Good morning. Good afternoon and good evening everybody. It's your girl Sonya McQueen with your mind your body your choice. I hope
You mothers had a beautiful wonderful Mother's Day
and if you listen to my podcast and you receive my
newsletter motivational monthly which should have been out yesterday. I had major difficulties out of town
And was not able to get it completed. So I plan on releasing it no later than Friday
But it's coming it's coming. I want to speak to you today about when you let
situations change your
Personality or your outlook or your your
Motivational efforts or your positivity for the day
So I used to be the type of person when things went bad
Or if something happened
It would fester in me and it would bother me if not for only one day then, for days r o weeks
I wouldn't be able to sleep at night because I'd be so bombarded with these thoughts or I
wouldn't be the happy me during the day because
Something that happened earlier upset me so much. It just deflated me and sucked out my joy
so
This weekend my husband and I flew to Austin, Texas
My son graduated from Texas A&M and received a masters in economics and so we got there Friday and
Checked into our Airbnb. It was absolutely gorgeous. I've never been in an Airbnb. I'm a Hilton girl
I usually stay in like in embassy suites or something, but we got an Airbnb and it was gorgeous
So by the time we were able to get into our room when we arrived
We went straight to meet my son and his sisters and his father
And if you don't know the story he was adopted. He's my son. He was adopted
So we went to meet all them for dinner and then we had to go do some things by the time
We got to our Airbnb
It was 11 o'clock at night and we had to be up at 4 to drive the two hours to where he was graduating
So we got everything done, but I am the type of person I
I
Think I look much younger than my age, but if I don't get good sleep. I look much older than my age and
If you know anything about naturally curly hair, I have that I
Have naturally curly hair, but I had it pressed out for this event. So it was long and straight
It rained the entire time we were there and so we get there. It's raining
It's raining when we wake up. It's raining when we pick up my son from his hotel to drive to the location
It's raining raining raining
So my natural hair decided to do it and want to stay straight and it started poofing up
Look like an aphor almost at the roots. It's it's not it wasn't funny at the moment
Because I thought to myself I should take my flat iron with me, but I didn't so I ended up in the bathroom for way
Too much time trying to find a way to pin it up with one
bread
But I figured it out
All the pictures we took before that were deleted because I actually look horrible
But more than that when I don't get good sleep my face looks different. I look older
I'm 53. I look 63 73. I look older
instantly
From a lack of sleep. So not only was my hair bushy. I looked older and I was letting those things
Take away a bit from my enjoyment of being with my son because I kept constantly
Worrying about how bad I was looking now. I am not a
Conceded person. I am not I'm not even overly confident. I'm confident in what I'm confident in
I think I look good enough. I don't put myself over people and I definitely don't put myself under people
I know beauty when I see it and I recognize it and I acknowledge it
I don't mind telling people they're beautiful because it doesn't take anything away from me to do so or to recognize beauty
But when I look bad
And I feel like I look bad nobody else has to feel that away
It drives me crazy
Especially when it's in a bit now if I just look bad
I woke up and I had to run the Sam's Club and do some shopping go to Publix. I don't care
I'm putting on a hat. I'm gonna go about my business. But this was an event. I knew there would be
Hundreds of pictures taken and I felt like I looked horrible and that thought stayed
With me. I kept going to the bathroom checking my hair
Trying to figure out if I should put on some makeup. Okay, let me put on a little makeup
Now that looks horrible because I'm not a makeup person. Let me take it off. Oh, I don't have any moisturizer
Let me do this. I was all over the place
Instead of sitting my butt in that chair just saying well, I got a shag
Let me go ahead and enjoy this beautiful moment
But it didn't take away from my son, but for me it took away from me
So anyway fast forward we were there all day
He went from being hooded with a small amount of people who were graduating
getting their masters in
economics from that to the actual graduation so we arrived at seven in the morning and
We did the hooding the graduation wasn't until it didn't start until two and
It wasn't over until four ish so from seven to four
We're doing all that then we were in the parking lot. We're looking for him and so on and so forth
we finally all get together and
I'm driving back and
We're making plans of where we're going to go eat and his adopted father's
rental car blew a tire
So we have to go get everybody out of the car except his his adopted father
We got to get his sisters and everybody and try to make room in our vehicle get them there long story short
The father stays with the car that broke down because the car rental agency he used and I wish I knew
Who it was so I can tell you don't rent with them because
He called them and it was so many hours later before anybody even really acknowledged
He had a problem. He's on the side of the road in Texas. He lives in Oregon and where he broke down
There is nothing there are no stores. There are no homes nothing just an
isolated spot in Ireland so
We left him though and I felt bad about that because we were hour and a half away from where we were going
We get to our location
We my husband's exhausted. I'm exhausted, but this is my son's time
So we all meet up to eat the father still stranded. It's dark now and I
Didn't mention my phone
Just locked up
It said I phone unavailable available in and it's starting down started counting down from 60 minutes. I
Was livid. I was livid. I can't use my GPS
I can't do anything so I had to get somebody else's phone
Call T-Mobile T-Mobile has no idea what's wrong with my phone
They patch me in after sending me to three different locations three different people to Apple
Apple has no idea what my was they're telling me I tried my access code too many times and I said
I didn't try it one time. Oh, you shouldn't put your phone in your purse and my phone wasn't in a purse
We weren't even allowed to take person's into graduation unless they were clear my purse is clearly not clear
My phone was plugged up
Giving me directions. Nobody touched my phone. It just did this that doesn't make any sense
Are you sure so now I'm aggravated you're questioning whether I know if I tried to push codes in my phone
And you're questioning whether my phone was in a purse that I didn't even have I
Just said just say you don't know what's wrong with my phone
Ma'am, I don't know what's wrong with your phone
The only time this happens is I said I know you've already told me if somebody pushes in the wrong code too many times
I got it. What do I do to unlock my phone right now? I need my GPS
You're gonna have to reset it is your stuff in the cloud. I said it is we're gonna have to do a master reset
15 minutes into the master reset the master reset isn't working
She's clueless now. I hang up
I'm a little frustrated because of that, but I have another phone I can use so I'm trying to let that go
Anyway, we go up out our day so and so forth this morning. I wake up and I call T-Mobile
Hey, this is a problem. So the young lady explains you have an older mode older model iPhone, right?
Long story short. She was telling me the towers are now five
5g five something plus I have a four four g for LTE phone
And I need an upgrade and I told her listen a couple of months ago
I was having so many problems. I was promised a free upgrade. She looks it's not in the notes. Okay, so
I went to T-Mobile
When I was offered the free upgrade to pick out one, but the guy told me oh, no
We we're not gonna give you a free upgrade, but we'll give you a $400 credit for your phone
I told him that's not gonna work because I was promised the free upgrade. So I left
Today they're offering me
Once again, not a free upgrade and even though it's not my fault about the towers
But they're offering me $200 off of my phone no longer the $400 and the lady tells me on the phone if I do this
Over the phone is gonna cost you an extra $35, but if you go in the store
It's not gonna cost you that so I get in my car and I go to the store and
here's where
10 minutes in my podcast starts
The guy helping me at the store at T-Mobile
Begins to tell me how customer service has no idea what they're talking about
What she told me is wrong then he says
The chances of you ever getting Mary again are slim to none because you can't see her
She doesn't care what she says to you. We're the ones who know what's going on because you see our faces
You can come back here tomorrow and I'll be here for Mary. She just tells you anything
Look, she didn't even put he turns his little tablet towards me. She didn't even put any notes in here
Yeah, she she doesn't know what she's talking about and by the way, yeah, you'll get your $200 credit
But it's gonna be blah blah blah and I looked at him and I said I thought you were all one team
This was a very aggravating
Situation for me my phone started stopped working while I was out of town and it counted down from 60 minutes
And when it got to one it started over at 60 again
Count it down to one and started over at 60 again. I could not use my phone in another state
at a very special occasion for my child for three hours and all you're telling me is
how customer service on the phone doesn't really care about us and they don't know anything and
you're disputing everything they said and
You're not gonna do this for me. You're not gonna do that for me because you're not a car salesman
And all I did was sit down and tell you what the problem was
He's like, man, I'm just telling you the facts, you know, you're a good customer. You've been with us for 18 years
I said exactly and
Before I was with you for 18 years. I was with you for six
And once again, I thought you were all a team I said, so I'm so aggravated. I'm just gonna go ahead and go
He said, okay, no problem
No, ma'am. Okay, let me see what I could do none of that
So I'm in my car and instantly I called T-Mobile and I asked for
Escalations but the young lady who was helping me was very nice. She asked what the problem was and I told her everything
He said and she was like wow
I'm with you miss Sonny. I thought we were one team
She was like, I'm so sorry and she basically told me everything the lady told me before I left
but
She had me on hold so long. I took that time to pray and I was like Lord
My son graduated. He got a masters
He brought me all this wonderful tea
He gave me all this tea, you know, I love tea and I was able to spend quality time with him for the first time in
His 30 years on Mother's Day
He comes and visits me all the time. I've spent Thanksgiving with them. I've spent Christmas with them
I've spent summer time with them. I've spent quality time
But never a Mother's Day. I
Didn't want to lose that grand feeling
More than that, I have a working phone. I have three T-Mobile phones. I have a business on T-Mobile
They might not all agree but the customer service on the phone both times was Sapaar
Sapaar the guy in the store
Was not Sapaar because he was putting down his own team members
So I said something quick way for him as well, but I felt so much peace
Just reminiscing on the good that I just had this weekend the time with my husband the food the
camaraderie spending time with my son's sisters who were also adopted
one of them loves me dearly the other one she likes me, but the other one loves me and
And just getting all that positivity and it over
flowed through the pits of
my veins
While I was on hold with customer service with T-Mobile and I like to think was you know what yeah my phone
Broke down on me pretty much like a car
But there were four other car phones in that car five literally I could use thank God
I wasn't riding alone my husband. I was able to use his GPS. I
Was able to listen to his music on his phone
And we were able to get to our destination
safely I
Could have let that phone
Push me over the edge and let it bother me and I could have griped and complained
But what good does that do?
What good does that do?
Gribing and complaining about something that's not gonna change
It's not like I start complaining and all of a sudden it doesn't exist anymore. It still exists. My phone was still locked
But there was a solution and let's just say for a second. I was by myself
I'm smart enough to know there's still something called a paper map. I wouldn't have been happy
I probably would have had to find a radio station and listen to it
But I had a car that was giving me from point a to point B. I
Had a plane that got me from point a to point B
And I'm great
The guy at T-Mobile today he irritated me you guys have no idea
But then I remember while I was on hold girl you own a motivational speaking company
You go and you teach other people how to give the best customer service possible you train the trainer
You're a trainer you go into companies and you help them
Apparently he needs a little help
Without trying to get him in trouble
He needs to learn the customer service experience, but I'm not gonna take that on I know the customer service experience
Lead by motivation is led to motivate if I walk around
With my lips poked out and my nose turned up
For every little situation that bothers me you guys my nose would be full of rain
Every time I went outside and it rained I would be overwhelmed drowning
I'd always look at the ceiling I
Would never look at anybody else you know why because situations are gonna come they're going to come
Obstacles there will be things you do not like but you persevere because
Think of all the things before that you didn't like and you're still here
A lot of times it's a lesson learn the lesson
Sometimes it's just a moment let it go
I wrote an article once and
I don't remember what I wrote so I'm gonna write another article but use the same title and it was titled when yesterday comes
When yesterday comes think about that we are so
good at living in the past and
reliving things and reliving things
That we don't even have time for our day. We are so stuck in yesterday
In the day before in the day before that we're not living to our full potential today
And getting all of our blessings today
And then tomorrow letting today go
Whatever went wrong
We are so stuck in our past
We are stuck in our past
We are so stuck in our past that we're not living fully in our moments
We are so upset when somebody wrongs us cuts us off in traffic says the wrong words when they speak to us
Rows their eyes looks us up and down a couple of times uses a derogatory word
That's all their problem
You smile
Long as they're not in your personal space and they're not touching you
It is what it is
I said it the last podcast people who drive crazy and cut you off in traffic and that they're doing that period
They don't know you personally so don't take it personally. I had to learn that myself
And I'm better for it
But what I'm really better for is growth
And believe me you guys a couple years ago. This would have happened. I'd still be steam would be coming out of my
I would look like a choo choo train
There would be so much steam
And so much heat coming off of me
Probably fry an egg on my forehead
But I've learned the situation of
It doesn't change the fact that my phone wasn't working doesn't change the fact if I want
I want
Better service. I need to upgrade to a 5
G phone
None of that changes
Doesn't change the fact
At all
So what do I do? I go on t-mobile and I look for a new phone first the young lady was going to help me
I said no, I want to I want to go ahead and make a great decision and then guess what I was able to do
I was able to bless her
Because when she asked me what do I do and I told her
She wanted to talk about being motivated in her past and how she felt and I was able to talk to this young lady
And bless her
And maybe all this happened just so I could talk to her you never know
But it made me feel good
And I hung up that phone
Without any other pressure
Of my phone breaking down without any of the thoughts of having my as matter of fact when I think of my little shag afro
ends curl puffy hair from saturday
It's funny and we laughed about it last night
We were cracking up because I was like, yeah every picture that I was in
Before I pinned my hair back has been deleted
All them crow's feet look like my face looked so much older all deleted. We were cracking up. It was funny
When in the past that would have bothered me so greatly I would have missed the joy of seeing my son
Get hooded and get his masters
Don't sweat the little things you guys
And if it's even a bigger thing if you can't change it pray about it and let it go
Let it go
All right, I am led by motivation
You can find me at
www.ledledbymotivation.com and you could always email me
I am led by motivation 07 at gmail.com. I appreciate everybody who listens to this podcast
Have a beautiful day and share this with somebody new. Thank you