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Good morning. Good afternoon and good evening everybody. It's your girl Sonya McQueen with your mind your body your choice. I hope 

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You mothers had a beautiful wonderful Mother's Day

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and if you listen to my podcast and you receive my

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newsletter motivational monthly  which should have been out yesterday. I had major difficulties out of town

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And was not able to get it completed. So I plan on releasing it no later than Friday

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But it's coming it's coming. I want to speak to you today about when you let

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situations change your

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Personality or your outlook or your your

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Motivational efforts or your positivity for the day

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So I used to be the type of person when things went bad

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Or if something happened

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It would fester in me and it would bother me if not for only one day then, for days r o weeks

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I wouldn't be able to sleep at night because I'd be so bombarded with these thoughts or I

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wouldn't be the happy me during the day because

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Something that happened earlier upset me so much. It just deflated me and sucked out my joy

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so

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This weekend my husband and I flew to Austin, Texas

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My son graduated from Texas A&M and received a masters in economics and so we got there Friday and

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Checked into our Airbnb. It was absolutely gorgeous. I've never been in an Airbnb. I'm a Hilton girl

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I usually stay in like in embassy suites or something, but we got an Airbnb and it was gorgeous

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So by the time we were able to get into our room when we arrived

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We went straight to meet my son and his sisters and his father

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And if you don't know the story he was adopted. He's my son. He was adopted

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So we went to meet all them for dinner and then we had to go do some things by the time

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We got to our Airbnb

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It was 11 o'clock at night and we had to be up at 4 to drive the two hours to where he was graduating

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So we got everything done, but I am the type of person I

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I

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Think I look much younger than my age, but if I don't get good sleep. I look much older than my age and

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If you know anything about naturally curly hair, I have that I

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Have naturally curly hair, but I had it pressed out for this event. So it was long and straight

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It rained the entire time we were there and so we get there. It's raining

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It's raining when we wake up. It's raining when we pick up my son from his hotel to drive to the location

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It's raining raining raining

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So my natural hair decided to do it and want to stay straight and it started poofing up

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Look like an aphor almost at the roots. It's it's not it wasn't funny at the moment

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Because I thought to myself I should take my flat iron with me, but I didn't so I ended up in the bathroom for way

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Too much time trying to find a way to pin it up with one

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bread

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But I figured it out

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All the pictures we took before that were deleted because I actually look horrible

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But more than that when I don't get good sleep my face looks different. I look older

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I'm 53. I look 63 73. I look older

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instantly

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From a lack of sleep. So not only was my hair bushy. I looked older and I was letting those things

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Take away a bit from my enjoyment of being with my son because I kept constantly

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Worrying about how bad I was looking now. I am not a

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Conceded person. I am not I'm not even overly confident. I'm confident in what I'm confident in

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I think I look good enough. I don't put myself over people and I definitely don't put myself under people

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I know beauty when I see it and I recognize it and I acknowledge it

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I don't mind telling people they're beautiful because it doesn't take anything away from me to do so or to recognize beauty

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But when I look bad

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And I feel like I look bad nobody else has to feel that away

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It drives me crazy

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Especially when it's in a bit now if I just look bad

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I woke up and I had to run the Sam's Club and do some shopping go to Publix. I don't care

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I'm putting on a hat. I'm gonna go about my business. But this was an event. I knew there would be

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Hundreds of pictures taken and I felt like I looked horrible and that thought stayed

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With me. I kept going to the bathroom checking my hair

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Trying to figure out if I should put on some makeup. Okay, let me put on a little makeup

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Now that looks horrible because I'm not a makeup person. Let me take it off. Oh, I don't have any moisturizer

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Let me do this. I was all over the place

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Instead of sitting my butt in that chair just saying well, I got a shag

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Let me go ahead and enjoy this beautiful moment

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But it didn't take away from my son, but for me it took away from me

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So anyway fast forward we were there all day

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He went from being hooded with a small amount of people who were graduating

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getting their masters in

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economics from that to the actual graduation so we arrived at seven in the morning and

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We did the hooding the graduation wasn't until it didn't start until two and

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It wasn't over until four ish so from seven to four

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We're doing all that then we were in the parking lot. We're looking for him and so on and so forth

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we finally all get together and

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I'm driving back and

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We're making plans of where we're going to go eat and his adopted father's

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rental car blew a tire

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So we have to go get everybody out of the car except his his adopted father

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We got to get his sisters and everybody and try to make room in our vehicle get them there long story short

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The father stays with the car that broke down because the car rental agency he used and I wish I knew

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Who it was so I can tell you don't rent with them because

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He called them and it was so many hours later before anybody even really acknowledged

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He had a problem. He's on the side of the road in Texas. He lives in Oregon and where he broke down

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There is nothing there are no stores. There are no homes nothing just an

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isolated spot in Ireland so

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We left him though and I felt bad about that because we were hour and a half away from where we were going

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We get to our location

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We my husband's exhausted. I'm exhausted, but this is my son's time

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So we all meet up to eat the father still stranded. It's dark now and I

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Didn't mention my phone

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Just locked up

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It said I phone unavailable available in and it's starting down started counting down from 60 minutes. I

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Was livid. I was livid. I can't use my GPS

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I can't do anything so I had to get somebody else's phone

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Call T-Mobile T-Mobile has no idea what's wrong with my phone

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They patch me in after sending me to three different locations three different people to Apple

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Apple has no idea what my was they're telling me I tried my access code too many times and I said

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I didn't try it one time. Oh, you shouldn't put your phone in your purse and my phone wasn't in a purse

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We weren't even allowed to take person's into graduation unless they were clear my purse is clearly not clear

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My phone was plugged up

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Giving me directions. Nobody touched my phone. It just did this that doesn't make any sense

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Are you sure so now I'm aggravated you're questioning whether I know if I tried to push codes in my phone

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And you're questioning whether my phone was in a purse that I didn't even have I

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Just said just say you don't know what's wrong with my phone

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Ma'am, I don't know what's wrong with your phone

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The only time this happens is I said I know you've already told me if somebody pushes in the wrong code too many times

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I got it. What do I do to unlock my phone right now? I need my GPS

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You're gonna have to reset it is your stuff in the cloud. I said it is we're gonna have to do a master reset

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15 minutes into the master reset the master reset isn't working

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She's clueless now. I hang up

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I'm a little frustrated because of that, but I have another phone I can use so I'm trying to let that go

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Anyway, we go up out our day so and so forth this morning. I wake up and I call T-Mobile

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Hey, this is a problem. So the young lady explains you have an older mode older model iPhone, right?

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Long story short. She was telling me the towers are now five

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5g five something plus I have a four four g for LTE phone

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And I need an upgrade and I told her listen a couple of months ago

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I was having so many problems. I was promised a free upgrade. She looks it's not in the notes. Okay, so

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I went to T-Mobile

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When I was offered the free upgrade to pick out one, but the guy told me oh, no

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We we're not gonna give you a free upgrade, but we'll give you a $400 credit for your phone

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I told him that's not gonna work because I was promised the free upgrade. So I left

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Today they're offering me

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Once again, not a free upgrade and even though it's not my fault about the towers

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But they're offering me $200 off of my phone no longer the $400 and the lady tells me on the phone if I do this

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Over the phone is gonna cost you an extra $35, but if you go in the store

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It's not gonna cost you that so I get in my car and I go to the store and

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here's where

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10 minutes in my podcast starts

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The guy helping me at the store at T-Mobile

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Begins to tell me how customer service has no idea what they're talking about

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What she told me is wrong then he says

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The chances of you ever getting Mary again are slim to none because you can't see her

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She doesn't care what she says to you. We're the ones who know what's going on because you see our faces

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You can come back here tomorrow and I'll be here for Mary. She just tells you anything

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Look, she didn't even put he turns his little tablet towards me. She didn't even put any notes in here

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Yeah, she she doesn't know what she's talking about and by the way, yeah, you'll get your $200 credit

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But it's gonna be blah blah blah and I looked at him and I said I thought you were all one team

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This was a very aggravating

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Situation for me my phone started stopped working while I was out of town and it counted down from 60 minutes

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And when it got to one it started over at 60 again

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Count it down to one and started over at 60 again. I could not use my phone in another state

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at a very special occasion for my child for three hours and all you're telling me is

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how customer service on the phone doesn't really care about us and they don't know anything and

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you're disputing everything they said and

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You're not gonna do this for me. You're not gonna do that for me because you're not a car salesman

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And all I did was sit down and tell you what the problem was

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He's like, man, I'm just telling you the facts, you know, you're a good customer. You've been with us for 18 years

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I said exactly and

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Before I was with you for 18 years. I was with you for six

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And once again, I thought you were all a team I said, so I'm so aggravated. I'm just gonna go ahead and go

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He said, okay, no problem

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No, ma'am. Okay, let me see what I could do none of that

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So I'm in my car and instantly I called T-Mobile and I asked for

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Escalations but the young lady who was helping me was very nice. She asked what the problem was and I told her everything

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He said and she was like wow

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I'm with you miss Sonny. I thought we were one team

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She was like, I'm so sorry and she basically told me everything the lady told me before I left

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but

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She had me on hold so long. I took that time to pray and I was like Lord

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My son graduated. He got a masters

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He brought me all this wonderful tea

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He gave me all this tea, you know, I love tea and I was able to spend quality time with him for the first time in

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His 30 years on Mother's Day

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He comes and visits me all the time. I've spent Thanksgiving with them. I've spent Christmas with them

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I've spent summer time with them. I've spent quality time

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But never a Mother's Day. I

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Didn't want to lose that grand feeling

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More than that, I have a working phone. I have three T-Mobile phones. I have a business on T-Mobile

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They might not all agree but the customer service on the phone both times was Sapaar

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Sapaar the guy in the store

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Was not Sapaar because he was putting down his own team members

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So I said something quick way for him as well, but I felt so much peace

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Just reminiscing on the good that I just had this weekend the time with my husband the food the

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camaraderie spending time with my son's sisters who were also adopted

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one of them loves me dearly the other one she likes me, but the other one loves me and

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And just getting all that positivity and it over

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flowed through the pits of

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my veins

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While I was on hold with customer service with T-Mobile and I like to think was you know what yeah my phone

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Broke down on me pretty much like a car

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But there were four other car phones in that car five literally I could use thank God

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I wasn't riding alone my husband. I was able to use his GPS. I

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Was able to listen to his music on his phone

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And we were able to get to our destination

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safely I

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Could have let that phone

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Push me over the edge and let it bother me and I could have griped and complained

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But what good does that do?

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What good does that do?

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Gribing and complaining about something that's not gonna change

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It's not like I start complaining and all of a sudden it doesn't exist anymore. It still exists. My phone was still locked

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But there was a solution and let's just say for a second. I was by myself

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I'm smart enough to know there's still something called a paper map. I wouldn't have been happy

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I probably would have had to find a radio station and listen to it

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But I had a car that was giving me from point a to point B. I

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Had a plane that got me from point a to point B

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And I'm great

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The guy at T-Mobile today he irritated me you guys have no idea

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But then I remember while I was on hold girl you own a motivational speaking company

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You go and you teach other people how to give the best customer service possible you train the trainer

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You're a trainer you go into companies and you help them

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Apparently he needs a little help

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Without trying to get him in trouble

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He needs to learn the customer service experience, but I'm not gonna take that on I know the customer service experience

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Lead by motivation is led to motivate if I walk around

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With my lips poked out and my nose turned up

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For every little situation that bothers me you guys my nose would be full of rain

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Every time I went outside and it rained I would be overwhelmed drowning

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I'd always look at the ceiling I

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Would never look at anybody else you know why because situations are gonna come they're going to come

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Obstacles there will be things you do not like but you persevere because

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Think of all the things before that you didn't like and you're still here

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A lot of times it's a lesson learn the lesson

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Sometimes it's just a moment let it go

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I wrote an article once and

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I don't remember what I wrote so I'm gonna write another article but use the same title and it was titled when yesterday comes

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When yesterday comes think about that we are so

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good at living in the past and

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reliving things and reliving things

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That we don't even have time for our day. We are so stuck in yesterday

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In the day before in the day before that we're not living to our full potential today

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And getting all of our blessings today

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And then tomorrow letting today go

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Whatever went wrong

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We are so stuck in our past

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We are stuck in our past

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We are so stuck in our past that we're not living fully in our moments

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We are so upset when somebody wrongs us cuts us off in traffic says the wrong words when they speak to us

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Rows their eyes looks us up and down a couple of times uses a derogatory word

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That's all their problem

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You smile

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Long as they're not in your personal space and they're not touching you

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It is what it is

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I said it the last podcast people who drive crazy and cut you off in traffic and that they're doing that period

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They don't know you personally so don't take it personally. I had to learn that myself

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And I'm better for it

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But what I'm really better for is growth

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And believe me you guys a couple years ago. This would have happened. I'd still be steam would be coming out of my

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I would look like a choo choo train

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There would be so much steam

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And so much heat coming off of me

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Probably fry an egg on my forehead

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But I've learned the situation of

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It doesn't change the fact that my phone wasn't working doesn't change the fact if I want

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I want

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Better service. I need to upgrade to a 5

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G phone

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None of that changes

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Doesn't change the fact

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At all

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So what do I do? I go on t-mobile and I look for a new phone first the young lady was going to help me

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I said no, I want to I want to go ahead and make a great decision and then guess what I was able to do

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I was able to bless her

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Because when she asked me what do I do and I told her

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She wanted to talk about being motivated in her past and how she felt and I was able to talk to this young lady

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And bless her

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And maybe all this happened just so I could talk to her you never know

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But it made me feel good

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And I hung up that phone

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Without any other pressure

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Of my phone breaking down without any of the thoughts of having my as matter of fact when I think of my little shag afro

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ends curl puffy hair from saturday

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It's funny and we laughed about it last night

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We were cracking up because I was like, yeah every picture that I was in

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Before I pinned my hair back has been deleted

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All them crow's feet look like my face looked so much older all deleted. We were cracking up. It was funny

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When in the past that would have bothered me so greatly I would have missed the joy of seeing my son

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Get hooded and get his masters

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Don't sweat the little things you guys

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And if it's even a bigger thing if you can't change it pray about it and let it go

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Let it go

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All right, I am led by motivation

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You can find me at

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www.ledledbymotivation.com and you could always email me

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I am led by motivation 07 at gmail.com. I appreciate everybody who listens to this podcast

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Have a beautiful day and share this with somebody new. Thank you

