WEBVTT 00:00:19.160 --> 00:00:21.399 Hello, welcome, and thanks for listening to Carbon 00:00:21.399 --> 00:00:23.920 Climates, an energy podcast dedicated to discussing 00:00:23.920 --> 00:00:26.519 all things energy, carbon, and sustainability. 00:00:27.039 --> 00:00:28.960 We also like to talk about what's getting hot, 00:00:29.079 --> 00:00:31.699 besides from our planet. I'm your host, Enya, 00:00:31.839 --> 00:00:34.219 and today I'm joined by my Carbon Climate and 00:00:34.219 --> 00:00:37.759 co -host, Ryan. Hi, Ryan. Hi, Enya. How's it 00:00:37.759 --> 00:00:39.479 going? Yeah, it's going well. How about yourself? 00:00:39.759 --> 00:00:42.679 Yeah, good, good. Excited to be here. Yeah, excellent. 00:00:42.740 --> 00:00:45.640 So, how have you been keeping? Like, what have 00:00:45.640 --> 00:00:49.700 you been up to? Um, usual, just the trials and 00:00:49.700 --> 00:00:51.979 tribulations of running a small business. Yeah, 00:00:51.979 --> 00:00:54.780 mm -hmm. But, yeah, it's just been very, very 00:00:54.780 --> 00:00:57.560 busy at late, helping lots of clients get ISO 00:00:57.560 --> 00:01:00.909 certified and... managing that with family life 00:01:00.909 --> 00:01:04.549 yes uh it's always that balance like I'm kind 00:01:04.549 --> 00:01:06.370 of at the edge now where I'm just like I'm gonna 00:01:06.370 --> 00:01:09.650 need to like you know rein it back in because 00:01:09.650 --> 00:01:12.530 it seems to be like it's like yeah work like 00:01:12.530 --> 00:01:14.930 you know it's like work like I'll stay like I'll 00:01:14.930 --> 00:01:17.750 go in eight to six and then I'm like no no I'm 00:01:17.750 --> 00:01:19.689 gonna have to be leaving earlier but yeah speaking 00:01:19.689 --> 00:01:23.189 of your business so um what is your job title 00:01:23.189 --> 00:01:25.689 and the name of your business um well my job 00:01:25.689 --> 00:01:28.700 title is managing director That's a bit fancy, 00:01:28.780 --> 00:01:30.939 so I don't usually refer to myself as that. But 00:01:30.939 --> 00:01:35.540 yeah, I'm the MD and the MD of New Paradigm Consulting. 00:01:35.579 --> 00:01:38.340 And essentially, we help organizations achieve 00:01:38.340 --> 00:01:42.859 and maintain their ISO certifications. We work 00:01:42.859 --> 00:01:44.640 with lots of different standards. So we work 00:01:44.640 --> 00:01:48.879 with ISO 9001, the quality standard, ISO 14001, 00:01:48.939 --> 00:01:53.180 the environmental standard, ISO 45001, the health 00:01:53.180 --> 00:01:56.040 and safety standard, ISO 27001, the information 00:01:56.040 --> 00:01:59.099 security. And we've also done some medical device, 00:01:59.400 --> 00:02:03.799 which is ISO 1345. And more recently, we've moved 00:02:03.799 --> 00:02:07.219 into PASS 2060, which is the carbon neutrality 00:02:07.219 --> 00:02:10.039 standard. Very good. Love to hear it. Love to 00:02:10.039 --> 00:02:12.580 hear it. Yeah, that's brilliant. We're going 00:02:12.580 --> 00:02:17.139 to delve more into that later on in the episode. 00:02:17.360 --> 00:02:20.419 But how long yourself have you been in the sector? 00:02:21.229 --> 00:02:24.389 um well i suppose in this kind of niche area 00:02:24.389 --> 00:02:27.389 of iso consulting i've been doing this since 00:02:27.389 --> 00:02:32.050 2011 in terms of being self -employed and then 00:02:32.050 --> 00:02:34.849 starting a company but prior to that i was working 00:02:34.849 --> 00:02:39.629 in compliance from about 2006 so i'm really showing 00:02:39.629 --> 00:02:44.469 me a chair 17 years now um but yeah that's how 00:02:44.469 --> 00:02:47.389 long i've been doing it well okay well congratulations 00:02:47.389 --> 00:02:51.310 good it's doing well like obviously yeah it's 00:02:51.310 --> 00:02:54.849 going well it's going well um see when you were 00:02:54.849 --> 00:02:57.949 so when you're at school um or so at secondary 00:02:57.949 --> 00:03:00.409 school did you ever envisage yourself in a role 00:03:00.409 --> 00:03:05.229 like this um I suppose it was always a part of 00:03:05.229 --> 00:03:09.629 me that wanted to run a business a little bit 00:03:09.629 --> 00:03:13.120 of an entrepreneurial kind of streak in me I 00:03:13.120 --> 00:03:16.020 didn't know what that business would be. I didn't 00:03:16.020 --> 00:03:17.979 know what I would do, but I just knew that I 00:03:17.979 --> 00:03:21.439 wanted to kind of run a business, run an enterprise, 00:03:21.620 --> 00:03:24.419 that type of thing. So I suppose no, and I think 00:03:24.419 --> 00:03:26.419 it's really hard at that age to know what you 00:03:26.419 --> 00:03:29.539 want to do. I don't think any 16, 17, 18 year 00:03:29.539 --> 00:03:31.780 olds should know what they want to do for the 00:03:31.780 --> 00:03:35.879 next 30, 40 years. I know plenty of 40 year olds 00:03:35.879 --> 00:03:37.479 who still don't know what they're going to do 00:03:37.479 --> 00:03:40.340 when they grow up. So, you know. But, yes, I 00:03:40.340 --> 00:03:42.400 always kind of knew that I wanted to do something. 00:03:43.080 --> 00:03:48.599 It just fell into ice. Pretty good. Yeah, like, 00:03:48.620 --> 00:03:53.219 because we first met maybe, you know, only last 00:03:53.219 --> 00:03:58.319 year. We first met, it was 2016 or 2017, I want 00:03:58.319 --> 00:04:01.219 to say. Yeah, around then. Around then, early 00:04:01.219 --> 00:04:04.740 2017, I think, the project finished. Did you 00:04:04.740 --> 00:04:06.919 come in on the back end of the project? Yes, 00:04:06.939 --> 00:04:10.330 yeah, exactly. um and that was kind of my first 00:04:10.330 --> 00:04:13.449 exposure to real life iso like accreditation 00:04:13.449 --> 00:04:18.290 and what it means to be iso iso uh certified 00:04:18.290 --> 00:04:21.910 um so it's a very interesting process um and 00:04:21.910 --> 00:04:23.769 then that's the thing as soon as it happened 00:04:23.769 --> 00:04:26.610 i started to see it everywhere yeah like the 00:04:26.610 --> 00:04:29.769 amount of like fans or transport trucks that 00:04:29.769 --> 00:04:31.990 you see like the way locals like we are like 00:04:31.990 --> 00:04:38.709 iso 9001 18001 and um Is it 45 ,001? It's 45 00:04:38.709 --> 00:04:41.550 ,001 now, but when you were doing it, it was 00:04:41.550 --> 00:04:46.230 18 ,001. 18 ,000. Yes, it was OHAS. Yes, that's 00:04:46.230 --> 00:04:48.930 right. Which is the Occupational Health and Safety 00:04:48.930 --> 00:04:52.810 accreditation. But yeah, I just find it very 00:04:52.810 --> 00:04:56.629 interesting because the amount of careers or 00:04:56.629 --> 00:05:00.730 the amount of world it covers, it just opens 00:05:00.730 --> 00:05:03.949 you up to so much. But yeah, I'm going to delve 00:05:03.949 --> 00:05:08.480 into it now. So, according to Indeed .com, ISO 00:05:08.480 --> 00:05:11.139 certification is a credential that validates 00:05:11.139 --> 00:05:13.720 a business's fulfillment of requirements relating 00:05:13.720 --> 00:05:16.779 to quality process standards as defined by the 00:05:16.779 --> 00:05:20.120 International Standards Organization. And it's 00:05:20.120 --> 00:05:22.439 a non -governmental organization that determines 00:05:22.439 --> 00:05:26.199 specifications for product services and systems 00:05:26.199 --> 00:05:29.879 for quality and efficiency. I also want to mention 00:05:29.879 --> 00:05:33.540 the HASS accreditation, which stands for... publicly 00:05:33.540 --> 00:05:36.779 available specification yeah i'm like i was looking 00:05:36.779 --> 00:05:38.620 at you guys like have i got this right or how's 00:05:38.620 --> 00:05:42.220 google feel no it's pretty much there it's pretty 00:05:42.220 --> 00:05:46.259 much there but um it's used to speed up standardization 00:05:46.259 --> 00:05:49.819 um and there's many different ones out there 00:05:49.819 --> 00:05:52.120 there's the i know you were talking about there 00:05:52.120 --> 00:05:57.259 the pass um i've got it written going past 2060 00:05:57.259 --> 00:06:00.120 2060 yeah and that's the carbon neutrality but 00:06:00.120 --> 00:06:03.779 then there's also pass Twenty thirty five. And 00:06:03.779 --> 00:06:07.699 that's the. Oh, right. OK. And but there's a 00:06:07.699 --> 00:06:10.060 lot in terms of the likes of energy efficiency 00:06:10.060 --> 00:06:13.819 and like building. So very interesting. If you 00:06:13.819 --> 00:06:16.660 want a bit of writing. Oh, yeah. I need to go 00:06:16.660 --> 00:06:20.579 to sleep. And one of the things that you mentioned 00:06:20.579 --> 00:06:22.779 that or like you mentioned about your website 00:06:22.779 --> 00:06:27.259 covering a ton of different like all these accreditations. 00:06:27.939 --> 00:06:31.259 There is an AS nine thousand and one hundred. 00:06:31.709 --> 00:06:35.529 Yes, AS9100, yeah. So aerospace quality manager 00:06:35.529 --> 00:06:39.149 certification, that is very cool. Yeah, so you 00:06:39.149 --> 00:06:43.069 find a lot of the industries will have a very 00:06:43.069 --> 00:06:45.769 specific standard that's specific to them. So 00:06:45.769 --> 00:06:49.810 the likes of the aerospace, essentially aerospace 00:06:49.810 --> 00:06:55.670 AS9100 is like ISO 9001 on steroids. It's just 00:06:55.670 --> 00:06:57.769 got extra requirements that are very specific 00:06:57.769 --> 00:07:02.529 to the aerospace. The automotive sector has TS16949, 00:07:02.829 --> 00:07:06.009 and it's like ISO 9001, but with extra stuff 00:07:06.009 --> 00:07:09.129 on. Yeah. So there's a few standards like that 00:07:09.129 --> 00:07:11.750 that are kicking around. The automotive's not 00:07:11.750 --> 00:07:13.689 very popular here on the island. There's not 00:07:13.689 --> 00:07:18.550 too much in the way of that supply chain. But 00:07:18.550 --> 00:07:22.410 there is quite a good aerospace supply chain. 00:07:22.550 --> 00:07:25.529 Yes, with the big companies. Absolutely, with 00:07:25.529 --> 00:07:29.170 Shorts, Bombardier, Thompson Aero Seating. All 00:07:29.170 --> 00:07:30.949 those guys, all their supply chain essentially 00:07:30.949 --> 00:07:35.810 need AS9100. Very good. Yeah. Well, like one 00:07:35.810 --> 00:07:38.649 of the things that like I found very interesting 00:07:38.649 --> 00:07:41.230 or the standards which I've seen the most and 00:07:41.230 --> 00:07:44.110 I didn't realize were just kind of vital in the 00:07:44.110 --> 00:07:47.370 cornerstone. So it's the ISO 9001, the quality. 00:07:47.709 --> 00:07:54.329 ISO 14001, the environmental. And ISO 45001, 00:07:54.470 --> 00:07:58.149 the... health and safety there we go i got it 00:07:58.149 --> 00:08:01.850 but um like they're actually all they could all 00:08:01.850 --> 00:08:06.389 be in a business and the like the employee doesn't 00:08:06.389 --> 00:08:09.189 know like like they should know but like they 00:08:09.189 --> 00:08:11.230 might not know so like the quality it could be 00:08:11.230 --> 00:08:14.709 stuff like and dealing with uh problems among 00:08:14.709 --> 00:08:17.329 uh your staff so someone has a complaint about 00:08:17.329 --> 00:08:20.839 someone That was my first instinct. I don't know 00:08:20.839 --> 00:08:22.959 why it was the first negative thing. There's 00:08:22.959 --> 00:08:25.220 a lot of others. There could be a lot of other 00:08:25.220 --> 00:08:28.019 issues, yeah. The environmental accreditation, 00:08:28.300 --> 00:08:34.899 that's the recycling or no, I'm trying to remember 00:08:34.899 --> 00:08:36.940 what the environmental accreditation covered. 00:08:37.299 --> 00:08:39.840 Well, it covers a lot. So, I mean, it looks, 00:08:39.940 --> 00:08:41.500 the first thing it wants you to do is establish 00:08:41.500 --> 00:08:44.080 a baseline for your current environmental performance. 00:08:44.159 --> 00:08:46.500 So you guys, whenever you were doing the project, 00:08:46.580 --> 00:08:48.879 you would have looked at. electricity consumption, 00:08:49.259 --> 00:08:51.899 fuel usage, and you can set targets around trying 00:08:51.899 --> 00:08:54.279 to improve your efficiencies in those areas or 00:08:54.279 --> 00:08:56.860 reducing your impact on the environment. You 00:08:56.860 --> 00:08:59.860 can also look at your legal compliance as well. 00:09:00.179 --> 00:09:03.480 So you'd be obligated to identify the pieces 00:09:03.480 --> 00:09:06.100 of legislation that you need to comply with and 00:09:06.100 --> 00:09:08.840 then show the auditor, the big bad auditor, that 00:09:08.840 --> 00:09:11.600 you're doing all of those things. And that goes 00:09:11.600 --> 00:09:15.549 into everything waste management. etc etc so 00:09:15.549 --> 00:09:19.029 waste yes that was the big one because like I 00:09:19.029 --> 00:09:22.549 used to work with this like the IMS the official 00:09:22.549 --> 00:09:26.350 title was IMS coordinator but um the waste because 00:09:26.350 --> 00:09:28.690 there used to be a waste management plan and 00:09:28.690 --> 00:09:32.330 you still like have to say okay like why does 00:09:32.330 --> 00:09:35.809 your company take care of its waste and I remember 00:09:35.809 --> 00:09:39.610 phoning up um whatever company collected our 00:09:39.610 --> 00:09:42.129 waste and like I think I had to get certification 00:09:42.129 --> 00:09:44.789 from them or make sure they were following a 00:09:44.789 --> 00:09:47.409 certain process. You had to get their waste transfer 00:09:47.409 --> 00:09:49.769 notes. Yes, waste transfer notes. It's all been 00:09:49.769 --> 00:09:56.149 back to me now. It never leaves you. And then, 00:09:56.250 --> 00:10:00.309 of course, the ISO 45001, the environmental health 00:10:00.309 --> 00:10:03.950 and safety. So that's stuff like, well, just 00:10:03.950 --> 00:10:06.919 health and safety. So first aid. book like if 00:10:06.919 --> 00:10:10.440 someone has an accident um and there's lots of 00:10:10.440 --> 00:10:13.039 different others there's also um it focuses on 00:10:13.039 --> 00:10:16.820 fire safety as well doesn't it so it's quite 00:10:16.820 --> 00:10:18.820 scary i remember one of the times you have to 00:10:18.820 --> 00:10:23.960 form fire like drill yeah yeah like let's call 00:10:23.960 --> 00:10:27.960 one of the other guys yeah yeah so everyone can 00:10:27.960 --> 00:10:32.299 we please step outside um and another thing was 00:10:32.299 --> 00:10:36.559 the um kosh so the control substances hazardous 00:10:36.559 --> 00:10:39.659 to health very good yeah and i actually knew 00:10:39.659 --> 00:10:41.639 that from my previous job as well so i'm like 00:10:41.639 --> 00:10:44.179 i remember this and i got really excited when 00:10:44.179 --> 00:10:46.740 i seen that and the the first time i've ever 00:10:46.740 --> 00:10:50.480 heard that yeah really and i was just like i 00:10:50.480 --> 00:10:53.000 know what this is i'm like i can i'm gonna make 00:10:53.000 --> 00:10:56.519 a note of all our hazardous substances and it 00:10:56.519 --> 00:10:58.080 was like two bottles of bleach and i'm like okay 00:10:58.080 --> 00:11:00.860 brilliant you guys were lucky we have we have 00:11:00.860 --> 00:11:03.820 clients that are here maybe 500 chemicals and 00:11:03.820 --> 00:11:06.960 that's a lot to get through okay a lot that's 00:11:06.960 --> 00:11:09.340 like showing off like you know they don't want 00:11:09.340 --> 00:11:10.720 they don't want to have to do all those cost 00:11:10.720 --> 00:11:12.980 assessments is a real pain but it's a necessity 00:11:12.980 --> 00:11:16.480 but the reason why i mentioned those three and 00:11:16.480 --> 00:11:19.259 i've seen them more so i've kind of shifted towards 00:11:19.259 --> 00:11:23.379 the life of construction energy assessment um 00:11:23.379 --> 00:11:26.159 but i remember like at my previous company one 00:11:26.159 --> 00:11:28.399 of the things that was a requirement when applying 00:11:28.399 --> 00:11:33.659 for um jobs so like jobs for developers or big 00:11:33.659 --> 00:11:36.059 jobs or I'm pretty sure it's a requirement now 00:11:36.059 --> 00:11:38.539 when you're about to go on a job or on a new 00:11:38.539 --> 00:11:45.500 project is to have the ISO 9001, 14001 and 45001 00:11:45.500 --> 00:11:48.340 qualifications because it seemed to be those 00:11:48.340 --> 00:11:50.840 three like you know were the kind of key and 00:11:50.840 --> 00:11:54.919 cornerstone into okay like yeah you meet the 00:11:54.919 --> 00:11:57.970 requirements you can come on this job. Yeah, 00:11:57.990 --> 00:12:00.629 it really drives our business, actually. That 00:12:00.629 --> 00:12:03.570 requirement for organisations to have those standards 00:12:03.570 --> 00:12:07.629 in order to compete for those tenders. It really 00:12:07.629 --> 00:12:10.070 does drive how we win new business, essentially. 00:12:10.629 --> 00:12:13.250 Most of our client base would have come to us 00:12:13.250 --> 00:12:15.769 on the basis that they needed it in order to 00:12:15.769 --> 00:12:19.190 win new work. Yeah. So it really drives our business, 00:12:19.409 --> 00:12:22.470 which is great. One of the things I found really 00:12:22.470 --> 00:12:26.669 interesting is about the past 2060 accreditation, 00:12:26.870 --> 00:12:30.529 so the carbon neutrality. Just a quick question 00:12:30.529 --> 00:12:33.549 for you, just to test, okay? Oh, no. Can you 00:12:33.549 --> 00:12:38.789 tell me when the past 2060 came into play? It 00:12:38.789 --> 00:12:41.230 was released, the last one was released in 2014. 00:12:41.669 --> 00:12:44.190 Okay. So whenever you see those standards, they 00:12:44.190 --> 00:12:46.470 tend to have the name plus the year of release. 00:12:47.620 --> 00:12:50.899 2014 but it's taken a long time yeah for anyone 00:12:50.899 --> 00:12:53.220 to really catch on to it's only really in the 00:12:53.220 --> 00:12:56.440 last year or two and i'm going to delve into 00:12:56.440 --> 00:12:59.360 this more but all these standards they're kind 00:12:59.360 --> 00:13:02.580 of they're controlled by the bsi the british 00:13:02.580 --> 00:13:05.600 standards um the british standards institution 00:13:05.600 --> 00:13:09.139 yeah um or not completely controlled but under 00:13:09.139 --> 00:13:12.120 their they tend to create them and sell them 00:13:12.120 --> 00:13:14.940 right okay okay here it seems like you know the 00:13:14.940 --> 00:13:17.379 inside scoop like you know this stuff really 00:13:17.379 --> 00:13:21.299 goes on okay here's how you get a standard to 00:13:21.299 --> 00:13:24.240 the public okay you need to go through bsi right 00:13:24.240 --> 00:13:27.759 okay and it was the same with that 18 ,001 it 00:13:27.759 --> 00:13:30.299 was a british standard and then it was adopted 00:13:30.299 --> 00:13:32.399 by iso and when they adopted it they changed 00:13:32.399 --> 00:13:37.120 it from 18 ,001 to 45 ,001 okay well i was wondering 00:13:37.120 --> 00:13:39.039 about the number change as well because i'm like 00:13:39.450 --> 00:13:41.029 I was like, well, maybe there was already an 00:13:41.029 --> 00:13:44.470 18 ,001. I think there was. There was. There's 00:13:44.470 --> 00:13:49.269 a huge amount of standards. Yeah. I can't remember 00:13:49.269 --> 00:13:51.809 what the old 18 ,000 would have been. I need 00:13:51.809 --> 00:13:53.830 to have a look at that, actually. It's never 00:13:53.830 --> 00:13:55.929 something that we've offered. We've never offered 00:13:55.929 --> 00:14:00.009 ISO 18 ,001 before. Yeah. It was always the ESO 00:14:00.009 --> 00:14:04.250 says 18 ,001. Very good. Okay. So to the hard 00:14:04.250 --> 00:14:07.629 -hitting questions. Okay. So your director. Oh, 00:14:07.750 --> 00:14:11.580 sorry. You are the title, again, the managing 00:14:11.580 --> 00:14:15.179 director of, I could have just kept director, 00:14:15.320 --> 00:14:18.100 okay. Anyway, you're director of New Paradigm 00:14:18.100 --> 00:14:22.360 and you help companies achieve this ISO accreditation 00:14:22.360 --> 00:14:25.279 certification. Can I ask you, what do you love 00:14:25.279 --> 00:14:29.179 most about your job? Oh, that's a good question. 00:14:31.179 --> 00:14:32.779 It's a hard one to answer because there's not 00:14:32.779 --> 00:14:37.190 really one thing that I... really love. I do 00:14:37.190 --> 00:14:40.009 get a kick out of the business development side, 00:14:40.230 --> 00:14:42.809 the sales side, meeting a new customer for the 00:14:42.809 --> 00:14:45.730 first time, understanding their problems, showing 00:14:45.730 --> 00:14:49.169 them how we can address those problems and really 00:14:49.169 --> 00:14:52.370 setting the relationship off the right way. I 00:14:52.370 --> 00:14:56.370 do get a kick out of that. One of the good things 00:14:56.370 --> 00:15:00.049 about doing what we do is that there's comfort 00:15:00.049 --> 00:15:04.250 in knowing the standard. it's up but it's also 00:15:04.250 --> 00:15:07.370 great to apply that knowledge to so many different 00:15:07.370 --> 00:15:11.049 businesses and sectors that we work with work 00:15:11.049 --> 00:15:14.490 with charities we work with cleaning companies 00:15:14.490 --> 00:15:17.490 we work with recruitment companies we work with 00:15:17.490 --> 00:15:22.429 heavy industry construction software houses um 00:15:22.429 --> 00:15:25.190 and we work with people all around the world 00:15:25.190 --> 00:15:27.870 so we just finished a project there with a software 00:15:27.870 --> 00:15:32.080 place in who's based in pennsylvania usa and 00:15:32.080 --> 00:15:34.779 they also have a base in spain we're talking 00:15:34.779 --> 00:15:36.399 with the south african company at the moment 00:15:36.399 --> 00:15:39.460 as well we've been to lithuania you know and 00:15:39.460 --> 00:15:42.379 we do lots around uk and ireland so yeah you 00:15:42.379 --> 00:15:44.419 know and you get to see lots of different organizations 00:15:44.419 --> 00:15:48.059 and how they work and so that's that's a really 00:15:48.059 --> 00:15:51.259 good thing to do is exposes you to lots of different 00:15:51.259 --> 00:15:55.179 um things that can be done you know how business 00:15:55.179 --> 00:15:58.120 can can run which is really great It's very cool. 00:15:58.779 --> 00:16:01.879 It's one of the benefits that we have, actually. 00:16:01.980 --> 00:16:03.840 And one of the things, actually, my team really 00:16:03.840 --> 00:16:05.600 enjoys. They get to work with so many different 00:16:05.600 --> 00:16:09.360 businesses. I'm sure all your team picks up lots 00:16:09.360 --> 00:16:12.120 of knowledge from the companies. Absolutely. 00:16:13.240 --> 00:16:18.559 You become like jack of all trades rather than 00:16:18.559 --> 00:16:21.720 a master of any particular, which is nice in 00:16:21.720 --> 00:16:25.840 some ways. And in kind of modern society is almost 00:16:25.840 --> 00:16:28.889 more valuable. Yeah. You know, knowing a little 00:16:28.889 --> 00:16:31.250 about a lot of different things can be very useful. 00:16:31.830 --> 00:16:36.789 So I like that. I like seeing a client go from 00:16:36.789 --> 00:16:39.210 not having ISO to getting ISO and then all the 00:16:39.210 --> 00:16:41.029 benefits that that brings, like the new work, 00:16:41.169 --> 00:16:44.250 et cetera, and the standardized processes and, 00:16:44.269 --> 00:16:46.230 you know, improving their bottom line. I like 00:16:46.230 --> 00:16:48.309 to see all of that. It's nice to know that we 00:16:48.309 --> 00:16:52.090 had a hand in it. Yeah. You know. What else do 00:16:52.090 --> 00:16:58.769 I like? I like... I like that we've been able 00:16:58.769 --> 00:17:01.970 to grow a team. So it was just me in the beginning. 00:17:02.070 --> 00:17:04.549 And now I like the fact that we can create employment, 00:17:04.789 --> 00:17:08.369 you know, kind of grow the economy as such and 00:17:08.369 --> 00:17:11.730 create good quality jobs that are, you know, 00:17:11.730 --> 00:17:16.730 that are interesting to do, but also have a focus 00:17:16.730 --> 00:17:18.750 on the work -life balance. I quite like that, 00:17:18.809 --> 00:17:20.769 you know, knowing my team enjoy what they do, 00:17:20.869 --> 00:17:23.309 but they also have time for their lives as well. 00:17:23.410 --> 00:17:26.269 Yeah. And we can, both of those can work together. 00:17:26.829 --> 00:17:28.490 which i think is really important especially 00:17:28.490 --> 00:17:30.990 after covid you know everyone evaluated everything 00:17:30.990 --> 00:17:36.549 so definitely like because um the because i know 00:17:36.549 --> 00:17:39.210 your role would probably involve actually going 00:17:39.210 --> 00:17:42.549 to companies you'd be like on the go anyway but 00:17:42.549 --> 00:17:44.710 then the likes of i remember when teams just 00:17:44.710 --> 00:17:47.390 came into play and it seems so weird to have 00:17:47.390 --> 00:17:50.910 not used it before like it's like well this is 00:17:50.910 --> 00:17:54.299 the signature and like stuff can be done across 00:17:54.299 --> 00:17:56.019 there you're like okay you can share your screen 00:17:56.019 --> 00:17:59.900 you're like it's what you do okay exactly exactly 00:17:59.900 --> 00:18:02.819 yeah it was a real revolution or revelation for 00:18:02.819 --> 00:18:05.980 us actually and teams we were using before but 00:18:05.980 --> 00:18:08.839 our clients weren't oh right okay and so there 00:18:08.839 --> 00:18:11.059 was some who were pretty tech savvy and we could 00:18:11.059 --> 00:18:13.900 work with them remotely some of our us clients 00:18:13.900 --> 00:18:16.799 we were doing that anyway but then covid hit 00:18:16.799 --> 00:18:20.680 everyone had to yeah just adapt like yeah and 00:18:20.680 --> 00:18:24.220 so that allowed us now to And that suits us and 00:18:24.220 --> 00:18:27.680 the team that we can do a lot of what we do remotely. 00:18:28.299 --> 00:18:30.319 There's still that need to go and have boots 00:18:30.319 --> 00:18:32.799 on the ground. Yeah. Make sure that everything 00:18:32.799 --> 00:18:36.140 is as the client says and that we are supporting 00:18:36.140 --> 00:18:38.579 them the right way instead of just being on the 00:18:38.579 --> 00:18:41.119 end of a screen saying do X, Y, and Z. We actually 00:18:41.119 --> 00:18:43.380 go and do it for them. Yeah. That's it. They 00:18:43.380 --> 00:18:47.079 actually see it in action. Oh, yeah. And I feel 00:18:47.079 --> 00:18:48.900 like that's a better way to learn. You see the 00:18:48.900 --> 00:18:52.619 actual practicality of it. Absolutely. absolutely 00:18:52.619 --> 00:18:56.220 oh yeah no thanks for um explaining about your 00:18:56.220 --> 00:18:59.519 job and why you love it so much um so sort of 00:18:59.519 --> 00:19:02.539 training or what did you do to like for this 00:19:02.539 --> 00:19:08.740 um role or creating this company um not really 00:19:08.740 --> 00:19:12.700 much specific training there's very little out 00:19:12.700 --> 00:19:17.839 there in the web iso and you can do a lead order 00:19:17.839 --> 00:19:22.630 course okay we're about 2k oh my goodness okay 00:19:22.630 --> 00:19:25.289 and they're really not good value for money i 00:19:25.289 --> 00:19:27.990 don't recommend them right okay that's probably 00:19:27.990 --> 00:19:30.029 strange to hear me say that but i don't recommend 00:19:30.029 --> 00:19:32.329 them because they don't most people do it to 00:19:32.329 --> 00:19:34.549 maybe learn how to put iso into their business 00:19:34.549 --> 00:19:36.609 okay and it's not going to teach you how to do 00:19:36.609 --> 00:19:39.509 that so it's a real it's a in my opinion it's 00:19:39.509 --> 00:19:42.170 not good value for money best thing to do is 00:19:42.170 --> 00:19:46.069 and what i done was um i worked with the business 00:19:46.069 --> 00:19:48.609 and i was there like you were their iso coordinator 00:19:48.609 --> 00:19:53.549 and i just had the advantage that the business 00:19:53.549 --> 00:19:56.609 at the time was maybe 7 800 people strong with 00:19:56.609 --> 00:20:00.529 many sites around uk and ireland so i got exposed 00:20:00.529 --> 00:20:03.430 to the real the challenging part of iso when 00:20:03.430 --> 00:20:06.009 it is multiple standards multiple people multiple 00:20:06.009 --> 00:20:09.269 sites yeah and so i got a couple of years of 00:20:09.269 --> 00:20:12.250 implementing and running a system like that and 00:20:12.250 --> 00:20:15.390 that really set me up in good stead for for setting 00:20:15.390 --> 00:20:17.450 up the business to help other businesses as well 00:20:17.450 --> 00:20:20.549 yeah that's really that's an inspiring story 00:20:20.549 --> 00:20:23.890 and i like the sound of it because it just like 00:20:23.890 --> 00:20:26.269 shows that like you're exposed to like to your 00:20:26.269 --> 00:20:27.910 other work and you're like yeah that's what i'm 00:20:27.910 --> 00:20:30.049 gonna do yeah and everything and i think the 00:20:30.049 --> 00:20:32.349 problem we were chatting a bit before the podcast 00:20:32.349 --> 00:20:35.890 um began uh but like the problem is like the 00:20:35.890 --> 00:20:39.369 likes of the practical experience of like knowing 00:20:39.369 --> 00:20:43.059 what you want to do when you're 16 like it's 00:20:43.059 --> 00:20:45.400 not like you know i think loads of people are 00:20:45.400 --> 00:20:48.200 realizing it's like kind of that's actually like 00:20:48.200 --> 00:20:51.059 not really possible like you're at that age in 00:20:51.059 --> 00:20:53.720 your teenage years even your 20s it's gonna change 00:20:53.720 --> 00:20:59.119 like you know constantly and yeah but like like 00:20:59.119 --> 00:21:02.779 if you're exposed to like an environment so you 00:21:02.779 --> 00:21:06.559 don't just do academia like or you don't just 00:21:06.559 --> 00:21:09.920 do okay i'm gonna learn all this but then you 00:21:09.920 --> 00:21:11.880 actually get to the practical side you're like 00:21:11.880 --> 00:21:13.799 i actually don't want to do that but if you're 00:21:13.799 --> 00:21:16.079 exposed to it from early on stage like i'm more 00:21:16.079 --> 00:21:18.400 sure about what i want to do yeah you can see 00:21:18.400 --> 00:21:22.859 what you like yeah exactly exactly yeah um but 00:21:22.859 --> 00:21:25.180 yeah there's nothing there's no real course that 00:21:25.180 --> 00:21:28.079 you can do i think they cover a little bit about 00:21:28.079 --> 00:21:32.039 iso and compliance in university of ulster okay 00:21:32.039 --> 00:21:34.900 um because one of the courses that they do there 00:21:34.900 --> 00:21:41.930 and when they do the uh They train the EHOs, 00:21:41.930 --> 00:21:43.750 Environmental Health Officers. So there's a course 00:21:43.750 --> 00:21:46.690 on that and there's a little bit in it. And certainly 00:21:46.690 --> 00:21:51.049 one of my guys has done that course. There's 00:21:51.049 --> 00:21:54.490 really nothing, like even taking an IMS coordinator 00:21:54.490 --> 00:21:57.650 out of their role and bringing them into what 00:21:57.650 --> 00:21:59.309 we do in the consultancy side, there's still 00:21:59.309 --> 00:22:03.109 a real uphill learning curve too. go into a business 00:22:03.109 --> 00:22:06.049 you've never been into before and interpret their 00:22:06.049 --> 00:22:08.250 requirements as a standard for them and build 00:22:08.250 --> 00:22:10.569 a system for them yeah that's different than 00:22:10.569 --> 00:22:12.650 just running a system that was created for you 00:22:12.650 --> 00:22:16.289 so it's it's almost learning from the ground 00:22:16.289 --> 00:22:19.569 up every time right okay yeah because it's very 00:22:19.569 --> 00:22:23.130 like it's tailored towards like that very cool 00:22:23.130 --> 00:22:25.750 yeah like it is and it is a lot of work like 00:22:25.750 --> 00:22:28.430 i've seen the manuals like they are they're like 00:22:28.430 --> 00:22:31.349 hefty boys like you know yeah but thankfully 00:22:31.349 --> 00:22:34.009 over the last few years we've been able to hone 00:22:34.009 --> 00:22:36.990 them down a little bit okay okay constantly refining 00:22:36.990 --> 00:22:39.470 our processes so i like to think that we put 00:22:39.470 --> 00:22:42.250 out the leanest manuals you could get i would 00:22:42.250 --> 00:22:44.890 still be in touch with um maybe some people from 00:22:44.890 --> 00:22:49.250 my previous company and um one girl she sent 00:22:49.250 --> 00:22:52.250 like a selfie and i seen the ms manual in the 00:22:52.250 --> 00:22:55.970 background i'm like oh i helped create that that's 00:22:55.970 --> 00:23:00.579 true that's class thanks ryan for explaining 00:23:00.579 --> 00:23:03.759 more um just about the training about yourself 00:23:03.759 --> 00:23:06.579 and kind of the progress to create your own company 00:23:06.579 --> 00:23:09.779 like it's very interesting stuff okay so now 00:23:09.779 --> 00:23:12.339 we're on to the difficult section of the podcast 00:23:12.339 --> 00:23:16.619 okay and it's called the quest around okay and 00:23:16.619 --> 00:23:20.299 i like to do this and tailor and it towards um 00:23:20.299 --> 00:23:24.220 like the guests okay and this is and they come 00:23:24.220 --> 00:23:26.269 up with wacky names of them And I'm going to 00:23:26.269 --> 00:23:27.809 ask you a couple of questions and hopefully you 00:23:27.809 --> 00:23:31.589 get it right. So this one, like, hopefully you've 00:23:31.589 --> 00:23:33.549 seen this movie because then you'll get it. So 00:23:33.549 --> 00:23:35.829 it's called International Standards and Where 00:23:35.829 --> 00:23:40.470 to Find Them. Okay. You know, like, have you 00:23:40.470 --> 00:23:42.250 ever seen Fantastic Beasts and Where to Find 00:23:42.250 --> 00:23:46.490 Them? Yeah, yeah. See when it's live? It'll work. 00:23:46.529 --> 00:23:51.150 Okay. Okay. I trust you. I trust you. Okay. So 00:23:51.150 --> 00:23:53.750 we're discussing there most of the standards. 00:23:54.779 --> 00:23:58.400 are made up or like brought up by the bsi the 00:23:58.400 --> 00:24:02.660 british standard um institution there we go the 00:24:02.660 --> 00:24:04.500 name completely blank but i got it in the end 00:24:04.500 --> 00:24:08.960 um can you tell me like has it a guest when they 00:24:08.960 --> 00:24:15.640 were finding bsi 150 years ago somewhere there 00:24:15.640 --> 00:24:19.460 you'd be you'd be close you would be close um 00:24:19.460 --> 00:24:26.589 1901 1901 yeah it's fairly early on yeah and 00:24:26.589 --> 00:24:30.329 it's been it became the British Engineering Standards 00:24:30.329 --> 00:24:34.650 Association in 1918 and then from that it adopted 00:24:34.650 --> 00:24:37.690 to the British Standards Institution and it just 00:24:37.690 --> 00:24:42.990 kept on going and yeah it's based in London and 00:24:42.990 --> 00:24:46.049 looks like a very official place got a photo 00:24:46.049 --> 00:24:51.750 of it here but yeah okay brilliant so second 00:24:51.750 --> 00:24:55.670 question There are three official languages of 00:24:55.670 --> 00:25:04.130 ISO. Are there? Can you tell me two out of three, 00:25:04.170 --> 00:25:09.009 though? I think English and German. Oh, you're 00:25:09.009 --> 00:25:12.750 so close. There's English. English and French. 00:25:13.710 --> 00:25:17.140 Right off the bat, yes. Yes, that is. Yeah. And 00:25:17.140 --> 00:25:20.940 what's the other one? Russian. I would have expected 00:25:20.940 --> 00:25:24.180 Russian. I don't know why. I would have thought 00:25:24.180 --> 00:25:28.859 something like German. The more you know. Every 00:25:28.859 --> 00:25:31.319 day is a learning day. Obviously, I've learned 00:25:31.319 --> 00:25:34.859 lots already. Yeah, exactly. Okay, well, there's 00:25:34.859 --> 00:25:39.559 only two questions in the international standards 00:25:39.559 --> 00:25:42.579 and where to find them. You're off the hook now. 00:25:42.720 --> 00:25:48.190 We can go back to that. Because, you know what, 00:25:48.289 --> 00:25:50.990 I did have more questions, okay? You just didn't 00:25:50.990 --> 00:25:53.170 want to embarrass me. I didn't want to embarrass 00:25:53.170 --> 00:25:55.950 myself. You said these right off the bat. But 00:25:55.950 --> 00:26:00.789 what does ISO 9001 stand for? It actually doesn't 00:26:00.789 --> 00:26:03.029 really stand for anything. A lot of people think 00:26:03.029 --> 00:26:06.670 that ISO stands for International Standards Organization, 00:26:06.970 --> 00:26:09.269 but it's actually the International Organization 00:26:09.269 --> 00:26:11.990 of Standards. Oh, really? Okay. So it's just 00:26:11.990 --> 00:26:16.420 a prefix given to it. And every standard, every 00:26:16.420 --> 00:26:19.220 kind of standard has its own unique identifier, 00:26:19.400 --> 00:26:22.740 i .e. the 9001. So there's a 9001 series of standards. 00:26:22.839 --> 00:26:25.619 Yeah. A 9000 series of standards. So there's 00:26:25.619 --> 00:26:30.839 9004, which explains a little bit about ISO 9001. 00:26:31.000 --> 00:26:33.700 Oh, my goodness. Okay. It goes up to, like, 30s 00:26:33.700 --> 00:26:35.819 and stuff. But no one ever reads them, and nor 00:26:35.819 --> 00:26:38.799 do you ever really need to read those. The only 00:26:38.799 --> 00:26:42.000 one that's certifiable there is the 9001. Right. 00:26:42.119 --> 00:26:46.529 2015. Okay. And is that the same for the 14 ,001? 00:26:46.769 --> 00:26:50.130 Same. Oh, wow. Absolutely, yeah. Okay. And then 00:26:50.130 --> 00:26:53.789 the 45 ,001 as well. All the same, yeah. There's 00:26:53.789 --> 00:26:57.230 usually in a group like that, then they only 00:26:57.230 --> 00:27:03.049 certify one of them. Okay. And 9 ,001 is like 00:27:03.049 --> 00:27:05.849 a million plus certificates around the world, 00:27:05.990 --> 00:27:12.410 accredited certificates now. 14 ,001 is maybe 00:27:12.410 --> 00:27:15.829 10 % of that. right 45 000 ones even less oh 00:27:15.829 --> 00:27:18.490 my goodness so yeah and those are the three most 00:27:18.490 --> 00:27:23.789 popular so 9001 wins by a long long way there's 00:27:23.789 --> 00:27:26.589 a that's you know that is definite pop quiz knowledge 00:27:26.589 --> 00:27:28.670 i feel like if there's a particular pop quiz 00:27:28.670 --> 00:27:32.210 like yeah like the bsi created a pop quiz like 00:27:32.210 --> 00:27:34.490 that is such a that'll be one of the questions 00:27:34.490 --> 00:27:37.559 definitely And then the third question. See, 00:27:37.640 --> 00:27:39.859 I had like about five questions prepared, but 00:27:39.859 --> 00:27:41.519 I'm like, the first three right off the bat, 00:27:41.619 --> 00:27:43.460 I'm like, we've already discussed this. Oh my 00:27:43.460 --> 00:27:46.619 goodness. But I was going to say, and I actually 00:27:46.619 --> 00:27:49.319 got this question wrong. Okay. I was going to 00:27:49.319 --> 00:27:53.680 say, what happened in 2018 to a particular ISO 00:27:53.680 --> 00:27:56.420 standard? But as you were saying, it was 2020 00:27:56.420 --> 00:28:01.519 to the ISO, like, oh no, the OHAS 18001. Yeah, 00:28:01.519 --> 00:28:05.799 it was a 45. Changed to 45001. So, yeah, my memory 00:28:05.799 --> 00:28:07.819 did not serve me correctly in that. You were 00:28:07.819 --> 00:28:10.140 close. I kind of played back. I was like, it 00:28:10.140 --> 00:28:12.220 was there. I don't think I remember that happening. 00:28:12.440 --> 00:28:15.400 So it must be that day, but no. But yeah, every 00:28:15.400 --> 00:28:17.980 couple gets like three years to transition to 00:28:17.980 --> 00:28:21.640 the new version. So if it came out in 2018, you 00:28:21.640 --> 00:28:25.859 had until roughly around 2020, 2021, depending 00:28:25.859 --> 00:28:28.579 on when your cycle ended, to upgrade to the new 00:28:28.579 --> 00:28:30.440 version. So you guys might not have upgraded 00:28:30.440 --> 00:28:32.900 until like 2020. Okay. Which is why you might 00:28:32.900 --> 00:28:38.099 remember 2020. Very good. Okay. Okay. I'll accept 00:28:38.099 --> 00:28:42.380 that. And one of the other questions I wanted 00:28:42.380 --> 00:28:46.299 to ask you that like I didn't send on your crib 00:28:46.299 --> 00:28:48.140 sheet before this podcast episode, so apologies. 00:28:48.619 --> 00:28:55.140 But just like a talk through the ISO, like the 00:28:55.140 --> 00:28:58.160 ISO accreditation process from what I remember. 00:28:59.150 --> 00:29:02.869 The IMS manual is created and tailored to that 00:29:02.869 --> 00:29:08.890 particular company. You create all the different 00:29:08.890 --> 00:29:11.509 standards they need, all the notes they need, 00:29:11.650 --> 00:29:15.069 all the files they need or need to refer to. 00:29:15.309 --> 00:29:18.170 And then the company pretty much puts it in action. 00:29:18.430 --> 00:29:23.150 And then they operate like that for a period 00:29:23.150 --> 00:29:26.750 of six months or until they perform an audit. 00:29:29.049 --> 00:29:34.230 By the third party accreditation. And they come 00:29:34.230 --> 00:29:37.769 in and do an audit. Is an audit a year? Yeah. 00:29:38.029 --> 00:29:40.630 So, I mean, you're right. The very first stage, 00:29:40.789 --> 00:29:42.410 and I'll kind of walk you through our process, 00:29:42.470 --> 00:29:44.630 the very first stage is the gap analysis to understand 00:29:44.630 --> 00:29:47.690 what the client already does and how they align 00:29:47.690 --> 00:29:51.750 with the standards. Ideally, and if you think 00:29:51.750 --> 00:29:54.150 about it like a big jigsaw, ideally you'll supply 00:29:54.150 --> 00:29:57.250 as many pieces as possible and we fit in the 00:29:57.250 --> 00:29:59.460 bits that are missing. and then what we supply 00:29:59.460 --> 00:30:01.759 you with is a completed system that you now have 00:30:01.759 --> 00:30:05.759 to implement and once you start using it then 00:30:05.759 --> 00:30:07.720 you're kind of preparing yourself for the upcoming 00:30:07.720 --> 00:30:11.700 audit now in year one that very first year the 00:30:11.700 --> 00:30:14.819 cert body that's a third party accredited cb 00:30:14.819 --> 00:30:18.279 and they will do two audits at stage one audit 00:30:18.279 --> 00:30:20.920 is essentially a document review do you have 00:30:20.920 --> 00:30:23.400 your system in place does it align with the requirements 00:30:23.400 --> 00:30:25.259 of the standards that you're seeking certification 00:30:25.259 --> 00:30:28.559 to and if they're happy then they'll let you 00:30:28.559 --> 00:30:30.700 through to the next stage and usually about six 00:30:30.700 --> 00:30:33.400 to eight weeks later they'll do a stage two audit 00:30:33.400 --> 00:30:36.559 which is a are you walking the walk you told 00:30:36.559 --> 00:30:38.660 me you're going to do this show me that you are 00:30:38.660 --> 00:30:40.180 doing it show me that you've done your audits 00:30:40.180 --> 00:30:41.759 show me you've got your waste transfer notes 00:30:41.759 --> 00:30:43.279 show me that you've done your cost assessments 00:30:43.279 --> 00:30:45.640 show me that you've done your risk assessments 00:30:45.640 --> 00:30:47.400 show me that you're checking your quality on 00:30:47.400 --> 00:30:50.619 your products and once you get that audit over 00:30:50.619 --> 00:30:53.230 you you can tell the rest of the world you're 00:30:53.230 --> 00:30:55.910 isocertified right okay okay and then you get 00:30:55.910 --> 00:30:58.390 into that cycle of maintaining that system doing 00:30:58.390 --> 00:31:00.710 all the things you need to do and then generally 00:31:00.710 --> 00:31:03.269 speaking every year an auditor will come out 00:31:03.269 --> 00:31:06.730 to see you some cert bodies like bsi who was 00:31:06.730 --> 00:31:08.690 spoken about might come out every six months 00:31:08.690 --> 00:31:12.049 and but generally speaking that's that's the 00:31:12.049 --> 00:31:15.390 process right okay that's like yeah i just want 00:31:15.390 --> 00:31:17.170 to outline that in my head because i remember 00:31:17.170 --> 00:31:21.140 there was so much like i remember Like, you know, 00:31:21.180 --> 00:31:23.519 you guys came in, you gave us the manual, and 00:31:23.519 --> 00:31:25.400 you're like, okay, do this. And then I remember 00:31:25.400 --> 00:31:28.140 auditors at different times, and I'm like, what's 00:31:28.140 --> 00:31:30.680 up with you? You just show up, it's like, I knew 00:31:30.680 --> 00:31:32.579 you were doing this today. I'm like, okay, that's 00:31:32.579 --> 00:31:36.619 fine. But no, Brian, thank you so much for coming 00:31:36.619 --> 00:31:38.740 on the podcast, because even an absolute delight 00:31:38.740 --> 00:31:41.279 to talk to, and also just talking about your 00:31:41.279 --> 00:31:44.180 career path and the type of work you do, so interesting. 00:31:44.319 --> 00:31:47.200 I hope it's inspired a lot of other people to 00:31:47.200 --> 00:31:49.839 follow what they want to do. and like just to 00:31:49.839 --> 00:31:53.259 find out what's out there but before you go do 00:31:53.259 --> 00:31:54.880 you have any advice for future professionals 00:31:54.880 --> 00:31:58.099 that might want to get into the iso sector or 00:31:58.099 --> 00:32:03.319 industry i think i suppose if you were first 00:32:03.319 --> 00:32:06.039 and foremost very few people know about iso anyway 00:32:06.039 --> 00:32:08.480 so if you do find yourself in that position where 00:32:08.480 --> 00:32:10.500 you're kind of going i like the sound of that 00:32:10.500 --> 00:32:12.859 which i don't think there's too many people and 00:32:12.859 --> 00:32:17.779 but what i would suggest is really really get 00:32:17.779 --> 00:32:20.359 a good sound knowledge of the different functions 00:32:20.359 --> 00:32:23.160 within a business so understand what the purpose 00:32:23.160 --> 00:32:25.680 of the purchasing department is understand the 00:32:25.680 --> 00:32:29.400 purchase of the sales department how operations 00:32:29.400 --> 00:32:32.920 work which are accounts having a real sound knowledge 00:32:32.920 --> 00:32:35.420 of all the components of a business and how they 00:32:35.420 --> 00:32:38.660 interact to deliver that service to the customer 00:32:38.660 --> 00:32:40.700 that product of the customer is really important 00:32:40.700 --> 00:32:45.079 and i think if they do what you did and become 00:32:45.799 --> 00:32:48.140 the IMS coordinator, the system coordinator, 00:32:48.359 --> 00:32:51.880 or the ISO person in the business. I think that 00:32:51.880 --> 00:32:53.920 would be a big help. Learn to do that first. 00:32:54.640 --> 00:32:58.500 Anyone who's listening to this who does ISO will 00:32:58.500 --> 00:33:02.039 know that if someone came to volunteer themselves 00:33:02.039 --> 00:33:04.680 to be that person, they would quite happily hand 00:33:04.680 --> 00:33:09.099 it off. It tends to be added to, certainly in 00:33:09.099 --> 00:33:13.639 an SME, it's added on to the HR managers. and 00:33:13.639 --> 00:33:16.859 list of duties or the ops manager or whatever 00:33:16.859 --> 00:33:19.420 it may be and they're usually super busy yeah 00:33:19.420 --> 00:33:21.900 and don't have time to give it actually yeah 00:33:21.900 --> 00:33:25.339 you know the the give it what it deserves to 00:33:25.339 --> 00:33:28.059 make it run right so you can volunteer you can 00:33:28.059 --> 00:33:30.779 really build a career around compliance and you'll 00:33:30.779 --> 00:33:33.660 get exposed to so much within within a business 00:33:33.660 --> 00:33:35.980 that particularly the internal audits would help 00:33:35.980 --> 00:33:39.240 you really understand yeah business They're, 00:33:39.240 --> 00:33:41.700 they're really fantastic. Any, any kind of junior 00:33:41.700 --> 00:33:44.099 staff that we're dealing with in a client, I 00:33:44.099 --> 00:33:46.259 would always say like, put yourself forward for 00:33:46.259 --> 00:33:47.920 the internal audits. You'll learn so much about 00:33:47.920 --> 00:33:50.740 the business. That's yeah. That's my advice. 00:33:51.359 --> 00:33:54.059 I don't think there's, there's no course or anything 00:33:54.059 --> 00:33:57.059 you can do. So it's real on the job learning. 00:33:57.339 --> 00:33:59.539 That's yeah. That's, you know, that's the best 00:33:59.539 --> 00:34:01.640 type of learning. That was this type of learning 00:34:01.640 --> 00:34:03.779 for me. Like, it's funny because the business 00:34:03.779 --> 00:34:07.849 I was in before, um, kind of, we, installed insulation 00:34:07.849 --> 00:34:11.550 whereas this one this one i'm more assessing 00:34:11.550 --> 00:34:14.230 insulation yeah and the thermal performance and 00:34:14.230 --> 00:34:17.170 see the difference like it was so like i'm just 00:34:17.170 --> 00:34:18.969 like it was more like your installment insulation 00:34:18.969 --> 00:34:21.929 like okay check off this and then i'm like oh 00:34:21.929 --> 00:34:24.969 my goodness the thermal performance like there's 00:34:24.969 --> 00:34:27.329 so much you have to take into account and it's 00:34:27.329 --> 00:34:30.230 great you can see both sides yeah use that experience 00:34:30.230 --> 00:34:32.989 of what the installers are up against yes what 00:34:32.989 --> 00:34:35.500 you guys are looking for you can maybe see the 00:34:35.500 --> 00:34:37.940 challenges that the installers have i feel like 00:34:37.940 --> 00:34:40.219 because like i've been in this that kind of role 00:34:40.219 --> 00:34:42.119 but six years so i'm definitely forgetting the 00:34:42.119 --> 00:34:45.280 other side like yeah yeah yeah it happens it 00:34:45.280 --> 00:34:48.800 happens um but yeah no thank you very much for 00:34:48.800 --> 00:34:51.699 coming on the podcast and hopefully if you're 00:34:51.699 --> 00:34:55.000 not too busy i know new power time um absolutely 00:34:55.000 --> 00:34:57.019 flat out but if you're not too busy we'd love 00:34:57.019 --> 00:34:59.420 to have you back on or anyone else from your 00:34:59.420 --> 00:35:02.510 organization um no problem thanks for having 00:35:02.510 --> 00:35:04.750 me yeah appreciate it of course i usually like 00:35:04.750 --> 00:35:08.369 to end on a pun as well um but and i usually 00:35:08.369 --> 00:35:10.710 try and make it up like during the pop like during 00:35:10.710 --> 00:35:13.369 the episode yeah and it's going to be something 00:35:13.369 --> 00:35:16.889 like um like you know oh yeah i know what it's 00:35:16.889 --> 00:35:18.409 going to be it's going to be like yeah set your 00:35:18.409 --> 00:35:23.789 own standard like um for like what you want from 00:35:23.789 --> 00:35:26.170 your work life absolutely that's a good that's 00:35:26.170 --> 00:35:28.510 a good model to have yeah Yeah, definitely. Hopefully 00:35:28.510 --> 00:35:31.010 it inspires some people. Well, let's see. Hopefully. 00:35:32.489 --> 00:35:35.329 Okay. Okay. Thanks for listening to Carbon Climates. 00:35:35.510 --> 00:35:37.750 If you follow us on Instagram at carbon underscore 00:35:37.750 --> 00:35:40.329 climates, you can keep up to date of our latest 00:35:40.329 --> 00:35:43.929 news or episode uploads or when we're next posting. 00:35:44.170 --> 00:35:46.750 Okay. Thanks for listening. Bye. Do you want 00:35:46.750 --> 00:35:47.710 to say bye? Bye.