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Hey guys, welcome back to another episode of Tales from the Service Industry.

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I'm one of your favorite co-hosts, Ms. B, and with me I've got...

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Oh hi, I'm Liz.

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I'm the resident deviant.

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And...

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And I'm Bill, I'm your host.

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And we are so glad to have you guys back.

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Thanks for tuning in.

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And sorry, it's been a little minute.

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I think it's been longer than a minute.

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It's been like eight weeks.

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Oh my God.

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Dang.

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Sorry, guys.

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It's brand audit time.

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It's budget season.

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It is just that time of year where we get slammed.

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It's the hotel's version of the ninth gate of hell.

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Yeah, yeah, yeah, yeah.

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100%.

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So we're all just trying to survive.

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So thank you for tuning back in and coming in to hear our fun stories.

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And I'm sure you missed our amazing voices.

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So we've got some stories tonight for you and we are excited to be back.

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Very much so.

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Bless you.

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I've got that.

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Careful, there's a lung on the floor.

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No.

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Oh, I was also sick for a hot minute.

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Oh, that's right.

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Oh, yeah, you were.

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I didn't have a voice for almost like two weeks.

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Yeah, yeah, yeah.

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And I was like, I'll still come on.

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Well, no.

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And I think I said, no, I'm not getting sick.

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It's good that you guys said that because I was feeling terrible, but I sounded bad.

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But the next day I was deaf.

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So you guys would have gotten so sick.

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And I'm glad she threw down the veto card.

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OK, so Miss B, you said brand audit.

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Did you guys get audited?

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How did it go?

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Yes, we got audited.

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I would like to say we crushed it.

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We did really well.

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There's always areas of opportunity, you know, with any audit.

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You learn some areas you could do a little bit better.

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But overall, I'm very proud.

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If that was the case, you would be a millionaire working at like a 5000 star property on a

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private island.

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So yes, room for improvement.

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Yeah, because I mean, we all employ humans and a lot of the score is based on humans.

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And so someone could be having an off day.

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Someone could just something that slipped their mind and they missed one thing.

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So you're never going to be perfect.

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But if you come away with it with a pretty decent score, you should be proud and celebrate.

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So yeah, my team missed a few things here and there, but overall did well.

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So we celebrated as you should.

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And apparently audit is in the air because I got audited too.

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No way.

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Yeah, way.

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How do you do?

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Drum roll again.

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That's a solid score.

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Yo, nice job.

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I'm happy with it.

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We were about four points back from like ticking into the next tier.

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Amazing.

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So I was very happy with the way the team performed.

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That's awesome.

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Kind of similar to your experience.

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We had a few things where humans missed a specific comment, a specific recognition, that

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sort of thing.

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But for the most part, the team did great.

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That's amazing.

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I'm really happy with the team's performance.

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And if you remember how your property was doing like what, 10 months ago?

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Yeah.

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I think you excelled.

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Yeah.

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Like there was a conversation about the flag being in jeopardy.

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Yeah.

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So we've gone from that.

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We've gotten out of the bad kids section, the naughty list.

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We're like all eyes are on you at all times.

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Yes.

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And we're now in a place where I'm not going to say we're comfortable, but the heat is

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off.

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That's good.

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We're in that transitional period where the heat is off, but now we just kind of do our

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jobs.

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You need to maintain.

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But exactly.

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No, no.

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There's plenty of areas that we can push.

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We actually had a meeting today with all the department leaders to go over the audit and

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see where we could have pulled more points.

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Just correcting the human pieces and a couple of brand requirements, we would have been

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in that next tier.

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No way.

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That's amazing.

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So I'm happy.

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See, but when you were saying maintaining, I agree because at least when you get to

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a certain score, there's always areas you can improve, but you also don't want to slip.

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So in that maintaining aspect, continuing to do practice audits and ensure we're still

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hitting those points that people don't just get relaxed and be like, oh, we already passed.

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So now we're good.

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We don't have to do that anymore.

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No, no, no.

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They were just here a week ago.

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They won't be here for another year.

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Making sure you're still hitting all those points.

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So I was paid a really nice compliment today.

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That's kind of on those grounds.

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So rare.

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I know.

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Well, it was an internal compliment.

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It came from one of my managers.

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You kind of alluded to where that hotel was about a year ago versus where it is now.

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About a year ago, when I first got there, I was in a task force mode where I was more

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of a caretaker than anything.

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Decided that I liked the property and I wanted to stay.

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So I did.

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Well, shortly after it was official, I started making some changes and I had team members

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come to me and say, hey, you're pushing too hard, too fast.

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You need to slow down.

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So I slowed down.

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We still made the progress.

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We still push forward.

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We made great strides, but where we are right now, we should have been in six months, not

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10 or 12 months down the road.

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So I had to have a conversation with the team today that effective this month, we're no

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longer taking it easy.

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You're pushing.

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We're pushing.

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Yeah.

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So it was kind of funny because the one team leader that made the comment that was so adamant

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that I was pushing too hard has had the least improvement in the last year.

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His department has had the least improvement.

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I'm talking like he's up like four points over last year.

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That's it.

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And I've got departments that are up 17, 18 points over last year.

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So I had to give them the analogy of, hey, so you've been going to the gym for the last

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year.

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You're working out.

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And at the end of that year, you looked at the scale and you lost four pounds.

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Are we doing the right thing?

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Are we pushing hard enough?

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Because other team members are losing 17 pounds.

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Yeah.

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Gain 17 points.

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No.

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Okay, great.

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So you're going to be on your way for the last 350 odd days.

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So now we're going to try my way.

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We can have from now after the official one year point of me being there, we're changing

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how we're doing things.

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And now it's going to be my turn.

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I like it.

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I gave you the opportunity to show me that you could do it without me pushing.

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You failed.

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Now I'm going to show you how we push.

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Yeah.

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Does that mean you're not going to be painting your own doors anymore?

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I would not go that far.

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I don't even know what department you're referring to.

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I had a I like your optimism, but no, you're still going to be out there painting your

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own doors.

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Most likely.

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I think Bill likes those projects though.

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Like deep down, I think you like slightly enjoy it.

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A hundred percent because it's so like you out of the office kind of in the operation,

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but like not so in the operation, you just sit in there painting, but I'm sure you overseen

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over here things.

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It's not even that sophisticated.

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It's really just a matter of me stretching my legs in the afternoon, finding myself in

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like a Zen zone where I can just kind of disconnect my brain for 20, 30 minutes, whatever it is,

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do a little task that's not my normal.

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And then I kind of have a fresh perspective for the last few hours of my day.

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I love that.

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I wish I could do it.

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It's like taking a 10, but that's a manager's way of taking a 10 where you don't actually

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get a break.

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Right.

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Yeah.

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I'm not doing my job, but I'm still working.

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Yes.

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I like that.

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And you're using like your hands and a different area of your brain.

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Yeah.

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The thing that's really good about it is more often than not, it's housekeeping that is seeing

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me doing these side tasks and all of them know it's not my job.

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I love that though.

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They gain a whole different level of respect for you.

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Yeah, they do.

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Well, and you kind of become like a more real person.

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You're not like this figurehead.

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You're one of the team.

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I think that that's exactly it.

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So when I ask the team to do something and I say, Hey, can you do me a favor?

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That's my very subtle way of saying, I need you to do this.

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Yeah.

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Like you're doing this.

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Yeah.

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Of course.

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Because they know that I'm there to help them.

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That's so awesome.

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One, if they needed a favor one day, they might feel more comfortable going to you and

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asking for help.

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And some of them do.

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I mean, I have had a houseman ask me to help him get laundry done because there was no

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laundry attendant at the time.

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They needed production.

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They knew I know how to run a laundry.

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I said, of course.

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So I went down to laundry and I ran the laundry for an hour.

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I honestly, God, I have a second lung.

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I think there was a toenail in there.

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It's still tickling a little, but it's mostly better.

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But over the summer I had the same thing.

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We were like out of pool towels and it was like, my boss kind of had the same thing.

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Well, if you need towels, go figure it out.

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I was like, all right, well, guess I'm going to the trenches of the basement and figuring

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out how to run like commercial laundry.

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I love it down there.

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I do too.

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It's so therapeutic.

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It's too hot.

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No, no, no, no.

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When you're taking like boiling hot pool towels out of the washer and putting them in the

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dryer, your hands are so soft after.

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I loved it.

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I do too.

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But okay, so looping back, one thing that chaps my butt is when you have a leader that

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makes a comment like, we'll just figure it out.

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That always irritated me so much.

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All that tells me is that that leader doesn't know what to do or doesn't want to deal with

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you.

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This specific leader, because I did this pretty much every weekend.

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Like I would just go touch base with the laundry department, say, good morning.

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How are we?

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I would check our towel inventory.

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Get them some fraps.

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I love that.

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I would ask them like if they needed anything, when I bring down the towels, do you have

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a washer open?

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If you just say, Hey, here you go.

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Bye.

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It could be two hours before they even like think to remember your towels are there.

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But if they're like, Oh, I have this one open like, or they're like, no, no, no, I'll put

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it in right now.

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Like you're good.

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It's again, it's equal like respect of one another.

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That's absolutely.

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And bribery go a long way.

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Oh, okay.

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No.

260
00:09:36,640 --> 00:09:38,880
So my way, I think they think I'm pretty.

261
00:09:38,880 --> 00:09:40,040
So like I talked to them.

262
00:09:40,040 --> 00:09:42,880
See you got that going for you.

263
00:09:42,880 --> 00:09:43,960
I don't know what it is.

264
00:09:43,960 --> 00:09:47,360
I don't know if this is other hotels or if it's just mine.

265
00:09:47,360 --> 00:09:51,880
My housekeeping team, it doesn't matter, male or female are obsessed with Frappuccinos.

266
00:09:51,880 --> 00:09:52,880
They just want Frappuccinos.

267
00:09:52,880 --> 00:09:54,880
Frappuccinos are the way to their heart.

268
00:09:54,880 --> 00:09:58,840
Like if you could ever ask them, we actually have a Starbucks on property.

269
00:09:58,840 --> 00:10:03,240
So if you ever ask them what they want, it's fraps and like there'll be certain days we

270
00:10:03,240 --> 00:10:08,320
do like housekeeping discounts in the Starbucks and all they order is just a mile of fraps

271
00:10:08,320 --> 00:10:11,720
and the bar team hates it because the blenders are just in overdrive.

272
00:10:11,720 --> 00:10:14,280
I was going to say, Barisa's fricking hate Frappuccinos.

273
00:10:14,280 --> 00:10:15,280
Yep.

274
00:10:15,280 --> 00:10:16,280
Ooh, Frapp Friday.

275
00:10:16,280 --> 00:10:17,280
Yeah.

276
00:10:17,280 --> 00:10:18,280
Yeah.

277
00:10:18,280 --> 00:10:19,280
So they hate that.

278
00:10:19,280 --> 00:10:22,000
But if I make people a little happy, I'll go down with a few fraps and I'm everybody's

279
00:10:22,000 --> 00:10:23,000
best friend.

280
00:10:23,000 --> 00:10:24,000
Okay.

281
00:10:24,000 --> 00:10:25,000
Good to know.

282
00:10:25,000 --> 00:10:26,000
See, you make the joke about you're pretty.

283
00:10:26,000 --> 00:10:27,000
That's why they work for you.

284
00:10:27,000 --> 00:10:28,640
That's why I have to work hard.

285
00:10:28,640 --> 00:10:30,720
I'm still in there doing the laundry.

286
00:10:30,720 --> 00:10:32,600
I will do it.

287
00:10:32,600 --> 00:10:33,600
Liz, I'm just teasing.

288
00:10:33,600 --> 00:10:35,840
But a call back to my leader.

289
00:10:35,840 --> 00:10:39,280
A few, few weekends, like, you know, I'm doing this.

290
00:10:39,280 --> 00:10:40,280
It's a routine.

291
00:10:40,280 --> 00:10:42,560
She like can't find me.

292
00:10:42,560 --> 00:10:44,320
You told me to handle it.

293
00:10:44,320 --> 00:10:48,760
Like busy pool day, like in the summer, like we're cranking.

294
00:10:48,760 --> 00:10:49,760
She can't find me.

295
00:10:49,760 --> 00:10:52,440
So she like radios for me and I have to respond.

296
00:10:52,440 --> 00:10:54,800
Be like, Hey, I'm in laundry right now.

297
00:10:54,800 --> 00:10:59,080
Like I'm, I'm on a towel run, but I'm literally doing laundry.

298
00:10:59,080 --> 00:11:00,080
Did you say that?

299
00:11:00,080 --> 00:11:01,080
Yeah.

300
00:11:01,080 --> 00:11:02,800
I was like, Hey, I'm on a towel run, but it's going to be a minute.

301
00:11:02,800 --> 00:11:04,560
Like I'm switching washer to dryer.

302
00:11:04,560 --> 00:11:06,200
Like, don't expect me back in 30 seconds.

303
00:11:06,200 --> 00:11:07,280
I'm going to be a solid.

304
00:11:07,280 --> 00:11:09,960
If you tell me to handle it and take care of it, I'm going to do that.

305
00:11:09,960 --> 00:11:11,640
But you don't get to then have it your way.

306
00:11:11,640 --> 00:11:14,200
So then my boss comes and finds me.

307
00:11:14,200 --> 00:11:16,440
She's like, you really are in here doing laundry.

308
00:11:16,440 --> 00:11:19,680
I was like, bitch, like, yes, I am.

309
00:11:19,680 --> 00:11:20,680
Get over here.

310
00:11:20,680 --> 00:11:21,680
Help fold the towel.

311
00:11:21,680 --> 00:11:22,680
She did.

312
00:11:22,680 --> 00:11:23,680
Shut up.

313
00:11:23,680 --> 00:11:24,680
Yeah.

314
00:11:24,680 --> 00:11:28,000
She's like, as she should, but she also like speak Spanish and I do not.

315
00:11:28,000 --> 00:11:29,000
So it was like, yeah.

316
00:11:29,000 --> 00:11:33,240
So it was kind of nice to integrate the group because my Spanish is subpar.

317
00:11:33,240 --> 00:11:35,280
So you just say, yo, way poquito.

318
00:11:35,280 --> 00:11:37,320
Compañeras, yo necesito mas toallas.

319
00:11:37,320 --> 00:11:38,320
I have no idea.

320
00:11:38,320 --> 00:11:39,320
Muy rápido.

321
00:11:39,320 --> 00:11:40,320
Let's go.

322
00:11:40,320 --> 00:11:41,320
You need more towels.

323
00:11:41,320 --> 00:11:42,320
Faster.

324
00:11:42,320 --> 00:11:43,320
I need, I need towels.

325
00:11:43,320 --> 00:11:44,320
Let's go faster.

326
00:11:44,320 --> 00:11:50,080
I basically like conversationally, I'm like, how long, what time, how many?

327
00:11:50,080 --> 00:11:52,120
Todos mas cerveza por favor.

328
00:11:52,120 --> 00:11:53,120
Oh yeah, for sure.

329
00:11:53,120 --> 00:11:55,920
I know that one.

330
00:11:55,920 --> 00:11:59,880
I'm just going to record Bill's voice and play that in the laundry.

331
00:11:59,880 --> 00:12:01,720
Don't do that.

332
00:12:01,720 --> 00:12:03,760
My Spanish is grammatically horrible.

333
00:12:03,760 --> 00:12:06,600
It just gets points across.

334
00:12:06,600 --> 00:12:11,680
But honestly, when they are cranking on a big checkout day, you know how many bed sheets

335
00:12:11,680 --> 00:12:13,680
and towels there are.

336
00:12:13,680 --> 00:12:15,320
It's insane.

337
00:12:15,320 --> 00:12:17,800
And you guys are both pretty familiar with the property.

338
00:12:17,800 --> 00:12:22,800
We only have five washers, five washers and like three dryers.

339
00:12:22,800 --> 00:12:23,800
I have three.

340
00:12:23,800 --> 00:12:24,800
You have three?

341
00:12:24,800 --> 00:12:27,000
We have, I think three washers, three dryers.

342
00:12:27,000 --> 00:12:29,320
And we're like triple the amount of rooms as you.

343
00:12:29,320 --> 00:12:30,840
I'm not complaining though.

344
00:12:30,840 --> 00:12:31,840
That may.

345
00:12:31,840 --> 00:12:35,200
Plus all my pool towels on a summer day, I need to be doing like.

346
00:12:35,200 --> 00:12:36,800
Your pool is definitely more cranking than ours.

347
00:12:36,800 --> 00:12:38,360
Eight loads of laundry.

348
00:12:38,360 --> 00:12:39,360
And you've got two pools.

349
00:12:39,360 --> 00:12:40,360
Yeah, three technically.

350
00:12:40,360 --> 00:12:41,360
Right.

351
00:12:41,360 --> 00:12:44,720
But to say you only have X number of washers and X number of dryers, I mean, if you know

352
00:12:44,720 --> 00:12:46,840
laundry operations, that may not be a bad thing.

353
00:12:46,840 --> 00:12:51,280
Oh, it's not a very good calculation though, but like how many rooms, how many linens are

354
00:12:51,280 --> 00:12:52,280
in each room.

355
00:12:52,280 --> 00:12:53,880
There absolutely is.

356
00:12:53,880 --> 00:12:55,720
But what are the poundage of the washers?

357
00:12:55,720 --> 00:12:56,720
I don't freaking know.

358
00:12:56,720 --> 00:12:58,160
I've been once told a hundred.

359
00:12:58,160 --> 00:12:59,160
Okay.

360
00:12:59,160 --> 00:13:01,880
So a hundred pound washer is a large piece of equipment.

361
00:13:01,880 --> 00:13:03,680
That's a good size washer for your property.

362
00:13:03,680 --> 00:13:06,480
Like a laundry bin, like a standard hotel laundry bin.

363
00:13:06,480 --> 00:13:10,000
I can fit one whole thing of towels in a washer.

364
00:13:10,000 --> 00:13:11,000
Yeah.

365
00:13:11,000 --> 00:13:12,000
Okay.

366
00:13:12,000 --> 00:13:13,000
So my staff can't, but I can.

367
00:13:13,000 --> 00:13:14,480
Are you filling it all the way?

368
00:13:14,480 --> 00:13:15,480
Oh yeah.

369
00:13:15,480 --> 00:13:16,480
You're not supposed to do that.

370
00:13:16,480 --> 00:13:17,480
It depends on what you're washing.

371
00:13:17,480 --> 00:13:19,280
My Eagle Lab guy said, don't do that.

372
00:13:19,280 --> 00:13:23,560
Everyone at housekeeping says, fork and stuff it until you can't stuff anymore.

373
00:13:23,560 --> 00:13:24,560
Oh, that's amazing.

374
00:13:24,560 --> 00:13:25,560
Yeah.

375
00:13:25,560 --> 00:13:28,960
But like your number of dryers, I'm presuming you have a flat iron where you run the sheets

376
00:13:28,960 --> 00:13:30,960
and duvet covers and all that.

377
00:13:30,960 --> 00:13:31,960
Oh, I don't touch it.

378
00:13:31,960 --> 00:13:32,960
Yes, we do.

379
00:13:32,960 --> 00:13:33,960
We do.

380
00:13:33,960 --> 00:13:34,960
I don't touch it.

381
00:13:34,960 --> 00:13:35,960
Yeah.

382
00:13:35,960 --> 00:13:37,760
And that's why you only have three dryers because you're not drying bed linens.

383
00:13:37,760 --> 00:13:39,880
They all go from the washer into the flat iron.

384
00:13:39,880 --> 00:13:40,880
I always wondered that.

385
00:13:40,880 --> 00:13:41,880
Yeah.

386
00:13:41,880 --> 00:13:42,880
It's a steamer.

387
00:13:42,880 --> 00:13:43,880
I always wondered that.

388
00:13:43,880 --> 00:13:44,880
I thought it was a press.

389
00:13:44,880 --> 00:13:45,880
That's what I thought.

390
00:13:45,880 --> 00:13:46,880
Effectively it is.

391
00:13:46,880 --> 00:13:50,840
Effectively it's a belt driven dryer that will run the sheets, the duvets, whatever

392
00:13:50,840 --> 00:13:51,840
you're processing.

393
00:13:51,840 --> 00:13:55,680
Well, you have to be there like loading it, unloading it, folding it right after where

394
00:13:55,680 --> 00:13:57,480
it's a two man job.

395
00:13:57,480 --> 00:13:58,720
Some of them it's more than that.

396
00:13:58,720 --> 00:13:59,720
Wow.

397
00:13:59,720 --> 00:14:01,880
And depending on what you're processing, it could be more than that too.

398
00:14:01,880 --> 00:14:02,880
Yeah.

399
00:14:02,880 --> 00:14:06,520
But like with your sheets, you have two people stretching out the sheets to feed it in.

400
00:14:06,520 --> 00:14:09,960
It goes in over a hot element where it steams it dry.

401
00:14:09,960 --> 00:14:10,960
Interesting.

402
00:14:10,960 --> 00:14:14,000
And then it auto folds it and kicks the folded product out the side.

403
00:14:14,000 --> 00:14:17,040
Well, we have the basic version, not the turbo version.

404
00:14:17,040 --> 00:14:18,840
It doesn't fold.

405
00:14:18,840 --> 00:14:19,840
It doesn't fold.

406
00:14:19,840 --> 00:14:21,080
So it'll steam it and then you manually fold?

407
00:14:21,080 --> 00:14:22,080
Yeah.

408
00:14:22,080 --> 00:14:23,080
Okay.

409
00:14:23,080 --> 00:14:25,600
Well, but regardless of your process, that's why you don't have more dryers.

410
00:14:25,600 --> 00:14:26,600
As many, yeah.

411
00:14:26,600 --> 00:14:30,000
Because all of your towels and whatnot will go through the dryers.

412
00:14:30,000 --> 00:14:35,240
But your tablecloths, your napkins, bed linens, pillowcases, all that goes through the flat

413
00:14:35,240 --> 00:14:36,240
iron.

414
00:14:36,240 --> 00:14:39,760
Well, we do get our like tablecloths, we get those like serviced.

415
00:14:39,760 --> 00:14:41,560
Oh, they go to a laundry service?

416
00:14:41,560 --> 00:14:42,560
Yeah.

417
00:14:42,560 --> 00:14:43,560
Okay.

418
00:14:43,560 --> 00:14:50,880
So I do have a callback to what I spoke about in regards to a stretching table from last

419
00:14:50,880 --> 00:14:51,880
episode.

420
00:14:51,880 --> 00:14:53,920
This is the piece of equipment.

421
00:14:53,920 --> 00:14:58,120
A very important piece of equipment.

422
00:14:58,120 --> 00:14:59,120
Man.

423
00:14:59,120 --> 00:15:00,120
Okay.

424
00:15:00,120 --> 00:15:01,120
So it is still in the other area.

425
00:15:01,120 --> 00:15:02,440
We have not moved it into the facility.

426
00:15:02,440 --> 00:15:03,440
Oh, that's amazing.

427
00:15:03,440 --> 00:15:05,440
But we have gotten so many complaints.

428
00:15:05,440 --> 00:15:08,320
I have to do research on buying a stretching table.

429
00:15:08,320 --> 00:15:09,320
You're kidding.

430
00:15:09,320 --> 00:15:11,120
From a fitness equipment company.

431
00:15:11,120 --> 00:15:12,120
Okay.

432
00:15:12,120 --> 00:15:13,840
So this is going to be a fitness equipment piece.

433
00:15:13,840 --> 00:15:14,840
But where are you going to put it?

434
00:15:14,840 --> 00:15:16,720
You didn't even have space.

435
00:15:16,720 --> 00:15:19,760
So we do have another fitness facility on property.

436
00:15:19,760 --> 00:15:23,600
I'm going to move one really cool bench, if anyone cares.

437
00:15:23,600 --> 00:15:24,860
It's called a fit bench.

438
00:15:24,860 --> 00:15:30,720
It is a flat bench, but the sides have five, 10, 15 pound dumbbells.

439
00:15:30,720 --> 00:15:37,120
So two sets of each, a slam ball and two kettlebells all on the sides of it.

440
00:15:37,120 --> 00:15:43,680
And then you can lift up the top and you can adjust it into an adjustable bench.

441
00:15:43,680 --> 00:15:48,720
And there are different carabiner attachments all over the bench.

442
00:15:48,720 --> 00:15:54,080
And there are cables or stretchy bands with handles on the inside of the bench.

443
00:15:54,080 --> 00:15:58,940
Once you lift it up, just the top of it opens up to an open box container.

444
00:15:58,940 --> 00:15:59,940
Really cool piece of equipment.

445
00:15:59,940 --> 00:16:02,680
So you pissed you're having to get rid of it.

446
00:16:02,680 --> 00:16:03,680
I have two of them.

447
00:16:03,680 --> 00:16:04,680
Okay.

448
00:16:04,680 --> 00:16:06,320
So does that qualify as equipment?

449
00:16:06,320 --> 00:16:08,200
Yeah, it's a fit bench.

450
00:16:08,200 --> 00:16:12,960
Look, when you explained everything in that one episode about it, you were refusing to

451
00:16:12,960 --> 00:16:14,320
call it a piece of equipment.

452
00:16:14,320 --> 00:16:15,320
It's a table.

453
00:16:15,320 --> 00:16:16,320
I believe this is what you said.

454
00:16:16,320 --> 00:16:21,520
Okay, this is a table made out of two by fours, some pillow fluff and vinyl on top.

455
00:16:21,520 --> 00:16:22,520
The not equipment.

456
00:16:22,520 --> 00:16:23,520
The not equipment.

457
00:16:23,520 --> 00:16:24,520
Yeah.

458
00:16:24,520 --> 00:16:25,520
This fit bench is great.

459
00:16:25,520 --> 00:16:26,520
The equipment.

460
00:16:26,520 --> 00:16:27,520
So that is equipment.

461
00:16:27,520 --> 00:16:28,520
Yeah.

462
00:16:28,520 --> 00:16:29,520
Okay.

463
00:16:29,520 --> 00:16:30,520
So it's the quality that makes it equipment.

464
00:16:30,520 --> 00:16:31,520
I said slam ball, kettlebell, tables.

465
00:16:31,520 --> 00:16:32,520
That's a lot of equipment.

466
00:16:32,520 --> 00:16:33,520
So you're super disgruntled about this?

467
00:16:33,520 --> 00:16:38,000
No, I am not because the other fitness facility is going to get like a really dope piece of

468
00:16:38,000 --> 00:16:39,000
equipment.

469
00:16:39,000 --> 00:16:40,800
I think I'm going to remodel that actually next year.

470
00:16:40,800 --> 00:16:41,800
Nice.

471
00:16:41,800 --> 00:16:42,800
Yeah.

472
00:16:42,800 --> 00:16:43,800
Just add it to the plate.

473
00:16:43,800 --> 00:16:47,040
I know a great upholsterer if you want to use the frame of that thing.

474
00:16:47,040 --> 00:16:51,320
No, it's going to stay where it is.

475
00:16:51,320 --> 00:16:57,960
And if we get an alternative more something that fits the vibe stretching table, I will

476
00:16:57,960 --> 00:17:02,480
be the one to throw that into the dumpster and hopefully have it sawed in half.

477
00:17:02,480 --> 00:17:03,480
What's going to say?

478
00:17:03,480 --> 00:17:05,520
Is there a beach you could take it to to have a bonfire?

479
00:17:05,520 --> 00:17:06,520
I would love that.

480
00:17:06,520 --> 00:17:09,680
I have no vehicle to transport this conking thing.

481
00:17:09,680 --> 00:17:11,400
I know, but one good dream.

482
00:17:11,400 --> 00:17:16,840
So yeah, the people that use a fitness facility are getting what they want and we are doing

483
00:17:16,840 --> 00:17:20,800
research on a stupid stretching something.

484
00:17:20,800 --> 00:17:22,120
Don't know why yet.

485
00:17:22,120 --> 00:17:23,120
Oh, so funny.

486
00:17:23,120 --> 00:17:24,120
Something more compact though.

487
00:17:24,120 --> 00:17:25,120
So funny.

488
00:17:25,120 --> 00:17:26,120
Yeah.

489
00:17:26,120 --> 00:17:27,120
All right.

490
00:17:27,120 --> 00:17:28,120
Well, you shared an update.

491
00:17:28,120 --> 00:17:29,120
I can share an update.

492
00:17:29,120 --> 00:17:30,120
Oh, let's go.

493
00:17:30,120 --> 00:17:34,600
I was talking about the guy that got upset because of the game that he was watching and

494
00:17:34,600 --> 00:17:37,160
assaulted the television.

495
00:17:37,160 --> 00:17:39,320
To replace it was a thousand dollars.

496
00:17:39,320 --> 00:17:43,480
He went all like Hulk and smash and threw the microwave to the ground.

497
00:17:43,480 --> 00:17:45,600
The remote was still intact, though.

498
00:17:45,600 --> 00:17:49,600
Well, the remote blew apart, but you were able cleanly and I was able to put everything

499
00:17:49,600 --> 00:17:50,600
back together.

500
00:17:50,600 --> 00:17:52,180
And I left the room.

501
00:17:52,180 --> 00:17:54,600
So we saved nineteen ninety nine on a new remote.

502
00:17:54,600 --> 00:17:56,600
No, I think it was like eight bucks.

503
00:17:56,600 --> 00:17:58,740
How much the replacement cost was.

504
00:17:58,740 --> 00:18:00,040
But we charge him a thousand dollars.

505
00:18:00,040 --> 00:18:02,480
We disputed with his credit card company and we won.

506
00:18:02,480 --> 00:18:03,480
No way.

507
00:18:03,480 --> 00:18:04,960
How does that work?

508
00:18:04,960 --> 00:18:05,960
We had the receipts.

509
00:18:05,960 --> 00:18:06,960
OK.

510
00:18:06,960 --> 00:18:09,480
So I mean, we call his credit card and says this is fraud.

511
00:18:09,480 --> 00:18:10,680
Yeah, basically.

512
00:18:10,680 --> 00:18:14,040
Did he say, yeah, I broke it, but it shouldn't be that much or that wasn't me?

513
00:18:14,040 --> 00:18:16,160
No, he disputed it as fraud.

514
00:18:16,160 --> 00:18:18,520
But then does the credit card company like call you?

515
00:18:18,520 --> 00:18:21,640
Part of the challenge was is that he didn't dispute the stay.

516
00:18:21,640 --> 00:18:23,360
He just disputed the damage charge.

517
00:18:23,360 --> 00:18:24,360
Oh, so amazing.

518
00:18:24,360 --> 00:18:25,360
Yeah.

519
00:18:25,360 --> 00:18:28,080
How do you say that the damage charge for your room was fraud?

520
00:18:28,080 --> 00:18:29,240
But the stay I was there.

521
00:18:29,240 --> 00:18:31,200
I just didn't do it.

522
00:18:31,200 --> 00:18:32,200
Yeah.

523
00:18:32,200 --> 00:18:35,560
It doesn't matter that they have a photograph with a parking permit with my folio number

524
00:18:35,560 --> 00:18:36,560
on it.

525
00:18:36,560 --> 00:18:37,560
That's where he messed up.

526
00:18:37,560 --> 00:18:39,600
That's where he really messed up.

527
00:18:39,600 --> 00:18:41,320
It was like that when I checked in.

528
00:18:41,320 --> 00:18:42,320
Uh huh.

529
00:18:42,320 --> 00:18:43,320
Man, that's amazing.

530
00:18:43,320 --> 00:18:44,320
You won.

531
00:18:44,320 --> 00:18:46,760
And that is so awesome.

532
00:18:46,760 --> 00:18:49,480
Take everything that has your name on it.

533
00:18:49,480 --> 00:18:50,480
That's good advice.

534
00:18:50,480 --> 00:18:51,480
Yes.

535
00:18:51,480 --> 00:18:52,480
Or, you know, just don't destroy a room.

536
00:18:52,480 --> 00:18:53,480
That's even better advice.

537
00:18:53,480 --> 00:18:54,480
Yeah, yeah, yeah.

538
00:18:54,480 --> 00:18:55,480
I know.

539
00:18:55,480 --> 00:18:58,960
Especially when you're, you know, a rewards member and I've got that information on you.

540
00:18:58,960 --> 00:19:04,480
And now every hotel within your brand that he checks into that will come up in the notes.

541
00:19:04,480 --> 00:19:06,720
Please tell me his status was suspended or something.

542
00:19:06,720 --> 00:19:08,040
Oh, I don't know yet.

543
00:19:08,040 --> 00:19:09,040
Oh, shut about that.

544
00:19:09,040 --> 00:19:10,560
But yes, Liz, to your point.

545
00:19:10,560 --> 00:19:11,560
Yes.

546
00:19:11,560 --> 00:19:13,240
That every hotel will know he did this.

547
00:19:13,240 --> 00:19:14,520
That behavior follows him.

548
00:19:14,520 --> 00:19:15,520
Yes.

549
00:19:15,520 --> 00:19:16,520
Yep.

550
00:19:16,520 --> 00:19:18,680
Man, I know we've talked about this before, but like, do you have to add notes or no?

551
00:19:18,680 --> 00:19:21,640
No, the vast majority of guests you don't add notes for.

552
00:19:21,640 --> 00:19:25,960
But can you add notes while not opening a case that shows up like on their profile?

553
00:19:25,960 --> 00:19:26,960
No.

554
00:19:26,960 --> 00:19:27,960
You have to open a case.

555
00:19:27,960 --> 00:19:31,840
Can you add notes on someone's profile without opening a case?

556
00:19:31,840 --> 00:19:35,120
No, because their profile is going to be local in your PMS.

557
00:19:35,120 --> 00:19:36,120
Which goes away.

558
00:19:36,120 --> 00:19:37,400
More or less.

559
00:19:37,400 --> 00:19:40,600
So it would only show up if they came back to stay at your property.

560
00:19:40,600 --> 00:19:41,600
Not if it's not a case.

561
00:19:41,600 --> 00:19:42,600
Not if it's not a case.

562
00:19:42,600 --> 00:19:49,120
No, because the cases get linked with reservations because it's linked to their member number.

563
00:19:49,120 --> 00:19:54,960
So every reservation they make with that member number, then those notes get linked with that.

564
00:19:54,960 --> 00:19:56,460
Interesting.

565
00:19:56,460 --> 00:19:57,460
So follow the balancing ball.

566
00:19:57,460 --> 00:19:58,460
You only see the bad stuff?

567
00:19:58,460 --> 00:19:59,460
No.

568
00:19:59,460 --> 00:20:00,460
So not just that.

569
00:20:00,460 --> 00:20:03,200
No, you see any conversation points that are like critical things.

570
00:20:03,200 --> 00:20:04,200
Okay.

571
00:20:04,200 --> 00:20:05,200
But also like cases.

572
00:20:05,200 --> 00:20:08,600
So when we say opening a case, it also means like a request.

573
00:20:08,600 --> 00:20:14,400
So if a guest constantly requests, you know, water bottles or towels or whatever they request,

574
00:20:14,400 --> 00:20:18,880
like, because we're supposed to review cases for the incoming guests and it'll show you

575
00:20:18,880 --> 00:20:20,760
their top requested items.

576
00:20:20,760 --> 00:20:23,840
So like, I know this guy requests a water bottle every time he stays.

577
00:20:23,840 --> 00:20:25,800
So I'll go put a couple of water bottles in his room.

578
00:20:25,800 --> 00:20:28,160
I know this guy always requests extra towels.

579
00:20:28,160 --> 00:20:30,120
I know this guy requests always foam pillows.

580
00:20:30,120 --> 00:20:32,400
So it'll show their top requests.

581
00:20:32,400 --> 00:20:36,840
So you know what they like and kind of can anticipate their needs.

582
00:20:36,840 --> 00:20:37,840
Anticipatory service.

583
00:20:37,840 --> 00:20:38,840
Proactive service.

584
00:20:38,840 --> 00:20:41,840
Ding, ding, ding, ding, ding.

585
00:20:41,840 --> 00:20:42,840
Exactly.

586
00:20:42,840 --> 00:20:45,920
Or just one ding.

587
00:20:45,920 --> 00:20:47,040
Just one.

588
00:20:47,040 --> 00:20:48,040
It's budget season.

589
00:20:48,040 --> 00:20:49,040
It is.

590
00:20:49,040 --> 00:20:50,040
How's that going for y'all?

591
00:20:50,040 --> 00:20:51,040
Exhausted.

592
00:20:51,040 --> 00:20:52,040
Almost done.

593
00:20:52,040 --> 00:20:53,040
Oh, congratulations.

594
00:20:53,040 --> 00:20:54,040
Amazing.

595
00:20:54,040 --> 00:20:56,520
We've got all of our top line revenue done.

596
00:20:56,520 --> 00:20:58,480
We have all of our expenses done.

597
00:20:58,480 --> 00:21:01,120
Now we are looking at our GOP.

598
00:21:01,120 --> 00:21:03,400
Sorry, our gross operating profits.

599
00:21:03,400 --> 00:21:04,400
What's your percentage?

600
00:21:04,400 --> 00:21:06,560
What percentage do you want?

601
00:21:06,560 --> 00:21:07,560
50%.

602
00:21:07,560 --> 00:21:08,560
That's amazing.

603
00:21:08,560 --> 00:21:09,560
I wish.

604
00:21:09,560 --> 00:21:11,920
This year we're not at 50%.

605
00:21:11,920 --> 00:21:13,160
How is that calculated?

606
00:21:13,160 --> 00:21:17,560
So basically think about it like if a dollar comes in at the top line, what drops out at

607
00:21:17,560 --> 00:21:19,480
the bottom after all expenses.

608
00:21:19,480 --> 00:21:20,480
So everything.

609
00:21:20,480 --> 00:21:25,720
Everything from your toilet paper to your electricity to wages to all of it.

610
00:21:25,720 --> 00:21:30,080
So whatever that amount is that drops out the bottom from that dollar is your percentage.

611
00:21:30,080 --> 00:21:32,080
So what was the acronym?

612
00:21:32,080 --> 00:21:33,080
GOP.

613
00:21:33,080 --> 00:21:35,640
Is that gross operating profit?

614
00:21:35,640 --> 00:21:37,120
How is that different than NOI?

615
00:21:37,120 --> 00:21:38,120
Net.

616
00:21:38,120 --> 00:21:39,120
Yeah.

617
00:21:39,120 --> 00:21:40,120
Oh, got it.

618
00:21:40,120 --> 00:21:41,120
Nevermind.

619
00:21:41,120 --> 00:21:42,120
It's okay.

620
00:21:42,120 --> 00:21:43,120
I don't have any commas are in there.

621
00:21:43,120 --> 00:21:44,120
I'm kidding.

622
00:21:44,120 --> 00:21:46,120
You just had to say it out loud.

623
00:21:46,120 --> 00:21:48,120
I was like, ah, yeah.

624
00:21:48,120 --> 00:21:53,000
Well, that's just kind of how it works is you put forth your budget and what you think

625
00:21:53,000 --> 00:21:55,320
your goal should be and what you want to achieve.

626
00:21:55,320 --> 00:21:58,760
And then you pitch it to your corporate who pitches it to ownership and it comes back

627
00:21:58,760 --> 00:22:03,220
to you either wildly different, slightly different, but at least on our end, it's always wildly

628
00:22:03,220 --> 00:22:04,960
different and unachievable.

629
00:22:04,960 --> 00:22:10,720
Our sales team asked the GM on their needs slash wish list, they want an entire another

630
00:22:10,720 --> 00:22:14,460
sales person and they already have a huge sales team.

631
00:22:14,460 --> 00:22:18,320
The sales team we have at this property is bigger than I've ever had at a property of

632
00:22:18,320 --> 00:22:19,320
this size.

633
00:22:19,320 --> 00:22:23,220
And I was like blown away how many they have and how many more they want.

634
00:22:23,220 --> 00:22:24,800
Why would they want more sales people?

635
00:22:24,800 --> 00:22:25,800
I don't know.

636
00:22:25,800 --> 00:22:26,800
Less commission.

637
00:22:26,800 --> 00:22:27,800
Yeah.

638
00:22:27,800 --> 00:22:30,960
Oh, that just means that somebody else is going to be taking a piece of your pie.

639
00:22:30,960 --> 00:22:32,960
What they should have asked for was a coordinator.

640
00:22:32,960 --> 00:22:33,960
Yeah.

641
00:22:33,960 --> 00:22:36,160
So you want to know what property I have my eye on?

642
00:22:36,160 --> 00:22:37,160
Yes, please.

643
00:22:37,160 --> 00:22:38,680
They're building it right now.

644
00:22:38,680 --> 00:22:40,140
It's in San Diego.

645
00:22:40,140 --> 00:22:41,640
You can't move to San Diego.

646
00:22:41,640 --> 00:22:43,440
I'm just looking at it.

647
00:22:43,440 --> 00:22:45,880
How would we, how would we pop?

648
00:22:45,880 --> 00:22:46,880
It's not that far.

649
00:22:46,880 --> 00:22:47,880
You're going to.

650
00:22:47,880 --> 00:22:48,880
What?

651
00:22:48,880 --> 00:22:49,880
It's not that far.

652
00:22:49,880 --> 00:22:50,880
I mean, I drive like 40 minutes here.

653
00:22:50,880 --> 00:22:52,880
I would just be like another 40 minutes.

654
00:22:52,880 --> 00:22:54,200
Oh, I'm cheesy.

655
00:22:54,200 --> 00:22:55,840
This is like years away guys.

656
00:22:55,840 --> 00:22:57,080
They literally just broke ground.

657
00:22:57,080 --> 00:22:58,080
Oh my God.

658
00:22:58,080 --> 00:23:01,200
So guys, have you been like watching much of the news lately?

659
00:23:01,200 --> 00:23:02,480
Unfortunately, yes.

660
00:23:02,480 --> 00:23:03,480
Okay.

661
00:23:03,480 --> 00:23:06,960
I have been trying to stay away from some of the darker news stories because I find it

662
00:23:06,960 --> 00:23:08,360
just like eats away at my soul.

663
00:23:08,360 --> 00:23:09,360
Yeah.

664
00:23:09,360 --> 00:23:12,040
So I kind of sometimes seek out funnier news pieces.

665
00:23:12,040 --> 00:23:13,040
Oh, okay.

666
00:23:13,040 --> 00:23:20,520
So recently I came across a couple of stories and after a friend of mine told me to take

667
00:23:20,520 --> 00:23:23,520
a peek and I don't know how to work that.

668
00:23:23,520 --> 00:23:24,520
All right.

669
00:23:24,520 --> 00:23:25,520
We will punch at you.

670
00:23:25,520 --> 00:23:26,520
Bill gave us homework.

671
00:23:26,520 --> 00:23:30,240
And boy did we find fun stuff.

672
00:23:30,240 --> 00:23:34,920
Bill gave us homework and we thought it'd be a cool little segment to talk about like

673
00:23:34,920 --> 00:23:41,720
crazy hotel stories that are in the news because it's not all about us.

674
00:23:41,720 --> 00:23:46,760
We don't always see crazy stuff every single day, but someone out there does and they publish

675
00:23:46,760 --> 00:23:47,760
it.

676
00:23:47,760 --> 00:23:49,480
The really, really crazy stuff.

677
00:23:49,480 --> 00:23:50,480
Yes.

678
00:23:50,480 --> 00:23:51,480
Okay.

679
00:23:51,480 --> 00:23:55,040
Before we get into the news stories, there is so much TikTok content on.

680
00:23:55,040 --> 00:23:56,040
There are.

681
00:23:56,040 --> 00:23:58,080
Especially for front desk.

682
00:23:58,080 --> 00:24:03,400
I'll figure out what her handle is and share it on the next episode, but she shares crazy

683
00:24:03,400 --> 00:24:06,440
front office stories, which is like checking crazy guests in.

684
00:24:06,440 --> 00:24:10,680
She used to work for an amusement park brand.

685
00:24:10,680 --> 00:24:14,920
And now I think she is now gone and is like doing social media full time, but her stories

686
00:24:14,920 --> 00:24:15,920
are fricking gold.

687
00:24:15,920 --> 00:24:20,120
I saw this girl on TikTok that, or, you know, I don't even know if it was, it was one of

688
00:24:20,120 --> 00:24:21,120
those things.

689
00:24:21,120 --> 00:24:22,120
Yeah.

690
00:24:22,120 --> 00:24:23,120
And she was literally recording.

691
00:24:23,120 --> 00:24:24,720
So she had her phone like down so a guest couldn't see.

692
00:24:24,720 --> 00:24:27,720
Oh, it was an actual, I'm talking about a girl that does skits.

693
00:24:27,720 --> 00:24:28,720
Oh, that's it.

694
00:24:28,720 --> 00:24:31,800
No, this was an actual recorded conversation where you couldn't see the guys.

695
00:24:31,800 --> 00:24:33,040
You could only see her.

696
00:24:33,040 --> 00:24:38,080
And so, but you hear both sides of the conversation and just the wild stuff the guests asked for

697
00:24:38,080 --> 00:24:42,640
demands and she's just like, no, that's not possible to do XYZ.

698
00:24:42,640 --> 00:24:46,920
But yeah, I do find those funny where you can tell it's a more casual hotel and they're

699
00:24:46,920 --> 00:24:51,080
like literally wearing a zip up hoodie and they're like, no, I can't.

700
00:24:51,080 --> 00:24:52,680
No, it's midnight, sir.

701
00:24:52,680 --> 00:24:53,680
There's no manager here.

702
00:24:53,680 --> 00:24:55,880
Like I'm the only person here.

703
00:24:55,880 --> 00:24:56,880
Okay.

704
00:24:56,880 --> 00:25:01,800
So, would you like to, what fun stuff have you guys found?

705
00:25:01,800 --> 00:25:04,400
Well, the one that I found was fairly recent.

706
00:25:04,400 --> 00:25:05,400
Okay.

707
00:25:05,400 --> 00:25:08,880
And by fairly, I just mean 2023 at this point.

708
00:25:08,880 --> 00:25:10,680
It was like that's this year.

709
00:25:10,680 --> 00:25:11,680
It's recent.

710
00:25:11,680 --> 00:25:19,840
It was about a guy who was found in a hotel room with an x-ray machine, medications, anesthesia,

711
00:25:19,840 --> 00:25:21,480
doing dental work on people.

712
00:25:21,480 --> 00:25:22,480
What?

713
00:25:22,480 --> 00:25:23,480
In a hotel room.

714
00:25:23,480 --> 00:25:24,480
In a hotel room.

715
00:25:24,480 --> 00:25:27,280
Can you imagine walking in being like, oh, where's room 120?

716
00:25:27,280 --> 00:25:28,920
Oh, right this way.

717
00:25:28,920 --> 00:25:30,840
And then coming out with a mouthful of gauze.

718
00:25:30,840 --> 00:25:31,840
Uh huh.

719
00:25:31,840 --> 00:25:33,320
Like doing actual dental procedures.

720
00:25:33,320 --> 00:25:38,160
Yeah, actually doing dental procedures in the guest room with a lot of different people.

721
00:25:38,160 --> 00:25:39,160
Wow.

722
00:25:39,160 --> 00:25:40,160
Yeah.

723
00:25:40,160 --> 00:25:41,160
And that's illegal.

724
00:25:41,160 --> 00:25:42,160
Right?

725
00:25:42,160 --> 00:25:45,640
Well, it's illegal on a couple of different levels because not only was he doing dentistry

726
00:25:45,640 --> 00:25:51,440
in a hotel room, which is by no way, shape or form sterile, he also failed to bring a

727
00:25:51,440 --> 00:25:53,440
medical license to the room.

728
00:25:53,440 --> 00:25:54,440
That's disgusting.

729
00:25:54,440 --> 00:25:55,440
What?

730
00:25:55,440 --> 00:25:56,440
He wasn't actually even a dentist.

731
00:25:56,440 --> 00:25:57,440
Oh my God.

732
00:25:57,440 --> 00:26:00,560
So how is he finding his patients?

733
00:26:00,560 --> 00:26:03,000
I don't know the answer to that.

734
00:26:03,000 --> 00:26:04,000
Like ad websites.

735
00:26:04,000 --> 00:26:05,000
That's what I was saying.

736
00:26:05,000 --> 00:26:06,920
Hey, want to get a crown filled?

737
00:26:06,920 --> 00:26:08,480
I got a drill.

738
00:26:08,480 --> 00:26:10,040
Cheap dental work for hire.

739
00:26:10,040 --> 00:26:12,960
If you need a crown, I'm your king.

740
00:26:12,960 --> 00:26:15,160
Oh my God.

741
00:26:15,160 --> 00:26:17,480
That was good.

742
00:26:17,480 --> 00:26:21,040
Oh, but like, hi, my name is Liz.

743
00:26:21,040 --> 00:26:22,040
Nice to meet you.

744
00:26:22,040 --> 00:26:24,480
Jim, like, do you do this often?

745
00:26:24,480 --> 00:26:25,480
Yeah.

746
00:26:25,480 --> 00:26:26,680
I mean, I don't know.

747
00:26:26,680 --> 00:26:30,280
You have to have folks that are in a pretty desperate straits to go to a dentist in a

748
00:26:30,280 --> 00:26:31,280
hotel room.

749
00:26:31,280 --> 00:26:32,280
Wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait, wait,

750
00:26:32,280 --> 00:26:33,280
wait.

751
00:26:33,280 --> 00:26:34,280
I'm not even sure.

752
00:26:34,280 --> 00:26:35,280
I'm not in a hotel room.

753
00:26:35,280 --> 00:26:36,280
Where did you get that?

754
00:26:36,280 --> 00:26:37,280
Can you just imagine him pushing that through the lobby?

755
00:26:37,280 --> 00:26:38,280
Hi, guys.

756
00:26:38,280 --> 00:26:39,280
What's going on in my room?

757
00:26:39,280 --> 00:26:40,280
I don't know.

758
00:26:40,280 --> 00:26:41,280
It was in the news article.

759
00:26:41,280 --> 00:26:42,280
That's amazing.

760
00:26:42,280 --> 00:26:43,280
I don't know the logistics.

761
00:26:43,280 --> 00:26:44,520
I want to know the state.

762
00:26:44,520 --> 00:26:48,000
I just imagine his like little like tray of like a Kouchermont.

763
00:26:48,000 --> 00:26:49,000
Wait, wait, wait.

764
00:26:49,000 --> 00:26:51,560
Well, now we have to guess what state.

765
00:26:51,560 --> 00:26:53,440
What state do we think this happened in?

766
00:26:53,440 --> 00:26:54,440
No.

767
00:26:54,440 --> 00:26:57,440
I want to actually guess California.

768
00:26:57,440 --> 00:26:58,880
OK, wait, wait, wait.

769
00:26:58,880 --> 00:27:02,200
I'm going to guess.

770
00:27:02,200 --> 00:27:10,460
Nebraska. Okay. Okay. Well the article doesn't say the state but by the city name I would think it's Connecticut

771
00:27:10,460 --> 00:27:15,480
It's Danbury. Interesting. How do you know that? Yeah, cuz I know stuff. Dang man

772
00:27:15,680 --> 00:27:19,560
You're like a freaking Snapplecap. Oh, I can't X out of my article

773
00:27:20,420 --> 00:27:26,440
Okay. Wait, what was it Danbury? Yeah, you are correct. Ding ding ding ding ding ding. Look who showed up for geography class.

774
00:27:27,240 --> 00:27:29,240
It's the seventh largest city in Connecticut

775
00:27:29,240 --> 00:27:34,920
She's really looking into this. I know she is the research department population of let's just round up

776
00:27:35,520 --> 00:27:39,540
87,000 so if you need some cheap dental work done not by the books

777
00:27:40,120 --> 00:27:46,800
I guess food for thought for folks blue cross probably doesn't cover procedures done in the hotel room. No, I highly doubt that

778
00:27:47,080 --> 00:27:49,080
Probably not. Oh

779
00:27:50,240 --> 00:27:55,760
Alright guys, you want to hear the title of the news article that I found? Yes. Hotel guests

780
00:27:55,760 --> 00:28:00,440
stunned to discover snakes in pool and hot tub

781
00:28:01,200 --> 00:28:02,720
Okay

782
00:28:02,720 --> 00:28:06,760
Okay, it looks like depending on the state that might not be like that far-fetched

783
00:28:06,760 --> 00:28:13,480
It could be like Costa Rica or okay all good guesses where you think this might be no no, but like tropical

784
00:28:13,480 --> 00:28:17,240
Yeah, tropical. We're definitely talking. Okay. Let's see what Louisiana

785
00:28:17,440 --> 00:28:20,020
guests at the country and in sweets in

786
00:28:20,020 --> 00:28:27,060
Germantown said they found snakes swimming in the pool and hot tub as well a slithering in a hallway

787
00:28:27,380 --> 00:28:30,620
Over the weekend. That's weird. So Germantown

788
00:28:31,620 --> 00:28:33,620
Wisconsin

789
00:28:34,500 --> 00:28:38,180
Tropical not tropical at all and there are pictures

790
00:28:38,180 --> 00:28:44,020
Hahahaha, hey crypto

791
00:28:44,540 --> 00:28:48,020
Greece said when they were getting ready to go to swim

792
00:28:48,140 --> 00:28:52,020
That's when she discovered snakes in the pool and hot tub area

793
00:28:52,020 --> 00:28:58,820
Sure enough I go in and there's a snake in the hot tub Greece shared a video and photos of the snakes

794
00:28:58,820 --> 00:29:04,620
She found with this news channel. I literally watched the snake slither under this person's door

795
00:29:05,540 --> 00:29:07,100
That's disgusting

796
00:29:07,100 --> 00:29:13,420
You know, I think I would rather deal with the guests that was upset that they didn't get service today than that snakes

797
00:29:13,580 --> 00:29:14,700
Okay

798
00:29:14,700 --> 00:29:17,000
Snakes it had to be snakes another question

799
00:29:17,000 --> 00:29:24,320
Well, what's more disgusting to find in your hotel room or your pool or hot tub snakes or a mouse snakes?

800
00:29:24,320 --> 00:29:29,200
Is worse? Yes, because I would lose my mind. Oh my god a mouse

801
00:29:29,200 --> 00:29:34,060
It's like a mouse like it's just eroded like those happen. Hmm. Mm-hmm. Okay

802
00:29:34,060 --> 00:29:37,420
Hmm, that's like a mouse to me is like a cockroach like they happen

803
00:29:37,420 --> 00:29:40,640
I think I have an issue with the snake more than the mouse. Yeah

804
00:29:40,640 --> 00:29:46,000
I have a very strong belief that if it has more than four or less than two legs

805
00:29:46,000 --> 00:29:48,980
It has no reason to be in my immediate area

806
00:29:49,100 --> 00:29:53,600
Okay, wait repeat that if it has more than four or less than two legs

807
00:29:53,600 --> 00:29:59,380
Okay, it should be nowhere near me. Hey men to that spiders. Does that fall into the more than four?

808
00:29:59,380 --> 00:30:01,940
No, so like you're not down for spider. Thank you

809
00:30:01,940 --> 00:30:03,940
Oh centipede

810
00:30:05,540 --> 00:30:09,220
Substantially more than four then yes, it falls into that category

811
00:30:10,780 --> 00:30:15,100
Like any kind of big beetle with six legs, you're not like a ladybug ladybug

812
00:30:16,220 --> 00:30:21,900
He or she bug can live outside you're talking about inside. Yeah, just not in my immediate area

813
00:30:21,900 --> 00:30:28,980
I don't want any part what thing has two to four legs. That's an insect. None. That's why birds birds are cool

814
00:30:28,980 --> 00:30:34,700
Birds are alright. I'm not gonna say they're cool birds. They're alright. Alright, Liz. What do you got? What'd you find?

815
00:30:34,700 --> 00:30:41,660
Okay, so I found one and I was like I have to tell miss B and Bill about this cuz this is something you

816
00:30:41,660 --> 00:30:47,700
Would do in real life. Oh gosh. Okay. So would you like the title? I do so

817
00:30:47,700 --> 00:30:50,060
I'm just gonna give away the state because it doesn't matter

818
00:30:50,060 --> 00:30:58,660
Oh, let us guess. Okay. Okay. Okay friends take over blank hotel after employees leave front desk unattended for hours

819
00:30:59,260 --> 00:31:02,220
Stop, Florida. No, not Florida

820
00:31:05,020 --> 00:31:09,900
So there's something went down with the employees that they like all stormed out and these group of friends

821
00:31:10,340 --> 00:31:17,060
Like go to the state on vacation and they find like the whole lobby full of angry people

822
00:31:17,060 --> 00:31:22,060
I think there was some sort of heist going on because people are like I'm getting frauded like my credit card

823
00:31:22,060 --> 00:31:25,760
It's getting charged like da da da and these people are like well

824
00:31:25,760 --> 00:31:31,080
We worked in hospitality at one point in time like let's get behind the desk and like start picking up the phone

825
00:31:31,080 --> 00:31:32,140
So they're picking up the phone

826
00:31:32,140 --> 00:31:37,780
Stop and listening to like all these complaints and like they figure out how to like check people into their hotel and like do

827
00:31:38,240 --> 00:31:39,940
Authorizations and everything. Yeah

828
00:31:39,940 --> 00:31:46,380
So then the next like employee comes to work after a couple hours and they let this like group of friends stay in a room

829
00:31:46,380 --> 00:31:48,380
For free

830
00:31:48,380 --> 00:31:50,620
Like I just ran your hotel for four hours

831
00:31:52,380 --> 00:31:58,100
Yeah, and they were just like there on a good time and they ended up working at the hotel because everyone walked out

832
00:31:58,180 --> 00:32:01,420
It's like if we took a vacation somewhere together as a crew

833
00:32:01,420 --> 00:32:03,220
I know it would you know, it's funny

834
00:32:03,220 --> 00:32:04,520
I haven't done that for like hours

835
00:32:04,520 --> 00:32:09,600
but I have like gone to check into a hotel and like heard a front desk even struggling to do something and you're like

836
00:32:09,600 --> 00:32:12,720
And I'm like system you got I literally was like did you do?

837
00:32:13,580 --> 00:32:14,900
Oh

838
00:32:14,900 --> 00:32:17,180
Like kind of like help them a little bit

839
00:32:18,340 --> 00:32:22,140
Hit f8 then R then V exactly option down

840
00:32:23,580 --> 00:32:30,580
Exactly that worked. I remember asking I'm like is you pretty new he's like, yeah, I'm like why don't why are you alone?

841
00:32:34,380 --> 00:32:40,060
It's alright buddy, I remember my first day at work I'm in room 420 call me if you need help

842
00:32:40,060 --> 00:32:47,540
But wouldn't you do that wouldn't you do that? You're gonna want to let it ring a few times. Yeah, if you saw like a front desk in distress

843
00:32:47,540 --> 00:32:50,180
Or lack of any front desk staff, okay

844
00:32:50,180 --> 00:32:53,620
I would step in to help them but I wouldn't run their desk for free for four hours

845
00:32:53,620 --> 00:32:59,900
I think this group of friends was also like screw it. This is an experience. It's in shiggles. Nothing's accountable

846
00:32:59,900 --> 00:33:06,020
Okay, we do it for the plot. That's true. We do it for the plot. We do it for the story

847
00:33:06,020 --> 00:33:13,420
Yeah, if they didn't step in they wouldn't have that amazing story to tell afterwards. That's true. Who's one time it worked in a hotel

848
00:33:14,180 --> 00:33:16,180
exactly

849
00:33:17,420 --> 00:33:19,780
Yeah, I can relate that's truly how I live my life

850
00:33:22,580 --> 00:33:25,400
Why you choose to go on certain dates, yeah, exactly. Oh

851
00:33:26,460 --> 00:33:32,740
Man, yeah, that's a story for another day. I don't think my dating stories. That's a story for a different cast. Yeah

852
00:33:32,740 --> 00:33:36,740
Yeah, wait, okay. So I'm still stuck on what state this is. Oh my god

853
00:33:37,740 --> 00:33:42,900
Wait, let me let me review. Let me review and see and then hold on I want to guess

854
00:33:42,900 --> 00:33:47,400
Oh, yeah, one quote is when you arrive at the hotel and there's no staff. So you now have a new job

855
00:33:47,980 --> 00:33:54,220
That's so funny. Okay, we guess Florida and that wasn't it. I'm going to guess Vegas Las Vegas. No

856
00:33:55,140 --> 00:33:59,200
I'm gonna go Midwest somewhere Minnesota. Mmm, you're closer

857
00:33:59,200 --> 00:34:03,020
Texas no. All right, just tell us Nashville. Oh

858
00:34:04,540 --> 00:34:06,540
City, Tennessee

859
00:34:08,100 --> 00:34:13,260
Tomato tomato, yeah, whatever. Okay. Yeah, the friends were were quoted

860
00:34:13,260 --> 00:34:15,900
We find ourselves in funny situations all the time

861
00:34:15,900 --> 00:34:22,040
We did not expect this and then it goes on like talk about the brand and the company working to address make right any

862
00:34:22,140 --> 00:34:24,140
concerns from impacted guests

863
00:34:24,940 --> 00:34:28,780
Including the three individuals at the center of the story. Oh my god

864
00:34:28,780 --> 00:34:33,700
Could you imagine that is so customer service PC of a response?

865
00:34:35,340 --> 00:34:38,740
That's why I like some of these fast food companies that throw shade on each other

866
00:34:38,740 --> 00:34:44,740
Oh my gosh, like the ones that are absolutely not politically correct. Oh, it's amazing. I love I

867
00:34:45,060 --> 00:34:49,340
Follow Wendy's Twitter just for that reason really I don't have a Twitter

868
00:34:49,620 --> 00:34:55,380
What is it Wendy's versus Burger King at this point? Wendy's is always picking a fight with someone. I love it

869
00:34:55,380 --> 00:35:03,620
I was convinced their Twitter was like hacked or like fake forever cuz like have you seen there's people that Wendy's packing a blade

870
00:35:03,620 --> 00:35:06,020
I know I but for a while

871
00:35:06,020 --> 00:35:10,960
I thought it was fake because there are people that open these different accounts cuz I've seen the Twitter's and the tick-tock

872
00:35:10,960 --> 00:35:17,320
Yes, where they say like, you know McDonald's customer service FedEx customer service and they just respond to troll people

873
00:35:17,320 --> 00:35:20,940
So I thought that was it but it's real. Yeah. Yeah. Oh, man

874
00:35:20,940 --> 00:35:27,220
Love it. Miss B. You got one more for us. So this one is I guess I would say it's still crazy

875
00:35:27,500 --> 00:35:32,240
But when I first read it my immediate thought is just like no that didn't happen

876
00:35:32,380 --> 00:35:35,740
Like my cynic in me and I'm like every guest says that yeah

877
00:35:35,740 --> 00:35:40,420
Cuz that kind of stuff doesn't happen to us on the daily. I'm gonna read it. Okay. Okay

878
00:35:41,220 --> 00:35:45,980
Hotel guest in blank suspects items were stolen while sleeping

879
00:35:45,980 --> 00:35:52,260
Sleeping okay, so I'm sorry that is it is kind of Halloween season. So as a ghosty like coming in

880
00:35:52,260 --> 00:35:55,540
So you learn yourself cynic in me who's also run housekeeping

881
00:35:55,540 --> 00:36:01,960
How many times housekeepers get accused of stealing people's stuff all the time when it's literally like underneath another like belonging

882
00:36:01,960 --> 00:36:07,660
I'm so when I heard that when I read this I was like, oh come on another one of these except they made it to a news article

883
00:36:08,300 --> 00:36:11,740
So immediate cynic, but so let's read some more

884
00:36:11,740 --> 00:36:16,780
Okay, a routine work trip turned into a nightmare when a hotel guest claims

885
00:36:16,780 --> 00:36:20,300
He woke up to thousands of dollars of missing items

886
00:36:20,580 --> 00:36:23,380
Guests as while he and his partner were sleeping

887
00:36:23,780 --> 00:36:31,780
Someone gained access to his room at the blank in off the highway 94 and stole several articles of clothing as well as cash

888
00:36:31,900 --> 00:36:33,900
credit cards and keys to his

889
00:36:33,940 --> 00:36:39,400
Suv the guest had to get his vehicle towed from the parking lot. Oh, so it wasn't stolen

890
00:36:39,400 --> 00:36:44,360
He said whoever came into his room was a professional making sure not to wake him and his partner

891
00:36:44,360 --> 00:36:49,560
He reported the crime to the police and hotel management once he noticed something was wrong

892
00:36:49,640 --> 00:36:52,000
He says he knows it could have been worse

893
00:36:52,000 --> 00:36:59,160
He wasn't harmed but he's frustrated and hoping whoever's responsible is caught soon and that's it. There's no evidence

894
00:36:59,160 --> 00:37:04,920
There's no backstory. No, there's no proof. There was no investigation. It just made it to a news article

895
00:37:04,920 --> 00:37:09,520
Oh, that's why when I read it, I think it's full of bull because of my industry perspective

896
00:37:09,520 --> 00:37:13,220
Or is the hotel trying to cover it up and it was like an employee

897
00:37:13,220 --> 00:37:17,520
But why would someone come in steal all your stuff including your car keys and then not take your car?

898
00:37:17,520 --> 00:37:19,520
Could they not find it? I don't know

899
00:37:19,920 --> 00:37:21,920
How big was the parking lot?

900
00:37:22,000 --> 00:37:27,960
Based on the this hotel in the city. I think it was tiny you think so like one parking lot

901
00:37:27,960 --> 00:37:30,440
I'll just say it was some kind of in okay

902
00:37:30,440 --> 00:37:35,560
But do you would you guys want to guess the state since we're on a roll? Oh, man. Give me some context

903
00:37:35,560 --> 00:37:37,560
Uh, do you want me to give you this city?

904
00:37:38,560 --> 00:37:45,280
If that'll help you bills better geography than I am Bismarck, North Dakota Wow, he's so good at this

905
00:37:45,280 --> 00:37:47,280
I recognize the city could not tell ya

906
00:37:48,560 --> 00:37:52,080
So yeah, that's a news article North Dakota is that

907
00:37:54,080 --> 00:37:57,640
Do that again do it again, I don't know what a North Dakota

908
00:37:57,640 --> 00:38:00,160
Accent sounds like but that was very Minnesota

909
00:38:01,760 --> 00:38:04,840
I thought it was Canada was it Minnesota? Oh, no

910
00:38:06,000 --> 00:38:07,720
Minnesota hey

911
00:38:07,720 --> 00:38:12,480
This Canada a Canada, Minnesota. It's pretty close. Hey, what are you talking about?

912
00:38:14,040 --> 00:38:16,040
Talking boot good in the boot

913
00:38:17,760 --> 00:38:23,400
I'm horrible accents, but literally to me that article if I had a million guests

914
00:38:23,400 --> 00:38:27,760
I feel like they would have written that article. I was gonna I was gonna say to the guest right it

915
00:38:27,760 --> 00:38:33,320
It sounds like the Gus wrote it but it's in a legit news website took the incident report

916
00:38:33,360 --> 00:38:35,940
Yeah, like maybe it was a really slow news week

917
00:38:35,940 --> 00:38:41,920
They're like this guy has absolutely no evidence and says all this stuff was stolen, but let's publish it. Yeah

918
00:38:42,240 --> 00:38:45,920
Alright, well, I've got one other one for you. Okay. Okay

919
00:38:46,440 --> 00:38:48,960
So this one I'm not gonna give you the headline

920
00:38:48,960 --> 00:38:55,480
I'll just tell you that it was a a guest in a hotel in Nashville, Tennessee had an issue with his TV

921
00:38:55,480 --> 00:38:59,760
Okay, a couple of employees came to the room and they addressed the issue. Okay, pretty

922
00:39:00,400 --> 00:39:02,200
Yeah, you know to be expected

923
00:39:02,200 --> 00:39:02,600
however

924
00:39:02,600 --> 00:39:09,120
The next night that guest woke up in the middle of the night to who was effectively the night manager that had assisted him the day

925
00:39:09,120 --> 00:39:14,280
Before okay had come into his room in the middle of the night and woke him up by sucking on his toes

926
00:39:14,280 --> 00:39:19,120
What yeah, so the guest didn't I?

927
00:39:21,000 --> 00:39:26,280
Happen to look up at Liz across the table and the resident deviant had a very shocked look upon her face

928
00:39:30,840 --> 00:39:33,000
Wasn't shocked it was opportunity

929
00:39:34,360 --> 00:39:38,880
So said night manager was arrested and charged with a soul

930
00:39:38,880 --> 00:39:46,800
So, yeah, so the night manager was arrested and he was charged with aggravated burglary and assault and what any burglar?

931
00:39:46,800 --> 00:39:48,800
Well, he had a break into the room

932
00:39:48,800 --> 00:39:50,800
Oh my gosh, he made bail

933
00:39:50,800 --> 00:39:56,800
So yeah, the night manager got popped with a pair of felony charges and a $27,000 bond

934
00:39:56,800 --> 00:39:58,800
How did he think that was gonna go down?

935
00:39:58,800 --> 00:40:03,800
I maybe he don't know did he think the guy was not gonna wake up?

936
00:40:03,800 --> 00:40:05,960
No, maybe he got like some kind of

937
00:40:05,960 --> 00:40:11,680
Not gonna wake up. No, maybe he got like some cues when he was assisting the guests the previous day

938
00:40:11,680 --> 00:40:13,680
Maybe he was like all this guy. I'll be into it

939
00:40:14,440 --> 00:40:20,520
Well, except the article did say that this guy took it upon himself to make a key for this guest room

940
00:40:20,520 --> 00:40:25,680
So it's not clearly was not invited. No, no, no, he broke it. Yeah, how was that?

941
00:40:25,680 --> 00:40:29,080
I'm just I'm just so can you imagine like lifting up the covers?

942
00:40:29,880 --> 00:40:32,480
Like on the end of the bed. Where's the little toe?

943
00:40:32,480 --> 00:40:35,480
Like mmm, my other socks on?

944
00:40:35,480 --> 00:40:37,480
Oh god

945
00:40:37,480 --> 00:40:40,600
Okay, and the what if the guy had hobbit foot?

946
00:40:40,600 --> 00:40:46,400
But the guest didn't wake up until his toe was actively getting sucked on. Yes

947
00:40:46,400 --> 00:40:54,880
Oh door being open your bed sheets getting because I'm imagining that I mean hotel bed sheets are freaking tucked on the end

948
00:40:54,960 --> 00:40:59,720
Yeah, but like I'm gonna speak from personal experience you pull him out like for me

949
00:40:59,720 --> 00:41:05,600
When I go to sleep, I'm out like the world could come crashing down around me and I will not even know

950
00:41:05,600 --> 00:41:10,720
Oh, yeah, I don't even wake up for earthquakes. I don't sleep a lot. I see my sleep patterns are terrible

951
00:41:10,720 --> 00:41:15,680
But when I'm unconscious, I'm out. Okay, but really fast. Yeah, would you wake up?

952
00:41:20,320 --> 00:41:25,000
Not even licking your feet touching your feet no, it'll send me through the roof

953
00:41:25,000 --> 00:41:29,600
I would wake and like take them in the face. Yeah, if I've ever been in an accident

954
00:41:29,600 --> 00:41:33,360
And I'm in a coma just one of you run your finger up the inside of my foot

955
00:41:33,360 --> 00:41:36,360
You would freak I will I will awaken like oh

956
00:41:37,240 --> 00:41:42,400
Okay, but the bed sheets are like tucked. Yeah, it would take some so you would have to like

957
00:41:42,920 --> 00:41:49,120
Jussel that and like I'll untuck everything and then lift it and then God knows like are you wearing socks?

958
00:41:49,320 --> 00:41:52,640
That's another like who wears socks to bed. I would agree with that

959
00:41:52,640 --> 00:41:58,960
I've never slept with a sock on my foot and I can't imagine way to bed with a sock on you dirty deviant. I don't

960
00:42:00,520 --> 00:42:08,280
It's really cold. I can't imagine what that we don't wear socks to bed. No, there's like a trickle of

961
00:42:09,680 --> 00:42:16,320
Come on miss B, you know better than I was joking man. Okay anymore news stories

962
00:42:16,400 --> 00:42:21,180
No, I got to the toe sucking one and I pressed eject on my own project

963
00:42:21,180 --> 00:42:25,500
Look, there's a foot out there for everyone, but that goes a little like too far for me when it comes to

964
00:42:25,680 --> 00:42:29,720
Well, there's definitely a foot out there for that night manager. Yeah, but like breaking in

965
00:42:30,640 --> 00:42:34,840
Guys, just make sure it's a consensual foot. Okay, that's all I'm asking

966
00:42:37,240 --> 00:42:39,240
Okay, so

967
00:42:39,920 --> 00:42:45,720
Kind of to wrap up I may or may not have a homework assignment for the two of you. Oh

968
00:42:45,720 --> 00:42:50,600
Okay, so you gave us homework and now it's my turn, okay

969
00:42:50,600 --> 00:42:55,320
Okay, so I want you to because I'm assuming you both have lost and found

970
00:42:55,320 --> 00:43:00,360
Mm-hmm. I want you guys to go to your lost and found areas and find the most

971
00:43:00,760 --> 00:43:06,560
Weird out-of-pocket thing. Okay, take a photo of it any information that you can gather and

972
00:43:06,960 --> 00:43:11,960
And bring it to the next episode. I think you guys are gonna be very excited cuz I already know what it is

973
00:43:11,960 --> 00:43:18,040
Okay, and I'm bringing it. Okay, not the item just the photo. Oh, no, I'm bringing it you're bringing the item

974
00:43:19,040 --> 00:43:23,140
Okay, brownie points if you actually bring the extra cred for sure

975
00:43:24,040 --> 00:43:26,040
Stealing like from property

976
00:43:28,040 --> 00:43:34,360
Just 12 hours, it's fine. Is it older than 90 days? No, but I don't think anyone's coming back for it. Okay

977
00:43:36,000 --> 00:43:38,000
That's all we need to know

978
00:43:38,000 --> 00:43:44,120
Is it a synthetic body part? I will not answer any questions. No, you're not allowed to ask follow-up

979
00:43:45,000 --> 00:43:49,160
Okay, that is your assignment. Do you comply? Yeah, I don't think honestly

980
00:43:49,160 --> 00:43:51,380
I don't think there's gonna be anything exciting on my side

981
00:43:51,380 --> 00:43:56,540
But yes, I absolutely will part just bring them us or take a picture of the most interesting thing at least. Yeah

982
00:43:56,540 --> 00:43:58,480
Yeah, yeah, yeah, you know what? I will do this

983
00:43:58,480 --> 00:44:05,680
Even if I lose which I'm absolutely certain that I will I will see if I can dig up old lost and found photos

984
00:44:05,680 --> 00:44:12,240
Just for brownie points. Yes. Okay. I like that that that is also perfectly fine. I'm excited about this homework assignment

985
00:44:12,240 --> 00:44:18,760
Yes, but it can't be something we've previously spoken about on the podcast. Okay, okay, because we may have brought up

986
00:44:19,160 --> 00:44:22,200
Occasionally like lost and found naughty items. Yes

987
00:44:22,960 --> 00:44:27,840
So it can't it can't be one of those fair enough. Okay, I'm on board with the rules and I will gladly participate

988
00:44:27,920 --> 00:44:29,040
Okay, let's do it

989
00:44:29,040 --> 00:44:36,000
I'm excited and any of you listening that may or may not work in any sort of hospitality or service industry job

990
00:44:36,000 --> 00:44:41,760
If you have a really funny thing that you have found in your loss and found feel free to email it to us and we

991
00:44:41,760 --> 00:44:42,960
Can share it on the pod?

992
00:44:42,960 --> 00:44:46,720
Absolutely. Yes, and you can reach us at og3 at

993
00:44:47,720 --> 00:44:49,720
tftsi.com. Yes

994
00:44:50,440 --> 00:44:56,360
Now and check out our website, right? Well, wait, wait, wait, let's talk about the email address first. Okay, so

995
00:44:57,120 --> 00:44:58,120
rewind

996
00:44:58,120 --> 00:45:01,580
So the email address og3 at tftsi.com

997
00:45:02,380 --> 00:45:09,240
Replaces the original email contact, which was the ever so sleek and elegant. We don't even need to repeat it

998
00:45:10,320 --> 00:45:16,040
See how fast you can say it. Yeah. No, we'll just let it die. Yeah, so it replaces an old email address

999
00:45:16,040 --> 00:45:18,040
Now, why is it og3?

1000
00:45:19,240 --> 00:45:26,940
So while yes the podcast started off his mind it has grown into something more where now I really view it more as ours

1001
00:45:26,940 --> 00:45:31,720
It is ours. It's our baby unless it's a bill that has to be paid and then it's yours. It's mine

1002
00:45:32,320 --> 00:45:35,220
Daddy. Yeah, it's a bill for the bill

1003
00:45:39,960 --> 00:45:45,320
Have you had any wine tonight that is dad in the streets daddy in the sheet

1004
00:45:45,320 --> 00:45:57,360
Oh, so they're done that daddy's not coming back

1005
00:46:08,320 --> 00:46:11,200
Anyway og3 so anyway og3 is us

1006
00:46:11,200 --> 00:46:15,280
So any emails that are sent they're freely shared amongst all of us and that goes along

1007
00:46:15,800 --> 00:46:19,000
Piggyback with the new website, which you'll find us at tftsi.com

1008
00:46:19,160 --> 00:46:22,480
If you would like to submit a story you can do so there

1009
00:46:22,480 --> 00:46:26,240
There's a little submission form part way down the page and that will come to us as well

1010
00:46:26,240 --> 00:46:33,000
And just to be clear that is og and the number three. Oh, yes, that's very so og number three at

1011
00:46:33,000 --> 00:46:40,880
tftsi.com so submit your stuff. We can't wait to read it and we will see you in a couple weeks. Bye guys

1012
00:46:40,880 --> 00:46:52,880
Bye