1
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All right, let's get this ball rolling before I fall asleep.

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Let's do it.

3
00:00:06,000 --> 00:00:11,200
The ball is officially in motion.

4
00:00:11,200 --> 00:00:12,800
That sounded funnier, like in my head.

5
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Yeah, we'll let that comment just live there for good.

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Is it going to make it in the episode?

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Quite possibly.

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Okay.

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Welcome back to Tales from the Service Industry.

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I'm your host, I'm Bill.

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I'm here tonight with the OG3.

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It's myself.

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It's Ms. B.

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What up, guys?

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And it's Liz.

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And I'm your host, my team.

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You okay there?

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Yeah, I'm just choking on my wine.

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We're good.

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Are we all doing okay?

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Are we surviving?

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We're definitely not thriving right now.

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No.

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We're making it through.

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Yeah.

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It's survival.

27
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Yes.

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Well said.

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Sorry to put an exclamation point there.

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It's survival mode.

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Totally.

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Oh, man.

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Well, Bill, are you still doing your budget?

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Give us an update on the budget.

35
00:00:48,160 --> 00:00:49,160
Yeah, I'm doing my budget.

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I'm doing my budget.

37
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I'm doing my budget.

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I'm doing my budget.

39
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I'm doing my budget.

40
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I'm doing my budget.

41
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I'm doing my budget.

42
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I'm doing my budget.

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I'm doing my budget.

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I'm doing my budget.

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Give us an update on the budget.

46
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No, that's boring.

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But the budget is done.

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Way to go, way to go, way to go.

49
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It's out of my hands now.

50
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Oh, yeah, yeah, yeah.

51
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Yay.

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So we'll find out on Monday.

53
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Ooh.

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How much they jacked it up.

55
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Yeah.

56
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Yeah, we'll see.

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00:01:10,160 --> 00:01:11,160
I think we put together a really good product.

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We'll see how it flies for ownership.

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Good.

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So I heard through the grapevine that Ms. B had a rough week.

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I was about to say, did you hear about all the people I almost got into fights with?

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No, that's why I brought it up because I didn't know if you would share that with the

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boys.

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So.

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I'm sorry.

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I'm sorry.

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I'm sorry.

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I'm sorry.

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I'm sorry.

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I was like, I feel like I need to take some of these classes to get some of these anger

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out.

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It might get some of your aggression out.

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Because I've got some.

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So.

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Should we all take a class together?

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Yes.

77
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Hmm.

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00:01:43,160 --> 00:01:44,160
That could be like a.

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T-S-I outing.

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That could be, you know, out of the studio co-host outing.

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I would love that.

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Lord knows I need it.

83
00:01:52,800 --> 00:01:53,800
Hmm.

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I got, I got your wheels turning, huh?

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You did.

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Wheels turning, bells ringing.

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I don't know what the saying is.

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All right, Ms. B, who are you fighting this week?

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So, well, many, but I guess the one that's like on the top of my brain.

90
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And just so I could like set the scene, just imagine a hotel that is absolutely decked

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out in Halloween decorations.

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Everyone is in costume.

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My hotel went all out and we had costume competitions.

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So I was decked out for Halloween.

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I was Maleficent.

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So I had the horns on my head.

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I had a cape.

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I had a dress and my makeup was dark goddess queen.

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Oh wow.

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Black lipstick all out.

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So I'm in the back enjoying my Halloween self and my desk agent comes back.

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She's trying to work with that headpiece on.

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Could you imagine?

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I did it.

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And so my desk agent comes back.

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She's like, Ms. B, I need you to talk to this guest.

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I just can't.

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I was like, okay, what's going on?

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She's like, he's being absolutely unreasonable.

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And he says, I'm not being flexible.

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So can you please go like just deal with them?

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I'm like, all right, deep breath.

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I'll go deal with him.

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Why don't you go take your 10?

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I was like, you're good.

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Feel free to stay back here.

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I'll handle it.

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And so I go out there, my Ms. B self.

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I'm like, hi, how can I help you?

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And he is like, this is what I need.

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And he proceeds to go off.

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So basically a little background, we were having some emergency pipe repairs done.

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So we found out a round check in time, which didn't really give us enough time to notify

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guests checking in.

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So we did guest letters and had them sent to the room.

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And so this guest is at the desk, super upset and the water wasn't shut off.

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So you couldn't use it for X amount of time because they needed it to be on to do something.

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But if people used it, then it came shooting down the bottom.

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Don't ask me how that works.

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This is what I was told by the engineer and the plumbing people.

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It's not going to be shut off, but they just can't use it.

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They were doing drain work.

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I have no idea.

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So why didn't they just shut off the water?

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They should have because we're going into the story now.

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So we're still in chapter one.

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So we had to tell everyone, don't use the water because it will come shooting out the

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bottom down here if you do.

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And most guests, good luck with that.

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Right.

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Most guests were totally reasonable understanding.

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So this one guest comes down and he's like, this is ridiculous.

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I have a baby and we need to use the water in the room.

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I was like, okay, well, if you'd like, we can move you rooms.

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I can move you to an exact same room type.

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I actually have one on the same floor.

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I can just move you to the other side of the building, but there's no water work going

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on and I'm happy to help move you.

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He's like, no, you're not being reasonable.

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And he's like, I don't want to move.

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And I'm like, okay, so you can stay in your same room.

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You just can't use the water for like X amount of hours.

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And he's like, you're being completely unflexible.

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I need another room.

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And I'm like, okay, we just did this, but I can move you rooms.

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And he's like, no, I want that room and to keep this room and just to use that room for

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the day till you guys are all done with your work.

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And then I'll go back and I'm like, sir, you can't have two rooms at once.

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And I said, I'm happy to move you.

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And he's like, no, I have a baby.

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You don't understand.

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I have a baby.

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I understand you have a baby.

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You've said it like six times now.

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Didn't say that part.

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I was like, okay, I understand you have a baby, but can you tell me what exactly you

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need to do in this other room that you can't do in your room?

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And he's like, well, we just want to like hang out for the day and stuff while you guys

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are doing the work.

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I said, okay, well you can do all that in your room with your baby.

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You just can't turn on the water because we told all the guests like the lobby restrooms

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are open, like we have plenty of water down here or you can move rooms.

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And he's like, you're being completely un-flexible.

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And I said, what exactly is it that you can't do in your room?

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Well, we have a baby.

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We need to be able to wash bottles, this and that.

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And I was like, oh, well I can actually help you with that.

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I said, we have a full kitchen and dishwashing down here.

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So if you give me the dirty baby bottles, I will wash them for you.

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And that's probably more sanitary than how you're cleaning them in a bathroom sink, sir.

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And I said, and I was like, I can make sure they're sanitized, this and that.

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And he's like, no, absolutely not.

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And he's like, no, we just need another room.

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So this kitchen is good enough to clean and sanitize the plates you eat off of, but not

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good enough for your baby to digest milk from.

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I guess.

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Like, so it wasn't good enough.

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He kept calling me unreasonable, un-flexible, unreasonable, un-flexible.

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And he's like, you don't understand.

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Did you play, did you play the mom card?

191
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Wait, you're jumping the gun.

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Did you play the grammar Nazi card and call him out that there's no such word as un-flexible?

193
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Well, he actually had it.

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Oh, it's un-flexible.

195
00:06:21,560 --> 00:06:23,560
He said un-flexible, but he had an accent.

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He was not from the States.

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Okay, we'll wait and see.

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00:06:27,840 --> 00:06:32,960
So he again, as I'm trying to come up with different solutions, I'm being very flexible,

199
00:06:32,960 --> 00:06:34,980
trying to come up with new solutions for him.

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00:06:34,980 --> 00:06:36,200
And he's like, you don't understand.

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00:06:36,200 --> 00:06:37,200
We have a baby.

202
00:06:37,200 --> 00:06:38,200
And I said, sir, I understand that.

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I said, you know, I have a baby too.

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00:06:40,040 --> 00:06:43,800
And I promise you this solution and this solution will be just fine for a baby.

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00:06:43,800 --> 00:06:44,800
I would do it with mine too.

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00:06:44,800 --> 00:06:47,800
And he's like, oh, and then he stopped playing the baby card.

207
00:06:47,800 --> 00:06:48,800
And then he's like, fine.

208
00:06:48,800 --> 00:06:50,120
He said, I want to speak to the manager.

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00:06:50,120 --> 00:06:52,440
And I said, oh, that's me.

210
00:06:52,440 --> 00:06:53,440
Here's my card.

211
00:06:53,440 --> 00:06:54,760
Well, no, who's your manager?

212
00:06:54,760 --> 00:06:56,800
He said the general manager.

213
00:06:56,800 --> 00:06:57,800
And he's like, I want to talk to her.

214
00:06:57,800 --> 00:06:59,280
And I said, she's not here today.

215
00:06:59,280 --> 00:07:02,280
You're more than welcome to come down and talk to her tomorrow.

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00:07:02,280 --> 00:07:03,280
Fine.

217
00:07:03,280 --> 00:07:06,920
Well, then I guess we'll just move rooms, but I want to move to a suite.

218
00:07:06,920 --> 00:07:09,440
Oh, of course he does.

219
00:07:09,440 --> 00:07:11,400
And I said, and do you want points on top of that?

220
00:07:11,400 --> 00:07:12,400
Right.

221
00:07:12,400 --> 00:07:13,400
I was like, oh, you do.

222
00:07:13,400 --> 00:07:16,160
And I said, well, let me look at your stay.

223
00:07:16,160 --> 00:07:18,080
You're here for 17 nights.

224
00:07:18,080 --> 00:07:19,080
Ah, jeez.

225
00:07:19,080 --> 00:07:25,200
And I said, unfortunately, I can't move you to a suite unless you wanted to pay for that.

226
00:07:25,200 --> 00:07:26,780
And he's like, well, I'm already moving Saturday.

227
00:07:26,780 --> 00:07:28,040
So it's just a few days earlier.

228
00:07:28,040 --> 00:07:30,040
I'm like, you're moving Saturday?

229
00:07:30,040 --> 00:07:31,560
And he's like, yeah, it's already set up.

230
00:07:31,560 --> 00:07:34,360
I'm like looking at my computer and like, no, you're not.

231
00:07:34,360 --> 00:07:36,840
I'm like, there's no other reservation in here.

232
00:07:36,840 --> 00:07:39,880
And I said, you show that you're in the room you're in for 17 nights.

233
00:07:39,880 --> 00:07:41,880
And I said, there's no second reservation.

234
00:07:41,880 --> 00:07:42,880
I already talked to someone.

235
00:07:42,880 --> 00:07:43,880
They set it up.

236
00:07:43,880 --> 00:07:44,880
They're moving to a suite.

237
00:07:44,880 --> 00:07:45,880
Oh, they are.

238
00:07:45,880 --> 00:07:46,880
I said, are you paying for this?

239
00:07:46,880 --> 00:07:47,880
He's like, no, it's complimentary.

240
00:07:47,880 --> 00:07:51,200
And I'm like, yeah, no, you're not.

241
00:07:51,200 --> 00:07:52,200
And he's like, that's ridiculous.

242
00:07:52,200 --> 00:07:56,880
And I talked to the agent later because I was like, who promised this guy a suite?

243
00:07:56,880 --> 00:08:00,200
And they're like, we absolutely did not promise this guy a suite.

244
00:08:00,200 --> 00:08:02,900
He was hell bent set on getting a complimentary suite.

245
00:08:02,900 --> 00:08:05,200
And we told him it was sold out till Saturday.

246
00:08:05,200 --> 00:08:10,840
And if he wanted to check on Saturday to see if there was a room to move to, he could check

247
00:08:10,840 --> 00:08:11,840
on Saturday.

248
00:08:11,840 --> 00:08:16,960
If it wasn't sold, maybe he could get a complimentary upgrade, but it's based upon day of availability

249
00:08:16,960 --> 00:08:18,520
if it's not booked.

250
00:08:18,520 --> 00:08:19,520
So it's not going to happen.

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00:08:19,520 --> 00:08:25,720
No, but that's the communication disconnect that's setting the precedent that you cannot

252
00:08:25,720 --> 00:08:26,720
fulfill.

253
00:08:26,720 --> 00:08:27,720
Exactly.

254
00:08:27,720 --> 00:08:29,600
And so I told the agent, I was like, why would you say that?

255
00:08:29,600 --> 00:08:30,600
And they're like, well, it's the truth.

256
00:08:30,600 --> 00:08:34,400
I said, no, but you made it seem like there was a chance he'd get one.

257
00:08:34,400 --> 00:08:36,360
I was like, you know, there's no chance.

258
00:08:36,360 --> 00:08:40,360
And they did not tell me we'd get one, but he seemed to interpret it in his head.

259
00:08:40,360 --> 00:08:42,680
And he's like, oh, that means I can get one Saturday.

260
00:08:42,680 --> 00:08:44,880
He picked what he wanted to listen.

261
00:08:44,880 --> 00:08:46,480
Like yeah, to the conversation.

262
00:08:46,480 --> 00:08:48,800
Did that make sense?

263
00:08:48,800 --> 00:08:49,800
What what you just said?

264
00:08:49,800 --> 00:08:50,800
My sentence.

265
00:08:50,800 --> 00:08:51,800
Yeah.

266
00:08:51,800 --> 00:08:54,760
I hate to break it to you, but yes, it did.

267
00:08:54,760 --> 00:08:58,400
Not because it makes sense, but because I've sat across the table for you from you for

268
00:08:58,400 --> 00:08:59,400
the last year.

269
00:08:59,400 --> 00:09:00,400
Okay.

270
00:09:00,400 --> 00:09:02,560
But he picked what he wanted to hear from the conversation.

271
00:09:02,560 --> 00:09:03,560
Yeah.

272
00:09:03,560 --> 00:09:06,080
I mean, lots of guests do that like all the time.

273
00:09:06,080 --> 00:09:08,400
And I was just so irritated.

274
00:09:08,400 --> 00:09:11,000
And I was like, sir, there is no second reservation set up.

275
00:09:11,000 --> 00:09:13,040
I said what they may have meant was this.

276
00:09:13,040 --> 00:09:14,960
He's like, I'll just go back and talk to the person later.

277
00:09:14,960 --> 00:09:16,320
I said, okay, you do that.

278
00:09:16,320 --> 00:09:18,520
He's like, I want to talk to your manager tomorrow.

279
00:09:18,520 --> 00:09:19,520
Absolutely.

280
00:09:19,520 --> 00:09:21,280
Have a great day.

281
00:09:21,280 --> 00:09:26,760
During all of this, I was in costume and he not once made mention or noticed like it was

282
00:09:26,760 --> 00:09:29,080
like he just thought that was my normal attire.

283
00:09:29,080 --> 00:09:31,040
You didn't like get a chuckle out of him.

284
00:09:31,040 --> 00:09:33,520
I didn't because in the moment you kind of forget you're in costume.

285
00:09:33,520 --> 00:09:34,520
I had a cape.

286
00:09:34,520 --> 00:09:38,920
I had horns and I'm sitting there arguing with this man being like, no, you're not getting

287
00:09:38,920 --> 00:09:39,920
a comp suite.

288
00:09:39,920 --> 00:09:42,240
No, you're not going to get to use two rooms at once.

289
00:09:42,240 --> 00:09:43,720
Like you move or don't.

290
00:09:43,720 --> 00:09:46,880
I was so irritated and I kind of forgot I was in costume.

291
00:09:46,880 --> 00:09:51,600
What part of my horns tells you that I am not the HBIC?

292
00:09:51,600 --> 00:09:52,600
Oh my God.

293
00:09:52,600 --> 00:09:53,600
And then I was so irritated.

294
00:09:53,600 --> 00:09:54,800
I went to the back because it's Halloween.

295
00:09:54,800 --> 00:09:56,520
No one's taking work seriously that day.

296
00:09:56,520 --> 00:09:58,800
Everyone's hanging out in the back.

297
00:09:58,800 --> 00:10:00,320
What other costumes did you have?

298
00:10:00,320 --> 00:10:02,120
Oh, so I want to hear.

299
00:10:02,120 --> 00:10:04,880
And then we had a wicked witch, the green one.

300
00:10:04,880 --> 00:10:09,080
And then we had a serial killer with like serials stab on them.

301
00:10:09,080 --> 00:10:10,080
Haha.

302
00:10:10,080 --> 00:10:11,240
You know, that was super penny.

303
00:10:11,240 --> 00:10:16,000
We had so many good costumes, but so everyone's in the back office, like in the exact office,

304
00:10:16,000 --> 00:10:17,120
just like shooting it.

305
00:10:17,120 --> 00:10:18,120
And I come back there.

306
00:10:18,120 --> 00:10:19,120
I'm like, you guys are going to believe this.

307
00:10:19,120 --> 00:10:23,040
And I say this whole story and it's so funny while he's up there ripping, roaring, I have

308
00:10:23,040 --> 00:10:24,040
a baby, I have a baby.

309
00:10:24,040 --> 00:10:25,840
I'm like, where is that baby, bro?

310
00:10:25,840 --> 00:10:26,840
Let me guess.

311
00:10:26,840 --> 00:10:28,720
Is your wife taking care of him?

312
00:10:28,720 --> 00:10:30,960
Is your wife going to be the one to clean those bottles?

313
00:10:30,960 --> 00:10:32,160
Is that why you didn't want me to do it?

314
00:10:32,160 --> 00:10:34,400
Because it's like, no, she's going to do it anyways.

315
00:10:34,400 --> 00:10:37,360
He's just one of those guys, you know, has probably never changed a diaper in his life.

316
00:10:37,360 --> 00:10:38,360
He doesn't.

317
00:10:38,360 --> 00:10:39,360
Did you get that vibe?

318
00:10:39,360 --> 00:10:40,360
Totally.

319
00:10:40,360 --> 00:10:42,880
He's just the guy that like because I have a baby, I should get special treatment, but

320
00:10:42,880 --> 00:10:44,560
I'm not going to actually do any of the work.

321
00:10:44,560 --> 00:10:46,960
He was one of those like I feel bad for his wife.

322
00:10:46,960 --> 00:10:47,960
100%.

323
00:10:47,960 --> 00:10:50,280
He was one of those douches.

324
00:10:50,280 --> 00:10:52,320
Where was he from?

325
00:10:52,320 --> 00:10:53,320
So I didn't.

326
00:10:53,320 --> 00:10:54,320
It had to be England or something.

327
00:10:54,320 --> 00:10:58,000
Could have been like any of those numbers where it's kind of like British sounding.

328
00:10:58,000 --> 00:10:59,720
I'm not great with accents.

329
00:10:59,720 --> 00:11:04,120
Britishy, Englishy, Londony, Frenchy?

330
00:11:04,120 --> 00:11:06,640
It wasn't super Londony, but was not French.

331
00:11:06,640 --> 00:11:07,640
That's what I'm saying.

332
00:11:07,640 --> 00:11:11,480
It was kind of hard to pinpoint, but there was definitely.

333
00:11:11,480 --> 00:11:15,520
Was it like Peaky Blinders or like Jason Statham?

334
00:11:15,520 --> 00:11:17,000
Yeah, was it like?

335
00:11:17,000 --> 00:11:18,000
I don't remember.

336
00:11:18,000 --> 00:11:20,240
I just remember it was Britishy.

337
00:11:20,240 --> 00:11:22,200
But yeah, he was a pill.

338
00:11:22,200 --> 00:11:23,200
Australian?

339
00:11:23,200 --> 00:11:24,200
South African.

340
00:11:24,200 --> 00:11:25,400
That gets confused a lot.

341
00:11:25,400 --> 00:11:26,400
I don't know.

342
00:11:26,400 --> 00:11:27,400
South African and English.

343
00:11:27,400 --> 00:11:29,440
I don't know what that sounds like, but it was Britishy.

344
00:11:29,440 --> 00:11:30,440
That's what I got guys.

345
00:11:30,440 --> 00:11:31,440
Could be South African.

346
00:11:31,440 --> 00:11:35,520
But yeah, he was a pain in the butt and I was so angry about it and I forgot I'm in

347
00:11:35,520 --> 00:11:40,200
costume ranting and raving and I drive home still in costume calling my husband just ranting

348
00:11:40,200 --> 00:11:41,640
about it and he's just laughing.

349
00:11:41,640 --> 00:11:44,400
Wait, what other costumes were there or was I not listening?

350
00:11:44,400 --> 00:11:45,400
You were not listening.

351
00:11:45,400 --> 00:11:46,400
Oh.

352
00:11:46,400 --> 00:11:47,400
Wicked witch.

353
00:11:47,400 --> 00:11:48,400
Serial killer.

354
00:11:48,400 --> 00:11:49,400
We had.

355
00:11:49,400 --> 00:11:52,000
Sorry, the research department looked into it.

356
00:11:52,000 --> 00:11:53,000
We had a lot of creative costumes.

357
00:11:53,000 --> 00:11:56,200
Some I can't like tell you exactly what it was, but it was like some kind of clown thing

358
00:11:56,200 --> 00:12:00,160
and then there was like a, oh, we had Georgie, the boy from It and he had like creepy contacts

359
00:12:00,160 --> 00:12:02,800
in and get it best Georgie.

360
00:12:02,800 --> 00:12:06,280
He had the little balloon and he had the creepy contacts in and he was a houseman.

361
00:12:06,280 --> 00:12:08,120
So he walked around the floors.

362
00:12:08,120 --> 00:12:09,120
Stop.

363
00:12:09,120 --> 00:12:10,120
Like that with the balloon all day.

364
00:12:10,120 --> 00:12:11,720
I get so freaked out.

365
00:12:11,720 --> 00:12:12,720
Yeah, it was awesome.

366
00:12:12,720 --> 00:12:15,320
The hotel got so into it.

367
00:12:15,320 --> 00:12:16,440
Wow, you guys are lenient.

368
00:12:16,440 --> 00:12:20,360
I wouldn't allow anybody that is entering rooms to be in costume like that.

369
00:12:20,360 --> 00:12:21,360
Oh, that's funny.

370
00:12:21,360 --> 00:12:22,360
Yeah, we did.

371
00:12:22,360 --> 00:12:23,360
My general manager was very into it.

372
00:12:23,360 --> 00:12:24,360
I told the team.

373
00:12:24,360 --> 00:12:25,360
He won.

374
00:12:25,360 --> 00:12:26,360
He won the costume contest.

375
00:12:26,360 --> 00:12:27,360
He did.

376
00:12:27,360 --> 00:12:30,040
I told the team that like if you want to dress up, you have to clear it first.

377
00:12:30,040 --> 00:12:31,040
Yeah.

378
00:12:31,040 --> 00:12:32,040
Number two, no masks.

379
00:12:32,040 --> 00:12:33,040
Well, we had that rule.

380
00:12:33,040 --> 00:12:34,040
We had that.

381
00:12:34,040 --> 00:12:38,000
Number three, if you want to do facial makeup, it has to be very minimal.

382
00:12:38,000 --> 00:12:39,000
So like, oh, we didn't.

383
00:12:39,000 --> 00:12:41,200
You can like accessorize with facial makeup.

384
00:12:41,200 --> 00:12:44,840
You can do like little whiskers and a black nose, but you're not painting your face like

385
00:12:44,840 --> 00:12:45,840
a realistic cat.

386
00:12:45,840 --> 00:12:47,780
Oh no, we had like dead zombies.

387
00:12:47,780 --> 00:12:49,600
We have intense face painting.

388
00:12:49,600 --> 00:12:51,320
Like you swear people went to school for this.

389
00:12:51,320 --> 00:12:52,320
It was awesome.

390
00:12:52,320 --> 00:12:54,000
Here I have some pictures of like the winners.

391
00:12:54,000 --> 00:12:57,120
But I also have the mindset of like you are at work.

392
00:12:57,120 --> 00:12:58,840
Like are you doing this at work?

393
00:12:58,840 --> 00:13:00,080
Like before an event?

394
00:13:00,080 --> 00:13:03,560
I would leave your, I would leave your hotel with the white contacts.

395
00:13:03,560 --> 00:13:04,560
I would leave and the makeup.

396
00:13:04,560 --> 00:13:07,560
And that was me giving him his award.

397
00:13:07,560 --> 00:13:08,560
As Maleficent.

398
00:13:08,560 --> 00:13:09,560
Yes.

399
00:13:09,560 --> 00:13:11,600
I stayed in character during the whole thing.

400
00:13:11,600 --> 00:13:13,280
Oh, we had the queen of hearts.

401
00:13:13,280 --> 00:13:15,920
We had a wicked witch full on.

402
00:13:15,920 --> 00:13:18,120
She was green from head to toe.

403
00:13:18,120 --> 00:13:19,600
It was amazing.

404
00:13:19,600 --> 00:13:21,240
She made her own broom.

405
00:13:21,240 --> 00:13:23,640
Like everyone got very into it.

406
00:13:23,640 --> 00:13:25,200
What position does she have?

407
00:13:25,200 --> 00:13:26,200
That's an accountant.

408
00:13:26,200 --> 00:13:27,200
Okay.

409
00:13:27,200 --> 00:13:28,200
You're sitting in an office.

410
00:13:28,200 --> 00:13:29,200
You're not guest facing.

411
00:13:29,200 --> 00:13:30,500
I told my team, so they're uniformed.

412
00:13:30,500 --> 00:13:34,000
So I said, you can accessorize your uniform, but your uniform must be on.

413
00:13:34,000 --> 00:13:35,000
Fair.

414
00:13:35,000 --> 00:13:39,160
But I had employees like getting ready for our Halloween like employee event.

415
00:13:39,160 --> 00:13:44,760
And they said, Hey Liz, like, can I take my 10 or my break right before the event and

416
00:13:44,760 --> 00:13:48,840
change into a costume and then change back out of it to return back to work.

417
00:13:48,840 --> 00:13:49,840
And I said, yeah, that's fine.

418
00:13:49,840 --> 00:13:52,120
I was like, you know, have a good time for the event.

419
00:13:52,120 --> 00:13:57,120
But other than that, no, they accessorize only sales manager was like Dia de las Muertos.

420
00:13:57,120 --> 00:13:58,600
Like everyone got very into it.

421
00:13:58,600 --> 00:14:01,040
So you guys want to hear about another fun story?

422
00:14:01,040 --> 00:14:02,040
Yeah.

423
00:14:02,040 --> 00:14:03,040
Yeah.

424
00:14:03,040 --> 00:14:04,040
Before you move on.

425
00:14:04,040 --> 00:14:05,040
Yes.

426
00:14:05,040 --> 00:14:06,040
The guy that only heard what he wanted to hear.

427
00:14:06,040 --> 00:14:07,040
Yeah.

428
00:14:07,040 --> 00:14:08,520
That's what I referred to as like the salad bar listener.

429
00:14:08,520 --> 00:14:09,880
Like, Ooh, I like that.

430
00:14:09,880 --> 00:14:11,160
I'll pay attention to that.

431
00:14:11,160 --> 00:14:12,680
Oh, I'm not, I don't like that.

432
00:14:12,680 --> 00:14:14,400
I'm not going to accept that.

433
00:14:14,400 --> 00:14:16,760
But Oh, Oh, but there's sweets opening on Saturday.

434
00:14:16,760 --> 00:14:17,920
Oh, that means I get to move.

435
00:14:17,920 --> 00:14:18,920
Okay.

436
00:14:18,920 --> 00:14:19,920
I'll listen to that.

437
00:14:19,920 --> 00:14:20,920
Exactly.

438
00:14:20,920 --> 00:14:22,400
That's how that turned out.

439
00:14:22,400 --> 00:14:23,400
I hope he left.

440
00:14:23,400 --> 00:14:26,400
I wish something tells me he didn't move.

441
00:14:26,400 --> 00:14:27,400
Ding, ding, ding.

442
00:14:27,400 --> 00:14:28,400
He didn't move.

443
00:14:28,400 --> 00:14:29,400
What?

444
00:14:29,400 --> 00:14:30,400
And do you think he used the water?

445
00:14:30,400 --> 00:14:31,400
Of course he did.

446
00:14:31,400 --> 00:14:32,400
Yes.

447
00:14:32,400 --> 00:14:33,400
Yeah.

448
00:14:33,400 --> 00:14:34,400
Keep shooting down the bottom through the lobby.

449
00:14:34,400 --> 00:14:35,400
See again, through the lobby.

450
00:14:35,400 --> 00:14:36,400
Yeah, that's where it came out again.

451
00:14:36,400 --> 00:14:38,160
The pipe was in the lobby.

452
00:14:38,160 --> 00:14:40,800
All I know is they were in the, I saw them all day and they were like holding buckets

453
00:14:40,800 --> 00:14:44,640
of water and she's my engineer kept coming up to me and be like, you need to call these

454
00:14:44,640 --> 00:14:45,640
guys.

455
00:14:45,640 --> 00:14:46,640
They're still using the water.

456
00:14:46,640 --> 00:14:47,640
It keeps coming out.

457
00:14:47,640 --> 00:14:48,640
I was like, I keep calling.

458
00:14:48,640 --> 00:14:49,640
Nobody's answering.

459
00:14:49,640 --> 00:14:51,600
They're going to come in next week and they're shutting off the water.

460
00:14:51,600 --> 00:14:53,560
I was going to say, why are we going?

461
00:14:53,560 --> 00:14:54,560
I don't know.

462
00:14:54,560 --> 00:14:56,040
I'm not in charge of it.

463
00:14:56,040 --> 00:14:57,040
They told me to make a letter.

464
00:14:57,040 --> 00:14:59,760
Do you really think people in a hotel are going to listen to you?

465
00:14:59,760 --> 00:15:02,320
A lot of people do, but it's those few a holes.

466
00:15:02,320 --> 00:15:03,560
That ruin it for everybody.

467
00:15:03,560 --> 00:15:04,560
Yeah.

468
00:15:04,560 --> 00:15:07,280
So it took them a lot longer to finish the work because the water kept coming out and

469
00:15:07,280 --> 00:15:08,640
like all these issues.

470
00:15:08,640 --> 00:15:09,640
But that guy.

471
00:15:09,640 --> 00:15:12,720
I wonder if that was just like a, you said it was a pipe that burst just need to be repaired.

472
00:15:12,720 --> 00:15:13,720
I don't know.

473
00:15:13,720 --> 00:15:18,160
All I was told was they're doing emergency repairs on something and I made the letter.

474
00:15:18,160 --> 00:15:19,440
That's as much as I knew.

475
00:15:19,440 --> 00:15:20,920
I asked, how's it going to affect my guests?

476
00:15:20,920 --> 00:15:24,480
And I was told how and that I reiterated that information.

477
00:15:24,480 --> 00:15:26,480
That is my, this is my scope of my job.

478
00:15:26,480 --> 00:15:27,800
I know nothing about plumbing.

479
00:15:27,800 --> 00:15:28,960
I know nothing about pipes.

480
00:15:28,960 --> 00:15:31,640
I say, how will it affect my guests and for how long?

481
00:15:31,640 --> 00:15:33,180
And then that is what they do.

482
00:15:33,180 --> 00:15:35,600
So he kept coming up to me and be like, someone keeps using the water.

483
00:15:35,600 --> 00:15:37,880
And I was like, you know, I'm pretty sure I know who it is.

484
00:15:37,880 --> 00:15:40,600
So he sent his engineers up there to bang on his door.

485
00:15:40,600 --> 00:15:41,600
That's what I would do.

486
00:15:41,600 --> 00:15:42,600
You guys aren't using it.

487
00:15:42,600 --> 00:15:43,600
No, no, we're not.

488
00:15:43,600 --> 00:15:47,300
Cause I can't pin pin where it's coming from, but they were pretty sure he was the only

489
00:15:47,300 --> 00:15:49,200
a hole in his room whining.

490
00:15:49,200 --> 00:15:50,800
When they knocked on the door, did the baby cry?

491
00:15:50,800 --> 00:15:51,800
I never saw the baby.

492
00:15:51,800 --> 00:15:52,800
I hope the baby woke up from a nap.

493
00:15:52,800 --> 00:15:53,800
Cause they probably didn't have one.

494
00:15:53,800 --> 00:15:54,800
They probably didn't have one.

495
00:15:54,800 --> 00:15:58,200
That's why he wouldn't, he was being the way he was.

496
00:15:58,200 --> 00:16:01,400
Won't let you use or wash the bottles because why?

497
00:16:01,400 --> 00:16:02,400
There are no bottles.

498
00:16:02,400 --> 00:16:03,400
You never know.

499
00:16:03,400 --> 00:16:04,400
You never know.

500
00:16:04,400 --> 00:16:05,400
It's, you never know.

501
00:16:05,400 --> 00:16:08,000
But yeah, you just continue to be a thorn in my side.

502
00:16:08,000 --> 00:16:09,760
All right, you got another one?

503
00:16:09,760 --> 00:16:11,600
I got so many locked and loaded guys.

504
00:16:11,600 --> 00:16:12,600
It's been a week.

505
00:16:12,600 --> 00:16:13,600
All right.

506
00:16:13,600 --> 00:16:14,600
You know what?

507
00:16:14,600 --> 00:16:15,600
Unofficially official.

508
00:16:15,600 --> 00:16:16,600
It's become a misbe ran.

509
00:16:16,600 --> 00:16:17,600
Oh man.

510
00:16:17,600 --> 00:16:18,600
I always got that.

511
00:16:18,600 --> 00:16:19,600
I'm like, what?

512
00:16:19,600 --> 00:16:20,600
All right guys.

513
00:16:20,600 --> 00:16:21,600
Okay.

514
00:16:21,600 --> 00:16:26,640
So this is kind of just a funny thing that happened and it cracked me up.

515
00:16:26,640 --> 00:16:29,520
So my friend, it's the same one comes back.

516
00:16:29,520 --> 00:16:33,520
I was like, no, it's the same day.

517
00:16:33,520 --> 00:16:34,520
Still in costume.

518
00:16:34,520 --> 00:16:35,520
Yes.

519
00:16:35,520 --> 00:16:36,520
Okay.

520
00:16:36,520 --> 00:16:37,520
Okay.

521
00:16:37,520 --> 00:16:38,520
Okay.

522
00:16:38,520 --> 00:16:39,520
Same day, still Halloween.

523
00:16:39,520 --> 00:16:40,520
Everyone's still in costume comes back.

524
00:16:40,520 --> 00:16:41,880
Ms. B you need to deal with this lady.

525
00:16:41,880 --> 00:16:42,880
I'm like, what now?

526
00:16:42,880 --> 00:16:48,160
I was like, I'm trying to enjoy my Halloween and not work.

527
00:16:48,160 --> 00:16:50,880
I never come out for guest issues.

528
00:16:50,880 --> 00:16:51,880
Like there's just, I'm okay.

529
00:16:51,880 --> 00:16:52,880
Not never, but there's not that many.

530
00:16:52,880 --> 00:16:56,800
And I thought of all days Halloween was so chill, low off.

531
00:16:56,800 --> 00:16:57,800
Everybody's got a problem.

532
00:16:57,800 --> 00:16:59,720
Holy, I swear to God, it was just my luck.

533
00:16:59,720 --> 00:17:03,880
And she's like, so there's this lady and she keeps trying to get Book of Mormons from me.

534
00:17:03,880 --> 00:17:06,840
And I keep telling her no, and she won't take no for an answer.

535
00:17:06,840 --> 00:17:07,840
I'm like, what?

536
00:17:07,840 --> 00:17:09,920
And she's like, just, just talk to this guest, talk to this guest.

537
00:17:09,920 --> 00:17:10,920
Like, okay.

538
00:17:10,920 --> 00:17:12,840
And I'm like so confused what I'm walking into.

539
00:17:12,840 --> 00:17:16,800
So I walk out there and this lady is very impatiently waiting, tapping her hand on the

540
00:17:16,800 --> 00:17:19,560
desk and just like, finally, I'm like, what?

541
00:17:19,560 --> 00:17:21,520
And he said, hi, how can I help you?

542
00:17:21,520 --> 00:17:27,320
She's like, I read on the internet that you can just go up to any hotel and ask for Book

543
00:17:27,320 --> 00:17:29,200
of Mormons and they'll give you one.

544
00:17:29,200 --> 00:17:31,560
I was like, okay.

545
00:17:31,560 --> 00:17:33,000
There's one in the room.

546
00:17:33,000 --> 00:17:36,600
If you need another one, I can have it sent up to your room.

547
00:17:36,600 --> 00:17:37,960
There's multiple people reading it.

548
00:17:37,960 --> 00:17:38,960
Maybe you want some more.

549
00:17:38,960 --> 00:17:39,960
Yeah.

550
00:17:39,960 --> 00:17:40,960
Okay.

551
00:17:40,960 --> 00:17:41,960
What's your room number?

552
00:17:41,960 --> 00:17:42,960
Group reading.

553
00:17:42,960 --> 00:17:43,960
Maybe.

554
00:17:43,960 --> 00:17:44,960
All right.

555
00:17:44,960 --> 00:17:45,960
That's, that's cool.

556
00:17:45,960 --> 00:17:48,480
I'm like, I'm not a guest here.

557
00:17:48,480 --> 00:17:50,280
And I'm like, so you're not a guest staying here.

558
00:17:50,280 --> 00:17:51,600
You just want two books of Mormon.

559
00:17:51,600 --> 00:17:52,920
And she just looks at me impatiently.

560
00:17:52,920 --> 00:17:53,920
She's like, yeah.

561
00:17:53,920 --> 00:17:54,920
Okay.

562
00:17:54,920 --> 00:17:56,880
So we don't just give out our property.

563
00:17:56,880 --> 00:18:01,840
I'm sorry that you've read that somewhere on the internet that we do, but we don't.

564
00:18:01,840 --> 00:18:03,680
Because everything on the internet is true.

565
00:18:03,680 --> 00:18:04,680
Exactly.

566
00:18:04,680 --> 00:18:06,800
You shouldn't trust everything you read on the internet.

567
00:18:06,800 --> 00:18:07,800
Exactly.

568
00:18:07,800 --> 00:18:09,400
So I was like, just bewildered at this request.

569
00:18:09,400 --> 00:18:11,600
And I'm like, so we're going to have to pass on that.

570
00:18:11,600 --> 00:18:12,600
Sorry.

571
00:18:12,600 --> 00:18:13,600
But not.

572
00:18:13,600 --> 00:18:14,600
Just going to have to pass.

573
00:18:14,600 --> 00:18:16,480
But I really need it.

574
00:18:16,480 --> 00:18:20,320
And I said, uh, you, there's a bookstore around the corner.

575
00:18:20,320 --> 00:18:21,320
And that's exactly what he said.

576
00:18:21,320 --> 00:18:22,320
I'm like, I'm really sorry.

577
00:18:22,320 --> 00:18:23,320
You could try a bookstore.

578
00:18:23,320 --> 00:18:25,240
She's like, are they going to have it?

579
00:18:25,240 --> 00:18:27,600
And I'm like, I don't really know, ma'am.

580
00:18:27,600 --> 00:18:29,400
She kept being very like, what am I supposed to do?

581
00:18:29,400 --> 00:18:31,800
And I'm like, that really sounds like a personal problem, lady.

582
00:18:31,800 --> 00:18:34,040
You're going to have to find a book Mormon somewhere else.

583
00:18:34,040 --> 00:18:38,420
And if you were a guest, it would be my problem and I would help you, but you are not a customer

584
00:18:38,420 --> 00:18:39,420
of mine.

585
00:18:39,420 --> 00:18:40,420
Yes.

586
00:18:40,420 --> 00:18:41,420
And then so by the time, so go kick rocks.

587
00:18:41,420 --> 00:18:42,420
Pretty much.

588
00:18:42,420 --> 00:18:46,040
And then my desk agents up there, like just saw like this leaning on her elbow, just watching

589
00:18:46,040 --> 00:18:47,040
the whole thing transpire.

590
00:18:47,040 --> 00:18:48,880
Cause she's just aghast for words.

591
00:18:48,880 --> 00:18:51,320
And I was like, ma'am, I'm really sorry, but we cannot help you.

592
00:18:51,320 --> 00:18:52,900
She's like, Halloween is tonight.

593
00:18:52,900 --> 00:18:55,560
My son needs two of them for his costume.

594
00:18:55,560 --> 00:18:56,560
Shut up.

595
00:18:56,560 --> 00:18:57,560
You're kidding.

596
00:18:57,560 --> 00:18:58,560
Not kidding.

597
00:18:58,560 --> 00:19:00,840
She wanted two for her kid's costume.

598
00:19:00,840 --> 00:19:04,200
And you are dressed as Maleficent arguing with this lady.

599
00:19:04,200 --> 00:19:05,960
Is your front desk agent dressed up?

600
00:19:05,960 --> 00:19:06,960
Oh yeah.

601
00:19:06,960 --> 00:19:07,960
I understand.

602
00:19:07,960 --> 00:19:08,960
Everybody was.

603
00:19:08,960 --> 00:19:09,960
What was she?

604
00:19:09,960 --> 00:19:10,960
He, whatever.

605
00:19:10,960 --> 00:19:14,160
I mean, he was like, we're like black and put like horns on and stuff for his Halloween

606
00:19:14,160 --> 00:19:15,160
costume.

607
00:19:15,160 --> 00:19:16,760
And what did she do?

608
00:19:16,760 --> 00:19:22,160
Just walk into random establishments that might have a Book of Mormon and like ask.

609
00:19:22,160 --> 00:19:23,160
Yes.

610
00:19:23,160 --> 00:19:25,400
I wonder how many she tried before your hotel.

611
00:19:25,400 --> 00:19:26,400
I don't know.

612
00:19:26,400 --> 00:19:27,400
I mean, I don't know.

613
00:19:27,400 --> 00:19:31,840
How about like just do something on your computer and print out what looks like a cover for

614
00:19:31,840 --> 00:19:33,880
it and wrap another book with it or something.

615
00:19:33,880 --> 00:19:34,880
Lauren, I don't know.

616
00:19:34,880 --> 00:19:35,880
That's smart.

617
00:19:35,880 --> 00:19:36,880
People are dumb.

618
00:19:36,880 --> 00:19:37,880
They are.

619
00:19:37,880 --> 00:19:41,240
And she just was not stop hassling us and would not leave us alone to give it to her.

620
00:19:41,240 --> 00:19:43,400
I said, I'm like, look, I'm very sorry.

621
00:19:43,400 --> 00:19:46,920
Maybe try a Halloween store or a bookstore, but you don't just walk into any hotel and

622
00:19:46,920 --> 00:19:49,080
get free books of Mormons because you read it on the internet.

623
00:19:49,080 --> 00:19:50,080
I'm sorry.

624
00:19:50,080 --> 00:19:51,080
There's nothing we can do for you.

625
00:19:51,080 --> 00:19:55,200
I can imagine her Googling where to get a Book of Mormon and like your brand came up

626
00:19:55,200 --> 00:19:57,200
and be like, go into a hotel.

627
00:19:57,200 --> 00:19:58,200
Ask for it.

628
00:19:58,200 --> 00:20:01,200
Is the research department going to check that?

629
00:20:01,200 --> 00:20:02,640
It's a good question.

630
00:20:02,640 --> 00:20:03,640
It's a valid question.

631
00:20:03,640 --> 00:20:04,640
Yeah, it is.

632
00:20:04,640 --> 00:20:05,640
But no, anyone listening.

633
00:20:05,640 --> 00:20:06,720
That's not a thing.

634
00:20:06,720 --> 00:20:08,920
Do you know what her son was dressed up as?

635
00:20:08,920 --> 00:20:09,920
I didn't ask.

636
00:20:09,920 --> 00:20:10,920
I didn't care.

637
00:20:10,920 --> 00:20:11,920
I wonder.

638
00:20:11,920 --> 00:20:12,920
I really wonder what costume it was.

639
00:20:12,920 --> 00:20:14,600
I was just trying to get around my lobby.

640
00:20:14,600 --> 00:20:15,600
She wouldn't leave.

641
00:20:15,600 --> 00:20:16,600
Okay.

642
00:20:16,600 --> 00:20:17,600
I'm going to figure out.

643
00:20:17,600 --> 00:20:18,600
Do you want to know the funny thing?

644
00:20:18,600 --> 00:20:21,040
My housekeeping manager who had heard about this was like, just give her the books.

645
00:20:21,040 --> 00:20:24,600
And I was like, no, you're such a scrooge.

646
00:20:24,600 --> 00:20:26,480
I'm like, absolutely not.

647
00:20:26,480 --> 00:20:28,280
I said, we're not a costume store.

648
00:20:28,280 --> 00:20:32,960
If I give this lady two free books of whatever I'm now going to that's going to go out and

649
00:20:32,960 --> 00:20:34,520
invite everybody to come and do it.

650
00:20:34,520 --> 00:20:38,720
And that's how shit gets on the internet because one guy gave someone a Book of Mormon somewhere

651
00:20:38,720 --> 00:20:41,200
along down the line in one of my brands of hotels.

652
00:20:41,200 --> 00:20:42,200
Eat rocks.

653
00:20:42,200 --> 00:20:43,200
Hmm.

654
00:20:43,200 --> 00:20:44,200
Kick rocks.

655
00:20:44,200 --> 00:20:45,200
Whatever.

656
00:20:45,200 --> 00:20:46,200
Eat them too.

657
00:20:46,200 --> 00:20:48,240
Y'all find this spot on the internet or you think she just made it up?

658
00:20:48,240 --> 00:20:49,520
I think she made it up.

659
00:20:49,520 --> 00:20:52,740
Everything that is coming back is like legit places.

660
00:20:52,740 --> 00:20:54,200
Like from the church.

661
00:20:54,200 --> 00:20:55,200
It says.

662
00:20:55,200 --> 00:20:56,200
Is it true?

663
00:20:56,200 --> 00:20:57,200
No, not really.

664
00:20:57,200 --> 00:20:58,200
Okay.

665
00:20:58,200 --> 00:20:59,920
It's not from the hotel site.

666
00:20:59,920 --> 00:21:03,720
It just says, can I take the hotel Book of Mormon?

667
00:21:03,720 --> 00:21:08,520
And this random internet site says they're donated by their respective churches.

668
00:21:08,520 --> 00:21:10,880
So take as many as you want.

669
00:21:10,880 --> 00:21:12,840
Just ask the front desk for a copy.

670
00:21:12,840 --> 00:21:13,840
Are they donated?

671
00:21:13,840 --> 00:21:14,840
Yeah.

672
00:21:14,840 --> 00:21:15,840
They're donated.

673
00:21:15,840 --> 00:21:21,200
Oh, in the hotel industry, we don't pay for the Book of Mormon, the Christian Bible or

674
00:21:21,200 --> 00:21:22,400
teachings of Buddha.

675
00:21:22,400 --> 00:21:23,400
I know that sounds weird.

676
00:21:23,400 --> 00:21:24,400
Yeah, yeah, yeah.

677
00:21:24,400 --> 00:21:25,400
Asia Pacific region.

678
00:21:25,400 --> 00:21:27,280
But, um, yeah, you don't pay for them.

679
00:21:27,280 --> 00:21:30,800
They get donated by, well, for the Book of Mormon, it's their church.

680
00:21:30,800 --> 00:21:33,440
For the Holy Bible, it's the Gideon society.

681
00:21:33,440 --> 00:21:38,640
I figured they would make you like buy them as part of a donation to the church.

682
00:21:38,640 --> 00:21:39,640
Nope.

683
00:21:39,640 --> 00:21:40,640
Well, still, I'm sorry.

684
00:21:40,640 --> 00:21:41,640
You can't take my.

685
00:21:41,640 --> 00:21:43,800
And like, it would be a write off for your donation.

686
00:21:43,800 --> 00:21:45,560
Yeah, no, it's not that way.

687
00:21:45,560 --> 00:21:46,560
Interesting.

688
00:21:46,560 --> 00:21:50,120
I mean, if a random hotel guest was staying and just happened to take it home, would I

689
00:21:50,120 --> 00:21:51,120
charge them?

690
00:21:51,120 --> 00:21:53,120
No, no, because it doesn't cost you anything.

691
00:21:53,120 --> 00:21:55,420
No, I'm, that's what I'm saying is I got to charge them.

692
00:21:55,420 --> 00:21:58,640
Probably not because they usually get like damaged, torn, spilled on whatever.

693
00:21:58,640 --> 00:22:02,200
But if somebody like randomly comes off the street and asks for one, no, you haven't spent

694
00:22:02,200 --> 00:22:03,200
a dollar at my property.

695
00:22:03,200 --> 00:22:04,520
Why would I give you anything for free?

696
00:22:04,520 --> 00:22:08,280
Well, especially when they, yeah, if they're not staying there, no.

697
00:22:08,280 --> 00:22:09,280
Yeah.

698
00:22:09,280 --> 00:22:12,240
Like I said, it's also a can of worms, slippery slope.

699
00:22:12,240 --> 00:22:13,240
What next?

700
00:22:13,240 --> 00:22:16,000
Oh, you know, if I go into a hotel and ask for a roll of toilet paper, they'll just give

701
00:22:16,000 --> 00:22:17,000
it to me.

702
00:22:17,000 --> 00:22:18,000
No.

703
00:22:18,000 --> 00:22:19,000
Should we try it?

704
00:22:19,000 --> 00:22:20,000
Oh God.

705
00:22:20,000 --> 00:22:21,000
Don't be that person.

706
00:22:21,000 --> 00:22:23,160
Doing research for a podcast.

707
00:22:23,160 --> 00:22:27,360
And I'm wondering if you can donate me a roll of toilet paper.

708
00:22:27,360 --> 00:22:28,360
You may have heard of me.

709
00:22:28,360 --> 00:22:29,360
My name is Liz.

710
00:22:29,360 --> 00:22:30,360
Man.

711
00:22:30,360 --> 00:22:33,360
I'm the research department, the marketing department, cohost.

712
00:22:33,360 --> 00:22:34,360
Oh my God.

713
00:22:34,360 --> 00:22:35,360
Yeah.

714
00:22:35,360 --> 00:22:36,360
So that was fun.

715
00:22:36,360 --> 00:22:37,360
That was really fun.

716
00:22:37,360 --> 00:22:38,360
That was my Halloween.

717
00:22:38,360 --> 00:22:39,360
That's random.

718
00:22:39,360 --> 00:22:41,480
And that's not even all my stories and all my complaints.

719
00:22:41,480 --> 00:22:46,000
Those were just my two favorites and all the while dressed as Maleficent.

720
00:22:46,000 --> 00:22:48,600
Did you guys have eventful Halloween's at your work?

721
00:22:48,600 --> 00:22:49,820
No, no.

722
00:22:49,820 --> 00:22:51,080
It was quiet at my work.

723
00:22:51,080 --> 00:22:53,760
I do start at like two o'clock in the afternoon.

724
00:22:53,760 --> 00:22:54,760
Nice.

725
00:22:54,760 --> 00:22:55,760
Love that.

726
00:22:55,760 --> 00:22:56,760
Yeah.

727
00:22:56,760 --> 00:22:57,760
It was, it was nice.

728
00:22:57,760 --> 00:22:58,760
Sounds dreamy.

729
00:22:58,760 --> 00:22:59,760
Took the kids out for trick or treat.

730
00:22:59,760 --> 00:23:00,760
I love that too.

731
00:23:00,760 --> 00:23:04,000
We went to one of those neighborhoods that my aunt just happens to live there, but like

732
00:23:04,000 --> 00:23:08,500
everyone in their brother went to that neighborhood and it was insane.

733
00:23:08,500 --> 00:23:11,680
We got there early cause we had dinner and we hung out at her house.

734
00:23:11,680 --> 00:23:14,720
And then it was just like the world descended on this neighborhood.

735
00:23:14,720 --> 00:23:15,880
And I'm not going to lie.

736
00:23:15,880 --> 00:23:20,400
Like it was crazy and not in a fun way, but luckily we like left for trick or treating

737
00:23:20,400 --> 00:23:21,400
a little early.

738
00:23:21,400 --> 00:23:24,080
And so my daughter was able to like trick or treat, but she's young.

739
00:23:24,080 --> 00:23:26,920
And then all of a sudden just this unbelievable crowd of people.

740
00:23:26,920 --> 00:23:28,580
And she's like nearly getting pushed over.

741
00:23:28,580 --> 00:23:32,440
Like having to fight crowds of like, I swear to God, 13 to 16 year olds for candy.

742
00:23:32,440 --> 00:23:33,440
And I'm like, this is ridiculous.

743
00:23:33,440 --> 00:23:35,960
We're going to Halloween mosh party, uh, mosh pit.

744
00:23:35,960 --> 00:23:36,960
I know.

745
00:23:36,960 --> 00:23:40,120
And it was like, it's a family neighborhood with like, I'm like, where did all you people

746
00:23:40,120 --> 00:23:41,120
come from?

747
00:23:41,120 --> 00:23:43,320
You were too old to be trick or treating.

748
00:23:43,320 --> 00:23:44,640
You need to go home right now.

749
00:23:44,640 --> 00:23:45,640
Yeah.

750
00:23:45,640 --> 00:23:46,840
When did you drive your car home?

751
00:23:46,840 --> 00:23:48,200
When did you stop trick or treating?

752
00:23:48,200 --> 00:23:51,160
I want to say it had to be nine or 10.

753
00:23:51,160 --> 00:23:54,000
I think I still walked around the neighborhood dressed up.

754
00:23:54,000 --> 00:23:55,000
That's what we did.

755
00:23:55,000 --> 00:23:58,320
But I was with family that had little ones.

756
00:23:58,320 --> 00:24:04,040
So I was like the tweener helper wrangling the little ones and the parents were just

757
00:24:04,040 --> 00:24:05,280
like in the street drinking.

758
00:24:05,280 --> 00:24:06,280
Yeah.

759
00:24:06,280 --> 00:24:09,120
So I'm pretty sure like our neighborhood went like after 10, it's not cool anymore.

760
00:24:09,120 --> 00:24:11,000
I go beg people for candy.

761
00:24:11,000 --> 00:24:14,680
I'm going to cause some ruckus when I was 13 or 14 on the streets.

762
00:24:14,680 --> 00:24:18,080
I might've been one of those 13 year old a holes walking the kids around.

763
00:24:18,080 --> 00:24:23,080
There was one dude that was dressed like a full redneck, like wearing a shirt.

764
00:24:23,080 --> 00:24:24,360
He had a fake belly.

765
00:24:24,360 --> 00:24:27,640
He had a shirt up over that.

766
00:24:27,640 --> 00:24:28,640
Nice.

767
00:24:28,640 --> 00:24:33,080
But he was drinking real beer and he was rolling with like the little six pack coolers.

768
00:24:33,080 --> 00:24:37,440
It's like, that's the best way to embrace the fact that you're in costume, you're keeping

769
00:24:37,440 --> 00:24:40,280
in character and you're drinking in the street.

770
00:24:40,280 --> 00:24:41,280
I like that.

771
00:24:41,280 --> 00:24:46,560
See, I can understand hanging out all this and like we used to hang out in the neighborhood

772
00:24:46,560 --> 00:24:49,400
because you're hanging out with friends, but were we going door to door with bags asking

773
00:24:49,400 --> 00:24:50,400
for candy?

774
00:24:50,400 --> 00:24:51,400
No.

775
00:24:51,400 --> 00:24:53,920
And these grown, they're not adults yet, but grown children are like going door to door

776
00:24:53,920 --> 00:24:55,800
and depleting all the candy.

777
00:24:55,800 --> 00:24:58,160
But guys, can you leave it for the little ones?

778
00:24:58,160 --> 00:25:01,680
So my kids are right at that cusp of, you know, are they going to be trick or treating

779
00:25:01,680 --> 00:25:02,680
next year?

780
00:25:02,680 --> 00:25:05,480
I really want to do two bowls of candy.

781
00:25:05,480 --> 00:25:09,140
So I want to do one legit bowl of candy for the little kids.

782
00:25:09,140 --> 00:25:17,840
And then another bowl that's all takeout sauce packets, ketchups, soy sauce, hot sauce.

783
00:25:17,840 --> 00:25:21,800
So like, you know, low lights, they can't see what I'm putting in their bag, but it

784
00:25:21,800 --> 00:25:23,000
just looks like a little baggy.

785
00:25:23,000 --> 00:25:25,440
If they're not appropriate.

786
00:25:25,440 --> 00:25:27,360
Should we start collecting them now?

787
00:25:27,360 --> 00:25:28,360
Absolutely.

788
00:25:28,360 --> 00:25:30,280
Hey, you said trick or treat.

789
00:25:30,280 --> 00:25:32,560
I chose option A. Yes.

790
00:25:32,560 --> 00:25:35,040
I can just imagine like a handful of Taco Bell sauces.

791
00:25:35,040 --> 00:25:37,960
Cause the sad thing too is like McDonald's ketchup.

792
00:25:37,960 --> 00:25:39,340
Right your own message on the back.

793
00:25:39,340 --> 00:25:42,360
You see these like two, three, four year olds trying to like go up to get candy being like

794
00:25:42,360 --> 00:25:47,280
mowed down by 13 year olds in terrifying costumes, scaring the crap out of little kids.

795
00:25:47,280 --> 00:25:52,240
I would be the person opening the door and I would be like, yeah, big kids back up.

796
00:25:52,240 --> 00:25:53,240
Let me see the little ones.

797
00:25:53,240 --> 00:25:54,600
Let me see their costumes.

798
00:25:54,600 --> 00:25:58,960
So my aunt basically did that because I was a mob of kids and she didn't have that much

799
00:25:58,960 --> 00:25:59,960
candy.

800
00:25:59,960 --> 00:26:02,040
She wasn't planning on her neighborhood being descended upon.

801
00:26:02,040 --> 00:26:04,080
And she's like, whoa, I don't have much candy left.

802
00:26:04,080 --> 00:26:07,120
She's like, I want little kids only little kids only over here.

803
00:26:07,120 --> 00:26:08,120
Big kids move on.

804
00:26:08,120 --> 00:26:09,120
Yeah.

805
00:26:09,120 --> 00:26:10,120
And she was straight up.

806
00:26:10,120 --> 00:26:12,240
She's like, no, you're big as me.

807
00:26:12,240 --> 00:26:13,240
Move on.

808
00:26:13,240 --> 00:26:14,480
Do you know who Mark Rober is?

809
00:26:14,480 --> 00:26:15,480
No.

810
00:26:15,480 --> 00:26:16,480
YouTube guy.

811
00:26:16,480 --> 00:26:17,480
He was a NASA engineer.

812
00:26:17,480 --> 00:26:20,840
He was the guy that was behind the glitter bombs for people that were porch pirating

813
00:26:20,840 --> 00:26:23,200
packages to never see those videos.

814
00:26:23,200 --> 00:26:28,480
I guess he teamed up with a bunch of different people across the country to do Halloween

815
00:26:28,480 --> 00:26:32,680
pranks on kids that are like not playing by the rules.

816
00:26:32,680 --> 00:26:36,820
So like they did this one where they had like two different houses.

817
00:26:36,820 --> 00:26:39,560
One of them was a bowl that said just take one.

818
00:26:39,560 --> 00:26:42,560
I saw there was a video camera on it.

819
00:26:42,560 --> 00:26:47,940
So then when they went to the next house, they had patched in the video from that camera

820
00:26:47,940 --> 00:26:53,880
to like a fake news feed, you know, this just in, you know, so and so children took more

821
00:26:53,880 --> 00:26:55,360
than one piece of candy.

822
00:26:55,360 --> 00:26:58,320
And as they're knocking on the door, they open the door and there's this big screen

823
00:26:58,320 --> 00:27:00,280
in the back showing this news alert.

824
00:27:00,280 --> 00:27:01,280
Oh my god.

825
00:27:01,280 --> 00:27:02,280
And these kids recognize.

826
00:27:02,280 --> 00:27:03,280
And it's them on the screen.

827
00:27:03,280 --> 00:27:04,280
Yeah.

828
00:27:04,280 --> 00:27:05,280
And they freaked out.

829
00:27:05,280 --> 00:27:06,280
Oh, that's amazing.

830
00:27:06,280 --> 00:27:09,640
There was another one that they did where if they took more than one piece of candy,

831
00:27:09,640 --> 00:27:13,480
like red and blue lights would flash and they had this, you know, PA speaker thing, like,

832
00:27:13,480 --> 00:27:14,880
you know, put the candy back.

833
00:27:14,880 --> 00:27:15,880
It was great.

834
00:27:15,880 --> 00:27:19,240
It was amazing and the best one they had, unfortunately, this one's like they had to

835
00:27:19,240 --> 00:27:23,760
reset it all the time, but it had like a remote collapsing feature to it.

836
00:27:23,760 --> 00:27:28,800
So if the kids took more than one piece, they triggered it so that the table would collapse

837
00:27:28,800 --> 00:27:31,200
and the kids are freaking out thinking that they did it.

838
00:27:31,200 --> 00:27:32,200
Oh my god.

839
00:27:32,200 --> 00:27:33,200
That's funny.

840
00:27:33,200 --> 00:27:34,200
I love that.

841
00:27:34,200 --> 00:27:37,200
But I want to see all the little ones cost down.

842
00:27:37,200 --> 00:27:38,200
I know.

843
00:27:38,200 --> 00:27:41,200
And it was actually really sad because the little ones just got so trampled.

844
00:27:41,200 --> 00:27:44,360
We all had to like stop trick or treating because it's like it wasn't fun anymore.

845
00:27:44,360 --> 00:27:46,040
Kids could even walk.

846
00:27:46,040 --> 00:27:51,280
I want to see the three, four, five, six girls and be like, oh my god, Elsa, happy Halloween.

847
00:27:51,280 --> 00:27:55,600
You know, did you notice like an uptick in just half ass costumes?

848
00:27:55,600 --> 00:27:56,600
Yeah.

849
00:27:56,600 --> 00:28:00,640
Like a kid wearing jeans and a t-shirt and wearing a cowboy hat and was like, I'm a cowboy.

850
00:28:00,640 --> 00:28:01,640
No, that's not a costume.

851
00:28:01,640 --> 00:28:02,640
You're too old to be trick or treating.

852
00:28:02,640 --> 00:28:07,320
No, I saw kids that were like eight that were just not putting any effort into it whatsoever.

853
00:28:07,320 --> 00:28:09,320
No, because you don't deserve candy.

854
00:28:09,320 --> 00:28:10,320
Exactly.

855
00:28:10,320 --> 00:28:11,320
Go work on your costume.

856
00:28:11,320 --> 00:28:17,040
You get one box of dots and then the done up costumes get like four pieces.

857
00:28:17,040 --> 00:28:18,040
Oh my gosh.

858
00:28:18,040 --> 00:28:19,040
Yeah.

859
00:28:19,040 --> 00:28:21,480
No, I'm going to stick you with like the bazooka bubble gum or.

860
00:28:21,480 --> 00:28:22,480
Yeah.

861
00:28:22,480 --> 00:28:23,480
Oh, I used to do that.

862
00:28:23,480 --> 00:28:24,480
I used to do that.

863
00:28:24,480 --> 00:28:26,200
Like the little ones would get the best candy.

864
00:28:26,200 --> 00:28:27,200
Oh yeah.

865
00:28:27,200 --> 00:28:30,360
In good costumes, I would give them the most and the best candy.

866
00:28:30,360 --> 00:28:33,800
Luckily we didn't do that many houses, but we again, were there early enough.

867
00:28:33,800 --> 00:28:35,000
He's a three year old.

868
00:28:35,000 --> 00:28:37,840
The parents were like so obsessed with my daughter and like the little girl she was

869
00:28:37,840 --> 00:28:38,840
with costumes.

870
00:28:38,840 --> 00:28:40,480
They're like, take two, take three.

871
00:28:40,480 --> 00:28:43,280
And my daughter's just like, thank you.

872
00:28:43,280 --> 00:28:45,640
We got her to say trick or treat and thank you each time.

873
00:28:45,640 --> 00:28:47,880
And it's like, those are the kids that deserve candy.

874
00:28:47,880 --> 00:28:48,880
Yeah.

875
00:28:48,880 --> 00:28:50,280
Oh, have you heard?

876
00:28:50,280 --> 00:28:52,160
Oh shoot.

877
00:28:52,160 --> 00:28:53,880
What is it called?

878
00:28:53,880 --> 00:28:55,640
Okay.

879
00:28:55,640 --> 00:28:56,760
It's a new thing.

880
00:28:56,760 --> 00:29:00,280
Like last year or this year, the switch witch.

881
00:29:00,280 --> 00:29:01,280
Have you heard this?

882
00:29:01,280 --> 00:29:02,760
No, this has been around since I was a kid.

883
00:29:02,760 --> 00:29:03,760
Oh really?

884
00:29:03,760 --> 00:29:05,680
So when I was a kid, it was called the candy witch.

885
00:29:05,680 --> 00:29:08,160
Oh, so it's a switch witch.

886
00:29:08,160 --> 00:29:12,600
And after Halloween you have all of this candy, but the parents don't want all of the candies.

887
00:29:12,600 --> 00:29:14,960
So they kind of let the kids go crazy that night.

888
00:29:14,960 --> 00:29:20,340
And that evening the switch witch comes and takes all of their candy and replaces it with

889
00:29:20,340 --> 00:29:21,340
a new toy.

890
00:29:21,340 --> 00:29:22,340
Yeah.

891
00:29:22,340 --> 00:29:23,340
So my mother did that when we were kids.

892
00:29:23,340 --> 00:29:25,120
And the first night we got to enjoy our candy.

893
00:29:25,120 --> 00:29:26,120
I never heard of that.

894
00:29:26,120 --> 00:29:29,080
And then we had to leave all of our candy out for the candy witch.

895
00:29:29,080 --> 00:29:31,040
And the morning came and we got a special prize.

896
00:29:31,040 --> 00:29:32,040
Interesting.

897
00:29:32,040 --> 00:29:33,040
And I do it with my kid.

898
00:29:33,040 --> 00:29:34,040
Really?

899
00:29:34,040 --> 00:29:35,040
Absolutely.

900
00:29:35,040 --> 00:29:36,040
What do you do with the candy?

901
00:29:36,040 --> 00:29:37,040
Uh, eat it.

902
00:29:37,040 --> 00:29:38,040
Okay.

903
00:29:38,040 --> 00:29:39,040
I throw it away.

904
00:29:39,040 --> 00:29:41,360
I eat the chocolatey things and the rest is trash.

905
00:29:41,360 --> 00:29:45,080
I had some very nice coworkers bring the candy.

906
00:29:45,080 --> 00:29:46,080
Oh, okay.

907
00:29:46,080 --> 00:29:47,080
That's one way to do it.

908
00:29:47,080 --> 00:29:51,280
They got from the switch witch and they said, I have Halloween candy if anyone wants it.

909
00:29:51,280 --> 00:29:52,280
I love that.

910
00:29:52,280 --> 00:29:57,280
We made candy for like little candy packets for every guest for arrival from Friday through

911
00:29:57,280 --> 00:29:58,280
Tuesday.

912
00:29:58,280 --> 00:29:59,280
That's so sweet.

913
00:29:59,280 --> 00:30:01,960
I am blown away by how many people said no, thank you.

914
00:30:01,960 --> 00:30:06,520
When we put everything together, we had 167 arrivals for over the four days or whatever

915
00:30:06,520 --> 00:30:07,520
it was.

916
00:30:07,520 --> 00:30:09,640
So we made 200 bags about that.

917
00:30:09,640 --> 00:30:11,680
Well over half of them are still in the back office.

918
00:30:11,680 --> 00:30:12,680
No way.

919
00:30:12,680 --> 00:30:13,680
Wow.

920
00:30:13,680 --> 00:30:14,680
You probably donate those.

921
00:30:14,680 --> 00:30:17,320
Did you offer them to everybody or just people with children?

922
00:30:17,320 --> 00:30:18,320
Nope.

923
00:30:18,320 --> 00:30:19,320
Every single guest.

924
00:30:19,320 --> 00:30:20,320
I would have been like, heck yeah.

925
00:30:20,320 --> 00:30:21,320
Thank you.

926
00:30:21,320 --> 00:30:22,600
Yeah, no, I love that.

927
00:30:22,600 --> 00:30:26,760
I would have been that really nice guest that like walked through the lobby at any point

928
00:30:26,760 --> 00:30:29,720
during my stay and you would have been like, do I have another bag?

929
00:30:29,720 --> 00:30:32,600
Well on actual Halloween, that was the thing.

930
00:30:32,600 --> 00:30:33,960
We had so many bags.

931
00:30:33,960 --> 00:30:34,960
Just take the candy away.

932
00:30:34,960 --> 00:30:35,960
Give them away.

933
00:30:35,960 --> 00:30:36,960
Try and give it away.

934
00:30:36,960 --> 00:30:38,920
And still people were like, no, I'm good.

935
00:30:38,920 --> 00:30:41,520
It's like everybody was just being fed candy.

936
00:30:41,520 --> 00:30:42,520
I would have taken it.

937
00:30:42,520 --> 00:30:44,520
Yeah, my daughter would have taken it all.

938
00:30:44,520 --> 00:30:46,040
I'd be like, no more.

939
00:30:46,040 --> 00:30:49,600
I was actually not even in town on Halloween and it was phenomenal.

940
00:30:49,600 --> 00:30:50,600
You're so funny.

941
00:30:50,600 --> 00:30:51,600
Phenomenal.

942
00:30:51,600 --> 00:30:54,920
Well when you don't have kids, it's like whatever.

943
00:30:54,920 --> 00:30:59,680
It was a perfect weekend to get out of town and take a little solo vacation.

944
00:30:59,680 --> 00:31:01,480
Because who's like on vacation on Halloween?

945
00:31:01,480 --> 00:31:06,120
I don't even think a single person that day said happy Halloween in the hotel.

946
00:31:06,120 --> 00:31:07,960
It was phenomenal.

947
00:31:07,960 --> 00:31:08,960
No Halloween decorations.

948
00:31:08,960 --> 00:31:09,960
It was great.

949
00:31:09,960 --> 00:31:11,880
So you know, that doesn't sound like fun to me.

950
00:31:11,880 --> 00:31:12,880
I love Halloween.

951
00:31:12,880 --> 00:31:14,080
Oh no, I could do without it.

952
00:31:14,080 --> 00:31:16,280
I didn't let the team do Halloween.

953
00:31:16,280 --> 00:31:17,280
We did fall.

954
00:31:17,280 --> 00:31:21,040
So there's like, you know, the gourds and the colors and all that, but we didn't do

955
00:31:21,040 --> 00:31:22,880
Halloween quote unquote.

956
00:31:22,880 --> 00:31:24,800
Oh, missing out.

957
00:31:24,800 --> 00:31:28,080
My property does it up because we have Halloween events.

958
00:31:28,080 --> 00:31:30,520
We had like a Halloween kids party.

959
00:31:30,520 --> 00:31:33,640
We had a pumpkin carving night on Monday.

960
00:31:33,640 --> 00:31:35,800
So it was decked out Halloween.

961
00:31:35,800 --> 00:31:38,480
I felt like you were walking through a haunted house in some areas.

962
00:31:38,480 --> 00:31:39,480
I love that.

963
00:31:39,480 --> 00:31:40,480
I love that.

964
00:31:40,480 --> 00:31:41,880
Oh, boat parade's coming in a couple months.

965
00:31:41,880 --> 00:31:42,880
I'm excited.

966
00:31:42,880 --> 00:31:44,160
Boat parade is coming up.

967
00:31:44,160 --> 00:31:46,080
We have the dates, the 13th through 17th.

968
00:31:46,080 --> 00:31:47,360
Are you going to have us come?

969
00:31:47,360 --> 00:31:48,360
Sure.

970
00:31:48,360 --> 00:31:49,360
Come on.

971
00:31:49,360 --> 00:31:50,360
I want to show my daughter.

972
00:31:50,360 --> 00:31:51,360
Oh my God.

973
00:31:51,360 --> 00:31:52,360
Yeah, come on through.

974
00:31:52,360 --> 00:31:53,360
Okay.

975
00:31:53,360 --> 00:31:54,840
We don't have to have the awkward greeting with the old GM.

976
00:31:54,840 --> 00:31:55,840
Oh, thank God.

977
00:31:55,840 --> 00:31:59,480
Yeah, but if you want to come to the fun side, I'll have you come to the fun side.

978
00:31:59,480 --> 00:32:00,480
Yes.

979
00:32:00,480 --> 00:32:01,480
Yeah.

980
00:32:01,480 --> 00:32:02,480
Yes, please.

981
00:32:02,480 --> 00:32:03,480
That sounds like fun.

982
00:32:03,480 --> 00:32:05,280
Yeah, no, I can just ask like, Hey, can I bring a couple guests?

983
00:32:05,280 --> 00:32:06,280
Yeah.

984
00:32:06,280 --> 00:32:08,560
And all she's going to do is like, Oh yeah, just be there to like check them in.

985
00:32:08,560 --> 00:32:09,560
Yeah.

986
00:32:09,560 --> 00:32:10,560
Okay.

987
00:32:10,560 --> 00:32:13,360
So yeah, ownership is doing a lot of efforts to like make it better this year.

988
00:32:13,360 --> 00:32:14,360
I'm excited.

989
00:32:14,360 --> 00:32:15,360
Which is amazing.

990
00:32:15,360 --> 00:32:22,720
Did you know, so we, we decorated a boat for our 70th anniversary and the decor cost $30,000.

991
00:32:22,720 --> 00:32:26,720
Jesus did not go to Hobby Lobby.

992
00:32:26,720 --> 00:32:27,720
Yeah.

993
00:32:27,720 --> 00:32:34,520
But it's, it's a lot of, you know, the crew and the captain's time doing it for five nights

994
00:32:34,520 --> 00:32:35,520
straight, the fuel.

995
00:32:35,520 --> 00:32:36,520
Mm hmm.

996
00:32:36,520 --> 00:32:37,520
Gas ain't cheap.

997
00:32:37,520 --> 00:32:38,520
That's crazy.

998
00:32:38,520 --> 00:32:40,560
So hopefully this year would be better.

999
00:32:40,560 --> 00:32:41,920
So you guys want one more little rant?

1000
00:32:41,920 --> 00:32:45,040
I would love one more because my rant well is dry.

1001
00:32:45,040 --> 00:32:46,720
This is my last one.

1002
00:32:46,720 --> 00:32:50,700
It's kind of like a little one, but this was my frustration of today.

1003
00:32:50,700 --> 00:32:54,160
And I was like, Oh, some fresh, some fresh.

1004
00:32:54,160 --> 00:32:55,920
So this is today.

1005
00:32:55,920 --> 00:32:57,320
Let's just set the scene.

1006
00:32:57,320 --> 00:32:58,320
Okay.

1007
00:32:58,320 --> 00:32:59,320
I'm coming into work.

1008
00:32:59,320 --> 00:33:00,320
I was off yesterday.

1009
00:33:00,320 --> 00:33:01,880
Happy to be back.

1010
00:33:01,880 --> 00:33:03,160
Happy to not be.

1011
00:33:03,160 --> 00:33:04,760
Are you happy to be back?

1012
00:33:04,760 --> 00:33:07,360
I mean, are you ever really just kidding?

1013
00:33:07,360 --> 00:33:09,120
No, but I got up.

1014
00:33:09,120 --> 00:33:10,560
I got some good sleep last night.

1015
00:33:10,560 --> 00:33:12,240
I got to work early.

1016
00:33:12,240 --> 00:33:13,760
I walked over to Starbucks.

1017
00:33:13,760 --> 00:33:16,800
I got myself my little iced chai and it was in a holiday cup.

1018
00:33:16,800 --> 00:33:17,800
Yeah.

1019
00:33:17,800 --> 00:33:18,800
It's a, it was red cup day.

1020
00:33:18,800 --> 00:33:20,760
So I was in a good mood.

1021
00:33:20,760 --> 00:33:22,200
I had a cute holiday cup.

1022
00:33:22,200 --> 00:33:24,320
I have a yummy treat drink.

1023
00:33:24,320 --> 00:33:27,920
Anyone out there that is a Starbucks fan, you probably already know this, but you can

1024
00:33:27,920 --> 00:33:29,640
get all of your fall drinks right now.

1025
00:33:29,640 --> 00:33:30,640
All the peppermint mochas.

1026
00:33:30,640 --> 00:33:31,640
Yeah.

1027
00:33:31,640 --> 00:33:33,840
They're not sponsored though, so you don't have to buy it.

1028
00:33:33,840 --> 00:33:35,800
I'm just saying red cups are out there.

1029
00:33:35,800 --> 00:33:36,800
It's true.

1030
00:33:36,800 --> 00:33:41,040
So anyway, so I'm happy and I'm walking back to the desk and I'm walking through my lobby

1031
00:33:41,040 --> 00:33:44,720
and I noticed two of my chairs are gone and I'm like, that's weird.

1032
00:33:44,720 --> 00:33:46,000
Like the lobby chair?

1033
00:33:46,000 --> 00:33:51,120
So we're not talking like sitting like a dining chair, you know, like this.

1034
00:33:51,120 --> 00:33:52,520
We're not talking like one of these small chairs.

1035
00:33:52,520 --> 00:33:55,080
I'm talking like two sofas, like two ottomans.

1036
00:33:55,080 --> 00:33:56,080
Yeah.

1037
00:33:56,080 --> 00:33:57,080
Okay.

1038
00:33:57,080 --> 00:33:58,560
The big oversized lobby seating chairs.

1039
00:33:58,560 --> 00:33:59,560
Yeah.

1040
00:33:59,560 --> 00:34:00,560
Yeah.

1041
00:34:00,560 --> 00:34:01,560
Something comfortable.

1042
00:34:01,560 --> 00:34:04,720
I think they've been cleaned or something, you know, like maybe they got spilled on,

1043
00:34:04,720 --> 00:34:06,200
maybe housekeeping took them downstairs.

1044
00:34:06,200 --> 00:34:07,200
But two of them?

1045
00:34:07,200 --> 00:34:08,200
Kind of weird.

1046
00:34:08,200 --> 00:34:09,200
Okay.

1047
00:34:09,200 --> 00:34:13,000
Um, keep walking through the lobby and I'm going to stand up and like, I go to stand

1048
00:34:13,000 --> 00:34:18,760
up and then I ask, I'm like, Hey, are the lobby chairs being cleaned?

1049
00:34:18,760 --> 00:34:19,760
And they're like, what?

1050
00:34:19,760 --> 00:34:21,960
The house manager was like, no.

1051
00:34:21,960 --> 00:34:24,800
And I was confused and I look at engineering, like where are they being fixed?

1052
00:34:24,800 --> 00:34:25,800
He goes, no.

1053
00:34:25,800 --> 00:34:28,360
I'm like, where's the lobby chairs?

1054
00:34:28,360 --> 00:34:30,920
So chief goes and looks on the camera.

1055
00:34:30,920 --> 00:34:32,520
And stole the lobby chairs.

1056
00:34:32,520 --> 00:34:35,360
They just walked in and walked out with them.

1057
00:34:35,360 --> 00:34:41,280
No, they came from the guest elevators, picked up the chairs, went back to the guest elevators.

1058
00:34:41,280 --> 00:34:43,560
Oh, so well, at least they're on property.

1059
00:34:43,560 --> 00:34:46,560
They wanted like extra room decor, but you have no idea where.

1060
00:34:46,560 --> 00:34:47,560
No idea where.

1061
00:34:47,560 --> 00:34:48,800
Oh, you'll find them eventually.

1062
00:34:48,800 --> 00:34:50,480
We were like, what the hell?

1063
00:34:50,480 --> 00:34:51,760
Who just goes and takes it?

1064
00:34:51,760 --> 00:34:53,080
You see, they didn't stop by the desk.

1065
00:34:53,080 --> 00:34:54,080
They didn't ask.

1066
00:34:54,080 --> 00:34:55,080
Went and got the chairs and went upstairs.

1067
00:34:55,080 --> 00:34:56,080
We're like, wow.

1068
00:34:56,080 --> 00:34:57,080
Okay.

1069
00:34:57,080 --> 00:34:58,080
What time of day was this?

1070
00:34:58,080 --> 00:34:59,080
Was this like during night audit?

1071
00:34:59,080 --> 00:35:00,080
Middle of the night.

1072
00:35:00,080 --> 00:35:01,080
We're like, okay.

1073
00:35:01,080 --> 00:35:02,080
All right.

1074
00:35:02,080 --> 00:35:03,080
That's weird.

1075
00:35:03,080 --> 00:35:06,480
So then this, we mildly forgot about it and that didn't forget, but you know, it's out

1076
00:35:06,480 --> 00:35:08,200
of your mind for a second.

1077
00:35:08,200 --> 00:35:09,760
Huge group checking in today.

1078
00:35:09,760 --> 00:35:12,880
I'm talking all of our rooms, all of our rooms.

1079
00:35:12,880 --> 00:35:13,880
That's like what?

1080
00:35:13,880 --> 00:35:15,360
That's close to 300 rooms.

1081
00:35:15,360 --> 00:35:20,000
All these guests checking in and they're all with one group and it is a social club that

1082
00:35:20,000 --> 00:35:23,600
is all across the country and it costs a bunch of money to get in.

1083
00:35:23,600 --> 00:35:25,000
Always have social events.

1084
00:35:25,000 --> 00:35:27,640
They have like camping destinations.

1085
00:35:27,640 --> 00:35:29,640
Like I had no idea what this was.

1086
00:35:29,640 --> 00:35:30,640
It's like a VIP.

1087
00:35:30,640 --> 00:35:33,760
No, that's a good guess.

1088
00:35:33,760 --> 00:35:37,560
I was trying to figure it out, but it's like a legit club and you have to like pay to get

1089
00:35:37,560 --> 00:35:38,560
in.

1090
00:35:38,560 --> 00:35:43,360
So this ginormous group checking in, that's over like 300 rooms and check-in was four

1091
00:35:43,360 --> 00:35:44,360
o'clock.

1092
00:35:44,360 --> 00:35:45,360
It's a Thursday afternoon.

1093
00:35:45,360 --> 00:35:46,360
Yeah.

1094
00:35:46,360 --> 00:35:49,440
But if these are old people, they're there at 3 30 ready to freaking go.

1095
00:35:49,440 --> 00:35:52,840
You wish they've already been to dinner at Olive Garden at two.

1096
00:35:52,840 --> 00:35:53,840
Right?

1097
00:35:53,840 --> 00:35:54,840
You wish they were there at 10 AM.

1098
00:35:54,840 --> 00:35:56,760
We'll hit turn to check in right.

1099
00:35:56,760 --> 00:35:57,760
Like right after standup.

1100
00:35:57,760 --> 00:36:01,200
I just started seeing old people flooding the hotel and they continue to flood.

1101
00:36:01,200 --> 00:36:03,320
It is 10 in the morning.

1102
00:36:03,320 --> 00:36:05,520
That's called a silver flood.

1103
00:36:05,520 --> 00:36:07,200
It is 10 in the morning.

1104
00:36:07,200 --> 00:36:13,760
I am not even done with my morning tea and my housekeeping manager's coming up, not even

1105
00:36:13,760 --> 00:36:14,760
time with my morning tea.

1106
00:36:14,760 --> 00:36:18,600
My housekeeping manager comes up and he's like, miss B there's old people making out

1107
00:36:18,600 --> 00:36:19,760
in the lobby.

1108
00:36:19,760 --> 00:36:20,760
What?

1109
00:36:20,760 --> 00:36:22,360
These old people are hitting the bar hard.

1110
00:36:22,360 --> 00:36:23,360
10 AM.

1111
00:36:23,360 --> 00:36:24,360
10 AM.

1112
00:36:24,360 --> 00:36:29,720
They're hitting the bar hard so much so they had to pull a room service attendant because

1113
00:36:29,720 --> 00:36:32,960
normally during the day the bar really isn't hit to like four or five.

1114
00:36:32,960 --> 00:36:36,040
They hit it all day till and past check-in.

1115
00:36:36,040 --> 00:36:38,960
That side of the hotel is just packed all day long.

1116
00:36:38,960 --> 00:36:39,960
They're drinking so heavily.

1117
00:36:39,960 --> 00:36:43,040
They're getting hammered before 11.

1118
00:36:43,040 --> 00:36:45,400
Old people are literally making out in the lobby.

1119
00:36:45,400 --> 00:36:47,440
Well, they've seen their, you know, homie hookup.

1120
00:36:47,440 --> 00:36:49,440
They haven't seen since last year's convention.

1121
00:36:49,440 --> 00:36:51,440
Do you blame them?

1122
00:36:51,440 --> 00:36:52,440
Crazy.

1123
00:36:52,440 --> 00:36:53,440
Let them live.

1124
00:36:53,440 --> 00:36:54,440
I'm just impressed.

1125
00:36:54,440 --> 00:36:57,360
Like I can't even go that ham at 11 AM.

1126
00:36:57,360 --> 00:37:01,960
Yeah, but if, if your sales manager that booked it would have just simply Googled, does this

1127
00:37:01,960 --> 00:37:03,440
social club drink?

1128
00:37:03,440 --> 00:37:05,560
Oh no, no, no, no.

1129
00:37:05,560 --> 00:37:08,600
Their primary source of entertainment is drinking.

1130
00:37:08,600 --> 00:37:09,600
We knew.

1131
00:37:09,600 --> 00:37:10,960
Oh, they come every year.

1132
00:37:10,960 --> 00:37:14,040
Oh, we didn't prep the bartender.

1133
00:37:14,040 --> 00:37:16,360
On the resume it said heavy drinkers.

1134
00:37:16,360 --> 00:37:17,360
Yeah.

1135
00:37:17,360 --> 00:37:20,720
But they weren't expecting them check-ins at four on a Thursday.

1136
00:37:20,720 --> 00:37:23,920
They're thinking everyone's going to get there later in the afternoon and the drinking starts

1137
00:37:23,920 --> 00:37:26,600
being Friday, Saturday, maybe some before checkout.

1138
00:37:26,600 --> 00:37:29,340
No, they started at 10 AM on a Thursday.

1139
00:37:29,340 --> 00:37:31,360
So I think they were caught off guard by that.

1140
00:37:31,360 --> 00:37:36,160
So they were just sitting in the hotel waiting to check in and drinking occupied themselves

1141
00:37:36,160 --> 00:37:39,560
by drinking and sucking things.

1142
00:37:39,560 --> 00:37:41,680
So that was fun.

1143
00:37:41,680 --> 00:37:42,680
Teeth are removable.

1144
00:37:42,680 --> 00:37:43,680
That's disgusting.

1145
00:37:43,680 --> 00:37:44,680
Okay.

1146
00:37:44,680 --> 00:37:46,680
A foot out there for everyone.

1147
00:37:46,680 --> 00:37:48,680
You're so right.

1148
00:37:48,680 --> 00:37:52,840
I can imagine somebody like, hold on, my hearing aid is not working.

1149
00:37:52,840 --> 00:37:53,840
Yeah, right.

1150
00:37:53,840 --> 00:37:54,840
Turn it up.

1151
00:37:54,840 --> 00:37:56,160
And do you know what's funny about that?

1152
00:37:56,160 --> 00:37:58,800
Do you know how many check-ins today I was yelling?

1153
00:37:58,800 --> 00:37:59,800
All of them.

1154
00:37:59,800 --> 00:38:02,800
Credit card and photo ID.

1155
00:38:02,800 --> 00:38:03,800
What?

1156
00:38:03,800 --> 00:38:07,920
Credit card and photo ID.

1157
00:38:07,920 --> 00:38:11,760
But no, check-ins were rough and we got them in as early as possible because they were

1158
00:38:11,760 --> 00:38:12,760
hanging out in the lobby.

1159
00:38:12,760 --> 00:38:13,760
We were like, we need to get them to their rooms.

1160
00:38:13,760 --> 00:38:15,640
Yeah, like if a room is ready, let's go.

1161
00:38:15,640 --> 00:38:17,080
But they still just hung out there.

1162
00:38:17,080 --> 00:38:20,520
I mean, checking in at 10 o'clock as fast as they move, they might've gotten to the

1163
00:38:20,520 --> 00:38:21,520
room at three o'clock.

1164
00:38:21,520 --> 00:38:22,520
That's true.

1165
00:38:22,520 --> 00:38:23,660
That is so true.

1166
00:38:23,660 --> 00:38:25,440
So we're checking them in as quickly as we can.

1167
00:38:25,440 --> 00:38:26,440
We were doing a pretty good job.

1168
00:38:26,440 --> 00:38:27,760
Housekeeping was on it.

1169
00:38:27,760 --> 00:38:30,720
Rooms were getting turned quick and we're getting these people up to their rooms and

1170
00:38:30,720 --> 00:38:32,440
then we start getting calls.

1171
00:38:32,440 --> 00:38:36,520
They love the phone, just blowing up the phones.

1172
00:38:36,520 --> 00:38:41,400
And this one, my other associate was working was like, Miss B, I need help.

1173
00:38:41,400 --> 00:38:42,880
And I'm like, okay, what's going on?

1174
00:38:42,880 --> 00:38:47,640
Like they're asking if they can move the furniture in the room to other rooms.

1175
00:38:47,640 --> 00:38:50,520
Like they want to take the furniture from this room, this room, and this room and move

1176
00:38:50,520 --> 00:38:51,520
it into this room.

1177
00:38:51,520 --> 00:38:52,520
And I was like, no.

1178
00:38:52,520 --> 00:38:54,080
They want to set up like a party room?

1179
00:38:54,080 --> 00:38:56,080
I mean, I guess, but I was like, no.

1180
00:38:56,080 --> 00:39:00,200
And I was like, what, what are we talking like the desk chair?

1181
00:39:00,200 --> 00:39:04,480
She's like, no, like the desks and the side tables and like they want to move all the

1182
00:39:04,480 --> 00:39:05,480
furniture.

1183
00:39:05,480 --> 00:39:07,480
And I said, absolutely, for cannot.

1184
00:39:07,480 --> 00:39:12,560
I said the furnitures and fixtures stay in the designated room.

1185
00:39:12,560 --> 00:39:14,520
They do not leave the room.

1186
00:39:14,520 --> 00:39:16,320
I'm like, make sure to explain that.

1187
00:39:16,320 --> 00:39:18,160
So she's like, no, no furniture and fixtures.

1188
00:39:18,160 --> 00:39:19,960
Like everything has to stay in the room.

1189
00:39:19,960 --> 00:39:21,120
It cannot leave the room.

1190
00:39:21,120 --> 00:39:22,120
They're like, ah, okay.

1191
00:39:22,120 --> 00:39:24,120
Well, can we get a folding table?

1192
00:39:24,120 --> 00:39:25,480
Can we get like a big folding table?

1193
00:39:25,480 --> 00:39:27,680
She's like, I will find out from our banquets team.

1194
00:39:27,680 --> 00:39:31,240
And so like I asked banquet and my sales manager is like, yeah, if you charge them.

1195
00:39:31,240 --> 00:39:32,240
Yeah, like that.

1196
00:39:32,240 --> 00:39:33,240
Okay.

1197
00:39:33,240 --> 00:39:35,720
You can get a folding table, 20 bucks per table per day.

1198
00:39:35,720 --> 00:39:36,720
Yeah, good.

1199
00:39:36,720 --> 00:39:37,720
You can rent it.

1200
00:39:37,720 --> 00:39:39,280
And then they're like, oh, no, we just wanted the table.

1201
00:39:39,280 --> 00:39:41,240
And then there's quarterage and gratuity.

1202
00:39:41,240 --> 00:39:42,840
How do they want folding table?

1203
00:39:42,840 --> 00:39:43,840
Play cards?

1204
00:39:43,840 --> 00:39:44,840
No, for all their alcohol.

1205
00:39:44,840 --> 00:39:46,520
That's what the bathtub is for.

1206
00:39:46,520 --> 00:39:48,640
They were going hard.

1207
00:39:48,640 --> 00:39:49,880
And they still were when I left.

1208
00:39:49,880 --> 00:39:51,280
And that's my weekend guys.

1209
00:39:51,280 --> 00:39:52,280
Oh, that's your whole weekend.

1210
00:39:52,280 --> 00:39:53,540
That's gonna be my weekend.

1211
00:39:53,540 --> 00:39:55,480
And I work Sunday morning when they all check out.

1212
00:39:55,480 --> 00:39:56,480
Oh, good luck.

1213
00:39:56,480 --> 00:39:57,480
Oh my gosh.

1214
00:39:57,480 --> 00:40:00,360
And people like that, you know how like our favorite travelers just leave without checking

1215
00:40:00,360 --> 00:40:01,360
out at the desk?

1216
00:40:01,360 --> 00:40:05,320
No, every single one of those will be at the desk checking out, asking 20 questions.

1217
00:40:05,320 --> 00:40:06,320
What's this?

1218
00:40:06,320 --> 00:40:07,320
What's that fee?

1219
00:40:07,320 --> 00:40:08,320
Why am I charged for parking?

1220
00:40:08,320 --> 00:40:09,520
I'm handicapped.

1221
00:40:09,520 --> 00:40:11,120
It's going to be that all Sunday morning.

1222
00:40:11,120 --> 00:40:12,120
What is this bar bill?

1223
00:40:12,120 --> 00:40:14,760
Well, you were at the bar on Thursday for eight hours.

1224
00:40:14,760 --> 00:40:16,560
I don't remember that.

1225
00:40:16,560 --> 00:40:17,560
Oh, but yeah.

1226
00:40:17,560 --> 00:40:20,240
So they're asking about moving all the furniture.

1227
00:40:20,240 --> 00:40:21,240
They're drinking.

1228
00:40:21,240 --> 00:40:22,240
They're making out.

1229
00:40:22,240 --> 00:40:25,080
Sounds like good revenue.

1230
00:40:25,080 --> 00:40:26,380
It was like a sorority.

1231
00:40:26,380 --> 00:40:29,120
Like everyone wanted to be near their friends.

1232
00:40:29,120 --> 00:40:31,480
And I just want to ask them, like, is everyone on the same floor?

1233
00:40:31,480 --> 00:40:37,160
And I said, well, considering you guys have the whole hotel, no, you are on every floor.

1234
00:40:37,160 --> 00:40:40,840
So I said, I guarantee you can just look left and right on your floor and you're going to

1235
00:40:40,840 --> 00:40:43,200
see someone you know, because it's all you guys.

1236
00:40:43,200 --> 00:40:45,400
They booked out the whole hotel.

1237
00:40:45,400 --> 00:40:46,400
Yeah.

1238
00:40:46,400 --> 00:40:47,400
They have all the rooms.

1239
00:40:47,400 --> 00:40:48,400
Dang.

1240
00:40:48,400 --> 00:40:49,600
It's like, and not even like on purpose.

1241
00:40:49,600 --> 00:40:51,280
They didn't say, okay, we're buying out the hotel.

1242
00:40:51,280 --> 00:40:52,280
Yeah.

1243
00:40:52,280 --> 00:40:53,560
No, they just booked that many rooms.

1244
00:40:53,560 --> 00:40:54,560
Wow.

1245
00:40:54,560 --> 00:40:58,640
Like there may be one or two leisure's that booked far enough in advance that snuck through,

1246
00:40:58,640 --> 00:41:01,480
but it's all of them checked in today.

1247
00:41:01,480 --> 00:41:03,000
How long is this drink going to take?

1248
00:41:03,000 --> 00:41:04,800
I'm not going to look forever.

1249
00:41:04,800 --> 00:41:05,800
Guaranteed.

1250
00:41:05,800 --> 00:41:06,800
Yeah.

1251
00:41:06,800 --> 00:41:07,800
I'm not getting any younger, you know.

1252
00:41:07,800 --> 00:41:11,000
All I know is that when I grew up, I want to be like these old people.

1253
00:41:11,000 --> 00:41:13,640
They're like, you made me walk all the way over here.

1254
00:41:13,640 --> 00:41:15,320
Do you know how old I am?

1255
00:41:15,320 --> 00:41:17,040
I don't want to be that crotchety person.

1256
00:41:17,040 --> 00:41:20,680
I want to say and do things that just make people go, wait, what?

1257
00:41:20,680 --> 00:41:22,800
And like maybe give them a chuckle.

1258
00:41:22,800 --> 00:41:23,800
Yeah.

1259
00:41:23,800 --> 00:41:26,360
The old people now just say things like, your hotel's getting cheap.

1260
00:41:26,360 --> 00:41:29,800
Like, okay, have a great day.

1261
00:41:29,800 --> 00:41:30,800
You know what?

1262
00:41:30,800 --> 00:41:31,800
I forgot to share this.

1263
00:41:31,800 --> 00:41:35,040
So this is on the topic of like people saying weird stuff.

1264
00:41:35,040 --> 00:41:39,360
When we sat down with Mike, before you guys got here, Mike and I were talking and he was

1265
00:41:39,360 --> 00:41:44,200
talking about how one of his favorite things to do when people are irate and just like

1266
00:41:44,200 --> 00:41:49,760
launching into him is to say something that is completely off base.

1267
00:41:49,760 --> 00:41:54,160
You know, somebody's yelling at you about the availability of parking or, you know,

1268
00:41:54,160 --> 00:41:55,840
that the rate is wrong or whatever.

1269
00:41:55,840 --> 00:41:56,840
Like they're just ranting, right?

1270
00:41:56,840 --> 00:42:00,560
He'll, he said he'll look at people and say, I'm sorry, you needed three towels delivered

1271
00:42:00,560 --> 00:42:01,560
to your room.

1272
00:42:01,560 --> 00:42:02,560
They're like, what?

1273
00:42:02,560 --> 00:42:03,560
Exactly.

1274
00:42:03,560 --> 00:42:08,480
And he's like, Oh, sorry, sorry.

1275
00:42:08,480 --> 00:42:10,160
Completely disarming the conversation.

1276
00:42:10,160 --> 00:42:11,160
I like that.

1277
00:42:11,160 --> 00:42:15,400
It's kind of just like a cut to like the anger and making them like check themselves and

1278
00:42:15,400 --> 00:42:16,400
be like, wait, what?

1279
00:42:16,400 --> 00:42:17,400
Oh my God.

1280
00:42:17,400 --> 00:42:18,400
That's hilarious.

1281
00:42:18,400 --> 00:42:19,400
I would love to try that.

1282
00:42:19,400 --> 00:42:20,400
But then they just, no, you're stupid.

1283
00:42:20,400 --> 00:42:25,400
I mean, it'd be so simple as even asking someone like, wait, wait, wait, I'm sorry.

1284
00:42:25,400 --> 00:42:26,400
What was your name again?

1285
00:42:26,400 --> 00:42:27,400
Oh God.

1286
00:42:27,400 --> 00:42:28,400
No, they would launch.

1287
00:42:28,400 --> 00:42:29,400
Launch.

1288
00:42:29,400 --> 00:42:30,400
I've done it.

1289
00:42:30,400 --> 00:42:31,400
Depends on how much you care.

1290
00:42:31,400 --> 00:42:32,400
Yeah.

1291
00:42:32,400 --> 00:42:33,400
Yeah.

1292
00:42:33,400 --> 00:42:34,400
I'm not saying I care a little bit.

1293
00:42:34,400 --> 00:42:35,400
No, I know.

1294
00:42:35,400 --> 00:42:38,960
But I'm not saying I'm not saying at work, but like just in general, like if you were

1295
00:42:38,960 --> 00:42:43,240
out somewhere and somebody was in your face saying like that to be able to like respond

1296
00:42:43,240 --> 00:42:45,800
however you want and just disarm the situation.

1297
00:42:45,800 --> 00:42:48,680
And you wanted two towels in public.

1298
00:42:48,680 --> 00:42:49,680
In public.

1299
00:42:49,680 --> 00:42:50,680
What?

1300
00:42:50,680 --> 00:42:51,680
What?

1301
00:42:51,680 --> 00:42:53,240
Do you know what I did?

1302
00:42:53,240 --> 00:42:56,720
Because I'm not good at like coming up with like comebacks or things like that.

1303
00:42:56,720 --> 00:42:57,720
I'm not good at that.

1304
00:42:57,720 --> 00:43:00,7
Unless it is about Hitler mustaches.

1305
00:43:00,720 --> 00:43:04,960
Fine.

1306
00:43:04,960 --> 00:43:08,600
I was on a road and I went into the right turning lane, right?

1307
00:43:08,600 --> 00:43:09,960
Because I'm going to turn right.

1308
00:43:09,960 --> 00:43:12,200
But it was a really small lane.

1309
00:43:12,200 --> 00:43:15,840
So I think it was like a bike lane, like and turns up like I pass this intersection all

1310
00:43:15,840 --> 00:43:16,840
the time.

1311
00:43:16,840 --> 00:43:18,120
People go into it and turn right.

1312
00:43:18,120 --> 00:43:21,140
And this guy was taking up like most of it.

1313
00:43:21,140 --> 00:43:22,400
So I kind of had to like sneak by.

1314
00:43:22,400 --> 00:43:23,400
In a bike?

1315
00:43:23,400 --> 00:43:24,400
No, in a car.

1316
00:43:24,400 --> 00:43:25,400
Oh, okay.

1317
00:43:25,400 --> 00:43:27,560
And so I'm like, it was like sneak by and then I'm turning right and I may blink around

1318
00:43:27,560 --> 00:43:31,960
and granted like we're close, but I'm not going to hit you, but you're taking up almost

1319
00:43:31,960 --> 00:43:32,960
two lanes.

1320
00:43:32,960 --> 00:43:36,240
And so I may blink around and he like looks at me and looks at me in the next car and

1321
00:43:36,240 --> 00:43:38,400
was like lifts his arm like what the hell?

1322
00:43:38,400 --> 00:43:41,080
Like you know, like he's like yelling and I look at him.

1323
00:43:41,080 --> 00:43:44,240
I smile so big and I just start waving hysterically.

1324
00:43:44,240 --> 00:43:45,240
Like I know him like hi.

1325
00:43:45,240 --> 00:43:50,240
Like you know what I'm waving and I'm smiling and he just like looks terrified all the second

1326
00:43:50,240 --> 00:43:53,640
and he just looks and like what the F. Yeah.

1327
00:43:53,640 --> 00:43:57,160
And then like puts down his arm and is looking at me like do I fucking like hi?

1328
00:43:57,160 --> 00:43:58,160
Like I know you.

1329
00:43:58,160 --> 00:43:59,160
I'm like I'll see you later.

1330
00:43:59,160 --> 00:44:00,160
Bye.

1331
00:44:00,160 --> 00:44:03,720
And he's just like, I don't know.

1332
00:44:03,720 --> 00:44:07,320
You should have been like call me.

1333
00:44:07,320 --> 00:44:11,240
My favorite when people lose their ish like that is to slow clap them.

1334
00:44:11,240 --> 00:44:14,800
Oh, that's a good one.

1335
00:44:14,800 --> 00:44:17,520
It also works really well for like, you know, when you're, you're on the freeway, you've

1336
00:44:17,520 --> 00:44:22,040
got like, you know, two car lengths back and somebody comes zooming up out of nowhere on

1337
00:44:22,040 --> 00:44:24,280
your left side cuts in right between you.

1338
00:44:24,280 --> 00:44:25,280
Yeah.

1339
00:44:25,280 --> 00:44:26,760
Ends up at the same light two ways away.

1340
00:44:26,760 --> 00:44:30,600
Well, yes, but and then you glance in your rear view mirror and you see that the next

1341
00:44:30,600 --> 00:44:33,440
car back is like 40 car lengths behind you.

1342
00:44:33,440 --> 00:44:36,040
It's like, congratulations for weaseling in.

1343
00:44:36,040 --> 00:44:37,040
Right.

1344
00:44:37,040 --> 00:44:38,040
Like what was the point?

1345
00:44:38,040 --> 00:44:39,520
A thousandth of a second sooner.

1346
00:44:39,520 --> 00:44:41,120
Those people can get a slow clap too.

1347
00:44:41,120 --> 00:44:42,120
Yeah, for sure.

1348
00:44:42,120 --> 00:44:43,120
For sure.

1349
00:44:43,120 --> 00:44:44,120
We see a lot of that in our area.

1350
00:44:44,120 --> 00:44:45,120
Oh yeah.

1351
00:44:45,120 --> 00:44:49,760
There's this one freeway that's like kind of in our area where the right lane goes onto

1352
00:44:49,760 --> 00:44:50,760
another freeway, right?

1353
00:44:50,760 --> 00:44:52,080
And that freeway is very popular.

1354
00:44:52,080 --> 00:44:55,200
So it gets backed up for miles and miles and miles.

1355
00:44:55,200 --> 00:44:59,560
So people will just whiz on the left hand lanes and then dart in at the last minute

1356
00:44:59,560 --> 00:45:00,700
before it changes.

1357
00:45:00,700 --> 00:45:03,800
So I was on this freeway yesterday on my way home.

1358
00:45:03,800 --> 00:45:04,800
Okay.

1359
00:45:04,800 --> 00:45:07,520
And someone did that and I'm like, God, what a tool.

1360
00:45:07,520 --> 00:45:09,880
And like two seconds later, the car in front of him like stopped.

1361
00:45:09,880 --> 00:45:12,720
So he must have been judging and he hits their bumper.

1362
00:45:12,720 --> 00:45:14,760
And I'm like, karma.

1363
00:45:14,760 --> 00:45:15,760
Yeah.

1364
00:45:15,760 --> 00:45:16,760
Karma.

1365
00:45:16,760 --> 00:45:20,680
So they had to like wheel over to the side and I'm just shaking my head as I drive by

1366
00:45:20,680 --> 00:45:22,280
and I'm like, earned it.

1367
00:45:22,280 --> 00:45:26,840
So none of this is really funny, but on my way to work, there's an on ramp area where

1368
00:45:26,840 --> 00:45:32,840
there's a merge lane in and then the line stops and it's just this really wide kind

1369
00:45:32,840 --> 00:45:36,880
of shoulder and it runs for a long time, but it's not designated as a lane.

1370
00:45:36,880 --> 00:45:37,880
Okay.

1371
00:45:37,880 --> 00:45:40,320
Now, most of the time when cars are getting on the freeway, they'll do the zipper merge,

1372
00:45:40,320 --> 00:45:41,320
right?

1373
00:45:41,320 --> 00:45:42,320
Everybody alternates.

1374
00:45:42,320 --> 00:45:43,320
We all know the rules.

1375
00:45:43,320 --> 00:45:44,320
Everything is good.

1376
00:45:44,320 --> 00:45:46,760
I've gotten to the point where like, when I get to that section, I watch my rear view

1377
00:45:46,760 --> 00:45:51,520
mirror because undoubtedly there's some asshole that's like, hey, I'm going to zip past all

1378
00:45:51,520 --> 00:45:53,000
of you in this unmarked lane.

1379
00:45:53,000 --> 00:45:55,400
I'll see them coming and I'll just juke right.

1380
00:45:55,400 --> 00:45:59,280
Like literally put myself in a position that they cannot go past.

1381
00:45:59,280 --> 00:46:02,160
And I love watching them just lose their freaking mind.

1382
00:46:02,160 --> 00:46:06,720
My husband does that every single time, but if you're going to take up the middle of two

1383
00:46:06,720 --> 00:46:09,400
lanes, but the middle of the two merging, because he's like, no, people being dicks

1384
00:46:09,400 --> 00:46:10,400
and he doesn't let people go by.

1385
00:46:10,400 --> 00:46:11,400
Yeah.

1386
00:46:11,400 --> 00:46:12,400
Oh, a hundred percent do that.

1387
00:46:12,400 --> 00:46:13,720
But we're in the car with the baby.

1388
00:46:13,720 --> 00:46:15,000
I'm like, you're going to get a shot.

1389
00:46:15,000 --> 00:46:16,000
No, no, no.

1390
00:46:16,000 --> 00:46:17,000
Maybe not with the kid in the car.

1391
00:46:17,000 --> 00:46:18,600
When it's just myself, I could use the insurance.

1392
00:46:18,600 --> 00:46:21,360
I'm like, I'm like more of a sitting there like, ugh.

1393
00:46:21,360 --> 00:46:22,360
It's expensive.

1394
00:46:22,360 --> 00:46:23,360
It is.

1395
00:46:23,360 --> 00:46:27,560
I always had the thought of like, if I were to get in an accident, I hope it's the other

1396
00:46:27,560 --> 00:46:28,560
person's fault.

1397
00:46:28,560 --> 00:46:34,240
And I hope like my car gets totaled and I get slightly injured so I can get a new car.

1398
00:46:34,240 --> 00:46:35,840
You sound like a mom, right?

1399
00:46:35,840 --> 00:46:36,840
Why?

1400
00:46:36,840 --> 00:46:38,220
I hope there's no kids in the car.

1401
00:46:38,220 --> 00:46:39,480
It's bad, but it's not too bad.

1402
00:46:39,480 --> 00:46:42,320
That's not going to have to stay in the hospital for a few days.

1403
00:46:42,320 --> 00:46:43,960
You know, just for them to keep an eye on me.

1404
00:46:43,960 --> 00:46:46,240
I get to eat Jell-O, no kids, no sleeping.

1405
00:46:46,240 --> 00:46:48,240
I want to have to like go to the chiropractor.

1406
00:46:48,240 --> 00:46:53,480
I want to like have to go to the chiropractor or like get my neck checked out or like get

1407
00:46:53,480 --> 00:46:54,480
a massage.

1408
00:46:54,480 --> 00:46:55,480
I want my own bed.

1409
00:46:55,480 --> 00:46:56,480
I want my own bed.

1410
00:46:56,480 --> 00:46:57,480
Sleep alone.

1411
00:46:57,480 --> 00:46:58,480
Sleep in.

1412
00:46:58,480 --> 00:46:59,480
Control the TV with no Minnie Mouse.

1413
00:46:59,480 --> 00:47:00,480
That sounds like a vacation.

1414
00:47:00,480 --> 00:47:01,480
And morphine.

1415
00:47:01,480 --> 00:47:02,480
I don't need to go to the hospital.

1416
00:47:02,480 --> 00:47:03,480
I really don't.

1417
00:47:03,480 --> 00:47:12,480
I just need my car to be totaled and for me to be just injured a little bit.

1418
00:47:12,480 --> 00:47:14,080
Like operations from the airbag.

1419
00:47:14,080 --> 00:47:15,080
Yeah.

1420
00:47:15,080 --> 00:47:16,720
I want to be able to like go to work the next day.

1421
00:47:16,720 --> 00:47:19,440
Okay, maybe like not the next day because I'm so sore.

1422
00:47:19,440 --> 00:47:20,440
You know what?

1423
00:47:20,440 --> 00:47:22,440
Maybe get like a black eye out of it for the plot.

1424
00:47:22,440 --> 00:47:23,440
Yeah.

1425
00:47:23,440 --> 00:47:24,440
Okay.

1426
00:47:24,440 --> 00:47:25,440
You know, a little bruising.

1427
00:47:25,440 --> 00:47:26,440
And the insurance money.

1428
00:47:26,440 --> 00:47:27,600
Oh, you know, that's a good down payment on a car.

1429
00:47:27,600 --> 00:47:28,600
It depends.

1430
00:47:28,600 --> 00:47:29,600
Insurance companies will drip you.

1431
00:47:29,600 --> 00:47:32,480
It's when you hire those attorneys that are all over the side of the road.

1432
00:47:32,480 --> 00:47:35,520
They think they get you more, but then the attorneys take half of it.

1433
00:47:35,520 --> 00:47:37,160
I'll figure it out when the time comes.

1434
00:47:37,160 --> 00:47:40,360
You know, I almost got in a car accident on the way here.

1435
00:47:40,360 --> 00:47:42,920
When I am alone in the car, I'll be like, you know what?

1436
00:47:42,920 --> 00:47:43,920
Hit me.

1437
00:47:43,920 --> 00:47:44,920
Go for it.

1438
00:47:44,920 --> 00:47:46,920
Please hit me.

1439
00:47:46,920 --> 00:47:48,040
All right.

1440
00:47:48,040 --> 00:47:49,360
So the last time we got together.

1441
00:47:49,360 --> 00:47:50,360
No, I'm sorry.

1442
00:47:50,360 --> 00:47:51,360
Not the last time.

1443
00:47:51,360 --> 00:47:52,360
The time before the last time.

1444
00:47:52,360 --> 00:47:53,360
Two times ago.

1445
00:47:53,360 --> 00:47:54,360
Was it two episodes ago?

1446
00:47:54,360 --> 00:47:55,360
Yeah.

1447
00:47:55,360 --> 00:47:56,360
Okay.

1448
00:47:56,360 --> 00:47:58,520
So not our most recent episode, but the episode before that.

1449
00:47:58,520 --> 00:48:00,360
The episode before the episode before this.

1450
00:48:00,360 --> 00:48:01,360
Okay.

1451
00:48:01,360 --> 00:48:02,360
The episode about a month ago.

1452
00:48:02,360 --> 00:48:03,360
That's what I just said.

1453
00:48:03,360 --> 00:48:04,360
Who's on first?

1454
00:48:04,360 --> 00:48:05,360
Two episodes ago.

1455
00:48:05,360 --> 00:48:06,360
Exactly.

1456
00:48:06,360 --> 00:48:13,280
So in that episode, we introduced a couple of stories that were found on the interwebs

1457
00:48:13,280 --> 00:48:16,960
and it was a lot of fun because I mean, yes, we've had some interesting things happen to

1458
00:48:16,960 --> 00:48:19,920
us in our careers, but it's always kind of nice to know that other people are in the

1459
00:48:19,920 --> 00:48:21,920
same boat of dealing with the ridiculousness.

1460
00:48:21,920 --> 00:48:22,920
Yeah.

1461
00:48:22,920 --> 00:48:24,840
Ms. B, I know you said you found a good one.

1462
00:48:24,840 --> 00:48:25,920
It's in the news.

1463
00:48:25,920 --> 00:48:26,920
It's actually current.

1464
00:48:26,920 --> 00:48:31,120
It's from this year and was published like last month.

1465
00:48:31,120 --> 00:48:35,240
So it's not necessarily like a crazy floor demand story, but I still thought it was interesting

1466
00:48:35,240 --> 00:48:36,760
and happened in a hotel.

1467
00:48:36,760 --> 00:48:47,840
So the title is crazy embezzlement case, Las Vegas hotel manager refunds $770,000.

1468
00:48:47,840 --> 00:48:53,240
That's seven seven zero comma to his debit card.

1469
00:48:53,240 --> 00:48:54,800
Wait, to his debit card.

1470
00:48:54,800 --> 00:48:56,600
Yeah, to his own debit card.

1471
00:48:56,600 --> 00:48:57,600
Okay.

1472
00:48:57,600 --> 00:48:58,920
So I was trying to read more.

1473
00:48:58,920 --> 00:49:00,100
I'm like hat what?

1474
00:49:00,100 --> 00:49:07,360
So basically he would authorize refunds to existing guests for real stays, but instead

1475
00:49:07,360 --> 00:49:12,080
of the guest method of payment, he entered his own debit card and the funds and that's

1476
00:49:12,080 --> 00:49:14,740
how much in total flew directly into his personal account.

1477
00:49:14,740 --> 00:49:16,560
So this wasn't just all in one.

1478
00:49:16,560 --> 00:49:19,600
He would do this on like multiple accounts, I guess.

1479
00:49:19,600 --> 00:49:22,760
So it said, uh, a daily occurrence for him.

1480
00:49:22,760 --> 00:49:23,760
Yeah.

1481
00:49:23,760 --> 00:49:26,960
So it said it's, but how did accounting not catch that?

1482
00:49:26,960 --> 00:49:27,960
I have no idea.

1483
00:49:27,960 --> 00:49:29,280
That sounds like they have a bad accounting department.

1484
00:49:29,280 --> 00:49:30,280
Cause I mean your payment.

1485
00:49:30,280 --> 00:49:32,920
It sounds like it's like super easily like trackable.

1486
00:49:32,920 --> 00:49:35,240
Like why are we getting these refunds?

1487
00:49:35,240 --> 00:49:37,360
The method of payment is different.

1488
00:49:37,360 --> 00:49:38,360
They should have caught it.

1489
00:49:38,360 --> 00:49:40,800
It's money laundering 101.

1490
00:49:40,800 --> 00:49:47,840
According to the Metro arrest report, uh, Johnson issued 209 fraudulent refunds back

1491
00:49:47,840 --> 00:49:52,320
to a single chase debit card with the money going into a checking account.

1492
00:49:52,320 --> 00:49:57,640
So it happened basically 209 different times at a total of 773,000.

1493
00:49:57,640 --> 00:50:00,080
He stole over that amount.

1494
00:50:00,080 --> 00:50:02,160
So we just did that quick math.

1495
00:50:02,160 --> 00:50:07,000
That's about $3,600 per transaction.

1496
00:50:07,000 --> 00:50:08,000
How did they not catch that?

1497
00:50:08,000 --> 00:50:12,300
I don't know, but how they caught on was coworkers.

1498
00:50:12,300 --> 00:50:17,200
So they would like go out that Johnson was spending large amounts of money at luxury

1499
00:50:17,200 --> 00:50:19,320
stores such as Louis Vuitton in Versace.

1500
00:50:19,320 --> 00:50:23,880
They're expensive dinners, spa visits, private jet flights and more.

1501
00:50:23,880 --> 00:50:28,100
So his coworkers asked like, how are you getting this like kind of money?

1502
00:50:28,100 --> 00:50:32,640
And he said that Johnson said he'd been working as a private chef for rich clients said the

1503
00:50:32,640 --> 00:50:34,420
coworker said in a police interview.

1504
00:50:34,420 --> 00:50:37,280
So his coworkers basically like, how are you going to get all this money to do all this

1505
00:50:37,280 --> 00:50:38,280
stuff?

1506
00:50:38,280 --> 00:50:42,520
Oh, I'm working as a private chef and this literally a hotel manager.

1507
00:50:42,520 --> 00:50:44,760
It was trying to see what his exact title was.

1508
00:50:44,760 --> 00:50:46,400
Oh, I love this.

1509
00:50:46,400 --> 00:50:50,840
There are a few red flags, just a few, few red flags about this case, but in order to

1510
00:50:50,840 --> 00:50:53,720
understand it as a whole, we have to take a look at a few bullet points as an awesome

1511
00:50:53,720 --> 00:50:54,720
operations manager.

1512
00:50:54,720 --> 00:50:59,280
And according to Rolly Haddie, the authority to issue refunds for reservations, customer

1513
00:50:59,280 --> 00:51:04,120
satisfaction, the amount of refunds he processed is 209 total of 773,000.

1514
00:51:04,120 --> 00:51:09,000
So about 3,700 per refund refunds were placed to his personal checking account, always using

1515
00:51:09,000 --> 00:51:10,000
the same debit card.

1516
00:51:10,000 --> 00:51:13,520
Defendants suddenly lived a very flashy lifestyle that drew attention.

1517
00:51:13,520 --> 00:51:15,600
All of these refunds didn't draw your attention.

1518
00:51:15,600 --> 00:51:17,880
It sounds like a really bad accounting department.

1519
00:51:17,880 --> 00:51:22,680
Well, it also sounds like a really dumb criminal because you want to get caught, refund it

1520
00:51:22,680 --> 00:51:25,200
to your own debit card.

1521
00:51:25,200 --> 00:51:26,200
It's under your name.

1522
00:51:26,200 --> 00:51:30,600
If you wanted to be smart about it, you get a card based out of they have no banking laws

1523
00:51:30,600 --> 00:51:33,800
with and they wouldn't be able to find out what your name was.

1524
00:51:33,800 --> 00:51:35,480
Okay, listen, is this you?

1525
00:51:35,480 --> 00:51:36,480
Don't do that.

1526
00:51:36,480 --> 00:51:39,040
Now this guy's friend is to the police.

1527
00:51:39,040 --> 00:51:45,000
Was this you and you did time and now you're back in a different name?

1528
00:51:45,000 --> 00:51:46,800
If I did that, I would have a better couch.

1529
00:51:46,800 --> 00:51:49,680
I don't, your couch is fine.

1530
00:51:49,680 --> 00:51:50,680
My couch is terrible.

1531
00:51:50,680 --> 00:51:51,680
Oh my God.

1532
00:51:51,680 --> 00:51:52,680
We'll get you a new couch.

1533
00:51:52,680 --> 00:51:53,680
Any who's he?

1534
00:51:53,680 --> 00:51:58,960
So I just thought that was a super interesting story because that's like in our industry

1535
00:51:58,960 --> 00:52:02,320
of story going on right now that it happened recently.

1536
00:52:02,320 --> 00:52:03,320
That's nuts.

1537
00:52:03,320 --> 00:52:04,320
I know, right?

1538
00:52:04,320 --> 00:52:05,320
What'd you find?

1539
00:52:05,320 --> 00:52:06,320
Okay.

1540
00:52:06,320 --> 00:52:09,060
So I have a pre question to my story.

1541
00:52:09,060 --> 00:52:11,920
Have either of you ever experienced ghosts in your hotel?

1542
00:52:11,920 --> 00:52:12,920
Yes.

1543
00:52:12,920 --> 00:52:16,720
I have worked at some of the most haunted hotels and I've never personally witnessed one.

1544
00:52:16,720 --> 00:52:19,240
Do you want to share some of your experience, Bill?

1545
00:52:19,240 --> 00:52:20,240
Sure.

1546
00:52:20,240 --> 00:52:21,920
Like we did last Halloween.

1547
00:52:21,920 --> 00:52:22,920
We did.

1548
00:52:22,920 --> 00:52:23,920
We had, yeah.

1549
00:52:23,920 --> 00:52:27,440
Um, you weren't with us, but we had a, we did a Halloween.

1550
00:52:27,440 --> 00:52:28,800
We, yes, yes, yes.

1551
00:52:28,800 --> 00:52:30,360
Uh, what was it?

1552
00:52:30,360 --> 00:52:32,240
What was the title?

1553
00:52:32,240 --> 00:52:33,520
Something in the night bump.

1554
00:52:33,520 --> 00:52:34,520
It goes bump in the night.

1555
00:52:34,520 --> 00:52:35,520
It goes bump in the night.

1556
00:52:35,520 --> 00:52:36,520
Yeah.

1557
00:52:36,520 --> 00:52:37,520
Yeah.

1558
00:52:37,520 --> 00:52:38,520
That sounds right.

1559
00:52:38,520 --> 00:52:39,520
Yeah.

1560
00:52:39,520 --> 00:52:40,520
So one of the hotels that I was at hotel was closed cause it was during COVID.

1561
00:52:40,520 --> 00:52:46,340
I was cleaning carpets and I heard a little girl giggle right beside me.

1562
00:52:46,340 --> 00:52:50,120
Like imagine like a six year old going, I do remember this.

1563
00:52:50,120 --> 00:52:51,120
I quit.

1564
00:52:51,120 --> 00:52:52,120
Yeah.

1565
00:52:52,120 --> 00:52:53,120
No, it didn't bother me at all.

1566
00:52:53,120 --> 00:52:54,120
I didn't feel threatened.

1567
00:52:54,120 --> 00:52:55,120
I didn't feel weird.

1568
00:52:55,120 --> 00:52:57,920
I kind of looked around and I was like, okay, I heard you.

1569
00:52:57,920 --> 00:52:59,880
And then I just went on cleaning carpets.

1570
00:52:59,880 --> 00:53:01,720
But wait, haven't you had one recently?

1571
00:53:01,720 --> 00:53:04,120
Um, yeah, I have.

1572
00:53:04,120 --> 00:53:06,880
And that has not made it to the pot yet.

1573
00:53:06,880 --> 00:53:07,880
Your office.

1574
00:53:07,880 --> 00:53:08,880
Oh, I haven't shared that one.

1575
00:53:08,880 --> 00:53:09,880
No.

1576
00:53:09,880 --> 00:53:10,880
Okay.

1577
00:53:10,880 --> 00:53:12,840
So I've now had three, uh, three little incidents.

1578
00:53:12,840 --> 00:53:13,840
Okay.

1579
00:53:13,840 --> 00:53:18,840
So number one, I'm sitting in my office and my closet door is spring loaded.

1580
00:53:18,840 --> 00:53:24,920
So it has to be a hundred percent closed or it will be about four inches open period.

1581
00:53:24,920 --> 00:53:28,280
And I've spent so much time trying to find like a sweet spot.

1582
00:53:28,280 --> 00:53:29,280
Doesn't exist.

1583
00:53:29,280 --> 00:53:33,880
I can just imagine Bill trying to like close the door and it reopens, close the door reopens.

1584
00:53:33,880 --> 00:53:36,440
So I'm, I'm sitting at my desk.

1585
00:53:36,440 --> 00:53:40,360
My back is to the door and I hear the doorknob jiggle just a little bit.

1586
00:53:40,360 --> 00:53:41,360
And then the door popped open.

1587
00:53:41,360 --> 00:53:43,360
So something jiggled the doorknob.

1588
00:53:43,360 --> 00:53:44,360
Yeah.

1589
00:53:44,360 --> 00:53:48,800
And like everybody there says that they hear people walking in my office and there's no

1590
00:53:48,800 --> 00:53:50,400
one when it's after hours.

1591
00:53:50,400 --> 00:53:51,400
Yeah.

1592
00:53:51,400 --> 00:53:52,400
I don't, but here's the thing.

1593
00:53:52,400 --> 00:53:54,600
Like I don't feel weirded out about it at all.

1594
00:53:54,600 --> 00:53:55,600
It's just someone hanging out.

1595
00:53:55,600 --> 00:53:57,840
It's just, it's just a thing now.

1596
00:53:57,840 --> 00:53:59,520
So you know, the door pops open.

1597
00:53:59,520 --> 00:54:05,640
So a couple of weeks ago I was upstairs and my DOS shares the same floor with me, but

1598
00:54:05,640 --> 00:54:07,480
he wasn't on property that day.

1599
00:54:07,480 --> 00:54:11,520
Now we have this unofficial little challenge where people think they can try and scare

1600
00:54:11,520 --> 00:54:14,000
me because I don't scare very easily.

1601
00:54:14,000 --> 00:54:15,760
And my office door is open.

1602
00:54:15,760 --> 00:54:20,960
This is right around the corner and I can hear that rub of fabric is like someone walking.

1603
00:54:20,960 --> 00:54:21,960
Yeah.

1604
00:54:21,960 --> 00:54:22,960
Yeah.

1605
00:54:22,960 --> 00:54:23,960
But no footsteps.

1606
00:54:23,960 --> 00:54:26,400
Like somebody's trying to move really slow and quiet, but you can hear the whoosh of

1607
00:54:26,400 --> 00:54:27,400
the fabric.

1608
00:54:27,400 --> 00:54:29,160
So I'm like, Oh, I hear you.

1609
00:54:29,160 --> 00:54:30,960
So I get up really quietly.

1610
00:54:30,960 --> 00:54:31,960
He's coming to scare me.

1611
00:54:31,960 --> 00:54:32,960
Yeah.

1612
00:54:32,960 --> 00:54:33,960
I get up really quietly.

1613
00:54:33,960 --> 00:54:34,960
I go around the corner.

1614
00:54:34,960 --> 00:54:39,120
I'm almost to the doorframe where I can see that space and I can still hear the sound

1615
00:54:39,120 --> 00:54:40,120
and I look around the corner.

1616
00:54:40,120 --> 00:54:41,120
There ain't nobody there.

1617
00:54:41,120 --> 00:54:42,120
Yeah.

1618
00:54:42,120 --> 00:54:43,120
When you looked around the corner, did the sound stop?

1619
00:54:43,120 --> 00:54:44,120
Yeah.

1620
00:54:44,120 --> 00:54:45,120
Oh.

1621
00:54:45,120 --> 00:54:47,280
I think the last one was just two weekends ago.

1622
00:54:47,280 --> 00:54:51,600
I was the first one in and I walked into the office and my closet door was open again.

1623
00:54:51,600 --> 00:54:54,400
But you're the only one with access to it.

1624
00:54:54,400 --> 00:54:55,400
Yeah.

1625
00:54:55,400 --> 00:54:58,360
There's only two keys on property for my office and I have one.

1626
00:54:58,360 --> 00:54:59,360
Yeah.

1627
00:54:59,360 --> 00:55:00,360
So yeah, I walked in.

1628
00:55:00,360 --> 00:55:02,720
Does housekeeping come in like PM shift, clean anything?

1629
00:55:02,720 --> 00:55:07,120
No, there's an emergency key if they have to get into my office, but it's not on anybody's

1630
00:55:07,120 --> 00:55:08,120
key ring.

1631
00:55:08,120 --> 00:55:09,120
In an emergency.

1632
00:55:09,120 --> 00:55:10,120
Uh huh.

1633
00:55:10,120 --> 00:55:11,120
Dang.

1634
00:55:11,120 --> 00:55:12,960
And when I leave, I make sure that the door is closed.

1635
00:55:12,960 --> 00:55:14,880
My air conditioning is off, so on and so forth.

1636
00:55:14,880 --> 00:55:15,880
I came in.

1637
00:55:15,880 --> 00:55:16,880
Including the closet door?

1638
00:55:16,880 --> 00:55:17,880
Yeah.

1639
00:55:17,880 --> 00:55:18,880
Well, no, specifically that door.

1640
00:55:18,880 --> 00:55:21,760
And I came in on Monday and my door was popped open.

1641
00:55:21,760 --> 00:55:22,760
Ajar.

1642
00:55:22,760 --> 00:55:23,760
That's wild.

1643
00:55:23,760 --> 00:55:33,040
So I have a story from a year ago today, the haunting tale of Bakersfield Padre Hotel.

1644
00:55:33,040 --> 00:55:39,200
So in this hotel, so if no one knows, Bakersfield is a city kind of like central California

1645
00:55:39,200 --> 00:55:41,500
in the middle of freaking nowhere.

1646
00:55:41,500 --> 00:55:43,320
There's not much to do in Bakersfield.

1647
00:55:43,320 --> 00:55:44,320
Cow tipping.

1648
00:55:44,320 --> 00:55:48,980
So basically the seventh floor was a scene of a fire that killed a family with small

1649
00:55:48,980 --> 00:55:54,520
children and is now a hot bed for paranormal activity according to the staff.

1650
00:55:54,520 --> 00:55:59,580
So sounds like a TV show, like caught wind of this and wanted to do like a paranormal

1651
00:55:59,580 --> 00:56:00,580
like study.

1652
00:56:00,580 --> 00:56:01,580
Okay.

1653
00:56:01,580 --> 00:56:05,800
Like from paranormal professionals and they stayed there during COVID so occupancy was

1654
00:56:05,800 --> 00:56:06,800
low.

1655
00:56:06,800 --> 00:56:09,720
So they were able to like basically have the whole floor to themselves.

1656
00:56:09,720 --> 00:56:10,720
Love that.

1657
00:56:10,720 --> 00:56:14,560
So impressions of the hotel actually does remind them of the shining if any of you are

1658
00:56:14,560 --> 00:56:15,920
familiar with the shining.

1659
00:56:15,920 --> 00:56:16,920
Yeah.

1660
00:56:16,920 --> 00:56:21,040
So the ghost of a little girl is especially active in the hotel lobby.

1661
00:56:21,040 --> 00:56:27,560
The hotel manager said in the TV show episode likes to tug on shirts and aprons.

1662
00:56:27,560 --> 00:56:31,240
So imagine just like being a guest checking into a hotel and you feel like a tug on your

1663
00:56:31,240 --> 00:56:33,440
shirt like from a little girl.

1664
00:56:33,440 --> 00:56:38,720
She also apparently left a handprint on a column in the hotel's cafe, which seems to

1665
00:56:38,720 --> 00:56:42,040
come back no matter how many times employees clean it.

1666
00:56:42,040 --> 00:56:48,560
Oh, sinks turned on and off by themselves in the downstairs restrooms and the employees

1667
00:56:48,560 --> 00:56:51,840
even know to tell guests like, oh, that's just her ghost.

1668
00:56:51,840 --> 00:56:52,840
That's here.

1669
00:56:52,840 --> 00:56:53,840
No worries.

1670
00:56:53,840 --> 00:56:54,840
That's just her ghost.

1671
00:56:54,840 --> 00:56:55,840
Yeah.

1672
00:56:55,840 --> 00:56:56,840
Gotta lean into it.

1673
00:56:56,840 --> 00:56:59,600
And then one of the cooks routinely sees a tall man in a white coat walking down the

1674
00:56:59,600 --> 00:57:04,000
hallway and thought he was the chef until one day the chef was cooking upstairs and

1675
00:57:04,000 --> 00:57:06,280
the man saw the man downstairs.

1676
00:57:06,280 --> 00:57:09,800
Housekeeping staff often feels like they are being watched when they turn to look, they

1677
00:57:09,800 --> 00:57:15,360
catch a quick glimpse of a tall man in the long coat who quickly vanishes.

1678
00:57:15,360 --> 00:57:20,200
So they say it's a beautiful hotel, but there's just some spooky things and there is a vibe

1679
00:57:20,200 --> 00:57:22,200
that is palpable that is bad.

1680
00:57:22,200 --> 00:57:26,240
I feel bad for management there because you know, no housekeeper wants to stay there or

1681
00:57:26,240 --> 00:57:27,240
clean rooms there.

1682
00:57:27,240 --> 00:57:31,120
Bitl and I have both worked in hotels and when something bad happens in a room, none

1683
00:57:31,120 --> 00:57:32,420
of the housekeepers want to go in there.

1684
00:57:32,420 --> 00:57:35,660
They think there's bad juju and they will not clean that room.

1685
00:57:35,660 --> 00:57:38,240
So I feel terrible for management at that hotel.

1686
00:57:38,240 --> 00:57:43,880
Oh, actually as I'm reading on this article, are you guys familiar with Teresa Caputo,

1687
00:57:43,880 --> 00:57:45,120
star of the Long Island medium?

1688
00:57:45,120 --> 00:57:46,120
I've heard the name.

1689
00:57:46,120 --> 00:57:47,120
Yes.

1690
00:57:47,120 --> 00:57:48,600
The TLC show from back in the day.

1691
00:57:48,600 --> 00:57:49,600
Yes.

1692
00:57:49,600 --> 00:57:53,680
So she's a medium that actually visited the hotel about 10 years ago and the children's

1693
00:57:53,680 --> 00:57:57,420
spirits told her they like staying at the hotel where they can sing and dance and play

1694
00:57:57,420 --> 00:57:58,420
in the hallways.

1695
00:57:58,420 --> 00:58:03,080
So it sounds like it's a comfortable like place for these little ghosties to stay and

1696
00:58:03,080 --> 00:58:04,080
hang out in their afterlife.

1697
00:58:04,080 --> 00:58:05,520
I think we should take a road trip.

1698
00:58:05,520 --> 00:58:06,520
Yes.

1699
00:58:06,520 --> 00:58:07,520
Let's go.

1700
00:58:07,520 --> 00:58:08,520
Let's stay in the seventh floor specifically.

1701
00:58:08,520 --> 00:58:09,520
We'll pack up the pod.

1702
00:58:09,520 --> 00:58:11,520
Oh, let's do an episode from there.

1703
00:58:11,520 --> 00:58:12,520
Yes, yes, yes.

1704
00:58:12,520 --> 00:58:17,480
But there's one even closer that is supposed to be one of the most haunted hotels like in

1705
00:58:17,480 --> 00:58:18,480
America.

1706
00:58:18,480 --> 00:58:19,760
I've been there multiple times.

1707
00:58:19,760 --> 00:58:20,760
I've never stayed overnight.

1708
00:58:20,760 --> 00:58:22,240
I'm dying to stay overnight.

1709
00:58:22,240 --> 00:58:23,480
Well, don't say it that way.

1710
00:58:23,480 --> 00:58:24,480
Oh, yes.

1711
00:58:24,480 --> 00:58:25,480
I'm dying.

1712
00:58:25,480 --> 00:58:28,040
But as soon as I say this.

1713
00:58:28,040 --> 00:58:29,440
But what's reported there?

1714
00:58:29,440 --> 00:58:30,440
You can.

1715
00:58:30,440 --> 00:58:31,440
There's documentaries on it.

1716
00:58:31,440 --> 00:58:32,440
Oh, whoa.

1717
00:58:32,440 --> 00:58:33,440
All right.

1718
00:58:33,440 --> 00:58:34,440
Like you can find it.

1719
00:58:34,440 --> 00:58:35,440
Yeah.

1720
00:58:35,440 --> 00:58:38,800
It's a war time like ship.

1721
00:58:38,800 --> 00:58:39,800
Yeah.

1722
00:58:39,800 --> 00:58:41,000
And you know how many people have died on that?

1723
00:58:41,000 --> 00:58:42,000
How many people?

1724
00:58:42,000 --> 00:58:43,000
For sure.

1725
00:58:43,000 --> 00:58:48,000
It is old as old and it's got hotel rooms and it was operated by my former hospitality

1726
00:58:48,000 --> 00:58:49,000
company.

1727
00:58:49,000 --> 00:58:50,000
But it is old.

1728
00:58:50,000 --> 00:58:51,000
It is haunted.

1729
00:58:51,000 --> 00:58:52,000
It is creepy.

1730
00:58:52,000 --> 00:58:54,880
So I knew people who worked there and I would ask and they're like, oh, there's creepy sightings

1731
00:58:54,880 --> 00:58:55,880
all the time.

1732
00:58:55,880 --> 00:58:56,880
There's people that walk the hallways.

1733
00:58:56,880 --> 00:58:58,280
You hear crying in the middle of the night.

1734
00:58:58,280 --> 00:59:01,120
They have a hard time keeping staff because they're so freaked out.

1735
00:59:01,120 --> 00:59:02,120
Wow.

1736
00:59:02,120 --> 00:59:03,120
Yeah, they're always hiring.

1737
00:59:03,120 --> 00:59:04,120
Always.

1738
00:59:04,120 --> 00:59:05,600
And that's in our backyard.

1739
00:59:05,600 --> 00:59:06,600
Yeah.

1740
00:59:06,600 --> 00:59:08,520
We can say in a haunted creepy.

1741
00:59:08,520 --> 00:59:13,520
I personally have experienced that, but like I attribute it to family members who have

1742
00:59:13,520 --> 00:59:14,520
died.

1743
00:59:14,520 --> 00:59:17,280
I have never witnessed or been around a ghost.

1744
00:59:17,280 --> 00:59:18,280
Oh, no.

1745
00:59:18,280 --> 00:59:22,520
Like everything, everything that article kind of said early on of like sinks turning on

1746
00:59:22,520 --> 00:59:25,080
and off, lights flickering.

1747
00:59:25,080 --> 00:59:29,200
Craziest thing I experienced was the microwave turning on.

1748
00:59:29,200 --> 00:59:31,160
It would just turn on random increments.

1749
00:59:31,160 --> 00:59:32,440
It would just turn on.

1750
00:59:32,440 --> 00:59:35,440
Switch would turn off, but like the switch would be on.

1751
00:59:35,440 --> 00:59:37,680
And then all you had to do was like turn it off, turn it back on.

1752
00:59:37,680 --> 00:59:38,680
The lights would go back on.

1753
00:59:38,680 --> 00:59:39,680
Yeah.

1754
00:59:39,680 --> 00:59:41,520
There's got to be logical reason for that.

1755
00:59:41,520 --> 00:59:45,880
Well, my dad built our house and it couldn't explain it.

1756
00:59:45,880 --> 00:59:47,160
It was like, no, everything is fine.

1757
00:59:47,160 --> 00:59:48,160
He checked.

1758
00:59:48,160 --> 00:59:49,480
He checked for a really, really long time.

1759
00:59:49,480 --> 00:59:50,480
Yeah.

1760
00:59:50,480 --> 00:59:51,480
That was your house?

1761
00:59:51,480 --> 00:59:52,480
Yeah.

1762
00:59:52,480 --> 00:59:53,480
Oh yeah.

1763
00:59:53,480 --> 00:59:56,960
Like I said, I've experienced it from family members, but my family doesn't take it as

1764
00:59:56,960 --> 00:59:58,340
something scary.

1765
00:59:58,340 --> 01:00:04,200
They take it as like a term of endearment and specifically this is my mom's mother that

1766
01:00:04,200 --> 01:00:06,120
like we think is haunting you.

1767
01:00:06,120 --> 01:00:07,120
No, it's not haunting.

1768
01:00:07,120 --> 01:00:08,120
Yeah, I know.

1769
01:00:08,120 --> 01:00:12,040
But, but we will literally spooky things happen.

1770
01:00:12,040 --> 01:00:16,060
They don't happen very frequently anymore because she's been gone like 15 years.

1771
01:00:16,060 --> 01:00:18,440
We literally would be like, Hey grandma, we hear you.

1772
01:00:18,440 --> 01:00:19,920
Hi, how you doing?

1773
01:00:19,920 --> 01:00:20,920
Thanks for being here.

1774
01:00:20,920 --> 01:00:22,640
And like go about our day.

1775
01:00:22,640 --> 01:00:26,520
So it's kind of a positive ghosty experience, but it's freaking creepy.

1776
01:00:26,520 --> 01:00:28,920
I'm looking at what's the most haunted hotel.

1777
01:00:28,920 --> 01:00:29,920
I want to look up this show.

1778
01:00:29,920 --> 01:00:30,920
Okay.

1779
01:00:30,920 --> 01:00:31,920
Anyway.

1780
01:00:31,920 --> 01:00:32,920
Oh my God.

1781
01:00:32,920 --> 01:00:33,920
It's one of the hotels.

1782
01:00:33,920 --> 01:00:34,920
That's like right in my backyard.

1783
01:00:34,920 --> 01:00:35,920
Okay.

1784
01:00:35,920 --> 01:00:36,920
Any whosey.

1785
01:00:36,920 --> 01:00:37,920
Sorry.

1786
01:00:37,920 --> 01:00:38,920
Go on.

1787
01:00:38,920 --> 01:00:39,920
Well, we could pull stories all night, but how about we ended here?

1788
01:00:39,920 --> 01:00:40,920
Yeah, that sounds good.

1789
01:00:40,920 --> 01:00:43,260
Hey, thanks for listening to another episode guys.

1790
01:00:43,260 --> 01:00:47,480
We are so happy you're here as we tangent it all over the map on this one.

1791
01:00:47,480 --> 01:00:48,480
It's a fun one.

1792
01:00:48,480 --> 01:00:49,480
Sure.

1793
01:00:49,480 --> 01:00:54,320
To check out our website, www.tftsi.com shoot us an email.

1794
01:00:54,320 --> 01:00:57,480
We have a shiny new email.

1795
01:00:57,480 --> 01:01:01,880
og3tftsi.com and we'll see you again in two weeks or you're here from us again in two

1796
01:01:01,880 --> 01:01:02,960
weeks.

1797
01:01:02,960 --> 01:01:03,960
Something like that.

1798
01:01:03,960 --> 01:01:04,960
Both works.

1799
01:01:04,960 --> 01:01:05,960
All of it.

1800
01:01:05,960 --> 01:01:06,960
Ms. B, thanks for being here.

1801
01:01:06,960 --> 01:01:07,960
Thank you for having me.

1802
01:01:07,960 --> 01:01:08,960
Bill.

1803
01:01:08,960 --> 01:01:09,960
Thanks as always.

1804
01:01:09,960 --> 01:01:10,960
You're welcome.

1805
01:01:10,960 --> 01:01:11,960
Have a good night guys.

1806
01:01:11,960 --> 01:01:12,960
Deuces.

1807
01:01:12,960 --> 01:01:24,600
Avenue podcast.net