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Hello everybody and welcome to this week's edition of Your Mortgage Process.

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I am of course your host, Greg Wareham.

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We got a great guest for you today, Mr. Terry Darling.

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Terry, how you doing?

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Hey, Greg.

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Good morning and thanks for having me on to talk today.

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It's great to be here.

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No, pleasure having you on.

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So Terry owns Home Safe Inspections and you're in the home inspection business.

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That's right.

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We're full service home inspectors and we cover from Monmouth all the way to Bergen

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County all over New Jersey.

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That's great, Terry.

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And I want everyone to hear this out for a second.

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So we're going to, Terry and I are doing the podcast today, but this is going to be followed

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up by an on-site inspection that you're going to be able to view on YouTube and online.

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So it's going to be really great.

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We're going to talk about a lot of things that we're going to do for that home inspection

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today, and then everyone's going to get to see it in video because it's kind of an unknown

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for someone that hasn't bought a house before, what the process is like.

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Yeah, that's great.

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And setting expectation and making sure that the buyer, especially the first time buyer,

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sort of knows what to expect on inspection and the type of information they're going

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to get.

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Sure.

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So before we start getting into it, Terry, tell us about you.

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How did you get into this business?

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We chatted a little off air, so I know the answer.

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Go ahead.

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My real estate career actually began on the appraisal side.

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I'm also a certified residential appraiser, and I have been for a long time.

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So I started in the business that way.

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I learned as an independent fee appraiser.

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I worked for Bank of America and LandSafe and CoreLogic as a staff appraiser for about

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12 years here in New Jersey.

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And a lot of changes with that industry, like every industry, I knew that I wanted to go

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into business for myself again, but I wanted to be in a business that was serving the client,

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the person.

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Sure.

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You know, I wanted to be in a business that the client in the real estate transaction

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found value in and also gave us a chance to really be in direct contact with that client.

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So that's really what led me into home inspection.

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And we founded HomeSafe in 2019.

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We're growing every year.

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We're adding services every year.

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And we're trying to add value to the client experience all the time.

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That's great.

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Congratulations, Terry.

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And you know, I have a fondness for people in the appraisal business.

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Terry and I were talking off air.

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I met my wife, Rachel, because she was a staff appraiser for Champion Mortgage at the time.

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And I think Terry may have handled some transactions for Champion back in the late 90s.

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So you may have been on some other.

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We may have been on some deals together and didn't even know it.

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Yeah.

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And here we come full circle.

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That's it.

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So so you got into the business.

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It was a natural segue from coming from an appraisal background.

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So when you look at making that transition, right, so you understand houses because you

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were an appraiser.

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How do you get into the technical aspect of it when you're going to start to inspect homes?

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Well, the classroom side, the training for a home inspector is is pretty significant.

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You're looking at one hundred and forty hours in the classroom, plus your apprenticeship

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time.

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So and I was very, very blessed to have some terrific mentors to work with me directly

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here in New Jersey and also on the national level, too.

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So that was terrific.

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You know, there's a lot to learn.

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I've taken a lot of exams over my life.

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There's probably not anyone that's more comprehensive than the home inspector exam, because really

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you're looking at building material and design and concepts from eighteen fifty to the present

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day.

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Right.

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For the entire country.

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So you're looking at, you know, the way we build homes, the way we cool homes and say

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Arizona isn't the same as the way we cool a home here.

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Sure.

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Right.

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So there's just this vast amount of knowledge.

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But you know, you commit to that and the training and so when you so you get that hundred and

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forty hours of classroom time, excuse me, and then we're we have an apprenticeship.

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Now does that class time include parts from all over the country or do they focus specifically

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on kind of our tri-state area?

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Well, you focus more primarily on the northeast, right, in the building styles and designs

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here.

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But you really you are touching on everything, you know, to some degree, too.

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So you're touching on, you know, things that exist in the southwest like swamp coolers

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for air conditioning that, you know, we're never going to see.

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What the heck is a swamp cooler?

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Something you're never going to see, right?

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Makes me uncomfortable.

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I know.

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It just sounds strange, right?

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So you do have to touch on some of those things, too.

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But OK.

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But yeah, your focus really was mostly here.

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So and that's good.

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So as a home inspector, what do you what do you think your primary job is?

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Like, how do you see your role in the process?

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So, you know, in sort of everything I do, I always think about purpose, right?

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Like what's the purpose?

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What drives you in the big things and the little things in life?

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And as a home inspector, the purpose of the inspector is a little bit different than the

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client's purpose.

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The purpose of a home inspection really is to find defects in the home, report them to

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the client, and then also teach the client how to operate that house, how to live in

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that house and operate it going forward so that it's healthy and safe for them, not just

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right now, but in years to come, too.

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And that's really like our why.

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But the client side is a little different because a client looks at a home inspection

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and why does anybody ever hire a home inspector?

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And this really kind of goes back to why I got into this this line of the business in

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the first place.

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When you think about a real estate transaction, you think about all the things that have to

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happen, you're well versed in all those things, right?

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From the agent to the mortgage title, appraisal, flood insurance on some properties, right?

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All of these things, they're all required, right?

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I mean, with some exceptions, if you're a cash buyer, you can eliminate the mortgage

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piece, but for the most part, they're all required pieces of the transaction.

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Correct.

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Like if you're getting a loan like a traditional home buyer, all those things are needed to

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be done.

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The home inspection, it's not.

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It's an option, right?

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For essentially all mortgage products, right?

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Optional.

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I mean, the lender doesn't even usually see the home inspection.

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We don't want to see it.

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Right.

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Matter of fact, it'd be super taboo to receive it because it's too granular for an underwriter

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to say, yes.

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Oh, my gosh, what's wrong with everything?

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Right.

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Well, hands up, right?

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Exactly.

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This is the one line of business that nobody needs, but if you're delivering value, everybody

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should want.

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Right.

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It's well put.

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And that's one of the reasons that really drove me to it and kind of pushed me away

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from the appraisal end because clients don't see value in that, right?

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But in this, if you're delivering the kind of customer service experience, even if there

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are no defects or very few defects in a house, if you're giving someone that customer service

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experience, this is something they should find value in and want to have done.

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And it's kind of curious because during the pandemic, you saw people passing on inspection

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because it made their offer more attractive, you know, for one thing.

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And so I felt like it made us sort of raise our game even more because here, a lot of

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clients are passing on this.

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You may not be asking for things on an inspection contingency for a repair anyway or a credit

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anyway.

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Why do you still want to have this done?

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Because you're going to learn so much about that house that it's going to be a value to

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have a home inspection.

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You know, it was one of the downfalls of that covid market, in my opinion, where the home

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inspection got eliminated in a lot of situations.

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And it's absolutely critical that people understand the house.

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I've owned several houses over the course of time.

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I don't understand how to operate it.

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I still put, you know, it's fine even in my house now.

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Where's that water shut off again?

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Like, right.

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And it's I love what you hit on with the educational end of it, because, yes, you have to go through

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the house.

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We're looking for technical issues.

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But so much of that as well as the education to the potential buyer of understanding how

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they operate everything.

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And for someone like me, they can't hang a picture on the wall.

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You know, I need that.

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Yeah, right.

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I need that.

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And had you inspected my house, I'd probably still be calling.

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Where is this theory?

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But but anyway, that's that's fantastic.

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So we're looking at the educational end of it, the technical end of it.

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I just want to drill down a little bit on the technical end of it.

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So when you go into a house, what are you looking for?

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Like, what's the process look like?

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Well, there are four major components, you know, really of every home, the structure,

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and foundation, plumbing and heating, electrical.

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You know, those are the main things that obviously you're looking at.

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But the home inspection is more comprehensive than that, of course.

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We look at it, you know, when we're on inspection, we always like to sort of overlap.

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We like to go over things more than once every time you see a house.

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You know, you remember, like the first time you see a house, you know, you're there for

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a couple of minutes is like a first date.

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Yeah.

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And you're like, oh, it's great.

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And then you make an offer and you're like, oh, you're going to, you know, marry this

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house for 30 years after a first date.

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The second time you're there, I hate the shoes.

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That second time you're there, you're spending more time, you're seeing different things

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every time.

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And then after you move in, you're like, oh, I didn't notice that.

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You know, so you're always seeing more and more things, which is why on inspection we

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have a we formulate our policy or protocol so that we overlap, you know, at least two

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times on every section of the house.

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But as far as a buyer and what they need to understand, like what's included, you brought

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up the water main, where the shutoff is.

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Those things are vital on every inspection.

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You need to know that as a homeowner, the gas shutoff, where that's located as well.

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The electric main panel and shutoff and then any sub panels are obviously important.

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I can't wait to have you at my house inspecting it.

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Yeah, you write it on the wall for me.

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But anyway, I interrupted.

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All good.

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Electrical heating, plumbing, we're looking at structural.

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What are some so when you go in and those are all major concerns.

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So I know part of an inspection will be some other things as well, just identify to the

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potential homeowner.

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So when you go in and look at structural, what are some red flags that you may see?

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Well, with structural in the foundation, you're always looking for cracks, especially lateral

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cracks and movement in the foundation.

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OK.

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Prior repairs.

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I just want to clarify that.

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So lateral, what do you mean by that?

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So the audience understands.

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Yeah.

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So, you know, lateral cracks versus horizontal.

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There can be a real significant difference in what's actually happening and what's kind

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of moving.

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OK.

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So you know, so lateral is going to be that's kind of the vertical.

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Right.

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Right.

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And then you have horizontal.

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If lateral is more important, why?

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What's happening?

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It's actually really not.

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Lateral cracks are more common, but oftentimes they're not really too big of a red flag.

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It's that horizontal or that step crack that can be showing movement, which can be a bigger

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concern.

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Now, is there a certain size of a crack that's a big alarm?

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You know, hairline, quarter in it.

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I've heard all sorts of different things.

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Yeah.

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Usually if you can get your fingertip in there, it's a little more of a concern.

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I mean, most my home has foundational cracks, too, that have been sealed up.

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So you take a look at them over time.

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That's why keeping your inspection reports important as well.

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And because you can look back at your photos and say, because how are you going to know?

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Did that really change over a year or not?

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You know, like so that's a good reference point to go back and look at with structure.

245
00:12:08,840 --> 00:12:11,320
We always look at prior repairs.

246
00:12:11,320 --> 00:12:16,080
Sometimes we've seen trusses cut in the attic structure where somebody's added air conditioning

247
00:12:16,080 --> 00:12:17,080
and air handler.

248
00:12:17,080 --> 00:12:19,040
Later, they've cut trusses and all this.

249
00:12:19,040 --> 00:12:23,960
And that means kind of the actual wood, the two by fours that support the roof.

250
00:12:23,960 --> 00:12:24,960
Yeah.

251
00:12:24,960 --> 00:12:29,800
And if those are cut, you know, yikes, that's yeah, that doesn't seem like a good idea.

252
00:12:29,800 --> 00:12:30,800
No, right.

253
00:12:30,800 --> 00:12:33,280
It's not typically not.

254
00:12:33,280 --> 00:12:36,600
So foundation structure is definitely a big one.

255
00:12:36,600 --> 00:12:39,280
You know, roofing, of course, everybody wants to know, right.

256
00:12:39,280 --> 00:12:40,920
You know, how long is your roof going to last?

257
00:12:40,920 --> 00:12:45,400
I wish I could tell everybody, you know, there's no crystal ball to know exactly how long it's

258
00:12:45,400 --> 00:12:46,400
going to last.

259
00:12:46,400 --> 00:12:50,080
I want to come back to roofing in one second, but one more question on structural because

260
00:12:50,080 --> 00:12:51,760
it's really important.

261
00:12:51,760 --> 00:12:56,760
So if we've identified something that that it's not necessarily an issue, but it could

262
00:12:56,760 --> 00:12:59,480
be a potential concern.

263
00:12:59,480 --> 00:13:03,960
And kind of my experience with that is most things you can fix, correct?

264
00:13:03,960 --> 00:13:06,280
If it was really felt it was a big deal.

265
00:13:06,280 --> 00:13:07,280
Yeah.

266
00:13:07,280 --> 00:13:08,280
Right.

267
00:13:08,280 --> 00:13:10,800
So I don't know that anything's always necessarily a deal killer.

268
00:13:10,800 --> 00:13:13,760
It's just trying to understand what needs to get done.

269
00:13:13,760 --> 00:13:16,920
And do we need a structural engineer or do we need to take it to the next level?

270
00:13:16,920 --> 00:13:17,920
Correct.

271
00:13:17,920 --> 00:13:18,920
Yeah.

272
00:13:18,920 --> 00:13:20,440
And even with structure, almost everything can be fixed.

273
00:13:20,440 --> 00:13:24,960
There are very few homes that, you know, there's nothing you can do here.

274
00:13:24,960 --> 00:13:25,960
Right.

275
00:13:25,960 --> 00:13:28,360
In fact, we've never really had anything like that.

276
00:13:28,360 --> 00:13:33,080
But a client, a buyer can hear a structure and, you know, it's an alarm.

277
00:13:33,080 --> 00:13:34,080
It's a red flag.

278
00:13:34,080 --> 00:13:35,080
Exactly.

279
00:13:35,080 --> 00:13:37,040
Oh, my God, the structure, it's going to collapse while I'm sleeping.

280
00:13:37,040 --> 00:13:39,760
But a lot of times it's, you know, a cracked or broken joist.

281
00:13:39,760 --> 00:13:40,760
Right.

282
00:13:40,760 --> 00:13:42,640
And it's pretty easy to just sister that and fix it.

283
00:13:42,640 --> 00:13:45,720
It's really not even all that expensive and pretty easy to do.

284
00:13:45,720 --> 00:13:51,120
So you know, whatever the information is, how you give it to the client, how you explain

285
00:13:51,120 --> 00:13:57,680
it to them, it really goes a long way because you just tell someone, hey, broken joist needs

286
00:13:57,680 --> 00:13:58,720
to be replaced.

287
00:13:58,720 --> 00:14:02,920
You know, you can have somebody run it for the hills when really, if they understand

288
00:14:02,920 --> 00:14:08,920
how it's corrected and know that it's really not that big a deal, you know, the repairs

289
00:14:08,920 --> 00:14:11,560
is nothing that can't be overcome.

290
00:14:11,560 --> 00:14:12,560
Right.

291
00:14:12,560 --> 00:14:13,560
So you have to have a good communication with it.

292
00:14:13,560 --> 00:14:14,560
Yeah.

293
00:14:14,560 --> 00:14:16,600
And coming back to the roof, because that's going to be a common one.

294
00:14:16,600 --> 00:14:19,120
That's what the average person like myself would say.

295
00:14:19,120 --> 00:14:20,120
Yeah.

296
00:14:20,120 --> 00:14:21,120
Hey, how long is this roof going to be good for?

297
00:14:21,120 --> 00:14:22,720
How long is the HVAC system good for?

298
00:14:22,720 --> 00:14:23,720
Right.

299
00:14:23,720 --> 00:14:24,720
We want to know that.

300
00:14:24,720 --> 00:14:28,960
So when you look at a roof, what are some of the telltale signs of longevity of that

301
00:14:28,960 --> 00:14:30,600
roof, remaining longevity?

302
00:14:30,600 --> 00:14:35,000
Well, with a roof, we always try to find out in a disclosure, you know, when it was replaced

303
00:14:35,000 --> 00:14:36,000
last.

304
00:14:36,000 --> 00:14:38,280
But again, some people don't always know.

305
00:14:38,280 --> 00:14:41,040
Some people may not be, you know, completely forthcoming.

306
00:14:41,040 --> 00:14:42,040
Yeah.

307
00:14:42,040 --> 00:14:43,040
Right.

308
00:14:43,040 --> 00:14:49,520
So there is that architectural shingle roofs, you know, the modern day asphalt shingle roof,

309
00:14:49,520 --> 00:14:51,880
they do show their age really well.

310
00:14:51,880 --> 00:14:57,120
You know, it's hard to tell if one's five years old or 15 years old as opposed to the

311
00:14:57,120 --> 00:14:58,320
old three tab roof.

312
00:14:58,320 --> 00:15:03,080
You kind of had a better idea because of the way they aged.

313
00:15:03,080 --> 00:15:07,360
The good news with the architectural shingle roof is it's a 30 year roof, you know, if

314
00:15:07,360 --> 00:15:08,440
it's installed correctly.

315
00:15:08,440 --> 00:15:12,080
So you do usually get a lot of life out of them.

316
00:15:12,080 --> 00:15:17,920
You know, with a roof inspection, we either walk it or we fly it or we do both.

317
00:15:17,920 --> 00:15:21,440
You know, if we can do both, we'll certainly do that as well.

318
00:15:21,440 --> 00:15:25,640
I always like to walk a roof if we can, because you learn, you know, you just you're on it.

319
00:15:25,640 --> 00:15:28,200
You know, you're going to learn more about it.

320
00:15:28,200 --> 00:15:29,880
But you're a braver man than me.

321
00:15:29,880 --> 00:15:31,640
So you're walking around on the roof.

322
00:15:31,640 --> 00:15:34,560
I had to change the floodlights that are up in my roof.

323
00:15:34,560 --> 00:15:37,080
And I shimmied off up on that roof and I changed them.

324
00:15:37,080 --> 00:15:40,000
And I'm like, oh, my God, I'm going to die.

325
00:15:40,000 --> 00:15:45,040
I'm going to get off and I got it down on my belly trying to get out.

326
00:15:45,040 --> 00:15:47,280
Anyway, I don't mean to digress.

327
00:15:47,280 --> 00:15:51,600
So but it's common, though, for you to use a drone to look at the roofing.

328
00:15:51,600 --> 00:15:53,560
Yeah, the drone's been great.

329
00:15:53,560 --> 00:15:58,480
You know, it lets us go places that we just normally couldn't go for safety reasons and,

330
00:15:58,480 --> 00:16:00,960
you know, different things like that.

331
00:16:00,960 --> 00:16:01,960
So it's terrific.

332
00:16:01,960 --> 00:16:05,360
And, you know, clients love it because you get great footage from all angles.

333
00:16:05,360 --> 00:16:06,360
Yeah, that's great.

334
00:16:06,360 --> 00:16:08,080
Now, how about from an electrical standpoint?

335
00:16:08,080 --> 00:16:10,280
What are some of the main things that we're looking at?

336
00:16:10,280 --> 00:16:11,280
Yeah.

337
00:16:11,280 --> 00:16:15,720
So with the electrical portion of the home inspection, obviously, we're going to operate

338
00:16:15,720 --> 00:16:20,680
all the fixtures, switches, you know, everything we can operate in the home we will.

339
00:16:20,680 --> 00:16:25,120
But we look at the electrical system at the panel at the service entry and then also at

340
00:16:25,120 --> 00:16:26,120
the panel, too.

341
00:16:26,120 --> 00:16:27,120
So we take the panel cover off.

342
00:16:27,120 --> 00:16:32,260
We're going to inspect the inside of it to make sure it was wired properly.

343
00:16:32,260 --> 00:16:37,440
Some of the most common defects we find are double tap breakers, double tap neutrals where

344
00:16:37,440 --> 00:16:41,520
a breaker has two wires attached to it where it should only have one.

345
00:16:41,520 --> 00:16:44,280
Things like that that, you know, a homeowner is just not going to see.

346
00:16:44,280 --> 00:16:49,440
And also, you know, if you bring, you know, dad or Uncle Joe, who's a contractor, they're

347
00:16:49,440 --> 00:16:51,280
not going to take the panel cover off for you.

348
00:16:51,280 --> 00:16:55,440
You know, they're not licensed and insured as an inspector to do things like that.

349
00:16:55,440 --> 00:16:58,840
So those are things that you're going to miss if you're going to, you know, choose to skip

350
00:16:58,840 --> 00:16:59,840
on the inspection.

351
00:16:59,840 --> 00:17:01,480
Yeah, that makes sense.

352
00:17:01,480 --> 00:17:03,640
Do you see any fuse boxes anymore?

353
00:17:03,640 --> 00:17:04,640
Very rarely.

354
00:17:04,640 --> 00:17:07,380
Sometimes they're left over very rarely.

355
00:17:07,380 --> 00:17:12,320
But you know what we see often in New Jersey still are the Federal Pacific panels.

356
00:17:12,320 --> 00:17:13,320
So what's that mean?

357
00:17:13,320 --> 00:17:18,800
So the Federal Pacific panels were in use from the 50s to about the 80s.

358
00:17:18,800 --> 00:17:23,440
They were made right here in Newark, New Jersey, which is why you see so many here.

359
00:17:23,440 --> 00:17:25,040
And they have a really high failure rate.

360
00:17:25,040 --> 00:17:26,880
Their failure rate is about 25 percent.

361
00:17:26,880 --> 00:17:28,200
Oh, my goodness.

362
00:17:28,200 --> 00:17:30,680
So which failure mean?

363
00:17:30,680 --> 00:17:36,600
So Federal Pacific panels utilize stab lock breakers.

364
00:17:36,600 --> 00:17:42,880
If you ever see a stab lock breaker, it has red on the tip on the end of it.

365
00:17:42,880 --> 00:17:48,920
You'll see they can overheat for really no reason.

366
00:17:48,920 --> 00:17:52,020
And so that's why they're not in use anymore.

367
00:17:52,020 --> 00:17:58,800
And it used to be and I think it still is where FHA would not loan on a home with a

368
00:17:58,800 --> 00:18:00,420
Federal Pacific panel.

369
00:18:00,420 --> 00:18:05,680
So any time we see a Federal Pacific panel, we immediately call for for it to be replaced.

370
00:18:05,680 --> 00:18:09,360
And as far as I know, every home inspector in New Jersey does.

371
00:18:09,360 --> 00:18:10,360
You just they're dangerous.

372
00:18:10,360 --> 00:18:12,260
Yeah, they're too high a failure rate.

373
00:18:12,260 --> 00:18:17,000
So that's something that you know, that's something if you bring over Uncle Bob or Aunt

374
00:18:17,000 --> 00:18:19,960
Sally that's going to inspect it, they don't know.

375
00:18:19,960 --> 00:18:20,960
They may not know.

376
00:18:20,960 --> 00:18:21,960
Yeah.

377
00:18:21,960 --> 00:18:23,240
I mean, it's unless that's what you do.

378
00:18:23,240 --> 00:18:24,240
Right.

379
00:18:24,240 --> 00:18:28,200
And that's one thing, too, that our realtor friends, too, when they're looking at a listing

380
00:18:28,200 --> 00:18:32,200
appointment, you know, to take a listing as you're kind of walking through the house.

381
00:18:32,200 --> 00:18:37,000
If you see something like a Federal Pacific panel, that's something you can, you know,

382
00:18:37,000 --> 00:18:40,900
counsel that client on and say, listen, we're going to have to look to either replace this

383
00:18:40,900 --> 00:18:43,480
or a seller or buyer is going to look for a credit for this.

384
00:18:43,480 --> 00:18:46,200
So, you know, keep that in mind as you're getting ready to list the house.

385
00:18:46,200 --> 00:18:50,000
It wouldn't be a terrible idea with permission to be able to take a picture of it and send

386
00:18:50,000 --> 00:18:51,000
it to you.

387
00:18:51,000 --> 00:18:52,000
Yeah, right.

388
00:18:52,000 --> 00:18:53,000
Absolutely.

389
00:18:53,000 --> 00:18:54,000
You can kind of take a quick look at it.

390
00:18:54,000 --> 00:18:57,580
And if they have a question or a doubt, then, you know, we can help out without even having

391
00:18:57,580 --> 00:18:58,960
to make a site visit.

392
00:18:58,960 --> 00:18:59,960
Sure.

393
00:18:59,960 --> 00:19:03,360
So I wanted something else popped into my mind with that.

394
00:19:03,360 --> 00:19:11,360
So as a home seller, is it a good idea for me to get an inspection done prior to listing

395
00:19:11,360 --> 00:19:12,480
my house for sale?

396
00:19:12,480 --> 00:19:13,620
That's a good question.

397
00:19:13,620 --> 00:19:21,360
And just yesterday, we got a call from from a client who booked us for his mother's house.

398
00:19:21,360 --> 00:19:26,640
She will eventually be going into a health care situation or, you know, assisted living.

399
00:19:26,640 --> 00:19:28,880
Yeah, assisted living situation.

400
00:19:28,880 --> 00:19:32,320
And so he's looking down the road to do that later this year.

401
00:19:32,320 --> 00:19:34,400
House was built in 1860.

402
00:19:34,400 --> 00:19:35,400
It was a cider mill.

403
00:19:35,400 --> 00:19:39,560
It was used as a cider mill when it was built and it's been converted to a house.

404
00:19:39,560 --> 00:19:41,400
He lives in Connecticut.

405
00:19:41,400 --> 00:19:45,200
So he's not the everyday user of the house.

406
00:19:45,200 --> 00:19:50,320
And those are the typical client for a pre-listing inspection is someone who's not the everyday

407
00:19:50,320 --> 00:19:51,320
user.

408
00:19:51,320 --> 00:19:55,780
So someone who's inheriting or a landlord who had a tenant occupant who's not there

409
00:19:55,780 --> 00:19:57,120
every day.

410
00:19:57,120 --> 00:20:03,120
You may not really have the kind of understanding of what issues the house may have.

411
00:20:03,120 --> 00:20:09,240
And pre-listing inspections are good really for anybody to get an idea like that.

412
00:20:09,240 --> 00:20:12,160
But especially those people that don't use the house every day.

413
00:20:12,160 --> 00:20:16,200
So that as you're looking to market it, you're kind of going in with your eyes wide open

414
00:20:16,200 --> 00:20:20,060
on what the typical buyer is going to expect either have fixed or have a credit.

415
00:20:20,060 --> 00:20:23,620
It almost seems critical to have it done if you're not familiar with the house at all.

416
00:20:23,620 --> 00:20:26,400
You got to at least understand what's going on in the house.

417
00:20:26,400 --> 00:20:27,920
Yeah, I think it is really helpful.

418
00:20:27,920 --> 00:20:28,920
Okay.

419
00:20:28,920 --> 00:20:33,880
Now, I want to jump back over to like heating and plumbing and all of that.

420
00:20:33,880 --> 00:20:35,180
So what do we look for?

421
00:20:35,180 --> 00:20:37,080
How long is my air conditioning unit good for?

422
00:20:37,080 --> 00:20:38,080
Yeah.

423
00:20:38,080 --> 00:20:40,200
So we do look at all those things.

424
00:20:40,200 --> 00:20:42,120
We'll test and operate everything we can.

425
00:20:42,120 --> 00:20:45,600
And we'll also report on the age.

426
00:20:45,600 --> 00:20:46,600
You can never guess.

427
00:20:46,600 --> 00:20:51,400
You can't look in the future and go, oh, this is going to last however long.

428
00:20:51,400 --> 00:20:53,440
It's going to be five more years.

429
00:20:53,440 --> 00:21:00,800
Because some units, I bought a house in 2007 and the water heater was 29 years old.

430
00:21:00,800 --> 00:21:02,760
It was working great.

431
00:21:02,760 --> 00:21:03,760
It shouldn't have been working anymore.

432
00:21:03,760 --> 00:21:04,760
Right.

433
00:21:04,760 --> 00:21:06,760
And it was the first thing I replaced before it went out.

434
00:21:06,760 --> 00:21:10,900
But a water heater typically lasts about 10 years and that was going on 30.

435
00:21:10,900 --> 00:21:15,200
So with proper maintenance and a little bit of luck, things can last a lot longer than

436
00:21:15,200 --> 00:21:16,200
they should.

437
00:21:16,200 --> 00:21:18,720
But that doesn't mean you shouldn't be prepared to replace it.

438
00:21:18,720 --> 00:21:21,160
And so that's kind of how we counsel people.

439
00:21:21,160 --> 00:21:25,880
Your air conditioning unit, you can expect it to last about 15 years or so.

440
00:21:25,880 --> 00:21:31,400
But if it's 13 years old and it goes out next year, you shouldn't be overly surprised because

441
00:21:31,400 --> 00:21:33,840
it's getting to be of that age.

442
00:21:33,840 --> 00:21:36,960
So that's really how we counsel people because you can't tell anybody, oh, this is going

443
00:21:36,960 --> 00:21:39,680
to last another year or whatever.

444
00:21:39,680 --> 00:21:45,280
You just need to say, be prepared to replace this because it's getting to be around that

445
00:21:45,280 --> 00:21:46,280
time.

446
00:21:46,280 --> 00:21:47,880
Information, you just need to know if you're going to buy the house.

447
00:21:47,880 --> 00:21:48,880
All right.

448
00:21:48,880 --> 00:21:50,460
This may have a five year shelf life.

449
00:21:50,460 --> 00:21:51,920
You could have a two year, a 10 year.

450
00:21:51,920 --> 00:21:55,320
But just understanding what you're getting into when you're purchasing the home.

451
00:21:55,320 --> 00:21:57,240
And then sometimes there's other information available.

452
00:21:57,240 --> 00:22:05,460
So sometimes you have that seller who's been a little bit OCD or just a really very maintenance

453
00:22:05,460 --> 00:22:06,960
savvy seller.

454
00:22:06,960 --> 00:22:10,920
And you see they've got records where an HVAC technician has been here every year for the

455
00:22:10,920 --> 00:22:14,040
last 10 years and they're taking really good care of that furnace.

456
00:22:14,040 --> 00:22:17,720
Well, I would expect that furnace is probably going to last, right?

457
00:22:17,720 --> 00:22:22,380
As opposed to somebody who hasn't changed the filter in three years and it's got dust

458
00:22:22,380 --> 00:22:23,680
hanging all over it.

459
00:22:23,680 --> 00:22:24,680
That person probably isn't.

460
00:22:24,680 --> 00:22:25,680
Have you been to my house?

461
00:22:25,680 --> 00:22:26,680
No secrets here.

462
00:22:26,680 --> 00:22:27,680
No secrets, Greg.

463
00:22:27,680 --> 00:22:36,040
But yeah, sometimes you learn things too that feel like this component or system has a better

464
00:22:36,040 --> 00:22:38,960
shot at a longer life than another one.

465
00:22:38,960 --> 00:22:42,940
It's also important when they come in, there's different types of systems.

466
00:22:42,940 --> 00:22:45,240
So there's that forced hot air system.

467
00:22:45,240 --> 00:22:46,240
There's like the boiler.

468
00:22:46,240 --> 00:22:47,240
Yeah.

469
00:22:47,240 --> 00:22:52,720
I've been down that road before, but it's you know, there's so many different options,

470
00:22:52,720 --> 00:22:53,720
right?

471
00:22:53,720 --> 00:22:57,440
And they have different functionality, different maintenance, different lifespans.

472
00:22:57,440 --> 00:23:00,520
You know, I don't know if this is true or not just my personal experience, but I feel

473
00:23:00,520 --> 00:23:05,120
like the forced hot air system seems to last longer than something that has water pumping

474
00:23:05,120 --> 00:23:06,120
through it.

475
00:23:06,120 --> 00:23:07,740
That's not my personal experience.

476
00:23:07,740 --> 00:23:12,840
And you know, the teaching part of teaching a client like what to do and what to expect

477
00:23:12,840 --> 00:23:16,720
on things like that's really important because maintenance on a furnace, right?

478
00:23:16,720 --> 00:23:19,240
It's a hot air system is completely different.

479
00:23:19,240 --> 00:23:22,640
And if you have a steam boiler system, there are different things.

480
00:23:22,640 --> 00:23:26,800
You may have a system you need to bleed it out, you know, to bleed the water out of it

481
00:23:26,800 --> 00:23:28,960
on a weekly basis.

482
00:23:28,960 --> 00:23:30,960
And the hot air system is a little different.

483
00:23:30,960 --> 00:23:34,480
If it's split, you know, the air is running through that air handler all year through

484
00:23:34,480 --> 00:23:36,640
your air conditioning and your heating.

485
00:23:36,640 --> 00:23:40,960
And so you need to know, you need to change that filter throughout the year, not just

486
00:23:40,960 --> 00:23:41,960
in the wintertime.

487
00:23:41,960 --> 00:23:43,880
And have some bad order ahead of time, everybody.

488
00:23:43,880 --> 00:23:45,840
That's make sure you have them ready to go.

489
00:23:45,840 --> 00:23:47,960
And you know, I tell people that too.

490
00:23:47,960 --> 00:23:52,120
And the other thing people like to do now is you can set up Amazon to just send you

491
00:23:52,120 --> 00:23:55,120
something, you know, periodically, right?

492
00:23:55,120 --> 00:23:59,680
If you need that filter every three months, all of a sudden, boom, it just shows up on

493
00:23:59,680 --> 00:24:00,680
the porch.

494
00:24:00,680 --> 00:24:01,680
That's a great idea.

495
00:24:01,680 --> 00:24:02,680
Right.

496
00:24:02,680 --> 00:24:03,680
Because you never remember.

497
00:24:03,680 --> 00:24:04,680
No, people don't.

498
00:24:04,680 --> 00:24:06,000
You know, you're caught up in your own life.

499
00:24:06,000 --> 00:24:07,000
You don't think about changing that.

500
00:24:07,000 --> 00:24:08,280
Yeah, especially if you don't see it.

501
00:24:08,280 --> 00:24:10,280
If it's not somewhere you're walking by it every day.

502
00:24:10,280 --> 00:24:11,280
Right.

503
00:24:11,280 --> 00:24:12,280
Yeah.

504
00:24:12,280 --> 00:24:13,560
So those are some of the major things that that we're looking at.

505
00:24:13,560 --> 00:24:16,240
What are some of the other things that we want to look at when we're going through our

506
00:24:16,240 --> 00:24:17,240
house?

507
00:24:17,240 --> 00:24:18,880
Well, the high level, the kitchen, the kitchen is big.

508
00:24:18,880 --> 00:24:19,880
Yeah.

509
00:24:19,880 --> 00:24:20,880
Right.

510
00:24:20,880 --> 00:24:24,680
So the kitchen, we operate everything in the kitchen from the cabinets, windows, all the

511
00:24:24,680 --> 00:24:28,680
fixtures, electric and plumbing fixtures, and then all the appliances.

512
00:24:28,680 --> 00:24:32,220
So you know, you want to know your appliances work.

513
00:24:32,220 --> 00:24:33,840
And then we also document those for age.

514
00:24:33,840 --> 00:24:37,000
OK, because you need to know, you know, how old is something and when can you expect it

515
00:24:37,000 --> 00:24:39,960
to to, you know, go out?

516
00:24:39,960 --> 00:24:44,680
Do you find certain brands have a longer lifespan than other brands?

517
00:24:44,680 --> 00:24:46,680
You know, I don't think so, Greg.

518
00:24:46,680 --> 00:24:52,440
I mean, I've seen certain things go out, you know.

519
00:24:52,440 --> 00:24:54,920
And even myself, like I had a great dishwasher.

520
00:24:54,920 --> 00:24:58,400
I have a Bosch dishwasher versus GE.

521
00:24:58,400 --> 00:24:59,560
I mean, what the heck's the difference?

522
00:24:59,560 --> 00:25:03,400
I don't know, but I spent a lot of money on a dishwasher once and it lasted 18 months.

523
00:25:03,400 --> 00:25:09,800
And so I bought a brand that I thought was probably inferior and it's still going strong.

524
00:25:09,800 --> 00:25:11,920
OK, so I don't know.

525
00:25:11,920 --> 00:25:14,160
I think it's probably the anecdotal a little bit.

526
00:25:14,160 --> 00:25:17,720
And just, you know, sometimes you get a car that's great.

527
00:25:17,720 --> 00:25:21,080
One brand and sometimes, you know, same brand and it's a lemon.

528
00:25:21,080 --> 00:25:23,360
And sometimes even the individual unit that you buy.

529
00:25:23,360 --> 00:25:24,360
Right.

530
00:25:24,360 --> 00:25:27,520
So you get up two of the same brand and one's a lemon, one's not right.

531
00:25:27,520 --> 00:25:28,520
Yeah.

532
00:25:28,520 --> 00:25:33,960
But the appliance thing, that's one thing that even makes a new construction inspection

533
00:25:33,960 --> 00:25:36,480
of value.

534
00:25:36,480 --> 00:25:41,440
These technicians typically put an appliance in, leave all the packing in it and never

535
00:25:41,440 --> 00:25:42,440
test it.

536
00:25:42,440 --> 00:25:44,720
And people, I think, who are buying new construction don't realize that.

537
00:25:44,720 --> 00:25:49,880
But one of the things we usually do is we take apart all the packing in the stove and

538
00:25:49,880 --> 00:25:51,680
we take apart the dishwasher and run it.

539
00:25:51,680 --> 00:25:54,760
Because I mean, who would think you're going to put something in and not test it?

540
00:25:54,760 --> 00:25:56,320
But technicians just really don't.

541
00:25:56,320 --> 00:25:57,400
It's pretty, pretty common.

542
00:25:57,400 --> 00:25:58,400
That's a great point.

543
00:25:58,400 --> 00:26:02,080
I can't think of anything that make your head blow up more than you buy new construction.

544
00:26:02,080 --> 00:26:03,080
It's brand new.

545
00:26:03,080 --> 00:26:04,080
You turn on it doesn't work.

546
00:26:04,080 --> 00:26:05,080
Right.

547
00:26:05,080 --> 00:26:06,080
Right.

548
00:26:06,080 --> 00:26:08,480
And you can kind of see the spiral there.

549
00:26:08,480 --> 00:26:09,480
Yeah.

550
00:26:09,480 --> 00:26:10,480
And it happens all the time.

551
00:26:10,480 --> 00:26:16,800
We had a trainee out with us two weeks ago and he was on three jobs in a row.

552
00:26:16,800 --> 00:26:22,720
And funny enough, every dishwasher was a problem and two of them were new construction.

553
00:26:22,720 --> 00:26:28,760
And so we've nicknamed him dishwasher now because he's got some luck with dishwashers.

554
00:26:28,760 --> 00:26:30,560
But yeah, that happens more often than you think.

555
00:26:30,560 --> 00:26:34,160
And I want to come to your team for a second because I know you have a team of inspectors

556
00:26:34,160 --> 00:26:35,160
that work for your company.

557
00:26:35,160 --> 00:26:41,360
Do you have people that specialize in particular areas or can everyone do the full inspection?

558
00:26:41,360 --> 00:26:44,000
Our inspectors can do a full inspection.

559
00:26:44,000 --> 00:26:45,760
However, we do specialize a little bit.

560
00:26:45,760 --> 00:26:52,200
We do have inspectors who are sewer inspection certified.

561
00:26:52,200 --> 00:26:56,680
We have inspectors who are FAA drone licensed pilots because you have to be a licensed pilot

562
00:26:56,680 --> 00:27:00,080
to operate the drone professionally.

563
00:27:00,080 --> 00:27:01,700
So yeah, we do specialize as well.

564
00:27:01,700 --> 00:27:03,320
We have radon technicians.

565
00:27:03,320 --> 00:27:08,920
So our inspectors have opportunity to expand their professional expertise within the company.

566
00:27:08,920 --> 00:27:11,400
And we always encourage people to do that.

567
00:27:11,400 --> 00:27:14,640
Before we come back to the interior of the house, I want to talk about the sewer inspection

568
00:27:14,640 --> 00:27:16,360
that you just brought up.

569
00:27:16,360 --> 00:27:20,120
So my thought on is, okay, well, it's a sewer system.

570
00:27:20,120 --> 00:27:22,540
I don't even own the sewer system.

571
00:27:22,540 --> 00:27:24,400
What could potentially be the problem there?

572
00:27:24,400 --> 00:27:25,400
Yeah.

573
00:27:25,400 --> 00:27:26,400
What do you say?

574
00:27:26,400 --> 00:27:33,160
So the sewer line inspection, really what it does is it gives you an opportunity to

575
00:27:33,160 --> 00:27:39,600
visually see the lateral sewer line that runs from the house all the way to the municipal

576
00:27:39,600 --> 00:27:44,680
sewer line in the street or the septic tank if you happen to be on septic.

577
00:27:44,680 --> 00:27:46,480
And why is that important?

578
00:27:46,480 --> 00:27:50,840
Well, if you can't see it, you don't know what's happening.

579
00:27:50,840 --> 00:27:57,200
We have a lot of older housing stock in New Jersey, and cast iron sewer pipes are common.

580
00:27:57,200 --> 00:27:58,360
That's what I have in my home, too.

581
00:27:58,360 --> 00:28:00,620
My home was built in the 20s.

582
00:28:00,620 --> 00:28:05,400
Cast iron lines have a typical life of about 75 years or so.

583
00:28:05,400 --> 00:28:07,480
And they deteriorate.

584
00:28:07,480 --> 00:28:12,320
But other lines as well, even PVC lines, we find issues with.

585
00:28:12,320 --> 00:28:18,860
We had a four-year-old house earlier this past fall that had pretty severe blockage

586
00:28:18,860 --> 00:28:19,860
in it.

587
00:28:19,860 --> 00:28:22,560
And that one had a snub-nosed screwdriver stuck in it.

588
00:28:22,560 --> 00:28:24,560
How do you get that down the toilet?

589
00:28:24,560 --> 00:28:26,560
Who flushed a screwdriver down the toilet?

590
00:28:26,560 --> 00:28:28,560
So this could have been a construction guy.

591
00:28:28,560 --> 00:28:30,280
It could have been when it was open still.

592
00:28:30,280 --> 00:28:33,240
Like during construction, if someone dropped it, it fell in.

593
00:28:33,240 --> 00:28:35,240
That's probably more likely with that one.

594
00:28:35,240 --> 00:28:37,520
We had a squirrel.

595
00:28:37,520 --> 00:28:41,320
We had a squirrel in the line just this last fall, too.

596
00:28:41,320 --> 00:28:43,720
That was a bad day for that squirrel.

597
00:28:43,720 --> 00:28:45,520
But you do see odd things.

598
00:28:45,520 --> 00:28:51,200
The most common thing with lines are root penetrations, so tree roots will get in, especially

599
00:28:51,200 --> 00:28:53,560
where the lines connect at the offsets.

600
00:28:53,560 --> 00:28:57,180
That can cause a blockage.

601
00:28:57,180 --> 00:29:02,520
If a line can have a belly or be sunken, so if it's not properly supported underneath

602
00:29:02,520 --> 00:29:04,520
it, you can get a dip in it.

603
00:29:04,520 --> 00:29:06,040
It can cause backups.

604
00:29:06,040 --> 00:29:09,120
There's a lot of issues with sewer lines because you just don't really know what's happening

605
00:29:09,120 --> 00:29:10,120
underneath.

606
00:29:10,120 --> 00:29:12,240
Whose responsibility is that?

607
00:29:12,240 --> 00:29:14,000
Is it the responsibility of the homeowner?

608
00:29:14,000 --> 00:29:15,000
It is.

609
00:29:15,000 --> 00:29:19,280
If it's on your property from where it runs to the home out to the municipal line, it

610
00:29:19,280 --> 00:29:20,280
is your responsibility.

611
00:29:20,280 --> 00:29:21,280
Oh my God.

612
00:29:21,280 --> 00:29:22,280
What a disaster, right?

613
00:29:22,280 --> 00:29:23,280
You got to tear up your yard.

614
00:29:23,280 --> 00:29:25,000
You got to replace the pipe.

615
00:29:25,000 --> 00:29:27,400
Incredibly expensive to replace sewer lines.

616
00:29:27,400 --> 00:29:32,120
So that was one of the things that we talked a little bit before about the pandemic time

617
00:29:32,120 --> 00:29:35,220
and clients skipping on the inspection.

618
00:29:35,220 --> 00:29:40,120
That was something that more and more clients were adding on because even when a buyer's

619
00:29:40,120 --> 00:29:47,040
negotiating power was softer on the inspection front, that was something that they felt strongly.

620
00:29:47,040 --> 00:29:51,120
If there was an issue with the sewer line, they could push the seller to fix it because

621
00:29:51,120 --> 00:29:52,760
it's so significant.

622
00:29:52,760 --> 00:29:58,920
So we ended up doing more sewer scopes in 21 than ever because of that reason.

623
00:29:58,920 --> 00:30:00,960
That makes sense.

624
00:30:00,960 --> 00:30:04,320
If anyone's ever been there and had backed up, I remember the first house that we ever

625
00:30:04,320 --> 00:30:09,280
bought, it was a septic system and the distribution box collapsed.

626
00:30:09,280 --> 00:30:11,160
We'll talk about septic in a second.

627
00:30:11,160 --> 00:30:12,320
You flush the toilet.

628
00:30:12,320 --> 00:30:13,680
Started with you flush the toilet.

629
00:30:13,680 --> 00:30:15,960
I'd lived in the house for a week.

630
00:30:15,960 --> 00:30:16,960
Oh no.

631
00:30:16,960 --> 00:30:17,960
Yeah.

632
00:30:17,960 --> 00:30:18,960
And you know what?

633
00:30:18,960 --> 00:30:22,120
The inspector, I just don't feel like he did a good job.

634
00:30:22,120 --> 00:30:25,360
And maybe there wasn't a way to figure it out, but that's another story.

635
00:30:25,360 --> 00:30:27,080
Started with first I flushed the toilet.

636
00:30:27,080 --> 00:30:31,560
About five seconds later, I saw water coming onto the lawn.

637
00:30:31,560 --> 00:30:33,360
I was like, huh, boy.

638
00:30:33,360 --> 00:30:35,040
And then of course, I think I'm seeing things.

639
00:30:35,040 --> 00:30:38,160
I'm like, honey, can you flush the toilet, please?

640
00:30:38,160 --> 00:30:39,800
Tickle, tickle, tickle, tickle.

641
00:30:39,800 --> 00:30:41,240
We got a problem.

642
00:30:41,240 --> 00:30:43,080
And then eventually it just backed up.

643
00:30:43,080 --> 00:30:47,440
Then you flush the toilet and the water starts coming into your house, into the bathroom.

644
00:30:47,440 --> 00:30:49,800
It was a disaster.

645
00:30:49,800 --> 00:30:52,440
And we didn't know.

646
00:30:52,440 --> 00:30:53,880
And did it collapse in a week?

647
00:30:53,880 --> 00:30:58,380
I don't know that it did, but I don't think anyone ever inspected it properly.

648
00:30:58,380 --> 00:31:03,540
So kind of shifting gears on that, when you look at septic inspections, what do you look

649
00:31:03,540 --> 00:31:05,160
for in those?

650
00:31:05,160 --> 00:31:09,080
Well, you're looking for the same sort of things in the line as it runs out to the septic

651
00:31:09,080 --> 00:31:11,160
and where it connects.

652
00:31:11,160 --> 00:31:16,160
And with septic, I mean, the condition of the line, the material of the line is very

653
00:31:16,160 --> 00:31:18,000
important.

654
00:31:18,000 --> 00:31:22,720
And then when you say material, like PVC pipe, what it's really made of.

655
00:31:22,720 --> 00:31:28,480
And then with a septic system, we always recommend to have the whole system looked at too, which

656
00:31:28,480 --> 00:31:31,560
really you're going to open it up and look at the septic itself.

657
00:31:31,560 --> 00:31:34,000
Leech field, all those things.

658
00:31:34,000 --> 00:31:37,560
And I mean, a lot of times if you have a seller who's done a good job with their maintenance

659
00:31:37,560 --> 00:31:41,200
and their records, sometimes that can make a buyer feel confident too.

660
00:31:41,200 --> 00:31:45,360
I mean, really, that's what the inspection process is for, right?

661
00:31:45,360 --> 00:31:49,500
To help a buyer feel more confident about the purchase that they're going to make or

662
00:31:49,500 --> 00:31:56,160
to learn if there's something else here that either needs to be corrected or in those rare

663
00:31:56,160 --> 00:31:59,880
circumstances too that maybe this is too much for me and I want to take a pass.

664
00:31:59,880 --> 00:32:05,680
But really it's informational so that a buyer can be more confident in their decision.

665
00:32:05,680 --> 00:32:06,680
Sure.

666
00:32:06,680 --> 00:32:09,880
So when you're looking at the septic portion of it, you're looking at the leech field and

667
00:32:09,880 --> 00:32:12,280
all of that, making sure everything's absorbing properly.

668
00:32:12,280 --> 00:32:13,280
Yeah.

669
00:32:13,280 --> 00:32:15,600
And there's no water coming out.

670
00:32:15,600 --> 00:32:16,600
Baffles off.

671
00:32:16,600 --> 00:32:17,600
Yeah.

672
00:32:17,600 --> 00:32:20,600
I mean, people that have been there know what I'm talking about.

673
00:32:20,600 --> 00:32:24,040
But yeah, I mean, you got to know that's another very expensive job.

674
00:32:24,040 --> 00:32:25,040
Yeah.

675
00:32:25,040 --> 00:32:27,400
I mean, you have to replace your septic system, big money.

676
00:32:27,400 --> 00:32:28,400
That's right.

677
00:32:28,400 --> 00:32:33,120
And unfortunately, if there's a smaller issue and sludge gets into the leech field, it's

678
00:32:33,120 --> 00:32:34,120
a mess.

679
00:32:34,120 --> 00:32:35,120
It can be.

680
00:32:35,120 --> 00:32:36,120
You know, fortunately, I know from personal experience.

681
00:32:36,120 --> 00:32:37,120
Sorry.

682
00:32:37,120 --> 00:32:38,120
It's rough, especially after a week.

683
00:32:38,120 --> 00:32:39,120
Hey, do you ever...

684
00:32:39,120 --> 00:32:40,120
Oh, it's awful.

685
00:32:40,120 --> 00:32:43,360
The oil, the boiler went within a couple of, within a month.

686
00:32:43,360 --> 00:32:44,560
And we didn't have any money.

687
00:32:44,560 --> 00:32:48,320
I had to borrow money from my parents to get it fixed at the time.

688
00:32:48,320 --> 00:32:49,320
I had to pay them back too.

689
00:32:49,320 --> 00:32:52,360
They didn't just let me skate on it.

690
00:32:52,360 --> 00:32:56,160
So do you see any cesspools at all anymore?

691
00:32:56,160 --> 00:32:58,880
Not really in most of our areas in Jersey, no.

692
00:32:58,880 --> 00:32:59,880
Okay.

693
00:32:59,880 --> 00:33:01,680
So we were up in Sussex County at the time.

694
00:33:01,680 --> 00:33:03,280
So you probably see more of them up there.

695
00:33:03,280 --> 00:33:04,280
All right.

696
00:33:04,280 --> 00:33:06,080
So Nick's question is, how about oil tanks?

697
00:33:06,080 --> 00:33:09,200
Do you do an oil tank sweep or do you recommend it for everything?

698
00:33:09,200 --> 00:33:11,280
Yeah, we really do.

699
00:33:11,280 --> 00:33:14,280
In New Jersey, oil tanks were really common.

700
00:33:14,280 --> 00:33:18,880
And even with a new construction property, if you're not sure what was on that property

701
00:33:18,880 --> 00:33:24,960
before, an oil tank sweep to indicate anything that might be an underground storage tank is

702
00:33:24,960 --> 00:33:27,720
the best way to protect yourself and your investment.

703
00:33:27,720 --> 00:33:29,280
What's it like a metal detector?

704
00:33:29,280 --> 00:33:30,280
It really is.

705
00:33:30,280 --> 00:33:35,000
It's like, yeah, it's a big time metal detector.

706
00:33:35,000 --> 00:33:39,640
The oil tank inspectors also look for other things too, as far as like lines that were

707
00:33:39,640 --> 00:33:44,600
cut where they penetrate into the basement, through the wall, things like that.

708
00:33:44,600 --> 00:33:50,480
And then our inspectors can test for leaks if they find a tank as well.

709
00:33:50,480 --> 00:33:56,000
A lot of tanks, we just had one in Jersey City where we found the tank.

710
00:33:56,000 --> 00:33:57,720
They had filled it with sand in the 90s.

711
00:33:57,720 --> 00:33:58,720
That seemed to be common, right?

712
00:33:58,720 --> 00:33:59,720
It was common.

713
00:33:59,720 --> 00:34:00,720
You just cut it and fill it.

714
00:34:00,720 --> 00:34:01,720
That's right.

715
00:34:01,720 --> 00:34:05,440
But the typical buyer now, that's not really adequate enough because you still want to

716
00:34:05,440 --> 00:34:07,760
make sure you're protected.

717
00:34:07,760 --> 00:34:11,120
I tell people you want to protect that investment.

718
00:34:11,120 --> 00:34:12,360
A home inspection is a good way.

719
00:34:12,360 --> 00:34:15,520
The oil tank sweep is really even a better way.

720
00:34:15,520 --> 00:34:20,080
If you have an oil tank that's leaking, it gets into the groundwater, it's carried to

721
00:34:20,080 --> 00:34:21,680
neighboring properties.

722
00:34:21,680 --> 00:34:25,800
That homeowner is responsible for the contamination on any of those properties.

723
00:34:25,800 --> 00:34:29,000
It's potentially tens or hundreds of thousands of dollars.

724
00:34:29,000 --> 00:34:32,720
So I mean, an oil tank sweep is the best thing you can do to protect yourself.

725
00:34:32,720 --> 00:34:34,960
I wouldn't buy a property in Jersey without a tank sweep.

726
00:34:34,960 --> 00:34:36,800
Yeah, no, makes sense, Terry.

727
00:34:36,800 --> 00:34:38,400
We're going to go to a quick break.

728
00:34:38,400 --> 00:34:39,920
Greg Wareham, Terry Darling.

729
00:34:39,920 --> 00:34:41,920
He has a fantastic name, by the way.

730
00:34:41,920 --> 00:34:44,600
We're going to come right back at you and wrap up.

731
00:34:44,600 --> 00:34:45,600
Sounds good.

732
00:34:45,600 --> 00:34:46,600
All right.

733
00:34:46,600 --> 00:34:47,600
Thanks, Terry.

734
00:34:47,600 --> 00:34:48,680
Hey, welcome back to your mortgage process, everybody.

735
00:34:48,680 --> 00:34:49,920
I'm Greg Wareham.

736
00:34:49,920 --> 00:34:51,880
We have Terry Darling with us today.

737
00:34:51,880 --> 00:34:55,480
You know, Terry, I'm going to spare you the Ja Ja Gabor thing.

738
00:34:55,480 --> 00:34:57,640
And you must have gotten that a million times.

739
00:34:57,640 --> 00:34:58,640
Yeah, definitely.

740
00:34:58,640 --> 00:35:02,680
So listen, when people remember your name, it's a good thing.

741
00:35:02,680 --> 00:35:03,880
So you'll take it.

742
00:35:03,880 --> 00:35:08,000
You know, it's funny when I told Rachel that I was talking to you, she goes, I know Terry

743
00:35:08,000 --> 00:35:09,000
Darling.

744
00:35:09,000 --> 00:35:11,560
I love his name.

745
00:35:11,560 --> 00:35:14,360
So I want to talk a little bit about the radon inspection.

746
00:35:14,360 --> 00:35:16,040
So what's that process look like?

747
00:35:16,040 --> 00:35:17,040
And why is it important?

748
00:35:17,040 --> 00:35:18,040
Yeah.

749
00:35:18,040 --> 00:35:19,040
So really, I mean, that's good.

750
00:35:19,040 --> 00:35:20,680
You get back to the why there.

751
00:35:20,680 --> 00:35:23,520
So radon is a naturally occurring radioactive gas.

752
00:35:23,520 --> 00:35:25,020
And it's everywhere.

753
00:35:25,020 --> 00:35:28,000
It's everywhere all over the country.

754
00:35:28,000 --> 00:35:33,120
You know, even outside, you're on the sidewalk, you're going to inhale some level of radon.

755
00:35:33,120 --> 00:35:37,280
So when a seller says, oh, you're not going to find radon in our house, there's radon

756
00:35:37,280 --> 00:35:38,280
in every house.

757
00:35:38,280 --> 00:35:42,800
The reason we test is you want to know if it's at a level that is dangerous to your

758
00:35:42,800 --> 00:35:44,520
lung health or not.

759
00:35:44,520 --> 00:35:45,520
Sure.

760
00:35:45,520 --> 00:35:48,880
Behind cigarette smoke, radon is the leading cause of lung cancer.

761
00:35:48,880 --> 00:35:49,880
Really?

762
00:35:49,880 --> 00:35:53,400
And, you know, I was in radon class two weeks ago.

763
00:35:53,400 --> 00:36:00,440
I learned that if it weren't for gun deaths and cigarette deaths, radon would be the largest

764
00:36:00,440 --> 00:36:02,520
killer of human beings in the United States.

765
00:36:02,520 --> 00:36:03,520
Oh, my goodness.

766
00:36:03,520 --> 00:36:05,320
So, you know, radon is important.

767
00:36:05,320 --> 00:36:06,640
And that's not to scare everyone.

768
00:36:06,640 --> 00:36:07,640
It's just to understand.

769
00:36:07,640 --> 00:36:08,640
Yeah.

770
00:36:08,640 --> 00:36:14,560
So about 25% of homes in New Jersey have high radon level, meaning above 4.0 picocuries

771
00:36:14,560 --> 00:36:18,240
per liter, which is what the EPA says we should mitigate at.

772
00:36:18,240 --> 00:36:19,480
OK.

773
00:36:19,480 --> 00:36:22,680
How to make it easy to understand.

774
00:36:22,680 --> 00:36:24,800
Four point 0 picocuries per liter.

775
00:36:24,800 --> 00:36:29,440
If you're living in a house with that level of radon is about equivalent to smoking about

776
00:36:29,440 --> 00:36:30,680
eight cigarettes a day.

777
00:36:30,680 --> 00:36:31,680
OK.

778
00:36:31,680 --> 00:36:32,680
Right.

779
00:36:32,680 --> 00:36:35,000
So imagine, you know, if you're three year old, we're living in that house.

780
00:36:35,000 --> 00:36:36,000
That's not what you want.

781
00:36:36,000 --> 00:36:37,000
Right.

782
00:36:37,000 --> 00:36:42,440
So you want to test for that and know the other things with radon to are, you know,

783
00:36:42,440 --> 00:36:44,520
how you use the house.

784
00:36:44,520 --> 00:36:48,440
We were just talking before I have a basement office in my house.

785
00:36:48,440 --> 00:36:49,440
Right.

786
00:36:49,440 --> 00:36:50,440
I heard it has great drywall.

787
00:36:50,440 --> 00:36:54,520
The drywall guy was questionable for sure.

788
00:36:54,520 --> 00:36:55,520
Don't do it yourself, everybody.

789
00:36:55,520 --> 00:36:56,520
Anyway, sorry.

790
00:36:56,520 --> 00:37:00,480
But there were days where that was my everyday office.

791
00:37:00,480 --> 00:37:03,080
So I was in there, you know, hours and hours a day.

792
00:37:03,080 --> 00:37:04,880
And a lot of people are like that in their basement.

793
00:37:04,880 --> 00:37:09,880
So if you're in a space for a long time with exposure, it might be something that's, you

794
00:37:09,880 --> 00:37:12,200
know, a bigger issue.

795
00:37:12,200 --> 00:37:13,920
Or if you have previous lung issues.

796
00:37:13,920 --> 00:37:14,920
Right.

797
00:37:14,920 --> 00:37:20,640
If you have someone who had lung cancer, emphysema or maybe even long covid lives in the home,

798
00:37:20,640 --> 00:37:22,600
you know, maybe you want to consider a system.

799
00:37:22,600 --> 00:37:26,920
But it's one of the things that we usually test for with a real estate transaction.

800
00:37:26,920 --> 00:37:29,400
So you know if the level is high or not.

801
00:37:29,400 --> 00:37:35,240
The good news with radon is it's always I've never seen it where it couldn't be mitigated

802
00:37:35,240 --> 00:37:37,600
to a level that's safe.

803
00:37:37,600 --> 00:37:40,680
And mitigation usually isn't all that expensive.

804
00:37:40,680 --> 00:37:43,400
Usually it's less than about four or five thousand dollars to mitigate a system.

805
00:37:43,400 --> 00:37:46,640
So you're not a fan, a fan blowing it out of the house.

806
00:37:46,640 --> 00:37:47,640
Pretty much.

807
00:37:47,640 --> 00:37:48,640
That's it, Greg.

808
00:37:48,640 --> 00:37:53,840
You have a little bit as far as plumbing goes, you're going to have almost looks like a sump

809
00:37:53,840 --> 00:37:54,840
pump pit.

810
00:37:54,840 --> 00:37:58,120
It's secured in the basement floor and the foundation floor.

811
00:37:58,120 --> 00:38:00,000
And then the plumbing is attached to that with a fan.

812
00:38:00,000 --> 00:38:01,000
Right.

813
00:38:01,000 --> 00:38:04,480
And it's just going to dispel those gases up and out of the house.

814
00:38:04,480 --> 00:38:06,080
So you know, radon is important.

815
00:38:06,080 --> 00:38:07,960
It's good to know what your level is.

816
00:38:07,960 --> 00:38:10,200
You know, it's safe or not.

817
00:38:10,200 --> 00:38:13,880
But it should never be something that kills the deal on a house anyway, because it's like

818
00:38:13,880 --> 00:38:14,880
everything else.

819
00:38:14,880 --> 00:38:15,880
It can be fixed.

820
00:38:15,880 --> 00:38:17,400
Yeah, it can be fixed and it occurs everywhere.

821
00:38:17,400 --> 00:38:18,400
Yeah.

822
00:38:18,400 --> 00:38:20,480
And it would accumulate in the basement because it's in the earth.

823
00:38:20,480 --> 00:38:21,480
Right.

824
00:38:21,480 --> 00:38:22,480
Right.

825
00:38:22,480 --> 00:38:24,920
So really it's coming up through the ground and it's coming through cracks and holes in

826
00:38:24,920 --> 00:38:28,760
the foundation floor, sump pump pits, things like that.

827
00:38:28,760 --> 00:38:31,800
You know, that's why it's different everywhere.

828
00:38:31,800 --> 00:38:34,920
The radon in my house is about one point two.

829
00:38:34,920 --> 00:38:38,520
I tested every other year and I've tested about eight houses on my block.

830
00:38:38,520 --> 00:38:41,080
I live in Union County.

831
00:38:41,080 --> 00:38:44,920
They've all been between point eight and one point three or four.

832
00:38:44,920 --> 00:38:45,920
There's one house.

833
00:38:45,920 --> 00:38:47,360
It's four doors down from us.

834
00:38:47,360 --> 00:38:49,040
It's three point nine.

835
00:38:49,040 --> 00:38:51,360
Just the randomness of where they are in the earth.

836
00:38:51,360 --> 00:38:52,360
That's it.

837
00:38:52,360 --> 00:38:54,160
Radon doesn't know where your property line begins and ends.

838
00:38:54,160 --> 00:38:55,160
It doesn't care.

839
00:38:55,160 --> 00:38:56,160
Yeah.

840
00:38:56,160 --> 00:39:00,360
So hey, Terry, what's the most common problem that you see?

841
00:39:00,360 --> 00:39:07,920
Probably the most significant issues we see are with roofs and with structure, because

842
00:39:07,920 --> 00:39:11,200
those are things that can be very expensive.

843
00:39:11,200 --> 00:39:17,280
As far as the most common problem, it's probably just routine maintenance things like a loose

844
00:39:17,280 --> 00:39:20,800
handrail or a missing handrail or something like that.

845
00:39:20,800 --> 00:39:25,720
And we see a lot of electrical deficiencies because people can do some of their own electric.

846
00:39:25,720 --> 00:39:28,800
They'll put in their own outlets, things like that.

847
00:39:28,800 --> 00:39:34,760
You know, maybe electric hasn't been updated in a long time, so it's not up to code anymore.

848
00:39:34,760 --> 00:39:37,080
I think electrical deficiencies are really common.

849
00:39:37,080 --> 00:39:38,360
You find them on almost any home.

850
00:39:38,360 --> 00:39:40,160
And again, they're not deal killers.

851
00:39:40,160 --> 00:39:43,320
It's just understanding what the issue is and does it need remediated.

852
00:39:43,320 --> 00:39:44,320
Correct.

853
00:39:44,320 --> 00:39:45,320
Right?

854
00:39:45,320 --> 00:39:46,320
That's it.

855
00:39:46,320 --> 00:39:47,320
And understand what you're getting into.

856
00:39:47,320 --> 00:39:48,320
Right.

857
00:39:48,320 --> 00:39:51,600
So when you look at doing the overall inspection, what kind of time is associated with it?

858
00:39:51,600 --> 00:39:54,400
You come in for 20 minutes or you're there for two days?

859
00:39:54,400 --> 00:39:57,520
That's a really good question, especially for a first time buyer who doesn't really

860
00:39:57,520 --> 00:40:01,800
have their expectations set right on time.

861
00:40:01,800 --> 00:40:10,920
But time, we counsel people budget about an hour per thousand square feet of the home.

862
00:40:10,920 --> 00:40:14,880
So a three thousand square foot home, you're looking at about three hours for the home

863
00:40:14,880 --> 00:40:15,880
inspection.

864
00:40:15,880 --> 00:40:19,040
Now, if you're going to add additional services, if we're going to do a sewer inspection for

865
00:40:19,040 --> 00:40:21,840
you as well, that's going to take a little more time.

866
00:40:21,840 --> 00:40:22,840
Right.

867
00:40:22,840 --> 00:40:23,960
So you add time for that.

868
00:40:23,960 --> 00:40:29,180
But about three hours for your typical home, two and a half to three hours.

869
00:40:29,180 --> 00:40:31,480
And we always encourage people to be there for the inspection.

870
00:40:31,480 --> 00:40:33,440
You can learn more that way.

871
00:40:33,440 --> 00:40:38,700
It's also probably your biggest chance as a buyer or your first chance to spend significant

872
00:40:38,700 --> 00:40:39,700
time in the house.

873
00:40:39,700 --> 00:40:40,700
Right.

874
00:40:40,700 --> 00:40:43,320
You go to that first showing or you go to an open house and it's like you're there for

875
00:40:43,320 --> 00:40:44,320
15 minutes.

876
00:40:44,320 --> 00:40:45,320
Right.

877
00:40:45,320 --> 00:40:48,700
So you go on that first date and you're like, hey, let's get married after 15 minutes.

878
00:40:48,700 --> 00:40:53,620
So at the home inspection, you're there a little longer, which is nice.

879
00:40:53,620 --> 00:40:58,440
We always encourage people to be there, but we encourage our clients, you know, if you

880
00:40:58,440 --> 00:41:01,880
can be there for the second half of the inspection, it's more important if you can be there for

881
00:41:01,880 --> 00:41:03,200
the entire time.

882
00:41:03,200 --> 00:41:07,520
That first part of the inspection, you can take that time and spend some time with the

883
00:41:07,520 --> 00:41:08,520
house.

884
00:41:08,520 --> 00:41:09,520
Right.

885
00:41:09,520 --> 00:41:11,720
You've got a chance to maybe spend a little more time than you have.

886
00:41:11,720 --> 00:41:16,720
You can think about where your furniture can go or what new furniture maybe you need.

887
00:41:16,720 --> 00:41:17,720
Yeah.

888
00:41:17,720 --> 00:41:22,000
We're not going to have all that much information to give you originally anyway, until we test

889
00:41:22,000 --> 00:41:23,720
the components in the house.

890
00:41:23,720 --> 00:41:26,640
You know, we can't just show up at a house, pull up and look at it and tell you everything

891
00:41:26,640 --> 00:41:27,640
wrong with it.

892
00:41:27,640 --> 00:41:28,640
We've got to test it.

893
00:41:28,640 --> 00:41:30,040
We've got to go through the things.

894
00:41:30,040 --> 00:41:33,920
So what we do is we start in the basement, really we start on the outside, but once we

895
00:41:33,920 --> 00:41:37,000
go inside, we start in the basement where the major components are.

896
00:41:37,000 --> 00:41:38,000
Right.

897
00:41:38,000 --> 00:41:40,440
And then we work our way up throughout the house, inspecting it.

898
00:41:40,440 --> 00:41:45,360
And then what we like to do is bring the client in with us and go over everything backwards.

899
00:41:45,360 --> 00:41:46,360
Okay.

900
00:41:46,360 --> 00:41:49,920
We'll start at the top of the house and we'll go back down through the house together, explain

901
00:41:49,920 --> 00:41:53,840
everything, answer questions, talk about maintenance things.

902
00:41:53,840 --> 00:41:58,960
We do it that way for a couple of reasons, Greg, and one is it does give the client a

903
00:41:58,960 --> 00:42:00,240
chance to go through the house, right?

904
00:42:00,240 --> 00:42:01,560
And spend some time on their own.

905
00:42:01,560 --> 00:42:02,560
Sure.

906
00:42:02,560 --> 00:42:07,040
But the other thing is it puts our eyes as inspectors on everything at least two times

907
00:42:07,040 --> 00:42:08,040
that way.

908
00:42:08,040 --> 00:42:12,320
And you're a lot less likely to miss something significant if you're looking at it a second

909
00:42:12,320 --> 00:42:13,320
time.

910
00:42:13,320 --> 00:42:14,960
So, uh, so we do like to do it that way.

911
00:42:14,960 --> 00:42:19,840
And that way, you know, the client has a really stellar customer experience as well.

912
00:42:19,840 --> 00:42:24,280
Yeah, you know, cause I'm thinking, I think three hours as someone that has a, I have

913
00:42:24,280 --> 00:42:26,240
a relatively short attention span.

914
00:42:26,240 --> 00:42:30,480
I like what you said about, you know, you're spending some time to get to know the house.

915
00:42:30,480 --> 00:42:34,360
I'm thinking like you do your job for a little bit, getting ideas to getting familiar with

916
00:42:34,360 --> 00:42:35,360
the house.

917
00:42:35,360 --> 00:42:37,160
So then you can come back and explain it to me.

918
00:42:37,160 --> 00:42:38,160
Right?

919
00:42:38,160 --> 00:42:39,160
Yeah.

920
00:42:39,160 --> 00:42:41,520
And I'm not going to be necessarily attached to your hip the whole time, even though I

921
00:42:41,520 --> 00:42:42,960
can see some people would be.

922
00:42:42,960 --> 00:42:47,200
Some people would be and some people are, but the inspection usually is more efficient and

923
00:42:47,200 --> 00:42:48,200
it's also more thorough.

924
00:42:48,200 --> 00:42:49,200
Right.

925
00:42:49,200 --> 00:42:52,800
So imagine, like, imagine you go to your mechanic and you give them the keys and they put the

926
00:42:52,800 --> 00:42:57,680
car up on the lift and you're asking him questions all the time and he forgets something because

927
00:42:57,680 --> 00:43:01,280
he's trying to give you his focus to you while he's doing his job too.

928
00:43:01,280 --> 00:43:02,280
Yeah.

929
00:43:02,280 --> 00:43:03,280
Great point.

930
00:43:03,280 --> 00:43:06,800
You know, that's why when we have a client who wants to be with us the whole time, especially

931
00:43:06,800 --> 00:43:10,600
when we're in the electrical panel, I always tell them, listen, this is the most dangerous

932
00:43:10,600 --> 00:43:11,920
part of my job.

933
00:43:11,920 --> 00:43:14,060
And it's the part where I need to be most focused.

934
00:43:14,060 --> 00:43:15,400
So I know this is safe for you.

935
00:43:15,400 --> 00:43:17,120
So I'm going to need a few minutes here.

936
00:43:17,120 --> 00:43:18,120
Sure.

937
00:43:18,120 --> 00:43:21,360
So if it's like a parrot on your shoulder, usually it's dad.

938
00:43:21,360 --> 00:43:22,360
It's usually not the client.

939
00:43:22,360 --> 00:43:23,360
Right.

940
00:43:23,360 --> 00:43:24,640
And I understand I'm a dad too.

941
00:43:24,640 --> 00:43:27,000
But we want to give the most thorough job we can.

942
00:43:27,000 --> 00:43:30,940
And sometimes that means really being focused on the job at hand and then teaching back

943
00:43:30,940 --> 00:43:31,940
our findings.

944
00:43:31,940 --> 00:43:33,640
And that's usually usually the best way.

945
00:43:33,640 --> 00:43:35,400
No, that makes that makes a ton of sense.

946
00:43:35,400 --> 00:43:38,200
And what's the worst thing that you've ever seen?

947
00:43:38,200 --> 00:43:42,440
Probably the hoarding situations are some of the worst because, you know, there's there's

948
00:43:42,440 --> 00:43:45,880
like there's significant mental illness there too.

949
00:43:45,880 --> 00:43:48,320
It causes things like that.

950
00:43:48,320 --> 00:43:49,320
Those are some of the worst.

951
00:43:49,320 --> 00:43:52,040
You really can't inspect the house that's in that current condition.

952
00:43:52,040 --> 00:43:53,720
Like, how could you possibly do it?

953
00:43:53,720 --> 00:43:54,720
It's difficult.

954
00:43:54,720 --> 00:43:58,160
And so I'm glad you brought that up because, you know, part of for for our real estate

955
00:43:58,160 --> 00:44:06,720
agents in our on the listing side, part of having a positive and quality inspection experience

956
00:44:06,720 --> 00:44:10,560
is setting the expectation for the occupant of the house, which is often the seller, but

957
00:44:10,560 --> 00:44:11,560
sometimes it's not.

958
00:44:11,560 --> 00:44:14,340
And usually the hoarding issues, it's often with tenants.

959
00:44:14,340 --> 00:44:18,160
But you can only inspect what you could see and touch.

960
00:44:18,160 --> 00:44:19,160
Right.

961
00:44:19,160 --> 00:44:22,240
You know, and if you can't get to certain things, then you can't be as thorough as you

962
00:44:22,240 --> 00:44:23,240
would like to be.

963
00:44:23,240 --> 00:44:27,440
So, you know, setting those expectations and saying, you know, have the house prepared

964
00:44:27,440 --> 00:44:32,400
for inspection, making sure that the vehicles are off the driveway so the oil tank sweep

965
00:44:32,400 --> 00:44:38,360
guy can, you know, can scan the whole property, making sure you can get to that electric panel

966
00:44:38,360 --> 00:44:40,880
because you don't have things up in front of it.

967
00:44:40,880 --> 00:44:45,120
And, you know, those things make an inspection more thorough.

968
00:44:45,120 --> 00:44:48,440
A more thorough inspection makes for a more confident buyer.

969
00:44:48,440 --> 00:44:49,440
Confident buyers close.

970
00:44:49,440 --> 00:44:50,440
Right.

971
00:44:50,440 --> 00:44:51,440
It's a great way to put it.

972
00:44:51,440 --> 00:44:52,440
Definitely.

973
00:44:52,440 --> 00:44:54,560
Is there any such thing as a perfect house?

974
00:44:54,560 --> 00:44:56,200
I haven't seen it yet.

975
00:44:56,200 --> 00:44:57,200
Right.

976
00:44:57,200 --> 00:44:59,400
I've seen a lot of beautiful homes, a lot of new construction.

977
00:44:59,400 --> 00:45:01,320
It's terrific.

978
00:45:01,320 --> 00:45:03,440
You almost always find something.

979
00:45:03,440 --> 00:45:09,840
But even if you don't find a defect, talking that buyer through what your life experience

980
00:45:09,840 --> 00:45:15,640
is going to be like and what does this house need from you to keep it as healthy and safe

981
00:45:15,640 --> 00:45:18,000
as it is today?

982
00:45:18,000 --> 00:45:22,120
Even if you don't find significant defects, we always try to deliver value for people.

983
00:45:22,120 --> 00:45:24,560
And I think that's one thing we do.

984
00:45:24,560 --> 00:45:27,560
You know, when you're there in the summertime, a house is maybe going to perform a little

985
00:45:27,560 --> 00:45:32,760
differently than it's going to perform in February unless it's 70 degrees in February

986
00:45:32,760 --> 00:45:34,360
like it's been this year.

987
00:45:34,360 --> 00:45:39,460
But you know, teaching people is a big part of this job.

988
00:45:39,460 --> 00:45:41,480
We talked about different heating systems before.

989
00:45:41,480 --> 00:45:48,080
A lot of times clients are leaving, say, the city or Hudson County.

990
00:45:48,080 --> 00:45:49,600
They're leaving condo life.

991
00:45:49,600 --> 00:45:53,600
They're not a first time home owner per se, but they're a first time detached homeowner.

992
00:45:53,600 --> 00:45:54,600
Yeah.

993
00:45:54,600 --> 00:45:55,600
And it's different.

994
00:45:55,600 --> 00:45:56,600
Huge difference.

995
00:45:56,600 --> 00:45:57,600
Right.

996
00:45:57,600 --> 00:45:58,600
And they're like all these things I didn't know.

997
00:45:58,600 --> 00:46:00,160
So there's always things to learn.

998
00:46:00,160 --> 00:46:04,240
Even with that sort of perfect house, I think there are valuable things to the inspection.

999
00:46:04,240 --> 00:46:06,400
That's a great perspective on it.

1000
00:46:06,400 --> 00:46:10,600
And it's kind of just reinforcing again the coaching that's associated with it.

1001
00:46:10,600 --> 00:46:11,600
Right.

1002
00:46:11,600 --> 00:46:12,600
It's half the inspection.

1003
00:46:12,600 --> 00:46:15,040
Understanding the house that you're buying, what you're getting into.

1004
00:46:15,040 --> 00:46:16,040
It is.

1005
00:46:16,040 --> 00:46:17,040
Right.

1006
00:46:17,040 --> 00:46:21,360
And one of the things that we also stress with clients is this is an inspection, but

1007
00:46:21,360 --> 00:46:24,520
this is not a we don't look at it as a transaction.

1008
00:46:24,520 --> 00:46:27,080
We look at it as the beginning of a relationship.

1009
00:46:27,080 --> 00:46:32,440
So if you need us after you get the report, after you close on the loan, after the seasons

1010
00:46:32,440 --> 00:46:35,240
change, you know, you could always reach out to us.

1011
00:46:35,240 --> 00:46:38,080
We're not a home inspection firm that doesn't answer the phone.

1012
00:46:38,080 --> 00:46:41,700
We want to hear from our past clients with the things that they need.

1013
00:46:41,700 --> 00:46:43,160
We want to make sure that we're there for them.

1014
00:46:43,160 --> 00:46:47,360
We're going to trade up to that next house or buy that vacation home or whatever it is.

1015
00:46:47,360 --> 00:46:52,160
And that means this is a relationship that we want to continue going forward.

1016
00:46:52,160 --> 00:46:56,000
What are your feelings on a home warranty?

1017
00:46:56,000 --> 00:46:57,800
Buying one from a warranty company for everything.

1018
00:46:57,800 --> 00:46:59,480
You need to be careful.

1019
00:46:59,480 --> 00:47:03,920
They don't all of them cover quite as much as you might think.

1020
00:47:03,920 --> 00:47:04,920
Right.

1021
00:47:04,920 --> 00:47:09,360
And that's why I like the worry free warranty through the service provider, because you

1022
00:47:09,360 --> 00:47:11,960
can choose which appliances you're going to cover.

1023
00:47:11,960 --> 00:47:16,720
So for instance, if you have a home buyer who's buying a home that's 15 years old, relatively

1024
00:47:16,720 --> 00:47:18,160
young, right.

1025
00:47:18,160 --> 00:47:24,040
But the appliances are all of them getting near the end of their expected life.

1026
00:47:24,040 --> 00:47:25,040
Sure.

1027
00:47:25,040 --> 00:47:28,060
But, you know, the seller is going to say, hey, listen, they tested all of these things

1028
00:47:28,060 --> 00:47:29,240
during the inspection.

1029
00:47:29,240 --> 00:47:30,240
Everything worked.

1030
00:47:30,240 --> 00:47:31,600
I'm not going to replace it for you.

1031
00:47:31,600 --> 00:47:35,280
And quite frankly, like I wouldn't replace it if I lived in the house either.

1032
00:47:35,280 --> 00:47:36,280
Right.

1033
00:47:36,280 --> 00:47:37,280
Right.

1034
00:47:37,280 --> 00:47:41,120
That worry free warranty can give you a bit of peace of mind to say, all right, if the

1035
00:47:41,120 --> 00:47:43,920
furnace goes out next year, you know, for a few dollars.

1036
00:47:43,920 --> 00:47:45,840
You can limit your exposure on it.

1037
00:47:45,840 --> 00:47:46,840
Exactly.

1038
00:47:46,840 --> 00:47:49,840
Pay the deductible and they fix it or replace it, whatever it is.

1039
00:47:49,840 --> 00:47:50,840
That's it.

1040
00:47:50,840 --> 00:47:54,440
And you have to expect that all of these appliances in the house aren't going to last for the

1041
00:47:54,440 --> 00:47:56,400
next 10 or 15 years.

1042
00:47:56,400 --> 00:47:58,440
Some of them are going to go out because of their age.

1043
00:47:58,440 --> 00:47:59,800
So it really kind of covers you there.

1044
00:47:59,800 --> 00:48:02,640
And you know, that's that's a big thing for people to understand, too, especially if you're

1045
00:48:02,640 --> 00:48:05,820
coming from condo life or your first time home buyer.

1046
00:48:05,820 --> 00:48:10,280
You have to be prepared, excuse me, prepared to invest in your house.

1047
00:48:10,280 --> 00:48:11,960
They just don't run.

1048
00:48:11,960 --> 00:48:13,080
That's right.

1049
00:48:13,080 --> 00:48:17,160
No different than getting your oil change, have your car run for a long period of time.

1050
00:48:17,160 --> 00:48:21,560
Like houses cost money and there's maintenance and they need care just like children.

1051
00:48:21,560 --> 00:48:24,040
Like they need you to invest in them.

1052
00:48:24,040 --> 00:48:25,040
You're right.

1053
00:48:25,040 --> 00:48:26,040
They do.

1054
00:48:26,040 --> 00:48:27,040
I like that.

1055
00:48:27,040 --> 00:48:28,040
Just like children.

1056
00:48:28,040 --> 00:48:29,040
Kids do need that.

1057
00:48:29,040 --> 00:48:30,040
God love them.

1058
00:48:30,040 --> 00:48:32,960
What do you have for right?

1059
00:48:32,960 --> 00:48:33,960
I have four.

1060
00:48:33,960 --> 00:48:34,960
Yeah.

1061
00:48:34,960 --> 00:48:39,280
So we're 21, 21, 19, 16 and 14.

1062
00:48:39,280 --> 00:48:40,280
OK.

1063
00:48:40,280 --> 00:48:41,280
How many kids you have, Terry?

1064
00:48:41,280 --> 00:48:42,280
I have two boys.

1065
00:48:42,280 --> 00:48:43,280
Go ahead.

1066
00:48:43,280 --> 00:48:45,280
14 year old girl and 11 year old boy.

1067
00:48:45,280 --> 00:48:46,280
That's awesome.

1068
00:48:46,280 --> 00:48:47,280
Yeah.

1069
00:48:47,280 --> 00:48:48,280
Aren't they great?

1070
00:48:48,280 --> 00:48:49,280
They're terrific.

1071
00:48:49,280 --> 00:48:50,280
But they do need a lot.

1072
00:48:50,280 --> 00:48:51,280
They need time.

1073
00:48:51,280 --> 00:48:52,280
They need care.

1074
00:48:52,280 --> 00:48:53,280
Just like they just they need money.

1075
00:48:53,280 --> 00:48:54,280
They need love.

1076
00:48:54,280 --> 00:48:58,640
They need a lot of.

1077
00:48:58,640 --> 00:49:02,540
So I'm going to go back to my experience when I purchased my first home and I had all these

1078
00:49:02,540 --> 00:49:05,740
things blow up on the house after I bought it.

1079
00:49:05,740 --> 00:49:08,560
What kind of liability does a home inspector have?

1080
00:49:08,560 --> 00:49:09,560
Yeah.

1081
00:49:09,560 --> 00:49:13,200
So a home inspector, you know, just like any professional who's in the home, does have

1082
00:49:13,200 --> 00:49:16,040
liability.

1083
00:49:16,040 --> 00:49:21,000
And that's why from a real estate perspective, you always have an agent with you at the inspection.

1084
00:49:21,000 --> 00:49:24,000
And we also try to limit the number of people on the inspection.

1085
00:49:24,000 --> 00:49:29,960
Because if you have if you have a if you have a family reunion at the home inspection, there's

1086
00:49:29,960 --> 00:49:33,640
always people walking around, testing things, trying things.

1087
00:49:33,640 --> 00:49:34,640
And we've had issues with that.

1088
00:49:34,640 --> 00:49:41,120
Like I had a couple of things that were broken by other people on home inspections.

1089
00:49:41,120 --> 00:49:42,120
So really?

1090
00:49:42,120 --> 00:49:43,120
Yeah.

1091
00:49:43,120 --> 00:49:46,160
And but and we were responsible while we're in the building.

1092
00:49:46,160 --> 00:49:47,660
I'm responsible for the building.

1093
00:49:47,660 --> 00:49:49,080
So there's that.

1094
00:49:49,080 --> 00:49:54,280
But also we have liability, of course, after the fact for things we miss.

1095
00:49:54,280 --> 00:49:57,560
And that's why we talk about dad.

1096
00:49:57,560 --> 00:50:00,280
We don't encourage clients to typically bring dad.

1097
00:50:00,280 --> 00:50:01,880
I know I'm a dad.

1098
00:50:01,880 --> 00:50:02,880
You always want to take care of your kids.

1099
00:50:02,880 --> 00:50:04,000
And I get that.

1100
00:50:04,000 --> 00:50:10,240
But we want to focus on our clients during the inspection and giving them information.

1101
00:50:10,240 --> 00:50:14,280
And some one of the things we often say is dad hunts for mice.

1102
00:50:14,280 --> 00:50:16,480
Home inspectors hunt for elephants.

1103
00:50:16,480 --> 00:50:20,600
And the elephants are the things that could potentially cost you a lot of money or kill

1104
00:50:20,600 --> 00:50:21,600
you.

1105
00:50:21,600 --> 00:50:22,600
Right.

1106
00:50:22,600 --> 00:50:23,600
And so we want to focus on those things.

1107
00:50:23,600 --> 00:50:25,160
It doesn't mean we won't find the mice along the way.

1108
00:50:25,160 --> 00:50:27,860
But we have a different perspective on things.

1109
00:50:27,860 --> 00:50:31,160
And sometimes it can be distracting to have too many people there.

1110
00:50:31,160 --> 00:50:34,080
No, that's a good point, because it's not emotional either.

1111
00:50:34,080 --> 00:50:38,400
Like anytime you have when you're buying houses, emotional process, then you put the parents

1112
00:50:38,400 --> 00:50:39,400
in there.

1113
00:50:39,400 --> 00:50:40,400
That's even more emotional.

1114
00:50:40,400 --> 00:50:43,660
You make sure everything's perfect for my kids, which you can both relate to.

1115
00:50:43,660 --> 00:50:46,840
But you're doing it from a professional paradigm.

1116
00:50:46,840 --> 00:50:49,680
And I love that you're hunting for elephants, not for mice.

1117
00:50:49,680 --> 00:50:52,960
Not that you don't point all that out, but you really got to look at the things that

1118
00:50:52,960 --> 00:50:56,880
are dangerous or could be a potential money sucker down the line.

1119
00:50:56,880 --> 00:50:57,880
Right.

1120
00:50:57,880 --> 00:51:01,260
So Terry, you had mentioned that you had to go back and do some radon training.

1121
00:51:01,260 --> 00:51:02,260
Is that regular?

1122
00:51:02,260 --> 00:51:04,960
Is it continuing education associated with what you do?

1123
00:51:04,960 --> 00:51:05,960
Yes, absolutely.

1124
00:51:05,960 --> 00:51:11,120
So the the radon training from last week is something we do on an annual basis.

1125
00:51:11,120 --> 00:51:16,040
And it's part of our overall continuing ed that's required.

1126
00:51:16,040 --> 00:51:20,920
As a home inspector, you're required to complete 40 hours of continuing education every cycle.

1127
00:51:20,920 --> 00:51:22,880
So it's every two years.

1128
00:51:22,880 --> 00:51:25,440
So it kind of feels like I'm in school every week.

1129
00:51:25,440 --> 00:51:30,940
And you know, on this job, they tell you, you finish your schooling and then you really

1130
00:51:30,940 --> 00:51:32,480
start to learn when you start to work.

1131
00:51:32,480 --> 00:51:34,020
And that's true.

1132
00:51:34,020 --> 00:51:36,840
But with building, things change all the time, too.

1133
00:51:36,840 --> 00:51:39,200
You know, building code change, practices change.

1134
00:51:39,200 --> 00:51:42,400
So we're constantly learning new things.

1135
00:51:42,400 --> 00:51:48,360
And you know, I get another question has popped into my head was, I know, you know everything.

1136
00:51:48,360 --> 00:51:52,120
But if there's something you were gray on, what kind of resource would you go to to get

1137
00:51:52,120 --> 00:51:53,120
the answer?

1138
00:51:53,120 --> 00:51:54,120
Yeah.

1139
00:51:54,120 --> 00:52:00,200
So there are and there are certain areas where I'm looking to improve my expertise this year.

1140
00:52:00,200 --> 00:52:02,760
And our inspectors are the same way we've got.

1141
00:52:02,760 --> 00:52:07,920
We really encourage the inspectors to look at the different things where they want to

1142
00:52:07,920 --> 00:52:09,640
improve as an expert.

1143
00:52:09,640 --> 00:52:14,040
So we're members of the American Society of Home Inspectors.

1144
00:52:14,040 --> 00:52:22,460
And through that, they offer specific certifications and classes where you can become an expert

1145
00:52:22,460 --> 00:52:26,760
on decking, per se, or really any of the components of the home.

1146
00:52:26,760 --> 00:52:31,040
So yeah, those are some of the ways you go from general practitioner to surgeon and in

1147
00:52:31,040 --> 00:52:32,040
particular areas.

1148
00:52:32,040 --> 00:52:33,040
Yeah, there you go.

1149
00:52:33,040 --> 00:52:34,040
That's well put, Greg.

1150
00:52:34,040 --> 00:52:35,040
Yeah.

1151
00:52:35,040 --> 00:52:38,680
What's different about your company versus other companies?

1152
00:52:38,680 --> 00:52:46,280
Well, one of the things is we do look at it like this is a relationship, not a transaction.

1153
00:52:46,280 --> 00:52:52,740
And we try to build what is a customer service experience.

1154
00:52:52,740 --> 00:52:56,600
We look at it like this is not a home inspection company.

1155
00:52:56,600 --> 00:53:00,960
This is a real estate services company.

1156
00:53:00,960 --> 00:53:01,960
How do we do that?

1157
00:53:01,960 --> 00:53:02,960
A couple of different ways.

1158
00:53:02,960 --> 00:53:09,040
We try to give the client the top notch experience from start to finish.

1159
00:53:09,040 --> 00:53:16,740
So when they call or click to book their home inspection, from booking to availability to

1160
00:53:16,740 --> 00:53:23,440
inspection process, report delivery, and everything along the way.

1161
00:53:23,440 --> 00:53:29,360
One of the things we do is we try to build a company that can serve all your needs in

1162
00:53:29,360 --> 00:53:30,720
one place.

1163
00:53:30,720 --> 00:53:35,640
So you may need multiple inspections beyond the home inspection, you may need sewer scope

1164
00:53:35,640 --> 00:53:40,200
inspection, oil tank sweep, radon testing, all of those kind of things too.

1165
00:53:40,200 --> 00:53:44,360
So we try to make it convenient for the client and for the real estate agent so you don't

1166
00:53:44,360 --> 00:53:49,800
have multiple inspectors coming in to schedule over multiple dates.

1167
00:53:49,800 --> 00:53:51,800
And you can book everything with us with just one call or click.

1168
00:53:51,800 --> 00:53:52,800
That's great.

1169
00:53:52,800 --> 00:53:53,800
Just a one stop shop.

1170
00:53:53,800 --> 00:53:54,800
Yeah.

1171
00:53:54,800 --> 00:53:56,440
A high level of concierge service to deal with everybody.

1172
00:53:56,440 --> 00:53:57,440
That's it.

1173
00:53:57,440 --> 00:53:58,440
Yeah.

1174
00:53:58,440 --> 00:53:59,440
Could you give us a couple of tips?

1175
00:53:59,440 --> 00:54:04,160
Whether it's the consumer or if it's real estate agents, what are some tips about home

1176
00:54:04,160 --> 00:54:05,160
inspection?

1177
00:54:05,160 --> 00:54:06,720
What should people be looking out for?

1178
00:54:06,720 --> 00:54:11,820
So a couple of tips for the inspection for inspection day is make sure the house is ready.

1179
00:54:11,820 --> 00:54:15,600
Make sure it's ready for inspection.

1180
00:54:15,600 --> 00:54:20,400
It's better if the seller can vacate for the inspection time usually.

1181
00:54:20,400 --> 00:54:22,020
Not that sellers can't be helpful too.

1182
00:54:22,020 --> 00:54:25,160
Sometimes they can point out things that are hidden that make it go faster.

1183
00:54:25,160 --> 00:54:27,360
But overall, it's better not to have the seller on site.

1184
00:54:27,360 --> 00:54:29,880
There's nothing wrong with that, Terry.

1185
00:54:29,880 --> 00:54:30,880
Go ahead.

1186
00:54:30,880 --> 00:54:31,880
You know what's funny?

1187
00:54:31,880 --> 00:54:36,160
Sometimes I had a seller once, he kept turning the heat off and I'm like, I got to test the

1188
00:54:36,160 --> 00:54:37,160
heat.

1189
00:54:37,160 --> 00:54:41,080
But he kept turning it off and I was chasing him around the whole house.

1190
00:54:41,080 --> 00:54:43,720
So some of that.

1191
00:54:43,720 --> 00:54:49,360
Make sure the vehicles are off the site so the oil tank sweep can cover the entire property.

1192
00:54:49,360 --> 00:54:51,280
Make sure animals are off the site.

1193
00:54:51,280 --> 00:54:55,200
Dogs can be a little distracting to home inspectors sometimes.

1194
00:54:55,200 --> 00:54:57,800
Whether there is that and then also clutter.

1195
00:54:57,800 --> 00:54:59,160
You want to be able to reach everything.

1196
00:54:59,160 --> 00:55:02,400
A home inspection is what's visible and accessible.

1197
00:55:02,400 --> 00:55:06,320
And so if you can't reach the electric panel, you're not going to be able to get to it.

1198
00:55:06,320 --> 00:55:08,120
Obviously, those are things you want to learn.

1199
00:55:08,120 --> 00:55:12,920
So making sure the house is ready for inspection is definitely one thing.

1200
00:55:12,920 --> 00:55:16,320
And then setting the buyer expectation is really important.

1201
00:55:16,320 --> 00:55:18,240
That's some of the things we talked about today.

1202
00:55:18,240 --> 00:55:19,240
How long is it going to take?

1203
00:55:19,240 --> 00:55:21,960
If I can't be there at the beginning, does it really matter?

1204
00:55:21,960 --> 00:55:22,960
Is that okay?

1205
00:55:22,960 --> 00:55:25,760
Are you going to be there to answer my questions later?

1206
00:55:25,760 --> 00:55:28,840
Can we have a face time?

1207
00:55:28,840 --> 00:55:32,800
During the pandemic, we had buyers that didn't show up to inspection a lot of times.

1208
00:55:32,800 --> 00:55:37,080
And so we'd face time with them during the inspection.

1209
00:55:37,080 --> 00:55:40,080
So those things are all really important.

1210
00:55:40,080 --> 00:55:42,160
How to conduct a radon test.

1211
00:55:42,160 --> 00:55:43,840
What are the conditions of the house for radon?

1212
00:55:43,840 --> 00:55:47,580
So those are some of the things we always counsel with people too.

1213
00:55:47,580 --> 00:55:54,960
And then clients often want to know, should I buy the house?

1214
00:55:54,960 --> 00:56:01,840
That's a question for your real estate professional, not something that the home inspector is going

1215
00:56:01,840 --> 00:56:03,160
to answer for you.

1216
00:56:03,160 --> 00:56:04,160
And why is that?

1217
00:56:04,160 --> 00:56:07,600
Well, there's so many factors when you buy a house.

1218
00:56:07,600 --> 00:56:08,760
How much are you putting down?

1219
00:56:08,760 --> 00:56:09,760
What's your interest rate?

1220
00:56:09,760 --> 00:56:15,320
What's driving you to buy this house as opposed to a house down the block?

1221
00:56:15,320 --> 00:56:16,480
What are you paying?

1222
00:56:16,480 --> 00:56:18,000
These are all things.

1223
00:56:18,000 --> 00:56:19,000
You could buy any house.

1224
00:56:19,000 --> 00:56:20,480
That's way too big of a conversation.

1225
00:56:20,480 --> 00:56:21,480
Absolutely.

1226
00:56:21,480 --> 00:56:24,160
And so we counsel all of our inspectors.

1227
00:56:24,160 --> 00:56:26,200
You're going to be asked that question by clients.

1228
00:56:26,200 --> 00:56:27,360
You get asked that all the time.

1229
00:56:27,360 --> 00:56:28,360
A lot.

1230
00:56:28,360 --> 00:56:29,360
It's often.

1231
00:56:29,360 --> 00:56:30,860
But you have to know how to handle it.

1232
00:56:30,860 --> 00:56:32,640
And that's a question we don't really answer.

1233
00:56:32,640 --> 00:56:34,680
They have a real estate professional.

1234
00:56:34,680 --> 00:56:40,240
Our job is to give them information and help them have a level of confidence in the house

1235
00:56:40,240 --> 00:56:42,800
or in the things that need to be repaired in the house.

1236
00:56:42,800 --> 00:56:46,460
And then they're going to make those decisions based on all the information that they have

1237
00:56:46,460 --> 00:56:47,460
that we don't.

1238
00:56:47,460 --> 00:56:48,460
Right.

1239
00:56:48,460 --> 00:56:49,460
Makes sense, Terry.

1240
00:56:49,460 --> 00:56:54,480
Now, if someone needed a home inspection in their consumer or a real estate agent needed

1241
00:56:54,480 --> 00:56:59,280
to call you to talk about the home inspection process, what's the best way to reach out

1242
00:56:59,280 --> 00:57:00,280
to you, Terry?

1243
00:57:00,280 --> 00:57:01,960
So a couple of different ways.

1244
00:57:01,960 --> 00:57:03,400
One is our office line.

1245
00:57:03,400 --> 00:57:05,600
We've got staff available seven days a week.

1246
00:57:05,600 --> 00:57:09,500
And that number is 908-325-3600.

1247
00:57:09,500 --> 00:57:14,700
And then you can always follow us on Instagram at home safe inspectors and Jay.

1248
00:57:14,700 --> 00:57:19,760
And you can order your inspection any time at home safe inspectors dot com.

1249
00:57:19,760 --> 00:57:20,760
Oh, that's great.

1250
00:57:20,760 --> 00:57:21,760
So you go right there.

1251
00:57:21,760 --> 00:57:23,200
Home safe inspectors dot com.

1252
00:57:23,200 --> 00:57:26,360
And if someone went to that site, they'd be able to reach out to you or someone on the

1253
00:57:26,360 --> 00:57:27,360
team as well.

1254
00:57:27,360 --> 00:57:28,360
Yeah, sure.

1255
00:57:28,360 --> 00:57:31,160
You can contact there's contact, you know, availability through that site.

1256
00:57:31,160 --> 00:57:32,160
Great.

1257
00:57:32,160 --> 00:57:33,160
You can also see our availability.

1258
00:57:33,160 --> 00:57:36,680
So if you're looking for an inspection on a certain day, you can go in and see when

1259
00:57:36,680 --> 00:57:39,840
we've got availability, if it's on the day you need and book us.

1260
00:57:39,840 --> 00:57:44,080
That'd be handy for a real estate agent trying to work in conjunction with with the buyer.

1261
00:57:44,080 --> 00:57:45,080
Correct.

1262
00:57:45,080 --> 00:57:48,360
If you have a buyer who only has one day off a week or they're flying in to see a property,

1263
00:57:48,360 --> 00:57:49,880
you know, and they only have one day.

1264
00:57:49,880 --> 00:57:50,880
Sure.

1265
00:57:50,880 --> 00:57:52,400
Check it out and see what our availability is.

1266
00:57:52,400 --> 00:57:54,120
And, you know, we can line it up.

1267
00:57:54,120 --> 00:57:55,120
That's great, Terry.

1268
00:57:55,120 --> 00:57:56,200
It's a pleasure having you on the show today.

1269
00:57:56,200 --> 00:57:57,200
Thanks, Greg.

1270
00:57:57,200 --> 00:57:58,200
Yeah, it sure was.

1271
00:57:58,200 --> 00:57:59,200
It was a great conversation.

1272
00:57:59,200 --> 00:58:00,200
Great.

1273
00:58:00,200 --> 00:58:01,200
Great.

1274
00:58:01,200 --> 00:58:02,200
Look forward to doing that inspection with you in the future.

1275
00:58:02,200 --> 00:58:03,200
Me too.

1276
00:58:03,200 --> 00:58:04,200
Coming down the pipe.

1277
00:58:04,200 --> 00:58:05,200
Pay attention.

1278
00:58:05,200 --> 00:58:06,560
And thank you, everyone, for listening to us today.

1279
00:58:06,560 --> 00:58:09,640
Greg Wareham with your mortgage process, along with Terry Darling.

1280
00:58:09,640 --> 00:58:14,120
Look forward to catching up with you next week.

1281
00:58:14,120 --> 00:58:19,920
Thank you for tuning in to this week's edition of Your Mortgage Process, hosted by Greg Wareham,

1282
00:58:19,920 --> 00:58:24,640
produced by Greg Wareham and Nick Pavese at The Social Rift and executively produced by

1283
00:58:24,640 --> 00:58:26,220
The Social Rift.

1284
00:58:26,220 --> 00:58:40,160
Thank you again for tuning in and we look forward to catching up with you next week.