a phone call made

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in the like back store room or something? Yeah like bomb threat. Bomb threat!

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That's what it was. They had to evacuate the whole mall. Yes.

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And the phone call came from the back of the store. All for a minimum wage

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job that you might or might not have lost. Definitely lost.

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Oh man. Do you ever like wonder where those people

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are at now? I do. I google people like that. Shut up. I mean I don't

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know those people's names but in my life you know you think back to someone who did something crazy.

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You know like in middle school who stuck the fork in the socket. I'm like they have me in

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prison now. They had to have gotten arrested by now. Must have.

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Now they're onto something harder. Something happened to them. Yes.

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Like all my school bullies now they're like successful and still skinny

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and blonde and it makes me want to punch things. Gross. I know. I'm like oh

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come on. At least one of you be in jail. Please.

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I'm Pettie and I hold grudges. I know. Miss B. Hello.

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Yeah guys. Miss B like holds grudges

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like no other. I do. I hold grudges so tight

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not to steal the words of another comedian but I would happily hold your grudge too.

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I literally heard a comedian say this and I was like in love with her and she said if she could

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open her own grudgery to hold other people's grudges she would. You would.

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100%. 100%. I think you already have. I know I do.

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I don't blame you. I'm kind of right there with you. I just you know what

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you can call it Pettie. It's a Gemini thing. I. No. I'm not a Gemini.

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I am the complete complete opposite. Miss B can

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back me up on this. Yes because I will be upset with her because she won't hold a grudge.

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There will be a guy who either like ghosts her or like you know

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ends their seeing each other and I am enraged.

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And she's just like whatever. It wasn't meant to be man. And I'm like

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fuck that guy. And I'm just I am still mad at her breakup

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from like six seven years ago. And we didn't even know each other back then.

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I didn't even know each other and I am so angry at that guy.

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I hate him. Like they ran into each other and I was pissed and she's like it was like

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a million years ago. I'm like I don't care. And I was like no we caught up.

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We talked about like the weddings we were going to of people.

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No I'm gonna egg his house. I don't know where he lives. Good luck.

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Yeah so that's Miss B. That's right. I carry grudges.

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I carry grudges too. No I just don't have like the malice

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in me and I don't have the emotional and mental capacity to like have so much

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hatred towards people. Ew it brings you joy. Like there is joy

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in my heart for that. My natural joy actually brings me joy

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of my capability of just letting things go.

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And it pisses people off let me tell you. Yes it does.

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I don't want to piss you off. I want to piss

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off the people that should have pissed me off but didn't

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and I want them to be upset that I'm not upset. Well you don't let them know

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that they upset you. You pretend like you don't know who they are. No I'm so happy and

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so nice and so kind. And when they're in your presence you look them in the eye and you smile.

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I kill them with kindness truly. Oh no I do too and then you go behind

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their back and make their house. Mine's not fake. You kill them with

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kindness because B wants to go kill them. Yes 100%. No no my kindness

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is like absolutely genuine. It's almost like I'm going to be so nice to you like thank you so much

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for leaving my life. Your maturity is nauseating.

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Like well my apologies. Anyway

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Anyhoozy. Anyhoozy.

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Do you guys have any more highlights from season 2? It was long and yet it happened

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so fast. Yeah very true. I'm trying to remember everything we talked about

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what we did this year man. It was fun obviously starting with my

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rant. I love my rants and those damn penguins.

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I'm going to have to go visit them this year so I can defile them myself.

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I don't think there are penguins.

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I know I saw vids and polybers.

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No penguins. There were quite a few episodes this season. How many?

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This is the 21st. Okay.

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I remember that employee stories. Was that the one where I talked about

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that girl who threw uniforms at me? Maybe. I don't remember a story about

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you getting uniforms. Oh I do.

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Yeah weren't you like documenting her for not being in uniform and you were

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issuing the uniform? Yeah. And she was just like I'm not wearing

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this. I remember the one that was. She quit by throwing them out. Yeah yeah yeah.

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Oh I don't remember that part. I remember the story you were telling about the girl that showed up

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wearing pajamas to work. That is still a thing you know.

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Pajamas? I swear. I literally have a night auditor

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that they're more well disguised now. This is a completely different property. And she

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has these pants that like they look like they could be pinstripe pants. And you look

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and I've told her I was like I hate those pants. She's like they're pajamas. Makes sense.

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Stop it. Don't do this again. You gotta give it to her though being honest.

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I was going to wear them until I got caught at their PJs. Yeah.

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I know I love that girl but damn don't wear the pajamas. Is this at your current property?

254
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She's not there anymore but yes. Okay okay.

255
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Well I'm lucky enough to wear stretchy pants to work every day and feel like I'm in pajamas.

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So jealous. I know. I can wear like real business clothes. No no it's phenomenal.

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Tennis shoes, stretchy pants. I mean the polo can be like

258
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kind of uncomfortable. Yeah cause you don't have to wear Spanx.

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No no no no. And then you throw like a quarter zip on top of it.

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And wear my hair in a bun every day. A quarter zip is that a jacket?

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Yeah. Like a hoodie? Quarter? No. Or not a hoodie but like a pullover.

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I'm not that unprofessional. A quarter zip with a collar. Right right right.

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Okay would you call that a hoodie even though it has no hood?

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No but. It's a sweater. It's a pullover. Light weight outerwear.

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How about that? Okay. Can we agree on that? Yes. Okay. Cause I'm so

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kind and so nice. And you're willing to let things go.

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Y'all ready for the holidays? I'm quite literally holidayed out

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already. And it's not even mid December. Yeah 100%. Agreed. People

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are so. I mean we might have even said this last year. People are so mean during

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holiday season. Like my week in this month has just been a nightmare.

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Like I'm so peopled out. Oh yeah. I'm right there with you. Yesterday

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like god what time was it? About 8.45 in the morning. My day had already gone

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sideways. You were already over the week. Already over. Yeah not even just

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the day. I'm just done with the month at this point. Oh 100%.

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It's 8.45 in the morning. This woman shows up at the front desk saying I'm ex

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reward member. I have a guaranteed 9am check in.

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9am? Yeah 9am. Is that

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possible? No. Okay. There's no guaranteed early check

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in because of your status. There's a request. Oh okay fair enough. There is a guaranteed

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late check out but not early check in. And she was adamant. My tier

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level I get a complimentary guaranteed 9am

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check in. Bull shark. I don't know if you have this happen a lot but it happens a lot with us.

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Where they say I got an email that said my room was ready to check in. And I have to explain

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to them no that's your reward status saying you can mobily check in now but it doesn't

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mean your room is ready. Because they're like I got it yesterday and they get it the day before. It's that I can

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check in now. And I've looked at their email and it comes from the reward.

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And basically.

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I'm really sorry. No you're not. I'm really sorry. No you're not. It's delicious

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champagne. Roll with it. Lean into it. Drink it.

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Enjoy the boba. So the email invites them to check

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in early. Using their mobile app. And they think that means their room is ready

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the day before. I can confirm this email does go

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out and it is a little weird. But do you read it?

294
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No. Because it's the day before. And ultimately that's the problem because

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you, not you, you, but people just don't read the emails.

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Also I got that email and I was like it's the day before. There's

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no way I can like. But people are dumb so they come the next morning and say

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yeah my room was ready yesterday. My room was ready yesterday.

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And I'm guaranteed a 9am. No that's not how it rolls.

300
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Do you have many guests because this happened to me today. She's staying here

301
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so she's high tier elite. Four rooms because it's

302
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all her family staying here. And she was like why don't all my keys have

303
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access to the concierge lounge. And I said because the lounge is

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for you plus one guest. There's only one of you. And she's like

305
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no I get it for all my rooms because my elite status is on all of my rooms.

306
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Yeah again that goes back to people not reading the

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rules and what not for the program. She was absolutely

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adamant. And it was her rewards numbers. How am I the first one to tell you

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this. And I had to explain to her how it worked. And then when she continued to argue with me

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and continued to tell me how I'm wrong. I said you know what this is the brand's standard.

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I did not make this up. This is not our hotel. If you would like I can connect

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you with your elite line and you can talk to them and let me

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know what happens. The reason that people will say that is because

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it's kind of true. Most of the time you don't want to upset your top

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tier guests. So you just kind of like. And you suck it up

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and you deal. Which doesn't work well for B and I because that just builds the resentment.

317
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100% and we hate you. But when you do try to like explain

318
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a situation to a guest and they get super defensive and super angry.

319
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Now you're the bad guy because you're just making it clear what they can and cannot

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do. Oh let's jump in the way back. There's one because I think I

321
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shared a story about a woman that was super upset and irate about

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her room not having a USB port in it and demanding full compensation.

323
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Do you remember this? Points? Do you remember this story? That sounds like

324
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everyone we've pulled. Pretty much. I don't remember this. Oh okay

325
00:21:36,000 --> 00:21:40,000
so this was back in like August. Okay. And I had this guest that was furious

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that her room didn't have a USB port. The charging

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block for all of her devices. I think I remember this. Yes yes. What was your hotel

328
00:21:48,000 --> 00:21:52,000
built in like 1980? Come on. Yes. I'm kidding. No upgrades?

329
00:21:52,000 --> 00:21:56,000
It's just an outlet. We're

330
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installing power pucks so that you have like a variety of USB

331
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as well as standard outlets. Okay. We plugged lamps in that have that.

332
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Anyway so when I dealt with her back in August she had been on

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a certificate. She wanted not only her points refunded but she wanted double her

334
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points as compensation for the fact that the room didn't have a USB

335
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outlet. You told her to suck it and go eat rocks right? No

336
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but yes. Good. So anyway fast forward till this morning. What?

337
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I have a front desk agent that is just starting with this. It was literally his second shift

338
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today. And he's been doing really well. Yay. But he comes back and he's like hey

339
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how do I make a duplicate key? Because you got to do it through the PMS. Yeah. And I'm like

340
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oh I'll show you. No big deal. Give me just a second. So I stop what I'm doing. I hop up front.

341
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Who is he making a key for? Her. USB woman. Oh my god.

342
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The woman who. She came back. At the time of being so upset about

343
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how terrible this hotel is. I'm never going to come back. I'm never coming back. Did you say

344
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oh welcome back Ms. So and So? Oh no. No no. I

345
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locked eyes with her and I just smiled at her. And she got

346
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this look of just disgust on her face.

347
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She took the key turned around and walked away. Love that. Kill them with kindness.

348
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I know but it's one of those things where again I'm never coming back.

349
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Please do me the favor. But don't threat. Don't make an empty threat.

350
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I invite guests to do that. I have a different person

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today who was ripping a stink. I'll talk about that later. But I told her I was like you know

352
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what if you're not happy here. If our accommodations aren't meeting your needs I can call the hotel

353
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that is maybe two miles away. Same brand. And I will have them transfer your

354
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reservation over there so that way you don't have to stay here. No I'm not doing that.

355
00:23:36,000 --> 00:23:40,000
Okay. Empty threats. Yeah it's like if you

356
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would prefer to stay somewhere else I'd be happy to make some calls for you. Literally did

357
00:23:44,000 --> 00:23:48,000
that today. Do you actually want to know what she was upset about? Yes. You do? You sure?

358
00:23:48,000 --> 00:23:52,000
Yeah. So this was different than the lady that I wouldn't give lounge

359
00:23:52,000 --> 00:23:56,000
access to her entire family. I'm going to grab the handles on the opposite side of

360
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the grudge and help you lift this one. Thank you I appreciate that. So we were going

361
00:24:00,000 --> 00:24:04,000
to have the water shut off for a brief period of time today because they had to make

362
00:24:04,000 --> 00:24:08,000
some pipe repairs. Is this the follow up from the repair store

363
00:24:08,000 --> 00:24:12,000
you were talking about a couple episodes ago? Nope. Whole different incident. They keep

364
00:24:12,000 --> 00:24:16,000
turning off the damn water. And I keep having to live through hell. So they

365
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did it today and they're like you know it could take the whole day so our plans

366
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when this happens is we do no early check ins. We don't tell people that's why we're not

367
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doing it. We don't say no sorry we don't have water so we're not going to check you in so you can't complain and get compensation.

368
00:24:28,000 --> 00:24:32,000
No. We just say I'm so sorry there's not a room available. Check ins at four o'clock

369
00:24:32,000 --> 00:24:36,000
we can give you a call if it's ready earlier. That's all we say. So the woman

370
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must have had someone staying at the hotel because we had letters going out to stay over

371
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guests that said tomorrow the water's going to be off from this time to this time. And so she

372
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calls at eight in the morning and says I heard you guys aren't going to have water there

373
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today and I'm checking in today and are you guys doing compensation? Oh! To which

374
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we looked at the reservation and I'm like you're not even here. So we told her no you're not even

375
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checked in yet. Yeah but I'm checking in today. And we said check ins at four

376
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and you will not be affected by the water shut off. And she said well I requested

377
00:25:04,000 --> 00:25:08,000
an early check in. I'm supposed to get an early check in. Requested. And I said yes

378
00:25:08,000 --> 00:25:12,000
you requested an early check in. It's not guaranteed until four o'clock.

379
00:25:12,000 --> 00:25:16,000
Seriously but we're going to be in town earlier than that. Check in is at four. The water

380
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will be restored by then so we're not compensating for that. She raised

381
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living hell. Cause you're not an actual guest until you check in

382
00:25:24,000 --> 00:25:28,000
at four o'clock. So she was demanding compensation for an issue that she wasn't even here

383
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for. So fast forward a bit and we told her you know check in is at four and I said

384
00:25:32,000 --> 00:25:36,000
I'm happy to let you know if it's ready before then. She'd been chatting the front desk

385
00:25:36,000 --> 00:25:40,000
via the mobile app. Water got restored hours early. It was only

386
00:25:40,000 --> 00:25:44,000
off for two hours. So around one o'clock chatted her back and I said hey

387
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your room is now ready whenever you'd like to check in. And the water is fully

388
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restored so there will be no issue. She comes to check in after three

389
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and is just angry as heck. And was like yeah I talked to you earlier. I was like

390
00:25:56,000 --> 00:26:00,000
oh yeah. And I was like did you get my chat. She's like you're what. I'm like you know

391
00:26:00,000 --> 00:26:04,000
you were chatting us and we're chatting you back while I sent you a message at

392
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one thirty saying your room was ready. Well I've been waiting cause you said it was going to be at four.

393
00:26:08,000 --> 00:26:12,000
I said yeah but then I chatted you you know where you were chatting us and told you

394
00:26:12,000 --> 00:26:16,000
it was ready. Well I didn't look at that. Oh well that's odd cause you were

395
00:26:16,000 --> 00:26:20,000
chatting us there so that's why I used that platform. But yeah it's been ready since one thirty

396
00:26:20,000 --> 00:26:24,000
and the water's been back on since then. Oh well okay.

397
00:26:24,000 --> 00:26:28,000
Well I want a high floor. Oh well the room you booked is on the bottom

398
00:26:28,000 --> 00:26:32,000
three floors. Oh. So I'll go ahead and check

399
00:26:32,000 --> 00:26:36,000
you into the room. Well that was the only room it let me book. Yeah because we're all sold out of the other

400
00:26:36,000 --> 00:26:40,000
room types. I'm going to check you into that double queen. I'm going to move you up to the

401
00:26:40,000 --> 00:26:44,000
third floor. Oh. Fancy.

402
00:26:44,000 --> 00:26:48,000
Well I want to be in a quiet room. You got it. I'll put you

403
00:26:48,000 --> 00:26:52,000
all the way at the end of the hallway. So that way there's no noise

404
00:26:52,000 --> 00:26:56,000
from the elevator or ice machines. Keep you away from those elevators. Liz I did

405
00:26:56,000 --> 00:27:00,000
nothing but kill with kindness. I'm proud of you. No my bark is big

406
00:27:00,000 --> 00:27:04,000
but when it comes to talking to guests I hold my ground but I do the smile and just this

407
00:27:04,000 --> 00:27:08,000
like oh like almost play dumb and then she had

408
00:27:08,000 --> 00:27:12,000
issues and she came down. She's like I need a different room. My keys aren't working for my room.

409
00:27:12,000 --> 00:27:16,000
Oh my god that is so weird. Let me reprogram them and I'll walk

410
00:27:16,000 --> 00:27:20,000
you up to your room. Just make sure it works okay. Yeah. And she said we're not going to move rooms.

411
00:27:20,000 --> 00:27:24,000
She said no no no that's not necessary. I'm sure it'll work this time. And I said

412
00:27:24,000 --> 00:27:28,000
I don't want you standing out there in the hallway just in case it doesn't. Oh my god miss me.

413
00:27:28,000 --> 00:27:32,000
So I said no no no it is my pleasure. Don't worry it's no inconvenience to me.

414
00:27:32,000 --> 00:27:36,000
I'll walk you up and I was fake as hell the whole walk. You just wanted her to be

415
00:27:36,000 --> 00:27:40,000
uncomfortable in the whole elevator and down that really long

416
00:27:40,000 --> 00:27:44,000
hallway to her quiet quiet room.

417
00:27:44,000 --> 00:27:48,000
Yes and I got her all the way up to the third floor walked all the way down the hallway and like

418
00:27:48,000 --> 00:27:52,000
you see it's so far away from the noise. I hope you love everything and just

419
00:27:52,000 --> 00:27:56,000
continued like that and she just scowled and didn't even say goodbye.

420
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Just shut the door and I was like okay went back down.

421
00:28:00,000 --> 00:28:04,000
I can imagine you just skipping down the hallway like hee hee hee.

422
00:28:04,000 --> 00:28:08,000
I hope you hate me. But like literally it's funny because if she wrote a review

423
00:28:08,000 --> 00:28:12,000
there's nothing negative she could say. No there's not. I reached out to her to let

424
00:28:12,000 --> 00:28:16,000
her know her room was ready early. I reached out to her to let her know that the water was off.

425
00:28:16,000 --> 00:28:20,000
During her check in I smiled and gave her exactly what she booked. When she requested a quiet room

426
00:28:20,000 --> 00:28:24,000
I made sure it was the quietest at the end of the hallway and I personally escorted her up to her room

427
00:28:24,000 --> 00:28:28,000
to make sure everything worked okay. Kiss my butt. I don't see the problem.

428
00:28:28,000 --> 00:28:32,000
So that was my day to day.

429
00:28:32,000 --> 00:28:36,000
Along with that other lady with the four rooms and the breakfast. Wanting it for free for her entire family.

430
00:28:36,000 --> 00:28:40,000
Oh free breakfast. You just said lounge.

431
00:28:40,000 --> 00:28:44,000
Because breakfast is in the lounge. So that's why she wanted the lounge access for her entire family

432
00:28:44,000 --> 00:28:48,000
because she said we plan on having breakfast here for the next three days.

433
00:28:48,000 --> 00:28:52,000
For her entire family. How did she take the news that only three rooms can have the number on it?

434
00:28:52,000 --> 00:28:56,000
Well I did. So when I started to tell her I was like you know

435
00:28:56,000 --> 00:29:00,000
you can't even have your reward number on this many rooms right?

436
00:29:00,000 --> 00:29:04,000
Now you're just brrrr. And that's when I said you know what I'm going to connect you with the elite desk.

437
00:29:04,000 --> 00:29:08,000
And you can ask them these questions and if anything's different just let me know.

438
00:29:08,000 --> 00:29:12,000
And they'll reach out to me too. Heard nothing from her. So called her like 30 minutes later

439
00:29:12,000 --> 00:29:16,000
and be like hi Mrs. Smith I just want to make sure you got in touch with the elite desk okay.

440
00:29:16,000 --> 00:29:20,000
She's like yeah and they said you were right that I can't.

441
00:29:20,000 --> 00:29:24,000
Did you love that? I did. I was like oh I'm so sorry.

442
00:29:24,000 --> 00:29:28,000
Weee. Like okay well just if you have any other questions

443
00:29:28,000 --> 00:29:32,000
just let me know I'm more than happy to answer those for you. I'm here throughout

444
00:29:32,000 --> 00:29:36,000
your entire stay so if there's anything you need don't hesitate to ask.

445
00:29:36,000 --> 00:29:40,000
Her entire stay of one day? No those people are the ones that are here for like three days.

446
00:29:40,000 --> 00:29:44,000
They want breakfast every morning. Oh right right. Do you ever go to

447
00:29:44,000 --> 00:29:48,000
the lounge and get breakfast? No that's not allowed. You don't sneak in?

448
00:29:48,000 --> 00:29:52,000
No. Plus okay why anyone would want free breakfast there is beyond me.

449
00:29:52,000 --> 00:29:56,000
They're not like made to order eggs.

450
00:29:56,000 --> 00:30:00,000
No they're out of a carton that are baked. And I mean granted there's like some fruit

451
00:30:00,000 --> 00:30:04,000
and stuff and like some bread but this breakfast can't be more than

452
00:30:04,000 --> 00:30:08,000
$10. Do you want to know why they want it? Because it's free. Exactly.

453
00:30:08,000 --> 00:30:12,000
But it's like this is nothing special. But you know what I

454
00:30:12,000 --> 00:30:16,000
do love in continental breakfast though? What? That little pancake

455
00:30:16,000 --> 00:30:20,000
machine. Yeah we don't even have that. That thing is dope. Isn't that Holiday

456
00:30:20,000 --> 00:30:24,000
Inn's thing? I have no idea. I don't know those pancake machines are

457
00:30:24,000 --> 00:30:28,000
dope. It spits out the batter and then you see it

458
00:30:28,000 --> 00:30:32,000
on a conveyor belt slowly cooking and then it

459
00:30:32,000 --> 00:30:36,000
flops over onto your plate. Perfect. That's cute. I've never

460
00:30:36,000 --> 00:30:40,000
seen that. I just like watching it cook. See I like doing the waffle things

461
00:30:40,000 --> 00:30:44,000
and just loading it with Nutella. I don't actually like pancakes. I prefer

462
00:30:44,000 --> 00:30:48,000
waffles. So here's the thing with the free breakfast thing. I jokingly

463
00:30:48,000 --> 00:30:52,000
say it's about it because it's free. It's not. The reason they make a big deal out

464
00:30:52,000 --> 00:30:56,000
of it is because it's tied to their tier level. It's an ego stroke.

465
00:30:56,000 --> 00:31:00,000
You've spent enough money to get this $10 breakfast because of

466
00:31:00,000 --> 00:31:04,000
how many stays you have per year. And some of her

467
00:31:04,000 --> 00:31:08,000
family members were in the other rooms were coming down. Her parents specifically

468
00:31:08,000 --> 00:31:12,000
came down and were like um I'm sorry we didn't get a swine. And we looked at the reservation

469
00:31:12,000 --> 00:31:16,000
and were like you booked a standard two queen. They're like yeah but my daughter's a

470
00:31:16,000 --> 00:31:20,000
queen. Remember? We should get an upgrade. And I said no.

471
00:31:20,000 --> 00:31:24,000
That's not how it works. So you know you asked about how many people

472
00:31:24,000 --> 00:31:28,000
like X, Y or Z that I get at my hotel. That is the number one thing

473
00:31:28,000 --> 00:31:32,000
for us is oh well yeah it's my husband's reward number.

474
00:31:32,000 --> 00:31:36,000
Or it's my wife's reward number. Oh well thank you for sharing that with me. Now you get nothing.

475
00:31:36,000 --> 00:31:40,000
I'm gonna take that off and we'll sign you up for your own. No but that's

476
00:31:40,000 --> 00:31:44,000
my spouses. Right that's your spouses. It's not yours.

477
00:31:44,000 --> 00:31:48,000
You can't share rewards numbers. People get so pissed.

478
00:31:48,000 --> 00:31:52,000
Yeah see I have to pick and choose when to do that battle just because also

479
00:31:52,000 --> 00:31:56,000
you know scores matter and sometimes I'm like is it worth it this scenario? Because

480
00:31:56,000 --> 00:32:00,000
they do it so much that I be pissing off people constantly.

481
00:32:00,000 --> 00:32:04,000
Okay so what would you suggest for an individual like

482
00:32:04,000 --> 00:32:08,000
that like with a spouse that travels? Would you suggest them getting

483
00:32:08,000 --> 00:32:12,000
two separate numbers? That's the only way you can do it. And plus we have friends in the

484
00:32:12,000 --> 00:32:16,000
fraud investigations unit okay? Oh no for sure. They'll find you. Can you combine

485
00:32:16,000 --> 00:32:20,000
points to redeem? Nope. You can gift

486
00:32:20,000 --> 00:32:24,000
points. Oh okay okay. So say Bill

487
00:32:24,000 --> 00:32:28,000
and Miss B are going on vacation and they want to redeem

488
00:32:28,000 --> 00:32:32,000
points. Bill you can send your points of you know specific brand

489
00:32:32,000 --> 00:32:36,000
to Miss B and she can redeem a room on points. Well that depends

490
00:32:36,000 --> 00:32:40,000
where Bill and I are traveling. Oh I don't know. Yes you can do that. Somewhere

491
00:32:40,000 --> 00:32:44,000
tropical and amazing and buy water. Yes you can gift points perfect.

492
00:32:44,000 --> 00:32:48,000
Or buy wine. Like that's fine too. I like that better. Or roller coasters.

493
00:32:48,000 --> 00:32:52,000
I'll take the wine thank you. I will go back to alcohol.

494
00:32:52,000 --> 00:32:56,000
You'll take the wine over water? Oh that's hard. I mean do I have to sip

495
00:32:56,000 --> 00:33:00,000
the water without wine? No there's wine for purchase.

496
00:33:00,000 --> 00:33:04,000
That's a tough decision. But not a winery. It's not a

497
00:33:04,000 --> 00:33:08,000
requirement. As long as there's wine. Oh okay okay. No but I do like the champagne if

498
00:33:08,000 --> 00:33:12,000
Mayo is listening. I'll send them the link. Maybe we should do

499
00:33:12,000 --> 00:33:16,000
a pod trip. Oh my god we've talked about this. We have to do it.

500
00:33:16,000 --> 00:33:20,000
Remember we were going to do it at that haunted one? Yeah but I would enjoy that

501
00:33:20,000 --> 00:33:24,000
better. Oh drinking pod yes. Yeah. Okay. Maybe you can

502
00:33:24,000 --> 00:33:28,000
combine rewards. We shouldn't even have rewards points. Yeah you probably

503
00:33:28,000 --> 00:33:32,000
shouldn't. Oh my god. No yeah you can't have rewards points. That's a new thing.

504
00:33:32,000 --> 00:33:36,000
Can you? Now we can. But that's brand new. They didn't allow you to

505
00:33:36,000 --> 00:33:40,000
previously. No you couldn't even get status. Now we can. I totally disagree with it

506
00:33:40,000 --> 00:33:44,000
too. Wait wait wait let's talk about it. I hate that the employees

507
00:33:44,000 --> 00:33:48,000
are eligible for rewards points. Wait if you're staying on a

508
00:33:48,000 --> 00:33:52,000
corporate code can you be eligible to earn

509
00:33:52,000 --> 00:33:56,000
points? Yes. I don't think that's right. 100%. So basically

510
00:33:56,000 --> 00:34:00,000
employee rate used to be considered a non-qualifying

511
00:34:00,000 --> 00:34:04,000
rate which means you didn't get to use point or you didn't get any

512
00:34:04,000 --> 00:34:08,000
of the access to your benefits. Now it's a qualifying rate. They just don't get

513
00:34:08,000 --> 00:34:12,000
surveys. Fun fact. Oh Bill's gonna be upset.

514
00:34:12,000 --> 00:34:16,000
I'm packing a bag for this grudge.

515
00:34:16,000 --> 00:34:20,000
But the problem with that it invites

516
00:34:20,000 --> 00:34:24,000
a lot of employee dishonesty and employees doing things they

517
00:34:24,000 --> 00:34:28,000
shouldn't like adding the rewards number to like reservations they shouldn't because they're like oh I

518
00:34:28,000 --> 00:34:32,000
get points now. I get this and my friend who's in the fraud division has kept

519
00:34:32,000 --> 00:34:36,000
them very busy. So like someone checking in without

520
00:34:36,000 --> 00:34:40,000
a rewards number they don't even ask. They just put their own. You'll get

521
00:34:40,000 --> 00:34:44,000
fired for it. There's a lot of bad things that can happen to you like not even just with your property.

522
00:34:44,000 --> 00:34:48,000
But I'm not gonna say it's never happened. That's scary. You always get caught in

523
00:34:48,000 --> 00:34:52,000
the end. Well like the guy in Vegas that did what was it $700,000

524
00:34:52,000 --> 00:34:56,000
in refunds to his own personal debit card. Yeah yeah yeah. There's always gonna be people doing

525
00:34:56,000 --> 00:35:00,000
stuff like that but they're gonna get caught. People don't get nervous. I feel like

526
00:35:00,000 --> 00:35:04,000
people like that they do it for a while and they're not getting caught and they get comfortable

527
00:35:04,000 --> 00:35:08,000
and then they get stupid. I still get nervous going on like

528
00:35:08,000 --> 00:35:12,000
a confront. Liz that's what we call a conscience and you have one. Good job.

529
00:35:12,000 --> 00:35:16,000
And maturity. Yes. Yeah. You don't. Too much of it. You get nervous

530
00:35:16,000 --> 00:35:20,000
and you don't hold grudges. You're the epitome of a perfect human. And a perfect hotel

531
00:35:20,000 --> 00:35:24,000
guest. And yet I still ask you to come back for the pod. Yeah.

532
00:35:24,000 --> 00:35:28,000
I guess she's called the deviant. Yeah yeah yeah. I was just gonna make that point. How can I be

533
00:35:28,000 --> 00:35:32,000
both of those people? You're a coin.

534
00:35:32,000 --> 00:35:36,000
You got two sides to you. They do. The dichotomy of Liz.

535
00:35:36,000 --> 00:35:40,000
Yeah very true. Or I love because usually the people that are

536
00:35:40,000 --> 00:35:44,000
the most demanding there's a tier above them and I say absolutely

537
00:35:44,000 --> 00:35:48,000
and we appreciate your blueberry status so much but we have

538
00:35:48,000 --> 00:35:52,000
raspberries staying here tonight because they're a tier above you. They actually are entitled to those benefits

539
00:35:52,000 --> 00:35:56,000
first. Damn raspberries. I would rather get like free

540
00:35:56,000 --> 00:36:00,000
valet than free breakfast. Well that ends up usually being more expensive.

541
00:36:00,000 --> 00:36:04,000
Yeah no doubt. So expensive. Valley starts at like what 40 these days?

542
00:36:04,000 --> 00:36:08,000
Ugh. My last day was 46

543
00:36:08,000 --> 00:36:12,000
a night. Yeah that sounds right. 46 to do what?

544
00:36:12,000 --> 00:36:16,000
It gets worse. Three minutes of work parking a car. Oh yeah go to like

545
00:36:16,000 --> 00:36:20,000
San Francisco or San Diego. San Francisco San Diego they're like in the 60's.

546
00:36:20,000 --> 00:36:24,000
And okay sorry this is a rant.

547
00:36:24,000 --> 00:36:28,000
This is a complaint. This is like a very luxury complaint. Wait a second

548
00:36:28,000 --> 00:36:32,000
I think we just made history. I think this is the first Liz rant.

549
00:36:32,000 --> 00:36:36,000
Oh no no no okay. 18 months without a rant.

550
00:36:36,000 --> 00:36:40,000
Maybe rant is like not the right word but okay get this.

551
00:36:40,000 --> 00:36:44,000
You're pulling up to a hotel and obviously the easiest choice is to like pull up

552
00:36:44,000 --> 00:36:48,000
to valet have them take care of you. Bellman unload your

553
00:36:48,000 --> 00:36:52,000
trunk. Blah blah blah blah. Of course. But of course I'm kind of a cheap skate.

554
00:36:52,000 --> 00:36:56,000
Like I'm staying in a hotel. Okay I'm here you have my money

555
00:36:56,000 --> 00:37:00,000
hello for however many nights. But you see on the signs

556
00:37:00,000 --> 00:37:04,000
valet 46. Self park. 39. Yeah right.

557
00:37:04,000 --> 00:37:08,000
But I'm like okay if I'm staying here three nights that's like 20 bucks I'm gonna save.

558
00:37:08,000 --> 00:37:12,000
You know I'm gonna self park. I can carry my own bags. I'm a strong independent woman.

559
00:37:12,000 --> 00:37:16,000
I can carry my own bags. I see a six dollar difference and I go yeah it's a steal.

560
00:37:16,000 --> 00:37:20,000
No no no that's no because I'm like that's my coffee in the morning

561
00:37:20,000 --> 00:37:24,000
from the coffee shop in the lobby. Lazy girl. The payers for it. Lazy girl always

562
00:37:24,000 --> 00:37:28,000
trumps logical girl for me. No but can you tell me where's the self parking

563
00:37:28,000 --> 00:37:34,000
lot. Oh it's like 600 miles away. Can't even find it. It's a short train ride bus ride and then take a quick plane.

564
00:37:34,000 --> 00:37:38,000
Literally have done a lap around blocks of hotels looking for

565
00:37:38,000 --> 00:37:42,000
this self parking lot and you can't find it.

566
00:37:42,000 --> 00:37:46,000
Or there's like no parking available like it's full. Yeah like. There's like nine stalls for

567
00:37:46,000 --> 00:37:50,000
self parking. But you pulled a ticket. So you're like do I have free

568
00:37:50,000 --> 00:37:54,000
30 minutes. I don't know. Do I risk it. Am I gonna

569
00:37:54,000 --> 00:37:58,000
have to pay for this self parking for 30 seconds to look for a parking spot that is not available

570
00:37:58,000 --> 00:38:02,000
and then end up having to valet my car and waste more money. Yes.

571
00:38:02,000 --> 00:38:06,000
It's such horse crap. Such horse crap. Wait I agree.

572
00:38:06,000 --> 00:38:10,000
And on that note of self parking and pulling tickets a lot

573
00:38:10,000 --> 00:38:14,000
of people bet on the fact that if they hit the call button that they're just gonna be let out.

574
00:38:14,000 --> 00:38:18,000
And then they don't have to pay. Guys this just goes to show how petty I am.

575
00:38:18,000 --> 00:38:22,000
I go. Do you answer the phone calls. Of course I do.

576
00:38:22,000 --> 00:38:26,000
Of course I do. Not only do I answer them I interrogate them. And I find out

577
00:38:26,000 --> 00:38:30,000
their room number, last name and then I go check their reservation to make sure they're being charged for parking.

578
00:38:30,000 --> 00:38:34,000
And then if they're not I add parking and add in the comments let guests

579
00:38:34,000 --> 00:38:38,000
out of gate this date this time. I am that petty. And I am

580
00:38:38,000 --> 00:38:42,000
so sick of people. You should get some sort of like commission. I get

581
00:38:42,000 --> 00:38:46,000
none of it. I do it for the joy in my heart. For the grudge.

582
00:38:46,000 --> 00:38:50,000
Yes 100 percent. I'm like haha I got them.

583
00:38:50,000 --> 00:38:54,000
They should run a rapport and be like how many times did Miss B write notes in

584
00:38:54,000 --> 00:38:58,000
reports of like people getting out of the parking garage. Like agents have asked

585
00:38:58,000 --> 00:39:02,000
why are your notes saying this. I'm like because I added parking and they were gonna

586
00:39:02,000 --> 00:39:06,000
try to get out of the gate. And they're like laughing because nobody cares as much as me.

587
00:39:06,000 --> 00:39:10,000
But this is my gripe with hotels is that there's all these add ons

588
00:39:10,000 --> 00:39:14,000
from parking and valet and resort fees.

589
00:39:14,000 --> 00:39:18,000
Can you just put it in the price. Yes thank you. No but that's like a new law

590
00:39:18,000 --> 00:39:22,000
now. Yeah it goes into effect in January. Oh all in? Yeah.

591
00:39:22,000 --> 00:39:26,000
In our particular hotel brand if you go to look now. It took me a while to notice

592
00:39:26,000 --> 00:39:30,000
this. I'm like why are the prices suddenly higher. My rate used to be lower. It's because

593
00:39:30,000 --> 00:39:34,000
they're adding in all those fees now in the total. When you're looking the book that button is the

594
00:39:34,000 --> 00:39:38,000
total and it includes all those fees. But I think that's also a benefit to the

595
00:39:38,000 --> 00:39:42,000
guests because it's like okay say. You know what you're getting into. Say your nightly stay

596
00:39:42,000 --> 00:39:46,000
you know previously was $200. And you're like alright I'll stay for a night

597
00:39:46,000 --> 00:39:50,000
da da da check out. And then all of a sudden it's like $312. Well that's how.

598
00:39:50,000 --> 00:39:54,000
Where did that $112 come from? Hotels get sneaky in that way because they know

599
00:39:54,000 --> 00:39:58,000
the typical user is not going and looking at all the fine print of the parking, the resort

600
00:39:58,000 --> 00:40:02,000
fee and this and that. They wouldn't think of our tiny property and think oh resort, resort fee.

601
00:40:02,000 --> 00:40:06,000
And so they would kind of hide it there in the fine print and then they go I got fought on a daily

602
00:40:06,000 --> 00:40:10,000
like what do you mean this is a resort? What do you mean a resort fee? So I know

603
00:40:10,000 --> 00:40:14,000
now that that's a fact they won't get away with that because their rates will be so high compared to the

604
00:40:14,000 --> 00:40:18,000
area. They're either going to have to bring the rate down or get rid of the resort fee. What makes it a resort

605
00:40:18,000 --> 00:40:22,000
to get a resort fee? Literally all you have to do is just decide you are. Oh.

606
00:40:22,000 --> 00:40:26,000
It was something they came up with one day to get more money. And I know that because they said that. It's a bottom line

607
00:40:26,000 --> 00:40:30,000
grab. Yeah. Ah. So basically they can make their rate comparable to

608
00:40:30,000 --> 00:40:34,000
the area but they had a resort fee and now they're making more money than everyone else so your star report's

609
00:40:34,000 --> 00:40:38,000
better. Because look at it this way. So if you sell a room, you

610
00:40:38,000 --> 00:40:42,000
have expenses that go along with that room. From your labor to your

611
00:40:42,000 --> 00:40:46,000
supplies to utilities, etc. And it goes deep because

612
00:40:46,000 --> 00:40:50,000
you've got everything from the processing of linen to the little shampoos that go

613
00:40:50,000 --> 00:40:54,000
in the room to the front desk agent, etc. So your cost per occupied

614
00:40:54,000 --> 00:40:58,000
room to operate that room is going to be X number of dollars. So

615
00:40:58,000 --> 00:41:02,000
basically you have a profit margin. With parking, with resort fees, it's 100%

616
00:41:02,000 --> 00:41:06,000
profit. There's no expense tied to it. So you know you have a

617
00:41:06,000 --> 00:41:10,000
200 room hotel. Let's just say you have a $10 parking fee.

618
00:41:10,000 --> 00:41:14,000
You have a sold out hotel. You just cleared an extra $2,000 that

619
00:41:14,000 --> 00:41:18,000
has no expense tied to it. Pure profit. And that's my problem though is that

620
00:41:18,000 --> 00:41:22,000
it just grinds my gears that the industry that I work in is just nothing

621
00:41:22,000 --> 00:41:26,000
more than a money grab at this point. Where did hospitality go?

622
00:41:26,000 --> 00:41:30,000
The only time in my brain I can justify a parking fee

623
00:41:30,000 --> 00:41:34,000
is because I've worked in properties like downtown areas like San Diego.

624
00:41:34,000 --> 00:41:38,000
Almost none of the hotels own their parking structures. They're all owned

625
00:41:38,000 --> 00:41:42,000
by third parties and lease. So those parking fees are literally to basically

626
00:41:42,000 --> 00:41:46,000
pay the rent to be able to use the parking. So in my brain I'm like, okay I get

627
00:41:46,000 --> 00:41:50,000
that. It's almost like I'm renting a second room because they don't own that.

628
00:41:50,000 --> 00:41:54,000
But when you own and operate your parking, it's literally a money grab.

629
00:41:54,000 --> 00:41:58,000
But you know what though? I hear you. I understand it. I can somewhat

630
00:41:58,000 --> 00:42:02,000
agree with it. But here's my problem with it is that boo on that property

631
00:42:02,000 --> 00:42:06,000
development and boo on the city that cleared it. Because if you're building...

632
00:42:06,000 --> 00:42:10,000
To not build a parking structure. Or just have adequate parking.

633
00:42:10,000 --> 00:42:14,000
The hotel that I'm at now is the first hotel that I have ever been at since

634
00:42:14,000 --> 00:42:18,000
I've lived out here that has had enough parking stalls for every room

635
00:42:18,000 --> 00:42:22,000
on the property. Yeah that's hard to come by. That is the first one. So like one of the hotels

636
00:42:22,000 --> 00:42:26,000
I was at was 200 rooms. We had 163 stalls. What? Yeah.

637
00:42:26,000 --> 00:42:30,000
Well because they bank on a lot of people ride sharing, airports, straddles,

638
00:42:30,000 --> 00:42:34,000
taxis. It's a gamble. It's literally gambling every single day. But if you have a group

639
00:42:34,000 --> 00:42:38,000
in house that you know they're all locals or at least in the remotely local area, you know

640
00:42:38,000 --> 00:42:42,000
they're all driving in. You're going to be screwed that weekend. Well my property, we

641
00:42:42,000 --> 00:42:46,000
have an event with 18 people. We're full. Yeah. We're full.

642
00:42:46,000 --> 00:42:50,000
You have no parking. With members, stayovers, people just

643
00:42:50,000 --> 00:42:54,000
enjoying the resort, going to the public restaurant. You literally

644
00:42:54,000 --> 00:42:58,000
have 20 extra people on property. We're booked. We're completely

645
00:42:58,000 --> 00:43:02,000
full. That's why I have to shuttle in. Well like that hotel that I was just talking about,

646
00:43:02,000 --> 00:43:06,000
we had 200 rooms. Half of them were suites. They would sleep 8 people. Oh my god!

647
00:43:06,000 --> 00:43:10,000
Yes. So you know you. That's at least 2 cars.

648
00:43:10,000 --> 00:43:14,000
A lot of times. No one has a minivan. Come on!

649
00:43:14,000 --> 00:43:18,000
Do minivans hold 8 people? I don't even know. Isn't it 7?

650
00:43:18,000 --> 00:43:22,000
I'm not a minivan mom. Not everyone has a sprinter.

651
00:43:22,000 --> 00:43:26,000
Right? So you get these hotels that are approved with

652
00:43:26,000 --> 00:43:30,000
far fewer parking stalls than they have rooms for. And that's to me that's just ridiculous. It's irritating.

653
00:43:30,000 --> 00:43:34,000
Guys this is kind of turning into a group rant episode. I know. End of

654
00:43:34,000 --> 00:43:38,000
year just making it through. It's the end of year unloading.

655
00:43:38,000 --> 00:43:42,000
Yes. To quote our last episode or no, two last

656
00:43:42,000 --> 00:43:46,000
before last surviving not thriving. No that was the last one. Not when

657
00:43:46,000 --> 00:43:50,000
this airs. Well it's the one before this one which would technically be the last one.

658
00:43:50,000 --> 00:43:54,000
The last one would be the one that just. Who's on first? Who's first?

659
00:43:54,000 --> 00:43:58,000
That was what we got into the last time when I was like no this is like 2 weeks ago or the week

660
00:43:58,000 --> 00:44:02,000
before the week before last. What day is it? Who am I? It would be

661
00:44:02,000 --> 00:44:06,000
2 episodes ago. Yeah. I feel like we're all disagreeing. According to

662
00:44:06,000 --> 00:44:10,000
the. I'm silently disagreeing. I wasn't even really

663
00:44:10,000 --> 00:44:14,000
listening. I know. I just assume Ms. B was talking about 2 episodes. Was it 3

664
00:44:14,000 --> 00:44:18,000
episodes ago? No it was the one that's going to post day after tomorrow. Oh it's our

665
00:44:18,000 --> 00:44:22,000
last episode. The last episode. Yeah. Okay Bill I think you're going to appreciate

666
00:44:22,000 --> 00:44:26,000
this. I was on one of my socials. Okay. You know shocking.

667
00:44:26,000 --> 00:44:30,000
And one of my friends posted an article on

668
00:44:30,000 --> 00:44:34,000
her Instagram. Okay. And it was a news story about a hotel.

669
00:44:34,000 --> 00:44:38,000
And I was like oh my god we were literally just talking about this. So I wanted

670
00:44:38,000 --> 00:44:42,000
to share it. I know sorry guys this is kind of like random but I just remembered and that's how my brain

671
00:44:42,000 --> 00:44:46,000
works. And it's an article by Forbes that says Ritz Hotel in

672
00:44:46,000 --> 00:44:50,000
Paris finds missing $800,000

673
00:44:50,000 --> 00:44:54,000
ring in the vacuum cleaner. That is a news story

674
00:44:54,000 --> 00:44:58,000
about a hotel in Paris. In a vacuum. Hold on. The research

675
00:44:58,000 --> 00:45:02,000
department is reviewing. And that like blew my mind.

676
00:45:02,000 --> 00:45:06,000
But also like I was like yeah I could see that. That tracks. Because

677
00:45:06,000 --> 00:45:10,000
how many times have you had guests be like I know you stole my stuff.

678
00:45:10,000 --> 00:45:14,000
So many times. No you just left it on the floor. An $800,000

679
00:45:14,000 --> 00:45:18,000
ring. It suddenly gets sucked up by a vacuum.

680
00:45:18,000 --> 00:45:22,000
That means it was on the floor somewhere that someone didn't see it. It wasn't very important to you

681
00:45:22,000 --> 00:45:26,000
if you don't know where your belongings are. What is your income that you can have an

682
00:45:26,000 --> 00:45:30,000
$800,000 ring? Drop on the floor. Why would you even take that off?

683
00:45:30,000 --> 00:45:34,000
I mean maybe it was so heavy. Why would you even have that? So heavy. $800,000

684
00:45:34,000 --> 00:45:38,000
just hurts your hand. You can't keep it on. I gotta put this down on the floor.

685
00:45:38,000 --> 00:45:42,000
Could you imagine leaving a hotel room without your $800,000 ring? That's exactly

686
00:45:42,000 --> 00:45:46,000
what I was gonna say. I couldn't even fathom like

687
00:45:46,000 --> 00:45:50,000
taking my eyes off of it like going to the bathroom. I would wake up in a cold sweat

688
00:45:50,000 --> 00:45:54,000
that it wasn't on my hand. I mean even take off like a couple

689
00:45:54,000 --> 00:45:58,000
zeros and I would still be like oh my god my ring.

690
00:45:58,000 --> 00:46:02,000
I don't know. Short of a house I can't imagine owning anything that was

691
00:46:02,000 --> 00:46:06,000
$800,000. No me too. I just I don't know.

692
00:46:06,000 --> 00:46:10,000
Maybe this is an unpopular opinion but people that have that much money that buy

693
00:46:10,000 --> 00:46:14,000
stuff like that I kind of feel good. I'm glad your ring ended up in a vacuum.

694
00:46:14,000 --> 00:46:18,000
Yes. True that. You could have invested

695
00:46:18,000 --> 00:46:22,000
that $800,000 and made another zero. True that.

696
00:46:22,000 --> 00:46:26,000
Okay maybe that's a stretch but when I read that article

697
00:46:26,000 --> 00:46:30,000
over time. I mean if they would have invested that $800,000 in like cryptocurrency

698
00:46:30,000 --> 00:46:34,000
then they would have had a zero. It's eight years ago. That's true. So but when like I read

699
00:46:34,000 --> 00:46:38,000
that article or saw that my brain immediately went to like our hospitality housekeeping

700
00:46:38,000 --> 00:46:42,000
backgrounds where at one property in San Diego I had a guest who literally yelled at

701
00:46:42,000 --> 00:46:46,000
me at the front desk because they said my housekeeper stole their class ring out of their room

702
00:46:46,000 --> 00:46:50,000
and swore I knew exactly where I left it. Your housekeeper stole it. The police

703
00:46:50,000 --> 00:46:54,000
got involved. Okay where was it? At their home.

704
00:46:54,000 --> 00:46:58,000
But literally the police. Like in the safe.

705
00:46:58,000 --> 00:47:02,000
Yeah. In the photo frame. Like in the closet. Somewhere like that.

706
00:47:02,000 --> 00:47:06,000
But the guest got the police involved. There were police reports. Poor little housekeeper still remember

707
00:47:06,000 --> 00:47:10,000
her to this day. Sweetest little lady like would never was just

708
00:47:10,000 --> 00:47:14,000
she was traumatized after all of this. And then two

709
00:47:14,000 --> 00:47:18,000
weeks later the guest calls the hotel and says yeah I don't know if you remember me

710
00:47:18,000 --> 00:47:22,000
and I was like oh I do. He told us. He's like we actually we found the

711
00:47:22,000 --> 00:47:26,000
ring. And I was like you did? And he's like yeah. I'm like so are you gonna call the police

712
00:47:26,000 --> 00:47:30,000
station and withdraw that report because the housekeeper is traumatized to this day

713
00:47:30,000 --> 00:47:34,000
thinking she's gonna get arrested for something that you lost. It's so sad. And

714
00:47:34,000 --> 00:47:38,000
so yeah when I saw this news article I immediately thought of that housekeeper. So where

715
00:47:38,000 --> 00:47:42,000
did they find the ring? In the vacuum cleaner. No your ring. Oh he just found it

716
00:47:42,000 --> 00:47:46,000
he didn't tell me where. He's like yeah we found it. So you didn't dig? I was

717
00:47:46,000 --> 00:47:50,000
too peeved. I was too peeved. It's like where did you find it? I was just like oh

718
00:47:50,000 --> 00:47:54,000
you found it. Was this a long time ago? Yeah. You were still green. You were still green.

719
00:47:54,000 --> 00:47:58,000
You didn't know to ask. That was my first supervisor job.

720
00:47:58,000 --> 00:48:02,000
And I was just losing my faith in humanity every day. And you're like oh

721
00:48:02,000 --> 00:48:06,000
of course I did. Okay bye. No but I told him like you're gonna call the police department and withdraw

722
00:48:06,000 --> 00:48:10,000
that report aren't you? And he was like oh I need to do that. I was like yeah

723
00:48:10,000 --> 00:48:14,000
you put a housekeeper through literally hell. She's traumatized to this day

724
00:48:14,000 --> 00:48:18,000
thinking that she's going to be arrested for something you lost. I said you need to

725
00:48:18,000 --> 00:48:22,000
call. And he was like oh I'm sorry yeah okay. And I hate to break it to you bro.

726
00:48:22,000 --> 00:48:26,000
Nobody wants your class ring. Nobody. Yeah what? A class ring.

727
00:48:26,000 --> 00:48:30,000
They could melt it down for gold. For what the 14 carat?

728
00:48:30,000 --> 00:48:34,000
Yeah. Get a whole 30 bucks? Yeah if they were that desperate.

729
00:48:34,000 --> 00:48:38,000
So dumb. I'm trying to save 6 bucks to buy coffee. Like there are

730
00:48:38,000 --> 00:48:42,000
people out there that. So Liz would melt it down. No I wouldn't.

731
00:48:42,000 --> 00:48:46,000
For her coffee. There are people out there that are desperate.

732
00:48:46,000 --> 00:48:50,000
How much coffee can I get for a class ring? Have you seen those

733
00:48:50,000 --> 00:48:54,000
freaking store friends that are like cash for gold? Yeah that's true.

734
00:48:54,000 --> 00:48:58,000
Yeah but not for class rings. They'll take your money. Might be 12.99

735
00:48:58,000 --> 00:49:02,000
but they'll take your money. Or they'll take your ring and give you 12.99.

736
00:49:02,000 --> 00:49:06,000
I'm sure there's bad people out there but 9 times out of 10 guys the poor

737
00:49:06,000 --> 00:49:10,000
housekeeper is just there to make her minimum wage. Yeah the housekeepers just want

738
00:49:10,000 --> 00:49:14,000
to put their head down and work really really freaking hard. To provide for their

739
00:49:14,000 --> 00:49:18,000
families man. Leave them alone. Man I've said that in lots of episodes

740
00:49:18,000 --> 00:49:22,000
but tip your housekeeper. Leave them alone. I was gonna say that.

741
00:49:22,000 --> 00:49:26,000
Sorry Liz. No it's okay it's your line you can have it. Sorry

742
00:49:26,000 --> 00:49:30,000
I'm passionate for my ladies and men and the housekeepers of the house.

743
00:49:30,000 --> 00:49:34,000
The key things of the house. You know it's not like they put their hands in 16 different toilets

744
00:49:34,000 --> 00:49:38,000
and make 24 different beds every day. Through that.

745
00:49:38,000 --> 00:49:42,000
I don't know how they do it. Okay okay what's worse though? A room attendant or a lobby

746
00:49:42,000 --> 00:49:46,000
attendant? What do you mean what's worse? Like the job that they have to do? Yeah yeah yeah.

747
00:49:46,000 --> 00:49:50,000
Room attendant. Room attendant 100%. Lobby attendant is the cushy one. When someone goes

748
00:49:50,000 --> 00:49:54,000
on. Light duty. Yeah so basically modified light duty so basically you have a doctor's

749
00:49:54,000 --> 00:49:58,000
note they go to lobby. Oh. The real heavy liftings on housekeeping.

750
00:49:58,000 --> 00:50:02,000
Like in the rooms. Yeah. Did I ever tell you about the room attendant that

751
00:50:02,000 --> 00:50:06,000
claimed that she had a back pull injury from doing sofa beds?

752
00:50:06,000 --> 00:50:10,000
I remember her. Sorry go on. So she had

753
00:50:10,000 --> 00:50:14,000
a doctor's note saying you know no lifting no bending no carrying

754
00:50:14,000 --> 00:50:18,000
anything over five pounds. Five pounds. Yeah so

755
00:50:18,000 --> 00:50:22,000
you can't even pick up a gallon of milk. I was gonna say a bottle of wine. Yeah.

756
00:50:22,000 --> 00:50:26,000
So we had to find modified duty for her. So

757
00:50:26,000 --> 00:50:30,000
what did we do? We put her in the breakfast area greeting guests as they came in

758
00:50:30,000 --> 00:50:34,000
for breakfast. Oh how much did she hate that? All she had to say was good morning and smile.

759
00:50:34,000 --> 00:50:38,000
Yeah. Good morning. 100%. Good morning. For eight hours? Good morning. No

760
00:50:38,000 --> 00:50:42,000
breakfasts only ran for three hours. Okay so what'd she do her other five of the shift?

761
00:50:42,000 --> 00:50:46,000
No no she only did it for one hour. Her schedule was to clock in at 8am.

762
00:50:46,000 --> 00:50:50,000
Breakfast concluded at 9. Okay. So it was one hour

763
00:50:50,000 --> 00:50:54,000
and honestly by the time she gets punched in goes through the morning briefing and gets the work

764
00:50:54,000 --> 00:50:58,000
area. It's 8.13. 40-45 minutes. Yeah.

765
00:50:58,000 --> 00:51:02,000
She didn't even finish one shift greeting people. She walks off the shift.

766
00:51:02,000 --> 00:51:06,000
Good morning. Good morning. Good morning. She didn't even say anything.

767
00:51:06,000 --> 00:51:10,000
She smiled at a couple of people and then just walked away and then we couldn't find her. Turned out

768
00:51:10,000 --> 00:51:14,000
that she literally just kind of like went home and like two days later we got a

769
00:51:14,000 --> 00:51:18,000
lawsuit in the mail. Lawsuit? Yeah claiming that we were forcing her to work

770
00:51:18,000 --> 00:51:22,000
in a position that was not what she was hired for. But

771
00:51:22,000 --> 00:51:26,000
you're on? Yeah and creed number one in our industry is that

772
00:51:26,000 --> 00:51:30,000
you greet all your guests. So how is it that we're asking her to do something

773
00:51:30,000 --> 00:51:34,000
that's outside of her job set? You won right? Yes we ended up winning

774
00:51:34,000 --> 00:51:38,000
though. No matter what your job is in a hotel

775
00:51:38,000 --> 00:51:42,000
you have to greet guests. It's like day one stuff. I don't know if that's like shocking

776
00:51:42,000 --> 00:51:46,000
for our listeners. There's no way. Because most of our listeners

777
00:51:46,000 --> 00:51:50,000
I feel like work or have worked in the service industry. That's just a service

778
00:51:50,000 --> 00:51:54,000
industry requirement. Or I'm sorry have traveled. You know what's it? Have stayed in a hotel before.

779
00:51:54,000 --> 00:51:58,000
So back when I was on Maui one of the things that one of my bosses at the

780
00:51:58,000 --> 00:52:02,000
time used to love doing. Wait don't you like how Bill says that? I was on Maui not in

781
00:52:02,000 --> 00:52:06,000
Maui. On. I love it. On. It's an island. You're on an island. Keep going island boy.

782
00:52:06,000 --> 00:52:10,000
You're in Maui. That's true. I know that just sounds

783
00:52:10,000 --> 00:52:14,000
dirty. No I like it on Maui. I've just noticed

784
00:52:14,000 --> 00:52:18,000
recently. Okay I'm sorry. I want to be on Maui too. Go on. Innie Hoosie.

785
00:52:18,000 --> 00:52:22,000
One of my bosses one of the things that he loved doing

786
00:52:22,000 --> 00:52:26,000
the most was greeting all the guests that were like fresh off

787
00:52:26,000 --> 00:52:30,000
the plane. Because his whole thing with it was that you're on an island

788
00:52:30,000 --> 00:52:34,000
you're not there for just a couple of days. You're there for a while. Yeah. He would play the

789
00:52:34,000 --> 00:52:38,000
game that when he would see them the first time and he would say hello good morning

790
00:52:38,000 --> 00:52:42,000
good afternoon whatever it is. People wouldn't look at him and they wouldn't respond to

791
00:52:42,000 --> 00:52:46,000
him. It was just like oh you're talking to me. Right?

792
00:52:46,000 --> 00:52:50,000
But then by like day four he would wear them down. And then like they would become different

793
00:52:50,000 --> 00:52:54,000
people. It was just kind of interesting to see like you know people actually kind of decompress

794
00:52:54,000 --> 00:52:58,000
from their protective mainland status or whatever.

795
00:52:58,000 --> 00:53:02,000
And actually just kind of relax and enjoy their time. I love that. And say hello.

796
00:53:02,000 --> 00:53:06,000
See my toxic trained one of them. If you

797
00:53:06,000 --> 00:53:10,000
say hi to me. Don't limit yourself to just one. I know just one of them. Other than being

798
00:53:10,000 --> 00:53:14,000
so kind. No the funny thing is like I'm all angry and bitter on the outside.

799
00:53:14,000 --> 00:53:18,000
And angry and bitter on the outside. No but like if someone says

800
00:53:18,000 --> 00:53:22,000
hi to me like if that was me and I'm getting off the plane they say hi. Like I'm like hi. I always

801
00:53:22,000 --> 00:53:26,000
say like hi back. And like my spouse will be like you're not at work. You don't have to do that.

802
00:53:26,000 --> 00:53:30,000
Oh no I always do. I can't turn it off. Getting on and

803
00:53:30,000 --> 00:53:34,000
off a plane. I'll greet them before they greet me. I hold doors open

804
00:53:34,000 --> 00:53:38,000
for people. Wait wait I got a question for you. Yeah.

805
00:53:38,000 --> 00:53:42,000
Do you like see random trash on the ground and pick it up? No. No.

806
00:53:42,000 --> 00:53:46,000
I'm a germaphobe. Yeah that's kind of dirty. Can't do that. At work yeah. I don't even let

807
00:53:46,000 --> 00:53:50,000
my kid do it. I go no no no. Nope nope. Not our trash. We leave it.

808
00:53:50,000 --> 00:53:54,000
Because at work there's sanitizer nearby. Or gloves. Or

809
00:53:54,000 --> 00:53:58,000
I mean do you keep sanitizer in your purse? No but they're everywhere. Do you keep gloves

810
00:53:58,000 --> 00:54:02,000
in your purse just in case? No. Ever need to perform CPR first aid?

811
00:54:02,000 --> 00:54:06,000
I am not a medical responder and I don't know how to do CPR. You're not CPR certified?

812
00:54:06,000 --> 00:54:10,000
No ma'am. Girl I'll certify you. Thank you. I'm not.

813
00:54:10,000 --> 00:54:14,000
The TFTSI household can become CPR first aid

814
00:54:14,000 --> 00:54:18,000
AED certified for adult and pediatrics.

815
00:54:18,000 --> 00:54:22,000
I'm going to sing the song.

816
00:54:22,000 --> 00:54:26,000
But Liz can teach you. I'm so excited. You know what the other song is ironically right?

817
00:54:26,000 --> 00:54:30,000
What? Another one bites the dust. Oh that's funny. Yeah.

818
00:54:30,000 --> 00:54:34,000
It's the same beats per minute. It is.

819
00:54:34,000 --> 00:54:38,000
What's the beats per minute Bill? I don't recall what the beats per minute is for it.

820
00:54:38,000 --> 00:54:42,000
Oh she knows. 100 to 120 beats per minute. Damn. Or compressions

821
00:54:42,000 --> 00:54:46,000
per minute. Yeah definitely I'm not doing that out in public but I say hi to people.

822
00:54:46,000 --> 00:54:50,000
But if you start to die. I'll hold your door open but if you go

823
00:54:50,000 --> 00:54:54,000
down. You're staying down. Sorry.

824
00:54:54,000 --> 00:54:58,000
You're not staying alive. Make sure you chew that steak well because there's

825
00:54:58,000 --> 00:55:02,000
no Heimlich in your future. Oh my god but I do know how to Heimlich.

826
00:55:02,000 --> 00:55:06,000
But I wasn't taught it in a class. But if you attempt to save

827
00:55:06,000 --> 00:55:10,000
somebody and you succeed or fail and you're not

828
00:55:10,000 --> 00:55:14,000
certified they can sue you. Yeah I'm not touching anyone. I will just

829
00:55:14,000 --> 00:55:18,000
greet you good morning good evening and call it a day. Good afternoon. Yeah call it a day.

830
00:55:18,000 --> 00:55:22,000
But no like even I'll be walking down the street and I was with my

831
00:55:22,000 --> 00:55:26,000
boss at one point and someone yelled like how you ladies doing or like something like that

832
00:55:26,000 --> 00:55:30,000
and I turned and smiled and she's like why are you looking? And I was like I was just being

833
00:55:30,000 --> 00:55:34,000
polite. She's like you don't be polite to random people on the street.

834
00:55:34,000 --> 00:55:40,000
It's hard to turn off. Like commenting out your looks like hey how you doing?

835
00:55:40,000 --> 00:55:44,000
Thank you sir.

836
00:55:44,000 --> 00:55:48,000
In my head I'm thinking go eat bricks and die but I'm glad. But did it boost your confidence? Like oh thank you.

837
00:55:48,000 --> 00:55:52,000
No I was in full work mode. I was like oh thank you. Like been in my head

838
00:55:52,000 --> 00:55:56,000
and just like mother fuck. Okay I have a follow up question to your trash question.

839
00:55:56,000 --> 00:56:00,000
Totally like not hospi- well I guess kind of. Do you put your

840
00:56:00,000 --> 00:56:04,000
shopping carts back? Yes. Of course. Okay. We're not monsters.

841
00:56:04,000 --> 00:56:08,000
It was a question. I may hold a grudge but I'm not a monster.

842
00:56:08,000 --> 00:56:12,000
Not a savage. Okay. You never just like put it on the curb.

843
00:56:12,000 --> 00:56:16,000
So okay mom life. Okay I was about to say the only time

844
00:56:16,000 --> 00:56:20,000
I will do that is again because I'm always with a toddler when I'm not at work.

845
00:56:20,000 --> 00:56:24,000
And I put her in the car first because she's heavy and I'm weak and I can't

846
00:56:24,000 --> 00:56:28,000
carry her back the whole way. So I put her in the car, buckle her, and I leave the door

847
00:56:28,000 --> 00:56:32,000
open so I can keep an eye while I put the shopping cart back. If there are some places

848
00:56:32,000 --> 00:56:36,000
where they want you to bring the cart up back to the front of the store and I can't

849
00:56:36,000 --> 00:56:40,000
leave my kid that far alone. Then I'm like okay you brought this on yourself.

850
00:56:40,000 --> 00:56:44,000
You didn't put cart returns in the parking lot. You're giving people jobs.

851
00:56:44,000 --> 00:56:48,000
But at that point I'm like I can't leave my kid to go all the way to the front of the

852
00:56:48,000 --> 00:56:52,000
store. And then I will leave it on the curb. There are sometimes I purposely

853
00:56:52,000 --> 00:56:56,000
park if I know I'm going to be using a shopping cart near the

854
00:56:56,000 --> 00:57:00,000
shopping cart return. Because I'm that lazy. Yes but I'm

855
00:57:00,000 --> 00:57:04,000
always scared my car is going to get dinged. My car is so old I don't give two craps.

856
00:57:04,000 --> 00:57:08,000
That's why the trick with it when you park near a cart return is you always park on the

857
00:57:08,000 --> 00:57:12,000
uphill side. If it's like a sloped parking lot. Oh very true.

858
00:57:12,000 --> 00:57:16,000
Gravity works. Gravity works. And the earth is round.

859
00:57:16,000 --> 00:57:20,000
Sorry listeners if you didn't know that. Hey there's like 7% of people that will argue with you on that.

860
00:57:20,000 --> 00:57:24,000
I know. Teal at tequila is one of them. 7%.

861
00:57:24,000 --> 00:57:28,000
Yeah and growing. Sorry listeners. We're of the

862
00:57:28,000 --> 00:57:32,000
93% of the individuals that believe that I can

863
00:57:32,000 --> 00:57:36,000
don't want to stir up too much controversy but. Yeah I'm glad to be in the 93

864
00:57:36,000 --> 00:57:41,000
batch. Me too. Me too. Maybe we just made it 93.1%.

865
00:57:41,000 --> 00:57:45,000
Maybe. I think you're hopeful. Way too hopeful. You haven't worked with the public long enough.

866
00:57:45,000 --> 00:57:49,000
Anyhoozy. Just kidding.

867
00:57:49,000 --> 00:57:53,000
Phil do you have any fun news stories? We kind of got off on a tangent but. No actually

868
00:57:53,000 --> 00:57:57,000
I was going to cap it here. Oh dang I love that. Oh my god

869
00:57:57,000 --> 00:58:01,000
an official rap to season two. Oh my god it's an episodic rap.

870
00:58:01,000 --> 00:58:05,000
It's a seasonal rap. It's the whole nine. At least

871
00:58:05,000 --> 00:58:09,000
it's not a series rap. We're not giving up. Never. You're stuck with us listeners.

872
00:58:09,000 --> 00:58:13,000
I'm just thinking like of a wrapping paper right now from our previous conversation before

873
00:58:13,000 --> 00:58:17,000
recording.

874
00:58:17,000 --> 00:58:21,000
It is a holiday season guys. It's true. So wrapping paper is

875
00:58:21,000 --> 00:58:25,000
on the brain. It makes me sad to say we're done with the season.

876
00:58:25,000 --> 00:58:29,000
Sad and yay we did it. Well and. Absolutely.

877
00:58:29,000 --> 00:58:33,000
Well yay we did it but also really really excited for season

878
00:58:33,000 --> 00:58:37,000
three. Yes. I am too. So you know like we were saying earlier we're going to

879
00:58:37,000 --> 00:58:41,000
take a spot of a break. Little bit. Little bit. Not sure when we're going to be

880
00:58:41,000 --> 00:58:45,000
back. Probably February. I think

881
00:58:45,000 --> 00:58:49,000
we can say yes it's not going to be March again. No.

882
00:58:49,000 --> 00:58:53,000
It won't be March but we're going to need to take a little bit of a break so we've got Christmas.

883
00:58:53,000 --> 00:58:57,000
We've got New Years. We've got all of our life hassles. Sleep rest.

884
00:58:57,000 --> 00:59:01,000
Someone's surgery coming up. Oh yeah for the listeners.

885
00:59:01,000 --> 00:59:05,000
We don't know if Liz is going to actually be here for the start of season three. You

886
00:59:05,000 --> 00:59:09,000
are. I might have to have surgery. You'll be on the phone. You'll just be loopy on drugs.

887
00:59:09,000 --> 00:59:13,000
Nothing is scheduled yet. I am healthy. We just

888
00:59:13,000 --> 00:59:17,000
need to fix a little bit of vertebrae issues. Well

889
00:59:17,000 --> 00:59:21,000
for that recovery period I've already decided you're going to have a name change. So you're

890
00:59:21,000 --> 00:59:25,000
going to go from. Gimp. Yes. You're going to go from

891
00:59:25,000 --> 00:59:29,000
our resident deviant to our resident gimp. I love that. Yeah. And I just

892
00:59:29,000 --> 00:59:33,000
might be on the couch in a neck brace. But I will still bring the funnies. Okay.

893
00:59:33,000 --> 00:59:37,000
And be a deviant. I'm sure there's going to be stuff between now and then.

894
00:59:37,000 --> 00:59:41,000
You're not going to forget. Agreed. Yeah. It's just going to change. Anywhoosie.

895
00:59:41,000 --> 00:59:45,000
Thanks for listening. We love having the

896
00:59:45,000 --> 00:59:49,000
support. We love having all of our listeners. Whether you're domestic or international.

897
00:59:49,000 --> 00:59:53,000
Agreed. And while we are going to take a break we will be back in season

898
00:59:53,000 --> 00:59:57,000
three which will be sometime at the beginning of 2024.

899
00:59:57,000 --> 01:00:11,000
Woo. I know right. And until then thanks for listening. Bye.